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I've used Bath & Body Works for many years and have purchased lots of things online. I received a gift card from my son for my birthday, so I purchased several of the foaming soaps online. My delivery came, but when I opened it I discovered that it wasn't my order! I called the 800 number and spoke to a representative who was able to place my order again. Then I was told that it was my responsibility to return the box (which was poorly packed!) to a store. I ordered online so that I didn't need to go to a store! Seriously, who has time? Very disappointed in this.
So I shopped at Bath and Body Works and purchased $200 worth of three wick candles. Now burning these candles I’m noticing after the candle gets to about halfway of burning the wick starts to go out on their own leaving the candles burning uneven or not at all. Now if I’m spending $25 on a candle when they’re not on sale I don’t feel that that’s fair being that I’m only getting 75% use of a candle that I paid $25 for. I contacted the company about this and they told me to bring the candle in to the store and explain to them that it’s not burning evenly and they would give me a better burning candle. That’s not resolving the issue though. The issue at hand is that why are we being charged $25 for three wick candle and after the candle burns halfway only one wick of the candle is burning. Therefore it is causing me to have to waste a little more than a quarter of a candle. Not a happy customer!!
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Has anyone noticed their hands looking light orange after using marshmallow pumpkin latte lotion from Bath & Body? Because lately my right hand looks orange and I don't know if it's from the lotion or something else.
All of my moisturizing body wash have mold around the flip tops. I ordered 12. When I contacted them with the order number provided in the order email, they can not find a order with that number and can not receive pictures or emails for me to prove it. So needless to say I'm out 12 bottles because who wants to take a shower with moldy products??
I want to share my experience with two companies, Bath and Body Works (BBW) and Lasership. I placed an online order in the early part of middle November from Bath and Body Works in order to (hopefully) beat some of the holiday shipping, especially since it’s known the mail will be grindingly slow this season. They confirmed my order and shipped the order to Lasership that day. Over 10 days passed and Lasership proclaimed they still didn’t receive the package. When I contacted Lasership they said I had to contact the seller.
I contacted BBW and they confirmed it was shipped to Lasership and they should have it. After going back and forth with this blame game and getting nowhere I contacted a rep at BBW to report my concern that I won’t get my shipment in time. She said they were having a lot of issues with Lasership and they were going to resend my order for free using 2 day shipping not using Lasership. We confirmed that all items were in-stock. She said they were and she put them on order to be shipped that day. I was told I would receive a new email with the new shipped order that night.
I didn’t receive the email but gave it some time. By noon the next day I contacted BBW customer service to see why I didn’t get a new order email. I was then informed that one item was out-of-stock so they weren’t going to ship anything until it was available… which wouldn’t be until next year. I was unhappy that I was told the item was in-stock and put in my order, but what bothers me most was I wasn’t emailed about this. Instead of letting me know and either substituting or cancelling that item and shipping the rest of the order it would’ve been left in Limbo until next year.
After talking to the other BBW customer server we decided to cancel the out-of-stock order and ship the rest of the order. I made sure we went through the rest of the order to make sure everything else was in-stock which he confirmed they were. I’d get two new emails - one for the new shipment and another for the cancelled product refund.
At the end of the day I still hadn’t received any new emails so contacted BBW again. The new rep said that the order was on hold indefinitely because now 4 out of 6 products were out-of-stock. Once again I got no email about this. I don’t understand why after an order has been placed that item is removed from inventory so it will actually be put in the order. It’s common sense people.
I asked why I wasn’t getting emails about these issues and she proclaimed I gave them the wrong email. Really? I only get emails from BBW several times a day, my email’s in my online account and I was getting order emails until the order was sucked into the Lasership black hole. She implied that me not getting the email updates was my fault until admitting they dropped the ball.
After the bad experiences and constant battles with Lasership and BBW I just canceled the whole order. I normally don’t order online with BBW but these were requested gifts that were online exclusives. I will still shop with BBW in-store but I will never EVER order from them online again and will advise everyone else not to. The poor communication, lack of transparency on out-of-stock items and just holding orders is unacceptable.
I’m also concerned about their partnership with Lasership which, after doing research, is a VERY shady company and the US government has even went after them for illegal activities and smuggling. ** There are also plenty of reports, complaints and videos online of Lasership deliverers actions including rampant damage and theft.
This is making me lose faith and trust in BBW and I question their morals in working with Lasership, who should really be shut down. I no longer trust BBW on having anything shipped and I advise people to not order from them online anymore. They lie about inventory and literally have criminals delivering their orders- if you even get them. I will just have to tell family and friends, "If it’s not available in the store you aren’t getting it." It’s sad but BBW has been going downhill for years now.
My issue with Bath and Body Works is their constant discontinuing of products. This has been going on since I started shopping there many years ago. I will find a bath or skin product that I really love, and within six months to a year it will no longer be available. This has happened again recently when I went looking for a men’s bath and hair product in a particular scent and it is already discontinued. I can already predict what their answer will be if I speak to someone in customer service regarding this. I have heard it before. They claim they are constantly reviewing products and their main concern is to offer the best to their customers, blah blah blah.
Here’s an idea: stop thinking that change equals progress when it comes to your products. If a particular item is selling and earning you a profit, leave it alone. If your goal is to introduce new products or new scents, go ahead and do that. However, are you not capable of doing that and leaving your existing products available? I know it all comes down to sales, but three of the products that were taken off your shelves in the last 10 years were products that were very popular based on my conversations with other people. I am not going to be forced into purchasing products that you have deemed are best for me. Bring back your older scents and products and you may be surprised by the return of former customers.
Received items today from FedEx. I was missing 1 bottle of shower gel, plus missing a lid on a mist spray. Also received a product I did not order. Poor service in the warehouse where items are pulled from.
I have had to call Bath and Body Works online customer service on several occasions, mostly because I forgot/failed to include an item or a promo code on my order. I have spoken to the same smiling lady (agent I’d: **) several times and I’m always happy to hear her voice. She is courteous, friendly, thorough and happy to help me. She is efficient, timely and makes no mistakes. In short, Jeanette deserves a raise!!
The products smell great, but poorly made over the years. Candles burn out before they reach the bottom. Plug ins last a week. Shameful to say these products are so expensive. But I'm even more upset at customer service or lack of. During the semi annual sale I ordered a lot of products that were in stock. I received an email a week later stating it's no longer in stock. A week later! It should have stated the product was out of stock before confirming during checkout. Poor website design. Apparently this company only cares about making a dollar instead of pleasing its consumers. They rarely offer free shipping online and nothing is available in the stores.
I normally like Bath & Body Works. But for the past couple years their candles have really gone downhill. It's the same smells over and over and all they do is change the covers of them and renamed them. However I go through a lot of candles and I still buy them from time to time. So I go in there because they're having their semi-annual sale two weeks ago or actually about a week ago I went in there and I picked out a candle and they tell me it's full price that is only the select candles that are in the middle of the aisle so I go pick me out a couple of those.
I go back in there today because on their website they're showing 50% off on all their candles. Meanwhile they have just a few little selections left of 11.95 candles. None I'm pulling none of these is what I want. These are the ones that nobody wants. So I go pick me out a couple of the other ones which happens to be eucalyptus mint. I go up to the count counter and the girl tells me now these are full price. She goes no only the ones on the middle of the counter are 11.95. I said, "Well y'all have them marked down 50% off on the website." "Because that's only on the website." And I was pissed!. Nowhere on the website does it say online only. This is the semi-annual sale so all the candles should be marked 50% off and then the select ones 11.95.
I have spent a lot of money over the years and Bath & Body Works and now I am at the point where I don't want to do business with them again. And it's not just that every time I've gone in there I get hand handled by store employees saying, "What you looking for today? How can I help you," and it's like one right after the other. I cannot even shop freely without somebody Hound hounding me every few seconds. It's annoying. And I know they think I'm rude which I am being because I don't like to be bothered like that. If I want help I'll ask for help at one time. That's it.
But getting back to the subject I came back out to my vehicle, look up the website, looked at the Pacific candle that I was planning on getting and it shows 50% off. I am livid at this point because not only have I have wasting my time, wasting my energy being in that store just to pick out something to find out they tell me the same ** over and over and over that it's not marked down that it's not 50% off and then full price yet the website has all candles 50% off. I would like to hear from others that have had the same experience from Bath and Body Works.
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