Wal-Mart Reviews

My review is to rave about Angela, an amazing lady in Walmart Customer Service in Bentonville, Arkansas. If it were possible to give her more than five stars, I surely would do so. My great-grandson Levi wanted a Huffy Marvel Hulk bike for his 4th birthday. Of course I wanted to give him that bike, that specific bike. I searched and could find it ONLY in a Walmart store in Mississauga, Ontario, Canada. So, I put the bike in my cart.

Always have a great experience. The Optician Ana is patient and kind, very helpful. Four 🌟 🌟 🌟 🌟

I had an outstanding experience at the Walmart Vision Center (Store #02322) in Cordova while purchasing my prescription eyeglasses. From the moment I arrived, I was treated with professionalism, courtesy, and genuine care. Princess **, the optician who assisted me, was exceptional. She was knowledgeable, patient, and took the time to explain my options, helping me choose the best frames and lenses to fit my needs. Her friendly attitude and attention to detail made the entire process easy and enjoyable.

I love shopping at Walmart. You get the the good stuff that you need shopping. One-stop shop, everything is reasonable, we can't help because people act crazy in the world from my mind out of 10 Walmart inch. Okay, but customers and the service, it's okay. I don't think Walmarts need to do better with a prices, though, stop trying to overcharge and start looking at the prices before they start doing stuff that they think that we don't pay attention to ball. Oh, Walmart is a good place to shop.

Horrible Customer Service While selling bugs. A reflection of management. Walmart Supercenter #2956. 1401 Il Route 59, Shorewood, IL 60431. 815-609-3381. After purchasing Great Value Mac and Cheese I discovered bugs on the packages. These were the only new item added to the pantry so I called to discuss Refund or Exchange Policy and inform the store manager of this disgusting experience.

2 days earlier I had noticed online that WM priced down 12 pack 16.9 oz pure life drinking water from 3.96 to 2.48. I Normally never buy that product at WM because at WM it's higher than some stores by 1.00 to 1.50. Shelf price still 3.96 so I take to the checkout and show them the post on line for 2.48 and all hell broke loose. Oh no that was the online price. So their worthless customer service member telling why I can't have it even it's online. I told her to be quiet because if I wasn't getting that price I didn't want to hear anymore from her. Was that the end of it oh no. She went and got some almost 6 foot tall Amazon women to get in my face.

Walmart charged me for the walmart plus membership without my consent. They tried going through every card I have on file until they were able to get through one. Over $100 stolen from me. When I called, their ai system absolutely refused to let me speak to a representative. It said walmart was not going to give me my money back. I had to dispute it with my bank. This is not only disgusting behavior from walmart, it is ILLEGAL. I wonder how long before a class action is filed.

I am standing at the service desk at the Walmart in Porterville California at this time. My friend bought a futon online and it was missing parts, one of the arms. Won't hold together without it. She was told to take it back to her local Walmart after she spoke to the company that apparently is a third party that Walmart lets sell things on their website. Now at the service counter Walmart is saying they do not return third party purchases. She had no idea. We looked at futons in the store here. Walmart is not backing up what they're selling. Even eBay and PayPal backup what people are selling. PayPal even backed up my purchase with the card.

My last 3 visits of over a 4 week period at the Walmart located at 10300 Industrial Blvd Covington, GA 30014 have been VERY DISAPPOINTING. Starting with shopping carts located all the lot {which customer play a large part in}. That haven't been collected. Grass that is in dire need of being cut. As you enter the store you meet store greeters that don't greet, employees that don't speak or acknowledge you, store shelves that are not fully stocked. This store is a 3-star rated store that can become a 5 star with team work, communication and employee pride which starts with the store managers. I will be looking for immediate improvement.

Telling a customer that a cancelled order that was barely paid for within 15 min can't be returned for up to 10 days. That long to reverse a cancelled order charge. Through a human chat with automated responses. I have deleted the Walmart app as they'll never be able to hold my money again!!!! My email said it's been released but of course that's a lie as it's still on a temporary hold in their online system. I am disgusted & I need my cash back onto my card!!!

I was making a return without receipt which was purchased on 07/12/2026 which was found on computer when they looked but they found another item and wouldn't accept return. They clearly found that the item being returned was clearly purchased there but still wouldn't accept it. What I want to know is why I understand didn't have original receipt but they found the purchase but because another item was purchased with purchased that was being returned they couldn't accept it which makes no sense at all because first of all if you saved every receipt where you put them all when you buy something you expect to work and when it doesn't you should be able to return it especially when they actually found proof that it was purchased there. That sucks.

I spent nearly an hour on the phone with your artificial intelligence (ignorance) to resolve a problem with logging into my account. You could not match my name to my password, email, or phone number. I had to reset my password. Finally got logged in and placed my order. It was shipped to Grande Prairie, TX. (A long way from Cedar Park, TX.) GP was never mentioned but yet your AI address me by my first name. If it was so smart, it should have known where I was. Especially after giving it my name and email! Then when I went to my local store, the call-in number was still broken (so they say). The 4th assistant sent me to another wrong store across town. WHY IS WALMART THE ONLY STORE THAT I HAVE TROUBLE WITH?? HOW DO YOU STAY IN BUSINESS??

Walmart, they are liars. In the last week they've told me countless lies over and over! My fam will be boycotting your stores as this isn't the first time they've lied to me!!! [SHADY **].

My EBT card has not worked for at least 4+ months with Walmart+. This is for the online website and app delivery only. My card works flawlessly in the store and every other website accepting EBT benefits. I've contacted Walmart CS 5 times attempting to get this issue resolved. I'm a caregiver for my disabled mother needing 24 hr. care. To physically go to the store requires me to get someone to stay with her. Hence, the reason I subscribed so I could order online and get delivery. The first four attempts (after getting past the AI screener) I was promised that my case had been elevated to their internal team and I should expect a resolution within 24-48 hrs accompanied by an email stating that my issue had been resolved. I have never received either from Walmart CS.

Walmart Superstore #5743 (4500 Fayetteville Road, Raleigh NC 27603) committed a severe double-processing error on Check #**, manually running a paper check in the correct amount after already clearing it electronically in an inaccurate amount without first clearing the incorrect transaction (unauthorized duplicate transaction in violation of Federal EFTA/ Regulation E).

Been a Customer for years, whenever they deliver, they send a picture of your package in front of any apartment door or sit the packages on the outside doorway, where someone can take it. When you call they will tell you that it's been delivered and that you have to wait 48 hours before they can refund or resend package. One time they asked me to send a picture of my door to see if I was telling the truth because this happens too much. I am through shopping online with them. I will only shop when I am in a state that has a Walmart... It's time to use stores with better delivery service.

I had one of the worst customer service experiences I've ever encountered with Walmart. During a same-day delivery, the driver drove onto my lawn while backing out of my driveway, damaging several of my solar lights and leaving broken glass and debris behind without saying a word. One of the fertilizer bags was also torn, causing the contents to spill. What should have been a simple issue to resolve turned into weeks of frustration. A Walmart representative initially promised me a full refund for my purchase, but it was never processed. I was repeatedly transferred between Customer Service, the Payments Department, the local store, Corporate, and the Claims Department. Every department gave me different information, and no one took ownership of resolving the problem.

I had a grocery order that was being delivered BUT I could see it wasn’t mine. Never received & Walmart stole my money for that order. I’ve disputed charges with my bank. Yes I tried 3 times yesterday with Walmart customer service to rectify. Yesterday I created a new grocery order for delivery today. I called customer service this morning for another attempt to get my money returned. The customer service canceled my delivery order for today!!! I created a new order for delivery at noon today!!!

Walmart delivers products but will demand you return unsatisfactory items Walmart in person. I don't drive or own a car. This is unacceptable.

Like others I’ve read, I ordered online and they delivered my package to the wrong address and I called the local Walmart which sent me to the 800 number. They lied and told me they placed a reorder for my order. I never received an email to track the order. I called back and a different representative told me they have to wait 48 hours to refund my money or reorder the item. I waited and called for a refund. Just received an email and read the policy for online refunds. They are getting even richer by ripping US off. Their customer!!! How do you not take responsibility for one of your employees' mistakes!!! I’m out $35 for a delivery driver's mistake!!! How is that good business practice??!!

The Anamosa, IA store hires contract drivers who will leave your order sitting there if there are what they deem 'too many' heavy/large items, or if you can't afford to tip them. Tonight is the third time this has happened with this location. It isn't up to me to pay your drivers, and I am always on hand to help them carry the cases of water or any other heavier items. There is no excuse for my order being late again and again.

If I could give them a lower rating I would. This is a piece of Crap Company. They have messed up every online order I have made and they will send you from an online chat to the store to an 800 number just for you to find out they are all doing the Same thing. You will never get actual customer service, just a bunch of people getting paid to hand out crap $10 coupons without ever solving your problem!!! I spent 24 hours of my life getting the runaround by people that can do ABSOLUTELY NOTHING!!

Well Walmart really did it this time. There are no motorized carts. None plugged in, none in store being used, none in parking lot. Then the store is not set up for handicap people to shop. I mean women's clothes are mixed in with young women clothes. Nothing is priced. Shoe department is men's and kids but women's are on the other side of the bras. And there is a very very slim selection for women. Then the undergarment selection is 3 rows over from where it used to be. When there is a disabled person trying to walk to get their shopping done, the last thing we need is to hunt for what we are looking for. Get with it!!!! You need to be ADA compatible.

I was attempting to do an online order with Walmart that included a prescription. I have had this same prescription deliver several times before. The error message on the prescription was update your address. The address was right and updated. I called customer service then transferred to pharmacy online then transferred back to customer service and transferred to pharmacy online then back to customer service then to online pickup in store then to Manager of store then to Pharmacist of store then to online customer service and still didn’t get fixed. They put in an escalation.

I was very disappointed with my experience at the Walmart in Hodgkins, Illinois. The day before, I purchased one of these items for $9. Because I liked it, I returned to buy three more. Before driving to the store, I even called Customer Service to confirm I was looking at the correct item. The day before, I also spent approximately $350 on groceries, so I am a regular Walmart customer. When I arrived, Coach Jose and Team Lead Nancy told me the price was $29.97. I understand that pricing mistakes can happen, but what I cannot accept is how I was treated. Instead of listening to my explanation or trying to help, they were dismissive and made me feel as though I was not being believed. I left feeling embarrassed and disrespected. Customers deserve to be treated with courtesy, professionalism, and respect. I hope Walmart reviews this incident and provides additional customer service training.

I placed 3 orders of 10 bags of mulch each, and paid $9.99 shipping each. This is because of 10 bags limit per order. On delivery each order ran out of stock about half the order so I only received half the bags. So Walmart actually has the stock. Walmart page for the mulch stated 100+ orders since yesterday. So if I were to place 4th order, I would have received half again, which means Walmart has the stock of 20 bags and could have delivered in two orders and I paid two shipping fees instead of four shipping fees. But I was told by 800-966-6546 (Walmart order service) agent that I will receive refund for the bags I did not receive but I still have to pay full three shipping fees. To me this seems a deliberate dishonesty to claim run out of stock to collect more shipping fees, I would not have placed the order knowing $9.99 shipping fee is only for 5 bags worth $18, i.e. shipping fee is more than half the price of the order.

Walmart Complaint: Walmart address: 27931 Kelly Johnson Parkway, Valencia, CA. 91355. Called store and spoke to management June 17th 2026. Went to store at opening June 18th 2026. Manager ** lied to me yesterday, June 17th 2026. I reported how a gang of 10-15 scalpers have taken control of the Pokemon drops on Thursday mornings by saying they were camped out in the parking lot at 10pm the night before. They do not let anyone get in front of them at opening as they move to the electronics section. They even blocked a senior female shopper today as she walked in at opening and made her way back to the Pokemon section. Look at your camera footage.

I am sharing my recent experience with Walmart because I believe other customers should be aware of what happened and take extra care when receiving their orders. Within a very short period of time, I experienced multiple order issues involving both delivery and warehouse fulfillment. While Walmart ultimately provided refunds in some cases, my primary concern is not the refund itself but the apparent lack of investigation into the root causes of these problems.

These incidents occurred at the Walmart Supercenter #3253 located at 108 Washington Towne Blvd N, Edinboro, PA 16412. Over a period of 3 days from June 10th through June 12th, my grocery delivery order was repeatedly delayed, then rescheduled, then canceled and reordered again. This pattern repeated itself over & over for THREE DAYS until finally my groceries were delivered on the afternoon of June 13, 2026. I had multiple calls with your distribution center & their service was professional & they tried their best to get my deliveries, filing complaints & contacting the store directly but the Walmart store in Edinboro kept providing the excuse that no drivers were available. Was no one in their customer area getting deliveries over this 3 day period or was I the only one for some reason?

Package was dropped at the wrong location as was shown in the photo. Walmart will not refund or replace the item. They so kindly appreciate how frustrating it is that they won't remedy the situation and are keeping my money without providing the item.

I bought a hose at one Walmart. They had a huge display. It was not the correct hose. I lost the receipt. I returned it the next day still in the package and unopened. I asked if I could exchange it for the one I was supposed to get which was more expensive. They said since the hose I bought was more than 25 dollars I could not do this. I went to another Walmart and they said since it was more than 50 dollars I could not. I went to a third Walmart and they were very friendly and told me to go get the one I wanted. I ended up buying 2 of them. I couldn’t understand why the first two stores were so different and had different price constrictions. They weren’t even nice people.

My wife ordered pickup for the house for the 5lb 80/20 hamburger and the store substituted for the 1lb cubes of 93/7. The website refused to decline the substitution, the employees I talked to refused to substitute, and my wife stood in line until the meat was warm. Never shopping here again

There was a older lady in her 70s or so named Saundra who kept following us around even after we told her not to. She kept telling us the stuff in our cart was very unhealthy and told us we needed to cut down on the fatty foods. I love all the other employees tho. You guys are great 🫶.

I ordered online a flash deal for a cordless vacuum cleaner. I received a notice that it had been delivered. It was not. The photo the delivery driver took was not of a home or apartment. It was a long distance view of a building nowhere near my condo complex. After 4 phone calls, I was told that it could not be replaced nor would they give me a comparable one for the same price. All they will do is issue a refund. Do not buy from Walmart. Customer Service is a bad joke.

When you buy a labeled "seedless watermelon" and it's full of seeds.

I don't usually leave bad reviews but this one is well deserved. Unfortunately, my insurance company they have where you get fresh value items and stuff and this is the second month in a row that I've ordered from my insurance company for their fresh values and unfortunately, they go through Walmart, of course. Walmart has to be one of the most incompetent delivery places there is. They'll tell you that your product is on the way after 4 days and then they send you an email because that's the only way they communicate with you, that they attempted to deliver it, and that they couldn't get into the building, which is bull.

Over a year ago I lost my Walmart+ account. It was unceremoniously disabled them telling me I misused the "item not as described" regarding a return. I selected that on the advice of a customer service rep I was speaking with while I was filing the return. In the process Walmart kept the online credit amount I had and a cash back balance I had accrued. The least they could have done was issue me a card with store credit in that amount but they would not. They were very surprised when I told them that because of that I would never shop with them again.

Walmart.com has been deceitful, pushy and the front line customer service representatives have a poor habit of thinking that they control a customer's life. The customer service acts as though they are managers and they will NOT transfer a customer to manager if requested. I have ordered items that continuously get cancelled. This has been a huge waste and then dealing with the awful customer service representatives has wrecked havoc on my disabled life. I would never recommend this to anyone ever.

Ordered on-line. Shipping details have item#1 sent FROM Massachusetts TO China before being shipped back to U.S.!!!! Item#2 was sent FROM Canada TO China and then to U.S.! Customer service could not explain why!!!!

I have had a Walmart+ account for a little over 2 years. Walmart has never been that good. But they were, until recently, passable. About a week ago, I placed a delivery order for groceries. The order was delivered to an unknown address. Walmart eventually gave a full refund but refused to redeliver to the correct address. I had to go elsewhere to get my groceries. As of today (05/22/26) Walmart refuses to deliver to me at all. It would seem they have chosen to blame me for their employee's inability to read an address. I have canceled my Walmart+ membership and will have to get my groceries elsewhere from now on.