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Wal-Mart Reviews

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 1, 2024

    Disappointed with Walmart Delivery - Communication Issues. I'm writing to express my disappointment with a recent Walmart delivery experience. My Black Friday order was unfortunately canceled due to a communication issue with the driver. While I understand that mistakes happen, the driver wasn't able to speak English, which made it impossible to resolve the problem at the time of delivery. This resulted in the cancellation of my order and a $10 gift card as compensation. However, the items I wanted are now out of stock and more expensive. The $10 doesn't cover the price difference, leaving me frustrated and unable to take advantage of the Black Friday savings.

    As a large and respected company like Walmart, I believe ensuring clear communication between drivers and customers is crucial. Perhaps implementing additional training for delivery personnel or prioritizing bilingual drivers in certain areas could be helpful. While I'm disappointed and my wife with this experience, I have had positive experiences with other companies like Amazon. Overall, I hope Walmart can improve their delivery communication practices to avoid similar situations in the future.

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    Contract & TermsStaff

    Reviewed Nov. 26, 2024

    Walmart.com does not guarantee a successful delivery. If their contract delivery driver steals package (on video) they will not honor the price of of previously purchased item but only refund item AFTER 10 day investigation even though I clearly THEIR delivery driver stealing it have on video.

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      Reviewed Nov. 26, 2024

      Legend of Zelda advertised as $30, beginning at 5 pm. Logged on at 5pm and placed in cart. Went to checkout and received out of stock message at the $30 price. Site did show however, that IT WAS IN STOCK FOR $49.91. OUTRAGEOUS!

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      Customer Service

      Reviewed Nov. 22, 2024

      Walmart membership is a waste of money, they outsource their Customer service. It's a Nightmare Trying to speak to anyone in customer service or account Review management. They keep screwing up my deliveries and when you called to complain about it you get rude customer service And attitude from management.. At Least six of my last purchases was delivered to the wrong address and when you call Walmart and complain they shove these coupons down your throat, even though the Proof of Delivery picture is at the wrong Location you get a hard time trying to get your refund.. Canceled my membership today. I guess it's back to Amazon and eBay.

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      Staff

      Reviewed Nov. 18, 2024

      I'm a 69 yo cue tip (senior citizen). At first I hated shopping at Wally World primarily because my healthcare supplement card (United Healthcare) forced me to. That changed recently and now I shop there however, I only purchase 4 items which I can't find at Meijer or Kroger. Still yet, I find it welcoming and their employees seem more friendly than in past. Especially the little lady at the Grove City, Ohio store!

      I purchased a few things and walking out I realized I forgot something and so I asked this lady if she would hold my items while I run back and get what I needed. Bless her heart! I don"t buy many groceries these days so the program Walmart+ would be of little use to me and the added exclusions would pretty much exclude a shopper like me. I do not believe that Wally World scams people, but there are lots of ways to phish people using specials like the 50% off Sunday night football special. The line has been cast, lol, now how many can we catch. Good job Sam!

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      Customer ServiceStaff

      Reviewed Nov. 16, 2024

      There are 2 major issues with W+ that I would like a potential customer to know. 1. Since beginning the service, Walmart has taken down all but 2-3 time slots for free delivery. This happens every day. There are always 2 slots open to pay for express service. If you watch this over time, it's plain to see that Walmart is trying to shoehorn people into paying that $5 or $10 extra for express service by severely limiting the free delivery slots. If you don't pay it, you don't get delivery today, or they'll schedule your delivery for between 8-10 p.m. Also, when I joined W+, I think the minimum order was $25, now, it's $35. If you're a senior, be sure to go to your store's website and apply for the W+ discount for seniors. It will save you 50% off your W+ monthly fee.

      2. I cannot remember how many times W+, and/or the driver, has screwed my order up so bad, that I couldn't even make dinner with what they sent! Last night, literally 50% of my order was missing! Other times, I have gotten someone else's groceries. When they mess up your order, they do it big; it's never 1 or 2 items. If you call the store, they won't do anything except refer you to the Returns phone number or website. Once there, you can pull up your order, and put a check mark by the items you didn't receive, then submit it. I did receive a refund on the missing items right away, but that's not the real point - Walmart screwed my family out of food that was supposed to be dinner. What am I supposed to do about dinner? I'm handicapped and have no car, that's why I use W+.

      When they screw up, that's it for me. I'm screwed. In my shoes, the only alternative, is to order from W+ again (if they have any time slots), and try to get the food you're missing. I always demand free delivery from W+ on my second order, to fix their screw-up. Just last night, they screwed up over $40 worth of food! I was so pissed, I didn't reorder the missing items. After a while, you've just had enough.

      TAKEAWAY: It really incenses me to see how Walmart is trying to screw the customers. Come on, Walmart! You're being far too petty, and it's ugly. Trying to squeeze every last dime out of everyone. Corporate Greed. This business with you screwing up orders so bad, means someone is not being careful when shopping the order in your store, or the drivers are not securing the bags in their cars, and items are falling out, and getting mixed up. Then I, the customer, have to go to the site or call Returns to fix your mistakes, not to mention you have ruined dinner for me and my family. W+ has definitely got some bugs, and some of them are intentional.

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      Reviewed Nov. 15, 2024

      Every time I transact with Walmart.com for orders or grocery pick ups they put multiple charges on my account for one transactions. They say one is a temp hold and one is the actual transaction, but both take up credit line capacity on my credit cards or actual funds availability with my bank account if I use my bank card. Sometimes if I transact multiple times a week, there will be multiple transaction holds duplicated on my account. This in effect, doubles the amount for each transaction and doubles the negative impact to my buying power for that time. I call walmart.com and they blame the bank/credit card company, I then call the bank/credit card card company and they blame walmart.com. It is a circular cycle of arguments that never get resolved.

      I have reached out and discussed this with them numerous times. A authorization hold of the full amount and then completed transaction of the full amount should not be allowed to be pended against a consumer's credit card/bank balance - even if the authorization drops off 10 business days later as that is essentially double dipping during that time. Walmart and bank institutions might have the capacity to manage through that, but most consumers do not.

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      Reviewed Nov. 14, 2024

      I used the coinstar service at Walmart location 3031 Memorial Parkway, AL. When I went to redeem they would not. They said they wouldn't open a human serviced register until later in the day and I would have to come back then.

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      Customer Service

      Reviewed Nov. 12, 2024

      Non-existent customer service! On 11-06-2024 Register 6 dropped my OTC card between the check writing platform and bagging station. Cashier said she would have maintenance retrieve it. In the meantime, I had to pay $32 for OTC items my card would have paid for. I called the office after two days and no one knew anything about it. These medical cards have a lot of personal information on them and Walmart doesn't give a flip about the customers! I don't have my card to use! Walmart should be fined for lack of honoring customer's personal information.

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      Reviewed Nov. 11, 2024

      I am over the remodels that Walmart did in mankato, waseca and owatonna MN. Every store has been so switched up and a person has to search high and low to find anything. Also, I tried looking online to see what aisles the products were in that I was looking for and couldn't get the locations to come up. If anybody is looking in the Mankato store for ovaltine, it's in the baking aisle! And the velveeta cheese is by the canned tomatoes across from the pasta. What a circus! I don't understand what they were thinking on these ones! One of my jobs is shopping for other people.. I would boycott Walmart if it wasn't for my clients.

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      Wal-Mart Company Information

      Company Name:
      Walmart
      Website:
      www.walmart.com