AAFES Reviews

The customer service is extremely poor. They are rude and unprofessional and the return time for refunds is horrible. I expected more from an organization who is supposed to be helping veterans. They create a nightmare to which I had to contact inspector general office on a purchase from Home Depot.

The Military Star Card is a good idea. I use it on base always. I received emails about special events and offers. But where the rubber hits the road in meaningful value is at the gas pumps. I constantly get messages about offers in the shopette for processed food and beverages. While there is always a 5% discount on fuel it’s cheaper off base without a discount. When a 10-cent discount was recently offered, it was on gas prices 26 cents higher than the previous price. My message is, want to really give the troops value? Make the fuel prices a real military priority.

Ordered a Traegar smoker, Three weeks later it still hadn’t shipped. I called to find out why. They said they just got a shipment in and it would be shipping within the next couple of days. The next day it became available on their website again. So I thought it would ship. Then the next day I got an order cancelled email. Called customer service again and was told they weren’t available, even though I could order another online. What a joke. They did the same thing last year with some yeti’s I ordered. Why take the orders if they aren’t going to fulfill them. So frustrating.

Numerous attempts to activate my online shopping account via change of passwords according to your mandates, attempts to "Chat" which gets nowhere and short of calling AAFES HQ's is a total waste of time. Horrible customer service

They sold me a new laptop with an operating system that was no longer supported by Microsoft. Plus they never told me the laptop was a year old. Not a way to treat veterans. Now I have to deal with LG to see if it can be fixed. Customer services was not very friendly.

Active duty military, I had the card since 2020. The biggest mistake with government interest rate more than 50%. Robbing soldiers off. Before I struggle to pay it I had rewards 40$. They said they send it in the mail. I never got, what a joke. For a thousand dollars on purchases I had to pay 2600$ to pay it just interest. Insane. Attention to all soldiers be aware. Their interest rate it fluctuates up and up and I asked why and they said is the government. I do not recommend it. I paid it off and rob me an arm and a leg for it.

I had to get a Star Card replaced again from the old legacy account to a new car account number. I was told over the phone (when I never received the initial replacement card and had to re-order) that the new card would be eligible for a 10% discount on entire first order made with the new card. This was a lie. AAFES has no reason to exist. It does not offer value or savings. Even with tax free advantage, Amazon is far superior on pricing, value and customer service.

I bought a reclining sectional from AAFES a year ago, but when it arrived, it was broken. I quickly contacted customer care to report the damage, hoping they would help me. However, since that first call, I have been given the runaround. I have sent multiple emails, but no one has answered me. I have also waited for a phone call that has never come. It feels frustrating and disappointing that after spending my money, I am left without a solution and no one seems to care. I expected much better service and support. Because of this bad experience, I have made up my mind. I will never order anything from AAFES again. It has been a frustrating year dealing with this issue, and I just want to share my story so others know what to expect, or rather, what not to expect from this company.

Do not order from AAFES Online Exchange. They are absolute crooks. I placed an order, never received my item, yet they still charged me for it. When I refused to pay for something I didn’t receive, they put it on my credit report and even garnished my checks by taking it from my taxes. This is theft, plain and simple. Avoid at all costs—this company is not to be trusted.

Very basic selection and unfortunately no longer price competitive. The Exchange used to offer a good deal for military, however now local retailers offer better pricing, and Hanscom will not honor their "We Match It" policy.