Sharper Image

Was refunded an odd amount so I emailed their customer service as it states on the 'processing my order' return email (no phone number on email, have to look up on their site). Did not hear back from them so I called them. They said the amounts totaled shipping to me (7.95) and return (7.95). I said but it says on your site, FREE RETURNS! So she refunded the return fee which should not have happened. I also thought when I ordered on 12/28/18 that it was free shipping as stated online! I will not order from them again.

They claim to offer free shipping, but this really not true. I was charged for shipping, and when I contacted customer service they replied back to me with an email that said nothing. Literally, a blank email was sent as a response 13 days after I emailed them.

Worked good for couple weeks, got about 10-12 hours, then they would work off & on a couple hrs then sometimes half hr. I quit trying with the disgusting tv wireless ears in about 2 months. I emailed Sharper Image about this problem, of course no response. I did get things yrs ago from them, it was the very best quality to be had. Now I guess they go for the cheap made stuff. Guess I will have to chalk this up as learning experience. Since the other customers didn’t get anywhere. I will never buy from them again!

I purchased a telescope from this company. It absolutely will not focus. Their customer service demands that I send them a video showing that the scope won't focus. That's impossible to do. But without that, they won't talk to me. So, I've just lost my entire purchase price with these jerks. Don't do business with them.

I bought this drone from a local Walmart in Dodgeville, WI. Upon first use, the drone flew and was nonresponsive to the controller within several feet. The drone flew off and did not disengage or shut down even after exiting the 250ft proximity zone as stated on the box. We could not keep up with the drone as it flew uncontrollably over the highway and hills. The search radius could be a mile or more. I called the company and right off the bat, the company started denying responsibility. The company rep said management had gone home and the company conducted a study and found in most cases of fly-offs it was user error. There were enough fly-offs that the company had to do a study? How can this be user error if the drone is advertised to disengage beyond 250ft? I also tried to return or exchange the product at Walmart, but the store manager refused since the product was not physically present and Sharper Image would not honor it.

On Nov 8 2017, I ordered a customized bobblehead as a Christmas gift based on a photograph I submitted. My credit card was charged $90.94. Then the manufacturer (in China) contacted me & said that to get it by Christmas I would have to pay another $25.00 - so I did that on Nov. 29. By Jan 10, 2018 with no delivery, I contact the manufacturer & was told delivery will be in "a few days". On Jan 30, I finally got the item. I was not happy with it as it did not look at all like the photograph. I asked the manufacturer for a return & refund. They offered to try fixing the bobblehead. I was tired of the whole matter so I sent it back to them & asked them to change just the hair color & I would accept it. By Apr 29, I sent an email asking about status. No reply. On May 20, another email to them. No reply.

Product was shipped in broken styrofoam with rubberband, no box and no directions. Product is shipped from China and customer service will accepts returns, but you have to pay shipping to China (which cost more than the product). Product is made of cheap metal and looks very cheap. Save your money - not worth $5.00.

I bought a smartwatch from Sharper Image day and it stop working the second day after I got it. Stay away from this company, I contact them, they wanted me to send them a video of the problem. Never heard anything like that before. A one star is too big for them. They suck.

I ordered an item, through Facebook, from Sharper Image on a Friday. The item was $147. I selected the $29 shipping option. Without my consent, the shipping was changed to $200 and before I could check it, the order went through. I called immediately to try and stop it but the customer service "team" had gone home for the day. (Funny/not funny that you can order all weekend but can't speak to a CS agent.) I then emailed them on that same Friday to give them a heads up. I did everything possible but the item still shipped with the $200 shipping charge. I called first thing Monday and told the agent what happened and he said that he would contact FedEx. He didn't. Item expected to arrive on Thursday. I will most likely be at work and won't be able to refuse the order. Now I will have to PAY to have it returned. I will never order from this company again.

Ordered this item to block out my sounds when I sleep, this doesn't work at all, very disappointed. Was more disappointed in the return. It says all over the website free shipping and free returns. This was not the case, beware of what it says on the website, called customer service and they said they were doing me a favor by returning this item as supposedly it is not returnable but yet it did not say this anywhere on my order when placed and it said free returns and now I was charged to ship to me (was supposed to be free) and now getting charged to return (was supposed to be free). I will not order from this company again!