Lane Bryant

Lane Bryant Reviews

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Overall Rating3.2 out of 5
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Lane Bryant Reviews

ConsumerAffairs has collected 247 reviews and 978 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 21, 2023

Bought clothes through this company and the price VS quality of product is not worth it. Seams come undone, buttons fall off and in general I always have an issue whenever I buy. Then you can't bring the product back after you wear it.

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Customer Service

Reviewed Sept. 11, 2023

The marketing department at Lane Bryant should be fired. I have cancelled my credit card because I am sick and tired of my inbox being flooded with emails. I receive at least 2 or more emails daily. Doesn't seem like much but if you only check your email every few days it seems like you are just deleting their emails. I tried updating my preference on my account settings but continue to get their emails.

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    Verified purchase

    Reviewed July 22, 2023

    Could tell Krista loved her job! Store laid out well. Easy to look at dresses. Very pleasant experience looking for wedding mother dress❣️The mirrors were placed well. The clothes Were well arranged. Krista had sweet personality.❣️

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    Customer Service

    Reviewed June 21, 2023

    So apparently I have a Lane Bryant Credit card I know nothing about. I tried to apply for one and it says I already have one. Well I don't have a Credit Card. I called Lane Bryant and they said I do and they can't give me any information. I do not have the phone number that's listed for my supposed Credit account. Years ago I was homeless and my purse was stolen along with my phone and all my info I had no info on how to get my stuff back since I had no help from the authorities.

    When CoVid hit in 2020 someone used my SS number to try to file unemployment for Pennsylvania I was still in Texas. I filed a fraud for that. I just think Lane Bryant could help me if they wanted but choose not too. I am reporting them to a higher up because if they gave a card to someone pretending to be me they should be in trouble as well!!!!

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    Customer ServicePunctuality & Speed

    Reviewed June 13, 2023

    My bill was due on the 6th of June but I was harassed by people from Lane Bryant calling me telling me it was past due. It wasn’t and then when I went to pay it on the fifth the website said I had a scheduled payment ready. I just got an email saying it wasn’t paid. I only owed them $20 something and some change. They charged me $80 some dollars for what they said two months late. That’s crap. They did waive $36 and some change. Only charged 51. I don’t feel like I should’ve been charged anything being that. It wasn’t budging late when I tried to pay it and it was their websites that said I had a schedule appointment. They already had my credit card information on their end, showing that I had tried to pay it. Never using that card again and am never going to shop there!

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    Reviewed March 3, 2023

    In January of 2023 I got a credit card to save $20 on Lane Bryant for two bras. I set up my account the automatic payments. I gather a letter in the mail saying that my payment was sent back. No matter what check account number you put in there it's wrong and they overcharge you fees. I expect they just do that cuz they want money. I have never had this problem with the bank before. I had to get my mom involved because I can't deal with that because of my disability. It just overwhelmed me. Community Bank is the worst bank ever. I would look up if it's through community before you get a credit card. If it is don't do that because they'll overcharge you fees for nothing.

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    Reviewed Oct. 24, 2022

    Absolutely horrible experience If it weren't for Jeff who made an honest attempt to help me. He was the only customer service person who knew his job. The rest would all get negative stars. They lie and don't know a damn thing. Totally useless for being customer service.

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    Reviewed May 18, 2022

    I’ve been a Lane Bryant credit card holder since 2017, during this time I have purchased all of my plus-size clothing and bras from ONLY this company! My credit limit was $1130 which I used to purchase all of my bras and work slacks with my card. I did only pay the minimum amount and occasionally a late fee. The issue is, the last time I paid them off, they lowered my card to $200 in January 2022 (keep in mind, my slacks cost $65/piece and I work 5 days a week, leaving nothing left on this credit line for bras.)

    I emailed them and said since they lowered my limit, I guess I would shop elsewhere. Although I had already placed an order for work pants. Paid it off and now in May, they have lowered it again to $100! If I’m paying your company with interest and an occasional late fee (which is just money in your pocket) why would you discourage a long-term customer from shopping with you?!! Called today after paying my $2 of interest to close my account! I will never step foot or shop with Lane Bryant ever again!!! Hope I can find bras and work slacks with same quality and fit just as good, because I’ll suffer to NEVER use this company again! AND I WILL NEVER REFER ANYONE TO THEM, I WILL ACTUALLY DISCOURAGE THEM!!

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    Customer ServiceSales & Marketing

    Reviewed May 9, 2022

    I made purchases just under $500 and charged to my Lane Bryant account, then immediately paid it in full (before even leaving the store). After trying everything on, I realized I am now too small for most of their products. When I returned about half of the items (some I could keep and give as gifts), I was told they could not put my refund back on my debit card, but could only issue a store credit (which I now can't use). When I tried to get a refund from billing, they stalled saying my address needed to be updated (I live at the same place as I did way before opening this account). Even billing says they cannot put the funds back electronically, but can only resend a paper check...yet they can't seem to get my mail delivered to me! What a scam! Is this even legal? Worst customer service in billing EVER!!!

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    Customer Service

    Reviewed Dec. 4, 2021

    So, this is more of a review of the company, not so much the quality as I am a first time customer who spent $100+ on my first order. It was said to be delivered but was not. Lane Bryant associate hung up on me. The live chat told me it was my fault that the address wasn't correct as if after 3 years living in a house I don't know my address. They were going to re-send it until they realized 2 of the items were now out of stock 10 days after I purchased. Been on hold forever trying to speak with management. Basically what I can see is this company has 0 concern for their customers or for honoring their word for that matter. Supervisors keep you holding forever in the hopes that you give up and hang up. So I guess I will keep giving Victoria's Secret my hard earned money. Victoria Secret 1. Lane Bryant 0

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    Lane Bryant Company Information

    Company Name:
    Lane Bryant