Victoria's Secret Reviews

I went into the Countryside store location and was greeted by Poppy. I would give her a 100 for professionalism, attentive, and kindness. Some would say "well that's her job." In this day and time, you don't always find someone that loves what they are doing for a living. She went above and beyond her job to make sure I was comfortable and found just what I came in for. Thank you, Poppy, I'll see you again soon. I am pleased and will refer others to this store.

I purchased 10 pairs of panties, and they asked me to write a review. I wrote a very honest review but they didn't like it and said it would not be posted. Here is what I wrote. Then check out their response to me. "Poor Quality!!! Awfully disappointing. The Quality of these panties is not the same as when I first started buying the cheeky no-show, no-show thong, and lace panties from Victoria's Secret. Every 6 months, for the last 7 years, I have purchased new ones just because I loved how comfortable and sexy they felt on my body. Unfortunately, over the last year, the quality have gone downhill because in just a few months, the gussets fall apart, and the panties feel uncomfortable and scratchy. There are times when the gusset is cut super narrow, making it ride up in places it shouldn't, so I toss those in the trash right away. What a waste!

I bought a demi bra almost 2 weeks ago and the left strap is already frayed and falling apart.

So after having my panties for a year the top part tore apart from them. Hanes do better than that. I paid too much to have matching under clothes ripping apart.

Yesterday, I visited the Victoria's Secret store in Pembroke Pines (Store #407). To my disappointment, this is the second time I have experienced very poor customer service at this location. There was only one person working at the register, and the line was very long. When I was finally assisted with picking up my online order, I noticed that one item was missing, even though it appeared on my receipt as charged and not canceled.

I recently bought lingerie at Victoria’s Secret in Bali, (Beach walk shopping Centre) and I was very disappointed with the experience. The staff member who assisted me was rude and overly pushy. She gave me the wrong bra size and insisted that it was correct, even though it was clearly too big. What made the situation worse was that she tried to fit me in an area with an open door, where other customers could see me. I found this very uncomfortable, degrading, and unprofessional.

I am a frequent customer of VS, but this situation caught me off guard for the first time. I was shocked by the way someone on their staff, who is responsible for packaging, so aggressively smashed and ripped off the return label added to my package...

Best employees. Excellent service, they help me around the entire store showing me all different types of accessories and they help my wife to even measured her and took her into the sitting room and took care of us from A to Z. I would definitely return.

Be careful, don't get cards from Victoria's Secret. Because they charge whatever they want-it's a rip-off. I paid off the card in full so there would be no more charges, and statements are still arriving. I had to request a full cancellation, and I hope no more charges continue to appear.

I ordered a birthday gift for a friend and after 1 month and a lot of run-around, I still didn't have it. Apparently it was lost, but I kept getting messages that it's was on its way.. Then customer service told me they'd re-ship a new order and it would be 3 days. Almost a week later, I receive a message that it will be 1 more day. Now today, I received a message that it will be 3 more days. I will only shop in the store in the future. Too much run-around and uncertainty. I love the product, just ordering online and getting my package is ridiculous.

UNBELIEVABLY UNPROFESSIONAL - THEY STOLE $60 FROM ME Star Rating: ★☆☆☆☆ (If I could give ZERO, I would) Date of Experience: December 27th. This is the absolute WORST customer experience I have ever had. Today, December 27th, I attempted to use a Victoria's Secret gift card. Instead of allowing me to use MY OWN MONEY, they put a HOLD on the entire $60 balance for over TWO HOURS. Effectively, Victoria's Secret STOLE my $60. They took my money hostage, refused to release it, and left me unable to use my own funds. This is not a "hold," this is THEFT. Their system malfunctioned and the customer had to pay the price. When I contacted customer service, they were utterly useless. They provided no solution, no apology that meant anything, and no urgency to fix the problem THEY created.

Best ever as per the usual!! Been a loyal customer for 30 years now and they never disappoint. Shipping is always on point. Thank you for a lifetime of consistency and quality. I love you! Merry Christmas!

I recently purchased several pairs of the popular cotton bikini underwear, and was very disappointed that the material is thinner and less durable than before. The customer service in the store was great, but I'll be looking for another favorite brand that is better quality.

One cashier asked I need help in measuring area. She said she will call somebody. 15 minutes later no one came. Asked cashier again but she was alone in the whole store. I can’t blame her. I needed the bra really bad but one person can’t run the store. Valencia mall. Very sad.

I am a regular customer and frequently buy Victoria’s Secret products for my wife, but my latest experience was extremely disappointing. During your recent promotion for a FREE VS Shine Tote & Blanket with orders over $200 CAD, I logged into my account and added about $210 CAD worth of items. While browsing for more, I was suddenly logged out and couldn’t log back in, not even in Incognito mode or on another device.