Victoria's Secret

Victoria's Secret Reviews

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Overall Rating2.5 out of 5
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Victoria's Secret Reviews

ConsumerAffairs has collected 714 reviews and 2,286 ratings.

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Page 1 Reviews 0 - 10
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Reviewed Sept. 18, 2023

Loving my new fragrance so much! I bought this product last week and the quality surprised me a lot. I also purchased a pajamas and a bag and they are stunning too, I love this brand so much and will continue being a customer.

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Reviewed Sept. 3, 2023

I have generally had good experiences when I went to a store for Victoria's Secret but recently (Tuesday, August 29, 2023), I visited a store in Frederick, MD. A young salesman tried to follow me around - he suggested I be measured for a bra size - maybe he felt he was being helpful but I found it to be HIGHLY intrusive. He continued to interrupt my browsing and then asked what my bra size was - I wish I had not told him - I was so uncomfortable. I should have just walked out. I decided I would look online but to no avail either. They claim they have people to help via chat 24/7, but it's a bot. I haven't been able to get into my online account - tried to reset my password and it didn't work. I am HUGELY frustrated with this whole experience.

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    Punctuality & Speed

    Reviewed Aug. 16, 2023

    Quality of underwear has declined. Cheaply made. Cotton shrinks and easily rips. Used to wear BODY underwear which were a great fit. Cannot find anywhere. Check out was very slow. Long line. One cashier.

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    Customer Service

    Reviewed Aug. 13, 2023

    After being a Victoria's secret follower I've purchase several bras since the late 1980s. I have a bra that the strap broke. I will admit it's been over 30 or 90 days I put it in my drawer and saved it for a time I needed it (like many women do) and Victoria's secret won't let me exchange it. The bra has a manufacturer flaw but Victoria's secret customer service rules are that you cannot return it based on the number of days that you purchase it which is ridiculous. If you spend however much money on the bra whether that's 20 50 100 dollars they expect you to eat that up and they do not want to be held responsible for their errors.

    I've worn this bra maybe 10 times and it's practically brand new. The strap broke because somebody didn't sew it right. There is nothing else wrong with it. There's no tears. No cuts. No nothing but Victoria's secret will not allow me to exchange it. If you're going to buy a bra from Victoria's secret remember this. Do not put in the drawer and put it there for a later date. Just wear them because if something breaks in 30-90 days at least you get to return it. If it's after that they don't give a d**n about you. So we know that Victoria's secret is selling poor quality merchandise and not helping the customers.

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    Verified purchase

    Reviewed Aug. 4, 2023

    I bought seven pairs of panties in December of 2022, originally priced at $10.50 each. Three pairs came with defects- poorly constructed seams and pulled elastic- and immediately fell apart. The rest all have holes in them despite very minimal wearing as I did not start wearing them until March and only wear them occasionally. All seven have terrible elastic that is functionally nonexistent and the tops roll down. All seven are so thin they resemble pairs of yesteryear at the end of their usefulness after an average of three years of regular wear. None are sufficient for practical use in terms of the normal amount of sweating and discharge. It's as if you're making pricy underwear for dolls instead of humans.

    I have witnessed a steady decline of VS products over the course of two decades, and my previous purchase a few years ago was ever so slightly better that I'd decided to give VS one more try. I do not need a refund. I definitely don't want more non-functional undergarments, but I do hope that Victoria's Secret considers what they are offering as a company. Women are smart and they talk to each other, and if you continue to offer such horrendous quality it won't stay secret for long.

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    Customer ServiceStaffReliability

    Reviewed Aug. 2, 2023

    Absolutely AWFUL customer service. They are totally clueless. The customer service reps will literally just tell you anything you want to hear, without actually solving your issue, just to get you off the phone. All they do is kick the can down the road. I have been trying to log in to my account for weeks and all I get is the runaround as to why I can't log in or change my password. If you ask to speak to a supervisor, expect to be on hold for an hour. I'm pretty sure they just hope you'll give up and hang up. Supervisors probably don't even exist. Just another company that outsourced all of its customer service jobs overseas to save a couple of bucks. They would rather their customers suffer with non-existent customer service than pay their American employees a living wage. I'm done shopping at stores who have outsourced all of their jobs due to corporate greed. I hope others will follow suit. STEER CLEAR OF VICTORIA'S SECRET!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 14, 2023

    I got approved for the Victoria Secrets credit card a year ago. They advertise that once approved and make 1st purchase, that you get 25$ off that 1st purchase . Well the code they sent me to get that 25$ off didn't work online. I tried many times ,but it just wouldn't take the code. So I continued with my purchase, & figured I'd call Customer Service after to get it adjusted, since It wasn't my fault. I called & was told It could take up to 3 months for the credit. I wasn't exactly that happy but ok. 3 months went by & no credit to my statement.

    I called again, was told it was still being reviewed. 4 months had gone by at this point. I got transferred to probably 5 different people, all of which did nothing. I mean how long does it take to credit my acct!!! 6 months later, still no credit & now being told I have to send an email to the company & tell them what happened. ARE you kidding me??! So I did. I got a letter in mail a couple months later saying that my case is being reviewed & I will get a decision in mail. AT THIS point, it's been 8 months,& the letter says due to being over the 60 days, that they can't do anything & my case is closed. So all I can say to anyone looking to get this 25$ discount once opening a VS credit card, is BE ABSOLUTELY CAREFUL WITH THIS COMPANY AND I WOULD NOT RECOMMEND THEM. I think is absolutely terrible that a multi million dollar company can't give someone what they were promised because their own coupon code didn't work!

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    Customer ServiceStaff

    Reviewed June 29, 2023

    This company has went downhill over the last 10-20 years. I called the 800 to get assistance with a reward and never received and one of their overseas customer service agents tries to process my order over the phone. We got all the way to the end and she couldn't put the credit card number in correctly. I was patient with her and she still wasn't getting it. I asked to speak with a manager several times and she kept lying and saying one wasn't available. That conversation took 40 minutes. There's no other way to file a complaint or speak to someone in America. I got on the chat now and spoke with a virtual assistant. She said a manager would contact me but no one has. I will never order anything off and will only buy my panties out of the store. It's sad because they use to be a really good company. This is what happens when these big companies hire cheap labor.

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    Customer Service

    Reviewed May 23, 2023

    My experience with customer care is absolutely asinine. They want me to go out of my way for 2 mistakes they made 4 weeks ago. Now I have to wait another 3-4 weeks for the correct product.. Never Again!

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    Sales & Marketing

    Reviewed May 12, 2023

    I had an order, with the free gift already placed in my shipment. When it arrived, the free make up bag was not there, as well as the packing slip. The order showed the item being there. I placed the order within 30 minutes of the offer, so I made sure I would get one. It was still being offered weeks after I placed this order! When I contacted them, they said they were sorry, but they had run out and due to “bait and switch” laws, no substitutes could be given. This is the third time this “free gift” offer has not shown up in my shipment with no explanation and no offer to fix the issue. This is the only reason for me ordering, the free gift! No more, they are scamming with this free gifts that are nonexistent!!

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    Victoria's Secret Company Information

    Company Name:
    Victoria's Secret