Lane Bryant

Lane Bryant Reviews

About Lane Bryant

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Pros
  • Excellent customer service
  • Wide range of clothing options
  • Positive shopping experience
Cons
  • Poor product quality
  • High prices for some items

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Lane Bryant Reviews

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    How do I know I can trust these reviews about Lane Bryant?
    • 4,605,950 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed Jan. 21, 2025

    Placed an order (first mistake) they canceled it. Charged my debit card. Won't return my money for up to 10 business days. Ordered several years ago. It was a nightmare to try to get that order. Run from them. Horrible service.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2024

    Lane Bryant needs to be an online shopping only. In the most recent years after COVID the quality of service is horrible when having a in store experience. I went into the store last week for a pick up only. I saw a sale on jeans and decided to try on one pair along with my purpose. I was greeted properly and I explained I wanted my pick up. The employee wanted until I went to the counter and waited in line until she decided to assist me. She asked for my name and id then went to retrieve my package. I immediately felt uncomfortable and reached for my purchase and I felt a resistance as the employee proceeds to open my purchase.

    I immediately felt Violated and asked her to not to open my package. She’s then said, "I was just trying to help" Rudely. Once something is mine and I paid for it it should be given to me. Someone should take it in a size to open it for me without my consent. Once I walked out of the dressing room that employee did not assist me anymore but another employee helped never acknowledging what transpired, or offering an apology, poor poor tacky customer service.

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      Reviewed Nov. 4, 2024

      I ordered bras from here as they had some cute ones my size. When I received my bras, they were very uncomfortable, there is a pointy fold or pleat right at the bottom of the underwire that digs into your ribs. It is a very bad design and I had to pay $8 to return crappy merchandise. I will not be shopping here again.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Oct. 30, 2024

      My payment arrived two days before the due date. They did not apply it until three days later, conveniently late, so they assessed me a late fee of $30 each and then continued to charge me each month until my balance was $147.50. When I spoke to customer service he said he could remove $14 of late fees, I told him it was unacceptable and asked to speak to a supervisor, and then on the final transfer got hung up on. I called back and the guy who answers tells me he can credit $41.... Why the difference, who knows? I told him it was not acceptable and he then sent me to a person who can speak clear English and he wiped the entire thing out to a Zero balance. It only took 5 customer service reps and 30 minutes of my time. Ridiculous. Needless to say, I closed the account and will never buy anything from Lane Bryant again. I know it was only the bank that handles their card but they need to choose partners better.

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      Reviewed Sept. 13, 2024

      Do not buy anything from them. The shipping is so lousy. I put in my order for the next day and paid a lot to do this and I won't get my pack for 2-3 business days. I could have paid for the 2-3 business. They told me that, "You can't get it on the next business day" and they won't give me my money back. So please don't buy anything from them. I'm going to tell all my friends and put this on bad review on my Facebook and anything else. The only reason I gave them a one is because I couldn't give them a zero.

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      Customer ServiceStaff

      Reviewed Aug. 18, 2024

      Jessica provided the best bra fitting I ever had. She really is “the queen of bras.” Maria also went above and beyond and exceeded my expectations. There were other people in the store getting fitted as well but they made me feel like I was the only one. I did not have to wait for a long time in the fitting room while they went to go get my correct size. Their customer service was great and I felt very comfortable and safe while Maria and Jessica were helping me get the right under garments. They were very knowledgeable of their products and understood what I was trying to explain about what I was needing but just couldn’t find the right words. The only thing missing were beers and a pool table for the guys lol. I rate my experience 10/10 and if you’re ever in the area, go check out Lane Bryant in Burleson.

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      Customer Service

      Reviewed July 29, 2024

      Robbin does not understand the return policy and refused to return a bra that is unworn in its original packaging with tags still attached. Marila looked up my purchase and said it’s past the 60 days so I need to speak to the store manager. All my bras are from here, however, this will be my last time purchasing from here. Your policy states an exchange can be made. I don’t understand why I was treated so poorly. It’s unacceptable. You still carry the bra. The bra is brand new! This is unacceptable. I would like a call. I need to exchange this bra. FYI, it is a size 38F.

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      Price

      Reviewed July 19, 2024

      Awful credit card practices at this company. Buyer Beware! Company charges outrageous fees!! The website they claim you must use to pay your bill is always down, so you can never make a payment before the due date. Whole company and business practice is a joke. I cut up my credit card. They have lost my business. Stay far away from this company.

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      Customer Service

      Reviewed June 13, 2024

      Lane Bryant changed their return policy. If you return an online order to the store, you will now LOSE any Coupons AND your Rewards (which you EARNED) that you had used for that online purchase. In the past, coupons and/or rewards could be used to buy something else instead. I found this out the hard way after using a $20 off coupon and $20 in rewards. I reached out to Customer Service who confirmed this is now the policy. They offered to restore my $20 in rewards as a one-time courtesy, but this new policy has made me not want to ever shop there again, even though I’ve been shopping there for years. The kicker is, if they had allowed me to still use my coupon and rewards, I almost certainly would’ve purchased more than I had initially purchased online.

      Shopping online is currently a way of life, so this change in policy doesn’t make any sense at all. I have no desire to take the gamble of ordering something online, using and LOSING my coupons and rewards, if what I purchased doesn’t fit properly. It makes me angry and sad. Disclaimer/Reminder: It’s ok to be upset by this change, but it’s important to make sure store employees &/or customer service reps know you’re not angry with them (this wasn’t their decision).

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      Reviewed June 2, 2024

      If you plan on shopping at Lane Bryant, I hope they have your size of what you want in the store. I would not buy from this company online. And if you do, have it shipped to your home address. I recently purchased a item online from Lane Bryant, had it shipped to The Spokane Store and when I went to pick it up they did not have the item. I think whoever delivers the packages to Lane Bryant or one of Lane Bryant's employees are stealing packages that belong to customers. If not that, then the company is not sending the merchandise. The girl working the counter at Lane Bryant told me that my package was the third or fourth item they did not have recently. If that is true, there is a problem. I WILL NOT PURCHASE ANYTHUNG FROM LANE BRYANT AGAIN. They screwed up somewhere and lost a customer. I WOULD RECOMMEND SHOPPING ELSEWHERE.

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      Lane Bryant Company Information

      Company Name:
      Lane Bryant
      Website:
      www.lanebryant.com