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First off, be warned - they use USPS for delivery. I received a notice in my mailbox that the package wouldn’t fit in my mailbox- which is obvious because I live in an apartment. Options were either redeliver or pick up at post office. What??? I contacted Victoria’s Secret and told them if they would not deliver using Fedex or UPS, they could have package returned and issue refund- which they did! I called and closed my VS Credit Card Account 5 minutes later. They lost me as a customer.
I have been a loyal customer for 30 years. I am so disappointed in the quality of products. They are uncomfortable and the sizing is not consistent and nothing stays in place anymore. Wth VS? This new culture bashed on the old VS, but the new VS is crap. I canceled my credit card that I had for over 25 years because I can't stand what this company has become. Disgusting.
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Bought 2 bras @ $50 each - both broken underwire in less than 6 months & Victoria's Secret would not offer even as much as a coupon. No refunds- no replacement- no gift card. Just stuck with defective products.
I called literally 40 minutes and it was brought to my attention they have a 30 minute cancellation policy. I have never heard anything like this and it was literally a gift card. They never cancelled it. 30 mins really? And only 10 mins late without knowing and you still can't see if there is something you can do? Maybe reach out and seeing if there was something you could do to actually help. It probably could've been canceled if you actually were supporting your customers. I know I would see if there was something I could've done. I do know that.
I've been a card holder for years and I’m so disappointed with the service that I had today. I ordered last Nov 25 & until now I didn’t receive my orders, I called customer service to inquire what is going on co I got my statement with charges. ASHLEY, the customer service said she’ll reorder it and I said, "If we are pay late we get charges and now you’re late with my order," I even asked her if she could check why I can’t use my $25 coupon and she said she can’t do it. I said, "What’s the use of the coupon?" And she said if I want I can just cancel my order and I said yes coz with her tone it’s not even apologizing. She even said she reordered and that’s all she can do and she didn’t even charge me for shipping and reorder fees.
I told her it’s not my fault that it’s not delivered and she said it’s not their fault too. It means they didn’t check and monitor the online orders they receive. I am a paying customer, it’s not free and it’s the first time that I was treated this way. If only I have time I’ll just go to the store, sales people are helpful and accommodating. ASHLEY shouldn’t be working in customer service, her time is higher than the customer.
One star because I do not have the option of zero stars. Despite being a very loyal customer, having ordered various times in the past, my last experience was disappointing. I received my order at home and the package was empty, there were only some empty boxes inside that seemed to have been opened by someone and the products were missing. The package contained only 2 of the 12 items of my order and the rest were empty boxes.
But the saddest part is that when I informed via email the VS customer support about the incident and requested to send me again my order, I received the below upsetting response: "Thank you for allowing us time to review your shipment concern. Upon further investigation, we have confirmed your order was the expected weight of the items you ordered and the packaging at the time it left our facility. The package was checked at various times throughout the shipping journey and continued to be the expected weight with the carrier until delivery of your items. Based on this confirmation, we are unable to process a refund or reshipment of your items."
First of all, it's not "my" carrier. The shipping company is THEIR selection and I have nothing to do with it. Therefore it is their responsibility to investigate what happened with my missing items and also arrange for replacement. Furthermore, it is completely unacceptable for a company like VS, to treat its customers like this, especially when I pay so much shipment costs on every delivery. If they collaborate with untrustworthy carriers where the packages get violated or lost then it is definitely not my fault.
I have never had any issues until now with the shipping department. They sent me the wrong item and I ordered several items and received someone else’s ordered and they sent it to my address. Very upset.
I was charged $20 late fee for a 9 dollar pair of underwear because I paid my statement the next day so they transferred me to Comenity Bank and the case was handled by Andrea. She was rude, angry, yelling! Telling me that my fees were going to go up and up that I will have to pay more and more for that underwear. She would not even let me talk and transferred me to someone to close my account. People that are frustrated with life should not work in customer care! Mean, rude, unprofessional! Andrea should be fired! She didn’t even want to give me her name because she knew I’m glad the conversation was recorded!
I made a purchase of a Plush Long Robe online, later received a e-mail stating the item I not available. So I call customer service spoke to a person by the name of Tonya. She reprocessed my order saying it will arrive by Nov 17th. All the while trying to sell me a bra (which I had no interest in purchasing). A few days later, I receive yet another e-mail stating "item is no longer available". I don't understand why at the time I purchased the item, it was showing available on-line and at a discount? Then again when talking to customer care? But just continues to become unavailable after only a few days of placing the order. Needless to say I will never receive this item. And can not understand why I was not aware of this in the first place. I feel like it is a waste of time for me to keep getting the run around on a item I will never get.
I have shopped Victoria's Secret for several years and in the last two or three years their quality has went so far downhill. I have had eight brand new items that either the zippers broke or the quality of the material was horrible, I can never get ahold of anyone in customer service and if I do they don't care. I cannot get ahold of the company so I canceled my credit cards and I will never shop there again.
Victoria's Secret Company Information
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- Victoria's Secret
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