Victoria's Secret Reviews

  • 4,647,631 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Victoria's Secret

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Victoria's Secret sells women’s lingerie, sleepwear and beauty products. Since its founding in 1977, the company has featured collections that include bras, panties, loungewear and fragrances.

Pros
  • Positive shopping experience
  • Good value for money
Cons
  • Inconsistent product quality
  • Poor customer service at times

Shop with confidence

Compare with top companies

Victoria's Secret Reviews

Filter by Rating

  • (44)
  • (14)
  • (9)
  • (58)
  • (447)

Popular Mentions

    How do I know I can trust these reviews about Victoria's Secret?
    • 4,647,631 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Victoria's Secret?
    • 4,647,631 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Reliability

    Reviewed April 22, 2025

    I love the Body by Victoria bra. I have been wearing it for 24 years. Somehow I received a defective one recently. The inner seam attached to the cup came apart. I purchased two at the same time and the other one isn't doing it. None of them have ever done it. But they won't back their product. They won't give me credit to purchase a new one. They only were willing to give me the original discount. It is sad that they aren't willing to back their product.

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed April 17, 2025

    Horrible, don’t ever shop here. I ordered a bra. It wasn’t as expected. Never wore it just tried it on per second. Everything was still intact and returned it. I had to go to the post office to return it then they said it’ll be 14 days to process OK they sent me an email about a week later that they’re processing it. Long story short they said I’ll receive my refund within seven business days. OK we’re now one month later no refund I’m fighting with PayPal who keeps on taking money out. I filed a complaint with them that I had returned the item with no resolution there.

    I finally got in touch with someone at Victoria’s Secret and was on hold over 20 minutes and this is my third time calling Victoria’s Secret and I finally was able to talk to somebody. And they said they will issue me a refund so now I’m going to get it in another 3 to 5 days supposedly. This was after returning it over a month and a half ago. When you buy something from Amazon, you as soon as you return it, you get your refund. Horrible. Not to mention how overpriced they are. Over $50 for a bra that doesn’t even fit right. Go to Macy’s. You can get decent bras for decent money or even Walmart I think is even better than here.

    Now I want money for all the time and all the phone calls and all the disputes and all the time it took just to get something that should’ve been refunded already. I will never shop at the store again. The photo uploaded was just the middle of the last conversation. I had trying to get my refund that was due. By the way they did end up, giving me a refund, but look at all the trouble and all the time I had to spend getting it.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Retail Stores and Shopping delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Staff

      Reviewed March 12, 2025

      I made an online purchase through your website and received a $25.00 discounted Sam’s club membership. I’m at Sam’s club trying to get my membership and the employee says he doesn’t see my membership in their system. I’m livid about this situation. Why would you give me a membership and it’s not available?

      Thanks for your vote! Report
      Customer Service

      Reviewed March 10, 2025

      I don't even want to get into it - I've spent almost 3 hours trying to resolve a lost package and I'm so worn down. HORRIBLE unhelpful customer service. I'm done, sadly. No more VS after a decade of enjoying them.

      Thanks for your vote! Report
      Customer ServiceSales & MarketingPunctuality & Speed

      Reviewed Feb. 18, 2025

      False, deceptive advertising. I ordered lingerie as the company promised it would get to me by Valentine's Day guaranteed. Now, I don't really buy Victoria's Secret lingerie or underwear as I prefer other more eco-friendly brands, but I was in a pinch and wanted to show my guy some love as I was promised this would get to me before Feb. 14. 5 days later, no lingerie. I get postal issues come up, but don't GUARANTEE something if you can't deliver (or at least deliver a day later than expected). I asked for support and was told "we can refund you shipping." Customer service isn't great (clearly you can see from all the 1 star reviews). I will be returning these items.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Feb. 11, 2025

      Betty ** was such a great helper with my BraS and also help with my underwear. She was very sweet and understanding of my needs that I was looking for. She always had a smile on her face with every question I had for her along with an answer.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed Jan. 28, 2025

      We had a late fee on our account which we have never had before. We called and the gentlemen said there was a one time courtesy so would give a credit. What he didn't mention was it was just $15 and the late fee is like $27. So we paid and thought all was good and we get a bill with a late fee on the late fee...Now we are owing $56 in fees for my $30 purchase. When we called again, besides not speaking English, they were of no help and didn't care. Said that's all they can do. We all know better. So after years of being a Victoria customer we have closed our account and my girls will not be getting their Christmas undies. Seems unreal that they just don't care. Sandy

      Thanks for your vote! Report
      Staff

      Reviewed Jan. 24, 2025

      Awful online order system. Can't believe I spent an hour trying to get links working, talking to a chat associate, then calling only to have the lady tell me that my address wasn't correct just because of a double number. She said could be fixed if I did the order over. Then tells me my main item was now out of stock... Idiot! I would have been better off leaving the address cause at least my original order had gone through! Never shopping online with this company again. EVER!

      Thanks for your vote! Report
      Customer Service

      Reviewed Jan. 15, 2025

      Had a credit card with them for over 15 years. Went through a very rough two years and was not able to use it for a while so they just closed it without any warning or communication whatsoever. They claimed to have mailed me a notice on the 19th (which I never got) but they closed it on the 24th anyways... I wouldn't have had time to use it even if I had received it anyways. This card was the oldest of my 3 credit card accounts so my credit score literally dropped 115 points when they closed it as it wrecked my credit age. When I called to see if I could do anything they just said sorry. If you care about your credit card score don’t use them because they don’t care one bit.

      Thanks for your vote! Report
      Punctuality & Speed

      Reviewed Jan. 11, 2025

      Terrible online ordering! Do not do it!!! You will never receive your product. Terrible delivery services. DHL keeps delaying and delaying for weeks. Keeps saying enroute over and over. Fast shipping in 2 days. Please what a joke.

      Thanks for your vote! Report
      Loading more reviews...

      Victoria's Secret Company Information

      Company Name:
      Victoria's Secret
      Website:
      www.victoriassecret.com