Saks Fifth Avenue Reviews

I am extremely disappointed with my recent purchase from Saks. When I received the item, I noticed that the original price tag had been covered with a new tag displaying a significantly higher retail price. The effect was clear: the higher price created the appearance of a much larger discount than what actually existed. Had I not looked closely, I would have been led to believe I was receiving a far better deal than was truly the case.

My husband purchased a Saint Laurent (YSL) handbag from Saks Fifth Avenue on May 8, 2026, as an anniversary gift for me. The bag was returned after I discovered the chain strap was too short and not adjustable. Saks received the return on May 19, 2026. For the next 10 days, I repeatedly contacted Saks and was consistently told that returns can take up to 10 days to process. On the tenth day, without any prior notice or explanation, Saks shipped the bag back to us and denied the return.

I ordered a shirt that was very expensive from Saks Fifth Avenue and did not know the return policy was only thirty days. I called and explained I could not return within that short time frame because of physical reasons. The customer service was so rude that I stayed on the phone for thirty minutes initially and then another 10 minutes with no resolution other than that I could not return this cheaply made blouse that did not fit properly. This is my first and last purchase I will make with this company that I consider as being predators.

I received a package from SaksFifthAvenue today which I order frequently. I ordered it for my daughter's graduation. Well when I received it this is how it theft sensor on it. I called customer service number, they were rude, talk over you. The supervisor Mark J he said call him that I sent a picture of the security sensor, ask for supervisor in the store maybe they will accommodate you. But this was ordered online. Saks have some of the worst customer service and some of the worst so supervisors. I explain saks was 35 miles away that is inconvenient, he didn't care.

Incompetent people who are lazy and tend to lie and give you wrong information. I’ve spend so much time chatting with out agents, on the phone with agents. But they still can’t do 1 thing! Which is send me my e-gift card to my email address, still sending me wrong amount and when I contact the customer service they say that I have to wait. Horrible.

I’m honestly blown away by how bad my experience with Saks Fifth Avenue has been. They shipped a $1,000 order to the wrong address (their error), acknowledged it, and said they’d refund me. Months later—nothing.

Sent worn goods, damaged goods and refused a QR code. Pure garbage. Do not waste your time or money.

I ordered a expensive Ralph Lauren coat. It arrived rolled up in a dry cleaning bag from Saks warehouse!!! It appears to have been worn and wrinkled as the price tag had the preferred price tore off? I called Carlos asking for a price adjustment since saks had no more coats in my size. He said he could only issue a return, no adjustment. I asked for a supervisor and Carlos started drilling me with questions on why I wanted to speak to a supervisor. I finally got connected with floor supervisor, Jose who said he could only assist with a return not a adjustment so that I could pay for dry cleaning. I can see why Saks is in bankruptcy. Instead of saving a sale, you would take merchandise back!!! Pathetic service!!

Saks Fifth Ave is running a SCAM. I purchased a Aimee Kestenberg bag on Feb 18th 2026. The bag was damaged. I sent it back the very next day. I selected original form of payment for my refund. It took one month to receive an email that said a gift card will be sent by mail. I did not pay with a gift card. I didn't ask for a gift card. I don't want a gift. I should have received a refund to my original payment method. This is the 2nd time Saks has pulled this same gift card SCAM. I thought it was a mistake the first time they did it. I was told to call customer service once I receive the gift card in the mail and Saks will refund my original form of payment.

I ordered a shirt and it said 3-6 days for delivery. 4 days later, and it's not even halfway to me. Thought it was gonna come quick, but looks like it was shipped from the East Coast, I'm in California. Thought it would have been shipped from LA or somewhere close. It was free shipping with the purchase of over 300$ but didn't know it is being delivered by donkey. Won't be here by the wedding this weekend. Should have ordered from Burberry website and paid the regular price, but used a promo code for a discount. Was hoping to save some money, but now I regret it. Customer service said if I return it their going to charge me 10$. This sucks. I wouldn't have ordered if I knew it would take so long.

Horrible experience! I purchased a $5,000 Bottega Andiamo bag and not only did they send the wrong color, the bag came wrapped in a plastic sheet without a dust bag or box, had no authentication card, and had the sales sticker stuck to the bag's leather (likely to cause damage). When I contacted customer support, they said they can't guarantee how items are shipped?! It's going to take 7-10 business days from the time they receive my return for the refund to come through. I had to contact customer service multiple times to get my shipping cost refunded (they charged me return shipping!). Do not buy anything from them.

The resolution process was inefficient and repetitive. I spent a significant amount of time explaining my situation, yet I was only met with scripted responses. Specifically, I was told an order can only be canceled within 20 minutes of placement, which is an irrelevant policy to cite for an order that has been pending for 20 days. If customer service cannot provide solutions beyond automated scripts, it fails to serve its purpose for customers with genuine issues.

Ordered a knife on 12/15/25. Called repeatedly the last week of December thinking it cannot take that long to send a knife. Called in January and am told that the vendor (which I thought was Saks) lost the order. Then I am told they are not responding. This place is a joke, I would not even think about placing another order with them.

If I could give negative stars I would. Saks fifth has the worst customer service I have ever experienced in my life. They are liars and have robbed me of $64. In December 2025 I ordered over $200 of merchandise. When the order came it was missing an item valued at $64. I promptly filed a complaint with them for a refund or resend of the item. They refuse to refund or resend, they claim it was because the package was delivered. I have repeatedly attempted to get this issue resolved to no avail. I have even filed a complaint with BBB and disputed through my CC. They refuse to refund $64 for the missing item. They are thieves and liars. I would 100% not recommend to anyone I know!

Horrible experience with the online orders! Placed the order on 12/27/25 and still haven’t received them as of 1/20/26. They sent an e-mail indicating that the items were shipped but the FedEX tracking returned an error message. Placed an inquiry in their system on 1/13/26 but received zero correspondence back regarding the resolution. When chatting or talking with an agent, they just repeat a template answer, telling me to wait. Saks has gone downhill and shows why it’s bankrupt…. 🤬😡🤬😡

I am beyond frustrated and disgusted with this experience. I ordered a coat and was sent the completely wrong product — not only a different item, but with a different delivery name and address. I called immediately to report the issue and open a case. Customer service assured me that all I needed to do was return the incorrect product and I would receive a full refund. Because the original item never arrived and this was meant to be a Christmas gift, I had no choice but to reorder the coat. I promptly returned the incorrect item, only to have it sent back to me as “rejected.” When I called again, I was told the same guidance as before — that the return should be accepted. Then, days later, I received an email stating they would not accept the return at all.

Order placed on 12/28/25 (card charged on 12/31) for delivery to be received on 1/8/26. Per UPS tracking, shipping label was created on 12/31/25 and 9 days later on 1/9/26, package still hadn't been received by UPS. I called Saks customer support on 1/9 and they said they'd investigate with product vendor which was shipping the order. Vendor confirmed in call & email with me today that there was a problem with supplier and Saks was already informed the order was cancelled so they should've known this when I called them on 1/9.

Really bad. Advertise Stella McCartney bags on a much lower price but are never available. Nice trick to attract viewers on Saks side. That’s fake advertisement. All the bags of Stella McCartney on sale all the colors are not available. Nice try Saks Fifth Avenue.

Saks Fifth Avenue is a scam. I will never shop there again. I ordered a handbag from Saks with a price of $1350 marked online, but the bag arrived with a MSRP of $1095. After the customer service refusing to adjust the price, I proceed to return, only to find that they may not even refund you. There were only two options: 1) Please credit the original form of payment. If the original form of payment is unavailable, a Saks gift card will be mailed to the billing address; 2) Mail me a gift card for the refund amount.

On and about Dec 2025 I purchased a top that is to close with a zipper from the back from Saks.com that was not initially marked as final sale. However, when I later changed the size to a size 4, the item was apparently marked as final sale in very small print. I did not notice this at the time. Regardless of the sale status, the item arrived defective, with a broken zipper that would not pull up at all. This makes the item completely unwearable, especially since it closes with a zipper in the back.

Awful customer service. I am a frequent shopper and often purchase Akris from Saks and other stores. I misread fabric content of a blouse. It arrived today and is feather light linen and far from running small as advertised (some Akris items do run small). Unwearable for me and unreturnable to the store. On sale, and final sale, but when I spend thousands of dollars at a store including in the last few months I expect judgment and a one-time exception.

I had a very disappointing experience with Saks Fifth Avenue. I purchased La Mer products during a promotion that clearly stated a complimentary gift with purchases over $400. After placing my order, Saks canceled the gift, yet the exact same gift continued to be advertised on their website and was never removed. This is extremely misleading and feels deceptive to customers.

Absolutely horrible place to shop. Customer service is not there. Terrible return policy. I would absolute try to avoid them. I'd rather pay more than buy from them. I have started buying from brands directly- and get wonderful service.

Terrible customer service. I returned an item in Saks - Tysons Galleria Virginia and didn’t realized the receipt said issued a check. (I paid with my credit card.) The check never arrived. I went to the store and they said it was a mistake. They should have credit my credit card instead of requesting a check. I am still waiting and it is almost a month and nothing happens. The purchase was about $200.

I am writing to express my dissatisfaction with a recent experience regarding the return of a dress I purchased for my mother to wear at my daughter's wedding in June. I bought 5-6 dresses so she could choose her favorite. After she selected one, I returned the others. Unfortunately, I cannot remember which dress included an attached sash. I received one of the returned dresses back, stating that the sash had been removed and therefore could not be accepted for return. I want to clarify that I did not remove anything and returned all items in the same condition as received. Despite multiple calls to explain the situation, my concerns have not been resolved.

BE AWARE (SAKS OFF 5th). Displays sales items but does NOT sale Them!! They ONLY TOOK MY CREDIT CARD & all MY PERSONAL INFORMATION but did not let me buy the item. I Trying to buy online BUT even BERORE register my address they say you have to pay EXTRA SHIPPING 😳. REALLY. How did they know where I was?… Then they give you a total & ONCE YOU GIVE YOUR INFO INCLUDING CREDIT CARD THE PRICE WENT UP!!! Higher than previously shown! Then they want me to OPEN AN ACCOUNT BUT EHEN I READ THEIR PRIVACY POLICY IT WAS SCARY. It is a dictator’s privacy where once you give your data they can do as they please!!!

Horrible customer service. They do not value customers. Borderline fraud. Sent wrong product instead of right product. Customer service will not answer. Long hold times even hangups. I have lost all confidence in Saks. A great named tarnished.

Saks has horrible customer service. Avoid this store! There is NO WAY to get satisfaction after the store has screwed you. No way to email or lodge a formal complaint. They sent me a gift card, then refused to honor it! So dishonest. The store used to be good. Not anymore.

I returned a $536 dress (within the 30 day return policy) and received a confirmation email from Saks that it was received. Over a month later the credit has not been issued. I have spoken to customer service reps several times, and they are saying that they are reviewing the case, and will contact me, 2 weeks later, still no answers and Saks can’t figure out why I don’t have a credit yet. Next steps on my end is getting my attorney involved.

I purchased a Dinh Van (designer) necklace from Saks and when the necklace arrived, it was in a generic black box. Standard and customary practice when buying luxury, designer jewelry, would be to come in the appropriate designer labeled box. When I called customer service to explain the situation and asked to be sent the appropriate box, they refused and said “if you don’t like the box, just return the item.” Normally I would do so just out of principle but this is a gift and I had a difficulty finding this particular necklace, plus I had a coupon and purchased thru Rakuten. Their disinterest in finding a solution to the issue was rather disappointing. Having said that, I would never buy jewelry from Saks again. I had expected better customer service from this type of luxury retailer, but I guess I was wrong!

Let me start by saying this is 100% A REAL PERSON typing this review!! NO SPAM or BOT or COMPETITOR trying to make SAKS look bad, I am a real person. I ordered a $1300 pair of Cartier glasses from Saks a few weeks ago. After using a a free promo code & free shipping I got a pretty good deal so I chose to pay for Express shipping to get the glasses faster. The Glasses come in 2 styles. IVORY with Gold accents, and BLACK with Gold accents. I chose IVORY. Not only did I choose IVORY, Saks website showed that the Black style wasn't available displaying a picture with a line through it so you couldn't choose black anyway. When I got the notification that the glasses were delivered I left work on my lunch break to go retrieve them.

Purchased Valentino boots for $1065, it arrived with buckles damaged. They are decorative not functional so I did not notice until I wore them. Both buckles does not snap shut. I tried to return to SAKS whose return policy is to refund for defective items. They refused and return them back without an explanation. When I called they finally acknowledged it was Because the boots were ‘worn’. I told them that they were defective and they just kept saying because they were worn. They refused to acknowledge that the buckles were defective.

I ordered 2 dresses for a trip. After waiting a week I received a pair of sunglasses!! When I called they said one of the dresses was out of stock and the order was cancelled and I would have to order the other again and pay again while the refund for the original order will take 7-10 days. Truly unbelievable. I will not receive the dress on time for my trip.

Posting fake promotional codes to lure people from opening account. Their customer service said it can’t be applied without given specific reason when I called. There’s also no mentioning of which items are excluded. Absolutely time wasters. When will these companies be fined?

Customer Service is extremely disappointing. For even the smallest thing, they would not go the extra mile to help. I had a 15% promo code and ordered a limited edition lip gloss online but accidentally ordered the wrong color (the names were very similar). I called my local Saks to see if they had the color I wanted so I could just run over and exchange it, but it was out of stock. Luckily, it was still available online. I called Customer Service to ask them how to go about the exchange for the correct color, but they wouldn't allow an "exchange" for the online purchase. They told me my only choice was to place the order again without the 15% off discount.

I sent back a Mac Duggal dress with the security sash and tags unworn. A month later I get the dress back tossed in the box without the hanger and garment bag with the tags removed saying that the dress was worn and could not be returned. I had called multiple times trying to escalate the issue. Saks said they will not return the dress. Now I’m stuck with a dress I didn’t want that was worn by somebody else (who knows who) and out the money. Absolutely absurd service I’ll never buy from Saks 5th Ave again. Do people in their return facility use items and then reject them? Where is the security of the returns?

Customer service is Horrible!!! Worst experience I’ve ever encountered!! I am constantly getting the run around!! They have hung up in my face, told me lies, and I get a different story about my order every time I call!! I will never order from here again!!

I paid for expedited shipping through Saks Fifth Avenue and did not receive the item I ordered due to a mistake on their end. The resolution offered did not reflect the inconvenience or added cost I experienced. I expected better accountability and service from a luxury retailer.

Ordered 2 tuxedos. Only one shipped. Contacted customer service to arrange a refund for the unshipped tuxedo, went through appropriate channels, and was denied. I guess corporate theft is now legal. Truly, truly unbelievable.

Buyer Beware: Had a terrible experience recently. I had to use Saks Amex credit so thought it was a good time to update my flatware. Mind you, I overpaid but figured it would be offset with the credit. Saks shipped to the wrong address. This would normally be an easy thing to rectify in today's age right? Look at the picture of where they delivered it, then compare against the picture I sent of my front porch? Nope. Customer Service gives 0 f's in this case.