Bathing Solutions Reviews

I was pleased with the professional service I received. I've had positive experiences with this company and am impressed with their reliability and dependability. I would recommend dealing with them..

We booked and paid the deposit for a new bathroom in September 2021. After being let down time and time again, we are still waiting for the work to be done (March 2022). I am disabled on oxygen therapy 24/7 even in the shower and desperately need a walk-in shower fitted. This hasn’t made the slightest bit of difference! I am now told they have no fitters in the South West of England but they are still selling the bathrooms! So beware anyone thinking of using this firm. I would have given them 0 stars if I could, they are that bad.

This company is a absolute disgrace, the way they treat their Customers is shocking. I had to Help my 80 year old mother by trying to resolve a poorly fitted bathroom by this company, as they were totally ignore her phone calls. I have no words on how bad this company is, after trying to resolve the issue unfortunately my mother has paid this company for the job and now they couldn't give a toss. They are basically not interested in solving this issue which is still ongoing after six months. **I strongly recommend you stay clear of this company.**

In November 2018 I was sold a wet room specifically designed for my severely disabled daughter, with works agreed to commence in February 2019. I paid almost £14,000 but Bathing Solutions did not supply and fit the agreed wet room and their multiple attempts to complete the installation by repairing or replacing in order to correct their mistakes, has still resulted in me being left with faulty goods and poor workmanship almost twelve months on.

We were very pleased when our wet room was installed in June 2018. But after 9 months the floor started to disintegrate the shower side of the glass screen. We reported it and a rep viewed it and brought samples of new flooring to replace it. However he brought samples that could not be used in a wet room. So he came back with more samples and we selected an alternative. When the flooring was finally delivered, however, the initially chosen one that is not suitable, was delivered.

I posted a review in April this year as to the unacceptable experience we were going through. Our 4/5 day installation is now at day 210 and although the bathroom which has been beset with problems has now been installed, but the bath "pump" is still not working correctly as it starts up and then runs for approximately 5 /10 seconds every day all by itself 15 minutes later than the day before. Bathing Solutions have tried to correct this by changing the "pump" about 6 times now but have been unable to solve the issue. The first of several fitters started the job on 22nd March 2018, and now we are at October 17th and still waiting for the problem to be solved.

My wife has M.S. and cannot walk or stand. We contacted Bathing Solutions to give us a complete new bathroom with a bath that has an integral seat to lift my wife into it. Start date was delayed. The job was programmed for 1 man to take 6 days to install. Day of installation not all the parts were delivered, and 4 working days later the fitter sub-contracted by the company had to source some parts from elsewhere. Electrician, again sub-contracted by the company did not turn up, so electrician from another company engaged.

I had a leaflet through my door and thought of a friend who might appreciate a leaflet too, so I requested on her behalf, assuming a leaflet would be sent as requested. A VERY BIG MISTAKE! These people did not only send a leaflet, but they hounded her constantly. Making me seriously regret giving my friend's details. These people clearly will be dealing with disabled, elderly and generally vulnerable people, so I assumed they would be appropriately respectable; they are, after-all an endorsed trusted trader. Again, A BIG MISTAKE, they abused this position of trustworthiness, and caused considerable annoyance to my friend.

I have Multiple Sclerosis and after horrible experience in bath my GP suggested I Invest in a shower instead to make life easier. I chose Bathing Solutions because I believed what I read in the glossy brochures that they cared about the elderly and people with disabilities and although rather costly I thought I’d be safe going with them...so wrong! Had to call them back on a number of occasions for poor work but the final straw was when I came home to find a leak in my kitchen... the shower was above. I called Bathroom Solutions in desperation and was told I was longer the under guarantee...it was a month over. It was Monday but they could not send anyone until Friday... horrified and frightened I asked for the CEO name but was not given it so eventually called my Insurance who called an emergency plumber who was shocked by what he found having removed a section of the ceiling.

We got done a bathroom and the finish around the bath was not done properly. We phone them. They came back and fix it. We got another bath tub and surrounding done by them again. All the finish around the tub came up and the bath tub move when you stand in it. The owner do not want to fix the bath. But he did himself the surrounding (who did not look good after).