Lane Bryant Reviews

Do not buy anything from them. The shipping is so lousy. I put in my order for the next day and paid a lot to do this and I won't get my pack for 2-3 business days. I could have paid for the 2-3 business. They told me that, "You can't get it on the next business day" and they won't give me my money back. So please don't buy anything from them. I'm going to tell all my friends and put this on bad review on my Facebook and anything else. The only reason I gave them a one is because I couldn't give them a zero.

Jessica provided the best bra fitting I ever had. She really is “the queen of bras.” Maria also went above and beyond and exceeded my expectations. There were other people in the store getting fitted as well but they made me feel like I was the only one. I did not have to wait for a long time in the fitting room while they went to go get my correct size. Their customer service was great and I felt very comfortable and safe while Maria and Jessica were helping me get the right under garments. They were very knowledgeable of their products and understood what I was trying to explain about what I was needing but just couldn’t find the right words. The only thing missing were beers and a pool table for the guys lol. I rate my experience 10/10 and if you’re ever in the area, go check out Lane Bryant in Burleson.

Robbin does not understand the return policy and refused to return a bra that is unworn in its original packaging with tags still attached. Marila looked up my purchase and said it’s past the 60 days so I need to speak to the store manager. All my bras are from here, however, this will be my last time purchasing from here. Your policy states an exchange can be made. I don’t understand why I was treated so poorly. It’s unacceptable. You still carry the bra. The bra is brand new! This is unacceptable. I would like a call. I need to exchange this bra. FYI, it is a size 38F.

Awful credit card practices at this company. Buyer Beware! Company charges outrageous fees!! The website they claim you must use to pay your bill is always down, so you can never make a payment before the due date. Whole company and business practice is a joke. I cut up my credit card. They have lost my business. Stay far away from this company.

Lane Bryant changed their return policy. If you return an online order to the store, you will now LOSE any Coupons AND your Rewards (which you EARNED) that you had used for that online purchase. In the past, coupons and/or rewards could be used to buy something else instead. I found this out the hard way after using a $20 off coupon and $20 in rewards. I reached out to Customer Service who confirmed this is now the policy. They offered to restore my $20 in rewards as a one-time courtesy, but this new policy has made me not want to ever shop there again, even though I’ve been shopping there for years. The kicker is, if they had allowed me to still use my coupon and rewards, I almost certainly would’ve purchased more than I had initially purchased online.

If you plan on shopping at Lane Bryant, I hope they have your size of what you want in the store. I would not buy from this company online. And if you do, have it shipped to your home address. I recently purchased a item online from Lane Bryant, had it shipped to The Spokane Store and when I went to pick it up they did not have the item. I think whoever delivers the packages to Lane Bryant or one of Lane Bryant's employees are stealing packages that belong to customers. If not that, then the company is not sending the merchandise. The girl working the counter at Lane Bryant told me that my package was the third or fourth item they did not have recently. If that is true, there is a problem. I WILL NOT PURCHASE ANYTHUNG FROM LANE BRYANT AGAIN. They screwed up somewhere and lost a customer. I WOULD RECOMMEND SHOPPING ELSEWHERE.

I recently reviewed the final sales category where items were as low as 7.98 to 24.98 5/12/2024. As soon as they started this round of getting 25 reward cash for each 50 dollars spent, those same items increased to 3 times the final sales amount. That's underhanded and crooked. I purchased a red dress for Mother's Day and wore it only to be totally humiliated when the zipper decided to break and leave my panties and bra totally exposed. I received a return label finally and don't know if I will get compensation or not. I do realized that after I reported the issue with the dress is also when the finals sales prices tripled. I don't believe in coincidence and this was just one dress I had an issue with. But if this is how Lane Bryant is going to conduct its online website after I spent all that money with them, I will find another women (plus size) clothing line to buy from. Audrey ** of Tacoma Washington.

It's a shame that every time I go to look for a new bra, they are always out of everything except for the bigger sizes or bland colors, and I mean EVERYTHING. I'm a 36 F or a sister 38 triple D. I've looked at over 10 different styles of bras (the unlined, wireless family) and they never have anything in my size. I have been trying to get a new bra for about a half a year now, and I try like crazy to catch them with a fresh stock and start their deals. I've even had a moment where I looked online every week for a little over a month back during the winter, but somehow they're always out of stock in every style. No one knows anything about when new ones come in or anything.

I've been wearing Lane Bryant bras for over 20 years. The quality has gone downhill. I said that I was not going to buy anymore because the underwires were constantly breaking and the fabric was tearing around the underwires but I needed some more, did not have time to go shopping for a new brand. Well it wasn't a big shocker that they have closed all of the stores in my area so I ordered some. The attached pictures are of one of the bras that was worn four times. Four times and already coming apart. I will never buy again. I am contemplating sending the unopened ones back. $50 bras and they can't even last through four uses.

Gina at the Lakeland Park Center was amazing!! Although I was apprehensive, Gina was patient and very informative with assisting me selecting the correct size and style of undergarments that I was searching for. Wish more associates were like her. Gina, keep up the good work! Nisa J