Wal-Mart

So I bought one of those big lol surprise balls ahead for my daughter for Christmas. I happened to find one on clearance marked down to $49, since it was a better deal than the original $70 price tag I grabbed one for a friend as well. I had them print out gift receipts just in case, I was happy I did at first because during the return timeframe my daughter became obsessed with the new bigger lol surprise ball. I sent my husband to return the one I bought for $49 + tax and told him to just put the money toward the newer pricier one.

I placed an order online. Received confirmation that the items arrived at the store for pick up. When I arrived to pick up my items I was informed only one item was there. I provided confirmation that all items are signed for by the store representative I was informed I should come back in a couple of days. No effort or assurance that my issue will even be escalated for further assistance. This order is fully paid for and now I need to make calls and who knows if I will even receive the items I ordered a week ago.

I purchased three (3) green peppers from the produce department. The price sticker was .78 per pepper. When I looked at my receipt I was charged .84 per pepper. It is only .06 cents per pepper or a total of .18 cents. Immaterial, however I was overcharged the prior week for peppers and felt annoyed that the price tag was not changed to reflect the actual charge, so I went to customer service to explain the issue. The customer service clerk understood but was going to give me a refund because she said that was the right thing to do.

I placed an order online 2 weeks before Christmas to give myself enough time to wrap my gifts. The order shows up and the entire order is missing. They sent 2 items which I didn't even order. Called up customer service. What a nightmare that was. No solution to my problem. Had to repeat myself over and over again. Telling me they delivered my items to the wrong address. How is that possible when I did receive an order that wasn't mine? Not to mention the packaging slips in the incorrect order was the stuff I ordered, the customer service rep wants to offer me $10.00 for the inconvenience caused. That's not even close to the stress it's causing me. Now I have to wait for my refund then go shopping at Toys R Us. THANKS, WALMART BUT NEVER AGAIN!!! I will make sure none of my family or friends shops with Walmart ever again.

Ordered 2 food processors in a 60 day period. These were ordered through the grocery pick up app. Both processors either never worked out of the box or stopped working in less than 30 days. Called customer care line because that's what the employee from the pickup dept stated to do. Called customer care, they said neither item could be refunded because they had to be returned back to the store for a refund. Took the items back, the CS dept could not look up my order with the order numbers provided in my email when the items were picked up and paid for, not found using an email address or my phone number. All if these items were listed as paid for on the email with my receipt. It sounds like technology is behind when it comes to online pickup orders and the store inability to look up your items you actually received from that store.

I ordered something on Cyber Monday and it was a bundle and came with a gift card as an extra add item. They cancelled my order. When I called to find out why it took two hours to get nowhere. The system kicked my order out. I spend lots of money at no less than 10 other retailers and every other item I ordered I received. Now they will not honor the price from that day (about $50 on a $300 item) or honor the extra gift card (a $35 value). When I received the email from them there was no reason given but a link to their website.

Ordered online and did not receive items as promised. FedEx only had a shipping label from Walmart with no package. Walmart showed items shipped and collected payment. When I called Walmart customer service they noticed the items were never given to FedEx to send. The customer service agent blamed FedEx, and stated she doesn't have an answer for me as to "why it happened," and had the nerve to say "that's why I never do online shopping." What a way to support her company's mission to be competitive in online shopping.

I placed an order with Walmart last August. When the order wasn’t delivered in the 2 day shipping I returned the order online and was told to take the items to my local Walmart store. They gave me no receipt because it was already returned online, they would ship the items back. Now Walmart is saying that they didn’t receive the items back, no record of items that I returned to the store. They claim they sent an email telling me this and I was responsible for the entire amount of order. I never got an email about this and now my credit card is still charging me and Walmart doesn’t believe I took the packages to the store. I didn’t even open the packages, wrote return to sender on them and left them with the customer service desk at the store.

Walmart.com is the worse company I have dealt with in DECADES. I ordered an iPad on Black Friday, Nov 23, which the website said I could pick up in store that day. After I placed/paid for the order I got a message saying it would take two days to process. Later that day later I got a message telling me the order was canceled. The following morning I get a message saying the order was delayed, and not yet ready for pickup [not canceled]. The following day I check online and it says the order was canceled. At this point my son crying because he had been excitedly awaiting his iPad.

Placed an order for a TV and a Roku on Thanksgiving day. It took me hours on the phone and their online chat and it looks like I will be getting my TV after 2 weeks. Had to go back to their online chat today (when my Roku was set to arrive) just to be told that it was lost. Done with Walmart for good. Amazon or Target from now on.