Victoria's Secret Reviews

I love the Body by Victoria bra. I have been wearing it for 24 years. Somehow I received a defective one recently. The inner seam attached to the cup came apart. I purchased two at the same time and the other one isn't doing it. None of them have ever done it. But they won't back their product. They won't give me credit to purchase a new one. They only were willing to give me the original discount. It is sad that they aren't willing to back their product.

Horrible, don’t ever shop here. I ordered a bra. It wasn’t as expected. Never wore it just tried it on per second. Everything was still intact and returned it. I had to go to the post office to return it then they said it’ll be 14 days to process OK they sent me an email about a week later that they’re processing it. Long story short they said I’ll receive my refund within seven business days. OK we’re now one month later no refund I’m fighting with PayPal who keeps on taking money out. I filed a complaint with them that I had returned the item with no resolution there.

I made an online purchase through your website and received a $25.00 discounted Sam’s club membership. I’m at Sam’s club trying to get my membership and the employee says he doesn’t see my membership in their system. I’m livid about this situation. Why would you give me a membership and it’s not available?

I don't even want to get into it - I've spent almost 3 hours trying to resolve a lost package and I'm so worn down. HORRIBLE unhelpful customer service. I'm done, sadly. No more VS after a decade of enjoying them.

False, deceptive advertising. I ordered lingerie as the company promised it would get to me by Valentine's Day guaranteed. Now, I don't really buy Victoria's Secret lingerie or underwear as I prefer other more eco-friendly brands, but I was in a pinch and wanted to show my guy some love as I was promised this would get to me before Feb. 14. 5 days later, no lingerie. I get postal issues come up, but don't GUARANTEE something if you can't deliver (or at least deliver a day later than expected). I asked for support and was told "we can refund you shipping." Customer service isn't great (clearly you can see from all the 1 star reviews). I will be returning these items.

Betty ** was such a great helper with my BraS and also help with my underwear. She was very sweet and understanding of my needs that I was looking for. She always had a smile on her face with every question I had for her along with an answer.

We had a late fee on our account which we have never had before. We called and the gentlemen said there was a one time courtesy so would give a credit. What he didn't mention was it was just $15 and the late fee is like $27. So we paid and thought all was good and we get a bill with a late fee on the late fee...Now we are owing $56 in fees for my $30 purchase. When we called again, besides not speaking English, they were of no help and didn't care. Said that's all they can do. We all know better. So after years of being a Victoria customer we have closed our account and my girls will not be getting their Christmas undies. Seems unreal that they just don't care. Sandy

Awful online order system. Can't believe I spent an hour trying to get links working, talking to a chat associate, then calling only to have the lady tell me that my address wasn't correct just because of a double number. She said could be fixed if I did the order over. Then tells me my main item was now out of stock... Idiot! I would have been better off leaving the address cause at least my original order had gone through! Never shopping online with this company again. EVER!

Had a credit card with them for over 15 years. Went through a very rough two years and was not able to use it for a while so they just closed it without any warning or communication whatsoever. They claimed to have mailed me a notice on the 19th (which I never got) but they closed it on the 24th anyways... I wouldn't have had time to use it even if I had received it anyways. This card was the oldest of my 3 credit card accounts so my credit score literally dropped 115 points when they closed it as it wrecked my credit age. When I called to see if I could do anything they just said sorry. If you care about your credit card score don’t use them because they don’t care one bit.

Terrible online ordering! Do not do it!!! You will never receive your product. Terrible delivery services. DHL keeps delaying and delaying for weeks. Keeps saying enroute over and over. Fast shipping in 2 days. Please what a joke.