Boscov's Reviews

I've shopped at Boscov's numerous times whether it be for clothing, or furniture, Boscov's is THE PLACE WITH THE MOST HELPFUL CUSTOMER SERVICE REPRESENTATIVES whether it is for online purchase or in-store purchases. Boscov's Staff is EXTREMELY KNOWLEDGEABLE, AND COURTEOUS and THEY GO ABOVE AND BEYOND TO ASSIST THE Customer. Boscov's is DEFINITELY MY GO TO STORE for clothing as well as furniture.

Today while I was shopping I was assisted by a wonderful woman named Roxanne. She saw me searching and ask if she could help me. Not only was she helpful, she was very kind. Her positive disposition was truly service from the past. Delightful! Roxanne is a real asset to the Selinsgrove Boscov’s!

I made the lives of the shipping people at the Birdsboro PA warehouse a little complicated, by realizing I had ordered a wrong mattress size at the last minute and exchanging it just before my home delivery was about to happen. First my home delivery was cancelled timely, without muss and fuss (or extra fees) in such a manner that the salespeople at the store could start over and order the new mattress. Second, an employee named Donna troubleshooted before the trouble happened, realizing without my asking that the pillows and sheets that were supposed to come along were lost in the exchange, and reordered them so that I would get everything together. Nice work, Donna and Birdsboro crew!

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was looking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this.

Do NOT do business with them! I ordered a pair of Ugg slippers, but found them not to be comfortable. And I am not able to return them! Unless there is a defect, you will not get any money back. There are plenty of other retailers to use! Do not shop here!!

I have a instore credit card from Boscov's. I had a late fee of 29.00. I paid it the next month. I got it again. I called. The guy told me my late fee payment was 2 days late so I have to pay another late payment fee. So today Jan 15 I get another late fee. I have made 2 late fee payments. This will be the 3rd time for late fee payments. And now Boscov's store is billing me for 59.00 dollars. I haven't bought anything since September. I will never recommend this store.

Rude employees, have no patience, customer service lady will run you around senseless talking about nothing 🙄,...selling you display frames and not telling you, SELLING CALL LIST,.. They are selling your phone number..way way shady place...go elsewhere.

Boscov's is ridiculous. Please don't do business with them. I waited 40 minutes to speak with a customer service representative, who then tried to transfer me to another department. It all took more than an hour, and all I wanted to do was return something. Returns for customers who don't live near a Boscov store are antediluvian. I must repack my item in an acceptable box or bag and deliver it to a shipper of my choice. There, I must determine which store sent my item and pay for shipping back to that store. It's all on me. The cost of boxing and shipping is close to what I paid for the item. That's sad, and makes Amazon seem philanthropic.

So today I was at the Boscov's at the Fairgrounds. This group of foreigners had almost 200 handbags. It was 8:55PM. I had to stand in line for almost 30 minutes waiting as they talked about whatever and pulled each handbag. There were 3 of them and 200 handbags. You know they are selling these online or in NY. That should be illegal first of all and second, the manager just stood there. She did not assist the cashier at all. We had to wait 30 minutes, way past their closing time.

Poor customer service! Package states it was delivered to a locker which we DO NOT have lockers, only mailboxes. I contacted Boscov’s to obtain a proof of delivery and the representative sounded like she hates her job! She was rude and spoke in a condescending manner. I will NEVER order from them again!!