Wal-Mart

I had cash in hand and fully intended to purchase a new 65" tv and soundbar. After 15-20 minutes browsing through the department we tried to get the attention of 1 out of the 7 employees, to no avail. We left the store feeling completely dismayed and degraded. In comparison we decided to browse Bestbuy, the prices were higher, but that was completely offset by their professionalism and willingness to assist us.

I've spent close to a thousand dollars on a pile of useless scrap iron and not one of these sorry companies will replace this garbage. I bought another GE from Walmart a few years back, it worked less than a year and did the same thing but they said it didn't have a warranty on it .. It's ridiculous what we pay for this stuff and it last a year.. Why can't we have an American product any longer that last like the old GE products did before they sold out to China? This junk doesn't last a year and neither Walmart NOR the manufacturers will stand behind these products.. It's shameless. I'm not rich.. I can't buy air conditioners every year like this..

What's wrong with them? Why they won't last any longer than a year? It's like they're made to last 10-12 months total running time and if you make it past the year, they tell you to get screwed.. It's completely wrong what these companies are doing selling garbage like this and won't stand behind it, Nor will Walmart apparently.. I'm out of close to a thousand dollars just this year alone and I've got one more AC I bought this Spring that I paid over 400.00 For.. I hope it last longer than a year but if it starts to even SOUND LIKE it has a problem, SOMEBODY WILL BE TAKING IT BACK if I have to drive it through the front door and park it in the check out counter!

Here's the HIPPA Violation. The associate that came to open the cabinet was an Older Indian Man. He asked what I needed and I said I needed access to both sides of the cabinet. He then said "No, I need to know exactly what you need." THAT IS A TEXTBOOK EXAMPLE OF A HIPPA VIOLATION. I used to be a Supervisor at a Pharmacy and when it comes to health related items they are NOT supposed to ask that. What you are supposed to do is unlock the side of the cabinet indicated, step back and allow the customer to select what is needed and take note if it's a high theft item. Or if it is an aisle under video surveillance (which this was complete with monitor letting us know we were being watched), step back and let the customer take what they need then relock the cabinet.

Here's the Bad Customer Service/ Intimidation tactics. Once I answered his inappropriate HIPPA violation question that I needed 2 boxes of Condoms and a Plan B he opened the door and stood next to the lock within 5 inches of me and made me remove the items while leering over me, which was made more difficult by the fact that the items weren't properly faced and the boxes were falling over. After I was forced to remove the items with him invading my personal space he then wanted to take the items. He told me I would have to finish my shopping and then ask AGAIN for the items up front. I had at that point had ENOUGH. I asked him if I could buy the items right now at the Pharmacy. He said yes but tried to insist that I needed to do the go to the front procedure.

I however am an advocate for my health and said No he could take them to the Pharmacy and I would pay Right Now. He dropped them off and finally left and then I had to get the Pharmacist's attention to finally Ring them up so I could get on with my day. My heart breaks for anyone who these intimidation tactics and inappropriate questions could have worked on. Like the 19 year old guy who has unprotected sex because getting a condom was made this difficult. Or worse yet the 17 year old girl who was one of the many unreported ** in this country asking for Plan B and getting leered at and violated again by this associate's questions. This sort of behavior is unacceptable and I will be sharing it publicly. Retrain your people and be happy I'm not suing after all you have the whole thing on tape which Can be subpoenaed.

The agent argued that he could see a picture of my order on my doorstep. Sure, my doorstep, but not my order. Put me on hold then hung up on me. I texted the driver directly and he returned to pick up the wrong order and drop mine off. This is my last straw. I wasted 40 minutes today trying to track my order down. For that amount of time I can go to the store and get it myself. I got no apology from Customer Service, or the Store. The driver did text an apology. Additionally, they are always out of everything, even things I KNOW they have. Seriously, they had no lemons last week? None? I know there are shortages, but to not have something like that seems odd. If you are thinking of joining, don't bother! Go to Instacart! I will be as well!

So...once again I called customer service and this time after speaking with several representatives (for an hour) they have told me that they will be sending FedEx out again and it will be any where's from 24-48 hours. I have already wasted 2 days waiting for this to be picked up and now they (Walmart) wants me to wait around for another 48 hours (2 days)? WORST CUSTOMER SERVICE EVER!!!

Walmart sent me an email stating that the shipment would go out Feb 7th, so that meant there was time enough to cancel that order instead of charging me over $1,000 for (10) bed frames. On Feb 10th, I received an email stating that (5) bed frames were sent to the address that I didn’t want them to go to and I called them immediately and told them to come and pick them up. They told me that I needed to carry those heavy bed frames to Fed Ex or Walmart and I told them that I am not able to do that seeing that I cancelled the order and I already purchased the 5 bed frames sent to the correct address in a few days.

I spoke to Representative Edward on 2-10-22 @ 12:45pm to complain that Walmart charged me (2) times for bed frames. Solution: Edward said that since I couldn’t physically bring the items into the store or Fed Ex and I didn’t have a printer to print out a return label that he would run through a transaction to get my refund within 3-5 biz days. He said that I could Dispose of bed frames or keep them since it wasn’t my fault that the original order was NOT cancelled by Marcella (or so says the email) as she instructed it would be.

I waited a week and there was NO refund so I phoned Walmart back and that is when all the games begun. The horrible customer service agents hung up in my face, put me on hold when I asked to speak to a supervisor then hung up while waiting to speak to a supervisor, told me that they weren’t giving me anything because the items were delivered, laughed at my distress, and told me to call my credit card company to get my refund. I cannot find any corporate phone numbers to inform the higher ups that they have severe problems with their customer service agents and policies.

I believe Walmart has very deceptive policies and certainly horrible CS staff & practices. Looks like from thousands of reviews I read, after the fact, that many people are experiencing these terrible things and have been for years. Reviews after reviews within Walmart are simply horrifying and this company is declining every minute of the day. I will stick with Amazon from now on and pay a higher price than to be ridiculed, gas lighted, and tormented with the games they play with their unfair practices. Walmart SUCKS and gets a negative ZERO thumbs down from me. I am writing to the BBB, Consumer Affairs, Trustpilot, and California’s Attorney General, and so should you all if you are reading this post and have experienced any of these horrors!!!