Lane Bryant

In January of 2023 I got a credit card to save $20 on Lane Bryant for two bras. I set up my account the automatic payments. I gather a letter in the mail saying that my payment was sent back. No matter what check account number you put in there it's wrong and they overcharge you fees. I expect they just do that cuz they want money. I have never had this problem with the bank before. I had to get my mom involved because I can't deal with that because of my disability. It just overwhelmed me. Community Bank is the worst bank ever. I would look up if it's through community before you get a credit card. If it is don't do that because they'll overcharge you fees for nothing.

Absolutely horrible experience If it weren't for Jeff who made an honest attempt to help me. He was the only customer service person who knew his job. The rest would all get negative stars. They lie and don't know a damn thing. Totally useless for being customer service.

I’ve been a Lane Bryant credit card holder since 2017, during this time I have purchased all of my plus-size clothing and bras from ONLY this company! My credit limit was $1130 which I used to purchase all of my bras and work slacks with my card. I did only pay the minimum amount and occasionally a late fee. The issue is, the last time I paid them off, they lowered my card to $200 in January 2022 (keep in mind, my slacks cost $65/piece and I work 5 days a week, leaving nothing left on this credit line for bras.)

I made purchases just under $500 and charged to my Lane Bryant account, then immediately paid it in full (before even leaving the store). After trying everything on, I realized I am now too small for most of their products. When I returned about half of the items (some I could keep and give as gifts), I was told they could not put my refund back on my debit card, but could only issue a store credit (which I now can't use). When I tried to get a refund from billing, they stalled saying my address needed to be updated (I live at the same place as I did way before opening this account). Even billing says they cannot put the funds back electronically, but can only resend a paper check...yet they can't seem to get my mail delivered to me! What a scam! Is this even legal? Worst customer service in billing EVER!!!

So, this is more of a review of the company, not so much the quality as I am a first time customer who spent $100+ on my first order. It was said to be delivered but was not. Lane Bryant associate hung up on me. The live chat told me it was my fault that the address wasn't correct as if after 3 years living in a house I don't know my address. They were going to re-send it until they realized 2 of the items were now out of stock 10 days after I purchased. Been on hold forever trying to speak with management. Basically what I can see is this company has 0 concern for their customers or for honoring their word for that matter. Supervisors keep you holding forever in the hopes that you give up and hang up. So I guess I will keep giving Victoria's Secret my hard earned money. Victoria Secret 1. Lane Bryant 0

Payments from Arizona to Texas can take up to 30 days and you will be charged exorbitant late fees. Calling customer service does no good as what you're told on the phone never matches the amount you're charged.

I ordered two items from Lane Bryant. The original shipping date was delayed significantly (at least four weeks). I tried to find a way to change my shipping address due to the delay and I moved. I had zero success. I kept checking the order status and it consistently said it was being shipped. The date of shipping was always two weeks out from when I checked it. I finally reached out to customer service. First, they did reach out to me but called me Linda. My name is not Linda. I can forgive that, but no one ever contacted me after the initial contact. So, I never received what I ordered or a refund. I will not shop here again. I don't care how great their sales are.

I bought my first dress at LB over 60 years ago... so very long time customer. I received an email promoting 40% of using LB credit card on full priced items. NO CODE. I tried just initiating a purchase. Didn’t deduct the 40%. Emailed customer service. They told me to just check for discounts in the ad. Beyond useless! I think they think they can get me to buy without the 40% yeah, no. Very shady! Watch your wallet! And don’t expect any help from customer service.

I recently bought a sports bra from Lane Bryant and it was the best thing I could have did in life. The Livi Sports Bra is great for women who wear size 42DD on up. It provides good support all day. I’ve bought number three! I recommend this to anyone! It literally changed my life!

Lane Bryant Comenity is charging my paid off credit card 2 dollars every single month. This card has been paid off for 5 months. They tried to do it again this month. Saying that it is a accident. They don't know what happened.