Bed Bath & Beyond Reviews

Specifically purchased 6 gallon trash bags. What I received was closer to a 13 gallon bag. My first contact insisted I had to "talk" to customer service, or pay the return fees. I waited to a day off to call as they are only open M-F. After "talking" with customer service today, they refuse the return because they say they are 6 gallon bags. I think they are selling a product from a 3rd party, saying it is 6 gallon, when in fact it isn't. I offered to do measurements and the rep said it wouldn't make a difference. So this seems like a small, unimportant thing to complain about. My point is: extrapolate this to a larger, more expensive item. What if I had bought an area rug and wanted a 8x10 and paid $500 for it.

I ordered a mirror which was damaged. I requested a refund, I got an exchange instead. Now I have to return the same style mirror twice. I was told a call tag would be no charge since the product is damaged. UPS CALL TAG $9.62. It has cost me approx. $60 to return. Nasty customer service that will hang up on you if you have a complaint, not to mention some agents are hard to understand. I will NEVER SHOP AT BED BATH & BEYOND. A total NIGHTMARE & HORRID EXPERIENCE. This is not the same shopping experience as in the store.

Think Twice!! They sent me an entirely looking rug from the picture that I I ordered. I tried getting a hold of them by phone, email, Haven't gotten a reply!! I need to send this hideous looking rug back. It's difficult to do!!

Seven days late on delivery. No manual or directions to put the product couch together. Tried to assemble; nothing fits, or screw in defective. Product WILL NOT REFUND. BEYOND A NIGHTMARE.

Do not order from them. The jobs are outsourced. You can’t comprehend anything they say, they accused me of fraud by paying with my own card.

I ordered a mattress cover for someone else and then found out that they had an Eastern King rather than a California King. I had not received notice yet that it had shipped so I called to cancel and they told me that because the label had been printed that they could not cancel the shipping even though it had not shipped yet and that they would charge me for the return shipping. I had no idea that they had such poor customer service. I will not be shopping through them again since other platforms have much better customer service.

This is the worst personal experience that we have had with an online company! We received damaged outdoor furniture. We agreed to return it. We had to take it apart and rebox 5 items. They have not returned my wife's calls and still have not refunded our money. The furniture has been waiting get picked up for over 3 weeks now. Ridiculous!!!

I purchase an expensive ceiling fan and needed a longer down rod. I called Bed Bath and Beyond to order the down rod that I needed. They told me that I needed to order online and told me to use the same brand. I ordered it exactly as she directed and was shipped the merchandise later than expected and what I received was incorrect. I immediately called Bed Bath and Beyond and asked to exchange with the correct size. The agent told me that they are not trained to order the right sizes and that when I return the wrong one, I had to pay a shipping charge. I also need to mention all the time I spent on hold. Agent was disrespectful. Never Again!!!

Updated on 08/19/2026: I left a review on Aug 9 2026 about a comforter set that I was told I couldn’t return. Well we decided to return it anyway even though we were told we couldn’t and we got a refund minus the return shipping fee, with no questions asked. I can’t help but wonder if the call center is being instructed to give discouraging information to keep from getting returns. I am grateful that I did get a refund but this situation was upsetting and I will not be purchasing anything from BedBath&Beyond again.

I'm so disappointed in this company. I ordered cornhole bags and the quality was not good considering I paid $60 total for only 4 bags. The bag wasn't even sewn properly and the logo was faded. When I tried to return them I was forced to pay $22 for return shipping which means I only got $30 back from a $60 purchase. They only paid $5.99 to ship them to me yet my only option was to use their $22 shipping label. To make matters worse, customer service didn't even respond to my inquiry about this. I reordered 8 bags for $35 from another company and they looked so much better. So I paid about the same price to get nothing from Bed Bath & Beyond and got twice the amount of bags from another company. I will NEVER shop at Bed Bath & Beyond again.

Bought a bathroom vanity from Bed Bath & Beyond (BBB), and the counter top came with a misaligned pre-drilled single hole for the faucet. When I tried the chat feature on BBB website, it took 25 mins wait before I can chat with an human agent. I was promised to receive an email notification when the seller responds. None! There was not even an acknowledgement of my complaint. BBB customer support did not offered any help, nor apologetic with the defective item sold on their website. The support merely acted like a mailbox. The seller pushed the blame to the customer and BBB enabled the seller's unaccountable attitude. BBB's website projected a misleading product picture. I would not buy from BBB anymore.

Horrible customer service. Promised refund that didn’t come. Promised missing screws that also never arrived. Hung up on repeatedly by “specialist".

I ordered a product on the BB&B website. The BB&B website appropriately directed me to PayPal when I chose PayPal as my payment method. BB&B had not allowed me to enter a ship to address. Seemingly no problem, since most websites that do that allow the customer to choose a shipping address. However, once I approved the charge on PayPal, BB&B's website "confirmed" my order without allowing me to choose a shipping address. Within minutes of seeing the wrong address, I located BB&B's customer service number. Customer Service had closed for the day several minutes earlier. When I contacted BB&B customer service the next day, I was told:

Updated on 07/26/2026: This is a follow up to my negative review of Bed Bath & Beyond. I am still getting the runaround from BB&B! I call everyday to see if the item I purchased online is going to be refunded while I wait for a prepaid return label for a shower curtain liner that has a prop 65 California warning of cancerous chemicals! This item was from Raystar International and the warning never appeared on their website! I tried calling and emailing 6 times since July 15th when it arrived and cannot get Raystar International to respond. BB&B says since it is a entrusted 3rd party partner, they have their own return policy! But I paid for it to Bed Bath & Beyond not the 3rd party seller! BB&B took my payment instantly but doesn't want to be responsible for refund!!!!

I have 4 older BB&B gift cards inherited from my mother, who passed in 2025. The cards have a clause on the back that says they never expire. The PINS on these cards are 8 digits, which are not usable on the website or via customer service. They told me that after the "rebranding" in 2023, these gift cards are no longer viable. You would think, even after a bankruptcy filing, if a company continues with its same name and operates online instead of through storefronts, their gift cards are still a contract they must honor. The legal system apparently allows companies to continue business without honoring their debts, even though they are viable businesses when restructured. Beware the lies and legally nefarious practices of large corporations.

I ordered a patio set. It arrived late and damaged. The return process was a nightmare with numerous phone calls; long wait times; rude staff; and conflicting instructions on the return process. Refund took a month to receive. Will never order from BB&B again.

I ordered from BB&B and received an email on 6/25 stating my item had shipped. This was incorrect. 7/6 a shipping label had been created however the item had not shipped. It had not even been picked up. I called and email to request a refund and I was told I need to wait to see if the refund will be approved. After 2 weeks and my item not being shipped and I need to wait for an approval on a request for a refund. What a joke!!! This is definitely my first and last order.

DECEPTIVE RETURN POLICY. I placed ONE order for 4 different throw blankets. When I contacted customer service to return them, I was told I would have to pay return shipping for each one separately to each of 4 different manufacturers. In the description and return info of each item, nowhere did it state that. Nor did it state that before I hit "Place Order."

The absolute worst customer service I have experienced. I ordered furniture because I liked it and because it was going to reach us on time. Within 24 hours, the shipment was delayed. I called them and explained that we would not be home for the new delivery date. They could not have cared less. Was told that the furniture has shipped and they could not cancel or ship it to another address. I called UPS and they did not have shipment yet. Called BBB again and again I was told, too bad. I called UPS to have it shipped to another address (a common option for $17) but was told that BBB would not allow this option. So now an expensive piece of furniture will be arriving at my apartment, left at the doorstep and I will not be there for weeks. All this, because BBB could not and does not care about customer service. Lesson learned… I WILL NEVER DO BUSINESS AGAIN WITH BED BATH AND BEYOND.

I ordered a beautiful white vanity with gorgeous marble top and white sinks. Not what I got. I called to explain the situation and see how to go about getting the correct item and was told, "Yeah, I see you're right but that's a different department. I can't transfer you and it's taking about ten WEEKS to get a callback." Lesson learned: Customer service is a thing of the past.

The absolute worst company to deal with. They should not be in business one bit. They do not deserve this one star at all but there is no option to provide 0 or negative stars. I have been trying to return/refund one of their damaged items and they have given me hell and beyond. I will be putting everywhere I can not to order from this incompetent company. No idea how they are even allowed to carry on their business. All lies and cheats.

As multiple reviews show a zero/one star evaluation, I have one more. I ordered a remote control ceiling fan/light unit. It appeared to have a crystal bowl shaped shade. After reading the instruction book, it described assembling chains, with crystals to the light, which would be a nightmare to clean. In addition, the remote receiver was not assembled to the light, and required wiring to be performed, which I was not comfortable doing, risking an error that could ruin the unit.

Let me start with the good news, the 2 bathroom vanities I purchased are good quality and delivered without damage. I had an issue with the delivery and when I called BB&B customer service reps were nice and tried to help. They escalated my call to the delivery customer service and I never received a call back. My other issue was with the 3rd party delivery service called Ceva Logistics. This deliver company is pitiful and has terrible reviews on Reddit. Why would a big company use such a terrible customer service delivery company? The tracking gave me a delivery date and I waited all day. No one showed up or called with an update. I called the local San Antonio number for Ceva and no one answered and I wasn't able to leave a message.

Placed order on 5/22/26, requested cancellation 5/23/26, received denial email late afternoon on 5/26/26. Called 5/27/26, again requested cancellation, was denied because warehouse had “processed “ order and created shipping label. Don’t understand why the warehouse gets to dictate customer satisfaction. It should be easy to cancel an order. Was told there is only a 1 hour window to cancel an order! Seriously? Terrible customer service policy. It would save them money and the hassle for me to return the item. Will never do business with them again.

I bought an outdoor coffee table online. It was beautiful, easy to put together, I loved it. I had it for a week, it was outside on my deck. It was covered with a protective cover. I was having company, so I took off the cover and found a split in the wood all the way down the center. I was very surprised because it had seemed like good quality. Bed Bath & Beyond quickly sent me a new one, which made me very happy. A week later, the same thing happened with the new one. I called to get a refund this time. I asked if they could send me a box to ship it with as it was pretty large and I could not find a box to fit. I was told to go to a store and ask for a box from their floor samples. I’m beyond frustrated. No, I’m not going to go look for a box. Just give me my refund. You have the pictures, clearly the table is damaged. Very unhappy with the customer service of this company.

I purchased a couch from your company back in February and never received the item. I contacted customer service, and while I was on the phone, your representative spoke directly with UPS. UPS clearly stated that there was an issue with one of the tracking numbers and that a claim needed to be filed by the shipper. UPS also advised that I could file a claim myself if I had the shipment's origin details. However, when I asked your representative, Dion, for this information, I was told that I could pursue legal action because the information could not be found.

So far, my bookshelves are outside, exposed to the elements instead of being placed under the protection of my covered porch!!! I hope it doesn’t rain because I have to wait 2 days for my husband to get home, as they’re heavy!

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces, and the quality did not match what was shown or expected from the listing. When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating. Overall, the experience felt misleading, and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. After losing 100 dollars, I will never shop here again!!!!!

Return policy is horrible. Bought outdoor cushions and colors were not the same as the picture so I have to pay to ship them back.

I placed one order for two of the same item which arrived in one box. When I went to return the item not only did I have to pay for shipping, I had to pay to ship each individual item. Twice the shipping costs for one order. I addressed this with their customer service who could not be less than sympathetic.

I'd give zero stars if I could. I ordered a product and then tried to cancel it about 2 hours later when I saw when the expected arrival date was - nearly a month later, but I needed it in 2 weeks. I was told that unless you cancel an order within one hour, it can't be cancelled. As this policy immediately contradicts Louisiana legislation regarding consumer rights, I tried to escalate to someone beyond the first person who answered the phone but she refused to let me speak to someone else; rather she said I would recieve a call back from someone from an escalation team within 2 business day. No one ever called me back.

I was a long-time customer of Bed Bath & Beyond. No more I ordered some 1200 thread count sheets. The color was supposed to be Taupe. They were gold, but I decided to keep them anyway. I'd bought these same sheets before. I washed and dried them. The dryer was filled with a gold powder (not lint). The filter was coated and I had to wash it. We had to take apart the dryer and try to clean the powder out. I called Bed Bath & Beyond and they wouldn't do a thing about it. No longer a customer of theirs!!!!

Ordered a set of outdoor cushions for my covered porch. Delivered at 7pm on March 25. I called April 24 for a replacement after NOT hearing from an email I sent on April 5. They saw it was sent per the phone conversation. NO REPLY. NO REASON GIVEN. It was over 30 day for them to assign a case #. It starts at the tracking time. Long story short. Someone from a Dublin OH # called me back after giving a one star review after the call and said “that’s why you’re not getting a refund **” and hung up. NEVER ASKED FOR A REFUND. I'm suppose to be getting a call from a supervisor. I just wanted (1) Defective cushion cover replaced. Not a refund.

Poor customer service. I recently purchased a sofa side table for $60 and had to return it due to selecting the wrong color. Unfortunately, the return shipping cost was extremely high and, in my opinion, unreasonable. What was most disappointing was the lack of clear disclosure around return shipping fees before initiating the return. This lack of transparency feels misleading, as customers are not made aware that the return cost can be nearly half the price of the item. I ended up paying almost $30 just to return a $60 product. Had this been clearly stated upfront, I would not have proceeded with the return. I also contacted customer support to raise these concerns, but the response was dismissive and did not address the core issue. Overall, this reflects poor transparency and has resulted in a very disappointing customer experience.

I placed an order for 2 sets of placemats. Upon checkout, I was prompted to not use a post office box for delivery. I entered my street address, which gets FedEx and UPS, but does not have USPS delivery. It was sent USPS. I called and talked to a very nice representative, who even called her supervisor into the conversation. The supervisor said that if their system took the address, that it would be delivered. It wasn’t delivered, as I knew would occur. It was returned to sender, but I have not received any notification nor refund for their mistake. I will never shop here again.

I will never shop here again. I purchased a couch that looked really nice on the site. When it came in and I put it together, I started to notice the quality was very bad and I was missing items. The couch was delivered in 2 boxes. One box consisted of 2 boxes taped together to get everything to fit. It was also vacuum sealed. I did not like it at all after putting it together. I reached out to customer service to see how do I return it. They told me that I would have to vacuum seal the couch the way it came in order to return it. I thought it was a joke until they emailed me twice telling me to seal it back and ship it back to them. I do not know any one that has a vacuum sealer at home big enough to compact a couch. Worst experience ever.

Bed Bath and Beyond/ Overstock.com. Ordered 2 pairs of Deconovo Drapery but should have read the fine print. Drapery was nice but the silver foil decoration prohibits dry cleaning and/or washing in the machine. Can't imagine trying to wash these drapes by hand in a bath tub in hopes the foil would not come off. Returning these drapes was a nightmare. You have 30 days but the post office could not guarantee the drapes would get back within that time period. Sent them FedEx. $37.00 not refundable. Sent picture to web address containing Fed Ex receipt, order number, description of product, case number. Was sent 3 different e-mails requiring same info. I will never, never, never order from BB&B/ Overstock again.

Ordered a $500 sink, it arrived with an entire piece broken off. I had to have the contractor come out, only to arrive to a broken sink. When I called, they offered me no compensation for this huge inconvenience due to their lack of care. In addition, I had to lug this huge sink back in the car to get picked up by UPS. Their mistake caused me work/time/aggravation and this cheap company did nothing to make their mistake better. Won't be surprised if they are out of business in a year or 2. It won't let me upload a photo because image is too large, it says.

I wish I could give this place a zero. I ordered the dresser. The dresser comes in with no instructions whatsoever. I called the answer instructions to be mailed to me a month goes by yet to hear anything back or get anything in the mail so here I am stuck with a $300 dresser and pieces that I cannot put together and they could’ve paired less when I was blind into them that there were no instructions. I can see why they closed down all the stores

Would give zero stars if I could. First set of lamps I bought came damaged. I tried a different set that were pictured with a white shade but what came looks more lavender. I liked the base so I tried to order different shades from them. The ones pictured show gold metal on their site. The ones delivered were silver. They claimed that's because of studio lighting and refused responsibility for their false advertisement. They said I have to pay $44 each to return so now they can also have the $400 in lamps I bought back even if I told I have to pay nearly $100 to send those back too. Never ever again!