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Kohl’s is a department store that sells clothing, furniture, electronics and home appliances. You can purchase its products online or at a local store. With Kohl’s Cash, customers receive $10 in store credit for every $50 spent during certain promotions. You must return electronics within 30 days, but all other items are returnable up to 180 days after the date of purchase.
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Reviewed Dec. 8, 2023
I ordered UGG Tizzy shoes as a Christmas gift. Package came in the mail, unopened, no damage at all. I opened the package and when I opened the shoe box, someone had taken out the UGGS and replaced them with their old, off brand shoes!!!! I’m beyond angry! I called customer service and was told that, ”I’m sorry, the Tizzy Chestnut shoes are now out of stock”! Someone from the distribution center had to have stolen the shoes since the packaging was sealed! Be aware if you order from Kohl’s! This could happen to you!!!
Reviewed Dec. 2, 2023
Pathetic organization. Sometimes it's self pickup or customer service line. Waited over 40 minutes for pickup. No rhyme or reason for self pickup or have to wait in line for pickup. Was at least 20 people deep the whole time.
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Reviewed Nov. 24, 2023
For the last 3 months I've been trying to email back and forth to their fraud department. I've been continuously seeing emails in regards of fraudulent purchases being made under my account, my app to be specific. Whenever I email them they advise they cannot pull up a credit card with them. It's not a credit card of theirs but someone pretending to be making large purchases. Now get this, whenever I do shop with them and have Kohl's Cash built up, this happens. I lose the KC because they say they cannot credit me after it's used. I'm not the one using my own KC but someone else is. I've changed my password to only get that I'm locked back out of my account. They refuse to see the issue and claim I have no credit card with them. It's their system and my debit card being hit. I cannot delete my debit card because of how their system won't allow it. I've tried and tried and I love shopping there but they do not protect the consumers' accounts.
Reviewed Nov. 18, 2023
I purchased a pair of men's boots and they shipped ok. A week later my son wanted the same boots so I ordered him a pair but they were never passed to the shipping carrier so after the expected delivery date I called and was given the run around. Called again the following day and got the shoes reshipped but again the same thing happened. I received a tracking number but the order never went to the carrier. After almost 3 weeks I called to cancel but was told that I couldn't and needed to wait and call back in 2 days. This is the perfect example of a company that has terrible policies and even worse customer service. I'll be canceling my card which is paid off and never shipping at Kohl's again. I only shop where I'm treated with respect and any place that adds additional stress to my life is dead to me.
Reviewed Oct. 26, 2023
Kohl's is holding me hostage and won't allow you to make a purchase without opening an Kohl's account. I closed my Kohl's account since their sales practices are questionable. Don't ever want to shop at Kohl's ever again. They are not a reputable company if you can't use a credit card of your choice.
Reviewed Oct. 15, 2023
I accidentally made an online order from Kohl’s when my intention was to pick up from the store. I tried to cancel the order unsuccessfully, so I called customer service. The woman that I spoke to informed me that she was unable to cancel the order. When I asked her how to return the order, she informed me I can go to the store or return the product by mail. I asked her if a restocking fee would apply. She did not seem to understand my question. It’s possible that she refused to answer my question, but I think it may have been a language barrier so I asked to speak to the supervisor. She said she would transfer. My call, my line was promptly disconnected. I tried calling back several times, but was unable to get through to a human being.
Reviewed Oct. 8, 2023
Many calls to customer service, hours on the phone. Customer service is outsourced to another country. Some reps can't even pull up an account or they decide not to help and put you on hold and never return! Several calls, way too much time to finally get the answer. I am a most valuable customer, paid my balance in full, $1500. There is a 1-week hold on my electronic payment. I have been a customer for 23 years, never missed a payment. I have excellent credit and I cannot make a $67 purchase because big payments get held for 7 days. Never shopping there again! Save me a lot of money, no wonder the company is going under. 4th call and over an hour to finally get someone who knows what they are doing, and they can't do anything, smh.
Reviewed Oct. 7, 2023
I placed an order for 4 pairs of pants in March. I never received my order. I contacted Kohl’s in May to ask when I would receive them. I was told they had been delivered. I let them know I never received them. They told me they would send my order a second time. I contacted them and in August. To let them know I still had not received my order. I requested a refund and they only wanted to send me half of the money. I told them I wanted a full refund. I was assured I would get a full refund within a month. Now it’s October and I have not received a refund or my order. I will never order anything from Kohl’s again. Every time I spoke with someone different.
Reviewed Oct. 4, 2023
Kohl's offers a paperless statement option for their Kohl's charge card, but for some reason they cannot figure out how to email statements. They can send 50+ advertising emails in 30 days, but cannot send a statement. I they don't send statements and you miss a payment, they will charge you interest and a $29.00 late fee. It is no wonder that they will be going the say of Sears and Bed Bath and Beyond. The best they could suggest is check my Spam folder, how could the other 50+ emails get through and only the statement goes to Spam. I believe this is done on purpose by Kohl's to generate additional income, and should be considered theft. They prosecute shoplifters, maybe there should be a way to prosecute companies that are outright crooks.
Reviewed Sept. 30, 2023
I'm not sure if it was just an off night or what but the man taking Amazon returns acted and looked like he'd rather be anywhere but there. He was rude. The staff up front blatantly ignored me. One was counting coupons and the other was putting carts away. Walked all the way back to customer service to ask for a manager who also didn't seem to care so I submitted my complaint about the lack of customer service in his store and he said he'd take care of it but seemed like he couldn't wait for me to be out of his face. So I'm just letting everyone know, maybe go elsewhere if you think you're going to get decent customer service here on a Friday night an hour before close. Probably the worst experience I've had in awhile. I'll take my business elsewhere. No big. There's entirely too many competing companies to waste time on poor customer service.
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