Saks Fifth Avenue

7 Months of chasing Saks representatives to secure refund for merchandise returned!! Over a period of 2 months I ordered many dresses trying to find something suitable for a wedding. Besides receiving merchandise I didn't order was returning merchandise and Saks receiving center not processing all the returns. Repeatedly I had to provide tracking numbers, and even then securing the credit refund was delayed. Constantly customer service would say 5-7 days, someone else would say 14 day, another rep would escalate that would add another time frame. Eventually I disputed the charge on the credit card so that interest and late fees would be avoided as I was making minimum payments for merchandise I didn't have.

I purchased a dress for my sister's wedding and it did not fit correctly. It was cheaply made thus I was surprised that Saks would sell this product. Sadly, our family had some unexpected circumstances arise therefore the product was returned, two days after the 30 days. I had tried to call Saks to see if I could return it to our local store and each time I called, they hung up or didn't call back. The website allowed me to complete the return, never mentioning I was past the 30 days from receipt, compared to other REPUTABLE stores who clearly indicate the time frame and do not allow you to complete the return if you go past their time frame. I completed the return and to my surprise, they sent the dress back to me!

Bought sneakers.. Came defective and customer service department would not take time to do proper investigation. Paid over $800 and sneakers ripped... Clearly it could be seen that the inside and exterior of sneakers were new.

Saks customer service is the absolute worst I have ever dealt with. Do not shop here - save yourself time and hassle by shopping elsewhere- anywhere else would be better. Their customer service agent would not allow me to change the shipping address on an order I placed 20 minutes after I placed the order. She told me the only option was to cancel my order and place a new order for a similar item. She told me she was canceling my order so I placed the new order. The original order was never actually canceled and Saks customer service has refused to refund my money.

I purchased a pair of Valentino shoes and they didn't fit me. So I sent it back but they said I used it. It's impossible since it doesn't even fit me. I sent it back as per their request. They kept the money and the shoes. when I ask for the tracking number of the missing product they claim was sent. They don't know.

Never received my package. The picture shows a different apt but they are adamant I need to pay for goods. Their delivery service delivered to a wrong apt. Even though I was sent a picture of the wrong apt. I sent my picture of my apt.

Foolishly, I thought purchasing a birthday gift for my daughter from what I thought was a luxury goods store would be a classy and fun surprise. Wrong. The ship date represented on the website was a key factor in my purchase - to get it to her timely. It wasn't even out of processing by the stated ship date so I called to ask for it to be cancelled. Was told that wasn't possible - that to get a refund I had to return the gift unopened by getting Saks to call the shipper to return to shipper. Which I did timely. But it took many calls and numerous run-arounds to get a partial refund first and the remaining refund later. Six weeks in all to resolve a mistake that Saks made by misrepresenting information on their website. I will never shop with Saks again - in-store or online. They're horrible. This is why people shop on Amazon.

March 1 2023, I ordered a package of 2 Versace brief boxers and only 1 came in the package. Then my nightmare began. I called 5 times in total. Was told a file, investigation, expedited check had been submitted. Was told I would get a refund or the missing item would come to me. So I waited and waited. Nothing happened! They told me either the file was never submitted or the file was under process. They kept telling me it would be resolved within 5-7 business days. Then today, after 5 weeks, I called and talked with a supervisor, who had the audacity to offer me 15% off my next order. I technically paid 135$ for a 80$ boxer. I asked her if it sounds right to her that I would buy something else for 15% off. All she said was 15% off next order. As if I was gonna buy from them again. Such stupidity I have never seen in my life. First review I ever wrote. Be prepared everyone and avoid this horrible company as much as you can!

I got 2 sets of Staub plates, coffee mugs and etc. I was drinking out of a coffee mug and it broke in my hands and fell to the floor. I threw it in the trash and it was during the 30 day return policy, then on February 15th I was drinking coffee and I felt liquid seeping out of the mug, I was looking all over and noticed a hairline crack inside the mug, I burned my hand and fingers and I was going to throw that one away too but I knew something is wrong with these cups, I called customer service and spoke with Farouk and he told me there is nothing he could do about it, I'm sorry but this is unacceptable. The coffee cups are damaged and I need a return. More people will get burned with these cups like I did. I expect more from Saks.

Ordered a Givenchy jacket got a Versace sweater. I had to go though my credit card to get a refund. Some dishonest employee at Saks switched the tags on the product. Went through 3 supervisors. All awful employees. All I can do is spread the word.