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Bath & Body Works

Bath & Body Works
Overall Satisfaction Rating 3.87/5
  • 5 stars
    289
  • 4 stars
    184
  • 3 stars
    131
  • 2 stars
    25
  • 1 stars
    49
Based on 678 ratings submitted in the last year

This company is not yet accredited. See reviews below to learn more or submit your own review.

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    Bath & Body Works Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 19, 2020

    Honestly Bath and Body Works has expensive products. However, I love to shop clearance and online sales, and this store has some amazing deals. I love shopping the end of the season sales. I never spend over $50 and I get tons of product. Normally the body sprays will cost $22 or more per bottle. If you shop the products on clearance or at the end of the season, you can get them under $5!! Some items cost as little as $0.75. How amazing is that? And the scents are incredible.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 16, 2020

    I just recently, in the last couple years, started shopping at Bath & Body Works. I always assumed they would be very expensive. My experience with Bath & Body Works has been wonderful. One of the candles I ordered in the mail was not to my liking. I contacted the toll free number and was told that I could exchange it for a different one. I did exchange it and was treated very well. I love it when they have their sales on candles because they smell so good and they are so affordable.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 15, 2020

      I just wanted to say, I came in shopping during Christmas time, I had a hard time finding my signature fragrance (warm vanilla sugar) and a young lady with short dark hair, I believe her name I was Tasha, she helped me find it right away, she and another lady named Erica helped me get the best deal and even gave me an extra coupon they had at the counter. I want to give them both recognition because they were truly helpful and made my experience wonderful!!! Thank you thank you Tasha & Erica!!!! Great team!!! Gaylord Mi, Bath & Body Works.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 14, 2020

      I have never been disappointed with Bath and Body Works, they are always innovative and current, providing endless options for the most luxurious scents, body fragrances, home fragrances, moisturizing lotions, soaps, candles and essential oil air fresheners. All so beautifully crafted, fabulously curated, every trip to their store is like a mini vacation for the senses that is cost effective, incredible quality that is worth every penny. My personal fragance favorites are: Forever Red, In the Stars, Magic in the Air, Dark Kiss (that I wore on my wedding day 7 years ago) and Twilight Woods. My husband loves Graphite and Ocean. Bath and Body Works is on my Christmas, Anniversary, and Birthday list every year and it should be for everyone else too. There is quite literally something for everyone!!

      4 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 8, 2020

      The prices in Bath and Body are in line with other stores: maybe even a little lower. Bath and Body also has a lot of different fragrances that others don't have and their soaps are excellent. They have a lot of variety in lotions. They also have a nice selections of perfumes. The smell of these attracted me to their store when I walked by it at the mall. I have been a customer since. I would not consider going anywhere else and I highly recommend it to all my family and friends. One walk by the store and you will be a customer forever.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 16, 2020

      After two weeks, of not receiving my items from B&B, I called to find out what is going on. They then proceeded to let me know that my items are "lost in translation." They then offered to re-order but I would not get the original scents I had ordered. Because I did not want that option and wanted a refund, which they said they would do, I then asked to speak to a manager but, after I was holding for 10 minutes I was disconnected. Needless to say, I was not able to speak to anyone. I am very disappointed in B&B and it saddens me to say after 20+years of being a loyal customer, neither myself, my friends or family will be shopping in-store or online. BTW, I worked for B&B in the past and I never felt appreciated then either. So I guess it must be time to move on.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 9, 2020

      Price increases are too dramatic! I understand COVID-19 has impacted sales in all business but B&B prices were increasing greatly before the pandemic. Most business are now offering LOWER prices to motivate buying. B&B has done away with coupons and specials such as "buy 3 get 3" or "buy 2 get 2" Aromatherapy. The Semi-annual sale used to have special sales days, "body cream $5 each", "lotion & body wash $4 each", "wallflower refill 2-pack $5 each" and 75% off discontinued items. It is almost $8 for 1 oz. hand cream, first sold under $4 each. I can purchase an 8 oz. body cream (thicker than hand cream) at $4.80 each (buy 3, get 2 free). I counted 15 stores within a 60 mile radius from my home. I'd rather drive an extra 5 miles than pay the large & continuing price increases. Most stores with cosmetic products are now selling quality bath products and their prices are quickly becoming the “better buy”.

      3 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 28, 2020

      The worst experience ever! I will never patronize your store or website again. Made an order on 6/12. Never received called customer service multiple times. Was offered a replacement order but 2 items are no longer in stock (all candles). 5 candles were processed for re ship. Initiated a refund for 2 out of stock candles and credited for shipping. Was promised sale price for the 2 candles that were out of stock 14.50 with free shipping.

      Call this morning to replace 2 candles that were out of stock at promised sale price and free shipping. I verified my amount charged to my cc as 38.00 and was charged 71.28. Really. One problem after another. Im currently on hold with my bank and requesting a charge back from all my current orders first one for 110.70 and new 71.28. So for 181.00 I have received nothing. ABSOLUTELY RIDICULOUS! NEVER AGAIN. Screw this company. Making it hard on customers already in these trying times. All for candles. TOTALLY UNACCEPTABLE!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 15, 2020

      This company has the worst customer service! If a store says it’s open to 5:00 then you let people in to shop until 4:55. I drove 80 miles got there over an hour before they closed and they wouldn’t allow any more people in the line. Drove back by at 4:40, no line but they still would not allow anyone in. Very rude employees. Don’t tell us support small business when they could care less 'bout the customers.

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      Rated with 1 star
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      Verified Reviewer
      Original review: June 3, 2020

      I have been charged twice for same purchase. They charge too much for their shipping and their sanitizer is over priced. I love their products but they are taking advantage. My deliveries from them usually go to the wrong address and it takes an eternity to receive your item.

      2 people found this review helpful
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      Bath & Body Works Company Information

      Company Name:
      Bath and Body Works
      Website:
      www.bathandbodyworks.com