Consumer Complaints and Reviews
$220 for shipping and won't be arriving for 2 weeks after. They promised ship date. I called customer service and an indian skank in india refused to let me speak with her manager and then hung up on me. I will never buy another ** thing from Kmart.com.
The Kmart store in Stevensville, MD is the worst store I've ever been forced to purchase from. Without going into a 5000 word diatribe I will summarize it as such; filthy, smells, they never have what you need, plants are half dead, staff seem miserable and despite the lines being short it still takes FOREVER to check. It's beyond words.
I ordered an art set, my order was canceled because they didn't have it available. Their website was showing it available so I called customer services and I was told it was a computer error but the set was available. I submitted a new other and two days later I got a new E-mail stating the order was canceled because the set was unavailable. I called customer services again, I was told the same thing. The customer service agent asked me if I wanted to place the order but I will have to pay $8 more than what it was. I decided not to order from Kmart anymore.
I purchased a combo pack of hp ink cartridges roughly 3 weeks ago. A few days ago I replaced the old cartridges with the new cartridges I purchased at Kmart. My printer kept reading error and wouldn't let me print. Yesterday I took the cartridges back to Kmart to exchange them for a new set. I talked to a lady in customer service. She says to go get another box and we can exchange them. I bring back a new box. She says "do you have your receipt?" Didn't keep my receipt and I paid cash! She then tells me she cannot exchange the ink because I have no receipt and I didn't use my debt card. Ink cartridges aren't cheap! Talked to the manager. She said the same thing. I was so pissed off!!! I now have ink cartridges that are no good to me and out $40. This store was so uncaring and never apologized. DON'T SHOP AT KMART!!!
I purchased a pair of boots for boot camp type training. I brought them to my supervisor for approval. I was told they weren't what they wanted. I went to return them on day 32 and was refused. I contacted Kmart customer service and they were no help. They just kept reciting the 30 day policy from a book. We can't override it. I asked for a supervisor. He couldn't help either. I asked for his supervisor. She doesn't speak to customers. I have to travel over an hour and fifteen minutes from work to get here. I am livid. Nobody wants to override the 30 day policy for being 2 days over. Now I'm stuck with a pair of $45 boots I'll never wear. This is horrible customer service. I get having a policy in place, but to not be willing to override it for a loyal customer for going 2 days over? I will never shop Kmart or Sears again. Walmart treats their customers better!
The boots still have the tags on them, I have the receipt and the original box. No damage to anything. I think it's ridiculous that a store won't help out their customers. And they won't give me a phone number to anyone higher up than their customer service reps. I will be writing bad reviews EVERYWHERE on this chain. There is no good reason to refuse to take back a return other than citing store policy. Policies can be overridden and should be to keep a loyal customer happy. I have the option to go to a Walmart much closer to home but choose to go to Kmart due to all the crazies in Walmart. Not anymore. I'll go to Walmart with a box of popcorn, do my shopping and watch the show. Free entertainment. What more could I ask for? Goodbye Kmart. I'll be shredding my rewards card when I get home. You can keep your 21,319 points.
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I used to shop a lot at Kmart. I spent a lot of money there through the years. I ordered train pajamas for my toddler train enthusiast last new years. I went to Kmart to pick it up and when I arrived home realized they had given me someone else's order! I drove back to the store. I have young kids so this is not an easy feat for me. The cashier was completely unapologetic, began blaming me for not checking in the store. A simple apology would have gone a long way. He progressed into the rudest behavior I have ever encountered in retail - and I used to be a retail manager. I let him know his behavior was unacceptable and I would be complaining about him to corporate. Another worker nearby began huffing about me and how she was going to beat me etc... The manager came but he was a trembling little man who seemed terrified of these thuggish employees. In no way was he qualified to be their manager.
I contacted Kmart corporate and they never apologized. They never rectified the situation or took disciplinary action against their employee. So I concluded that they obviously do not value my business, took the hint and have not shopped there in the last year and a half. It is not secret why they are going out of business. They are horrible, hire lazy incompetent, rude employees and don't value their customers.
I have purchased 17 pairs of Basic Edition's women's ankle denim jeans made in Bangladesh from several Kmarts. They had a bad odor to them so I washed them before I wore them. When I wore them, my body broke out in a bad rash. The odor got worse after I washed them. I washed them a total of 26 times and hung them on the clothesline. I used Tide, OxyClean, vinegar, and Arm and Hammer baking soda. None of the products could get rid of the odor. I kept 1 pair and took the rest back to the store.
Three weeks later as my friend drove me in her car, both she and I experienced burning eyes, nose, and throat. Even the sales clerk at one of the Kmarts had the same symptoms when I returned the jeans to her. I observed the jeans I returned were back on the shelf to be sold to other customers. I could tell they were because I had restapled the tag on with 2 staples. I kept 1 pair, my friend had them tested and it came out positive for formaldehyde. When I had the jeans in a pile in my house, the odor burned my throat. I took them out to the garage to store them and my throat no longer burned. I hope to God you could stop these pants from being sold. How dare these jeans be sold to poor innocent people to endanger their health.
Whynotleaseit is a horrible scam, a predatory lender. Don't use. It's not a lease to own, and some items you cannot return so you lease an item for 18 months after which you must buy the furniture/item at an inflated price or continue for the rest of your days to lease. After the first 5 months you can do a buyout but again it's an inflated price. Don't get caught up with this company. You end up paying $2,700 for an item only worth $700! KMART employees do not explain the lease, they probably don't even understand it. Predators, shame on you KMART for allowing WHYnotleaseit to take advantage of your customers! Especially my clients on fixed income. Sad!
I ordered a fry pan the end of July, it was shipped to the store here in Ocala. I went to pick it up and could find no one to wait on me. After a half hour of running from one side of the store I left and complained to Kmart. They were very nice and shipped another one to my house and sent me another bill for the fry pan. I called them and explained to them and they said credit memo ** had been issued and my credit card would be credited. 45 days have passed. Can find no one to speak with this at Kmart.
I will now have to take my time and my money to call Capital One and file a complaint. My phone is expensive but no one will return my call. Don't shop at Kmart as they don't have enough people working to even keep all the doors open. Garden Center doors were locked from the outside, don't know if they can be opened from the inside and if not, that would be a violation. Seems they have no problem charging my account twice but a big problem giving me my credit.
Updated on 10/10/2016: "Dear Dixie, Thank you for contacting Kmart.com. In regard to Order **, we have received your request for cancellation. As per our records, item has been picked up from the store on 08/28/16. If there is any dispute, I request you to kindly contact the store. If you have any comments or questions, please chat with us now for assistance."
This is the stupid answer I received on this complaint. They lie. And this is after a supervisor said he would have them call me as I told them no way was I going down and argue with fools, and if it's gone, somebody stole it and it was not me. I have the copy of the transcript saying he will contact me. Thank God for my great credit card company.
I've been dealing with this nightmare for weeks. Everything from the website cart to the real issue of my refund. I will skip most details and just tell you that I did place an order. I only got part of that order. Here comes the confusing part. They also sent me someone else's order. So in order to receive my refund I must send back the other person's shirt. (SO I HAVE SOME RANDOM LADY'S SHIRT AND SHE APPARENTLY HAS MINE. KMART SHIPPING MIXED THEM UP.) Okay, no big deal but not my mistake.
When you call, the only thing they care about is fixing their mistake. No refund for you. Just get that $5.99 shirt back to Kmart. Get this, at my expense. My drive time. My printer. My ink. My paper. Oh yes you guess it, my postage. If I don't, no refund for the shirt that I ordered that I never received. Yeah... no. This concept is mind blowing to Kmart. That I had no intentions of sending it back without a prepaid label. I did finally get one after 2 days of phone calls and 2 45 of my life I'll never get back. But I still have to get it to UPS somehow. I live 1 hour from any city. Again, receiving someone else's shirt I did not order is not my problem. This is not customer service this is Kmart taking care of Kmart. I was told that they would give me $7.00 of credit on my Sears thank you card for a UPS pick up. I had to laugh at the rep, never will I use Sears or Kmart again. This is just the icing on the cake, there was so much more.
Items changing price after checkout, items dropping after being put into your cart, unidentified shipping charges after you meet the free amount. It goes on. And just to add salt to the wound, the instructions were very clear to return shipping with the kind of packing I could use even down to the line and width of tape I could use. Kinda picky when I'm doing them the favor. You're welcome. And BTW, still haven't seen my refund. Just shop elsewhere. I completely understand why Kmart is going out of business.
Ordered 2 boys jackets BOGO online. Order was processed & credit card charged. After order was shipped I received an email with a tracking number and receipt for 1 jacket & statement that 2nd jacket was canceled. Reason for cancellation was item "out of stock". Did not get an offer or opportunity to either cancel entire order or substitute another jacket before shipment, and Kmart sent half the order, "sorry too late to cancel, already shipped." Spent 2 hours on phone with Kmart customer service. No help and no satisfaction.
Went online while with Kmart customer service and same jacket that was canceled was still being offered in all sizes and was able to place item in cart for delivery as though I were ordering. Again was told that it was not available but had not yet been updated that it was out of stock. Now I will be returning 1 jacket as they would not send a comparable item for substitution of canceled jacket. Kmart reps told me to return the shipped jacket and order two more if I wanted as BOGO was still on promotion. Wow, No Kmart for me ever again.
I could not have had a worse shopping experience. I was ecstatic to pick up what I thought would be 2 darling chairs for my kids only to have the most detestable experience in the Herald Square store in NY on Wednesday, August 17th. Not only did I wait beyond the 5 min guarantee for my pick up (actually twice the time) I was handed a flimsy bag that was awkwardly stuffed with my order. When I asked to inspect the bag the associate cowardly walked away. Upon removing the items from the bag to my surprise it appeared as if the merchandise was dragged across the floor and covered in some type of animal feces. I was floored! These items belonged in a dumpster not posted online for a bargain shopper like me to waste time adding to cart and hiking to pick it up in person since delivery was unavailable.
When I waited what felt like another 10 min for the associate to verify additional inventory I asked to return fearing the worst and already furious with the passive attitude of the associates only to be told that I would have to go to another register to process a return. I left the items with the associates at the register, I refused to waste any more of my time over this ridiculous situation. For someone to offer a clearly filthy KIDS item to anyone is beyond me, and furthermore to not even offer an apology or suggest a solution doesn't deserve to represent your company.
I bought two pairs of Everlast Tennis shoes. One black pair and one white pair. Just 3 months later both pair tore on the sides. I bought a 1/2 size bigger than normal so I know it wasn't that they were to small or narrow. Kmart won't exchange this faulty merchandise because it has gone past the one month mark. My question is should I have taken them back one month after purchase just in case they fell apart, because obviously I wouldn't have known that was going to happen.
I bought a Bissell carpet cleaner on layaway from Kmart. I didn't open the box right away because it was in the winter when I picked it up, and didn't need to use it. When I finally opened it, I discovered the machine had been used. The brushes had carpet remnants and pet hairs, the cleaning fluids were opened and used, and parts were missing. Neither Bissell nor Kmart will replace it with a new machine. Kmart said it's after their one-month period to return something (not really returning something, just want a new one that I should have expected to get), and Bissell originally said they could help but then decided I needed to resolve it with Kmart. It's been back and forth like this for a month now. Can someone help me here?
I purchased items for Father's Day on June. I was not able to return to the store to exchange items that did not fit until July. Had my receipt and tags still on. Same item still on shelf at same price yet I was denied an even exchange for size because I was told my receipt expired after 30 days. It was 5 days later. I WILL NEVER SHOP THERE AGAIN!!! I asked what if I came without a receipt? Same! No store credit. No even exchange. Outrageous!!! Last year I had bad experience with Sears. Now Kmart. Seems the yahoos making the policies for the dually owned companies are idiots!!! I'm done with both!!
On May 19, 2016 I bought several items at the Kmart store in Honesdale PA which is over a hour from my home in NYS. I had a blouse previously (Jaclyn Smith) that fit perfectly - a large. When I returned home with the new one, it was the same size but was too small. I was not able to return there until July 3 or July 5. I was told they would not give me a refund or allow an exchange because it was over 30 days. I have done a lot of shopping at this store and like the Jaclyn Smith design and colors. This item was not on sale and I would have probably bought a few more items that day if I was able to exchange it. It's not my fault that the item was mismarked for size. I will no longer shop at Kmart. It was one reason that I did shop in Honesdale PA and now other stores will also lose my business because of this policy. This store was always clean, staff was efficient and friendly.
I had a layaway at a Kmart in Ohio that closed down. The staff said my refund would be mailed to me. That was in May, it is now mid-July. When I call customer service, I am told that Sears Holding handles that. When I call them, I am told there is nothing they can do and that it has been sent to the District Manager in May. This is $200, not a lot to some, but still my money. I have 7 grandchildren and both me and my daughters have done a lot of business at Kmart/Sears and that is going to change. The customer service is very poor and I am still out $200.
I purchased a 4-pack of life vest on June 15, 2016. Later in the month while cleaning out my garage I discovered that I already had life vest and didn't need the ones I purchased at Kmart. I took them back to Kmart on July 17, 2016 and was told that they had a 30 day return policy (I was there 2 days too late). Even though I had the receipt and the package of vest was unopened and unused they refused to refund my money or to even give me a store credit for the purchase. There was simply no discussing it with anyone. I was told the computer/register would not even acknowledge the sale since it had been over 30 days since the purchase.
For someone like me that lives over 25 miles from the nearest big town, it is unreasonable to think that 30 days is enough time. Their return policy is ridiculous. No wonder when I drive by any Kmart (and that's what I'll be doing from now on) there are very few cars in the parking lot. Even though this was a small purchase of under $35.00, I will never again step foot into Kmart. Goodbye KMart. We will soon see you closing your doors for good.
For a long time I shopped at KMart and enjoyed doing that, but after about 10 visits, they decided to play games with me and DECLINE my valid Visa Debit Card and they knew I had adequate funds in the bank as I showed them my most current bank receipts plus my current month's bank statement. I'm a very honest person and would NEVER cheat anyone and I ONLY use my debit card when I have sufficient funds to cover all of my store purchases of course. This was very embarrassing for me on all my visits when I attempted to purchase things from that store. I refused to go to my bank and get cash just to pay them. I don't like to write checks for a number of reasons. I don't have any credit cards either so that was not an option.
I had shopped at my local KMart at least 20 times and then they started to REFUSE my valid debit card and I tried to tell them I have sufficient funds in my checking account to cover all of my purchases. I even suggested calling my local bank to let them KNOW I had money in my account. They didn't want to hear any of this and they were very rude, snotty and hostile about dealing with me. I will NEVER shop at KMart for this reason no matter what. I learned my lesson.
I purchased 5 pair of capris on 29 May 16. I didn't try them on at the store and when I got home, I found out they didn't fit properly. Yesterday was the first opportunity I had to get back to the store. I shocked when they refused to return or exchange my items even though I had the receipt and all tags were still attached to the clothes. A 30-day refund or exchange policy is ridiculous and not customer friendly. I will not shop at Kmart any longer and now understand why they are on their way out of business.
I purchased 2 storage beds for my children using the layaway program. I didn't pick up the beds and time and was told the refund would be sent minus the cancellation fee. This never happened. Kmart lied and said that I picked up the order and stated that they didn't have video footage of this or a signature of me receiving the product. I've called the store and Sears corporate and have had the situation escalated. I still have not received my money back or the beds. I was told there is nothing they can do. This is unbelievable. The store manager will not return a call or speak to me when I call. Can someone please assist? I am at a loss. This is the worst experience ever. I work too hard for my money to be mistreated and scammed by a company.
The worse customer service. The managers at Hagerstown, MD are rude and horrible with their customers. Months of an issue with dishes and still no resolution. Lie upon lie and rudeness. Wouldn't give me contact information for the district manager. And to contact corporate is a joke. They do nothing about anything. I don't know why they even have a customer care. And I am sure the stores know this and that is why they treat customers any way they feel like it cause they know corporate doesn't care. I am done and won't shop there anymore.
The Kmart in Lansing, KS has always been a terrible experience for me. The head manager, Glenn, was very rude to me. I was talking with an employee and he told me not to distract his workers and leave if I wasn't going to buy anything. As a customer, this treatment was unacceptable and I did not want to go back. My friend was also harassed by an employee named Victor. My friend was underage and Victor was insistent and hitting on him and attempting to show him his privates. I heard Victor was reported for another incident, but Glenn did not fire him due to lack of evidence. Victor still works there. Please protect your children. This is the worst store I've been to.
Here's the deal - I purchased a bathing suit and shorts for my 14-year-old as we were going on a cruise in May. My husband and I were getting married on one of the islands. Before we left, my daughter tried on the clothes but they did not fit. We did not have time to return them between planning ceremony and working 2 jobs. Once things settled down after returning, I attempted to return the items. I have the receipt, the clothes are immaculate with original receipts still on them. Because it is over 30 days, they will not accept the return regardless if you have a receipt or not, and if you do not have a receipt, don't even bother going to the store even if it is only.
Furthermore, the item was overly priced. $30 for a bathing suit top, it's not Victoria's Secret. Really Kmart - this is the way you want to treat your customers. What if this was birthday present or Xmas gift??? I am sure I am not the only one who starts early Xmas shopping. Buyer beware. There is too much risk shopping at this store. I will not step foot again into this store.
In the spring of 2015 I needed a lawnmower and made the mistake of buying one through Kmart's lease program. I don't have much money as a single mom so I chose a basic model that was marked at $206.99. The process was convoluted and confusing and nobody seemed to know how to do the paperwork or ring up the purchase. Then AFTER I had done the paperwork, they told me I would have to make the first payment right then. I just about walked out but a second manager came over and talked me into going through with the purchase.
I missed the timing to pay off at the designated time and when I called to pay it off late last year was told that I had missed the last opportunity to do so. I just did the math and by the time they stop taking payments out after October 2016, I will have paid $621 over 18 months for the $206.99 mower. As included, you can see that the contract is very misleading on the front page as to payment schedule, etc. I guess all the fine print which is full of confusing and contradictory terms tells you this but it doesn't seem like this should be legal, especially not being able to pay it off at any point. Thank God the mower is still working. Never, ever use this program!!! Customer service 0 stars, website 1/2 star, and it is an absolute robbery as far as I am concerned. Based on this program and my other experiences at Kmart, I give less than 0 stars to the whole company!
(Footnote: after printing and reviewing the paperwork, I noticed a statement that said after the 18 months I would STILL have to purchase the mower. I called them again to question that and this time the CSR gave me the buyout option which during the last call I was not given. As a result I am paying the mower off and will have then paid $511.29 for the $206.99 item. A very costly lesson indeed. It remains to be seen if the transaction clears properly and will show the contract fulfilled.)
I was cheated today at Kmart. I placed a washer and dryer in layaway on 5-21-16. Due to the fact car broke down and the cost to repair it ran into my budget I had to cancel layaway. I put $30 down. I knew cancelling the layaway would cost me a $10 layaway fee. Because that and only that was explained. I was charged $10.70 layaway fee and $19.30 cancel fee which took the whole $30. It wasn't even explained to me prior to completing the cancelled transaction. I was told this while waiting on my??? and cashier telling me "thank you". Had I been told beforehand I would have left it on layaway and tried another way to come up with money to get it. Very disappointed in service and the way I was done. I'm a sick person on a very tight budget. I don't have money to just give to a store. Thank you.
I was shopping at Kmart in Steger, Illinois on February 8th, 2016. I found a cub spring jacket that my husband would love so I purchased it early for his birthday on March 14 to ensure that they still had his appropriate size. I used my Sears charge card to pay. I also bought him 2 other sports shirts as well. When I gave it to him on his birthday it was too short in length, so I went to possibly exchange for another size or get some more T-shirts instead. I was told I only had 2 weeks to return the jacket after purchase! Totally ridiculous. I assumed your return policy would be either 60 or 90 days with a receipt just like any other stores in the area. Wrong! I said "Then can I have store credit to do more shopping here?" She tells me no. I ask "Well what if I didn't have receipt could I get store credit?" She says no again. I ask "What if it was gift send to him with no receipt, could I make the return?" She says "We don't take anything back without a receipt."
There have been many of my friends who had the same experience as me and won't be shopping there anymore. Now if stores are closing very swiftly as stated in the news, then it would seem to me you need to address this quickly or this store will be the next to fold under! Then I had a friend tell me that what they told me was incorrect, "You have 30 days not 2 weeks." Which it does state on bottom of the receipt. I know that it was 36 days when I went to make the return. But I am now stuck with a jacket that he can't wear and am now out of pocket 44.99 plus tax. If the policy were different and I could've gotten store credit and still spent the money in the store therefore you wouldn't be losing a sale! I am very disappointed. I have shopped at this particular store for 13 years. I recently paid off my Sears card also in this store. But I will not ever shop at this store anymore or any other Kmart for that matter. It's very sad!!!
This is a very late posting, but ever since my frustrating Christmas shopping experience with KMart and continuing getting their annoying emails, I just felt compelled to write. Over the 2015 holiday, I purchased three plush Minion dolls. Received them, no problem. My husband asked if I could order three more to give out as gifts to some friends of our children. So I ordered three more. That is where the problem started. I saw the driver of our package leave a box by our gate. Walked up to get the box, opened it, looked inside, and there were only two out of the three Minion dolls inside. I called KMart, after figuring out who to call, and finally got a customer service rep that I could barely understand. She was very polite, but it was very frustrating as a customer because trying to get another item shipped was so ridiculously complicated that you think to yourself, "why is this so difficult?"
Because I originally bought three plush toys, I was able to get free shipping. They could not send me out the replacement doll without cancelling my order and reordering, but this time I would have to pay the shipping because I did not qualify for free shipping, and also I would have to giving my credit card information over the phone. Well I was certainly not going to do that! Kmart’s customer service is outsourced like so many other companies. As a person that use to always shop at KMart even when I was a child shopping with my mother, it was as American as baseball and apple pie. Now, it's a joke!
I have NEVER dealt with a well named business with this much frustration and complication over something that should have been an easy straightforward solution. It should have been a "no brainer" solution that should have made the customer (me) felt valued. After spending too much time over the phone communicating with someone that I did not understand, but was trying her best, I told her that I was not going to give her my credit card over the phone and that I would just buy it someplace else. She was able to automatically credit my credit card and the credit did show up on my statement so that was good.
Bottom line, if you make an online purchase, and if there happens to be a problem with your order, don't expect a quick and easy fix. And because of that, shopping at KMart is not worth my valuable time. There are so many other reputable companies that I am happy to give my business to. Unfortunately KMart is no longer one of those companies! Bring jobs back home to America!
I bought a pair of shoes from Kmart. After trying them on after I had worked I felt I needed a 1/2 size larger. I was leaving for an extended vaca so I thought I would exchange them in a store by airport... Wrong, it is closed. So I try the other store. Closed also. So I decide OK, I'll just wait till I get back home. Long story short it is 31 days when I try to do exchange. No WAY I AM I getting a 1/2 size larger!! I even called corp & was told it was my fault that I did not know how to read a receipt...
So the moral of this story is Kmart & Sears are in the death stage. They will suck every dime possible. Do not care about customer satisfaction at all. If they have to alienate a 50 year customer to hold on to a $15 sale. It's a done deal when your corp policy states "We do not care that you need a shoe 1/2 size larger than you bought. No returns or exchanges after 30 days." This is a pair of shoes that are still being sold, I have a receipt, & the shoes are still attached together with a tag.
First I must start with, I am totally disappointed with the experience I have had with Kmart/Sears. I was out of state shopping in one of your Kmart store and came across this absolutely gorgeous Adam Levine Red and Black checkered twill shirt. What started off exciting has quickly turned into horror. I was so excited to receive my shirt, I literally waited for the UPS delivery by my door. When I opened the package, it was a Lace Pink Twill Scarf, cute but not what I order. My feeling were so hurt. The next day I called the customer service and basically nothing was resolved. I could barely understand the rep and ended up paying another 44.00 for another shirt. I waited again, only to find out the day of the delivery the rep order the shirt in Blue. I called the customer service again, they then tell me they did not place the order and once I receive the package to return the product back.
I am so very disappointed because this shirt is everything and then some. For the lack of care and concern of their customers is totally horrifying. I repeated to the customer service rep, "It is not about the money. It's about the product." I will never order or step into another Kmart and/or Sears for that matter and I am telling everyone I don't about this experience. Again not only was my order wrong the first time but it happened a second time and Kmart/Sears is still telling me to return the item and return again. Shame on Kmart/Sears.
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