Wal-Mart Reviews

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2.4 out of 5
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About Wal-Mart

Wal-Mart Reviews

ConsumerAffairs has collected 7,746 reviews and 8,621 ratings.

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Punctuality & SpeedStaff

Reviewed Nov. 30, 2023

About 11 days ago I had ordered something off of Walmart online. I waited a week after for them to send the item that I had placed an order for. They told me that they were waiting for my payment to be cleared. Strangely it was taken from my PayPal account. So I canceled my order. I then ordered the same item off of eBay they had sent the item the next day. As for Walmart I waited for them to refund my money. 5 days later. I contacted them. They said that it will take 10 days. Well, it's been 11 days now. And they never refunded my money. So I'm just posting this Here and Now for other people to learn from my mistake. Do not order anything from Walmart online. Chances are they are not going to refund your money. Especially if you order through PayPal.

I already file a complaint with the federal government concerning this. I will never see that money ever again. But at least they have my complaint filed with them if this ever happens to another poor soul. To those who work in Walmart. I apologize to you. But as far as I'm concerned your company is crooked. And I heard that it might be facing bankruptcy soon. Sorry but it deserves it. Again I apologize for this complaint. I just wanted to get it off my chest. But for now on any online shopping I do I will probably do it on Amazon and eBay. Which are pretty much helpful to its customers. Walmart sucks. Btw feel free to share it if you like.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 29, 2023

The entire staff is wonderful. Each one always has a smile. Their phone etiquette is excellent. Very little wait time when picking up prescriptions. They address you by name and even wave when they see you in the store. This staff combination is great. Congratulations to all the staff.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2023

    Walmart provides customers with a not so dedicated customer -delivery model. I think during the holidays such as now, the store deliberately gives deference to large orders. Walmart is a sophisticated operation and planners have the skills to forecast traffic demand for its deliveries and operations. I placed a standard weekly grocery order on Friday, 11/24/23 to be delivered Saturday morning between 8am to 9am on 11/25/23; but it has yet to be delivery and I am writing this alert at 8:41pm Saturday evening.

    When I called in at approximately 4pm I was told my order time had been changed due to the large number of orders received. You mean you are delivering the high-dollar ones before me, don't you? They stated I would receive my order by 8pm, but it has never come. It is 9:06pm now. I called back into the live customer service number and was told my driver was on the floor now and would be delivering my order soon. I was given a number of the driver that was supposed to be his direct number, but it was an Uber outgoing message number that stated my call could not be forwarded because I do not have an account.

    Meanwhile, I am medically unable to drive and am older and I and my dog are without food and water since last night. We are in a precarious and dangerous situation and rely on this service weekly. I spend an enormous amount of money at Walmart, but the company is choosing to ignore me, and if me others, too, in the delivery of my order. If they haven't been sued yet they will be sooner or later. My situation is dire. I need a dependable service year round, not when the company just wants to provide service, when the lavish holiday spenders are overshadowing the companies bread and butter/mainstay customer-base and are giving preference to them. This matter should be brought to every t.v. station in the US and customers like me should consider forming a class-action lawsuit against Walmart for discrimination because I know if they are doing it to me they are doing it to other customers like me, as well.

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    Sales & MarketingPrice

    Reviewed Nov. 17, 2023

    That Walmart online, the sellers and the third party sellers, that have been advertising products saying it is new, when it is not new, then delivering the products with something that has nasty oil stuff on it, with the items and getting on your hands and also other times sometimes old and not working that is damage, that is gross.

    I have not shopped at the Walmart online in 4 or 5 months, because I am not sure they are going to do it again, but to listen to what I am saying, and that their sellers and their third party sellers are not doing their job, instead of rushing and packing the product in the package any kind of way and I know they see that oil nasty stuff on these items, instead they are rushing and putting them in the package any kind of way and some other people I have talk to and have said, the same thing, that they are getting the same thing.

    If you ignore this, sooner or later you will regret it, because all this phony fraud of advertising something new when it is not and trying to charge someone to pay for a new item for a higher price, before it is delivered, then cheat them into something old, is not right, that is fraud. If it is new, sell it new, if is old sell it old for the lower price it is suppose to be, but not to lie and try to pretend something is new, when it is not. Because if it keeps going on Walmart online is going down.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2023

    I've been shopping at Walmart since 1987. Everything was good until the pandemic. Walmart has third party delivery with Doordash and Uber. I started having problems with my delivery in this community with dishonest employees. Walmart has a system where you have to take a picture when your order is left at the door. This didn't solve my situation. Some of these drivers would leave the merchandise at the front entrance of my building or at someone else's address or keep the merchandise then send a text saying delivered over time. My situation with Walmart got so out of control to where Walmart made the decision to cancel my account. Walmart blame me for the whole situation even though I left instructions on my account. Please call me and knock on my door real hard because I live in a senior citizen building with six floors.

    Some of these drivers didn't want to do their jobs and I just couldn't make Walmart understand I can't control your employees, you hired these people and did a background check and made decision that they were a good fit for the company. I'm 62 years old. I have no control over these people in this community. I was punished for someone else's actions and Walmart would not make these drivers take accountability but they wanted me to take accountability for what someone else actions. This was the ultimate betrayal with Walmart

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    Customer Service

    Reviewed Nov. 14, 2023

    Took advantage of free Walmart + trial and will not be renewing. They literally went 0-4 in orders. They were either delayed or just didn't show up. Customer service is not helpful and the whole experience is just not worth saving the extra dollar or two. As an example I ordered dog food 4 days ago and was supposed to be delivered next day. Still not here. According to tracking it is somewhere in PA when I am in NJ. It really is a complete clown show.

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    Reviewed Nov. 2, 2023

    Walmart does NOT actually sell this item (or anything else online, for that matter). I ordered it, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders, that that anyone must order anything TWICE. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists.

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    Reviewed Oct. 24, 2023

    They should make a cut out on top of the bag to make it easier for elderly customers and people that have lost dexterity in their hands. That would make the bag easier to open by allowing a person to grab one side to open zipper closure.

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    Reviewed Oct. 19, 2023

    I am not going to be using Walmart anymore. Also friends and family are done with them too now. They will be losing several good paying customers... I am recently disabled and don't leave the house really at all due to money and disability.. Well Walmart Plus was wonderful at 1st and then they kept getting my orders wrong or going to the wrong house. Well I would do a refund for pick up items or they would tell me to dispute it with my bank. Well now they canceled my account and want me to go in store which Isn't possible... my daughter got hers canceled too due to the same address. This is pathetic and we are all done with Walmart. We are washing our hands off them... I definitely will never ever even go into a store again.

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    Reviewed Oct. 18, 2023

    I am an 68 year old Air Force Veteran. I retired in 2019 from Los Alamos National Lab. I retired to Las Vegas, NV. At that time, Wal-Mart Pharmacy North Las Vegas became my primary pharmacy. The professional personnel at this North Las Vegas became my primary health care immunizations administrators. Today, 10/17/2023, I am totally satisfied with Wal Mart North Las Vegas Lake Mead professional personnel. A. **

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