Electronic Express Reviews

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About Electronic Express

Pros
  • Wide range of product selection
  • Timely delivery of products
Cons
  • Frequent product malfunctions
  • Poor communication on issues

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Electronic Express Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceTechStaff

    Reviewed Dec. 31, 2025

    I returned a gaming pc to them that started failing after day 3. I purchased it through Best Buy even though they were the sub vendor. Someone from their staff called me back claiming I had left an angry voicemail, which is not true. Bizarre interaction and I would never order from them.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

    Reviewed Aug. 28, 2025

    Unfortunately, my LG OLED TV was delivered cracked, which I only discovered after paying out-of-pocket for installation. While a refund was eventually offered, the customer service experience was among the worst I've ever encountered. All I wanted was to simply re-order the same TV at the same price, but instead I was essentially told "too bad." I was invited to make this call to after being told on email "we truly do want to help". When I asked to speak with a manager, I was informed they were on lunch, and the associate I spoke to in the meantime was condescending, dismissive, and unprofessional. Rather than helping resolve the issue, they lectured me that TVs "break in transit all the time."

    That may be true, but from a customer's perspective: I waited weeks for delivery, paid for installation, and then was told I had to wait 96 hours for a courier call, ship the broken unit back, and only then receive a refund--leaving me thousands of dollars out of pocket in the meantime. After this experience, I would never attempt to give this company my business again. I'll be re-ordering elsewhere--even if it means paying more--because at least I'll be treated with respect.

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      Refunds & PayoutsStaff

      Reviewed Oct. 25, 2024

      Television arrived clearly used, television and box smashed right in the middle of the screen. It was like pulling teeth with the barely literate support staff. They expect a disabled veteran to walk a mile to drop off a 43 inch tv, no return pick up available because it's under 40 pounds. The poorest support I've ever experienced. Reading other reviews, I'll be shocked if they even refund once they get the product back, because it seems like their practice to delay until people forget about it. Not me. I have time.

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      TechPunctuality & SpeedStaff

      Reviewed March 12, 2024

      They installed new recessed lighting in our home. They came right on time, gave an estimate, stuck with it, and completed the job fairly quickly. I would recommend him to anyone who requires general contracting or handy work.

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      Customer ServicePricePunctuality & SpeedRates

      Reviewed Feb. 27, 2024

      I saw some good and bad reviews. The price was too good to pass up. I purchased a $3000 sony TV on a saturday. They called monday to arrange delivery. It arrived 1 week later. They called me to set up a delivery time and actually arrived an hour early. Box was perfect and the TV worked great out of the box. I highly recommend them and would definitely purchase from them again.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Feb. 12, 2024

      Purchased Brand New Sony Smart TV 12/23 through Greentoe, the worst experience of my life. They never sent me the invoice or the purchase order. Received a tracking that didn’t work. TV arrived 3 weeks late and dropped of at night by a shady delivery person who mishandled the box. I asked him to check the item for any issues because he dumped it from a truck! He assured me it was perfectly fine and packaged so nothing will happen to it.

      I had to wait for My installer to come back after holidays to hang it up. Once he opened the box and hung it we saw a crack going across entire screen at the bottom! I was shocked and immediately knew that delivery guy made it happen. Contacted Electronics Express and they denied me a replacement/refund saying it’s past 30 days of purchase date. They never provided this info in the original purchase date nor they emailed me an invoice. They’re residing to help and I’m stuck with a broken 2k TV that won’t even turn on. They’re the worst business I’ve ever encountered. Never experienced such trash in my life. Stay away!

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

      Reviewed Jan. 19, 2023

      So I bought 3 cabs from a new company I had never tried before. Electronic Express. Company. Wtf... Two of three arrived, and they were trashed. Boxes looked retaped. The one box had left side smashed at 22-degree angle. Clearly, the wood inside is damaged. The other had knife cuts in the box going into the inside, cutting graphics on side panels. Wtf... They used the floor model rebox sticker left on the box saying it was a discount unit (sold as new BTW, not used price). I found that the sticker for used sale under the label.

      I called: "We don't control what the warehouse and what they do. We can refund you and you can send it back but we can't guarantee the replacement. Sorry, but we just place orders. I can't explain why it was sent used.." Buyer beware, don't buy from these guys any Arcade1Ups for you'll get garbage reboxed units. I now have to reorder these cabs after I get a refund. If that even happens... Hate see what the third one looks like.

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

      Reviewed Dec. 1, 2021

      I purchased a TV on Thanksgiving with holiday pricing. Waiting around a week while it said pending shipment. The day after all the holiday pricing is over my order was canceled after basically holding my money for a week and I was told it was due to not having the product, but it took a week? And a employee told me they had many in the warehouse. So I proceed to call corporate and was informed that there's nothing they can do after accepting my money and not canceling immediately so now I'm out money basically 2 weeks waiting for refund. He also told me that if I'd like to purchase for full price in the future to feel free, but they don't do roll backs on pricing or price matching. WOULD NEVER RECOMMEND THIS SHADY COMPANY.

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      Sales & Marketing

      Reviewed Nov. 4, 2021

      ELECTRONIC EXPRESS: This was my first time dealing with ELECTRONIC EXPRESS. They are simply AWESOME... I worked with Joshua, in customer support, and JD **, the Online Sales Manager. They went above and beyond what you would expect anyone to do. They were able to get me the item I needed and followed-up until I received the item at my location in NJ. This was a discontinued item that was hard, if not impossible, to get anywhere else. I will keep an eye on ELECTRONIC EXPRESS for any item I need in the future. Thanks Guys and God Bless.

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      Cyndi increased rating by 1 star.
      Customer ServiceSales & MarketingRefunds & Payouts
      After a positive interaction with Electronic Express, Cyndi increased their star rating on Sept. 21, 2021.

      Updated review: Sept. 21, 2021

      Issue has been resolved. Received my refund.

      Original Review: Sept. 8, 2021

      Back in June 2021 bought and paid 3300.00 for a 77" OLED TV on sale. Arrived with a busted screen. Customer service said can't do replacement, they have to do a refund. Ok no problem. Sent tv back. It's now Sept 2021 and I still have not gotten my refund. I've gotten promises to refund on a certain day and 2 weeks pass with nothing. For the last 2 weeks they won't even respond to me. Do not even think about taking a chance with this company! I'm so sick over this. Wish I would of read the reviews and listened. No tv, no $3300.00.

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      Electronic Express Company Information

      Company Name:
      Electronic Express
      Website:
      www.electronicexpress.com