Wal-Mart

If I could, I would give them MINUS stars. I ordered a small fridge, which came extremely damaged. The return label they sent was the wrong one, the date they gave FedEx for pick-up was wrong, then it unraveled from there. We had to get FedEx involved to confirm it had been received back in Walmart warehouse. Then they didn't process the refund. I had to get online and chat with someone 12 different times, I got disconnected deliberately, I had to repeat the same asinine information to every peon up the chain. I called and talked to actual humans, calls were dropped, and again I had to fight my way upstream. I am finally told today that they are processing my refund for the original amount, something they promised they had done a week ago. So, I guess I'll wait another 5 days to see if they have magically and fundamentally changed the way they operate.

I needed to return some paint that I had purchased. It was not the right color. It was very poor quality. It’s not what I needed. In the first time at Walmart, I was told that it could not be returned!!! The cashier kept saying she couldn’t do anything since it was telling her unrefundable in the computer. She never even attempted to help any further. Not even an exchange?? That’s such bs. And I go online and it clearly says paint CAN be returned within 90 days. Wrong color, too much, or just don’t like it. Whatever the reason, it says they take it back. Open or not!! It’s a shame they have so much business because they’re little customer service is our goal motto is a joke!

On Friday, November 9th, I placed an online order for an electric toothbrush. For two days, the order status displayed "processing" followed by a complete order cancellation on Sunday around 10:30 pm right when the order was canceled, I contacted Walmart customer service to get some answers. The representative told me that the order was canceled because it was placed on a device different from what was registered to the Walmart account... I was told to wait 30 minutes before placing the order again, but this time on the same device the account was created on.

I was in the pharmacy department of WalMart to purchase over the counter cough medicine, and noticed there were none on the lower shelf. For flu and cough medicine, my family usually purchase the ** brand of **. I noticed there were plenty of boxes on the very top shelf, but I couldn't reach them. So, I walked over to the Pharmacy Drop-Off Window, and asked if someone tall could assist me in getting some over the counter medicine from the top shelf. A tall young lady came out to assist me, and easily reached the cough medicine on the top shelf. Matter of fact, she brought down about 6 boxes of the ** cough medicine.

Beware. Walmart.com will not honor returns from 3rd party vendors. Stick with Amazon. Walmart.com will never have my business again. I tried to get a refund but was told that I had to go through the 3rd party vendor although walmart.com was where I purchased the item.

I been going to Fulton MO Wal-Mart for 10 years, I will never go back! I was targeted by a young female liberal while walking through self-checkout. Bought a phone, she rudely stepped in front of me and said, “Where's your receipt?” Gave it to her, she took a really long time staring at it, blocking the aisle for many others leaving the store. I hollered, “You are in the way,” and was ridiculed, being embarrassed looking like a common thief. I left and will never go back. LIFE WITHOUT WAL-MART IS GREAT. They lost a few good customers over this one, I have many many friends. Goodbye.

I live in Owensboro Ky. I hope my last visit to Walmart on 54, is my very last visit. The store used to be the best but they are the worst I've ever seen now. Poor service. Checkouts are just stupid. You can't scan your recipes anymore. So I guess I will start going to Target.

I was a victim of racism at the Walmart located in Decatur, GA on Memorial Drive. I am shaking right now and could not complete my purchase tonight because I was about to start crying in line at the checkout. I was attempting to purchase milk, coffee cream, and two power cords marked on clearance. The Walmart app barcode scanner registered a price of $3.50 while the price tag read $9. I was so excited for the savings found as I had come to Walmart tonight specifically for a power cord. Sondra the cashier however would not allow me to purchase the power cord for $3.50. She said I would have to pay $9 because that is Walmart’s policy.

I purchased a sheet set on 11/06/18. The sheets were the wrong size for the bed. I couldn't find my receipt, but based on the refund policies found online I brought the sheets back to the store and attempted a "no receipt return". The sheets before tax rang up $29.98. I asked the CSM if I could exchange them for the right size. She informed me that she couldn't do anything without the receipt. I asked her about the policy online, and she showed me a laminated, more detailed return policy, which at the bottom, that the store highlighted, said "Store management may change these policies at their discretion". So this store decided that anything over $25 must have a receipt, despite the liberal policy on their website and I am left with sheets too small for my bed.

I will never return to the Walmart in Frisco, Tx Preston Road. "THIS" Walmart could care less about the customer. I'm not asking for extraordinary customer service but the management here is an absolute joke! They just don't care. Poor check-out guy Greg, was not able to ring up two Sherpa throw blankets because it said "not for sale" when rang them up. I told him not to worry about it and he insisted on getting assistance from management or someone that could help. Well, not only was he rudely dismissed when he tried to get help from a manager walking by, I was also very rudely responded to when I asked a Walmart worker on the way out of the store if he was management. He said "NO!" and turned around and kept walking. Did not care one bit. I was just going to ask him who the store manager was so I could tell them Greg was only doing his job and no one would assist him with my purchase problem. Sad.