BJ's Wholesale Club Reviews

6:30 pm Saturday evening and we're trying to shop, however the parking lot is packed from the front, side, back of BJs. We know all of these people are not shopping. No other place to park but in front of the store. This is ridiculous that this is allowed because park police has blocked parking to the Bowie Baysox Stadium which there seems to be an adult carnival going on. Why is there no one directing traffic away from BJs so their legitimate customers can shop? This is inconvenient, negligent, and irresponsible for a business to allow this to happen.

I went to buy a flat TV. They told me they have one no box for 1098.00 so I bought it. Original price manufacturer 2800. Manufacturer coupon brought it down to 1800 but I got it for 1098.00 out of box. Went to pay. They charge Fla. tax on 2800 dollars saying that is company policy. You pay for the original price of merchandise. How can that be. I got the TV out of the box with just the TV control. Can't believe they can do that. I have Google it. They they had class action sue but BJ has won because the trick is manufacturer coupon. Very sad.

I hate that you have to clip coupons, and the staff is no help at all. The boy at the check out rolled his eyes when I ask if an item had a coupon. If I pay for a membership why do I have to have in store coupons. We joined the BJ’s in Chambersburg when it opened, but very disappointed in this store.

I was in this weekend to the tire center were I had the pleasure of meeting Pat **. I came in with a very bad flat and was very upset. He made me calm and assured me that all will be good. In the midst of being there, he was working alone. He took care of every person with the most calm, professional manner. He had a few difficult customers and handled them so professionally and took care of all there needs. I just wanted him recognized since these days are very hard to come by a hard working, professional person. When I need tires, I would like him to be the one to take care of me. Just a note, he could use some help.

DO NOT GO TO THIS TIRE CENTER. I had an absolutely appalling experience today that I wouldn’t wish on anyone. I pulled up to the tire center and parked outside the door, only to have a staff member named David come charging out like a maniac. He started screaming at me in the middle of the parking lot, yelling, "Do you not know how to read?" right in front of my daughter. When asked who he was talking to in that manner, his behavior remained entirely unprofessional and aggressive. It is deeply concerning that a representative of the company would behave in such a volatile and disrespectful way, especially toward a customer with a child present.

I am writing to express concern about the conditions at your gas station location. There was only one gas attendant working while an extremely long line of customers waited for service. The wait time was approximately 30 minutes just to get gas. The employee appeared overwhelmed, overworked, and unsupported. This is not fair to customers or to the worker trying to handle everything alone.

When you cancel enrollment they keep charging your credit card. If you call to speak to someone they send your call to India.

If you have an issue, don’t go to their “support center”. They outsource this department and the staffing there is truly tone death. In fact, my experience with Ariss was so pathetic that I am terminating my membership at BJ’s and driving the extra 20 minutes to COSTCO where I was loyal member for many years, and treated as such, before I relocated.

Hi. I recently ordered two products that came in the mail. The price dropped within a 7-Day. Even though I ordered it and the price changed within the 7 days, I didn't pick it up within the 7 days. So when I call them to get a refund, because that is their policy, they wouldn't refund me because it was more than 7 days. I called within the 7 days of pickup. Most people give you 30 days. I guess BJ's only give you seven, but seriously after being a customer for so long, they really should have thrown me the stupid $20 instead of being more about money than customer appreciation.

Your online app to use is awful. Much too slow!! I don't have time to sit for 2 hours to recheck and wait for coupons to appear and it changes my items to 2 if you do not recheck. The only fast feature of it is taking your payment!