Sharper Image Reviews

I purchased Wood-Grain Tower Aromatherapy Humidifier on 3/31/2026 from Sharper Image - order #**. The cost was $280.04 which included a shipping cost of $16.99. The order arrived on 3/31/26. It appeared that the item could have been a returned item based on the packaging. Unsure of whether it was a return I proceeded to set up the item. After using it for approximately 2 weeks I noticed that it was malfunctioning and making a loud squeaking noise. I contacted Sharper Image on 4/22 to report the issue. I was advised that I would need to package it up and send it back before a replacement could be sent. It is a fairly sizable item and my health does not enable me to go find packaging and cart it to be returned.

I would have rated this company with a zero star but that's not an option. I placed an order at 7:45 a.m. and needed to cancel it because the person I bought it for already had one. I called immediately to cancel the order but they don't open until 9:09 a.m., so I called at 9:04 a.m. and was told it was too late to get a refund because the order had already processed. That's ridiculous. I started researching this company then and discovered they have a lot of negative reviews. This is not a company you want to make a purchase with.

I agree with several of the reviewers that I wish 0 stars was a possibility. I made an order via Sharper Image for Christmas 2025. Received all the gifts in a timely fashion (though paid an exorbitant shipping fee). One of the gifts was given to my son and nephew. My nephew took his out of the box and had no idea how it works (virtual monster shooting game). I helped him, but will admit, was super confusing and Janky and not at all what was expected. On top of that, the pieces easily came off and the goggles never fit on the head properly. My son tried it out and hated it.

I’ll start this off by saying I sweat A LOT! and it doesn’t take much for me to start sweating. I let this thing run for 20+ minutes before getting in, sat in it for 25 minutes, and didn’t have one bead of sweat! They claim it gets to 145 degrees, NO WAY! The pictures I attached, one right out of the box, a hole where it looks like it wasn’t stitched, the second pic I was trying to capture the steam escaping the pot because there is no latch to secure the lid, so as pressure builds it forces steam out of the lid. I didn’t expect much for the price, but this thing is TERRIBLE!!! Website has nothing but 5 star reviews, no way those are legit! I couldn’t find anywhere to write a review on the site… Weird.

Sharper Image has the worst customer service I've ever had the displeasure of encountering. I ordered a gift for my daughter on December 9 (2-day shipping, extra cost!) for Christmas 2025, but I never received my order, nor did I receive a tracking number. When I called to inquire about my order, I was told they would send it to me, hoping it would arrive before Christmas.

This company is a bait and switch. They lure you in with a gift card And any sale they have on an item even in the $200 range they will not let you use the $25 gift card. Then they lure you in with a shipping rebate that has to be used in a future purchase which once again can't use the $25 gift card at same time. The products are very nice however very pricey. That is why when I saw 20 percent off + shipping rebate I was excited. However not on same purchase.

A zero star rating isn’t available… too bad because that’s all they deserve. I bought 2 Ionic Quadra air filters. Total of plus $600… And that was on sale. I had the first set for about 6 months when one made a pop noise and just quit altogether. The 2nd would not stop making noises. I contacted Sharper Image and was sent 2 replacements. 5 months later another one just quit. I returned both of them and was assured I would get a refund to my original payment method. I didn’t, so I called them back. I was told I was getting a store credit, contrary to the first CS agent told me. I said that was not acceptable. I paid cash through PayPal and I wanted my money back. These items were defective, obviously.

What I LOVE about this is...how big of a lie the Sharper Image reviews are. In the catalog, it says this is a five star item. On Google, it shows 3.5 stars average at best. If you go to their website, it is all 5-star reviews, but if you read the reviews, many people are reporting having bad or unsatisfying experiences. And obviously, over here at Consumer Affairs, it's a completely different story. Obviously, there is no law governing completely fraudulent reviews... but I would highly encourage everyone to look elsewhere for any product sold by Sharper Image. They pretend they are the only or best thing and inevitably, it is cheap crap you can find somewhere else cheaper, where you might have a shot at decent customer service if you need a refund.

I bought a Sharper Image hair dryer curling iron on QVC. I used it fewer than 10 times and it stopped working. Sharper Image said I was out of luck. They have nobody who can troubleshoot or repair it. They said I had to deal with QVC who only has a 30 day return policy. So I am out $300 because I have no alternative for getting it repaired. I will never buy another Sharper Image product. Beware if you buy something the customer service is nonexistent.

DO NOT BUY FROM SharperImage.com!!!! They are scammers! I'm not sure if this has always been the case, but if you accidentally make the unfortunate mistake of purchasing something from them, you cannot cancel the order, and you will have to wait until you receive the package to return the item. And the shipping cost (which is horrendous) will not be refunded. So you end up paying for at least part of the order anyway... Probably about how much the actual item is to make, in fact. Horrible company and truly useless customer service.