David's Bridal Reviews

My wedding dress experience wasn't the best since the lady who was in charge of me was not happy to take care of me. She told me fat between the line (I am size 6 and she brought me dresses size 12). My daughter and my 2 best friends went with me and regardless the not that nice lady, we made the most of it. I don't know if at the end my friend talked to the lady but she was a little nice at the end. We picked the dress but they only have the sample so we ordered and we were told to pick it up on 12/9/23. They called me on 11/22 that they already had the dress and if I wanted them to send it home and I thought sure..why not.

I recently went with my future daughter-in-law to purchase her dress at David's Bridal in Lubbock. The staff was kind. She absolutely fell in love with the dress. The dress was purchased on October 7. On that same day, the alterations were pinned and the cost for alterations paid. We left extremely happy as we were able to find a dress for the January wedding. Her pickup date was scheduled for Monday November 6th at 10am. On November 2nd, I called the store to explain that she was moving on November 4th because her new job was beginning on Monday November 6th so she would not be able to pick up at the scheduled time. The store said they could arrange for her to pick up on Saturday November 4th but there would be a rush fee for pickup since it was within three weeks.

I know it's cliché but if I could give this company -10 stars, I would. In short; I purchased a dress for a wedding, wedding was called off, no longer need the dress or anything else from them but they're refusing to take the dress back for a refund. Dress is unworn, unaltered, and the tags are still on it. It can 100% be put back on the rack for resale but instead they're forcing an exchange. Again, I don't need the dress or anything else this store sells so an exchange for what, I have no idea. I contacted the BBB and the company is still refusing to offer a refund. This company gives the absolute worst customer service in the retail industry, hands down. They care nothing about the customer and they care nothing about their horrible reviews all over the internet. It's no wonder they're going under. I'm telling every bride I know to steer clear of these thieves. Once they get their money they wash their hands of you.

On approx 11/8/22, with an anticipated budget of $300, I picked and purchased a wedding dress from David's Bridal for $600. They ordered me a size 10. We (myself, my daughter and two friends, repeatedly told them that I needed a smaller dress. The dress I tried on was a 12, I was currently wearing a size 8 (about 145 lbs at that time) and losing weight. I have MS and my steroid treatment from a relapse resulted in a weight gain of 40+ pounds, and we clearly explained that the weight would fall off and the employees and head seamstress insisted that I purchase a size 10 and if it needed to be exchanged when it was delivered (anticipated delivery was February 2023), I could do that.

I still can’t believe it! From the time we entered the Wilmington, NC store until we left we were never greeted, acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique nearby and had an amazingly positive, happy experience and purchased a dress (as it should be). Not sure how David's Bridal is staying in business with this lack of customer service!

My bridesmaid dress is unbearable. Ordered a size larger for more coverage. I was embarrassed just standing in alterations. I didn't even show my sister the photos as it was awful! I looked like I was trying to advertise my cleavage. I would NEVER wear this gown in public. The fact that I spent over $400 on my MOH dress that is going directly into the garbage explains why so many David's Bridal are closing. I had to run out and find a replacement dress for my sister's wedding. Now I'm out almost $600! I don't understand how they think this is acceptable. I am mortified and trust me when I say, I am not shy and this dress made me blush! Be careful with what you purchase. They just don't care!

Overall experience was once you purchase the dress. You are no longer their first priority. David’s bridals return policy is subpar. They really do not care about their customers or their satisfaction.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress.

Corinna or Karina @ Brea CA was very rude to us on 2.24.23. She was not happy when we asked questions because we wanted to make sure the gown will be ready before we leave for Texas to for the wedding. She said something like I should pay first before we could schedule an appointment for the alterations. I would not go to David's Bridal if we could not afford to pay. In fact, I was ready to pay but we just wanted to clarify they would have the gown ready as promised.

Sanabelle, the wonderful hostess at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal" of trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!!