American Tubs

We wanted to make sure that we had a fairly deep tub because I have RA and my shoulders are usually the ones that have the most problems, and the salesperson from American Tubs was more understanding than any of the other salespeople that I've spoken to. The work done for the installation of the tub is very good quality. They took out the old tub, which was one of those basic oval tubs with the marble around it, and we asked them specifically not to break all the marble to remove it because we wanted to save it just in case for something else. And so they were nice enough to keep large pieces intact for us, which was great. Then, they removed the tub in one piece and I use that in my garden. The install itself was good, except that instead of two days, it took three.

Since American Tubs themselves made the product, that seemed like a good idea. And they guaranteed everything. If we had a contractor put in and there's something wrong with the faucet, it wouldn't be covered by their labor. So, we liked that. And we had gotten a bid on something with the bathroom before that and this was a better price and so much faster to get it done. Because with the other people, it would have taken maybe two weeks to get everything finished.

They gave me all the discounts that I needed. Also, they financed it the same day, and it was only 7%. I was happy. The installation went very well. I did have them come back one time because I heard a whistling sound every time the water was on. So they came and checked everything but it wasn't the tub. It was the toilet. I liked the fact that they responded right away. Tyler was the head guy and he was very good. I love the tub. I'm glad I got it. It was one of my best investments. I like the turbo part and the foot massage. I have neuropathy, so the jets at the feet and the ones that come behind your legs are really good.

The tub is big, so I love it. Other than the fact that it seems to require a lot of water to fill it up, it's a divine experience once you're in it. The door has a very wide top flange. It's a single door and it's narrow at the bottom and wide at the top. So if you enter the tub with the door open and then you try to shut it, there's very little tolerance between your body and the widest part of the door. You have to dodge around that.

When the gentleman came out, his presentation was very good. And the product seemed to be a nice product just from the presentation. The installers were efficient, timely, and cleaned up behind themselves. They did a good job. The jets that are in the tub, the showerhead, the shower wand, the grab bars that were placed on the wall for me, the entire setup is very nice. After getting on the jacuzzi tub, it puts me to sleep. So, my handicap from the waist down, the hot water and the jets, have made life a little easier for me therapeutically. American Tubs is a good company. They did what they said they would do.

The sales representative was very cordial and for the installation, the reps were there for three days. They worked long hours and sometimes they didn't even take a lunch break. But I'm not very happy with the caulking. It's messy. Also, the quality is there but there's been a lot of things going wrong with the tub. The faucet is always leaking and it's making funny noises. Then, a bunch of things that were in the motor came out and the heated seat has never worked from day one. I've called and called American Tubs, and no one has ever gotten back with me.

After American Tubs completed the tub installation, there were big punched holes in the facing of the door. They had to come back and do those. It took them seven to eight days to come back and do those. Plus, the tub was installed an inch to the right more than what it should have. If I put curtains up to the window, they would come down and fall directly on the tub. That's not how it was before I had the tub put in. If I had to do it all over again, I wouldn’t even put the tub in.

American Tubs gave me a price that was manageable. But as far as the installation was concerned, it was a little lacking on their cleanup. They had to disassemble my entryway into the bathroom. When they put it back together, it was shoddy. I tore it apart and redid it properly. I had called the owner of the company and talked to him about it. They were willing to come out and take care of it.

The guy that came and gave me the quote seemed to know what he was talking about and when the tub was installed, the guys were here for three days then they were done. They were okay but they left a hole under my house where the varmints could have gone in. Another guy came to do something else and he was under there. He checked it and covered it up.

The installers put a large hole around the pipe in the floor, and we're worried about rats getting in. I don't know why they had to make a hole bigger than was necessary for the pipes. But the tub has been fine since then. I love it. My caregiver doesn't like it that much, because she's bigger than me. It's narrow for her. But I'm a lot smaller, so it works well for me.