American Standard Walk-in Baths

American Standard Walk-in Baths Reviews

American Standard Walk-in Baths Reviews

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Overall Rating4.6 out of 5
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About American Standard Walk-in Baths Reviews

American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing info and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).

    Pros & Cons


    • Transparent pricing
    • Customizable soak and massage tubs
    • Quick-drain tech
    • Self-cleaning features available


    • Installation cost varies
    • Limited warranty

    Bottom Line

    American Standard’s walk-in tubs come in a variety of customizable deep-soak and massage models. It provides installation with the purchase of a walk-in bath. Features include chromotherapy and self-cleaning.

    Featured Reviews

    Everett, WA

    My wife... has difficulty getting into a tub. ... American Standard's reputation goes beyond other programs. Customer service was very fine and the installation took two days, whi...

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    Hobart, IN

    Everybody from American Standard that I had to deal with was quite nice. The representative... answered any questions till I didn't really have any. I knew that American Standard ...

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    American Standard walk-in tub models

    American Standard is a household name for dozens of home fixtures, but its line of customizable walk-in tubs is among the most impressive of its home appliance collections. American Standard offers walk-in bathtubs in four varieties: air baths, bathtubs, whirlpools and combo massage tubs. Its extensive selection lets you choose a tub based on your comfort needs.

    Model TypeCost Range*
    Deep Soaking Tubs$4,845 to $8,551
    Walk-in Whirlpool Tubs$5,111 to $8,411
    Walk-in Air Baths$5,216 to $8,436
    Combo Massage Tubs$6,420 to $10,556

    *Cost ranges at the time of publishing may not include installation.

    American Standard walk-in tub features

    For comfort and safety, each American Standard walk-in tub includes built-in contoured seats, a safety bar and textured bath floors. Most come fully equipped with a fast-fill tub faucet, a hand-held showering wand and a color-matched drain and overflow. For units without fixtures, an American Standard walk-in tub faucet can be ordered separately.

    In addition to standard safety features, most types of American Standard walk-in bathtubs include massage jets for relaxation:

    • Air baths feature over 20 individual jets that deliver all-over, water-based massage therapy through tiny warm air bubbles.
    • Whirlpools include up to 13 water jets with an optional legs-only massage.
    • Combo tubs combine the benefits of air baths and whirlpools with up to 39 jets total.

    To keep the massage jets clean, specific combo and whirlpool models also include ozone self-cleaning sanitation systems that help the unit run efficiently and cleanly.

    In addition to massage jets, combo tub users can also benefit from multicolored chromotherapy. American Standard tubs equipped with chromotherapy use underwater LED lighting to add a color wash or flowing color sequence to your bath.

    All units use American Standard’s patented technology to remove water from the tub in less than two minutes. This technology is usually called Quick Drain, although some larger models (60 inches by 30 inches) use Minute Drain technology.

    American Standard walk-in tub cost

    An American Standard walk-in tub typically costs from $4,000 to $11,000, with a 28-by-48-inch soaking tub costing significantly less than a 32-by-60-inch combo tub with chromotherapy and ozone self-cleaning systems. Tub size, type, material and any additional features affect the price.

    To obtain an accurate quote, customers can schedule a no-cost, no-obligation, in-home safety evaluation. American Standard’s contractors determine prices based on:

    • Bathroom layout
    • Doorway and hallway width
    • Electrical system
    • Existing plumbing configuration

    American Standard provides a quote based on the evaluation, the type of walk-in tub you choose and the additional features you’d like.  American Standard also offers 18-month, no-interest financing for qualified applicants.

    American Standard walk-in tub FAQ

    What type of warranty does American Standard offer for walk-in tubs?

    All American Standard walk-in tubs come with a lifetime warranty on the door seal, installation and labor. Acrylic walk-in tubs come with a 15-year warranty on the bathtub shell and a 10-year warranty on all other components. Gelcoat walk-in tubs come with a 10-year warranty on the bathtub shell and a five-year warranty on the components.

    What’s the process for installing an American Standard walk-in tub?

    Factory-trained, certified specialists install your tub, typically within one or two days. The installation team also removes and discards your old tub. Once installed, the American Standard contractor tests your tub and explains operations. The in-home evaluation determines the installation cost.

    What’s the difference between acrylic and fiberglass tubs from American Standard?

    Choosing between a fiberglass and an acrylic American standard walk-in tub depends on your budget, your ability to clean and maintain your tub and the location of the bathroom in your home.

    Fiberglass walk-in tubs from American Standard are less expensive, made of lightweight material and ideal for two-story homes. However, fiberglass tubs can be more susceptible to chipping, cracking and failing. They can also stain and absorb water, which can lead to mold buildup if not properly maintained.

    Acrylic walk-in tubs from American Standard are less susceptible to physical damage and mold, but they’re more expensive. The heavier material makes acrylic tubs better suited for bathrooms on the first floor.

    Both tubs have the same 10- to 15-year lifespan.

    How do I clean my American Standard walk-in tub?

    American Standard recommends daily upkeep, weekly or monthly cleaning and occasional deep cleaning for walk-in tubs. After each use, rinse off the tub and fixtures with warm water to remove body oils and soap residue. For weekly or monthly cleaning, fill the tub with hot water to seat height, add low-foaming detergent and run the jets for about ten minutes. Drain the tub and fill it with clean water. Run the jets for 15 more minutes to rinse, then drain. For deep cleaning, use detergent and go through longer cycles with the jets to remove residue. Do not use harsh scrubbers on the tub.

    What should I expect from an American Standard in-home evaluation?

    American Standard offers a free in-home consultation for customers interested in installing a walk-in tub. A certified safety specialist will come to your home, take measurements of your bathroom and determine if the site is suitable for a walk-in tub. You will also receive an accurate price quote that includes the cost of professional installation.

    Do we recommend American Standard walk-in tubs?

    American Standard’s walk-in tubs provide a customized experience for users of any age. While prices start in the $4,000 range and climb to $11,000 or more, there are no hidden costs, and no-interest financing is available. Quotes include installation and labor, and the company backs its products with a lifetime warranty.

    American Standard Walk-in Baths Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceInstallation & SetupFeaturesEase of Use

    Reviewed Aug. 31, 2023

    The sales rep seemed quite knowledgeable and didn't make it sound like if I don't do it today, I don't get the discount. There were some delays with the installation though. The installers gave me an arrival date and then, they called and canceled. They gave me another date and they canceled that for another few days. And when the man who was installing the walk-in bath came in, he said I was told it was a one-day job but it would take three days. He was upfront about it and was done within three days, and everything has been working fine. He took the old tub, got rid of it and installed the new toilet. I wanted to keep that just in case one of my other ones broke and he took it outside and put it where I asked him to.

    Everything went smoothly with the installation. The shower and the water controls work, and it's easy to use. But I noticed the other day that the stopper was crooked. I picked it up and it came out of a hole, and I put it back in and it still goes up and down. It’s just weight that's pulling it down but it doesn't get pulled down and I don't know if it's supposed to be that way or not.

    I bought the American Standard walk-in bath because of my age and I'm gonna need it probably. I'm 83. I was hoping my insurance might pay for it because I had my hip replaced several years ago and I also had some surgery on my foot two years ago and I feel more comfortable sitting down bathing than standing. I have a walk-in shower in my room but I've got three shower heads in it. I can turn around and walk back and forth and stay under the water all the time and wash my hair. And I've got one head that comes directly out of the ceiling straight down. Purchasing the tub was fine. There was no super pressure and I was able to think about it for a day or two. I would have liked to have done the entire wall in my bathroom with a tile but the installer said that was all American Standard sent and they couldn't get any extra pieces. There were only so many pieces of the tile that I picked that came with the walk-in bath.

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    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Richard. If there is anything you would like us to help you with, please reach out to our Customer Care Team at 855-225-2183.

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      Verified purchase
      Installation & SetupFeaturesFill Or Drain Time

      Reviewed Aug. 19, 2023

      We were interested in a walk-in tub and we did a research on the internet. We had one company come in, give us an estimate, and describe their product. Then we had a representative from American Standard come in and we thought theirs looked like the superior product. It has worked very well, too. I have a little problem with the controls but it's very good. We had to replace the water heater, which we expected because we were told that the water heater we had wouldn't supply enough water to fill it up. Once it's running, it heats the water, so it is no problem. Also, my wife is disabled and she has trouble getting up when she's sitting down in the tub. And part of the problem is that if you're using soap, the flooring of the tub is very slippery. We had to buy a pad to put down there so that she could get her balance and pull herself up.

      The other thing is that the chrome bar on the right really is somewhat useless. It's not in a very good place to put any pressure on to pull yourself up. Aside from that, the handle for the spray is very upright. It comes out of a little hole and there's this handle with a sprayer on it and it's difficult to maneuver that. If you're bending over and you want to wash your hair, it's hard to get an angle. It would be nice if the sprayer was one that had an articulated one where you could move it around, left and round, and up and down.

      Other than that, the installation went great. We have an interior townhome and our electric panel is on the outside of the wall for the building next to us. So, in order to wire this thing in, the installers had to go up the side of the garage, across the roof, all the way across our townhome, then down into the bathroom. It was a major install and it wasn't convenient at all. I also had some questions as to whether they could even do it. But the installing crew was excellent and I was very pleased with them. They were neat and courteous. They got things done all in a day, which I thought was amazing considering the electrical things. All in all, the tub is lovely and very relaxing. It doesn't take long to fill and it's easy to empty. It's easy to clean, too.

      Before we had our American Standard tub, I could not get into or out of my bathtub. So, it's made it much easier to sit down and be able to relax and enjoy a tub. Using a shower is something of an occasion because I have to hold on to a rail in order to keep myself upright. And so, this is really great. All in all, American Standard is a firm and old company that makes great plumbing supplies.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your 5-star review, Fred and Judith. If there's anything we can do to help, please reach out to our Customer Care Team at 855-225-2183.

      Verified purchase
      Customer ServiceInstallation & SetupFeatures

      Reviewed July 12, 2023

      I gave American Standard a call. And one of their reps came out and talked to us about the tub. Once we saw what we like and if it was in a good price range, we'd do it. So, it turned out American Standard was the only company we seriously talked to. The representative had her literature and sales kit. And she sat down and talked to us, found out what we were thinking of doing, got a feel for what we were after. After that, she showed us the product. And we were able to ask her questions. And we just made the decision to move forward.

      The installation went very well. The installers knew what they were there to do. And they went in and went after it. It took a little less than a day, and that was great. They showed us everything they did, and showed us how the tub worked. I only have a couple of things that I would do better if I were them. The installation crew was supposed to contact us a day or two before the actual installation to come out and take a look at things, make sure it was all set to go. But we never got a call from them. They just showed up on our door the afternoon before without warning.

      We were home. We were able to accommodate them and, but that was a bit of a surprise and could have been inconvenient. On the post-installation side, we had a bit of an electrical problem that took a couple of trips out to solve. They took care of it, resolved that they were committed to doing what it took to make it right. And that was all done before anybody even contacted us about the financing to get the paperwork moving forward. So, nothing moved forward until they were absolutely sure we were okay with the installation and we were happy with the tub.

      But there were some minor electrical issues. Putting in the tub took out a couple of our wall plugs. So, there was a circuiting issue. But they took care of it. So, it wasn't perfect. And the last thing was they put up a shower curtain around it, which we requested. Ihas an L-shaped bar that hangs from the ceiling. It connects to the two walls. That bar had a little weight to it. When it comes to the L out there, there was nothing to support it to the ceiling. So, it had this bit of a hang to it from the weight of the shower curtain. And I could see that before long, that would be an issue.

      I saw that the rod was 5 1/2 inches from the ceiling where it connected to the wall. But if you followed it out where the weight would start to hit, it was now half an inch lower. I was, “You know what? This isn't gonna turn out well.” I purchased a ceiling bracket made just to support something like that. I ended up installing that. Had I called them, they would have come out and done it. But it was a minor thing. I just wanted to prevent things down the road. But better attention could have been paid to that part of it. We paid a lot for this tub. Other than that, I like the therapy aspects of the tub. You can fill up. And it's quality. We got the tub we expected to get.

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      Response from American Standard Walk-in Baths

      We're happy to learn about your 5-star experience, Eddie. Welcome to the American Standard family!

      Verified purchase
      Customer ServiceInstallation & SetupPriceFeaturesFill Or Drain Time

      Reviewed June 4, 2023

      I had seen a brochure from American Standard so I called them. They answered some questions with an explanation that was all right. I told them to send me somebody. They sent out a guy and I signed the contract. Someone named Amy then called and said about financing it. I financed the whole thing. Kevin and Rome then came and they were here a total of two days. They took measurements and they had to take my bathroom door off in order to get the tub in. They first tore out the old tub and showerhead. They got the new tub in, set it in place, and went to work on putting the sides up and sealing them and hooking up all the water and drains. They worked the whole time and the work was very good.

      I was very happy with the tub. As a matter of fact, I'm about ready to get into it now because my back's hurting again. I'm intrigued by the lighting but that's just something fancy. In the tub, down on the part by the legs, there are two lights and they come out red, green, yellow, blue, and purple. They just keep rotating colors in the water. It's just relaxing watching the different colors. My favorite would be the jets and the air. There's a thing for jets. It makes it stronger when you hit the "Air" button.

      All in all, this tub has helped. I had a major back surgery a year ago. My back hurts and aches a lot. But sitting in the tub soothes it. I recommend American Standard. It was a wonderful experience from the guy that come into the two different girls I talked to on the phone with finance. I talked to another girl on the phone for half an hour or 45 minutes and she answered everything.

      My daughter's husband bought her a tub and it wasn't American Standard. I didn't like it. That company was out because they got no jets. I only paid $2,000 more with all the bells and whistles than what they paid for that plain Jane. All she has is a regular walk-in tub that fills up with more water. I have the pump that pumps the water out really quickly. My daughter doesn't have that. With my tub, I fortunately don't run out of hot water before I get it full enough. I have to get it up over the jets that are on my side before I can turn the water off and turn the jets on.

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      Response from American Standard Walk-in Baths

      We're happy to learn about your great experience, Melvin. Thank you for sharing and welcome to the American Standard family!

      Verified purchase
      Customer ServicePriceFeaturesFill Or Drain Time

      Reviewed Oct. 2, 2022

      Five years ago, my husband had a salesman from American Standard come to our farm and he gave us a pitch. We learned about the product at that point but we didn't go ahead with the purchase. Our health was still good and we were in our 60s. Our health is less robust because now that we're in our 70s. We looked at some other products through Lowe's and the American Standard product still looked like the best option. We went ahead and made that purchase.

      The first sales representative five years ago was not good. He didn't do any measurements. We live in an old farmhouse so the doors are narrower and the bathroom was very small. He didn't look at the electrical panel either. He told me that he would order the tub and the rest of it was the installers’ problem. Having spent 25 years of my career in commercial real estate, that didn't really work for me. I was not comfortable with that expense of a purchase without having more attention to detail.

      The lady who came out this time around was awesome. She did the measurements, checked the panels, and took a picture of the panel. She did the pre-work for the installer so that they knew what they were looking at. The gentleman who was sending out the installers called me personally to ask me about the ingress and egress of the driveway since he was out in the country and he was bringing a big truck. We're on a country road and I sent him photos of how to get in and out. It was pretty easy and the attention to detail this time was stellar.

      The installers did a very nice job. I watched because I like construction and it was interesting. The only thing I had a question about later was the GFI breaker to the toilet, which is backed up by the GFI that's on the other wall. That's all interconnected with the tub. I understood that electrical schematic. Everything's operating the way it's supposed to. It's a blessing to have it right now because my husband just got out of the hospital. They told him in the hospital that he could use his tub to shower since he had to sit down and he wouldn't fall. He has a handheld sprayer and just not use the bathtub feature. It’s all great.

      My husband weighs about 240 pounds so he displaces more water than I do. I weigh about 178 pounds. It takes longer and more hot water to fill the tub up for me. Other than that, I'm good and I like the tub. Initially, the hot water heater was set at 120 and I was running out of hot water when I was just getting the water to the seat. But I turned the hot water heater up to 125. I can still have hot water and get it up to where I can run the bubbles.

      Everybody has bathed in a certain fashion for us for 70 years. When the American Standard product comes along, it's a different style of bathing. You’ve just got a lot more options and your space is different. You have to learn how to work within the space provided and use the different options. Once you figure out how it works best for you because everybody does it differently. My husband's just as pleased as he can be. That is great because he has vertigo. Standing in our old bathtub shower was dangerous. Having American Standard was certainly a lot cheaper than going to the hospital with a serious head injury. He goes in, sits down, and he's happy taking his shower or his bath. Most of the time, we just shower.

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      Response from American Standard Walk-in Baths

      Hello Linda. We're happy to have been able to help. Thank you for taking the time to share your experience and welcome to the American Standard family!

      Verified purchase
      Customer ServiceInstallation & SetupPriceFeaturesMaintenance

      Reviewed Sept. 20, 2023

      It was a good shower install, and the quality of the shower is very good. The only thing I don't like about it is at the bottom of the sliding glass doors, it's plastic. Everything else is top-notch. People would think they would put metal in it. The first day, American Standard had to come in and redo it. I called them, and I had it fixed within a week. Other than that, I was very happy with them and with their calls. They were very helpful getting the piece to fix the issue. The shower is pricey, but it's worth it. I'm very safe and comfortable in it. I've been on my feet for two and a half months now, because I had an operation on my foot. I'm using the handicap part of it too, and I enjoy it. I'd much rather be standing up to take my shower though.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your experience, Larry. We are glad you are happy with our services and we appreciate your feedback!

      Verified purchase

      Reviewed Sept. 20, 2023

      I'm thoroughly enjoying my American Standard walk-in bath. The rep was very polite and she knew exactly what to do. The two installers that came were also very nice to work with. I like everything very well except for the showerhead. It needs to be curved.

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      Response from American Standard Walk-in Baths

      Thank you for taking the time to share your experience, Dennis. If there is anything we can do to fix the showerhead at this point, please reach out to our Customer Care Team at 855-225-2183.

      Verified purchase
      Installation & SetupPriceFeatures

      Reviewed Sept. 20, 2023

      I had one other guy come in. But the American Standard salesman was a lot more professional and we got a better price. But the installation took a lot longer than they said it would because the installer wasn't happy with the base for the shower. So we had to order another one that put us off for two weeks. We had a room we couldn't use for two weeks because of that. Wasn't the installer's fault, though. It was whoever supplied him with the parts. I had to get rescheduled for the guy to come back in because he had other work to do. But the tech was a professional. He explained everything before he did it to us. I was satisfied with him. I paid to have somebody else do it. I wanted it done right. We're more than happy with it. My wife really likes it. We use it every day to shower. I especially like the shower that we installed. I like having a wand in the shower.

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      Response from American Standard Walk-in Baths

      Thank you for sharing your feedback, David. We are sorry to hear that there were ups and downs along the installation process. We hope you and your wife will enjoy your new shower!

      Verified purchase
      Sales & MarketingFeaturesFill Or Drain Time

      Reviewed Sept. 20, 2023

      The sales rep was very good. He went through and explained everything and told us everything about the product. On install day, the crew came out that morning then left that night and I had a new tub. They were all very nice and knew what they were doing, and it was very smooth. Also, the quality of the tub is excellent and it's definitely easier to take a shower or a bath. It's more comfortable to be able to go in. My husband is very elderly and not really well, and he can take a shower in there and he doesn't get near as tired as he did in the walk-in shower. It's great. We can fill up the tub or we don't have to fill it up, and considering how much water goes in there, it goes very fast. I like the jets in the tub as well. It helps to relax the body. I would tell people to go with American Standard, because they have the best program if those people have problems with their tub. It's a lifetime guarantee whereas other products are not.

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      Response from American Standard Walk-in Baths

      We're so proud to hear this, Laurel! Thank you for sharing your feedback.

      Verified purchase

      Reviewed Sept. 20, 2023

      I had a wonderful experience with American Standard. We got it in July and we love it. The quality is awesome. We were also extremely happy with the reps. They finished everything perfectly. They were done in one day and they went above and beyond as far as keeping our house clean. They were amazing. Everything was exceptional.

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      Response from American Standard Walk-in Baths

      Thank you for your feedback, Donna. We are glad to hear about your outstanding experience!

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