BJ's Wholesale Club Reviews

I had a great experience at BJ’s Wholesale thanks to Manav. He was extremely helpful, professional, and friendly throughout my visit. He took the time to answer my questions, made sure I found what I needed, and provided excellent customer service without making me feel rushed. Manav was patient, knowledgeable, and genuinely seemed to care about making sure customers had a positive experience. Employees like him really make a difference and are a great representation of BJ’s. I truly appreciate his help and would definitely give him 5 stars. Thank you, Manav, for the excellent service!

On Wednesdays, before closing, I typically stop through just to grab things that I need while it's not crowded. Shareese, is always the kindest person. I enjoy seeing her smiling face near the registers. She's always willing to help me & kind! Thanks Shareese! Sorry if I spelled your name wrong. I really hope that BJ's recognizes you for the awesome associate that you are. As always.... THANK YOU!

We had an excellent experience last week at the BJ's in Oaks, PA. We needed to purchase a bed and platform. The only available platforms were wrapped on a pallet about 10 feet up on the shelf. We asked if someone could help us. Within a minute or so, a floor manager named Sean took a look and said unfortunately there was no forklift available to get it, but that he could try with a mini-lift. He came back a few minutes later, lifted himself up to the level of the pallet, sliced off the plastic wrapping, and grabbed one of the heavy boxes, and lowered it down for us. He was extremely nice, efficient, and only focused on our needs. It was a great experience!

I need to share my experience of 9/12 at 5371 route 9 north, Howell , NJ store -club 371, trans 8803, about the staff. ** and ** very kind, and courteous as always, they go out of the way to help their customers. 5 star rating - shopped at 5.51 pm.

My husband and I went to BJ’s in Southern Pines and DeeDee and Keisha were absolutely incredible at the customer service desk. Super helpful, helped us with figuring out how to use and clip the coupons. All online took the time to explain things that were smiling, laughing and customer service was absolutely fantastic. Couldn’t have asked for a better experience. Very, very helpful.

I've been a customer for years. Never been more disappointed in the website. It's so bad, so slow, hard to order things. They have the product two minutes, they notifiy you they're out of stock. I mean it just don't happen once. It happens all the time. I have better things to do than sit in front of a computer spending time trying to give BJ's my business and spend $$$ just don't work for me anymore. I did notice ever since Capital One took them on the company been on the decline, really think if they keep up the bad work bjs won't be around long. Sorry bjs you lost a good customer.

**Stay Away from BJ’s Wholesale Flowers!** If you are planning to buy flowers from BJ’s Wholesale Club, please think twice. In my experience, they are one of the worst places to order flowers. What you see on their website is absolutely not what you receive. Instead, you may end up with dry, old, unattractive flowers that look nothing like what you ordered.

Ordered few items for in club pick up and applied digital coupon. After order was placed got informed that the items are sold out in the club I chose for order pick up. Try to reorder from to pick up in different location but coupon is gone. Spend over an hour on the phone with live agent without any resolution. Waste of time and money.

The complaint against BJ’s Wholesale Club concerns a $10-off-$150 coupon that was not applied to my account or order for a purchase made on September 16, 2026. When I contacted customer service, the representative provided contradictory information regarding the coupon’s redemption terms and incorrectly insisted that it was not valid for digital redemption through BJs.com, despite the offer indicating otherwise. The representative initially dismissed my concerns rather than clearly investigating the discrepancy. Although the representative eventually acknowledged the conflicting information, the issue remained unresolved. The interaction ended when the representative terminated the chat, citing profanity, after I expressed my frustration.

Absolutely the worst experience of your life. Habitually understaffed. No one ever at the register. ** that change your tires will screw it up even though that's literally all they do. Came back like 3 times after I got my tires changed because my dashboard light came on & wasn't before. Moron didn't put air in one of my tires. Wife went there to get tires replaced & discovered they hadn't even ordered them yet despite making the appointment with the promise the tires would be there. Do. Not. Go. Here. Ever.

I was at BJ'S in Weymouth, MA, just a few days ago. Mari at customer service made my return very easy. She was so polite and even gave my granddaughter a little sticker for waiting. She is a people person. The company should be proud of her.

On 9/16 I checked BJ's website for tires and alignment services. I live in Owings Mills, services offered at Columbia location, so I get there, no appointments, the service guy Jose checked to see what other BJ's had availability. I then drove to Canton location only to be told no tires there. They would have to order them. Service person there was West. He wanted me to drive now to White Marsh location. I refused at this point. Called Firestone and got even a better deal.

This place is ridiculous at the door checking items. The guy at the door doesn’t know how to operate the app. He couldn’t figure out how to scan the barcode on the app. Had is back out to manually check the items then couldn’t figure out how to get back to the barcode. The entire time people are just walking out. He has to go get a manager to figure out the app and she didn’t know how to use it. The item count matches but no they want me to stand there while they check every item in my cart. If you like being harassed at the door for no reason at all, this is your place. I suggested going to Costco or Sam’s. I’ll be canceling my membership today.

Tire Center Experience Specific: In August 2026, we needed tires for our 2018 Lexus ES350 Sedan. My husband acquired estimates from three tire centers. One of them was from BJ's. We selected BJ's for convenience and price. This turned out to be the worst decision! I visited the tire center on 8/10/2026. I purchased four tires that had to be ordered. The technician took my payment and instructed me that I would receive a call when my tires were in stock for installation. On the day he visited the store (8/10/26), my husband asked the same technician if, if I brought the car in, he would check the right front passenger tire for a leak and repair it, if possible, until the tires were in stock.

After years of being a member and loved every moment of each shopping trip, today was I came face to face with the worst customer service at the deli counter. The worst part of this is there was a huge house fly doing trips between the counter to cutting machine and the deli attendant. As she was prepping the part of my order she wanted to and telling me that I can get the other item I needed from the pre cuts in the freezer. I told Drew her attention to the fly. Her response was "what do you want me to do about it". I felt my stomach churned a little as I tried to figure out the safety of the meats in the area and how many fly eggs have contaminated the products I was buying. BJs please retrain your staff at the Sheridan Street, Ahmerst, NY location. Thank you

Generally Ok to shop there. However the Deli remains a disaster! Yesterday there were a few people waiting for help. One customer was being helped. One of the employees took a break with waiting customers. I waited 40 minutes to be waited on and there were only 2 total people ahead of me. This has been an ongoing situation. Management doesn't respond to complaints.

My checkout time was great, but what made it even better was the kind gentleman that helped me, Ken! The two times he has worked when shopping always has a sweet personality and always welcoming.

BJs didn't help me with a warranty problem on a TCL 55Q671G TV and TCL warranty is awful!! Runaround after runaround. I WOULD NOT BUY A TCL TV FROM ANYONE.

I had the best experience with Andre and Lisa, they are the most amazing people/managers..God bless them both for being so awesome!

I signed up for BJ's on the 31st of July. The ad stated it was $15 and I’d get $1 off gas for 30 days. Well the discount never showed up. I emailed. Went to the store and it was always the, "Will look into it." Then they come back and say I didn’t do it right. That I’m not getting it??? Lol. I’ll never shop there again and only did once. I have the screen shot of the link I used, the bottom said the discount would be loaded in 24-48 hours and never did. After asking it was, "We will look into, the people at the store, we will send it off." After I finally got impatient and demanded a resolution they said I didn’t get it…. LOL. Scam. I want my $15 back. Forget this place.

BJ in Warner Robins Georgia cancel my and my husband membership without our notice and our membership are not due until 10/01/2026.

BJ's is such a horrible store in Homestead FL. Not sure if they are all this bad. I generally only go here maybe once every couple of weeks. The only reason I am still a member is because the membership was $5 for the year. They are sooooo much worse than Costco. They store really only has the very basic needs never the good stuff that Costco gets. The prices are really not great if you calculate it. I recently went to the tire shop for a quote on tires and alignment. I have been here before and the service is bottom of the barrel. I really don't think the tire shop has any training which is very dangerous when installing tires.

I am fed up with the quality of produce at my local BJ's. Every week I purchase the things and usually inside their packaging are spoiled and rotten fruits and vegetables. I always go first thing in the morning. Must pick through very carefully because there is actually mold growing in some. Lately their prices are even higher than the grocery store. Time for me to move on.

Yesterday I fill my tank of gas regular to my car 40.97. Gas price $ 3.95. 3 days ago I fill the same car same gas for $3.78. Cost me 53.91. Anyone have an answer??? This is Fraud. I will report to the state.

The Weymouth location is a nightmare. There are many cashiers who lack any customer service skills. After work, I went there, bought a fair amount of items, and got in line. When it was our turn to check out, a middle-aged ** cashier—slightly **, with grey hair in a bun (braids)—yelled at us to put everything on the counter but leave the heavy items in the cart. We did as told immediately, but then her register jammed; looking amused—almost gleeful about it—she ordered us to put everything back in the cart and move to another register.

MS at the checkout was very helpful and personable! She provided great customer service! Thank you for a very pleasant shopping experience :)

Love BJ's for all my home goods and love the lady name Michelle who helped me find my size in the clothing department. She was so helpful and was very polite and patient with me.

My complaint is pertaining to a television that I purchased from BJ’s in Miami Gardens. After a year and a half, the TV’s screen is black with no picture visible, but I can still hear it. I called the store about the warranty and I was just provided other numbers to call which ended up being an ongoing thing, because that number would give me another number to call and so on. I have my receipt, and was told to contact the Manufacturer which at least attempted to assist with the issue a little more than BJ’s. I would not be purchasing anything electronic again from here again because the service and help with trying to get things resolved is terrible, and then on top of that why would a tv only last less than 2 years.

Disgusting customer service. They need to be ashamed of themselves, I joined and bought 6 bar stools and I was sent the wrong stools. I contacted them the first week of June and told them, it took weeks to tell me they could not get them and I had to keep calling them. It took a month after dealing with Skylar in customer service to pick them up out of my garage, they were strapped to pallets and they wanted me to return them, it was ridiculous, finally Ceva came today and got them. So now I have paid interest on my credit card and not been able to even park my car in the garage for a month and spent money on car washes. I am still waiting on my refund. Do not buy furniture from them!

BJ's allowed a sales partner, Renuity Operations, to operate an unmonitored kiosk in their store, promising discounts that never made it into the signed contract. When we tried to resolve it, both Renuity's fake "BJ's" phone line and the actual store sent us in circles. We canceled our membership over it. Months later, when we tried to rejoin and pay full price, we were refused and accused of trying to scam BJ's. A follow-up call to Member Care only made it worse: the rep insisted on a 365-day waiting period, then admitted we could sign up immediately with a different email address. This company needs to take responsibility for who they let solicit their customers and how their staff treats the people who keep them in business.

We had a very disappointing experience at Ithaca BJ's tonight around 6/29/2026 9 PM. The cashier's alarm/light was triggered during checkout. Instead of calmly investigating the issue or helping us resolve it, the night manager immediately assumed that we were attempting to steal merchandise. The manager's attitude was hostile, accusatory, and extremely unprofessional.

BJs Fuel Pumps: I went to get fuel at the new store in Waxahachie. The pumps were closed for several weeks, but they are open now. They have quite a few pumps and all of the pumps that fill on the left side of the vehicle had at least one vehicle waiting. They advertise that they have long hoses and you can reach from either side.

I love shopping there and have been a member since the 1980’s. However, I ordered merchandise last month that had to be delivered. Their shipping company, Ceva Logistics is the height of incompetence. My merchandise was in the warehouse in Jacksonville, FL. The “logistics company” transported the merchandise to Orlando (I live in Georgia 20 miles from Jacksonville). I scheduled a delivery and they transported it back to Jacksonvillle. On the day of delivery they “forgot to put my shipment on the truck” and never called to notify me so I waited all day for nothing. At that point they told me that when the merch was marked as “at destination” I could reschedule. They then moved my purchase to Savannah (110 miles away) and showed it as “in transit” for another 5 days. It’s now back in Jacksonville. I feel like I’d better order a passport for this stuff. What an utter failure.

I enjoy shopping at BJ’s except for the seafood. This is the third time I purchased seafood and has been bad. First two times was the salmon, first the cut up pieces and then purchased the whole fillet and was also bad. Today I bought a whole fillet of cod and when I opened it, it stunk up my house in seconds. Slimy, fishy smell and I had to wash my hands over and over to get rid of the smell. I wrapped it again and put it in the freezer until I return it for a refund. Never again will I buy fish there.

6:30 pm Saturday evening and we're trying to shop, however the parking lot is packed from the front, side, back of BJs. We know all of these people are not shopping. No other place to park but in front of the store. This is ridiculous that this is allowed because park police has blocked parking to the Bowie Baysox Stadium which there seems to be an adult carnival going on. Why is there no one directing traffic away from BJs so their legitimate customers can shop? This is inconvenient, negligent, and irresponsible for a business to allow this to happen.

I went to buy a flat TV. They told me they have one no box for 1098.00 so I bought it. Original price manufacturer 2800. Manufacturer coupon brought it down to 1800 but I got it for 1098.00 out of box. Went to pay. They charge Fla. tax on 2800 dollars saying that is company policy. You pay for the original price of merchandise. How can that be. I got the TV out of the box with just the TV control. Can't believe they can do that. I have Google it. They they had class action sue but BJ has won because the trick is manufacturer coupon. Very sad.

I hate that you have to clip coupons, and the staff is no help at all. The boy at the check out rolled his eyes when I ask if an item had a coupon. If I pay for a membership why do I have to have in store coupons. We joined the BJ’s in Chambersburg when it opened, but very disappointed in this store.

I was in this weekend to the tire center were I had the pleasure of meeting Pat **. I came in with a very bad flat and was very upset. He made me calm and assured me that all will be good. In the midst of being there, he was working alone. He took care of every person with the most calm, professional manner. He had a few difficult customers and handled them so professionally and took care of all there needs. I just wanted him recognized since these days are very hard to come by a hard working, professional person. When I need tires, I would like him to be the one to take care of me. Just a note, he could use some help.

DO NOT GO TO THIS TIRE CENTER. I had an absolutely appalling experience today that I wouldn’t wish on anyone. I pulled up to the tire center and parked outside the door, only to have a staff member named David come charging out like a maniac. He started screaming at me in the middle of the parking lot, yelling, "Do you not know how to read?" right in front of my daughter. When asked who he was talking to in that manner, his behavior remained entirely unprofessional and aggressive. It is deeply concerning that a representative of the company would behave in such a volatile and disrespectful way, especially toward a customer with a child present.

I am writing to express concern about the conditions at your gas station location. There was only one gas attendant working while an extremely long line of customers waited for service. The wait time was approximately 30 minutes just to get gas. The employee appeared overwhelmed, overworked, and unsupported. This is not fair to customers or to the worker trying to handle everything alone.