Jos. A. Bank Clothiers Reviews

I have been buying suits for my sons from Jos. A. Bank for years. I’m not sure what has happened to them but customer service in every direction is terrible. I ordered a navy blue suit. The jacket arrived with glue smeared on the sleeve. I called “customer service” aka someone I clearly woke up, and they told me to return the jacket to a Men’s Wearhouse and then they’d ship me a replacement jacket. I took the glue jacket to men’s warehouse, the guy at the counter scanned it and that was that. A week later I received the replacement BRIGHT BLUE jacket not navy blue. I called “customer service”. I told the person I was sent the wrong jacket. She told me to take the jacket to men’s warehouse and they’d send me another replacement. I said, "Ok. Please make sure it’s navy blue." Four days later I got the 2nd replacement jacket. BRIGHT BLUE AGAIN!

Marsh landing store salesman Angel, he was wonderful. Got all my items for the wedding and on sale.

I hadn’t bought a suit in over 7 years and my size had changed. I am not what you would call fashion savvy and the process can be intimidating. I walked in to browse. Tiffany helped me at first and pointed out some options. I must’ve looked like a deer in headlights because Peter swooped in to save the day. He immediately sized me up and guessed my height, weight, and sizes with amazing accuracy.

Had a great experience. Mr. ** was very pleasant and personal.

For years I have purchased from Jos. A. Banks. They have changed manufacturers over the years and more recently have gotten better choices of jeans. To that end I had purchased 7 pair of the same jeans, different colors. Received one pair that was sized wrong. I thought washing it may shrink them down, but did not. They will NOT exchange the pants, same pants that I purchased 7 pair in last 4 months, for another, because the tags are missing. However, I bought 7 pair last 4 months. They need to make this right.

For several years I bought all my work attire from Jos. A. Bank. In recent years they have decreased their sizing options with limited sizes for tall individuals. It unfortunate they no longer offer these sizes and have decreased their sizing offerings specifically for tall individuals that require 36 length pants. I along with all other tall individuals will need to find a current supplier.

I wanted to buy a suit for my son's wedding. I went to the JAB at Laurel Park Mall in Livonia, MI. Several years ago, I bought five suits plus a sport coat from JAB and found the service and quality very good. I did not know the company was in bankruptcy. I asked the sales rep to measure my neck size. She did, then handed me the shirt she determined was correct. She helped select a suit and marked it for alterations. I paid for the suit, shirt, alterations, a belt, and, being a Vet, made a contribution to Veterans at the point of purchase. JAB required two weeks for alterations, which pushed the date very close to my flight date for an out-of-town event. They promised to call when the suit was ready. They did not. I called. Instead of letting out the coat an inch on both sides, they took in the coat. They had to re-alter it, not to a measured size but "full out," asked for another week and promised to call. They did not call. I went in.

Went to the Newport News location and was so disappointed with the management staff. I have spent over 20,000 dollars at this location prior to 2022. I remember I was always greeted with a hello and a smile but I went in this past Thursday morning looking to update my wardrobe looking for three suits maybe three sport coats dress pants and some dress shirts. But I wasn't even greeted and the young lady was sitting behind the register on her phone. I literally had to ask her did she work there and she replied, "Yes" with no "Can I help you" or anything of that sort so on last Thursday you guys left a value customer because I'm never going back in there again. She needs to be trained and she really didn't have the appearance that she was a manager. Sitting behind the counter on her phone was so inappropriate trying to sell hundred dollars suits.

I would give this place zero stars if I could. This is the Orland Park, IL location in the Orland Square Mall. I went to get fitted to buy a tuxedo/suit in late June and was turned away by the salesperson there. I explained to her I made an appointment online to get measured. She asked me what the occasion was (my wedding) and when the date was for my event (early September), and after told me that it was too early to get measured and to come back a month before my wedding to get fitted. So I came all the way there for nothing (strike 1).

This is the first time I have ever made a purchase from this company and I have to say that I am beyond impressed!!! We purchased two suits and three shirts for my husband and it was the easiest process I could have ever imagined. They made it so easy to return the items that didn't fit, they immediately issued a refund, and they were just awesome to work with. The quality of the merchandise is as good as it gets and the prices were phenomenal too. Anyway, I had to leave a review because this company has it going on and from now on they will be my go to when we need dress clothes for my husband.

Wow I have never had a worse experience at a suit shop, first came to them 2 months before my wedding with my order, and they only got it done for one day before my wedding, DON'T USE THEM!!!! The worst timeline and customer service.

Ray at Green Hills store in Nashville was extremely helpful and courteous. I was looking for a linen suit, and he was very patient while I tried on different sizes. Ray had great suggestions about good shirt colors to match the suit. We may well seek his advice in the future.

I went to Danbury Mall Joseph A. Bank last summer and, despite not buying a suit that day, Paula was very professional & kind & knowledgeable & generous with her time, spending an hour with me. So yesterday I bought a suit & of course I returned to that location, based upon how Paula treated me last summer. She did a great job.

My daughter and Son in Law decided to use JoS. A. Bank in Winston Salem for their Groom, groomsman and fathers' suits for their wedding. The Sales staff were asked to confirm pants were available to wear with cowboy boots. They were assured that was possible. All men go measured and when the pant came in they were slim wear and non of the pants would fit the measurements of the men.

Terrible quality. This company has tanked in terms of its product. I used to buy dress shirts here because there was a good selection of colors and styles and the quality was always good for a very reasonable price. I’ve had the good fortune of dropping some pounds and have gone down a size and been able to comfortably wear fitted shorts. I bought 5 dress shirts here and the quality of the material has gone drastically downhill. The collar of one of the dress shirts is already fraying after wearing it only 3 times. I’m going to be tossing these and moving on. I’d never recommend this company to anyone any longer.

Ordered pants… received wrong size, wrong color. Website is difficult to navigate. Simple tasks like finding past order, finding where to complete a return, editing shopping bag etc. are a nightmare to find. Do better Jos A. Bank.

Jos. A. Bank has some terrific employees, however since the buy-out their quality has consistently slid where I buy very few clothes there. I just bought a pair of socks and was asked to rate them for their site - but they didn't publish it because I was honest about the decline. They are having me look to Brooks Brothers, who seems to have remained consistent in quality and traditional style. If I wanted trendy clothes I'd shop elsewhere.

This company has gone WAAAY downhill since I started with them 40 years ago. Customer service horrible, in-store selection suck, little imagination, sizes off. Been hung up on 5 times, no reply with chat. Stay away.

I purchased 2 suits online on a Tuesday which were scheduled to arrive on Friday. They sent the confirmation and I thought everything was fine. On Wednesday they sent me an email saying the order was canceled so I called them because I did not cancel the order. They then told me that the billing information didn't match so they canceled it. I asked them the obvious question, why didn't that come up at checkout? This could've been easily handled and corrected. But instead they sabotaged my weekend. There was no way to get an order in to get my suits on time for a wedding. Never doing business with them again.

I bought several pairs of leather dress shoes and the condition for each pair was absolutely horrible. They were all worn out. The shipping was very slow as well. The refund took a long time, but the return process was fairly easy. I'm not going to use this merchant ever again though.

I ordered a pair of trousers and accidentally picked the wrong color. I waited on the phone for 20 solid minutes and gave up. Then I tried chatting and waited just as long. I then wrote my problem in the message box and said "Please fix my issue. I don't have time to sit here and wait for more time that I've already waited." I also typed that if they didn't fix the issue I would have my bank reverse the charges. Not one hour later, they shipped the package! This kind of "Customer Support" apparently uses this kind of tactic to FORCE the sale. I will never shop with them again. Obviously, they are no longer a reputable company.

I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money and dealing with online support has been an absolute beating. I have made 3 separate calls. ALL three calls have been one hour long "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.

I went to Jos A Bank in Park Side Drive, Knoxville, TN, for my daughter's Prom dress to be altered. The lady who did the alteration is very friendly and helpful. The prom dress is ready on time and looked great on my daughter. We are very happy! Thanks!

I just received an email today saying my order is canceled Order Number:**. Are you guys a joke? I bought like 20 items. And boom your order canceled after 1 week placed. I will never buy from this company ever again.

Great service, outstanding prices and courteous staff. I sent my two twin nephews in for their Graduation and they and their mom were very pleased with the choices even their grumpy dad (my brother) was impressed.

When I 14 I had my first chance to have Mr Bank fit me in his store in Baltimore. This was a big thing in 1959. It was a sign, my brothers had been doing this for the last several years, I was passing to manhood. We would pick out material and he would take me upstairs where he would measure me then pull out his wooden patterns, trace them out, make my suit and ship it to me in Northern Va. This impressed me so much, that I still bought from him the next 50 years.

Not sure what is going on with these guys, but it’s frustrating. I probably spent 30 minutes shopping for the right clothing. I submitted my order and got a confirmation saying it was good to go. About 36 hours later I got an email saying the order was cancelled. No explanation, no offer for a % discount for my next purchase, nothing. Pretty frustrating for a company I used to love. Anyone know of a good replacement company with quality wrinkle-free dress shirts? I’d sure love to replace these guys in my life!

I wish there is less than one star to give. Poor Quality and poor customer service. After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use. The brands I use is Traveler Sweater and 1905 Collection. Moreover I thought the customer service will be very caring about customer experience but I was wrong.. They don't care. I do not recommend that product to anyone. It is waste money.

I ordered a sports coat for a trip I had that was 16 days out. I received free 2-day shipping and received my item in perfect condition in a matter of days. Thank you Jos A Bank. I will be back to use your services again.

I went to the store because they had belts on sale. After a little while the guy got disgusted helping me cuz I was looking for things on sale. He just didn't want to fool with me so finally I called into customer service and they help me find for belts that were on sale. One belt was in the store three belts I had to order. The guy was ringing me out checking me out. He said, "You want them shipped to your house". I said, "Sure. Is there any extra fee for that". He goes, "No".

My husband and I were treated horrible. Were going to be buying several shirts but were treated like we weren't worth helping. We did have on Jeans and t shirts because we had been shopping all day. The guy first said hello and walked past us then eventually asked if we needed help. Honestly acted like he would rather be anywhere else. We had just a few questions, acted annoyed. Because his size is a little bigger than average seemed like he didn't even want to help us. Finally he showed us what he had and then acted like we should just take his word for the fit. My husband asked if he could try one on and the guy actually sighed really loud. Then said I guess. It was so rude I have never been treated so poorly. Decided to just leave and go somewhere else.

My husband was looking for a black suit for our daughter's wedding. The lady there was very helpful. I liked how she brought us different shirts and ties to see which ones looked better with the suit. We ended up buying a blue suit, 2 shirts, 2 ties and a pair of shoes. I never thought my husband would buy a blue suit and brown shoes, he’s always goes for black suit and black shoes. After Marian showed us the things that are in “style”, we were convinced to buy something we would have never bought without her help. We had never been treated so nice, she treated us like we were celebrities. She was very professional, nice and sweet at the same time, she’s just the best. I truly recommend the store, especially Marian M. Sherbetjian. If you need good clothes, comfortable shoes and great help go to Jos. A. BANK at The Collection at Riverpark in Oxnard, Ca shopping center in Oxnard, Ca.

I went to the store to purchase new clothes for a wedding. I asked the younger gentleman where I could find what I was looking for. He walked me over to the part of the store where what I was interested in was, pointed to them, and then walked away. He started looking and texting on his phone. I looked at my wife, we both shook our heads in disbelief and walked out of the store. I’ll never ever go back. There’s plenty of other places to spend my money!

Worst experience in my history of ordering online! Will never buy anything from this clueless people ever again. Ordered a Christmas gift on Dec 2. 3 weeks go by and they have no idea where my order is. They reissued a refulfillment and assured me it would be here on time for Christmas, well it wasn’t! Now they’re saying I get it on Dec 27th. Stay out of the retail market, you have no idea what you’re doing! Customers should take their businesses elsewhere. This place is a joke!

About a month ago, I ordered a sweater for my dad from JoS A Bank. Weeks went by and he had not received it, and then I got an email saying they received my returned purchase and would give me a refund. We never got the sweater, so we couldn't have returned it. I called and the associate told me Fed Ex lost the package and Jos A Bank would just refund the purchase. I asked him to just send the sweater again. He assured me it would be rushed delivered, free of charge, within three days. Another week went by. No sweater. I then received an email asking me to review the sweater - which we still hadn't seen!

Had an issue on Dec. 3 regarding damaged sweaters delivered by FedEx. I needed a waiver from J.A.Bank for Fedex to honor my claim. I went from Dallas, to Alice, to Marvin, to Kevin. Passing the buck is their STALLING TECHNIQUE. 12/21 STILL STALLING?

First of all, I ordered (and paid for) monogramming. Didn't get it. Also, their shirts are virtually all, save one button-down, "non-iron." Well guess what, I don't want non-iron. Get some normal shirts **. On the pro side, the order was promptly shipped and the shirts were all the correct ones that I ordered...

Joke of a business. Online order cancelled again with no explanation, it’s like the 8th time. I even verified the order was processed successfully with their text support right after I placed the order. ** terrible. I give up, time to end it all. Burn it down.

Went to buy a suit, they didn't have my size. They instead sold me a sport coat and pants. I selected a coat and pants, then I was told it was a buy one get one free. I chose a second coat and pants. The second choice would take longer to pick up. I was charged over $700. I picked up my first choice and today went to pick up my second choice. All I received was the coat. They told me they never charged me for the pants. I was extremely upset. I will never go back. This was the downtown Houston store.

This company has the worst online service I have ever encountered. I must have placed 10 orders from their almost weekly sales and every time I get an "order canceled" email within a week of placing the order. When I call to find out why I get a whole bunch of different excuses. They are running a scam. IF I COULD I WOULD GIVE THEM ZERO STARS.