Boscov's Reviews

On July 29 I went to Boscov's just to look around, because that day I had a doctor's appointment and I was early, so I decided to walk around the store, then decided to purchase some item, but when I got to the register next to the candy section, the cashier was having a conversation with a customer, I noticed that the customer already had her items in her hands, but kept having a conversation with the cashier, so I presided to ask the cashier if she was open, because she never acknowledged me when I was waiting. So then she looked at me and looked around and hmm yes, put her hand out and told me in a rude tone you gonna have to wait don't you see I'm with a customer, so I said there was no need to be rude, so she looked at the customer and ask was I rude.

Third time they charged me a late fee, they took 2 off but this new one really makes me mad. I always mail my bills with a check. I am 72 and I do not use the internet for bills. I called and questioned the late fee and interest and They said it takes around 10 days for the mail to get there since Covid. All my other bills are fine, just them. 10 days to get mail? I think this is their way to get back some of their so called discounts. I will not be using their card anymore. You need to use their card to get the discounts and then you are late? And charged $30.00 late fee. Their customer service is terrible, even going to the store I have to hunt all over to find a register open. Discounts or no discounts I'd rather deal with a reputable store then be constantly aggravated.

I had an eye exam Feb 26, 2026. I purchased eye glasses. At that time I was told it would take 8 weeks to fill the order, the company making the glasses were having problems. I said "Ok" thinking it really wouldn't take that long. Well it is now June 29, 2026, 4 months, and I still do not have my glasses. I was patient in the beginning but now I am furious. After 2/3 months of waiting I asked if I could have a refund and get my glasses somewhere else. I was told "No." If my glasses were not in the process of being made I could not understand why I could not get a refund.

Came into the Deptford Mall Boscov’s today and found a beautiful collection of clothes. We met two lovely ladies named Anne and Angeline that helped us out tremendously. I do not normally take the time to write reviews but we are so grateful they were able to help us today. Outstanding work ladies!!

Poor staff attitude at the sales desk for women and children and at the entrance. Rude comments because I am paying 15 minutes to their closing time. Sale personnel at the men’s side was phenomenal.

I ordered a comforter set from Boscov's online. After receiving it much later I no longer needed it so went to Boscov's in Media PA with receipt in hand. I was told I was unable to return it to the store but instead needed to ship is to the shipping center. After MUCH discussion, the service person could not return it. So when asked if shipping was free to return the answer was no. So after boxing the darn thing up again, taking it to UPS for shipping it cost me $20+!!! Even the UPS gentleman was angry that I just couldn’t return it to the store for FREE. So I am DONE with Boscov's forever.

I could not get help with my problem at customer service after I made a purchase and asked them how to get a statement of my account so that I could pay my bill. I called and even went in person, but they could not help me.

Boscovs has no clue what their credit card is doing. I bought boho 1/2 price ankle boots, totaled about $80. I'm paying $378.52 to credit card because they don’t do billing. They let it ride. When I called them it got worse!

My experience with Boscov's was great! I ordered 2 Isotoner hats which were not available anywhere else. They were shipped promptly even thought the weather was unusually terrible for an extended period. They are exactly what I ordered, are pristine, and look more attractive than the pictures on the website. The prices were comparable to similar Isotoner hats on other sites. I am very pleased with my purchase.

I received an online order for a pair of Avia sneakers size 10.5 M. They are more like a 9 narrow and did not fit. I have shopped online with them for 5 years. I requested to EXCHANGE for size 11M which they had, even though I've never wore size 11. I was told my only option was to take to post office and pay for shipping which would cost almost the price of the shoes! Total waste of my money. Suggest using a retailer with a FAIR exchange policy for online orders. If you're considering an online purchase from them suggest you go elsewhere! After 5 yrs GOODBYE BOSCOV'S!

I was waiting for my bill.... Nothing came. THEN: I FINALLY GOT ONE! WITH A $30.00. LATE FEE ADDED. When I called, I was offered a $30.00 credit. WHAT KIND OF WAY TO TREAT A CUSTOMER IS THIS! I don't want to buy anything more from this "store". I WANT THEM TO TAKE THIS LATE FEE OFF! ** (BARBARA **)

I had a horrible Christmas experience at Boscov's in Springfield. The salesperson in their jewelry was very unprofessional. Very dismissive when asking her a question. So bad. I still remember her name and her smug face.

Do NOT do business with them! I ordered a pair of Ugg slippers, but found them not to be comfortable. And I am not able to return them! Unless there is a defect, you will not get any money back. There are plenty of other retailers to use! Do not shop here!!

I have a instore credit card from Boscov's. I had a late fee of 29.00. I paid it the next month. I got it again. I called. The guy told me my late fee payment was 2 days late so I have to pay another late payment fee. So today Jan 15 I get another late fee. I have made 2 late fee payments. This will be the 3rd time for late fee payments. And now Boscov's store is billing me for 59.00 dollars. I haven't bought anything since September. I will never recommend this store.

Rude employees, have no patience, customer service lady will run you around senseless talking about nothing 🙄,...selling you display frames and not telling you, SELLING CALL LIST,.. They are selling your phone number..way way shady place...go elsewhere.

Boscov's is ridiculous. Please don't do business with them. I waited 40 minutes to speak with a customer service representative, who then tried to transfer me to another department. It all took more than an hour, and all I wanted to do was return something. Returns for customers who don't live near a Boscov store are antediluvian. I must repack my item in an acceptable box or bag and deliver it to a shipper of my choice. There, I must determine which store sent my item and pay for shipping back to that store. It's all on me. The cost of boxing and shipping is close to what I paid for the item. That's sad, and makes Amazon seem philanthropic.

I've shopped at Boscov's numerous times whether it be for clothing, or furniture, Boscov's is THE PLACE WITH THE MOST HELPFUL CUSTOMER SERVICE REPRESENTATIVES whether it is for online purchase or in-store purchases. Boscov's Staff is EXTREMELY KNOWLEDGEABLE, AND COURTEOUS and THEY GO ABOVE AND BEYOND TO ASSIST THE Customer. Boscov's is DEFINITELY MY GO TO STORE for clothing as well as furniture.

So today I was at the Boscov's at the Fairgrounds. This group of foreigners had almost 200 handbags. It was 8:55PM. I had to stand in line for almost 30 minutes waiting as they talked about whatever and pulled each handbag. There were 3 of them and 200 handbags. You know they are selling these online or in NY. That should be illegal first of all and second, the manager just stood there. She did not assist the cashier at all. We had to wait 30 minutes, way past their closing time.

Today while I was shopping I was assisted by a wonderful woman named Roxanne. She saw me searching and ask if she could help me. Not only was she helpful, she was very kind. Her positive disposition was truly service from the past. Delightful! Roxanne is a real asset to the Selinsgrove Boscov’s!

Poor customer service! Package states it was delivered to a locker which we DO NOT have lockers, only mailboxes. I contacted Boscov’s to obtain a proof of delivery and the representative sounded like she hates her job! She was rude and spoke in a condescending manner. I will NEVER order from them again!!

I made the lives of the shipping people at the Birdsboro PA warehouse a little complicated, by realizing I had ordered a wrong mattress size at the last minute and exchanging it just before my home delivery was about to happen. First my home delivery was cancelled timely, without muss and fuss (or extra fees) in such a manner that the salespeople at the store could start over and order the new mattress. Second, an employee named Donna troubleshooted before the trouble happened, realizing without my asking that the pillows and sheets that were supposed to come along were lost in the exchange, and reordered them so that I would get everything together. Nice work, Donna and Birdsboro crew!

The items there are very nice and the clothes are nice and cute too but kinda expensive if no discount. I would only go if the stuff was on sale. My biggest problem was the staff. Some of them were just plain rude. My child was looking at toys and picked up a ball and bounced it a few times and when she went to put the ball in the cart a employee came up and yelled at my child "don't bounce the balls or I will get security." Then when I went to check out my child did a little jog to go look at something quick and a different employee yelled at my child "no running!" I have read other reviews about employees being rude so I just wanted to say this to let Boscov's fix their employee problem.

Our experiences with Boscov's Customer Service at the York, Pa Store has been consistent. In other words there isn’t any Customer Service! For that matter there isn’t any service at all, with one exception, the “Mens Department”…see below. We rarely write reviews of any kind, but this is an attempt to have what is a huge problem corrected or we will (like many others) take out business elsewhere.

Ordered something. Then I received a blunt email the next day saying it was cancelled. Then of course received their marketing emails. I believe the item ordered was just to get people for their emails. I would avoid.

Terrible company to deal with. Delivered package by road not on porch. Of course it was stolen. Boscov's said they won't do anything about. Please do not shop at this place. Terrible. Will not deal with these idiots again.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was looking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this.

I cannot believe the management at this store! There is a woman named "Z" working in the make up dept who is rude and incompetent. I have complained about her multiple times and always try to get someone ELSE in the dept to wait on me. She actually came AT me, waving her hand in my face saying "You don't have the right to have who you want wait on me!" and "You should go somewhere else!" The manager TODAY came at me, Pat ** is her name, telling me the same thing!!!! UNBELIEVABLE! When I called the store directly a CHILD named Roy who said he was a manager was completely worthless and incompetent! I think Boscov's needs a lesson in good customer service and sanity!

GREAT STORE!!!! My purchase was AUTHENTIC Nautica bras & underwear.

I got this bracelet as a gift for my daughter's birthday in May 2024. August of this year 2024 she had put the bracelet on but later not knowing that it had fallen off because she found the bracelet on the living room rug. When she picked it up she saw that it was broken. I took it back to Boscov's only for them to tell me that it would cost me another 98.00 to repair it. I paid for the BOSCOERAGE but it will not cover it to be fixed. I feel like I most definitely have been taken advantage of. I feel that I was taken advantage of because this clearly is not quality jewelry. I am so disappointed and I have been a customer for YEARS. Now I'm stuck with no gift for my daughter and the bracelet is worthless.

First order online with this company. The store didn’t have my size. So I ordered online. Got my order and they sent me the wrong size even though the order and the shipping receipt had the correct order size, the product size was wrong. Call expecting them to say, "We are sorry, let us fix it." Nope. I was on hold almost 30 minutes. Get a person. She is asking questions about my order then she hangs up on me. So I call back. Wait another 15 and I get a lady who treated me as if I got the order wrong. In the end, I had to pay for a new order. To get my money back from the first order I have to take the product to the store. The store for me is an hour away. I will not shop at this store again. They treat their customers terribly. Oh and I have to wait another 10 days to get my new order. Hopefully they get the size right.

Requiring us to use your credit card for getting a bigger discount, this is what was one of the biggest downfalls in your business that lead the PENNSYLVANIA TAX PAYERS bailing you out. Hopefully our government now will not follow the past bad act of bailing you out. CASH or a credit card not affiliated with Boscov's gives you the BEST purchasing power and NOT Giving you BIGGER Chance of higher DEBT. Have you learned anything from your past, I GUESS NOT.

Boscov's team of well knowledgeable staff, make it easy to purchase their fine quality of "numerous" items, and their website is very easy to utilize! Their selection of products, is "top notch", and very affordably priced! In addition, their extremely "on time delivery", makes it even more superb! I am relatively new as a boscovs customer, but expect to be a long term one, going forward! Everything I have purchased so far has "exceeded" my expectations! This family owned business has me a "permanent "customer! Keep up the "excellent" work! I have recommended them to several of my friends and family!

I wasn’t sure how I was charged without actually submitting the order (I changed my mind last minute) but now I see I’m not the only one who had that happen. Never got a confirmation email either. Once I saw the order went through anyway because I was charged, I was okay because I was getting some teethers my baby loves. But the order has never been shipped. Just sitting there in wonderland I guess. How annoying and frustrating.

Shopping here is a joy every time. The staff are incredibly kind and helpful. I am very satisfied with my purchase and the overall service. I highly recommend Boscov's to anyone looking for quality shoes.

I would never order from Boscov's for pick up at store ever again. It has been 2 days and my small order of 2 items is still not ready. Had I known it would have taken this long I would have shopped somewhere else.

Horrible company to do business with. What a nightmare. I paid off the account and they are so desperate to keep charging for nothing. Steer clear of their cheap overpriced merchandise. It's not worth it.

They do a good job by keeping their price down but once the purchase was made, you're stuck with it. The dimensions didn't match what was advertised online. Went to UPS to return, the return cost was on me, they don't pay for it. Customer service has no clue what the return address needs to be. The address they gave me is non existing. I emailed them 4 days ago and no response. I will stick with Amazon that honors their returns and shopping at the store where I know what I get and I can return anytime at no additional cost. Boscov online shopping is a joke.

We picked up a heavy duty recliner for a friend that has dementia. I picked it up at the Boscov's Plymouth meeting store, the young gentleman was very helpful in getting it into my truck. We purchased the 5-year warranty, and within a week there was an issue with the motor. We are not completely sure if it was error on our friend's part in the way she operated it but called customer service to get a motor. I believe the woman's name was Jeannie, she was the best, so helpful and resolved the issue immediately. I was able to pick up another chair in exchange the next day. She offered to deliver it as a courtesy. It's so rare to have a customer service agent that cares like she did.

I would rate them zero stars if I could. I bought a pair of sneakers online. They sent me a totally different pair from what is pictured. In the photo attached you can see that brown and white shoes were ordered. They sent completely white shoes of a different style. For me to return them I need to pay the return shipping. There is no store anywhere near where I live. They are very misleading and deceptive and refuse to admit their mistake. I’ve read many other reviews of them also sending the wrong item. Do not buy anything online from them!

Like many others, I was TRIPLE charged for an item I ordered. Two charges were posted to my PayPal account before I actually placed the order. The Boscov's chat agent advised "I see that you ran all three attempts at placing an order through Paypal. Those attempts needs to be cleared off your account or updated with Paypal customer service team at 1.888.221.1161." PayPal is saying that the merchant needs to cancel the transactions on their end. I am asking the Boscov's chat agent to stay connected until this is resolved.