David's Bridal

Corinna or Karina @ Brea CA was very rude to us on 2.24.23. She was not happy when we asked questions because we wanted to make sure the gown will be ready before we leave for Texas to for the wedding. She said something like I should pay first before we could schedule an appointment for the alterations. I would not go to David's Bridal if we could not afford to pay. In fact, I was ready to pay but we just wanted to clarify they would have the gown ready as promised.

Sanabelle, the wonderful hostess at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal" of trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!!

On 2/2/23 my daughter who is the bride to be and her maid-of honor and myself had a scheduled appointment for bridesmaid dress shopping. For starters my daughter is a size 8 and her maid of honor is a 2-4. This was truly an unbelievably offensive and insulting experience for the bride. The “stylist”, who was rude, disheveled and interruptive greeted us and told us how to pick out dresses and what dressing room to go to. After we selected our own dresses, we went back to try them on. All 3 were tried on by the bridesmaid. This “stylist” came back to us and sat down in the chair and went on about how hungry she was and must be PMS’ing!!!! How disgusting and unprofessional!!! My daughter explained to her that she picked out a maid of honor dress but needed other dresses to be more conservative to allow for the fuller figured bridesmaids to be comfortable.

I ordered a bridesmaid's dress from David's Bridal and since I was a "new" customer, I received a 10% discount, and then I signed up for their emails, so I received another 10% discount. I think it saved me around $30-$35 total. I had to pay $15 for shipping. When I received the dress, it was too small. I talked with customer service and they said they could exchange it... EXCEPT... I would lose the 20% discount and I would have to pay $12.50 to ship it back and another $15 to ship the new dress out. On top of the $15 I originally paid. So... just to EXCHANGE the dress I would be spending an additional $60 (ish)! To EXCHANGE it!

My niece had her first appt to look at wedding dresses and they were late, no one helped her hunt for dresses, didn't ask what kind she was looking for, barely pointed us in the right direction. Finely showed us to a dressing room and acted like we were keeping her from something else. The manager went to do her paperwork and was no help. More people came in without an appt and got more help than we did. The whole experience was horrible and upset my niece...

I purchased a dress from David's Bridal via online. It arrived on October 28th. On October 29th I returned the dress in-person to the David's Bridal store in my area. The assistant at the store made the return and entered it in their system. I received an RMA number. Seven days later, looking at my online account, it stated they were still waiting to receive the returned dress. I called the national number and was told it was "being processed".

It’s ridiculous how many times you have to visit the store for returns. Their system was down for days they couldn’t find my order. Let’s my items at the store after 2 weeks finally they said they returned, asked for some receipt. They don’t have anything to assure me I will get money back. Call before going there to make sure system is working.

Placed an order online at David's Bridal for a pair of shoes for 19.99 size 10. They sent me a size 8. Qent through their website for the return just like I did when I ordered them. They sent me a return label for UPS. Package them up and had my daughter drop them off. Received an email stating they received my return. I would be getting a refund in 14 days. A wk later received another email stating my refund is 8.89. I called the David's Bridal customer service line where I was told the refund was correct because I did the return online and they were charging me 12.50 for the return label.

I bought my Dress in David's Bridal 45 West 25th Street, It was a beautiful dress. I had an appointment for 8/28/22 but since one of the other bridesmaid stated to change the date earlier so I would not get charged a Rush Fee. That was Not true. I was Charged Rush fee and the Alteration. Total $220. Crazy but I needed this dress so paid for the Alteration. I had an another appointment to go back to try on my dress once again Dress was still big on me and Another $50 was charged to me. Mind you a Dress I paid $122.44 already cost me around $392.44. Not fair. The dress was ready for Pickup the day before the Wedding and the Dress was still big on me. Took the dress and was very upset. Took it to another Seamstress to fit my dress. All that money and the service was not completely rendered. Very Disappointed. I will never again do business with David's Bridal.

I have been waiting for a refund for over a month. In the past two weeks, I have called and texted many customer service representatives and no one can figure out to get me my refund. All I get is passed on to the next person. I would not recommend them as far as online purchasing.