Boscov's Reviews

Came into the Deptford Mall Boscov’s today and found a beautiful collection of clothes. We met two lovely ladies named Anne and Angeline that helped us out tremendously. I do not normally take the time to write reviews but we are so grateful they were able to help us today. Outstanding work ladies!!

Poor staff attitude at the sales desk for women and children and at the entrance. Rude comments because I am paying 15 minutes to their closing time. Sale personnel at the men’s side was phenomenal.

I ordered a comforter set from Boscov's online. After receiving it much later I no longer needed it so went to Boscov's in Media PA with receipt in hand. I was told I was unable to return it to the store but instead needed to ship is to the shipping center. After MUCH discussion, the service person could not return it. So when asked if shipping was free to return the answer was no. So after boxing the darn thing up again, taking it to UPS for shipping it cost me $20+!!! Even the UPS gentleman was angry that I just couldn’t return it to the store for FREE. So I am DONE with Boscov's forever.

I could not get help with my problem at customer service after I made a purchase and asked them how to get a statement of my account so that I could pay my bill. I called and even went in person, but they could not help me.

Boscovs has no clue what their credit card is doing. I bought boho 1/2 price ankle boots, totaled about $80. I'm paying $378.52 to credit card because they don’t do billing. They let it ride. When I called them it got worse!

My experience with Boscov's was great! I ordered 2 Isotoner hats which were not available anywhere else. They were shipped promptly even thought the weather was unusually terrible for an extended period. They are exactly what I ordered, are pristine, and look more attractive than the pictures on the website. The prices were comparable to similar Isotoner hats on other sites. I am very pleased with my purchase.

I received an online order for a pair of Avia sneakers size 10.5 M. They are more like a 9 narrow and did not fit. I have shopped online with them for 5 years. I requested to EXCHANGE for size 11M which they had, even though I've never wore size 11. I was told my only option was to take to post office and pay for shipping which would cost almost the price of the shoes! Total waste of my money. Suggest using a retailer with a FAIR exchange policy for online orders. If you're considering an online purchase from them suggest you go elsewhere! After 5 yrs GOODBYE BOSCOV'S!

I was waiting for my bill.... Nothing came. THEN: I FINALLY GOT ONE! WITH A $30.00. LATE FEE ADDED. When I called, I was offered a $30.00 credit. WHAT KIND OF WAY TO TREAT A CUSTOMER IS THIS! I don't want to buy anything more from this "store". I WANT THEM TO TAKE THIS LATE FEE OFF! ** (BARBARA **)

I had a horrible Christmas experience at Boscov's in Springfield. The salesperson in their jewelry was very unprofessional. Very dismissive when asking her a question. So bad. I still remember her name and her smug face.

Do NOT do business with them! I ordered a pair of Ugg slippers, but found them not to be comfortable. And I am not able to return them! Unless there is a defect, you will not get any money back. There are plenty of other retailers to use! Do not shop here!!