BJ's Wholesale Club Reviews

My checkout time was great, but what made it even better was the kind gentleman that helped me, Ken! The two times he has worked when shopping always has a sweet personality and always welcoming.

I had the best experience with Andre and Lisa, they are the most amazing people/managers..God bless them both for being so awesome!

My husband and I went to BJ’s in Southern Pines and DeeDee and Keisha were absolutely incredible at the customer service desk. Super helpful, helped us with figuring out how to use and clip the coupons. All online took the time to explain things that were smiling, laughing and customer service was absolutely fantastic. Couldn’t have asked for a better experience. Very, very helpful.

MS at the checkout was very helpful and personable! She provided great customer service! Thank you for a very pleasant shopping experience :)

Love BJ's for all my home goods and love the lady name Michelle who helped me find my size in the clothing department. She was so helpful and was very polite and patient with me.

BJs didn't help me with a warranty problem on a TCL 55Q671G TV and TCL warranty is awful!! Runaround after runaround. I WOULD NOT BUY A TCL TV FROM ANYONE.

I signed up for BJ's on the 31st of July. The ad stated it was $15 and I’d get $1 off gas for 30 days. Well the discount never showed up. I emailed. Went to the store and it was always the, "Will look into it." Then they come back and say I didn’t do it right. That I’m not getting it??? Lol. I’ll never shop there again and only did once. I have the screen shot of the link I used, the bottom said the discount would be loaded in 24-48 hours and never did. After asking it was, "We will look into, the people at the store, we will send it off." After I finally got impatient and demanded a resolution they said I didn’t get it…. LOL. Scam. I want my $15 back. Forget this place.

BJ in Warner Robins Georgia cancel my and my husband membership without our notice and our membership are not due until 10/01/2026.

BJ's is such a horrible store in Homestead FL. Not sure if they are all this bad. I generally only go here maybe once every couple of weeks. The only reason I am still a member is because the membership was $5 for the year. They are sooooo much worse than Costco. They store really only has the very basic needs never the good stuff that Costco gets. The prices are really not great if you calculate it. I recently went to the tire shop for a quote on tires and alignment. I have been here before and the service is bottom of the barrel. I really don't think the tire shop has any training which is very dangerous when installing tires.

I am fed up with the quality of produce at my local BJ's. Every week I purchase the things and usually inside their packaging are spoiled and rotten fruits and vegetables. I always go first thing in the morning. Must pick through very carefully because there is actually mold growing in some. Lately their prices are even higher than the grocery store. Time for me to move on.

Yesterday I fill my tank of gas regular to my car 40.97. Gas price $ 3.95. 3 days ago I fill the same car same gas for $3.78. Cost me 53.91. Anyone have an answer??? This is Fraud. I will report to the state.

The Weymouth location is a nightmare. There are many cashiers who lack any customer service skills. After work, I went there, bought a fair amount of items, and got in line. When it was our turn to check out, a middle-aged ** cashier—slightly **, with grey hair in a bun (braids)—yelled at us to put everything on the counter but leave the heavy items in the cart. We did as told immediately, but then her register jammed; looking amused—almost gleeful about it—she ordered us to put everything back in the cart and move to another register.

My complaint is pertaining to a television that I purchased from BJ’s in Miami Gardens. After a year and a half, the TV’s screen is black with no picture visible, but I can still hear it. I called the store about the warranty and I was just provided other numbers to call which ended up being an ongoing thing, because that number would give me another number to call and so on. I have my receipt, and was told to contact the Manufacturer which at least attempted to assist with the issue a little more than BJ’s. I would not be purchasing anything electronic again from here again because the service and help with trying to get things resolved is terrible, and then on top of that why would a tv only last less than 2 years.

Disgusting customer service. They need to be ashamed of themselves, I joined and bought 6 bar stools and I was sent the wrong stools. I contacted them the first week of June and told them, it took weeks to tell me they could not get them and I had to keep calling them. It took a month after dealing with Skylar in customer service to pick them up out of my garage, they were strapped to pallets and they wanted me to return them, it was ridiculous, finally Ceva came today and got them. So now I have paid interest on my credit card and not been able to even park my car in the garage for a month and spent money on car washes. I am still waiting on my refund. Do not buy furniture from them!

BJ's allowed a sales partner, Renuity Operations, to operate an unmonitored kiosk in their store, promising discounts that never made it into the signed contract. When we tried to resolve it, both Renuity's fake "BJ's" phone line and the actual store sent us in circles. We canceled our membership over it. Months later, when we tried to rejoin and pay full price, we were refused and accused of trying to scam BJ's. A follow-up call to Member Care only made it worse: the rep insisted on a 365-day waiting period, then admitted we could sign up immediately with a different email address. This company needs to take responsibility for who they let solicit their customers and how their staff treats the people who keep them in business.

We had a very disappointing experience at Ithaca BJ's tonight around 6/29/2026 9 PM. The cashier's alarm/light was triggered during checkout. Instead of calmly investigating the issue or helping us resolve it, the night manager immediately assumed that we were attempting to steal merchandise. The manager's attitude was hostile, accusatory, and extremely unprofessional.

BJs Fuel Pumps: I went to get fuel at the new store in Waxahachie. The pumps were closed for several weeks, but they are open now. They have quite a few pumps and all of the pumps that fill on the left side of the vehicle had at least one vehicle waiting. They advertise that they have long hoses and you can reach from either side.

I love shopping there and have been a member since the 1980’s. However, I ordered merchandise last month that had to be delivered. Their shipping company, Ceva Logistics is the height of incompetence. My merchandise was in the warehouse in Jacksonville, FL. The “logistics company” transported the merchandise to Orlando (I live in Georgia 20 miles from Jacksonville). I scheduled a delivery and they transported it back to Jacksonvillle. On the day of delivery they “forgot to put my shipment on the truck” and never called to notify me so I waited all day for nothing. At that point they told me that when the merch was marked as “at destination” I could reschedule. They then moved my purchase to Savannah (110 miles away) and showed it as “in transit” for another 5 days. It’s now back in Jacksonville. I feel like I’d better order a passport for this stuff. What an utter failure.

I enjoy shopping at BJ’s except for the seafood. This is the third time I purchased seafood and has been bad. First two times was the salmon, first the cut up pieces and then purchased the whole fillet and was also bad. Today I bought a whole fillet of cod and when I opened it, it stunk up my house in seconds. Slimy, fishy smell and I had to wash my hands over and over to get rid of the smell. I wrapped it again and put it in the freezer until I return it for a refund. Never again will I buy fish there.

6:30 pm Saturday evening and we're trying to shop, however the parking lot is packed from the front, side, back of BJs. We know all of these people are not shopping. No other place to park but in front of the store. This is ridiculous that this is allowed because park police has blocked parking to the Bowie Baysox Stadium which there seems to be an adult carnival going on. Why is there no one directing traffic away from BJs so their legitimate customers can shop? This is inconvenient, negligent, and irresponsible for a business to allow this to happen.

I went to buy a flat TV. They told me they have one no box for 1098.00 so I bought it. Original price manufacturer 2800. Manufacturer coupon brought it down to 1800 but I got it for 1098.00 out of box. Went to pay. They charge Fla. tax on 2800 dollars saying that is company policy. You pay for the original price of merchandise. How can that be. I got the TV out of the box with just the TV control. Can't believe they can do that. I have Google it. They they had class action sue but BJ has won because the trick is manufacturer coupon. Very sad.

I hate that you have to clip coupons, and the staff is no help at all. The boy at the check out rolled his eyes when I ask if an item had a coupon. If I pay for a membership why do I have to have in store coupons. We joined the BJ’s in Chambersburg when it opened, but very disappointed in this store.

I was in this weekend to the tire center were I had the pleasure of meeting Pat **. I came in with a very bad flat and was very upset. He made me calm and assured me that all will be good. In the midst of being there, he was working alone. He took care of every person with the most calm, professional manner. He had a few difficult customers and handled them so professionally and took care of all there needs. I just wanted him recognized since these days are very hard to come by a hard working, professional person. When I need tires, I would like him to be the one to take care of me. Just a note, he could use some help.

DO NOT GO TO THIS TIRE CENTER. I had an absolutely appalling experience today that I wouldn’t wish on anyone. I pulled up to the tire center and parked outside the door, only to have a staff member named David come charging out like a maniac. He started screaming at me in the middle of the parking lot, yelling, "Do you not know how to read?" right in front of my daughter. When asked who he was talking to in that manner, his behavior remained entirely unprofessional and aggressive. It is deeply concerning that a representative of the company would behave in such a volatile and disrespectful way, especially toward a customer with a child present.

I am writing to express concern about the conditions at your gas station location. There was only one gas attendant working while an extremely long line of customers waited for service. The wait time was approximately 30 minutes just to get gas. The employee appeared overwhelmed, overworked, and unsupported. This is not fair to customers or to the worker trying to handle everything alone.

When you cancel enrollment they keep charging your credit card. If you call to speak to someone they send your call to India.

If you have an issue, don’t go to their “support center”. They outsource this department and the staffing there is truly tone death. In fact, my experience with Ariss was so pathetic that I am terminating my membership at BJ’s and driving the extra 20 minutes to COSTCO where I was loyal member for many years, and treated as such, before I relocated.

Hi. I recently ordered two products that came in the mail. The price dropped within a 7-Day. Even though I ordered it and the price changed within the 7 days, I didn't pick it up within the 7 days. So when I call them to get a refund, because that is their policy, they wouldn't refund me because it was more than 7 days. I called within the 7 days of pickup. Most people give you 30 days. I guess BJ's only give you seven, but seriously after being a customer for so long, they really should have thrown me the stupid $20 instead of being more about money than customer appreciation.

Your online app to use is awful. Much too slow!! I don't have time to sit for 2 hours to recheck and wait for coupons to appear and it changes my items to 2 if you do not recheck. The only fast feature of it is taking your payment!

I just had a wonderful experience with a BJs staff person, Alexis. She was super polite, friendly and helpful on three different situations. Very prompt, took time to point out the area for the items I was searching, then stopped by while I was checking out to see if I needed anything else. Sure enough, I could not access a coupon. She pulled one up from her BJ phone and got the coupon. Primarily, her demeanor is second to none. I walked out with a smile as opposed to when I came in. She’s a serious keeper! Clone her!

I would love to describe each aspect of my disappointment in this company from the moment I became a member, not even six months ago. However, I have already spent more than 5 hours on the phone with customer service alone. Let alone the hours they wasted of my life just trying to get their app to work or a delivery or a clear answer from any employee at all. I will save you the stress and just say, if you are looking for convenience, look away. I have wasted my time and money on this company and it is nothing more than absolute trash. Go with another corporation. Any other one at all. Because BJ'S Wholesale has been nothing but a waste of time, money, and energy. I have canceled my subscription. Good riddance.

So many times I have ordered for delivery and these people cancel my order even when the person is shopping. Then automatically my account is canceled. Last Sunday it was canceled and they still have yet to give me my money back on my charge card. These people are the worst in the world and you know I feel like did somebody steal it or whatever you email them they always kick it off to somebody else and then the lady said Instacart you need to go to them and you know just always pushing it off on somebody else. I'm going to get me a Sam's Club card and I'm done with BJ's. If something is not your fault your money should be placed back on that card ASAP. I don't give a damn about your three to five day business weight. You've got things coming out of that card and now you're going to have to pay overdraft fee and nobody's going to help you.

On March 12 I experience a very rude and revengeful fact. I ordered online 3 orders because I was busy working. I got to club 15 Newcastle delaware around 4:20p.m. I told them I have 3 orders. I gave the first and last name. "Oh yes. We have 2 orders ready. 3rd one not yet." So I said, "How long will be ready?" "We'll if you want to wait it will be 15 to 20 minutes." I said, "OK no problem. I'll be back then."

Terrible customer service, they drafted $129 from my account on a membership that had already been canceled for a year then dispute the charge saying they never took it and clearly they did! Send them a screenshot of the charge. Still nothing!!!

I was put on hold multiple times. I was told by a Customer Service representative "you choose to sit out there", then put me back on hold and no one picked the call back up. I called 5 times in total. I was transferred to online pickup and no one picked up. I was told the online manager Tierra would help me, she never did. Sam came to curbside to repeatedly say "orders are canceled in 24 hours", regardless of me sharing that I called on Saturday and asked if my order could be held until Sunday and was told yes. Horrible experience! I sat for 40 minutes trying to resolve the issue with no support or assistance from "Customer Service" where you are positioned to provide service to customers. They were extremely disrespectful.

I went to BJ's to get groceries because they had an offer to buy $150 worth of groceries and receive 50 cents off of my next gas purchase. I asked at the door how long it would take for the discount to be applied at the pump and was told about 15 minutes. When I returned 3 hours later the pumps did not reflect the discount and I was told that I would need to go to customer service. I went to customer service and was told I could not have the discount because I had only spent $153 on groceries.

Ordered new Michelin tires for our Acura MDX at the Chambersburg PA store. I’m very fussy and the wheels were perfect and had original tires and untouched since new so I took 2 pics of each wheel prior to tire mounting. The hamfisted ape in the tire dept scratched all 4 wheels AND broke a TPMS monitor. BJ’s management shuffled me around, ducked calls and finally referred me to their corporate insurer “Sedgwick.” They simply refused the claim even though there are cameras above the tire machine showing them doing the damage. 5 months later I turned in a comprehensive claim and Erie had it settled in 36 HOURS! Erie has sued Sedgwick and they refuse to pay the claim. Sedgwick forces insurers to sue them to get out of claims! DO NOT DEAL WITH THESE HACKS AT BJ’S TIRE! BJ’s managers don’t care!

Apparently This Company does not want customers. I have attempted to purchase a set of tires for over 3 hours on their website. I am a member but I had to buy them through the website to get a certain deal. After numerous calls to customer service (who was very helpful) and having to cancel my order numerous times due to the website choosing the wrong STATE AND STORE TO INSTALL MY TIRES IN, I finally had an order placed. I printed my receipt and confirmed it on my e mail. Two hours later I get a something must be wrong with my order message. My order was rejected and points that I had (ALMOST 75 DOLLARS) WAS NOT THERE when I tried to reorder as the website asked me to. NEVER AGAIN!!!

I purchased new glasses from BJ's in Pasadena in August of 2024 for a cost of around $550. I certainly regret that decision. The glasses I had previous to the ones acquired at BJ's were over 5 years old and still in excellent condition and the frames were directly mounted to the lens, the same as the BJ glasses. However, the BJ’s glasses started to get fine cracks around the one lens where the frame was mounted. I stopped by the store today and the result was “can’t do anything about the problem.” I added a little super glue to hopefully delay any further cracking until I can get new glasses at another supplier. Suffice it to say, I strongly recommend not utilizing BJ’s optical services. The quality is apparently not adequate for the cost of the merchandise and follow on support doesn't exist.

We made a Order of same day Delivery. We did not receive our order of food. We called BJ'S and spoke to customer service and Management. Stated the Driver said they delivered our food but did not. We informed them we Have a Video Camera And NO ONE DELIVERED OUR ORDER. They did not compensate us by redelivering and we have not heard back from BJ'S. We are Senior citizens and extreme weather conditions need our items. VERY DISAPPOINTED AND WILL NOT USE THEM EVER AGAIN. Very Poor Experience.