Boscov's

When I got to the Atlanta Airport the agent at the desk said I could not board the plane and sent me down the hall to a Delta representative who said she could not do anything. I called the emergency number for Boscov's and explained my situation. Finally an agent felt sorry for me and left me go thru but said Boscov's would have to fix it or I could not get out of Cancun. I sent Erica in Lancaster an email and she responded back that it was fixed.

When I arrived at the Cancun Airport to fly home, my three friends had a good boarding pass but I had to wait in line 1 hour and 1/2 to get to the counter and it still was not fixed. Took me another 15 minutes to convince them who I was and the agent gave me a new boarding pass but said it was Boscov's fault for not changing things. When I got home I sent an email to Erica at Lancaster Boscov's and told her I had a trip from hell traveling and got no response from her. I guess Boscov's does not care about you. No one should have to go thru this nightmare especially me as a senior citizen.

Both pair when I received them I was unable to see clearly, went back the one pair. The clerk said they were too small for my eyes and the glasses were exchanged but I picked a higher price frame and paid the difference, the new ones are great. The 2nd pair I have been there 3 times for adjustments and still can't use the glasses. Yesterday I was back again and the manager got very snippy, told me I had to pay $24 more to exchange the glasses, I did not have the glasses for 30 days, I told her I was going to write a review about the glasses and she said go right ahead and even offered me a card with her name on it. She also insinuated that I was trying to pull something as 2 years prior I had problems with new glasses which I did but she was the one that said I needed a different frame.

The girl who adjusted my glasses yesterday had adjusted them 2 times prior. She said, "You told me the glasses were fine after I adjusted them the last time", they seemed good until I really started using them, then I have to keep moving them so my vision is not blurry. This will in no way stop me from shopping at Boscovs but I will never buy glasses there again. The manager made me feel like I was trying to get a more expensive frame free or something similar. This store was the Palmer Mall. So now I have a pair of glasses that I can't use.

I called Boscov's and spoke to an agent, explained the situation. Before I could finish I was disconnected or hung up on (not sure). I'm not going to wait on the phone again so I sent an email. I finally get the first response asking me to send them the UPC code number from the Sweater I did receive. I did what they asked. I waited another day and just received their response. They are telling me that I received the correct sweater that I ordered. I did not! That is false advertising. I ordered a Sweater that was brand name "United States Sweater" Co. and I received one that was NOT that brand name.

If I were to order a pair of Nikes and I received a pair of Reeboks, I don't care if they are the same color they are not the brand name I ordered. They are not understanding what I am trying to tell them, I did not get what I expected. They believe I did. I am hitting my head against a brick wall here. The sweater is to be a gift for an older lady and she only wears certain brands of clothing and 99 Jane Street is not one of the brands. I have never even heard of it. Beware of what you order from boscovs.com as you don't really know what you may get.

I was always a boscovs.com shopper. Now I am very leery of ever ordering again. I don't think they ever had the "UNITED STATES SWEATERS" brand. It's a ploy to sell these 99 Jane Street look alikes. If you go to boscovs.com and put the number 37684 in the search box it will bring you to the sweater which you can clearly states the brand as a UNITED STATES SWEATER co. brand name. As far as Boscov's is concerned I have what I ordered.

Today, I spoke with Boscov's Customer Service and they tell me the company that checked the chair stated the chair was broken down because of the way I sit in it. WHAT A LINE OF **!!! Not what they told me!!! My husband and I have been Boscov's customer for over 40 years and never have I ever felt so disillusioned. If I sat in that chair the way they state I have, I would not be able to walk due to the rods and pins in my back. I am trying to find a way to even out the seat so I can at least use this chair WHICH IS ONLY 9 MONTHS OLD.

Ever since Al Boscov passed away, his stores have been going downhill. Al would never have allowed all this. As far as my husband and I are concerned, Boscov's is no longer a part of our lives. I am paying off my existing card and destroying it. I will not set foot in another Boscov's store. They do not honor what they sell anymore and hire outside repair people to say that the fault is yours so Boscov's does not have to pay or replace. Wonder how much they paid Tri County Furniture Service to say what they did!!! No longer a Boscov's Fan.

I went through the whole thing including that if I wanted the dresses delivered at the store that it would take 8-12 weeks. Now thats just stupid. I could make one faster!! He proceeded to tell me that HE could get something here faster. HE never once said he would get the dresses here for me. I told him that his stores customer service is terrible can for dishes. The kid disappears went for dresses cant get them, and he is not offering to get then to HIS STORE. Very bad service.

Mind you at the end of all this he says, "Well is there anything I can do for you..." REALLY a yeah Dresses. Did I really have to tell him get these stupid dresses to your store without a charge. REALLY Whats up with that. He listen that's all and not even I felt. So after I TOLD HIM HE DID IT. But why did I have to say it. Poor Al is rolling in his grave I am sorry to say. One good note. The girl she helped me with the dishes was very good, I am that I can't remember her name. Manager knows it. This is the New Hartford NY Store #26. Clarence as a store manager didn't prove anything to me!! Don't know if I'll be back!!

So the service man came out to fix the problems, huh... Did nothing about the arms not staying closed, put new foam in fixed light and massager. When I put my feet up on the chair and I went to close it I could not close it. My bf had to put his foot on it and pushed it down. I was livid. Arms still flap open and the massages has stopped working again. I called customer service to make my complaint. She offered to send out the device man again. I said, "I don't think so. Did you not hear what I just said." At the end of the day there is nothing Boscov's nor the company who made the chair will do for me what so ever. 600 dollars for a piece of crap chair. Very pissed at their lack of trying to correct a very dissatisfied was a loyal customer. Since I have paid off the crap and cut up my card. If it would not appear on my credit I would have stopped paying for the chair. Will never buy another thing from Boscov's.

Today my bed measures a center dip of over 1.25". I am not a large person by any means. When I called them, THEY TOLD ME I VOIDED the warranty by not having the proper support under the bed!! BUT THEY SET IT UP AND SAID NOTHING TO ME. I also found out that the "Split Box Spring" is in fact, only a split BOX. THERE ARE NO SPRINGS FOR ANY SUPPORT. Again, the salesman did not clearly explain this to me - and he reference it 'box spring'. The delivery men left a yellow form that had a list of actions that they performed - again, nothing was checked off. In my adult life, this was only the 2nd bed I had ever bought. I stupidly followed the salesman/delivery guys lead and never asked any questions. I was too excited to have my new bed. I know fee that I was for over $2000.

Interestingly, my boyfriend purchased a different model Beautyrest Black queen mattress/box from Boscov's a few weeks ago. The SAME salesman did the same thing to him - provided the receipt w/ the list of actions w/ NOTHING CHECKED OFF, he called the box a "BOX SPRING" and the delivery guys didn't check off anything on the form that they left behind...exact same issues!! Luckily, because of my terrible experience with Boscov's, my boyfriend has read over all paperwork very carefully and has made sure he has proper support under his own bed/box.

I am very unhappy and disappointed with Boscov's sales and customer service and, if he were still with us, I think Al Boscov would be very disappointed as well. I will not be purchasing anything for my home from them ever again!! If I were you, GO TO A BEDDING SPECIALTY STORE. When it's time for you to invest in new bedding, ask questions and don't sign anything that isn't properly completed during the purchase and/or delivery and set up.

Wait a week later and they call to say that it was neglect because we don't have a center support on our bed frame and there was a stain in the mattress. Not to mention the lady who called was very ignorant and even had the audacity to tell me to take better care of my stuff and to call me ignorant after. Now I stripped the bed and took my own pictures of both the bed and broken box spring. I spent almost $800 on a bed that barely lasted 3 months. I don't know what else to do. I also contacted Laura Ashley, still waiting for a response. I do know I will be cancelling my credit card there and boycotting Boscov's for good.

As I approached the men's department on the second floor, just as I stepped off the escalator, I noticed that the dress pattern could be seen through the bag so I politely approached the register at the top of the escalator at the Colonie Center Boscov's in the middle of the athletic men's department on the same side of the store as the luggage and college sweatshirts.

I asked the saleswoman who was not helping anyone at the time if she could kindly and before I finished my question she interrupted and said "I ain't holding nothing for you". I said "no I don't need anything to be held, I was just hoping for one extra Boscov's bag so that I could double up my bag with the purchased dress in it to hide the pattern so that I could surprise my daughter who was shopping in the store, as well." She abruptly said "Nope, Can't do it." I was stunned and "Replied, Why not? I shop here all of the time and I have my receipt with the dress." She said, "Ain't my issue, you already gotta bag, go to customer service." As I walked away I looked at her and said "I have never been treated so rude in this store."

Customer service had two sales associates wrapping gifts and a line of exactly eleven people in front of me so I walked over to another register stood in line behind one person and explained my situation with the dress to the sales associate. She smiled and kindly put my bag in another bag to keep the dress from being seen by my daughter. When I walked back I asked the rude sales associate her name and she refused to give it to me instead, she ran over to her manager and said that I had been "cussing" her out and quickly walked back to her register. I explained to the assistant manager in the men's department the situation and she said that she is not supposed to give me a bag... I said "Alright, but the delivery and the tone was so rude not to mention the saleswoman is now lying by saying that I cussed at her because I would never cuss."

The assistant manager apologized and just walked away from me. Then the same saleswoman at the register started speaking loudly to her assistant manager at the register as I walked by saying, "That lady be cussing at me." My reply was, "I have never cussed at anyone and you are very rude." Then I walked away. The entire delivery, and lack of respect for human kindness to which I was spoken and treated was not necessary at all.

Again the salesperson in the men's department at Boscov's would not even give me her name although I believe her name tag had the name Valerie on it and her assistant manager did not show any professionalism by quickly shrugging me off since her associate literally walked me to her. I am wondering if someone might speak to the sales associate about how she speaks to the customers and the assistant manager of the men's department who was there today, Saturday November 6 at 2:15 on how to handle a situation such as this. Thank you for your time. (If I have the sales associates name wrong the assistant manager in the men's department November 5, 2016 at 2:15 will know her name.)

When we went in to get his glasses, he couldn't see a thing! Everything was blurry and glasses were extremely heavy and they tried to tell us that he would have to adjust to them! At this time then they informed us that they use the lowest grade of glass and another manager from another store informed us that our glasses needed to be upgraded! She upgraded both my husband's as well as mine. We waited a month for the upgraded ones to come in only to find we could see but they didn't fit right. After several trips back to get our glasses adjusted, they still weren't right. They adjusted my husband's glasses which sat way above his eyebrows and made intense pressure areas on the sides of his nose. Still the disinterest by the optical manager Allison and the other assistant. Way too many trips at 30 miles each time to have the glasses adjusted.

I've been a nurse for many years and neither my husband nor I will ever go back to the optical center due to the lack of knowledge, interest, and customer service nor will we ever recommend this optical center to anyone. Eyes are a very important part of the human anatomy and they are the human's lifeline to be able to live life to the fullest. The cost of our glasses together was $823.00 which had to be paid in full before we could order our glasses and then they refused to give us an itemized receipt. We were told you can't get that until you pick the glasses up. They didn't even attempt to use our Eye Med insurance.

An optical center such as Boscovs should employ people who are knowledgeable, professional, and who dress appropriately. Not wearing sneakers and clothes that were inappropriate for a professional office. They need excellent customer service skills and they should make the patients their priority. This optical center in Dover, DE is the worst optical center ever and should be closed due to their inability to provide professional services.

A few days later my merchandise began to arrive in deplorable condition. Items were carelessly thrown in bags and dumped in boxes. They placed a pair of shoes - completely unwrapped on top of lingerie - also completely unwrapped - in a bag in a loosely packed box and shipped it across the country! The lingerie was pulled and snagged and certainly not in new condition. A pair of shoes arrived with debris on the upper and signs of wear & tear on the sole. They appear to have been worn & are also not in new condition. Many other items appeared to have been worn (showed signs of filth such as foul aromas and smears) and returned.

In fact, the only merchandise from Boscovs that arrived in new and acceptable condition were 4 pairs of men's pajamas, still in their factory packaging. I thought I was ordering merchandise and paying for it to be delivered to my home in perfect condition. That did not happen.

2. The inconvenience of photographing and documenting their shoddy, careless packaging and the damaged merchandise it produced.

3. The inconvenience and waste of time sending 9 (!) emails (including photos and explanations) in total so far without achieving resolution. Their best offer is "Send it back, we will refund you when we get our merch back." Boscovs wants to blame UPS so they can avoid losing $. Macy's on the other hand offered an immediate replacement at no extra charge or further inconvenience to me. I received an email confirming this within moments & my replacement will be here in 3 days. All they required from me was to "Please safely dispose of damaged items." <3 them for that!

Simultaneously, I had placed orders w/ Macy's, Target, Vitacost, VitaGlo, and several others. No one else placed holds on my account for money they had already deducted/received (even and especially the large orders) and everything but one item arrived in ship-shape condition. The one "problem" was very easily resolved in less than 5 minutes with one phone call - this was Macy's. Their customer service is outstanding, I will continue to shop there, but NOT at Boscovs. I have 25+ years of retail employment experience (and even more shopping experience :D), let me tell you, Boscovs is doing it all wrong. Don't waste those hard earned $$$ and precious time there. You will be ripped off and treated poorly.

Also, which frames were best for my face shape. I paid in full for my glasses and I was told they would be in 2 weeks. Well, now it is over 3 weeks and I still do not have my glasses. I called the store twice and spoke to the woman who was working the day of my appointment. She was rude and even hung up on me. I called the 800 number and talked with someone who tried to help but of course that did not work either. She said my glasses would be at the store last Saturday. I drove 42 miles round trip and my glasses were not there. I am having 2nd thoughts about getting my glasses from Boscov's Optical, especially after reading reviews on other sites. I think I made a big mistake choosing Boscov's Optical. It seems that customer satisfaction does not matter.

I gave them a tip which they did not deserve. Very incompetent, you would think Boscov's would train the people putting their furniture together. I called customer service, gave them all the info and she told me they were on backorder for 7 to 10 days (just like when we purchased them). Also they have a new policy that when the new frame gets to the warehouse they will send us a package out with instructions and we then need to call them to schedule the delivery. I said, "this is ridiculous... you do realize this was just delivered 20 minutes ago and I'm already putting in a claim for a broken unit. I didn't even get a chance to sleep on it." Well 4 days after the delivery and call I received the package that I was supposed to get when it comes in and it had a letter stating it was on backorder and they will call us when it comes in.

After 3 weeks of waiting my wife kept telling me to look at it so I climbed under and checked all the plugs which looked good. Grabbed the remote and read the instructions to sync the unit and within 5 minutes had the bed set up and both sides working together (not only did I not have 20 years experience I've never worked on or set up one of these beds)... Incompetent delivery personnel... So now after 3 weeks of waiting I finally put the bed in its place and could put the headboard on. WOW.. Told my wife I would like to see how long it is going to take until they call.

About 6 weeks or so went past and I took a ride to the Boscov's store where I purchased the bed. Our salesman Jim has been the only positive experience we had in this whole fiasco. He pulled everything up on the computer and it showed our request and showed that they were in stock and the best part was there was a note also that said "Do not contact until April 25th..." What the Heck is that.

Jim did not know and called customer service on Monday telling them to give me a call. I came home on the 25th to a message from Jennie saying that Jim called and wanted us to give you a call, nothing about the bed and Jim did not tell them I fixed it myself already. When I called back and explained everything to her and that I was not going to leave a good review she basically said "OK, you have a good day." Not even a sorry. I guess they do enough business that the little people do not matter. I know this was long but just wanted everyone to know what to expect when dealing with Boscov's.

Fifty dollar shipping AFTER they claimed free shipping at 25 dollars??? I did not buy furniture or anything heavy--I bought lightweight clothing. Customer service provided no reason, was curt to me, and I have cancelled my order. Please be aware of their deceptive marketing practices and failure to follow through with their own plainly stated promos.

Just 4-5 days ago, I ordered a "La-Z-Boy" sofa set in the store in Woodbridge. I was promised delivery on Thursday. I categorically made a request that I should get at least 30-45 minutes notice before they arrive at home for delivery. I get an automated voice message mentioning they will be home in 10 minutes. I immediately left for home. While I reached halfway (20 minutes left to reach home), I am told they have other orders to manage and I will have to request re-schedule of delivery. I had just moved in a new house and had planned for house warming party with guests coming in. Had to cancel that just because Boscov's said they can't deliver before a week!!! I definitely need compensation for this trouble. Never again a delivery will be requested from Boscov's by me or any of my known people!!!