David's Bridal Reviews

I hate my dress. I hate how I look in it. When I did my appointment last week, I felt pressured to buy a dress out of all the options they made me try on. They pressured me to buy it too because they said it wouldn't get here before my wedding. It got here the next week. Now I'm suffering the consequences of wasting money on a dress I don't even feel confident in. They told me it would fit a certain way but when the order came in last week, it didn't fit like they said it would.

Their Customer service is ridiculous. No one knows what the other one is doing. People call for information about a PAID FOR DRESS and they can't find it. "It's shipped. Oh no it's not shipped. We can't find it, here it is." It's the worst experience ever. They suck!

We purchased a dress for 1,799.00 and was not told until after the fact that we could not return the dress for a refund. Lack of Disclosure: At the time of purchase, we were not informed that the sale was final or exchange-only. This policy was only discovered on the receipt after the transaction was completed. Attempted Cancellation: We contacted the store just two weeks after ordering to cancel. We were discouraged from doing so and persuaded to wait until the dress arrived. Had we been allowed to cancel then, the dress would not have even left the warehouse. Pristine Condition: The dress was picked up on March 5th and remains in absolute pristine, unworn, and unaltered condition with all tags attached. I am still waiting for someone from David's Bridals customer service to contact us back about this matter.

Make sure you are absolutely sure of any item you buy. They charge 14.99 restocking plus 14.99 for a return shipping label. This is ridiculously high. Even though I tried canceling the order before they even sent to me, they still processed it so I had no choice but to pay and send back.

Donna and Juana are absolutely amazing! From the moment I walked in, I felt welcomed and cared for. I love Donna — her attitude is incredible and she truly made the experience so special. Juana’s attention to detail was also amazing. They both handled everything (and me!) with so much care and professionalism. Their customer service was outstanding, and they made the entire experience feel easy, special, and stress-free. The best part? I was able to find my perfect wedding dress within my budget! I would highly recommend this location to any bride-to-be. Thank you, ladies, for making this such a beautiful experience! 💍✨

This place doesn’t even deserve a 1 rating. First off they kept messing up the dates to come in and try on the wedding dress and bridesmaid gown. My sister decided she didn’t want the wedding dress which I paid 3000 for. They said no refund. I was so upset! They said I could exchange. For what? I am turning them in to the Better Business Bureau. No one knows what they're doing in there and unfriendly staff and I’m stuck with the dress.

Last year, I went with my daughter-in-law and family for her to look for a dress at the Deptford store. Her mother and I was hesitant for her to go to your company for the two bankruptcy! Was not impressed with the sales girl for she so unenthusiastic in helping my daughter-in-law. Wrong job for her to be in! As she was trying on dresses for about an hour, we noticed the manager kept walking by with an agitated look. Not saying anything or even talking to the bride. You can tell that she wanted to get the sale going and get out for the next appointment! My daughter-in-law felt rushed and all of her family felt the same way. She decided to leave and found a dress at a bridal boutique that did an amazing job getting what she wanted with compassion from the sales staff! Now this year, at the same store, things have not changed!! My daughter came in to look for a dress.

We visited the Virginia Beach David’s Bridal twice-for selecting a wedding dress and later for a bridesmaid dress. During both visits, we were impressed with the knowledge, helpfulness and professionalism of the stylists who patiently helped us. A big thank you to both Riley and Adriana.

David's Bridal alterations department is the worst place for anyone getting married and need their dress altered. I suggest people go elsewhere. I experienced unprofessionalism and dishonesty. The hem of my brand-new dress was prepped for alteration. The top didn't need any work done. Upon my return to pick up my dress, I was given a different dress. The dress straps, bra, and armpit were black with dirt from bodies, missing beads, and ill-fitting. The store's owned dirty petticoat that people try on for sizing, she wanted to sell me for $90 after telling me that I didn't purchased one. I had my receipts. She insisted it was my dress. The dress was not mine.

Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.