Lane Bryant Reviews

I purchase an outfit from Lane Bryant online. It did not fit. When I took it to the store to return, they were unable to process it. They returned it for me. It was received by LB on 1/9/26. I still don’t have my refund even after multiple calls to their customer service line.

How does the spend 50 get 25 off work? I put items in my basket. Total equal up to the items price then I apply two 25off of 50.00 and my total still the amount of the items. I don't shop at Lane Bryant much but this does not make sense. Just trying to use a gift card from Christmas.

Okay, so I was trying to make a payment through phone and talking to the person that trying to help me ain't cutting it. I'm telling him and he's saying NO then end up saying yes come the hell on. Then you charged me $$ Dollars for late fee not even minutes late Really then I see now I'm gonna hurry up and pay y'all off. P.s please train better robots the one I had wasn't no dang help.

LB closed all their stores in NYC so you are forced to shop online. With all the money they saved you would think they would invest in customer service to try and keep customers. I’ve communicated on the phone and over email and all 3 individuals I communicated with, couldn’t resolve a simple account issue. Not only did they not resolve the problem they also called me 3 different names, none of which were my name. After decades of shopping I will no longer give them any of my money.

I have always bought my bras at Lane Bryant. The last few years had been an absolute struggle to get anything that fits. I just ordered 2. Exactly the same size as I had on. The band size is supposed to be 38 inches. One is 31.5 inches and the other is 31.75. Is there no quality control at all?? Absolutely deplorable and they have now permanently lost my business.

I ordered m 2 sets of 2 different bras in Oct and they did not fit and I returned them thru Staples all 4 at same time. Then I get a bill for $41.00 in November and I called about this and they said they would fix this. Now Jan 2 I received another bill for $45.00. I then call again and now they are saying bc the bill already generated past due date that all they could do was give me $15.00 credit. What???? They know they have all 4 bras but yet I still owe now $45.00!!! And I was talking to a supervisor. Worthless, you can’t even talk to an American. So I will never ever order thru them ever again and whenever I can give bad review I will. Ps: I’m not paying this bill EVER!!!!

The bra I had also a Lane Bryant bra broke On Christmas day and all the others LB bras I had also had recently broken. So I did an expediated order, made sure the bras were in stock and added in underwear. Paid for quick shipping. Meanwhile I was tending end of life things for my brother who then passed on the 30th. The underwear arrived with no bras. I checked the order link it said it was processing. I checked daily since it was urgent. I finally called today. I call the number talked to customer service.

FIND ANOTHER STORE TO SHOP. For the last few years, the clothing has gone downhill and pricing has Increased. Even t-shirts are crap now. The new sweaters and pull overs do not have any lining - including under the sewn-in letters. Good luck wearing the "FOOTBALL" sweaters without a shirt underneath. You might as well wear an unwashed wool sweater, as it would be more comfortable. Good luck getting a full refund on your purchase with a receipt as well.

I purchased a top online last week at 40% off. Today it is 50% off. I asked CS if they would credit me back the difference (approx $17). They could not because I am an international customer (from Canada). If I was a USA customer, no problem! How the hell is that fair???? A customer is a customer regardless of where they live. This is my last purchase from this company.

I purchased underwear for my daughter from LaneBryant.com. The total was $52.99. This included tax and $8.99 shipping. The package came 10/8/2025. I requested a return shipping label because my daughter didn't care for the fabric. The underwear was returned on 10/9/2025. I called Lane Bryant Customer Service today 11/11/2025, inquiring my return funds. I was told I would only receive $35. + change. They would be charging me $17.00 for returning the goods. The CSR couldn't speak English to explain anything!