Finish Line Reviews

The photo explains it all. Still waiting on the replacements.

I ordered my daughters' shoes online from Finish Line. I order 3 pair. I only received 1. They put the 1 pair inside of another box to appear as if they were all delivered. I called customer services to get a replacement. They lied and said they would replace them. 10 days pass I get an email saying I would get my money back. Lies!! I get another email stating after an investigation I need to check with my neighbors because it is nothing they can do. I called the corporate office. I was on hold at least 45 min to get told There is nothing they can do. I am a single mother trying to take care of my children just to get robbed 200$ from Finish Line.

I was just in their store and most of the baseball caps had a big extra ticket hanging on them which said an extra 20% off the marked price. I picked out a hat and brought it to the counter and the clerk immediately said “We can’t give you that 20% off”. What? What kind of crappy store are they running when most of the hats had this extra 20% off ticket on them and they don’t honor that price? The store employee gave me no reason why the 20% ticket would not apply. I left without buying the hat.

Just had the worst experience. I bought shoes from Finish Line at lakeline mall and went to return shoes, 3 people at the store had no idea what they were doing because they also wanted to charge me a penny to do my return. As I was calling to find out about my return, they noted that my transaction was an exchange not a refund. So I am not getting my money back and they have the shoes. As a single parent, they really did someone wrong. I spoke with D, the general manager and all he could say is sorry and there was nothing he can do. They have my shoes that I bought and my refund. Very unfair and unprofessional.

Finish Line is not a reliable business. I placed an order for my son’s birthday, and instead of notifying me that they could not fulfill the order so I could purchase elsewhere, they simply canceled it without any notice. I received an email stating they had not forgotten about my order, but I was never informed that it had been canceled. This lack of communication is extremely unprofessional. I have requested a full refund but have been unable to reach a real person for assistance. This entire experience reflects poor business etiquette and disregard for customers. I would give zero stars if possible.

I ordered 2 pairs of shoes from Finish Line website. When I got the first pair the shoes were USED!! Yes USED!! How are you gonna pack an order and for it to be used. Anyways I called customer service and they said they couldn’t send a new pair until they got the ones I got sent back. Mind you it was like 5 days before Christmas. So I just took them to one of the stores in my city and they exchanged them without a problem. Then the second pair arrived a day after this first pair and they sent the wrong size!! At this point I’m furious because these are Christmas gifts and the gift wasn’t going to be delivered on time since I had to send it back so you basically screwed me this Christmas. By far the worse company and experience I’ve ever had!

I ordered two pairs of shoes for my sons and paid extra for expedited shipping. Instead, I received one incorrect shoe in the wrong style and size, and I’m still missing two shoes from my order. The company was closed until after Christmas, so my kids had nothing to open. Customer service promised supervisor call-backs that never happened, and I was then asked to drive to a mall and pay to print a return label for their mistake. Very disappointing experience and poor accountability.

Finish Line advertised a guaranteed delivery by Christmas and auto charged a rush shipping fee for that guarantee. It was all over the website. So, I ordered the shoes my son wanted for Christmas. Two days before Christmas they weren’t there and I got a “don’t worry” email. I called customer service, was on hold for nearly an hour, and they too told me they would ship. Guess what? They never did. Had to disappoint my kid on Christmas with a “they are coming” sad note and then the day after Christmas they cancelled the order with no explanation.

Horrible customer service. They will NOT GIVE YOU A REFUND. Customer service is very rude. JD Sports is the same. I’ll never buy from them again. Same issue from both store back-to-back, go make matters worse it’s so hard to reach someone when you have an issue.

Majority of my items keep arriving with security devices still attached. I have called (Says closed) and when I emailed, reply says not accepting emails. I drove 1hr and 45 mins one way to the closest store and they don't have the tool to remove them. I have tried to submit online for a return and their website keeps messing up. This has been very time consuming and frustrating. I have items my kids were excited about that I spent money on that can't be worn.