Wal-Mart Reviews

It's always a pleasure. The items are priced fairly and the employees are awesome.

I didn't get the employee's name who was a big help. On 09/15/26 came in after 1 pm noon looking for two items. I was about to give up. Head over to Walmart which I dread. I seen a female employee walking by. I grabbed her. She was wasn't just a help but was very nice and pleasant. Thank you. I didn't get her name. She is tall. Brownish hair and blue eyes that stand out.

My review is to rave about Angela, an amazing lady in Walmart Customer Service in Bentonville, Arkansas. If it were possible to give her more than five stars, I surely would do so. My great-grandson Levi wanted a Huffy Marvel Hulk bike for his 4th birthday. Of course I wanted to give him that bike, that specific bike. I searched and could find it ONLY in a Walmart store in Mississauga, Ontario, Canada. So, I put the bike in my cart.

Always have a great experience. The Optician Ana is patient and kind, very helpful. Four 🌟 🌟 🌟 🌟

I had an outstanding experience at the Walmart Vision Center (Store #02322) in Cordova while purchasing my prescription eyeglasses. From the moment I arrived, I was treated with professionalism, courtesy, and genuine care. Princess **, the optician who assisted me, was exceptional. She was knowledgeable, patient, and took the time to explain my options, helping me choose the best frames and lenses to fit my needs. Her friendly attitude and attention to detail made the entire process easy and enjoyable.

I've purchased several items from Walmart that require delivery and for some reason 2 out of 10 deliveries has actually been in my favor, others I have to search the neighborhood, they need to do better, it's frustrating.

Refunds are a joke. I bought a pressure washer through Wal Mart and a couple months later I was issued a recall notice about being electrocuted for using the item. I contacted the manufacturer as they suggested. I sent them all pictures, all documents pertaining to the item and they were going to issue a refund as soon as I cut the electrical cord and take a picture which I did then they told me that Wal Mart was to replace or refund the product. I contacted Wal Mart and they refused stating that it was over 90 days. This was a recall, health hazard electrocution. I should have gotten my money back. Now I’m fighting and no one seems to care. This could be the very last time I shop at Wal Mart. If you purchase items like this be advised, Wal Mart does not stand by you or the product. They just take your money and tough luck to you.

A table was delivered to my house. I did not order this table. I own 3. I did not need 4. AFTER the order was delivered, it was added to my account. I was charged $115.35 I called Customer Service who told me to dispute the charge with my bank to resolve the issue. I did and had to cancel my card and wait 10 days for another. Then Wal-Mart fought the dispute and the claim was denied. So I called customer service again. I had to argue with AI for 15 minutes about reaching a person. It lied and said there were no agents available.

I had forgotten to cancel my plus membership last year, so I cancelled it right after it expired. Membership lasts until it runs out rather than refunding. I had cancelled because Walmart is not a reliable delivery service, I am not healthy and only have items delivered. nine out of ten times it is wrong, substitutions completely different, items missing, extended delivery, I even received one order at 1am, way too late for a delivery, I found it at 7 am, good thing it had nothing that needed refrigerated, since it was summer, and now, even though they tell you it is a free delivery, they charge unless you order 35.00.

I have yet to get my order correct! They substitute stuff that is obviously not comparable and ALWAYS increases the cost! I'm done with the Walmart app!

Try a negative five stars. FORMAL COMPLAINT: VIOLATION OF CIVIL RIGHTS & ADA ACCOMMODATIONS. To Walmart Corporate Compliance / Management, I am writing to submit a formal grievance regarding a severe incident of discrimination and mistreatment by your staff and local law enforcement at your facility. I purchase some medicine because I was having an asthma attack before I got there and I didn't have my inhaler I bought a pulled barbecue sandwich. Some allergy medicine and something to drink and I went into the family restroom to eat and take my medicine. I noticed it was raining so I wanted to wait because if I went outside my asthma attack would probably gotten worse.

🚩Caution🚩 Walmart is not allowing customers to purchase "White distilled vinegar with ebt cards food stamps" when I found out through a "Very reliable source" that yes, "Customers 💯% can purchase white distilled vinegar with their food stamps when it is a food item. It's all about "The labeling" meaning Customers can't purchase white distilled vinegar that's mixed in with cleaning products meaning "Inside the cleaning products". If any other customers have been told that you can't use your food stamps to purchase white distilled vinegar and "Had to pay money" meaning "Cash, debit/credit" please feel free to reach out to your "State snap agency" or USDA "Office of inspector general" (oig). White distilled vinegar can be purchased with ebt, snap benefits food stamps as it is a food item!!

I’ve been using Walmart’s home delivery with groceries and the more I use the worse it gets. Today’s order they sent a time of 9 37 and showed up 10 10. They also had 3 substitutes and sent them to me and I decline them but they came anyway! I’ve tried before and went there and they were right on the shelf. I guess gotta stop using delivery! Need to be more careful in hiring people!

This Walmart all shops lane in Jax Fl 32256 have gone from bad to worse. I picked up my online grocery shopping only to come back home with an entire wrong order. Clearly someone else’s order. Not mine. I cannot do grocery shopping now because I don’t have the extra $ to cover it. Top of out all, staff is so rude and unprofessional. I have to wait until Walmart reimburse me back. Which is unacceptable. Walmart gotta do better.

Ordered tires and never got them!! Walmart says they got stuck in Bakersfield, CA. I've been waiting for 6 days, and no one can help me!!!

Awful. I am deleting my account. I am just going to order from some other app. 3 weeks I waited for something basic that the store shelf has in stock. And couldn't even get my money back, according to them, because is on transit.

Delivery driver scanned and picked up my order. They made some other deliveries and then just disappeared off the map. About an hour after that I received an alert my order was delayed. The driver had taken off with my order. Walmart is saying there is nothing they can do! I can’t get my order rescheduled or redelivered because (for two days now) my order is still out for delivery! And this makes the order not eligible for a refund! I am disabled with no transportation and limited funds and Walmart is holding my money hostage for an order that has been stolen! I cannot buy cat food for my cats now! I want my items or my money! All customer service says is there is nothing they can do…. I FILED A POLICE REPORT!

I ordered a child’s bed from Walmart for my granddaughter before she had her twins that were delivered today. It came damaged on September 4 and I have been trying to deal with customer service and they have not resolved my issue at all and my granddaughter doesn’t have a bed to sleep in, and every customer service person I spoke to lied. And and then I went to supervisors, and they lied their asses off too, telling me they were gonna resolve it all before the babies came, well nothing‘s resolved.

Walmart has got to the point that I don't even want to shop there. I am bed bound. I depend on the delivery system. Sometimes I place orders several times a week. The orders either messed up, I get somebody else's order. Missing items. For example I placed a $70 order last night and received $15 of that order. Six items, three delivered. I would rather shop at Aldi's. I never buy meat at Walmart anymore. Their quality of food stinks.

SAFETY ALERT! Walmart was good for a few items until this happened! This is why people should start checking the product/safety seal. Customers need to stick together and start shopping elsewhere. This is theft from people who spend their money. Yes, you will get your money back (3-5) days so wait OR use more money (gas) for a replacement (in store). Either way, they are taking money from you. Vitamins, really? What about the milk, vegetables (someone contaminates with flea killer), or meats that shrink? They really don’t care about customers. The reviews say it all. Until you stop making them feel important and that you need their store, this will continue to happen. As for me, I’ll be spending my money at Target! The joke is not me; it’s on you. I’m no one’s dummy! Tootles for my mommy.

The process I’ve gone through with Walmart after a simple order has been the most frustrating consumer experience of my life. To the point where if I can ever get it fixed, I’m deleting the app and never going near a Walmart again. I ordered some things from Walmart and was gonna have them delivered. I decided I wanted to change the color of one of the items, but I couldn’t cancel an item because it was set for same-day delivery. Mind you this is less than five minutes after I’ve hit submit. So I call customer service and they can’t do anything completely and totally helpless. So I say fine. I’ll cancel the rest of the order and redo the other items. I hang up and I’m try and make an order. But now it’s under the threshold for free delivery. So I called back and the guy says he can’t do anything until I order, but he would refund the delivery fee.

Ordered from Walmart, they selected LaserShip to deliver the order. LaserShip says it delivered a package, to me, from Walmart, but the picture provided (to prove it was delivered) is not of my house. I have suggested to Walmart they not use Lasership. If I see Lasership as the shipper for Walmart, I will proactively cancel the order.

Lately, especially with my last two orders, items I’ve paid for and Walmart says were delivered, were missing. This is extremely frustrating! The only option given is a refund. I want what I’ve paid for, period! I was missing 5 out of 6 items in one delivery. Two items missing this time. I won’t go back any further. If I was NEAR a Walmart with a vehicle, I would go myself. I’m over it Walmart. Aldi seems to be a much safer option. Who is held accountable for the already paid for missing items??

Walmart needs to have lock on their wheel so customers won’t bring the shopping carts home and leaving them in the alley entrance. I have a camera facing the alley area and seeing people bring those carts to any area and leave them. I do call 311 and they pick them up and I don’t know what happens next. Walmart always get new carts but not worry about the ones on the streets. They must have money to spend. It would be nice if they see the problem and start putting locks on the wheels so it won’t leave the business area (shopping area). Most stores do have locks on their wheels and yes they have symbols on the sidewalk how far they can go and it stop 🛑. Yes most people don’t have vehicles but now they should look into buying carts and they do sell them in stores.

Multiple stores with multiple issues, online shopping is honestly worse somehow. In stores the management and staff don’t know how to communicate or take feedback, I got threatened to be trespassed because I wanted to talk to the manager of a certain store and she was so close minded and came in hot, didn’t want to listen and basically told me tough luck. Upon my second interaction I was told I would be trespassed if I ever called or spoke to the staff again. Honestly a joke, funny thing is the thing I was asking for was implemented nationally and she told me they would never but they did. Did enough to make me go back ever. Honestly if a conversation makes you feel like you need to threaten legal actions then you shouldn’t be a store manager. Looking at you Jax.

Online shopping used to be wonderful. I was able to check out 4 of my 15 items. The rest were OUT OF STOCK. WHY LET ME PUT THEM IN MY CART TO CHECK OUT? 😡

Horrible Customer Service While selling bugs. A reflection of management. Walmart Supercenter #2956. 1401 Il Route 59, Shorewood, IL 60431. 815-609-3381. After purchasing Great Value Mac and Cheese I discovered bugs on the packages. These were the only new item added to the pantry so I called to discuss Refund or Exchange Policy and inform the store manager of this disgusting experience.

Updated on 09/04/2026: This is follow up review to one I wrote Aug 19 2026 concerning 2 female Walmart employees harassed me for no reason. On September 4th the police came to my house and informed me that if ever came in Walmart again the police would arrest me for trespassing at Walmart. The whole thing started when I enquired about an online price and the in store price was different. We went back and forth about it and I accepted the fact they wouldn't let me have it at that price and continued to finish my checkout.

Walmart charged me for the walmart plus membership without my consent. They tried going through every card I have on file until they were able to get through one. Over $100 stolen from me. When I called, their ai system absolutely refused to let me speak to a representative. It said walmart was not going to give me my money back. I had to dispute it with my bank. This is not only disgusting behavior from walmart, it is ILLEGAL. I wonder how long before a class action is filed.

I am standing at the service desk at the Walmart in Porterville California at this time. My friend bought a futon online and it was missing parts, one of the arms. Won't hold together without it. She was told to take it back to her local Walmart after she spoke to the company that apparently is a third party that Walmart lets sell things on their website. Now at the service counter Walmart is saying they do not return third party purchases. She had no idea. We looked at futons in the store here. Walmart is not backing up what they're selling. Even eBay and PayPal backup what people are selling. PayPal even backed up my purchase with the card.

My last 3 visits of over a 4 week period at the Walmart located at 10300 Industrial Blvd Covington, GA 30014 have been VERY DISAPPOINTING. Starting with shopping carts located all the lot {which customer play a large part in}. That haven't been collected. Grass that is in dire need of being cut. As you enter the store you meet store greeters that don't greet, employees that don't speak or acknowledge you, store shelves that are not fully stocked. This store is a 3-star rated store that can become a 5 star with team work, communication and employee pride which starts with the store managers. I will be looking for immediate improvement.

Telling a customer that a cancelled order that was barely paid for within 15 min can't be returned for up to 10 days. That long to reverse a cancelled order charge. Through a human chat with automated responses. I have deleted the Walmart app as they'll never be able to hold my money again!!!! My email said it's been released but of course that's a lie as it's still on a temporary hold in their online system. I am disgusted & I need my cash back onto my card!!!

I was making a return without receipt which was purchased on 07/12/2026 which was found on computer when they looked but they found another item and wouldn't accept return. They clearly found that the item being returned was clearly purchased there but still wouldn't accept it. What I want to know is why I understand didn't have original receipt but they found the purchase but because another item was purchased with purchased that was being returned they couldn't accept it which makes no sense at all because first of all if you saved every receipt where you put them all when you buy something you expect to work and when it doesn't you should be able to return it especially when they actually found proof that it was purchased there. That sucks.

I spent nearly an hour on the phone with your artificial intelligence (ignorance) to resolve a problem with logging into my account. You could not match my name to my password, email, or phone number. I had to reset my password. Finally got logged in and placed my order. It was shipped to Grande Prairie, TX. (A long way from Cedar Park, TX.) GP was never mentioned but yet your AI address me by my first name. If it was so smart, it should have known where I was. Especially after giving it my name and email! Then when I went to my local store, the call-in number was still broken (so they say). The 4th assistant sent me to another wrong store across town. WHY IS WALMART THE ONLY STORE THAT I HAVE TROUBLE WITH?? HOW DO YOU STAY IN BUSINESS??

Walmart, they are liars. In the last week they've told me countless lies over and over! My fam will be boycotting your stores as this isn't the first time they've lied to me!!! [SHADY **].

My EBT card has not worked for at least 4+ months with Walmart+. This is for the online website and app delivery only. My card works flawlessly in the store and every other website accepting EBT benefits. I've contacted Walmart CS 5 times attempting to get this issue resolved. I'm a caregiver for my disabled mother needing 24 hr. care. To physically go to the store requires me to get someone to stay with her. Hence, the reason I subscribed so I could order online and get delivery. The first four attempts (after getting past the AI screener) I was promised that my case had been elevated to their internal team and I should expect a resolution within 24-48 hrs accompanied by an email stating that my issue had been resolved. I have never received either from Walmart CS.

Walmart Superstore #5743 (4500 Fayetteville Road, Raleigh NC 27603) committed a severe double-processing error on Check #**, manually running a paper check in the correct amount after already clearing it electronically in an inaccurate amount without first clearing the incorrect transaction (unauthorized duplicate transaction in violation of Federal EFTA/ Regulation E).

Been a Customer for years, whenever they deliver, they send a picture of your package in front of any apartment door or sit the packages on the outside doorway, where someone can take it. When you call they will tell you that it's been delivered and that you have to wait 48 hours before they can refund or resend package. One time they asked me to send a picture of my door to see if I was telling the truth because this happens too much. I am through shopping online with them. I will only shop when I am in a state that has a Walmart... It's time to use stores with better delivery service.

I had one of the worst customer service experiences I've ever encountered with Walmart. During a same-day delivery, the driver drove onto my lawn while backing out of my driveway, damaging several of my solar lights and leaving broken glass and debris behind without saying a word. One of the fertilizer bags was also torn, causing the contents to spill. What should have been a simple issue to resolve turned into weeks of frustration. A Walmart representative initially promised me a full refund for my purchase, but it was never processed. I was repeatedly transferred between Customer Service, the Payments Department, the local store, Corporate, and the Claims Department. Every department gave me different information, and no one took ownership of resolving the problem.

I had a grocery order that was being delivered BUT I could see it wasn’t mine. Never received & Walmart stole my money for that order. I’ve disputed charges with my bank. Yes I tried 3 times yesterday with Walmart customer service to rectify. Yesterday I created a new grocery order for delivery today. I called customer service this morning for another attempt to get my money returned. The customer service canceled my delivery order for today!!! I created a new order for delivery at noon today!!!