Target StoresConsumerAffairs Unaccredited Brand
So, just came back from Target in Daytona Beach located on Int'l Speedway. I wanted to purchase a bottle of wine among other items and was asked for Drivers License to proof my age??? I had to be eighteen to buy alcohol... But I'm over 60 years old!!! It happened to me in the past but verbal verification was sufficient enough. Not this time... I spent almost an hour shopping and when I couldn't find my ID manager (who looked like a teenage girl) apologized and stated that she couldn't sell me the wine without age verification! That's insane! I left all my merchandise with the cashier storming out of the store angry that I wasted an hour of my life looking for what I needed and ending up in another store purchasing the same items, wasting more time. It doesn't make any sense! Their business will lose many "baby boomers" to plain stupidity.
I ordered a Hoover® Cruise 22 Volt Cordless Stick Vacuum - BH52210 on sale for $99.00. I also had ordered the 2 year warranty. First they said 2 day shipping. Then it was 5 days shipping. After 5 days I still had not received it. I contacted them about the problem, they checked into and said there was no movement on the order. They told me I could cancel the order and reorder. But I could no longer get the sale price it would now be $179.00. They will give me a credit in 1-2 days, I hope.
I have been Target's customer for decades. I was happy with the customer experience until my recent order. I have purchased some Turkish towels. When they arrived, I noticed that none of the towels had any tags. When I needed to print return receipts, I noticed that the return receipts were not available for any of these items. I tried printing my order details but could not find a way to do so other than by doing Copy-Paste of the text into a to a MS Word document and then printing it. I feel that Target's online experience is fine unless there are some deviations from the "vanilla" simplicity. Frankly, I expected more from Target.
When I ordered online from Target I went and picked it up at the store. They wound up charging my card twice. I had to wait two weeks before I got paid back. Not very good.
Though I've never had a bad experience at this Target location (north Rochester MN), but it wasn't until today that I had a phenomenal one. I know absolutely nothing about makeup and Nathan in the cosmetic department was super friendly when I asked a million questions, he helped me pick out the correct product, find another one I was looking for, AND benefited the company by recommending I buy another product (which I did). Best customer service I've had at a department store in a long time.
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Went in on a slow customer night and asked an employee where to find wind up alarm clocks, this was maybe 30 feet into store. She pointed down the main aisle and said on the right at the end of the aisle. After searching awhile I saw another employee and asked again. Given vague answer and began my search again. Found no alarm clocks at all. Spotted another employee, asked, the person checked an inventory app and said they don't carry wind up alarm clocks. Not concerned about waiting time. Just frustrated at how incompetent these employees are, or maybe how they are not trained well in customer relations. Fortunately they aren't the only act around. Will never need to return to Target again.
Was trying to place an online order for store pickup, but needed to reset my password, and the browser wasn't working. Refreshed my screen a few times but nothing. Opened a chat session and got 'Jeremy', then 'Jason' who each sent me just the standard link to the Target sign in. Told them it still wasn't working and they insisted and then accused me that I wasn't "following the email instructions for resetting password". Then proceeded to bounce back and forth with a supposed Tech agent who insisted I clear my browser, cache etc or use a different browser. Told them I was doing no such thing, which would've forced me to redo my online order. By this wasted time, I could have just CALLED my local Target and ordered the items I needed. The last 2 times I ordered Target online, there were no problems. Not so much anymore.
I used to be in love with Target stores. I have the RedCard, would shop at least two times a week, and honestly would just walk the store for retail therapy. I have never in my life had such an issue with returning or exchanging a product at Target. My husband had purchased a video game, opened it and then realized he already had it when he purchased the PlayStation bundle. It was a game that was included in the package. I called the store and the rep over the phone clearly stated I could exchange the open game for a different game. Great I thought.
I took the game into the store on 441 and Lantana to exchange and got a completely different story. The rep was completely rude about the policy and called the manager. Unable to help me, I left and called Target Corporate. The rep over the phone then clearly stated that I could exchange the game for a different game. Getting the runaround I wanted to speak to his manager. He transferred me to the Supervisor which told me that no because of copywriting laws I couldn't exchange it for a different game. Only the same one. We already had it! Then, when I told her that her own rep only minutes before said I could exchange it, she said no he didn't. I said, "Please replay the conversation" because he said I could and so did the woman over the phone this morning.
I have never been so disappointed in Target. Policy is policy fine but this particular policy isn't clear because several employees told me otherwise. Then I was pretty much called a liar over the phone by the corporate supervisor. I guess a few bad apples ruins it for the rest. All we wanted was a game we didn't have! We aren't making a copy of it and trying to give it back. Ridiculous. I ran a store for 13 years and would return and exchange broken lipsticks to please our customers and keep them coming back.
This is why people are shopping more and more online with Amazon and other companies because customer service sucks! Good customer service no longer exists and corporations don't care. It makes me sad because I loved Target!!! :( So, I am closing my RedCard and will do my grocery shopping at Publix and strictly shop on Amazon. Please change your policy, Target, because you will lose a ton of loyal customers who used to enjoy shopping in person and now are forced to shop online because of unfair policy and rude and ignorant employees.
Just a disgusting place to shop notes. Everything is completely disorganized and the wait times are as bad as Wal-Mart. Some of the employees really try to help but for the most part, others address just hanging around talking. Impossible to get help.
I was looking for two things... a handheld steamer and a blanket. I had trouble finding the steamers as they were not by the other appliances. An employee told me they were on the other end of the store but not so. After walking a long bit no steamers so asked someone else. Then the item was hidden for the most part so my item was not easy to find and the information given by the employee was wrong. I do not like that it is hard to find help and you have to stand in mostly long lines to check out. I do like the merchandise for the most part and the value.
Target employees seem to be afraid to speak to you if you ask a question and if they do answer your question, it's usually wrong. Big Box Store, No Customer Service to speak of. I have better luck on their online purchases.
I purchased 2 Philips Sonic toothbrushes on Nov 8th that have developed faults. Box says 2 year warranty. Visited 2 stores and managers refused exchange as I did not have receipt. Handed them the Target Credit card to find copy of receipt and they said it’s not possible to find receipt and call customer services. Made 2 calls to customer services and they ask me to call Target card services. Target card services don’t want to talk to me as I am not the “primary” cardholder although I am the one who pays the bills and it’s my wife the primary who happened to fill application and I am joint! They all ask me to go to the manufacturer in which case my question is why go to Target in the first instance. Might as well as shop with the manufacturer directly and should never purchase anything, specially of value from Target.
I like to shop at Target even if it needs a lot of energy to find what I want because stores are usually so big. But the quality/value count a lot so I appreciate it.
I preordered a movie that would come with a $5.00 gift card! I got an email that the gift card was cancelled because I never responded to an email that I did not receive, so I call the customer service number and they were so rude! They talked to me like a child and said I could not get the gift card until I paid for the movie (which I did not have a problem with because I was going to pay for movie) but they proceeded to tell me I would have to call back to have them issue the gift card! I told them to cancel the movie and will be cancelling my credit card today! This is not the first time I had an issue! Previously they just closed my credit card without notice and I was trying to order something online and could not figure out why my credit card would not go through! When I called customer service they said because of inactivity! Why do I have to charge something every couple months?
The Target employees take care of the rude customers and seem to ignore the people that are not rude and wait their turn. Certain people cut into lines and interrupt the cashier or create a disturbance so cashiers has to close down causing long lines.
I ordered a rug from Target that was only available online. The rug was delivered quickly and in good condition, and I thought it was very nice, but the colors were brighter than they looked in the picture, so I decided to return it. I lugged it into the store, but forgot my phone, so I figured they could look up the order. They couldn't find it anywhere, so they scanned the credit card that I bought it with, and they couldn't find it there either. I finally offered to bring it back another day when I had my phone with me. I waited a few days and lugged it back in, phone in hand, looked up the order, and it said there was no receipt available. The customer service rep looked it up and couldn't find it, then checked my card again, no record of it. She finally called target.com and they said that the order, which had been ordered two weeks ago, had not been updated and that was why it wasn't showing. She said all they could do is give me a Target gift card.
Since I knew that it been charged on my credit card, I didn't want a gift card, so I asked if I could bring it back in a week and would it be updated by then? I lugged it back home and I'm planning on taking it back in a week. I did look up my credit card online and found that it had been charged to my credit card the day I ordered it. This is ridiculous, and I won't be ordering anything from Target again.
The employees provide excellent customer service. I have been shopping at my neighborhood Target for the past 11 years and have never had a negative experience with an employee.
I have rarely had a negative experience at Target. Stores are usually well stocked and easy to find what I need. Sales assistance is good. Though I wish more registers were open.
Looked up the item online first to see if local store had product in stock. We were shown an aisle where the item could be located, however the aisle was not posted so we had to ask a sales associate where to find it. The guy was nice and knew exactly what we were looking for. Cost was exactly same as online price. No surprises.
When I called to regarding missing items pet treats. I had a hard time understanding the person. She proceeded to tell me she would credit my account. Then check to see if items were in stock. She never came back. After 17 minutes the call was disconnected. I then did a chat with a Juvy who informed me this person was in the Philippines. I am so tired of the language barrier. Lack of customer service regarding the understanding of how a call should be handled. In order for them to save money they are actually losing. I have been a long time customer. However no more.
The Target store in Capitola quickly runs out of sale items. It's difficult to find an employee to ask for assistance. The store would be more user-friendly if I could get help when I need it!
The Target Store I'm talking about is a great store and it's one of the best and nicest stores I've been in. The employees greet you and ask if there is anything they can help you with. The people that work in the Pharmacy are the same. They go out of their way to help you.
Nothing is ever on sale at Targe and it seems that the prices are already higher than Walmart, Kmart, etc. I did find a couple items on sale online, but never in the store. Also, they never have a big selection in different sizes!
Never buy a gift card at Target, bought 100.00 gift card for daughter at Christmas. When she went use it they told her the card had zero amount. The only place that card had been was in a card waiting for Christmas morning. No one had access to it but me. Called Target with no resolution than my Capital One card who are working on getting refund to my account. Will NEVER buy another Target gift card. Had receipts and date and everything with no resolution.
No hassle return policy for in store and online orders. Customer service is excellent and they are very knowledgeable about what they carry. Never had a bad experience with Target. Love the fact that they have cartwheel that offers additional discounts on some products.
I placed an order for item that I could have purchase from various stores. Quite a few of them offers 2 day shipping with a certain amount. I gave Target a shot. Only to not receive my item in 2 days. Also, after contacting the company 3 times, I was asked to call in at a later date because there was no one available to assist the customer service rep in finding a resolution. So I don’t have a gift or the money that was sat aside to purchase it.
Affordable to many. Clothing quality uneven. Groceries far from green or potentially safe. Not a healthy choice of groceries. Policies are draconian despite words to contrary. I did not know that they have a $35 fine if there is a mix up with bank while using Red Card. Policies rigid. Customer service by phone rude.
I ordered gifts for my grandchildren for Hanukkah online. It was a very easy process, many choices of toys and kids clothing. And the items were on sale. Yay! And the best part is the free shipping because I have a Target credit card!
My wife got me a pair of pants from Target. It happened to be the wrong size. Went back the following day to return it without a receipt. They gave me store credit for $17.99. With that I got something else but when I go home I told my wife what I did and she told me she got the receipt and she paid $19.99 for the pair of pants. She send me a picture. I went back to Target. I show the cells version but they say it's nothing they can look because I already got something else with the store credit so I asked to speak with manager. I told her manager when I returned it I was never told I was going to be charged a fee for not having the receipt. She said, "Sorry but it's nothing I can do about it. Store policy." I asked her to show to in writing and she was not able to provide that and at the end she just walked away.
Target's online website still lists products as if available only to learn that nothing is when you try to add it to your cart. It is so frustrating shopping online only to realize that all the stuff you're looking through is not actually available anymore. They need to remove items that are out of stock instead of keeping them online to make it look like they have products. Literally everything I click on says "not available" and "not available for shipment".
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