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Finish Line
Finish Line
Overall Satisfaction Rating
3.38/5
  • 5 stars
    41
  • 4 stars
    41
  • 3 stars
    51
  • 2 stars
    11
  • 1 stars
    38
Based on 182 ratings submitted in the last year
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Finish Line

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Finish Line
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242 Finish Line Consumer Reviews

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: May 14, 2019

My daughter got an Amex gift card for her birthday. She chose to use it at Finish Line (online) on a pair of Air Force 1 sneakers. The day before my “possible delivery date” I hadn’t received an email that the item had shipped. I called Customer Service and they were stumped as to the status of my Order. The order hasn’t been shipped yet and they may have been trying to locate the product in one of the stores yet the status on my order was unexplainable by the customer service rep and her supervisor? Huh? It was so bizarre and she couldn’t confirm if it would ever ship so I finally agreed to cancel the order. Great...

Now my daughter’s gift card has a pending charge until the money is placed back on her gift card. PS she couldn’t get the shoes at Finish Line and couldn’t buy them anywhere else until the money is returned by Finish Line. So 5 days later money is still not back on the card and my daughter is really upset that she doesn’t have her sneakers. Thanks Finish Line for letting my daughter down!

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Rated with 1 star
Verified Reviewer
Original review: April 13, 2019

I ordered a pair of shoes on 4-5-19, free shipping was estimated by 4-11, being shipped by UPS. Its was in the town I live in at 5:45am on the 11th. I get an e-mail saying your order will be delivered by end of day on the 12th by 8pm. Never received package. I also sighed up for updates by text and didn't receive any of those either. So I call ups to see where my shoes are, they tell me they sent them to the post office. With free shipping UPS doesn't actually deliver the packages. They send it to the post office.

Had I known this I would have paid the extra shipping. Nowhere did I read on Finish Line's website that Finish Line uses UPS but UPS then sends it to the post office, so don't expect your package by the date we say it will be there. I will never order anything from Finish Line again, As their free delivery is very deceptive. There are too many places I can get items delivered within a week or a matter of days for free now. Especially if I'm spending $123.00.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 9, 2019

Ordered a pair of shoes that arrived within a week. Opened the box and they were the completely wrong pair of shoes (wrong size, color, style). Immediately submitted a return request online indicating they were the wrong shoes and sent them back. Weeks later no refund.... Called in to request a refund and they said they would process it and to expect within 3-5 days.

More weeks later still no refund... called again to ask why and found out that my refund had not been processed. Customer service rep asked me why I didn't include the receipt in the box (what receipt? I literally sent back everything that came with the box) and then asked me why I didn't call customer service to report the wrong item was received (why would I call? literally no other e-commerce site makes you call in addition to using their online return submission tool). The rep then said she would put through the return manually, albeit the amount she quoted was $7 less than what I paid. tl;dr is don't buy from Finish Line... Whoever was responsible for packing/shipping my purchase clearly viewed this as an arbitrage opportunity and must has switched out the shoes.

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Rated with 1 star
Verified Reviewer
Original review: March 28, 2019

Why buy here?!?! There are so many stores that have a much more user friendly return policy. Was not aware of the 45 day return policy and now a few days past the 45 day cut off I have a pair of sneakers I cannot wear! From now on I will stick with Zappos! 365 days to return, no strings attached, does not even have to be in the same box! They appreciate their customers!

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Rated with 1 star
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Verified Reviewer
Original review: March 23, 2019

I ordered 1 pair of shoes from their website on 3/11/19 and have yet to receive them! The last shipping info shows they were transferred to a facility in KC, KS which is only 20 minutes from me (30 at the most) on 3/13/19 but nothing after that. Now it is showing an estimated delivery of 3/27-4/1!!! This is unacceptable! Also, since placing my order the shoes have gone down $20! I no longer even want them. I will be returning them to a store whenever they finally arrive. ***Side note*** I ordered shoes from Shoe Carnival on 3/17/19 & received them on 3/21/19. Same free standard shipping. Thank you Shoe Carnival!

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Rated with 1 star
Verified Reviewer
Original review: March 19, 2019

I purchased a pair of sneakers online Sunday, 3/17 to be picked up at my neighborhood Finish Line. Even though my confirmation email didn't state my shoes were ready for pick up, I decided to go to the store to check on the status. Long story short, the store claims they never received my order. The sales team acted as if I was bothering them to do their job. Mind you they had the shoes in inventory but couldn't just give them to me. Called customer service and was told to wait another day. Ok, no problem. The next day, I spoke to customer service and was told pick up my shoes. Went to the store, my order was still not in their system. Spoke to another clerk and was talked to like a child. Called customer service AGAIN. By then I just told them to give me a refund. I was offered points towards their rewards program which means nothing to me. Now I have to wait 3 to 5 days. I will never buy from them again.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 16, 2019

Beware. HORRIBLE poorly run company with terrible customer support. What a "runaround" and time waster. Bought shoes at outlet store. The manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's in my town. "WE DON'T SELL THESE SHOES," said Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes."

3 trips back to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount" for my trouble. NOT WORTH THE EFFORT! Lost me as a customer, even though the shoes we bought were the right fit and comfortable. UGH! Don't buy online from them EVER.

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Rated with 1 star
Verified Reviewer
Original review: March 6, 2019

HORRIBLE. I WILL NEVER EVER ORDER AGAIN FROM FINISHLINE. I ordered a pair of sneakers and used the ‘Free Shipping’ option. UPS made 3 attempts and no one was home because we are a working family. I called FINISHLINE and they said it’s a ‘RESTRICTION’ on my sneakers at the UPS depot (I cannot even pick them up). I tried to pick em up and was told it’s a restriction and my package will go back to FINISHLINE. I called their horrible customer service and was told they cannot they anything about it.

The ‘Free Shipping Option’ only makes ‘Residential’ delivery and I CANNOT REROUTE MY PACKAGE TO MY JOB. I am very upset that they cannot lift the restriction on my package. This is fraud. They said if I would of paid for shipping I would have the option to reroute and pick my package up at the UPS depot. This package was for a birthday gift and now this order will be sent back and I will cancel it. I WANT A REFUND AND WILL NEVER ORDER AGAIN FROM FINISHLINE.

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Rated with 1 star
Verified Reviewer
Original review: March 5, 2019

I ordered sneakers online and received two different sneakers. I called the shipping store (Milford, CT) where the Manager said she would have the correct sneaker shipped to the store closest to me (Manchester, CT) and they would call me when it arrived. I gave it a week and received no phone call. I called the Manchester store and they didn't have any information. The Manager said he would order me a new pair and would call me when it arrived. I never received a phone call so I followed up with them. While finally exchanging the shoes, the store clerk said she hated Finish Line because they are always doing stupid things like this. In my opinion, Finish Line is completely incompetent. Shop somewhere else!

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Rated with 1 star
Verified Reviewer
Original review: Feb. 14, 2019

STEER CLEAR! Don't ever buy anything from this location unless you want to lose your money. According to Finish Line's return policy, any unworn item can be returned or a store credit can be issued with 45 days. I wanted to make an exchange or receive store credit for an item I received as a gift. I had the receipt, the tags were intact & the sweatshirt was unworn. They told me this location 'East Fordham Road' doesn't accept returns or gives store credit. If I didn't want the item, I had to exchange it for something else. They are going against company policy yet this location is still opened and I don't know how. Customers service solution is "Let me speak to the store manager when you arrive". You think I'm going to take time off of work to go back to a location that won't budge?! I'll just take my business elsewhere and would advise others to do the same. FYI - this is the second time I've tried returning an item here.

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Rated with 2 stars
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Verified Reviewer
Original review: Jan. 10, 2019

I ordered online Timberland Gaiter boot from Finish Line and got it on time but since the package was left outside, the shoe box was damp wet that I had to throw it right away. Luckily the shoes were fine. After few days when I checked it was bigger than I thought. I called the customer rep. about the exchange, she was clueless and told me to try in the store. So I drove all the way to Southdale mall Finish Line store in Minnesota to exchange it but the staffs (two ladies) were mean, rude and have no patience to listen my issue, were persistent in saying it’s not their fault.

I do understand that it’s not their fault neither do mine too. Whom should I blame? Finish Line or the delivery service? They even sent me off by saying, "Have a nice day," by laughing at me. I have been shopping with Finish Line for quite some time. Fortunately I tried my luck, called customer service second time and this representative not only did her job perfectly also saved my day. I really appreciate her customer service but from today I am never going to buy from you guys because majority of your customer service not only sucks but is inhumane.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2018

I purchased a pair of Nike Vapormax which came to $206.00. That was paid with cash. The inseam tore within 24 hours. My son tried returning them. They refused to give the money back and would only put on a merchandise gift card. I personally went in and talked to the manager and she gave me every excuse as to why he didn’t get his money back. I’m so sick of these retailers taking your cash and refusing to return or exchange. No wonder amazon is going to put these places out of business!!! I will NEVER shop Finish Line again. Not to mention the manager treated me like I was a thief!!! You’d think they’d hire people with good PR skills.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 24, 2018

Purchased a pair of shoes in one of their stores in my local mall for my son. When I got home shoes didn't fit so I immediately returned them. Swiped debit card for my return and 3 days later my funds are still not in my account. Bank said it's Finish Line's return process. This is ridiculous. Any time I've returned something that was done with my debit card the funds were returned immediately but Finish Line can hold my funds for up to a week. Took seconds to take my money out but a week to give it back?! Crooks. How much money is Finish Line holding up daily that customers are waiting to be returned? 10's of grounds! Crooks!!!

10 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 24, 2018

I am very disappointed in this company. This was the first and last time, ever having made, a purchase from their online store. I specifically paid 'extra' to have an order delivered BEFORE Christmas. Instead, on Christmas Eve, I receive an email stating that the order is now going to be delayed, and is to arrive on the 26th of December. This particular order, was not only my son's 'big ticket item', but was literally the ONLY item on his 'Christmas wish list' this year. In fact, he had initially seen the shoes at one of their competitor’s local stores.

Unfortunately, his find was priced at $100 + tax, and would have taken up over half of his $150 allotted budget that I could afford to spend this year. Being the thrifty shopper I am, I spent hours of comparing prices online. I finally found them at the finish line online store, for 'what I thought was' the best price & shipping guarantee. Now, I wish that I would have just driven to their local competitors, retail brick and mortar location, and simply paid the extra money, for my son to have them under the tree Christmas morning???

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 21, 2018

I placed my order for free guaranteed Christmas delivery on 12/16 and received an email on 12/18 with a tracking number stating the items would be delivered 12/26. When I called to complain the representative said sorry but there's processing times not included and that there's nothing else they could do. She then advised me to call UPS to see what they can do. WHAT??!! By the 20th they were still advertising Christmas delivery which is completely FALSE and MISLEADING. How can they do that to customers who are paying hundreds of dollars on sneakers??? Never again ordering from this website or store!! HORRIBLE SERVICE!

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 19, 2018

I ordered my daughter a pair of Nike Air Force Ones and found them at Finish Line. I ordered them and received confirmation that my order was on its way 7 days before Christmas. I receive another e-mail stating that they didn't even have the item in stock and my order was canceled. How can they do this to a customer right before Christmas. Now not only did I miss the other sales but I planned on receiving these shoes that were never gonna come anyways. Why the heck do they sell items that they don't even have in stock? So misleading. I will never purchase from them again!!!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 15, 2018

I purchased this item last December. I made numerous phone calls and would always get the same story, "I'm sorry. We will look into and someone will call you back." Never got the phone call, never got the item, never got the charges reversed. Needless to say, I will never buy from them again.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 14, 2018

As others have stated, Black Friday 2018 it appears as Finish Line did not have their game on and as a result, many products were mishandled. I ordered a pair of Nike Pegasus 35 shoes on 11/23 and received an email on 11/24 saying that they had been shipped (which never happened). On December 5th I contact customer service and they said they were "in transit" (another lie, because the UPS site said that it was never shipped). Finish Line did not acknowledge their mistake and ultimately said it was probably just not never scanned. On December 7th I contacted them again and the order appeared to be canceled and then re-ordered. After another week, I called again and they said the order was canceled and ordered AGAIN! After 21 days I finally got my order, but it is very clear that Finish Line should be avoided at all costs for any online shopping. They didn't even offer me any compensation for my troubles.

They don't have their logistics in line or do they have anyone in customer service who can help. In fact, after I left a bad review on my "shopping experience" I was contacted by a member of their customer service department. I asked him if we could follow up on the phone and then he completely ignored me after I sent 2 additional follow up emails. I would mention his name on here, but I will choose to be professional and not put someone on blast. Finish Line, you are in LAST place and have no clue on how to deal with customers. You WILL fail if you continue to operate this way.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 8, 2018

I ordered a pair of shoes from Finish Line on Dec 6th. I had conveniently called my bank on Dec 7th. I had a charge for 0 dollars at Finish Line as the charge was reversed. I contacted the customer service department and asked the lady to speak to a supervisor. She asked to know why I asked her to please put them on. I had to listen to some cheesy loud rave music while I waited. I gave the lady my order number which she said doesn't exist. I told her I was concerned with someone now having my credit information. She looked up my name and said my card was declined which was not the case. She told me to contact my bank which I had just spoken with earlier. I refuse to do business if nothing more than the fake order number, having to listen to that awful music and being told my card was declined buyers need to go to the store for a purchase. Otherwise beware!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 6, 2018

Placed an order with Finish Line on Black Friday buying around 8 G-Shocks with the deals they offered online. Both orders were confirmed. They were promptly canceled the next day on the 26th to my dismay. So I patiently waited to receive my refund. It is now the 6th of December and after around a week of waiting I have still not gotten my money back. My money is tied up and I'm missing out on other uses for my money due to the hold up.

I called Finish Line once and they told me that my credit card company was holding it up, then I called them to find out since they are on the receiving end, the blame is really on Finish Line. Called back Finish Line to get a customer service rep who stated they could fax me proof of the refund just to connect with a credit card company rep who says that won't help. I'm tired of waiting for my refund and their policy states a refund takes 1-5 business days but this has exceeded that and I'm so tired of waiting to get back my money for a cancellation that was never properly explained. If an item is out of stock why can't the website reflect that? Why can't you simply identify how many items are left on the back end of the website to prevent this?

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 5, 2018

I ordered my son a pair of black and red Jordans using a cyber20 coupon code only offered during Cyber week. It was also free shipping. When my shoes arrived in the mail they were girls' pink and black. I double checked my order online and sure enough they sent me the wrong ones. I called customer service, which was no help at all, and ended up returning to my local store. I waited for the money to be refunded to me so I could reorder the shoes. I put them in my cart and realized that I am now going to have to pay over $20.00 more for them because the free shipping and cyber20 coupon were no longer active. I called customer service where I was told there was nothing they could do.

I explained the situation several time to her and she eventually said to just place the order and call back once I received the email confirmation. I did just that and the lady who helped me this time had no clue about what was going on despite the previous lady telling me she would put notes in my order. I went over the situation again and they still weren't able to give me the price I originally ordered them at. I've ordered quite a few pairs of shoes from them, but I think this will be the final order from me. Customer service really shows how much a company cares about its customers. Extremely disappointed!

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 2, 2018

Like most customers here I got burned by their Black Friday shopping issues. I filled my shopping cart over 20 items, checked out, got the confirmation email. Week after I realized only 3 of them showed up! I check the order status and most of them was canceled. I called the customer service and listened to the same lame BS; that some of them were not in stock. I understand that it is possible to have inventory issues but WHY the confirmation email stating everything is good? WHY is there a no follow up email notifying the customer item has been canceled???

All those items were Christmas gifts that I have checked off my list. Had I known some of my purchases didn't make it, I would have shopped elsewhere. Now I missed all the deals. Oh... by the way all my rewards points were zeroed out as well, even my existing points, $30 worth of reward dollars, all gone... This is not a way to run a e-commerce business. In cases of issues like then customer service should kick in to rectify the matter. Since that was missing as well this was clearly intentional borderline scam order processing. NEVER AGAIN!

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 1, 2018

Placed an order after waiting 3 hrs to get on their website on Black Friday. Today is December 1 and I just got a cancellation for EVERYTHING (10 items) I ordered except a pair of shoes that were NOT on sale. What a scam!!! Literally they did not send a separate email saying they had issues and sorry. It was the same email confirmation that just says CANCELLed! Called customer service and they said of there was a system wide issue and everything was canceled that day. Was not true because the item I ordered that was not on sale was placed and shipped like the same day I ordered. She didn't know that because I placed 2 separate orders and only gave her 1 order number. She didn't know what to say about that. Then offer $10... Lol I said, "No thank you. I won't be ordering from Finish Line anymore and I am returning the shoes I bought and received. What a scam.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2018

Just like other reviews on this site I ordered Adidas shoes on Black Friday from Finish Line.com. And just today I received an email saying they canceled my ordered. I called and they said the pair of shoe I ordered was not in stock and they would refund my money! If it wasn’t in stock why they still allow me to place an order! They told me that I could reorder once is in stock again, and of course they won’t honor the price I got on Black Friday!! Black Friday scam!! Shame on them!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2018

Just like other reviews on this site I ordered a Christmas gift (Adidas shoes) on Black Friday from Finish Line. Just got an email saying they canceled my ordered. I called and they said the shoe I ordered was not in stock and they would refund my money. If it wasn’t in stock then why was it available that day. Such a scam Finish Line!!!

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 29, 2018

Canceled 4 of my orders after spending several hours trying to even get on their site. Great deals I thought so I picked up 4 new kicks and some apparel for Christmas gifts, come Monday afternoon they canceled everything, no reason, no responses to emails/calls. I did all of my shopping with them and Black Friday/Cyber Monday deals were coming to a close, I held out buying from anyone else because I already had it coming from Finish Line.

Now I am scrambling to find any other deals because I'm not made of money. I should of went elsewhere from the beginning and took advantage of other site's deals. They didn't address the cancellations, no public apology for canceling thousands of orders (from others), no compensation, nothing. This company will never have my business, horrible filthy excuse for a business. Avoid them even if they have a great deal, and Finish Line if you actually read this my only question is why do you treat your customers like they don't matter?

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2018

Spent all day adding items to a cart, to have them disappear! Everytime I tried to check out I got a error message saying site under construction or was overloaded! Finally after some hours was able to place 4 orders. Next day received an email all my stuff is cancelled but they have over $200 taken out of my account. This company is a scam, point blank. They will not honor prices, or try to make it right. I am a longtime shopper from Finish Line, NEVER AGAIN. I will post and tell everyone I know how this is a scam company.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 27, 2018

Logged onto Finishline.com to order a pair of Nike Air Jordan’s after waiting one hour. I managed to get to the proper screen and ordered my size shoes and checked out making payment and all. I was charged the amount on my credit card and one day later received an email saying my order was cancelled. There was no reason for the cancellation. Simply a notification that stated it was “embarrassing” and that my refund would be made in 7-10 business days. This is poor business practice. If the shoes were sold out then do not take my money. I’ve shopped for limited release shoes on other websites and this is the poorest website. I don’t mind waiting and not getting- but at least on those sites, they let me know My product is no longer available before actually charging me.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2018

Stay far away. We ordered for the sale and paid for the goods. That is after being stuck in the "waiting" room for a long time. We received a notification after we paid that they are out of the shoes we ordered. They had no excuse as to why they took our money and filled the order to say they no longer have the product to sell. This was a birthday present for my son. I could have purchased the shoes from someplace else. We called and were told there is nothing they can do. Horrible. If this company cares about their customers they can email me at **. If not I'll trust they like committing situations like this.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 27, 2018

False Advertisement - They say they are having a sale on said item/s to increase traffic to their site. Once they have enough people the website will be under constant load times to where you will have to wait up 3 hours just to check out. Once finally checked out and told the little girl you just bought shoes for, for a Christmas present, they will send you an email the next day stating that they lied and are cancelling thousands of orders because they are a scummy company.

5 people found this review helpful
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Finish Line Company Information

Company Name:
Finish Line
Website:
www.finishline.com
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