Consumer Complaints and Reviews
I purchased a ride on battery operated train for my son's birthday at Kmart.com. I knew I shouldn't have ordered from here because I have had many issues with past orders, but this was one of 2 stores selling this item. So next day I received the email showing it has shipped. Couple of days later I get a tiny box from Kmart. The shipping label is correct but inside is a Christmas decoration and not my son's gift. So I look at the packing list and it is someone else's order/receipt. I immediately call customer service and the rep wasn't even apologetic even after explaining my order is a gift. She could not explain where my item was and all I could do was be sent a return shipping label and be responsible for dropping it off at UPS. I was told that I can have a second train shipped but I needed to give them my credit card for a second charge.
Needless to say I refused. For my refund I have to wait for this other person's order to be returned and received to them and then I have to wait 5-7 days. I am now out almost $100 for the time being and my son will have a late birthday gift. Not to mention this other person will also not receive their order, which I received and had to return. And of course when I tried to give the rep the other person's order number so that they know this order was sent to the wrong address I was told that it wasn't necessary and really no reason to care about it.
I received a shirt that was missing a button, the type of shirt it is cannot be worn without looking goofy with a missing button. I called them and spoke with them on the phone and they would not correctly resolve the issue. They would not send me a non damaged item and when I asked if they could at least pick up the item for a return since I have no way to return it, they wanted to charge me $7 to return a shirt! In the past I have ordered from here all the time, but this experience has turned me so off. How could they send me a damaged item and not resolve the issue?!? STAY AWAY! I am NEVER shopping at Kmart/Sears again! They don't deserve the service!
I made an online order which contained big and small items so I opted for the 5 minute in vehicle service. I received an email stating my order was ready for pick up. I arrive at the store and they said the order is in, but no items were listed. I showed them my email itemized receipt. They wrote down the items and had a staff member look for my order in their "pick up" compartments. She barely looked through the items and went about her business again without communicating to anyone that she stopped looking for the items.
I spoke with another rep that I thought came to help me, but he just happened to be another employee aimlessly wandering around. He said he would help and I never saw him again. I pulled aside four other staff members at different times asking for help and nothing happened. They all pretended to work, but hid away somewhere without telling anyone that I was still there waiting for my order.
Half an hour in I got fed up and called the online customer service line to get my items shipped. The first rep tried to call the store, but no one was picking up the phone as I physically stood there and watched them ignore the ringing phone. I requested to speak to a manager from the online service and that case manager was no help either. She kept stating everything looked clear on her end. Sure it's clear for her, but it was also clear to me as I physically stood in the store with no help. She stated she needed to talk to anyone in the store to help resolve my issue, but I was told to stand in line again when I requested the customer service rep to speak with their fellow customer service rep on the phone. In store and online services failed me.
I had to pull the manager, Chantele, aside multiple times to remind her that the staff she delegated to had not brought up one single item. She eventually pulled the items herself and retrieved my information stating she would credit me through my rewards program for the inconvenience. She took down my order number, phone number, and name on a piece of paper, but stated she didn't need my reward membership. Clearly she was just using this excuse to clear my order because I have not seen any credit to my account. This is the Hayward, CA store. But I would avoid KMART in general along with their affiliate, SEARS, because not only did they fail in store, they failed online, and on the phone.
I order online Wrist Blood Pressure Meter on Nov 10. I was able to use $15.00 in reward points, so my purchase price was only $8.58. Pretty minimal compared to what I was buying. That was until I received notification that my order will be ready to pick up by Nov 21 at Sears Store close to my home. I was at Sears on the expecting delivery date but my surprise was that they do not have any item for me, also I was told that my order does not exist. I contacted customer service to be told that my order was delivered by UPS since Nov 15 at Sears Store. I went back to Sears with the print information from Kmart where state that the delivery was received by one of the employee, but I get the same response that they do not have any delivery.
I contacted customer services again. I requested refund of my money. I was told that in 3 to 5 days they will be refund my money. After waiting for 6 days I call back and ask for a supervisor. He send an email with my $15 dollars on rewards, I still waiting to get my refund on my credit card that I used to pay $8.58. I do not recommended to buy any thing on Kmart online. Is not a reliable and trustful store.
I purchased 3 items online (newsboy hat and two pair of boots) for a bargain price of $18.77. I was able to use $15.00 is reward points, so my purchase price was pretty minimal compared to what I was buying. That was until I received notification that the hat was out of stock. However, when I received notification that my boots were ready to pick-up the price I was paying was the same amount-$18.77. What happened to the hat charge that should of been taken off? I contacted customer service to be told the hat was out of stock and my debit card had been charged the full amount.
Okay, I already know this since I received more than one email giving me the breakdown. When I asked why I was being charged the same amount, all I was told is that was the amount of my order. No, that was the amount with the hat and that item was not in stock. I guess they don't allow their representatives to think outside the box and actually give customer service, so that was a lost cause. I'm in the process of cancelling my order, and I told Kmart they were stealing money out of my account because the amount they took was for all the items I purchased.
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Purchased a set of glasses at local K-Mart store. Shortly thereafter my wife had to be admitted to the hospital and I had no time to check the glasses. Upon her release, I looked at the glasses and discovered they were defective (sharp edges and malformed shapes). Brought the glasses back to K-Mart the next day and was told I was one day too late to return them. Explained the situation and they would do nothing. Called K-Mart corporate "customer solution department" and they also told me tough luck. Will never, ever shop at a K-Mart store again They treat their customers like trash.
Previously when I bought clothing online fulfilled by Sears, I could return to the Kmart store in a nearing town. Mind you. I went twice to try and return 2 items and could not even with the order number. I like some of the clothing but to make 2 trips 30 miles or so away and to be told no return except in a Sears store (even further) I will not be ordering Sears online and probably will not patronize that store anymore. Highly disappointed in Kmart/Sears.
I've purchased several items from bedding to clothing and rugs at Kmart. Every item has an awful perfume smell that is sickening and hard to wash out. Most people don't know that perfumes whether it be in detergent or lotion or whatever, is made from toxic chemicals. Some people react to these toxins more heavily than others and I happen to be one of those people. I won't shop where toxins are in every department and in every item.
Unfortunately, the website did charge me, but not only it charged me it twice charged my account. I did not receive any products from this online transaction. I did not receive a confirmation email or a order number. The only proof I have is my bank statement.
I have been calling the customer service number and they are unable to locate this charges using my debit card number. According to customer service, there are no records and they did not see any proof the funds. I disputed the charges through my bank and they are unable to get a hold of anyone at Kmart. No one at Kmart knows how to assist me. Each person I spoke to they keep referring me to someone else. Horrible customer service.
I purchased a gold bracelet. It broke after 30 days. I called the warranty company. Every rep have me a different response when handling the claim for example: cancellation of the plan, a gift card, a refund. When I asked to do any of the aforementioned I was refused. I called my credit card company. I am disputing the charge. I will take the item back. I live over an hour from a store. I purchased a bracelet before from Kmart. It broke and I lost it. Junk and zero customer service.
$220 for shipping and won't be arriving for 2 weeks after. They promised ship date. I called customer service and an indian skank in india refused to let me speak with her manager and then hung up on me. I will never buy another ** thing from Kmart.com.
The Kmart store in Stevensville, MD is the worst store I've ever been forced to purchase from. Without going into a 5000 word diatribe I will summarize it as such; filthy, smells, they never have what you need, plants are half dead, staff seem miserable and despite the lines being short it still takes FOREVER to check. It's beyond words.
I ordered an art set, my order was canceled because they didn't have it available. Their website was showing it available so I called customer services and I was told it was a computer error but the set was available. I submitted a new other and two days later I got a new E-mail stating the order was canceled because the set was unavailable. I called customer services again, I was told the same thing. The customer service agent asked me if I wanted to place the order but I will have to pay $8 more than what it was. I decided not to order from Kmart anymore.
I purchased a combo pack of hp ink cartridges roughly 3 weeks ago. A few days ago I replaced the old cartridges with the new cartridges I purchased at Kmart. My printer kept reading error and wouldn't let me print. Yesterday I took the cartridges back to Kmart to exchange them for a new set. I talked to a lady in customer service. She says to go get another box and we can exchange them. I bring back a new box. She says "do you have your receipt?" Didn't keep my receipt and I paid cash! She then tells me she cannot exchange the ink because I have no receipt and I didn't use my debt card. Ink cartridges aren't cheap! Talked to the manager. She said the same thing. I was so pissed off!!! I now have ink cartridges that are no good to me and out $40. This store was so uncaring and never apologized. DON'T SHOP AT KMART!!!
I purchased a pair of boots for boot camp type training. I brought them to my supervisor for approval. I was told they weren't what they wanted. I went to return them on day 32 and was refused. I contacted Kmart customer service and they were no help. They just kept reciting the 30 day policy from a book. We can't override it. I asked for a supervisor. He couldn't help either. I asked for his supervisor. She doesn't speak to customers. I have to travel over an hour and fifteen minutes from work to get here. I am livid. Nobody wants to override the 30 day policy for being 2 days over. Now I'm stuck with a pair of $45 boots I'll never wear. This is horrible customer service. I get having a policy in place, but to not be willing to override it for a loyal customer for going 2 days over? I will never shop Kmart or Sears again. Walmart treats their customers better!
The boots still have the tags on them, I have the receipt and the original box. No damage to anything. I think it's ridiculous that a store won't help out their customers. And they won't give me a phone number to anyone higher up than their customer service reps. I will be writing bad reviews EVERYWHERE on this chain. There is no good reason to refuse to take back a return other than citing store policy. Policies can be overridden and should be to keep a loyal customer happy. I have the option to go to a Walmart much closer to home but choose to go to Kmart due to all the crazies in Walmart. Not anymore. I'll go to Walmart with a box of popcorn, do my shopping and watch the show. Free entertainment. What more could I ask for? Goodbye Kmart. I'll be shredding my rewards card when I get home. You can keep your 21,319 points.
I used to shop a lot at Kmart. I spent a lot of money there through the years. I ordered train pajamas for my toddler train enthusiast last new years. I went to Kmart to pick it up and when I arrived home realized they had given me someone else's order! I drove back to the store. I have young kids so this is not an easy feat for me. The cashier was completely unapologetic, began blaming me for not checking in the store. A simple apology would have gone a long way. He progressed into the rudest behavior I have ever encountered in retail - and I used to be a retail manager. I let him know his behavior was unacceptable and I would be complaining about him to corporate. Another worker nearby began huffing about me and how she was going to beat me etc... The manager came but he was a trembling little man who seemed terrified of these thuggish employees. In no way was he qualified to be their manager.
I contacted Kmart corporate and they never apologized. They never rectified the situation or took disciplinary action against their employee. So I concluded that they obviously do not value my business, took the hint and have not shopped there in the last year and a half. It is not secret why they are going out of business. They are horrible, hire lazy incompetent, rude employees and don't value their customers.
I have purchased 17 pairs of Basic Edition's women's ankle denim jeans made in Bangladesh from several Kmarts. They had a bad odor to them so I washed them before I wore them. When I wore them, my body broke out in a bad rash. The odor got worse after I washed them. I washed them a total of 26 times and hung them on the clothesline. I used Tide, OxyClean, vinegar, and Arm and Hammer baking soda. None of the products could get rid of the odor. I kept 1 pair and took the rest back to the store.
Three weeks later as my friend drove me in her car, both she and I experienced burning eyes, nose, and throat. Even the sales clerk at one of the Kmarts had the same symptoms when I returned the jeans to her. I observed the jeans I returned were back on the shelf to be sold to other customers. I could tell they were because I had restapled the tag on with 2 staples. I kept 1 pair, my friend had them tested and it came out positive for formaldehyde. When I had the jeans in a pile in my house, the odor burned my throat. I took them out to the garage to store them and my throat no longer burned. I hope to God you could stop these pants from being sold. How dare these jeans be sold to poor innocent people to endanger their health.
Whynotleaseit is a horrible scam, a predatory lender. Don't use. It's not a lease to own, and some items you cannot return so you lease an item for 18 months after which you must buy the furniture/item at an inflated price or continue for the rest of your days to lease. After the first 5 months you can do a buyout but again it's an inflated price. Don't get caught up with this company. You end up paying $2,700 for an item only worth $700! KMART employees do not explain the lease, they probably don't even understand it. Predators, shame on you KMART for allowing WHYnotleaseit to take advantage of your customers! Especially my clients on fixed income. Sad!
I ordered a fry pan the end of July, it was shipped to the store here in Ocala. I went to pick it up and could find no one to wait on me. After a half hour of running from one side of the store I left and complained to Kmart. They were very nice and shipped another one to my house and sent me another bill for the fry pan. I called them and explained to them and they said credit memo ** had been issued and my credit card would be credited. 45 days have passed. Can find no one to speak with this at Kmart.
I will now have to take my time and my money to call Capital One and file a complaint. My phone is expensive but no one will return my call. Don't shop at Kmart as they don't have enough people working to even keep all the doors open. Garden Center doors were locked from the outside, don't know if they can be opened from the inside and if not, that would be a violation. Seems they have no problem charging my account twice but a big problem giving me my credit.
Updated on 10/10/2016: "Dear Dixie, Thank you for contacting Kmart.com. In regard to Order **, we have received your request for cancellation. As per our records, item has been picked up from the store on 08/28/16. If there is any dispute, I request you to kindly contact the store. If you have any comments or questions, please chat with us now for assistance."
This is the stupid answer I received on this complaint. They lie. And this is after a supervisor said he would have them call me as I told them no way was I going down and argue with fools, and if it's gone, somebody stole it and it was not me. I have the copy of the transcript saying he will contact me. Thank God for my great credit card company.
I've been dealing with this nightmare for weeks. Everything from the website cart to the real issue of my refund. I will skip most details and just tell you that I did place an order. I only got part of that order. Here comes the confusing part. They also sent me someone else's order. So in order to receive my refund I must send back the other person's shirt. (SO I HAVE SOME RANDOM LADY'S SHIRT AND SHE APPARENTLY HAS MINE. KMART SHIPPING MIXED THEM UP.) Okay, no big deal but not my mistake.
When you call, the only thing they care about is fixing their mistake. No refund for you. Just get that $5.99 shirt back to Kmart. Get this, at my expense. My drive time. My printer. My ink. My paper. Oh yes you guess it, my postage. If I don't, no refund for the shirt that I ordered that I never received. Yeah... no. This concept is mind blowing to Kmart. That I had no intentions of sending it back without a prepaid label. I did finally get one after 2 days of phone calls and 2 45 of my life I'll never get back. But I still have to get it to UPS somehow. I live 1 hour from any city. Again, receiving someone else's shirt I did not order is not my problem. This is not customer service this is Kmart taking care of Kmart. I was told that they would give me $7.00 of credit on my Sears thank you card for a UPS pick up. I had to laugh at the rep, never will I use Sears or Kmart again. This is just the icing on the cake, there was so much more.
Items changing price after checkout, items dropping after being put into your cart, unidentified shipping charges after you meet the free amount. It goes on. And just to add salt to the wound, the instructions were very clear to return shipping with the kind of packing I could use even down to the line and width of tape I could use. Kinda picky when I'm doing them the favor. You're welcome. And BTW, still haven't seen my refund. Just shop elsewhere. I completely understand why Kmart is going out of business.
Ordered 2 boys jackets BOGO online. Order was processed & credit card charged. After order was shipped I received an email with a tracking number and receipt for 1 jacket & statement that 2nd jacket was canceled. Reason for cancellation was item "out of stock". Did not get an offer or opportunity to either cancel entire order or substitute another jacket before shipment, and Kmart sent half the order, "sorry too late to cancel, already shipped." Spent 2 hours on phone with Kmart customer service. No help and no satisfaction.
Went online while with Kmart customer service and same jacket that was canceled was still being offered in all sizes and was able to place item in cart for delivery as though I were ordering. Again was told that it was not available but had not yet been updated that it was out of stock. Now I will be returning 1 jacket as they would not send a comparable item for substitution of canceled jacket. Kmart reps told me to return the shipped jacket and order two more if I wanted as BOGO was still on promotion. Wow, No Kmart for me ever again.
I could not have had a worse shopping experience. I was ecstatic to pick up what I thought would be 2 darling chairs for my kids only to have the most detestable experience in the Herald Square store in NY on Wednesday, August 17th. Not only did I wait beyond the 5 min guarantee for my pick up (actually twice the time) I was handed a flimsy bag that was awkwardly stuffed with my order. When I asked to inspect the bag the associate cowardly walked away. Upon removing the items from the bag to my surprise it appeared as if the merchandise was dragged across the floor and covered in some type of animal feces. I was floored! These items belonged in a dumpster not posted online for a bargain shopper like me to waste time adding to cart and hiking to pick it up in person since delivery was unavailable.
When I waited what felt like another 10 min for the associate to verify additional inventory I asked to return fearing the worst and already furious with the passive attitude of the associates only to be told that I would have to go to another register to process a return. I left the items with the associates at the register, I refused to waste any more of my time over this ridiculous situation. For someone to offer a clearly filthy KIDS item to anyone is beyond me, and furthermore to not even offer an apology or suggest a solution doesn't deserve to represent your company.
I bought two pairs of Everlast Tennis shoes. One black pair and one white pair. Just 3 months later both pair tore on the sides. I bought a 1/2 size bigger than normal so I know it wasn't that they were to small or narrow. Kmart won't exchange this faulty merchandise because it has gone past the one month mark. My question is should I have taken them back one month after purchase just in case they fell apart, because obviously I wouldn't have known that was going to happen.
I bought a Bissell carpet cleaner on layaway from Kmart. I didn't open the box right away because it was in the winter when I picked it up, and didn't need to use it. When I finally opened it, I discovered the machine had been used. The brushes had carpet remnants and pet hairs, the cleaning fluids were opened and used, and parts were missing. Neither Bissell nor Kmart will replace it with a new machine. Kmart said it's after their one-month period to return something (not really returning something, just want a new one that I should have expected to get), and Bissell originally said they could help but then decided I needed to resolve it with Kmart. It's been back and forth like this for a month now. Can someone help me here?
I purchased items for Father's Day on June. I was not able to return to the store to exchange items that did not fit until July. Had my receipt and tags still on. Same item still on shelf at same price yet I was denied an even exchange for size because I was told my receipt expired after 30 days. It was 5 days later. I WILL NEVER SHOP THERE AGAIN!!! I asked what if I came without a receipt? Same! No store credit. No even exchange. Outrageous!!! Last year I had bad experience with Sears. Now Kmart. Seems the yahoos making the policies for the dually owned companies are idiots!!! I'm done with both!!
On May 19, 2016 I bought several items at the Kmart store in Honesdale PA which is over a hour from my home in NYS. I had a blouse previously (Jaclyn Smith) that fit perfectly - a large. When I returned home with the new one, it was the same size but was too small. I was not able to return there until July 3 or July 5. I was told they would not give me a refund or allow an exchange because it was over 30 days. I have done a lot of shopping at this store and like the Jaclyn Smith design and colors. This item was not on sale and I would have probably bought a few more items that day if I was able to exchange it. It's not my fault that the item was mismarked for size. I will no longer shop at Kmart. It was one reason that I did shop in Honesdale PA and now other stores will also lose my business because of this policy. This store was always clean, staff was efficient and friendly.
I had a layaway at a Kmart in Ohio that closed down. The staff said my refund would be mailed to me. That was in May, it is now mid-July. When I call customer service, I am told that Sears Holding handles that. When I call them, I am told there is nothing they can do and that it has been sent to the District Manager in May. This is $200, not a lot to some, but still my money. I have 7 grandchildren and both me and my daughters have done a lot of business at Kmart/Sears and that is going to change. The customer service is very poor and I am still out $200.
I purchased a 4-pack of life vest on June 15, 2016. Later in the month while cleaning out my garage I discovered that I already had life vest and didn't need the ones I purchased at Kmart. I took them back to Kmart on July 17, 2016 and was told that they had a 30 day return policy (I was there 2 days too late). Even though I had the receipt and the package of vest was unopened and unused they refused to refund my money or to even give me a store credit for the purchase. There was simply no discussing it with anyone. I was told the computer/register would not even acknowledge the sale since it had been over 30 days since the purchase.
For someone like me that lives over 25 miles from the nearest big town, it is unreasonable to think that 30 days is enough time. Their return policy is ridiculous. No wonder when I drive by any Kmart (and that's what I'll be doing from now on) there are very few cars in the parking lot. Even though this was a small purchase of under $35.00, I will never again step foot into Kmart. Goodbye KMart. We will soon see you closing your doors for good.
For a long time I shopped at KMart and enjoyed doing that, but after about 10 visits, they decided to play games with me and DECLINE my valid Visa Debit Card and they knew I had adequate funds in the bank as I showed them my most current bank receipts plus my current month's bank statement. I'm a very honest person and would NEVER cheat anyone and I ONLY use my debit card when I have sufficient funds to cover all of my store purchases of course. This was very embarrassing for me on all my visits when I attempted to purchase things from that store. I refused to go to my bank and get cash just to pay them. I don't like to write checks for a number of reasons. I don't have any credit cards either so that was not an option.
I had shopped at my local KMart at least 20 times and then they started to REFUSE my valid debit card and I tried to tell them I have sufficient funds in my checking account to cover all of my purchases. I even suggested calling my local bank to let them KNOW I had money in my account. They didn't want to hear any of this and they were very rude, snotty and hostile about dealing with me. I will NEVER shop at KMart for this reason no matter what. I learned my lesson.
I purchased 5 pair of capris on 29 May 16. I didn't try them on at the store and when I got home, I found out they didn't fit properly. Yesterday was the first opportunity I had to get back to the store. I shocked when they refused to return or exchange my items even though I had the receipt and all tags were still attached to the clothes. A 30-day refund or exchange policy is ridiculous and not customer friendly. I will not shop at Kmart any longer and now understand why they are on their way out of business.
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