Bath & Body Works

Bath & Body Works

 3.5/5 (1866 reviews)

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Overall Rating3.5 out of 5
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About Bath & Body Works

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 1, 2023

I don’t know if the company advertises that the wallflower plug-ins will damage anything that is directly above it, but it will!! I had a Christmas plug-in in an outlet in my kitchen, under my cupboard, the underside of my cupboard is ruined! The wood is damaged/peeled & the plug-in smell is imbedded in it as well. IF they don’t make consumers aware of this, they definitely should!!

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Verified Reviewer
Original review: Feb. 20, 2023

I lit up one of their 3 wick candles which literally burned off one side of the glass of the candle. I had a supervisor at their customer service department hang up in my face. They are extremely rude.

2 people found this review helpful

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    Verified Reviewer
    Original review: Feb. 11, 2023

    I tried to use a reward code for my purchase. When I entered the code, it stated I needed to be a VIP/rewards member to get the coupon code. I signed up with my email. When I went to enter the code, it said, "something went wrong," and when I clicked the hyperlink to pull up all coupon codes, it still stated, "Hmm. Something went wrong, try back later." I came back the next day and tried the same thing, and conveniently, the rewards/discounts are the ONLY part of the website that doesn't work. I will not be scammed by Bath & Body Works and will purchase my candles/soaps elsewhere.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 28, 2023

    I got this gift a diamond shiny ball plug-in that cost 1695. Got it a couple of months ago. Noticed that the fragrance never went down not a bit from when I put it in the wall. Well it was one that was not working. It came broken I guess. They said that sometimes there are ones that are duds. Well mine was. I didn’t think I had to save the label from two months ago so I go there and I have ones that are very similar to it. They don’t have the same one because it’s been two months now. They know damn well the price range of how much it cost. They could have gave me a store credit.

    They said if the barcode was on there. I didn’t have the barcode therefore they could have gave me a cheaper one one for $10 because I know damn well that it’s over $10 for this particular one and now I’m just stuck with a wall plug-in that I can’t even use and they don’t offer any type of store credit so I could’ve got a cheaper one so I have all these fragrances with nothing to put it in. I will never ever shop there again unless this is resolved and I will let anyone and everyone I know not to shop there either!

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    Verified Reviewer
    Original review: Jan. 20, 2023

    I just Bath and Body about their shipping department. I just got my order yesterday and it came in a heap. Broken bottes of the plug ins. I called but she just gave me what got broken. Now I have to go with rubber gloves and try to sort this all out. This is the second time it came like this in an extra big box with no protection in it. This is terrible. I am going to think twice about buy my product thru the mail. Terrible, do not order thru the internet.

    5 people found this review helpful
    Verified Reviewer
    Original review: Jan. 8, 2023

    How the products smell is irrelevant after waiting almost a month to receive an order of 15 candles that were meant for Christmas gifts. I tried several times to cancel the order once I realized the items would be received after Christmas and therefore would be useless. After horrendously long wait times, customer service reps were rude both on the phone and in online chats. I was told the order can’t be canceled because it’s “in process” and about to ship out. These were blatant lies, as the order did not ship out until about two weeks after that. When the order did finally arrive, some of the items were broken. I had to carry a very heavy box full of this useless crap into a physical store to get a refund. This company is deceptive and shady and I will never spend another cent here after this experience. Be prepared for a frustrating experience if you order from them.

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    Verified Reviewer
    Original review: Jan. 5, 2023

    Items bought Nov 2022. I only received 2 of my 12 items. I immediately contacted them by email but the emails bounced. Since then I was trying to contact them on Instagram. Their service is appalling. Every time I make contact I am told the same story. "Please give us more time to escalate etc." I have waited weeks and have asked for a refund, but again sent from what seems a system generic email. ‘Please give us more time’ blah blah blah. It is the same every time. To this moment of writing this email, I still don’t have my money back. I have sent them everything they asked for, photo proof that I only received 2 items of the 12 & I am still being given the runaround and same excuses. At this point, I am angry and furious. I don’t know what Indonesian or Nigeria call centre they are running but it is disgusting. All I want is a refund, it isn’t that hard.

    Avoid this company online shopping at all costs. They don’t care, all they care about you and continually gaslight and I have had a gutful. It’s a shame really because I love B&B Works and always shop up a storm when I visit the United States. But online shopping with B&B works only is atrocious. Avoid, Avoid, Avoid. They don’t deserve your money. I am in the process of reporting them to the Australian department of fair trading because customers have rights. And I’m sorry but I am done with them here in Australia. If I could give less than 1 star I would have given -1.

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    Verified Reviewer
    Original review: Dec. 26, 2022

    Last month, purchased [3] Mahogany & Teakwood foaming soaps from Bath & Body works. Just now using one of them over the holidays and discovering that the one I opened does not "foam" but drips out of the bottle. Changed spout with another but still doing it. Unscrewed the top and the mixture inside is a white color - this soap [been purchasing for 5+ years] is always clear. Ended up throwing the mixture away; either happened in manufacturing OR someone added to it and returned it and they are selling "returned" bottles. This really discourages me from purchasing in the future.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 24, 2022

    Wish I had checked the reviews of this company before I ordered online. Ordered the merriest gift box ever on 12/8/22. Cost was $30, plus tax. I also had a coupon for a free item if my order was over $10, so I just got a bottle of body wash for free. Shipping was $6.99 for both items. Got a confirmation notice and a few days later received notice that my items had shipped. Only received the "free" item in package. Waited a few days and called customer service. Was told the gift box was out of stock and they would issue a credit. I then had to pay the full shipping charge for the "free" item which I wouldn't have even ordered. I'll never order from them again.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 19, 2022

    I have bought Bath & Body candles for yrs, they burn nicely and the wicks can be broken off after blown out to keep the flame lower when burning. This season apparently the product was changed, namely the wicks they are now using, the flame burns higher, hotter and the top of wick gets a big black mushroom on it while burning. I always have pinched the wick off before next light, can't do that anymore have to use scissors, it's like wick has wire in it. Why when you had a nice burning candle would you change this, if this continues I will look elsewhere for my candles as will others that I gift candles to, they also have noticed the wick issue. If this change to the wicks was made to save money, the only one saving money will be when I no longer purchase your candles. I hope you will rethink your decision to change the wicks and go back to what you had before.

    3 people found this review helpful
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    Bath & Body Works Company Information

    Company Name:
    Bath and Body Works