Lane Bryant Reviews

Placed an order on Tuesday 5/12... nothing much. Everything is purchased said was, "in stock." Got an email on Friday saying your order has shipped. As of today it still has not shipped AND apparently one my items is on back order even though you can go online right now and it says it's in stock. When I reached out to customer service last Thursday, I was actually lied to and told, "I assure you will receive this in 5-8 business." From when... when you finally decide to ship it? No mention of items being on back order. How's about i pay for my stuff whenever I get around to it like how you run your business? No, don't like that. Yeah, me neither. I am but one person who will no longer shop here but I guarantee you, you keep treating your customers like this and you won't have a business left to run. Ladies, there are plenty of other places out there to shop who will actually go out of their way to make sure they do right.

Purchased items through a Facebook post and should have known it was too good to be true. Shipping took over a month (from China) and never arrived even though the transit info said it was delivered. Apparently I've been scammed. When I went back to the former post it was no longer there. Please make sure you're buying from the legit website.

Ordered bras at Christmas. They came in promptly but then I didn’t like any of them too padded and just not for me. Customer service was terrible and our local Waco store closed down. I reached a very caring girl in Harker heights store who went out of her way to help me but still it’s too far to drive. Finally after several attempts I called the complaint number and got help. No one should have to go thru all this time and worry to take care of a problem. Thank you Kylie in Harker Heights for caring and thank you complaint department for taking care of me too. I’ll not be ordering again. It’s too much hassle.

I made an online purchase and I'm very disappointed!!! The quality of their material is very poor compared to10 years ago. In addition, I don't like their policy of charging me to return their merchandise back to them. Moving forward, I will no longer support Lane Bryant online purchases!

I placed an order on March 13, 2025. The site said estimated delivery was March 14-17th. On March 18th, still no delivery nor communication. I emailed asking for status and telling them that I was disappointed. I received a reply that really resolved nothing and telling me to be patient. On March 19th I received notification that package was shipped. Today is March 24th, no package, no update, no communication whatsoever. I am beyond disappointed. I am angry that they only communicated when I initiated contact, they tried to pacify me, and didn’t follow through.

Lane Bryant panties have been my go to for many years. I ordered a bunch of pairs when they had a sale in November, and I was incredibly disappointed when they came in. Some were too LONG, some were too WIDE, some were too SMALL, some felt too THIN. I brought them to the store to complain and she pointed out on the tags that they are now made in 3 different countries... so they are no longer all the same. She seemed as disappointed as I was.

Placed an order (first mistake) they canceled it. Charged my debit card. Won't return my money for up to 10 business days. Ordered several years ago. It was a nightmare to try to get that order. Run from them. Horrible service.

Lane Bryant needs to be an online shopping only. In the most recent years after COVID the quality of service is horrible when having a in store experience. I went into the store last week for a pick up only. I saw a sale on jeans and decided to try on one pair along with my purpose. I was greeted properly and I explained I wanted my pick up. The employee wanted until I went to the counter and waited in line until she decided to assist me. She asked for my name and id then went to retrieve my package. I immediately felt uncomfortable and reached for my purchase and I felt a resistance as the employee proceeds to open my purchase.

I ordered bras from here as they had some cute ones my size. When I received my bras, they were very uncomfortable, there is a pointy fold or pleat right at the bottom of the underwire that digs into your ribs. It is a very bad design and I had to pay $8 to return crappy merchandise. I will not be shopping here again.

My payment arrived two days before the due date. They did not apply it until three days later, conveniently late, so they assessed me a late fee of $30 each and then continued to charge me each month until my balance was $147.50. When I spoke to customer service he said he could remove $14 of late fees, I told him it was unacceptable and asked to speak to a supervisor, and then on the final transfer got hung up on. I called back and the guy who answers tells me he can credit $41.... Why the difference, who knows? I told him it was not acceptable and he then sent me to a person who can speak clear English and he wiped the entire thing out to a Zero balance. It only took 5 customer service reps and 30 minutes of my time. Ridiculous. Needless to say, I closed the account and will never buy anything from Lane Bryant again. I know it was only the bank that handles their card but they need to choose partners better.