Bed Bath & Beyond
ConsumerAffairs Unaccredited Brand
I ordered items online for a bridal shower because they were not available at the store near me. 2 of the items did not come in their original box or any box for that matter. I contacted the company to see about getting the boxes and was told they do not ship empty boxes. All they would do is give a 20 percent off coupon for my next purchase. I get those every month. I was told there is an option for special instructions on shipping. I did not think "please ship items in their boxes" or "do not remove items from their original box" needed to be a special instruction!!!
I purchased a gift at the store. Since they had none in stock the sales representative stated that I should pay in store and the item would be delivered to me. I had given her my address to fill out the online forms. When I got home I looked over the email confirmation and the representative had typed the wrong unit number for my townhouse. I IMMEDIATELY called the Bed Bath and Beyond customer service and they assured me that the address change will be completed and that there is nothing to worry about.
My package got delivered to the wrong address. This was December 2016. Today's date is September 25, 2017. I am still waiting for a refund. Every time I call in I get transferred to several people. I have wasted several hours on the phone trying to get my refund. I then get told it takes 4-6 weeks to process a check and I need to wait. I have wait FIVE "4-6 week" periods but still haven't received a check. I then get told that in order to get a full refund I need to call a different department. The online service is an absolute joke. I love this store and shop here all the time; however this experience is quite disappointing. It does not take 10 months to give me a refund.
When I ordered an item for the first time from the Bed Bath & Beyond's online store I was not informed, nor did I see highlighted anywhere, the company's arcane return policy. I assumed, mistakenly, that it would be similar to other online retailer return policies, either providing free returns or for returning unwanted items to a company owned and operated store. However, once I received the item and discovered it was too large for my intended use, I went online to find out how to return it, only to discover that, returns to physical stores are not allowed and returning it would involve a 20% restocking fee in addition to paying the return shipping, which is only allowed through the company's designated shipper. Moreover, I was informed I needed to contact customer service to arrange for the return.
This I attempted to do but gave up after waiting over 30 minutes to speak to a representative, all of whom, I was told, were too busy to talk to me at that time. I decided the cost of waiting any longer + the nearly 1/3 original price of the item meant it was not worth the effort, so I am keeping the item. I am pretty sure this is what Bed Bath & Beyond hoped would happen. This seems to me remarkably unsound business practice, though probably not illegal and it is certainly not customer friendly. Caveat emptor. I am a retired professor of organization theory and if I was taken in my bet is others will be as well, so I am writing this review as fair warning. I for one certainly will not be using Bed Bath & Beyond online in the future!!!
I placed an order 8 days ago. The "free shipping is through the FedEx SmartPost." In other words by Pony Express. The item sat for 4 days, not being processed by the post office. I called today and the company has a lot of excuses only. I hope it gets here by tomorrow. Buyers beware!
I thought this would be a simple process but it is turned out to be the opposite. The "college" website is very hard to navigate and the items might not get there when your child arrives at their school. My order delivery said to be delivered August 25th the day my son moved into the dorm. They changed the delivery date until 3 days after. My child went for 3 days with no bedding, towels, everything you needed for the dorm was in that $600 order. When I called they said they would try for the next day but it never happened. Then I called again and someone informed me that BBB does not deliver the day of move in because it's too hectic. That would have been nice to tell me that. I am Amazon Prime all the way now. HORRIBLE experience.
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I visited a local Phoenix BBB recently and the behavior of the staff has bothered me enough to put this on a public forum. The male manager gathered up his staff near the front of the store and just kept telling his staff of 3 or 4 male associates that he would "handle" this character and that he was going to "shut them down". Of course, the hyped up energy brought attention to their activity as I was waiting in the very long line. I looked at my husband and thought with that kind of commotion I was concerned of terrorist type activity or something very alarming. I debated with the idea of abandoning my cart but since they didn't seem worried about the customers, I decided to watch the drama unfold.
A young lady and her partner walked in and had a return. All four of the members excitedly told them they could be helped immediately. "He's your man!" Then we watched as they said they were going to shut them down. Normally, we wouldn't be that interested but she was wearing this seasons latest Chanel and a squash blossom necklace that looked like a vintage estate piece. They were soft spoken, tactful and poised. They asked for an exchange. The manager obliged after making a few comments that seemed unnecessary. At this point, we were through the line but lingered since we wanted to see what drew the attention and time of four managers. Back and forth in the Walkie talkie radios... the customer offered to send it back, he insisted he could take care of them. They thanked the staff as I think they had a difficult previous experience. They left.
The lanky manager then said, "cancel that order". The other manager asked if he could keep it. "This is a nice one." I'm not sure if it was a floor mat but it was pretty large. Basically, these people who probably have no idea their order will never arrive trusted from what we saw as a staff scheme. I've often thought within the last two weeks of going into the store and getting that managers name... just to have. Do not trust that your refunds will hit your card... always keep documentation and check with your bank. The whole scenario was odd and a good reminder to not assume the staff has your best interest in mind. Very uncomfortable. I will be visiting a different store from now on. Avoid Camelback.
I had a very pleasant experience at BB&B in Easton, PA today. As I was shopping for dorm supplies, I was approached by a very friendly employee who offered to assist me with my college needs. Whilst shopping, I saw one of those above-the-bed space saver shelves, and decided to purchase it. However, the box was poorly taped together (apparently it had been damaged in the shipping process) and I was afraid to carry it around the store while I finished my shopping. I had this brief vision of the box falling apart and spilling pieces all over the narrow walkways of the store. So, I had it kept behind the register so that didn't happen.
When I went to check out, I informed the cashier, a young man (Rafael), that I also wanted to purchase the shelf. He proceeded to walk over to it and pick it up to bring it over, unaware of the delicate condition of the box... and spilled it all over the floor. He immediately looked up at me, his face bright red. His coworker was laughing and the manager walked by and scolded him for not realizing the box was half open. I could tell he was embarrassed. He spent a few minutes taping up the box, gave me a discount on my items, carried it to the car and asked again if I wanted more tape on it. He apologized countless times. I didn't mind the wait or the box-spilling at all. I was impressed, however, at the kindness he showed me and the lengths he went to in order to try to make it right. I often encounter unfriendly and cold employees at the various places I shop at, and encountering such kind people made me want to shop here again. Thank you.
I ordered a mirror over a month ago and have never received it. First delivery was on Aug 4th, no call and no delivery. Next scheduled delivery was Aug 9th, no call and no delivery. I called on Aug 9th to find out what was going on and no one came to the phone after I was put on hold. I will never order another thing from this company. I spent two days waiting and did not even get the courtesy of a phone call. I no longer want the mirror and I want a refund. I am going to contact the Better Business Bureau and complain and also going to find out if I can take some legal action if I don't get a refund. I have had enough.
We were shopping for college dorm room supplies. Several staff members asked if we needed help and offered assistance. We were also told how to get coupons for our shopping trip. Amber (cashier) and Edward (manager) were especially outstanding in their customer support! Will continue to shop at this store and recommend to others.
I ordered a bed from this company and was told it would be delivered in twelve days. Two months later I still did not have my bed. I was lied to so many times. They even felt that it was my responsibility to find out information from their shipping company. It was the most frustrating experience I have ever had when ordering an item. I highly recommend you do not use this company. They are trained to lie to you and do not care about their customers experience with them.
I recently purchased a duvet cover for my bed. After waiting longer than the delivery date, I checked the tracking number and saw the indication "Delivered"... I did not receive the package. Actually the package was delivered to the wrong address. I tried to convey this to the customer service of BBB, and their answer was: "whe show that the package was delivered on such and such date". That's it. I have sent them to date three complaints regarding the same event and each time, they respond that they have a record showing that the package was delivered. YES, it was delivered but to the WRONG ADDRESS.
They then have the audacity to tell me that they don't know what my real address is. In fact, it is on my order, and on the three complaints I have sent. I even sent them the address to where the package was delivered. To date, I have not receive any explanation or an apology or anything else but the robotic answer that their record shows "delivered". So in other words, even if the package is delivered to the wrong address, and the carrier note says "delivered" that is good enough for you. Their customer service SUCKS big time. Their products are nice, and good quality, but the service is horrendous. Anyway, I found the same item for $60.00 cheaper at Overstock.com... but that's another issue. Thanks for listening.
Today I got in to the store with my one backpack, one lunch pack and 2 plastic bags holding by my hand. Everything was ok, until the manager came to me and she asked my very rude way a question; "Are you ok? Are you ok?" I just observed and I answered: "no I am ok, thanks." But she insisted again the arrogance and unpolite way again she told me with a voice increasing the tone: "put your bags in the front". She looks creepy way with this eyes and the voice tone, and she was unfriendly because she never said "good evening," or "hello," or "how are you," as a manager she should at least be more polite the way she express. I noticed she was extremely stressed.
So, I told her "no, thank you I am going out of the store." I told her nicely, but she just was following me, and she said again "that is the door" pointing with her fingers again. She just said "I am the manager of the store, go away." She is so rude. I have no idea why she acted like that. I just student full time at the university, I just want to buy another accessory for my home, I do have bags and back packs because I am bodybuilding lady, moreover she didn't explain to me that I cannot go in the store with back pack. Actually there are not announced any message from the entrance store. I believe that manager got really bad bad day today. She looked tired.
I returned to BB&B after not shopping there for a while and was impressed how selection and customer service improved. A year ago the store carried some basic linens, curious kitchen tools and some expensive items to buy with their 20% discount. Now, the store carries lots of upscale items, iRobot, Dyson, Wamsutta, Frette, fine china. I go there to learn new trends, and saw customers swapping coffee pods. There are no dead inventory lying on the shelves being unwanted. Their purchasing department stock shelves with top rated products. Their customers are smart shoppers looking for the best cost/value products. I have had good time there, asked for help while shopping and got lots of assistance. She walked me showing every each their luxury bedding, discussed colors choices, reviews and products maintenance. Very nice people work in Studio City BB&B, they want to make you happy there.
I could not be more frustrated with this company. I purchased a curtain rod at the beginning of May, and, while installing it, one of the mounts broke. The mount was cheap and made from plastic, which is ridiculous for an $80 curtain rod. So, I called customer service, and the first person I spoke with said he would send me a replacement mount. After three weeks, I called back, and the second person I spoke with said that there were no notes in the system from my first call, but that he would send me the replacement mount. After that call, I received screws and drywall anchors in the mail, not the wall mount that the curtain rod rests in like I had specified.
So, I called in a third time, emailed them a picture of the wall mount I needed, and I received the wrong wall mount in the mail. I will, of course, never spend another dollar at Bed Bath & Beyond, and I hope that some of you will consider taking your business elsewhere if you are on the fence about where to do your home decor shopping. Target and Amazon are much better options.
The supervisor Donald is rude and should not be working in customer service. I had purchased over 500 dollars at his store and came back for a price adjustment with coupons and he would not accept my coupons that I got from the internet which were unexpired. I had driven over 45 miles to go to the same store that the previous employee had informed me to bring in my coupons and get an adjustment. Very bad service. I lost out on 30 dollars for no reason but mere stupidity of a supervisor unwilling to use my coupons for adjustment.
So disappointed in the customer service at Bed Bath and Beyond. I spent over 28 minutes on the phone arguing with the customer service person who did not believe me that I had reached out twice to them regarding a package that had not shipped after placing an order 20 days earlier. The item was only $16.99 and it was for Mother's Day. I ordered it on April 20th and it shipped today (May 10th) and will not arrive until Tuesday, May 16th. They would not refund me the money. The lady on the phone had clearly never attended a customer service training in her life. #1 Don't argue with a reasonable customer.
On March 21, 2017 I decided to order a Globe Electric Jayden all in one 4 light bath vanity set in steel light set for my bathroom. I had been looking at it for several days online. Before I bought it I called the company and asked to make sure the price was correct and if everything in the picture was included. I did this because there was another set with less lights that cost more. They said it did. So I went to the store in person and asked again just to make sure. The employee told me maybe it was on clearance. So I ordered it. After it finally arrived I noticed it was missing the lamp Shades. I called the company and the person helping me looked up the product and it now had a different image without the shades. I explained to him that I had a picture of what the ad looked like when I bought it. So I sent in the Picture showing it. He saw that I was right and called a manager. Who told me they would have to get in contact the vendor.
After waiting a week and a half for a response, they told me to keep waiting. By April 20 I called again. I spoke to a supervisor and she told me that the vendor said that the Shades were not included. After waiting all this time I was very disappointed that this was the response. Especially seeing how this was the fault of the vendor, note that the title of the product says all in one. I expressed my discontent with the employee, she then offered me 20% off. I told her that's not what I want and that discount is the same you get from coupons in flyers. So she then offered me 30%. Highly upset at how they dealt with this.
Bed Bath and Beyond offers a one time 20% off coupon for new subscribers to their advertising. By providing your email or mobile phone number you will receive a 20% off coupon on one item. We received the coupon as promised, however, there was a lengthy list of items you cannot purchase using the coupon. This is "bait and switch" and fraud. Nowhere on the sign up information does it state there are exclusions from items you can purchase... And, the exclusion list includes most of everything they carry. So, they have our personal contact info, and we have 20% off of nothing. What a total rip off!! I have contacted their customer service, however, they have not even bothered to respond. They will never get my business again.
Customer service at local store in Matthews, NC is horrible. Outside vendor sent the wrong item and when I attempted to return it to the store, (per Bed Bath & Beyond's return policy) the Manager could have cared less about my situation and even walked off and left me standing at the counter for 10 minutes. Upon his return he did take the item. New order arrived and was damaged. I don't have the time or energy to fight another return. Emails to customer service have been directed up the chain of command with the canned response "Someone will be in touch within 24-48 hours". Needless to say I will never shop at Bed Bath & Beyond and will let all my family and friends know of my experience. I only gave this one star because I had to rate it in order to submit my review otherwise I would have given it a big fat zero.
Beware of the 20% discount if you are using it multiple times. We purchased one chair to see if we liked it. We did so I was going to order another and in the week it took for the chair to ship the price had increased by 20%!!! The funny thing is - I took my laptop & went to a coffee shop & when I checked it there, the price had dropped back to the original price - on the same day! They obviously track what you surf for/buy by your IP address & change prices on you. Beware & be smart - 20% off is not a good deal when they increase the prices by 20%!
These dinosaurs pretend to participate in online shopping. DON'T BE FOOLED!!! I'm still waiting for an order I place 9 DAYS AGO. Looking at other reviews now, this is what we are all subjected to. They should take that 20% voucher and fly to the moon on it. There is nothing that will bring me back. When stores like Macy's and Penny's are struggling, how do these mopes survive? It must be a money laundering scheme since the junk they have is usually available elsewhere for less and.... wait for it.... delivered in a reasonable time!
BB&B prefers the donkey walk. Don't buy from them!!! Reduce the landfills when 60 million weekly circulars are sent to unsuspecting fools like me. But now I've learned and want to spare the rest of America from dealing with these thieves. I'll get a my "whatever" shoulder shrugs elsewhere from now on. Hope they rot in useless merchant hell. 1 star is 1 too many for this outfit!!! My true rating is minus 100 stars.
Purchased an OttLite replacement lightbulb from store in Alameda. Not in stock in store, delivery to home or store same price, chose home, quoted 3-5 days delivery. 28 days later, product not delivered, attempted to send an email to the customer support address on the order document. The email address given on the order document was incorrect. Deduced the correct address, resent. Received a cheap and cheerful response which said, in essence: "we've ignored your message, please send again via this Web address". To do so, had to (a) re-enter the whole of the original message, and (b) enter a lot of personal information which had nothing to do with the complaint but which will enable BB&B to bundle it up and resell it to whomever they choose. BB&B in-store experiences are usually pleasant, but they have a lot of work to do on customer service by electronic message.
I ordered something online through Bed, Bath & Beyond. It came defective with parts missing. I called their customer service and was told to go to Fedex and send it back and when they received it they would send me my item. I explained that due to illness I ordered it online instead of going to their store which is 5 miles away and paid double due to shipping so if I had to go to Fedex and wait for fedex and wait for them to receive it and then wait again for me to receive it, I would just go to the store. Customer service said that was fine. I reminded them they would be reimbursing me for shipping since she didn't offer. She agreed they would refund me shipping and applicable taxes. I went to the store, the people there were great and exchanged my item, no problem.
Bed, Bath & Beyond sent me an email that they had sent a refund but didn't say how much. I emailed them back with the amount I owed and the amount they owed. They emailed me back that Yes, this was the amount they refunded. When the refund was received it was less than what they owed. I'm still trying to get them to pay the balance of what they owe. Their incompetency astounds me!!! This was my first time ever having an issue with something ordered online. This was my first and last time ordering through Bed, Bath & Beyond online. When they make a mistake they will not accommodate the customer and getting a refund is like pulling teeth! Save yourself a huge pain in the butt and don't order from them. I will NOT make that mistake again! I have no issues with the stores.
This review is on BBB! They suck. Never order from them. They are incompetent! So, first, they send me the wrong bike. So, I got to BBB in Somerville, Ma and explain the problem. They order a new bike, but can't promise me that I will get the red spin bike, that is pictured on my order because the gray, stationary bike I received the same SKU as the red spin bike. So, I called customer service, so they can inform the vendor to send the right bike; it turned out everyone and their mothers had the same problem. So, I am excited to receive my spin bike when FedEx sends me a text that it has been delivered. Guess what!?! Bed, Bath & Beyond sent the wrong bike again! So, I ordered this bike on March 1 and today is March 23. Still no flipping bike! So, I have to take this heavy bike back to FEDEX. Get it together Bed, Bath & Beyond! I should have ordered from Amazon~!
I made a requested for my order to be cancelled due to how long it was taking to process. After an unresponsive email, two phone calls, a representative hanging up on me, two request to speak to a supervisor, and speaking to a supervisor whom didn't care, my order wasn't canceled as the email had stated. I was charge an additional amount, and the order was shipped. This is very disappointing. DO NOT ORDER ONLINE!
Bed Bath & Beyond customer service is an absolute joke. I ordered two items online from them and only received one. The tracking information states that my entire order was coming in one shipment. I have emailed them everyday for two weeks and they've ignored every single one.
I ordered a garbage can because it wasn't available at the store near me. A week later they had not shipped my order yet. I saw the same garbage can was now in stock at the store near my house. I called to cancel my unshipped order so I could get the same one faster. The company would not cancel my order, so I had to wait THREE more days for it to even ship. I haven't even received my order and it has been over two weeks. Their tracking is horrible and order processing is terribly outdated. Every big box store fills orders the same or following business day. Avoid using bedbathandbeyond.com at all costs.
The tablecloth description said 100% cotton, but when it arrived it was 42% polyester. I had NO use for that and it was THEIR fault, so I asked them to refund my entire cost, including shipping both ways. First they said no--shipping is not refundable. I explained that it was mis-advertised on the website so I should not be liable for shipping. They agreed and claimed they had made a note that I should get a full refund. I enclosed and highlighted that email from them with my returned order, but they STILL deducted shipping from my refund! I am still arguing with them. I will NEVER buy from BB&B again. Terrible customer service and their promises cannot be trusted.
This is the worst customer service I have received in my life. When I was building out my business most of the furnishings I purchased through Bed Bath & Beyond. I had bought some curtains for my business which had to be bought online but at the store and an employee had helped me. When I received them and it was time to put them up I noticed that they did not fall to the ground so I went ahead and went to the store with the curtain and the receipt. That same night I had purchased other items for my business and then when he was checking me out he scanned the receipt and told me the money would go back on my card. No problem. He gave me back the receipt and I left with my new purchases.
Fast forward two weeks I still hadn't received a refund so I go back into the store. Their response to me was that they couldn't look up the refund which makes no sense to me. They looked at the receipt which had the employees initials and circled for the return and told me that most likely the bank had put a hold on the refund and it would take time to get it. I call the bank who tell me they see nothing on their end and then frustrated I call the customer service number for bed bath and beyond who once again tell me that they can't do anything and that since I returned it in stores that the store would have to deal with it. The store once again was no help. She didn't even "try" to look in her computer so at that point I called the bank back and filed a complaint to get my eighty something dollars back. They asked me questions and they filed the complaint and issued a temporary credit.
NOW months later I get a paper in the mail saying that bed bath and beyond refuse to take responsibility for the matter and their proof was that the item was received at my house and they sent me the shipping and that it had been delivered. I don't know what kind of ** they're talking about because my dispute was not that I HADN'T received the item but was that I returned the item and never got my money back. I am at wit's end. Last night I tried to email them 1 last time because you want to believe that a corporation as large as BBB would stand behind their customers but in my case they have royally failed me. They too said they never received the returned item. So I guess it's my fault and I'm not saying they did this purposely but I believe this employee was not trained on returns and something and now I am left months later without my money. I vow to never make a single purchase from bed bath and beyond ever again.
I just wanted to "shout" out a compliment not only to your store but your customer service. All employees are pleasant and helpful. I also love the coupons. I'm a snowbird and right now I'm in Florida for a couple of months. Yesterday I shopped at Lakeland, Florida and had a very pleasant shopping experience.
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