Sharper Image Reviews

I bought an Air O Thermo Leg Massager for my husband for Christmas last year. After a year, it failed to charge. Sharper Image was not able to help and referred me to the company. After 3 phone calls to Customer Service (two were disconnected mid sentence), I ordered the part and paid for expedited shipping. I expected to get it in 5 days. There were no follow up emails regarding delivery timeframe. After 10 days, I called and was told that the item was out of stock and they didn't know when they would receive it. I sent an email to the Sales Department cancelling the order. Strangely, a week later after the order was cancelled, the package arrived. We refused it unopened and had the mail carrier return it to sender. They continue to bill me for an item I cancelled and returned. Stay away from Sharper Image. They deal with trashy, low end companies with products that don't work and poor customer service.

I purchased two of the "Auto Start Stop Portable Tire Inflators". When the batteries are fully inflated, you can add about 2 lbs to one tire before the battery needs to recharged. Recharging takes about 30 minutes, but that only allows you to add about 2 lbs to one more tire. The only way you can inflate 4 tires is to use the AC adapter that plugs into your car. Sharper Image did replace each battery once, but once the warranty has expired (1 year), you are out of luck.

I don't love the car seat heater but I'm stuck with it because of their insane return policy. By the time I paid the exorbitant shipping fees, I would have gotten like $4 back. That's ridiculous. I won't be back. I don't care how many 20% coupons they throw at me--you couldn't pay me to buy from them again.

I ordered a pitching machine for my grandson for Christmas, it took 8 days to arrive. It arrived dirty and used. All parts were just shoved into a box. When I contacted Shaper Image (several days of waiting for them to return my emails, answering calls, placed on hold for 15 mins at a time) they wouldn’t rush send me a new/unused one so I would have it for my 4 year old grandson's Christmas. They said they would need to receive the used one before shipping out a replacement. I had no doubt it would not arrive in time. When I insisted on a refund (I found the exact toy on Amazon 1/2 price and shipped free to me in 2 day) they wanted to charge me $22.95 for shipping and $35.00 for a return fee. So from a $101 toy they were refunding me $42. Do I need to mention I received a used dirty product? NEVER AGAIN will I use Sharper Image. Do yourself a favor and check Amazon first!!!

I will never, EVER purchase from this company again. Bought my husband the arthritis vibrating hand gloves, he used them twice and the left one stopped working. Kiss $139 goodbye! They won't return them because they're supposedly a 'personal item'. Buyer beware, their stuff is overpriced garbage and non refundable!!!

This is the worst company that I have ever had dealings with in my 76 years! I spent around $1500 at Sharper Image for Christmas presents for my family this year. I returned a one item unopened and requested a refund on my credit card. Just like other reviews here, I was given an e-gift card. This company operates like a bait and switch or like a shell game. You can’t figure out how much you actually pay for an item. These phony gift cards are a scam. I bought a photo printer which totally didn’t work. I was told to return it and that I wouldn’t be charged to return it. I then received an email that they were charging me $39.99 to return the printer and an additional $39.99 to return the paper and cartridges that I bought to use with it. How insane!!! $ 79.99 return charges for an item that would not work at all!! Can’t something be done about this company? They need to be put out of business now!

If I could give them a zero star I most certainly would. Bought the hip massager with heat as a Christmas present for my mother in law to help her with two upcoming hip replacements. It doesn’t even work!! Tried to do a return, but because it was opened it is nonreturnable. Even though it doesn’t work. Ridiculous‼️ I thought I was buying from a reputable company. $106 down the drain. I just heard from a friend of mine who ordered the same product and the same exact thing happened to her. I also received one of their foot massagers as a present this year and can’t even use it. The massager for the heal area squeezes so hard, it’s so painful no matter what size foot you have as I am a 7 and I had my husband try and he’s a 12 and he can’t use it. I highly recommend you don’t buy anything from them. Very furious about the whole situation. Worst products and return policy I have ever encountered.

Last Christmas (2023), I bought my mother an expensive infrared heating pad, According to the website: “FIR heat penetrates 3'' deep into muscles and bones. Ideal for arthritis, joint pain, and sports injuries.” My mom is in constant pain from numerous surgeries. She tried the heating pad - once - and it never came even close to being warm and she said it was like just like laying on a rag. She didn’t feel any relief. In fact, she didn’t feel anything at all. The website states, ”If you are not satisfied with your purchase within 60 days, you can return it for a replacement or a refund. Returned products must be in a new, unused condition…” That’s the catch. When I tried to return it because it clearly did not work, Sharper Image would not allow a return because it was “used”. How do you know if something works or not if you don’t use it? What a colossal waste of money.

I ordered Vibracool! For my achy foot! This thing is a joke!! They are crooks for charging 99 dollars for something that isn’t worth five bucks! Can’t even feel the vibrate! Waste of money!!! Worthless, laughable product! But I’m not laughing. I’m out 100 bucks.

I purchased an item with a discount offered. It was not applied. Called to cancel, but once it is in their system they said they could not cancel. Had to return at my expense despite buying the item and getting the discount and two other items. Bad customer service. Never again!