Victoria's Secret Reviews

I ordered a birthday gift for a friend and after 1 month and a lot of run-around, I still didn't have it. Apparently it was lost, but I kept getting messages that it's was on its way.. Then customer service told me they'd re-ship a new order and it would be 3 days. Almost a week later, I receive a message that it will be 1 more day. Now today, I received a message that it will be 3 more days. I will only shop in the store in the future. Too much run-around and uncertainty. I love the product, just ordering online and getting my package is ridiculous.

Bought an item online, was too big so I did a live chat to return it, was given a auth to do so. Was told that I would be charged a $15.00 refund fee. I returned the item from Ottawa to Toronto, and then today, I get the refund but for less than what I expected. Purchase item was 91.50 minus the 15.00, expected refund was 76.09 but I got 59.55. I did another live chat today to find out why and I was told because they charged me an international duty tax, like what. I returned the item from a CAD city to another CAD city. They took my money without my permission.

UNBELIEVABLY UNPROFESSIONAL - THEY STOLE $60 FROM ME Star Rating: ★☆☆☆☆ (If I could give ZERO, I would) Date of Experience: December 27th. This is the absolute WORST customer experience I have ever had. Today, December 27th, I attempted to use a Victoria's Secret gift card. Instead of allowing me to use MY OWN MONEY, they put a HOLD on the entire $60 balance for over TWO HOURS. Effectively, Victoria's Secret STOLE my $60. They took my money hostage, refused to release it, and left me unable to use my own funds. This is not a "hold," this is THEFT. Their system malfunctioned and the customer had to pay the price. When I contacted customer service, they were utterly useless. They provided no solution, no apology that meant anything, and no urgency to fix the problem THEY created.

Best ever as per the usual!! Been a loyal customer for 30 years now and they never disappoint. Shipping is always on point. Thank you for a lifetime of consistency and quality. I love you! Merry Christmas!

I recently purchased several pairs of the popular cotton bikini underwear, and was very disappointed that the material is thinner and less durable than before. The customer service in the store was great, but I'll be looking for another favorite brand that is better quality.

One cashier asked I need help in measuring area. She said she will call somebody. 15 minutes later no one came. Asked cashier again but she was alone in the whole store. I can’t blame her. I needed the bra really bad but one person can’t run the store. Valencia mall. Very sad.

First time ordering VS, the items came in with horrible chemical smell. Later, I learned they were actually sued for this. The customer service doesn't understand or speak English well and struggles to fully grasp the content of your complaint and answers based on what they read on the VS website. The website prevents you from leaving a reviews as you can never load the review button. I just had to throw out an expensive order in the garbage because of the chemicals. VS is a big well loved company, why do you need to poison your customers?

I am a regular customer and frequently buy Victoria’s Secret products for my wife, but my latest experience was extremely disappointing. During your recent promotion for a FREE VS Shine Tote & Blanket with orders over $200 CAD, I logged into my account and added about $210 CAD worth of items. While browsing for more, I was suddenly logged out and couldn’t log back in, not even in Incognito mode or on another device.

Don’t EVER opt for the credit card… Don’t EVER opt for the credit card here. They are consistently changing their terms and adding fees without notice. All a ploy to get more money. Closed my account and was told my balance was paid in full. Only to get hit with late fees, paper billing fees, and interest fees. TWICE. Over $80 for NOTHING. Stated there is nothing they can do since the account is closed. THEN WHY DO I HAVE FEES??!! Scammers. Will never shop here again.

Not only can you not return orders in store, but the online system is corrupt. 35 minutes on the chat with someone who was obviously AI and I step away for TWO minutes and it exited with no record. I'm just throwing the order out but Canadians -- stop shopping here, no more American companies like this.