Family DollarConsumerAffairs Unaccredited Brand
Went to the Family Dollar on Shaver and Edgebrook, in South Houston for a 6 pack of drinks. Was standing in line for over 20 minutes while the seemingly only cashier bantered on with an customer, neglecting the other people in line. Finally when someone said something, did she call up another employee to check me out. Meanwhile, as I was getting checked out, a couple outside was locked out. I told the cashier, "Hey there's people outside who can't get in." Mind you, this was an hour and 45 minutes away from closing time and it was busy so there was no excuse to lock the door on customers.
I've worked retail myself and have been a key-holder at my workplace (rhymes with "Vicks") for over 10 years so I know what standard closing time protocol is, this was not usual. I go to let myself out of the door and lo and behold, I and the other customers are locked inside as well. It took me another 10 minutes of standing like a goofball at the door with the other customers until the employee finally unlocked the door. Also, the soda I bought was flat and spewed everywhere in the car. Looks like I'll be going to the Family Dollar on the opposite side of the freeway from now on because these employees clearly don't care about their job or their customers.
Does anyone EVER respond when customers need help??? What does it take to get help? I've requested help via email several times. The first time was in January 2018. Was told someone would contact me within 5 business days...it's March 9, 2018. Several times I've called the customer service number... Each time on hold more than 30 minutes.
I bought a new radio from the Family Dollar in Asheboro North Carolina at the corner of North Fayetteville and Hub Morris rd. I kept my receipt and took it back the next morning. It wouldn't work. I had it in the box. The cashier said, "Oh we ain't taking that back." I said, "I just bought it yesterday and here's my sales receipt." Then she gets louder and louder. Telling me I had to take this thing way across town to another Family Dollar. Well that did it. I said, "Why the hell should I have to drive across town when I bought this pos here and by the way kid you can show me some respect." I called customer service and was on hold for 58 minutes. And still didn't get to speak to anyone. I sent an email. No response. I now drive 2 miles extra and go to Dollar General. They appreciate their customers. Family Dollar lost over 80.00 a week that I spent on snacks. Drinks. Pillows. Rugs. Cleaner. Etc. Good riddance to Family Dollar and Dollar Tree. You did it to yourself.
This complaint encompasses 2 stores in Washington County RI. We were at the Westerly RI store and we saw an item on the shelf marked at a lower price that it normally sells for. The register said it was still the higher price, we sought out the manager/shift runner. She was rude and adamant to what the register said and made the statement that we switched prices. We left the store and promptly sent a complaint to company, never got a response. The store in Richmond RI was also a bad experience, we shopped the store and while we were there my wife needed to use the restroom, we asked the clerk if we could as my wife is on medication that prompted immediate action when she need to go. The employee told that the facility was not for customer use and that if she allowed her to use it she would lose her job. Not friendly at all. These stores need to be boycotted and not shop there as they don't care about customer service or loyalty.
I called Family Dollar Customer Service and lodged a complaint against the Cheraw, SC store. I was then given the ** complaint number and was told to check with customer service to find out what their determination is. I told the representative that I felt nothing would be done, but he led me to think otherwise. I am following up on my phone call because of the horrible service I received. I don't intend to spend one more penny at the Cheraw store until there is a major change in employees and/or an apology made to me. This happened last week and I was so upset that I had to wait a couple of days to make the call to Family Dollar which I made Feb.8 or 9.
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Since April 2017 I've lived within a 3 minute walk of that store, spent LOTS of money there EVERY WEEK! But, I guess since the last month or so it's got a few new employees and new supervisor/manager so it's not as friendly as it used to be. You see, I'm a ** woman and these newer employees as well as the boss must be racist. I talked on the phone earlier about a set of unopened sheets that cost me $5.25. I had thrown away the receipt and needed to return them as they weren't needed by friend they were bought for. They were in the background discussing likelihood that they were stolen?! So when the person got back on phone, I told her, I'm always in the store shopping, and they were NOT stolen. She said bring them in!
When I get there There's as usual LONG LINES and ONE cashier, in front of everyone that cashier I'd talked to said loudly, "I don't know nothing about any sheets, let me get my supervisor". Then she comes up saying how lots of people are thieves they can't tell who they so they react like they did when I called. Well how they reacted was RUDE, UNPROFESSIONAL, RACIST, and Mean! I won't ever go back to a Family Dollar store! And I'm reporting those employees to the district manager. Save your self respect and go elsewhere, stay away from the Church Square Shopping Center Family Dollar Store.
I bought 2 set of burner bowl universal for my stove from the store located on Avent Ferry street in Raleigh. When I put the bowls on my stove the smalls once fit in the stove hole but not the big one. I proceeded to return the item within the authorized frame time limit. But the cashier seems to be confused and she does not know what to do. She called the supervisor who was present at the store and they asked me to wait for a second which become 20 mins until they serve all other customers. The supervisor called her manager by phone and finally they decided that I have to come back tomorrow and already that lady manager is all the time rude and unpleasant.
Family Dollar Lincoln Avenue Vineland NJ 08361 - The manager in this store is either on drugs or needs medical help. Twice now, I have asked whether or not they carried a certain item. One time, I was in the store and asked for manila envelopes. She looked at me as though I had two heads. I explained what they were and she still did not understand. I then walked over to the stationery dept and found them myself. When I showed her what I was talking about, she seemed very confused and said "Oh." I have seen her do this with other customers in the store as well.
The other day I called (rather than make a trip to the store) and asked if they carried tinsel garland. She answered the phone (I know her voice since I shop there often). I asked if she carried the product and she did not have the slightest clue as to what I was talking about. I tried explaining and she still did not understand. Now, if she is the manager of a store and she has been there for a while (I do not know why), she should know her products. Especially since this is a Christmas item and ANYONE would know (even an idiot) what tinsel garland is.
I told her that since she "is the manager of a store, she should know what it was." That is all that I said, and she hung up on me. This woman obviously needs help, not only because of the situations described above, but I have seen her being nasty and rude to other customers in the store. She seems bewildered and confused. And does not go out of her way to help customers. She has help in the store, so I don't know what the problem is. I don't know her name, but I believe she is Hispanic, not sure. There are so many people looking for jobs that are willing to help, but this lady does not seem to like her job. I have heard her complain to other store associates about her job. If she doesn't like it, leave. She should be contacted and reprimanded. There are many other stores in the area which I can go to.
It's Christmas time, YET... Store manager, Raymond, towed my vehicle after I made it clear I could not afford a towing charge. My truck was to be picked up by my mechanic the next day, on Friday. Raymond was aware that the mechanic didn't get it on Thursday. He knew the vehicle was not "abandoned", that I was working on moving the vehicle. The vehicle only needed to be moved 300 feet to the shop across the street. BUT, he called to have it towed on Saturday morning when he knew that the only reason it was still there was due to my mechanic not getting time to get it moved. While the store manager has the option to call a tow truck, he knows it costs over $200 to get the truck out, + $25.00 per day to remain at the tow shop.
The store manager has NO heart, and didn't stop to think that maybe waiting until Monday would have saved a customer some serious charges and issue. NO ONE was affected by the towing of my vehicle but ME. There was a NEW parking lot just installed, no one was at all inconvenienced by my vehicle remaining in a parking space. This is unconscionable!! There is NO heart with this company when our job as human beings is to be there for one another. Those that shop at this store obviously live below the poverty level -- something Raymond should be considering when he knows whose vehicle it is and knows it is being handled, and that it was not "abandoned". But, he didn't care, he towed it.
My charge now is $260.00, to get it out. Yet, it wouldn't have changed anything whatsoever at the store if my truck had remained until Monday. I could have called my OWN tow truck, I didn't because I didn't have $50.00 to do so!! Doesn't anyone think anymore?? About the consequences of their actions? I will NEVER walk into that store again. I spent 100's of dollars there, but NOT anymore!! I will be putting this review up EVERYWHERE on the web that I can!! DON'T SHOP at the Family Dollar on S. Duke Street, Lancaster, PA - or any Dollar Store.
I visited the Family Dollar store in San Bernardino on West Baseline, on Nov 10, 2017. My daughter and I entered the store to purchase some soap. Immediately after we walked in the store clerk announced that everyone was being monitored. This had happened before, on several occasions while visiting this particular store. I complained to the store clerk and asked to speak with a District Manager, the store clerk refused to give me this information. She begin telling me about her personal life, which was totally irrelevant. This store has horrible customer service. The store clerks do not greet their customers, and speak very rude. I would think twice before shopping at this location. Store# 1137.
On today me and my mother went into a Family Dollar store here in Indianola, MS. When we finally was able to check out I went first. We both clipped some of the coupons online so I entered my cellphone number at check out. Mine went through. The associate had rap music playing on her cellphone while she was checking me out which I thought was very unprofessional at first. After she checked me out she proceeded to check my mother out. After she was told her totally we notice she didn't get the coupon discount.
I asked my mother to give me her phone so I could see if she clipped the coupon upon checking. My mom said never mind. The associate then said, "Will you move so I can check the next customer out." In the meantime her bags were in the baskets along with mine. I told her no she needed to complete my mother ticket. I also said she didn't have a right to refuse my mother service and she said yes she did again. I asked for the store manager. She said she was the manager. I come to this store often and I have never saw this woman in this store. I then asked for the number to the regional or district manager. She stated they didn't have one so I said, "Okay so you are a manager and refusing service to my mother."
I don't know what was her problem. My mom is already disabled and can't stand on her legs so my mother said the lady was making a scene and my mom insisted we leave. She acted so rude to us. I really think something should be done. Why would she refuse my mother service and customers was along why would she refuse my mother service. I would think our money is what keeps the store open and her paycheck flowing. I need answers or help. Someone please tell me what should we do. I'm embarrassed and felt I'm treated wrong me and my mother. I only shop there because it's near our homes.
It's obvious to me and everyone who reviews this store that they care nothing about customer service or customer care. Employees here act whatever way they like. They close early, open late, sass customers, sell old merchandise, and keep disgustingly dirty stores. Even though it's currently the most convenient store for me where I live I can't in good conscience give them another dime after today. Worst retail experience ever. Do the world a favor and cease to exist.
I bought a speaker from the Family Dollar in Manchester. It doesn't work. Was told by management that you have to return it for same item and they no longer give refunds on electronic. There's no sign in store stating this when buy the electronics. "So OK I'll take another one." "Well we don't have another one." Been trying since Friday the 20th of October to reach customer service was told I'd get a call back. Still haven't received one. Called again this morning to complain about call back and was told again I'd get call back. I paid 40 dollars for this speaker. I need my money back. Someone needs to answer.
On 10/12/17 I saw Palm Dishwashing Liquid Gentle Care Pink 90fl oz for $5 at the cashier. I was told it was $6.26. When I told the cashier (manager) the price on the shelf say $5 she told me it was a mistake. I told her she need to fix it. Today 10/17/17 I pick up another pink 90 fl oz with the shelf price saying $5 (I took a picture of the price). Went up to the counter. Cashier (manager) told me $6.26 and I said, "We had this conversation before. You cannot put one price on the shelf and charge me another at the counter because that fraud". She told she is not having that conversation with me and refuse to sell me the dishwashing liquid. I ask her her name **. I told I will file a complaint with the BBB and she said go ahead. Store#08829 3710 Nostrand Ave Brooklyn, NY.
We were in the store to buy food and after we got what we wanted we went to pay for it. And we asked if we could cash in change that was like 75 ¢ and the cashier was telling me she was not a bank and they can't do that and when I asked to talk to her boss, she called her over and was telling lies to her and made my kid cry because all she asked for was three quarters and the lady's screamed at us. I am never going back in there ever again.
New managers are not taught properly how to receive checks to put on the register. I have been going to Family Dollar for 15-20 years. I spend 3 to $400 a month in your stores. Every time I go managers you do not have to fill out the checks. Please teach your managers that you do not have to fill out the checks. They will argue you down that they know what they're doing and they do not.
Family Dollar on Wesleyan Blvd. in Rocky Mount, NC. One of the worst customer service experiences I have ever had. The incident occurred when I chose to get into the manager, Michele's line. There were 2 cashiers open and it was plain to see that the other cashier was busy with a disabled customer who was having difficulty paying. Without eye contact or any pleasant words, the manager took the closed sign and slammed it onto the counter and said, "There's another line open".
By this time there were 4 more customers behind me. We all moved forward as she rudely told us to do. The disabled customer was still holding up the line. The manager then without calling me or any of the other customers who have now been waiting OVER 5 minutes, she reopened her line and took the guy standing in front of her. I turned and said, "I've been waiting already, you aren't going to take me first? " To which she rudely replied, "If she don't like it she can go shop somewhere else!!!" Laughing to the other customer. Shame on you Family Dollar!!!
Plymouth, PA, store manager was irritated that I wanted to return a product I bought on faction in South Carolina. When I got back to my hotel room, I noticed it had been opened and half of the contents removed, but I didn't have time to return it there, so I went to my local Family Dollar (Plymouth, PA). The manager was irritated to be bothered in the middle of accepting a Coca-Cola delivery. I offered to let her continue, but asked how long she thought she would be. Her reply: "I don't know when he'll be done, but I have work to do". She listened to my story and clearly telegraphed that she did not believe me. She thought I opened and used half of the contents of the package and wanted to have my next one free. Personally, I would trust a customer until given a reason not to do so. Product goes missing all the time from retail stores.
Angrily, she processed my return. She offered no pleasantries during the course of the transaction, though she did plenty of eye-rolling. I don't think I asked her to do any more than her job, yet she wanted to do anything but her job when it came to asking her to work. I think she likes being the boss lady and dealing with the Coca-Cola delivery man, but she doesn't like being in charge of the store and dealing with customers with legitimate grievances. I would advise never going to the Plymouth, PA Family Dollar, and I, personally, am reconsidering ever returning to a Family Dollar Store. I have a Dollar General even closer, and the people there are polite (though the lines are just as long!) and I have dollar stores, as well, closer than Family Dollar.
It's a shame that Family Dollar acquired Dollar Tree. I expect Family Dollar will turn excursions to Dollar Tree into an even more arduous task, reminiscent of Family Dollar. The woman who attended to me in Plymouth, PA needs to lose her attitude in order to work for customer service. Then, she needs to learn and understand store policies. Perhaps some smiling classes wouldn't hurt, either. And please don't let her become the manager of one of my local Dollar Tree stores!
I was just told by two of your ** employees that they were not supposed to sell me a pack of cigarettes because I had my teenage daughter with me. I had a State ID. But both employees still told me they weren't supposed to sell me cigarettes? The worst part is they both stated that it was State Law. Never have I been denied or told this in my lifetime of living here. I do not appreciate being lied to and I believe I'm going back to this same store and return my purchases. I live in this neighborhood and I won't do any more shopping at your stores!
This store on 228 Nagle Ave. is the worst when it comes to customer service. Always empty (out of stock) at times when looking for certain items. An aisle full of boxes not opened. Certain cashiers give you attitude for asking a simple question, and only cashier working on long lines taking their sweet time and holding customers up like we are on their time which they have a lack of respect for their customers. This is a poor representation of the name Family Dollar.
I think all should know about the crap your managers cause. I was in the store in line waiting my turn and the shift manager let a customer cut the line (like no one has a thing to do). The store manager came and backed her up for doing so. I got hot and told the manager (due to the fact this is a ** store) that the reason you’re doing so as because I am **. He told me he could do as he pleased. The shift manager got into it by saying no one gives a flying ** as to what you think. I have been a customer there a long time. I have spent around 5000.00 in the last six months in that store, but no more. I will now shop at Dollar General as your management in this store sucks.
I went into store as usual after I finished laundry with cart and pack in tow. Upon entering store the employee that was working said that I had to leave my pack and cart up front. I asked her why because I never did this. And then the manager it was store policy and they always did this. Which proves to be a lie because I always go in there and the manager never said anything to me until today. The sign reads "kids" and since I'm over 50 that does not apply to me. But to make matters worse they started talking down to me, and raising their voices at me. I'm not about to tolerate this behavior. There is no excuse for it. So obviously I will no longer go into this store. There is always a line there. Several people working usually standing around but only one register open.
522 East Cuyahoga Falls Ave Akron Ohio. Very disrespectful employees and managers!!! My husband and I went to this dollar store around 9:30pm. They don't close until 10pm mind you. So my husband asked for a pack of cigarettes and they tell us that they stop selling cigarette at 9 and the manager said they stop selling them at 9:30. So he asked, ''Which one is it''??? Mind you, we have bought cigarette at 9:50 before so why the sudden change??? She told us, ''it’s store policy'', which is a lie... so she stated, ''do you really want the cigarette that bad''? And tossed the cigarette on the counter, so my husband started recording her.
He proceeded to called her out on her rude behavior and she stated that she could ''kick him out the store'', for what??? Her manager comes up and calls my husband an **, a couple other names and proceeded to argue with him. Now the manager threatens to call the police, for what, I don't know because he did nothing wrong. So my husband said he would be calling corporate office and with confidence the manager said ''go ahead''. So we did and just like we thought, their behavior was unacceptable, rude, disrespectful and very unprofessional.
So hopefully they will be dealt with asap because that situation was ridiculous and a manager defuses a situation but instead he provoked it!!! SMH wow, they count the cigarette a hour before they close and choose not to sell any because they don't want to recount them.... that's not right or fair to the customers. They can't make up their own rules and when people call them out on it, get upset!!! You have to follow the store rules. You can't just make up your own!!!
Store #10473: The parking lot and landscape is neglected, there is paper and trash on the grounds, paper cups, plastic bags and other debris in landscape. This is a poor representation of the Family Dollar brand.
I was in your store this morning about 10:05 am. I got a cart and went for milk as I passed the in-store computer and found your employee (MARTINA) seated with a Coca-Cola to her right side, a Gatorade in front along with a bowl of cereal (black bowl fill with Cheerios. Silver spoon in the bowl) and a bag of open popcorn which look like red-hot popcorn and her hand was in it and another soda to her left. As I open the door to the cooler I saw the employee get up from her seat with her cereal bowl walked behind the cash counter where she continue to serve herself from the bowl. I was not the only person in the store. I passed her again and notice her uniform was dirty (both employees were dressed dirty. The other was behind the counter - Yolanda.)
IT WAS VERY NOTICEABLE... YOUR EMPLOYEES ARE SUPPOSE TO REPRESENT ''YOU.'' Your store should reflect your employees (dirty-dirty and dirty) and you "SIR" should be a REFLECTION of your store, shame on you... Some experience is better than NO-NO experience. THERE IS A TRAINING COURSE CALL ''PEOPLE POWER.'' MACY'S USES IT FOR YEAR ROUND TRAINING. It could also be used for incoming trainees at Family Dollar Store. Appearance has a lot to do with customer service, and where I shop reflects on ME. This experience makes your store and mine look BAD (Fix this). I can shop at the corner GAS STATION, I choose to shop at FAMILY DOLLAR. I hope your store camera pick this up.
Purchased an item that was not place in my bags. Upon arriving home I read the receipt and I was charged for the item. Searched my car and nowhere to be found. Went back to the store to see if I had forgotten it. The clerk was rude and told me she gave me all my bags and pretty much told me "Too bad. So sad." So my boyfriend returned the rest of the items and the manager fought with him about the return. Finally she returned everything except the missing item. Thanks for robbing me Family Dollar! Better change the name of your stores to Robbing Dollars.
Yes I purchased a gallon of whole milk on 19 June 2017 from this store and when I got home to pour some for my child it came out in chunks. So I brought it back and as I'm in there another person was in there with the same problem. The two people's name was Tristian and Kayla and the responses was "well I'm not taking all that milk out!" So with that being said it needs to be fixed!!! People spend their money on a product that is beyond disgusting! Something needs to be done about this! Very unacceptable and you need to hire people who take their job seriously!!! DISGUSTED WITH THIS STORE!!!
Shambrica or however you spell her name was very rude!! No care what so ever in her job duty. She was rude and didn't even greet me. When I asked her to not put the chips and soap in the same bag she catch an attitude. She then said she didn't have time for all this... meaning she didn't have to explain nothing to me. She was very rude in front of my kids and then started to talk about me to the rest of the customers behind me. I called back to the store to ask to speak to a manager and Devodrick sounded as if it bothered him that I was complaining on his cashier. They were both talking on the background about me. I don't believe why do they hire people like this with no customer service.. bad etiquette. I've gone to this store several times but this is the first time I see someone like this cashier with an attitude!!!
I know that even with my complain nothing is going to be done because this kind of stores are the ones who always hire the most ignorant people which means people with no manners!!! It's very frustrating having to walk in the store and see how they treat you after you pay for your own things! I didn't get anything free. I paid for my things so why not get the same respect back. The store manager, if they didn't lie to me, is named LaQuita. I just hope she can hire someone who is interested in working and someone who has manners because I won't go back to that place and I will keep making this reviews because I want that girl out that store. It’s ridiculous to see how people who get paid to work refuse to follow simple directions. Sad world!!!
Purchased an edible item from the store that tasted like a cleaning product. They refused to give me a refund stating they tasted fine. What happened to customer satisfaction? Will not be purchasing anything in this store again!!
Myself and 3 others approached Family Dollar on Cooke St in Waterbury at exactly 9:55pm last night 06/14/2017 they were already closed. The employer young lady may be ** or Hispanic. She was short, kind of chunky with glasses, just looked at us, and kept going to the front of the store. I work at Rainbow stores and we would lose our job for closing early. That's really bad business. And I used to love Family Dollar for everything...
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