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Kohl’s is a department store that sells clothing, furniture, electronics and home appliances. You can purchase its products online or at a local store. With Kohl’s Cash, customers receive $10 in store credit for every $50 spent during certain promotions. You must return electronics within 30 days, but all other items are returnable up to 180 days after the date of purchase.
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I was a loyal Kohl’s customer for many years. I had a Kohl's credit card I used infrequently but had always paid my full balance. I divorced and moved but forgot to change my address. My ex did not forward the bill and I had a <$30 charge on the account. After 2-3 months I was checking online and noticed the delinquency and paid immediately. I called Kohl’s the next day and was told I could send a goodwill letter asking for forgiveness and likely they would forgive the delinquency and remove it from my credit report because of my good history, the small amount and the circumstance (divorce/address change). I did that but got a terse reply stating they had no obligation to change anything and the delinquency would stay on my credit report. I called again and was treated rudely.
My otherwise stellar credit rating has one blemish since over some stupid tennis shoes that cost about $28. I have shredded my credit card since and will never purchase from Kohl’s again and take every opportunity to dissuade friends and family from shopping there. This is already a net loss for them of thousands or tens of thousands of dollars over a $28 bill that I actually did pay once I was aware. This is how they treated loyalty and this is why they don’t have mine any longer.
I tried to return jeans I purchased last March. I knew I was beyond the store policy but was very ill. My first time going to a retail establishment in almost a year was this trip. I tried to explain this to the woman at the store. She pushed the jeans back towards me and very curtly said "I don't care!" Today I felt well enough to call customer service and was told there is nothing they could do. It's too late to do a return, no exceptions. I can't believe a store is so unwilling to work with a customer and is okay with an associate being that rude. I've been a loyal customer for over 20 years. No longer, my business goes elsewhere!
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Never received a bill, they are charging late fees and won't work with you during a pandemic when so many are struggling to even make the minimum payment when they actually receive the bill!! Mail has been coming a month later than normal as it is!!
Very disappointed that Kohl's would discontinue the My Pillow products. They have the BEST sheets and towels. I will NEVER shop at Kohl's again. They lost my business and the business of many, many, many people. Good luck.
This company will no longer be my store of choice for buying items from anymore. Since I realized that they refuse to carry an American manufactured company My Pillow products due to a difference in political views. This is bigotry! The Kohl's company is shameful and I hope they go bankrupt after this! Goodbye to Kohls as they will never see a dime of my money! I will order directly through my pillow for my purchases from now on.
I just closed my account, uninstalled their app, and opted out of any further communication. Customer service is awful! It's been going downhill for years now and I've had enough. It appears I can add an image on the next screen. Bear in mind, I've been a Kohl's shopper for 10+ years and this was my first late payment by one day.
I made a purchase online for a Christmas gift. When I attempted to return it, I discovered that it can only be returned in person without penalty. If I choose to return it by mail, I would have to pay postage. Their return slips are archaic and they don't even provide a preprinted shipping label! I don't understand why free returns via mail during a pandemic is not available for online purchases. All other companies provide this service. Why not Kohl's? I DO NOT want to go in the store due to health reasons. I am not a frequent shopper of Kohls. After realizing this, consider my potential business nonexistent.
I ordered two toddler coats together from Kohl’s on Nov. 30, 2020. One of the coats arrived about 1 week after ordering. Today is Dec. 22nd and the other coat is yet to be delivered. Thinking the coat would arrive any day, I did not go buy another coat. There is no accurate tracking number for it to keep up with its location. The coats were shipped out by 2 different carriers for some reason that Kohl’s did not explain why. The missing in action coat was shipped through Pitney Bowes. It has past two promised delivery dates. The only information I can see on the coat is showing it has been sitting in Greenwood, IN. Every order I placed in October, November, and December from Amazon has arrived either arrived early or on the date they gave me. It has been so cold. I wish I had used Amazon to buy the coats.
CONSUMER ALERT! Ordered a Roomba online and was charged to my Kohl’s credit card $390. Over the course of the following weeks, I received emails stating that I received $105 Kohl’s cash for that purchase; however, it needed to be used prior to expiration. On the last day of expiration, I received multiple emails stating I should use my bonus Kohl’s cash before it expired that evening. Being practical, I thought I would purchase an ironing board. I was shocked to find it cost $100. Their ad stated it would be 30% off. When I went to order, my Kohl’s cash would not accept the discount. I paid $105 in Kohl’s cash (advertised to me as bonus money) plus charged to my credit card was $11.95! Why? Because, I had to pay shipping of $8.95 due to the Kohl’s cash and the additional sales tax!
Right before Christmas, I learned the roomba I purchased was not the one I thought and was over-priced (based on local competition). I had not opened either item. I took both purchases unopened and both receipts to the local Kohl’s store. I was told I could only have $265 returned to my credit card! I could have $105 in Kohl's cash to use in the next 30 days. Excuse me? I’ve paid $401. You will credit me $265? And, $265 plus $105 does NOT equate to $401. Why? Kohl's does not return tax on Kohl's cash purchases! They were rude, told me it’s how their system works. It’s because I used the Kohl’s cash. I explained I did not ask for the Kohl’s cash. It was in their persistent email/ad that I made any effort to use it at the last minute.
But, most importantly, both items unopened and both receipts are returned to Kohl's within weeks and my Kohl's credit card bill has not even been due yet. But, THEY WILL NOT RETURN MY FULL CREDIT. AND, doesn’t the government understand or all consumers, THEY DO NOT RETURN SALES TAX ON KOHLS CASH PURCHASES. HOW IS THAT LEGAL?!?
I went home, made my best effort to reach someone at corporate. No one responded to emails. I reached someone online who told me that I was correct. In short, he said, if I have both items unopened and both receipts, I receive full credit on my Kohls credit card. We went to the other local Kohl's store. The manager would not come to the service desk and discuss with us. The girl at the desk was told to tell us the people online do not know how things work. I asked for a number to reach corporate. She gave me a phone number. It was generic. I reached with pushing buttons a ‘refund inquiry’ department. On hold, over and over, the message was ‘we follow our return policies. Your return may only come as Kohls's cash. 'Hmmm...'
After 30 minutes on hold, when asked how he could help me, I began my story. He told me he only works with thefts. He’d send me to the executive office to leave my name and number. This time, the phone answered immediately to nothing but a voicemail to leave a name and number, then, click. I left my name and number. Never heard from them. This is a BIGGER ISSUE THAN ME. CONSUMER ALERT!
My issue started when I went online to make an order. At the conclusion of the order everything was approved and I received the confirmation email. 2 hours later I received an email saying my order had been cancelled, but no explanation to why. I assumed there was an issue with my card so I made the order again using a different card. Same story. Confirmation email, delay, order cancelled with no explanation. I had a gift card from Kohl's so I just went to the store and made a purchase of a similar item. I received Kohls cash from my purchase, yaay! So at the designated time I AGAIN went online to make an order of different items (it's Covid-19 out there so I'm trying to stay online vs in person, but Kohls makes it too hard).
AGAIN the order using Kohl's cash went through and then cancelled so I AGAIN went to the store. I spent an hour locating similar shirts and when I went through the line to use the Kohls cash, the teller said it had been spent! She called a manager that explained that the Kohl's cash would take 2 days or so to reload, but they gave me a customer service # to call. I called the number, the agents transferred me around and eventually made my order with a confirmation # that did not get cancelled. This was on Nov 29th.
On Dec 2nd I received an email saying my entire order had shipped! GREAT! WELL today is Dec 21st and I STILL have not received the order. Called customer service who could not tell me anything and she transferred me to a .com rep who said my order was scheduled for delivery between Dec 3rd-Dec16th and they could not do any research until 12 days AFTER Dec 16th which will be Dec 28th and a MONTH after making my order. Since Nov 29th I have ordered online from Amazon, Walmart, Home Depot, Best Buy, etc and have already received those orders. What are they doing that Kohls.com is not? I have wasted SOOO much time with this and even more writing these reviews. No one has offered to do anything extra regarding my wait or my experience. I am definitely not a satisfied customer and have already begun taking my business elsewhere.
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