American Tubs

American Tubs

 4.0/5 (14 ratings)
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American Tubs

About American Tubs

American Tubs is a walk-in tub company that specializes in products for older people and those with limited mobility. The company’s walk-in tubs come standard with safety features but are customizable with therapeutic and luxury options. They come in various sizes, including standard, compact, extra wide, extra deep and wheelchair accessible.

    Overall Satisfaction Rating

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    Pros

    • Designed for safety and security
    • Numerous sizes available
    • Several therapy system options

    Cons

    • No published prices
    • Restrictive warranties

    Bottom Line

    American Tubs’ walk-in tubs are for people who want more safety and relaxation while bathing. Optional features, like therapy systems, cost extra, but you’ll have to get a free in-home estimate to find out how much.

    American Tubs safety features

    American Tubs’ walk-in tubs have ADA-compliant designs that may include:

    • Two safety bars
    • 6-inch entry thresholds
    • Anti-slip floors
    • Fast-fill faucets
    • Watertight vinyl door seals
    • Leak-resistant door drains
    • Inward- or outward-swinging doors
    • Secondary emergency toe-touch drains
    • Hurry drains
    • Bathing support harnesses
    • Safety U-bars

    American Tubs therapeutic system features

    American Tubs makes it easier to feel better while bathing with optional therapeutic features like:

    • 10 adjustable water jets
    • 20 adjustable air jets
    • MicroBubble systems
    • Aromatherapy systems
    • Chromotherapy systems
    • Jets for feet and leg massages
    • Bidet hygiene jets
    • Heated seats
    • Quiet Syllent pumps

    American Tubs prices

    American Tubs doesn’t disclose its prices online. However, its website states that, in general, walk-in tubs cost between $3,000 to $26,000 without installation. It also claims that the bottom of that price range is reserved for low-end models. While it’s possible to glean some insights from this info, you’re better off getting an estimate if you’re seriously considering buying from American Tubs.

    The company offers free in-home estimates as well as down payment and financing options to make choosing and installing your tub more affordable. American Tubs doesn’t give over-the-phone estimates.

    An American Tubs walk-in tub may also require home modifications. You may need to upgrade your plumbing and water heater to help keep up with the tub’s capacity. You’ll also need to add a dedicated 15-amp breaker with GFCI grounding if you opt for therapy systems that contain electrical components.

    American Tubs FAQ

    Does an American Tubs walk-in tub come with a warranty?

    On its warranty page, American Tubs says it provides a limited lifetime warranty on the tub shell, frame and fixtures; a 10-year warranty on the gelcoat bathtub finish; and a five-year warranty on the motors, tubing plastic fittings and more. These warranties will decrease if you use your tub in a commercial or institutional setting, though.

    Does Medicare cover the cost of an American Tubs walk-in tub?

    Generally not. Typically, Medicare only provides reimbursement for walk-in tub costs when they are an absolute medical necessity.

    Will American Tubs install my new tub?

    Yes. American Tubs works with licensed professionals who remove and discard your old tub and then fit, install and assemble your new one in one to two days.

    Does American Tubs offer multiple walk-in tub sizes?

    Yes, it has five series of bathtubs:

    • A “Compact” series for petite users up to 120 pounds
    • A “Standard” series for bathers up to 200 pounds
    • An “Extra Deep” series for users over six feet tall
    • An “Extra Wide” series for those wanting a complete immersion experience
    • A “Wheelchair” series for wheelchair users

    Do we recommend American Tubs?

    American Tubs is a legitimate walk-in tub company. Its tubs have several therapeutic and luxury features available, and they come in various sizes. American Tubs doesn’t list prices online, but in-home estimates are free and financing options are available. Overall, American Tubs is a worthwhile option to consider for your walk-in tub purchase.

    American Tubs Reviews

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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 9, 2022

    We wanted to make sure that we had a fairly deep tub because I have RA and my shoulders are usually the ones that have the most problems, and the salesperson from American Tubs was more understanding than any of the other salespeople that I've spoken to. The work done for the installation of the tub is very good quality. They took out the old tub, which was one of those basic oval tubs with the marble around it, and we asked them specifically not to break all the marble to remove it because we wanted to save it just in case for something else. And so they were nice enough to keep large pieces intact for us, which was great. Then, they removed the tub in one piece and I use that in my garden. The install itself was good, except that instead of two days, it took three.

    We love the tub and my husband uses it every night during the weekdays. We have the aromatherapy, the chromatherapy, the air jets, the hydro jets, and the microbubbles. We have the little shower wand, too. The only thing that was not installed was the bidet. The salesperson said there would be a bidet part in the tub but we were eventually told that it doesn't come on this model. I brought my receipt out and I said we ordered a bidet, so they gave me a small discount for that and it was not a problem since it wasn't essential.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 7, 2022

      Since American Tubs themselves made the product, that seemed like a good idea. And they guaranteed everything. If we had a contractor put in and there's something wrong with the faucet, it wouldn't be covered by their labor. So, we liked that. And we had gotten a bid on something with the bathroom before that and this was a better price and so much faster to get it done. Because with the other people, it would have taken maybe two weeks to get everything finished.

      The people that were working at American Tubs were very competent and each one had their own specialty and worked well together. There's something we might have to have them back, but we never called back. They said, "Let us know when we can do this." But they came back for something right away. They were prompt. It was great, how quickly they did it. It was two days. So, they were amazing. Two days plus an hour from when they came back, which was something that they had to do.

      American Tubs response

      We are so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you and our team will be happy to hear that their hard work has paid off! Let us know if there is anything we can do to serve you further.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 19, 2022

      They gave me all the discounts that I needed. Also, they financed it the same day, and it was only 7%. I was happy. The installation went very well. I did have them come back one time because I heard a whistling sound every time the water was on. So they came and checked everything but it wasn't the tub. It was the toilet. I liked the fact that they responded right away. Tyler was the head guy and he was very good. I love the tub. I'm glad I got it. It was one of my best investments. I like the turbo part and the foot massage. I have neuropathy, so the jets at the feet and the ones that come behind your legs are really good.

      American Tubs response

      We are so grateful you took the time to share your positive feedback. It’s our pleasure to serve customers like you and our team will be happy to hear that their hard work has paid off! Let us know if there is anything we can do to serve you further.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 18, 2022

      The tub is big, so I love it. Other than the fact that it seems to require a lot of water to fill it up, it's a divine experience once you're in it. The door has a very wide top flange. It's a single door and it's narrow at the bottom and wide at the top. So if you enter the tub with the door open and then you try to shut it, there's very little tolerance between your body and the widest part of the door. You have to dodge around that.

      American Tubs use a label maker instead of silk screening the labels onto the tub. They use one of those things you can buy at Office Depot. You punch in the numbers and it creates a little tape with a label on it. So it's kind of bush league. They're not put on exact. They're tilted. For example, there's something on the door saying, “Do not lean on the door and leave it in the open position.” There are two different things they're trying to say. But it's in one garbled sentence. I know what they're saying. Don't lean on the door and leave it open. But that should be separated into two different statements so it's clearer.

      The sales process was a little bit timeshare-ish. These high pressure tactics are a little bit not good. I bought from the company I bought from because they have a showroom. When I bought the tub, I had all kinds of exit clauses in my contract. So that when we went to the showroom, if my fiancé or I didn’t like the tub, we could get out of the contract rather than feeling obligated by something I never even tried out before. So that was a lot more credible. That was one of the reasons I went with American Tubs. The sales guy was brand new. I was his first call. But it worked out good because he didn't know enough to try to be slick. He was very transparent.

      Then we met the general manager and he was a lot more aware of what was going on and very effective. There was a little bit of a conflict about the wrists. So there was a claim that there was a jet for your wrist. We said we wanted that. But when the tub showed up, it was confusing whether that was a wrist jet or just a side jet. We decided to not worry about it. But that was the only part that was a little bit of slick. American Tubs has a lifetime warranty, which is nice. It takes some of the unknown out of it. Also, they have a robust pump. It adds a little cost but it's better. I was impressed by their commitment to having the full warranty makes them wanna spec in components that are going to last a long time.

      American Tubs response

      We are so grateful you took the time to share your feedback. We will take your review into consideration and make necessary improvements. Thank you again!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 30, 2022

      When the gentleman came out, his presentation was very good. And the product seemed to be a nice product just from the presentation. The installers were efficient, timely, and cleaned up behind themselves. They did a good job. The jets that are in the tub, the showerhead, the shower wand, the grab bars that were placed on the wall for me, the entire setup is very nice. After getting on the jacuzzi tub, it puts me to sleep. So, my handicap from the waist down, the hot water and the jets, have made life a little easier for me therapeutically. American Tubs is a good company. They did what they said they would do.

      American Tubs response

      We are so grateful that you took the time to share your feedback with us… It’s our pleasure to serve customers like you and our team will be happy to hear that their hard work has paid off! Let us know if there is anything we can do to serve you further.

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      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 23, 2022

      The sales representative was very cordial and for the installation, the reps were there for three days. They worked long hours and sometimes they didn't even take a lunch break. But I'm not very happy with the caulking. It's messy. Also, the quality is there but there's been a lot of things going wrong with the tub. The faucet is always leaking and it's making funny noises. Then, a bunch of things that were in the motor came out and the heated seat has never worked from day one. I've called and called American Tubs, and no one has ever gotten back with me.

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Sept. 20, 2022

      After American Tubs completed the tub installation, there were big punched holes in the facing of the door. They had to come back and do those. It took them seven to eight days to come back and do those. Plus, the tub was installed an inch to the right more than what it should have. If I put curtains up to the window, they would come down and fall directly on the tub. That's not how it was before I had the tub put in. If I had to do it all over again, I wouldn’t even put the tub in.

      American Tubs response

      We have carefully investigated your complaint. Your upgraded walk-in tub that was installed by American Tubs is much taller at 40” than your previous bathtub. That is the reason your old window curtain probably need to be adjusted. Viewing the photos of the finished walk-in tub installation and statements by the installation crew, your walk-in tub was installed to the manufacturer and industry standards. We have also reviewed the Customer Completion form where you rated the overall experience with 5 stars to see if there were any notations regarding any issues with the installation, and there were none. We hope this explanation helps you to understand why your curtain now infringes on the walk-in tub.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 15, 2022

      American Tubs gave me a price that was manageable. But as far as the installation was concerned, it was a little lacking on their cleanup. They had to disassemble my entryway into the bathroom. When they put it back together, it was shoddy. I tore it apart and redid it properly. I had called the owner of the company and talked to him about it. They were willing to come out and take care of it.

      A lot of senior people in my position are probably waffling back and forth on whether to install the tub, but it's a great benefit. I had a spinal cord injury, so I suffer from chronic pain issues and pain alleviation was my main motivation for installing it. It gives me a little relief for an hour or two a day and that's well worth the money. It's the only thing that works. I have to take pain relievers and it pales in comparison to the benefits of the tub.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 8, 2022

      The guy that came and gave me the quote seemed to know what he was talking about and when the tub was installed, the guys were here for three days then they were done. They were okay but they left a hole under my house where the varmints could have gone in. Another guy came to do something else and he was under there. He checked it and covered it up.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 5, 2022

      The installers put a large hole around the pipe in the floor, and we're worried about rats getting in. I don't know why they had to make a hole bigger than was necessary for the pipes. But the tub has been fine since then. I love it. My caregiver doesn't like it that much, because she's bigger than me. It's narrow for her. But I'm a lot smaller, so it works well for me.

      American Tubs response

      Thank you for your positive feedback. We are happy to hear that you love your Tub!!!

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      American Tubs Company Information

      Company Name:
      American Tubs
      City:
      City of Industry
      State/Province:
      CA
      Postal Code:
      91748
      Country:
      United States
      Website:
      www.americantubs.com