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Finish Line Reviews
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They took the money out of my account. The following day my order number was untraceable. Customer service was horrible and I still have yet to get my son's sneakers. I put a complaint in with the BBB and am trying to get my money back.
So I had been shopping with finish line for probably over 10 years. I no longer live near one and have been browsing their online and app for the past month. I normally do not like to buy sneakers online or clothes for that matter when you can't see them before buying. Not to mention shipping costs. First thing is I have an AfterPay and Klarna account, which in payment options and all over Finish Lines website/app says they offer and work with both. I tried doing my first order through afterpay and I kept being denied, which never happens to me, due to finish line saying they are not willing to use either company for the reasoning of "the amount of the total transaction" even though I adjusted it several times and took items off which then the last time I tried the amount of only $90. That was the first bad taste in my mouth. Then I gave up and ended up using my debit card of a purchase of $247.
The order was processed to my bank account and then I had a transaction and confirmation number given to me. A whole day later they only emailed me, even though I set up my phone number, that my order had been canceled by them which made absolutely no sense because they had already taken out my money from my bank a day prior. I called customer service and was told if your billing address doesn't match your shipping address they will flag it and cancel the order, whoever this 3rd party entity is. She told me my money will be back in my account in 72 hours which it's now been three days and It's still not back in my account. I'm so very dissatisfied with this company and I'm shocked that their website/app is this bad. DO NOT BUY ONLINE.
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I was there trying to solve a problem with my order and they looked for the manager, the girls that were in front were very nice people to me but the manager gave me horrible service, I was very angry and I don't want to go back while she is there, it was very rude.
DO NOT BUTY FROM FINISH LINE, EVER. I ordered a pair of shoes on 1/29. On 1/30 I received a tracking number that showed this order was delivered on 12/15 so I emailed customer service and they didn't read my email and just responded with "we will refund your order". So I called. I was assured the order would arrive on time as I paid for upgraded shipping and that they were sure that was an error on UPS's end. I received the order, it was the wrong pair of shoes. I called again, asked for a complete refund plus my shipping because they sent the wrong item. I was immediately refunded 10.99 for shipping but would get the remaining when they received the shoes back. They deducted the shipping off AGAIN so I was shorted 10.99. I have spend so much time on the phone trying to explain this, their people are just dumb and they WILL SCREW YOU OUT OF YOUR MONEY even if it is their mistake!!!!
The first order never arrived to me, it was a pair of sneakers, expensive, which I have been saving for. A glitch or any other malfunction on their platform, erased my address, partially. On a second attempt, same shoes, same cost, no additional discounts for their mistake. The sneakers arrived on time, but, they were used, yes, you read correct, someone else worn them and return them to Finish Line and it looks like they decided to send the “used sneakers”, to me. I am now, worried about even ordering anything online with this company. Sneakers are going to be returned.
I ordered myself and my daughter zipper hoodies. She got hers several days before mine. It was nice. When I received mine it still had the security device on it. I hesitantly sent it back, I wanted to see if a Finishline 100 miles away would be able to take it off. Instead I sent it back. They canceled my order. Kept my hoodie and my money. I wrote back twice asking for my money back. Communicated with 3 different ladies. The last one assured me my money was put back but might take 3-5 days, it's been a week. And just about a month total that I haven't received my refund. I don't know why they just couldn't take off the device and send me back my hoodie.
Don't want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service unprofessional and very rude. Asked for manager was hung up on. I ordered $40 pair of Adidas leggings instead was shipped a $5 hat. Was told to send hat back which I did and they never sent my leggings. When I tried customer service 7 times I may add they said they did not get the $5 hat so they won't send me my $40 leggings...
This was in December. I have no refund of my money. I have no black Adidas leggings and I have no stupid $5 hat. It's sad since I'm a shopper they would rather lose the business than to have made it right... Don't waste your time or money here. In addition other stuff I ordered for Christmas gifts came wrong colors. So they do not have proper product checks before shipping. They are just placing various items out. Not the correct items...
I will never buy from Finish Line again! I purchased $200 shoes, they sent me a clearance shoe! Called customer service. Spoke with 7 different people, 2 reps hung up! Then said once I send the $30 pair of shoes back they will send me my shoe only to find out, my size is now gone! Finish Line sucks! Will never purchase from them again! They need better help in the warehouse and customer service center! TRASH!
I placed an order for 3 pair of shoes. When I received my order, one of the pair of slides were two different sizes. Okay, no big deal. However, I'm a tad annoyed due to there not being a UPS nor a Finish Line store near me. I process the return for the correct pair, and when the replacement comes it's another pair of the shoes I already have. So even though I returned the shoes, they still managed to send out a totally different pair of shoes. It's crazy that such a large, reputable company would make simple logistic mistakes like that TWICE. Don't y'all have a Quality Control department? This is basic Introduction to Operations Management 101, not that hard. I will not be ordering from them again.
I purchased a pair of sneakers for Father’s Day the week before Father’s Day. Everything was delivered in the order, as I had paid for expedited shipping except for the sneakers, the big ticket item. On the day that they were supposed to arrive, I called Finishline to see where my order was because it was still saying processing, and I had paid for expedited shipping. I was then told that my order was canceled three days prior. I was never notified, I was never refunded, nor was I even given the inclination that this order would not arrive. Now here it is the Friday before Father’s Day, and I am without a gift to give my husband from his children. I am extremely pissed and feel like Finishline and other large companies like this one gets away with taking advantage of their customers, through poor customer service, through poor practices, and a blatant disregard for their customers’ money and time.
I know that this complaint will probably go nowhere, because most of the time that is happens. However, if I can prevent just ONE person from shopping here, and they tell another... then I have done my job. Finish line YOU SUCK! And no, you will not feel the effects of just one customer who doesn’t shop with you, but always remember it just takes 1 person to share with another, who shares with another, who shares with another. Eventually, this trash ** company will be out of business. And I’m starting with blasting you on EVERY social media platform I can.
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- Finish Line
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