Boscov's Reviews

Third time they charged me a late fee, they took 2 off but this new one really makes me mad. I always mail my bills with a check. I am 72 and I do not use the internet for bills. I called and questioned the late fee and interest and They said it takes around 10 days for the mail to get there since Covid. All my other bills are fine, just them. 10 days to get mail? I think this is their way to get back some of their so called discounts. I will not be using their card anymore. You need to use their card to get the discounts and then you are late? And charged $30.00 late fee. Their customer service is terrible, even going to the store I have to hunt all over to find a register open. Discounts or no discounts I'd rather deal with a reputable store then be constantly aggravated.

I had an eye exam Feb 26, 2026. I purchased eye glasses. At that time I was told it would take 8 weeks to fill the order, the company making the glasses were having problems. I said "Ok" thinking it really wouldn't take that long. Well it is now June 29, 2026, 4 months, and I still do not have my glasses. I was patient in the beginning but now I am furious. After 2/3 months of waiting I asked if I could have a refund and get my glasses somewhere else. I was told "No." If my glasses were not in the process of being made I could not understand why I could not get a refund.

Came into the Deptford Mall Boscov’s today and found a beautiful collection of clothes. We met two lovely ladies named Anne and Angeline that helped us out tremendously. I do not normally take the time to write reviews but we are so grateful they were able to help us today. Outstanding work ladies!!

Poor staff attitude at the sales desk for women and children and at the entrance. Rude comments because I am paying 15 minutes to their closing time. Sale personnel at the men’s side was phenomenal.

I ordered a comforter set from Boscov's online. After receiving it much later I no longer needed it so went to Boscov's in Media PA with receipt in hand. I was told I was unable to return it to the store but instead needed to ship is to the shipping center. After MUCH discussion, the service person could not return it. So when asked if shipping was free to return the answer was no. So after boxing the darn thing up again, taking it to UPS for shipping it cost me $20+!!! Even the UPS gentleman was angry that I just couldn’t return it to the store for FREE. So I am DONE with Boscov's forever.

I could not get help with my problem at customer service after I made a purchase and asked them how to get a statement of my account so that I could pay my bill. I called and even went in person, but they could not help me.

Boscovs has no clue what their credit card is doing. I bought boho 1/2 price ankle boots, totaled about $80. I'm paying $378.52 to credit card because they don’t do billing. They let it ride. When I called them it got worse!

My experience with Boscov's was great! I ordered 2 Isotoner hats which were not available anywhere else. They were shipped promptly even thought the weather was unusually terrible for an extended period. They are exactly what I ordered, are pristine, and look more attractive than the pictures on the website. The prices were comparable to similar Isotoner hats on other sites. I am very pleased with my purchase.

I received an online order for a pair of Avia sneakers size 10.5 M. They are more like a 9 narrow and did not fit. I have shopped online with them for 5 years. I requested to EXCHANGE for size 11M which they had, even though I've never wore size 11. I was told my only option was to take to post office and pay for shipping which would cost almost the price of the shoes! Total waste of my money. Suggest using a retailer with a FAIR exchange policy for online orders. If you're considering an online purchase from them suggest you go elsewhere! After 5 yrs GOODBYE BOSCOV'S!

I was waiting for my bill.... Nothing came. THEN: I FINALLY GOT ONE! WITH A $30.00. LATE FEE ADDED. When I called, I was offered a $30.00 credit. WHAT KIND OF WAY TO TREAT A CUSTOMER IS THIS! I don't want to buy anything more from this "store". I WANT THEM TO TAKE THIS LATE FEE OFF! ** (BARBARA **)

I had a horrible Christmas experience at Boscov's in Springfield. The salesperson in their jewelry was very unprofessional. Very dismissive when asking her a question. So bad. I still remember her name and her smug face.

Do NOT do business with them! I ordered a pair of Ugg slippers, but found them not to be comfortable. And I am not able to return them! Unless there is a defect, you will not get any money back. There are plenty of other retailers to use! Do not shop here!!

I have a instore credit card from Boscov's. I had a late fee of 29.00. I paid it the next month. I got it again. I called. The guy told me my late fee payment was 2 days late so I have to pay another late payment fee. So today Jan 15 I get another late fee. I have made 2 late fee payments. This will be the 3rd time for late fee payments. And now Boscov's store is billing me for 59.00 dollars. I haven't bought anything since September. I will never recommend this store.

Rude employees, have no patience, customer service lady will run you around senseless talking about nothing 🙄,...selling you display frames and not telling you, SELLING CALL LIST,.. They are selling your phone number..way way shady place...go elsewhere.

Boscov's is ridiculous. Please don't do business with them. I waited 40 minutes to speak with a customer service representative, who then tried to transfer me to another department. It all took more than an hour, and all I wanted to do was return something. Returns for customers who don't live near a Boscov store are antediluvian. I must repack my item in an acceptable box or bag and deliver it to a shipper of my choice. There, I must determine which store sent my item and pay for shipping back to that store. It's all on me. The cost of boxing and shipping is close to what I paid for the item. That's sad, and makes Amazon seem philanthropic.