Kohl's

Kohl's

 3.9/5 (558 reviews)
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About Kohl's

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Kohl’s is a department store that sells clothing, furniture, electronics and home appliances. You can purchase its products online or at a local store. With Kohl’s Cash, customers receive $10 in store credit for every $50 spent during certain promotions. You must return electronics within 30 days, but all other items are returnable up to 180 days after the date of purchase.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 15, 2023

I ordered a pkg of 6 Fruit of the Loom Women's Briefs, size 11. When I received it, the pkg was open and instead of 6 pairs of size 11, there were 5 pairs of size 11 and 1 pair of SIZE 6!!! Now I have to return this, thanks to incompetent shipping employees. Grrrr.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2023

I submitted an online order to Kohl's for a pair of shoes and when I received my order confirmation I noticed the system changed the Clark's shoe size from a 10W to a size 5. I called customer service & they stated that sometimes when an item is out of stock the system will change the size to what is in stock. They said the item was in fulfillment & could not be cancelled. The item had not yet shipped so I don't understand why it couldn't be cancelled but they kept telling me it couldn't. I live 2 hours from a Kohl's so my only option is to ship them back but that would cost me money. They refused to send me a return shipping label.

Kohl's mistake is going to cost me money to return something I did not order. Over 2.5 hours on the customer service line going in circles listening to their scripted responses & finally the 5th person said they will put $8.95 on my card to cover the shipping cost but would not provide me with a postage paid return shipping label. He also said he could not provide me with an email confirmation of this refund. It is going to cost me more than this to return the shoes as postage costs have increased if I even get the $8.95 refund. Horrible customer service, horrible Kohl's policies. Bottom line: Kohl's error is costing this customer money. I will no longer be a customer of Kohl's.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2023

    I received a gift card for Christmas in very early December. I went to Kohl 's website and ordered 2 items totaling $55.86. The gift card was for $50 thus only $5.86 was charged to my personal bank account. The merchandise dropped off the face of the earth so I called Kohl's on 12/8 and was told that within 7 days my bank account would be credited $5.86 and within 7 days I would receive another $50 gift card. Today 1/18 I received 2 letters from them each containing a merchandise credit card. I went online to use them and kept getting a message that there was a problem. I called these inept people back again and was told one card was for $34.98 and the other was only for $6.07.

    Apparently they cannot add as this does not total $50. I was then told they would reopen my claim and in at least 30 more days I would get a gift card for the correct amount! These people not only are not good at speaking/understanding English but cannot process refunds/credits or add either. Even if they did it correctly this time, it would be at least the end of February! They seem to have no problem taking your money but have a big problem returning it. Kohl's is not worth it as evidenced by this experience in attempting to cheat a customer!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 23, 2022

    I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohl's representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund.

    Basically Kohls sold me an item under false pretenses as they never had the inventory that they charged me for and now they are holding my $200 and it will be at least 3 weeks from the day that I made my purchase before I can get my money back. At this point I'm not even sure that I will get a refund. This is company that engages in fraudulent practices. I have a feeling that they do this intentionally as means to falsify revenue reports as they are holding customers money for inventory that they do not have nor intend to ship. BEWARE OF THIS COMPANY AND THEIR DISHONEST BUSINESS PRACTICES!!!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 20, 2022

    I left this review with Kohls.com and was told it was moderated and would not be published. So much for honest feedback on their site. Poor online ordering experience. Couldn't log into my account because the system was down, so I had to check out as a guest. Then they sent the wrong color and am given only option to return it online. No option to communicate with someone online to fix it so I had to go out to the store (Jackson, MI). Once at the store there was no clear directions to returns so I went up to the checkouts right by the front door. They were not busy. 1 customer at check out and one just getting into line. As I walked through the door a cashier greeted me. I walked around the maze to get to checkout. There had been 3 employees discussing something and one checking out someone. I thought ah cool, np. I will be in and out in no time. I was wrong.

    1 of the 3 other employees that has been discussing something came over and opened a second line. BOTH cashiers were painfully slow and both started having issues with items ringing properly. It was only after standing 15-20 minutes waiting for them to finish at least 1 order, a manager came up to help them. As she came though glancing over at me with my package with shipping info on it she told me returns were in the back. So I go back to returns and the only thing they can do is return the item and reorder the right one since it isn't in stock at the store. Would be fine except it was a sale item and I have to pay full price for the reorder and if I want the price difference back I would have to wait for the full priced shoes to come in, then take them back to the store again for a refund and re-ring. I live 15 minuets from the store. There is no way I am wasting all that gas because you couldn't send me the right shoes in the first place. I returned the shoes and won't be shopping there anymore.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 10, 2022

    I bought cologne, returned it unopened two days later, and it is going to take them seven (7) days to return my money. WHY does a company need to keep my money for 7 days?? Horrible policy, will never shop there again.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 7, 2022

    Ordered two candles and a toy. 2 GLASS candles. They were shipped in a large box 2 glass candles and a toy...NO PROTECTIVE WRAPPING- no bubbles, no crushed paper, NOTHING. The candles arrived shattered, obviously, and because of that damaged the toy as well. They did give me a refund but couldn't explain the shipping and when I asked for a supervisor I was given a voicemail and still have not gotten a call back 5 days later. I WILL NEVER USE KOHLS.COM again!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2022

    Kohl’s is a notorious company that engages in price penetration. This is completely an unethical pricing strategy in which a company promotes discounts during holiday seasons and then cancels the items stating it’s out of stock but the same item will be available online for a different price. I ordered American tourister luggage on Nov 23rd during Thanksgiving sale and they have sent an cancellation email on 28th the Monday after the deal was expired stating item is no longer available. I called customer service and asked if they would price match as the item is available online and they said no, they no longer have that discounted price. Never expected this to happen from these guys. Will never ever shop again with them.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 30, 2022

    Kolh's Shipping. I get my statements in SC. Kolh's shipped to PA. They said, there is not anything they can do, until I threatened to CX my card. Now, 30 days before refund. Won't refund unsent items.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 30, 2022

    This company engages in price skimming, which is an unethical pricing strategy in which a company charges a high initial price and then gradually lowers the price. Kohl's had a Lodge wok priced at approximately $69. On November 25th, I purchased the wok on Kohls.com for in-store pick up for approximately $55. However, by Monday, November 28, the price had been reduced to about $45. Although this company has a 14-day price adjustment policy, they do not uphold this policy.

    9 people found this review helpful
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    Kohl's Company Information

    Company Name:
    Kohl's
    Website:
    www.kohls.com