Family Dollar

We were in the store to buy food and after we got what we wanted we went to pay for it. And we asked if we could cash in change that was like 75 ¢ and the cashier was telling me she was not a bank and they can't do that and when I asked to talk to her boss, she called her over and was telling lies to her and made my kid cry because all she asked for was three quarters and the lady's screamed at us. I am never going back in there ever again.

New managers are not taught properly how to receive checks to put on the register. I have been going to Family Dollar for 15-20 years. I spend 3 to $400 a month in your stores. Every time I go managers you do not have to fill out the checks. Please teach your managers that you do not have to fill out the checks. They will argue you down that they know what they're doing and they do not.

Family Dollar on Wesleyan Blvd. in Rocky Mount, NC. One of the worst customer service experiences I have ever had. The incident occurred when I chose to get into the manager, Michele's line. There were 2 cashiers open and it was plain to see that the other cashier was busy with a disabled customer who was having difficulty paying. Without eye contact or any pleasant words, the manager took the closed sign and slammed it onto the counter and said, "There's another line open".

Plymouth, PA, store manager was irritated that I wanted to return a product I bought on faction in South Carolina. When I got back to my hotel room, I noticed it had been opened and half of the contents removed, but I didn't have time to return it there, so I went to my local Family Dollar (Plymouth, PA). The manager was irritated to be bothered in the middle of accepting a Coca-Cola delivery. I offered to let her continue, but asked how long she thought she would be. Her reply: "I don't know when he'll be done, but I have work to do". She listened to my story and clearly telegraphed that she did not believe me. She thought I opened and used half of the contents of the package and wanted to have my next one free. Personally, I would trust a customer until given a reason not to do so. Product goes missing all the time from retail stores.

I was just told by two of your ** employees that they were not supposed to sell me a pack of cigarettes because I had my teenage daughter with me. I had a State ID. But both employees still told me they weren't supposed to sell me cigarettes? The worst part is they both stated that it was State Law. Never have I been denied or told this in my lifetime of living here. I do not appreciate being lied to and I believe I'm going back to this same store and return my purchases. I live in this neighborhood and I won't do any more shopping at your stores!

This store on 228 Nagle Ave. is the worst when it comes to customer service. Always empty (out of stock) at times when looking for certain items. An aisle full of boxes not opened. Certain cashiers give you attitude for asking a simple question, and only cashier working on long lines taking their sweet time and holding customers up like we are on their time which they have a lack of respect for their customers. This is a poor representation of the name Family Dollar.

I think all should know about the crap your managers cause. I was in the store in line waiting my turn and the shift manager let a customer cut the line (like no one has a thing to do). The store manager came and backed her up for doing so. I got hot and told the manager (due to the fact this is a ** store) that the reason you’re doing so as because I am **. He told me he could do as he pleased. The shift manager got into it by saying no one gives a flying ** as to what you think. I have been a customer there a long time. I have spent around 5000.00 in the last six months in that store, but no more. I will now shop at Dollar General as your management in this store sucks.

I went into store as usual after I finished laundry with cart and pack in tow. Upon entering store the employee that was working said that I had to leave my pack and cart up front. I asked her why because I never did this. And then the manager it was store policy and they always did this. Which proves to be a lie because I always go in there and the manager never said anything to me until today. The sign reads "kids" and since I'm over 50 that does not apply to me. But to make matters worse they started talking down to me, and raising their voices at me. I'm not about to tolerate this behavior. There is no excuse for it. So obviously I will no longer go into this store. There is always a line there. Several people working usually standing around but only one register open.

522 East Cuyahoga Falls Ave Akron Ohio. Very disrespectful employees and managers!!! My husband and I went to this dollar store around 9:30pm. They don't close until 10pm mind you. So my husband asked for a pack of cigarettes and they tell us that they stop selling cigarette at 9 and the manager said they stop selling them at 9:30. So he asked, ''Which one is it''??? Mind you, we have bought cigarette at 9:50 before so why the sudden change??? She told us, ''it’s store policy'', which is a lie... so she stated, ''do you really want the cigarette that bad''? And tossed the cigarette on the counter, so my husband started recording her.

Store #10473: The parking lot and landscape is neglected, there is paper and trash on the grounds, paper cups, plastic bags and other debris in landscape. This is a poor representation of the Family Dollar brand.

I was in your store this morning about 10:05 am. I got a cart and went for milk as I passed the in-store computer and found your employee (MARTINA) seated with a Coca-Cola to her right side, a Gatorade in front along with a bowl of cereal (black bowl fill with Cheerios. Silver spoon in the bowl) and a bag of open popcorn which look like red-hot popcorn and her hand was in it and another soda to her left. As I open the door to the cooler I saw the employee get up from her seat with her cereal bowl walked behind the cash counter where she continue to serve herself from the bowl. I was not the only person in the store. I passed her again and notice her uniform was dirty (both employees were dressed dirty. The other was behind the counter - Yolanda.)

Purchased an item that was not place in my bags. Upon arriving home I read the receipt and I was charged for the item. Searched my car and nowhere to be found. Went back to the store to see if I had forgotten it. The clerk was rude and told me she gave me all my bags and pretty much told me "Too bad. So sad." So my boyfriend returned the rest of the items and the manager fought with him about the return. Finally she returned everything except the missing item. Thanks for robbing me Family Dollar! Better change the name of your stores to Robbing Dollars.

Yes I purchased a gallon of whole milk on 19 June 2017 from this store and when I got home to pour some for my child it came out in chunks. So I brought it back and as I'm in there another person was in there with the same problem. The two people's name was Tristian and Kayla and the responses was "well I'm not taking all that milk out!" So with that being said it needs to be fixed!!! People spend their money on a product that is beyond disgusting! Something needs to be done about this! Very unacceptable and you need to hire people who take their job seriously!!! DISGUSTED WITH THIS STORE!!!

Shambrica or however you spell her name was very rude!! No care what so ever in her job duty. She was rude and didn't even greet me. When I asked her to not put the chips and soap in the same bag she catch an attitude. She then said she didn't have time for all this... meaning she didn't have to explain nothing to me. She was very rude in front of my kids and then started to talk about me to the rest of the customers behind me. I called back to the store to ask to speak to a manager and Devodrick sounded as if it bothered him that I was complaining on his cashier. They were both talking on the background about me. I don't believe why do they hire people like this with no customer service.. bad etiquette. I've gone to this store several times but this is the first time I see someone like this cashier with an attitude!!!

Purchased an edible item from the store that tasted like a cleaning product. They refused to give me a refund stating they tasted fine. What happened to customer satisfaction? Will not be purchasing anything in this store again!!

Myself and 3 others approached Family Dollar on Cooke St in Waterbury at exactly 9:55pm last night 06/14/2017 they were already closed. The employer young lady may be ** or Hispanic. She was short, kind of chunky with glasses, just looked at us, and kept going to the front of the store. I work at Rainbow stores and we would lose our job for closing early. That's really bad business. And I used to love Family Dollar for everything...

My name is Charles ** and I am residing in the city of Columbus and the state of Georgia... I am composing this review in reference to being cheated by the rude and disrespectful cashiers at the Family Dollar store #08860 810 Fort Benning Road in Columbus, Georgia that I have been shopping at for the past five years now. The behavior of those young cashier are beyond my comprehension. I had confronted the cashier about her cheating me out of my money and she had stated that she was only playing around with me. You mean to tell me that Family Dollar is hiring untrained kids that are playing games now to operated their cash register without the supervision of a manager or assistant manager to guide them or supervise their mishap and mistakes.

I am a 58 year old woman, who always believe very, strongly in fairness, however, on June Saturday the 3rd, my daughter, 3 grandkids, and I went into Family Dollar to shop, the store on 75th street in Kenosha Wisconsin. It was one of the worse days of my life. After my daughter and I finished shopping, at check out, a manager of the store, first name James, I'm sure of... My daughter attempt to pay him with a hundred dollar bill. The manager, ''James,'' stated in a very rude voice, "I'm not a bank," to pay with something smaller. My daughter said, "But this is a store," while looking for a smaller bill.

Walk in the store (went there for new headphones) and I pick two out that I was trying to choose between. So I pick one, put the other on the shelf, start to walk down the aisle to look for Castor oil and a man comes over and tells me I have to leave my purse with him! (What so you can go thru and take what you want or even let some else walk away with it.) So I said whatever, tossed the headphones and as I'm walking out another girl walks in with a purse similar to mine. Does he say she needs to leave her purse with him as well? Nope just me. I've been in that store before. Didn't think it was the best store but now I refuse to shop at any Family Dollar and I'll make sure family and friends don't either. That was so rude and uncalled for.

This store is by far the dirtiest and most unorganized of any I have ever been in. Even the entire parking lots has trash all over it. Inside it is worse, aisles are cluttered, difficult to pass down, shelves in disarray, poorly stocked and never straightened or well stocked, many items not priced, never any help to assist you in the store, usually only 1 person at the register. Not very friendly and it is getting real easy to drive on by and go further down the road to either Dollar General, Fred's, Dollar Tree, or all the way to Walmart. I even saw a huge rat the last visit in my way to my car. It is truly a store.

As I'm reading the disgraceful reviews, mostly entailing, horrible, abusive behavior from Family Dollar associates including managers and even on the corporate level, I'm appalled and find it incredible that this company and its employees have not faced legal repercussions, let alone the fact that they are still employed and there seem to be no repercussions at all has got me almost speechless... Almost. My experience with the store in my town has always been less than pleasant but the last time was one of the most degrading, humiliating moments of my life. I overheard the employee talking about me to another customer, accusing me of stealing while there is also a line of people waiting behind the customer that she's bashing me to.

I am writing to let management know that customers are being treated unfair. Store hours should be honored no matter what. I walked up on another customer and employee arguing about store hours. It was approximately 10 minutes before closing. I knew I didn't stand a chance on getting in because the employee asked the customer to go home. The customer was so upset. She was using profanity. The employee threatened to call the law on her. She had small children with her. All the employee had to do was let her in, but she stood there with the door locked. It could have been an emergency what she needed. I didn't say anything. I left and went across the street to Dollar General. They were also getting ready to close but they let me in because it still wasn't 9:00 yet. I told them what happened and that I was grateful they let me in. The Family Dollar Store need to honor the store hours no matter what. It will stop a lot of DRAMA!!!

My wife and I went into the Athens Tn. store on Thursday, May 4th at about 5:00pm to pick up a few items. My wife proceeded to the store associate for a price check and was attacked by a lady who was a poster woman for **. She was the most inconsiderate person I believe I've ever met. This person attacked my wife, in the company of other shoppers, with the accusation of her stealing from this store and presented a photo of my wife and a product that we do not and have never used. I do not know the logistics behind the accusation or the photo Family Dollar Store presented to us. If this were a legitimate situation why was there no notification of authorities. Myself and my wife will be more than happy to rectify any legitimate claim this store may have.

Everytime my son goes to Family Dollar at 2435 Harrison Ave, Cincinnati, OH 45211 the employees are rude to him. My aunt talked to VP but it seems the employees do not care what their boss say. My son went in to get me a pop and store manager told my son to get out. He was not allowed in my son had me on phone listening to them treat my son like dirt. The manager said she was going call police on him and that she is manager she can do what she wants. The store stays open til 9 pm and she said at 8:20 pm she closing the store. This employees need to be stopped.

I'm sick and tired of Family Dollar where I live. I shop both stores in Syracuse NY zip 13208. This is my 5 day that I been going to family dollar. Since day one I walk in employees see my return. They just holler, "No no no." Then ignores me and say, "We can do the return." Next they say no again to come back and see manager Kevin. "He will be there in the morning." 3rd day I call in before going. Is been rainy out I decided to call first. I'm asthmatic and is quite a walk to store. Kevin the manager said to come in for return. He will do it. I go 30 minute later. Kevin left the store. I feeling kind of tired 3rd day. 4 day I walk to store. Employees again say, "No we can't process returned. We're not allow plus there is no card for the return for store credit." They are totally wasting my time. Slowing me down. My week has been ruined.

I actually have a major complaint. Well to start off with I have been in store 4704 three times this week with the same cashier and on two of the days the store manager Tammy was there the cashier is a trainee and her name is Kathy. Tuesday my fiancee and I went into the store to get a few things and I had encountered the store manager Tammy and cashier Kathy talking bad about my fiancee which is so not right on many levels. He was just rushing me up in the store because he was tired and just wanted to get home so they both didn't think I could hear them and was saying how mean he was, how he was this and that. That crossed the line itself but mom works there and didn't want them to take it out on her so I didn't call in right away.

Came in with my children for school supplies. Informed one to get what he like which he done within my eyesight. New management told him to be with parent. I informed her he's ok cause I’m watching him so we continue around the store... When I proceed to the front I asked what would you say to a child if he's alone cause she didn't know if I was there then she Assumed he bother things... Went back and forth. Informed her go to the parent first and don't say nothing to my child especially if you categorizing beforehand... We been coming to the store for years. Never had a issue. It’s all about not assuming what you think may happen. Every human isn't the same. Allow customers to enjoy their neighborhood store...

This store located in Orlando 2532 W Colonial Dr, they have products out of order with the wrong prices posted, the bathroom has been out of order for over 2 yrs, they run out of bags and put your paid for products in garbage bags, it's very overwhelming for paying customers, and when I see a product and it's under a certain price tag, that's the price I'm looking to pay. I know sometimes people will move items, but I'm talking about a bundle. When I get to the cashier and see that the price is rung up different from the price tag location and let the cashier know instead of that cashier taking a walk or asking for assistance they will literally argue with me as if I'm someone out in the streets. So sad.

During my visit to the Randolph, MA Family Dollar store, the experience I received was beyond disrespectful. As I waited in line, there were 2 cashiers, one discussing personal information with someone who was not even a customer and another who was assisting a customer check-out while eating a chocolate cupcake with her hands! I continued to wait for the other cashier to finish her non-customer conversation so that I could be on my way, instead the cashier who was eating the cupcake called me next in line.

My 83 year old mother and I went to get a refund from Family Dollar #11835 before 10 am in the morning. We were owed a refund because the day before we were overcharged for 2 items that equaled $7.85. They did not have bags for patrons to put their merchandise in. We used a big box. Bags were not available until 5 pm. It was 3:08 pm at the time, we were not going to wait. That was ok. Because it was ice cream the clerk charged me again for 2 items. My mom called the store to let them know we were charged for 2 items. She told them about the item, they said it would be handled in the morning.