Lane Bryant Reviews

BRAVO! I had the best experience at the Lane Bryant in Fayetteville, GA, USA. The lovely sales associate: Cindy, was extremely helpful, friendly, and patient. She went above and beyond to service me. As well as gave options for styling and clothes. I definitely felt seen, appreciated, and valued. Keep up the excellent work!

I just had the WORST online shopping experience from this company. I had to place an order for summer clothes multiple times and by the time it finally started to process only half the items I wanted were available and not even all of them were at the sale price originally stated. I placed the order and asked for NEXT DAY AIR shipping and when I went online the next day it showed it was STILL PROCESSING. Excuse me I specifically asked for NEXT DAY AIR.

I ordered from Lane Bryant approximately a week ago. To this date a week later it has not shipped. It was given a USPS tracking number, but the item still have not shipped. This is not satisfactory business. They even build my card saying it has shipped. I reached out to them and there was nothing they could do until I reached the store. Bad for business. I will never shop there again.

Never received my package/they also charged me for them.

I went to the Baytown store to buy a bra, and they do not carry my size in store. I was told that they could order it for me, np problem. I told them I wanted it sent to the store in case it did not fit. When checking out I told the cashier I wanted to pay cash for my purchase. Never did she say that If I did not pay with a card that I would not get cash back, even with my receipt. The item came in; I tried it on in store and decided not to keep it because it did not fit. I went to the cashier and tried to do a return with my original receipt (cash payment) and was told I cannot have a refund in cash, like I paid with, that I can only do store credit because it was an ordered item.

Recently ordered a swim top and matching glasses. Had them shipped to the store to take advantage of the free shipping. Once notified, I went to the store to pick up my purchases to find out they sent a bra instead of the swim top that I ordered. Sales associates called customer service, who had horrible communication and the call was very distorted and cutting in and out. The swim top was sold out online... I was very disappointed and customer care had no resolutions, nor could you understand them if they did. Sales associate said this has become a recurring problem.

I ordered a few new bras at the end of March and received them the first week of April. I wore one of the bras 3 times and it broke. I immediately called Lane Bryant and was told there was nothing they could do because I had worn the bra. I told them the bra was defective, and they said they do not back products after they have been worn, I tried to explain that you would not know if the bra was defective if it wasn't worn. I will never buy bras from them again. I have purchased their bras for 20 years, and now the quality sucks!!!!

Never buy from here unless you are okay with your items being final sale, 20$ in shipping and take forever to arrive. I bought a bra for 60$ + 20$ of shipping, received after 2 weeks for it to be too big. I reach out multiple times to customer service to no answer and when I finally get one and I am greeted with the worst attitude. I am told that they do not refund shipping and I need to pay 25$ USD (I am Canadian) to return my item and that altogether I should receive a refund of 8,34$ cad. Terrible company, I wouldn’t recommend to my worst enemy. Do better Lane Bryant

Zero customer service--- Lane Bryant lied about free shipping.---- Never got through to anyone or anything like AI for customer service

I was hung up on after 25 minutes on hold. Can't get in touch with them via chat or text. Terrible, terrible company, stay away.

This is solely for the Lane Bryant online. I placed an order during the companies buy one and get one sale. They cancelled the free items and only sent the paid items. It’s deceptive advertising. I called several times and unable to get through customer service.

Literally walked in the store in Levittown. No greeting, no may I help you, nothing. Was rummaging through the bras to find my size, still no help. Absolutely horrible so I just walked out. As I started heading towards the door, is when I was asked "do you need help?". I in turn said no because I was already frustrated. Not coming back!

I had ordered online, received the items and needed to return as they didn’t fit. I returned the items, received confirmation of the return and was never refunded. It has taken multiple attempts texting and calling to try to get this resolved. Buyer beware!!

I ordered from Lane Bryant twice in March 2026 and once in April 2026. I ordered bras 38G a sports bra the second and third order was 38G t-shirt bras. Now for each order they sent me 38D bras with a 38G tag in them like I don't know the difference in between cup sizes. The third time I placed my order I asked them to make sure the bras are correctly label in the right size and it was the same issue.

Went to the Lane Bryant store in Acadian shopping center in Myrtle Beach & could not have been more impressed with the outstanding customer service. We were helped from beginning to end despite going in near closing time. A bra fitting, adjustments and suggestions. The excellent customer service will have me coming back & suggesting others do the same. What an outstanding shopping experience.

Today I went to the Lane Bryant on Middlebelt and 96. I walked in in a cheerful mood. Noticed two staff members engaged in a conversation at the desk. They didn’t acknowledge me and it didn’t bother me but as soon as another patron walked in not even 7 steps behind me they stopped mid conversation and greeted her. Yes, before you ask!!! I left so darn fast. I don’t spend my green money in places where my ** skin isn’t noticed. Thanks but no thanks.

I never used to have issues with Lane Bryant. I originally started going for bras, but now they don't even seem to carry the size I wear anymore and if they do, they are NEVER in stock!! Very disappointed.

I will NEVER step foot in Lane Bryant again! I went in to buy a dress for a wedding. I did the consultation session because I just don't feel comfortable being the size I am now. They sold me a dress that fits me like a tent. I was pressured by 3 associates into buying it. 3 days later after finding a very inexpensive dress on Amazon, I tried to return the dress. They refused to return the dress even though I never touched it after leaving there that night. Now I have an overpriced tent that I will never wear. I will tell everyone I know to stay away from Lane Bryant!!! 1 star is way too many!!

It’s been years since I ordered from Lane Bryant, and this time around, I needed some good and sturdy bras. So I placed an order online, which was simple. But I made a mistake with size, so I called customer service to see if could get changed. My order had not been processed yet so I thought it would have been simple. Nope it wasn’t, they couldn’t make the change. So the Rep said she will cancel my order and I could place a new order, which I did. I checked my bank account and there was two charges, one for the old order and one for the new. So I called again, and that’s when I was told that it was not the old order that was canceled, it was the new one.

I purchased items for my spouse. After one week and two confusing tracking emails I personally tracked my order. The order went from Ohio and moved USPS to Rhode Island USPS distribution only to be sent to San Francisco. No update since then. When you call the Customer Service number OR the number provided about your order you are connected to a sales pitch with "Jessica" an AI person selling you a Medical Alert System. No way to stop the AI salesperson, it just drones on and on. No way to talk to anyone about my. order lost in a circle between the west coast and east coast. I would NEVER purchase from Lane Bryant. Never again. This is obviously a Chinese shell game company. How can I find my order. This is a scam. Stay away from them.

I was charged twice for a bra I ordered! Called them and they said they only charge when the item is shipped out but I was charged when I placed the order and when it shipped! I called my bank and they said I was charged twice and now they won't give me my money back! Fuck Lane Bryant!

Nothing worse than buying online and being told it shipped. They provided a UPS tracking number, then looked on the UPS.Com and the number shows never received. Went to their website, and they never responded. Even went to the Chat link and they didn't respond either.

I will never shot with at their company, I've been trying for the past 2 days to contact them over the chat, phone, Facebook and text messaging cause I needed help with my order, their costumer service is non existing and impossible to reach someone for help. I have never experienced this with a big company, and this is unexpectable!!

I recently visited the Mechanicsville location in Richmond, VA and my experience was amazing. I was completely clueless about what I needed and Ezra H. was so helpful, knowledgeable, patient, and comforting to me during my entire experience. I highly recommend her and the other ladies at this location if you need a little guidance!

Let me start by saying I hate bra shopping it's so overwhelming! I went in last night after work to find something! I was greeted by a young lady who was super nice! She helped me during my entire visit. She even helped my pick something that was outside of my comfort zone and I actually really liked that option. She offered to get me different styles, different sizes and truly helped make my experience so easy! I can not say enough good things about my experience! Go see Kamilah! Thank you for your amazing customer service!!

I purchase an outfit from Lane Bryant online. It did not fit. When I took it to the store to return, they were unable to process it. They returned it for me. It was received by LB on 1/9/26. I still don’t have my refund even after multiple calls to their customer service line.

How does the spend 50 get 25 off work? I put items in my basket. Total equal up to the items price then I apply two 25off of 50.00 and my total still the amount of the items. I don't shop at Lane Bryant much but this does not make sense. Just trying to use a gift card from Christmas.

Okay, so I was trying to make a payment through phone and talking to the person that trying to help me ain't cutting it. I'm telling him and he's saying NO then end up saying yes come the hell on. Then you charged me $$ Dollars for late fee not even minutes late Really then I see now I'm gonna hurry up and pay y'all off. P.s please train better robots the one I had wasn't no dang help.

LB closed all their stores in NYC so you are forced to shop online. With all the money they saved you would think they would invest in customer service to try and keep customers. I’ve communicated on the phone and over email and all 3 individuals I communicated with, couldn’t resolve a simple account issue. Not only did they not resolve the problem they also called me 3 different names, none of which were my name. After decades of shopping I will no longer give them any of my money.

I have always bought my bras at Lane Bryant. The last few years had been an absolute struggle to get anything that fits. I just ordered 2. Exactly the same size as I had on. The band size is supposed to be 38 inches. One is 31.5 inches and the other is 31.75. Is there no quality control at all?? Absolutely deplorable and they have now permanently lost my business.

I ordered m 2 sets of 2 different bras in Oct and they did not fit and I returned them thru Staples all 4 at same time. Then I get a bill for $41.00 in November and I called about this and they said they would fix this. Now Jan 2 I received another bill for $45.00. I then call again and now they are saying bc the bill already generated past due date that all they could do was give me $15.00 credit. What???? They know they have all 4 bras but yet I still owe now $45.00!!! And I was talking to a supervisor. Worthless, you can’t even talk to an American. So I will never ever order thru them ever again and whenever I can give bad review I will. Ps: I’m not paying this bill EVER!!!!

The bra I had also a Lane Bryant bra broke On Christmas day and all the others LB bras I had also had recently broken. So I did an expediated order, made sure the bras were in stock and added in underwear. Paid for quick shipping. Meanwhile I was tending end of life things for my brother who then passed on the 30th. The underwear arrived with no bras. I checked the order link it said it was processing. I checked daily since it was urgent. I finally called today. I call the number talked to customer service.

FIND ANOTHER STORE TO SHOP. For the last few years, the clothing has gone downhill and pricing has Increased. Even t-shirts are crap now. The new sweaters and pull overs do not have any lining - including under the sewn-in letters. Good luck wearing the "FOOTBALL" sweaters without a shirt underneath. You might as well wear an unwashed wool sweater, as it would be more comfortable. Good luck getting a full refund on your purchase with a receipt as well.

I purchased a top online last week at 40% off. Today it is 50% off. I asked CS if they would credit me back the difference (approx $17). They could not because I am an international customer (from Canada). If I was a USA customer, no problem! How the hell is that fair???? A customer is a customer regardless of where they live. This is my last purchase from this company.

I purchased underwear for my daughter from LaneBryant.com. The total was $52.99. This included tax and $8.99 shipping. The package came 10/8/2025. I requested a return shipping label because my daughter didn't care for the fabric. The underwear was returned on 10/9/2025. I called Lane Bryant Customer Service today 11/11/2025, inquiring my return funds. I was told I would only receive $35. + change. They would be charging me $17.00 for returning the goods. The CSR couldn't speak English to explain anything!

Langhorne PA. I was greeted by a sales associate when I entered the store to try on bras, she was pleasant, she did ask me my name. Oddly she did not tell me her name. I told her I was in the store to try on bras and I asked if they did bra fitting, she said, "Of course." She fitted me for my size and showed me the types of bras that I was looking for. After trying on 9 bras she did not come check to see how I was doing. As I was leaving the store I heard a bye from one of the sales associates. I was not happy because I did not get a have a nice day feeling.

DO NOT SHOP LANE BRYANT STORE 6248 MONTGOMERY ALABAMA. I’m working at a client site today — a place I’ve been to many times before — and while I’m in the network room doing my job, one of the employees suddenly comes up asking for my name, number, and the company I work for. Then, to make things worse, another employee stands over my shoulder while I’m working. When I asked why, she said she was told to “stand there to make sure no one steals merchandise.” Now, I’m still maintaining my peace — because I know who I am and whose I am. Never let anyone define you, no matter what. ** refused to give me the District Manager ** phone number and BOTH ** AND ** STOOD OVER ME LIKE TWO OVERSEERS ON A PLANTATION

Making an online purchase just to avoid the garbage staff is the last mistake I’ll ever make with this company. I thought I could avoid the hassle of finding every size but my own in-store and trying to flag down one of the half-dozen employees on staff in an otherwise empty floor (if they weren’t gaggling around one customer, they were gaggling around each other or avoiding the floor by hovering at the entry to the back. If you catch one’s attention, good luck getting anything resembling an answer from them, no matter the question).

Lane Bryant staff is very unknowledgeable and unprofessional. I spoke with a manager named Sue in the Greece, NY location that did not know even know for sure the customer service number to cancel orders. They either don't get the items falsely advertised to you or they deliver so far apart that you forget you ordered and no longer want them. They also take forever to even look up your order. When I finally get customer service I was told by Osayas that I could not speak to a supervisor, the system was down and she couldn't cancel my orders. DO NOT BUY FROM LANE BRYANT. They should be placed on the BOYCOTT listing with target and I'll be sure to pass that on.

First of all the interest on their credit card is 35.99%. I made a purchase with my card and when I got my bill, I paid half. The next statement had interest and another fee. I paid the rest of the bill 5 days in advance. Thinking my balance is zero, I in return get another statement for more interest. That didn't make sense to me. And the customer service is horrible. So, I closed my account.