American Standard Walk-in Baths Reviews

Our experience with the sales representative was great. He came promptly, was very helpful, and accommodating to all our preferences. I was quite particular about having no door on the shower, and he handled my concerns well, suggesting alternatives that suited our needs perfectly.

However, the installation process was quite a challenge. The initial contractors did not meet our expectations. They took considerably long to complete the job, and I observed that some materials, like the Kerdi board, were not installed properly. We were told it would be a two to three-day installation. They brought the supplies. They began working on the demo, and they put up plastic at the door to keep the dust from coming into the house. Then they closed the bathroom door. The bathroom door stayed closed throughout the installation. So, I couldn't see what was going on. When they would leave, I would go in and take pictures of what was being done. They took a three-hour lunch break on the very first day. Despite sharing these concerns with the sales representative, I was advised to let them finish the job as per my contractual obligation to provide reasonable access to the job site.

After five days, they still hadn't completed the job, and it was late at night. I was pressured to sign a completion document, feeling fearful and under duress, given my husband's vulnerable condition. At this point, they packed up and did not return the next day, leaving the job incomplete and improperly done.

When I finally escalated the issue to American Standard's regional installation manager, they were prompt in addressing my concerns. They sent a new contractor, who did a fantastic job of redoing the installation. His work was of high quality, and all my previous complaints were resolved. This new contractor even informed me that I wasn't the first to face issues with the previous contractor.

In terms of safety features, the shower had perfectly placed grab bars and a low lip, making it easier for my husband to step over. We only used a shower curtain as I was concerned about his safety with a glass door. Although the original shower bench was not sturdy enough for my husband, a portable shower chair worked better for us. The soap holder was conveniently placed, and the shower base was so well constructed.

One suggestion I have is to include an off switch on the shower wand. I ended up swapping it with another from the house that had this feature, which helped prevent water from spraying out when not in use.

Despite the initial issues, American Standard followed through on their promise once I reached out. This experience truly impacted our lives, as my husband no longer needed to rely on bedside baths and could safely enjoy a proper shower again.

This experience, while initially stressful, demonstrated American Standard's commitment to rectifying the situation and ensuring customer satisfaction.

The way you turn the hot water on is different than what I had. It has two little arms that stick off and you got to figure out which one operates from one showerhead to another showerhead, then the water temperature. So the installers showed me how to do all that stuff. They also asked me where I wanted to put my shelves at and I told them. I have arthritis real bad and I can stand up for a while. But after a while, I have to sit down. With the walk-in shower, I can go from one shower head to another and never miss a beat. I feel safer in it, too. The one I had was small compared to what I have now and I'm able to turn around everything without feeling like I'm going to fall out of the shower.

Then I like the fact that the shelves are there. I ain't got to balance the stuff on the edge of the tub. There's nothing I would do differently if I could except maybe put more little shelves in there. The price is worth it. You're paying a good price for it, but you're getting a good product. You could probably get one cheaper, but you're not going to get the combination of sales and service that I got for cheaper money.

I just turned 90 and at my age, I just can't keep stepping over that bathtub and taking a shower. So, I got the walk-in tub. And whoever moves into my house is gonna enjoy that. I lived in East Peoria and I had this, and when I got ready to sell the house, that's what sold the house. So, I sold the house the same day they listed it. The Realtor told me that the lady had arthritis really bad and that they had different people going on until about 7 o'clock that night looking at the house. At about noon, she called me and said these people offered me $5,000 more for the house because the house was too nice to go for what I was asking.

I am very satisfied with the walk-in tub. It was gonna cost me but at least I can take a shower every day. I've got my money's worth. The first time I had it, I filled it up and that night, I was in the living room and I kept hearing this stuff would kick on and run and it scared me to death. Finally, I called the company the next day and I asked what that was. They told me that it kicks in because it takes all the water on the pipes. So now, I just shut the door. The walk-in tub seems like it's slow to fill up. I get in there and it'll fill up the bottom, where your legs are. I put some soap on my spongy thing that I use and it didn't look like a lot. So, I put more on there. And by the time the tub filled up, I had so many bubbles that you couldn't even find me and it was just going over the side of the tub. I learned that lesson. Once the jets kick in, look out.

The installer installed a metal grab bar the way I showed him, but what I should have done was have my wife in there to see what looked more comfortable to her. Right now, we've got it on about a 45-degree angle, and when you get ahold of it, it’s still wet and can't get to firm a grip on it. It has the little white one that is attached to the tub itself. Even that one is a little bit hard for her to get up out of. She almost needs both hands to help her get up. I don't know if American Standard could change that metal one to make it straight where she could get one hand behind the other easier then pull herself up.

There's not an awful lot of room in it to get in and shut the door. But that is an advantage up to a point, too, because the space that you stand in is almost virtually impossible to fall in. When that bottom of the tub gets wet, it is slippery in there still. I don't know what to do about that unless I can find a rubber mat that you can glue down to stay in its place. But even at that, I don't know whether that would take the possibility of slipping in it. It's more difficult for my wife than it is for me. But these are some of the things that we're going to have to get used to. We'll both be using it more to sit and soak in and run the jets after I get a hot water tank that is large enough. I haven't been able to soak in it yet like I want to because I only have a 40-gallon hot water tank, and it takes about 40 gallons of hot water. I am working on getting a larger hot water tank.

I was hoping it would go fast to get in it, but I had to wait a day for it to cure. They left the original wall and they fixed it because there was a shower unit. They put a hole up there because they thought I wanted it but I didn't. I just wanted the handheld one. So, they plugged up the hole with something and you can't even tell. It's a little round silver thing, and it looks like it belongs there. They had to take off the door because it wouldn't fit in. That was one thing that pissed me off about the guy that came out. He took measurements and everything of the tub area and he didn't include how wide the door was. So, the installers had to take it off and some of the moldings but they put it back and you can't even tell. It was nice.

The installation guys were nice. They put the pad down so they wouldn't track any of the dirt in. It went smoothly. As far as the presentation, I called them and told them that I was looking for that. So, they came out and the lady kept talking to me. The guy came and took the measurements, and he left me a pamphlet and said if I wanted to change my mind, I could call.

I already knew I wanted the tub. My favorite feature are the jets. The only part I don't like about it is I have to get a wall heater because it's cold in there. So, you have to sit in the cold for a little while, while the water fills. After that, it's really nice. The walk-in tub came with the grab bars and the inside grab bar. I didn't get any extra ones. He left me with some safety strips for the inside of the tub because it gets slippery in there.

Using the new tub has been a great experience, although I limit its use to two or three times a week due to the 50-gallon water requirement. I only have a 50-gallon water heater. I was concerned about it draining too. It takes a little time to fill-up than I was expecting, but it is still really good. I can't use the jets yet, but the shower nozzle is perfect for me to sit and shower comfortably. My home therapist came by and looked at it, and he was very impressed with it as well.

The customer service was excellent. When I inquired about the type of shower gel to avoid excess bubbles, the lady responded helpfully, recalling others with similar queries. She said to turn the jets off when I get ready to shower which made sense.

My great grandsons enjoy it. I don't fill it up with water very much, but they love it. They'll get in there and play in the bottom. I can't turn the jets on because it scares them, but they fly up on the seat if they're in there. It works out really good.

The American Standard tub and its warranty are excellent, and while the price is on the higher side, I'm fortunate to afford it. The financing through GreenSky was seamless, which I even used for some home improvements.

The installation day was amazing. The team was very professional, courteous, and as quiet as possible while working. They did a wonderful job installing the new tub. The quality of work was excellent throughout the whole process.

I would highly recommend the experience based on a scale of 1 to 5. The walk-in tub has had a positive impact on my wife's life, helping relieve quite a bit of her pain due to some health issues.

We're quite satisfied with the final product and would recommend American Standard without question, likely around a four out of five if I were to rate them. Overall, American Standard is a decent company to work with, based on our experience.