Bath & Body Works Reviews

I got some Bath and Body Works, and I picked out a lot of nice little gift sets, and I realized I forgot my purse at home. I told the cashier that I was going to go get my purse and that I was coming back to get my things. When I came back to the store, she had stated that the lady had came and put back all my stuff. And then stated that they thought it was to go back box, never did she stop to think to tell them that it's a customer that is coming back for her things. So I was already rushing because it was my mother's birthday, so they messed up my gifts to give to her so I didn't even get everything. And I lost a lot of stuff, because I couldn't remember what I picked up because I picked up a lot of stuff that I didn't have.

Not just Bath and Body Works but there is a clear issue with scalpers and these companies need to put restrictions on how much people can buy. Your product and inventory will sell even with restrictions. 🙄

I just got off the phone with Bath & Body Works Customer Service. What a joke. I am a loyal customer and I stopped receiving the coupons. I sat on the phone and they told me they sent me a coupon. I wanted the one for in-store. It’s not fair. I spent so much money there only to get a coupon for online. I’m done with you Body and Body Works!!!!

Yesterday online I purchased 31 hand soaps, they were on sale for 2.95$. Nowhere on the email does it say there is a limit to how many you can buy. So I looked at my receipt & noticed I was charged full price for some. I called customer service & told them that is false advertising & they wouldn’t give me the 2.95$ deal for the soaps I was charged full price for. The “best” she could do was give me 20% off. I will never be buying anything from them again. Beware when you order online, you may be paying full price, even though they are listed on sale.

I love Bath & Body Works so much, but I have a very specific complaint to make. The Mahogany Apple candle this year smells completely different to the ones in the past. This candle was already hard to find and now it smells completely different and I am very saddened and disappointed. Please change your recipe back to the one with more apple scent in it.

Waste of money! Everything went up and quality went down. I bought a Cauldron plug-in that was $20 and it didn't even last a month before it broke! I'm done with this company.

Every. Single. Order. (Many) The candles arrive with missing wicks, wicks so short they couldn’t light a birthday candle, shattered glass, or missing items altogether. At this point, opening the box feels less like shopping and more like an episode of Will It Be Defective? And then the solution is always, “Just return it to your local store.” That completely defeats the purpose of ordering online in the first place. I wasn’t trying to schedule an errand—I was trying to avoid one.

Been a customer of B&BW for over 20 years today will be the end of me ever ordering from them again. Worst customer service!!! Never received my recent order, they put through another one and that never came, customer service explained there is a policy that they will not reship a 3rd time, even though it was their error. Insane!!

Went into a store in Warren MI and was very disappointed in the selections of soaps that were available. We are in the middle of summer here in Michigan and they have all the fall and winter selections only available. I’m a person that enjoys summer. I went into the store looking for summer like soaps not sweater weather, or crisp morning air and autumn leaves. Just very big disappointment.

I had the worst experience today with the Bath & Body Works Plaza location in Kansas City, MO. I called the store regarding my online order, and my interaction with the store manager, Ronnie, was extremely disappointing. I found him to be rude, dismissive, and disrespectful throughout the conversation. During the call, I was shocked and deeply offended by what I understood to be a racial slur directed at me. No customer should ever be treated in that manner.

I would give zero stars if I could. The app was malfunctioning and created 2 of the exact same orders and charged me twice. The customer service woman was rude and argumentative and unfriendly. She refused to do anything about it.

A one star if that. I ordered 15 items online for the semi annual sale. I received one item in the first shipment when all were supposed to be delivered by that day. I called they told me to wait for 24 hours and another 2 items shipped. These 2 items didn't move for over 2 weeks. I called back and they canceled 3 items that were no longer in stock. Go figure. Now I'm waiting for the rest of the order, which part of just shipped today 7/14. I ordered this mid June and yes I expect delays or multiple orders but they put the order on the back burner while stuff sold out. I asked to replace with different item and they wouldn't...irritating. 😡

I’m honestly exhausted with Bath & Body Works at this point. I placed two orders over $100 each, and BOTH were shipped back to the warehouse because of damage. No one notified me, no one reached out, and customer service has become impossible to deal with. I sit in chat for 15 minutes waiting for someone who never appears. It even took so long that Violet AI came back and made me redo the entire form and enter all my information again just to try to talk to someone. I have screenshots of conversations where I never got a reply. The first package was returned without any notification. The second package? They’re still holding my money and haven’t offered a solution. And because these were sale items, they’re no longer available—so I lost out completely. This is not how a major company should treat customers.

On Friday July 3 I visited the shell gas station located at 1356 Dorsey Road in Hanover Maryland. I pressed regular gas which I always use in my truck. I noticed on my receipt it charged me for Premium. The manager on duty acted like he didn't know what was going on. Beware of the gas station at this location for scamming customers.

B&W in Chattanooga Hamilton Place Mall. Julie was so helpful and kind. She was so efficient and had a lovely interaction!

I just walked out of the Arundel Mills located in Maryland. I was the only person standing in line with 4 items and the lady walked away from the register. I said, "Excuse me. I’m next." She said, "I’m off and you have to wait." I spoke with the manager about how she didn’t create a great experience. I have experienced bad service in this location before but this was my final straw. Never shopping at this location.

I received a e-coupon from B&BW for hand soaps $2.99 each, limit 24. Drove 10 miles to the store, put 5 hand soaps in my basket and 2 room fragrances (on sale 2/$16). Noted the sign on the wall "All hand soaps 5/$28." I stand in line at checkout and the girl informs me that all my hand soaps would be full price. I showed her the e-coupon and pointed to the signs on the hand soap display wall, but she says they don't apply, there is a special table for the $2.99 sale items. She advised the wall sign didn't apply to the soaps I took off that wall. I told her to put the items back, I was not going to shop where there is misleading advertising. I am really tired of this store - there are better deals and better fragrances sold elsewhere.

Jessica in savannah, GA acted as if she was not going to return my candle for an exchange. I purchased candles online for pick up on Saturday, and when I got home, one hit the floor, and I went back on Monday, Jessica acted as if it was her merchandise, and was hesitant on exchanging my candle.

Last 5 orders placed online for pickup averaged amounts $150.00 to $300.00 from March to today were cancelled due to out of stock items in Greenville SC- Cherrydale location and Woodruff Rd. Help me outside why an entire order gets cancelled for one out of stock item?? Does not make sense.. just lazy employees, too sorry to fill the orders. After my order was cancelled today, made a trip to that location and all my items were in stock. Manager could not tell me anything. Never get my business again!!!! Let me not forget it takes 10 business days to get your money back!!!

Every time I have an order through the website it screws up and this time when I had to pick up order, half of my order they decide to cancel at the last minute when my husband was already there to pick up my order, then I got the exact same things that they canceled in a different sense and when my grandson went to pay for it with the gift card they charged him six more dollars. How can that be when it's the same amount of everything?

I am writing this email with great frustration and disappointment after years as a dedicated, high-spending Bath & Body Works customer. I have been calling several times and getting no one to help me. I submitted an order on 04/24/2026 and called today 5/5/2026 as I still have not received that order. Rep told me there is nothing she can do, and I told her that I wanted to speak to a manager who came on the line and told me the same thing.

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years.

Their website constantly has issues and you have to wait like 24 hours for them to do whatever they're going to do to it. Couple years ago, I still had a lot of business with them, constantly had problems with their website. They're a big enough company, they should have a running website.

I have purchased B&BW candles in the past and have always been satisfied with the scent they put off when burned, however the last order I just received have little to no scent after burning 3 out of the four candles.

Went to the BBW in Cherrydale SC yesterday. And I have mixed reviews thanks to Mayra. Once I got to the register and Mayra was being selective with who she serviced. So after her giving Spanish lessons to her coworker she ignored me as next in line. Thank goodness for Brit who was so patient and helpful due to the fact I couldn't find my gift card. Brit was helpful with my situation even though Mayra literally kept interrupting her while she was servicing me. I think Mayra should consider being a maestra in la escuela and leave people like Brit to continue doing a great job.

I’m upset I bought a bunch of refill plug ins online and some came leaking out when it’s sealed so I’m not sure what’s going on, and you can’t call the customer service line. It just redirects back you nothing. This company has gone downhill. Mind you I spent over 120 bucks on these product. Plug ins. That’s crazy.

While I love their 1 or 2x a year REALLY GREAT SALE of 1.95 products, & the candle sale (not so much), that's the ONLY time I'll buy from there anymore. $1.95 is what it's worth... The scents of their products have gone downhill fast! More bad than good smells. Plus, their customer service is horrible when items are shipped with NO PACKING around candles -and end up broken & no assurance that the bottles are closed properly, so they don't leak, customer service doesn't help or quickly exchange... they make the lack of protective packing, the customer's fault!

Had two orders that I had made on March 29 and they were supposed to be here April 2 or 3rd. The one order (they were both for Easter) showed up on Easter. The other one never has shown and I called yesterday and the lady said they would replace it and she put the order in and now today I get a notice from UPS that says it’ll be here by April 20 so I’m looking at another 10 days. Do not order online, if you want it, go to the store and get it This is ridiculous.

I placed my order on 3/30/26, and the delivery date should have been 4/2 or 4/3. Throughout the whole process, I was receiving emails. For instance, on 3/3, how excited are you? Your order is on the way. 4/1, your package will arrive soon! 4/2 Fragrance happiness is coming soon! And then, in the afternoon, a 2nd emailed received: “Your order is taking a little longer to arrive than we expected.” We truly appreciate your patience with the delivery of your package.

Absolutely horrible customer service. I have phoned in 5 times about a $75 gift card that was bought for me as a gift and each time I was told 24 to 48 hours to replace it as I could not use it because there was not a proper pin on the back of the card therefore I was given a number to call and get it fixed as they were having issues with gift cards and the pin....To me that is a Bath and Body Works issue which therefore they should be able to fix it in store which they said they cannot hence the reason they give you a number to call.

I placed an order for a select variation of items on 3/9/26, which I never received. Eventually, I see that the order has been placed and sent a second time referencing my apartment number. I go to my account to verify what I already know due to living in an apartment, to find that my apartment number was very well noted in my address. After examining the address that was entered, Bath & Body Works neglected to add the apartment number to the delivery address.

I was at the Florence store today and GIGI was the best employee I ever seen there. She was so sweet and attentive. She helped me and made sure I got all that I needed. I give her 5 stars. I will look forward to going there now.

Handling is slow. I’m in day 7 since the order and it still hasn’t shipped. The warehouse that does the packing of the orders is horrible. I have gotten shipments with soap, wallflowers leaking and candles broken because their packing of the product itself along with the warehouse packing is a joke. Sometimes they will put a sheet of bubble wrap in the bottom of the box and just throw your items on top of it which does no good. They use FedEx which is as horrible company as Bath & Body is. Between b&b lack of packing and FedEx’s lack of care about your package it is generally a certain disaster for your product to get damaged. I hope I get this last order in one piece and then I’m done with bath & body. I truly don’t know how they stay in business with all the damage and lack of customer service after the fact. Their overprice product just isn’t worth all the aggravation that comes with it!

If I could give zero stars, I would. I am angry and I am so sick of Bath & Body Works. I try to put an order in to buy myself some new products when I did. They took my money in seconds, and error occurred, and then all of a sudden, the order wasn't placed. It was a ghost order now. They have my money and they will not give me my money back for 3 to 5 business days. I am so frustrated and angry. This company is a disgrace. They should be closed down. They are robbing people taking money from people. Think about how many people they do this to, if they did this 29 hundred people times a hundred dollars, holy cow. That's a lot of money. And then they'll just sit on it for 3 to 5 days. They'll make interest off of my money. It's wrong.

Do not order Bath and Body Works to be shipped. Every order is missing over half the items or they are broken. I haven’t gotten one right yet. And if they don’t have your item you’ve wasted your coupons, which don’t get refunded. This company is Awful.

On Friday I went to Bath & Body Works to purchase something for my daughter. They didn't have it. I ended up spending $80! I was at the Bay Plaza shopping center at 12 pm. By me putting the time the three sales people that were there will be recognized. When I say those three are amazing!!! I was having a bad day but when I left I was much better. That young man and those two young ladies are absolutely wonderful. I just wanted to say thank you to the three of them for being so kind and turning my day around. 😘

For the last year or two, they've really been phoning it in with their graphic designs. On top of the fun scents, the artwork depicted on their candles and soap bottles have been a joy to look at for decades. Ever since AI generated imagery has become mainstream, the visuals in this store have severely gone downhill. As an artist this is immensely disappointing; I know they're heavily relying on AI now. Everything looks soulless and generic, if not just downright terrible. I just want them to know that it is noticeable. We see you. You're not fooling anyone with a creative background.

I’m letting others know buyer beware. Bath and Body Works has gone to trash. I ordered online. My products was canceled. It’s been since December 8, 2025. I have not received the refund. Spoke to several agents. They're gaslighting. They have an accent. I don’t know if they’re out of the country but something is very suspicious with Bath & Body. I would not advise anybody to patronize this company. Buyer beware. I've called 3 to 5 times and I get the same response. Wait 3 to 5 business days and your money will be back on your form of payment. This has been almost 2 months. This makes no sense to me that a company can get away with taking people's money.

I have been shopping at Bath and Body for many many years, but I am never going back again. I got several of your wallflowers probably a year ago because they were on sale and I got a lot of them maybe somewhere on clearance. I’m not sure but I had a bunch and because of Christmas I used all the Christmas scents. Now this week I put one of those that I bought a long time ago on my wall and it was the worst terrible smell and being in the past I’ve returned them and they traded out for another one today they did not. They said it was past the 90 days. Well I’ve never heard anyone tell me about the 90 days.

I am extremely disappointed with Bath & Body Works candles and their return policy. I purchased 17 candles, and 5 of them stopped burning before they even reached halfway. The wicks are now completely unusable and will not relight, making the candles a total waste of money. I brought them to my local store hoping to exchange them—not even asking for a refund—but was told they could not be returned because they had been used. How else would I know there was a defect if I didn’t burn them?