Bed Bath & Beyond

The store reps misplaced prices and had a price of 16.99 above a product. After I paid I realized the item rung up for $50. Although the store manager saw and acknowledged there was a mix up they still refused to correct the matter. Instead she just moved the sign afterwards. This is why they are in the situation they're in now. Horrible service! Plus the items are still ridiculously expensive. Don't waste your time or money. I'm glad they're kicking rocks! Tip for consumers: I hated this whole experience! Done and over BED BATH AND BEYOND. Good riddance!!

Unfortunately BBB stopped accepting gift cards without much notice. Due to a family situation we couldn’t follow the entire news and when we were able to use the GCs, the store stopped accepting. IMO they should accept gift cards as long as they are selling stuff. It is their money after all. It is totally unacceptable. What if someone was traveling and couldn’t use it in time? Just not done

In 2022 I returned a product and received a merchant credit card. When I tried to use it it had no money on it. After three phone calls, many long holds and let me have your number so if we get disconnected I will call you back, I am no better off. I still have no money even though I have been told it was fixed. Good thing they are closing I would never buy anything from them. Of course nothing will be done about this situation now.

Beware of purchasing from Bed Bath and Beyond as they close their Canadian stores. They are selling old stock of Therapedic memory foam cooling mattress toppers that are ruined by prolonged compression packaging. Of course, Bed Bath and Beyond takes no responsibility for this, no exchanges and no refunds but they knew that the product was old. There might have been some discount but when you think that you are paying hundreds of dollars for a 3 inch memory foam topper and you get a memory foam pancake, you have been ripped off.

My fiancé and I placed an order online 4/11/23. For whatever reasons… BBB cancelled our $600 order. When inquiring about getting our $$$ back (order was paid in full) we were told 48-72 hours. We have been calling multiple times daily and been given the runaround. It has been a week and no signs of any $! We didn’t cancel the order yet we are the ones still waiting for our refund... our $$! We are beginning to think we won’t see a dime!! No one who answers the phone for customer service is from America. Makes things a bit challenging and not one of them has a number to their superiors. Horrible Horrible Horrible company to conduct business with. Can see why they are closing down!

Internet Site malfunctions and their I.T. Dept sees no problem. Will not capture my membership which comes with discount. They see my membership. Problem ongoing for 5 months. Cannot shop online. I send screenshots to customer service. I.T. asks for screenshots without giving me an email address to send them to.

They tell me my store in Mission Valley here in San Diego is not closing, but it might as well! Every time I go there I see MORE floor space and LESS products! The coupon policy was always very generous, but no more, as they do expire and are useless! There is never anyone around to help, and the check out process is very slow. I just threw out my latest coupon, as they never really have anything I like anymore. It used to be a fun store, but now it's obviously going down, just like The Titanic!

My wife and I were looking for an item which we couldn't find in store # 480 this evening. Joseph helped us by ordering it online which we weren't aware of this policy. He was very helpful and his customer service skills were outstanding not to mention he could probably type 150 words per minute on that keyboard (LOL). We'll definitely make this store our first to go to from now on. Seems this world is lacking the customer care that Joseph provided. Thank you Joseph for making our shopping experience a nice one. Kevin & Judy A

What a piece of ** company. I go on the company in order to carpets for the bathroom. It says I can pick them up at my local store today. It says they have plenty in stock. I pay for the item and immediately I get a email saying that the product is no longer available for store pickup and now I have to get it shipped to me and wait two weeks. If I want to refund I got a wait two weeks to get a refund so basically they screw you with lies. What a pathetic piece of ** company.

As a decades long customer with a home FULL of BBB products I was sad to hear you may go out of business, until today's phone call. They didn't say their names, but it was a man & woman at 1:56 & 1:57pm on 1/8/2023 at 6401 w Plano Pkwy Plano, Tx 75093. I left the following review & will take my business elsewhere: