Bath & Body Works Reviews

A one star if that. I ordered 15 items online for the semi annual sale. I received one item in the first shipment when all were supposed to be delivered by that day. I called they told me to wait for 24 hours and another 2 items shipped. These 2 items didn't move for over 2 weeks. I called back and they canceled 3 items that were no longer in stock. Go figure. Now I'm waiting for the rest of the order, which part of just shipped today 7/14. I ordered this mid June and yes I expect delays or multiple orders but they put the order on the back burner while stuff sold out. I asked to replace with different item and they wouldn't...irritating. 😡

I’m honestly exhausted with Bath & Body Works at this point. I placed two orders over $100 each, and BOTH were shipped back to the warehouse because of damage. No one notified me, no one reached out, and customer service has become impossible to deal with. I sit in chat for 15 minutes waiting for someone who never appears. It even took so long that Violet AI came back and made me redo the entire form and enter all my information again just to try to talk to someone. I have screenshots of conversations where I never got a reply. The first package was returned without any notification. The second package? They’re still holding my money and haven’t offered a solution. And because these were sale items, they’re no longer available—so I lost out completely. This is not how a major company should treat customers.

On Friday July 3 I visited the shell gas station located at 1356 Dorsey Road in Hanover Maryland. I pressed regular gas which I always use in my truck. I noticed on my receipt it charged me for Premium. The manager on duty acted like he didn't know what was going on. Beware of the gas station at this location for scamming customers.

B&W in Chattanooga Hamilton Place Mall. Julie was so helpful and kind. She was so efficient and had a lovely interaction!

I just walked out of the Arundel Mills located in Maryland. I was the only person standing in line with 4 items and the lady walked away from the register. I said, "Excuse me. I’m next." She said, "I’m off and you have to wait." I spoke with the manager about how she didn’t create a great experience. I have experienced bad service in this location before but this was my final straw. Never shopping at this location.

I received a e-coupon from B&BW for hand soaps $2.99 each, limit 24. Drove 10 miles to the store, put 5 hand soaps in my basket and 2 room fragrances (on sale 2/$16). Noted the sign on the wall "All hand soaps 5/$28." I stand in line at checkout and the girl informs me that all my hand soaps would be full price. I showed her the e-coupon and pointed to the signs on the hand soap display wall, but she says they don't apply, there is a special table for the $2.99 sale items. She advised the wall sign didn't apply to the soaps I took off that wall. I told her to put the items back, I was not going to shop where there is misleading advertising. I am really tired of this store - there are better deals and better fragrances sold elsewhere.

Jessica in savannah, GA acted as if she was not going to return my candle for an exchange. I purchased candles online for pick up on Saturday, and when I got home, one hit the floor, and I went back on Monday, Jessica acted as if it was her merchandise, and was hesitant on exchanging my candle.

Last 5 orders placed online for pickup averaged amounts $150.00 to $300.00 from March to today were cancelled due to out of stock items in Greenville SC- Cherrydale location and Woodruff Rd. Help me outside why an entire order gets cancelled for one out of stock item?? Does not make sense.. just lazy employees, too sorry to fill the orders. After my order was cancelled today, made a trip to that location and all my items were in stock. Manager could not tell me anything. Never get my business again!!!! Let me not forget it takes 10 business days to get your money back!!!

Every time I have an order through the website it screws up and this time when I had to pick up order, half of my order they decide to cancel at the last minute when my husband was already there to pick up my order, then I got the exact same things that they canceled in a different sense and when my grandson went to pay for it with the gift card they charged him six more dollars. How can that be when it's the same amount of everything?

I am writing this email with great frustration and disappointment after years as a dedicated, high-spending Bath & Body Works customer. I have been calling several times and getting no one to help me. I submitted an order on 04/24/2026 and called today 5/5/2026 as I still have not received that order. Rep told me there is nothing she can do, and I told her that I wanted to speak to a manager who came on the line and told me the same thing.