Pier 1

Pier 1

 3.0/5 (863 reviews)

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Overall Rating3.0 out of 5
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About Pier 1

Pier 1 is a retailer for furniture, rugs, curtains, dining and entertaining accessories, pillows, cushions, decor, lighting, candles, seasonal gifts and more. All purchases come with a 45-day return policy. Shop online or at local retail stores throughout the United States and Canada.

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 1, 2023

Beware-if you order from Pier1 you may be charged and never receive your full order. I got the clearance candles but the standing Buddha has never arrived and is still in preparation. I have tried to contact customer service 8 times and can’t get any response through any of their contact info and now the emails are undelivered. This is no longer the trusted retailer it once was. I placed my order on 2/17/23 and now it is 5/01/23 and still no response.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 9, 2023

I ordered a product from this company and when I received it, it was not the color or quality I expected. I returned it for a refund. It took months to receive and it came in the form of a gift card from Pier 1 (almost $200). I placed another in January using the gift card. I have not received ANYTHING. I attempted to call customer service and that’s not viable number. I’ve sent SEVERAL EMAILS and I get a generic response. I’ve filed complaints with. Federal Trade Commission and the Better Business Bureau. Please do not waste your money. There should be a class action lawsuit.

8 people found this review helpful

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    Verified Reviewer
    Original review: Feb. 4, 2023

    Another angry customer here. Made an order in November of 2022 - received part of my order on December 1, 2022 which was damage - broken glass everywhere. However the main part of my order was never sent. $130 worth. I sent several customer service tickets where I received automated emails every time stating, "Sorry. We are busy. We will get to you." They never got back to me and when trying to call the toll free number they send you back to the website to write another support ticket. It is now Feb 3, 2023 - no response at all.. No live person... Are the lights out in this operation? I want my money back.. I read in a earlier review a class action lawsuit on this -- I'm all in!! Help!!!!

    12 people found this review helpful
    Verified Reviewer
    Original review: Jan. 31, 2023

    In November 2022, I ordered a variety of candles and ornaments as Christmas gives. About 2 weeks later I had not had a email update or any other communication so I tried contacting them. No phone number so I emailed and received an automated response so waited a few days then tried the chat bot which was a useless waste of time. Tried emailing several times and have never heard back or received my order but they charged my card immediately. I’m going to speak with Amex about getting a refund.

    7 people found this review helpful
    Verified Reviewer
    Original review: Jan. 30, 2023

    Ordered some discounted Christmas items the day after Christmas from different sites including Pier One. I received all the items except from Pier one. I sent email after email asking about the item. I kept getting an automated email that they would respond soon. I NEVER received any response. I then started looking at reviews and saw this was happening to others. I disputed the charge with my Credit card company and I just received a letter from my credit card company that after their investigation the credit card company was refunding the charge.

    Based on the umbrella of companies this online Pier One website is associated with and the story behind the funding after Pier One shut its retail stores, I don't think it will last. It's my opinion that a bankruptcy is coming soon and I would advise everyone that bought something to dispute with their CC companies before it's too late to get your money back. I am putting this review on various review sites to spread the word...

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 29, 2023

    On 12/12/22, I ordered a bedspread I never received it. Every-time I do a chat the automated bot tells me the same thing, nothing. You can’t reach anyone by phone or email. This has got to be the worst customer service I have ever experienced. I can’t even get my money back because the bot keeps telling me to return my item which I never received. Argh!

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 4, 2023

    DO NOT ORDER FROM THEM! I placed my order on 11/14/2022. I have made over 25 emailed requests to return my item. No one responds to my requests and when you call, it is a recording - you never reach a human and you can not return your items... BUT they charged my card same day I placed my order. VERY UNSATISFIED - this Christmas gift was for a friend. I will never purchase from them again. I prefer a zero star but Consumer Affairs makes you put a star.

    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 1, 2023

    I placed an order Nov 20th and my credit card was charged immediately. It’s been 41 days. Despite numerous attempts to reach customer service there has been no return communication. The “chat bot” indicates the order is processing. I don’t know if the item is backordered or even coming. But, I don’t want this item now because Pier1 has failed on many levels. Feels dishonest to accept my money and for communication to die. Putting in “service requests” are a dead ends. UNRESOLVED AND UNRESPONSIVE. This was supposed to be a Christmas gift. Due to the Pier1’s numerous failures, I have disputed the charge with my credit card company.

    5 people found this review helpful
    Verified Reviewer
    Original review: Dec. 23, 2022

    Placed an order 12/7, received confirmation email 12/8, money taken from my account. No further correspondence from Pier 1. Customer service (only available thru email/chat) now reports they cannot locate the order. I even sent them a copy of their email confirmation of the order. I have filed complaints with the AG in TX, AG in my home state and with the BBB. DO NOT BUY FROM THIS BUNCH OF THIEVES!!! BUYER BEWARE.

    4 people found this review helpful
    Verified Reviewer
    Original review: Dec. 22, 2022

    I ordered an ornament. It was on sale. It had a code. I put the code in and somewhere in hitting submit the code was gone. I hit cancel. It showed it canceled and it didn't however. I didn't realize that before reordering it properly so now they have over 50 dollars. Haven't heard anything on shipping and it's been over a week. This was a Christmas present. I emailed them. They emailed me back to let me know they had a lot of emails to go through like really it's been days and I've heard nothing. I just want my money back and I'll never order from there again. It's no wonder their stores are all closing. They have horrible customer service.

    3 people found this review helpful
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    Pier 1 Company Information

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    Pier 1