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A few months ago while visiting the Family Dollar store in Russellville, AR, located on Knoxville Ave, I heard the asst manager making racist remarks as he checked out customers. He used the N word and said when he lived in New Orleans he killed N word. Not only is this racist but it is also very alarming that he felt it was ok to talk about killing people and make racist comments in front of customers. I sent an email to corporate and two months later I'm still waiting for a reply. I have shopped at that store at least once a week for over 8 years. It's really sad that even corporate doesn't care about the customers but they continue to accept the paychecks that are paid by consumers. I'm not the only person that contacted Family Dollar Corp about this matter and no one has received a reply.
If I could give this store (01489) an F, I would. Extremely rude manager. I reported it to the corporate office. I received an email stating that they will contact me within 7 to 10 business days. It's been past 10 business days. I am calling right now to get an update. Holding for 2 hours now to the corporate office. Luckily, I do not have to limit my minutes. My battery is now low on my Bluetooth. This is crazy!!!
Family Dollar Grovetown Ga. - If I could I would give this store zero stars. The employees are extremely rude. They will not allow customers to use carts to take items to their vehicle. They comment if a customer has a large pocketbook or are wearing a jacket. They make you wait to be checked out until they're done with their task. When they finally come to check you out they're rude and always complaining especially Corniellis. An example, an item wouldn't scan. They ask me to go get another one. This is not on one occasion but almost every time I visit the store. I have several other examples of rude encounters I've experienced at this store. The two ** ladies are rude! However the ** lady and ** man are not.
Went into the Marietta, GA store to return an item that was too small. The item had not been worn and I had the receipt. The item had been taken out of the original packaging because I was about to wear it. I realized I picked up the right size. The item was only $6. I figured I would just exchange it for the right size. The so-called Manager (Kay) stated she could not take the item back because it had been opened. Well, that's silly!! How else am I going to wear the item... I thought, what an Idiot!! I have a receipt. It has not been worn... there are no stains!!
She refused to take it back, walked off and started assisting another customer. I noticed the customer she was assisting was returning an item. It was a propane canister. It was rusted, old looking, and she was being pleasant with the customers and exchanged their item with no problem. I was livid!!! She was an unattractive, tall, fat, ** woman and I guess she was an unhappy person and did not like herself. She was very unprofessional and rude towards me. This is the second horrible customer service experience I have had with this organization. When you write a complaint to the Corp office, they do nothing. Well ** falls from the top!! Hopefully, someone will come up with a store similar to theirs with quality customer service and put them out of business!!!
I shop at Family Dollar stores, this one being located on Cooke St., Waterbury, Ct for value and convenience of where this particular location is logistically to my residence. So I had frequented until occurrences on day of incident. I had spent $70 hours prior and forgot to obtain an AT&T refill card to make sure cell phone was paid. Following day once remembered I hadn't purchased and as many woman I'm sucked in to those spurts of shopping for nothing else needed really second time.
So this type of store shop I'm in aisle with basket containing items I really didn't need and the AT&T card and some small items like nail polish and what not. As I'm looking at the diverse cost of mascaras I noticed an employee of store in aisle with me too and I stated to her the vast difference between cost of them. So she looked at me and said, "I know you don't." And I looked at her and I smiled and I said, "No. I don't know you." and she said, "Yes I do." And she came up to me and said, "Can I see your basket." And I thought it was odd and handed it to her and she said, "Okay no problem." and walk me to the front and said, "You can leave." and I looked at her puzzled and said, "Excuse me." and she said, "I know you. So just please leave." and insinuated I had been someone who had stolen and took my stuff and asked me to leave the store in front of a whole line of other people like myself. I was completely humiliated.
4 years and I wasn't and never have stolen anything in my life. She said to leave the store. I was completely appalled by this. I told her within walking distance it was a complete and convenience. I needed to buy that phone card because I did not have a vehicle and she refused for me to buy anything that I had in the basket and told me to leave the state. I called the police and they told me it was a consumer affair that I needed to contact Family Dollar corporate and there was really nothing that they could do. But I told them it was prejudicial and bullying because of age and area statistic and he agreed and apologized. He said they had received several complaints but there was really nothing until someone above the management at that store did something about it and was sincerely apologetic for being a citizen in the city and having treatment like that.
Since then I've heard of one friend who was told to remove stuff from their pants and they stripped down so they had nothing in their pants and was told not any apology but you leave as well for falsely being accused and I had another friend who is buying tweezers and asked to leave and told that he had been there in so something as well and did not completely.
They should not legally be able to treat their customer like that. We should not go into a store and be asked to leave and not able to purchase anything and not apologize when they see you are not doing as they say and for their own traditional assortment not able to stop in the store. I do feel I should have some sort of compensation about this before I see any legal aid as with others that I am in contact with you feel the same way. Please contact me in regards to this so I do not need to continue climbing the ladder of upheaval in the anguish of the time and consumed humiliated embarrassment that I have with bethrottled from this situation. Thank you.
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I recently picked up weekly FAMILY DOLLAR ad 4/9-4/29 that had a picture of the Edison Light Set 10ct. I thought these lights would be nice for my yard/patio. Little did I know that I would have to search 10 stores and drive more than 15 miles outside of my neighborhood to find them. Which is strange because there are 2 FD stores less than 1 mile from my home. Can someone please explain why NONE of my local branches had received these Edison Light Sets to sell. I asked each store manager and each one said their stores did not receive those lights. Can someone rectify this situation? What is the point of having a store in walking distance if I can't get what I want there and end up wasting time, gas and more money to find the products I want across town?
The cashier after charging me for the "Double A batteries" deliberately & maliciously held back the batteries not putting them in the two bags with the other items adding up to $37. This is dishonesty! I don't know this had happened until I got home from waking to the store. I had to walk back to the store and show proof that I had purchased the batteries by the same cashier. I wasn't sure if she was going to lie about my purchase. After she scanned my receipt, she just handed me the batteries and receipt together.
I did have an angry face while telling her to give me my batteries NOW! When I got home again, I tried to call their Customer Care Department but I found out nobody was there because this incident happened Saturday 4.7.18 about 3:30 pm. So I used their "Contact Us" website but nothing happened after waiting till Friday 4.13.18. So I called the Customer care department but nobody answered. I tried calling again at 1:41 pm and still nobody answered but I knew these calls are monitored so I told them while listening to their music for which I knew that they don't care about their customers & I'm considering calling my lawyer & consumer report.
When I go in a store it is always jockey. I asked the manager on duty one day. I said, "Why is it always junk in here," and said, "They did so much work in the store and every time you come in here you can't even walk down the aisle." I don't care what time of day you come there. All the ways carts of boxes, things all disarray all over the floor, all the workers just standing around talking even with the managers. They just stand around talking and laughing and customers just sliding down through the house because it's so much junk. You all did so much work to that store for they always look like that every day. I don't care what day or time you go in there. It's always a mess. I rather Patron another store. I like that store. I frequent that store a lot but I'm getting to the point that I don't even like to walk in there because I know when I go in there it's going to be a mess.
Cashier went back and forth with me because I did not want to leave my purse behind the counter because it was large. Apparently it is a rule, not policy, at the Family Dollar located off of Hirsh and Tidwell in a low income community. There is also a rule at the Family Dollar located off Homestead and Tidwell that customers under the age of 18 cannot patronize without an adult and two customers under the age of 18 cannot patronize at this location together, but rather one at a time.
Purchased 2 packs of cigarettes, pretzels and cookies. ALL tasted and smelled like laundry detergent. Attempted to return the contaminated items, was told since I had left the store with these items a return/refund was not allowed. Will never buy anything there again and I believe many of their items are contaminated with toxic synthetic fragrances.
Went to the Family Dollar on Shaver and Edgebrook, in South Houston for a 6 pack of drinks. Was standing in line for over 20 minutes while the seemingly only cashier bantered on with an customer, neglecting the other people in line. Finally when someone said something, did she call up another employee to check me out. Meanwhile, as I was getting checked out, a couple outside was locked out. I told the cashier, "Hey there's people outside who can't get in." Mind you, this was an hour and 45 minutes away from closing time and it was busy so there was no excuse to lock the door on customers.
I've worked retail myself and have been a key-holder at my workplace (rhymes with "Vicks") for over 10 years so I know what standard closing time protocol is, this was not usual. I go to let myself out of the door and lo and behold, I and the other customers are locked inside as well. It took me another 10 minutes of standing like a goofball at the door with the other customers until the employee finally unlocked the door. Also, the soda I bought was flat and spewed everywhere in the car. Looks like I'll be going to the Family Dollar on the opposite side of the freeway from now on because these employees clearly don't care about their job or their customers.
Does anyone EVER respond when customers need help??? What does it take to get help? I've requested help via email several times. The first time was in January 2018. Was told someone would contact me within 5 business days...it's March 9, 2018. Several times I've called the customer service number... Each time on hold more than 30 minutes.
I bought a new radio from the Family Dollar in Asheboro North Carolina at the corner of North Fayetteville and Hub Morris rd. I kept my receipt and took it back the next morning. It wouldn't work. I had it in the box. The cashier said, "Oh we ain't taking that back." I said, "I just bought it yesterday and here's my sales receipt." Then she gets louder and louder. Telling me I had to take this thing way across town to another Family Dollar. Well that did it. I said, "Why the hell should I have to drive across town when I bought this pos here and by the way kid you can show me some respect." I called customer service and was on hold for 58 minutes. And still didn't get to speak to anyone. I sent an email. No response. I now drive 2 miles extra and go to Dollar General. They appreciate their customers. Family Dollar lost over 80.00 a week that I spent on snacks. Drinks. Pillows. Rugs. Cleaner. Etc. Good riddance to Family Dollar and Dollar Tree. You did it to yourself.
This complaint encompasses 2 stores in Washington County RI. We were at the Westerly RI store and we saw an item on the shelf marked at a lower price that it normally sells for. The register said it was still the higher price, we sought out the manager/shift runner. She was rude and adamant to what the register said and made the statement that we switched prices. We left the store and promptly sent a complaint to company, never got a response. The store in Richmond RI was also a bad experience, we shopped the store and while we were there my wife needed to use the restroom, we asked the clerk if we could as my wife is on medication that prompted immediate action when she need to go. The employee told that the facility was not for customer use and that if she allowed her to use it she would lose her job. Not friendly at all. These stores need to be boycotted and not shop there as they don't care about customer service or loyalty.
I called Family Dollar Customer Service and lodged a complaint against the Cheraw, SC store. I was then given the ** complaint number and was told to check with customer service to find out what their determination is. I told the representative that I felt nothing would be done, but he led me to think otherwise. I am following up on my phone call because of the horrible service I received. I don't intend to spend one more penny at the Cheraw store until there is a major change in employees and/or an apology made to me. This happened last week and I was so upset that I had to wait a couple of days to make the call to Family Dollar which I made Feb.8 or 9.
Since April 2017 I've lived within a 3 minute walk of that store, spent LOTS of money there EVERY WEEK! But, I guess since the last month or so it's got a few new employees and new supervisor/manager so it's not as friendly as it used to be. You see, I'm a ** woman and these newer employees as well as the boss must be racist. I talked on the phone earlier about a set of unopened sheets that cost me $5.25. I had thrown away the receipt and needed to return them as they weren't needed by friend they were bought for. They were in the background discussing likelihood that they were stolen?! So when the person got back on phone, I told her, I'm always in the store shopping, and they were NOT stolen. She said bring them in!
When I get there There's as usual LONG LINES and ONE cashier, in front of everyone that cashier I'd talked to said loudly, "I don't know nothing about any sheets, let me get my supervisor". Then she comes up saying how lots of people are thieves they can't tell who they so they react like they did when I called. Well how they reacted was RUDE, UNPROFESSIONAL, RACIST, and Mean! I won't ever go back to a Family Dollar store! And I'm reporting those employees to the district manager. Save your self respect and go elsewhere, stay away from the Church Square Shopping Center Family Dollar Store.
I bought 2 set of burner bowl universal for my stove from the store located on Avent Ferry street in Raleigh. When I put the bowls on my stove the smalls once fit in the stove hole but not the big one. I proceeded to return the item within the authorized frame time limit. But the cashier seems to be confused and she does not know what to do. She called the supervisor who was present at the store and they asked me to wait for a second which become 20 mins until they serve all other customers. The supervisor called her manager by phone and finally they decided that I have to come back tomorrow and already that lady manager is all the time rude and unpleasant.
Family Dollar Lincoln Avenue Vineland NJ 08361 - The manager in this store is either on drugs or needs medical help. Twice now, I have asked whether or not they carried a certain item. One time, I was in the store and asked for manila envelopes. She looked at me as though I had two heads. I explained what they were and she still did not understand. I then walked over to the stationery dept and found them myself. When I showed her what I was talking about, she seemed very confused and said "Oh." I have seen her do this with other customers in the store as well.
The other day I called (rather than make a trip to the store) and asked if they carried tinsel garland. She answered the phone (I know her voice since I shop there often). I asked if she carried the product and she did not have the slightest clue as to what I was talking about. I tried explaining and she still did not understand. Now, if she is the manager of a store and she has been there for a while (I do not know why), she should know her products. Especially since this is a Christmas item and ANYONE would know (even an idiot) what tinsel garland is.
I told her that since she "is the manager of a store, she should know what it was." That is all that I said, and she hung up on me. This woman obviously needs help, not only because of the situations described above, but I have seen her being nasty and rude to other customers in the store. She seems bewildered and confused. And does not go out of her way to help customers. She has help in the store, so I don't know what the problem is. I don't know her name, but I believe she is Hispanic, not sure. There are so many people looking for jobs that are willing to help, but this lady does not seem to like her job. I have heard her complain to other store associates about her job. If she doesn't like it, leave. She should be contacted and reprimanded. There are many other stores in the area which I can go to.
It's Christmas time, YET... Store manager, Raymond, towed my vehicle after I made it clear I could not afford a towing charge. My truck was to be picked up by my mechanic the next day, on Friday. Raymond was aware that the mechanic didn't get it on Thursday. He knew the vehicle was not "abandoned", that I was working on moving the vehicle. The vehicle only needed to be moved 300 feet to the shop across the street. BUT, he called to have it towed on Saturday morning when he knew that the only reason it was still there was due to my mechanic not getting time to get it moved. While the store manager has the option to call a tow truck, he knows it costs over $200 to get the truck out, + $25.00 per day to remain at the tow shop.
The store manager has NO heart, and didn't stop to think that maybe waiting until Monday would have saved a customer some serious charges and issue. NO ONE was affected by the towing of my vehicle but ME. There was a NEW parking lot just installed, no one was at all inconvenienced by my vehicle remaining in a parking space. This is unconscionable!! There is NO heart with this company when our job as human beings is to be there for one another. Those that shop at this store obviously live below the poverty level -- something Raymond should be considering when he knows whose vehicle it is and knows it is being handled, and that it was not "abandoned". But, he didn't care, he towed it.
My charge now is $260.00, to get it out. Yet, it wouldn't have changed anything whatsoever at the store if my truck had remained until Monday. I could have called my OWN tow truck, I didn't because I didn't have $50.00 to do so!! Doesn't anyone think anymore?? About the consequences of their actions? I will NEVER walk into that store again. I spent 100's of dollars there, but NOT anymore!! I will be putting this review up EVERYWHERE on the web that I can!! DON'T SHOP at the Family Dollar on S. Duke Street, Lancaster, PA - or any Dollar Store.
I visited the Family Dollar store in San Bernardino on West Baseline, on Nov 10, 2017. My daughter and I entered the store to purchase some soap. Immediately after we walked in the store clerk announced that everyone was being monitored. This had happened before, on several occasions while visiting this particular store. I complained to the store clerk and asked to speak with a District Manager, the store clerk refused to give me this information. She begin telling me about her personal life, which was totally irrelevant. This store has horrible customer service. The store clerks do not greet their customers, and speak very rude. I would think twice before shopping at this location. Store# 1137.
On today me and my mother went into a Family Dollar store here in Indianola, MS. When we finally was able to check out I went first. We both clipped some of the coupons online so I entered my cellphone number at check out. Mine went through. The associate had rap music playing on her cellphone while she was checking me out which I thought was very unprofessional at first. After she checked me out she proceeded to check my mother out. After she was told her totally we notice she didn't get the coupon discount.
I asked my mother to give me her phone so I could see if she clipped the coupon upon checking. My mom said never mind. The associate then said, "Will you move so I can check the next customer out." In the meantime her bags were in the baskets along with mine. I told her no she needed to complete my mother ticket. I also said she didn't have a right to refuse my mother service and she said yes she did again. I asked for the store manager. She said she was the manager. I come to this store often and I have never saw this woman in this store. I then asked for the number to the regional or district manager. She stated they didn't have one so I said, "Okay so you are a manager and refusing service to my mother."
I don't know what was her problem. My mom is already disabled and can't stand on her legs so my mother said the lady was making a scene and my mom insisted we leave. She acted so rude to us. I really think something should be done. Why would she refuse my mother service and customers was along why would she refuse my mother service. I would think our money is what keeps the store open and her paycheck flowing. I need answers or help. Someone please tell me what should we do. I'm embarrassed and felt I'm treated wrong me and my mother. I only shop there because it's near our homes.
It's obvious to me and everyone who reviews this store that they care nothing about customer service or customer care. Employees here act whatever way they like. They close early, open late, sass customers, sell old merchandise, and keep disgustingly dirty stores. Even though it's currently the most convenient store for me where I live I can't in good conscience give them another dime after today. Worst retail experience ever. Do the world a favor and cease to exist.
I bought a speaker from the Family Dollar in Manchester. It doesn't work. Was told by management that you have to return it for same item and they no longer give refunds on electronic. There's no sign in store stating this when buy the electronics. "So OK I'll take another one." "Well we don't have another one." Been trying since Friday the 20th of October to reach customer service was told I'd get a call back. Still haven't received one. Called again this morning to complain about call back and was told again I'd get call back. I paid 40 dollars for this speaker. I need my money back. Someone needs to answer.
On 10/12/17 I saw Palm Dishwashing Liquid Gentle Care Pink 90fl oz for $5 at the cashier. I was told it was $6.26. When I told the cashier (manager) the price on the shelf say $5 she told me it was a mistake. I told her she need to fix it. Today 10/17/17 I pick up another pink 90 fl oz with the shelf price saying $5 (I took a picture of the price). Went up to the counter. Cashier (manager) told me $6.26 and I said, "We had this conversation before. You cannot put one price on the shelf and charge me another at the counter because that fraud". She told she is not having that conversation with me and refuse to sell me the dishwashing liquid. I ask her her name **. I told I will file a complaint with the BBB and she said go ahead. Store#08829 3710 Nostrand Ave Brooklyn, NY.
We were in the store to buy food and after we got what we wanted we went to pay for it. And we asked if we could cash in change that was like 75 ¢ and the cashier was telling me she was not a bank and they can't do that and when I asked to talk to her boss, she called her over and was telling lies to her and made my kid cry because all she asked for was three quarters and the lady's screamed at us. I am never going back in there ever again.
New managers are not taught properly how to receive checks to put on the register. I have been going to Family Dollar for 15-20 years. I spend 3 to $400 a month in your stores. Every time I go managers you do not have to fill out the checks. Please teach your managers that you do not have to fill out the checks. They will argue you down that they know what they're doing and they do not.
Family Dollar on Wesleyan Blvd. in Rocky Mount, NC. One of the worst customer service experiences I have ever had. The incident occurred when I chose to get into the manager, Michele's line. There were 2 cashiers open and it was plain to see that the other cashier was busy with a disabled customer who was having difficulty paying. Without eye contact or any pleasant words, the manager took the closed sign and slammed it onto the counter and said, "There's another line open".
By this time there were 4 more customers behind me. We all moved forward as she rudely told us to do. The disabled customer was still holding up the line. The manager then without calling me or any of the other customers who have now been waiting OVER 5 minutes, she reopened her line and took the guy standing in front of her. I turned and said, "I've been waiting already, you aren't going to take me first? " To which she rudely replied, "If she don't like it she can go shop somewhere else!!!" Laughing to the other customer. Shame on you Family Dollar!!!
Plymouth, PA, store manager was irritated that I wanted to return a product I bought on faction in South Carolina. When I got back to my hotel room, I noticed it had been opened and half of the contents removed, but I didn't have time to return it there, so I went to my local Family Dollar (Plymouth, PA). The manager was irritated to be bothered in the middle of accepting a Coca-Cola delivery. I offered to let her continue, but asked how long she thought she would be. Her reply: "I don't know when he'll be done, but I have work to do". She listened to my story and clearly telegraphed that she did not believe me. She thought I opened and used half of the contents of the package and wanted to have my next one free. Personally, I would trust a customer until given a reason not to do so. Product goes missing all the time from retail stores.
Angrily, she processed my return. She offered no pleasantries during the course of the transaction, though she did plenty of eye-rolling. I don't think I asked her to do any more than her job, yet she wanted to do anything but her job when it came to asking her to work. I think she likes being the boss lady and dealing with the Coca-Cola delivery man, but she doesn't like being in charge of the store and dealing with customers with legitimate grievances. I would advise never going to the Plymouth, PA Family Dollar, and I, personally, am reconsidering ever returning to a Family Dollar Store. I have a Dollar General even closer, and the people there are polite (though the lines are just as long!) and I have dollar stores, as well, closer than Family Dollar.
It's a shame that Family Dollar acquired Dollar Tree. I expect Family Dollar will turn excursions to Dollar Tree into an even more arduous task, reminiscent of Family Dollar. The woman who attended to me in Plymouth, PA needs to lose her attitude in order to work for customer service. Then, she needs to learn and understand store policies. Perhaps some smiling classes wouldn't hurt, either. And please don't let her become the manager of one of my local Dollar Tree stores!
I was just told by two of your ** employees that they were not supposed to sell me a pack of cigarettes because I had my teenage daughter with me. I had a State ID. But both employees still told me they weren't supposed to sell me cigarettes? The worst part is they both stated that it was State Law. Never have I been denied or told this in my lifetime of living here. I do not appreciate being lied to and I believe I'm going back to this same store and return my purchases. I live in this neighborhood and I won't do any more shopping at your stores!
This store on 228 Nagle Ave. is the worst when it comes to customer service. Always empty (out of stock) at times when looking for certain items. An aisle full of boxes not opened. Certain cashiers give you attitude for asking a simple question, and only cashier working on long lines taking their sweet time and holding customers up like we are on their time which they have a lack of respect for their customers. This is a poor representation of the name Family Dollar.
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