Family Dollar

I was at the counter with $18.62 of goods. I was one penny short. The cashier was unrelenting. I dug and dug in my purse and could not find one cent. I was with my two young grandchildren. There were no customers in line to help me. The cashier would not relent for a penny. She suggested I put something back. Over a penny. This store is at Little York and Airline in Houston Texas. Yes, I could have used a card but the situation was too ridiculous I just had to leave and won't ever be back after years of shopping there. It wasn't racially motivated either. The cashier and I are of the same race. I don't know why she wouldn't let that Penny slide but she was very firm on it. Very poor customer service. I was embarrassed to death to search through my purse for a penny that I couldn't find or didn't have.

When shopping at the store in Crawford Ga. I have all the time loved shopping there because of the manager Ms. **. She has stuck with the determination of doing her best by this store from day one. She is thorough and tries to be a fair person as far a customer is involved but could do with better help than she has. There are two in that store that could have use of better training and adjustments in their attitudes. Vickie would be the main one.

Normally I don't give reviews but I was so impressed with this one store that I had to write a review. Each and every shelf was stocked full and not an item out of place. The store was clean and the employees very helpful and friendly. I've never in my 52 years seen a store that has impressed me as much as this one. Amazing experience.

I bought some items at store #07071. The young man & woman told me I could bring it back if it didn’t work for my TV after I stated to them that I was looking for antennas for my daughter's TV. And I had already tried out a cheaper brand that didn’t work so I was taking a risk!! Now I’m here because the antenna does not work and she told me because I don’t have a receipt I can’t exchange or get a refund which I know is not true. I’ve worked in retail and anyone knows that you can’t get a refund without the receipt but you can exchange!

While shopping here the Management as well as his workers mock the shoppers and right there in their faces and the manager did the same to me as if I did not know what he was doing. The faces have changed here, there are two older Hispanic people there that are good for the store but it stops there. I have been shopping here for years and this is it, I do not need to spend my money here. Good luck to all the others who feel Its the only store in west Dallas. I will go out of my way to shop.

A few months ago while visiting the Family Dollar store in Russellville, AR, located on Knoxville Ave, I heard the asst manager making racist remarks as he checked out customers. He used the N word and said when he lived in New Orleans he killed N word. Not only is this racist but it is also very alarming that he felt it was ok to talk about killing people and make racist comments in front of customers. I sent an email to corporate and two months later I'm still waiting for a reply. I have shopped at that store at least once a week for over 8 years. It's really sad that even corporate doesn't care about the customers but they continue to accept the paychecks that are paid by consumers. I'm not the only person that contacted Family Dollar Corp about this matter and no one has received a reply.

If I could give this store (01489) an F, I would. Extremely rude manager. I reported it to the corporate office. I received an email stating that they will contact me within 7 to 10 business days. It's been past 10 business days. I am calling right now to get an update. Holding for 2 hours now to the corporate office. Luckily, I do not have to limit my minutes. My battery is now low on my Bluetooth. This is crazy!!!

Family Dollar Grovetown Ga. - If I could I would give this store zero stars. The employees are extremely rude. They will not allow customers to use carts to take items to their vehicle. They comment if a customer has a large pocketbook or are wearing a jacket. They make you wait to be checked out until they're done with their task. When they finally come to check you out they're rude and always complaining especially Corniellis. An example, an item wouldn't scan. They ask me to go get another one. This is not on one occasion but almost every time I visit the store. I have several other examples of rude encounters I've experienced at this store. The two ** ladies are rude! However the ** lady and ** man are not.

Went into the Marietta, GA store to return an item that was too small. The item had not been worn and I had the receipt. The item had been taken out of the original packaging because I was about to wear it. I realized I picked up the right size. The item was only $6. I figured I would just exchange it for the right size. The so-called Manager (Kay) stated she could not take the item back because it had been opened. Well, that's silly!! How else am I going to wear the item... I thought, what an Idiot!! I have a receipt. It has not been worn... there are no stains!!

I shop at Family Dollar stores, this one being located on Cooke St., Waterbury, Ct for value and convenience of where this particular location is logistically to my residence. So I had frequented until occurrences on day of incident. I had spent $70 hours prior and forgot to obtain an AT&T refill card to make sure cell phone was paid. Following day once remembered I hadn't purchased and as many woman I'm sucked in to those spurts of shopping for nothing else needed really second time.

I recently picked up weekly FAMILY DOLLAR ad 4/9-4/29 that had a picture of the Edison Light Set 10ct. I thought these lights would be nice for my yard/patio. Little did I know that I would have to search 10 stores and drive more than 15 miles outside of my neighborhood to find them. Which is strange because there are 2 FD stores less than 1 mile from my home. Can someone please explain why NONE of my local branches had received these Edison Light Sets to sell. I asked each store manager and each one said their stores did not receive those lights. Can someone rectify this situation? What is the point of having a store in walking distance if I can't get what I want there and end up wasting time, gas and more money to find the products I want across town?

The cashier after charging me for the "Double A batteries" deliberately & maliciously held back the batteries not putting them in the two bags with the other items adding up to $37. This is dishonesty! I don't know this had happened until I got home from waking to the store. I had to walk back to the store and show proof that I had purchased the batteries by the same cashier. I wasn't sure if she was going to lie about my purchase. After she scanned my receipt, she just handed me the batteries and receipt together.

When I go in a store it is always jockey. I asked the manager on duty one day. I said, "Why is it always junk in here," and said, "They did so much work in the store and every time you come in here you can't even walk down the aisle." I don't care what time of day you come there. All the ways carts of boxes, things all disarray all over the floor, all the workers just standing around talking even with the managers. They just stand around talking and laughing and customers just sliding down through the house because it's so much junk. You all did so much work to that store for they always look like that every day. I don't care what day or time you go in there. It's always a mess. I rather Patron another store. I like that store. I frequent that store a lot but I'm getting to the point that I don't even like to walk in there because I know when I go in there it's going to be a mess.

Cashier went back and forth with me because I did not want to leave my purse behind the counter because it was large. Apparently it is a rule, not policy, at the Family Dollar located off of Hirsh and Tidwell in a low income community. There is also a rule at the Family Dollar located off Homestead and Tidwell that customers under the age of 18 cannot patronize without an adult and two customers under the age of 18 cannot patronize at this location together, but rather one at a time.

Purchased 2 packs of cigarettes, pretzels and cookies. ALL tasted and smelled like laundry detergent. Attempted to return the contaminated items, was told since I had left the store with these items a return/refund was not allowed. Will never buy anything there again and I believe many of their items are contaminated with toxic synthetic fragrances.

Went to the Family Dollar on Shaver and Edgebrook, in South Houston for a 6 pack of drinks. Was standing in line for over 20 minutes while the seemingly only cashier bantered on with an customer, neglecting the other people in line. Finally when someone said something, did she call up another employee to check me out. Meanwhile, as I was getting checked out, a couple outside was locked out. I told the cashier, "Hey there's people outside who can't get in." Mind you, this was an hour and 45 minutes away from closing time and it was busy so there was no excuse to lock the door on customers.

Does anyone EVER respond when customers need help??? What does it take to get help? I've requested help via email several times. The first time was in January 2018. Was told someone would contact me within 5 business days...it's March 9, 2018. Several times I've called the customer service number... Each time on hold more than 30 minutes.

I bought a new radio from the Family Dollar in Asheboro North Carolina at the corner of North Fayetteville and Hub Morris rd. I kept my receipt and took it back the next morning. It wouldn't work. I had it in the box. The cashier said, "Oh we ain't taking that back." I said, "I just bought it yesterday and here's my sales receipt." Then she gets louder and louder. Telling me I had to take this thing way across town to another Family Dollar. Well that did it. I said, "Why the hell should I have to drive across town when I bought this pos here and by the way kid you can show me some respect." I called customer service and was on hold for 58 minutes. And still didn't get to speak to anyone. I sent an email. No response. I now drive 2 miles extra and go to Dollar General. They appreciate their customers. Family Dollar lost over 80.00 a week that I spent on snacks. Drinks. Pillows. Rugs. Cleaner. Etc. Good riddance to Family Dollar and Dollar Tree. You did it to yourself.

This complaint encompasses 2 stores in Washington County RI. We were at the Westerly RI store and we saw an item on the shelf marked at a lower price that it normally sells for. The register said it was still the higher price, we sought out the manager/shift runner. She was rude and adamant to what the register said and made the statement that we switched prices. We left the store and promptly sent a complaint to company, never got a response. The store in Richmond RI was also a bad experience, we shopped the store and while we were there my wife needed to use the restroom, we asked the clerk if we could as my wife is on medication that prompted immediate action when she need to go. The employee told that the facility was not for customer use and that if she allowed her to use it she would lose her job. Not friendly at all. These stores need to be boycotted and not shop there as they don't care about customer service or loyalty.

I called Family Dollar Customer Service and lodged a complaint against the Cheraw, SC store. I was then given the ** complaint number and was told to check with customer service to find out what their determination is. I told the representative that I felt nothing would be done, but he led me to think otherwise. I am following up on my phone call because of the horrible service I received. I don't intend to spend one more penny at the Cheraw store until there is a major change in employees and/or an apology made to me. This happened last week and I was so upset that I had to wait a couple of days to make the call to Family Dollar which I made Feb.8 or 9.

Since April 2017 I've lived within a 3 minute walk of that store, spent LOTS of money there EVERY WEEK! But, I guess since the last month or so it's got a few new employees and new supervisor/manager so it's not as friendly as it used to be. You see, I'm a ** woman and these newer employees as well as the boss must be racist. I talked on the phone earlier about a set of unopened sheets that cost me $5.25. I had thrown away the receipt and needed to return them as they weren't needed by friend they were bought for. They were in the background discussing likelihood that they were stolen?! So when the person got back on phone, I told her, I'm always in the store shopping, and they were NOT stolen. She said bring them in!

I bought 2 set of burner bowl universal for my stove from the store located on Avent Ferry street in Raleigh. When I put the bowls on my stove the smalls once fit in the stove hole but not the big one. I proceeded to return the item within the authorized frame time limit. But the cashier seems to be confused and she does not know what to do. She called the supervisor who was present at the store and they asked me to wait for a second which become 20 mins until they serve all other customers. The supervisor called her manager by phone and finally they decided that I have to come back tomorrow and already that lady manager is all the time rude and unpleasant.

Family Dollar Lincoln Avenue Vineland NJ 08361 - The manager in this store is either on drugs or needs medical help. Twice now, I have asked whether or not they carried a certain item. One time, I was in the store and asked for manila envelopes. She looked at me as though I had two heads. I explained what they were and she still did not understand. I then walked over to the stationery dept and found them myself. When I showed her what I was talking about, she seemed very confused and said "Oh." I have seen her do this with other customers in the store as well.

It's Christmas time, YET... Store manager, Raymond, towed my vehicle after I made it clear I could not afford a towing charge. My truck was to be picked up by my mechanic the next day, on Friday. Raymond was aware that the mechanic didn't get it on Thursday. He knew the vehicle was not "abandoned", that I was working on moving the vehicle. The vehicle only needed to be moved 300 feet to the shop across the street. BUT, he called to have it towed on Saturday morning when he knew that the only reason it was still there was due to my mechanic not getting time to get it moved. While the store manager has the option to call a tow truck, he knows it costs over $200 to get the truck out, + $25.00 per day to remain at the tow shop.

I visited the Family Dollar store in San Bernardino on West Baseline, on Nov 10, 2017. My daughter and I entered the store to purchase some soap. Immediately after we walked in the store clerk announced that everyone was being monitored. This had happened before, on several occasions while visiting this particular store. I complained to the store clerk and asked to speak with a District Manager, the store clerk refused to give me this information. She begin telling me about her personal life, which was totally irrelevant. This store has horrible customer service. The store clerks do not greet their customers, and speak very rude. I would think twice before shopping at this location. Store# 1137.

On today me and my mother went into a Family Dollar store here in Indianola, MS. When we finally was able to check out I went first. We both clipped some of the coupons online so I entered my cellphone number at check out. Mine went through. The associate had rap music playing on her cellphone while she was checking me out which I thought was very unprofessional at first. After she checked me out she proceeded to check my mother out. After she was told her totally we notice she didn't get the coupon discount.

It's obvious to me and everyone who reviews this store that they care nothing about customer service or customer care. Employees here act whatever way they like. They close early, open late, sass customers, sell old merchandise, and keep disgustingly dirty stores. Even though it's currently the most convenient store for me where I live I can't in good conscience give them another dime after today. Worst retail experience ever. Do the world a favor and cease to exist.

I bought a speaker from the Family Dollar in Manchester. It doesn't work. Was told by management that you have to return it for same item and they no longer give refunds on electronic. There's no sign in store stating this when buy the electronics. "So OK I'll take another one." "Well we don't have another one." Been trying since Friday the 20th of October to reach customer service was told I'd get a call back. Still haven't received one. Called again this morning to complain about call back and was told again I'd get call back. I paid 40 dollars for this speaker. I need my money back. Someone needs to answer.

On 10/12/17 I saw Palm Dishwashing Liquid Gentle Care Pink 90fl oz for $5 at the cashier. I was told it was $6.26. When I told the cashier (manager) the price on the shelf say $5 she told me it was a mistake. I told her she need to fix it. Today 10/17/17 I pick up another pink 90 fl oz with the shelf price saying $5 (I took a picture of the price). Went up to the counter. Cashier (manager) told me $6.26 and I said, "We had this conversation before. You cannot put one price on the shelf and charge me another at the counter because that fraud". She told she is not having that conversation with me and refuse to sell me the dishwashing liquid. I ask her her name **. I told I will file a complaint with the BBB and she said go ahead. Store#08829 3710 Nostrand Ave Brooklyn, NY.

We were in the store to buy food and after we got what we wanted we went to pay for it. And we asked if we could cash in change that was like 75 ¢ and the cashier was telling me she was not a bank and they can't do that and when I asked to talk to her boss, she called her over and was telling lies to her and made my kid cry because all she asked for was three quarters and the lady's screamed at us. I am never going back in there ever again.