Consumer Complaints and Reviews
My wife and I went into the Athens Tn. store on Thursday, May 4th at about 5:00pm to pick up a few items. My wife proceeded to the store associate for a price check and was attacked by a lady who was a poster woman for **. She was the most inconsiderate person I believe I've ever met. This person attacked my wife, in the company of other shoppers, with the accusation of her stealing from this store and presented a photo of my wife and a product that we do not and have never used. I do not know the logistics behind the accusation or the photo Family Dollar Store presented to us. If this were a legitimate situation why was there no notification of authorities. Myself and my wife will be more than happy to rectify any legitimate claim this store may have.
Anyone can put an item into a convenient temporary spot if shopping without a cart and forget however it's difficult to understand why that would happen with a product we do not use. I agree this should not ever be done but it can happen. If this occurred why was there no notification of any kind. I will attempt to contact someone within this company that is stable enough to speak with and remedy the situation. If we owe for a product even if we don't use it, we will pay for it.
Everytime my son goes to Family Dollar at 2435 Harrison Ave, Cincinnati, OH 45211 the employees are rude to him. My aunt talked to VP but it seems the employees do not care what their boss say. My son went in to get me a pop and store manager told my son to get out. He was not allowed in my son had me on phone listening to them treat my son like dirt. The manager said she was going call police on him and that she is manager she can do what she wants. The store stays open til 9 pm and she said at 8:20 pm she closing the store. This employees need to be stopped.
I'm sick and tired of Family Dollar where I live. I shop both stores in Syracuse NY zip 13208. This is my 5 day that I been going to family dollar. Since day one I walk in employees see my return. They just holler, "No no no." Then ignores me and say, "We can do the return." Next they say no again to come back and see manager Kevin. "He will be there in the morning." 3rd day I call in before going. Is been rainy out I decided to call first. I'm asthmatic and is quite a walk to store. Kevin the manager said to come in for return. He will do it. I go 30 minute later. Kevin left the store. I feeling kind of tired 3rd day. 4 day I walk to store. Employees again say, "No we can't process returned. We're not allow plus there is no card for the return for store credit." They are totally wasting my time. Slowing me down. My week has been ruined.
I want to return my items to continue and purchase household items to clean my house. I can't. Because of family dollar. My question is they are very strict with policy. Supposedly but when I decide to buy and spend money $$$; they gladly charge me the item with no excuses. Now when it become on returns they are your enemy. I'm sickkk. Today my 5 day. Finally talk to manager Kevin. While I come in to the store the employee saw me come in with the bag total me said no no I can't returned. Kevin manager was there. He try helping me out but there was no card. They need to be more responsible on what they are doing and try solved customer issue. Because I read clearly family dollar policy and if I'm not satisfy with any of the product purchased I can returned it within 30 days period. I sick of this store. Something needs to be done. This is not the first time or store in my town syracuse ny. It has been happening a while now.
I actually have a major complaint. Well to start off with I have been in store 4704 three times this week with the same cashier and on two of the days the store manager Tammy was there the cashier is a trainee and her name is Kathy. Tuesday my fiancee and I went into the store to get a few things and I had encountered the store manager Tammy and cashier Kathy talking bad about my fiancee which is so not right on many levels. He was just rushing me up in the store because he was tired and just wanted to get home so they both didn't think I could hear them and was saying how mean he was, how he was this and that. That crossed the line itself but mom works there and didn't want them to take it out on her so I didn't call in right away.
Then Thursday I went into the same store with the same cashier and store manager. I had a problem with a smart coupon and the manager herself got smart. I tried to explain the coupon and she put her finger up for me to shut up and was completely rude the cashier and then again decided to make smart comments about me then today Friday I went in there with my mom. I had another problem with the coupons. This time Kathy had stated that I needed to hurry up because her line was getting long and was say other smart comments.
I ended up taking my items back because I feel like I'm treated badly there. Why should I buy anything from there. I will not be going back into that store because people don't realize what others are going through and I'm actually dealing with issues that make me nervous about going to stores anyways because of anxiety. I was almost on tears today. Even though I know you don't care about how I was treated or how I was made to feel I just thought I would let you know how your store is being ran.
Came in with my children for school supplies. Informed one to get what he like which he done within my eyesight. New management told him to be with parent. I informed her he's ok cause I’m watching him so we continue around the store... When I proceed to the front I asked what would you say to a child if he's alone cause she didn't know if I was there then she Assumed he bother things... Went back and forth. Informed her go to the parent first and don't say nothing to my child especially if you categorizing beforehand... We been coming to the store for years. Never had a issue. It’s all about not assuming what you think may happen. Every human isn't the same. Allow customers to enjoy their neighborhood store...
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This store located in Orlando 2532 W Colonial Dr, they have products out of order with the wrong prices posted, the bathroom has been out of order for over 2 yrs, they run out of bags and put your paid for products in garbage bags, it's very overwhelming for paying customers, and when I see a product and it's under a certain price tag, that's the price I'm looking to pay. I know sometimes people will move items, but I'm talking about a bundle. When I get to the cashier and see that the price is rung up different from the price tag location and let the cashier know instead of that cashier taking a walk or asking for assistance they will literally argue with me as if I'm someone out in the streets. So sad.
During my visit to the Randolph, MA Family Dollar store, the experience I received was beyond disrespectful. As I waited in line, there were 2 cashiers, one discussing personal information with someone who was not even a customer and another who was assisting a customer check-out while eating a chocolate cupcake with her hands! I continued to wait for the other cashier to finish her non-customer conversation so that I could be on my way, instead the cashier who was eating the cupcake called me next in line.
She then proceeded to grab my items with her chocolate filled fingers and placed my items in the bag. I then asked her for a few paper towels (so that I could wipe the chocolate residue off of my canned goods). She didn't even say "Hello" or "Thank you" as she handed me the receipt with chocolate stains on it! It was such a very disrespectful and unhealthy transaction. Even though this is the only Family Dollar in my town of Randolph, MA, I never want to shop at this location again. Blatant lack of customer service and poor health hygiene of associates. Store: 03807.
My 83 year old mother and I went to get a refund from Family Dollar #11835 before 10 am in the morning. We were owed a refund because the day before we were overcharged for 2 items that equaled $7.85. They did not have bags for patrons to put their merchandise in. We used a big box. Bags were not available until 5 pm. It was 3:08 pm at the time, we were not going to wait. That was ok. Because it was ice cream the clerk charged me again for 2 items. My mom called the store to let them know we were charged for 2 items. She told them about the item, they said it would be handled in the morning.
We go to the store and the daytime manager is unaware of this transaction. She is irate and unprepared to handle this transaction. She is impatient and intimidating to my 83 year old mom. Her attitude is very negative. I want someone to investigate this scenario and give this management some sensitivity training. I like Family Dollar. This one transaction ruined our entire day. Please retrain management.
Store 11090 was the worst Family Dollar store that I have been to in my life. I regularly shop at Family Dollar, not only for the low prices, I come for the convenience, being a mother of three, how I can quickly come in the store and leave. Tonight, I was appalled at the loud rap music behind the counter and I listen to rap. The cashier, who was young and immature boy, was not only being indecent in front of my kids by cursing and being vulgar towards me but was loud and rude to several other customers.
I usually don't make complaints, but something has to be said about how rude that man Family Dollar hired to cashier. I not only got harassed by him, but he didn't bag all of my items. I'm missing several that I know I paid for, the music blaring, his disgusting talk and obnoxious conversation just distracted me so much I wanted to leave immediately. I had bad experiences before, but none worst than tonight! If I do decide to shop there again and he's still employed, I'm leaving the store and calling corporate. Future customers shouldn't be subjected to that man's ignorance! Please investigate and solve this MAJOR PROBLEM.
This store alarms everything, including the cheese and the food. They are so paranoid about theft, make me not want to go into the store. They are only a little better than the Shell station across the street, which is so paranoid about theft they prohibit people wearing backpacks in the store. I wish there was a better store nearby, but it's the only one in my neighborhood.
I see that the Family Dollar is raising money for the Veterans. They have a HUGE candy setup selling Reese's peanut butter cups. So every time you go into a Family Dollar ask them how much goes to the VA. This is a scam to sell candy so the winning store can split the prize. Nothing goes to the VA. So please if you see a store with this contest please contact The Va fraud department at 1800-827-1000. Ask for the fraud dept.
PROBLEMS AT Family Dollar With MANAGER. My wife and I had just been at the pizza place next door to Family Dollar on New York Ave in Deland. We went into FAMILY DOLLAR to get dog treats. Picked up the dog treats. Started down the aisle and we notice Folgers Coffee, several cans with a large price tag of $5.95 under it. Since we drink Folgers, thinking that was a sale price we picked up a can. There were several cans of coffee above this price label so. It was not the case of one or two cans moved out of place. At the register the coffee rang up as $8.50. My wife called this out to the cashier's attention. He went back to the area with my wife where the coffee was and saw that the coffee was in the wrong place. The clerk then switched about 4 of the cans to the proper place. Explained that the coffee had been put in the wrong place. He said that he would let us have the one can for $5.95. Then went back to the register.
The clerk, who stated he was an asst. Mgr., told a guy by the name of Nebe about the problem and that the rest of the coffee needed to be corrected. Nebe who we thought was clerk was actually the store General Manager. Nebe told my wife to come back and show him where she found the coffee. She did so. Nebe then accused her of moving the coffee that the clerk had switched when he came back to check the price label. Nebe then accused my wife, saying she was trying to steal the coffee and wanted to look in her purse. Which she refused and came to the front of the store. The assistant that was running the cash register was very nice and was fixing the problem. Nebe just made the problem worst. The man does not have social skills to work in customer service. It was very obvious that some employee put the wrong label with the wrong coffee.
Only 2 employees were seen in the store. Nebe said he had placed the coffee correctly earlier that morning but yet the employee had seen the mix-up and called Nebe out on it. Nebe I think got mad and did not want to eat crow so he turned on Eileen accusing her to try to keep himself from looking bad. I suggest to anyone, as long as this guy is working there, stay away. He has major issues. We do plan to take this to the BBB and anyone else that will listen. I use be a store manager myself and this is so wrong for a store to do this to someone...
The reps at Store # 00525 in Tallahassee, Florida are unprofessional/lack of job training. On Feb. 27, 2017, I purchased 2 pair of toddler shoes along with some cleaning supplies, the cashier put the receipt in the bag with the cleaning supplies, in which I apparently threw away. One pair of the shoes were a size 5 and the other a size 7. The size 5 were too small and the size 7 were too big. On February 28th, I returned to the store with the shoes with ALL tags intact, the plastic piece still holding the shoes together, in the fresh Family Dollar Store bag, and waited in line patiently, while the cashier (Chuck) held a conversation with a female at the counter about another female he had just gotten a phone number from (while on the clock), then he proceeded to talk across the store to another male employee about receiving the girl's number, and if she had given him the wrong number, he wouldn't care because she wasn't that cute.
FINALLY after this childish conversation ended between the 3. I stepped up to the counter, and explained to Chuck that I had just purchased the shoes the day before but they were too small, and that I simply wanted to exchange them both for a size 6, in the exact same shoes. Chuck then says "I need your receipt." I explained I didn't have the receipt, and that I don't need a receipt for an exchange for the exact same items. Chuck then smirks and says, "without a receipt, I have nothing to scan to know that they were purchased." (Yes, he was insinuating that I could have possibly stolen them!!!)
He then looks past me as if to beckon the next person in line to step up. I once again said that an exchange for the same item can be made without a receipt. Chuck then says, "WELL... I don't know what to tell you, IT'S OUR STORE POLICY, but what you can do is come back another time and see a GM." As I left the store he began to discuss me and the situation with the male customer behind me.
On March 2nd, I drive ALL the way back to the store with the shoes and ask to speak with the GM, I was SENT down the aisle to him (go figure). I walked up to the GM, who was putting items on a bottom shelf, and stated I wanted to exchange the shoes for the same, but a different size, but I don't have the receipt. Barely looking up, he says OK. So then I say, "well just one day ago your cashier Chuck said it's policy I must have the receipt to exchange unless I speak to a GM." Still barely looking up the GM states, "that's correct." Then he calls to girl at the counter that I'm just doing an exchange. He didn't look at the shoes, didn't look in the bag to even know what I was exchanging, and didn't even have the courtesy to look me in the face while I was attempting to address the issue.
Once again I was very irritated with the customer service skills of this store's employees, including the GM. I still don't even know why it was a must that I go without the shoes that I needed, and drive back another day, to speak to the GM for the exchange, only for him to do nothing special, but say "Go ahead and exchange them". This store has NO EMPLOYEE STRUCTURE. AWFUL CUSTOMER SERVICE. PLAY TOO MUCH. Needs a mature assertive night manager, who doesn't try to fit in, in order to be liked. I use to love Family Dollar, but the company's staff has become a joke!!! Extremely disappointed ex-customer... SMH.
I go to the Family Dollar in Grand Ledge, MI, at least two or three times a day usually, and have been for a decade. I have never had a single bad experience in this time, until the new manager came. She's never been particularly helpful or friendly, but today was the last straw. I got my things, and went to get in line. While in line, I overheard her talking to another customer about someone with mental illness who physically touched her, and said something along the lines of how mentally ill people should not be allowed to rent rooms to people or have custody of their children, and there was NO EXCUSE for anyone to lay their hands on someone.
Now, I almost never let this sort of thing get to me, but I could not today. As a mentally/emotionally ill person, I felt I needed to stand up for someone who wasn't there to stand up for herself. Instead of not engaging, like any manager shouldn't, she bawled me out over interrupting the conversation. She should have asked me to leave, to be honest, because she triggered me so hard I was shaking, barely able to contain my anger, but I did. I was trying to explain to her that with Schizophrenia, you aren't always in control of your actions, there's nothing you can do to stop them sometimes, and we simply do NOT always remember the incident, much less we did it in the first place. She argued with me for almost ten minutes, before blurting out, "I'm bi-polar, so don't tell me I don't understand!" (Which was possibly the most unprofessional way to cover one's ass when they know it's in a sling, btw.)
I replied that I, too, am bi-polar, but that she simply does NOT understand what it's like to be Schizophrenic. I asked for the manager's number. Her first reply was, very disdainfully, "I AM, the manager." I rolled my eyes and told I wanted HER manager's number... she said she didn't have her personal phone, so she didn't know it- you know, as if it isn't posted anywhere in the store. So I took Corporate's number to file the complaint, and as I left, I told her if I saw her working, I would turn right around and walk back out, and that they'd be losing my business. Know what she yelled? "Fine, I don't care!"
I've been in customer service since I was 18; I'm almost 44. No customer service employee should treat people this way, despite how they act. Customers are not always right, but we have to treat them as if they are, in a respectful manner. When I could no longer do that, I removed myself from the workforce entirely- which is apparently what she needs to do, seeing how her bi-polar is causing her to be combative with customers.
The Family Dollar in Arena Plaza on 1041 Main St is now Dollar Express. They said they changed their name a year ago. Why haven't they changed the name in their sign. Why do they still say Family Dollar? They verbally told me they are now Dollar Express. I wanted to buy a gallon of milk at $3.60. I only had $2.60 on my EBT Card. I wanted to pay $2 in cash and $1.60 on my food stamps. They wouldn't allow me to pay half and half. Half cash and half food stamps. I had to have $3.60 on my food stamps total or more money on my food stamps in order to buy a gallon of Milk. I was not allowed to pay part in cash and part in food stamps. Why are they doing this? Why is this location the only location that is doing this?
As my daughter attends youth group in Selbyville, DE and I do not want to drive home which is an hour away. I decided since I have not been to the Family Dollar in a long time. Maybe they would have spring, easter items to decorate. I also needed other home supplies and thought to check out what they had. To my surprise they had nothing. The case of water was 4 dollars which is 2 dollars higher than my local store. I picked up hand towels which were 5 dollars. As I looked around for 15 mins. I decided it was not worth buying the dish towels at this store and it would be cheaper to actually go to the dollar general store around the corner.
As I opened the door to leave a I guess manager smoking his nasty smokes said "Mam come with me back into the store." I said okay. He made me follow him to I guess his office and started to blame me for stealing the dish towels. No cop showed up and he would not look at the video footage. I showed him my pockets of my blight jacket under my hat. And flipped my jacket sleeves inside out. I showed him where I put back the kitchen towels in the same spot I found them. Due to I am not the kind of person to just throw it in another spot. He was not polite and still as I felt he thought I stole I gave him my ID and my phone number.
When I left all I could think is how strange he pulled me into that office and how he could have raped me. Why did he not call the police if he felt you stole and since he had no cause to search me how creepy it was. When returning home I did report this incident to the local police station. Also, I will never shop at this store ever again. Just an idea for your store. Your employees need to be trained in ethics and boundaries big time.
Return policy - I bought a air mattress with a pump. The pump didn't work so I went to Walmart due to Family Dollar was closed on the same day and purchased another air mattress and a pump. Took the one I got from Family Dollar back the very next day with receipt and even showed them where I had to go and buy one from Walmart the same day and they still would not refund or give me credit of $22.00. They said read the fine print on the box the mattress and pump came in. This is so unfair. They should have to tell you this before you pay. I have never seen this before.
The Family Dollar store on W Jefferson in Ecorse, Mi is usually cluttered or disorganized depending on who is working. Employees don't care about their customers. They are rude, don't want to help. As they are ringing up customers, they are wearing an earpiece and talking on their personal phones. You ask to put in your phone number to do the smart coupons and they tell you to wait a minute, then they total out your order and tell you "Oops, too late, I can't go back". I would have saved almost $12 using those coupons!!! Needless to say, I LEFT MY PURCHASE SITTING THERE UNPAID FOR!!! Without being able to use the smart coupons I didn't have enough money. But yet I've seen them allow people to buy cat or dog food or cigarettes with the bridge card. THIS STORE IS RIDICULOUS!!! I WILL BE SHOPPING ELSEWHERE from now on!!!
The owners of Family Dollar really need to get off their backsides and see what is happening in their stores. They went undercover before, try doing it again!!! But, this time stay at this store for at least a month. Watch and see what happens here!!! SEE HOW HIGH SOME OF YOUR EMPLOYEES ARE!!! Do something to make your stores better!!! Also another store on the Eastside was robbed and an employee SHOT!!! Everyone knows you only have two employees in the store at all times unless it's shift change!!! NO PANIC ALARM, NO SECURITY, NOTHING!!! GET IT TOGETHER FAMILY DOLLAR!!!
I went to the Family dollar store in Ayer Massachusetts on Tuesday 1/24/2017, store no.11443. When I went to the counter to pay for my products there were two employees working. Both of them were playing on their cell phones while I stood there waiting at least 4 minutes, I finally asked which register was open and One of them responded, "This one" which is the one I was at, it took him another minute before he finally put down his phone and rang me through. I was highly upset, Employees get paid to work not play on their phones and especially make a customer wait. That is not right... I later called to get the corporate number and asked if a manager was available. The man I spoke to told me he was the asst manager named Leo, this was who rang me through I recognized his voice.... Something needs to be done about this.. I work in customer service and we definitely don't treat our customers this way. It's simply wrong...
I went into the Family Dollar Store on Bristol Road in Burton Michigan today. Mind you I go in that particular store very seldom due to the fact every single time I go in there I have a bad experience. Today topped it off. They were obviously doing stock. There was a bunch of containers in the aisle way pushed off to the side. No big deal but my purse caught the lid of one of the containers sitting there and I knocked it over. Another customer said "oh that's nice" with all that stuff out there. I said "yeah it's always nice walking through a bunch of crap." The manager an older ** woman pops out from another aisle and says "well if you would have asked I would have moved it out of the way" and in not very pleasant tone. Due to my past experience with this particular woman I responded "I'm sorry. Was I speaking to you. I was speaking to the other lady not you."
She then continues to confront me and keeps continuing to run her mouth and being snotty and rude. I've then answer "aren't you the manager?" She responds "why yes. I am." I said "wow. I've never seen a manager be so confrontational with a customer." And then she continue to argue with me. I said "every time I come in the store I have a problem. I am so sick of it," and I walked away, get up to the register and I had two separate orders. One was going on my debit card. The first total came to $14 and some change NSF popped up on the machine stating non sufficient funds so I asked him to take off the car air freshener. He voted off the car air freshener then the total came to I'm not even sure what that total was but then my card come back declined. I was like "what the hell." I said "okay take the Febreze air freshener off there," and then the new Total was down under $9 and some change.
My card said declined again so I apologize and I stepped aside and I called my card and it was telling me I had a zero balance. I was like what the heck. That wasn't right. I just had money deposited on there today. So I told the guy again I said "I'm sorry. I'll have to come back later." I left, got a hold of my card which is U.S. Bank and there was a $10.97 charge from Family Dollar. So I turn around, go back up there and have to deal with this rude manager. She was being pleasant this time around because there was a whole line full of people waiting to be taken care of as there always is in that store and she asked the assistant manager to help who wasn't very pleasant either. She had a very nasty scowl on her face like I was just causing her so many problems because she had to call corporate to find out what if my card was charged.
They're trying to tell me that it was not charged that it was voided out in that they have to do an investigation. Okay that's fine. That's great. This never should have happened in the first place. That cashier should have known what was going on with my card. If they charge me the 10.97 and only wanted the balance then that's what he should have told me and not sit there and let me run my card three separate times. The only way to dispute the charge with my card is I have to report the card stolen and then I'm out of a card for 7 to 14 days and I have to wait at least 30 days for their investigation. Your manager supposedly put in a dispute at your office your corporate office and then I get on the phone with a guy and try to give him my information and then try to tell him the situation. By this time I'm absolutely livid and he hangs up on me.
I don't know where are you people take your training for customer service but this is not it. Not to mention I just read some reviews with other people having issues with their debit card being charged when it shouldn't have been. Is that what you guys are into. Is ripping off your customers and stealing money is that how you make your money. I'm a single mother with two children. That was my child support money. That was the only $11 I had to my name. I needed toilet paper and other things for my home that I now do not have the money to buy and had to go borrow money to buy toilet paper because you people don't know what you're doing. And then the fact that I can't get in touch with anybody to make this complaint in person is absolutely ridiculous. You just lost another customer. I will no longer shop at any Family Dollar. Thank you for stealing my money.
DO NOT I repeat DO NOT use your debit card with this company. I normally shop there at least 5 times a week for the convenience of it being near by home. On the particular night I had to stand in line for 20 minutes. There was only one cash register open and the line had formed down almost to the front door entrance which made it hard for customers to come in and out. The cashier was very rude to a customer that she mistakenly charged her for out the same item four times. When it was finally my turn she rung up my items and I inserted my card for payment. Because it took the debit machine a little while to say approved the cashier claimed to suspended my transaction. She sent down to the next register where she asked me to enter my pin and card again. I asked her would it debit my account twice because I made a huge purchase and I didn't want my account debited twice. She assured that it wouldn't.
The next day as I'm checking my account to make sure that all transactions had cleared I see that of course my account was debited twice. I immediately notified customer server and the representative was very nonchalant about my account being debited twice and said "we will process a reversal which will take 3-4 days to be refunded into your account." It has now been almost two weeks and I still have not received my money. Now whenever I call they tell me it is processing. This has inconvenienced my family and they have done nothing to try to return my funds. I'm never shopping at any of their stores again. I'll be taking a couple extra minutes to go to Dollar General or Walmart from this day forward.
31 December 2017, I conducted business at Family Dollar 9430 Cullen BLVD Houston Texas Store number 01524. I purchased 15 picture frames and requested for A-Meshia to assist me. She refused to do her job and made a large scene in front of customer. A-Meshia, has no respect and does not value the customer or her position as a cashier. I strongly believe this store has a problem providing good customer service. I'm requesting for this matter to be resolved and investigate this store customer service. Please contact me at **.
I encourage you to not buy any toys from Family Dollar that is battery operated because you will not get your money back if you try and return it even if it's not working properly! I bought a Falcon drone. My husband try flying it with my daughter. It didn't work like it was supposed to. I went back. I spoke Mgr. I told her that they tried flying it and did not work properly so she said to bring it in and when I did she said I was unable to return it because it was damaged. I told her before taking it what had happened. She handed it back to me and I told her to give me a new one then because this one was not working properly. I preferred store credit because I didn't want to deal with this happening again. She said no and handed me another one. I was totally upset. I will never buy toys from there again!!! BEWARE!
Ms. Asaneth ** (cashier), and Mr. Carlos ** (Manager), were inept or incapable of counting $4.00 in dimes for a Gatorade, and 2 sodas. They keep claiming it has to be in rolls and refused service because inability to count. This young lady exudes loathsome for her job, since the store opened. I asked the manager in English and in his native tongue Spanish to show where in the Family Dollar Manual does it state $1.00 in dimes have to be in a roll.
Apparently they would rather make excuses from their busy time of one customer in the whole entire store than to count one dollar in dimes. I claim race discrimination. I claim the poorest customer service of any store I've been to and that is why the Family Dollar Franchise is declining nationwide. The company needs to screen their owners that are buying into their franchise and screen their staff better to know if they even want to be there or just waste space. The dumbing down of America is what is happening in your stores. However, I won't let this happen in my community. The owner I believe is Carlos ** 915-260-4744, 8 am - 3 pm.
This complaint is to address the less than stellar customer service I received this morning at approximately 9:00 a.m.at the Family Dollar location located in New Orleans, La. located on 4525 Old Gentilly Rd. When I entered the store I proceeded directly to the frozen foods section since I had seen some advertised products in a weekly mailing earlier that morning. Once on that particular aisle, two individuals, a gentlemen who appeared to be a vendor and one of your "star" employees Ms. ** (whose last name is unbeknownst to me, because it was not visible on her name-tag, was standing on the end of the frozen food aisle talking. After two or three minutes of me perusing the frozen food cases on one end of the aisle Ms. ** asked if "I needed anything." To which I replied that "No, thank you. I was just looking."
After a few more minutes perhaps less than three, I proceeded to walk around another side aisle to get to the other end of the frozen food section where the gentleman and Ms. ** were standing not wanting to disturb or interrupt them from what they were in the middle of doing. Once I approached the end of the aisle I went down to get to the opposite end of the frozen section they were on. Ms. ** turned her head to acknowledge me. I again stated that I was just looking to see what was available. With that being said, half of the shelf in the middle was empty. After a small glance to see what was on the opposite end, before I could even have a chance to fully look to see what was on the shelves, Ms. ** took it upon herself to make the statement that "If I was not buying anything, I could just leave." I was flabbergasted and replied "excuse you."
She then stated that "I was making her uncomfortable by standing there" looking to see what was available to buy. I then stated that I was highly offended by her remarks, a paying customer. Took out the money in my pocket and told her that I could buy any and everything in the store that I wanted. At that point another taller young lady, who later I was told was the manager on duty at the time, walked up to see what was going on. I also mentioned to Ms. ** that I was hungry just like she was because I realized she was eating a bowl of Top Ramen noodles while working on the clock when the entire situation transpired.
I then asked for her name to call corporate headquarters in order to make a complaint and at that moment took out my cell phone out of my pocket. Then I realized I could take a picture of Ms. ** to capture as proof to verify the incident. At which point Ms. ** proceeded to "technically" assault me... By attempting to snatch my cell-phone out of my hand when she realized I was taking a picture. Once that happen, I addressed the manager and asked if there was a corporate number I could call. The manager and Ms. ** basically ignored me, turned around, and proceeded to walk toward the office part of the store with Ms. ** cursing me out at the same time.
They then locked themselves behind a closed door and never came back out in which I had to bring the situation to the lady at the front register. She was neither helpful nor assisting also, stating that she couldn't do anything about the situation and that I could not go beyond a certain point where the other employees locked themselves in. Needless to say, after that transpired I totally disregarded making the purchase I originally intended to make, as I was so taken back by what happened. I actually ended up getting the number from an upstanding young individual who was simply filling out an application at that time but witnessed everything that transpired. He was actually more helpful than everyone else in the entire store who worked there...
While I have been a loyal customer of the Family Dollar chain for decades, as well as that particular location, I have never had a more embarrassing and humiliating experience in any other public franchise in my entire life. While Ms. ** stated earlier that I made her uncomfortable by standing there a few minutes while looking and deciding what to purchase, she, along with the help of the other associates working at the time in that location, made it EXTREMELY UNCOMFORTABLE for myself. It's hard to believe that an individual with Ms. ** character and attitude could represent and be employed to work in any customer relations environment. I would just hope the necessary actions would be taken so that she does not ruin anyone else's experience as a consumer, and your business model and practice as a whole.
I would also appreciate if this complaint be forwarded through the proper channels to reach the level of executive offices of Family Dollar and the CEO himself, Mr Levine, so that they may be directly informed of the incident in order to make an appropriate assessment and judgement regarding the incident. Also, any response by such faculty that represent them is encouraged and welcomed. Here is several photos I managed to take at the time the situation occurred of the Family Dollar employee Ms. **, who I was so highly disrespected and insulted by.
On Thanksgiving Morning around 10AM, at the Family Dollar Store # 10976, in Rising Star, TX. I was assaulted by the Manager for being a cop's mother. Went to counter to pay for items when the store manager asked me if my son was now a cop here in town. I replied "yes, when he suddenly grabbed the items out of my hand, reached over the counter and shoved my buggy away from me, while he yelled that my business was not welcomed there! Stunned, I asked if he was refusing me service because my son was a cop here in town? He yelled back, "YES I AM!" I have reported him and incident to both the District Manager and our local sheriff's dept.When he yanked the items from my hand, it resulted in a cut on my right thumb knuckle. Since the incident, I have been afraid to leave my home, when I do, I try to make sure I am not alone. I certainly don't go into that store anymore. I did have a witness step forward who gave a statement of the entire incident.
The sheriff's off has the video, conveniently with no audio, and DA's office has witness statement.
Days later, the same manager approached my landlord's wife and chastised her for renting to us. I do not understand what this man has against cops, but for him to take his hate out on me, was very hurtful, humiliating frightening to the point I can't hardly go anywhere without someone to be with me. This has disrupted my own business as well as my own security.
For months my sister and my 3 year old son have been treated rudely by Pam at the Loysville PA store. Today after being on the road most of the day we stopped at Family Dollar and they went in while I waited in the car. He was cranky so she brought him to me and went in to pay for the items which included a toy car that was sitting on top of the other items at the register. When my sister came out and checked the bags the car was missing and was not on the receipt. She went back in to get it and was told it wasn't there. When my sister informed her it was on top of the other items Pam said, “Maybe if he learned to behave he'd get what he wanted.” Well Pam neither my son's behavior or what I choose to purchase for him is any of your business and how dare you make either that comment or decision.
I heard she and my sister yelling as my sister exited the store. I went in and asked another employee to get the manager. That's when I was informed she is the manager. This compounded my anger. I got the corporate number and her info from the employee and reported this to corporate. I was then told the unprofessional behavior would be investigated and the outcome was confidential. They advised me of online coupons on their site to help keep me as a customer. I'm sorry but that is beyond condescending. The very idea that I would overlook such behavior for a coupon is insulting. I have no issues with other employees and have great service from everyone but her. Want to keep your customers? Don't hire people like Pam. Hopefully this will be dealt with but I have to say seeing will be believing. Again this is only one of numerous incidents over several months. Enough.
I visited one of the local Family Dollar retails (located on Fulton Road, Cleveland, OH)... And trying to pick up some Christmas gifts for my grandchildren. And was fairly disappointed in the selection of dolls that represent diversity. Of about 60 dolls, I could count on one hand, the number of dolls that were **, Hispanic or Indian. In an age, where race relations is still a sore topic, I'm appalled that Family Dollar do not properly represent a customer base that is inclusive to providing a diverse selection of products. I would've liked to purchase a doll that was a different color outside of **, but because the selection was very low... I found myself thinking that this is not a store that I would want further support with any purchases. It's Christmas time... for God's sakes. They should have a better selection than just ** dolls... Shame on you!!!
I am a regular customer but will never come back! :-) This rudeness towards ** woman is typical here in rio Grande valley however I have never been treated this badly and humiliated by any other store here and trust me I have been treated very badly! The cashier working at 5:22 pm on nov 29 really needs to be fired. First she wouldn't speak English with me. Second I asked her to help me find a different item for a girl, not a boy. She said, "If it's not there we don't have," ok but it was with toys and buy one 50'off next. She pointed to toys as there... however as she responded as I asked if it was gonna count as 50 off - she said no toy only.
Following this I had three packs of sodas and many many bags and I asked her, "Please help me find help out or a buggy because I am ill and can't carry all this out." She said "we don't have" everyone else women of rgv along with her laugh as I have to carry a little out and drop at front door outside and as I am coming back and forth finally a man and little boy began to help me!! I am sick of these people. They come from Mexico and get our jobs and management prefers them but fails to think about citizens for life because we can not speak Spanish. Another issue. I should not have to learn as I live in texas.
I am not sure if it's just called the Family Dollar Store, only know Worland Wyoming is small and a bad place, and no, I will never go there. After my son got put in jail for nothing!! He walked in, and got kicked out!! He even made a video of it, and told them "I am recording this from across the street!!" He asked why he was being kicked out!! I guess it was about a video. It was not mean, rude, or nasty, just a video, as he, yes, has borderline schizophrenia. All he wanted was an electric blanket!!
He after he was kicked out was told the police will be contacted. He was in jail a long time, and no one told him or me what he did and yes, I tried to call down to Worland several times. Now the Dollar Store has nothing, I know of to do, with why he went to jail. Wish my son, I do believe, who was renting from this lady, who lied, at least 2-3 times, about everything would have just up and left but poor thing is staying in a shed. He has no home and all he owns in this world is in this shed!!
My son is disabled and had to after he got kicked out from this lying ladies house who said my son was stalking her then all of a sudden is stalking her 17 year old son, instead!! Then, I heard, after all those lies it had to do with a video. But why the Dollar Store kicked him out is beyond my imagination!! And him being my son and I his mother why could they not tell me a thing?? I asked the jailer. I got jack, and the only good thing is he is finally out, with fines. The jailer was rude to me. My son is still homeless living in a shed!!
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