Boscov's

As brief as possible: They delivered a mattress and the delivery people did not wait for me to get home to inspect it. They called to let me know they would be there in 42 minutes. I was 25 minutes from home. They arrived before me and my parent answered the door and figured it would be OK to allow them to bring the mattress in. They checked the boxes pertaining to the mattress being inspected and didn't even mention that when telling my parent it was fine for her to sign. Well she was in the middle of an in home medical exam at the time and those delivery people left and the mattress ended up being 3 inches too short and very defective. I was infuriated at how this all went down but maintaining composure I made a call to Boscov's to report this defective product. They agreed to exchange it. A date was scheduled.

Next, they said they had no inventory of this mattress so I was delayed even further. Finally they called stating they had it. They delivered it 2 weeks later and it was the wrong mattress. Not even close. I refused the delivery and received a call from their CS again and they wanted another chance to bring the product and I refused.

At this point I have lost time from work and they sent the wrong product, left work early previously and they left without getting my approval for someone else to sign for my product and still tried telling me mattresses are not returnable. Well, I beg to differ. This is a product that is not capable of being used for it's intended purpose. It has also created a safety concern due to it not being secured by safety hooks on an adjustable platform because it is not long enough to fit the queen size base. It has slipped and repositioned itself randomly and I've woke with my arm wedged between the mattress and the wall a couple times and noticed it sometimes overhangs the platform in some areas which would not be good if I rolled over to that area of the mattress while sleeping.

Bottom line is Boscov's has never delivered a mattress that even matches the description of the one I agreed to buy. It isn't a true Queen size mattress and furthermore it cannot be used for it's intended purpose because it isn't able to remain secure on an adjustable base, which it is said to work with. A mattress return policy does isn't something that pertains to defective products that are reported immediately.

If I was there to inspect the delivery, I would have rejected it and that is my right as a consumer. Defective merchandise is not something that has failed after use so it isn't like this should be a warranty claim. It is still under the time frame where a store must deal with it and they should be fair. Boscov's is not. And if anyone considers a mattress purchase from them, know that they will force feed you their policy in the event you have such problems. They think that the policy they recite me applies to this situation when it is actually the comfort guaranty they are reciting rules from. And I am not returning it for any reason under that policy. I am returning a defective mattress that is not usable for it's intended purpose and it does not match the description in their store plus they had a chance to remedy things and they arrived with the wrong product which is the same as failure.

Their customer service has avoided giving me any answers leaving me with a huge paperweight and I have already been forced to secure a mattress from a company that was actually capable of not only delivering it promptly, but they brought the one I chose and it was not defective and, their delivery team did a careful inspection of the product with me and we all agreed it was fully in tact and, they STILL said I could return it for a full refund even if I did not like it. But, I do and I won't. I appreciate being respected and do not want to subject myself to the negligence of a company that uses shady delivery services who are more interested in getting in and out in a hurry without even taking the time to check the product or give the person the chance to.

I also do not appreciate the way CS had left me without any idea where they stand. The girl said they would be willing to compensate me for all of the inconvenience but no specific offer was ever presented. Had they attempted, I would have listened. They claimed they just received the mattress I ordered and could now delivery but the time it would have taken exceeds the 30 day time period from when I should have received a mattress that could be used for it's intended purpose. I keep stating this about the mattress because federal statute gives consumers the right to return any product for a refund if the product received cannot be used for it's intended purpose.

Bottom line I feel retailers like Boscov's try to trample on consumer rights as if we have to accept all of their faults and negligence as if our time and our lives are in debt to them no matter how poor the demonstrate their business practices. I felt like I was trapped as if I did something wrong when they refused to let me out of this deal and kept insisting on dragging things out. This left me without a functional mattress for about a month and I could not wait anymore. I needed it sooner but I gave them more than enough time to get this right and they failed. Due to the nature of my specific circumstance they should have been courteous enough to end this by accepting the return so I could move on with my life. A month of my life committed to waiting for them to possibly screw up again is not fair. Not fair at all.

I still have the charge for this mattress in dispute with the Boscov's store card and I hope they will just be fair and let me go. I have since displaced the mattress and it is covered in the spare room for now. But I want them to pick it up or arrange for it to be donated. It is defective so I would rather see them destroy it. It may be unsafe for anyone using a queen size frame because it isn't long enough.

I cannot give 0 stars so I will give 1. If I have to pay a lawyer for anything related to this ordeal, I would not hesitate. I have the money to pay for the mattress. I have the money to pay for a lawyer too. This is not about money. This is about consumer rights and our protection from corporate giants who think they can trample on us.

I was treated very unfairly by Boscov's with this ordeal. I plan to file a complaint with consumer affairs and the BBB and will post this review on as many sites as I can to let everyone know just how these people at Boscov's treat you when they send you a defective item that is potentially unsafe. I won't let up until they agree to pickup this defective product or agree to have it donated. Boscov's has never upheld their end of the deal according to the so called contract they keep throwing in my face so it means the policy is null and void. Again, they never delivered a product that can used for it's intended purpose. Their policy refers to buyer's remorse and their comfort guarantee. Neither of which apply to defective merchandise. I'll never shop their store ever again. Their loss.

The Pro Adapt Firm is apparently only for back and stomach sleepers. Had I known this we would have gone with something different since we are side sleepers but we wanted something that would hold up and not sag like the original mattress. Terrible mistake, I assumed since the bed was new that all the perks like the comfort exchange would be available. They will not exchange or help us at all even though we are paying an extra $2100. I’ve spent around $6000 in the last year at this store and they won’t even exchange a brand new bed after dealing with a manufacturer issue on the first one that was paid in full.

Now we are on the hook for the extra 2100 for a bed that is absolutely terrible. Hip, back, neck and shoulder pain! Thanks Boscov's, way to show appreciation for your customers! We are on the market for new living room furniture, I will be taking my business elsewhere and will never purchase anything from this store in the future! Could not be more dissatisfied!

So after you ordered from them you are done, they can send you as worse condition as they want to as long as it correct size and brand they don't care. You can't argue and if you want to exchange/return you have to pay to ship it back out of your pocket. So if you come across Boscov's and you don't have their physical store in your area. Order them at your own risk. Worse experience and unprofessional for me. Talked to 2 men reps. and both also rude. Wondered how they trained them to be so in line.

When I got to the Atlanta Airport the agent at the desk said I could not board the plane and sent me down the hall to a Delta representative who said she could not do anything. I called the emergency number for Boscov's and explained my situation. Finally an agent felt sorry for me and left me go thru but said Boscov's would have to fix it or I could not get out of Cancun. I sent Erica in Lancaster an email and she responded back that it was fixed.

When I arrived at the Cancun Airport to fly home, my three friends had a good boarding pass but I had to wait in line 1 hour and 1/2 to get to the counter and it still was not fixed. Took me another 15 minutes to convince them who I was and the agent gave me a new boarding pass but said it was Boscov's fault for not changing things. When I got home I sent an email to Erica at Lancaster Boscov's and told her I had a trip from hell traveling and got no response from her. I guess Boscov's does not care about you. No one should have to go thru this nightmare especially me as a senior citizen.

Both pair when I received them I was unable to see clearly, went back the one pair. The clerk said they were too small for my eyes and the glasses were exchanged but I picked a higher price frame and paid the difference, the new ones are great. The 2nd pair I have been there 3 times for adjustments and still can't use the glasses. Yesterday I was back again and the manager got very snippy, told me I had to pay $24 more to exchange the glasses, I did not have the glasses for 30 days, I told her I was going to write a review about the glasses and she said go right ahead and even offered me a card with her name on it. She also insinuated that I was trying to pull something as 2 years prior I had problems with new glasses which I did but she was the one that said I needed a different frame.

The girl who adjusted my glasses yesterday had adjusted them 2 times prior. She said, "You told me the glasses were fine after I adjusted them the last time", they seemed good until I really started using them, then I have to keep moving them so my vision is not blurry. This will in no way stop me from shopping at Boscovs but I will never buy glasses there again. The manager made me feel like I was trying to get a more expensive frame free or something similar. This store was the Palmer Mall. So now I have a pair of glasses that I can't use.

I called Boscov's and spoke to an agent, explained the situation. Before I could finish I was disconnected or hung up on (not sure). I'm not going to wait on the phone again so I sent an email. I finally get the first response asking me to send them the UPC code number from the Sweater I did receive. I did what they asked. I waited another day and just received their response. They are telling me that I received the correct sweater that I ordered. I did not! That is false advertising. I ordered a Sweater that was brand name "United States Sweater" Co. and I received one that was NOT that brand name.

If I were to order a pair of Nikes and I received a pair of Reeboks, I don't care if they are the same color they are not the brand name I ordered. They are not understanding what I am trying to tell them, I did not get what I expected. They believe I did. I am hitting my head against a brick wall here. The sweater is to be a gift for an older lady and she only wears certain brands of clothing and 99 Jane Street is not one of the brands. I have never even heard of it. Beware of what you order from boscovs.com as you don't really know what you may get.

I was always a boscovs.com shopper. Now I am very leery of ever ordering again. I don't think they ever had the "UNITED STATES SWEATERS" brand. It's a ploy to sell these 99 Jane Street look alikes. If you go to boscovs.com and put the number 37684 in the search box it will bring you to the sweater which you can clearly states the brand as a UNITED STATES SWEATER co. brand name. As far as Boscov's is concerned I have what I ordered.

Today, I spoke with Boscov's Customer Service and they tell me the company that checked the chair stated the chair was broken down because of the way I sit in it. WHAT A LINE OF **!!! Not what they told me!!! My husband and I have been Boscov's customer for over 40 years and never have I ever felt so disillusioned. If I sat in that chair the way they state I have, I would not be able to walk due to the rods and pins in my back. I am trying to find a way to even out the seat so I can at least use this chair WHICH IS ONLY 9 MONTHS OLD.

Ever since Al Boscov passed away, his stores have been going downhill. Al would never have allowed all this. As far as my husband and I are concerned, Boscov's is no longer a part of our lives. I am paying off my existing card and destroying it. I will not set foot in another Boscov's store. They do not honor what they sell anymore and hire outside repair people to say that the fault is yours so Boscov's does not have to pay or replace. Wonder how much they paid Tri County Furniture Service to say what they did!!! No longer a Boscov's Fan.

I went through the whole thing including that if I wanted the dresses delivered at the store that it would take 8-12 weeks. Now thats just stupid. I could make one faster!! He proceeded to tell me that HE could get something here faster. HE never once said he would get the dresses here for me. I told him that his stores customer service is terrible can for dishes. The kid disappears went for dresses cant get them, and he is not offering to get then to HIS STORE. Very bad service.

Mind you at the end of all this he says, "Well is there anything I can do for you..." REALLY a yeah Dresses. Did I really have to tell him get these stupid dresses to your store without a charge. REALLY Whats up with that. He listen that's all and not even I felt. So after I TOLD HIM HE DID IT. But why did I have to say it. Poor Al is rolling in his grave I am sorry to say. One good note. The girl she helped me with the dishes was very good, I am that I can't remember her name. Manager knows it. This is the New Hartford NY Store #26. Clarence as a store manager didn't prove anything to me!! Don't know if I'll be back!!

So the service man came out to fix the problems, huh... Did nothing about the arms not staying closed, put new foam in fixed light and massager. When I put my feet up on the chair and I went to close it I could not close it. My bf had to put his foot on it and pushed it down. I was livid. Arms still flap open and the massages has stopped working again. I called customer service to make my complaint. She offered to send out the device man again. I said, "I don't think so. Did you not hear what I just said." At the end of the day there is nothing Boscov's nor the company who made the chair will do for me what so ever. 600 dollars for a piece of crap chair. Very pissed at their lack of trying to correct a very dissatisfied was a loyal customer. Since I have paid off the crap and cut up my card. If it would not appear on my credit I would have stopped paying for the chair. Will never buy another thing from Boscov's.

Today my bed measures a center dip of over 1.25". I am not a large person by any means. When I called them, THEY TOLD ME I VOIDED the warranty by not having the proper support under the bed!! BUT THEY SET IT UP AND SAID NOTHING TO ME. I also found out that the "Split Box Spring" is in fact, only a split BOX. THERE ARE NO SPRINGS FOR ANY SUPPORT. Again, the salesman did not clearly explain this to me - and he reference it 'box spring'. The delivery men left a yellow form that had a list of actions that they performed - again, nothing was checked off. In my adult life, this was only the 2nd bed I had ever bought. I stupidly followed the salesman/delivery guys lead and never asked any questions. I was too excited to have my new bed. I know fee that I was for over $2000.

Interestingly, my boyfriend purchased a different model Beautyrest Black queen mattress/box from Boscov's a few weeks ago. The SAME salesman did the same thing to him - provided the receipt w/ the list of actions w/ NOTHING CHECKED OFF, he called the box a "BOX SPRING" and the delivery guys didn't check off anything on the form that they left behind...exact same issues!! Luckily, because of my terrible experience with Boscov's, my boyfriend has read over all paperwork very carefully and has made sure he has proper support under his own bed/box.

I am very unhappy and disappointed with Boscov's sales and customer service and, if he were still with us, I think Al Boscov would be very disappointed as well. I will not be purchasing anything for my home from them ever again!! If I were you, GO TO A BEDDING SPECIALTY STORE. When it's time for you to invest in new bedding, ask questions and don't sign anything that isn't properly completed during the purchase and/or delivery and set up.

Wait a week later and they call to say that it was neglect because we don't have a center support on our bed frame and there was a stain in the mattress. Not to mention the lady who called was very ignorant and even had the audacity to tell me to take better care of my stuff and to call me ignorant after. Now I stripped the bed and took my own pictures of both the bed and broken box spring. I spent almost $800 on a bed that barely lasted 3 months. I don't know what else to do. I also contacted Laura Ashley, still waiting for a response. I do know I will be cancelling my credit card there and boycotting Boscov's for good.