Saks Fifth AvenueConsumerAffairs Unaccredited Brand
Versace's Metallic Medusa SHWR Slides/Silver - Return policy is ridiculous! Especially if you are making a purchase for a gift. 30 days is not enough time considering people have busy lives. Also, when you go to exchange the product is out of stock. Therefore, you do not get full credit for your purchase. I basically out of $100 dollars. I recommend you shop and spend your money elsewhere (Nordstrom). Needless to say I placed 4 calls to customer service 'cause their computers were down.
I was so thrilled to discover that Saks Fifth Avenue had my Gucci slides in stock and after placing my first order, I was sure hoping they would come just in time... Nope, not at all! So two days later, I received an email stating that my order has been “Cancelled”! Well of course it contained no explanation... Meanwhile a pre-authorization hold was posted on my credit card at the time of order. I was a little confused and somewhat concerned, but nevertheless I figured I'll wait until my pre-authorization hold is cleared, funds are returned and order my Gucci slides again using a different card.
So about two business days later, I then reordered my Gucci slides using a different card, but this time "Debit". Once again a pre-authorization hold was debited from my bank account. So the following business day, I then called into Saks Fifth Avenue customer service and was told I was good to go and my order should be shipping out later today. Yeah right… Three hours later, I then receive another email stating; my order is sub-sequentially canceled AGAIN!!! Now this time I call into customer service and speak with a representative by the name of “Julio”. I was very disturbed and upset as to why my orders are being canceled and demanded an explanation.
The representative then informs me that their security process is they will call customers first to inform them of the cancellation or ask any additional questions/concerns and if all goes well, proceed with orders. Otherwise, the order will be canceled for security purposes. What??? Are you kidding me? Two orders on two separate occasions by the same customer using two different cards with the same billing address is canceled twice with no phone call or explanations...
I then asked to speak to a supervisor and the same representative by the name of "Julio" advises me that a supervisor is unable to assist with any canceled orders because it is their security team that automatically cancels the order. My response? Okay, well I will NEVER shop at Saks Fifth Avenue.com again! You guys are absolutely ridiculous and will lose customers continuously conducting such behaviors. So after a couple of hours of still no phone call from the security team, I then decide to go online and see if perhaps a decent online representative can explain the reasons for cancellation.
Don't get me wrong. I understand the company just experienced a breach of security of their customers' information, but I was not informed that the company was going out of business and refusing customers orders online as well. My opinion of this business, DO NOT ORDER ANYTHING FROM SAKSFIFTHAVENUE.com ONLINE... It is a complete waste of time, energy and unprofessional organization. You will never get your items.
Saks Off Fifth website completely lies on delivery times. I ordered a rush delivery, which their website promises in 3-7 business days for $50, and it came well after that time. When I called about it, an extremely rude customer service rep told me I hadn't read the website properly (I had). As it turns out, their "delivery promise" only counts after it's shipped to their international hub site. So, it took a week and a half to get to their hub site and then another 3-7 business days to get from their hub site to my address in Canada. This is the same amount of time it would take if I hadn't paid $50. Incredibly disrespectful on the phone and refused to give me my money back, despite the fact that there is no warning about "processing time" anywhere on their website. Terrible experience.
ZERO STARS INTENDED. I never even imagined that I should check the reviews for a company named SaksOff5th Avenue, and wouldn't have believed them anyway. I grew up really enjoying shopping at Saks Fifth avenue. So living far away from my beloved New York City, I was happy to shop online with a name I trusted and has items I'm accustomed to.
So I ordered an article of clothing yesterday and saw it was the wrong size so I canceled immediately while I had the chance. I triple-checked and sure enough there was no order history. No order number, no order cancellation even. Feeling funny inside, I checked out my bank account and saw the charge was still pending. I contacted SaksOff5th customer service and I was ASSURED the charge would be removed within 24 to 48 hours. This was Saturday morning.
Sunday morning, I checked the pending status of the transaction to find that it was updated to completed. Completed! An order that doesn't exist is completed! It's completed! I called customer service, waited twenty precious minutes, and then finally spoke to an American agent, thankfully. He asked for my order number. I don't have one. I provided my email as requested but he found nothing. Same thing I found. Then this "agent" said, "Let me put you on hold for a minute", and I waited again… then BLIP! The man hung up on me.
I then initiated an online chat. This agent too, requested an order number. I told him the only numbers I had was my online bank receipt to which he responded, "I can't use any of that". Well, I copied all of it and sent it to him anyway, right in the chat box. So he says, "OH! Oh, oh, that's from SaksOff5th. I can use that". Really dude? Can you? And where was it supposed to be from other than the website I purchased from.
Then he says: "I got it. Well, I am very sorry about this inconvenience but the order was not cancelled. I see that it was processed and it is in the process of shipping. Here's what we can do at the moment. At the current status we cannot cancel it anymore but I can request FedEx to stop the shipping, that way, once the order is stopped and returned to our distribution center, you will receive a full refund." I asked HIM for the order number and he had one! Had a tracking number too.
Meanwhile, I have all these webpages open including the Fedex tracking he provided. It only showed a label created at 3:08pm Saturday, hours after I had officially canceled it. So I check my order status again and it's still not there. He sent me a link to show the order and that one shows my order but its "his" version of the order as my account still has no orders. I had no choice but to ask him not to cancel it, because who's going to trust you now. The order shows up if I'm logged out but not in my SaksOff5th account where it took place? You made this order for me yourself SaksOff5th.
As for you SaksOff5th Avenue, if that's your real name… there's a human side to all transactions you get paid for. I got my husband who just got out of dialysis to rush me to the store to buy a visa card to add to my account just to feel safer, in order to get this item that may sell out quickly, it's sold out everywhere else. His very words, "you gonna end up losing your money fool". Male intuition? I certainly can never tell him about this because I'll be hearing about it for years, but I will tell YOU! I'm going back to YOOX and Forzieri forever, and wait on my shipments from Italy. I used to puzzle over mama going thirty-five miles past a store that had what she wanted at a cheaper price, just for the better service.
Oh, and I'm not to be fooled twice. I had canceled this order which means I didn't want it, but God only knows what will happen if I try to return it, if it actually shows up. Lost in the mail? Can't give full refunds…who knows. I have to keep it. But as long as I live, SaksOff5th Avenue will always owe me 179 dollars and 70 doggone 5 cents. Thanks for your order at Saks Fifth Avenue. Money won't leave your account until Saks Fifth Avenue processes your order, you said. Sunday morning. Shame shame shame! How in the world did you also get my private landline number that I don't give out?
Okay let me tell my story. Back in Nov. 2017, I had order a watch online. The total come out 1,500 dollars, everything is fine, only at that time there is a promotion going on, because, it close to xmas. So if you spend 1,500 you get a 250 dollars gift card. End up they never send me a gift card. So I called the customer service the # 18775517257 spoke to at least 15 different people. None of them can help me. All they do run around. Finally they said it already send it out. 3 weeks later I call back and they claim is ready been use in Texas. This corporation or Saks Fifth Avenue is a rip off and they are very rude. Warning. Do not open account or shop from Saks. I am going to close my account. Do not shop from Saks.
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I've purchased a Citizen watch from Macy's for less than 200$, but, the associate stamped my warranty without even asking, but Saks obviously have their owns rules!
I purchased Coach Metropolitan brief online and received the bag with no tags, dustbag or any other proof that this is actually new bag. It seems like the bag has been previously used. I brought up this issue and was offered 15% discount. Once accepted - it is 3 weeks already and no discount or refund has ever been credit to my account. I sent 5 or 6 emails to their so-called customer service center and none of those has been answered. ZARA and H&M offer way better service than this “luxury” nightmare. First and last experience dealing with them...
I purchased a Canali suit and received an Armani Collezioni suit. The difference in price is pretty substantial. I’m currently on the phone right now trying to resolve this. Will never shop at Saks again.
This is the first time I have tried to order from Saks and to say I am disappointed is an understatement. I added a pair of shoes to my waitlist. I was notified that the shoes were found and I placed an order. 4 days later I had heard nothing so I called. They told me the fulfillment center did not have the shoes, something I would not have known if I had not called. Meanwhile a pending credit was sitting on my charge card. So I was told that there were stores that had it so they placed a store locator order. I called this morning again to check to see what store they would be coming from. I was told that 3 stores show one pair, but that is not real time so they in fact may not be available. I will have to wait to see if one of the stores has the shoes. I have NEVER had an experience like this. Quite not sure what to do from here except hope that there is in fact a pair somewhere out there.
I recently purchased a wallet with a chain and link attached to it and I'd expect a $200 wallet to be able to maintain itself. However first the link mechanism broke followed by the chain itself a couple of weeks after; all with mild day to day use in a couple of months of ownership. Very disappointment craftsmanship.
I saw a coat that I ordered online and the description said "dark brown." When I received the first coat the manufacturer tag clearly said black with the Saks tag calling it dark brown. It was black. I reordered. Once again via customer service (imagine that) and again a black coat arrived!!! I called a store and had them check to see which store actually had a brown coat in stock as I wanted them to put "eyes" on the coat to verify it was indeed brown before paying again for another coat.
I explained my situation and they refused to waive shipping a 15.00 fee even when speaking to the manager in NH. Just for giggles I went back to the website where they were again offering a dark brown coat and now a Burgundy coat so I ordered both as I was fascinated to see what would actually show up for a 4th time & I would like to have it in burgundy as well but I must say I did get the local store that " eyeballed" the dark brown but seriously 4 tries to get what I wanted. I expect more from Saks... Just call it black and list it correctly and for that fact cant your pickers look at the packing slip versus what is being shipped for accuracy! There is a reason why we shop at Saks. Should I just shop at Walmart???
I made an online purchase at the beginning of December 2017 and the items did not fit so I returned them immediately. Instead of receiving a credit to my original form of payment I was sent a gift card, so I immediately called Saks Customer Service (12/18/2017) to have the gift card nullified and have my original form of payment credited and I was told that it would take 7-10 days for the credit to appear. On 1/2/2018 I called back because I had not received the credit and was again told that it would be credited in 3-5 days. On 1/8 I called again and was told it would take another 1-2 days. On 1/16 I phoned again and was told that the supervisor was going to manually release the funds and I should see the credit within 24 hours.
I phoned again on 1/17 and was told that there was a backlog of orders to review and that I will receive a 15% credit and I should check in a week... I also was told that in order to speak to a supervisor that I would have to wait over 10 minutes. On 1/23 I called back because I still had not received the credit and was told that my case was closed because they didn't have the gift card number. The representative asked me to email her the number and that it would take 5 days to resolve.
On 2/2 I called and demanded to speak to a supervisor. After waiting 25 minutes I spoke with a supervisor who asked for my credit card number and told me that she would take care of the issue and email me progress updates by the end of the day. She never emailed me but the following week I received the credit. This is the ABSOLUTE WORST customer service experience that I have ever had. Saks needs to take a few lessons from Nieman's and Nordstrom regarding how to treat their customers...I won't be shopping at Saks any longer.
I spent $786.60 dollars on some RED Versace Loafers on Saks.com, as a gift for someone else. They sent me BLUE ones. When I called to tell them of their mistake they advised that in order to get the right color I would have to pay for another pair, and they would treat the original order as a return. They told me a return could take up to two weeks to process before I was refunded my 786.60. Mind you THEY made a mistake. They sent my call to a digital supervisor who told me she would expedite the return.
It has now been 13 days since I returned the shoes and STILL have not received a refund. I have emailed the digital supervisor who I initially talked to and she promised once again I would get my money at the end of last week. When I emailed her today no response. I have NEVER had such a problem ordering online, and this is Saks so I expected so much more as far as customer service.
Buy at your own peril and be prepared for the worst shopping experience ever. Aside from waiting weeks for my order to be delivered and even running the risk of having my items canceled with absolutely no warning - you just may end up receiving used merchandise. Received a bag that was obviously used and returned from these guys. Refunds may never happen and I am in the process of filing my payment as a fraudulent charge. Very frustrating company to deal with.
This company only care for your money. They will take your money and cancel your order and make you wait for 2 to 3 days before you receive your money. The worse part of it all is that, They knew that they don't have that item in stock and don't even care to remove it from the site. And as soon as you place an order on that item, they will send you a confirmation Email that your order have been approved, then they will take your money, the next day, you will receive an Email that your order have been canceled. When you ask for your money, they will you to wait for 24 to 48 hours. Well it took them 2 minutes to take your money from your account and 24 to 48 hours to get your money back. Try talking to the customer service about the issue and they are so rude and very impatience.
This is 6 times now and all they can say to me is sorry and when I ask them how are they gonna fix this from happening again, all they keep saying is wait for 24 to 48 hours. They have send me wrong sizes on some many of my orders and when I called, they told me to send it back and have to wait for 10 to 15 business days before I can have my fund. I try to tell them that I will want an exchange but they refused me. I placed an order on December 17th for Christmas gift and on my order confirmation Email, it stated that my order will be delivered on Friday December 22nd, but on 23rd I called and was told that the orders have not been shipped yet, I told the lady on the phone that those orders are Christmas gifts and I will like to have them by 24th, she told me that they will expedite it so that I can get it in 2 days.
All was in vain, Only to receive them on January 4th. What bothers me a lot is that they act like they don't care. I've been a customer with this ungrateful and haggard company for 6 years now. They don't even ask their customer on what to do to fix a problem they create. God I wish we customers we join hands together and stop all these inconveniencing from this people. Anyone with any question about this review please Email me. These are some of the order numbers ** even my wife too. The list are long but work with this.
I purchased two pair of pants on the SAME DAY. I and my son tried to return them within a week with all the tags and labels still attached. The Manager Mark issued return for one pair, and took BOTH pairs of pants from my son and claimed the other pair were already returned and he cannot issue a return credit. I had to go to the store and ask to find Mark and explain that I paid for two pairs. Mark took the pants, I paid for from my son, and only issued credit for one pair. Mark also gave my son his card to tell me who took my pants from him!
This is logically equivalent to theft. Claiming my son was trying to return a pair of pants that were already returned is an insult. Mark took the possession of two pairs and only issued credit for one. This is theft from customer. Upon searching their system Mark was finally able to find the transaction and finally after an hour Mark issued a return credit. If Saks prosecutes shoplifters for walking out of the store, I wonder what is their policy for Mark the Manager who takes two pairs of pants and issues credit for only one pair?
On January 4, my money was finally returned to me. It took them 5 months and all my phone calls for it to be resolved. If the Saks company sees this, it was the last agent I spoke to on January 4th who took action. No one else saw the need to do anything about this. People like this are motivated and professional. I appreciate her and we need more people like this on the other end of the phone call. She earns 5 stars. But Saks overall continues to get 1 star. I will never shop there again.
I returned 2 items purchased online totaling $309.11. The warehouse received these items August 10, 2017 as described to me by an agent on the phone from Saks. But they have no idea why credit services will not process my return to my Saks Card. They are clueless and I cannot get my money back. Too bad customers have faith in high end stores like Saks and probably will not read the reviews posted here until something happens to them. Spread the word.
I have tried to order the same item 5 times, each time the order has been cancelled. I have called customer service each time, they informed me there was no problem with the credit card. I then called the billing office (2 hours on hold and dropped calls). They said there was a hold on the credit card and would look into it, never happened. I started the entire process and tried again. Was told that there is a problem (what?). Since I have been a customer for more than 30 years and have never missed a payment I have no idea what the issue is and apparently neither does the company. They have the worst customer service, no wonder they are in financial trouble.
I normally do not take the time to make reviews like this, but as a consumer who does a lot of online shopping, I will say Saks Fifth Avenue is by far the worst when it comes to customer service. I would recommend you go to any competitor store if they have the item you need (Nordstrom, Bloomingdales, Zappos, Neiman Marcus) as their customer service far surpasses Saks Fifth Avenue.
I ordered a Splendid sweater on 12/2/2017. I called a total of 5x regarding my order. I did not receive an email confirmation until I got a response from my complaint which I received on 12/29/2017. I spent 30 plus minutes each call, and was never allowed to speak to a supervisor during that call. I explained it was a Christmas present and they confirmed that the item was shipped, and "in transit". I called again after not receiving item and explained that most high end stores would remedy this by making it right and shipping out overnight, as the error occurred between Saks and FedEx. The refused to do this, and refused to immediately refund my card, stating they would be implementing a 10-14 day investigation into the matter. Customer Services was rude and not helpful. Response times to emails was unacceptable, as were their answers.
I still have not received a refund or the sweater and Saks put the customer in the middle of an error that occurred between Saks Fifth Avenue and FedEx. I will be ordering the sweater through Nordstrom, as they have phenomenal customer service and would take responsibility for their error. Saks Fifth Avenue has an obligation to take responsibility when the error occurred on their end. I will not be shopping at Saks, as they have done nothing to remedy the situation and do not care about the customer. Instead they make you wait forever and argue, with no remedy that is acceptable. My advice is take your business to the more reputable stores that will provided superior customer service when they have made a mistake. The onus is not on the customer, but on Saks Fifth Avenue, and they have failed.
Worst customer service I have ever experienced. To begin with I bought a pair of super expensive denim jeans in Las Vegas. I was going through some bad times and saw these jeans. I just felt like buying them. Anyhow I had buyers remorse and I decided to return them 2 days late. Well I go to the store in Scottsdale and they would not return them. I even talked to the Manager. Nope cannot return. The manager said there was darker lines in certain areas. I told the idiot that is the way they make designer jeans. Of course that store did not sell those jeans so I could not show him on another pair that is the way they are made. I believe it is called whiskering. I also had all tags on and receipt. I was so upset I started crying though I did not cry in front of them but I did cry in front of my hubby. Never ever would I buy anything from their store again. Will never ever walk in their store again.
I ordered a pair of Ugg slippers on November 14, 2017. It's now 12/29/17 and I still do not have the Uggs! I plan ahead and order early so that this never happens to me and what does Saks do? My attempts at emailing them were futile. It took the company forever to reply to just one email in which they were extremely cocky and not helpful in the least bit. My item has been sitting in Nashville TN since 11/16/17 according to tracking. Customer service via Saks was rude and not willing in any way to compensate me or even RETURN MY OWN MONEY that they've had since 11/14/17, yet I still have not received the product that I paid for. Stay away from Saks. This is absolutely unacceptable. I'm sticking with Nordstrom and Nordstrom Rack. Impeccable service, EVERY SINGLE TIME. I'm also reporting Saks to the BBB. Beware.
So disappointed in the service I’ve received from Saks. I WILL NOT be shopping with this company again. I ordered something from Saks on the December 25, 2017. 2 days later, I received an email saying that my order was cancelled. I called the customer service team and spoke with Marketa. She stated they cancelled it because they could not verify my identity. She also stated someone tried to call and verify. Not true!!! No one called! I then called my bank and they verified Saks had in fact charged my account $236.01. I’ve spent 3 hours and 6 calls trying to get a refund for an order that Saks canceled? I’ve decided to report this issue to my bank as a FRAUDULENT charge. This is the 4th time I’ve experienced this issue with Saks. I encourage anyone who has experienced this type of nonsense to call your bank or credit card company.
It’s been a horrible and highly disappointing experience shopping with Saks Fifth Avenue. I have placed four orders over the period of last month and every time something has gone up. I have never seen worse customer service in my life before this company. The representative or supervisor whoever you talk to just hangs up the phone when you ask them for a tough question or some kind of confirmation. The representatives keep on lying and wasting time for no reason. I feel cheated and disrespected personally as the people on other side of line feel that our time is not valuable.
I have been in phone for hours with call centre and no results. I have been promised 20% and refunds that I should have gone a long time ago but nothing happen. Every time I call the person I am talking to points the finger at the other person. I have decided to escalate this to consumer court and let everyone I come across know to never shop at Saks Fifth ever because of the experience I have had.
I ordered a Coach skinny continental wallet, and on the site it shows the interior of the wallet to be a bright neon pink colour, however the one I received the interior of the wallet was black! Quite disappointed as I was so excited to receive the wallet! Initially it was out of stock but once it's back in stock again I immediately placed my order! Ended up the product I got was not the one shown on the website. I thought Saks was known to be a reputable retailer who is known for luxury goods??? And you can clearly see that the size of the clasp are different?! It's obviously two different wallets?!
When my online order arrived, the packaging was damaged and an item was missing. I called their Customer Service. 'We're here to help' the website states. No they're not! I was on hold for nearly 90 minutes. (Other reviewers have had the same problem). When someone eventually picked up my call, all they could do was to initiate an 'investigation'. I was told I'd hear back in 3 to 5 days. Needless to say I didn't. So now I'm out 80 bucks and down one Christmas gift. Can't wait to hear some more of their elevator hold music!
This company almost drove me to a mental meltdown, I tried to place my order 10 times, finally I used a different card and got the transaction placed. I thought my worries were over, HA! They had just begun. I was charged 3 times so my account was on overdraft, I received the 1 package and it was a used Movado that was thrown in a Saks Fifth Ave. box. This is not my 1st Movado, I know how they're supposed to be packaged, when I demanded to get a refund they kept telling me it will take close to a week. How can I possibly wait when it's the holidays and you guys have put me in the rears with all the charges, they had no empathy at all. I will never make a purchase from Saks and I will warn everyone I can using social media/word of mouth. However I cannot to make any purchases from these heartless thieves ever again.
Horrible online experience, ordered Christmas present, receive order confirmation, logged back in to see ship status which was posted as 3 days later then 3 days later received email stating they could not fulfill. Now I cannot find on other sites where it was available... Do not use or ask. They apparently still do not have their online ordering up to date for year 2017 as other companies do.
I order a purse for my wife for Christmas 11/26. They canceled my order and didn’t even have the decency to try to contact me. I called up and they apologized and assured me they have the purse in stock at one of their stores and will ship it rush at no additional charge. I later get an email, informing me my order is yet again canceled. I call in to confirm and I’m told very matter of factly that it is sold out and there is nothing they can do. Great service! Very disappointing.
When I ordered a pair of earrings for a gift for my wife on November 28th...I figured I had plenty of time for Christmas, especially since I was dealing with a very reliable upscale vendor like Saks Fifth Ave. Apparently NOT. The website still shows the latest ship date of December 7th. Here it is December 14th and it's still not shipped. I inquired via customer support and all they can tell me is... The reason it didn't ship is because they have not received it from their supplier. Well that does not do me any good. Christmas is days away and now I don't have a gift for my wife. Support offered no recourse, no alternative, no help whatsoever. I am very frustrated and dissatisfied with Saks overall experience. Saks overcharges and someone pays because they figure you're getting good quality and great customer service. Very far from the truth!!
Awful customer service. The website doesn't work. A $63 sweater came out $90 at checkout for no reason. I call their toll free number three times and waited for 10 minutes each time. No one answered the call as if the phone doesn't exist. Never visit this store!
Saks Fifth Avenue Company Information
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