Consumer Complaints and Reviews
I have purchased several of the Very Sexy push up bras, both in store and online. A couple of times straps have broken but my biggest complaint is the fluid/gel that is inside the bra leaking. It took me a while to figure out that this was happening. But many, many, many of my shirts have been completely ruined by this.
I have been a loyal customer of VS for at least 20 years. This year a package was mailed on the 28th of December and tracking stopped on the 29th saying it has been transferred to delivering agent. On January 4th I called to inquire about the package and was told that it was obviously lost and was supposed be delivered by January 2nd so a new package would be shipped overnight for my inconvenience.
When the package wasn't delivered on January 5th at 5:30, I called to make sure a second package was not lost. At that time they said they didn't understand why someone would mislead me to think a new package was being sent, since policy is to wait 3 days after the expected date which is the 6th not the 2nd. So I am to call them back on the 9th if I don't receive my package. Two different responses and no resolution in sight for at least another 5 days. For the money I have spent with them total, to be told literally to suck it up buttercup is poor customer service. VS has definitely done some changing in their policy and customer service and I will not be patronizing them again.
The Wellington Green Mall Victoria's Secret Store there is not giving employees break or Lunches in a timely manner and many go 6-7 hours without a bathroom break... When asked for breaks after well over 5 hours they are told to wait. I saw a young high school girl about to fall out during the holidays shopping and ask a manager why she's not giving a break after a certain amount of working hours and I was told that she needs to wait. This was after 5 hours with no breaks for the bathroom or anything.
I ask around and another had been there over 6 hours and no break... Their attitudes the supervisor and managers was unbelievable... It's a federal law because I am a manager for a large company for 19 years and you hath to follow the law. The worker was so sick and she was told to wait. This was just a few days ago during Christmas shopping. It's a lot of issues in this store. I will keep an eye out and if nothing change I will go to our local TV Stations and let it be broadcast live after they send their staff in this store. I refuse to spend my money in this store along with a few others who experience the exact thing as I.
Both online and in store, I am always impressed with VS. The associates in store are very helpful and friendly, the items are good quality, the sale prices are great, and they usually have a great promotion going on. When ordering online, I have never had a problem with shipping or delivery, and when I've had to contact customer service, they answer promptly and are very helpful.
I've had poor customer service at multiple online stores before, and wasn't expecting much when I contacted VS about a bikini bottom I'd purchased that had become discoloured after the first time I'd worn it. I received a prompt reply to my email, and was told that a new bottom would be shipped to me immediately. They didn't request pictures of the discoloured bottom, nor did they give me a hard time concerning a replacement. They also told me to keep the old bottom and not worry about returning it due to the inconvenience. Overall, I'm very impressed with VS, and highly recommend them.
First let me say I was a Manager at a Victoria's Secret for close to four yrs and prior to that a asst manager then Co-Manager. I also was awarded for my exceptional inventory and loss prevention during my time as Manager. If Brand Standard Customer Service is being practiced in a store your Shrink will I swear decrease by a drastic percentage. Second by Brand Standard Service I in NO WAY MEAN embarrassing customers due to race, the way they look, age or social status (Or what you presume they have to spend). Customer Service is exactly as it sounds and should never be different from one customer to another.
This brings me to my complaint. On Dec 23 my best friend and I went to the Victoria's Secret in Eureka CA. We were finishing up our Christmas shopping and were greeted warmly by not one but a few sales specialist who exactly as they should helped us with promotions sizes etc. What I noticed was a poorly dressed (Victoria's Secret had a strict dress code) Woman zeroing on two college aged girls - one was ** American the other Asian. She really didn't offer any help just more or less hounded them followed them around.
Around the same time these two entered the fitting room as we did. We offered our packages to be held at the counter and I actually gave the nice associate helping us my items to be purchased. My friend had a couple pairs of yoga pants to try on one being for us and another couple pairs in another size for her daughter... How we were treated as well as the other two ladies was beyond rude and unprofessional. The associate running the fitting rooms was providing fabulous service only to be excused very rudely by another associate who rudely pounded on both fitting room doors over and over not offering help but demanding what was tried on... My friend was mortified as I was and the other two shoppers. I honestly wanted to walk out but last minute shopping had us left with not much choice. This associate had literally left a bad taste in my mouth.
At the register again a very Customer Service friendly young lady offered a couple nice promos to us which we took advantage of. This Rude associate did next floored me she came to the register removed our purchases from the bag and questioned us on what sizes we purchased and when she realized we had exactly what we had taken in dressing room and she was wrong. She rudely mumbled something glared and walked off... Mind you she had created such a scene that every customer in line was staring. The cashier was beet red. This person had really accused us in front of two lines of customers of stealing yoga pants which cost 25 bucks while we spent over 250.
As we walked out my friend stopped and questioned why this associate had loudly and extremely rudely accused her of stealing a pair of yoga pants. She didn't reply and my friend informed her she would be filing a complaint. She then said that was fine and she was the manager. I was floored honestly in my twenty plus yrs in retail management, Vickies has always been the strongest in Customer Service by far. They provided a high quality level of training and they had high expectations for their employees. This was absolutely the worst service I have ever received.
When I pointed out that years back I HAD MANAGED THIS store she said good for me but it was her store. I replied not for long with her skills because she won't have customers - not to mention her attire was not how a manager would dress or allow her staff to dress. Truly love this store and closest next one is over three hrs but I will drive it or shop online. Wish there was a minus stars.
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I have order 3 matching PJs for Christmas morning for my sister and her daughters an extra one with different colors. I was also getting a free kimono as a bonus. I have paid extra for shipping to ensure that items will get here on time. They promised that my items will be delivered on Dec 23, 2016. I have not get the package on Dec 23, 24, 25 or 26. On the Victoria's Secret website, there was a message that lots of deliveries will be delayed until Dec 26.
As of Dec 26 - I still did not receive my items that at this point, honestly, I no longer needed. On Dec 27 I have finally got the package from FedEx and it did have OVERNIGHT DELIVERY written on it. To my disappointment, when I open the package, the clothes were partially opened, partially burnt and there were only 3 PJs, no kimono, and no invoice!!! I have never seen anything like that in my life!
I called customer service and explained everything: that items were not delivered on Christmas, that they were not delivered on dec 26 and when they got delivered, the order was I completed and burnt!!! I also told her that I don't need Christmas PJs now. The customer rep told me that now they would need to canceled my order. She also told me that they will take care of my shipping charges... duh. I wanted to have one other PJ deliver and since the whole order was messed up I said, "Is there anything you can do to reward me for this fiasco." She put me on hold and then she told me that she will give me $10 discount and free shipping.
She asked for my credit card and proceed to charge me without telling me how much will be charged. I have asked her how much will be total and it was the same as the original price!!! I have asked her why and she came out with number of fees and tax and etc! The entire conversation she kept calling me DARLING and she had kind of an attitude! She put me on hold to ask supervisor to give me $10 discount! This is joke! I have never in my life been treated like this, they should ship the entire order free of any charge if they want my business ever again. Mind you that I spend thousands in VS for my girls in family! No more! You have lost my respect Victoria's Secret! Ps and I have to take care of the return shipping of the burnt items!!!
I have shopped with VSecret in store or online for many, many (30?) years. My husband gifts new pajamas (etc.) to me every year for Christmas and Birthday. This year he placed his order November 28, order shipped on December 3rd from Ohio via USPS, package traveled to Alabama, Georgia, Pennsylvania, Alabama, Tennessee (where I live), back to Ohio. VSecret received the package back on December 18th and restocked and SOLD my gifts!!! They never contacted my husband or me and there was no explanation of why the package was returned! Why did they take our email address and phone number when he placed the order? My husband chose some other gift items and VS is overnighting them... we will see if the package makes it this time! Note that the original gift items were no longer available! Note that VSecret wasn't concerned at all that this happened!
We used to order jeans, sweaters, bras, PJ's (flannel and cotton Mayfair), etc. VSecret no longer offers the following- No more wonderful Boyfriend Jeans (best jeans EVER), No more cozy sweaters, No more wonderful Racerback bras (a life staple for me, my mom, sisters-in-law, etc.), No more full coverage panties, No more 100% cotton Mayfair PJ's (100% cotton is a luxury item and they've ruined it by now offering a blend because it's cheaper. Mayfair WAS their No. 1 seller. Why change what works?). Sad, sad, sad!
On 12/20/16 I visited Garden State Plaza in Paramus, NJ, USA and purchased a sweater in their store with a gift card given to me by my dad with an amount of $200.00. On 12/21/16 I visited Jersey Gardens at Elizabeth, NJ and went in to the VS store. I got the stuff I wanted and asked my boyfriend to pay for me with my gift card with the remaining balance of $180.01 while I still looked around the store. Then all of a sudden I see him running towards me telling me that the gift card does not have any money left in it. I go up to the cashier and he keeps insisting that the gift card has $0 balance on it. At this point I'm confused and thinking that I grabbed the wrong gift card from my other wallet that stayed at home and started doubting myself.
The cashier named Jean checks once more and prints it out for me and shows me I have nothing on it. He then tries again as I keep insisting and saying "how weird. I'm pretty sure this is the gift card my dad gave me." I ended up buying my stuff with my credit card as I already felt like a fool for possibly taking the wrong gift card to the store. Since this store is an outlet I knew that all sales are final but I still asked that if I solved the problem quickly by calling customer service if I can come back to return the stuff and get my money reimbursed and repurchase the same merchandise with my gift card (the only reason I went to buy there was because I had a gift card). He said no but then mentioned that I could come back and speak to his manager since what happened to me is really unfair. No complaints there.
I ended up calling the gift card customer service and they told me that I had made a purchase of $19.99 at store #50035 on 12/20/16 at 9:08 p.m. (which I did in Garden State). Also that on 12/21/16 at 3:29 p.m. I had redeemed the remaining balance of $180.01 at the same store #50035 (I was at Jersey Gardens at that time or on my way there). They asked if I wanted to fill out a form through the phone and file a case and I said yes. Then they passed me to a specialist who took my information down and told me they would contact me within 4 weeks. That corporate is going to investigate to see what happened. I then asked my boyfriend to drive me to Paramus to see if they can help me with it. Maybe they could do something like check what was purchased by whoever purchase it. The manager told me she didn't have the power to check the logs.I figured she could check the transaction done that day at 3:29 p.m. and who rang that person up to see if they remember anything. But she took my number down and name instead and tried calling customer service on my behalf but they told her I had to call back myself to ask me questions about the gift card. I called once again and was directed to the same gift card customer service and was told I had to wait for corporate to investigate and so that took me nowhere.
Now, my thinking is that an employee in that store is a crook and somehow got a hold of my gift card number. Especially because:1. I had the gift card on me the WHOLE time from the time my dad gave it to me to the time of my first transaction to the time of my second attempt at my other transaction in Elizabeth. The weird thing is that I never handed my gift card to the cashier. I did swipe it though so I don't know if they can see the whole gift card number in their screen.
2. The pin # in the back was never scratched off until AFTER I found out I had been somehow robbed and I decided to scratch it off myself.
3. The remaining balance of $180.01 was redeemed at the SAME store that I just happened to had made a purchase in the previous day.
I now have to wait until they get back to me with the results of the "investigation" which I don't even know what kind of information they're going to look into as per when I asked the customer service they told me they didn't know, that I had to wait. I'm hoping they actually do something about it and not only give me my money back but catch the person who did this because it is so unfair how some idiot comes and just takes it like nothing. It's the holidays and people instead of giving are taking what's not theirs and it's very upsetting. I will update when I find anything out if they contact me back. I wonder If anyone here ever had something similar happen to them in VS.
I ordered 2 gift cards online. Eleven days later I received someone else's 2 gift cards. I called and customer service acted as if I did something wrong! I spent almost 40 minutes (mostly on hold) on the phone with them offering NO HELP to rectify the wrong doing on their part. I eventually demanded a refund and will NEVER purchase another thing from them!!!
I went to the store today to purchase some Christmas gifts. The store is having promotion with beauty products with buy 1, get 1 free. The 2 ladies there that help me were really nice, asking me for help. Since they have a very good promotion B1G1, I wanted to buy 4 gift set as Christmas gift. When I checked out, I felt very embarrassed and uncomfortable for holding up the line because the manager made me sign a form putting all my information including my driver license. I NEVER have to put down driver license for any purchase in the store. The cashier did NOT know what to do with the form and have to ask other cashiers and then they have to call the manager over after she left.
Then the manager loudly asked me in front of everyone which country I bought the gift to??? I don't know if my appearance as ASIAN have anything to do with this kind of question?? I am wondering if they would ask the same question for other Ethnicity? It's the Christmas season so of course I am buying gift for family. This whole process was very frustrating and I did not like the way I was treated by the manager. I would never come back to this store again.
I recently made a purchase at the Victoria's Secret on 280 in Birmingham. Mareytta displayed amazing customer service skills. She was very polite and helpful. However, I went to the Hoover Victoria's Secret #90. No one greeted me, no one asked me if I needed assistance finding anything but Ella or Elisa I think was her name about 20 mins in. I went to the counter and provide one associate with my receipt and I asked her what would be the total if I exchange these bras. My exchange total was about 57 dollars and some change. So I left those three bras at the counter and proceed to find some items of equal value. I return to the counter and I explained to GWEN the lady at the register that I had an exchange. The three bras were on the counter... however she asked for my driver's licenses and I'm not sure why I needed to provide my driver's license for an exchange.
Then as we are in the process of doing the return I pull another bra out of my bag and asked did they happen to have a bigger size in this one. She grabs the bra out of my hand and proceed to look on the receipt. Why she does this I don't know. Then she proceeds to say "I don't see this bra on your receipt... did you pay for it." My response was "yes I payed for it. I payed for everything I purchase". Keep in mind that I work at the Galleria part time and have been for over a year... and this is only maybe my 3rd or 4th time at this location. I spent almost 300.00 on this purchase so I continued to check out with GWEN but at this time I'm really pissed on the inside. She then says I don't see a tag on it and it's not on the receipt. Then she scrolls down some more and says "maybe this is it". While trying to keep my bra, she asked me what size I needed and I tell her like 37D.
She comes around the counter and measure me without asking me. "Why are you measuring me when I have gave you my size." Anyhow I told her if you don't have this bra I am keeping it because it looks really loved the way it looked on... just wanted it a little bigger. Then she goes back to the counter and continues to look for the same bras on the receipt than she claims doesn't have a tag when I clearly staring at it. So I let her continue. She proceeds to ask me again did I pay for the item. I explained to her "yes and I counted all of my items before I left the store. I'm pretty sure I payed for everything." Then she says "I would hate for you to not have payed for it. I would have to keep it." My response "I payed for it." I get the bra back and put it in my bag. After completion of my transaction, I pull the bra back out of my bag. I asked her what her name was. She stated GWEN.
I said "okay. Now what was the reason you asked me if I payed for this bra?" She stated again "because I didn't see it on your receipt or a tag on it." In turn told her that it's a tag on the bra and that she really ruined my shopping experience with Victoria's Secret by defamation of character. "Number two why were you looking for it on the receipt in the first place. You asked me repeatedly." GWEN never apologized even after I pulled the bra out of the bag and said it has tag on it. She said "oh yeah I noticed it when you pulled it out." Needless to say, I am going to return the previous items I purchase plus the purchase I received yesterday and I had calling to cancel my account. GWEN was very rude and disrespectful.
Every year I usually spend about $500 at Christmas in the store. This year I have already made some online purchases from VS. I went online again & tried to buy a perfume. It is listed as marked a certain price until you click it, then the price changes more than half. After wasting my time on CHAT I was told that they are out of the perfume. I said then "why don't you take it off the site or change the price?" Every transaction is always an issue and DON'T ever need to return anything. They have the worst policy ever. They act rude if you need to exchange. This year MACY'S will be getting my $500 because they actually have GREAT customer service and most likely better quality. I will NEVER shop VS again. IT SUCKS.
Just moved to Spanish Fort, Alabama 10 days ago. I received a gift of flannel PJs from Victoria's Secret from a friend in Florida where I moved from. She had asked for a gift receipt but I did not see one. I tried to exchange the PJs for a different size of the same product, which is in-store in CURRENT WINTER INVENTORY NOW. Without the receipt they were going to give me $4.99 credit towards the purchase of a $54.50 pair of PJs which still had all the price tags on them. The two young ladies and I guess member of management, ALSO YOUNG (which never came to the desk) conversed by hollering to one another across the store. One girl at the checkout said it had been purchased with Victoria's Secret Rewards. They had no way of knowing anything because there was no receipt. I have since contacted my friend that bought them and she said she does not have Victoria Rewards and is trying to find her receipt.
The purchase was made approximately 3 weeks ago. I called corporate "customer no service", and was told that their policy is "without a receipt you are given the lowest price this product has been sold at". She said it was $19.99 but she would give me a $34.99 credit in-store. That is not what my friend paid for the pajamas, plus all I want is just to EXCHANGE the size. To me this is stealing from a customer by Victoria's Secret. I guess the reason I'm writing is because I am so infuriated and have never been so humiliated in my life as I was in the store, and to please warn others who may be thinking about shopping for their friends, family or loved ones at Victoria's Secret for Christmas or any other occasion. DO NOT waste your money there. Spend it where you are appreciated and treated with courtesy. The corporate "no customer service" rep actually indirectly indicated that they had no way of knowing that the product had even been purchased.
The way I took that was she was insinuating that it could have been stolen. The PJs were in a Victoria's Secret box and bag. So to those of you who may be thinking about purchasing items from there for Christmas presents, please make sure you get a gift receipt. In case the gift has to be returned or exchanged, you do not want the recipient to go through this...Or at least, I hope you don't. BETTER YET...DO NOT SHOP AT VICTORIA'S SECRET. They will never get any more of my money for products that are already overpriced, and some lack quality. Horrible experience in store and by phone with someone who is supposed to make things right.
My last experience sealed the deal. It happened before but I thought they were having a bad day. There was no service and I was left to wait and wait and wait. When I finally had to go I found the sales person who say of "ya, I could do that." Why not tell me and not make me wait. They did not have the product I wanted or one even close in my size. When I went to mention that lack of service to a supposed manager (ha no skill there either). She turned ugly and not a touch of professionalism. I will never go into or buy a VS product again. I walked down the street and got a better (quality) product for less. VS is all about hike not service or product. Save your money and don't get abused. Go somewhere else.
There isn't a VS store in my town so I have to order online. I am ALWAYS charged for using the return label fee even though I use the "FREE SHIPPING AND RETURNS ON BRAS" code. Tonight, an associate, "Melissa" even ARGUED with me in chat that it's non-refundable. I called (held on more than 5 minutes) and cancelled my account. After years with VS, I am calling it quits. They don't appreciate their customers and lots of places sell bras. Goodbye VS.
I have bought many apparel items for myself and others from Victoria's Secret. Any time I went into a store they did not carry XL in tops, hoodies, jackets, pants, very few bras and other apparel. In the past I have at least been able to order XL size online. Now I can't even do that. They are delivering a terrible message to all women and girls. You can't be sexy or an angel unless you wear sizes up too Large. I am extremely disappointed in this company.
Admittedly I've never been much of Victoria's Secret shopper. I used to buy my underwear at Target or Walmart, but after getting a new job and having more money to spend, I decided to give it a whirl. I decided my old, tattered bras were pretty drab for a 21 year old and wanted something much sexier and flattering. I went into a Victoria's Secret at a larger mall in my state and was greeted by a bubbly sales person who was extremely helpful. She directed me to the bras I was looking for (the "Add 2-Cups Push Up Bras) and informed me that they were on sale 2 for $42.00!, and that I would also receive a free tote. On their website they are about 50 dollars each, so naturally I was ecstatic. She also measured me and helped me adjust the bra. She was helpful without being overbearing.
The bras themselves are gorgeous, and a far cry from the run down bras I was using before. I wear a 36 DD I know, I was shocked when she measured me too and these bras make my breasts look AMAZING. They give me that gorgeous, movie star cleavage, adding lift while also shaping them. I had no idea just how poorly fitting my old bras were until I put on one of these. I plan on getting these in every color as soon as possible. The only reason I didn't give my experience 5 stars is because of my experience with the cashier at the counter. She was a far cry from the energetic blond I had encountered just minutes ago. She lacked personality, seemed cold and even mean. She took her time, sighing and seeming irritated. Fortunately I was so happy with my bras and my prior experience that I didn't pay her any mind.
I've been shopping at Victoria's Secret for a little over a year now and I bought panties a few months ago and the quality was fine. I just recently bought the 5/$27 deal and within a few weeks I noticed little holes in all of my panties. I think VS is ripping us off and we are just paying for the price. Will probably never buy panties from them again. Be wary of this ladies.
Why do you have to be 18 and older to return anything you bought from the store? I was just there yesterday with my friends and I bought 5 pairs of underwear and then came back today to return them because I didn't get the right size. When I came back to the store I waited in line for 10 mins and when it was my turn I came up and said I would like to return these. And then the lady asked how old I was and then she also said that I need to be 18 and older and have an ID but I didn't because I am only 15. Now why can I buy anything from the store but not return anything back to the store. I didn't use a credit card I paid in cash. So why can I buy them and not return them, that is very stupid and I WILL NEVER EVER EVER RETURN AGAIN.
I have recently visited the Victoria's Secret store located in Tacoma, WA and have been disgusted with the way I have been treated. On October 08th 2016, I went to the Victoria's Secret and was completely ignored by the sales associates. This is not the first time that I have been treated this way at the same store location. I was in the pantie section looking through the various colors and prints when another customer came next to where I was. She was promptly greeted by a sales associate and was told of the sale and promotions and then was promptly given a bag. This sales associate was so rude that she went over me when I was looking inside the slide out drawers for my size and opened up a door next to where I was and told the customer that she can find her size here. I was livid. The customer witnessed how rude the associate was by going over me that she felt bad and I told her that I can wait while she gets her size.
Next, I approached a sales associate and asked to speak to the manager. She didn't let me speak to the manager! She instead asked me what happened and I told her. She really didn't care that much about my experience. I decided to leave the store without my purchase because of the poor customer service. While I was leaving the store, one of the sales associates made a rude and condescending remark telling me, "Have a nice day!" I will never return to this store. These people need to be trained on customer service and not judge people and then not asking if a customer needs assistance since, my money is just as green as everybody else's. Avoid Victoria's Secret at all costs!
I love Victoria's Secret but I think they are partnering with the wrong business (Comenity Bank), which is so disappointing. Well first of all THIS IS A CREDIT CARD. You should be grateful when your customer wants to pay. And when I say pay, paying always on time in full balance etc. This is America, people are busy working making something to pay their bills each month. Who would think for dates when their one, two three bills will be deducted per month? Nobody. That's why people set up an "AUTO PAY" so I set it up right? Well guess what, I saw on my statement a late payment fee of $28 on top of my balance which I didn't even thought at all because it was all in automatic payment straight from my bank account.
Paying it is no problem but reporting it to the credit bureau as a late payment offender is **. It should be illegal and definitely is immoral to tagged your "valued" customers a late payment offender to the credit bureau without even trying to call them first or at least send an email reminder that it's not an auto pay they set up online, it's only one scheduled payment. After one month it's not working as automatic? It was a trick, very misleading. It's unfair to the consumers like me who's been working so hard to maintain an excellent payment history on the my credit score across all the credit bureaus for my mortgage plans soon.:( Oh well.
I am extremely disappointed with the transparency of this company. I understand you have a rewards program, but the first thing you need to say is that THIS IS A CREDIT CARD. It should be illegal and definitely is immoral to provide your "valued" customers a credit card without informing them. In no way was I told that this rewards program involved a credit card which is appalling because I'm sure thousands of people do not make that minimum payment not because they didn't have the money but because they were simply unaware, because of the SEVERE LACK OF TRANSPARENCY. I liked VS before. After applying for a "rewards program" because I genuinely wanted to become a more frequent customer and got shoved with this deal uninformed, I will never shop here again. Giving people credit cards uninformed is not a game, and it certainly doesn't foster positive loyalty.
I have bought Victoria's Secret underwear for years. That was all that was in my drawers. I've now come to realize that these undergarments are mass produced and made with cheap material. I put a pair on my first night of having them and my finger went through the lace. I used to be so satisfied with your products but now I feel that I need to go somewhere else to find my undergarments. Your customers work too hard for their money and pay quite a bit for your undergarments to be so cheaply made. One very dissatisfied customer!!!
Well I received a phone call from VS to my surprise. I always pay my bills in a timely fashion. I received a phone call stating they were going to put my account in delinquent because I was just late two days in which by the way when as soon as I get my statements I pay right away not giving the fact my husband just passed less than a week. They really didn't need to tick me off. Go after the people that don't pay their bills.
I used to love Victoria's Secret - so much so that nearly ALL of my clothing came from there. Then they stop selling clothes. My heart literally broke when that happened. But I found some relief in knowing at least I could still get casual clothing and bathing suits. Well, I've heard the news that they're getting rid of that too, so now I have zero reason to shop here. I was such a loyal customer - as much as I hate to admit it, I actually maxed my store card out more times than I can remember. Guess it's time to close that one out!
I have been purchasing VS and Pink items for years now. The quality of the products is very much below par especially, for the price you pay. All items end up falling apart, even when cared for properly. I am very disappointed in the quality of their items. I have purchased items at Wal-Mart that are made better and last longer. One would think for the price you pay at VS that they would take more pride in what they sell and how it is made. I am no longer a VS customer.
I have been buying clothing from VS PINK for the past few years and the quality for the price is terrible. I turn everything inside out, wash on delicate, cold water have no percolator in my washer, and use good quality detergent, and do not overload the washer or put them in with different colors. The clothing looks like it's been worn for years after one wash or falls apart with severe pilling especially with the hoodies. I never put them in the dryer. They are all hung to dry.
I am sorry I have spent over 1,000 for such cheap clothing that looks terrible after only one PROPER wash. They really need to charge less for this junk or start making better quality clothing. And forget asking for help they just say, "Well sorry for ya." I would consider taking it to the next level as much money as I have spent for clothing there for myself and my daughters they should listen to what customers are telling them. 65.00 hoodies only to look like trash the day after purchase. No more will I waste money on the PINK label because that's what you pay for not quality that's for sure!
I had order the 5 for $27 panty deal online at VS and ended up spending $37.34 on the entire order (including taxes and a ridiculously high shipping cost). Anyways, after spending almost $40 online, I order something else from a different store at the same time, which charged to my card just like it did with VS. After waiting almost 2 weeks to figure out where my order was or the expected date, I decided to write to them. I was met with two very rude and awful replies on how I hadn't paid and they required me to pay almost $40 AGAIN. But it gets better. I won't be reimbursed at all! So in the end, I had almost $40 stolen from me and never received my order from this awful store. I will NEVER even think about ordering from this business that stole my hard earned money.
I have shopped in VS for 25 years! Mostly online as Canada just got the retail stores. Sales associates are curt, rude snobs. It's like their mad they're working. I have watched them gather and whisper about other girls shopping. Returning something, forget it! You will be treated like crap! Since when do you need ID with your bill to return? They check the item over like they WANT to find it dirty or something! And no receipt? Now you are mud. Don't ask for a manager cause she's worse. They learn from her. Goodbye VS???
I absolutely like Victoria's Secret's Vanilla & Coconut (Coconut Passion) fragrance mist. It's one of my favorite Victoria's Secret's scents. To me, the scent feels warm and the combination of coconut and vanilla gives that cozy, chocolatey scent (perhaps, I'm just such a chocoholic) -- it's comforting. Well, there are some vanilla-scented perfumes/mists that make me wanna vomit after it reaches my olfactory nerves, VS's product somehow is an exception to that (at least for me). The scent also stays for a long time. I usually buy mine at the Duty Free stores so it's cheaper. I also think that it somehow ensures that the product is authentic. And in addition to that, this particular scent that I like is a rare find in department stores in my area. An 8.4 fl. oz is usually around $12-$15. I got so accustomed to this scent, so I will always consider buying it. Thanks VS... :).
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