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I have used Gamestop in the past a few times. I even signed up for the pro membership. In January I received an email stating my email has been successfully changed. I never requested this. I reached out to Gamestop to recover my account. They told me the new email address on file but I never requested the change so I don't have access to the new email. I tried explaining this and no additional response. I've called multiple times and no one answers. I've waited on hold for 30+ minutes multiple times with no luck. I've reached out to corporate 4 days ago and no response. 3 months later and still no access to my account. IT SHOULD NOT BE THAT SIMPLE TO CHANGE YOUR EMAIL WITHOUT CONFIRMATION!
GameStop sells advertised new Xbox games and instead sends opened clearance items. On new unopened games, they say they are returnable to stores, but the stores are not able to refund back as items are purchased on PayPal credit. When I went to a local store to get refunded, the clerk called the manager, who said OK to issue the refunds on my three items, until the clerk called back and told they were purchased with PayPal credit, for which the returns and refunds were then denied by the manager of the local store.
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Worst you can do is buying online. I placed an order using their App, 1-3 business days; It's been almost 15 days and still processing; Went to the store and they just want to get rid of you, they treat you like you asked something for free or you bought from a different store. I used the own gift card; after a week no news about the game you need to call their "customer services"..haa.. You wish they'd provide service. Seems like they needed my $75 gift card more than I needed. Nobody would reply your emails either. Stay away.. I wish I'd read this reviews in here first.
They use stock photos so what you think you're getting is not always the case and there is no way of knowing. Then try to contact customer service and it just doesn't exist. Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. That's bad business in my mind.
This company is a bunch of scammers and should be shut down. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. When you question it they tell you they have no control over these issues
I had to get 2 of them because I really love to shop this kind of things, good experience! My kids are playing with that and they didn't have any problem to set it up. For sure I recommend for all ages.
Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. Emails did everything with no one to get hold on.
I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. So I am stuck with a defective console from gamestop with a defective gamestop disc stuck inside it, am not able to return as it past 15 days I have had it. If they have verified the console worked prior to sending to me they have noticed the eject button did work. Scoundrels like this need put out of business.
I repeat DO NOT SHOP ONLINE!! On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one (purchased Xbox One S instead of Xbox series S). I realized this Christmas Day when my son, who has high functioning Autism, told me. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one.
I couldn't have been more wrong! I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! I was appalled because this was a Christmas gift! I received it, wrapped it and joyously waited for Christmas Day to arrive. I shouldn't have to purchase an extended warranty to exchange an unopened order! My poor son lost it in the store, pacing and crying. My heart broke. ): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. I'm a single parent myself (widowed), so I understood.
I emailed corporate twice, NO RESPONSE! Called for DAYS on my lunch break and could NEVER get through (still trying). I'm saddened and appalled. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. I feel let down and mislead. Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers.
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