David's Bridal Reviews

David's Bridal alterations department is the worst place for anyone getting married and need their dress altered. I suggest people go elsewhere. I experienced unprofessionalism and dishonesty. The hem of my brand-new dress was prepped for alteration. The top didn't need any work done. Upon my return to pick up my dress, I was given a different dress. The dress straps, bra, and armpit were black with dirt from bodies, missing beads, and ill-fitting. The store's owned dirty petticoat that people try on for sizing, she wanted to sell me for $90 after telling me that I didn't purchased one. I had my receipts. She insisted it was my dress. The dress was not mine.

Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.

Upon entering store 3 young Ladies there Never greeted me. Never asked me if they could Help me find a Dress. Sorry I came here. They need retraining. I was walking around store looking for dresses. Terrible. L.

My niece ordered a dress and they had on website. Realized price was wrong. Cancelled dress. She spoke to the team and said max they would offer her was 30 percent off when the dress was now at 2200 +tax. Ridiculous which they changed the next day. They are scammers. Please do not buy from them.. now as a matter of principle we have contacted a lawyer. Please don’t be fooled. So many small wedding dress shops go to them as they are a big company. They don’t care about everyday people.

In November 2024, I purchased a bridesmaids dress online in two sizes. Upon receiving the dresses, I kept one and initiated a return for the other. I followed all of the return guidelines and sent the item back within the time limits. There was no communication with me if they had ever received the item. I had to reach out about a month later with their team and they let me know that they had received the item. I never received a refund or any communication about my item. I reached out a few more times and have still never received the refund and it’s been close to 10 months now. If you return an item here plan on not receiving your money back.

Purchased a dress on 7/30 for my grandson's wedding in September 2025. Employee asked: if I wanted the one off the rack. No. I bought a new dress $90. She said she ordered it and will be ready at the end of August. Received call 4 days later. Dress ready. That was fast. Went to pick it up. No dust bag. She just hands to me. It looked like the one I tried on. I took it, thought about it and decided to call it was the dress off the rack. When I spoke to a manager she had every excuse in the book. I'll NEVER purchase from this company. Imagine they do this for a $4000 wedding dress.

I made an order from David’s bridal, I purchased 5 dresses size 12, what I received was 1 dress size 18 with a pairs of shoes size 10. I returned the order almost 1 month ago, and a have not seen the money but, this was my first time buying from them, I will definitely not buy again from them.

I NEVER write reviews but this is the worst place of business I've ever seen!!! Went to try dresses on and sales staff were lazy and incompetent. They didn’t have any of the dresses that we saw online and wanted to try on. Online order says takes 7 business days to receive and it took over a month. I ordered a size 8 online, which is what I always wear, and the dress was too small. I tried to get a size larger and was told it would take TWO MONTHS to come in!!! The wedding is in ONE month! Was told they don’t have that dress anywhere in any store! Booked an alteration appt for 7:00 to see how we could make the dress that’s too small work since obviously I’m stuck with it. Got a text confirmation saying 7:00. Then received an email confirming my appt for 5:00!

The customer service was great. The only reason I would recommend using David's Bridal is because they make you pay for alterations before the alterations are completed. Also, the amount of the alterations was more than my dress. I haven't ever been anywhere that this has been the case

Was over a week late, called customer service. Couldn't speak to anyone, had to text.... Said it would be overnighted, was not... Next week took over 2 hours and still no response, next day they said they did not see anything about it being overnighted. Was more than happy to cancel my order but no action to keep me as a customer.