Family Dollar

Family Dollar

 2.4/5 (818 ratings)
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About Family Dollar

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Dec. 20, 2022

The cashier and the manager at my local Family Dollar were extremely rude and unprofessional. The cashier refused to put my items in a bag, and when I requested she did so, she refused again saying "most people don't want this in a bag so that's why I didn't put it in one." When I told her that I'm not most people and would like my items in a bag, she became hostile and verbally aggressive towards me. The manager came over and yelled at me not to speak to her cashier that way and then proceeded to "help me" by making me put my own items in the bag.

In the process of ringing up my items, the cashier threw plastic bags at me from the other side of the register and continued to be verbally hostile towards me. It just became one big unnecessary power struggle just because the cashier didn't want to bag my items. The manager threatened to call the police on me because I was visibly angry at being verbally assaulted. I will never shop at this store again. I left so mentally and emotionally distraught that I cried on the way back to my house. I've never experienced this kind of treatment in a Family Dollar.

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Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2022

I have a disability recognized by the ADA. I had just got out of the hospital after a cardiac arrest and being on life support. I started getting really sick to my stomach when I was shopping. They never, ever, ever, ever, ever let you use the bathroom. Last time my sister needed it in an emergency and they wouldn't let her and she had diarrhea and urinated in her pants. Anyway, I was in tears begging the cashier to let me throw up in the bathroom. She told me to go throw up outside in the parking lot. I was stunned and told her that was humiliating and I would not do that. I was gagging in the store & she yelled at me to go outside to "puke."

I told her I would not and if I felt sick I'll just throw up on the floor. She can clean it up it's her job. To be so disgusting, inhumane & evil to refuse an ill, disabled person to use the restroom to vomit in private is sickening that you would hire her & condone it by the manager saying it was protocol. Have some common sense. In an emergency situation to avoid embarrassing a customer to throw up on the floor is unthinkable. That location has the nastiest employees. I rarely go to that location. Especially, after they made my 60-year-old sister poop & pee her pants when asked to use the bathroom in an emergency. If you're not going to have a public restroom for customers than there should be exceptions.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 22, 2022

    Okay friends. I have gone to the new Dollar Tree and Family Dollar here in Centralia Missouri a few times. At this point not sure if I'll go back. The issue is the automatic doors. The issue is sometimes they work sometimes they don't. My husband remembers that the door on the left as you are facing the building had always acted up for the previous stores. Yesterday I went there and I don't have a lot of strength so I had a hard time getting the door to open. I picked up the few things I needed and checked out. I asked the cashier when were the doors were going to be fixed. He said he didn't know and it wasn't his job to know. I then replied, "That's part of the problem today. It's nobody's job." He then said, "It's for a manager to answer that" so I asked to speak to one.

    So the manager answers my question as to when they are going to be fixed. He said me they aren't going to be. He said Family Dollar doesn't have automatic doors. I then said, "Why do some days they work and some days they don't?" He said, "It's because people turn them on." Then I said, "Okay when are you going to take down the automatic door signs. It's a problem for someone in a wheelchair or scooter getting to the door thinking it's going to open and it doesn't." He then said he would put it on the manager's list??? The door wouldn't be so heavy to open if the mechanism was disabled I would think?

    I have called several Family Dollars and they have automatic doors. To me it doesn't matter if Family Dollar in general doesn't usually have automatic doors but if you move into a building that has automatic doors I would logically assume you would utilize them. GUESS NOT!!! I have called corporate several times and have left messages but no call back yet. Any thoughts on the situation?

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2022

    Yes I was in Family Dollar store Thursday the 22nd at 1:00 p.m. Or 1:30 p.m. Two older ** male was in family Dollar store shopping for their dogs and cats until this manager came up start telling them they stealing and she walked them out to the door calling them **. She said everybody know your type. All them two guys was doing trying to provide for the pets. Me and my wife is in family yesterday. We just think that is wrong the way people treat people because they differ. If we had the money we would bought them dogs and cats are there the food they need but that lady was wrong. They also asked for the manager name. She would not give it to them. She watched them walk to their home and call the cops on them. I just think it's wrong. Is there any justice at all. What kind of country are we living

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 23, 2022

    In July of this year I ordered an ironing board online from Family Dollar but they failed to send me a confirmation email notifying me of its arrival at the Huntsville, Al University Drive store. Because of Covid, many orders have been delayed so I understood and patiently waited. Weeks went by until I finally called the store on September 20, 2022 and the manager Phoebe stated that it arrived weeks earlier but that she didn’t have my phone number to notify me. However, Phoebe went above and beyond the call of duty to rectify the situation for me and I appreciate employees like her. She apologized even though it wasn’t her fault and I spoke to her manager who also is an awesome manager. This is what stellar management looks like! I will shop there from now on.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2022

    Dollar General Stores Charge Tax on Milk, Water, All Foods... If you are paying with your money, you get charged the Tax!!! If you pay with an EBT Card the illegally charged taxes are removed... They won't steal from the state but from our wallets it is fine... ConsumerAffairs this needs to be fixed... The IRS needs to look into this TAX FRAUD...

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 3, 2022

    Store #4976 in Waco, Texas, located at 624 W. Waco Drive, NEVER answers their phone. You can't ever ask them a question about a product before taking a chance on spending money just to get there. You have to either burn up your gas, or pay a Lyft or Uber just to go and find out if they have a particular product in stock. Then you will have to wait for another Lyft or Uber to come pick you back up, which will cost you even more money. If you're disabled and on a fixed income, it's even worse.

    If you try to make a complaint to corporate, you will have to go through a long, drawn out process via a mail-in complaint. None of their numbers are ever answered either, only pre-recorded messages. Inconvenient is an understatement. Now how is that for their so-called "great customer service"? I can see why they're losing business and having to close down their stores. They don't know how to properly accommodate customers, and their overhead is failing to stay on top of problems in their stores.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 3, 2022

    I purchased a fan on June 2nd 2022, I got it home and put it together to find out the extension rod did not work and the fan only had one height on it. I took the fan apart (included all the original parts) to the store 3933. Only to be told that she couldn't refund the money due to the box being open. As I explained to her how am I supposed to know it's broken if I don't open the box. She refused to refund the purchase (I had the orignial receipt). Her reply was, "I can give you and exchange for the product" and if I didn't want another fan (why would I? I just purchased a broken one why would I want to purchase another one that could possibly be broken).

    I proceeded to ask the clerk if she wanted me to put it back in the box and tape it back up. The clerk then proceeded to tell me if I didn't want another fan I could get other merchandise for the amount I paid for the fan. As I told her no, why would I buy anything else from here. When the product I purchased was defective and you wouldn't refund my money for that. Why would I buy another piece of merchandise that could possibly be defective. I don't want another another piece of merchandise just my refund.

    When I asked her for the home office number she had no idea what I meant by home office. I explained to her that it was your corporate office and her reply was, "We don't have that information." I did retail management for 15 years. That is a bald-faced lie and something that your employees are told to tell customers. I don't frequent your stores and I won't go back again. This is very poor customer service and a horrid refund policy. I understand since you deal with people that struggle economically, however that doesn't give the company/organization the right to take advantage of them. That is appalling behavior for an organization that prides its self on helping the less fortunate, among being distrubing on so many levels.

    Not a great way to run a business built on servicing people. I am quite upset about this experience and coming from a retail management background "word of mouth can do more damage than a bad review". I don't expect any resolution from this complaint, however, I do know that your customer service needs a lot to be desired.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 31, 2022

    One of Their cashier somehow managed to give me an prepaid American Express gift card that hadn't been activated and my hundred dollars was not put on it, District Manager said she looked at my other receipt because she rang my things up separately, I had receipt for other items but she didn't give me the one for my gift card. The district manager saw where a gift card was purchased, activated and even used the day I spoke to her but not by me not with the card she gave me. The management, and all should be looked at. No one cares. No one believes me, and for me to be telling the truth it really upsets me. I don't know how she did it but she did, I don't know how those type of scams work but she knows because she did it. I am getting a lawyer because I know I AM telling the truth. Family Dollar store has a thief and a liar working for them so be on your toes when you enter.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 26, 2022

    I am from Miami and had just flown in to Tallahassee to visit my Mom. I needed a few items and decided to go to the Family dollar across from my mom's house. When I went there, I was greeted immediately by Alisha **. She was so nice and so very courteous in assisting me with what I was looking for. So very respectful. I wish I had her in the store in Miami near me. I want to take this time to thank her for her Awesome Customer Service. I would hope that Family Dollar will take the time to recognize her for the wonderful job she is doing, it is the kind of service that continues to bring me back and to take time to write this review. Thanks. Andrea **, from Miami, Florida at ** or **.

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    Family Dollar Company Information

    Company Name:
    Family Dollar
    Website:
    www.familydollar.com