Bath & Body Works Reviews

Jessica in savannah, GA acted as if she was not going to return my candle for an exchange. I purchased candles online for pick up on Saturday, and when I got home, one hit the floor, and I went back on Monday, Jessica acted as if it was her merchandise, and was hesitant on exchanging my candle.

Last 5 orders placed online for pickup averaged amounts $150.00 to $300.00 from March to today were cancelled due to out of stock items in Greenville SC- Cherrydale location and Woodruff Rd. Help me outside why an entire order gets cancelled for one out of stock item?? Does not make sense.. just lazy employees, too sorry to fill the orders. After my order was cancelled today, made a trip to that location and all my items were in stock. Manager could not tell me anything. Never get my business again!!!! Let me not forget it takes 10 business days to get your money back!!!

Every time I have an order through the website it screws up and this time when I had to pick up order, half of my order they decide to cancel at the last minute when my husband was already there to pick up my order, then I got the exact same things that they canceled in a different sense and when my grandson went to pay for it with the gift card they charged him six more dollars. How can that be when it's the same amount of everything?

I am writing this email with great frustration and disappointment after years as a dedicated, high-spending Bath & Body Works customer. I have been calling several times and getting no one to help me. I submitted an order on 04/24/2026 and called today 5/5/2026 as I still have not received that order. Rep told me there is nothing she can do, and I told her that I wanted to speak to a manager who came on the line and told me the same thing.

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years.

Their website constantly has issues and you have to wait like 24 hours for them to do whatever they're going to do to it. Couple years ago, I still had a lot of business with them, constantly had problems with their website. They're a big enough company, they should have a running website.

I have purchased B&BW candles in the past and have always been satisfied with the scent they put off when burned, however the last order I just received have little to no scent after burning 3 out of the four candles.

Went to the BBW in Cherrydale SC yesterday. And I have mixed reviews thanks to Mayra. Once I got to the register and Mayra was being selective with who she serviced. So after her giving Spanish lessons to her coworker she ignored me as next in line. Thank goodness for Brit who was so patient and helpful due to the fact I couldn't find my gift card. Brit was helpful with my situation even though Mayra literally kept interrupting her while she was servicing me. I think Mayra should consider being a maestra in la escuela and leave people like Brit to continue doing a great job.

I’m upset I bought a bunch of refill plug ins online and some came leaking out when it’s sealed so I’m not sure what’s going on, and you can’t call the customer service line. It just redirects back you nothing. This company has gone downhill. Mind you I spent over 120 bucks on these product. Plug ins. That’s crazy.

While I love their 1 or 2x a year REALLY GREAT SALE of 1.95 products, & the candle sale (not so much), that's the ONLY time I'll buy from there anymore. $1.95 is what it's worth... The scents of their products have gone downhill fast! More bad than good smells. Plus, their customer service is horrible when items are shipped with NO PACKING around candles -and end up broken & no assurance that the bottles are closed properly, so they don't leak, customer service doesn't help or quickly exchange... they make the lack of protective packing, the customer's fault!