Sharper Image Reviews

Last Christmas (2023), I bought my mother an expensive infrared heating pad, According to the website: “FIR heat penetrates 3'' deep into muscles and bones. Ideal for arthritis, joint pain, and sports injuries.” My mom is in constant pain from numerous surgeries. She tried the heating pad - once - and it never came even close to being warm and she said it was like just like laying on a rag. She didn’t feel any relief. In fact, she didn’t feel anything at all. The website states, ”If you are not satisfied with your purchase within 60 days, you can return it for a replacement or a refund. Returned products must be in a new, unused condition…” That’s the catch. When I tried to return it because it clearly did not work, Sharper Image would not allow a return because it was “used”. How do you know if something works or not if you don’t use it? What a colossal waste of money.

I ordered Vibracool! For my achy foot! This thing is a joke!! They are crooks for charging 99 dollars for something that isn’t worth five bucks! Can’t even feel the vibrate! Waste of money!!! Worthless, laughable product! But I’m not laughing. I’m out 100 bucks.

I purchased an item with a discount offered. It was not applied. Called to cancel, but once it is in their system they said they could not cancel. Had to return at my expense despite buying the item and getting the discount and two other items. Bad customer service. Never again!

Purchased the pool vacuum where the demo shows it collecting leaves. It does not pick up one leaf. Company wants to charge $49 to return an item because they say it is not defective. How is it not defective if it does not operate as your demonstration shows?! Terrible customer service! Buyers beware!

If I could rate 0 stars I would. I had shopped online for something for my husband for Christmas, who liked gadgets, techy things, and anything different. I "thought" I had put a pair of battery operated heated slippers in the cart to later decide if that was my final decision. However, what actually happened is I had bought them. I totally forgot about it, never received them, and it wasn't until some months later when I was searching my account for something else that I saw a charge for almost $150 to Sharper Image.

Purchased an Ionic Comfort Quadra just over 2 yrs ago; went to remove the guts from housing and black handle broke 5/15/2024. Called Customer service, spoke with Logan who stated that the warranty for this expired 1/21/2024. His response was to send a replacement for same with 20% discount which is written on every catalog they send with free shipping. This is unacceptable as this item cost $379.99 2 years ago & Sharper Image is NOT standing behind their product. Sharper Image used to have a good reputation many years ago; currently they are POOR with equally POOR customer service. DO NOT purchase this product; it was a very expensive mistake.

I ordered the headphones for TV. They made a loud clicking noise whenever you turned the volume up or down. And after a week or so it would not even change the volume. Then I lost $20 because they don’t give you free returns so they subtracted $20 and only refunded me $80. Crooks and lousy products.

Purchased the Ultimate Fat Freezer in March. You are only to use it every 4 weeks. I followed the directions and the 2 times I've used it, I end up with a 3 inch circle that is red and inflamed. This product does not get cold enough to freeze and of course, it is not returnable because it is a personal product. (I've done Cool Sculpting so I know what to expect.)

I purchased a Sharper Image Quadra air cleaner, and after it came, it seemed to work well for 3 days, then stopped working. I sent it back and got another unit, and this has worked for 9 days after receipt, but developed the same issue, and also stopped working. The failure both times happened overnight, when the unit was turned off. The following day when I went to turn on the warranty replacement, it too had stopped working in the night when the unit was off.

I ordered a custom bobble head from Sharper Image on 11/12/23. They used an outside vendor allbobbleheads.com. Sharper Image sent me an envelope in the mail a few days later with a code for allbobbleheads.com. This code gave me a discount for allbobbleheads.com and they asked me to filled out some information and to send them two pictures of the person I wanted it to look like so they could create/cast it. I paid an expedited fee to have it arrive around Christmas or shortly after as it was going to be a present. They said it typically takes 6-8 weeks and they contacted me once or twice with questions about its progress. The first time they sent me a sample I didn't like it so they had to go back and make changes and then at the beginning of February I was finally able to give my approval to the final product. They should have sent it and they never did. My husband tried at least twice to get in touch with them during the month but never received and answer.