Sharper Image

Sharper Image

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Overall Rating1.3 out of 5
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About Sharper Image

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Sharper Image Reviews

ConsumerAffairs has collected 479 reviews and 285 ratings.

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Reviewed July 28, 2023

I ordered spa hand warmers. They were $49. When I received them they were Conair brand and I could have bought online for $25. Sharper Image claims these as their products and then sends you another brand that you could have purchased for half the price.

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Reviewed April 6, 2023

This company rips off the customer via poor quality item(s) as well when return is able to be done, they take away from YOUR refund, the shipping and handling/s&h charge when ordered, the shipping and handling charge when you return item and they charge you a fee of some sort also! I lost a total of $37.18. I can see if they want to be sniveling ** to charge for the return s&h but all that they did take/took from me is **. This company needs an investigation done of the money they steal from customers in my opinion.

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    Reviewed March 9, 2023

    The Robo Rivals were fun while they lasted--8 weeks. I didn't save the box, Bed Bath & Beyond needs the box and receipt. Sharper Image will not deal with their products sold at retail stores. I don't think it's too much to ask that a toy last 6 months. Maybe I'm just an old fashioned grandmother with unrealistic expectations.

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    Reviewed Feb. 5, 2023

    I bought an exercise bike that said it was recumbent, but after I put it together, it seemed like a regular bike and was definitely not a recumbent bike. When I asked to return it, they told me I had to pay for shipping it back and the cost was $186.00 and the bike cost $300.00. I ended up keeping it because the shipping was out of the question. Also, they tell you they are shipping it for free to you and you end up paying for shipping because they give you a Sharper Image gift card that I will never use in the amount of the shipping when they ship it to you, which was for only $56.00. Lesson learned for me...I will never buy another thing from this company.

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    Reviewed Feb. 4, 2023

    I used to enjoy going to Sharper Image stores which is no longer the case. After the closing of all or some locations I was happy to find I could still order on line and did so this past Christmas. I found myself with a number of $25.00 gift cards (that were not optional) from Sharper Image that to this day I’m stuck with! Let me explain the “stuck with” part because I’m sure you're wondering why I would not want a GIFT CARD??

    The simple truth is it is NOT a gift card!” Rather there is an additional gift card fee tacked onto your order! This whole PROMOTION or whatever Sharper Image wants to call it begins with the promo SAVE20 marked down prices. Easy enough and you’d be a fool not to opt to get the mark down price by only having to click on the SAVE20. It’s stated that will automatically show on your receipt of order form. If this 20% saving is all you expect you’d be wrong because it included “free shipping”. Yippee right? Wrong.

    This is what you see on your order form. At the very end of your receipt of purchase (for review) is a gift card charge of $15. or $25.00. Yup! You're buying a gift card. At least that’s how I see it. (Mine was $25.00). I believe these are based on your purchase amount? Now, follow me. You're getting the SAVE20 discount applied, you're getting free shipping. (With the cheapest shipping charge on anything being $14.95. No matter how small or light). Here’s what your purchase order form reads:

    The original item price -
    The 20 discount ($) amount in red -
    The shipping charge of $14.95 -
    The credited ($14.95) shipping charge in red -
    The applicable tax -
    Your total amount of purchase -

    and lastly, Your Gift Card charge (in red).

    Confused yet??? Well, you're out of luck because there is no way to decline the gift card without paying for shipping AND EVEN WORSE NOT GETTING THE SAVE20 discount and paying full price!!! All these so called gift cards do is ensure Sharper Image that you're going to shop there again because you're stuck with a gift card that you paid for!! I still can’t get over that! And if you're thinking of just saving the “Gift Card” for future use you can NIX that idea too. They expire in 2 months!! Fed up with having to be a rocket scientist to make sure I’m not being taken for a fool!

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    Reviewed Jan. 29, 2023

    The drone would not lift off the ground. I returned it and Sharper Image has not given me a refund. They are not a trustworthy company! I will never buy from them again and I do not recommend them at all. I emailed them three times and they said they were sorry and would look into but they never resolved the issue or gave me my refund.

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    Reviewed Jan. 28, 2023

    This pillow is ridiculous! It was $49.00 plus over $13.00 for shipping. I am returning it and with me paying return shipping the cost will be over $75.00 for this cheap gauze covered pillow! I will never ever order from Sharper Image again, this was my first and last time. Horrible. Beware of these exorbitant shipping fees. It is a shame they can do this to consumers.

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    Reviewed Jan. 21, 2023

    The only thing that hasn't changed is the prices. The quality is absolute junk, worse than the ** garbage on Amazon. Just don't do it. And then when you try to return said junk, they rip you on return postage so you only get about a 50% refund. Disgusting business model, everyone should steer clear.

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    Reviewed Jan. 5, 2023

    I asked that Merchandise be shipped to a different location, and it wasn’t ever shipped there! When FedEx reported it as “Delivered” and never delivered it. I called SI, and they suggested that I get in my car and drive 2 1/2 hours to search the neighborhood adjacent to the shipping address! (No, thank you!) Then they offered to ship out a replacement, and emailed me a shipping confirmation. Which upon reviewing it, was being shipped to some address that was God only knows where!! I called them and told them to cancel the order! (After have to spend 1 1/2 hours on the telephone both times, being transferred around, and placed on multiple holds).

    A month later, reviewing my credit card bill, I could see that they has charged me $228 for the merchandise, and not credited me. So, I spent another 1 1/2 on the telephone to attempt to cancel the order and get my refund. Two days later, I received an email asking me to “kindly return the merchandise (in its original packaging) to receive my credit”. How stupid are these people?? I want to cancel the order because THEY NEVER DELIVERED IT!! Now they are claiming that their system doesn’t allow for refunds once merchandise leaves their facility! (It must be returned in order to receive a refund). They are completely scamming me!!

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    Reviewed Dec. 29, 2022

    Purchased above listed item for $74.14 on Dec. 4, 2022. I changed my mind and wanted to return the item for a full refund. Many companies offer a full refund for items that have not been opened... and will refund fully if returned in a short period. Sharper Image gave me a refund of $42.44... this is a rip-off, I should be entitled to a FULL refund... The company claims the shipping/handling policy subtracts from my refund. In addition, the magazine is a joke... Overpriced items, poorly made items and they keep trying to sell the same items over and over... just rearranging the items in their magazine. I would NOT recommend this

    company to my worst enemy!!!

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    Sharper Image author review by Jonathan Trout

    Sharper Image is an American retailer that sells home electronics, outdoor living, high-tech and personal care products. It has a line of over 10 massage chairs that feature different looks, massage settings and technology. Massage chairs from Sharper Image range in prices from $499 to $ 9,000.

    • Human Touch iJoy Active 2.0: At $499, this is the cheapest massage chair Sharper Image offers. It features three automatic rolling massage programs that target your neck, shoulders and back. The massage programs knead your back in small, circular motion, side-to-side motions and rolling motions. It lets you recline up to 45 degrees.

    • Human Touch Zero-Gravity 5.0: The Zero-Gravity 5.0 reclines into a full zero-gravity position to provide optimal comfort. It features manual and pre-programmed modes and Sharper Image’s 3D FlexGlide engine to simulate professional massage techniques. The remote control lets you control the foot, seat and heated back massage all at once or independently. This chair retails for $2,999.

    • Shiatsu Massage chair: This chair combines deep kneading massage with power lift technology to help you relax and assist you with getting in and out of the chair. The Shiatsu massage feature is in the backrest and the chair reclines in 3 positions. The Shiatsu massage chair costs $2,000.

    • Perfect Sense: The Perfect Sense massage chair has 61 air bags that massage your upper and lower arms, back, buttocks and legs. It features an automatic detection function that micro-adjusts to your body's curves. You can choose a manual, automatic or programmed massage function that features six different types of massage. This chair retails for $9,000.

    • Human Touch Novo XT: This chair is designed to help athletes and professionals recover from strenuous workouts and work days. The massage tracks in this chair cover up to 60 percent more of your back than other massage chairs. It has five high-intensity settings so you can customize the pressure. Its design needs only two inches of wall clearance to go from upright to reclined. The Novo XT costs $8,000.

    • Other products: Sharper Image sells a wide variety of other products like personal care, outdoor living, travel and auto, toys and games and more. Check their website for details and pricing information on all of their products.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Sharper Image Company Information

    Company Name:
    Sharper Image