About Electronic Express
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I purchased a TV on Thanksgiving with holiday pricing. Waiting around a week while it said pending shipment. The day after all the holiday pricing is over my order was canceled after basically holding my money for a week and I was told it was due to not having the product, but it took a week? And a employee told me they had many in the warehouse. So I proceed to call corporate and was informed that there's nothing they can do after accepting my money and not canceling immediately so now I'm out money basically 2 weeks waiting for refund. He also told me that if I'd like to purchase for full price in the future to feel free, but they don't do roll backs on pricing or price matching. WOULD NEVER RECOMMEND THIS SHADY COMPANY.
ELECTRONIC EXPRESS: This was my first time dealing with ELECTRONIC EXPRESS. They are simply AWESOME... I worked with Joshua, in customer support, and JD **, the Online Sales Manager. They went above and beyond what you would expect anyone to do. They were able to get me the item I needed and followed-up until I received the item at my location in NJ. This was a discontinued item that was hard, if not impossible, to get anywhere else. I will keep an eye on ELECTRONIC EXPRESS for any item I need in the future. Thanks Guys and God Bless.
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Issue has been resolved. Received my refund.
Back in June 2021 bought and paid 3300.00 for a 77" OLED TV on sale. Arrived with a busted screen. Customer service said can't do replacement, they have to do a refund. Ok no problem. Sent tv back. It's now Sept 2021 and I still have not gotten my refund. I've gotten promises to refund on a certain day and 2 weeks pass with nothing. For the last 2 weeks they won't even respond to me. Do not even think about taking a chance with this company! I'm so sick over this. Wish I would of read the reviews and listened. No tv, no $3300.00.
The box looked fine so I didn't open it until it was needed and the corner of the unit is all smashed to hell. If you're going to buy a $700+ item, do it from a store that will actually stand behind their replacement policy. These guys will not. I'm literally 1 day outside of my return window and they have also told me they can't help me at all with that either. The damage policy does not have a timetable and they're not offering one as an excuse. They're simply saying they can't replace it. Be careful where you buy something large and heavy. These small ocm.
Well... Like some/most of the other reviews, I paid for a TV that was not in stock. I was told 1-3 business days until it ships. 5 business days go by and not a word. I reached out and they said that they are not sure when it'll ship. They said "we have to wait until we pull the TV from our other stores to fulfill your order.... We might of had it ok stock when you ordered but had to fulfill other orders that may have come before yours." Then that means you didn't have it in stock and shouldn't be taking money for something you don't have in stock. Or at least make it known to the customer it is not in stock. Don't tell me "I don't know."
Electronic Express sold me an obviously used product as new. When I complained about it, they offered me a refund, but no explanation for this kind of business behaviour. Also, Electronic Express’s underlying tone in the communication was snappy and an attitude of “Why do you bother us.” was barely disguised.
Overall absolutely unacceptable business practice, F minus in communication and zero interest in customer satisfaction. If possible, this would have been zero stars!
BEWARE BEWARE**. I ordered an electric range, dishwasher, microwave in November. Due to covid the range was never available, so as March 15 I cancelled the order. They keep making excuses for NOT crediting my credit card for the amount. I have finally diluted the charges with the credit card company. If you deal with these people you will regret it!
This is the worse Company you want to ever do. Businesses with I purchased a exercise bike. They brought out a use scratched up bike from the store that didn’t even work. It’s been a month and I still haven’t received my bike and they want give me my money back and they keep putting you on hold and they keep lying about the bike. This is the worse Company Ever.
Purchase Samsung Refrigerator Side by Side RS22T5201SG, on their website. It clearly stated Delivered in 4-8 weeks. Make the purchase and pay in full from Nov 5, 2020, but they never deliver until I am writing this review today Feb 23, 2021 (4 months). I never give up speaking to the sales team, online team, delivery team just to get my order, but still out of luck. They simply blame Samsung; Samsung companies don't have some of the parts so they can't make this kind of model. Talk to manager customer care, beuhh...she is not a kind manager to handle frustrated customers. They never contact me at all, for this company; customers must be proactive to get updated status. After I hang up and check from Samsung.com, they actually have and can deliver before March 5, 2021.
My experience is similar to what other reviewers described. I purchased a projector which was listed with significant discount (2K instead of 2600) which wasn't so surprising because it was Cyber Monday. They sent me order confirmation with no information about shipping. When I replied to that email asking about shipping date they replied: "Your order is being picked from a store because we ran out of the item in our warehouse. It should be picked and shipped in 72 business hours." I clarified whether 72 hours meant 3 days and they confirmed so. Long story short three more weeks of waiting, phone calls, lame excuses and ignorance. Today my patience is over and I disputed transaction.
Electronic Express Company Information
- Company Name:
- Electronic Express
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