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Order placed included cost of two day delivery. After almost a week, order still not shipped. Cannot email Costco, so called. Customer service agreed that it had not been shipped, but had no answer or fix. Asked that the order be cancelled since it was not delivered in two days, and in fact had not been shipped. I was told that it was being cancelled. Not only was it not cancelled, it still is listed as order placed, but still not shipped. Have had several orders delivered late, but this is ridiculous. Have had no problems with Sam’s Club. Surprisingly, delivered on time.
Purchased 2 gift cards online. They processed payment and cancelled order. Rude customer support told me I used prepaid visa and it was my fault. No cards and they took $300 from me. Wow. Canceling membership after 10 years.
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We have been loyal Costco members, up until we purchased a new fridge. We bought it from Costco because they always have great customer service, however it seems things have changed. Our fridge was installed by who we thought was Costco, and it wasn't until 1.5 months later that we realized a bad waterline connection and slow leak had flooded our adjacent room. We reached out to Costco and we were sent to the logistics contractor, who sent us to the delivery contractor, who refused to pay for any damages. We are now 4 months into an insurance claim with no end in sight. There is no ownership from Costco in this matter and their contractors are no better. We would have been better off going with a local company who stands behind their workmanship.
I saw a product I wanted to return to the store and purchase. Cost increased by $4 per item which is 35% increase. Mgt was more interested in goofing off than helping. They shook their heads as they refused to honor the previous price. Quite rude IMO. Time to shop elsewhere.
I went to get the hot dog and coke deal. Isn’t that a great price! My husband also wanted a pizza. The guy who made the pizza gave us cups but made me wait for 50 other people to get their order! I counted. The nice lady working was trying her best but that tall guy who I think is the manager is horrible! I now want to close my Costco account.
I signed up as an Executive Member at Costco and applied for the Citi Card. The card never came to my home. I went to the Costco store in Green Bay, WI for assistance. I met with Georgia who proceeded to make it her life's mission to fix the problem. Not only did she contact Citi Bank to secure my card, she contacted me two days later informing the card is "on the way!" This is how customer service should work. Thank you Georgia!
I bought a HP envy x360 laptop from Costco.ca one year and 10 months ago, now the hinge holder suddenly broken when I try close the lid, then I contact Costco immediately and they give their service provider's phone. Ask me contact them directly, that company name is Asurion, I tried go back and forth with this company for a whole week, they didn't do anything, just gave all kind of excuses on the files say information not correct, finally I called them and correct all things with them, then finally they said the damage not covered by the warranty, then I go back ask Costco, Costco give HP phone number, ask call HP, but when I call HP, they said the warranty is only one year, so I go back to Costco again, this time they said it is not covered by their 2 year warranty,
So from here, I can see this thing is totally a cheat from the very beginning, although this issue is a well known common issue on the market if you google it on the internet, no one will responsible for it, in fact, this is totally HP quality control issue, many users use this model of laptop one year after, will have a big chance to get this problem and the cost for repair it is around $500! This is totally not acceptable for us.
Updated on 05/14/2023: So I have already written about Costco Appliances. They were coming 4th time today and still didn't deliver it. It is for my rental properties. I am still waiting and hoping it to go through 5th time.
Original Review: Bottom line, don't get your appliances from Costco, they will screw you. I placed appliances order well in advance and so far it has been rescheduled twice. The delivery team is like bunch of thugs come and just don't listen. The first time they said that "The delivery is on the second floor, and our legs hurt so we will reschedule it." Despite requesting that I will be out of country for a week, and my tenants are coming in 2 days. All went to deaf ears. I reached out to the call center and they treat you as a second class citizen just because you have an accent.
The 2nd time, I had explained that taking time off work is not easy, and I want the delivery to be either before 7am or during 12 to 1pm window. I was given 12 - 2 pm window. I kept waiting outside in case they don't see me and leave. I kept calling the whole day if they are coming or are near, never picked up phone. Well after 2 pm driver called and said since I changed the time, the delivery is been bumped up and I will have to reschedule. I insisted that I want it today. Again super disrespectful and hung-up eventually. I am still awaiting my appliance delivery.
DO NOT BUY electronics from them. I bought a very expensive MSI gaming laptop for Christmas last year for my son. Little over a year later, the screen totally fell off. The computer would then not turn on. The glue holding the screen on just would not hold and it FELL OFF. Not to worry, I thought, it's out of warranty from MSI, but Costco extends for two years for defects and this is definitely a defect. So, I called Costco and sent it in. They ruled, even after escalation, that this was "Normal" and "to be expected wear." I've owned a lot of computers and I have NEVER had a screen just fall off! What a piece of junk. Costco's 'warranty" is a total joke and does not support the consumer at all. I will never again buy anything from their electronics department and neither should you!
I love the Costco store but their concierge service is terrible and it started six months after I bought the TV. The TV had a little back dot on the screen. I then called the local store and was told that it was out of the 90-day window. I thought ok, the local store can't help, let's go to the concierge and get some help. A few weeks go by and I take several pictures and email the team and then get a, "No can help you sir." I then ask them, "Now what," and they responded that I have to call the Allstate warranty department. I think, "Ok let's see what they can do."
Allstate says they can't help because it is still covered under the warranty from Costco and so now I am thinking, "Nice work, Costco." This started in 2021, six months after I bought the tv until today 05/2023. I now have to wait 3 more days to now reach out to Allstate's extended warranty. Now for context, the issue started with a black dot, what could this back dot be, a dead pixel, a bad light sensor, nope, it was a mosquito and Costco didn't want to send someone out to investigate. This back dot was almost a year and a half ago, but today's episode is the flashing red light on the Hisense TV that will not turn on. Let's see if the extra 35.00 was worth it for the Allstate extended warranty. I will try and keep you updated.
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