Victoria's Secret Reviews

Loyal buyer for over 15 years. The only bras and panties I would buy for myself and daughters. Looking to go elsewhere. Very disappointed. Quality has gone down. Cheap plastic and thin material. Not worth the price or the Victoria's Secret name.

Long term VS customer moving on. Their quality is lacking and they have zero customer support. Dream Angels, previously Love Cloud bras fall apart. As do the panties. There is a design flaw. No returns after 30 days, no return if washed, no return if warn. Soma has new customer.

One star is even too good for VICTORIA SECRET!!! Customer service is poor, especially on their chat option. Three times I have ordered online and never received my package!!! When you try to get ahold of someone I got hung up on and they closed the chat on me as well every time!! I will not EVER shop with them EVER again! I will make sure to share my experiences with everyone I know!!!

Quality NO MORE! I've been purchasing Victoria's Secret for years now. Specifically each progressive purchase - specifically the underwear - has gone straight downhill. My last purchase of more than 10 pairs has left me throwing them out in less than 6 months. What garbage. They are literally shredding. So expensive - so JUNKY! Too bad I can upload pics!

I bought a sports bra from Pink the end of May, I was out of the state the month of June so I never wore it until mid July. I wore it 1x then washed it1x. In case out of the washer (not dryer because I don't put my bras in the dryer) it was ripped a part at the seam where the cup meets the strap. I was disappointed but thought for sure they would replace it but NOPE. Nothing!!! 35.00 in the toilet. Thanks for NOTHING Victoria.

Their bras are terrible. For the prices of this place you'd think the quality would last and be reliable. I have a huge painful scratch on my inner arm from putting it on and all the liner comes out and is ridiculously sharp, but alone are so uncomfortable. All of the bras I've gotten are uncomfortable and flimsy..

Had an account with them for ten years. My account has been flawless with no late or missed payments in the ENTIRE ten years I have had this account. They decided to do a soft inquiry on my credit and lower my limit out of nowhere!!! So thank you, but no thank you. I have now paid in full and closed the account because that was highly insulting!!! My money will go to those who do proper business with consumers based on the account that has been active and in GOOD STANDING since it’s been opened.

VS never sent my order out. Never contacted me about the order. I had to contact them and deal with their shady CS who seem to be trained to act stupid even though they have your account pulled up. It took over an hour to straighten things out. That’s time I can’t get back just because I ordered from VS.

I have had a Victoria’s Secret credit card for 15 years. I received notification from my credit service that an account had been closed and could I verify it was accurate. I logged on and found out that Comenity Bank closed my Victoria Secret credit card account. I did not request for it to be closed and I did not want it to be closed as it affects my credit score since I’ve had the card for so long. I called Comenity Bank to find out why they closed my account. At first, I just received an automated service that said my account had been closed and there was nothing they could do about it and disconnected the line. I called back and finally was able to talk to a live person who told me my account was closed due to inactivity and I probably received an email saying if I didn’t use the card it would be closed.

I’ve been getting My bras from Victoria’s Secret for years and the last few years I’ve come across the zippers on the sports bras malfunctioning. They don’t unzip or they zip up and you can’t get it down. You have to pull it off of you. I just recently bought about $300 worth of bras, and it’s just incredibly and insane the amount of money. I will never never ever buy another borrow bra or recommend them. It’s insane the amount of money I’ve spent just to have these bras that are all broken now. Just ridiculous.