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I always thought the store was a joke with the "if you buy this you get that" or "if you spend this much, you can get this much." WHAT A SCAM!!! BUT Now, I plugged in a wallflower, after two hours the house was fully engulfed in pine smell. Then I saw a puddle under my dishwasher. I told my husband the dishwasher was leaking. As he went to inspect it, I noticed the wallflower I had plugged in two hours before was empty. I then told him that it was the wallflower that had leaked across the counter, down the dishwasher and on to my hardwood floor.
The display area on my dishwasher is DISINTEGRATED. As several people mentioned before that this substance has ruined a COMB, A RADIO, A KITCHEN COUNTER AND A DINING ROOM TABLE. Please take this off the market. I cannot get the smell out, my dishwasher front is ruined and the smell is permeating. I am literally cooking sauerkraut to get the smell out of my house. What a joke this company is. and DANGEROUS!!! Stop. Stop. Stop. Do not buy from these people. The whole company is a scam.
Shopped easily online, no lines to wait at stores, great sales on liquid hand soaps, great holiday and brand scents, very fast delivery. I will shop online more often. My relatives and company absolutely love your hand soap scents... Thank you again for your great products.
These are pretty nice. There is all sorts of scents, but I like to go with the sweet and spiced scents. They last about 3 weeks. The night lights on the scent diffusers work great, and they are perfect for bathrooms, bedrooms, and hallways. I would recommend the double sided diffusers for larger rooms.
These do smell amazing but my husband had an allergic reaction and was sneezing constantly until I got rid of them. I also have cats and my oldest cat was vomiting constantly. It's a shame because I really loved the way they made our home smell.
This is a great, and relatively expensive lotion that my sister buys me each year as a gift. I don't want to bug her for the order number so I couldn't complain on the company website. It is stupid for a company to sell a lotion that does not pour in a 'pump' glass bottle where, if the cap breaks, the lotion simply will not come out. Rather than go through the expense of return, please consider providing this lotion in a jar with a screw-on-lid rather than a pump cap. It is just too thick!!
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A lot of people have been complaining about the wallflowers, but for 2 years now I haven’t had any negative side effects. I'm only using one at the moment for my bedroom. My cat and I sleep in here every night and neither of us has had any issues as of yet. This doesn’t mean that I won’t anticipate it though. I haven’t noticed any formula changed either in the handsoaps or lotions or body shower gels, though I’ve only been using them for about 5-6 years, so they may have changed and I’ve just never known. I’m 20 years old, and I live in a nearby town from our closest Bath and Body Works. Currently, I go to Vidalia Georgia to shop there, and I have never in my life had bad customer service! We go there about 2-3 times a year to pick up holiday or season soaps, small Germ-X bottles, and body scrubs. Once a year I may pick up some perfume or lotion.
Every item I’ve ever purchased was of great quality and I thoroughly enjoyed it. Not only this, but the staff is very pleasant to be around. I really appreciate it when the worker(s) come to conversate with you a bit, and even suggest their favorite items in the store. Last time I went, 4 days ago, the lady working stood there and smelled soaps with me and commented on them. Now obviously there weren’t too many people in the store because I came a bit early, but it’s really nice when employees interact with you some and give some input on things about sales and special deals when they aren’t checking someone out. Great staff and products! I look forward to my next trip!
I used the stress relief and sleep lotions at night before bed and noticed that the nights I used these lotions I had nightmares. I was not sure at first that this was the cause until I kept a journal for two weeks and I discovered that the lotions was in fact the cause. I have used these lotions many times over the years and it never had that effect before so I really puzzled. Where the ingredients in these lotions changed recently? Signed disappointed.
Have used scent bulbs for years. One unit was empty so I went to change it but noticed a sticky, brown substance leaking from the bottom of the wallflower(??). Not sure what it is but it ruined my hardwood. (Awesome thanks). This is the first time I experienced this in my years of use so I questioned whether it was the product or not. I wiped the brown sticky residue away and plugged it back in (with a paper mat below it this time) and sure thing, after a few days the brown residue was building back up. Thankfully since I was monitoring it I caught it before it started dripping onto the floor again. Clearly a weird defect within this product. Overall my opinion is just that these things could be so much better. A different company should sell a superior product. These seem cheaply made and I’ve had a pretty inconsistent experience.
Package labeling on the wallflower refills is incorrect and misleading. Bath and Body states that the refills 'lasts for weeks AND weeks,' but they only last about 2 weeks. The use of 'and' on this label infers that their product lasts for 4 weeks. I recently purchased about 10 refills in different scents. I've tracked them on the calendar and so far, none have lasted more than 16 days. That means, for every dispenser I have, I have to replace the refill twice monthly. It would not be so bad if the product were not so ridiculously overpriced. I contacted the company and they apologize that I am unhappy, but make no apologies for the mislabeling. The product works pretty well, but I can't afford to spend that much money on air fresheners.
My husband plugged in my Wallflower upside down for a matter of seconds, it dripped out (fast) and ran over to our Garmin Pro dog collar... and literally ate through the plastic! Now our 300.00 transmitter has a giant crack down the middle and the rubber/plastic is peeling off!!! Won’t be purchasing anything from that store EVER again! If it eats through hard plastic and rubber what in the world is it doing to us as we breathe it in!
Typically I love Bath & Body, but my recent experience with the plug in room scents have me beyond disappointed. I purchased 10 refills when they were on sale last and none of them work. I won’t be buying them again.
How can I find out what is used to make the wallflower scents? I've been using them for a while but lately I feel like I can taste them... I have a soapy taste in my mouth, if I unplug them, in a few days it goes away. I feel like this is a real health issue.
On 6/12/18 I placed an order online and received it on 6/19/18 and the following is what I found when I opened the box: 1 pump was broken and soap was leaking out inside of the box; 3 caps were not on tight and soap had leaked out of them; 1 pump itself was not locked down and it was dripping soap out of 11 items ordered. I contacted customer service on 6/19/18 and to this date no one has responded to my email. I have been buying Bath & Body Works products in the store for 8+ years but this is the first time I have made an online purchase. This is not the way a company should do business and I have seen the same complaint from others.
I bought a 3-wick scented candle from their website a week ago and have now received the package in the mail. When looking at the receipt, it shows that I was charged $20.49 total. But when I checked my PayPal account, they took $28.17. Furthermore, when I received an email with the tracking number, the site (Landmark Global) said that they could not find my shipment. I am very disappointed with Bath & Body Works and will not be shopping there ever again.
Recently purchased more lotions from Bath and Body Works. When I was there, I asked if they had changed their formula as the lotion didn't seem to smell or hold the smell as it usually did in past. I normally bulk up on products when I can but had recently ran out. I got home and tried the lotion and as I suspected it basically didn't have any smell. It appears that the formula has changed and they have gone to a "fake" formula perhaps to save cost on production? Not sure but very disappointing. When I returned the product I wasn't even asked if there was a problem. That too was disappointing as they use to be a reputable company with great product and service.
I’ve been shopping with B&BW for 5 years and never had a problem, until I ordered recently during one of their sales and they shipped me leaking and unsealed product (Gentle Foaming Hand Soap). Anyone can attest that every soap is in the “locked” position and has a plastic seal so you know the product you’ve received is new, unused, and untampered with. But after waiting an extra couple of days for it to be processed and shipped, which I can forgive, I know they must’ve been busy. I don’t mind waiting a little longer for my order to be right. But my order was awful when it finally did arrive. The box was nearly destroyed, there was very little paper in the box to protect my product and ALL of my soaps were unsealed. One was leaking all over the rest and had seeped through the box. The product was half gone by the time it arrived!
When I contacted their customer care, I got the biggest cockamamie lie I’ve ever heard. “We are no longer shipping sealed product.” It took me a couple days to be able to control my temper. This is just an insult to my intelligence. You expect me to believe, you don’t ship LIQUID product with seals anymore? Really? How dumb do you think I am? You know how I know that’s BS? I’ve ordered from you before, recently. So that's a lie. Anyone with common sense knows if you ship liquids. They need a seal. Why? BECAUSE THEY LEAK. It doesn’t make sense that a business that’s been around as long as B&BW wouldn’t know that. So I know you’re lying.
Worst customer service ever. They’re just treating me like I’m trying to scam them out of free products. Like I’d even want them after going through this. I’m done with a company that can encourage its employees to lie to its customers. I work too hard for my money to tolerate handing it to someone who’s going to disrespect my intelligence to my face.
After reading about the experiences of other people, it made me think what I experienced was not just “in my head”. I’ve used BBW products for as long as I can remember. 15+years. The current bottle of bath/shower gel I am using, makes me feel like something is in my skin as I apply it.
BBW has frequent promotions of buy 3 get 2 free. I don't know exact promotion, but if you shop here, you will understand. When they have these promotions, I usually buy many items to take advantage of the "savings." I have been using BBW products for over 25 years and did not used to have these issues. Less than a year ago, I returned some rancid body lotion to them and they let me exchange it for the same product that wasn't rancid. I also bought a bunch of other products due to the promotion.
In the 25+ years I've been using their products, the products have lasted for years. I used one of the body creams but today, less than 1 year old, my (new, unused, unopened) body cream was rancid. Unfortunately, I didn't notice until I had applied to several body areas and I had to re-shower to get the rancid smell off of me. Lotion products should not be going rancid within a year of purchase. Yes, I will return it and they will probably let me exchange it for a new product that will once again go rancid before I am unable to use it all.
I have been using Bath and Body Works Wallflowers for a couple of years, I recently bought Watermelon and Lemonade scents for my plugs. I have been sick with bad headaches for 4 days and last night I noticed my cat sneezing and hacking. I took him to the vet this morning and he has respiratory irritation. The veterinarian told me to get rid of those air fresheners! I plan to take them back with my receipt for a refund today! THEY COST ME A VET BILL!
Poor quality and ingredients change in their body soap products - Has anyone else noticed a drastic change in the quality of Bath & Body Works body soap? It has always been my fave but in the last year or two it has changed a lot. It takes a good 4-5 times more soap to get a little lather and the lather last only a few seconds and breaks down (means you have to pour even more on), the scent is almost non-existent. It use to be more rich, enough so you could shave with it. Now it is like slightly thick water.
I use to get a lot of compliments on the scent. Now you can't smell it outside of the bottle. It doesn't clean like it use to and at $14 for a small bottle I'm thinking I may need to switch to another brand. I loved their Japanese cherry blossom. Think I may return my unused bottles. Even the body spray seems weak and more alcoholic like. I was a very die-hard fan of their products for many years investing a good chunk of change. :(
I am a government employee at a Federal agency located in NYC at 26 Federal Plaza; I often go to this store's East 23rd st location after work but on occasion I got outside of work. Whenever I shop at this store and I am not dressed in work attire I am scrutinized and treated like a thief by your door security. I have been targeted and followed throughout your store which obviously makes me simultaneously uncomfortable and angry. After a few times of this happening I reported it to the floor manager who assured me it wouldn't happen again and the security staff would be spoken too.
After that incident I decided to not return to that location thus I now go to the East 44th st location (since last year) and I am having the exact same problem. I was just at this location yesterday where your security staff harassed targeted me. It was a rainy cold day I was in this store not in business attire but in a hooded jacket, jeans and sneakers and the security guard Mike (according to the store manager) watched from across the room then proceeded to come close just to zero in on and watch me.
This bias behavior is unacceptable. There were plenty of people in the store when I entered and I hadn't been in the store less than 5 minutes before this happened. I approached Mike and asked him why was he targeting me. The was a store full of people to watch but yet his focus is on me. He must not have liked that I questioned him and he began to get irate and combative until a coworker convinced him to go back to doing his job. Then later that same coworker and guard could be heard disrespecting me and making light of the situation. I shop at this store a lot and for me to feel as if I cannot go to any location without being judged on my appearance is ridiculous. I will not continue to be harassed. Something must be done, I will not continue to jump from location to location just because your employees are bias either I am at the point where I am ready to seek counsel and attain an attorney
I have used the wallflowers intermittently for years. I don't always use them but I have used them in several areas of my home at one time. I always installed the bulbs properly and have not had one leak but I have seen a few leave residue on the wall. The main thing is that I recently moved and so I pulled the wallflowers out during the holidays and even bought a few new plugs to go with some of the scents I had stacked up on during a sale. Well all winter including Christmas day, I have had the worst sinus headaches. I went away on business for 2 months and came home in March to continue to experience the worst headaches. I didn't know what the cause was but one day recently all of the plugs that I was using ran out and I left them empty and just unplugged them and sat them under the sink.
I can tell you, these last few weeks have been nice. No more wheezing and no more migraine headaches. These aren't the only products of BBW that cause issues. The hand soaps, especially the deep cleaning one causes severe skin breakouts and rash, the body sprays and lotions are filled with parabens, a dangerous synthetic hormone, and lots of other chemicals that shouldn't be near the body. The room sprays cause knock out allergy reactions and headaches too and this all sucks because I want to like this place so much but more and more their business is filled with holes that can't be ignored and they make enough off of their shoppers to take the nastiness out of their products. I haven't used none of their body care in years and now it looks like I will be getting rid of my candles and wallflowers too because they are toxic to our health.
I purchased 1 gift set but the cashier charged me twice. I went back to the store but was told since the lady who double rang me wasn't there, they couldn't confirm if it was true or not. I emailed Bath and Body Works but was told I'd have to call. (What is the point of their email then?!) I kindly explained I was born with a speech impediment, so calling is not possible for me and asked if it could be fixed through email. They have ignored my emails since. Bath and Body Works is a horrible company. I can't make my speech impediment go away to call! It's like asking a crippled person to walk. It's not possible. It hurts. Worse they won't even respond. I have wasted gas going to the store 2x since for nothing to be fixed. You've lost a very loyal customer.
Sent me a smashed candle. When I called to report it, only offered to replace it with no offer of anything for my bad experience. When I asked about expedited shipping for the replacement candle, my request was refused. Took a week to get replacement candle. Placed another order. Now 8 days later and still haven’t received. Went online to track order. Order wasn’t even processed until 4 days after I placed it. I shop online because I am disabled, but will try to get to retail store from now on. Just not worth it!
What a terrible experience. Their customer service department is pure horrible, they do nothing but hang up on people. I just called to speak with someone and a Nada told me no one can help didn't take my information and didnt let me speak with a manager. Just hung up on me. I bought their Wallflower and it destroyed my brand new hardwood floors!!! Ate everything around as if it was made of acid. The liquid is harmful to all around it please dont bring this into your home.
The product is faulty and dangerous. There are no warning labels. I also noticed having difficult breathing. I dont know what they put in their product but buyer please beware. I will never buy from them again, attaching photos soon.
Our daughter was suffering from a skin rash for several months which caused our family extreme stress. We spent much time & money to figure out what was causing the rash. We finally figure it out that it e was the "Hello Beautiful" shower gel that we bought her for Christmas that was causing the rash.
I had THE BEST customer service experience with Bath & Body Works! I placed an order and my shipping info said that it had been delivered but I didn't receive a package. I called the online order customer service number and I spoke to Rebecca who is probably the MOST helpful person I've ever had the pleasure of dealing with out of all the companies that I've had amazing experiences with. It turns out that I inadvertently switched the last 2 numbers of my building number around which is why I didn't have the delivered package and she was still willing to refund the amount for that order and she placed a new order for me. The customer service quality in stores has also been equally amazing. I've been to locations in quite a few different cities and never have any issues with employees, not being helped, or using a ton of coupons.
I have used Aromatherapy Lavender Vanilla and Eucalyptus Spearmint for years... exclusively... and have given for gifts repeatedly. No more... the new formulas are not pleasant, soothing, or refreshing... actually make me itch. Why can't companies leave well enough alone? No one could come close to the products as they were. Now, they have been ruined with someone's well meaning, but totally unnecessary meddling ambition... For improvement? Or increased revenue pursuit? Doesn't matter. I'm done... and will seek reimbursement for the last batch I bought. So disappointed!!! How could you!
I have purchased the Wallflowers for years. I have always enjoyed the scents' stress relief, orange ginger and lavender. I could smell them as I was approaching my front door before I even entered and would always receive compliments on how nice my home smelled. For the past year the bulbs only “throw“ the scent for a day or 2. I have 12 diffusers in my home and can only smell if I am standing on top of them. You have changed the formula and it is very weak! Please go back to the old formula. Many of my friends have made the same comments. I will not be purchasing these any longer. You have lost a 15 year customer.
I visited the Robert Exchange Augusta Georgia location store with the intent of returning one product, but caught my eye on something else. I requested first hand, return and refund the first item and let me start anew with the second. Simple enough? No, unfortunately, the salesperson "Sherry" did an exchange anyhow and said she could not reverse it. She was adamant of saying it's finalized and attempted to verify why she believes an exchange is better and questioned why I wanted a refund.
Since when did Bath and Body have sales agents coerce their view on how customers should handle their hard spending money with their products? Not a good look for the company's brand and of how that agent represents that location as well as the corporate return policy that's been existing for ages. That uncomfortable encounter with "Sherry" turned me off from future shopping with that store. I'm waiting on BBW corporate to assist, correct the transaction, and make it right. From a maybe former BBW consumer.
Bath & Body Works Company Information
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- Bath and Body Works