Kohl's

I ordered a pkg of 6 Fruit of the Loom Women's Briefs, size 11. When I received it, the pkg was open and instead of 6 pairs of size 11, there were 5 pairs of size 11 and 1 pair of SIZE 6!!! Now I have to return this, thanks to incompetent shipping employees. Grrrr.

I submitted an online order to Kohl's for a pair of shoes and when I received my order confirmation I noticed the system changed the Clark's shoe size from a 10W to a size 5. I called customer service & they stated that sometimes when an item is out of stock the system will change the size to what is in stock. They said the item was in fulfillment & could not be cancelled. The item had not yet shipped so I don't understand why it couldn't be cancelled but they kept telling me it couldn't. I live 2 hours from a Kohl's so my only option is to ship them back but that would cost me money. They refused to send me a return shipping label.

I received a gift card for Christmas in very early December. I went to Kohl 's website and ordered 2 items totaling $55.86. The gift card was for $50 thus only $5.86 was charged to my personal bank account. The merchandise dropped off the face of the earth so I called Kohl's on 12/8 and was told that within 7 days my bank account would be credited $5.86 and within 7 days I would receive another $50 gift card. Today 1/18 I received 2 letters from them each containing a merchandise credit card. I went online to use them and kept getting a message that there was a problem. I called these inept people back again and was told one card was for $34.98 and the other was only for $6.07.

I ordered a $200 leather coat on Dec. 18th as a Christmas gift for my mother from Kohls.com, I paid an extra shipping fee for expedited delivery before Dec. 25. The morning after ordering I received an e-mail stating my order had been shipped and would be delivered on Dec. 21. I took that e-mail at face value. Fast forward to Dec. 21 and my delivery never showed up, so after checking the tracking I find that my order was never even picked up by UPS. I then call Kohls customer support and I am told that my order was not shipped because it was out of stock. I never received any notification prior to this that my order was not on its way. I ask to cancel the order and be refunded in order to try to rush out and buy a gift at the last minute. I am told by the Kohl's representative that it will take 6 days before I am able to cancel the order and I will have to call back in order to do so, then after that it will take 7 days to process the refund.

I left this review with Kohls.com and was told it was moderated and would not be published. So much for honest feedback on their site. Poor online ordering experience. Couldn't log into my account because the system was down, so I had to check out as a guest. Then they sent the wrong color and am given only option to return it online. No option to communicate with someone online to fix it so I had to go out to the store (Jackson, MI). Once at the store there was no clear directions to returns so I went up to the checkouts right by the front door. They were not busy. 1 customer at check out and one just getting into line. As I walked through the door a cashier greeted me. I walked around the maze to get to checkout. There had been 3 employees discussing something and one checking out someone. I thought ah cool, np. I will be in and out in no time. I was wrong.

I bought cologne, returned it unopened two days later, and it is going to take them seven (7) days to return my money. WHY does a company need to keep my money for 7 days?? Horrible policy, will never shop there again.

Ordered two candles and a toy. 2 GLASS candles. They were shipped in a large box 2 glass candles and a toy...NO PROTECTIVE WRAPPING- no bubbles, no crushed paper, NOTHING. The candles arrived shattered, obviously, and because of that damaged the toy as well. They did give me a refund but couldn't explain the shipping and when I asked for a supervisor I was given a voicemail and still have not gotten a call back 5 days later. I WILL NEVER USE KOHLS.COM again!

Kohl’s is a notorious company that engages in price penetration. This is completely an unethical pricing strategy in which a company promotes discounts during holiday seasons and then cancels the items stating it’s out of stock but the same item will be available online for a different price. I ordered American tourister luggage on Nov 23rd during Thanksgiving sale and they have sent an cancellation email on 28th the Monday after the deal was expired stating item is no longer available. I called customer service and asked if they would price match as the item is available online and they said no, they no longer have that discounted price. Never expected this to happen from these guys. Will never ever shop again with them.

Kolh's Shipping. I get my statements in SC. Kolh's shipped to PA. They said, there is not anything they can do, until I threatened to CX my card. Now, 30 days before refund. Won't refund unsent items.

This company engages in price skimming, which is an unethical pricing strategy in which a company charges a high initial price and then gradually lowers the price. Kohl's had a Lodge wok priced at approximately $69. On November 25th, I purchased the wok on Kohls.com for in-store pick up for approximately $55. However, by Monday, November 28, the price had been reduced to about $45. Although this company has a 14-day price adjustment policy, they do not uphold this policy.