Bath & Body Works

Bath & Body Works

 3.5/5 (1863 ratings)
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About Bath & Body Works

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Bath & Body Works Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Jan. 28, 2023

I got this gift a diamond shiny ball plug-in that cost 1695. Got it a couple of months ago. Noticed that the fragrance never went down not a bit from when I put it in the wall. Well it was one that was not working. It came broken I guess. They said that sometimes there are ones that are duds. Well mine was. I didn’t think I had to save the label from two months ago so I go there and I have ones that are very similar to it. They don’t have the same one because it’s been two months now. They know damn well the price range of how much it cost. They could have gave me a store credit.

They said if the barcode was on there. I didn’t have the barcode therefore they could have gave me a cheaper one one for $10 because I know damn well that it’s over $10 for this particular one and now I’m just stuck with a wall plug-in that I can’t even use and they don’t offer any type of store credit so I could’ve got a cheaper one so I have all these fragrances with nothing to put it in. I will never ever shop there again unless this is resolved and I will let anyone and everyone I know not to shop there either!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 20, 2023

I just Bath and Body about their shipping department. I just got my order yesterday and it came in a heap. Broken bottes of the plug ins. I called but she just gave me what got broken. Now I have to go with rubber gloves and try to sort this all out. This is the second time it came like this in an extra big box with no protection in it. This is terrible. I am going to think twice about buy my product thru the mail. Terrible, do not order thru the internet.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 8, 2023

    How the products smell is irrelevant after waiting almost a month to receive an order of 15 candles that were meant for Christmas gifts. I tried several times to cancel the order once I realized the items would be received after Christmas and therefore would be useless. After horrendously long wait times, customer service reps were rude both on the phone and in online chats. I was told the order can’t be canceled because it’s “in process” and about to ship out. These were blatant lies, as the order did not ship out until about two weeks after that. When the order did finally arrive, some of the items were broken. I had to carry a very heavy box full of this useless crap into a physical store to get a refund. This company is deceptive and shady and I will never spend another cent here after this experience. Be prepared for a frustrating experience if you order from them.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 5, 2023

    Items bought Nov 2022. I only received 2 of my 12 items. I immediately contacted them by email but the emails bounced. Since then I was trying to contact them on Instagram. Their service is appalling. Every time I make contact I am told the same story. "Please give us more time to escalate etc." I have waited weeks and have asked for a refund, but again sent from what seems a system generic email. ‘Please give us more time’ blah blah blah. It is the same every time. To this moment of writing this email, I still don’t have my money back. I have sent them everything they asked for, photo proof that I only received 2 items of the 12 & I am still being given the runaround and same excuses. At this point, I am angry and furious. I don’t know what Indonesian or Nigeria call centre they are running but it is disgusting. All I want is a refund, it isn’t that hard.

    Avoid this company online shopping at all costs. They don’t care, all they care about you and continually gaslight and I have had a gutful. It’s a shame really because I love B&B Works and always shop up a storm when I visit the United States. But online shopping with B&B works only is atrocious. Avoid, Avoid, Avoid. They don’t deserve your money. I am in the process of reporting them to the Australian department of fair trading because customers have rights. And I’m sorry but I am done with them here in Australia. If I could give less than 1 star I would have given -1.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 26, 2022

    Last month, purchased [3] Mahogany & Teakwood foaming soaps from Bath & Body works. Just now using one of them over the holidays and discovering that the one I opened does not "foam" but drips out of the bottle. Changed spout with another but still doing it. Unscrewed the top and the mixture inside is a white color - this soap [been purchasing for 5+ years] is always clear. Ended up throwing the mixture away; either happened in manufacturing OR someone added to it and returned it and they are selling "returned" bottles. This really discourages me from purchasing in the future.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 24, 2022

    Wish I had checked the reviews of this company before I ordered online. Ordered the merriest gift box ever on 12/8/22. Cost was $30, plus tax. I also had a coupon for a free item if my order was over $10, so I just got a bottle of body wash for free. Shipping was $6.99 for both items. Got a confirmation notice and a few days later received notice that my items had shipped. Only received the "free" item in package. Waited a few days and called customer service. Was told the gift box was out of stock and they would issue a credit. I then had to pay the full shipping charge for the "free" item which I wouldn't have even ordered. I'll never order from them again.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Dec. 19, 2022

    I have bought Bath & Body candles for yrs, they burn nicely and the wicks can be broken off after blown out to keep the flame lower when burning. This season apparently the product was changed, namely the wicks they are now using, the flame burns higher, hotter and the top of wick gets a big black mushroom on it while burning. I always have pinched the wick off before next light, can't do that anymore have to use scissors, it's like wick has wire in it. Why when you had a nice burning candle would you change this, if this continues I will look elsewhere for my candles as will others that I gift candles to, they also have noticed the wick issue. If this change to the wicks was made to save money, the only one saving money will be when I no longer purchase your candles. I hope you will rethink your decision to change the wicks and go back to what you had before.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Dec. 15, 2022

    I like Bath & Body Works, but I feel the buy 3 get 3 free sale is very misleading. All the floor associates said that you pay for the 3 most expensive items and get the others free. This is not true. My mom and I bought six items each, and once we got to checkout, we questioned why the total was so expensive. The cashier said it's because you are not actually receiving three items for free. You're basically just getting a discount for the so called free items. The receipts don't show a balance of zero for each free item, and this is not explained until you've paid. My mom also got charged for an extra item. After catching the mistake, we had to explain it multiple times to the manager. She attempted to do the whole transaction over twice. Then she finally told my mom she could only be refunded about $12 for an item that costs $17. It made no sense. Then she decided to offer us one additional free item.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 2, 2022

    Why say it’s a sale for VIP at 8 when you attempt to purchase they email saying you need to wait until 11:45 PM? So, I wait until 11:45 wayyy after my bed time to get an email saying the sale is over. BBW has lost a value Customer that spend 125.00 plus each month. I’m DONE!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 30, 2022

    So I had 6 rewards of free products up to $16.50 because I purchase so many products and had a time frame of 90 to use them. After about 3 weeks my rewards disappeared and I then had ZERO!! I tried chatting and calling and was transferred then after a hour of my time on the phone I got hung up on. The chat agent ended the chat on me. I couldn't believe this was coming from Bath and Body. What a scam of them getting your number when they take back your rewards.

    4 people found this review helpful
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    Bath & Body Works Company Information

    Company Name:
    Bath and Body Works
    Website:
    www.bathandbodyworks.com