Gamestop Reviews

The customer service for GameStop is absolutely horrid, I wish I could give 0 stars. Placed an order on April 28th, now in mid May 15th still half of it missing, still no answers after many calls, been yelled at by a representative. 2 days ago I cancelled the order for what was missing, today I get charged. I am told it's a refund when clearly GameStop shows as the transaction with -$50. I explained "no this means money was taken". They finally understand. No answer why I was even charged when I cancelled 2 days prior. Please close down the rest of these stores already. They are crooks. I've bought preowned items in store that were broken when I got home to have nothing done. I've also known people that have had bugs come out of preowned consoles from there.

My daughter and son in law ordered a switch for me for Christmas, and also a game for a friend. The game came, the switch never arrived. Gamestop states that it was delivered to the correct address. The picture from the delivery is not my daughter/ son in law's home, not the same place the game was delivered, it is obvious. Yet, Jamestown is unwilling to make this issue right. My daughter/ son in law are deaf and have had issues getting the right department/person, have been hung ip on, and disrespected. Gamestop does not help customers when there is an issue.

6 weeks ago, I purchased a PS5. The same day, I was notified by GameStop that they were out of the PS5, and the order was canceled. I then bought the game from Amazon, got it within a couple of days, no issues. 6 weeks later, GameStop has charged my credit card 3 times for this stupid PS5, despite canceling the order themselves, and I still haven't received a PS5 from GameStop. emails, phone calls, nothing gets through to these incompetents; they keep banging my card, I get the charge taken off, they do it again. Really awful, just a complete dog shit of a company.

Ordered a new PS5 for my son, and upon its arrival, it looked as if it was packaged by a 5 year old. The seal on the box was cut open and wrapping was very poorly wrapped for being "NEW ". I contacted the "help desk" and that was a waste of time. After 3 weeks of emails of either unanswered or answered 3 to 4 days after mine were sent, they only offered one solution, which was not acceptable. Being how long it took them to answer emails. I gave them a couple options, which I believed to be fair, but in their corporate thinking, it wasn't fair to them. Being it was their fault to start with, the options should favor the customer, since the customer is paying the money. So, canceled our pro membership and will no longer deal or buy anything from them again. My son and I have been dealing with Gamestop for about 20 years, to bad to see them go down the toilet, no wonder the stores are closing up left and right.

Mine goal was to purchase a collectible that said in-store pick up. Went in-stock to purchase and was told it wasn't for sale it was someone's pre-order. It's called bait and switch, the bait is to make you think you could pick something up in store! Once you go in store they try switch it up tricking you to buy something else. It's 100% false advertisement. What if you purchase it and you're unable to get your money back which is GameStop's goal! I pre-ordered something a few years ago and then they ran off with my $40 closed the GameStop location and never gave me back, or my money or called me, and they probably erased the order out of their GameStop system so they stole 40 bucks from me!

Online orders are not recommended unless you want to wait a week on a game. The delivery process is very slow and no communication for the 6.99. You have to pay for it.

I see why they are going out of business. I purchased a $541 item on the 3/17 and have called 3 times with the same answer of, "We are going to escalate this. It should take up to 72 hrs." I wait past 72 hrs and get the same broken English speaker reading out of a manual say, "I sorry. I can escalate this" while I still have not received an email on the status of my order. They have gladly taken my money and not providing and service except lip service. What a joke. I really use to enjoy this place but this is just called theft. Taking money while not providing services.

Went to Gamestop 2 hours after they opened to get a promo card that released on that day! They only got 50 of these cards and they apparently ran out 15 minutes after opening! How do they only get 50 of these? Pretty horrible that they get such a small amount of promo cards. Their pokemon cards are crazy overpriced! Way above MSRP!! It's a scam!

My son couldn’t wait for a video game that was just coming out. GameStop promised same day delivery. We did not receive the video game that day. We did not receive the video game the next day. Gamestop told me that the order was automatically canceled when they couldn’t deliver same day. I did not receive any notifications from Gamestop and still have not. If I didn’t call customer service I would not know it was canceled. Now the game is sold out everywhere.

I’m honestly beyond frustrated with my experience at GameStop. I bought a PS5 controller specifically because an employee (Zack) told me, with complete confidence, that it would definitely work on PC—no question about it. That was the entire reason I spent the money. I get home, plug it in, download the PlayStation software, follow every setup step I can find, and waste a ton of time trying to make it work. Nothing. It does not work the way I was told it would. I even went as far as looking up guides and troubleshooting—still nothing. So I go back expecting some kind of help or solution, and instead I get told by another employee (Maggie) that I’m basically stuck with it.