Bed Bath & Beyond Reviews

BBB refunds are a joke and feel like a massive money-making scheme. I ordered 3 identical tablecloths in different sizes. One order shipped. 2nd order of 2 items shipped in one package. Each item weighed less than a pound. None worked on my table. Returns state no guarantee on refund if you ship your own way. Used their labels to ensure refund. They required 3 different labels. I could not ship them in one package or even the two that came together in the same package. Nothing was mentioned how much the label would cost. Each tablecloth cost about $22. I was charged $20 return fee for shipping for each tablecloth. A total of $60 to return items that probably should’ve cost $10-$15 if that much to return altogether.

— On September 24th, 2026 I placed an order $135.29 for an Ainfox 10x10 Pop Up Canopy Tent with 4 Sidewalls, Easy Set up with One Push Lift Outdoor Beach Gazebos with 4 Sandbags. ***I did the add on of $3.30 extra for Shipping protection: which Covers loss, damage, or theft.***

We purchased a couch for over $800 retail directly from the website and utilized a 20% coupon that had been emailed to us, bringing the couch to the $600 range. Firstly, the couch was delayed multiple times and ultimately arrived a week past when it was originally due. That is not an issue for us because the people who ended up taking our existing furniture were very flexible and waited until the day was out for delivery to come and remove our couches.

If you buy anything from here they force you to use it. Because no way easy to return. Pay much for return shipping. Almost half price for product. My bad decision to trust this company for long time but forget to read the reviews before buying it. Never again with this company!!!

When I placed an order with them I realized that it was going to my previous address. When I corresponded with an agent via chat I was told that I couldn't change the shipping address but a cancelation request could be put in. Two hours later I followed up with a live agent who said there was no record of my chat even though I have an email with a verification number they sent me. I put in a request for another cancelation only to be emailed the following day that it was too late to do anything. I now have to go chasing for a package I don't want any more and have to hope I can get it and return it.

In less than 90 days one of the two 6 foot fans I purchased stopped working and they will not stand behind the product. The company they tell me I have to call keeps asking for my financial information and isn’t helping me fix the fan and Bed Bath & beyond does not care; they said “it’s not our problem.”

I received the baby dresser and changing table I picked out from Bed Bath and Beyond on my baby registry just to be filled with frustration. The QR code on the box this dresser comes in does not link to the dresser. Additionally, as you can see pictured, the holes do not line up leaving therefore I cannot completely assemble the product.

Ordered ring pro. Received ring plus. Was sold by 3rd party which I wasn’t aware when purchased. Bed Bath & beyond doesn’t stand behind 3rd party sellers. Consumer has to deal with them and fight to get a return label which so far hasn’t happened. Terrible service.

I ordered a TV stand with fireplace. What I received versus the picture was different. Was missing 2 parts and hardware. They offered $25 for me to go buy the hardware and now have to wait for missing parts which in turn I'll have to get someone to come and put it on. That means additional money out of my pocket when I paid for assembly when I ordered.

Specifically purchased 6 gallon trash bags. What I received was closer to a 13 gallon bag. My first contact insisted I had to "talk" to customer service, or pay the return fees. I waited to a day off to call as they are only open M-F. After "talking" with customer service today, they refuse the return because they say they are 6 gallon bags. I think they are selling a product from a 3rd party, saying it is 6 gallon, when in fact it isn't. I offered to do measurements and the rep said it wouldn't make a difference. So this seems like a small, unimportant thing to complain about. My point is: extrapolate this to a larger, more expensive item. What if I had bought an area rug and wanted a 8x10 and paid $500 for it.

I ordered a mirror which was damaged. I requested a refund, I got an exchange instead. Now I have to return the same style mirror twice. I was told a call tag would be no charge since the product is damaged. UPS CALL TAG $9.62. It has cost me approx. $60 to return. Nasty customer service that will hang up on you if you have a complaint, not to mention some agents are hard to understand. I will NEVER SHOP AT BED BATH & BEYOND. A total NIGHTMARE & HORRID EXPERIENCE. This is not the same shopping experience as in the store.

Think Twice!! They sent me an entirely looking rug from the picture that I I ordered. I tried getting a hold of them by phone, email, Haven't gotten a reply!! I need to send this hideous looking rug back. It's difficult to do!!

Seven days late on delivery. No manual or directions to put the product couch together. Tried to assemble; nothing fits, or screw in defective. Product WILL NOT REFUND. BEYOND A NIGHTMARE.

Do not order from them. The jobs are outsourced. You can’t comprehend anything they say, they accused me of fraud by paying with my own card.

I ordered a mattress cover for someone else and then found out that they had an Eastern King rather than a California King. I had not received notice yet that it had shipped so I called to cancel and they told me that because the label had been printed that they could not cancel the shipping even though it had not shipped yet and that they would charge me for the return shipping. I had no idea that they had such poor customer service. I will not be shopping through them again since other platforms have much better customer service.

This is the worst personal experience that we have had with an online company! We received damaged outdoor furniture. We agreed to return it. We had to take it apart and rebox 5 items. They have not returned my wife's calls and still have not refunded our money. The furniture has been waiting get picked up for over 3 weeks now. Ridiculous!!!

I purchase an expensive ceiling fan and needed a longer down rod. I called Bed Bath and Beyond to order the down rod that I needed. They told me that I needed to order online and told me to use the same brand. I ordered it exactly as she directed and was shipped the merchandise later than expected and what I received was incorrect. I immediately called Bed Bath and Beyond and asked to exchange with the correct size. The agent told me that they are not trained to order the right sizes and that when I return the wrong one, I had to pay a shipping charge. I also need to mention all the time I spent on hold. Agent was disrespectful. Never Again!!!

Updated on 08/19/2026: I left a review on Aug 9 2026 about a comforter set that I was told I couldn’t return. Well we decided to return it anyway even though we were told we couldn’t and we got a refund minus the return shipping fee, with no questions asked. I can’t help but wonder if the call center is being instructed to give discouraging information to keep from getting returns. I am grateful that I did get a refund but this situation was upsetting and I will not be purchasing anything from BedBath&Beyond again.

I'm so disappointed in this company. I ordered cornhole bags and the quality was not good considering I paid $60 total for only 4 bags. The bag wasn't even sewn properly and the logo was faded. When I tried to return them I was forced to pay $22 for return shipping which means I only got $30 back from a $60 purchase. They only paid $5.99 to ship them to me yet my only option was to use their $22 shipping label. To make matters worse, customer service didn't even respond to my inquiry about this. I reordered 8 bags for $35 from another company and they looked so much better. So I paid about the same price to get nothing from Bed Bath & Beyond and got twice the amount of bags from another company. I will NEVER shop at Bed Bath & Beyond again.

Bought a bathroom vanity from Bed Bath & Beyond (BBB), and the counter top came with a misaligned pre-drilled single hole for the faucet. When I tried the chat feature on BBB website, it took 25 mins wait before I can chat with an human agent. I was promised to receive an email notification when the seller responds. None! There was not even an acknowledgement of my complaint. BBB customer support did not offered any help, nor apologetic with the defective item sold on their website. The support merely acted like a mailbox. The seller pushed the blame to the customer and BBB enabled the seller's unaccountable attitude. BBB's website projected a misleading product picture. I would not buy from BBB anymore.

Horrible customer service. Promised refund that didn’t come. Promised missing screws that also never arrived. Hung up on repeatedly by “specialist".

I ordered a product on the BB&B website. The BB&B website appropriately directed me to PayPal when I chose PayPal as my payment method. BB&B had not allowed me to enter a ship to address. Seemingly no problem, since most websites that do that allow the customer to choose a shipping address. However, once I approved the charge on PayPal, BB&B's website "confirmed" my order without allowing me to choose a shipping address. Within minutes of seeing the wrong address, I located BB&B's customer service number. Customer Service had closed for the day several minutes earlier. When I contacted BB&B customer service the next day, I was told:

Updated on 07/26/2026: This is a follow up to my negative review of Bed Bath & Beyond. I am still getting the runaround from BB&B! I call everyday to see if the item I purchased online is going to be refunded while I wait for a prepaid return label for a shower curtain liner that has a prop 65 California warning of cancerous chemicals! This item was from Raystar International and the warning never appeared on their website! I tried calling and emailing 6 times since July 15th when it arrived and cannot get Raystar International to respond. BB&B says since it is a entrusted 3rd party partner, they have their own return policy! But I paid for it to Bed Bath & Beyond not the 3rd party seller! BB&B took my payment instantly but doesn't want to be responsible for refund!!!!

I have 4 older BB&B gift cards inherited from my mother, who passed in 2025. The cards have a clause on the back that says they never expire. The PINS on these cards are 8 digits, which are not usable on the website or via customer service. They told me that after the "rebranding" in 2023, these gift cards are no longer viable. You would think, even after a bankruptcy filing, if a company continues with its same name and operates online instead of through storefronts, their gift cards are still a contract they must honor. The legal system apparently allows companies to continue business without honoring their debts, even though they are viable businesses when restructured. Beware the lies and legally nefarious practices of large corporations.

I ordered a patio set. It arrived late and damaged. The return process was a nightmare with numerous phone calls; long wait times; rude staff; and conflicting instructions on the return process. Refund took a month to receive. Will never order from BB&B again.

I ordered from BB&B and received an email on 6/25 stating my item had shipped. This was incorrect. 7/6 a shipping label had been created however the item had not shipped. It had not even been picked up. I called and email to request a refund and I was told I need to wait to see if the refund will be approved. After 2 weeks and my item not being shipped and I need to wait for an approval on a request for a refund. What a joke!!! This is definitely my first and last order.

DECEPTIVE RETURN POLICY. I placed ONE order for 4 different throw blankets. When I contacted customer service to return them, I was told I would have to pay return shipping for each one separately to each of 4 different manufacturers. In the description and return info of each item, nowhere did it state that. Nor did it state that before I hit "Place Order."

The absolute worst customer service I have experienced. I ordered furniture because I liked it and because it was going to reach us on time. Within 24 hours, the shipment was delayed. I called them and explained that we would not be home for the new delivery date. They could not have cared less. Was told that the furniture has shipped and they could not cancel or ship it to another address. I called UPS and they did not have shipment yet. Called BBB again and again I was told, too bad. I called UPS to have it shipped to another address (a common option for $17) but was told that BBB would not allow this option. So now an expensive piece of furniture will be arriving at my apartment, left at the doorstep and I will not be there for weeks. All this, because BBB could not and does not care about customer service. Lesson learned… I WILL NEVER DO BUSINESS AGAIN WITH BED BATH AND BEYOND.

I ordered a beautiful white vanity with gorgeous marble top and white sinks. Not what I got. I called to explain the situation and see how to go about getting the correct item and was told, "Yeah, I see you're right but that's a different department. I can't transfer you and it's taking about ten WEEKS to get a callback." Lesson learned: Customer service is a thing of the past.

The absolute worst company to deal with. They should not be in business one bit. They do not deserve this one star at all but there is no option to provide 0 or negative stars. I have been trying to return/refund one of their damaged items and they have given me hell and beyond. I will be putting everywhere I can not to order from this incompetent company. No idea how they are even allowed to carry on their business. All lies and cheats.

As multiple reviews show a zero/one star evaluation, I have one more. I ordered a remote control ceiling fan/light unit. It appeared to have a crystal bowl shaped shade. After reading the instruction book, it described assembling chains, with crystals to the light, which would be a nightmare to clean. In addition, the remote receiver was not assembled to the light, and required wiring to be performed, which I was not comfortable doing, risking an error that could ruin the unit.

Let me start with the good news, the 2 bathroom vanities I purchased are good quality and delivered without damage. I had an issue with the delivery and when I called BB&B customer service reps were nice and tried to help. They escalated my call to the delivery customer service and I never received a call back. My other issue was with the 3rd party delivery service called Ceva Logistics. This deliver company is pitiful and has terrible reviews on Reddit. Why would a big company use such a terrible customer service delivery company? The tracking gave me a delivery date and I waited all day. No one showed up or called with an update. I called the local San Antonio number for Ceva and no one answered and I wasn't able to leave a message.

Placed order on 5/22/26, requested cancellation 5/23/26, received denial email late afternoon on 5/26/26. Called 5/27/26, again requested cancellation, was denied because warehouse had “processed “ order and created shipping label. Don’t understand why the warehouse gets to dictate customer satisfaction. It should be easy to cancel an order. Was told there is only a 1 hour window to cancel an order! Seriously? Terrible customer service policy. It would save them money and the hassle for me to return the item. Will never do business with them again.

I bought an outdoor coffee table online. It was beautiful, easy to put together, I loved it. I had it for a week, it was outside on my deck. It was covered with a protective cover. I was having company, so I took off the cover and found a split in the wood all the way down the center. I was very surprised because it had seemed like good quality. Bed Bath & Beyond quickly sent me a new one, which made me very happy. A week later, the same thing happened with the new one. I called to get a refund this time. I asked if they could send me a box to ship it with as it was pretty large and I could not find a box to fit. I was told to go to a store and ask for a box from their floor samples. I’m beyond frustrated. No, I’m not going to go look for a box. Just give me my refund. You have the pictures, clearly the table is damaged. Very unhappy with the customer service of this company.

I purchased a couch from your company back in February and never received the item. I contacted customer service, and while I was on the phone, your representative spoke directly with UPS. UPS clearly stated that there was an issue with one of the tracking numbers and that a claim needed to be filed by the shipper. UPS also advised that I could file a claim myself if I had the shipment's origin details. However, when I asked your representative, Dion, for this information, I was told that I could pursue legal action because the information could not be found.

So far, my bookshelves are outside, exposed to the elements instead of being placed under the protection of my covered porch!!! I hope it doesn’t rain because I have to wait 2 days for my husband to get home, as they’re heavy!

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces, and the quality did not match what was shown or expected from the listing. When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating. Overall, the experience felt misleading, and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. After losing 100 dollars, I will never shop here again!!!!!

Return policy is horrible. Bought outdoor cushions and colors were not the same as the picture so I have to pay to ship them back.

I placed one order for two of the same item which arrived in one box. When I went to return the item not only did I have to pay for shipping, I had to pay to ship each individual item. Twice the shipping costs for one order. I addressed this with their customer service who could not be less than sympathetic.

I'd give zero stars if I could. I ordered a product and then tried to cancel it about 2 hours later when I saw when the expected arrival date was - nearly a month later, but I needed it in 2 weeks. I was told that unless you cancel an order within one hour, it can't be cancelled. As this policy immediately contradicts Louisiana legislation regarding consumer rights, I tried to escalate to someone beyond the first person who answered the phone but she refused to let me speak to someone else; rather she said I would recieve a call back from someone from an escalation team within 2 business day. No one ever called me back.