BJ's Wholesale Club

BJ's Wholesale Club

 3.9/5 (669 reviews)

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Overall Rating3.9 out of 5
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BJ's Wholesale Club Reviews

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Page 1 Reviews 0 - 10
Rated with 2 stars
Verified Reviewer
Original review: April 6, 2023

I believe that the BJ's coupons is a source of discrimination. If you do not show the coupon they do not give you the discount. If you have to show that you are a member should be enough to get automatic discount (as in Costco). I believe is discrimination, because older people do not remember if saw a coupon, because there are many and the cashier do not help telling them.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 8, 2023

I work for a non profit and they have discounted BJ's memberships for staff. Almost 50%off. I renew through my work every year. My husband went to BJs in Franklin, MA on Sunday. The checkout person would not let him check out unless he paid the 110.00 renewal fee, even though our membership does not expire until 10/31. He called me after checking out and I asked him to get a refund because we renew through my work and before it expires. They refused and told him we had to call customer service. Tried 3x total of 3 hrs on the phone with 3 people telling us they can't do it, only the location that charged us can. Franklin says they can't.

On top of this, my BJs MasterCard was charged 110.00 renewal charge which I never authorized. Called Capital One who connected me with BJs customer service who were very confused and not understanding. Not sure if it is intentional so anyone looking for refunds just hang up in frustration but it does sound like it. The first person just hung up on me. I called back and the second person said they can't refund me and hung up on me.

So far I'm out of 220.00 and BJs won't do anything about the charges. My renewal application is being processed and I'll be charged another 55.00 before 3/31. If this is not enough, I've been calling BJs since 7/2022 about my 90.00 rewards that I had from using my BJs credit card. Every time I called (every month through December), BJs said over and over they were doing a system update and the rewards would show by the end of the month. They never did and still don't show up.

So now I'm out $365.00. Seems pretty predatory at this point. If anyone else has experienced this, or if you know who to contact to file a complaint, please let me know. I never publically post complaints about a business but you get nowhere with customer service and they are less than helpful and extremely rude.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: March 5, 2023

    I had a very bad incident with one of the workers in BJ's Plantation triangle branch. I took the matter to the management team as this person insulted me and treated me in a very disrespectful way. The response of the manager was we can cancel your membership if you are not satisfied and refund your money. I was amassed that this is the attitude of the manager and I said I'm not cancelling my membership and I need to know what will be your response to this situation. They told me we will update you very soon, But later I discovered that my membership was cancelled upon my request and the refund was not even processed. I called the customer service more than 10 times and the only answer I get is we will escalate the matter. Very bad company and very bad managers.

    2 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 28, 2023

    WARNING: BJ's has changed the bank that their credit cards come from. With zero notification to their customers regarding this change. And guess what? They cancelled the existing credit cards before their new bank sent out new replacements. And they did this effective February 28, when everyone's bills are payable. So, if you have auto payments set up with your utility companies they are going to be declined. And, they won't do anything about this. I've been a BJ's customer since 1986. I won't be renewing my membership. And you shouldn't either.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 23, 2023

    I found the microwave online at bjs, I entered my card information, the purchase was approved and the funds withdrawn, however...for some unknown reason BJs not only took the price amount, they took double the price amount and held it for more than a week creating a hardship for me and my family for no GD reason. They ran my card, got an approval and a transfer of funds, there was no reason for them to hold an additional 158.00 dollars. Basically It was a violation of my trust. I do not recommend BJ's online service.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 14, 2023

    * I am writing this report on the behalf of my father* After joining the Bj's Mastercard program the billing statements for each month had come in very late. While trying to pay online, Comenity or whoever is in charge of the card system said their system was down and we had to wait, this lasted a couple weeks. As a result of this we got late fee charges every month so we set up a direct deposit to fix this. The account was cancelled some months later but they are still charging monthly fees for a card that can't be used. Since they have now access to the bank account.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 2, 2023

    Tried canceling account with BJ’s customer care team and Comenity Bank goes nowhere, it just circles back and forth since last three months. Bank keep adding late charges and interest and it seems to be harassing matter, $55 membership renewal is now $169.15. I am giving up now and leaving with them not worrying about it.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 3, 2022

    If you plan on purchasing an item and have a question or problem you will almost never get through to customer service. And when you do, most likely you will hear a click or silence. Horrible to deal!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 27, 2022

    I have a BJ's Perks Mastercard managed by Comenity Bank. I made my payment 2 days late because of Hurricane Ian. So they said you can NOT use the card again until the next billing cycle. When I logged in again online my account was hacked with a fraudulent address and phone number. Despite that they said the card could not be used to the next billing cycle they had allowed the fraudster to do it. Not only that, they accepted charges from the fraudster for $11,000 OVER the credit limit. I called their fraud department. It took 40 minutes to get connected. They did not email me a confirmation of the fraud report. Three days later the account is still not fixed. I tried to call and was on hold for 54 minutes. When the person answered they just said, "I can not hear you." This fraud is obviously an INSIDE job by a Comenity bank employee. If you use a store that uses the Comenity Bank card, they can not help you.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2022

    Greece, NY Store#185 - We ordered 3 cases of Ensure online. There was no one in front of me at the customer service desk. Employee called our order in on a wallie-talkie. After 2 minutes they brought over someone else’s order and they weren’t even in the store waiting…15 more minutes go by. I stood on the side of customer desk and told them we were still waiting. Another employee came up and asked us our order number again! Took our cart and was right out. He apologized. I asked the name of the female that brought the other online pickup order and he said he didn’t know. We waited over 20 minutes for 3 cases of ensure!

    3 people found this review helpful
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