Bed Bath & Beyond Reviews

NEGATIVE 10 STARS - I ordered the Kozyard BBQ Cart and it arrived damaged. Two panels were bent. I sent in photos on the damage and asked to return it on July 11, 2026. No word back from Customer Service even though they said once they receive the photos you should receive return instruction in 2-3 days. Today is July 25, 2026. No work back. I have tried to call numerous times and wait for 1/2 hour or more on hold. Only to be told that no one is available to take my call. They offer a call back service but they do not call back! I have emailed them, no return email. So basically if you don't want to throw your money away and experience one of the worst customer service companies, I would suggest taking your business to a more reputable company.

I ordered a product on the BB&B website. The BB&B website appropriately directed me to PayPal when I chose PayPal as my payment method. BB&B had not allowed me to enter a ship to address. Seemingly no problem, since most websites that do that allow the customer to choose a shipping address. However, once I approved the charge on PayPal, BB&B's website "confirmed" my order without allowing me to choose a shipping address. Within minutes of seeing the wrong address, I located BB&B's customer service number. Customer Service had closed for the day several minutes earlier. When I contacted BB&B customer service the next day, I was told:

Updated on 07/26/2026: This is a follow up to my negative review of Bed Bath & Beyond. I am still getting the runaround from BB&B! I call everyday to see if the item I purchased online is going to be refunded while I wait for a prepaid return label for a shower curtain liner that has a prop 65 California warning of cancerous chemicals! This item was from Raystar International and the warning never appeared on their website! I tried calling and emailing 6 times since July 15th when it arrived and cannot get Raystar International to respond. BB&B says since it is a entrusted 3rd party partner, they have their own return policy! But I paid for it to Bed Bath & Beyond not the 3rd party seller! BB&B took my payment instantly but doesn't want to be responsible for refund!!!!

I have 4 older BB&B gift cards inherited from my mother, who passed in 2025. The cards have a clause on the back that says they never expire. The PINS on these cards are 8 digits, which are not usable on the website or via customer service. They told me that after the "rebranding" in 2023, these gift cards are no longer viable. You would think, even after a bankruptcy filing, if a company continues with its same name and operates online instead of through storefronts, their gift cards are still a contract they must honor. The legal system apparently allows companies to continue business without honoring their debts, even though they are viable businesses when restructured. Beware the lies and legally nefarious practices of large corporations.

I ordered a patio set. It arrived late and damaged. The return process was a nightmare with numerous phone calls; long wait times; rude staff; and conflicting instructions on the return process. Refund took a month to receive. Will never order from BB&B again.

I ordered from BB&B and received an email on 6/25 stating my item had shipped. This was incorrect. 7/6 a shipping label had been created however the item had not shipped. It had not even been picked up. I called and email to request a refund and I was told I need to wait to see if the refund will be approved. After 2 weeks and my item not being shipped and I need to wait for an approval on a request for a refund. What a joke!!! This is definitely my first and last order.

DECEPTIVE RETURN POLICY. I placed ONE order for 4 different throw blankets. When I contacted customer service to return them, I was told I would have to pay return shipping for each one separately to each of 4 different manufacturers. In the description and return info of each item, nowhere did it state that. Nor did it state that before I hit "Place Order."

The absolute worst customer service I have experienced. I ordered furniture because I liked it and because it was going to reach us on time. Within 24 hours, the shipment was delayed. I called them and explained that we would not be home for the new delivery date. They could not have cared less. Was told that the furniture has shipped and they could not cancel or ship it to another address. I called UPS and they did not have shipment yet. Called BBB again and again I was told, too bad. I called UPS to have it shipped to another address (a common option for $17) but was told that BBB would not allow this option. So now an expensive piece of furniture will be arriving at my apartment, left at the doorstep and I will not be there for weeks. All this, because BBB could not and does not care about customer service. Lesson learned… I WILL NEVER DO BUSINESS AGAIN WITH BED BATH AND BEYOND.

I ordered a beautiful white vanity with gorgeous marble top and white sinks. Not what I got. I called to explain the situation and see how to go about getting the correct item and was told, "Yeah, I see you're right but that's a different department. I can't transfer you and it's taking about ten WEEKS to get a callback." Lesson learned: Customer service is a thing of the past.

The absolute worst company to deal with. They should not be in business one bit. They do not deserve this one star at all but there is no option to provide 0 or negative stars. I have been trying to return/refund one of their damaged items and they have given me hell and beyond. I will be putting everywhere I can not to order from this incompetent company. No idea how they are even allowed to carry on their business. All lies and cheats.