Kmart Reviews

Sears Craftsman tool guarantee. They don't replace the tool anymore, just points, which don't include shipping and tax. I still don't have the tool but the shipping charges have arrived. The process includes uploading pics, receipts, drivers license, longs chats (multiple times to get enough points for the tool). Delivery is promised in 2-4 weeks. DON'T DEAL WITH SEARS OR KMART UNLESS YOU LIKE HEADACHES AND EMPTY PROMISES.

Since I avoid Amazon like the plague that it is, I ordered a pillow via Kmart even though it cost me $42 more than I would have paid had I ordered it via Amazon. I was dismayed to find that it had been shipped via the Amazon fulfillment center. I tried to contact Kmart to discuss how we could solve my issue for a second pillow I'd like to order but it's impossible to get to speak with someone. The link for chatting about your product doesn't work.

It took buying the 3.2 liter Air Fryer online three times before I actually received one. Finally arrived and you can't reseat the tray when the unit is hot, so you can't 'shake the fries' halfway through cooking... So disappointed, it's useless!

I ordered the air fryer that appeared available online. However, after waiting a week and a half for the order to arrive, I found out through investigating myself that the order was unable to be sent. Additionally, when I asked the staff why I did not get notified about the deletion of the order, they refused to offer an answer. Very frustrating. They must work on their communication - do not post products that are unavailable as 'available' online and take the customer's money, and inform the customer if their product was unable to be sent obviously.

Ugh I hate that I even have to put 1 star because these guys don’t even deserve that. I purchased a Spider-Man action figure toy online for my son at the Bruckner Blvd store and let’s just say my child never got his toy. I was told the toy was sold out when it clearly was in stock during purchase and to top it off I NEVER RECEIVED MY REFUND, I spoke to multiple different people and even received a return email and still nothing. It’s been almost a year.??? This location is pure joke! You be better off driving to NJ or Queens to Walmart. Don’t ever go here.

I ordered a waffle iron. They shipped quickly enough but I received something that didn't match what I ordered. I emailed to tell them to send me a return label and issue a pickup. I rec'd message that they'd handle in 2 days. It's been 2 days. No response. It's as if no one is there and anyone that is doesn't give a ** about anything. I guess I'll have to dispute credit card or wrap it up and 'refuse' it. RUN. Do not do business with these people.

I ordered a 15ft x48in Intex Ultra frame pool set for 538.74 online last April 30 for my daughter as a gift and promise. I Received a confirmation email with instructions and the delivery date on May 11. Three days before the delivery date I should be getting a preparation email but I haven’t received anything. I called Kmart customer service to follow up on my order. The agent told me that my order was cancelled the same day I ordered it because they are out of stock and that I should get a cancellation email and refund in couple of days. But there is no email from kmart. A day before the delivery date I received a automated call confirming. Thinking maybe the agent made a mistake but his right. I feel bad for my daughter for telling her pool is coming on this date and bought pool equipment and stuff for nothing. I’m so disappointed.

I requested refunds for items ordered on March 31 and April 6 2020 because they have not been delivered. I called Kmart various times, but they were not able to resolve the issue. I asked them to refund the money for the items that have not been delivered, but they are not giving me the refund. I have never encountered this refusal from any other entity. I will never shop at Kmart again.

I recently decided to use Kmart's online ordering so I could get a couple of things for Mother's Day. I was a bit frustrated with their online catalog because numerous items were in the "shipping" filter but when you look at the item's page, it said, "Shipping Unavailable" so why even put it in that filter at all? I purchased a pair of slippers for myself, a pair of boots for myself, 2 pairs of slippers for my mother and a watch for her as well. The slippers sent out immediately (and I received them before Mother's Day weekend) but after completing the order and checking a few moments later, I noticed the watch delivery date was "June 17th 2020" which I wasn't okay with. This watch was a gift for Mother's Day, so I went ahead and put in a request to cancel the order.

I am extremely dissatisfied with Kmart because on April 25th I placed an order for a pool which cost me 320.10 dollars and we received a phone call saying It was on It's way and not only did It not arrive, I called to see what happened and they said they cancelled my order without telling me, I had to call them, Not only could they not give me the right answer I had to call 6 times for them to give me the right answer, I'm never ordering from them again!

I order a pair of white long johns. I received a black pair in an envelope with a label that said white. The online exchange did not function. I called the customer service number and order a pair of white long johns. I received a pair of gray long johns. What?

Great products, great prices, super fast shipping. I ordered two different pairs of earrings at on two separate orders from Marketplace Sellers. The items shipped super fast, they were cheaper than on Amazon, Walmart and eBay and I love both pairs!

I went to Kmart to do some Christmas shopping for my seven kids, because money is short at the moment. On the 24/12/19 I brought two $25 gift cards and a $50 gift card, I then gave them to my kids for Christmas so that we could all go together to the Boxing Day sales. My son that is 15 years old had the $50 gift card and tried to buy some clothes. When the boy that worked at Kmart helped him with the gift card it didn’t work. The boy then said that he couldn’t help us because we didn’t have the receipt with us and that it was a holiday that we would have to come back the next day with the gift card and the receipt. So the next day I take the gift card and the receipt back to Kmart and I am told to call the number on the back so still in Kmart I call the number.

I was at this store on 12/14/19 around 1230pm and waited in line at customer service for over 15 minutes and then went shopping in store. The store had flyers advertising Blow Out sales for the day and if you texted CHEER to 56278 you would get $5.00 off purchase of $15.00 dollars or more. I followed instructions and texted and got a response text back. I purchased over $26.00 in merchandise and showed cashier my response text for $5.00 off. She stated she didn't know how to process it. I had to ask her to find someone who did, she had another cashier come over who also didn't know how to process.

Kmart Pharmacy is a first class Pharmacy, used Kmart Pharmacy in South Alabama for years before they closed, they were great and always helpful! Hated to see it close! It's hard to find a good pharmacy! The Pharmacy is one Dept. KMART EXCELS IN!

I am very disappointed in the layaway experience I recently received. For starters I went online to make a payment and was unable to. I had to call several times on different days to find out that I could only make a payment to my order with the original mode of payment I used to start the layaway. This is such an inconvenience, if I have an account + SYW WHY??? I digress!!!

I ordered a number of items online. If you ordered $39 or more you were supposed to be able to receive free shipping. I chose Free Shipping for each item and double-checked the total. AFTER I clicked Payment, the order total changed and shipping charges were added, but there was no way to cancel the order. There was a link that said you needed to go to the Order Center to cancel, but when you went to the Order Center, there was just a list of the items, no way to cancel. There is no way to contact anyone or get help. There are a buncha links that don't work or lead you in circles. Every time I try to order something, I get ripped off.

This is a review of my online shopping experience with Kmart. I never received the correct item, so I am unable to review the Disney Fairies Pilot Case I ordered. I ordered the pilot case for my daughter for our vacation. It was a last minute purchase as I had planned to pack my daughter's things in my suitcase, but realized I would not have enough space. I paid for expedited shipping to ensure I received it in time. What was shipped to me was a Disney Frozen backpack, not the pilot case.

I live in Marathon Fl and the only big store to shop for clothing, toys and other items in our local KMART STORE. Store: 9224 5561 OVERSEAS HWY MARATHON, FL . 33050 (305)743-9434. Not only can you not find store associates to help you, about 75% of the merchandise is not properly marked or it does not have a price at all. Their clearance items do not have the correct prices and they do not have scanners around the stores in order to check the prices ourselves. I saw two associates on the floor and I asked if they had a hand held scanner and they replied they did not. One of the associates even said that the scanners that were on the floor for the customers to use that the reason they do not have one is because the customers broke them. I am so disappointed and disgusted by this local store. I honestly hope they close this store and open any other store with oriented toward the paying customers.

MAKE SURE YOU CALL THE STORE FIRST TO CONFIRM THE PRODUCT IS INDEED THERE BEFORE ORDERING ONLINE!!!! I had the WORST EXPERIENCE EVER... Purchase a Spiderman black suit 6” Spiderman figure for my 7 year old son for pick up at the Bruckner Blvd Store in the Bronx. I never receive an email that day telling me my order was ready for pick up, my mother works in the area so I ask her to go check in to see what the issue was and why there was no communication about my item. The service desk told her the product is not in the store EVEN THOUGH IT SAID “IN STOCK” online. I called Kmart later that day requesting a refund. Of course they gave me the runaround, called back a day or two later to an associate telling me I have to cancel the order through My Go...something department. I spoke with a girl which she pulled my information up and said she will give it to the department and they will call me. B.S.