Sharper Image

I never received my shipment. They had Fed Ex deliver it to USPS mailroom with no signature to save cost. Never came to me and they WON'T reconcile this mistake. I keep emailing them and they throw the tracking number back at me. I re-explain that there is no tracking this package after it was dumped off at USPS. They refuse to reconcile this situation. Scandalous! Never again!

Shaper Image has no customer service. They will lose your package and still charge you!!! You will have to call several times over several weeks that will all be futile. There is no refund! Their so called customer service is only in South Africa and Panama with a huge time difference. You ask for a supervisor but they are sleeping when it is daytime in US. They are scammers!

If I could give this company .25 stars, that would be generous of me. I ordered a product from them before Thanksgiving and paid for express shipping so I would receive the product by Thanksgiving. It did not arrive. When I reached out to them to inquire and asked for express shipping refund, they stated they would send out another item and refund part of my shipping cost. Only part - WHAT? I did grumble about this and received a refund for the balance of the shipping cost. The 2nd item was received 8 days after the representative stated it was shipped (not expedited). I did receive the 1st item shipped 3 weeks later.

Purchased Bluetooth magnetic earbuds. Returned because they didn't work at all. Purchased again. Also defective. Spent hours and 4 calls to try to get my money refunded. Have to speak to customer service in South Africa. Hung up on me twice. Told me they refunded my money to my credit card twice, but never did. Had to have my credit card deal with them. Defective products and terrible customer service!

Do not order from this company. They use false advertising and send you a product you could buy anywhere else for 1/2 the cost. I ordered the “Photo Vault” from them and what I actually received was the “Picture Keeper”. Had I known this is what I was ordering, I certainly would not have ordered this product from them considering any other merchant sells it for 1/2 the cost of sharper image. On the picture in their catalog and on their website it displays a different product than what they are actually selling. When you try to contact customer service, you cannot get anyone on the line. They do not respond to emails. Customer service is essentially nonexistent. Don’t bother reviewing their products on their website.. They will not let any negative reviews appear. This is not a reputable company and buyer beware! If I could give zero stars I would.

I have ordered a few items as Christmas gifts for my husband. 2 of them did not work at all and came in a damaged box. I was willing to overlook the damaged box as long as items worked. They didn't & I attempted to return them. The company's stated policy is that they accept returns no questions asked if not used. They did not state that a right to return is void as soon as a customer opens the box. This is called Bait and Switch, which is still illegal. Their explanation was that because it was a personal item, once the box is opened, they don't accept returns. All they sell are personal items and they claim on the website that these items are refundable. Very dishonest and underhanded.

I made a purchase December 6, 2021 for a thermal printer I thought was for receipts but it was not what I wanted after seeing a more elaborate product description on Amazon for the same item. On December 8, 2021 I tried contacting Sharper Image on how to return the item and I was directed to their FAQ for Returns. One option was to reject the package. Which I intended to do but the mail system these days don’t ring bells, they just throw packages up on the porch. So when I saw the package I took it back to the post office and marked it “Return to Sender.” That was on December 11, 2021. It is now December 27, 2021 and I still have no return receipt status and no refund.

Ten days before Christmas, I ordered a product from Sharper Image for my 5 year old nephew. I paid extra for what the website explicitly called “Holiday Shipping.” Two days after placing the order, I received the tracking info that said the gift would arrive on 12/28 - three days AFTER the holiday. I immediately called customer service and explained the situation, and both the initial rep and the “supervisor” told me there was nothing they could do. I told them I paid for holiday shipping and asked what “Holiday Shipping” meant, and the supervisor said “that just means anytime in December.” I then asked him if that’s truly what he believed, just as a human and not a customer service lackey, and he finally agreed it was misleading. However, he continued to say there was nothing he could do.

I bought something through their catalog. I later didn't want it. Trying to get anyone to answer the phone for a return is impossible. On hold for 2 hours then hung up. All emails have been ignored. BEWARE buying anything from Sharper Image. They have become a shady company.

In the beginning of Spokane, WA heatwave purchased the evaporative cooler on a Friday and paid for overnight shipping for $249.50. Saturday came and no shipment! Checked online to learn purchase hadn't even been recorded. Checked the shipping schedule to learn they don't ship on weekends!? Had to borrow a loaner a/c from apartment maintenance thankfully as apartment was 95f for three days. Tried to cancel order several different ways but No Customer Service! I refused the shipment. They only returned a partial return of $177 leaving $67 owed. Called bank and disputed only to learn that Sharper Image only has to return a partial payment by law!? WTF? SO they know this and make money off of all shipping returns and there ain't nothing to do about it!