Jos. A. Bank Clothiers Reviews

The suit coat was snug but I was leaving in three days. I had little choice but to accept the coat as is. When I put on the shirt, it fit like a tent--the collar was very loose and the shirt baggy and ill fitting. The suit was tight and just felt of poor quality, snaggy, wrinkly--not what I had experienced in prior JAB purchases. I was unhappy with the suit and shirt and went to the store to return it. The JAB policy leaves altered returns to the discretion of the store manager. The manager rejected outright my request for a return, did not acknowledge that THEY had mishandled the alterations and shirt fitting.

Once the manager decided he was not going to make any offer of compensation or take back the suit, he merely repeated his position over and over, "We don't take back altered goods." While I can understand, in part, the rationale for that position, it does not excuse mistakes done by the company, especially in terms of botched alterations and ill-fitting goods selected by a sales rep. The manager never addressed me by name. He never acknowledged his company's mistakes. He refused to take back an oversized shirt that had not been worn. I asked for the name of his superior--he gave me an 800 number to JAB customer service (45-minute wait). I have never had such a negative experience with a clothing purchase. I pointed out to the manager they have ONE PRODUCT--men's suits. If they can't get that right, they should accept responsibility for their mistakes or offer reasonable concession or remuneration.

At a minimum, the manager should have refunded the cost of two dress shirts ($150) because they were fitted and given to me by their rep. The manager should have refunded the cost of botched alterations ($85). The manager should have offered partial compensation for the poor quality goods or a store credit for a reasonable amount. I found it particularly unpleasant that the manager never looked at me or addressed me as a customer or a person. In the end I should have known that companies in bankruptcy are intent only on maximizing revenue over customer service. Once the coat fitting was botched, I should have demanded a refund on the spot--although even then the manager's position of "no returns for altered goods," even if we botch the alterations, would have prevented that, and I needed the suit.

There was a time when buying a suit was a special occasion for special occasions and JAB was a reliable outlet for such a purchase. At JAB Laurel Park Mall in Livonia, MI, though, buying a suit is like placing a bet on a number at the roulette table, where you are most likely to lose. I lost. Shame on me for going back to JAB Laurel Park. I hate these kinds of on-line reviews and find them generally useless, as this one will probably be. I would not recommend anyone go to JAB Laurel Park for even a handkerchief, let alone a man's suit. They are not transactional in the interpersonal sense; they are transactional in the sense of tossing hundreds of dollars at a turnpike toll booth, where you never see your money again and roll the dice on consequences.

Original Review: Sept. 10, 2025

I place an order online, and I didn't receive it. I want my money back. It is really unpleasant. If necessary, I will file a complaint against the store. They are supposed to be very professional people.

After coming back a couple months later, an older white-haired gentleman helped me to get fitted, and didn't even ask me what kind of suit I was looking for. He just straight away started handing me different jackets and pants and told me to try them on. I explained to him I wanted a double breasted tuxedo, like the one I saw on their website. He then snarkily replies to me, "Oh, that's for a more formal occasion." HELLO? It's a wedding! MY WEDDING! How much more formal can it get? (now that's strike 2) Despite him trying to talk me out of it, I tell him I want it anyways and I checkout and have it sent to my house.

I come back to the store a couple of weeks later to get it altered, and the tailor doesn't even ask me how I want it. It was way too loose in the midsection for my style, and he tells me the jacket fits fine throughout the shoulders and back, blah, blah, blah, no alterations needed there. He then tells me to take it off and moves on to look at the pants (Um, excuse me? He barely even looked at it. It was way too loose-fitting in the waist. No one buys a suit right off the rack that fits them perfectly with no tailoring needed. **strike 3**) He tells me the only thing they'll do is hem the pants. Done.

I go to the register and checkout, and the sales rep tells me the earliest I can pick it up is in 2 weeks. They tried to schedule it the day before my wedding, and I was like no way! Are you kidding me? I'll just pick it up and take it elsewhere to have the suit jacket taken in at the sides. This place sucks! Stay away! Spend your money elsewhere. I paid $400 for a tuxedo and this is the customer service I receive? I would've been better off just going to Macy's honestly. Thanks Jos A. Bank for ruining my special day. Hopefully I can get it fixed somewhere else before my wedding day comes.

Luckily I had lost weight and mine were wearable, yet were not the type for high leg boots. All others including the groom were not even close to fitting. All pants were reordered and they had to wait until the next, the week of the wedding to get new pants in. Even though they were close to the sizes needed they still were not right. We had to make it work, which meant I had to buy a new pair of Chelsey style boots. The staff at the Winston Salem NC store are not reliable and almost ruined a wedding. I wouldn't recommend them to my dog! What a disappointment!!