Finish Line Reviews

Finish Line completely scammed me out of my shoes. It was a birthday present.

The photo explains it all. Still waiting on the replacements.

I ordered my daughters' shoes online from Finish Line. I order 3 pair. I only received 1. They put the 1 pair inside of another box to appear as if they were all delivered. I called customer services to get a replacement. They lied and said they would replace them. 10 days pass I get an email saying I would get my money back. Lies!! I get another email stating after an investigation I need to check with my neighbors because it is nothing they can do. I called the corporate office. I was on hold at least 45 min to get told There is nothing they can do. I am a single mother trying to take care of my children just to get robbed 200$ from Finish Line.

I was just in their store and most of the baseball caps had a big extra ticket hanging on them which said an extra 20% off the marked price. I picked out a hat and brought it to the counter and the clerk immediately said “We can’t give you that 20% off”. What? What kind of crappy store are they running when most of the hats had this extra 20% off ticket on them and they don’t honor that price? The store employee gave me no reason why the 20% ticket would not apply. I left without buying the hat.

Just had the worst experience. I bought shoes from Finish Line at lakeline mall and went to return shoes, 3 people at the store had no idea what they were doing because they also wanted to charge me a penny to do my return. As I was calling to find out about my return, they noted that my transaction was an exchange not a refund. So I am not getting my money back and they have the shoes. As a single parent, they really did someone wrong. I spoke with D, the general manager and all he could say is sorry and there was nothing he can do. They have my shoes that I bought and my refund. Very unfair and unprofessional.

Finish Line is not a reliable business. I placed an order for my son’s birthday, and instead of notifying me that they could not fulfill the order so I could purchase elsewhere, they simply canceled it without any notice. I received an email stating they had not forgotten about my order, but I was never informed that it had been canceled. This lack of communication is extremely unprofessional. I have requested a full refund but have been unable to reach a real person for assistance. This entire experience reflects poor business etiquette and disregard for customers. I would give zero stars if possible.

I ordered 2 pairs of shoes from Finish Line website. When I got the first pair the shoes were USED!! Yes USED!! How are you gonna pack an order and for it to be used. Anyways I called customer service and they said they couldn’t send a new pair until they got the ones I got sent back. Mind you it was like 5 days before Christmas. So I just took them to one of the stores in my city and they exchanged them without a problem. Then the second pair arrived a day after this first pair and they sent the wrong size!! At this point I’m furious because these are Christmas gifts and the gift wasn’t going to be delivered on time since I had to send it back so you basically screwed me this Christmas. By far the worse company and experience I’ve ever had!

I ordered two pairs of shoes for my sons and paid extra for expedited shipping. Instead, I received one incorrect shoe in the wrong style and size, and I’m still missing two shoes from my order. The company was closed until after Christmas, so my kids had nothing to open. Customer service promised supervisor call-backs that never happened, and I was then asked to drive to a mall and pay to print a return label for their mistake. Very disappointing experience and poor accountability.

Finish Line advertised a guaranteed delivery by Christmas and auto charged a rush shipping fee for that guarantee. It was all over the website. So, I ordered the shoes my son wanted for Christmas. Two days before Christmas they weren’t there and I got a “don’t worry” email. I called customer service, was on hold for nearly an hour, and they too told me they would ship. Guess what? They never did. Had to disappoint my kid on Christmas with a “they are coming” sad note and then the day after Christmas they cancelled the order with no explanation.

Horrible customer service. They will NOT GIVE YOU A REFUND. Customer service is very rude. JD Sports is the same. I’ll never buy from them again. Same issue from both store back-to-back, go make matters worse it’s so hard to reach someone when you have an issue.

Majority of my items keep arriving with security devices still attached. I have called (Says closed) and when I emailed, reply says not accepting emails. I drove 1hr and 45 mins one way to the closest store and they don't have the tool to remove them. I have tried to submit online for a return and their website keeps messing up. This has been very time consuming and frustrating. I have items my kids were excited about that I spent money on that can't be worn.

If I could give 0 stars I would. The quality of the shoes are absolutely horrible. I bought a pair of shoes, not even two months ago from my child and they are falling apart called the store. They say they can’t do anything call the customer service line and they say oh well if he’s worn once, there’s nothing they can do. They don’t honor any of the returns. They don’t stand by any of the products. The worst company I’ve ever seen. Unless you want to throw money away I don’t recommend ever shopping at any other stores Again.

Very disappointed. They used to have free shipping if you are a FLX member no matter the price so I probably won't be purchasing anything time soon. Other companies offer free shipping no minimum purchase and with this company you have to spend $75 to get free shipping.

I wish I could give them 0 stars. I use to love Finish Line up until a year ago. I thought I would give them one last chance. I ordered a pair of sneakers online, I got confirmation they were paid for and got a delivery date. Two days go past the expected delivery date and I get an email stating Finish Line canceled my order???? Come to find out they “didn’t sell” that sneaker anymore. I’m frustrated as to why it would even be available to buy and go through the entire payment process!!!! I still have yet to receive my full refund back. I will NEVER be buying anything from here ever again.

I ordered 2 Nike pieces...sweatshirt and sweatpants. Received the shirt and they cancelled the pants. Haven't refunded my credit card..keep trying to reach customer care every day but never get connected to anyone, 3 days in a row on hold for 20 minutes. Tried to work with bank but got disconnected...so far I'm out $81.95....after reading other reviews how is this company still in business.

If I could give them a zero I would. Placed an order, was excited to see that it arrived early only to find out that they sent the wrong order. After spending over an hour on hold, arranged to send the shoes back, and they would not release my order till they got them back. Back office held onto the order and didn’t communicate the status for over 6 weeks. I sent an email week 1 and was told the order would go out in a few days. I emailed again week 2 and got an autoreply that they weren’t accepting emails due to high volume. Called week 4 and was told they hadn’t released the order but they would ship out via 2 day. Called again week 5 and was told the same thing. Called again week 6 and was told the shoes weren’t in stock and they would issue a refund. I can only get the shoes now for twice the price. Also every time I called had to wait on hold for over an hour each time.

On September 6th I order online and bought a pair of Cortez Nike. Two days later they text me and said my order is canceled because they were out of stock, okay cool that's I wanted was the Nike. So I said can you refund my money back on my card. They said it would be 48 to 72 hours. Y'all when I tell I've been trying to get my money back it's been two weeks. So I called my bank to do a charge back. They couldn't, they said to report them to BBB or file a small claim, take them to court. Don't buy from them because they are stealing people money. I've tried calling and calling. They won't answer. So don't trust online shopping anymore nor their delivery drivers. I am going to sue.

My package was damaged en route. Contacted UPS about it. UPS said they contacted Finish Line and I had to deal with them since that's who I ordered from. Can't get in touch with Finish Line. The customer service number is just a automated wait forever. No one actually answers. Wait time is 45 mins or until you hang up. No one answers. Bad business practices to sell goods but provide no customer service in case of issues. I'll never shop through Finish Line or Footlocker again.

Never got my order. I tried contacting them via email got a reply that the email inbox was full. I sent multiple Instagram messages, with no answer. I tried the online chat and the 800 Number. No one was ever available. I even called the corporate office, they took my information and told me that we’re gonna get back to me in 24 hours, that was five days ago. Now I’m having to deal with the bank to make sure my money is returned.

Like SEVERAL other people I placed an order online and my money was STOLEN. Order shows complete, yet UPS doesn't have it. It's been weeks and I paid for expedited shipping. I've spent hours on hold and nobody answers. Based on the amount of money stolen and just the reviews I read this company should be shut down.

I placed an order for 2 pairs of sneakers. It was taking some time to ship so I emailed and asked if there was a problem and if I should get different sneakers as these are for my son's first day of school. I get a response that I need to be patient then order says shipped with tracking. Then today I get a message that I will only be receiving 1 pair not the pair I need and that I will get a refund in a week or so with just 2 days before school starts and when I try to leave a review, suddenly the site crashes and now won't even let me sign in. I am just shocked this company has been around for a long time. I didn't know they had so many negative reviews, just bad business and they don't even apologize or anything, just oh well.

I never got my shoes and when I try to call them I couldn’t get through. I email them and it was returned. I didn’t get cause I got two pairs from before. I’m passing the word not to order shoes from 'em.

Terrible customer service, and they never answer the phone, and I will never shop at Finish Line again. My order status says still processing for over a week now, and finish line has not any reason why my order is taking so long. I will never shop at finish line again.

I purchased a pair of shoes $170 plus tax from Finishline.com. I paid for rush shipping at 22.99 I received one item a shirt out of my order two days after purchase but not the shoes I contacted customer care by email because the order did not cancel itself out it just sat at processing. Customer care took 3 days to respond to cancelling my order then said they were able to cancel the order as the item was out of stock. Even though the website states they were in stock everyday I checked including the day of her email. I was told that I will receive my refund within 3-4 business days. I checked the gift card on the 5th business day and I had not been refunded. I purchased the items with a finishline gift card. So I contacted support back and said I did not receive my refund and ask if they issue a new gift card or if it was going back to the same one. She said it will go back to the same one 3-4 business days after she cancelled.

Placed an Online order Finish Line on 8/5/2035 for two pairs of sneakers totaling over $250.00 of (SAVED) money for my son to wear this 2025 school year. Before purchasing I updated my correct address with correct apartment number. Once order was confirmed the shipping info was incorrect.. On their website the items was listed being shipped to a different address.. Called customer service immediately after and the agent stated she will put in a request to fix the problem that did not happen. Canceled the order and have to wait for my refund.