Wal-Mart

I purchased ammunition at the Covington, LA location and returned to the store with the receipt to either get the box of ammunition or get reimbursed. A Walmart manager reviewed the video tape and verified the purchase. The manager also said the customer after me left with the box of ammunition. The manager that reviewed the transaction and the co-manager, Heidi, refused to give me another box of ammunition or reimburse the money I spent on the ammunition because I went through a self checkout line.

I placed an order and was given a delivery date. I received half of the order a day later than expected and the other half is now 3 days late. I was told by a chat rep that I would receive the order by 10 pm (yes 10 pm) and to wait for it last night. Nothing came. Now today an agent told me it should be to me within 24 hours. Told them am leaving town and do not want package sitting outside of empty house. They told me nothing they can do but wait the 24 hours, either leave a note on door to have carrier take back or wait for a reply from carrier to authorize return and then refund. Very disappointing.

I placed an order on 8/28 for pick up on the same day around 3:30 am. Subsequently, at 5:56 PM I received an email that one of the items was cancelled because it was not in stock. Then at 8:34 PM I receive an email that the items were not ready. I ordered these item for an event I was having on 9/1. I waited until 8/30. Still heard NOTHING from Walmart so I cancelled the order and purchased my items elsewhere to make sure I would have them for my event. Online it showed processing not ready for pick up and cancellation requested, in addition to the item Walmart cancelled because it was not in stock. I contacted a representative and she told me that the items were not cancelled, and she could NOT cancel the order on my end; the system is hung up.

After purchasing a $100 Walmart gift card on August 11 and giving it to my grandson couple of weeks later he was unable to use the card. Evidently someone in California made a $99 purchase prior to the date that my grandson received the card. My contact with Walmart resulted in a repeated message that the purchase was made prior to the card being registered therefore nothing could be done.

Ordered for pick up and it was cancelled by Walmart but they still managed to charge my card and hold my monies for over NINE days. According to their own site they won't deduct monies until you pick up! They stole money from a disabled man and his family.

Warning: Do not take your vehicle to Walmart’s auto service center. They will not honor any damage done to your vehicle by their employees. Their insurance claim process is set up to *not* serve their customers. It is unfortunate that a billion dollar industry like Walmart will not cover even the smallest of damages. In my circumstance, it was a small tear (first and only) in my leather driver side seat. I was absolutely sure it happened at Walmart. I was told that they did not have enough 'evidence' to process the claim - after weeks of trying to connect with them.

I purchased a wedge pillow online on August 16, 2018 and Walmart.com sent 2 wedge pillows instead of one. On August 20th I contacted Walmart.com and arranged to pay for the second pillow. Instead of pulling the second payment once from my account Walmart.com pulling the second payment twice from my account. I contacted Walmart.com 3 days after the pull to discuss it and was told they would research it and get back with me in 5 days. I never heard back from them so I contacted them the beginning of September. I had to explain the entire problem again and was told that since I didn't make the purchase through Walmart.com they can't do anything about it.

I ordered a 4K television from Walmart.com for a really good deal with the 3 year warranty on September 7. I was guaranteed delivery on September 10 at a specific store near my area. I waited until the 10th but never received an email saying they had received the order but I went to the store anyway. They didn’t have it. I went the next day, still didn’t have it. I called customer service the next day and they confirmed with me that the order had arrived at the location and to take a case number that they had given me and show it to an employee at the store who could call back and confirm with customer service that my order was indeed at the store.

The last few times I have shopped at my local Walmart, I have noticed fewer cashiers and longer lines. Today there were 4 cashiers and each had 4-6 customers waiting to check out. I waited ten minutes before beginning the checkout experience. By the time I arrived home with my groceries, my ice cream was melted and other frozen food defrosted. I have a new Meijer store near me where I will begin shopping because of the poor customer service I have received during my last few visits to Walmart. I called their 800 number and was provided with no solutions. Very disappointed.

I had ordered sneakers for my daughter from Wal-Mart.com. I was sent the wrong size. First, I went on the Chat customer service. The agent assured me I'd get the right size this time. So, I sent the shoes back. WRONG SIZE sent for a 2nd time. Go back online to go through the Chat customer service and I was reassured and promised that I would get the right shoe. Returned the shoes for a 2nd time. WRONG SIZE for a 3RD TIME! Finally, wrote an email. All I got was an apology and offered a refund. I waited about 1 month and still have the WRONG SIZE sneaker. Talk about frustrating. Customer service didn't resolve my issue. Never ordering online from Wal-Mart again. Be aware.

Went to order a set of Mastercraft tires sku# 563861214 and all day long it shows them priced at $90.78 but go to add them to the cart and the price jumps to $95.25. They refused to honor the advertised price. Had I not realized my total was higher than estimated I would have probably never known. Be sure to check your prices before you pay at walmart.com!

On Sept. 6 I placed an order for grocery pick up from the Bedford, Va Wal-Mart. I cancelled the order the same day, as I have done a couple of times in the past. It's Sept. 10 and the charges are still listed as "pending" on my account. Wal-Mart credit said there was a "code" problem but it was up to the local Wal-Mart to fix it. The number for Walmart.com customer service for groceries connected me to someone who said the cancellation was approved but it would take up to 5 DAYS to show up on my card. He said, I SHOULD have called them directly to cancel the order so it wouldn't "go through the system". There is nothing on the Wal-Mart website to indicate that you should call them to cancel an order.

They rarely get the orders correct. Items are left off or added. I was returning an item to Walmart customer service and was making a purchase at the same time. Instead of refunding my money, the customer service rep told me that she was applying my refund to the new purchase. What she did not mention is that she was not refunding the tax that I paid for the item. I wonder how many times Walmart makes refunds without returning the tax to customers. It appears to me that if this is a normal practice, it will certainly add up to a lot of money for Walmart and a loss to the customers. I was in a hurry on my way to an appointment and did not discover the error until later that afternoon. I will be returning the items for a refund of all of my money including the tax.

I have serious complaint regarding the store at 745 US Highway 287, Lafayette CO 80026. My husband, teenaged daughter and myself were shopping there today. It is our normal store. We have shopped there for 4 years, spending approximately $600 to $800 a month. Today, my husband and I got our weekly groceries and some clothing at a regular checkout stand. While we were doing this my daughter went and got a pair of jeans, two boxes of crackers, a Halloween decoration and a bottle of a juice drink. She was using her own money and went through the self checkout.

I went to the pharmacy to get medicine because I had a coupon for GoodRx. And the lady that worked there told me they were going to close for an hour because they were going to lunch. Her attitude and behavior was like I was bothering her because I wanted to start using Walmart as my pharmacy. No sorry. Nothing, I will never go back to Walmart. It was messy, dirty, and the customer service was by far the worse I have ever experienced.

Cortland Supercenter Walmart located at 819 Bennie Rd, NY 13045. The selling associate are so lazy, including management (Robin). I called the store to verify they had a particular item in stock Swai fillets 4 lbs bag. I was passed around the whole store for about 10 minutes in between holds, until I asked for a manager. Spoke with the store manager and only then I was told the item wasn’t available. My response was, "Why this wasn’t told to me during the time I was being passed around."

Walmart customer service is so unprofessional in this location. SADDLEBROOK WALMART. The employees has a lot of attitudes and very feisty. I went to Walmart to return a gift from my baby registry. Savion and the 2 girls who work in the customer service were not helpful and doesn't know what they're doing. Managers were useless. They’re more pro employees than customers satisfaction. A waste of time and energy talking and explaining to them and it will end up nothing they can do to solve the problem. I'm very disappointed!!!

I ordered gift cards online with other merchandise. When I got the gift cards I decided to call the number on the back of the cards to see if they were activated. They were not. Still waiting to be resolved. Calling has not helped. I asked for a person to speak with at the gift card area (you can’t zero out and talk to a human) and the Customer Service Rep gave me the number on the back of the card!!! Chatted with someone in line at Walmart said it would be escalated. I think they just read off a script.

Ordered a jar of Bliss Multi Faceted face mask for $13 and received a packet of 3 trial sizes which I have purchased before from other stores for $3. They said someone would get back to me when I filed a complaint about my order, but they never did.

Ordered pet food at a great price from Walmart's website with advertised 2 day free shipping with purchase requirements. Package was suppose to arrive 9/4 with the two day delivery and now 9/7 and still no package. The shipper (LaserShip-Tampa) acknowledges that they have the package and all that they keep saying is that it will be delivered the "next day." Their tracking history looks like a nightmare with every day listed as "out for delivery" and then no delivery. At night when the trucks come back, the tracking has an exclamation point with my town name on it.

On September 4, 2018 at 10 A.M. I ordered and paid for a Nintendo Switch that was in stock both at the store and warehouse. I paid for next day delivery. By 3 P.M. on the 5th I started a chat with customer support asking why I had not received any information about my purchase or shipment. They said something had happened and my order never processed. I have worked retail in shipping and receiving. That doesn't happen. So she gave me 10% off the purchase and had them rush order it for today the 6th. It's now 1:30 P.M. and the order tracker says waiting for package to arrive at USPS. So not satisfied at all with Wal-Mart online. Really need to step it up, I have never had a problem with Amazon or Ebay. I have been shopping at your store once a week since 1994. Guess I will be calling to see what has happened this time.

I purchased Pinalim tea on Walmart website. I used the tea as instructed for twice, didn't work. I used two tea bags, didn't work. I used three tea bags, didn't work either. I took it to Walmart, I should return it through their website. The representative called me, and said, "Because of you opened the package, we cannot take it back." Nonsense! How can I say the product didn't help, if I didn't try it? Poor customer service. I stay with other online providers especially AMAZON, it's the best.

Aug 28, 2018 I placed 2 orders with Walmart. One item arrived in Aug 30 and another, I have not received. Both were guaranteed 2 day shipping. I went to Wal-Mart store, I asked customer service to help, but they told me that they could not help me because I was in the wrong Walmart. They don't care about their customers. Anyway, I had enough with Walmart, I just need my money back.

I placed an order on 8/30/18 and was guaranteed two day shipping. Received an email saying all items would be delivered by 9/1/18. On Saturday 9/1/18, I only received two of the 9 items and when I logged in, the delivery status changed to say it would not be delivered until Wednesday, 9/5/18. I did not receive any notification that there was going to be a delay in delivery nor was it given the option to consent or cancel. I emailed them and all they said my only option was to return the order once I receive it and only then would they refund my money!!!

I went to the Walmart at San Mateo and Central in Albuquerque, NM. After I entered the store I was chased down by an employee who ran up to me and told me they did not allow shoppers with backpacks into the store. What he was referring to was my purse which isn’t that big. My “backpack” was buckled closed. Basically, I was being accused of being a shoplifter. When I looked around me, I saw other shoppers carrying large open shoulder bags that could have very easily accommodated shoplifting. As I said, my “backpack” was buckled closed. Furthermore, I saw another shopper with a backpack-style purse which, granted, was smaller than mine — but still she was allowed to shop.

Walmart Spokane Valley Store #5883 5025 E Sprague Ave Spokane Valley, WA 99212. We have ordered online groceries from this store twice now with the same disappointing service. First time ended up in a 50 minute wait with us waiting in the lot while they did the actual shopping. The manager called the following day to apologize and assure us this is not the type of service they offered in additions to a $20 bill. (We thought no worries they are new to this and let it slide). Now this is the second order we have placed at this store where we called while heading to pick up and after thirty minutes of waiting they informed us they were 20-30 minutes behind with orders.

I placed 2 orders with them. 1 on Saturday the 25th and 1 on Sunday the 26th. Both 2 day shipping. I got the one from the 25th today, 6 days later, and the one from the 26th is scheduled for the 5th. I've called and chatted with them many different times and every time they refuse to help me even though they admit they screwed up. Never once was I able to talk to an American and I had to constantly repeat myself to make them understand. Wal-Mart does not care about their customers. All they care about is money and making sure that they can't issue a refund. I would really think hard about ordering from them. Shop around, because paying $5.00 more for something is way better than dealing with them.

I just spoke to a call center agent named Medina who said she works out of Montreal Canada call center of Walmart. She had difficulty explaining my bill to me, often saying the cents into dollars which was confusing in the conversation. She has heavy Middle Eastern accent but that's not the problem. The problem was when I told her I'm also monitoring our conversation because she kept making mistakes about the amount and also because she can't understand my question; she deviated from the question and did not come straight to the point. Medina then told me to hold on for awhile and came back saying she can't continue with our transaction because I'm recording the conversation.

I placed an order online this morning order # **. I was told online that if I spent $35 I would get 2 day free shipping. Well once I hit the confirm button to place the order I received an email telling me that my order should be delivered on 9/10/18. Today is 8/30/18!!! Where is the 2 day shipping!!? I first tried chatting with a stupid customer rep online that ignored me the whole time and then I had to get offline as I don't have all day to spend on Walmart's customer service chat. I told him to fix it and email me confirmation. Of course he did nothing and now at 2:30 pm I decided to call customer service as I never got the email.

Received my replacement order for 4 cans of dogfood that I did not receive in my original order. They screwed up AGAIN! They sent me Hearty Loaf with Beef. Called customer service AGAIN! They are sending ANOTHER REPLACEMENT! LOL! ALSO, called corporate to no avail! They claim that they have NO control over what these warehouses ship. We will see what comes on 9-1-2018, for the 21 can replacement. If it is also not right, I told the lady I spoke with today that I will be calling back for a full refund, and the incorrect cans that they keep sending me will be donated!!