Bath & Body Works Reviews

Was at the Selden LI store and Sam helped me. She was great trying to get me set up to get coupons on my app and mailed to me. Praises for her.

⭐⭐⭐⭐⭐ I had an AMAZING experience at the Bath & Body Works Augusta Mall location on Sunday afternoon, all thanks to Ms. **! She was incredibly knowledgeable, helpful, and energetic. She gave me great candle recommendations and introduced me to the Wallflowers and plug-ins—which I’m now hooked on! 😂 Ms. ** also took the time to help me understand the Bath & Body Works app, my points, and how the free rewards I earn work.

Bath and Body Works is having a sale on the entire store. Buy 3 and get 3 free. Car fragrances, home spray, candles and plenty of other great items. Come check them out ASAP. Whiterock Marketplace - New location

I love Bath & Body Works so much, but I have a very specific complaint to make. The Mahogany Apple candle this year smells completely different to the ones in the past. This candle was already hard to find and now it smells completely different and I am very saddened and disappointed. Please change your recipe back to the one with more apple scent in it.

Rip off artists! Sold us a $25. Gift card and on trying to use it, they say NO! Talked to several useless agents. Ron, Sam, then Mike. Mike said he would not accept our gift card but would send an email for $10. Did not do that either! Rip off! DO NOT SHOP HERE! We are stuck with our unused $25. Gift card that now, they won’t redeem.

I called the corporate office because I have an account, but I wanted to add my telephone number and my date of birth so I could get the rewards. The girl asked me my email address and she said they already had my telephone number. So I said I wanted my date of birth on it. She said she could not add it. Then she told me to create a new account. I said how was I going to create a new account, my name, email and telephone number is always going to be the same. She put me on hold for several minutes, came back to the line and said that I could use my same telephone number (since that is the only one I have), but I would have to create a new email address. That is the most idiotic thing I have ever heard of. I use one email. Your company is not the most important thing in my life to use another email. She kept telling me to just make a new account. I hung on her. As big as Bath & Body is, I would think that you could add a date of birth and help a customer! Very disappointed with your company.

Their Customer Service sucks!! They can NEVER help assist. I have never received decent customer service from this website, and for the prices they charge that's a shame. They can't offer better services!!

Bath and Bodywork Oak Park Mall store #27 Kimberly store member. VERY, VERY bad attitude. Customer service is rank 0. We had $200.00 worth of your product to purchase my wife was looking for more product to purchase, was not out asked her Kimberly for help (she was standing around doing nothing). She haft and puffed like we interrupted her evening, her evening nap. Went to another teammate, she found what we were looking for in a draw. Kimberly is not the look you want for your brand. (One more thing she told us to go to another store to shop for what we need) Oak Park Mall Overland Park Kansas.

The new midnight rogue is a very smaller bottle with the same price as the bigger bottles. Sounds like a rip off to me. It should be a little since the bottle done got smaller.

I've been a customer of Bath and Body Works for over 20 years, maybe longer. I splurged the other day and bought hand soaps and room sprays. I almost didn't because the store no longer offers coupons like they used to. A few days later, the room sprays went on a "Flash Sale" for $3.50. I paid $8.00. They would not honor a price adjustment, not even for a loyal, long-time customer. That was my last order.

Buyer beware. Ordered online and package never arrived. They “refunded” me but shorted the refund $10.00. Too many other places to buy fragrance items without being scammed out being scammed by Bath & Body Works!

I paid all this money for these scent warmer holders and the oils are leaking from the bottom on my carpet and baseboards. The stain is hard to remove which is damaging my carpet. Horrible product and its extremely expensive to have this defect.

I am writing this review because I am so frustrated with the outdated policies of Bath & Body Works. I placed on online order on 9/2/26. All of my items arrived at my home as stated it would be. There was one item I had to pick up in the store. No problem. I went in and picked it up with no issues. I placed another online order on 9/8/26. I logged into my account which has my address and information set. I received a text that my items were ready for pick up. I arrived at Carriage Crossing Mall in Collierville, Tn only to be told my order was in Wichita, Ka. How could this happen? They could see my order and see my location but could not cancel the order.

Widespread Register Fraud, Hostile Managers, and Retaliatory Account Lockouts. Avoid this company and their toxic products. Consumer Warning: If you have a My Bath & Body Works rewards account, your data is completely unprotected at their store cash registers. I recently discovered that all 5 of my active, unexpired rewards certificates were stolen and wiped clean in a single 60-second window at Store #1334 (Houston Galleria, TX). I do not live in Texas, and haven't shopped at a B&BW store in months. This theft took place at store 1334 on 28 August, 2026.

It’s a scam, don’t never buy from them. I ordered dinning room table on August 6th and called them more than 10 times to find out about delivery date, they always told me shipping company will call you back with the date which they never did until I cancelled on August 21th. Then I got charged $522 for returned shipping cost. How they can charge clients for return shipping when I never received the item. Don’t buy. It’s scam.

I got some Bath and Body Works, and I picked out a lot of nice little gift sets, and I realized I forgot my purse at home. I told the cashier that I was going to go get my purse and that I was coming back to get my things. When I came back to the store, she had stated that the lady had came and put back all my stuff. And then stated that they thought it was to go back box, never did she stop to think to tell them that it's a customer that is coming back for her things. So I was already rushing because it was my mother's birthday, so they messed up my gifts to give to her so I didn't even get everything. And I lost a lot of stuff, because I couldn't remember what I picked up because I picked up a lot of stuff that I didn't have.

Not just Bath and Body Works but there is a clear issue with scalpers and these companies need to put restrictions on how much people can buy. Your product and inventory will sell even with restrictions. 🙄

I just got off the phone with Bath & Body Works Customer Service. What a joke. I am a loyal customer and I stopped receiving the coupons. I sat on the phone and they told me they sent me a coupon. I wanted the one for in-store. It’s not fair. I spent so much money there only to get a coupon for online. I’m done with you Body and Body Works!!!!

Yesterday online I purchased 31 hand soaps, they were on sale for 2.95$. Nowhere on the email does it say there is a limit to how many you can buy. So I looked at my receipt & noticed I was charged full price for some. I called customer service & told them that is false advertising & they wouldn’t give me the 2.95$ deal for the soaps I was charged full price for. The “best” she could do was give me 20% off. I will never be buying anything from them again. Beware when you order online, you may be paying full price, even though they are listed on sale.

Waste of money! Everything went up and quality went down. I bought a Cauldron plug-in that was $20 and it didn't even last a month before it broke! I'm done with this company.

Every. Single. Order. (Many) The candles arrive with missing wicks, wicks so short they couldn’t light a birthday candle, shattered glass, or missing items altogether. At this point, opening the box feels less like shopping and more like an episode of Will It Be Defective? And then the solution is always, “Just return it to your local store.” That completely defeats the purpose of ordering online in the first place. I wasn’t trying to schedule an errand—I was trying to avoid one.

Been a customer of B&BW for over 20 years today will be the end of me ever ordering from them again. Worst customer service!!! Never received my recent order, they put through another one and that never came, customer service explained there is a policy that they will not reship a 3rd time, even though it was their error. Insane!!

Went into a store in Warren MI and was very disappointed in the selections of soaps that were available. We are in the middle of summer here in Michigan and they have all the fall and winter selections only available. I’m a person that enjoys summer. I went into the store looking for summer like soaps not sweater weather, or crisp morning air and autumn leaves. Just very big disappointment.

I had the worst experience today with the Bath & Body Works Plaza location in Kansas City, MO. I called the store regarding my online order, and my interaction with the store manager, Ronnie, was extremely disappointing. I found him to be rude, dismissive, and disrespectful throughout the conversation. During the call, I was shocked and deeply offended by what I understood to be a racial slur directed at me. No customer should ever be treated in that manner.

I would give zero stars if I could. The app was malfunctioning and created 2 of the exact same orders and charged me twice. The customer service woman was rude and argumentative and unfriendly. She refused to do anything about it.

A one star if that. I ordered 15 items online for the semi annual sale. I received one item in the first shipment when all were supposed to be delivered by that day. I called they told me to wait for 24 hours and another 2 items shipped. These 2 items didn't move for over 2 weeks. I called back and they canceled 3 items that were no longer in stock. Go figure. Now I'm waiting for the rest of the order, which part of just shipped today 7/14. I ordered this mid June and yes I expect delays or multiple orders but they put the order on the back burner while stuff sold out. I asked to replace with different item and they wouldn't...irritating. 😡

I’m honestly exhausted with Bath & Body Works at this point. I placed two orders over $100 each, and BOTH were shipped back to the warehouse because of damage. No one notified me, no one reached out, and customer service has become impossible to deal with. I sit in chat for 15 minutes waiting for someone who never appears. It even took so long that Violet AI came back and made me redo the entire form and enter all my information again just to try to talk to someone. I have screenshots of conversations where I never got a reply. The first package was returned without any notification. The second package? They’re still holding my money and haven’t offered a solution. And because these were sale items, they’re no longer available—so I lost out completely. This is not how a major company should treat customers.

On Friday July 3 I visited the shell gas station located at 1356 Dorsey Road in Hanover Maryland. I pressed regular gas which I always use in my truck. I noticed on my receipt it charged me for Premium. The manager on duty acted like he didn't know what was going on. Beware of the gas station at this location for scamming customers.

B&W in Chattanooga Hamilton Place Mall. Julie was so helpful and kind. She was so efficient and had a lovely interaction!

I just walked out of the Arundel Mills located in Maryland. I was the only person standing in line with 4 items and the lady walked away from the register. I said, "Excuse me. I’m next." She said, "I’m off and you have to wait." I spoke with the manager about how she didn’t create a great experience. I have experienced bad service in this location before but this was my final straw. Never shopping at this location.

I received a e-coupon from B&BW for hand soaps $2.99 each, limit 24. Drove 10 miles to the store, put 5 hand soaps in my basket and 2 room fragrances (on sale 2/$16). Noted the sign on the wall "All hand soaps 5/$28." I stand in line at checkout and the girl informs me that all my hand soaps would be full price. I showed her the e-coupon and pointed to the signs on the hand soap display wall, but she says they don't apply, there is a special table for the $2.99 sale items. She advised the wall sign didn't apply to the soaps I took off that wall. I told her to put the items back, I was not going to shop where there is misleading advertising. I am really tired of this store - there are better deals and better fragrances sold elsewhere.

Jessica in savannah, GA acted as if she was not going to return my candle for an exchange. I purchased candles online for pick up on Saturday, and when I got home, one hit the floor, and I went back on Monday, Jessica acted as if it was her merchandise, and was hesitant on exchanging my candle.

Last 5 orders placed online for pickup averaged amounts $150.00 to $300.00 from March to today were cancelled due to out of stock items in Greenville SC- Cherrydale location and Woodruff Rd. Help me outside why an entire order gets cancelled for one out of stock item?? Does not make sense.. just lazy employees, too sorry to fill the orders. After my order was cancelled today, made a trip to that location and all my items were in stock. Manager could not tell me anything. Never get my business again!!!! Let me not forget it takes 10 business days to get your money back!!!

Every time I have an order through the website it screws up and this time when I had to pick up order, half of my order they decide to cancel at the last minute when my husband was already there to pick up my order, then I got the exact same things that they canceled in a different sense and when my grandson went to pay for it with the gift card they charged him six more dollars. How can that be when it's the same amount of everything?

I am writing this email with great frustration and disappointment after years as a dedicated, high-spending Bath & Body Works customer. I have been calling several times and getting no one to help me. I submitted an order on 04/24/2026 and called today 5/5/2026 as I still have not received that order. Rep told me there is nothing she can do, and I told her that I wanted to speak to a manager who came on the line and told me the same thing.

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years.

Their website constantly has issues and you have to wait like 24 hours for them to do whatever they're going to do to it. Couple years ago, I still had a lot of business with them, constantly had problems with their website. They're a big enough company, they should have a running website.

I have purchased B&BW candles in the past and have always been satisfied with the scent they put off when burned, however the last order I just received have little to no scent after burning 3 out of the four candles.

Went to the BBW in Cherrydale SC yesterday. And I have mixed reviews thanks to Mayra. Once I got to the register and Mayra was being selective with who she serviced. So after her giving Spanish lessons to her coworker she ignored me as next in line. Thank goodness for Brit who was so patient and helpful due to the fact I couldn't find my gift card. Brit was helpful with my situation even though Mayra literally kept interrupting her while she was servicing me. I think Mayra should consider being a maestra in la escuela and leave people like Brit to continue doing a great job.

I’m upset I bought a bunch of refill plug ins online and some came leaking out when it’s sealed so I’m not sure what’s going on, and you can’t call the customer service line. It just redirects back you nothing. This company has gone downhill. Mind you I spent over 120 bucks on these product. Plug ins. That’s crazy.