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Best Walk-in Bathtubs in Buffalo, NY

We compared 16 companies and chose the top walk-in bathtubs

    • Best overall
      American Standard Walk-in Baths
      4.6(2,323)
    • Hydrotherapy
      Independent Home
      4.7(1,463)
    • Super-low step-in height
      Safe Step Walk-In Tub
      4.2(3,038)

    Best Walk-in Bathtubs in Buffalo, NY

    Author picture
    By: Cassidy McCants
    +1 more
    Author picture
    Edited by: Amanda Futrell

    Our 3 picks for walk-in bathtubs in Buffalo

    1. Best overall: American Standard Walk-in Baths
    2. Best for hydrotherapy: Independent Home
    3. Best for super-low step-in height: Safe Step Walk-In Tub

    Walk-in tubs protect older adults and those with disabilities from slips and falls in the bathroom. The safety features on walk-in tubs, like nonslip flooring, built-in grab bars and swinging doors, offer independence by helping you feel more secure while bathing.

    We selected our top picks by determining which of the 16 most popular walk-in tub companies offered services in Buffalo. Then, we analyzed ConsumerAffairs ratings and reviews from customers living nearby.

    Our full methodology also includes a comparison of key features that are important to walk-in tub shoppers, such as step-in height, drain time and fill time. Some of our picks are Authorized Partners that compensate us, but this doesn’t influence our rankings or recommendations.

    Learn more
    Best overall
    American Standard Walk-in Baths
    American Standard Walk-in Baths
    4.6
    2,323 reviews
    Step-in height
    3 inches
    Financing
    Yes
    Number of jets
    44 total
    Get Started Read Reviews

    American Standard Walk-in Baths is our top pick for best overall because of its outstanding ratings across key categories. ConsumerAffairs reviewers gave predominantly positive feedback, especially regarding installation quality.

    Reviewers say the company stands out for its smooth and transparent sales process, with customers praising its upfront pricing and helpful sales team. Customers also frequently mention being pleased with its wide array of features, including two-seater models and quick-drain technology.

    Pros

    • Established appliance brand
    • Variety of models and features
    • Good customer service, according to reviewers

    Cons

    • May be more expensive than some competitors
    • Some reports of leaks and other installation issues
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Periodic specials
    “I read about American Standard in different magazines. I did some research online and I liked what I saw. The rep gave us quite a bit of information and it was excellent dealing with him but we have made up our mind as to what we wanted prior to him visiting. The installation team was very professional and quick. American Standard has good people to take care of you and since using the tub, my lifestyle has been a little quicker and easier. I would recommend them.”
    TerryBuffalo, NY
    “The American Standard tub is very good quality and I love it. I’m disabled, and I use it every day. You press the button and it drains real fast, so you’re not sitting in the cold. The reps came and put it in in one day.”
    DorothyWest Seneca, NY
    Best for hydrotherapy
    Independent Home
    Independent Home
    4.7
    1,463 reviews
    Step-in height
    4.5 inches
    Financing
    Yes
    Number of jets
    Customizable
    Read Reviews

    Many customers praised the hydrotherapy experience provided by Independent Home's tubs. Several reviewers specifically highlighted the wave blowers as a standout feature alongside the massaging jets.

    Independent Home earned high ratings from reviewers, particularly for its installation process. Most customers were highly satisfied with the available options. Many reviewers also felt the pricing was fair and were generally happy with the customer service they received.

    Pros

    • Affordable prices
    • Variety of models and features
    • Good customer service, according to reviewers

    Cons

    • Limited warranty coverage
    • Some reports of leaks and other installation issues
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Periodic specials
    “The sales rep was very, very nice. He knew the product and wasn't pushy. The installers were very good too. The work took two days. They cleaned up after themselves after the first day and the second day, and let us know what was going on along the way. I went with the Destiny and it had everything that I wanted in it. It had the jets, the bubblers, aromatherapy, and chromotherapy.”
    BeckyTonawanda, NY
    “We got the walk-in tub from Independent Home because I have a bad back. I'm a veteran and I found out about walk-in tubs from the VA. … We got the model that has the spray, the jets. I've also had a double lung transplant so we didn't get the Jacuzzi-style because we were told that it sometimes doesn't clean up well. But with the water jets, it clears out. It really works good. It wasn't difficult to purchase the tub from the dealer because their sales rep came and although he didn't demonstrate, he showed us pictures of the various styles of tubs that he had, and told us how these will work. Then we explained my condition to him and my wife said we have to exclude the Jacuzzi. We got the one with the jets and everything that the sales rep told us it has, that's what it's been doing. Their installation team was excellent … they were very, very good. They did an excellent job throughout the installation. The installer was an excellent fellow, a very nice guy. He was here on time and he left on time. He cleaned up everything after his work. He was very professional and courteous, very trustworthy, so I would recommend him. The salesperson was the same way. They met all our needs and we had no problem with them. We haven't had a problem with the machine so far.”
    JohnYonkers, NY
    Best for super-low step-in height
    Safe Step Walk-In Tub
    Safe Step Walk-In Tub
    4.2
    3,038 reviews
    Step-in height
    4 inches
    Financing
    Undisclosed
    Number of jets
    16 air jets; 10 hydrojets
    Get Started Read Reviews
    Special Offer

    $1,500 Off + Free Toilet

    Upgrade your bath for less! Safe Step Walk-In Tubs are $1,500 off PLUS get a FREE Toilet

    Safe Step Walk-In Tub offers products with a super-low step-in height. Customers frequently praise the company’s easy-to-access tubs that allow customers to feel more secure while bathing.

    Like its name implies, Safe Step is known for its low-threshold products that allow easy entry and exit from walk-in tubs. The company offers better discounts than most competitors, leading to higher pricing satisfaction rates among customers.

    Pros

    • Excellent warranty coverage
    • Wide range of features
    • Good customer service, according to reviewers

    Cons

    • May be pricey if no discounts are available
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Undisclosed
    “I had a Jacuzzi tub and it was so inconvenient to get in and out of that tub. When I saw the Safe Step Walk-in Tub, it was just what I knew would help me and my mom. We made an appointment and the sales rep came. He was step-by-step on everything, so I understood what I was getting. The installation guys came in and they got the tub working. It could have been a one-day thing, but they had various problems with tubs that had defects. But the next day, they got a good tub. They put it in, showed me how to do the controls and they were out. They also showed me how to clean it and what product to use to clean it. I got the tub and the shower and it's well worth the price. It's the most beautiful thing and I'm loving it a lot! Getting into the sauna part is so relaxing and it does so much for your body. And I love sitting in the heated tub. It's nothing I've ever had before.”
    ShirleyCheektowaga, NY
    “I'm very handicapped because of arthritis. … I needed a walk-in tub and the Safe Step sales rep was fine and he did his job. … the installers were very good. They worked their butts off. When they [were] here, there was no fooling around or nothing. Also, the tub looks really good. It serves the purpose.”
    JoanNiagara Falls, NY

    Walk-In Bathtubs in Buffalo, NY Buyers guide

    Jump into our guides and start learning

    In this guide

    Top Picks

    See who reviewers like

    American Standard Walk-in Baths logo
    Independent Home logo
    Safe Step Walk-In Tub logo
    See our top picks

    Simplify your search

    Compare tubs that match your style, needs & space.

      Buffalo walk-in tub buyers guide

      Walk-in tubs offer safety and independence to seniors and those with mobility issues by eliminating the most common bathroom fall hazard — the need to step over the tub wall before and after bathing.

      While walk-in tubs provide significant benefits, they can also be expensive, and most require professional installation. These tubs take longer to fill and drain than standard tubs, with some customers reporting that they had to upgrade their water heater, especially for larger models that hold more water.

      Key insights

      Installation usually takes one or two days, though your bathroom design and labor needs may affect the timeline.

      Jump to insight

      Basic walk-in tubs can cost a few thousand dollars, while luxury or large-capacity options run as high as $30,000.

      Jump to insight

      Check the New York State Department of Health website to see if financial aid is available in your state.

      Jump to insight

      » LEARN THE BASICS: What is a walk-in tub?

      How to choose a walk-in tub in Buffalo

      If you’re shopping for a walk-in tub, here are the key factors to compare before making a decision:

      • Design options: Walk-in tubs come with inward- or outward-swinging doors, as well as slide-in models for wheelchair users. Jet systems include air jets, water jets or a combination of both. Materials matter, too — gelcoat is durable and long-lasting. Acrylic is more affordable but prone to surface damage.
      • Walk-in tub costs: Prices vary based on features, size and the complexity of the installation. While budgeting, remember to factor in plumbing or electrical upgrades.
      • Installation requirements: Most walk-in tubs will only take a day or two to install, but modifications like reinforcing the floor or widening a doorway can add time and labor costs.
      • Size considerations: Standard walk-in tubs are typically 30 inches wide, 50 inches long and 40 inches tall. Compact, bariatric and two-seater models are also available. Installing a new walk-in tub that doesn’t match the footprint of your current tub may affect the installation timeline and cost.
      • Water capacity: Smaller walk-in tubs hold around 40 gallons, while standard models use 50 gallons. Large-capacity options, like bariatric and two-seater tubs, may require 100 to 120 gallons. You may need to upgrade your water heater to account for larger models.
      • Comfort and safety features: Heated seats, textured floors, built-in grab bars and quick-drain technologies improve usability. If comfort is a priority, look for hydrotherapy jets for pain relief or aromatherapy features for relaxation.

      Cost of a walk-in tub in Buffalo

      Expect to spend between $2,000 and $30,000 on a walk-in tub, depending on the tub style, features and installation requirements. Walk-in tub costs vary based on size, the number of jets and whether plumbing or electrical upgrades are needed.

      Financial assistance for walk-in tubs

      Medicare Parts A and B generally don’t cover walk-in tubs, but some Medicare Advantage plans may help with costs. Veterans might also qualify for VA grants to assist with accessibility upgrades.

      While Medicare doesn’t typically provide financial assistance to install a walk-in tub, Medicaid does in some states. To see what’s available where you live, visit the New York State Department of Health website.

      » MORE: How to get financial assistance for walk-in tubs

      FAQ

      Do I need to upgrade my water heater for a walk-in tub?

      Yes, you may need to upgrade your water heater for a walk-in tub, depending on the new tub’s size and features. If your water heater is smaller than 50 gallons, you might need an upgrade before installing a walk-in tub. Ultimately, whether you need an upgrade depends on the type of tub you choose — some compact tubs work with a 40-gallon heater, while larger options, like two-person and bariatric tubs, may require up to 120 gallons.

      Some walk-in tubs come with built-in heaters to help maintain water temperature. If you choose one of these models, your existing water heater size may be less of a concern.

      » MORE: What size water heater do I need for a walk-in tub?

      Why are walk-in tubs popular among older adults?

      Walk-in tubs are popular among older adults because they help reduce the risk of falls, which the Centers for Disease Control and Prevention identifies as the leading cause of injury for those 65 and older. About one in four older adults experiences a fall each year, and many happen in the bathroom.

      With safety features like low-entry thresholds, built-in seats and grab bars, walk-in tubs can make bathing easier and more accessible for seniors. Older adults may also benefit from some of the luxury features included with walk-in tubs, like hydrotherapy jets for pain relief and relaxation.

      How long does it take a walk-in tub to fill and drain?

      Walk-in tubs typically take six to eight minutes to fill, while draining can take up to 15 minutes — a key downside for shoppers considering a walk-in tub. However, some models come with quick-fill and fast-drain features, which can help reduce draining wait times to as little as two minutes.

      Methodology

      Because customer experiences provide valuable data for evaluating companies, we carefully collect and analyze verified reviews. These firsthand accounts offer insight into company performance, and reviews from people in your area can be a strong indicator of what you can expect. That’s why ConsumerAffairs makes customer feedback a key factor in our top picks.

      To identify the best walk-in tub companies in Buffalo, we began with a list of 16 well-known providers from our main walk-in tub guide. Next, we analyzed customer satisfaction ratings specific to Buffalo, evaluating companies based on the following criteria:

      • Customer service
      • Fill and drain time
      • Installation
      • Maintenance
      • Marketing tactics
      • Price
      • Product features
      • Warranty

      We also analyzed the features that matter most to walk-in tub shoppers, collecting data on key offerings such as:

      • Discounts
      • Luxury features
      • Number of jets
      • Step-in height

      The companies with the highest rate of satisfied customers in Buffalo made our list of top picks, with American Standard Walk-in Baths winning out overall.

      Not sure how to choose?

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