BJ's Wholesale ClubConsumerAffairs Unaccredited Brand
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I was shopping yesterday August 3 and wanted something from the deli department. One of the deli employees (female) dirty looking, hair all over the place no net, make up running down her face. She looked like a clown. I didn't think it could get worse than a male employee started washing his face in a small sink behind the deli counter, but visible to all the public. Then after washing his face, wet his hands about 3/4 times to "slick his hair back" so wet his hands then ran his wet hands thru his hair to push it back. I was horrified. Next door to him was the rotisserie chicken and they heard me say to my husband how gross that was and I wasn't buying deli from them (Setauket NY), he told him, "hey a customer just watched you." He could've cared less. Never again!!!
Tired of being asked every time I shop what type of improvements I would like to make to our home! Not to mention that the home improvement seems to specialize in marketing and aggressively upsells the most expensive repair possible and is a total RIPOFF. Once I made appointment with canvasser for our two front bay windows that were crooked. They don't make repairs but instead replace. So the quote for replacing both front bays and 6 windows all together came to $12K. My mother-in-law recently had all the windows in her house replaced for only $8K. We got a local window guy repair the sagging bays which realigned our original windows for $500. I'm seriously considering canceling my membership to avoid the hassle and browbeating. Last time wasted 1/2 hour trying to decline the service. It is not worth the minimal amount of savings in prices.
First week of June I ordered a sunglass over phone with BJ’s customer support. It was a business address where they needed to ship it instead of my home. As it was a surprise for my husband. They didn’t sent me any order confirmation, 3 days later called them for the email and tracking. June 13th on tracking showed, they couldn’t deliver the package at the address. USPS never left any note or anything. I called BJ’s customer care several times to know what’s going on with the order. July 5th I asked to cancel the order and refund. Waited two weeks and then called them on July 18th for the status of my order cancellation. And every time I start over. BJ’s customer service people just lie and don’t do their work properly.
I ordered with them, I paid the money and never received my item. Now they are sending me email saying, I have to give them the item back to get my refund. How can I give the item back, when I never received it!!! Customer care people can totally see that USPS never delivered the item. But they are not resolving the issue. They are just lying, that someone will call me and take care of it, they will send me email. But nothing yet. Again I called them today, and the girl's name Deanbra told me she is charging some sort of things with my return request. And will send me email. Yes, I heard the same story before. Nothing changed. Just going back and forth with the BJ’s customer care people, and telling my same old story to a new person every time I call. I’m just stuck with them with an order I never received. I don’t know what to do! Very disappointed at BJ’s service.
Terrible, nonexistent service. The staff ignores you, you can’t get any service at the deli (which really needs to be self serve if you are going to be ignored), staff just stands around and will not even acknowledge you, even when you are the only customer present. Management is never around; the line employees run the place and do whatever they want, which isn’t much. Never seen a store where employees can routinely ignore and be rude to customers. Also prices are high, selection is bad, and they have the temerity to charge a $55 annual fee. Well, this is one person who is not renewing this worthless membership. Other stores provide better service at the same, if not lower price. And I’m Not one to demand/expect much. Unspeakably awful.
In a positive note, the products at the deli are great. On the negative side, the assistants who work in the deli need some education on slicing, speed and attention to the customer. For example, there is usually one person and often a line waiting. Almost every person who slices is very slow. This happens at both the BJ's where I shop. The one in Brier Creek and the BJ's on Capital Blvd... Raleigh, NC. Sometimes, there is more than one person behind the counter, but the second person is attending to other duties while everyone waits.
There is sometimes conversation between the employees, or employee and customer that holds up the customers. A little friendliness goes a long way. When asking for a pound of one or more of the products, a pound and a quarter is not acceptable. On one occasion, I bought approximately 6 or 7 lbs of cold cuts/cheeses. Every item was 1/4 lb over. Customers in line are usually talking about the slow speed and long wait that is the norm... as am I. Thank you.
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I’m extremely dissatisfied with the entire ordeal that I’m STILL going through with the Abingdon BJs Tire location. My husband blew a tire on 95 6/28, we’ve always had a great experience in the past so it was a no brainer to call our local BJs store and ask for help. First off, the associate who answered the phone on 6/28 at 530pm was extremely rude, lazy, and downright opposite of what we’ve experienced before. He stated that if we wanted tires, go online and set it all up because ‘I don't have time for you’. Then we stated our emergency situation and he asked why he should care. We hung up extremely frustrated, figured it wouldn't be hard to figure out online and hoped that we wouldn’t get that associate when we dropped off the car.
The second disappointment came when we tried to make an appointment and nothing was available until 7/5. Knowing we had to go a week with a donut on the car was unnerving while carting two young children along. Then the night before the appointment, I received an email from BJs confirming my appointment for 7/5. Okay, at this point I thought things were turning around and this professional courtesy was definitely setting a better tone. We have an appointment at 630 and show up at 615pm. The associate greets my husband and asks if he has an appointment, he replies yes, then proceeds to check our Appointment. He asks if we received an email that the tires were delivered. We advised we received the appointment confirmation, the receipt for the transaction, but nothing else.
The guy starts going on a rant that he doesn’t have time for this, they are short handed and everyone in the tire center is lazy, he gets no support from management and everyone is starting to have a poor experience. I ask what can we do to rectify the situation? Where are the tires? When do shipments come in? He proceeds to shrug and say he is just a mechanic and can’t help us. If the tires aren’t here, he can’t do anything for us. He refused to call any additional assistance whether his supervisor or the store manager, when we asked he said he is busy and can’t be bothered. We leave the tire store and walk to the store front and speak to the on duty operations manager who was very kind and did try to search through the entire delivery area in case it was delivered store side instead of tire side.
He took our names and phone numbers and said he would reach out the following day, offered a gas card for the wasted trip but we declined. Thinking it was just a slight misunderstanding and we would have our tires the next day. Friday comes and goes with no follow through from the tire store or the main store, Saturday we call in the morning and are told it’s the first time anyone is hearing about our problem but the only way to find the tires is to call the online support team because the store has nothing to do with the orders.
We were told we needed to call and they couldn’t assist in any way. So we call the online support center and were told that the tires are unable to be tracked but if we call back at 1pm on Sunday, there will be a manager on duty that can assist. I’m trying to be patient and wait calmly for someone to find these tires but my patience is growing thin. Not only is this a poor customer service event but you're increasingly placing my family in jeopardy with making us continue to use of a donut for a tire on an everyday use car with a max speed of 45mph. This is the worst experience I’ve ever had and will make sure that it’s a known experience until something is changed in the process.
BJ's store located in very convenient distance from my home. So we have memberships since they have opened. We do shopping with them regularly every two weeks. First I was disappointed when noticed dirty and in some kind broken elevators. Something wrong with their doors. They opened slowly and with ugly noises. Every time I’m very scared to use them. I want concentrate my point that nothing changed for today. Also a lot of frustrated shopping carts throughout the parking area. But when you come inside into the store (that area, where supposed shopping carts to be - is empty) and I have to come back and grab cart from the parking.
We have a little kid and he loves to pretend that he is driver, when we do shopping with special shopping cart designed with a toy car in a front. BJ's has only few of them. And every time we come that carts becomes more and more in horrible condition. Finally, instead to chance for a new ones they disappear completely. But all that complaints above are nothing in comparison our yesterday’s experience. As usual no shopping carts in the designated area.
Big unpleasant surprise was later. BJ's changed human cashier for a self service machine. We stayed in a line for 40 minutes, although we were second in a line!!! What I noticed wasted my time in a line??? That every customer asked for help during scanning products on every second thing. That’s why the line becomes longer and longer. Surely it was two or three lines with a real cashier, but it is not enough for that amount of customers. BJ's corporate wants to save money not paying salaries for cashiers, but it is no good for us, customers. I am thinking to stop shopping in BJ's if they doesn’t resolve that issue.
I found the overall savings extraordinary. But to get that saving I spent an extreme amount of time going thru coupon booklet so I sometimes don’t go there just for that reason. But if you have the time it’s fantastic.
Their merchandise is easy to find and priced well. They take coupons which unlike some other stores allows for additional savings. Customer service is very good as well and everyone is very helpful and friendly. I’m very happy with my experience at BJ’s.
I will never do business with BJ's Wholesale Club Tire Center again. First, they never answer the phone during regular business hours. They are always too busy to take walk-in service, and they work on an appointment system that is often a week or more backlogged, but, because they don't answer the phone, you must go there, make an appointment, then come back to have the work done. Very frustrating waste of time. Also, I was required to pre-pay for tires they didn't even have in inventory, and for which they couldn't provide a definitive ETA.
I had a 3-month-old tire replaced under warranty a few months ago. I dropped the wheel off and was told to come back to pick it up at a specific time. When I returned, they hadn't start the work yet. Rather than apologize, the tech behind the counter had an extremely confrontational and condescending attitude. After talking to the store manager, he agreed to "expedite" my replacement... the next day. When I arrived the next day they had replaced my tire with one that had a COMPLETELY different tread pattern, claiming that it was "approved" by the manufacturer as an equivalent tire. Note that this is a front tire, and that two substantially different tread patterns affect handling. I looked it up later and found that it was a substantially cheaper tire. Fed up with their incompetence, indifference and unprofessional behavior, I chose not to continue arguing and told them to put it on my truck.
A week later I lowered my tailgate and found that they had put the spare in the bed of my truck rather than re-mount it underneath where it belongs. I had a similar terrible experience with my wife's tires a few months before. In the future I'll chose to pay more to do business with a company who employees techs who know what they're doing, and who actually take some pride in what they do.
My family purchased a Vizio 39" tv on 4/3/18. It was for $199.99. I come to find out Walmart had the same exact tv identical model for an everyday price of $179.99. My family called BJ's and asked them if they priced matched. They were very rude and arrogant. They said, “No.” I called the store and asked them who do they think they are speaking to with that type of behavior. I demanded a supervisor and I explained everything. She kept on trying to tell me that was a sale price at Walmart. I told her it was an everyday price and confirmed it with Walmart and still on the phone she had an attitude. Then she said, “I will check with my general manager. He'll call you tomorrow 4/4/18 at 2:00pm.” He never called.
I called the store. The general manager did not want to get on the phone. The assistant manager said to me, “We will not price match.” Mind you BJ's is a wholesale club. In my opinion they are deceiving customers. I will never buy an appliance again there. The is my first year of membership. Now they refuse to give me my membership money back. I will never buy there again. It’s a rip off, scamming people. Good luck! I brought back the tv and got my money back! Beware people. Compare prices. They'll rip you off with no shame. Real professional. I'm not going to support them again.
Purchased an LG dryer online on January 31st. The dryer was delivered and installed on February 22, when I attempted to use it the next day it kept tripping the breaker. Had the breaker looked at, no problem. The problem was the cord was broken while being installed. Called and they sent someone out from the installation company on 3/17 and he confirmed that not only was cord improperly installed but there was a plate that was broken. He took pictures and sent them back to company. Have called BJ's numerous times and they say that the new dryer has to come from LG and they haven't heard from them. So here it is the beginning of April and I still have no dryer but I had to pay my credit card bill so they have their money. I will NEVER again purchase anything major at BJ's.
On 2/19 I purchased an item online described with a specific product model #. Item was part of a kit consisting of a leaf blower, weed trimmer, and 2 batteries. Item shipped late and finally arrived 03/02. Well something arrived. They shipped wrong item... Different part # consisting of trimmer and DIFFERENT, inferior leaf blower and only one (smaller) battery. I immediately contact phone CS and they said they made a mistake and listed and sold me the wrong item - and that the item that arrived WAS the correct item. I was offered $25 credit to keep it. HA! Blower is inferior and missing battery had a replacement value of $60. NO THANKS! I was emailed a UPS return label with RMA. I printed it out and it went in mail next day.
Item was large and return shipping was VERY slow, but on 3/12 item was signed for and received. BJ's stated within 2 business days after return was received I should have my refund. On 3/14 I received email asking why I hadn't shipped the return back yet. On 3/15 I contacted phone customer service and told them my story and asked why I still had no refund. I was assured by end of 3/19 I would be refunded. It's 3/22 and today I received another email requesting my return to be shipped - and I still have no refund. This is beginning to sound like a charge-back will be necessary. I am very thankful UPS tracking is much more reliable than BJ's. I am just wondering how are they still in business?
I'm completely dissatisfied with a former club I belonged to. BJ's Wholesale Club is a joke that falsely advertises to their customers. I went in to buy a mattress and box spring set advertised with a manufacturer coupon for 100 dollars off... Still a $299 purchase. I started in Riverhead where they searched the store and found no box spring to sell with the mattress. Then I tried Bellport who also had no box spring for the mattress. They tell me they will be getting a shipment of mattress one month then box springs the next. Who wants to wait 2 months to get a mattress and box spring to sleep on when they advertise the SET?
Then I call corporate to see if they can keep a customer and the only thing they could do was look up locations that have the set upstate New York and tell me it's the club's fault when the club blames corporate. Needless to say I have terminated my membership and will deal with a competitor that will appreciate my business as a customer. If you have a BJs membership I recommend you open your eyes to what they are doing to you and if you don't like the way they are treating you as a customer CANCEL YOUR MEMBERSHIP. They do not value their customers here.
We had been members of BJ's Wholesale Club in Sarasota, FL, since 2007. Until recently our relationship had always been good. The staff was friendly and the prices were decent. Returns were easily handled. Our friendly relationship with BJ's began to deteriorate in June, 2017. We discovered BJ's own store-branded “Berkley & Jensen” alkaline batteries in our television remote control had leaked or exploded and caused a deep, permanent acid burn in top of our media center. We immediately contacted the store manager. At his request, we emailed him a statement explaining exactly what happened, along with photos of the damage and batteries, and a scan of the sales receipt for our media center. In addition, we included a photo of even more B&J batteries that we subsequently found were leaking inside their original packaging. All the batteries were well within their marked shelf life, and all had been properly used and stored.
BJ's never bothered to contact us again. Instead, we were contacted by a third-party negotiator, Sedgwick Claims Management in Pennsylvania. We again emailed all the details, plus a $600 repair estimate. Sedgwick, however, seemed to have only one job: to get rid of us. Instead of dealing with the issue directly, Sedgwick told us to contact the battery manufacturer in China—despite that BJ's store-branded batteries did not list a manufacturer. As we discovered in our legal research, all parties—retailer, shipper, manufacturer—have potential liability regarding defective products. But BJ's and Sedgwick were not interested in any of that.
We emailed Zhongyin Ningbo Battery & Electrical Appliance Co in China. They requested, once again, all the information on the incident, which we sent. Plus they wanted the actual leaking/exploded batteries shipped to them for “examination”. The shipping company told us what we already expected: that hazardous materials such as this cannot be shipped. After explaining that to Ningbo, they eventually offered us $100 for our troubles. We countered their offer and have heard nothing from them since.
So there you have it: BJ's does not stand by their products. More and more of the products sold at BJ's carry their own store brand, and you may have no idea what company actually makes the product. We also found, too late for us, that BJ's batteries have a history of being defective. In addition, BJ's membership agreement contains an arbitration clause that severely limits a customer's ability to recover damages for defective products that cause damage. Nice. Bottom line, If you are looking to join a wholesale club, check out their membership agreement and any complaints from members.
Kearny, NJ - this particular BJ's location customer service and price gagging is so bad lots people are NOT renewing their membership. Therefore I am doing the same. Besides that store doesn't carry even enough merchandise. Return and exchange policy and handling customer credit and debit card differ from other BJ's. So I will urge all local BJ's customer to not go back to this place.
I purchased tires with road hazard and my membership expired. They are now charging me a 20% surcharge for the road hazard repair. I spoke to a manager and she said there was nothing she could do about it.
This review is only for the optical department because no major problems in other departments. I tried to take advantage of what they called a half price offer for a pair of glasses. I ended up paying over $400 for all the specifics of the kind I got and that included the half price and two other discounts! When I called another Warehouse Club to compare all the specifics of the kind of glasses I got I was quoted a price of about $50 less and that is their regular price! The other problem at my local BJ's Optical department is that one person there acts like a robot! So they do not even respond appropriately when you talk to them. Thus I would say steer clear of BJ's Optical because they are not a discount place and also they charge higher prices for comparable eyeglass frames than the other store I mentioned!
The last two times I was at BJ's I noticed the prices were getting higher and higher. Secondly they hold $100.00 back from my credit card for 18.00 bucks worth of gas. I see no reason to continue with them so back to Costco for me.
Made 4 purchases in 2 days with 2 different credit cards and every single purchase was cancelled. One of the purchases was even done through the phone when I called them, and still was cancelled. Reached out online, and they were of not help blaming everything on my credit cards when I have used both of them in multiple occasions in those 2 days for purchases I made online and in person without issue. This is the worst experience I have ever had trying to make a purchase online. I even went ahead and created this account just so I could voice my frustration. Do not waste your time trying to make a purchase online from BJ'S. You will end up with pending purchases and wasting your time. STAY AWAY.
BJ's Eyeglass Center, Monroe, NY - I bought eyeglasses from them on 6/24/17 for $494.44 and by October the lenses were completely scratched. I took them back on October 30th and was charged an additional $75. 2 weeks later the frames broke. In November I went to take them back and the eyeglass section was closed even though the Store was open. I live 45mins away and not in Monroe very often. Next time I was in the area was the beginning of December and the guy told me that there would be another charge and also said to me that the lenses were scratched!
Why should I have to pay more when I have already paid $569 and your product is flawed. Got nowhere with this guy. What it comes down to is if I want them fixed, I have to pay. I don't think I am being unreasonable asking them to fix my glasses free of charge since it's not my fault. They were not dropped, stepped on or abused in any matter. I had them on and they just came apart. Looking for some help to remedy this matter.
I have bought celery that was rotten, still see same rotten bunches on the shelves weeks later. Just bought box of clementines... most rotten two days later. The store in Derby, CT needs to be attended to. I will stop shopping there if this continues. Plus my review on other sites will not be good. Do I continue to bring back rotten produce... that is more hassle than it’s worth, since I do not live nearby.
Ordered heroes for my company holiday party. Three 3ft heroes. One Italian, one American, one mixed. The receipt was very clear as to what was ordered. This was ordered at the Bellport store. Get there around 530pm to pick up the heroes for the party that was starting at 7pm. Only one 3ft hero was made. I then asked the very rude lady behind the counter "what am I suppose to do now?" Her response was "well I guess you are only leaving with one hero". Well she guessed wrong because I left with nothing. Left the hero on the counter walked out and never will return again. I then called customer service and the lady on the phone was more interested in what my member id number was than what I was calling to complain about. Thank God I was able to get food from somewhere else in such short notice.
I spoke to the operation manager Don ** about his tire technicians damaged my lug and cost me $180.60 cents to repair and I came back to get the tired changed over to a snow tire. Big mistake, the tire technician damaged another lug by cross threading the lug nut. I told Manager Don ** I want tone reimbursed for $180.60 cents for the damage of the first lug and pay for the replacement of the second damaged lug. Don ** replied, "you overpaid for that repair because it a $30.00 dollar repair." I asked Manager Don ** where I could get a lug repair for $30.00 dollars? His reply, “Well when I do it myself at home it only cost me $30.00 dollars.” Don ** raised his voice to level of shouting when I told him to stop yelling.
He wanted me to sign a work order stating I had a damaged lug and bolt previously to coming into the tire shop. I refused to sign anything. Don ** continued to rant on about the possibilities of my driving habits damaging the lugs or me rotating my tires and wearing the lugs down. This guy, Don ** was unprofessional and irrational. I called BJ's Corporate Office to report Don **.
Bought a Shark rotator professional vacuum cleaner for 129 dollars on Black Friday (11/23/17). I was supposed to receive it on 11/28/17. As of today (12/11/17), I still haven't received it and BJ's has made no attempt to get this resolved with their shipping service UPS. They took my money from the account which I saved just for this vacuum from months ago. Both UPS & BJ's have been giving me the run around from the get go. Save your money people and DO NOT SHOP ONLINE AT BJ's. They DO NOT care about your money or your time.
I visited the locate BJ's in Fishkill NY on September 30th with my kids. My daughter was visiting for her birthday and she needed some things so we figured we would check it out. When we got to the store I went to customer service and asked if I could shop. I knew it was a membership thing but since I do not drive and wouldn't be coming back I didn't want to join. I explained all of this to the girl at customer service. She explained I could shop and the cost would be $5.00. Ok. I agreed. I used my debit card and off we went shopping. After spending $133.00 I never gave it another thought till today when my card was charged $54.06 for a membership. A membership? I never agreed to. I don't drive and I don't live near it. Why would I join? I called the store to question the charges after I explained it to the girl that answered the phone. She said, "Hold on." Didn't ask for any of my personal information. Just hold on. There I sat for 25 mins before hanging up.
I called back immediately of course now a little annoyed. I re-explain my story and sadly get the same result. Back on hold for 30 mins before hanging up. This time I call back and just simply ask for the manager. I get a man named Ahmed who says he is the manager. I explain my story. He tells me I have to come in the store and he will investigate. "No no no I work very long hours and hello I don't drive. I do not live near the store - you took my money without me being there so return my money without me being there." He finally asks for my information and says he will call me back.
I ask, "And tell me when I am getting my refund?" He explains, "Well no. I will tell you what happened." I said, "I don't care what happened. I never signed up. Look at the records. I was there 1 time in your store and I want a refund - end of story." He said, "Ok. I will call you back and let you know when you will get your refund." I asked him when and he said today... We will see - I will add to this as more happens.
Two words when deciding to order from BJ's: STAY AWAY. Terrible experience from the beginning. Ordered appliances online and got nothing but the runaround. Orders canceled and re-ordered and then canceled again, all because of BJ's own personnel. Every time you call and speak to someone you get a different answer and no one is helpful.
I ordered some diapers for my son on Nov 21st. It is Dec 4th and I still have not received them. When I called customer service they told me there was nothing they could do for me. The delivery date changed 5 times. Every time they said I would get the diapers the date changed. I thought the diapers would be delivered before delivery date changed and My wife recently had surgery and could not go to store to buy diapers while I was at work so my son went half the day without diapers and he is 6 months. I don't know if I will ever receive these diapers and their customer service manager refused to return my money so I can go buy diapers for my son somewhere else. I had to get some diapers from my brother to get by. That will be last time I purchase anything from them!
Yesterday, I went back to BJ's to return one item from shopping I had the day before. At customer service desk cashier ** her voice very loud when I gave her member card. She did return on gift card without telling me anything then I said I want my money back not gift card, she said, "You don’t have receipt. YOU ALWAYS RETURN, I KNOW YOU!!!" In front of customers. I felt so bad because the way she spoke to me & I don’t always return as she said unless package unsealed or rotten.
We have belonged to a BJ's Wholesale Club for a good 15 plus years (not at same location) and we are not going to renew this December when our membership expires. It is too frustrating to shop at a store that you pay to shop in but still have to cut coupons. Even more frustrating is the coupon books come in the mail and have different expiration dates. We have to go through 2 books of coupons since they overlap and then there are coupons in other books that you get in mail or at the store. I have received emails about downloading app so coupons can be saved there but I can not sign in. It does not take the membership number, my email and name. We find this very frustrating and we spend hours going through all these coupons. If items are on special why don't they just ring up on special - why these frustrating coupons?
Not only do we frustrate ourselves for hours 1 -2 times a month but when getting receipt you can not tell which coupon items have been scanned. The check-out clerks can not force coupons to go through and try to hand back ones that didn't work so then there is a trip to the customer service desk where you have to wait again. BJ's can just lower their prices on certain items or have a sale with NO COUPONS. This has driven us away from continuing our membership.
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