Sharper Image Reviews

I agree with several of the reviewers that I wish 0 stars was a possibility. I made an order via Sharper Image for Christmas 2025. Received all the gifts in a timely fashion (though paid an exorbitant shipping fee). One of the gifts was given to my son and nephew. My nephew took his out of the box and had no idea how it works (virtual monster shooting game). I helped him, but will admit, was super confusing and Janky and not at all what was expected. On top of that, the pieces easily came off and the goggles never fit on the head properly. My son tried it out and hated it.

I’ll start this off by saying I sweat A LOT! and it doesn’t take much for me to start sweating. I let this thing run for 20+ minutes before getting in, sat in it for 25 minutes, and didn’t have one bead of sweat! They claim it gets to 145 degrees, NO WAY! The pictures I attached, one right out of the box, a hole where it looks like it wasn’t stitched, the second pic I was trying to capture the steam escaping the pot because there is no latch to secure the lid, so as pressure builds it forces steam out of the lid. I didn’t expect much for the price, but this thing is TERRIBLE!!! Website has nothing but 5 star reviews, no way those are legit! I couldn’t find anywhere to write a review on the site… Weird.

Sharper Image has the worst customer service I've ever had the displeasure of encountering. I ordered a gift for my daughter on December 9 (2-day shipping, extra cost!) for Christmas 2025, but I never received my order, nor did I receive a tracking number. When I called to inquire about my order, I was told they would send it to me, hoping it would arrive before Christmas.

This company is a bait and switch. They lure you in with a gift card And any sale they have on an item even in the $200 range they will not let you use the $25 gift card. Then they lure you in with a shipping rebate that has to be used in a future purchase which once again can't use the $25 gift card at same time. The products are very nice however very pricey. That is why when I saw 20 percent off + shipping rebate I was excited. However not on same purchase.

A zero star rating isn’t available… too bad because that’s all they deserve. I bought 2 Ionic Quadra air filters. Total of plus $600… And that was on sale. I had the first set for about 6 months when one made a pop noise and just quit altogether. The 2nd would not stop making noises. I contacted Sharper Image and was sent 2 replacements. 5 months later another one just quit. I returned both of them and was assured I would get a refund to my original payment method. I didn’t, so I called them back. I was told I was getting a store credit, contrary to the first CS agent told me. I said that was not acceptable. I paid cash through PayPal and I wanted my money back. These items were defective, obviously.

What I LOVE about this is...how big of a lie the Sharper Image reviews are. In the catalog, it says this is a five star item. On Google, it shows 3.5 stars average at best. If you go to their website, it is all 5-star reviews, but if you read the reviews, many people are reporting having bad or unsatisfying experiences. And obviously, over here at Consumer Affairs, it's a completely different story. Obviously, there is no law governing completely fraudulent reviews... but I would highly encourage everyone to look elsewhere for any product sold by Sharper Image. They pretend they are the only or best thing and inevitably, it is cheap crap you can find somewhere else cheaper, where you might have a shot at decent customer service if you need a refund.

I bought a Sharper Image hair dryer curling iron on QVC. I used it fewer than 10 times and it stopped working. Sharper Image said I was out of luck. They have nobody who can troubleshoot or repair it. They said I had to deal with QVC who only has a 30 day return policy. So I am out $300 because I have no alternative for getting it repaired. I will never buy another Sharper Image product. Beware if you buy something the customer service is nonexistent.

DO NOT BUY FROM SharperImage.com!!!! They are scammers! I'm not sure if this has always been the case, but if you accidentally make the unfortunate mistake of purchasing something from them, you cannot cancel the order, and you will have to wait until you receive the package to return the item. And the shipping cost (which is horrendous) will not be refunded. So you end up paying for at least part of the order anyway... Probably about how much the actual item is to make, in fact. Horrible company and truly useless customer service.

I bought an Air O Thermo Leg Massager for my husband for Christmas last year. After a year, it failed to charge. Sharper Image was not able to help and referred me to the company. After 3 phone calls to Customer Service (two were disconnected mid sentence), I ordered the part and paid for expedited shipping. I expected to get it in 5 days. There were no follow up emails regarding delivery timeframe. After 10 days, I called and was told that the item was out of stock and they didn't know when they would receive it. I sent an email to the Sales Department cancelling the order. Strangely, a week later after the order was cancelled, the package arrived. We refused it unopened and had the mail carrier return it to sender. They continue to bill me for an item I cancelled and returned. Stay away from Sharper Image. They deal with trashy, low end companies with products that don't work and poor customer service.

I purchased two of the "Auto Start Stop Portable Tire Inflators". When the batteries are fully inflated, you can add about 2 lbs to one tire before the battery needs to recharged. Recharging takes about 30 minutes, but that only allows you to add about 2 lbs to one more tire. The only way you can inflate 4 tires is to use the AC adapter that plugs into your car. Sharper Image did replace each battery once, but once the warranty has expired (1 year), you are out of luck.