American Standard Walk-in Baths Reviews

When the installer put it in, we joked about how expensive it was. I'm a 71-year-old woman who lives by herself and I was fussing about how much it cost. But he said that it's a whole lot cheaper than a hip replacement. He had such a good attitude about it and he knew I'm obviously not broke or I wouldn't be putting it in. Also, out of the two companies that I compared, I liked that American Standard had a choice. They had two levels and what I needed was $5,000 cheaper than the other company. So, it was priced fairly for what they have to do.

Since I had good luck with them the first time, I called them again. And now, I have a shower in one bathroom and a tub in the other. The price was right and the people that I talked to on the phone were awesome. The people that showed up here were awesome, too. The same guy that put in my shower called and set up the appointment. Also, the installation was done a week sooner than they thought they were going to. Somebody canceled and they got my appointment in sooner. We had a good working relationship. He even remembered that I lived in Rusk, I live on the corner, I've got a big nasty orange cat, and that my name is Brenda.

The men who were with him were excellent, too. They had to cut my door out to make it bigger and said that we'd probably have to paint or do something after. And that would be my responsibility. I have a daughter-in-law who sees every flaw and after they put it back together, she could not even tell that they had cut it out. They also cleaned up when they left and I was very happy.

I've told everybody I know that if they need a walk-in bath, they need to call American Standard. I don't use the tub every single day but when I get in it, I love it. I have a granddaughter who comes to my house just to take a bath and my sister comes to visit quite regularly, and she loves it. If she could take it out and take it home, she would. My favorite feature is that it stays warm for a long time and it's well insulated. It fills and drains quickly, too. And it feels awesome when you're in it. American Standard's reps also called later and checked on me. They sent me questionnaires, too.

Initially, I wanted to go with Kohler because their aesthetics were a little bit better. But American Standard had better features I wanted and they exclusively do these kinds of products. The tub was an expensive product and there were cheaper ones in the market. But I didn't want cheap, I wanted good. I knew it was gonna be expensive to deal with. In the end, American Standard's final quote was at least $1,000 less than their competitors.

The rep was very experienced and knowledgeable. He knew his business, the product, and what the price points were. He was very familiar with the competition and he made a good argument. Ultimately, without having to negotiate, he gave me the best price possible. The marketing was top class. The installers were very helpful. It was a family operation and they did the best they could with what they had. We had turned the door around in order to make it possible to do the installation. When you change the molding of a door frame and turn it inside out, it doesn't look right. It can't be done unless you do a proper refinish. The installers did the job they were supposed to do but it was still a little rough and needed some more attention. But I can't fault that to them for that. They showed up on time and were very informative. They were very nice people and were comfortable to work with.

The device itself is very helpful to me and it's attractive on many levels. I use the tub and I enjoy it. It helps me a lot with my neuropathy. But the design is incomplete and there are not enough safety features for my use. There are no physical grab bars on the exterior of this tub, which is a hindrance for me. With my kind of handicap, it's difficult for me to get in and out. Having the grab bars on the top of the tub and at the doors would be much more helpful even though it would affect the aesthetics of the tub. All in all, I'm not disappointed.

The installer came a week earlier to do a walkthrough and make sure any of my questions were answered and also to understand if there were going to be any issues, which there were a couple. One included that I had two flights of steps and the installer did it by himself. Although, after he saw my house, he decided he needed to have some help getting the tub into the house. He had some help for that part. He showed up when he said he was going to be there and left approximately when he said he was going to leave. I was very satisfied mostly with the installation.

Along with the installation of the walk-in tub, they had a promotional deal where they gave me a free bidet. I would never have ordered a bidet, but I had some medical issues and it has been wonderful. I love the bidet. But when the installer was done with the installation, I had somebody go under the house checking on a issue that he had identified and the person I had determined that the bidet was leaking. I had several text messages back and forth to the installer, at which point I got frustrated. It was very clear that the installer was not going to fix his installation. Also, I called the maintenance person and asked them if I needed a bigger water heater or not but they could not advise regarding water heaters because they were afraid of liability. I found out that the water heater I had was not the recommended size. I got a slightly bigger water heater.

They had to put in a special circuit for the walk-in tub for electrical. I connected the electrician to the installer and the installer was so impressed with the electrician that he offered to work with the electrician for future installs. The electrician was also very happy with how things had gone and gave me some free service as a result of me making that connection. The whole thing was very positive and worked exactly as I had been told it would work.

The other thing is that the chrome bar on the right really is somewhat useless. It's not in a very good place to put any pressure on to pull yourself up. Aside from that, the handle for the spray is very upright. It comes out of a little hole and there's this handle with a sprayer on it and it's difficult to maneuver that. If you're bending over and you want to wash your hair, it's hard to get an angle. It would be nice if the sprayer was one that had an articulated one where you could move it around, left and round, and up and down.

Other than that, the installation went great. We have an interior townhome and our electric panel is on the outside of the wall for the building next to us. So, in order to wire this thing in, the installers had to go up the side of the garage, across the roof, all the way across our townhome, then down into the bathroom. It was a major install and it wasn't convenient at all. I also had some questions as to whether they could even do it. But the installing crew was excellent and I was very pleased with them. They were neat and courteous. They got things done all in a day, which I thought was amazing considering the electrical things. All in all, the tub is lovely and very relaxing. It doesn't take long to fill and it's easy to empty. It's easy to clean, too.

Before we had our American Standard tub, I could not get into or out of my bathtub. So, it's made it much easier to sit down and be able to relax and enjoy a tub. Using a shower is something of an occasion because I have to hold on to a rail in order to keep myself upright. And so, this is really great. All in all, American Standard is a firm and old company that makes great plumbing supplies.

The installation went very well. The installers knew what they were there to do. And they went in and went after it. It took a little less than a day, and that was great. They showed us everything they did, and showed us how the tub worked. I only have a couple of things that I would do better if I were them. The installation crew was supposed to contact us a day or two before the actual installation to come out and take a look at things, make sure it was all set to go. But we never got a call from them. They just showed up on our door the afternoon before without warning.

We were home. We were able to accommodate them and, but that was a bit of a surprise and could have been inconvenient. On the post-installation side, we had a bit of an electrical problem that took a couple of trips out to solve. They took care of it, resolved that they were committed to doing what it took to make it right. And that was all done before anybody even contacted us about the financing to get the paperwork moving forward. So, nothing moved forward until they were absolutely sure we were okay with the installation and we were happy with the tub.

But there were some minor electrical issues. Putting in the tub took out a couple of our wall plugs. So, there was a circuiting issue. But they took care of it. So, it wasn't perfect. And the last thing was they put up a shower curtain around it, which we requested. Ihas an L-shaped bar that hangs from the ceiling. It connects to the two walls. That bar had a little weight to it. When it comes to the L out there, there was nothing to support it to the ceiling. So, it had this bit of a hang to it from the weight of the shower curtain. And I could see that before long, that would be an issue.

I saw that the rod was 5 1/2 inches from the ceiling where it connected to the wall. But if you followed it out where the weight would start to hit, it was now half an inch lower. I was, “You know what? This isn't gonna turn out well.” I purchased a ceiling bracket made just to support something like that. I ended up installing that. Had I called them, they would have come out and done it. But it was a minor thing. I just wanted to prevent things down the road. But better attention could have been paid to that part of it. We paid a lot for this tub. Other than that, I like the therapy aspects of the tub. You can fill up. And it's quality. We got the tub we expected to get.

My only complaint about this tub is the shower. I was supposed to have a shower above the tub itself and they didn't put in the shower. We called and they haven't replied back to us. That was two weeks ago. We had talked to the guy who installed the tub and told him, "I paid for a shower. I want it." That aside, the tub works fine and my wife enjoys the jets. I really enjoy the tub too. It's a whole lot easier than it was trying to climb over the other tub. With my old one, it took me 20 minutes to get out of the tub. With this tub now, I can walk in and out with no problem. All in all, American Standard did well like the lady who showed us about the tub before we got it. The person who installed it showed us how to work everything. The walk-in tub was more than what I wanted to pay. It was more than I paid for my first house. But it was worth it to me.