Costco Reviews

Stacy V, in Princeton NJ, was amazing! A guest behind us at the checkout lane was impatient while we were getting our items pre-scanned & she cut in front of us. Thankfully Stacy V saw this and allowed us to get in the spot we were originally in. The impatient guest even got mad and said something to us as well as Stacy due to an item accidentally not being scanned… but Stacy actually stood up for us. Absolutely amazing! She’s wonderful!

Have been a Costco member since 2001 and never looked back. Do they have issues sometimes that frustrate me? Yeah, all places do. However, Costco is the one place my kids don't complain about going shopping at. That's a win for any parent. Membership can be costly, but the savings are worth it in my opinion. In a world of meh companies, Costco is a beacon.

I was at Costco last week at the Arlington Tx location and I had a problem with my costco credit card and ordering the famous hotdog and drink. I had the pleasure of meeting PIPER. She was a big help and very nice, She is very professional and helped me tremendously. From my credit card to Hotdog. She is the Best,, Thanks Costco for sharing her experience and expertise. She is Fantastic

The Costco shops never ever pick up customer's phone call. It's frustrated and it's leadership need review. Their customer service process or if people don't want to work at Costco the company needs to fire them to have diligent people. Very bad experience with Costco Canada.

Very disappointing and concerning experience at Costco Bayonne on August 8, 2026, around 5:50 PM. I was stopped at the entrance and refused entry even though I explained that I have been a Costco member for about 10 years and my wife was already inside with my membership card. While I was waiting for my wife to come outside, I saw a white customer with a similar issue receive a temporary card and enter the store.

What an awful experience. Purchased fridge and 2 mo. later it died. No help from them other than send me to mfgr. What a joke. Service people said 4 to 5 days. All of my food was destroyed. It was Frigidaire.

I ordered $3,300 in bedroom furniture through Costco.com with a promised delivery date. It has failed twice. First attempt: marked "delivered" in tracking, but the driver had actually gone to the wrong location. Nothing was delivered despite the status update. Second attempt: the crew arrived at the correct address. One room was fully cleared and the path was clear; I was in the process of clearing the second room. One crew member told my wife they could wait up to 15 minutes if needed. A different crew member then arrived, took photos of the space, and left without waiting — even though I was present and finished clearing the room within about a minute. I offered to have them deliver to the ready room first while I finished the other room. That offer was ignored.

On 7/3/2026 I ordered a portable air conditioner/heater online. I tracked my order for 6 days when it said it was delivered to my house. I have a ring camera and knew it hadn't been delivered on 7/9. I got in touch with Costco's customer service. I say customer service as a joke. I explained my delivery problem and was asked if I was able to pull up the address on their tracking site. I told them no. I didn't know at the time you could pull up a physical address on the UPS tracking site.

Just spent $861 for four new tires for my car. I am pleased with the deal I got (and generally pleased with the deals I get at Costco). But for the second time this year, the Tire Center has been a disappointment. First, I made an appointment to get the tires (that I purchased from Costco) rotated and balanced. That simple operation took almost 2 hours. Today, I had an appointment to get 4 new tires put on my wife's car. I inquired if they were busy and if I should call my wife to pick me up. Stuart at the counter said they were running on time and might even get be out early, and I would get a text when the work was complete. After an hour and 45 minutes, I finally walked up to the counter to find that the car had been ready for almost an hour. Gee, thanks for skipping that step of sending me a text. How hard is that to do????

Costco warranty services. The assistant is above the rules and he talks to the customer with no responsibility. No clarity or transparency. Problem for more than 2 months, no proper assistance. No discipline and kindness.

Costco has a false return policy on their products. If you have to return a vacuum cleaner more than once they can refuse to return your item based on that you used it to much. But no where in their return policy does it say this.

I love Costco, which is why I trusted Costco Travel with my family's summer vacation. We bought four nights at an all-inclusive in the Dominican Republic from Costco. It was a fair deal for a nice resort. Several things went severely wrong with the trip, all of which was caused by Costco. 1) We showed up at the airport to learn the flight had been changed to a different day at a different airport (American Airlines moved the flight from LaGuardia to JFK), but we weren't notified.

Costco is by far the worst most cult like place ever. You make it almost impossible for for families with older children to shop. Why can I not use it. If you can prove that you live in the household there should be no problem. Well according to them don't have a family. Wish I could give this place a negative one millions for their customer service too especially at the Bayonne location.

Purchasing a gift card online is a JOKE and extremely RIDICULOUS> Cancelled twice by them and one reason was my daughter's address was a business and IT'S NOT> it's an apartment and it's been done several months ago and not now. She is also a member and still they would not.

Costco is not paying enough attention to customer's needs. They think they are too big to fail. They need to pay attention to what the competition is doing with respect to online shopping and delivery, so the customer has options. I don't feel welcome or appreciated in their store by the salespeople on the floor. It's almost like they are giving us the privilege to shop at Costco. This is the same feeling I had about Sears, Penney's and Target. Costco CEO and staff need to pay attention before it's too late.

I have always trusted Costco, but this was the worst delivery experience I’ve ever had. My refrigerator was delivered today, and as soon as it was installed, we realized the doors would not open fully because it did not fit the space. While the delivery team was still in my home, we asked them to take it back. Instead, they suggested that we cut our cabinets and baseboards to make it fit. When we refused, they said they weren’t going back that way and left the refrigerator anyway.

We are elderly. Delivery & setup & haul away included in price for Samsung french door refrigerator. Showed men where to place. Delivery men immediately told us they would not haul old refrig away as they were not Costco employees but if we scratched their backs it could be arranged. I immediately told them I did not play that game, haul away is included, and I was contacting Costco. I went into my office for a few minutes then returned. They immediately told me they would haul away then did a poor job of hooking up water and left. I WILL NEVER BUY ANOTHER APPLIANCE FROM COSTCO. I filed complaint with Costco, did not receive a response.

I have been a Costco member for over twelve years, and my family holds two memberships — a Gold Star and an Executive. I'm writing about a company-wide policy change that I believe is a mistake. For years, I separated my personal and business purchases into two completely separate transactions at checkout — divider down, each order rung up and paid for on its own, exactly the way any two customers standing in line are handled. These are not one cart split across two receipts. They are genuinely separate orders, kept distinct for legitimate tax and bookkeeping reasons.

I visited the Optical Dept at the Melrose Park, IL store on June 2, 2026. Dept had two staff people Visited Melrose Park optical dept on June 2, 2026. Selected my frames and waited patiently for 15 minutes to place my order when another member strolls up with her cart. Five minutes later a staff person is finally free and I try to place my order. The cart lady says she is next. I explain to the staff person I had waited 15 minutes when she strolled up. He asks the cast lady if she has a question and she says no that she wants to place an order for glasses. He then tells me she was in the dept early and that "the two of you can fight it out".

Chicken salad bought yesterday was terrible. Chunks the size of breasts. Even mixing with mixer didn’t make it any better. $19 of junk chicken parts. It was watery with no taste.

We got semi-screwed on a cruise booking, we went with 3 parties in our group who booked together, the 2 of them were able to book an "XB" cabin which is any available balcony, (and subsequently, about 25% cheaper) than picking your own balcony.. We were not able to select the XB option, of course until the next day it magically appeared again for us. We ended up paying +$300 more than everyone else in our group because of Costco's technical error. Not fun!

Costco's quality and quantity have significantly diminished. The app is pretty much useless since it's not updated by the Warehouse when items come in, and "low stock" can mean "no stock," as I was told today.

I gave my credit card for automatic renewal. Let you know they take money one month advance before your membership expires so basically you get an 11 months not 12 months membership if you let them do automatic payment very disappointed wanted to report this to Better Business Bureau. This is ridiculous.

Terrible inventory practices and false advertising. They have been advertising the TCL Item 6580875 | Model 75QM8K tv for months now and have never had any!! I called 3 times, 1st time Cust Service said there is "no inventory," 2nd time, an hour later Cust Service said we had 5, 3rd time, another hour later Cust Service said we sold 77 units of this product number - totally and complete liars. I HAVE BEEN CHECKING DILIGENTLY every HOUR for 60 DAYS- NEVER HAVE they had a SINGLE ONE AVAILABLE.... Totally FALSE ADVERTISING and THEY KNOW IT!!! Just checked again today May, 2026, 7:18 am, they have it advertised again at a higher price and no inventory..... terrible business practices.

I have the Executive membership and was able to get into the store an hour earlier than the general public on a Sunday. I waited outside the store at 8:55am and was among 50 shoppers in line! It sounds like a lot but that still saves some time and makes for a less crowded experience.

Last week I bought a pineapple and it was all fungus and black inside. When I cut it, the same thing happens with the bread, if you keep it outside the mold start to come. I also returned the salmon fish, there was some white stuff on top and there was some weird smell, I had to return the fish because I paid lot of money, and the other two I did not return because, I just did not have the time and I was like it's only some $$$$, then there was no syrup in the soda machine, then there was no icecream/strawberry dipped/added icecream.

Since being a customer of Costco for many years and bought the flowers at Costco, their flowers are picked and sitting there for too long, I will never buy their flowers again, Waste of money, dead in two days.

I purchased a pizza and the kiosk ran out of recipes. I then went to the bakery where pizzas are made. They sent me to guest services altogether. I was recently to the bakery where I was sent back to guest services then sent to another desk. The young man at the desk tried to send me to another person. I told him I need corporate's number. He never gave it and was of no help. I spend money to be a member and was treated so rudely. The lady who helped resolved the issue after I told them four times that My children were in the car hungry waiting for the pizza that was paid for my autistic daughter was crying. She sat a very long time Crying and I feel like I should cancel my membership after what happened. It took long when I wasn’t the manager and responsible for the machine in the self checkout bakery. There is no receipt to upload. I never received one.

I have been bought cashews from Costco for many years. But lately, the products are poorly quality. I hope the company need to verify and control the quality of the cashews before selling to the consumer.

Went to Costco in Altamonte Springs. I brought an eye prescription and a set of frames. Once the attendant noticed the frames had rhinestones (two on each side), I was told they couldn't accept them for damage liability. I told the person I could waive it but was still denied but added if I went somewhere else they would probably do it because it was just Costco Corporate. Bummed.

I am long time Customer, And I still buy from Costco and recommend other as I have done before. I have bought Kirkland Signature Brands Turmeric. Became suspicious looking at the color checked (opened the capsule) found out it looks like synthetic powder mixed and has no fragrant and test as it suppose to have earthy fragrant, and slightly bitter earthy test. Recently someone told me that Qunol brand should be good. Then I bought (01/11/2026) and start taking. After taking few days felt like the color is darker than real turmeric. So I opened the capsule what you can see in the picture below. Some Power floats in water, some stays at the bottom looks like chalk powder, test like chalk powder, and no turmeric fragrant.

Where I live the lines aren't usually long even in season... They have a lot of pumps. I trust Costco gas in my car and there is an attendant always on duty. I also trust that the pumps aren't tampered with which is a really big deal for me. It all comes down to trust and savings.

Please be aware that they have a promotion and they won’t tell you in advanced that the 45.00 dollars they are giving to renew your membership are not redeemable instantly. It would be emailed to you in 7 to 10 days. The customer service lady was not specific about that after check out, when she stated that she made it clear. The fact that it was not stated before I renewed my membership got me upset.

Ordered online for delivery. A Marina del ray bed; and a 65 inch tv.. TV came in open box with cracked screen. Bed was simply a frame. After 2 calls to rude customer service reps; went to BBB, Then Costco responded and refunded and took back frame for falsely advertised bed. When they finally billed me; my credit card was compromised; and they asked me to pay 358 dollar bill. Paid on very hard to navigate site; which left me no box to fill out the amount. Just the credit card number. So they took an extra 240 out of my acct; for 620 dollar total. Still fighting to get my money back with very uncaring people. This has gone on since mid November; time spent is in double digit hours. Will never do business there again; after all these years. John

Recently I picked up some smoked Gouda cheese. To my surprise it no longer came packed with the red wax cover. It was also made here in the USA. I thought I’ll try it to see how it compares? I noticed on the pkg it said smoked Gouda. After sampling a couple of pieces it became apparent that whoever made this forgot to take it out of the smoker! All I could taste is the smoke! Not a hint of cheese flavor what so ever. This is absolutely the worst tasting item ever! I am serious it’s like eating burnt wood. Of course I threw the rest away. I wouldn’t feed this to a dog! Yes it’s that bad.

I have been a member on and off for twenty years plus. I have to bring to the attention of both fellow shoppers and Costco management about my recent purchase of the very large chocolate mousse cake. The mousse between the layers became moldy while the cake itself remained fresh and moist. I'm assuming the cake was baked at a high temperature, while the mousse itself came out of a can, or some other method that did not involve high heat. This is a health issue that needs to be addressed ASAP.

I had a very disappointing experience with the tire department at Costco. I went in expecting the level of customer service that Costco is known for, but unfortunately that was not what I received. I brought in a tire that should have been evaluated under warranty, but the employees immediately pushed me to buy a brand-new tire instead of properly checking whether the existing one could be repaired or covered. When I mentioned that I would check with another well-known tire shop to see if the tire could be repaired, they seemed upset that I wanted a second opinion. Their only solution was for me to purchase a new tire.

We always have our Costco products delivered to us and never had a problem until recently. Online delivery drivers can’t get in our neighborhood because they can’t speak English. How am I supposed to communicate with delivery drivers when they can’t speak English. This is ridiculous and won’t be using Costco anymore until something changes.

My husband and I recently had an extremely frustrating experience with Costco membership services and the Costco Same-Day ordering system through Instacart, and it turned into hours of wasted time with no resolution. Initially, my husband was added as the member on a Costco membership because I did not have my ID available at the time we signed up. We later cancelled that membership. After cancelling, we contacted Costco Member Services and specifically asked about the current promotion for new members. The representative told us that my husband would qualify for the promotion if he signed up again as a new member. Based on that information from Costco, we proceeded with signing up for the membership again.

When is a warranty not a warranty. When is a warranty not a warranty, buy an Interstate Battery for your vehicle. "36" month so called warranty for my truck Battery. It went bad in 26 months. The replace battery was marked down a whopping $35 so I still had to pay $100 to replace a battery that failed under so called warranty. Go elsewhere.