Lane Bryant Reviews

I ordered a few new bras at the end of March and received them the first week of April. I wore one of the bras 3 times and it broke. I immediately called Lane Bryant and was told there was nothing they could do because I had worn the bra. I told them the bra was defective, and they said they do not back products after they have been worn, I tried to explain that you would not know if the bra was defective if it wasn't worn. I will never buy bras from them again. I have purchased their bras for 20 years, and now the quality sucks!!!!

Never buy from here unless you are okay with your items being final sale, 20$ in shipping and take forever to arrive. I bought a bra for 60$ + 20$ of shipping, received after 2 weeks for it to be too big. I reach out multiple times to customer service to no answer and when I finally get one and I am greeted with the worst attitude. I am told that they do not refund shipping and I need to pay 25$ USD (I am Canadian) to return my item and that altogether I should receive a refund of 8,34$ cad. Terrible company, I wouldn’t recommend to my worst enemy. Do better Lane Bryant

Zero customer service--- Lane Bryant lied about free shipping.---- Never got through to anyone or anything like AI for customer service

I was hung up on after 25 minutes on hold. Can't get in touch with them via chat or text. Terrible, terrible company, stay away.

This is solely for the Lane Bryant online. I placed an order during the companies buy one and get one sale. They cancelled the free items and only sent the paid items. It’s deceptive advertising. I called several times and unable to get through customer service.

Literally walked in the store in Levittown. No greeting, no may I help you, nothing. Was rummaging through the bras to find my size, still no help. Absolutely horrible so I just walked out. As I started heading towards the door, is when I was asked "do you need help?". I in turn said no because I was already frustrated. Not coming back!

I had ordered online, received the items and needed to return as they didn’t fit. I returned the items, received confirmation of the return and was never refunded. It has taken multiple attempts texting and calling to try to get this resolved. Buyer beware!!

I ordered from Lane Bryant twice in March 2026 and once in April 2026. I ordered bras 38G a sports bra the second and third order was 38G t-shirt bras. Now for each order they sent me 38D bras with a 38G tag in them like I don't know the difference in between cup sizes. The third time I placed my order I asked them to make sure the bras are correctly label in the right size and it was the same issue.

Went to the Lane Bryant store in Acadian shopping center in Myrtle Beach & could not have been more impressed with the outstanding customer service. We were helped from beginning to end despite going in near closing time. A bra fitting, adjustments and suggestions. The excellent customer service will have me coming back & suggesting others do the same. What an outstanding shopping experience.

Today I went to the Lane Bryant on Middlebelt and 96. I walked in in a cheerful mood. Noticed two staff members engaged in a conversation at the desk. They didn’t acknowledge me and it didn’t bother me but as soon as another patron walked in not even 7 steps behind me they stopped mid conversation and greeted her. Yes, before you ask!!! I left so darn fast. I don’t spend my green money in places where my ** skin isn’t noticed. Thanks but no thanks.