David's Bridal Reviews

Was over a week late, called customer service. Couldn't speak to anyone, had to text.... Said it would be overnighted, was not... Next week took over 2 hours and still no response, next day they said they did not see anything about it being overnighted. Was more than happy to cancel my order but no action to keep me as a customer.

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a veil Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS??? This was a $200 veil, which is a lot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I’m not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.??

I went to David’s Bridal today, mother of the bride. Not one person would help me at all. There was only 2 of us in the store and my husband had to be the one who went and got dresses for me and help me! Not one person offered to assist tho there were 3 or 4 people working in the store. No mirrors in the dressing rooms so I couldn’t tell how to put the dress on!!! It was ridiculous!!! David’s of bridal of deptford New Jersey needs new employees.

Recently purchased and returned a gown. Measurements of my daughter were taken to ensure proper fit, but I was not informed that height measurements were not included, nor were length alterations discussed prior to purchase. Upon receiving the dress, it was way too long and then alterations were discussed-another-$300- NO THANKS! I was informed that all dresses are made super long and will only fit super tall women. The average woman is not super tall, so this is definitely a setup to get you to spend additional money!

Just awful. Brought in my bridal party to David’s Bridal in North Charleston, SC with an appointment. The consultant was distracted and running off repeatedly to help people who didn’t have an appointment. We fell in love with a dress only to find out later that it didn’t come in my color or any acceptable color. It is clearance online so it’s available in limited quantities, but a month later it is still on the regular rack in the store when there are only a few colors available in a few very large sizes.

I purchased my daughter’s wedding dress at the David’s bridal on Lenexa, KS on Feb 7, 2024. She just received it in mail Tuesday of this past week. We got the wrong color dress. It is cocoa on top and ivory. We had no idea the dress came in different colors considering the dress she tried on was ivory and nude and that’s what she fell in love with and what we thought we ordered. Not only that the consultant didn’t listen to budget she asked me to stay in which was $1,000 she brought a $1,699 dress which is one my daughter fell in love with.

I had my bridal appointment today. I was very disappointed and discouraged. Many of the dresses I liked I was told were not available to try on. The dresses I did try on were all the wrong size and the girl who was supposed to be helping me was well not much help. I was told some alterations could be made to the dresses but was never told how or what exactly could be done to help the fits and create what I want. I felt very unheard, very pushed aside and rushed at the same time. I ended up leaving upset and going to a local shop with much higher prices and being treated how I would have expected from your shop. I will not refer anyone to David's Bridal! Horrible customer service!

I ordered a Chiffon and lace empire waist gown on 17 April 2024, paid $124.57 for it. I received the email confirmation and I was supposed to receive the order on 24 April 2024. When I did not receive the order by 27 April, 2024, I called the 1-844-400-3222 number and got prompted to press 4 for online order status - the phone would ring several times and then click off. I tried this several times without any luck. I did not choose the text message option. I tried calling for order status again on 1 May 2024, dialing the same phone number and chose to get redirected to the text message option, where we text to 38201. I got a response immediately. The prompt wanted my full name, email address and order number. The text reply I got was "Your order will be shipped 24 April 2024".

This company is the worst! Their customer service is ridiculous! I tried to call several times 'cause I would like to speak to an actual person and it keeps telling me I have to send a Text message and then when I do that I wait hours or days before I hear back and Have no idea if it is a real person I am talking to. I tried the online chat and same thing. A real person told me I had to send a text to get my issue resolved! I do not want to text, I want a real person.

I purchased a veil from David’s Bridal before I received my dress. When my dress came 2 weeks later, I realized my veil would not match my dress. The veil is still new in the box with tags. David’s Bridal told me I have only 7 days to return this veil. They would not work with me at all. So now I have a brand new veil I cannot wear.