Wal-Mart

Wal-Mart

 1.3/5 (46 reviews)
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About Wal-Mart

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 15, 2023

Walmart.com SUCKS. It's not even worth giving one star. Never order from them!!! My order number **. The system is also messed up, and I return and get a refund, but I haven't received it for 3 months until now. In addition, my account is arbitrarily closed, making the refund process even more difficult. It was so hard and annoying that I thought about just forgetting it, but if the amount is 120 dollars, I shouldn't give up, right? Every time I call, I have to state the situation from the beginning, and now it's hard to even connect by phone. NEVER BUY FROM Walmart.com!!!!

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: March 5, 2023

PLEASE bring back 24 hour shopping!! I shop at Walmart several times a week but I am reaching the point of boycotting all of the stores in my area. The main problem is the online shopping department. The employees who are responsible for picking out the online orders are rude and in everyone's way. Maybe Walmart needs to set a time for online shopping. It is a problem when their big blue carts are in the way of other shoppers who actually come to the store and shop for themselves. I used to shop between 12 midnight and 6 am which is the best time to go to Walmart. I was at my local Walmart earlier today, but couldn't finish my shopping due to the online shoppers.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2023

    On September 15, 2022, I placed an order for a Kid Kraft Modern Outdoor Swing Set. This purchase was to be a Christmas present for our children. It shipped in two boxes and arrived at our place on September 16, 2022. The boxes were placed into the garage, and we waited patiently for closer to Christmas to set up the swing set. On December 17, 2022, while my husband began to open the boxes and started the process of putting the swing set together, we noticed we received two boxes with the exact same parts. Two boxes of 1 of 2, we were missing box 2 of 2. We immediately got on the phone and called Walmart’s Customer Service. We had the pleasure of speaking with Najae, she promptly informed us there was an available box 2 of 2 for this order and we could replace one of the duplicated boxes for the box 2 of 2 and it would arrive no later than Monday December 26, 2022.

    We would just need to return one of the boxes 1 of 2 and Walmart would ship the replacement for box 2 of 2. Again, this was a Christmas present, and she guaranteed we would receive the parts and be able to build the swing set. We explained to her that if we wouldn’t receive the box that we would send both boxes back and ask for a refund. On December 28, 2022, I received an email stating the return was received and Walmart would be refunding the money. For obvious reasons, we were upset that we did not receive box 2 of 2 as promised, and now the money was refunded to a card that is no longer active.

    After multiple phone calls and live chats to Customer Service from myself and my husband explaining the situation, no help has been received. We have a box with parts that we cannot use to build a swing set and after being told we needed to call our financial institution to receive the refund or that Walmart’s billing department would be contacting us for additional information, with no communication at all, it magically appeared into our bank account on January 25, 2023. I have requested a refund for the remaining order, and I am willing to mail back the box 1 of 2 at their cost. I have been unsuccessful in getting the refund owed and I am frustrated and disappointed.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2023

    On 12/20/2022 I ordered a MOOER RED TRUCK Combined Guitar Multi-Effect Pedal Processor Overdrive Distortion Reverb WAY01. I was charged a total of $281 plus some change for the item. I ordered it for a Christmas gift but was advised it wouldn't be delivered until 01/12/2023. I waited patiently although my son needs the item asap and my money is in Walmart's hands. On 01/09/2023 I received notice that the item with the tracking number was delivered to our mailbox. We were concerned because we didn't believe the item would fit in the mailbox.

    When we retrieved the item it was a torn envelope the size of the shipping label with a tiny emery board inside. I immediately contacted Walmart Customer Service and demanded my money back so my son could get what he needed and had been waiting on since Christmas by purchasing something locally. I got the runaround and after about 1 1/2 hours I requested to speak to a supervisor. After another 30 minutes on the phone I got an apology, a $25 gift card and a promise that I would be able to get a refund on Saturday the 14th because there was a window and because the delivery date fell between 01/09 and 01/12/2023 and because Walmart rules said I had to wait two additional days I would need to call on Saturday.

    I waited one additional day and called today, Sunday, 01/15/2023. Once again I got nothing but a runaround waiting considerably more time after two additional calls and a bunch of research. The first person on today's call promised me a refund but said I'd have to wait 24-48 hours for the funds to be refunded. (I'm sure Walmart prefers for the money to be in their account as long as possible rather than mine). I asked for a confirmation and she said I'd get an email advising me of what she had stated. I checked for the email and what it said was they were investigating where the item was and contacting the seller and I would hear from the seller in a couple of days. So what she said was a lie.

    I made actually two more calls because the first one just sat there, finally after the initial conversation I had to ask for another supervisor. He was completely uncooperative and said I had to return the item first before I could get a refund. I said I wouldn't waste my time returning a one inch emery board, if I received the item and wanted my money back of course I would return it but not this total insult of a package. I did offer to provide a photo of the label and item. I also advised I was already promised a refund immediately and I believe they would have taken notes as all businesses I know take notes regarding calls. He continued to insist he wouldn't give me a refund without returning the junk I received in spite of the promise previously made by a supervisor.

    I would highly recommend that no one do business with Walmart in light of their horrible customer service, dishonest promises and crappy vendors. I looked up the vendor and they had terrible reviews and I could only find reviews about clothing items, nothing musical or electronic. They are past the delivery date and have zero right to be sitting on my money. I am appalled by their behavior to say the least.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2023

    I purchased a mini Apple iPad for my wife at Christmas from Walmart online which turned out to be defective. When I went to return this defective product I was told by the Walmart customer service person that this was a third-party purchase sell. To make matters worst they told me that the third party 6AVE Electronics would be sending me a refund which could take up to 3 weeks but Walmart had no problem get my money in a matter of minutes when I purchased this product. This is what I call bad business practice.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 2, 2023

    I bought clothes online. They charged my credit card but show that they never processed my order after six weeks. The clothes showed up but it shows online it was never shipped. I tried to return the clothes to a store but the store said since the status shows not delivered they cannot issue a refund. I called customer support and after five weeks they cannot resolve the issue. So I am out the money and Walmart refuses to issue a refund. I will take the loss and donate the clothes to charity.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 27, 2022

    Worst company ever! I placed a delivery order an entire day in advance. At the time it was supposed to arrive, there was no word, no communication, nothing. I reached out and was told it would be escalated and I would receive my order within the hour. Lies. I attempted to call the store and kept getting routed to the pharmacy and was finally hung up on. I waited two hours and reached out again. This time I was told my driver had arrived. Still nothing. Finally, I contacted Home Office and they said it was a problem with the third party delivery app and I could pick up my order myself. They gave me a $15 coupon code.

    On the way out the door, I get an alert that my order was on the way. I wait and nothing. I tried to contact the driver multiple times and they did not answer and finally turned their phone off. I then get a notification that my order was delivered, but nothing was on my porch. A picture was available and it was not my porch in the picture. I contacted Walmart yet again and they processed a refund that will take DAYS to get back. I finally contacted customer service again to delete my entire account and they gave me push back. They told me I was a valued customer and offered another $15. I let them know I was not interested. It took 30 minutes for them to close my account. Throughout the day, I was lied to, hung up on, and even had a chat rep disconnect the chat on me while I was typing. I decided I am done with Walmart and will be using Kroger and amazon from now on.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2022

    I'm a Wal-Mart+ customer and use Wal-Mart online on a regular basis. I tried to order a product from Wal-Mart online with a credit card with my name. Plus, the item was being shipped to my home address. And the charge was approved by my credit card company (please note, I don't have any credit issues whatsoever. FICO 850+. Trust me, I'm not bragging). They canceled my orders (I tried twice). Contacted customer service and I was told that their "AI", flagged my order and I should wait 24 hours to try my order again because someone will manually review my order. I checked the item this morning and they pulled it from their offering. Knowing that they screwed up, I believe Wal-Mart management informed their customer service reps to tell customers to wait again to retry their orders. If I used someone else's credit card and/or I was shipping to an address that was not on file, I can kind of understand. But this is complete dishonesty on Wal-Mart's part.

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 5, 2022

    Franklin NJ Walmart, not the pharmacy itself just a particular pharmacist. I would give a 0 stars if I could. My husband had a prescription filled. The Dr. usually does not put generic allowed but this time he did. We did not know until he got a text from the pharmacy that the prescription was filled. I had to explain to my husband it was a generic. He had tried a generic 30 years ago it didn't work as well as the name brand, but he thought his condition has improved and the cost difference between name brand and generic is over $100 he would give it a try. I preferred he take the name brand When he got home, he rethought it and felt the name brand was better choice. He didn't know what to expect when he returned to the pharmacy.

    He didn't know if he would have to call the dr, he didn't expect to be able to return it didn't expect a refund or insurance to pay and he didn't blame the pharmacist. He was hoping he would be able to pay cash for a name brand prescription. As soon my husband started to explain the pharmacist started to rant, rave and yell you accepted the generic. Every time my husband would try to explain he would be cut off. He said he didn't expect a refund, he would pay, and the pharmacist would go back to you accepted. My husband said several times it was my husband's fault He never got to explain why he didn't think the generic was right for him. As a professional pharmacist if he listened, he might have been able to address our concerns with generic.

    I then got involved, tried to explain to the pharmacist he stopped me in midsentence." Oh no you knew it was a generic". No one was denying it. My husband said there is no use in trying to explain. Finally, I said to my husband get the prescription we will go someplace else. Only then did the pharmacist ask an assistant to get the name brand prescription while still yelling there may not be enough, insurance won't pay and it will be 100s of dollars more. After 20 minutes of a ranting pharmacist the assistant came back with a thumbs up and a smile. There was no reason for it. We weren't blaming him.

    He just wouldn't let us talk and when we tried, he either didn't listen or stopped us before we could explain A simple we don't take returns; you shouldn't have taken the generic since you did insurance won't pay or we can't do anything about it. I realize it was all our mistake, but his behavior was unprofessional, no one should be talked to the way he spoke to us in front of other customers. There was no point to it, he ended up refilling the prescription. I was being scolded like a 2year old in front of other customer. It was ridiculous.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2022

    I'm in the process of building a new home and need 28 rolls Cedar-mat to install a metal roof. After determining that Walmart sells this product at a significant savings to Home Depot ($169.00 vs $214.00) I tried placing an order on the Walmart website. Unfortunately, Walmart limits the number of rolls you can purchase on their website to 12 ea. After placing 3 separate orders to get the 28 rolls that I needed to complete the job, I get a notification from my bank about a suspicious purchase on my credit card.

    After I verifying my purchase with Chase Bank I was told that it was OK to go ahead a reorder. After placing a second order with Walmart I get a second notification from Walmart canceling this order. I spent the rest of my "day" on phone speaking with various Walmart Fraud department, customer service personnel and supervisors never getting this order resolved. I've decided to place this order with a local distributor at the same price as Walmart but I will have to pay for shipping. I sure wish Amazon sold this product because Walmart is a nightmare getting someone who knows what they're doing.

    8 people found this review helpful
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    Wal-Mart Company Information

    Company Name:
    Walmart
    Website:
    www.walmart.com