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Reviewed Sept. 12, 2023
I ordered a pair of trousers and accidentally picked the wrong color. I waited on the phone for 20 solid minutes and gave up. Then I tried chatting and waited just as long. I then wrote my problem in the message box and said "Please fix my issue. I don't have time to sit here and wait for more time that I've already waited." I also typed that if they didn't fix the issue I would have my bank reverse the charges. Not one hour later, they shipped the package! This kind of "Customer Support" apparently uses this kind of tactic to FORCE the sale. I will never shop with them again. Obviously, they are no longer a reputable company.
Reviewed Sept. 28, 2022
I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money and dealing with online support has been an absolute beating. I have made 3 separate calls. ALL three calls have been one hour long "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.
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Reviewed Dec. 2, 2021
I went to Jos A Bank in Park Side Drive, Knoxville, TN, for my daughter's Prom dress to be altered. The lady who did the alteration is very friendly and helpful. The prom dress is ready on time and looked great on my daughter. We are very happy! Thanks!
Reviewed Sept. 21, 2021
I just received an email today saying my order is canceled Order Number:**. Are you guys a joke? I bought like 20 items. And boom your order canceled after 1 week placed. I will never buy from this company ever again.
Reviewed May 19, 2021
Great service, outstanding prices and courteous staff. I sent my two twin nephews in for their Graduation and they and their mom were very pleased with the choices even their grumpy dad (my brother) was impressed.
Reviewed March 23, 2021
When I 14 I had my first chance to have Mr Bank fit me in his store in Baltimore. This was a big thing in 1959. It was a sign, my brothers had been doing this for the last several years, I was passing to manhood. We would pick out material and he would take me upstairs where he would measure me then pull out his wooden patterns, trace them out, make my suit and ship it to me in Northern Va. This impressed me so much, that I still bought from him the next 50 years.
Then in 2002 I went to a Jos Bank in Lafayette La and got the worst fitting suit I have ever seen, I told them the alterations were horrible and they said as much as ** you. So I did not buy from Jos Banks for ten years, but I saw an sale ad where I could buy sale merchandise for less than $ 20.00 dollars each, so I ordered 3 shirts and two pair of shorts. Order was confirmed on internet, but then got message order canceled. Was this a come on to get you to buy higher price stuff or what. I promise the Mr Bank I grew up to know would never have allowed this to happen to one of his valued customers. John **
Reviewed Feb. 14, 2021
Not sure what is going on with these guys, but it’s frustrating. I probably spent 30 minutes shopping for the right clothing. I submitted my order and got a confirmation saying it was good to go. About 36 hours later I got an email saying the order was cancelled. No explanation, no offer for a % discount for my next purchase, nothing. Pretty frustrating for a company I used to love. Anyone know of a good replacement company with quality wrinkle-free dress shirts? I’d sure love to replace these guys in my life!
Reviewed Dec. 30, 2020
I wish there is less than one star to give. Poor Quality and poor customer service. After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use. The brands I use is Traveler Sweater and 1905 Collection. Moreover I thought the customer service will be very caring about customer experience but I was wrong.. They don't care. I do not recommend that product to anyone. It is waste money.
Reviewed Sept. 19, 2020
I ordered a sports coat for a trip I had that was 16 days out. I received free 2-day shipping and received my item in perfect condition in a matter of days. Thank you Jos A Bank. I will be back to use your services again.
Reviewed June 19, 2020
I went to the store because they had belts on sale. After a little while the guy got disgusted helping me cuz I was looking for things on sale. He just didn't want to fool with me so finally I called into customer service and they help me find for belts that were on sale. One belt was in the store three belts I had to order. The guy was ringing me out checking me out. He said, "You want them shipped to your house". I said, "Sure. Is there any extra fee for that". He goes, "No".
Well I got my bill and looked at it today and it was $8 shipping. I don't care about the $8. It's $2 per belt actually. More than that because it says shipping only three belts. I just don't like being lied to or having incompetency. The customer service is non-existent non-existent. They kept referring me back to the store. "You got to go back to the store". Well it start with never answer the phone. Nobody at the store will answer the phone so customer service said, "You got to go in the store. You got to go in the store". Well what about corporate. What about this one right there. They're dismantling businesses are dismantling. Businesses are getting rid of their stock. They're getting rid of their supply lines, are getting rid of their product lines. Customers going to suffer. Do not do not give these businesses. You are my you'll have too much trouble trying to get it back.
JoS. A. Bank Clothiers Company Information
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- JoS. A. Bank Clothiers
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