Wal-Mart

We would just need to return one of the boxes 1 of 2 and Walmart would ship the replacement for box 2 of 2. Again, this was a Christmas present, and she guaranteed we would receive the parts and be able to build the swing set. We explained to her that if we wouldn’t receive the box that we would send both boxes back and ask for a refund. On December 28, 2022, I received an email stating the return was received and Walmart would be refunding the money. For obvious reasons, we were upset that we did not receive box 2 of 2 as promised, and now the money was refunded to a card that is no longer active.

After multiple phone calls and live chats to Customer Service from myself and my husband explaining the situation, no help has been received. We have a box with parts that we cannot use to build a swing set and after being told we needed to call our financial institution to receive the refund or that Walmart’s billing department would be contacting us for additional information, with no communication at all, it magically appeared into our bank account on January 25, 2023. I have requested a refund for the remaining order, and I am willing to mail back the box 1 of 2 at their cost. I have been unsuccessful in getting the refund owed and I am frustrated and disappointed.

When we retrieved the item it was a torn envelope the size of the shipping label with a tiny emery board inside. I immediately contacted Walmart Customer Service and demanded my money back so my son could get what he needed and had been waiting on since Christmas by purchasing something locally. I got the runaround and after about 1 1/2 hours I requested to speak to a supervisor. After another 30 minutes on the phone I got an apology, a $25 gift card and a promise that I would be able to get a refund on Saturday the 14th because there was a window and because the delivery date fell between 01/09 and 01/12/2023 and because Walmart rules said I had to wait two additional days I would need to call on Saturday.

I waited one additional day and called today, Sunday, 01/15/2023. Once again I got nothing but a runaround waiting considerably more time after two additional calls and a bunch of research. The first person on today's call promised me a refund but said I'd have to wait 24-48 hours for the funds to be refunded. (I'm sure Walmart prefers for the money to be in their account as long as possible rather than mine). I asked for a confirmation and she said I'd get an email advising me of what she had stated. I checked for the email and what it said was they were investigating where the item was and contacting the seller and I would hear from the seller in a couple of days. So what she said was a lie.

I made actually two more calls because the first one just sat there, finally after the initial conversation I had to ask for another supervisor. He was completely uncooperative and said I had to return the item first before I could get a refund. I said I wouldn't waste my time returning a one inch emery board, if I received the item and wanted my money back of course I would return it but not this total insult of a package. I did offer to provide a photo of the label and item. I also advised I was already promised a refund immediately and I believe they would have taken notes as all businesses I know take notes regarding calls. He continued to insist he wouldn't give me a refund without returning the junk I received in spite of the promise previously made by a supervisor.

I would highly recommend that no one do business with Walmart in light of their horrible customer service, dishonest promises and crappy vendors. I looked up the vendor and they had terrible reviews and I could only find reviews about clothing items, nothing musical or electronic. They are past the delivery date and have zero right to be sitting on my money. I am appalled by their behavior to say the least.

On the way out the door, I get an alert that my order was on the way. I wait and nothing. I tried to contact the driver multiple times and they did not answer and finally turned their phone off. I then get a notification that my order was delivered, but nothing was on my porch. A picture was available and it was not my porch in the picture. I contacted Walmart yet again and they processed a refund that will take DAYS to get back. I finally contacted customer service again to delete my entire account and they gave me push back. They told me I was a valued customer and offered another $15. I let them know I was not interested. It took 30 minutes for them to close my account. Throughout the day, I was lied to, hung up on, and even had a chat rep disconnect the chat on me while I was typing. I decided I am done with Walmart and will be using Kroger and amazon from now on.

He didn't know if he would have to call the dr, he didn't expect to be able to return it didn't expect a refund or insurance to pay and he didn't blame the pharmacist. He was hoping he would be able to pay cash for a name brand prescription. As soon my husband started to explain the pharmacist started to rant, rave and yell you accepted the generic. Every time my husband would try to explain he would be cut off. He said he didn't expect a refund, he would pay, and the pharmacist would go back to you accepted. My husband said several times it was my husband's fault He never got to explain why he didn't think the generic was right for him. As a professional pharmacist if he listened, he might have been able to address our concerns with generic.

I then got involved, tried to explain to the pharmacist he stopped me in midsentence." Oh no you knew it was a generic". No one was denying it. My husband said there is no use in trying to explain. Finally, I said to my husband get the prescription we will go someplace else. Only then did the pharmacist ask an assistant to get the name brand prescription while still yelling there may not be enough, insurance won't pay and it will be 100s of dollars more. After 20 minutes of a ranting pharmacist the assistant came back with a thumbs up and a smile. There was no reason for it. We weren't blaming him.

He just wouldn't let us talk and when we tried, he either didn't listen or stopped us before we could explain A simple we don't take returns; you shouldn't have taken the generic since you did insurance won't pay or we can't do anything about it. I realize it was all our mistake, but his behavior was unprofessional, no one should be talked to the way he spoke to us in front of other customers. There was no point to it, he ended up refilling the prescription. I was being scolded like a 2year old in front of other customer. It was ridiculous.

After I verifying my purchase with Chase Bank I was told that it was OK to go ahead a reorder. After placing a second order with Walmart I get a second notification from Walmart canceling this order. I spent the rest of my "day" on phone speaking with various Walmart Fraud department, customer service personnel and supervisors never getting this order resolved. I've decided to place this order with a local distributor at the same price as Walmart but I will have to pay for shipping. I sure wish Amazon sold this product because Walmart is a nightmare getting someone who knows what they're doing.