BJ's Wholesale Club Reviews

Disgusting customer service. They need to be ashamed of themselves, I joined and bought 6 bar stools and I was sent the wrong stools. I contacted them the first week of June and told them, it took weeks to tell me they could not get them and I had to keep calling them. It took a month after dealing with Skylar in customer service to pick them up out of my garage, they were strapped to pallets and they wanted me to return them, it was ridiculous, finally Ceva came today and got them. So now I have paid interest on my credit card and not been able to even park my car in the garage for a month and spent money on car washes. I am still waiting on my refund. Do not buy furniture from them!

BJ's allowed a sales partner, Renuity Operations, to operate an unmonitored kiosk in their store, promising discounts that never made it into the signed contract. When we tried to resolve it, both Renuity's fake "BJ's" phone line and the actual store sent us in circles. We canceled our membership over it. Months later, when we tried to rejoin and pay full price, we were refused and accused of trying to scam BJ's. A follow-up call to Member Care only made it worse: the rep insisted on a 365-day waiting period, then admitted we could sign up immediately with a different email address. This company needs to take responsibility for who they let solicit their customers and how their staff treats the people who keep them in business.

We had a very disappointing experience at Ithaca BJ's tonight around 6/29/2026 9 PM. The cashier's alarm/light was triggered during checkout. Instead of calmly investigating the issue or helping us resolve it, the night manager immediately assumed that we were attempting to steal merchandise. The manager's attitude was hostile, accusatory, and extremely unprofessional.

BJs Fuel Pumps: I went to get fuel at the new store in Waxahachie. The pumps were closed for several weeks, but they are open now. They have quite a few pumps and all of the pumps that fill on the left side of the vehicle had at least one vehicle waiting. They advertise that they have long hoses and you can reach from either side.

I love shopping there and have been a member since the 1980’s. However, I ordered merchandise last month that had to be delivered. Their shipping company, Ceva Logistics is the height of incompetence. My merchandise was in the warehouse in Jacksonville, FL. The “logistics company” transported the merchandise to Orlando (I live in Georgia 20 miles from Jacksonville). I scheduled a delivery and they transported it back to Jacksonvillle. On the day of delivery they “forgot to put my shipment on the truck” and never called to notify me so I waited all day for nothing. At that point they told me that when the merch was marked as “at destination” I could reschedule. They then moved my purchase to Savannah (110 miles away) and showed it as “in transit” for another 5 days. It’s now back in Jacksonville. I feel like I’d better order a passport for this stuff. What an utter failure.

I enjoy shopping at BJ’s except for the seafood. This is the third time I purchased seafood and has been bad. First two times was the salmon, first the cut up pieces and then purchased the whole fillet and was also bad. Today I bought a whole fillet of cod and when I opened it, it stunk up my house in seconds. Slimy, fishy smell and I had to wash my hands over and over to get rid of the smell. I wrapped it again and put it in the freezer until I return it for a refund. Never again will I buy fish there.

6:30 pm Saturday evening and we're trying to shop, however the parking lot is packed from the front, side, back of BJs. We know all of these people are not shopping. No other place to park but in front of the store. This is ridiculous that this is allowed because park police has blocked parking to the Bowie Baysox Stadium which there seems to be an adult carnival going on. Why is there no one directing traffic away from BJs so their legitimate customers can shop? This is inconvenient, negligent, and irresponsible for a business to allow this to happen.

I went to buy a flat TV. They told me they have one no box for 1098.00 so I bought it. Original price manufacturer 2800. Manufacturer coupon brought it down to 1800 but I got it for 1098.00 out of box. Went to pay. They charge Fla. tax on 2800 dollars saying that is company policy. You pay for the original price of merchandise. How can that be. I got the TV out of the box with just the TV control. Can't believe they can do that. I have Google it. They they had class action sue but BJ has won because the trick is manufacturer coupon. Very sad.

I hate that you have to clip coupons, and the staff is no help at all. The boy at the check out rolled his eyes when I ask if an item had a coupon. If I pay for a membership why do I have to have in store coupons. We joined the BJ’s in Chambersburg when it opened, but very disappointed in this store.

I was in this weekend to the tire center were I had the pleasure of meeting Pat **. I came in with a very bad flat and was very upset. He made me calm and assured me that all will be good. In the midst of being there, he was working alone. He took care of every person with the most calm, professional manner. He had a few difficult customers and handled them so professionally and took care of all there needs. I just wanted him recognized since these days are very hard to come by a hard working, professional person. When I need tires, I would like him to be the one to take care of me. Just a note, he could use some help.

DO NOT GO TO THIS TIRE CENTER. I had an absolutely appalling experience today that I wouldn’t wish on anyone. I pulled up to the tire center and parked outside the door, only to have a staff member named David come charging out like a maniac. He started screaming at me in the middle of the parking lot, yelling, "Do you not know how to read?" right in front of my daughter. When asked who he was talking to in that manner, his behavior remained entirely unprofessional and aggressive. It is deeply concerning that a representative of the company would behave in such a volatile and disrespectful way, especially toward a customer with a child present.

I am writing to express concern about the conditions at your gas station location. There was only one gas attendant working while an extremely long line of customers waited for service. The wait time was approximately 30 minutes just to get gas. The employee appeared overwhelmed, overworked, and unsupported. This is not fair to customers or to the worker trying to handle everything alone.

When you cancel enrollment they keep charging your credit card. If you call to speak to someone they send your call to India.

If you have an issue, don’t go to their “support center”. They outsource this department and the staffing there is truly tone death. In fact, my experience with Ariss was so pathetic that I am terminating my membership at BJ’s and driving the extra 20 minutes to COSTCO where I was loyal member for many years, and treated as such, before I relocated.

Hi. I recently ordered two products that came in the mail. The price dropped within a 7-Day. Even though I ordered it and the price changed within the 7 days, I didn't pick it up within the 7 days. So when I call them to get a refund, because that is their policy, they wouldn't refund me because it was more than 7 days. I called within the 7 days of pickup. Most people give you 30 days. I guess BJ's only give you seven, but seriously after being a customer for so long, they really should have thrown me the stupid $20 instead of being more about money than customer appreciation.

Your online app to use is awful. Much too slow!! I don't have time to sit for 2 hours to recheck and wait for coupons to appear and it changes my items to 2 if you do not recheck. The only fast feature of it is taking your payment!

I just had a wonderful experience with a BJs staff person, Alexis. She was super polite, friendly and helpful on three different situations. Very prompt, took time to point out the area for the items I was searching, then stopped by while I was checking out to see if I needed anything else. Sure enough, I could not access a coupon. She pulled one up from her BJ phone and got the coupon. Primarily, her demeanor is second to none. I walked out with a smile as opposed to when I came in. She’s a serious keeper! Clone her!

I would love to describe each aspect of my disappointment in this company from the moment I became a member, not even six months ago. However, I have already spent more than 5 hours on the phone with customer service alone. Let alone the hours they wasted of my life just trying to get their app to work or a delivery or a clear answer from any employee at all. I will save you the stress and just say, if you are looking for convenience, look away. I have wasted my time and money on this company and it is nothing more than absolute trash. Go with another corporation. Any other one at all. Because BJ'S Wholesale has been nothing but a waste of time, money, and energy. I have canceled my subscription. Good riddance.

So many times I have ordered for delivery and these people cancel my order even when the person is shopping. Then automatically my account is canceled. Last Sunday it was canceled and they still have yet to give me my money back on my charge card. These people are the worst in the world and you know I feel like did somebody steal it or whatever you email them they always kick it off to somebody else and then the lady said Instacart you need to go to them and you know just always pushing it off on somebody else. I'm going to get me a Sam's Club card and I'm done with BJ's. If something is not your fault your money should be placed back on that card ASAP. I don't give a damn about your three to five day business weight. You've got things coming out of that card and now you're going to have to pay overdraft fee and nobody's going to help you.

On March 12 I experience a very rude and revengeful fact. I ordered online 3 orders because I was busy working. I got to club 15 Newcastle delaware around 4:20p.m. I told them I have 3 orders. I gave the first and last name. "Oh yes. We have 2 orders ready. 3rd one not yet." So I said, "How long will be ready?" "We'll if you want to wait it will be 15 to 20 minutes." I said, "OK no problem. I'll be back then."

Terrible customer service, they drafted $129 from my account on a membership that had already been canceled for a year then dispute the charge saying they never took it and clearly they did! Send them a screenshot of the charge. Still nothing!!!

I was put on hold multiple times. I was told by a Customer Service representative "you choose to sit out there", then put me back on hold and no one picked the call back up. I called 5 times in total. I was transferred to online pickup and no one picked up. I was told the online manager Tierra would help me, she never did. Sam came to curbside to repeatedly say "orders are canceled in 24 hours", regardless of me sharing that I called on Saturday and asked if my order could be held until Sunday and was told yes. Horrible experience! I sat for 40 minutes trying to resolve the issue with no support or assistance from "Customer Service" where you are positioned to provide service to customers. They were extremely disrespectful.

I went to BJ's to get groceries because they had an offer to buy $150 worth of groceries and receive 50 cents off of my next gas purchase. I asked at the door how long it would take for the discount to be applied at the pump and was told about 15 minutes. When I returned 3 hours later the pumps did not reflect the discount and I was told that I would need to go to customer service. I went to customer service and was told I could not have the discount because I had only spent $153 on groceries.

Ordered new Michelin tires for our Acura MDX at the Chambersburg PA store. I’m very fussy and the wheels were perfect and had original tires and untouched since new so I took 2 pics of each wheel prior to tire mounting. The hamfisted ape in the tire dept scratched all 4 wheels AND broke a TPMS monitor. BJ’s management shuffled me around, ducked calls and finally referred me to their corporate insurer “Sedgwick.” They simply refused the claim even though there are cameras above the tire machine showing them doing the damage. 5 months later I turned in a comprehensive claim and Erie had it settled in 36 HOURS! Erie has sued Sedgwick and they refuse to pay the claim. Sedgwick forces insurers to sue them to get out of claims! DO NOT DEAL WITH THESE HACKS AT BJ’S TIRE! BJ’s managers don’t care!

Apparently This Company does not want customers. I have attempted to purchase a set of tires for over 3 hours on their website. I am a member but I had to buy them through the website to get a certain deal. After numerous calls to customer service (who was very helpful) and having to cancel my order numerous times due to the website choosing the wrong STATE AND STORE TO INSTALL MY TIRES IN, I finally had an order placed. I printed my receipt and confirmed it on my e mail. Two hours later I get a something must be wrong with my order message. My order was rejected and points that I had (ALMOST 75 DOLLARS) WAS NOT THERE when I tried to reorder as the website asked me to. NEVER AGAIN!!!

I purchased new glasses from BJ's in Pasadena in August of 2024 for a cost of around $550. I certainly regret that decision. The glasses I had previous to the ones acquired at BJ's were over 5 years old and still in excellent condition and the frames were directly mounted to the lens, the same as the BJ glasses. However, the BJ’s glasses started to get fine cracks around the one lens where the frame was mounted. I stopped by the store today and the result was “can’t do anything about the problem.” I added a little super glue to hopefully delay any further cracking until I can get new glasses at another supplier. Suffice it to say, I strongly recommend not utilizing BJ’s optical services. The quality is apparently not adequate for the cost of the merchandise and follow on support doesn't exist.

We made a Order of same day Delivery. We did not receive our order of food. We called BJ'S and spoke to customer service and Management. Stated the Driver said they delivered our food but did not. We informed them we Have a Video Camera And NO ONE DELIVERED OUR ORDER. They did not compensate us by redelivering and we have not heard back from BJ'S. We are Senior citizens and extreme weather conditions need our items. VERY DISAPPOINTED AND WILL NOT USE THEM EVER AGAIN. Very Poor Experience.

I just want to renew my membership at BJ’s and last year I got the basic membership the lower feed one and when I walked up to customer service, the lady said oh you qualify for the next level which is a black card that gives you 2% cashback I said if it’s free, I’ll take it. I just want to renew my new BJ’s membership and the gentleman told me it’s going to be $120 now that’s just to shop in the store. No merchandise and the only way I could get out of it was canceling the entire membership. If BJ’s is going to do that to somebody who’s been shopping there for 20 years then I think it’s time I go to Costco so beware all of you who take that free upgrade to the black yard because once the time comes to renew, they’re going to want to charge you double of a basic membership. They obviously do not appreciate long-term clients or they would not do this to them.

This place sucks! Prices are not what you can expect in a membership retailer club of this size. Quality, and freshness of produce is low. Didn't buy any of their meat, so I can't comment on it. Their website is not updated. Came in looking for a specific item that was listed available for the location, but turned out they do not have it. Prices on eggs surprised me the most.

The Bjs in Fairfield Ct has become increasingly racist. The irony about it is they are using our own ** people to do this from the cashier to the guys at the door. I've been with bjs for over 12 years but I believe it's time for me to take my money elsewhere. Tell me why the person at the door check my goods, claim I have 21 products and only 19 on the receipt. This took him almost 5 min to check. Customer service check and found only 19 products. Why is Bjs racially profiling in Fairfield Ct. Don't they know we have our own money. The most disappointing is that it's our own ** people that's doing this and we wonder why we can't grow as a race. We are our own downfall.

I would like to give a heartfelt thanks (sarcasm) to the deli manager Sean and the whole deli staff at the Hampton, Va BJ’s. While in the store, I was advised that an item was out of stock that clearly stated IN STOCK. I had to order the item through the app and RETURN to the store to pick it up. This is the very reason shoppers choose COSTCO over this establishment. With FIVE workers in the deli, they would rather lie and say an item is out of stock, negating what their APP states. I now wish I pushed the issue while I was there, so they would have to look me in my eyes after such a frivolous lie being told.

My wife and I go to BJ's. Get membership. The black card highest one they got. Said pay for this card and we get deliveries and stuff can be shipped. We order and they don't deliver to us. Said it was too far which is BULLSHIT. Don't believe what they tell you.

I just renewed my Club+ plus membership online and Calvin was absolutely fantastic! Please give Calvin a raise! He truly deserves it! He assisted me in renewing my membership and answered all the questions I had. If you ever need to chat with a member online I highly suggest Calvin! Great dude!

We recently bought 4 new tires that were on sale. I also needed 4 new tire pressure sensors installed. I called prior to my appointment to make sure they had them in stock and could replace them when they were installing the new tires. I was told they had them in stock. Day of appointment, however, I was told they did not have and would have to order them in. Supposed to be in by the end of December. January 6th, I still didn't hear from them. Made a special trip to BJ's to check on it. They lost our contact info and apparently never ordered them. Said they could order them to be in by the end of January. I told them to just forget it, I'll go elsewhere. Customer service in the tire department is terrible.

He take money from two person for one membership. Customer service on desk front want help, just provide phone number. In system keep debit card without permission. He charge my husband and my son but my husband don't have membership. I cancel membership same day and don't recommend this store to nobody. 100 times is better Sam's Club and Costco.