Pier 1 Reviews

I never received my chairs. DON'T BUY Anything from them. Many emails and nobody help me. Nobody refund me. That happens 3 years ago. I will continue writing a BAD and True about this fake company.

One star minus! They are horrible! I ordered something. Got the wrong order. For over a month they haven’t returned my money. Sent lots of emails to me saying refund coming! It never did! I am lucky as I used Affirm to pay. They refunded me asap!! Whatever you do don't order from them. Pier One are Scammers!!! Look online at all reviews!! I loved the stores. They were wonderful! I miss the stores!!! Look at BBB too.

So I had been holding a gift card that I could never find what to use on and was browsing their Facebook ad when while clicking, it auto placed my order on some Shopify app using my cc. I tried canceling right away. Neither shopify nor Pier 1 has a customer service phone number to call. I sent multiple emails since their customer service hours show weekend timings too. I even contacted through direct message on social media platforms. The pier1 side is shady. I could see that all my messages on Facebook were seen and still not replied. In a good reputable company, there will be a ph number to call. I decide worse, I can return this as I don't need some random item that I was just browsing not to mention around $275 over rated price. Pier 1 tells me they can't cancel and if I return I have to pay return shipping and they can only issue store credit instead of money back on my cc. They take forever to reply.

Pier 1 Imports has become a SCAM. DO NOT BUY FROM THIS COMPANY! What a shame. I truly enjoyed shopping over many years in their brick & mortar stores. Since then they have closed their stores for online shopping. I ordered an area rug and a matching hall runner. We received the rugs timely BUT the rugs were not what we ordered. We ordered the Sunset Modern Abstract pattern. We received the Contemporary Pop pattern. Two completely different rugs. (see attached photos). I worked with what appears to be an online Conversational AI group called Gorgias to resolve order problem. After providing all the details including pictures requested and required to simply REPLACE what I received with what I actually ordered.

Do not buy from this company! I received a wrong item and when I tried to contact them, there is no phone number listed, so there’s no way to talk to anybody and the email address link doesn’t work. You end up having to search for the correct email address for them and physically type it in or your mail will be returned to you as undeliverable. After finally finding the correct email address, I received a reply from a bot immediately, telling me to mail the wrong item back for a refund but I would be responsible for shipping it back as per their return policy. The shipping charges I would have to pay by doing that would be greater than the item’s value, since I bought it on sale. In theory I would then get refunded the sale price and would have to re-buy the item at its now regular price. I used to shop at their physical stores quite frequently, but now I sadly have to say, no more!

#pier1SCAM. DO NOT SHOP AT PIER 1. These are some of the words that describe support@pier1.com, Pier1 customer service: execrable, detestable, reprehensible, abominable, hateful, heinous, awful, abhorrent, atrocious, shameful, incompetent, deplorable, despicable, dishonorable, disgraceful, discreditable, mean. They ignore all requests for refund. Their MO is "you will get tired and give up." I am unstoppable. I will use every available resource online to despise Pier1 because they deserve it. They are irresponsible and unaccountable for their errors and their agonizing, embarrassing, excruciating abuse.

I ordered a set of dishes, never received the complete set of dishes and of course could not get any help from customer service which basically doesn’t exist. I received four pieces out of a 16 piece set with no resolution.. No refund. No shipped items. What a scam.

I bought a table that took a month to be delivered, and it arrived with a broken leg. I reported it immediately on December 29th, and it's been more than 18 days, and I've written to pier1@support, but nobody has responded.

Thieves! They charged me for two 16 piece dinnerware sets and sent two tiny individual bowls after several weeks. Only AI customer service and no number to call. I have emailed repeatedly with no response other than the same automated paragraph. They refuse to refund, resend, or respond. They should be prosecuted and shut down. DO NOT BUY FROM THEM!

Do not purchase anything from this store. I’ve never written a review in my entire life but this place is awful. I paid for a dining table and received it damaged. I have been trying to get someone from customer support for over a month and half to help me. There is no phone number to contact for help and they have never responded to resolve this issue. Only contact they have is via email and an automated response with no assistance.