Overall Satisfaction Rating
3.36/5
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Based on 11 reviews that contain star ratings
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American Standard Walk-in Baths

ConsumerAffairs Accredited Brand

American Standard upholds a longstanding history of excellence. For over 140 years, we have been a leader in providing bathroom product solutions. Through our quality engineering and innovation, we help our customers preserve their safety, comfort, and independence. Our walk-in baths come equipped with a RevitaJet™ hydrotherapy system, Quick Drain® system, and 44 strategically placed air and water jets for the ultimate in therapeutic comfort. We also offer a lifetime warranty for the tub, installation, and labor. With a strong legacy to support us, we raise the standard for all walk-in tub needs. Contact us today.

American Standard Walk-in Baths Gallery (6)

A+

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Last updated: Sept. 22, 2017

12 American Standard Walk-in Baths Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 16, 2017

I purchased an American Standard Liberator walk in tub. I like the tub and the installation. I purchased the tub due to the supposed lifetime warranty that came with it. Their service in my opinion sucks. I have had two problems in the last 6 months since I bought it and the service response was weeks to fix my tub, I now wonder if I should have purchased another brand walk in tub.

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    Verified Reviewer
    Original review: May 1, 2017

    Unless you get a firm installation date at the time of the signing of the contract, do not sign anything. I was initially told on March 30th when I signed it would be about 3 weeks. No one called. Finally I was told May 18th. Called the installation person named Mark ** who ought to have a PHD in the art of double talk and deception. He lied about contacting my management company, lied about permits (I spoke to our building inspector), treated me like I had a screw loose, called his boss a Michael ** who must be related to Philips. He just backed him up and would not listen.

    Today I called to just pay for the whole damn thing since I may not be here on the 18th of May. Lo and behold, I was told they cancelled my order yesterday on a Sunday no less and were returning my deposit. No one called me. It was just a fluke that I called today. The tub was for medicinal purposes. I have severe osteoporosis and liked the product even though they were not the cheapest that I looked at. The salesperson was wonderful and so was his boss. The others do not deserve the time of day.

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    Verified Reviewer Verified Buyer
    Original review: March 5, 2017

    American Standard Toilet model Champion 4 Max 2586.128ST does not flush as they claim. It takes several flushes to get the job done. Customer service will not honor the warranty with a refund. Product is misrepresented.

    Verified Reviewer
    Original review: Aug. 25, 2016

    The design is great. Very helpful and useful. Well made and just really cool. Very well worth it. Couldn't live without it now that I have it. Very safe and fits all your needs. Couldn't ask for anything more. It's perfect for older people who have a hard time getting in and out of the tub so it would have to be made safe. Ask any question or problem you may have. They really want to help you out. They care about you and will help you if they can and if not they will make sure someone does help you. Very good value. It's worth the price of a good peace of mind because life is hard enough as you get older so do what you can to help make the best of it.

    Verified Reviewer
    Original review: Aug. 22, 2016

    Im surprised that someone didnt make one of these items years ago. The design is so great, that it's the envy of all my friends and family. It has a flaw or two but it is not enough to make me dislike the item. I recommend these products to everyone I know. I would buy another in the future. The customer service gets it. They know the product inside and out. Im glad they work for that company. I wish companies had workers like these. This is one of the best purchases that I have ever made. The value is spectacular. Keep up the great work and bring out more items to buy.

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    Verified Reviewer
    Original review: Aug. 18, 2016

    It's nothing overly special. The shower is easy to access and is pretty self-sufficient. I would probably suggest this model to another person, especially if they have mobility problems. Everything is built solidly and anchored properly. I can use the handles to pull myself along if necessary. I am very satisfied with the construction and have no trouble with leaks. If ever I need assistance, it's a phone call away. If there is a problem with the functionality, a service person will come and take care of it fairly quickly. I have had no problems so far. I feel that the product is a bit over-priced. There are number of walk-ins I've seen at my local big hardware store, but I suppose the installation and safety features are worth the extra.

    Verified Reviewer
    Original review: Aug. 14, 2016

    The design is really comfortable and helpful for my grandmother. I love the shower. It is not slippery and the handlebars are very sturdy. Also the seat is sturdy and secure so my grandmother really likes it. The person that sold me the shower was really nice and helpful and also the installers were nice and were there on time and did an amazing job. It might seem like an expensive shower but it is worth it to see my grandmother have that independence even in the shower. She is happy knowing she can bathe by herself.

    Verified Reviewer
    Original review: Aug. 11, 2016

    My design was a walk in shower with three different shower brackets. It looks as if you're in the rain forest with rain all around you. You have the ability to use all three at one time or just one at a time whatever fits your needs. There were brackets that's what I call them put on the wall if you needed holding up and around the rim of the shower is a water catcher, that way you need no worry about water getting on the floor. Very nice, friendly, reliable people. Really helped with all of your needs. Very knowledgeable. They definitely know their stuff when it comes to the bathroom. Their value overall, I do believe it adds to the house - that you have a great bathroom. The colors and the design go very well together.

    Verified Reviewer
    Original review: Aug. 9, 2016

    Great customer service. Quick installation. Very nice to me, and my family. Called to check on us. I would recommend them if they had better designs. They have the non grip surface. It came with instructions and how tos to make everything easy. Has nice metal rods and a great shower head. Non rust and very sturdy. Awesome! Efficient on time personnel. Quick to answer questions. Worked with insurances. Checked on project. I would recommend them because they we're kind, respectful, open. Love them very much. They have the best prices going on out here right now. They have a veterans discount and we're very reasonable compared to people you see out there. Great website.

    Verified Reviewer
    Original review: Aug. 8, 2016

    Nothing more nice than to be able to open a door and sit down to your own little hot tub so to say. Very convenient and so relaxing yet very safe. The door is so convenient and allows you to step right into your bathtub. No way to slip and fall and no stepping over your tub to take a bath. The customer service was a very easy and simple phone call. They were very friendly and answered all of my questions and concerns with genuine helpfulness. The cost of it is depending on a couple of factors but is totally worth whatever you invest in it. You will be very happy with what you do. Invest in it because it absolutely pays off!

    American Standard Walk-in Baths Company Information

    Social media:
    Company Name:
    American Standard Walk-in Baths
    Phone:
    855-858-5417
    Website:
    www.americanstandardbaths.com