Finish Line Reviews

Finish Line completely scammed me out of my shoes. It was a birthday present.

The photo explains it all. Still waiting on the replacements.

I ordered my daughters' shoes online from Finish Line. I order 3 pair. I only received 1. They put the 1 pair inside of another box to appear as if they were all delivered. I called customer services to get a replacement. They lied and said they would replace them. 10 days pass I get an email saying I would get my money back. Lies!! I get another email stating after an investigation I need to check with my neighbors because it is nothing they can do. I called the corporate office. I was on hold at least 45 min to get told There is nothing they can do. I am a single mother trying to take care of my children just to get robbed 200$ from Finish Line.

I was just in their store and most of the baseball caps had a big extra ticket hanging on them which said an extra 20% off the marked price. I picked out a hat and brought it to the counter and the clerk immediately said “We can’t give you that 20% off”. What? What kind of crappy store are they running when most of the hats had this extra 20% off ticket on them and they don’t honor that price? The store employee gave me no reason why the 20% ticket would not apply. I left without buying the hat.

Just had the worst experience. I bought shoes from Finish Line at lakeline mall and went to return shoes, 3 people at the store had no idea what they were doing because they also wanted to charge me a penny to do my return. As I was calling to find out about my return, they noted that my transaction was an exchange not a refund. So I am not getting my money back and they have the shoes. As a single parent, they really did someone wrong. I spoke with D, the general manager and all he could say is sorry and there was nothing he can do. They have my shoes that I bought and my refund. Very unfair and unprofessional.

Finish Line is not a reliable business. I placed an order for my son’s birthday, and instead of notifying me that they could not fulfill the order so I could purchase elsewhere, they simply canceled it without any notice. I received an email stating they had not forgotten about my order, but I was never informed that it had been canceled. This lack of communication is extremely unprofessional. I have requested a full refund but have been unable to reach a real person for assistance. This entire experience reflects poor business etiquette and disregard for customers. I would give zero stars if possible.

I ordered 2 pairs of shoes from Finish Line website. When I got the first pair the shoes were USED!! Yes USED!! How are you gonna pack an order and for it to be used. Anyways I called customer service and they said they couldn’t send a new pair until they got the ones I got sent back. Mind you it was like 5 days before Christmas. So I just took them to one of the stores in my city and they exchanged them without a problem. Then the second pair arrived a day after this first pair and they sent the wrong size!! At this point I’m furious because these are Christmas gifts and the gift wasn’t going to be delivered on time since I had to send it back so you basically screwed me this Christmas. By far the worse company and experience I’ve ever had!

I ordered two pairs of shoes for my sons and paid extra for expedited shipping. Instead, I received one incorrect shoe in the wrong style and size, and I’m still missing two shoes from my order. The company was closed until after Christmas, so my kids had nothing to open. Customer service promised supervisor call-backs that never happened, and I was then asked to drive to a mall and pay to print a return label for their mistake. Very disappointing experience and poor accountability.

Finish Line advertised a guaranteed delivery by Christmas and auto charged a rush shipping fee for that guarantee. It was all over the website. So, I ordered the shoes my son wanted for Christmas. Two days before Christmas they weren’t there and I got a “don’t worry” email. I called customer service, was on hold for nearly an hour, and they too told me they would ship. Guess what? They never did. Had to disappoint my kid on Christmas with a “they are coming” sad note and then the day after Christmas they cancelled the order with no explanation.

Horrible customer service. They will NOT GIVE YOU A REFUND. Customer service is very rude. JD Sports is the same. I’ll never buy from them again. Same issue from both store back-to-back, go make matters worse it’s so hard to reach someone when you have an issue.

Majority of my items keep arriving with security devices still attached. I have called (Says closed) and when I emailed, reply says not accepting emails. I drove 1hr and 45 mins one way to the closest store and they don't have the tool to remove them. I have tried to submit online for a return and their website keeps messing up. This has been very time consuming and frustrating. I have items my kids were excited about that I spent money on that can't be worn.

If I could give 0 stars I would. The quality of the shoes are absolutely horrible. I bought a pair of shoes, not even two months ago from my child and they are falling apart called the store. They say they can’t do anything call the customer service line and they say oh well if he’s worn once, there’s nothing they can do. They don’t honor any of the returns. They don’t stand by any of the products. The worst company I’ve ever seen. Unless you want to throw money away I don’t recommend ever shopping at any other stores Again.

Very disappointed. They used to have free shipping if you are a FLX member no matter the price so I probably won't be purchasing anything time soon. Other companies offer free shipping no minimum purchase and with this company you have to spend $75 to get free shipping.

I wish I could give them 0 stars. I use to love Finish Line up until a year ago. I thought I would give them one last chance. I ordered a pair of sneakers online, I got confirmation they were paid for and got a delivery date. Two days go past the expected delivery date and I get an email stating Finish Line canceled my order???? Come to find out they “didn’t sell” that sneaker anymore. I’m frustrated as to why it would even be available to buy and go through the entire payment process!!!! I still have yet to receive my full refund back. I will NEVER be buying anything from here ever again.

I ordered 2 Nike pieces...sweatshirt and sweatpants. Received the shirt and they cancelled the pants. Haven't refunded my credit card..keep trying to reach customer care every day but never get connected to anyone, 3 days in a row on hold for 20 minutes. Tried to work with bank but got disconnected...so far I'm out $81.95....after reading other reviews how is this company still in business.

If I could give them a zero I would. Placed an order, was excited to see that it arrived early only to find out that they sent the wrong order. After spending over an hour on hold, arranged to send the shoes back, and they would not release my order till they got them back. Back office held onto the order and didn’t communicate the status for over 6 weeks. I sent an email week 1 and was told the order would go out in a few days. I emailed again week 2 and got an autoreply that they weren’t accepting emails due to high volume. Called week 4 and was told they hadn’t released the order but they would ship out via 2 day. Called again week 5 and was told the same thing. Called again week 6 and was told the shoes weren’t in stock and they would issue a refund. I can only get the shoes now for twice the price. Also every time I called had to wait on hold for over an hour each time.

On September 6th I order online and bought a pair of Cortez Nike. Two days later they text me and said my order is canceled because they were out of stock, okay cool that's I wanted was the Nike. So I said can you refund my money back on my card. They said it would be 48 to 72 hours. Y'all when I tell I've been trying to get my money back it's been two weeks. So I called my bank to do a charge back. They couldn't, they said to report them to BBB or file a small claim, take them to court. Don't buy from them because they are stealing people money. I've tried calling and calling. They won't answer. So don't trust online shopping anymore nor their delivery drivers. I am going to sue.

My package was damaged en route. Contacted UPS about it. UPS said they contacted Finish Line and I had to deal with them since that's who I ordered from. Can't get in touch with Finish Line. The customer service number is just a automated wait forever. No one actually answers. Wait time is 45 mins or until you hang up. No one answers. Bad business practices to sell goods but provide no customer service in case of issues. I'll never shop through Finish Line or Footlocker again.

Never got my order. I tried contacting them via email got a reply that the email inbox was full. I sent multiple Instagram messages, with no answer. I tried the online chat and the 800 Number. No one was ever available. I even called the corporate office, they took my information and told me that we’re gonna get back to me in 24 hours, that was five days ago. Now I’m having to deal with the bank to make sure my money is returned.

Like SEVERAL other people I placed an order online and my money was STOLEN. Order shows complete, yet UPS doesn't have it. It's been weeks and I paid for expedited shipping. I've spent hours on hold and nobody answers. Based on the amount of money stolen and just the reviews I read this company should be shut down.

I placed an order for 2 pairs of sneakers. It was taking some time to ship so I emailed and asked if there was a problem and if I should get different sneakers as these are for my son's first day of school. I get a response that I need to be patient then order says shipped with tracking. Then today I get a message that I will only be receiving 1 pair not the pair I need and that I will get a refund in a week or so with just 2 days before school starts and when I try to leave a review, suddenly the site crashes and now won't even let me sign in. I am just shocked this company has been around for a long time. I didn't know they had so many negative reviews, just bad business and they don't even apologize or anything, just oh well.

I never got my shoes and when I try to call them I couldn’t get through. I email them and it was returned. I didn’t get cause I got two pairs from before. I’m passing the word not to order shoes from 'em.

Terrible customer service, and they never answer the phone, and I will never shop at Finish Line again. My order status says still processing for over a week now, and finish line has not any reason why my order is taking so long. I will never shop at finish line again.

I purchased a pair of shoes $170 plus tax from Finishline.com. I paid for rush shipping at 22.99 I received one item a shirt out of my order two days after purchase but not the shoes I contacted customer care by email because the order did not cancel itself out it just sat at processing. Customer care took 3 days to respond to cancelling my order then said they were able to cancel the order as the item was out of stock. Even though the website states they were in stock everyday I checked including the day of her email. I was told that I will receive my refund within 3-4 business days. I checked the gift card on the 5th business day and I had not been refunded. I purchased the items with a finishline gift card. So I contacted support back and said I did not receive my refund and ask if they issue a new gift card or if it was going back to the same one. She said it will go back to the same one 3-4 business days after she cancelled.

Placed an Online order Finish Line on 8/5/2035 for two pairs of sneakers totaling over $250.00 of (SAVED) money for my son to wear this 2025 school year. Before purchasing I updated my correct address with correct apartment number. Once order was confirmed the shipping info was incorrect.. On their website the items was listed being shipped to a different address.. Called customer service immediately after and the agent stated she will put in a request to fix the problem that did not happen. Canceled the order and have to wait for my refund.

I bought 3 pairs of shoes only 1 pair arrived. They refused to help me saying I wasn't eligible for a refund god knows why, I spoke to customer service as well as supervisors, first they told me the shoes were delivered and couldn't help me, when I said I have cameras to give me date and time they changed it to they were never delivered. UPS had lost them as soon as they got ahold of them, to contact ups for a refund. Contacted ups, they told me to contact Finish Line. Contacted finish line and told me to contact ups, opened an investigation. Till this day issue hasn't been resolved, lost almost 300 dollars. They keep throwing the ball to each other

Purchase Nike sweat pants and pullover. Go to wear the outfit and found the pants still have the have the ink tag on them. Drove more than 40 miles to have it removed. Come to find out, Finish Line cannot remove JD Finish Line ink tags.

I would recommend that you don’t place an online order… I received a completely different shoe than I ordered, it wasn’t even the right brand or size… When I called, they weren’t helpful and said I had to return item and once they received it,, would ship another one.. It was their fault and I would have to wait until they got back their mistake… Not right and when I wanted to talk to a supervisor...was told she been on phone for last 25 minutes and will return my call in 3 to 5 days.. I am just returning them and will get from another store…

Waited a week for a pair of shoes to get a dirty shoe and 2 right shoes as well as a busted box. If I could give them a -10 star review I would. I do not recommend shopping with Finish Line. Save your money and shop elsewhere!

Wish I could give zero stars. So I ordered a pair of 9060’s for Thanksgiving, they had wrong address so it was returned to the main warehouse and I never received my refund after I talked to multiple reps over 10x’s. They talking about they mailing a check because I paid with cash and never received the shoes. I don’t care how y'all do it, just give me my money back. I’ve been waiting for almost 3 months come next week. Never buy from them online.

I ordered a pair of sneakers on Dec 30, 3024. On January 3rd it still was in the same spot. Called customer service and 2 reps told me one store didn't have them then another store had them and they was just waiting for the carrier to pick them up. I told her to cancel the order because it wasn't gonna be here in time. Called today January 4, 2025. Talked to a gentleman name Frances and he made me aware nobody has the shoe and the order was never cancelled. I will never order from Finish Line again!!!! If I can't get it from the store I will not be purchasing. They need to train them in better customer service and stop lying to customers. Everything was so normal when calls were not overseas!!!!

I ordered a pair of on cloud shoes for Christmas, paid extra shipping fee to make sure it would be here before Christmas. Shipping said it be here by Monday before Christmas, Wednesday was Christmas. They offered me 20$ gift card which is only 15$ since I got ripped off extra 5$ shipping charge for speedy delivery. And the gift card has to be used with their company. Haha. I would never spend another penny with this company. I would have gladly paid 20$ more on Amazon and I know they would have made it right if not arrived on time. Too many better companies out there than to have to suffer with this terrible customer service. Why not just take the 20$ off my bill! And now I’m worried if the shoes don’t fit how terrible the return would be.

I placed an order for a pair of jordans for my grandson for Christmas. I received one shoe called Finish Line. They sent me an email with a return label. Said when fedex received it they would ship my order out expedited and it's been a week. I call keep getting hung up on. Get told they will send me an email with new tracking number that night or next day. Never received it. I have called over and over again today and keep getting hung up on. I'm so infuriated at this point and I know if I cancel the order I will not get my money!!!! I also know that I will never get the shoes either so they steal your money. DO NOT ORDER FROM THEM EVER. WORSE EXPERIENCE EVER!!!

I bought two pair of sneakers. One they shipped was something I didn’t order. The second pair sat waiting to be shipped. After 5 days of not being shipped and being sent the wrong pair I canceled my order now it’s four days later no refund and they’re telling me my refund hasn’t been approved.

Please check your cameras on 12/3/2024 at the Menlo Park Mall, NEW JERSEY and see how unprofessional the staff was. I had guests here from another country and they were baffled. Staff on cell phone while I spoke to her as she was sitting on a shelf and kept ignoring me when I asked her to check sneaker sizes. So finally I asked her if she worked there and she snapped. Truly awful and scary. I did not call the cops because she was not worth my time. But it made me sad. Very unprofessional and unacceptable. And the other girl came and instead of hearing us out, she kicked us out, omgggg. The only nice person was this young man who came by us as we were leaving and apologized. God bless him. Have a kind day and hope this generation gets some much-needed help.

This is the worst experience of my life shopping online with Finish Line. I never received a tracking number & when I called customer care they could not give me a status at all. At one point customer care said they would have to transfer me to another department but kept getting disconnected only to find out they were transferring me to disconnected department. At this point I am still unable to get update & still no package. I feel like they have stolen my money. Please do not buy from this company or you are risking losing your money & getting nothing. They have no customer service department so they is no way to reach anyone. Worst experience ever. They do not even deserve a zero.

Beware and don’t buy anything from this merchant. They do not honor their refunds as stated. I returned an item that I purchased and I did receive a refund but my card was charged again. They cancel your order without your knowledge or permission. I even gave them my receipt of purchase and that still didn’t matter. I was on the phone with customer service for over an hour just for them to tell me I needed to speak with a supervisor who would be reaching out to me in about 1-2 business days. My issue has not been resolved as of yet. John #** (Customer Service Rep.) lied and informed me that he sent my information over to the Refund Dept. and I would receive a refund within 3-5 business days. I have yet to receive anything. Still waiting on a call from a supervisor.

I placed and order online on 12/12/24, for four pairs of shoes for a toddler, 8yr girl, and 12 yr girl. Once I placed the order, I received an email stating my order was canceled. Each time I tried to place the order again, I received a "We're sorry, your order has been canceled" email. (x3) I called the customer service number multiple times to find out why my order was repeatedly being canceled. Each time I called, I was given the same rehearsed excuse. Turns out, due to their 3rd party verification vendor for payment, they won't allow you to have a billing address different from the shipping address. So, I have to have the shoes shipped to MD, then mail them out to IN once I receive them. WTH?!

I ordered shoes from Finish Line online on 12/2/2024, I received a confirmation number confirming the order and nothing else! On 12/10/24 I called the customer service number to cancel the order, the associate who answered the phone placed me on hold briefly then returned stating my order was already packaged and was waiting for the carrier, I asked her when? She said “today”, I explained to her how I had not received any further emails from Finish Line and in fact had just looked before I called, she quickly cut me off mid sentence and placed me on hold again, when she returned she simply said she canceled the order and it would be refunded to the original form of payment and hung up! After this experience I’m happy I never received the shoes nor will I ever do business with Finish line again!! Horrible customer service as well as communication on where paid for merchandise is!

Do not order online. Have ordered twice and had trouble getting the order AND contacting customer services both times. Both times order appeared to be delayed being shipped/picked up and the second time I paid for expedited shipping and it did NOT arrive within the 3 to 5 business days. The automated chat kept saying no live chat was available and disconnected me and the same thing happened with a phone call. I did finally get someone today who "promised" a refund of the extra shipping fee. However, I still don't know when the shoes will arrive and they are already too late for a little boy's birthday.