Victoria's Secret Reviews

Terrible online ordering! Do not do it!!! You will never receive your product. Terrible delivery services. DHL keeps delaying and delaying for weeks. Keeps saying enroute over and over. Fast shipping in 2 days. Please what a joke.

I placed an order on 12/10/24 and I never received my order. I called to ask if they could see where my package was because it kept getting delayed. They could not locate it and said it was lost. So the rep said he'd refund my money and send me the items to be replaced, awesome! Still nothing came but I received an email that the package had been delivered on New Year's morning at 12:10 am. Odd time to be out delivering on a holiday. So I called again and asked about my replacement order. It was hard to understand him with the language barrier but he kept telling me I received my refund, I told him I know. I want my replacement package. Then asked if I wanted to purchase the items, I said no and hung up. Definitely wasn't worth the hassle to keep arguing with him. I've never had a bad experience with VS, this is a first. I just wanted the PJs for my girls, it's Christmas tradition and it was broke this year. :(

I was approved for a card, placed an order and somehow my account was linked to my mom's. They charged her card on my account and when I called customer service I talked to 12 people over 7 calls, not 1 person could help me get the issue fixed. They never canceled the order and now send her and myself updates about it even though her information was never put into my account. Customer service said this happened because we have the same billing address on our 2 separate accounts. I am very annoyed, no one could help and now all my information and order history are being shared when I didn't want anyone seeing my business. It's an invasion of privacy that they don't care about and disregard!

I recently visited Victoria’s Secret with the intention of spending $500, but my experience was appalling. I spent 20 minutes in the store, standing directly next to a male employee, yet I was completely ignored. Despite accidentally bumping into his cart, he never acknowledged me, never offered assistance, and not once spoke to me. Instead, I observed him actively engaging and laughing with other customers who were of different racial backgrounds.

Purchased 5 items for same-day delivery and it never arrived. Went to check online and they had changed the order to standard shipping. No notifications whatsoever. Don’t trust their website promises as they pretty much do whatever they want. This is particularly a big headache as I’m going out of the country for 3 months and will not get the package until I get back at which time the parcel service in my building will charge $3/day after 2 days the package hasn’t been picked up!!!

I ordered several gifts for my wife and the checkout assured they would be received before Christmas. Just checked and it will be December 27th at the earliest. Why lie about your delivery dates. She’s understanding but I’m sure it’s still a disappointment.

I am a 73-year-old female who lives in a retirement community. I ordered a bra on-line from Victoria's Secret. I ordered a 36D but received a 36DDD. I wanted to get a credit on my credit card since I live in a retirement facility and do NOT drive. Victoria Secret refused to give me a credit, not even a store credit unless I return the item. I am NOT the person who made the mistake. They sent the wrong size!!!! Why should I waste my time fixing their problem! This was my first time ordering from this company and it will certainly be my last! Do not shop at this store. If I could give a lower rating, I would rate Victoria Secret a ZERO!

If I could rate them a zero I would. I drove up to exchange new bras I just bought and they said there was no record on my Victoria's Secret credit card. Even though I bought everything from there spent so much money this year. And paid all my credit card bill. Their quality of bras have went down and the bras ruffle and bow at the bottom and leave a large gap under your breast. Customer service supervisor and store manager was awful. I've had to call them to place my online orders bc they mess them up too, often high and mess up the order. Companies like this corporate greed at its best.I am no longer a customer!

Not even a full star. Unable to redeem my reward after purchasing 4 pairs of pajamas. .Every $75 was supposed to get a reward. I spent almost $200 and didn’t get the blanket they were giving away. I argued with the chat box and nothing was resolved. I’ll buy from Amazon for half price and I’m sure they will hold up better after washing. Buyer beware.

Shopping Experience. On November 16, 2024, I placed an order with Victoria’s Secret (Order #**). On November 26, I received a notification stating that my package had been delivered. However, the package never arrived. I live in a condominium with a secure mailbox and a LuxerOne package delivery system, so there is no reasonable explanation for why the package was not delivered as expected. I contacted Victoria’s Secret to address the issue, and a replacement order (Order #**) was issued. Unfortunately, today I received a notification that the replacement package could not be delivered because the mailbox was supposedly vacant — despite the fact that my address was correct on the order.