Jos. A. Bank Clothiers Reviews

I went to Danbury Mall Joseph A. Bank last summer and, despite not buying a suit that day, Paula was very professional & kind & knowledgeable & generous with her time, spending an hour with me. So yesterday I bought a suit & of course I returned to that location, based upon how Paula treated me last summer. She did a great job.

My daughter and Son in Law decided to use JoS. A. Bank in Winston Salem for their Groom, groomsman and fathers' suits for their wedding. The Sales staff were asked to confirm pants were available to wear with cowboy boots. They were assured that was possible. All men go measured and when the pant came in they were slim wear and non of the pants would fit the measurements of the men.

Terrible quality. This company has tanked in terms of its product. I used to buy dress shirts here because there was a good selection of colors and styles and the quality was always good for a very reasonable price. I’ve had the good fortune of dropping some pounds and have gone down a size and been able to comfortably wear fitted shorts. I bought 5 dress shirts here and the quality of the material has gone drastically downhill. The collar of one of the dress shirts is already fraying after wearing it only 3 times. I’m going to be tossing these and moving on. I’d never recommend this company to anyone any longer.

Ordered pants… received wrong size, wrong color. Website is difficult to navigate. Simple tasks like finding past order, finding where to complete a return, editing shopping bag etc. are a nightmare to find. Do better Jos A. Bank.

Jos. A. Bank has some terrific employees, however since the buy-out their quality has consistently slid where I buy very few clothes there. I just bought a pair of socks and was asked to rate them for their site - but they didn't publish it because I was honest about the decline. They are having me look to Brooks Brothers, who seems to have remained consistent in quality and traditional style. If I wanted trendy clothes I'd shop elsewhere.

This company has gone WAAAY downhill since I started with them 40 years ago. Customer service horrible, in-store selection suck, little imagination, sizes off. Been hung up on 5 times, no reply with chat. Stay away.

I purchased 2 suits online on a Tuesday which were scheduled to arrive on Friday. They sent the confirmation and I thought everything was fine. On Wednesday they sent me an email saying the order was canceled so I called them because I did not cancel the order. They then told me that the billing information didn't match so they canceled it. I asked them the obvious question, why didn't that come up at checkout? This could've been easily handled and corrected. But instead they sabotaged my weekend. There was no way to get an order in to get my suits on time for a wedding. Never doing business with them again.

I bought several pairs of leather dress shoes and the condition for each pair was absolutely horrible. They were all worn out. The shipping was very slow as well. The refund took a long time, but the return process was fairly easy. I'm not going to use this merchant ever again though.

I ordered a pair of trousers and accidentally picked the wrong color. I waited on the phone for 20 solid minutes and gave up. Then I tried chatting and waited just as long. I then wrote my problem in the message box and said "Please fix my issue. I don't have time to sit here and wait for more time that I've already waited." I also typed that if they didn't fix the issue I would have my bank reverse the charges. Not one hour later, they shipped the package! This kind of "Customer Support" apparently uses this kind of tactic to FORCE the sale. I will never shop with them again. Obviously, they are no longer a reputable company.

I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money and dealing with online support has been an absolute beating. I have made 3 separate calls. ALL three calls have been one hour long "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.