Wal-Mart Reviews

I took my broken glasses to your vision dept. Nevena was very happy to replace a screw I had lost. She is a very pleasant person. Great asset to Walmart. We sent three months in Arcadia FL. Walmart is our go to!!!

Walmart made my holiday, and shopping was made easy even items that needed replacement. Thank you. In-store was fast and efficient, on time customer service was strong and on task. Even the items for my holiday menu were on hand fresh.

Purchased 2 Cat robotic litter boxes. They work really well and run quietly. Easy to clean waste, but you have to take the top off to add litter. They are a little taller than I thought. Littlest kitten loves to just sit in it and look out. Funny. Satisfied with purchase.

I am customer of Walmart in Encinitas for last 16 year. I always like to shop. Last year all good customer service went downhill. They went through complete remodeling a several months ago. And I believe even management remodeling!! Now... It is the best place to go shop!! Management full of energy, customers love it there, super organized, clean. And my old friends/employees Elena, Cesar, Brian, Dean, (are smiling again!!!) they are always ready to help, find what I cannot find and ask how my life is. Thank you all for your care about us as customers. Milena RN

Ordered 4 items Oct 2, 2025. Had to call when it didn't arrive. Was told package had been damaged and they would resent it. But one item was no longer in stock and I was given a refund. Was told 2nd attempt was delivered but it was not in the mail area of my apartment building and not at my apartment door. There was no photo to verify where they left it. Was told order would be sent a 3rd time. Was told 3rd attempt was delivered but again, I had not, nowhere to be found and no photo to verify where they left it. Finally 8 days later ONE item arrived. But still missing other 2 items. Called numerous times and kept being told it would be corrected. I used my HSA through my insurance for the order. Called my insurance and they got on the phone with me and Wal-Mart customer service and was told it would be corrected.

My Vet recommended Fancy Feast for my diabetic cat. I never spent so much money on cat food before Covid hit..Last year I paid $23.00 for a 30 pack of 2 oz cans..At Walmart. In just 3 months the price went up $5.00..And it's not just cat food...But dog food has jumped 40%. This is outrageous and this super expensive store has to stop price gouging the consumer..If I could I'd take my cat off this expensive product and switch her to something less expensive..But unfortunately she's highly diabetic and the vet recommended it highly..I want Walmart to know that we the people are not all millionaires and we live paycheck to paycheck. We love our animals ..But this is totally taking advantage of the common consumers!

Had missing parts on a game table for grandson, called 3 different times to resolve the problem, got 3 different answers from supervisors the first 2 with solutions, but the product never arrived and the 3rd no acceptable solution but a refund which doesn't help one bit with the missing parts. My son in law spent hours putting this together to discover the missing parts so my grandson has a game table that he can't use one of the games on it. After an hour on the phone each time, I gave up for a refund. Which is what I am sure they wanted me to do. Very poor customer service. You have to stand behind the products that you sell no matter what; the customer is always right in a good business.

Ordered home delivery and some items were missing. Took me 3 days of calling and nobody answers phone. The voicemail said the missing items were "not refundable"! They take your money and keep it! In other words they steal your money. One of my items was $5.99! I'm very upset about this. Unbelievable!

Online service in the auto department is an absolute nightmare. They tell you yes! We have your product. Then a day later, they just cancel your appointment. Take your money. Well you might get your money back. Is this a legitimate way to do business? Take customers money, don’t provide the service, and we may reimburse you. Just an absolute disaster.

I like Walmart the store, the selections: especially of low sodium and sugar free options, in store shopping most of the time, the prices, and so on. The cashiers and floor assistants are pretty good most of the time. However, I have had a problem with customer service agents both in store and online. Most things get resolved but they never address the problem person, the attitudes, or try to make up for hassles that take a toll in time, emotion, and trust. There are frequently small issues of missing or broken items, cancellations and glitches in the machines. Many are resolved and some are not. This is a very frustrating but overall small issue. The problem is that Walmart has double charged me three times that I know of. Two were grocery orders that were correctly charged the last few days of December but charged a second time incorrectly the first few days of January the next year.