Consumer Complaints and Reviews
So this is the third time that Kohl's has shipped me the wrong item. The right item # and tracking # on the receipt and the box, but the wrong item in the box. Their customer service is friendly enough, they say they want to help, but seriously... If they ship you the wrong item here are your choices: Find a store, take your time to take the package there, stand in customer service line (by the way never do that at the Schaumburg, IL store, they are terrible!) and then hope they have the right item. If they don't, good luck getting a refund because the receipt says it is the item you ordered but the box doesn't contain it, so they can't figure out how to return it.
If you don't want to take it to the store, you can wait 10 days for UPS to pick it up, and then wait until they receive it to get a refund, then call customer service and ask to reorder it at the original price. So what good is having good prices with this kind of service? I order about 80% of my items online, I have NEVER had this kind of issue with Amazon, Wayfair or Overstock. My advice: pay a little extra and order at Amazon, Wayfair or Overstock. ONLY buy at Kohl's if it is in the store.
I was shopping with my friend and this very nice lady was walking down the aisle looking very busy but she smiled and asked us if we needed help. I asked her about an item that was on the ad. She looked in the department for it and there were none. She told me that they would be on the next day's truck but she would look in the back for the pressure cooker I was looking for. She took a few minutes but when she came back she said that you were out until tomorrow. I showed her the one like it in the ad. There was a 10.00 difference. She told me she would take care of me. No problem and she did. She carried it upfront for me. She jumped on a till to ring me up. She even offered to carry it out for me. I will only have her help me from now on. She works at the Richland Kohls. Her name is Michelle. I am truly impressed by her customer service practices.
I bought a baby item. Kohl's did NOT deliver the item saying they could not verify the person at the address. There is a track record from FedEx, thank goodness, stating that the item has been shipped back to Kohl's. Despite the fact that the item was NEVER received by the recipient, Kohl's insists on having my money stating "link has been established between the person receiving the merchandise and the cardholder or to support that the cardholder disputing the transaction is in possession of the merchandise." How about reading tracking record from FEDEX. The MERCHANDISE WAS DROPPED off at KOHL's WAREHOUSE. NASTY fraudulent merchant. I KNOW I will never be fool into shopping there again. Looking forward to seeing KOHL's going bankrupt.
Back in August, we made the minimum monthly payment of $25 as usual. At some point at the beginning of September, we thought we'd lost a wallet. We called in to request them to cancel the card and send a new one. Rep said there was a past due balance on the card. Come to find out, they had increased the payment to $27. Also found out that the address they had on file was wrong, so we corrected it. Rep waived the late fee, said everything was fine now and that my payments from that point would be $27. Went in in September and paid $30. Started getting calls that when we answered would just say "Please call Kohl's Card Services". We looked up the number we received the call from, and it said it was a fraud call used to get your info and steal your identity. We blocked the number, and that was that. Figured that if Kohl's wanted to contact us, a person would be on the phone to follow through if we answered, or they'd send a letter or an e-mail.
Finally, we called Kohl's after the calls didn't stop. They said that we failed to pay the full minimum due in September. We said "What are you talking about? The lady told us it was $27 and we paid $30." They continued to state that the Rep did not inform us about an increase because the minimum in August wasn't paid. I told her that we didn't know the payment had gone up, and that the Rep said everything was settled and to start paying the $27/month. At this point, I was apparently supposed to pay $37 in September because we missed the minimum by $2 in August. And when we only paid $30 in September, that increased our October minimum to $54.
The original Rep I spoke with told us it was settled and to start paying $27/month. Nothing about overcharges or anything else. LIE! Second rep confirmed my info and said I wouldn't have to reconfirm when he transferred me. LIE! Third rep told me that her supervisor could pull the original call and fix it if what I said was true about the original rep not informing us of the upcharge. LIE! Supervisor said there was nothing they could do about it and the only way to fix it was to pay the $54. ALL OF THIS OVER A $2 DISCREPANCY BECAUSE OF AN INCORRECT ADDRESS! You really think someone is going to miss out on $2 on purpose?! I could walk around the Kohl's parking lot and find $2 in change! My payment has double because Kohl's LIES to their customers!! Horrible customer service!
Every time I go into Kohl's at Hamilton Mill they are very rude. They gossip and talk negative in front of the customers. Karina at Kohl's in Hamilton Mill is by far the worst customer service manager I have ever met. I have never seen her smile in the store. When she talks to you she talks to you as if she's better than you. If you look at reviews under Facebook and yelp you will see the type of service you will receive at this Kohl's. I've always said good things about the store Manager Bill but he's apparently gone downhill and he's not doing his job. If I managed a store I would take the time to see what the public has to say about this store. I won't tell you that the other stores are much better. You have the lead supervisor in Lawrenceville who is always smoking cigarettes in the front of the store. The management at this store also has many problems. Kohl's needs to retrain all employees even management because they all have poor customer service skills.
Kohl's as a retail store has some of the worst customer service oriented employees I've ever met. Why work with the public if you can't smile and be friendly. Don't act like you like your job but show obvious actions you don't like what you do. But Karina needs to be fired. But as I stated it's most stores in Gwinnett county. They all have the same problems. But I will have to say one good thing about the Flowery Branch store. They keep their clothes racks in the most organized manner I have ever seen at any department store. They are not friendly but the store is always in excellent condition. But Kohl's needs to have and undercover person from corporate come in these stores and see what I'm talking about. See how employees like Karina at Hamilton Mill store treats her customers. She is a very fake person.
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Was just sent a new credit card due to mine being expired. Spoke to person on phone. Told me I could use my phone number in store until I used my card but I waited for card activated it. I'd say a month after receiving it went to make a purchase online, wouldn't load a page I needed so I phoned. Was informed they purged my account for non use. How are they going to purge my account? Because I'm a responsible person and didn't use my card while I was taking care of my husband who was struggling with cancer and passed away. I'm sorry I didn't have time to work, let alone shop.
Purchased items, size issue for my son, wrote a check. Was electronically processed next day, took items back for refund, I was refused my money back. Was forced to take store credit, I am livid over this. Even with my receipt I was refused the cash back they took from me. I told Manager I don't want 80.00 in store credit. I want my money back they took out of my bank acct. I was forced to take store credit. They are a bunch of crooks. Had I known this was going to happen would've put a stop payment on the check. For everyone that shops at Kohl's do not use debit/bankcard or check because if you need to return something they will not give you your money back. They will force you to take store credit. THEY ARE CROOKS... EVEN WITH A RECEIPT.
I have been a patron of Kohl's for 15 years now and the company is complete garbage now. First, they take away being able to use Kohl's cash after expiration, EVEN IF IT HAS ONLY BEEN A DAY! Second, they jack up the prices on everything and then mark it down "75%" and at the end when they ring you up it's always, "well today you managed to save $315!!" Yeah okay... so give me my Kohl's cash so I can see it's labeled for an inconvenient time frame and I'm out $50 that I could have used towards highly priced items. I wish I did not do my wedding registry with them because their prices are so obscene. I feel bad for my guests having to pay three times what it's worth.
Lastly, since I have gift cards from my wedding guests I was just on the app trying to find shoes and undergarments for my wedding, the app closed and I reopen it where it asks me to put my password in, says it's incorrect so I reset it. After resetting it tells me I'm locked out and to call customer service. Hello, THEY'RE CLOSED NOW so I'm SOL until the morning. Kohl's... you used to be great. What in the world happened to you?
Kohl's tried to tell me they send receipts for online purchases, but I didn't receive one... You would think a simple email would do it...but No. They won't and said they don't have a receipt for my order of $295.00. More than angry as I have spent 2 hours on the phone arguing with customer service. Called many times and spoke to different people and that didn't help. WHERE IS MY RECEIPT??? You didn't email it to me!!!
Kohl's was the cause for my credit report to fall, and it was due to their dereliction in the area of electronic billing. I have been a Kohl's customer for years. They offered electronic billing and it seemed easy enough. I signed up. Getting on with the business of my life, I received my first electronic bill from Kohl's 2 months later. I looked it over and saw a late fee. They stopped sending a paper bill but I did not get the electronic bill until 2 months later. I called and they took the late fee off. I thought it was simply them not processing my info soon enough so I forgot about it.
That following spring, the same thing happened again. I hadn't noticed that they missed sending an electronic bill and another month went by. This time around, they had reported it and my credit score is down a few hundred points. I called them up and they seemed mystified as to why I wasn't receiving the electronic bill. They took off the late fee again, but the damage was done. The bill wasn't much and the damage is done. I'm pretty ticked. Anyone else have that problem?
I've been a Kohl's shopper since my early teenage years and have purchased many, many things from various Kohl's stores across the country. Today my husband and I went to a Kohl's store and I was browsing around at the housewares and home decor. I noticed that a LOT of the products are incredibly overpriced and then "marked down" with a sale. One item that caught my eye was a scent plug-in holder with a fall leaf on it. It was marked as $19.99 and then 50% off. $19.99 for a plastic holder when other stores sell similar ones for $9.99? Same with their K-Cups. $14.99 for an 18-count package and they are approximately $10.99-$11.99 at most other retailers.
But wait, Kohl's is offering a sale on them for $11.99 each or two packs for $20. While their prices (after the "sale", of course) are reasonable and compatible with other stores, their marketing ploys are horrible. They want customers to believe that they are getting a deal when, in reality, they are paying the same retail price that they would pay anywhere else. I think it's terrible that they mark up prices and then lower them to con people into buying their product over another retailer's. It's extremely tacky!
I sent a chat request for the "name" of a pair of khakis I owned (I wanted to replace them). I had the RN# from inside the pants... it took 21 minutes, yes, that's right... 21 freaking minutes for the genius on the other end to finally give me an answer. Don't waste your time with Kohl's or their chat option!
I was a huge fan of Kohl's before getting a credit card with them. I fell behind to make my payment, I received a letter from them stating they would match my payment. I quickly made my payment online. In one month there was no payment to match mine from Kohl's. I called them and what happens next really shouldn't surprise anyone as I already felt this was too good to be true. I was told "You did not read the notice all the way. You had to call to make the payment not go online." I stated "My bad. I really should of read the entire notice so nothing can be done, no." Called back spoke to someone else and the lady did help. She waived the late fees and said "Your next payment is due 10/16/2016." Great I thought something is better than nothing. 9/16/2016 I go online and double check that everything we talked about was done. Nope my due date is not 10/16/2016 it is 9/16/2016 and I spent every penny of mine that day to pay all my bills.
When I call I'm told "Well the rep was wrong." Ok well that doesn't help me. It's actually really going to cost me in a late fee I suppose. The rep was generous gave me till 9/21/2016 and said he will waive the late fee. 9/21/2016, today I went online and my available balance has dropped and there were no late fees or interest charges since I spoke to Kohl's. I call them and waste 5 minutes talking to a rep asking "Were there any new charges, 'cause there is nothing to see online." The rep finally says "You were charged a late fee." I'm annoyed after this being my 3rd call and I'm being diligent to handle my affairs. I ask for him to look at the account notes, he says "I can't waive a late fee. We already did that for you." I said "Collections did that for me as a courtesy for an offer I did not thoroughly read but Kohls still wanted to offer something to me."
This new late fee wasn't ever suppose to be charged and I made my payment as promised online while speaking to this rep and had to request a supervisor. Supervisor gets on the phone and will waive the late fee but then says my minimum payment isn't 27 like my bill says it's 33. Seriously no explanation on this small rate increase and then states in order to waive the late fee I have to set up an automatic payment for my next payment that wasn't late and I wasn't even billed for yet. It's not due till 10/16/2016. So of course I said "No I don't have to do that." Listen to all the calls you state are be recording and do what every rep promised me and that's that. We will see if everything gets done right, probably not! Horrible customer service, get it together!!
I purchased a 12 volt Mini Beachcomber ride on toy for my 4 year old's birthday. I received the item after 7 business days. It took nearly 1.5 hours to assemble the toy. The toy worked properly for about 30 minutes before the accelerator button on the toy malfunctioned. I called Kohl's customer service, and I was told to disassemble the item and schedule a pickup or return it to my nearest Kohl's. I chose to return it to Kohl's due to the amount of time (likely 2 weeks or more) it would take to receive another toy.
I returned the item from Kohls expecting a discount on my order, but not only did I not get a discount, Kohl's took the Kohl's cash that I received for the order and subtracted it from my refund! So I'm inconvenienced to have to find my son another gift at the last minute and return this defective item 18 miles one way to Kohl's without any compensation or goodwill gesture for my trouble! Kohl's will not receive any more of my business and I've shredded my Kohl's charge card! Amazon and Wal-Mart.com have always treated me fairly in similar situations, so I'm going to stick with them!
I just want to voice my concern that a store such as Kohl's has literally NOTHING made in the USA as part of their product line, clothing or otherwise. I find this very disheartening. I have had MANY quality issues with the clothing they do sell which are made in every 3rd world part of the planet, obviously using near slave labor in order to keep the costs very low, which is reflected in the quality of the items. If nothing more, why not have a "MADE IN USA, support American workers" section of the store.
You can charge more of course, because it would be made by Americans that make more than 50 cents a day, but I for one would GLADLY spend the extra money for BETTER quality, and know that I'm helping to keep and maybe bring back jobs to the USA. It's easy for people to dismiss my comments or this notion, until they or someone in their family loses a job due to outsourcing to another country. I hope this comment does not fall on deaf ears, and perhaps more people can make this stand as well. I hope Kohl's will try to do the right thing and at least consider a suggestion like mine. Thank you.
I purchased a Citizen brand watch (retail value: $595) on 9/3/16 from your Bridgeton location. I had the woman working the jewelry department size the watch (removing links) while I was there. Not only was she far from delicate, she completely broke 2 pins and damaged the steel links (permanently scratched 3 links), then continued to tell me "You don't need the pins anyway". Later that evening, I also noticed a small dent on the watch case and scratch on the crown. I went to another jewelers the next day to have it looked at and there was nothing that could be done to fix the scratches and dents on the watch links, case, or crown. This is an expensive timepiece and I cannot believe the lack of care given to such a quality watch. I have purchased a lot of things from Kohl's, both clothing and jewelry, and I plan to not shop there for fine jewelry ever again. I would like something to be done to fix this issue.
I don't know what has happened to Kohl's but it is very obvious that their clothing line has gone WAY downhill. It's cheap and the quality is terrible. You can get better clothes at Walmart and it didn't use to be this way. They are going to lose a lot of loyal customers who used to appreciate the value etc. It's just gone downhill!!!
I sent in a check to them and they didn't receive it so I got charged a late fee. I sent a letter stating that I sent a check and I don't understand what happened. I set up an online payment for my original charge not including the fee. They reversed the original fee and then charged me another fee that was double the original for not paying the first fee "on time." How can I pay a fee on time that was reversed/non-existent!!! I am so sick of their bad customer service from the credit card to in store. Getting really sick and tired of this store! I'm tempted to return all my recent purchases and cancel my card!
Ordered camera for daughter, five weeks ago. She still has not received it. No response from Kohl's except "looking into it". Ordered four dish sets. One arrived broken. One arrived missing all but one piece! Kohl's made US return them to store. Store clerk helpful, told us to reorder and ALL discounts would be re-applied. We reordered, called them to get discounts applied and were rebuffed. After five weeks, still no two dish sets and no camera!
I ordered a pair of size 8 black boots this summer at Kohl's.com. Everything seemed fine until I opened the box to discover they had shipped me a pair of size 11 brown boots. I called customer service to rectify the situation and was told that I had to rebuy the boots and pay for the $10 shipping again. I returned the boots at my local store. Unfortunately, I was told that I would not be fully compensated for the mistake and that they would refund the shipping on the original boots, but the majority of the cost for the old boots and the entirety of the cost of the new boots would not be paid for.
I have shopped at Kohl's for a long time, and it's a tradition I sense is coming to an end. I had to pay almost double the original cost to fix THEIR mistake and customer service was incredibly unhelpful and worsened the problem. Due to the ineptness of the customer service, I had to go back and pay for shipping AGAIN. This is the last time I order something from Kohl's.
I received my rebate but when my wife tried to use it at Panera Bread for an $8 and change transaction it was declined. She again tried to use it at a candy store and it was declined there too. Kohl's customer service said there is a pending charge for the Panera Bread charge and if it is not completed in 30 days the money will go back on the card. I'm upset because my wife was told by the clerks they've had trouble with Kohl's rebate cards in the past. I will not shop at Kohl's ever again and will write to the attorney general.
Beware of this company's practice of reporting false information to the credit companies. I ran a credit report as I am getting ready to buy a home. I found that in 2014 they reported me 30 days late and then 60 days late on my payments. I keep all records and I had not even charged anything during this time prior. My account was paid in full 3 months before this showed up. I pay in full every month that I charge to avoid interest. I called customer service. They took all my information and said they would pass it on to the credit department. WHAT? They would not let me talk to anyone in that department saying I would get a call after it was investigated.
I called a week later asking when I would hear something. I was told that it would be a month or longer. I called in another week and was told the same thing. I again gave them all the information that I had and said I would email them the documents proving I had no late payments. Still nothing. I began asking around and many people have had this exact same problem. My daughter said they ended up going through the Attorney General's office to get their mess cleared. That is my next step. I would think this company is setting themselves up for a huge lawsuit when their error prevents a person from being able to buy a home at the normal interest rate. Shame on Kohl's.
I ordered a bunch of school clothes through Kohls.com for my child. I entered my new and current address into the website and set this address as my primary address. Then I placed the order. Well Kohl's sent my packages to an old home address. I called Kohl's and told them that they sent they are sending the packages to the wrong address and they told me that since the fedex, ups, and usps already has the packages that there was nothing they can do. They actually told me to contact the shipping companies and try and get the addresses changed to the new address. I told them that they should be doing that and not me, because this was their own computer systems fault and not mine. They said that they cannot do that for me, that I have to do it.
Finally I asked for a supervisor and he told me the same thing. I told him that I was not going to do it and he finally said that he would try and contact them and change the address. Well after about 15 minutes waiting on the phone he gets back on and says that they cannot stop the delivery or change the address. So I tell him to just cancel the order so I can go buy new clothes somewhere else. He says he can't do that either until all the packages have been delivered. He said that if I want to wait for a couple days he can open a ticket to send ups and fedex back out to retrieve the packages and then once they are back at Kohl's they will reissue my money. Or I could try and contact the home owners of the address they delivered too and try and get them to send the packages to me... REALLY! Now I have to drive across four cities to retrieve my own packages???
So after going back and forth with this so-called supervisor I told him I wanted to talk with his supervisor and he tells me that his supervisor does not take calls. So I ask him for that supervisor's name and again he tells me that I cannot have the name or ID# and he does not take calls. So I ask for Corporate's number and he tells me that he does not have that number and if he did he could not give it out.
So I am really upset now because I have no clothes and they will not refund me the money until they get the items back. So now I have to hope that the home owners there are willing to give the clothes back so I can get my money back. I tell the so-called supervisors that this is joke, that Kohl's is a JOKE and that he is a worthless JOKE of a supervisor. I tell him that I will be calling Corporate and speaking with them, he says sorry again and "Do you have any more questions"?? So I hang up the phone!
I call corporate and they send me to Kohls.com CS. I speak with this lady and she tells me that there is nothing she can do at this time until all the items are sent back to Kohl's. She tells me that once they are that I can order more stuff with the correct address. I tell her that I will never order from Kohls.com again because of this big screw up and that I am getting no customer service. She tells me "Sorry to hear that" and "Is there any other questions I can assist you with at this time"??? WOW. KOHLS.COM is never getting my business again!!!
Actually, I'm really glad I DON'T have in store credit now after all these reviews I've read, apparently the security is nearly nonexistent. ;-) I was really excited when I went into the store because I was assured I'd get 15% off my purchase if I APPLIED for in store credit. I needed a winter coat! So... we aren't talking a $15.00 purchase here!!! Well, I was REJECTED! I have NEVERRR been rejected for in store credit anywhere. When I was at the checkout for nearly a half hour only to find out not only was I rejected, I had to go back to trying on more coats and spend more time because I did the calculations with that 15% discount in mind coming into the store.
Needless to say I was there long enough to know not only was I NOT returning as a result of being rejected. I don't do business with stores that don't want my money so. NUFF SAID! So, why would Kohl's reject a law abiding, non-thief citizen, yes with bad credit but DOES pay her bills and NOT HAVE AN INTACT SECURITY SYSTEM? Isn't that like putting thousands of dollars into a pocket with a hole in it???
On August 5, 2016 I ordered 4 ceramic/stone seahorse candle holders and a Ravens sofa protector. A big box arrived on August 11 with only the 4 (3 were badly broken, 1 was somewhat broken) candle holders. I called their customer service. After a number of probing questions and verifying my info, the rep asked if I could return them to the store. I asked if they could pick them back up as I ordered online since the store is a distance away and traffic is heavy during the week. She said I should keep them and reorder when they come back in stock. I told her they were on summer clearance. She told me she was sure they would be back in stock soon, just keep checking.
The rep asked if I received the sofa protector and I told her I did not but tracking info said it was in a separate package moving through the FedEx postal service. She said "do not worry, it will be there next week". That Sunday I drove to the Kohl's store (less busy traffic day) to return and hopefully exchange if they had any there. The clerk told me they had been on clearance and would not be getting them again! The sofa protector tracking info said on August 15 delivery was made at 1:24pm to addressee in Port Orange Florida. I live in Leland, North Carolina. Tracking info showed the package left Pennsylvania and went to Hagerstown, Maryland and then to West Virginia and then to Georgia and finally to Port Orange, Florida (wherever that is).
I called Kohls.com customer service again about never receiving the sofa protector and the rep told me to ask neighbors and call the local post office. She said she would open a case and they would email me the results. She verified my address and said they did ship it to my address in Leland, North Carolina. I contacted local post office, laughed when I gave them the tracking number as they could read all of the states and places the package went to but never North Carolina. I received an email from Kohls.com that contained the tracking number and told me it had been delivered August 15 at 1:24pm so I needed to look for it in my neighborhood or at the post office. Have a nice day! (with the great explanation mark).
Guess they felt they had charged me and it was delivered. Although not even close to my state so they got their money and who cares if I did not receive my merchandise I paid for. I immediately called and waited almost 40 minutes on hold until I spoke to a young man who saw that the delivery was made August 15 at 1:24pm but many miles away. He told me FedEx had messed up and they would reopen (?) the case. Really surprised it had been closed. He said they would try to get the item back and send on to me or have me rebuy it and they would provide the same discount I used and free shipping this time.
Well I had free shipping and a 30% discount originally and I told him I had been charged for this and you can see I never received it as I do not live in Florida. He said they had the right address for me in Leland, North Carolina and the first email rep should have never closed the case and emailed for me to look for it myself but they now had to try to find the item and get it to me if they could but in the meantime I wait for an answer. I asked him to request someone call me but he said they always investigate and email their decision. Well I told him I am very disappointed in Kohl's as I am being charged for a $45 item that is in Florida through their shipping error. I think it would only be fair to credit back my money as I do not want that sofa protector that traveled 5 states in 11 days and in someone else's home. Will they return it, and who wants it after all that.
To me this company is very disorganized and not concerned at all when they make mistakes. The email rep put the tracking number, the date and time it said it was delivered and did not notice I live in North Carolina and it was delivered somewhere in Port Orange, Florida (wherever that is) so she tells me to ask neighbors and call the post office and look for it! AMAZING RESPONSE. Most importantly the charge is on my card and there is no one else I can talk to as they only have phone customer people who email the decision makers who email their opinions.
First package was not properly secured with fragile items inside. The box had a lot of empty space so the candle holders certainly moved about and hit each other. No one cared to properly pack them. Second package ends up many states away. WOW!!!!! Pathetic company to order online from them. I would like an explanation and deserve an apology! Not to mention credit back for these items!!!
I received snail mail about my account and called customer service to close it. I was on hold for 2 hours and 15 minutes and never got to talk to anyone! There is no way a company can claim they care about customers when their customer service staffing is so low it can't answer the phone in over 2 hours. Perhaps when I selected "close account" on the voice response menu -- and they automatically directed me to wait for a service rep -- they deliberately didn't answer the phone to keep me from closing it. At best they are the worst customer care company in the US; at worst they deceptive and unethical.
I had my Kohl's charge card fraudulently used on 8/5/16. I caught the phony charge when I checked my online Kohl's account. I called customer service to report the phony charge. They said they would send me a new card within 30 days, but that I could still charge purchases with a temporary Kohl's number. I never received a temporary number. Today, 8/13/16 I went online just to see how my purchase would go through. Of course, it didn't. I called customer service to place my order. After being transferred 4 times and repeating my personal information each time, I placed my order and was given an order number, but it wouldn't go through. I was transferred again.
I finally talked to a supervisor who said that she didn't want me to leave without having my problem resolved. She gave me the phone number for the fraud department in case I got disconnected. I got disconnected after being transferred for the 4th time. The supervisor said she would call me back in case I got disconnected after being transferred again. She did not call me back. After 42 minutes of being placed on hold after hold, I talked to the most rude and thoughtless person in the fraud dept. She told me that I absolutely could not make my purchase today. These people should get together and get their stories straight. For the first time ever, I hung up in anger.
This company is the most ridiculous and unprofessional company that I have ever dealt with! Twice I have ordered E-gift cards and have had a problem with them NOT sending the order out to the recipient, but still they charge my card!!! I am presently on hold with Kohl's for OVER 56 minutes to try and fix this problem!!! Called yesterday and I thought the problem was fixed. NO! I am cutting my credit card up and I will never shop with them ever again! And I WILL TELL everyone I know about this business and to NEVER have any dealings with them! POOR EXCUSE FOR A COMPANY! They will go out of business. We are not going to keep putting up with crap like they put out to us as customers!
Long story short, the cashier tells me that I was going to get a discount on my purchase just for signing up for their credit card. Never told me that they were going to use that card towards my purchase. Some time later I get a letter saying that I owe them money. I called their customer service to explain what happened and they showed no signs of wanting to help. The person only limited herself to say: "So would you like to pay the balance over the phone today?" after I was done with every sentence and disregarded everything that I was saying. Beware of this tactic. My family and I will not do business with them ever again.
Let me begin by saying that I totally understand that when you use Kohl's cash or a Special Offer Coupon, your return amount will be less than the sale price. However, on the receipt, it clearly states the item price, sale price, the amount of Kohl's cash applied to THAT ITEM, and the amount of the the special $10 coupon that was applied to that item. It then lists "RETURN AMOUNT". Here's my example... Item price $26.00, Sale price $17.99, Special Offer $10 - $0.41, Kohl's Cash $20 - $0.83. Return Amount $17.58. (This already doesn't make sense since the return amount seems to be $16.75 when you do the math. However, that is what is stated on the receipt.)
When I returned my items today, the cashier then deducted the entire $10.00 special offer coupon. When I argued that a portion of the $10 was distributed among the $400 worth of items I had previously bought, she told me that "was corporate's policy". This is the second time that I had this happen. The first time, I wrote it off to an error. Even if you do the math, the return price at the very least should have been $16.75 each.
I'm so annoyed and feel totally ripped off! How can the receipt state one thing and then when you return it, they do something completely different? Keep your coupons. Keep your Kohl's Cash. Keep your inventory. Not going back! PS - I gave one star only because I had to. I would have preferred to rate it as a ZERO. On to every other site I can complain on.
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