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Reviewed Sept. 9, 2023
I sent a package to a doorman building in NYC. The package was left on the street, not inside the building. I reached out to the shipping company who claimed it was left at the front desk but then sent a photo of the package and it was left on the SIDEWALK! IN NYC! Neither Saks or the shipping company took responsibility claiming it had been delivered. Who leaves packages on a busy street especially when there is a doorman inside? I have never had a single problem getting a package delivered to the building with any other company. I will never shop at SAKS again.
Reviewed Sept. 7, 2023
I obtained a shipping label and return documentation from Saks. I mailed it off on 7/7/23. I subsequently learned that the tracking number did not show up as valid due to miscoding by Saks. In my Fed Office alone there were several other people who experienced the same problem. The tracking number never appeared in the FedEx tracking system. I don't know where my return package is but Saks is not taking any responsibility for it or crediting my account for the return!
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Reviewed Sept. 5, 2023
Saks is a complete disgrace. So much so, I wrote their CEO, Chief Marketing Office and Chief Customer Service Officer to share how horrific let alone how they are misrepresenting what they are selling. Their customer support team as all have written on numerous websites complaining is the worst I have ever seen. Not only are they rude, they are complete idiots in resolving any issues and personally I am fed up with dealing with a high end store like Saks who ships their customer support team overseas and you are listening to a call center with so much background noise and disruption. Any person who is interested in their 2 piece bowl set from Michael Aram's dandelion collection, I assure you that one bowl will come in and their posting/advertising which is clear as day is false advertising. Do not buy
Reviewed Sept. 3, 2023
Saks is failing to serve their customers and they are not training their representatives well. Every time I experience an issue with an order they fail to investigate or take any accountability for their errors. I ordered a bag and it was reported lost and they did nothing about that. I ordered a couple of items that were on sale and then later I received an email saying it was a "final sale!" On their website, it does not indicate that it was a final sale even at checkout! I have taken snapshots on every page and customer service refused to investigate or take responsibility. SAKS is starting to crumble and I am getting fed up with SAKS.
Reviewed Aug. 31, 2023
On July 29 2023, I purchased a pair of Christian Louboutin shoes from Saks Fifth Ave official website. When I received the shoes, I found them to be too big so I processed a return with the company. Approximately 3 weeks later, I receive the shoes back in the mail with a letter. The company said the shoes were not authentic and was not sold by Saks therefore, they cannot accept the return. I was completely stunned. Since then, I have spoken with a supervisor, approximately 3 customer representatives, and emailed Corporate. I also reached out to the company through instagram and Twitter. I was told they would escalate my situation to higher for investigation.
Three times, I’ve received a generic letter by the company telling me their refusal to refund my purchase was due to counterfeit reasons and there is nothing more they can do. They apologized for the inconvenience. I spent $1,095 I on these shoes and they refuse to refund the money. I even asked them for the evidence they used to determine the shoes were fake and have gotten nothing back except for the generic letter. I feel completely violated. Since I couldn’t prove that the inauthenticity of the shoes was not my fault, I was doomed from the very moment the shoes were delivered to my doorstep. There has got to be regulations out there to prevent this type of fraudulent consumer practices.
Reviewed Aug. 22, 2023
I ordered 2 kids shoes to my workplace. Item was dropped off in front of a closed store on Saturday on a very busy Main Street. The box was of course gone by Sunday Morning. They agreed that it should have not been left on a weekend in front of closed store but can not process a refund. Never ever had an online shopping experience like this….
Reviewed Aug. 18, 2023
I purchased a final sale item that was lost in transit and arrived extremely late. After 3+ hours dealing with customer service and being told by chat representatives that I needed to call despite being hearing disabled, I was told by multiple supervisors that I would not be permitted to return the item. It is not my fault that it arrived extremely late and I am now stuck with an item I cannot use and do not want.
Reviewed Aug. 16, 2023
I'm very unhappy and dissatisfied with the Saks Fifth Avenue online shopping experience. Here is the background story as to why. I have an upcoming wedding to attend which was about a month away when I ordered my first dress from Saks, a Lidee Gigi Satin Pleated Maxi in the color punch. I figured this would give me enough time to try it on and see if I liked it. Package arrives about a week later, opened it up and the dress details are different. I read the description on my item slip and it says Lidee Gigi Smocking Gown in punch. I gave Saks the benefit of the doubt, maybe an employee just packaged the wrong item, but still I was feeling a bit stressed since the wedding was coming up soon. I spoke with the online chat/phone call and all they could offer me was a return label and I'd have to order the dress again.
I immediately ordered the same dress with little doubt in my mind. Waited yet another week and to my extreme disappointment, it was the EXACT same situation! I contacted customer service, sent them photos of proof (again) asking if they could locate the actual dress and have it somehow expedited because at this point it was ridiculous! I received no help other than offering to send me my return label. Either Saks Fifth Avenue is intentionally lying to customers by having another dress on their website and then sending another to make sales or it's a sku/stock issue.
I've decided to not purchase online from Saks Fifth Avenue again and considering all these other negative reviews I can't recommend them to anyone else. I'm sure they were an outstanding store years ago, it's a VERY different story now. What really bothered me about all this is they weren't solving the issue for myself, but also for the website for other potential customers who might have the same experience when ordering. They simply don't care... Just another big money guzzling company with no intention to problem solve.
Reviewed Aug. 6, 2023
I have ordered the same pair of shoes twice over the past couple of weeks. The shoes are sold as brand new but both pairs have arrived obviously damaged AND worn. This is really disappointing because something is going on at Saks and customer fulfillment that has not been the standard over the years. If you are going to sell USED items and then mark them as FINAL sale, customers have a right to be informed about the quality of the items. Some sites such as Free People clearly mark used items as gently used or gently worn. Saks needs to do the same because even if an item is on sale, that is NOT a customer's expectation that you're sending them used worn out junk.
Reviewed Aug. 3, 2023
The Talbot Runhof gown was shipped to me with multiple stains on the front, an almost complete rip at the hemline and the fabric was pulled across the bottom of the hemline of the lining. It appears the dress was worn. No one is providing quality control. I took pictures and sent them to customer service, after viewing the pictures, customer service offered me a 15% discount. I was on the phone with them for 48 minutes and will return this gown. Since the purchase was a final sale they will contact me after they receive and review the gown to determine whether I will get my refund.
Saks Fifth Avenue Company Information
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- Saks Fifth Avenue
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