Boscov's

In today's retail market, returns should be as easy as having a return label in the package when it arrives and then you call to have it picked up. Unfortunately, the 3 pajama sets I ordered, though listed as petite, were not really. They were regular sized and huge on me, a petite person. It cost me almost $12 to send them back. If they fit but I didn't like them, I wouldn't have minded, but they were obviously regular.

I placed an order today around 4 p.m. 450 window blinds. It was over a $200 order. The order included a $15 shipping fee which I have no problem pain. Order was placed. Everything was good. I got a confirmation email that the order went through. 4 hours later I received a phone call from someone in Pennsylvania with a 610 area code and he said he was calling from Boscov's and that my order is a large quantity and they categorize it as bulk shipping and they have to add $75 shipping cost if I want to receive it. I told them this is dishonest and that I was recording the call. He said that was no problem and he has no choice but to cancel my order because I am not willing to pay the extra 75 which I deem as a pure scam! Stay away from this pure dishonesty!!!

I have no idea how good store service is. I do most if not all my shopping online, except for personal items like shoes and clothing which I have to see and fit. Ordered online which was a breeze, had my order filled and shipped the next day which was just great and expected. But what I am so appreciative of is the care of the packaging and correctness of my order, all arrived in 2 days which was really fast! And in perfect just brand new and they took special care in the packaging, I surely be back to reorder and shop other items. Very satisfied with my online purchases from this store.

They had Labor Day Doorbusters of KitchenAid Mixer with Cover on sales for $199,99. The sales rep said they only had a couple and they went right after the Palmer Park Mall store opened. I then went online and only the $379 KitchenAid mixer was listed. No option to order the sale model online is a big disappointment. How can you put a big sale in the newspaper and then only have a couple available. It's just not right and I will never trust a Doorbusters sale again.

I went to look for a adjustable bed for my 15 yr old son. I was with him my 21 yr old daughter. I sat on the bed that we were looking at when she came over, she asked "can I help you?" I said, "We were just looking." She told me that she had paying customers coming through so we needed to leave. I put the ages of my kids so you knew they weren't jumping or acting up. Never be back there at Boscov's Deptford NJ again!

I ordered Natural Soul Shoes... believe it or not they put them in another brand of shoes box and wrote on the box "Naturalizer, shoes size 6.5"... and shoes I got has scuff marks and on the side of sole shoes heavy scuff marks that peeled black color out and I can see clean color underneath. Like it was worn, cleaned and returned and also totally not accurate description, I also ordered gold toe slipper that normally sizes as M 9-10, L 11-12 but for this one that particularly made for Boscov's the choices to choose was just s, m, l. So guess what I ordered normal M and it arrived M 8-9. What the heck? So I called rep. asking for possibility to provide me with free exchange label as I needed a bigger size. He just ignorance, the tone was rude and just state "you need to pay return shipping. There is no exchange, you returned, we ship a new one out. That is how it work."

Had a lousy 250 credit limit with them. Always paid my bill on time. Always more than the minimum. Got on their site to order Father's Day gifts and found out I now have a 200 limit. For no reason. I canceled the card. If that's how they treat loyal paying customers I don't want their card. Also majority of stuff I got in the mail was wrong or damaged. The decrease broke the camels back.

I thought Boscov's was a local department store, and was amazed at the selections offered. I needed a crossbody handbag, and there are hundreds from which to choose! Shopping for just the right item took a lot of time, but the website operates smoothly and loads quickly. The order came, the price was very acceptable, and I like the bag. It was exactly what I expected. The ease of perusing handbags led me to look for other items, which I purchased, and was also pleased with.

I booked an all inclusive vacation with three other people to go to Mexico. Boscov's in Lancaster had my boarding pass listed as just my first initial and I go by my first initial and middle name which is on my passport. This is my third trip with Boscov's. When I arrived at Harrisburg Airport they detained me at Security because my boarding pass did not match my passport. A supervisor finally left me thru after 15 minutes but when I got to the gate they said I could not board. After begging they finally gave me a new boarding pass.

I have shopped at Boscov's for years, always find great bargains, exchanges or refunds are never a problem. Sales clerk are always helpful even going into the stock rooms to find a particular color or item you want. I never shopped online but in store. I have no complaints except for the optical dept. The only store I shop in. I recently purchased glasses there for the 2nd time. Two years ago I had a problem with the glasses. The manager was very nice. she thought a different style frame would be better which they were. Now I purchased 2 pairs. Using the 2 pairs for $99 deal. The clerk who originally waited on me first told me the tinted lenses were then $60 then said $80 but when I got the total amount I would owe they were $90.

My girl friend went to Boscov's to pick up a Christmas tree for me. It was a real hassle to get someone to wait on her. She was passed from clerk to clerk. She purchased the tree and brought it home. I unloaded it from her car, the box had been opened and retaped. We unpacked the box, it was very apparent the tree had been out of the box before. The tree stand was the incorrect stand for the model tree we purchase, too small for the 7 foot tree and was also broken. I sincerely believe the tree had been used as a floor model and then repacked in the box and sold to us as a new tree. She contacted the store where purchased and was told they would call us back tomorrow. The tree will be returned in the morning and I am finished with Boscov's. I will not set foot in their store ever again.

Don't order from Boscov's online. They don't keep their inventory updated, they cancel out of stock items without offering an alternative (like a different color), and over half of my 3 shipments for one order has sat for 6 business days at their PA store, label printed but not delivered to USPS. They did not charge for the out of stock items but have charged for the items sitting in their store that they haven't got around to shipping. It's almost 2018 Boscov's time to figure out the online shopping or to eliminate your online store.

I placed an order online with several items for holiday gifts, one item was a Cardigan Sweater clearly stating that the sweater was the name brand "United States Sweaters" Co. although gave a vague description of the sweater. It was hit or miss with the color but I didn't mind that. Long story short, the order arrived. The Sweater is not "United States Sweater" Co. brand name, it is called 99 Jane Street which I have never heard of. It looks like the same sweater but it's not the correct sweater I ordered.

My mom had ordered a bunch of new clothes for me, my favorite of which was a soft jacket, which ended up being too small, so she ordered another one. When I saw her about a week later she was surprised I hadn't gotten the new package yet. Now it's been 3 weeks and I STILL haven't gotten it.

I ordered 17 T shirts from Boscov's. So far, I have received 15 of them in 5 separate packages. I have had to stay home and wait for over a week now because I don't want the package leaning against the front door when I'm not home. I called them and they said there will be two more packages on two more days. For the few dollars that I saved, It was not worth the trouble.

Purchased an Owens (Catnapper) Recliner from Boscov's 9 months ago. Chair frame is intact but cushion and back leans to one side. I have rods, pins and cages in my spine so I need a straight, supportive chair which is why I purchased this chair. Due to the cushion leaning to one side, places my back at an off-angle and causes a lot of discomfort and sometimes pain. Called Boscov's and they sent someone out from Tri County Furniture Services and that individual stated the chair was faulty manufactured without enough padding in the lower back and the right part of the cushion.

My significant other, whom I have lived with for the past 25 years, purchased a Brunswick leather recliner rocker from Boscov's for me for Christmas 2015. That was less than two years ago from today. It was sold to her as a leather chair and it was on sale for $499 reduced from $699. Only problem is it wasn't leather, it is vinyl and that this started peeling off. I called customer service and they said sorry it's only guaranteed one year by the store. My complaint is if it is supposed to be leather why is the vinyl peeling off like a cheap $99 chair. Selling vinyl for leather is a scam! Myself and the remainder of my family and anyone else I can convince do not plan to shop at Boscov's again, they are scammers!

I have one (1) so-called late payment from Boscov's/Comenity which I called and told them I had not received a bill. I have paid on time forever but this is lingering and lingering and bringing my credit score down. I have tried to get it corrected to no avail. I do not have the bill as it was so long ago and by the time you realize you had a late payment on your credit report, it is too late. I am unable to retrieve it, but I did call Boscov's and ask them to please remove it. It is still there after a long period of time. It is really bringing down my credit score. Boscov's credit card holders BEWARE.

I went to Boscov's today 9/20/17 1:15 this afternoon with my 89 year old mother. I went there for the dish set that were on sale. I wanted a set for 12, there was only a set of 4. A shipment of product was in because it was all over the dept. The young man there started to help me and I gave him plenty of time to look through the load that was there. While waiting we went to look at dresses. I found that the sizes carried in the misses dept. Didn't go over 12 although I did find 1 size 14. I asked the girl there if she could call another store and she did then said I had to pay for there first. Well that's just crazy. I can order from J.C. Penney and Kohl's and not have to pay ahead of time. I wanted 3 dresses to look at and try on. I asked for the store manager. At first he was sending his wife to talk to me Stephanie I believe, but then he Clarence the store manager came to talk to me.

We bought mattress 2011 and they told us it was 10 year warranty. Well our mattress have a lump in the middle of the mattress as per inspector. Well the mattress are stain and it's not cover which is not true they just offer a 20%discount to get new mattress that not right. I will not get them there again!

Bought this recliner after looking at it several times so it was not an impulse buy. My money is tight so I had to really think about it. I decided to purchase the chair and it was on sale, I was excited. So I get the chair, picked it up myself after waiting 7 days for it to arrive to the store. I was looking to take it home that day. Get it home and I left for my trip. 7-day return policy had expired by now. So I started to enjoy my new chair, well it has been falling apart since I started using it. Foam was bunching up in front, arms would not stay closed, massager stopped working and light stopped working. Called customer service, can't return but I have a year warranty...

I purchased a VERY expensive Beautyrest Black queen mattress and split box from them less than a year ago. Boscov's DELIVERED THE BEDDING AND SET IT UP in my existing sleigh bed frame. THEY did not set the bed up correctly and NEVER said anything to me about adding support to my frame!! And, the salesman mentioned nothing of this to me either during the purchase process. He gave me a receipt that listed all kinds of things to review - nothing was checked off and nothing reviewed, only their 30 day return/replace policy.

I ordered SIX WHITE elongated cushioned toilet seats. A pretty basic order. I received from two different store/shipping locations two boxes. One box had two white elongated cushioned toilet seats. The other box had four BEIGE elongated cushioned toilet seats. I emailed, I called, I explained to the customer service folks. I was informed I could order four more WHITE toilet seats and receive a 10% discount. Whoopee!!! I asked why they thought I should spend more money with a company that cannot fill a simple order of SIX identical objects. DO NOT ORDER FROM THEM UNLESS YOU DON'T REALLY CARE WHAT YOU GET!!

Order two watches for Christmas, received after Christmas. Return with tracking, checked on tracking and it was shipped. A month later, Boscov's customer services tells me that they never received it. Could not locate tracking number after a month and a half and now I'm on the hook for two watches that I don't have. Call USPS to ask them to help, and went to then sure local post office were I returned the items. Manager agreed to talk to Boscov's customer services and they refused to listen to him about the return of the package. Boscov's online support is terrible and they do not help. Also I was told that I would receive help with the order only to find that customer service agent lied... Do not buy anything from Boscov's...

We bought a Laura Ashley mattress and box spring from Boscov's in the Deptford Mall on September 5th 2016. Notice the mattress has been sagging in the middle and also sat on the edge of the bed one day to put on a pair of socks and heard a crack. When I flipped the box spring up to see what I had broke I found the wood had snapped in half right at a knot. Also where this knot was supported by my bed frame also we could see the box spring it bowed really bad. Call Boscov's customer service and they send a guy out to take pictures of the bed.

I just placed an order. I met my quota for free shipping and they just called saying they were going to charge me an extra $25.00 for shipping! I was told because they were on sale. So buyer beware!! Don't spend time shopping on here meeting the free shipping quota to have them cancel it the next day!!! I spoke to Maria ** the manager on duty. She stated since they were on sale I couldn't receive free shipping!

This is a formal complaint against a female associate in the athletic men's dept at the Colonie Center Boscov's store whom I believe is named Valerie. (She refused to give me her name but I think that Valerie is what appeared on her name tag.) I have been a frequent shopper and loyal customer at Boscov's in Colonie Center for over 10 years. Today, on Saturday November 5, 2016 at approximately 2:15 p. m I was shopping with my daughter for Christmas. While she was in the junior dept. dressing room trying something on I decided to purchase a dress that she was looking at as a surprise gift to give to her for the holiday. The sale went well and I then went upstairs to look for some pajamas for my husband.

I recently placed an online order for a variety of flameless candles (6 packages) which were on sale. The candles were all called "Luminara Flameless Candles" on the Boscov's website. When I received the candles, none of them were Luminara. They were all a brand called "Inflow" which I consider to be inferior and I would NOT have ordered them. So I had to spend my time returning them to the store, about 25 minutes away, a big waste of time. Shame on you Boscov's. You need to advertise the brand you are actually selling and NOT MISLEAD consumers.

My husband and I went to the Boscovs Optical Center in Dover, DE to get new eye exams and glasses. We were attracted there by the 2 pairs of glasses for $99.00. We had a good exam by Dr. C. ** but then the problems began. The optical manager Allison and Jana assisted us in getting our glasses ordered. First, neither the manager Allison or Jana were remotely interested in helping us choose the best glasses for us. The optical manager, Allison was only interested in talking fishing with Jana who was helping my husband and not once giving either one of us her undivided attention. They never informed us that they used the cheapest and lowest grade of glass (product) when making our glasses. My husband even paid $25.00 to have express shipment of his glasses in 2 days! Well my husband's glasses did come in and they called us a couple of days later.

I shopped at Boscovs for the first time this July and have had nothing but problems with them since, 2.5 weeks and no resolution yet. First they fished around in my bank account by placing a hold in the amount of $600 for items that had already been charged to my account but not shipped. I called to have them remove the illegitimate charge & it was a nightmare. It took 2 hours, 6 discourteous, unhelpful and ill-natured customer "service" reps, 3 disconnects (I was told by Felix their phones are rigged to hang up on ppl after 10 minutes, rather evasive, IMO) and a rude email telling me to contact my bank if I need further assistance understanding the holds procedure.