Consumer Complaints and Reviews
Wow! Where to begin? This is the first time I've ever made a mistake entering the wrong email address and the company's server didn't check for its validity. There was no way for me to correct the email blunder at Gamestop online site because, well, the edit email needed my valid email address just to send me the code to change it. Ahhh. So I called the Gamestop customer service, if that's what you want to call it, and received a snobby Indian rep. I imagine with all of peeved customers calling Gamestop, the Indian rep was probably having a bad day. To make a long story short, I just asked for a refund. It's common practice to send an email confirming the incident, but the Indian with an Attitude got upset when I asked to have an email confirmation sent. Needless to say, I lost my cool and, with every expletive I could muster, ended my call. I will never purchase another game, or anything else, from Gamestop again.
I called the store to see if they could help me with a matter and they couldn't. Went on Gamestop.com and called the 1 800 number. I can't believe the poor service. I waited on the phone for 2 hrs and 3 minutes!! Gamestop should really try to work on their poor customer service. Why would I hold on for 2 hrs? It was on speaker and went on with my clothes folding and washing dishes and just curious as to how much longer it would be but I hung up. Read the reviews too! Does not surprise me!!! Shame on you!!
I bought a GameStop gift card for my son's birthday and when I used it to purchased online it didn't work. I called customer service, waited for an hour and told me that the card was already been used. I complain and told me that they will send me a replacement card. I got a new gift card from GameStop and when I used it I have the same issue. I called them again. Waited for almost 2 hrs. and told me that the card was already been used. I am not sure what is going on here. I think they are just ripping off the consumer. I had a worst experienced with this company.
I purchased online a gift ecard. My account was immediately charged. About 20 minutes later the recipient received the gift card. He took the card to the Gamestop store in Arlington Heights, IL and it SHOWED 0 BALANCE! No gift. I could not find a customer service phone number, reviewed every area of the website. Sent an email, rec'd a confirmation of the email with notes to go to the website! I am waiting for a response that is real by real people. I will NOT do business again with this group!
Ordered a Wii bundle on Black Friday 2016. Opened sealed package on Christmas Eve to put it under the tree for my 5 year old son. To my horror, the console was not in the box, only the controller and power cable. Had to explain to a 5 year old that Santa could not deliver his gift. Called Gamestop and was on the phone 2.5 hours to speak to a customer agent in India. Could not understand her. I was told a replacement would be sent out and that I would receive a confirmation email. It never came. Called again today and I was on the phone for 3 hours. I was told there was no record of my previous call.
Furthermore, I was told I will have to ship the parts I received back at my expense before they would ship the correct order! I ended up demanding a supervisor and had to wait over a additional hour. I have now been told again a replacement would be shipped. We will see. I will never, ever, ever do business with this company again! I will dispute through my credit card if the order is not processed again. Very disappointed 5 year old boy!! Worse customer service ever.
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So I ordered a refurbished Nintendo 3DS XL, a copy of Pokemon Moon and a Nintendo Charger from Gamestop. The first thing is they charged me ~10$ to deliver, it's my first time ordering online from them so that seems fine, but it shouldn't be this way since I paid over $200 for these products and they can't offer me a free shipping? I later ordered a refurbish New 3DS XL that comes with a charger and an 8GB SD card from eBay for the same price they offer for the 3DS without SD card and a separate charger (New 3DS XL is better than the 3DS XL) and also a copy of Pokemon Moon from Best Buy without getting charged any shipping fee. Then I went ahead and tried to cancel my order from them. Surprisingly they don't have a cancel function for guest order on their website. So I went and do some research to find out that you have to email or call them to cancel your guest order.
I emailed them 3 times before I got an email back asking for more information which they already have, and no reply after I gave them the information. Then I called them, the first call made me wait for an hour before I had to hang up because I had things to do, the second call made me wait about 50 minutes before cutting itself off, and my third call made me wait an hour and 15 minutes before I got someone on the line to help me. The woman on the line was nice but speak really bad English for an American-based company which made it hard to work with, but overall after 3 hours in total waiting on the phone, and 2 days of figuring out how to cancel an order, I finally canceled my order. This makes me don't want to order anything from them ever again and maybe you should too.
I got a $50 Gamestop gift card for Christmas. I went online to redeem it for some games (because they are on sale before and after Christmas). After multiple hours of searching I found games I wanted, and proceeded to checkout. Everything was going well until I got to where I would enter my gift card’s information, and it said there was no balance on the gift card, which I had gotten that day, completely packaged, pin NOT scratched off (I re-entered the gift card info multiple times). I still haven't heard back from customer service, and I am fairly certain they won't help me anyway. I am VERY dissatisfied with my experience, and like others have said, I would rate zero if I could.
Purchased a Apple Watch from the online store. Order the wrong Watch, so I return it to the store, they refunded me and ship it back while ordering me the right one. Here I am a month and half later with no Watch and $253.00 dollars out of my account. I have return to the store asking for help and they say they can't do nothing for me. I have called and called and can't get through to no one. I've emailed them with my problem and they give me no solid answer. I feel like I have been robbed and have no idea what to do, as of now I'm out $253 dollars. I recommend nobody shop at GameStop period.
It's been well over a month since I placed an online order for a game through Gamestop's website. I've sent three emails and have never received a response for any. I called and was on hold for over 2 hours before finally speaking with someone. They said they would send another copy and I would get a confirmation email stating this. This was one week ago and still no updates. I'm calling again and am currently on hold (been one hour so far) and will try to get a refund but I am fearing that they will never return my money.
If I could give zero stars, I would! First, let me say that I understand the NES classic is NEW and popular right now! I went to the Four Seasons Mall location here in Greensboro on black Friday, of course they were out of the NES controllers. So I put $5 down and preordered one. I ask the cashier what the expected date would be and I was told the first part of December. It is now December 20th and I do not have a controller.
Every time that I call, I get a different response and attitude from employees. I called again today and asked nicely if they had any controllers, was told 'no'. I asked how long since I had preordered in November and was told "Ugh, I don't know. We are no longer ordering them. They'll come in when they get here and we will call you". I'm sorry, but if I preorder an item and told it'd be here by a certain date, I want my damn item!! Thank goodness the NES Classic comes with one controller so that my kids can play it on Christmas day. I will NEVER buy anything from GameStop again!!
I placed an order on Dec. 9th. By Dec. 12th it was still not processed. I called and was on hold for 1 hr. 20 minutes before I got to speak with a foreign person. They stated it would be processed and sent for shipping the next day. Of course that didn't happen. They could not cancel the order even though it had never been shipped. It showed it was shipped online with a tracking number, but the item had never been brought to the Post office for shipping. Called back Dec. 16th, it had still not been sent to shipping so the foreign customer service person that I waited 1 hr. 45 minutes to speak with said she would have it replaced and expedited shipped. This did not happen either. Today is Dec. 20th and the item has still not been brought to the Post Office for shipping. TERRIBLE customer service who cannot help and no online options. I will NEVER buy anything from Gamestop again. Ever.
I made a purchase for my nephew on Dec 6th. On Dec. 8th payment was withdrawn from my card and I received a shipment confirmation. Item was supposed to be delivered on Dec.14th. I keep checking the conf. #. It is the same message. There has been no update since. It is now Dec. 20th and I have not received my item, I have emailed customer services 5 times with no response. I call every day, their customer service # 2 hours + on the phone with no response until I got tired and try again the next day. I call the number on my bank statement no response. I don't think there is anyone alive over there in Texas. Maybe I should drive up to Texas see if someone is there, maybe I'll get a faster response. Never again will I shop at Gamestop. Horrible shopping experience ever. They were quick to withdraw my money but took no time to answer my emails or calls. My nephew will have no gift to open on the 25th.
I am writing this review because I have been waiting for almost a month now for a replacement game that was lost in shipping. Gamestop told me on phone three times now on three different occasions that took an hour to get someone on phone each time as their reps work from their living room in another country and don't care that my game would definitely be on the way and a month later still nothing. Won't give me a tracking number or confirmation number. Just keeps assuring me it's on way. Please don't order from Gamestop. There are several great companies out there that sell new and used games. Bestbuy.com, gamefly.com, bullmoose.com. Please don't use Gamestop.com as you will have trouble I'm sure.
Called 3 times, total of 6 hrs 22 minutes on the phone. All 3 calls someone answered the phone that barely spoke English. I ordered a Playstation 4 VR kit which was the last remaining kit in the entire USA. In short, thanks to their poor service, they cancelled my order without my asking them to, and now my kids can't get this for X-mas because they are out of stock everywhere in the USA. That's the short story of the issue. Read further for all of the details and the horrors these people put me and every other person through. They need to be out of business.
I chose PayPal billing to use my account and the site switched it twice back to PayPal credit. TWICE! After finally purchasing, it still went through as PayPal credit even though my preferred method of payment clearly said PayPal - Checking. I called 3 times to change the billing option. The online page would not give me an option to change billing regardless of what support said. The first call the person refused to listen to me and said he would just retry the purchase. I said "no, I need to change it, that's why I called." He literally ignored me and said, "I went ahead and resubmitted your order for processing, you can call back again during regular business hours if it fails again". I said "it will fail, why I'm calling." He said, "call back tomorrow then after it fails and someone can assist you." Really? Waited 2 hr 7 minutes for that.
Sure enough, 5 more emails from PayPal claiming fraud. I called them to please allow the purchase and I would just open a Credit Card with them. Got that done. Called back again to Gamestop, 2 hrs!!! Pathetic! Got some lady that I couldn't understand. She said the order was processed successfully and I should receive a notification. I told her it didn't because I got the failed to process and I just wanted to change and pay with my bank credit card at this point as I have to get this since it is the last one in the country. She said, “I will resubmit to process.” I SAID, “NO! DO NOT REPROCESS WITH THE SAME PAYMENT!” She ignored me and did it anyways! I emailed support several times, no response at all!!! That's ridiculous.
I went to a store. They said, “Sorry about your luck,” and they are surprised they are still in business because they suck and people come in all the time for help because gamestop.com is screws them over. That's Gamestop's own store recommending to never use their online GameStop.com site. Sure enough, wasn't processed.
Called a 3rd time. Got again some Indian person that barely spoke English, didn't care that I had issues, just asked what I wanted to do. I said, "I HAVE TO HAVE THIS. THERE ARE NO MORE IN STOCK ANYWHERE and this is the last one that is in stock because it's sitting waiting to ship to me" She said, "I will cancel your order." WTF?!!?! Are you serious? Why would I do that if the one I have reserved for purchase is the last one I can order? That means there are no more so I get this one or I'm out. She said, "You can order again online after I cancel." No I can't. It won't let me because they show out of stock! She said, "I will reprocess your order." NO! Seriously??! I said it won't go through. I don't know why I just need to change payment so I can have this for Christmas. She said, "I reprocessed the order and you should receive a tracking number shortly."
Woke up today... "YOUR ORDER HAS BEEN CANCELLED" I CAN'T GET THIS NOW AND HAVE IT BY CHRISTMAS! They are out of stock and the one I had purchased and reserved is who knows where now but thanks to GameStop, we have 10 VR games, a new PS4, VR accessories and NO Playstation 4 VR headset. I called and again, took 1 hr 21 minutes, yet again, and the person said, "Your order was cancelled due to issue with payment." I said, "No. The issue was you. It always was you. I tried 3 times on the phone and 3 times via email to change payment. Instead you cancelled my order because someone there probably wanted to but it themselves since it was out of stock."
The person stated, "You can reorder it online and you will be fine." I said, "I can't, IT IS OUT OF STOCK! That was the last one!" Response, "Ohhh. That's too bad Sir. You can check back when they are available and try again then. Have a nice day." My response, "Go ** yourselves and I'm going to do everything I can to make sure NO ONE uses your company." No parents should go through all of this and have their kids let down because a business screwed them over and wasted days of time. So pissed off!
Where do I start? So I order a WII U online on 12/12/2016. I make a mistake in my email, so I try to contact them through the website. No phone number anywhere on the website. So I send them an email with my order information and ask them to correct the email address. No response and it has been five days. So on 12/14/2016, I look up the order information on their website. The status of the order is closed and there is a UPS tracking number. The status on UPS is the label is created but has not arrived at the UPS facility. So fast forward to 12/16/2016, I check the status of the tracking number on their site an UPS.COM.
Still in the same state printed, but not scanned. So I send them another email on the morning of 12/16/2016. Wait all day and go to a local GameStop store hoping they can help me. Unfortunately, they say there is nothing they can do (BTW: The local people were very friendly). Eventually they gave me an 800 number for corporate support. So on Saturday morning 12/17/2016, I call the 800 number. I was on hold for 1 hour and 30 minutes before a customer service rep (not sure you call this guy that) came on the line. First, I am cordial and tell him I want to know what is going on with my order. He then asks me for the order and the email address of the order. I am OK with that, but then he proceeds to confirm every piece of information from the phone number to the full billing address. I give him the information and he continues to ask for more information. I have to admit my patience was wearing pretty thin at this point and I kind of lost it.
In a very firm voice, I said, "You have more than enough information and all I want to know is did the order really shipped." He goes silent for like 20 or 30 seconds. Finally talks again and starts asking for more of my personal details. I totally lose it and say "Let me talk to a manager." He goes silent again and after 10 seconds hangs up on me. I wait 1 hour and 30 minutes for Game Stop to hang up on me. I just want to say I normally do not take the time to write negative reviews, but in this case I feel everyone needs to know how bad Game Stop's customer service really is. My recommendation is to NEVER do business with Game Stop and if you are reading this after the purchase, return the product. They do not belong in business.
I went into a Gamestop store to buy a PS3 and Madden 16. But after getting there they informed me that it was cheaper to order through their online site. So we placed an order for a used PS3 and new copy of Madden 16. When the order arrived the PS3 was filthy and the side was off and loose in the box, the game was a used Madden 16 case with a used copy of Madden 17. I called their "Customer Service" three separate times. First I was on hold for 45 mins without ever talking to anyone. Second was 1 hour 45 mins same result. Third I was on hold 2 hours and 30 mins and still no customer service. Days of trying and nothing but when I called a local store I was told "Nothing we can do" so I called the store I dealt with first and they offer me a replacement but it's used and I have to drive there. No offer to help make this right but they had 100 excuses for why this happened. Never again, Amazon from now on.
I ordered a Xbox 360 online from Gamestop. They sent me a bogus tracking number. I send three emails still have not heard anything. Called twice waited over an hour both times second time they hung up on me. So I never got to talk to anyone. They have my money and I have no product I have posted on Facebook and nobody responds. If I could give them a minus star I would. I don't know how to get my product. They have stolen my money. Please help me find my package this is the only gift my son is getting this year. Now he will have nothing under the tree Christmas morning.
If I could give them zero stars I honestly would. I placed an order two weeks ago for a two digital games. I got the one game three days after I placed the order but the other I'm still waiting for. I've emailed Gamestop twice with only automated responses, I've called them only to wait for an hour listening to ads for games I don't want. They charged my card for both games but I only received the one and they still have not emailed me back or picked up the phone because of "unusually high call volumes" yeah, I'm sure. I'm never buying from them again.
I made an order on 11/30 with overnight shipping. My order wasn't processed and shipped out until 12/04. Then UPS lost my package so I went to get help from Gamestop. Their website doesn't even have a customer service number, only email! I sent the email, and never got a reply back. Now it's been almost a week, and still no reply from them.
At first I thought Gamestop was competent when I ordered a Mewtwo premium collection box and thought the online reviews were a bit too harsh when I saw the negative reviews but holy did I see the ugly face of Gamestop pop up on my second order online, putting me at over 1 hour on the line phone calls everyday, wasting my energy and time just waiting for someone to answer my call, and for them to tell me everyday to wait and give them a little bit more time everyday for 7 days now.
I am now going to call them and wait for 1-2 hours one more time to tell them if they have my package to send it, or I'm going to refund, I've never seen such business practice like this online. Online emails were barely any help and assumed that them telling me to wait and that the shipment is being shipped soon is something considered as a problem resolved. Very, VERY unprofessional company. Will be sticking to other online stores like Amazon or Walmart where I will have no problems ordering and getting shipping confirmation in just 1-2 business days. YOU READ THAT GAMESTOP? 1 to 2 days business MAX.
I placed an online order for a Gamestop gift card and never received it. I got charged for it, got an confirmation of my order and a shipping confirmation with no tracking information. I have sent 3 emails to Gamestop to inquire about my order and got no reply. There is no customer service phone number to call. This is my worse experience ever with online shopping.
I called Gamestop today a few min ago and I asked them how much could I sell my Xbox 1 for. They $60. I said "$60, that's it" and then I asked "how much do you guys sell them for." They said $220. So I said "you see how much of a difference that is? That's about $150-$160 dollar difference. That's BS." He said "well sorry." And I said "what the hell" and hung up on them. I paid $350 dollars on that Xbox 1. I mean $60. Come on Gamestop. I know you guys have bills. You need to make money. But damn, $60? That's it. That's BS. I'm never ever shopping at that store ever again and I hope you all don't either or they need to give us a better offer!!!
I ordered some of the Black Friday 2016 items that were for sale at GameStop and I selected to pay with my PayPal credit card. It is now 12/3/2016 and Gamestop has not picked up the order or confirmed the order. It is still showing as pending in Paypal. I called Paypal to see if there was a problem. There was no problem from their side. Gamestop is just not picking up these orders and processing them. Have been attempting to call Gamestop for 3 days and have held on the phone 2 hours per day in an attempt to talk to someone. There is never an answer. I emailed them and got a generic reply that I could go to my Gamestop account to check the status of my order.
This was a particularly stupid response as the order has never been picked up or processed; thus, there is no order to look at on my account. One can call a local store and sure they can sell it to you at a much higher price than the listed sale on Black Friday. No help there. I am so disappointed in this company and I can see by the other reviews that I am not alone. Too bad. If I could have given a zero for a satisfaction level, I would have. Unfortunately one star is the least I can select. I believe this was intentional on Gamestop's part. I don't think they ever intended to honor the Black Friday pricing.
I had a terrible online experience with Gamestop. I've never wrote an online review or complaint before, but since their "customer service" never got back to me, I have to voice my experience somewhere. I ordered an XBOX ONE online along with another game. Within minutes of placing the order, (8:30 am) I received an email showing the ship to address as my old address. I called to rectify this mistake and have the ship changed to my current address. I kept hearing "hold times longer than 30 minutes" and so I thought well, I'll just email them. I went back to the website, and it stated that my order was still open and that I was able to change the ship to info myself, but there was nowhere to change it! The website did not have that functionality. I tried calling and was on hold for over an hour and at the end of the day, 9:30 PM at this point, I got a message saying that my order had shipped to wrong address!
I woke up and STILL nobody had got back to me on my order. Later that night, I was able to track down my order only to find that they didn't even ship me the game I ordered, just the console. Of course when I called at 8 am this morning when they "opened", it said "wait times are longer than 30 minutes right now" and I just hung up after 30 minutes. I am done with this company. I am out 50 bucks but it's not worth fighting for it at this point. Maybe that's one way they make profits at this company. I hope this review is helpful and please be advised that you may run into similar issues with this company. BUYER BEWARE.
11/23 - Placed an order for a pre-owned game system online, with a 2 yr warranty plan, and a free game. The next day we got an email that the order was canceled. We waited an hour to talk to a rep, (did not speak good English), who told us she didn't know why it was canceled, so she took the order again, but said we couldn't have the game. We asked to speak to a supervisor, was told one call back. Didn't happen. Then we get an email that they shipped the 2 yr warranty plan, but no game system.
Called again today (11/28) waited over an hour (again). Finally spoke to someone who explained what was going on. GameStop sold to more people than they had systems. He didn't know if we would get a system by Christmas or not. But he couldn't explain why we were sent a 2 yr warranty plan for a non-existent system. He put me on hold so I could speak to a supervisor and the call was ended before I could speak with a supervisor. So I called back, waited another hour - asked immediately for a supervisor and the call was ended again without speaking to a supervisor. Three hours plus, three attempts to talk to supervision, and three failed attempts. My credit card company is suggesting fraud, and I am now inclined to believe them.
I pre-order Forza Horizon 3 from them and wanted the Ultimate Edition. They said they were out but would see if they could get another copy. I called a week later not hearing from them and didn't get a definite answer. So I resigned myself to having the "normal" copy instead. Went into to pick up my order on the day of release and as a show of gratitude and perhaps due to their inability to get me the ultimate edition, they at least provide me with the free gift model car. It was a nice gesture and a surprise. I rarely pre-order but certainly would do it again at this store.
We purchased a used PlayStation 3 from Gamestop on 10 29 2016. The systems are supposed to be roped clean before sold again. My 11 yr old son played his games that were purchased. Next thing we know we are going thru the system and we see eight porno movies on this system. I could not believe it. I called Gamestop and all they could say was that they are sorry and did my son download that porn. Wow Gamestop the system was purchased on the 29th of Oct. The porn was download Oct 22. How could we? It was not in our possession. To me your company wanted to make a quick sale and didn't bother to check. Shame on you. Did not know you were in the porn business.
Called three times to save a poster for my grandson was told they had my phone number and would call me and put it back for me. Called today manager very rude finally said he was busy that he gives them away the night the game is released. Bought the wrestling tape and the code to unlock the men. Should have not been told 3 times and even another game stop store called for me too told the same thing. Very disappointed I spend a lot of money there. I will find somewhere else.
I won't bore you with the details, but... Ordered a Xbox console - added a 2 year warranty. Unit broke, and after 2 months I still don't have a working console. Don't respond to emails until I emailed 3 times, then asked for more info, I gave them it and then no response. The phone was worse... Call center is in the Philippines and they speak bad English. To get a warranty replacement, I give them all my info, then have to call somewhere else to get an RA, then have to call them back to give them the RA. THE WORST CUSTOMER SERVICE I HAVE EVER HAD. The plan must be to make it so hard to get service after the sale that people give up and thus it saves Gamestop money on claims.
I ordered a used PlayStation 3 overnight mail, it took a 3 week. It last 3 days. I ordered 3 games WWE '13, Max Payne, Watch Dogs. They did not play and was late. I paid for 2-day mail, it was a week later.
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