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Reviewed Nov. 26, 2023
My wedding dress experience wasn't the best since the lady who was in charge of me was not happy to take care of me. She told me fat between the line (I am size 6 and she brought me dresses size 12). My daughter and my 2 best friends went with me and regardless the not that nice lady, we made the most of it. I don't know if at the end my friend talked to the lady but she was a little nice at the end. We picked the dress but they only have the sample so we ordered and we were told to pick it up on 12/9/23. They called me on 11/22 that they already had the dress and if I wanted them to send it home and I thought sure..why not.
It arrived today and OMG.. I am sad/mad. The small box they picked was in bad shape.. and when I opened it.. that poor dress in a regular plastic hanger and a see thru plastic bag.. they didn't put it in those garment cover bags. My dress is all Wrinkled!! I called and they told me the steam is included but now I have to go back ... and also that they will take my suggestion for future shipments.. but what about me. I told her I am sad with my dress now. I have to hide it home since I live with my fiance.. hopefully he will not see it before the wedding. Very bad customer experience in my special day.
Reviewed Nov. 24, 2023
I recently went with my future daughter-in-law to purchase her dress at David's Bridal in Lubbock. The staff was kind. She absolutely fell in love with the dress. The dress was purchased on October 7. On that same day, the alterations were pinned and the cost for alterations paid. We left extremely happy as we were able to find a dress for the January wedding. Her pickup date was scheduled for Monday November 6th at 10am. On November 2nd, I called the store to explain that she was moving on November 4th because her new job was beginning on Monday November 6th so she would not be able to pick up at the scheduled time. The store said they could arrange for her to pick up on Saturday November 4th but there would be a rush fee for pickup since it was within three weeks.
First of all, it was exactly four weeks between purchase, paid alterations, and pickup. The dress should have already been ready for the appointment Monday morning. The fee of $40 in the grand scheme of a wedding is nothing. It is just inconsiderate when it was not asked to be rushed, just pickup up on Saturday afternoon vs Monday morning due to extenuating circumstances. And again, it was actually four weeks. The alterations were good and she absolutely loves her dress. I do realize there are rules for a reason but there should also be lead way when it was not really early and only needed because moving and job. Overall the experience was good and I have no complaints with the staff.
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Reviewed Oct. 5, 2023
I know it's cliché but if I could give this company -10 stars, I would. In short; I purchased a dress for a wedding, wedding was called off, no longer need the dress or anything else from them but they're refusing to take the dress back for a refund. Dress is unworn, unaltered, and the tags are still on it. It can 100% be put back on the rack for resale but instead they're forcing an exchange. Again, I don't need the dress or anything else this store sells so an exchange for what, I have no idea. I contacted the BBB and the company is still refusing to offer a refund. This company gives the absolute worst customer service in the retail industry, hands down. They care nothing about the customer and they care nothing about their horrible reviews all over the internet. It's no wonder they're going under. I'm telling every bride I know to steer clear of these thieves. Once they get their money they wash their hands of you.
Reviewed Sept. 23, 2023
On approx 11/8/22, with an anticipated budget of $300, I picked and purchased a wedding dress from David's Bridal for $600. They ordered me a size 10. We (myself, my daughter and two friends, repeatedly told them that I needed a smaller dress. The dress I tried on was a 12, I was currently wearing a size 8 (about 145 lbs at that time) and losing weight. I have MS and my steroid treatment from a relapse resulted in a weight gain of 40+ pounds, and we clearly explained that the weight would fall off and the employees and head seamstress insisted that I purchase a size 10 and if it needed to be exchanged when it was delivered (anticipated delivery was February 2023), I could do that.
The dress was delivered in December and I went and tried the dress on. I again asked that the dress be exchanged for a smaller size because the dress was then too big, bigger than it was when I purchased because I had lost another 10 lbs down to 135lbs. Staff and the head seamstress (or at least she was the seamstress that everyone needed), again insisted that I not exchange the dress because the dress could be altered down if need be. I told the staff and the seamstress then that the dress already needed to be altered down two sizes. The seamstress disagreed and said the dress was fine and could be taken in. The seamstress instructed me to call and schedule alterations two months prior to my date.
I came back in on 8/20/23 for an alterations appt and the very nice seamstress that was assigned to even initially said the dress was too big. Then went and got that same seamstress that told me not to exchange the dress, who assisted in making the alterations which were a lot. $390 worth. So now I went in with a budget of $300, bought a dress for $600 and have alterations totalling $390 which could have been avoided had they just ordered the dress in a smaller size as I asked for on at least two occasions. I was just there yesterday for another fitting and the dress, YET AGAIN, needs more alterations and I'm on the verge of moving my wedding date because of this.
I told the seamstress yesterday that the dress doesn't feel right (after she had to check the alterations slip twice) to make sure what was supposed to be done was actually done, and the straps feel like they're going to fall because the dress has been taken in so much. So, the dress has to be taken in even more!! I told her I would take it somewhere else to see if another seamstress could fix it because this is insanity. She just told me I wouldn't be charged for further alterations. Surprise surprise, I shouldn't have been charge $390 for alterations in the first place for a dress that should have been exchanged for a smaller dress the first two times I asked.
Conveniently for your company, by the time I came for alterations, the exchange period expired, which I brought up when I initially picked the dress up and the staff repeatedly assured me that the dress didn't need to be exchanged. I'm pretty sure this dress has been mutilated and I'll be surprised if I don't have to purchase a whole new dress which is infuriating. Super ** business practice for your company and I'd be an idiot to believe anything other than this being intentionally so that the company or its seamstresses can make a profit off of alterations. I plan to make a very big deal out of this with everyone I can and discouraging anyone I know from buying a dress from this company.
Reviewed Aug. 31, 2023
I still can’t believe it! From the time we entered the Wilmington, NC store until we left we were never greeted, acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique nearby and had an amazingly positive, happy experience and purchased a dress (as it should be). Not sure how David's Bridal is staying in business with this lack of customer service!
Reviewed July 5, 2023
My bridesmaid dress is unbearable. Ordered a size larger for more coverage. I was embarrassed just standing in alterations. I didn't even show my sister the photos as it was awful! I looked like I was trying to advertise my cleavage. I would NEVER wear this gown in public. The fact that I spent over $400 on my MOH dress that is going directly into the garbage explains why so many David's Bridal are closing. I had to run out and find a replacement dress for my sister's wedding. Now I'm out almost $600! I don't understand how they think this is acceptable. I am mortified and trust me when I say, I am not shy and this dress made me blush! Be careful with what you purchase. They just don't care!
Reviewed June 21, 2023
Overall experience was once you purchase the dress. You are no longer their first priority. David’s bridals return policy is subpar. They really do not care about their customers or their satisfaction.
Reviewed April 3, 2023
I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress.
I needed this dress altered and they told me it would be at least another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Joke's on me though in the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friend's wedding dress since they kept screwing that up too.
Reviewed March 7, 2023
Corinna or Karina @ Brea CA was very rude to us on 2.24.23. She was not happy when we asked questions because we wanted to make sure the gown will be ready before we leave for Texas to for the wedding. She said something like I should pay first before we could schedule an appointment for the alterations. I would not go to David's Bridal if we could not afford to pay. In fact, I was ready to pay but we just wanted to clarify they would have the gown ready as promised.
My husband who did not like the way she talked to me, asked me if I still wanted to buy the dress and do business with someone rude. I thought she would be apologetic after what he said but she was not. I told her she should be nice as she is in the service business, she said she is fine and comfortable with how she is with a face to match her sarcasm. When I told her my husband is a psychotherapist and could read her like a book, she just raised her eyebrows. I don't think people like her should be in the frontline. Looking for the right gown or dress to wear for a wedding is stressful enough, people do not need added stress from rude customer service representatives like her. Thank you for your time.
Reviewed March 1, 2023
Sanabelle, the wonderful hostess at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal" of trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!!
David's Bridal Company Information
- Company Name:
- Davids Bridal
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