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Reviewed Aug. 19, 2023
Sears Craftsman tool guarantee. They don't replace the tool anymore, just points, which don't include shipping and tax. I still don't have the tool but the shipping charges have arrived. The process includes uploading pics, receipts, drivers license, longs chats (multiple times to get enough points for the tool). Delivery is promised in 2-4 weeks. DON'T DEAL WITH SEARS OR KMART UNLESS YOU LIKE HEADACHES AND EMPTY PROMISES.
Reviewed Aug. 28, 2022
Since I avoid Amazon like the plague that it is, I ordered a pillow via Kmart even though it cost me $42 more than I would have paid had I ordered it via Amazon. I was dismayed to find that it had been shipped via the Amazon fulfillment center. I tried to contact Kmart to discuss how we could solve my issue for a second pillow I'd like to order but it's impossible to get to speak with someone. The link for chatting about your product doesn't work.
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Reviewed Oct. 28, 2020
It took buying the 3.2 liter Air Fryer online three times before I actually received one. Finally arrived and you can't reseat the tray when the unit is hot, so you can't 'shake the fries' halfway through cooking... So disappointed, it's useless!
Reviewed Oct. 8, 2020
I ordered the air fryer that appeared available online. However, after waiting a week and a half for the order to arrive, I found out through investigating myself that the order was unable to be sent. Additionally, when I asked the staff why I did not get notified about the deletion of the order, they refused to offer an answer. Very frustrating. They must work on their communication - do not post products that are unavailable as 'available' online and take the customer's money, and inform the customer if their product was unable to be sent obviously.
Reviewed June 10, 2020
Ugh I hate that I even have to put 1 star because these guys don’t even deserve that. I purchased a Spider-Man action figure toy online for my son at the Bruckner Blvd store and let’s just say my child never got his toy. I was told the toy was sold out when it clearly was in stock during purchase and to top it off I NEVER RECEIVED MY REFUND, I spoke to multiple different people and even received a return email and still nothing. It’s been almost a year.??? This location is pure joke! You be better off driving to NJ or Queens to Walmart. Don’t ever go here.
Reviewed May 16, 2020
I ordered a waffle iron. They shipped quickly enough but I received something that didn't match what I ordered. I emailed to tell them to send me a return label and issue a pickup. I rec'd message that they'd handle in 2 days. It's been 2 days. No response. It's as if no one is there and anyone that is doesn't give a ** about anything. I guess I'll have to dispute credit card or wrap it up and 'refuse' it. RUN. Do not do business with these people.
Reviewed May 14, 2020
I ordered a 15ft x48in Intex Ultra frame pool set for 538.74 online last April 30 for my daughter as a gift and promise. I Received a confirmation email with instructions and the delivery date on May 11. Three days before the delivery date I should be getting a preparation email but I haven’t received anything. I called Kmart customer service to follow up on my order. The agent told me that my order was cancelled the same day I ordered it because they are out of stock and that I should get a cancellation email and refund in couple of days. But there is no email from kmart. A day before the delivery date I received a automated call confirming. Thinking maybe the agent made a mistake but his right. I feel bad for my daughter for telling her pool is coming on this date and bought pool equipment and stuff for nothing. I’m so disappointed.
Reviewed May 14, 2020
I requested refunds for items ordered on March 31 and April 6 2020 because they have not been delivered. I called Kmart various times, but they were not able to resolve the issue. I asked them to refund the money for the items that have not been delivered, but they are not giving me the refund. I have never encountered this refusal from any other entity. I will never shop at Kmart again.
Reviewed May 11, 2020
I recently decided to use Kmart's online ordering so I could get a couple of things for Mother's Day. I was a bit frustrated with their online catalog because numerous items were in the "shipping" filter but when you look at the item's page, it said, "Shipping Unavailable" so why even put it in that filter at all? I purchased a pair of slippers for myself, a pair of boots for myself, 2 pairs of slippers for my mother and a watch for her as well. The slippers sent out immediately (and I received them before Mother's Day weekend) but after completing the order and checking a few moments later, I noticed the watch delivery date was "June 17th 2020" which I wasn't okay with. This watch was a gift for Mother's Day, so I went ahead and put in a request to cancel the order.
The next day, not only had the seller not replied to my message but had charged my card for the watch and shipped it out. Kmart was slow investigating my case as well. Here it is May 11th, a day after Mother's Day and 2 days after I received the watch and I finally get a reply from the seller (who I'm guessing is from China) apologizing for the mistake and hoping that I would check to make sure I received the watch and hoped that I would like it. Well, after giving it to my mother, she pointed out that a diamond was missing inside the watch (and that's probably why the watch was on sale). Not surprised considering the watch was shipped through regular mail, in a plastic bag with no bubble wrap to protect it.
4 days after receiving all the other packages and I'm STILL waiting on the pair of boots that I ordered from them. All these orders were placed on the same day and yet the boots are still, "processing". As others here have stated; they're quick to take your money, quick to send out faulty merchandise but they're slow when it comes to their customer's concerns. Never thought I'd have an issue with Kmart, considering I've never ordered from them before. Once I get my boots from them (IF I get my boots from them) I will not be ordering from Kmart again.
Reviewed May 5, 2020
I am extremely dissatisfied with Kmart because on April 25th I placed an order for a pool which cost me 320.10 dollars and we received a phone call saying It was on It's way and not only did It not arrive, I called to see what happened and they said they cancelled my order without telling me, I had to call them, Not only could they not give me the right answer I had to call 6 times for them to give me the right answer, I'm never ordering from them again!
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