Boscov's Reviews

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About Boscov's

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Boscov's offers a wide range of retail products, including clothing, footwear, cosmetics and home goods. The department store dates back to 1914 and features both national brands and private labels. Boscov's operates primarily in the Northeastern United States.

Pros
  • Affordable prices
  • Fast order processing and delivery
Cons
  • Poor customer service experiences
  • Issues with product quality control

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Boscov's Reviews

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    • 4,681,718 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about Boscov's?
    • 4,681,718 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Verified purchase
    PricePunctuality & Speed

    Reviewed Feb. 11, 2025

    As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was looking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 4, 2024

    I recently came across this site while looking for a very specific item that my wife loves, it's usually sold by another company, the original company stopped making the items but Boscov's had exactly what I was looking for, & at the same price as the original company plus they offered me a 10% percent discount then 2 days later ran a 15% off sale so I contacted them via customer service through email and their customer service went above and beyond to adjust my price to the 15% discount which they didn't have to do in my opinion. I couldn't be happier with both products and their staff that was nothing but patient, understanding and helpful. I would definitely recommend Boscov's to anyone looking for great products at an affordable price. If I could I would give them 10⭐'s if possible!!!!

    GREAT STORE!!!! My purchase was AUTHENTIC Nautica bras & underwear.

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      Punctuality & SpeedStaff

      Reviewed Sept. 8, 2024

      Boscov's team of well knowledgeable staff, make it easy to purchase their fine quality of "numerous" items, and their website is very easy to utilize! Their selection of products, is "top notch", and very affordably priced! In addition, their extremely "on time delivery", makes it even more superb! I am relatively new as a boscovs customer, but expect to be a long term one, going forward! Everything I have purchased so far has "exceeded" my expectations! This family owned business has me a "permanent "customer! Keep up the "excellent" work! I have recommended them to several of my friends and family!

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      Staff

      Reviewed July 13, 2024

      Shopping here is a joy every time. The staff are incredibly kind and helpful. I am very satisfied with my purchase and the overall service. I highly recommend Boscov's to anyone looking for quality shoes.

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      Customer ServicePriceStaff

      Reviewed May 25, 2025

      The items there are very nice and the clothes are nice and cute too but kinda expensive if no discount. I would only go if the stuff was on sale. My biggest problem was the staff. Some of them were just plain rude. My child was looking at toys and picked up a ball and bounced it a few times and when she went to put the ball in the cart a employee came up and yelled at my child "don't bounce the balls or I will get security." Then when I went to check out my child did a little jog to go look at something quick and a different employee yelled at my child "no running!" I have read other reviews about employees being rude so I just wanted to say this to let Boscov's fix their employee problem.

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      Customer ServiceStaff

      Reviewed May 24, 2025

      Our experiences with Boscov's Customer Service at the York, Pa Store has been consistent. In other words there isn’t any Customer Service! For that matter there isn’t any service at all, with one exception, the “Mens Department”…see below. We rarely write reviews of any kind, but this is an attempt to have what is a huge problem corrected or we will (like many others) take out business elsewhere.

      As your customers (speaking for ourselves & the countless unsatisfied reviewers across the country) what we experience from your employees (with the exception of the Men’s department, York, Pa Store) is they are extremely rude, condescending and unwilling to help. They present miserable, hating their jobs, so as a Customer all you want to do is get out of the building, even if you weren’t finished shopping.

      They actually tell you they can’t help you, go to a different register, I don’t know how to do that, then offer no help, etc. There is no hint of a smile when it’s finally your turn to checkout, no greeting (can I help you, thank you for shopping at Boscovs), no eye to eye contact, absolutely ZERO engagement & ZERO help. Sure they check you out but that is the extent of their willingness to do a good job. They actually sneer at you if you ask a reasonable question. We’ve read a ton of reviews and many of your Customers agree…they’re are not coming back. So apparently the problem goes all the way to the top.

      It would benefit your store greatly to hire people who actually want to work before you have no customers left. Time after time we go into your store and it’s virtually empty, that is taking into consideration how large it is and the location. You should remember, Camp Hill shopping, Harrisburg area shopping, Lancaster shopping, Maryland area shopping all have other department stores that are a hop, ship & a jump away from York. We all can go there to do our shopping. It’s obvious a ton of money was spent to update your York store, now it would be wise to update your Customer Service etiquette.

      Just in case it’s important to you as a owner: Etiquette Defined— Customer service etiquette encompasses the polite and professional conduct expected when interacting with customers. It involves treating customers with respect, showing empathy, and providing helpful and efficient service. Key elements include active listening, clear communication, and finding solutions to customer issues while maintaining a positive and professional attitude.

      Take lessons from the wisdom of the Gentleman in the Mens department, they know how to treat a Customer and they’re consistent in doing so! As outlined in the definition above, they do a fantastic job! We have no affiliation with ANYONE in your business, nor any bias against or for anyone. We’re simply speaking the truth about our experience over a period of a few years.

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      Customer Service

      Reviewed May 21, 2025

      Ordered something. Then I received a blunt email the next day saying it was cancelled. Then of course received their marketing emails. I believe the item ordered was just to get people for their emails. I would avoid.

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      Reviewed May 6, 2025

      Terrible company to deal with. Delivered package by road not on porch. Of course it was stolen. Boscov's said they won't do anything about. Please do not shop at this place. Terrible. Will not deal with these idiots again.

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      Customer ServiceStaff

      Reviewed Feb. 2, 2025

      I cannot believe the management at this store! There is a woman named "Z" working in the make up dept who is rude and incompetent. I have complained about her multiple times and always try to get someone ELSE in the dept to wait on me. She actually came AT me, waving her hand in my face saying "You don't have the right to have who you want wait on me!" and "You should go somewhere else!" The manager TODAY came at me, Pat ** is her name, telling me the same thing!!!! UNBELIEVABLE! When I called the store directly a CHILD named Roy who said he was a manager was completely worthless and incompetent! I think Boscov's needs a lesson in good customer service and sanity!

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      Verified purchase
      CoveragePrice

      Reviewed Oct. 20, 2024

      I got this bracelet as a gift for my daughter's birthday in May 2024. August of this year 2024 she had put the bracelet on but later not knowing that it had fallen off because she found the bracelet on the living room rug. When she picked it up she saw that it was broken. I took it back to Boscov's only for them to tell me that it would cost me another 98.00 to repair it. I paid for the BOSCOERAGE but it will not cover it to be fixed. I feel like I most definitely have been taken advantage of. I feel that I was taken advantage of because this clearly is not quality jewelry. I am so disappointed and I have been a customer for YEARS. Now I'm stuck with no gift for my daughter and the bracelet is worthless.

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      Boscov's author review by ConsumerAffairs Research Team

      Boscov’s is a regional department store operating primarily in Pennsylvania and the mid-Atlantic region. Boscov’s also has an online store that ships nationwide. The chain sells home goods and clothes, accessories and shoes for women, men and children.

      • Special promotions: Boscov’s website regularly features special sales and promotions for budget-conscious consumers.

      • Size options: Hard-to-fit customers can find many options on Boscov’s website. Hundreds of options are available for each women’s size from 3 to 12, and many special widths are available in each size.

      • Store locations: Boscov’s customers can return merchandise to any of the chain’s department stores. This option makes returns simple.

      • Online exclusives: Boscov’s website stocks many styles that are not available in stores. Consumers who have difficulty finding their size may have much better luck on the company’s website.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Boscov's Company Information

      Company Name:
      Boscov's
      Website:
      www.boscovs.com