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I am totally satisfied with the product I purchased... However the attitude of the sales rep was as if I were a bother. He didn't seemed too enthused about helping me and pummeled me with a stream of tech terms and seemed impatient when I asked a question. I've been to this store (Clarksville, TN) before and always had a good experience, but this guy was a borderline jerk.
Every time I called to cancel the order and get an email confirmation it was a big ordeal. It’s like they don’t want to give you your money back. I still haven’t got my money back and still no email confirmation. You can’t trust these people. I should have been warned by all the bad reviews.
THIS IS A SCAM SCAM, SCAM SCAM SCAM. THIS company STEALS YOUR MONEY. They set up an item way under the actual price for 39 99 saying that it's a refurbished Xbox One. The customer buys it thinking they got a good deal. Come to find out you're supposed to be in some type of a membership or you paid for a membership??? Then they say go to the facts and questions on the membership page, that's all they respond with. They don't want to actual answer your questions. They always refer back to the questions and answer page. These people are scam artists. I was never told that I had to buy a membership for that. The 39 99 was a membership or even if it was a membership they just took my money and had no answers at all. This is a scam, THIS IS A SCAM.
First off I bought a MacBook, I did not get the item. It was shipped to the wrong address or someone stole it. The tracking clearly shows it was signed for by a different person's name I do not know. They deny the claim. I spoke to a manager name Jessica. She was very rude and unhelpful. She hung up on me twice, and said I'm basically ** and have to take a loss because there's nothing she or the company will or can do. They will not issue any refund and will deny any new claims or new investigation. Stay away from this company!!!
I made a purchase from Electronic Express, I spend $179.99 on a drone that turned out to be defective. I immediately contacted customer service and was told no returns of any sort. When you look up the drone on Google it says "this item is sold by Electronic Express and is eligible for 30 day return", then you scroll to the bottom of that page and it has a return policy statement at the bottom which also states "this item can be returned by mail for up to 30 days of delivery date". They won't honor it and say no returns of any kind. I'm pretty pissed off because I am now stuck with this $179.99 paperweight because it's defective and they won't honor the return policy.
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I bought a TV from Electronic Express 11-25-2018 Delivery date was to be on or before 12-6-2018. At present 12-11-2018 my order is sitting in Sacramento, CA. and will not be delivered to me until 12-14-2018. The purchase was handled through Amazon.com I have contacted Amazon, Electronic Express and the Carrier SEKO Logistics. The last answer from them (SEKO) was we don't deliver to your area until Friday, so now my package will be 8 days late than the original delivery date. After this experience I will not do business with Electronic Express.
I ordered a Vornado fan over memorial day weekend. The order went through. They were paid and I received my tracking. I happened to check where package was and I see "delivery exception" from FedEx. I called FedEx and they told me package was being returned to sender without myself having any say because Electronic Express holds that right as their customer. I emailed Electronic Express and was told I would get my money back if they received the item back. Mind you the package never even entered the state I live in and was tracked en route back to them. I never received what I ordered, and they have my money.
I purchased 3 Onkyo 7.2 receivers from Joe ** in Hermitage, TN as this is what he stated I needed for whole house audio!!! Turns out he was wrong! after spending countless hours on phone with them found out they should have sold me just an amp with a speaker selector. Turns out one unit was defective and one we never used and when we went to return them they said I couldn't as it had been too long! Terrible customer service and salesman had very little knowledge of what equipment he was selling was actually intended for. They have lost a customer for life!
I was delivered a refrigerator. Had dent in it. Per store manager we could still accept it and contact warehouse. See what they could do. We tried that but delivery guys refused to leave it there. Then 2 days later was supposed to get delivery on new one. I took off work early and waited. Called the warehouse on Harding Rd. Spoke with Courtney since I could never get a hold of Trent the manager and was told to call the store. Called the store. They said no warehouse handles this and he would call for me and then call me back but that didn’t happen.
So after taking off work found that no delivery was happening and supposedly someone should have called me that morning let me know but they didn’t. So now waiting on delivery for Sat. There is zero communication here and while everyone was nice there seems to be a serious lack of how and what to do with orders and who does have info on orders. I was passed around from person to person with very little knowledge nor care to help me. If they don’t have the item you want in the store DON’T ORDER IT!
Went to the store in Hixson, TN to purchase 32 in TV that was on sale. Salesperson Kyla was very friendly and helpful and when I made my selections she went to check computer to make sure they had said item in stock and computer showed 5. Paid for purchase and when Kyla went to get the TV there were none in stock. Received paper to pick up next day. Called before leaving Chattanooga and was told truck had not arrived yet. Sale was posted as the 21-25th of November. Went on Thursday to pick up and was told they did not get any in and did not know when or if they would get anymore. Ask to see manager (think his name was Nathan), rudest person I have ever seen or dealt with in my life. Ask me what I wanted him to do and I ask, "What are you willing to do to make this right?"
I have made 2 trips from Alabama to purchase this TV. His exact words were "you can have a floor model which would not be in your best interest or we can look at other TV's or you can just have your money back." Very rudely. My daughter said, "You have a TV right here for 149.00. How about letting her have that one for the same price." "I will not discount anything to make this right." I took my money back which I had purchased other items and he kept my original receipt, and they are gifts so I hope they work. I cannot say enough about how wonderful my salesperson Kyla was. She knew her merchandise and was extremely helpful, friendly and did an awesome job. However, management is horrible and because of his rudeness and lack of concern I will never purchase anything from this company and will spread the word to all my friends not to go to this store.
After a jumbled start via email, the customer service rep, Hollie, got the right folks involved. From that point forward, everything was done absolutely right. James, at the Hermitage location was extremely helpful, professional and friendly. This is the way a business should be run.
Approximately 9 months ago I purchased a 40-inch Samsung UHD 4K TV from Electronic Express. I was sold a three year extended warranty (+$199.00) that according to the salesman, was a no "hassle" "bring it back to us here in the store and we'll replace it if we can't fix it" warranty. I qualified the warranty purchase more than once (b/c I've been burned before) and was assured this was the way it worked... Lo and behold, the TV started showing vertical multi-colored lines on the screen. I called the store and was told I'd needed to call the extended warranty company... Worse yet, when I called the extended warranty company, they told me it hadn't been a year, so I was still under the manufacturer's warranty... Imagine my surprise when I called Electronic Express back and they told me, huh, "I guess you need to call Samsung".
I don't know if you've ever had the pleasure of calling Samsung's support line, but it is staffed by "robots" that do not deviate from a pre-written script. I will spare you the lengthy details, but be prepared to donate 4-6 hours of your time to navigate the repair process. Samsung required me to box up the TV and ship it to NJ to be repaired. They tried to claim the TV was "damaged" and make me pay for the repair, but after reaching a supervisor (another 2-hour call) I was able to convince them to provide the repair under the warranty.
Where were my friends at Electronic Express during this process you might ask? Absent. They took no responsibility for the "misunderstanding/outright lie" regarding the extended warranty they sold, and offered no assistance dealing with the manufacturer that they represent. I corresponded with their "customer service manager" via email only, I tried calling and leaving voice mails but I never received a callback. Despite the manager's assertion that she was working with "their Samsung rep", no palatable assistance/customer service was provided, just plenty of "lip service" via email.
Oh, it gets better, after being without my TV for over a month, when I received it back from the repair center, the screen was damaged!!! Again no support from Electronic Express (their stance was "you gotta follow the process"), I had to take pictures, and schedule with UPS to investigate the damage, then box up the TV again and ship it back to the repair center. I received note from UPS that the TV was received by the repair center in NJ. I let the customer service manager at Electronic Express know that the package had been received, she was "on the case" and would make sure that Samsung stayed on top of this... However after 3 days with no communication from Electronic Express, Samsung, or the repair center, I reached out to EE, she hadn't heard anything from her rep, but would send another email. I replied that I was no longer happy with waiting for a reply and asked if she could please escalate this with her "rep".
I received an email from the EE manager and she told me that she had been given a ticket number on my repair but when I read the ticket number, I quickly realized that she had encountered one of the robots at Samsung, who had set her up for a "carry in" service ticket, which can't be done for my TV b/c the only "carry in" service center is in Tampa, FL. I'm surprised she didn't know this... I mean this is her job right? So I spent the next 1.5 hours on the phone with Samsung, I finally got a supervisor to acknowledge that something was wrong. After three updates from the supervisor at Samsung, I've been told that Samsung is communicating with the repair center and I should have my twice repaired TV back in a week to 10 days. (Though 48 hours have passed and there is no updated repair status with Samsung.)
We are pleaded with to "keep it local" and to support the little guys. Which I try to do and as a result usually pay a little more for things I could easily buy from a big box store. However, if the little guy is going to make it, they have to bring something to the table, and support their customers. (And definitely not cheat them, make no mistake, the extended warranty is a fraud both in how Electronic Express sold it and the service itself. Google NSI extended warranty). Electronic Express won't get my business or a single referral ever again.
There was an ad in the newspaper for an adjustable bed with gel memory foam mattress at the price of. I went to the store in Cookeville TN, I ask to see the bed & mattress that was on sale in their advertisement. He showed me the bed and mattress and I expressed that I would like to purchase the mattress and base that he showed me. The mattress was dirty that was on display, he offered for to sell me the display for an even a lower price. It was nasty, it is also illegal to sell an opened or used mattress. Because I did won't the dirty matress he said he would order it for me. Would be in about two weeks. I paid sixty dollars to have it delivered & set up.
When they arrived it was not the right mattress. It was only about 1/3 the size of the one he said he was selling me. I did not let him unload or set it up. At the store where I bought the mattress he, showed me one bed and mattress. No others. I ask him several times if that was the one I was buying, he said yes. But he was going to have to order it. I replied I'll take it, I paid cash for it. I called the store to see what the mix up was and they would not let me talk to the manager or the salesman who sold it to me.
I went to the store that same day to straighten it out. The one I was dealing with there was the same person I spoke to on the phone. He apologized for my issue. He went to tell his manager and came back to as I was sitting on the bed that I was told I bought. He said he would give be the same matress that I had already paid for one hundred dollars. That is the very definition of bait & switch. As I'm writing this review I'm waiting for their call to tell me when I can come to pick up my complete refund. I'm going to call them because they said their call would be first thing in the morning. Hasn't happened.
Updated on 07/14/2017: I really can't say that I have an opinion on the merchandise. I had to send it back on the delivery truck because it was not what I was told that I was paying for. Cash at the store by the way. Had to go round & round with the management for a few days. Long story short, it cost me $164.00 more dollars to get a dirty version of what I thought I was getting the first time. Today is July 14 2017/4:45 pm I was told that they would call today to tell me what time monday they would deliver it. Hasn't happened at this point. Hope I don't have to get so stressed out. I don't think my blood pressure can take, that kind stress again. I despise being lied to!
They did not honor the posted price. "Dear Kevin, I regret to inform you that the TV you ordered will not be shipped. Due to technical difficulties, the system allowed this items price to be listed incorrectly. The actual value and cost of this TV prevents us from being able to honor the listed pricing error. Your order has been canceled and the refund was processed back to your account immediately. Please accept our sincerest apologies for any inconvenience this has caused you. Thank You."
Went to buy a new dryer about 30+ days ago. They told me it would be delivered on a Tuesday by 5:00 and at 5:30 I get a call stating they are running about 2 hours behind schedule, so I rescheduled for the next day. The next day it gets delivered and when I got home to dry my first load of clothes the dryer would not heat up. I immediately called the store and told them and they said they would bring me another one the next day and for me to call the delivery # to get a time... So when I called the delivery man he told me my dryer was not on his truck and he had no clue what I was talking about and so he gave me a different number to call which was the main branch # I guess.
So I spoke to a girl and told her what was going on and she informed me that she had no order number or no written order in the system under my name and that she would call me back in 10 Minutes after she called the Tullahoma TN store that I purchased it from, well 30 minutes later I still hadn't heard back from her... So I called the Tullahoma store back and went off and finally they brought me a different dryer. Nonetheless last Saturday was my 30 days and I went back into the store to tell them my dryer wasn't drying very good and that I needed a new washing machine. The manager told me that they would not honor my return on the dryer because of all the trouble they have had with me!!! Why was I trouble?
So he said the only way they would return my dryer was if I bought a matching set and a higher price and that they would charge me the delivery fee and I could not bring them back if I didn't like them or if I had a problem with them. ELECTRONIC EXPRESS IN TULLAHOMA TN IS THE SORRIEST STORE, SORRIEST CUSTOMER SERVICE, AND THEY LIE ABOUT EVERYTHING... Do not do business with them because u will get screwed just like I did.
I purchased a TV from Electronic Express on Walmart.com. I'm extremely disappointed in their Customer Service Department when I called to return the TV. The purchase has never been taken out of the box and they refuse to return the item. The return policy for Walmart.com states a 90 day return policy, however, Electronic Express stated that their return policy is different. If you are going to sell your items on the Walmart site, I would assume you follow the Walmart policies. I will never do business with them again, and I'm surprised with all the negative reviews how this business is still afloat.
Just want everyone to know when you buy a TV from these guys and especially if you finance one of the overpriced TVs and the overpriced warranty as well make sure you get a copy of the after market warranty. It is not 360 protection like they say. They lead you to believe that it is totally protected but is not and they will quickly distance themselves from anything to get out of repairing your TV and the company is called NSI and they boast my protection 360 but it's not so beware.
Ordered the TV thru Amazon, but Electronic Express was the company that fulfilled and shipped the TV. Within three days the remote was dead. Replaced batteries three times, but after the third time, the remote no longer worked. Serious problem because the TV does not function at all without the remote. Electronic Express said they could replace the remote at no charge, but would not and could not expedite the shipping. It would take five days to get the replacement. I offered to pay extra to have the shipping overnight, they said that was not possible, no way. Very poor customer service to me.
Horrible install of washer & dryer. Dryer vent hose was kinked badly. Washer door still had packing material in it. Many other things, but the WORSE item was the dryer cord was not stabilized as it enters the dryer. So 1 week after the warranty expired, the plastic terminal block that is connected to the power cord broke, which is what plastic does best. So to get a new $5 plastic terminal block, I had to buy an entire wiring harness ($78), so also I won't ever buy any LG product again. So all this headache is from buying from Electronic Express and having them deliver and install. I reached out to them twice, but since they don't care, they never responded. Never again.
Bought tv thru Walmart and filed by Electronic Express. When got tv was a TCL 55 up130. TV was shipped and not packaged good. When got tv it had 6 to 8 dents in front of tv and I called Electronic express within 1 hr. It took a long time to get this resolved and a lot of e mails. If you are going to buy a 55 inch tv buy from somebody else. Was not happy how long this company dragged this out to get my refund. I will never anything else from them.
My husband and have purchased appliances, televisions, and cameras (and equipment) from the Tullahoma, TN store. We have spends several thousand dollars and have referred others who have made significant purchases. Each purchased included an extended warranty that they highly recommended and rated. Our Samsung refrigerator was 2799.00 in January 2014 and has been broken for a month! The repair company has been to my house 3 times with another appointment scheduled April 4th. We live out in the country and no one seems one bit concerned about getting the repair complete! The store managers seemed concerned at first but now have no response to our plea for assistance. Do not shop here! They will not stand behind the products they sell!
Purchased a mattress set in May 2014. The mattress began to lose support two weeks, 6 months later purchasing the mattress and box spring both collapsed. Called the store and made complaint. As of March 2016 the store refused to honor my claim.
Electronic Express deals with Acceptance Now as a way to finance a purchase. I called Acceptance now to see what the terms were. I was told that there was a 90 days same as cash, no hidden fees, paid in full within 90 days. If not paid off in 90 days there would be admin fees plus interest applied to amount financed and thus resulting into a lease to own agreement. No problem as I intended to pay off purchase within 60 day.
Electronic Express was having a no tax week. My husband picked out the TV he wanted and I gave the salesman my slip with an approval code on it I received from Acceptance Now which he took to the counter. Afterward a girl came over and told us that our purchase would be the purchase price plus 10%, plus $40.00 admin fee and we would have to pay 9.75 tax. What a racket. Of course my husband and I left completely disgusted. Glad we were. We went to Walmart and purchased the same TV for $100 less, $69.00 for a 3 yrs protection plan. EE wanted $350.00 for protection plan. We also got our purchase for 2 years no interest. All we can say is THANK YOU ELECTRONIC EXPRESS AND ACCEPTANCE NOW for lying to us.
On Saturday February 29, 2016 I purchased a overhead DVD player from Electronic Express for my 2002 Lincoln Navigator. After going back and forth for the last five days being promised by the store to install the unit without any success I decided to have the unit installed by someone else. Upon looking in the box at the unit I noticed it had already been used. I then took the DVD player back explaining that the unit had already been used and that I wanted a refund. The store manager Josh ** flat out told me that he was not refunding my money. After raising all kind of hell about my refund this so called manager took off his tie and rolled up his sleeves as if he was going to physically put me out of the store. Needless to say that wasn't going to happen so I ended up calling the police. I did not get my refund but I am not finished with this yet. I would advise everyone to stay away from the Hixson, TN location of Electronics Express!!!
On Black Friday, I purchased a Hoverboard for my son for Christmas. After the many reports of danger, we returned it on 12/12/15. Was refused refund, that corporate not refunding them. Well, as we were gonna file fraud charges they changed their mind but since I paid cash $436.99 I could not be refunded cash. Instead, a check would be mailed 10-14 days. On 12/28 called to check status, was told they would email corporate and call me... Not!
On 01/06/16 still no check. Called store, same thing no answers. I proceeded to call corporate which had no record for refund. After extreme frustration and demanding my money by the end of the week, I finally got status on check. At this point I'm suppose to pick up check at the store on 01/07/16 (fingers crossed). Will never ever no matter what they sell will I give this business any revenue. Very poor management and customer service.
When I was shopping Walmart for a tv, I saw one and purchased it using PayPal to make the direct payment for the tv. 318.00 dollars was transferred from my account to Walmart. I received note that electronic express was canceling the order, payment refund in 10 days. They say they could not process the payment. Now I'm short 300 dollars for my Christmas tv present. When I got on their website, I see the tv I ordered still in stock. So what's up with that. Never again will I buy a tv online especially from this company. After reading the reviews, I also agree with the majority that this company sucks and stay away from them.
I bought a PS4, took it home, hooked it up following directions included with the game console. It took a few minutes before it would turn on but did. It worked for about 20 minutes and then suddenly shut off and would not turn back on. No lights, no nothing. I talked to someone on the phone the next day at Electronic Express and he said to bring it in and they would exchange it.
When I arrived they tried to get it to power on with no luck. The store manager came in and he said he couldn't help me. He said I would have to return it to Sony for repair. I do not recommend buying anything from Electronic Express since they will not even try to help you resolve an issue with a product you buy from them. The store manager was short and to the point that I was on my own. Also the employee who tried to get it to power up connected it to an electrical outlet without first connecting it to a tv. Which the instructions plainly say "not to do". Buyer beware of Electronic Express.
I bought a new Macbook Pro in August 2014. Started having problems August 2015. Took it back to the store in Cleveland TN. They had me call the warranty company myself. They were no help at all. The warranty company had me send my computer to them. Three weeks later received my computer back. Everything in my computer, including factory settings were deleted and could no even boot up computer. Call Mac support, they could not get computer to turn on. They suggested I take the computer to Mac authority in Chattanooga. The salesman at Mac worked for over an hour and could not get computer to turn on. He removed the back cover and said my logic board had been replaced with a not Mac produce. He said that my computer was a 2010 model that it was sold as a new unopened computer in 2014.
Called warranty company, they sent me another box to resend my computer back. Computer is trashed, they are going to replace in with a store credit from original store. Cannot get corporates to return my call to get a com number to get store credit. Four more weeks later still no computer. I would highly recommend that no one buy anything from Electronic Express, or use their extended warranty company. I run a small business and eight weeks without a computer has been very stressful and inconvenient to say the least.
I had received a check for a good bit of money, and wanted a really good stereo to put in my truck. I went to this store, I waited for almost a half hour, asked for help and they said they would be right with me. So 15 minutes later I left, and went to Best Buy, where I received excellent service, in and out in less than 20 minutes. I still have the truck with the same stereo after almost two years. Electronic Express sucks at customer service. The store at Rivergate.
I purchased a fridge from these people on 7/7/2015. It was completely wrapped in cardboard and Styrofoam. When we unwrapped it, it had two 5 inch gashes on the side. They said they would replace it but did I want to upgrade for a much better fridge for $100.00 more. I said yes because I wanted a white one. It had to be ordered. They do not care it would take 4 weeks to get here. They called Aug. 14, they would deliver the new fridge on the 18 of Aug. On the 18 I took everything out of the fridge. We had to prepare for the new one. They would be at my home between 8 and 12. About 9:30 they called and could not deliver it because they did not have it and did not know where it was.
Okay I waited two more days and called the store (the one on Gallatin Road in Madison, TN). They did not know where the fridge was, could not get any info from anyone higher up but they would call when it came, HA HA. They never call you back. I waited another week. It is now five weeks and called them. They still do not know where the fridge is. Another week goes by. I called them and ask the person who sold me the fridge if I could get a refund. He said maybe he would have to call the office. He called me back and said it had been approved. So off I go to the store and he wasn't there. The manager said no, I could get a refund because it was a special order. I said “it is a damaged fridge. I do not have the one you ordered and you do not even know where it is or when it will be here.” Do not buy from Electronic Express. They have terrible customer service, only about the money.
Electronic Express Company Information
- Company Name:
- Electronic Express