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Just a quick note to toot the horn of the amazing customer service skills that Angela ** and her team at the corporate office have. We hold a purchase order agreement with our local Costco and they were out of a seasonal product we needed for an event just two days away. Angela not only went the extra mile... she went the extra 10 miles to work it out to where the neighboring City Costco would be able to help us out and we could still use our Purchase Order and get the products we needed. Thank you, Angela!!! Customer service is a lost art in our world as of late... but, you and Costco turned that negative thought into a falsehood with your amazing skills!
Costco is the best place to buy groceries. I have bought the finest cuts of meat for special occasions, steaks that can be cut with a fork. But their other meat can be purchased at economy prices, that is still a cut above. Their fruit is right off the trees, fresh picked, colourful and crisp. Baked goods that are a meal in themselves, fresh and sweet, sandwich bread and breakfast treats. Cakes off the shelf or they will make it for you. Sections comprised of cheeses and tortillas, hams and fish. And all of this while eating and drinking free samples. Costco groceries can't be beat. And that is only the food section, they have a section for day goods of all kinds, books and jewellery, household goods and toys. See you there.
I have been enjoying my Costco experience so far. Most employees have been rather polite to be around. Except for a couple deli employees that decided to talk in unprofessional street slang with a dab of cussing using suburban slang to insult half of the people they called friends. Otherwise I have found most workers to be pleasant and professional.
I enjoy purchasing items in bulk sizes. This has really cut down on my grocery bill because I'm not purchasing these items as much at a traditional grocery store. Kirkland brand is hit or miss on quality compared to other stores. They don't sell everything and their prices are not all that great. Could you please give us a genetic store map of where items are? I'm learning the stores by wandering up and down each aisle until I stumble across what I need. I'd like to purchase more but often can't find it. I cannot get out of Costco for less than $200 even if I budget my self to 6-10 items. They rotate product so much it's difficult to find it.
Produce is excellent. The only downside is you have to purchase a large amount of it and it all ripens at once. You have 2-3 days to scarf it down or toss it out. Otherwise their product quality is fairly decent. Despite the massive crowds I found I tend to wait no less than five minutes in line. Some cashiers slow down and allow the customer to pay at their own pace. While others speed you through. Once I couldn't finish writing the check before I realized I was heading out the door.
Parking lot in the Tukwila, WA location is a terrible design. You have panhandlers and homeless at every in/out entrance. Drivers forget to yield to pedestrians and forget to look for them when they drive. Drivers often do more than the 10 mph limit for a parking lot. Could we please have more stop signs and speed bumps to slow these inconsiderate driers down?
Costco is the best place to shop for great deals. Always offers quality products at reasonable prices. Easy return policy. Great selection of items in all departments. Love the food demos, as it gives us a chance to taste the item before purchasing it. Especially when they add new food products. Can't beat the prices nor quality of their roasted chicken in the deli. Best in town. Great pizzas. Lots of delicious foods in their deli. Great food court with reasonable prices. Love that they are adding more organic foods to their grocery line. Great deals on eyewear, eye examines and hearing aids. Best prices on gas and diesel fuels. Plenty of parking spaces. Cannot say enough good things about Costco. Always love my shopping experience at Costco.
I have been shopping at Costco so long it is hard to remember when I first joined. I will guess it has been about 15 years. I highly recommend buying all things electronic from them due to the return policy of 90 days and cheap extended warranties. Most sellers of electronics will give you a 30 day return policy, maybe, while many give you less. On most other items the return policy is a generous 6 months. What's not to love? I don't need a receipt to return an item since it is all on the computer. So nice! All stores should and can do that. They are just deliberately trying to make you jump through hoops so you don't return things. This is the main reason I shop at Costco. Without the return policies they would just fade into the pack. I hope they understand this? I think they do.
I check prices. Sometimes things can be a bit higher at Costco, but I have never been gouged like at other stores. The price is usually close. I have purchased several TVs from them, 40-65 inch HD and 4Ks. The price is always great and they work. I actually have not had to return any of the three I have recently purchased. I will probably go back and upgrade to a QLED or OLED soon. I do love that high end movie experience. Speaking of high end, I would like them to carry a few more high end items in the furniture department. More traditional and less contemporary sofas.
Their jewelry is okay. The prices are about the same as most retailers are and the styles are too. Nothing special there except the return policy. Many jewelers are 2-4 weeks, or don't take returns at all, and Costco is, as far as I know, 6 months. Not positive there, but still more generous than any other jeweler out there. I love the deals on pajamas and casual clothes too. Many stores sell PJs as separates at $30.00 a piece. Costco gives you a cozy pair at $15-20.
Frozen foods are great. But I would like more organic selections. They have some but more would be nice. More organic meats would be great! Deals on cases of water and pop are also good. I like the large TP and Paper towels they sell, not always the cheapest but convenient. Customer service? That is a weak spot. Even so, they pay employees pretty well and they are nicer than most. You do have to find one first. Compared to other stores with more employees on the floor it is a wash.
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Purchased a GE electric range. Oven won't turn off and oven light stays on. Called Costco concierge/warranty service. On hold for 20 minute. Called back. On hold for 15 minutes and then disconnected. Their vaunted customer service sucks.
Costco is great with in store service, but beware if you get a service outside the store - they pass the buck and no one will be able to help you correct a situation, especially if it is Costco's mistake. I have been going round and round with them since May on a simple paperwork issue that was entered incorrectly on their end. Credit services refers you back to SOK (special order kiosk = their code for outside vendor/service); who then refers you to Costco Customer service, who then refers you back to Costco Credit (which is actually CitiBank, which they finally disclose because they don't want to get the blame).
Then they say they are escalating it to a manager. Then they say they are re-escalating it, and so on. And "they will call you back". Since May (it is now August 8), I have had 1 callback and it came last night - with no clear resolution. And forget that they put something in writing to you indicating that they are working on it - forget it. Keep good notes. My resolution may be for them to come and remove the HVAC system within the 90 day guarantee. Beware - they don't have their lines of communication open and they are definitely not on the same page.
I bought four new tires and Costco was rotating regularly until I hit a rock in the road and my tire had to be replaced. It was still under warranty then but now they will no longer rotate my tires. So now if I want tires rotated which they have to be done, I have to pay. I had bought 80,000 miles tires. I would suggest getting tires from somewhere else that will guarantee tire rotation.
I asked to have a Costco.com item returned because it did not meet my expectations. I had requested Costco.com during many of my calls to have the refund back to me in Costco cash card. I was told many times it was already charted in their notes that I was asking for a Costco Cash Card. First, nobody from the resolution department had the courtesy and professionalism to send me an email to introduce themselves and tell me how the item return was going to be handled. I had to call two or three times to follow up and ask for a date a time to have the item pick up for return.
After many calls, it was picked up. But, Costco.com refunded it to the credit card, when I had asked them for a Costco cash card and they had said they will do. Do not lie to the customer, saying you will do something in a certain way, and then change it completely. If you have already agreed to a solution, you should do it that way and keep your word.
Had glasses made by community eye care. They were so bad I couldn't focus on anything and they refused to remake them until I saw their doctor which was nine days out. I could not wait that long so I took my glasses to Costco and they determined they were off by 9 1/2 mm, (about 3/8"). The center of vision actually lined up with whites of my eyes, not at all where they should be! Costco made my new glasses to perfection. I am so happy with my experience at Costco!!! Thank you Costco! I will never go anywhere else for my optical needs.
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