Sharper Image

The Robo Rivals were fun while they lasted--8 weeks. I didn't save the box, Bed Bath & Beyond needs the box and receipt. Sharper Image will not deal with their products sold at retail stores. I don't think it's too much to ask that a toy last 6 months. Maybe I'm just an old fashioned grandmother with unrealistic expectations.

I bought an exercise bike that said it was recumbent, but after I put it together, it seemed like a regular bike and was definitely not a recumbent bike. When I asked to return it, they told me I had to pay for shipping it back and the cost was $186.00 and the bike cost $300.00. I ended up keeping it because the shipping was out of the question. Also, they tell you they are shipping it for free to you and you end up paying for shipping because they give you a Sharper Image gift card that I will never use in the amount of the shipping when they ship it to you, which was for only $56.00. Lesson learned for me...I will never buy another thing from this company.

I used to enjoy going to Sharper Image stores which is no longer the case. After the closing of all or some locations I was happy to find I could still order on line and did so this past Christmas. I found myself with a number of $25.00 gift cards (that were not optional) from Sharper Image that to this day I’m stuck with! Let me explain the “stuck with” part because I’m sure you're wondering why I would not want a GIFT CARD??

The drone would not lift off the ground. I returned it and Sharper Image has not given me a refund. They are not a trustworthy company! I will never buy from them again and I do not recommend them at all. I emailed them three times and they said they were sorry and would look into but they never resolved the issue or gave me my refund.

This pillow is ridiculous! It was $49.00 plus over $13.00 for shipping. I am returning it and with me paying return shipping the cost will be over $75.00 for this cheap gauze covered pillow! I will never ever order from Sharper Image again, this was my first and last time. Horrible. Beware of these exorbitant shipping fees. It is a shame they can do this to consumers.

The only thing that hasn't changed is the prices. The quality is absolute junk, worse than the ** garbage on Amazon. Just don't do it. And then when you try to return said junk, they rip you on return postage so you only get about a 50% refund. Disgusting business model, everyone should steer clear.

I asked that Merchandise be shipped to a different location, and it wasn’t ever shipped there! When FedEx reported it as “Delivered” and never delivered it. I called SI, and they suggested that I get in my car and drive 2 1/2 hours to search the neighborhood adjacent to the shipping address! (No, thank you!) Then they offered to ship out a replacement, and emailed me a shipping confirmation. Which upon reviewing it, was being shipped to some address that was God only knows where!! I called them and told them to cancel the order! (After have to spend 1 1/2 hours on the telephone both times, being transferred around, and placed on multiple holds).

Purchased above listed item for $74.14 on Dec. 4, 2022. I changed my mind and wanted to return the item for a full refund. Many companies offer a full refund for items that have not been opened... and will refund fully if returned in a short period. Sharper Image gave me a refund of $42.44... this is a rip-off, I should be entitled to a FULL refund... The company claims the shipping/handling policy subtracts from my refund. In addition, the magazine is a joke... Overpriced items, poorly made items and they keep trying to sell the same items over and over... just rearranging the items in their magazine. I would NOT recommend this

company to my worst enemy!!!

Used to be a good store. Now it's full of expensive, cheap, crappy stuff. I order something, and 10 minutes later decided to cancel. I was unable to cancel ( at most 15 min after my order) and they told me it was already processed and gearing for shipment. Almost a week later they sent it out. Weeks to issue refund and over a month for the whole ordeal... Customer service is horrible.

Sharper Image has a nice catalogue and website for you to get ideas about shopping for presents. If you like a product, do not buy it. Look elsewhere on the WWW and you will find the same for a LOT less (sometimes even 50%!). Furthermore, their discount, coupon and sales specials need a doctorate degree to figure out but can be summarized as total **! Recently, I tried to buy a product ON SALE, applied a suggested discount code on top but ended up with a price that was even higher than the original, non-discounted price... Go figure!