About Pier 1
Pier 1 is a retailer for furniture, rugs, curtains, dining and entertaining accessories, pillows, cushions, decor, lighting, candles, seasonal gifts and more. All purchases come with a 45-day return policy. Shop online or at local retail stores throughout the United States and Canada.
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Another angry customer here. Made an order in November of 2022 - received part of my order on December 1, 2022 which was damage - broken glass everywhere. However the main part of my order was never sent. $130 worth. I sent several customer service tickets where I received automated emails every time stating, "Sorry. We are busy. We will get to you." They never got back to me and when trying to call the toll free number they send you back to the website to write another support ticket. It is now Feb 3, 2023 - no response at all.. No live person... Are the lights out in this operation? I want my money back.. I read in a earlier review a class action lawsuit on this -- I'm all in!! Help!!!!
In November 2022, I ordered a variety of candles and ornaments as Christmas gives. About 2 weeks later I had not had a email update or any other communication so I tried contacting them. No phone number so I emailed and received an automated response so waited a few days then tried the chat bot which was a useless waste of time. Tried emailing several times and have never heard back or received my order but they charged my card immediately. I’m going to speak with Amex about getting a refund.
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Ordered some discounted Christmas items the day after Christmas from different sites including Pier One. I received all the items except from Pier one. I sent email after email asking about the item. I kept getting an automated email that they would respond soon. I NEVER received any response. I then started looking at reviews and saw this was happening to others. I disputed the charge with my Credit card company and I just received a letter from my credit card company that after their investigation the credit card company was refunding the charge.
Based on the umbrella of companies this online Pier One website is associated with and the story behind the funding after Pier One shut its retail stores, I don't think it will last. It's my opinion that a bankruptcy is coming soon and I would advise everyone that bought something to dispute with their CC companies before it's too late to get your money back. I am putting this review on various review sites to spread the word...
On 12/12/22, I ordered a bedspread I never received it. Every-time I do a chat the automated bot tells me the same thing, nothing. You can’t reach anyone by phone or email. This has got to be the worst customer service I have ever experienced. I can’t even get my money back because the bot keeps telling me to return my item which I never received. Argh!
DO NOT ORDER FROM THEM! I placed my order on 11/14/2022. I have made over 25 emailed requests to return my item. No one responds to my requests and when you call, it is a recording - you never reach a human and you can not return your items... BUT they charged my card same day I placed my order. VERY UNSATISFIED - this Christmas gift was for a friend. I will never purchase from them again. I prefer a zero star but Consumer Affairs makes you put a star.
I placed an order Nov 20th and my credit card was charged immediately. It’s been 41 days. Despite numerous attempts to reach customer service there has been no return communication. The “chat bot” indicates the order is processing. I don’t know if the item is backordered or even coming. But, I don’t want this item now because Pier1 has failed on many levels. Feels dishonest to accept my money and for communication to die. Putting in “service requests” are a dead ends. UNRESOLVED AND UNRESPONSIVE. This was supposed to be a Christmas gift. Due to the Pier1’s numerous failures, I have disputed the charge with my credit card company.
Placed an order 12/7, received confirmation email 12/8, money taken from my account. No further correspondence from Pier 1. Customer service (only available thru email/chat) now reports they cannot locate the order. I even sent them a copy of their email confirmation of the order. I have filed complaints with the AG in TX, AG in my home state and with the BBB. DO NOT BUY FROM THIS BUNCH OF THIEVES!!! BUYER BEWARE.
I ordered an ornament. It was on sale. It had a code. I put the code in and somewhere in hitting submit the code was gone. I hit cancel. It showed it canceled and it didn't however. I didn't realize that before reordering it properly so now they have over 50 dollars. Haven't heard anything on shipping and it's been over a week. This was a Christmas present. I emailed them. They emailed me back to let me know they had a lot of emails to go through like really it's been days and I've heard nothing. I just want my money back and I'll never order from there again. It's no wonder their stores are all closing. They have horrible customer service.
In mid October I ordered a pair of nightstands. Both arrived two weeks later, damaged. I submitted a ticket to customer service with detailed photos and description of the damage. I received no response. I then emailed, customer service.... no response. I then resubmitted the photos through an online chat. Finally I received a response. I was asked if I would accept the damaged items for an additional 20% off. I declined and asked for a refund. It's been 3 weeks with no correspondence from Pier 1. I have damaged items and they have my $600 +. I am beyond frustrated and disappointed.
I placed an order 2 months ago & received everything, BUT the actual item I placed the order for. I was receiving apologetic emails for a couple weeks, until I started responding & asking for more information. It's been a month & no new updates, but they took my money! This is absolutely unacceptable.
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