Boscov's

Store 72 in Newark Delaware convinced me to Never shop at this company again. I went buy some blouses and pants for spring. The first associate said I don’t speak no English and walked away. When I told her supervisor she acted like so what. The cashier was rude and disrespectful. I called corporate they were no help. The store manager said half the store called out so associates are just upset. She was even rude. She said we have several people that go speak no English. I am done with it them. They are the worse company in Delaware!

I ordered a comforter that was supposed to look like beige tweed for my rustic bedroom and what I received was a beige comforter with purple squares.... It's ugly and has ruined the look of my room.... They will not let me return it or give me a refund.... I do NOT recommended shopping at this deceitful company.

I ordered 7 fragile items online. It took WEEKS for the items to get to me. When they did, the outside shipping box was damaged. I noticed that the company cut down the sides of the box, which weakens the integrity. 2 of the items were damaged. I called in to the 800#. My first hold, approximately 5 min, was met with a customer service agent, who asked me all about me, the order, the problem, etc. Only to transfer me, which took 20 min for them to answer. When they did answer, I had to go through EVERYTHING again, as nothing transfers from the first agent.

Ordered two tops, tried them on immediately, didn’t fit. Packing slip list an address to return to. No return label. Nothing provided to facilitate a return. Sent an email. No response. Called, 15 minutes later still no answer. Spent a lot of time over three days trying to contact this company. No way to contact them on the weekends. Took my package to UPS. To mail it back, $15.00. That’s about 35% of what I paid for the items. One of the worst experiences I’ve had with a company in a long, long time. Never again. I will do everything I can to tell anyone I know about this company and advising them to never buy from this company.

Worst customer service I have ever encountered. Discovered that when you call customer service about credit card payments, you are actually talking to Comenity Bank, the credit card company. Is there a rating less than 1 star? Can I give a negative rating? I WILL NEVER GIVE BOSCOV'S ANOTHER DIME OF MY MONEY.

Here is my story: In Sept 2020 I stopped by at Boscov's Optical in Media PA to purchase reading glasses. I admit, I was enticed by their advertisements of buy two pairs for $99.99. It was a big mistake… There is no such thing of 2 pairs for $99.99. It is a total scam. I figured that I would give it a try, I ordered two reading pairs and two sunglass pairs. I paid for expedited shipping so I can get them early. Again a big mistake. One of the pairs took over 5 weeks to get in. I was not refunded the money as COVID was the blame. So in October 2020 one pair came in and it had the wrong frame. They sent it back and few more weeks pass by and I am getting the pair just to realize the glasses I received weren't mine.

I purchased a very beautiful wall clock, for a much lower price than I see in other department stores, or hardware stores. When I unboxed the clock, I understood the low price; the clock is damaged, but working perfectly, the damage is difficult to see. Do I return this for a replacement? Not worth the time or cost. The clock matches my home's decor perfectly; so, why exchange it?

Boscov's typically has a good selection of footwear for men & women. Love that I am able to easily return any that do not fit or I do not care for directly without hassle to the store!

I purchased items online from Boscov’s. I wanted to exchange a pair of shoes because of size. I called Boscov’s to get a prepaid return label which their policy said return shipping would be waived if you called them. When I called I was told to return shoes to a Boscov’s store or return at my expense & reorder proper size. That would mean I would have to reorder & pay the shipping fee unless I ordered more items totaling $59 to get free shipping. What a racket!! I love Boscov’s but will think twice before ordering online again!

I went shopping with a friend of mine last night. We were in the shoe department making our final purchases. The lady would not accept my friend's signed, credit card without an ID. I do believe this is because we are **. In my many years of shopping, this has never been a problem. She acted like we were common thieves. Will not be shopping at Boscov's again. The items my friend purchased, prior to this incident will be returned today!