AAFES

There are no deals for service members and their families here, and when you try to price match they come up with a million reasons why they can't. It's just not worth it when you can still get the items even cheaper than the tax free price it's "on sale" for. Another thing that is a huge safety concern is that there was an active recall on some jerky that I purchased and became sick from. When I notified the employee at the counter when trying to do an exchange she said, "Well it's not expired so I can't pull it off the shelf." She then proceeded to tell me that since the bag was opened I was not eligible to receive a refund or exchange because that would be the same as stealing. How the heck else would I become sick? By looking at it? Camp Pendleton MCX needs a total overhaul with how they run their shops and I don't think team training or meetings are going to fix the stubbornness within the employees.

AAFES has taken a huge decline over the last several years. The products are just as good as you can purchase anywhere else. However; customer service has not been much help in the last few problems. Vendors that offer military discounts (such as Glock) are not available through AAFES. Several items will say in stock but truly are not which can cause several days to weeks delay in shipping. This can be a huge problem with items such as computers, phones etc… that you may be replacing and having to manage without. They are a big enough company and certainly have the technology to do a much better job but it seems the top administration positions lack the care.

Don't buy Furniture from AAFES. AAFES lowers prices on furniture items but someone who recently ordered an item that is now on sale has to go through h..ll and back to get the difference refunded to them. The item hasn't even shipped yet and delivery date is 2 months in the future but one has to call over and over again to get the difference credited back to them. Guess AAFES hopes buyer will not discover price cuts on items they bought that aren't even shipped yet. Also the delivery company used by AAFES is horrendous. Rude, arrogant and darn right unprofessional at the utmost. We had a sofa delivered and the delivery company put the sofa so close to the front door, we could not close our front door. We asked them to move it a foot or two so we could close our front door but they flatly refused. BUYER BEWARE.

I can't express in words about the wonderful experience and outstanding customer service I receive from Mrs ** every time I walk in. She genuinely cares about the customers. There has never been a day that she has not made better. The address is 50008 Clear Creek Rd.

Fragile pak is the worst company on the planet!! AAFES should be ashamed about using such a terrible shipping company. They have had my chair for more than a month. They will only deliver 1 day a week, and I am always at work. When I call, I get rude people who cannot help and when I talk to a manager, they cannot help either.

On 8 Feb 22, I ordered a mattress and a support frame on shopmyexchange.com to be picked up from the Main Px at Fort Myer. A week later the status of the order went from processing to “sent to fulfiller”. Two weeks later it hadn’t changed. I contacted AAFES and was told it was being delivered by Fragilepak and was given a tracking number and that I would have to arrange delivery. Why am I arranging delivery for an item going to the store???

Terrible company to work with if you have any problems. As of September 17, 2020, my balance was approximately $1500. I then had a heart attack and triple Bypass Surgery. This really knocked me un my butt for about 8 months and I basically ignored many of my bills, but all the other companies were willing to work with me...but NOT AAFES! They sent me a letter threatening me with garnishing my Social Security Retirement payments unless I immediately contacted them...WHICH I DID!

AAFES dishonestly hides negative reviews. I ordered sofa & 2 recliners. They were infested with bed bugs. I returned it & was only credited for 1 recliner. Had to contact them multiple times. Not only do I not have the furniture I wanted, I had to deal with a lot of extra anxiety & expense w/no help or compensation from AAFES customer service. On top of all that, the color looks nothing like the picture.

I am stationed overseas, in Germany. I used the Exchange website to find some furniture because the options available in the store was lacking. Placed an order 45 days ago for furniture and the site never gave me an idea of how long it would take to ship to the store. I checked with the agent in the store who works "ship to store" orders, she said "what did you order?" "Furniture", "Oh that'll be 3-4 months." Wish I'd known that upfront, I wouldn't have ordered from the exchange. If you live overseas, don't order anything through the exchange!!

08-26-2021 – Placed order on Shopmyexchange.com for a treadmill. 09-03 – Received e-mail from Shopmyexchange.com claiming that my item had shipped. Tracking # ** and a link to FragilePAK was provided. 09-10 – I tried to use the tracking number on FragilePAK’s tracking tool but received an error that the tracking number was invalid. Assumed that the information hadn’t been uploaded to the system yet so I should give them more time.