American Standard Walk-in Baths Reviews

I just turned 90 and at my age, I just can't keep stepping over that bathtub and taking a shower. So, I got the walk-in tub. And whoever moves into my house is gonna enjoy that. I lived in East Peoria and I had this, and when I got ready to sell the house, that's what sold the house. So, I sold the house the same day they listed it. The Realtor told me that the lady had arthritis really bad and that they had different people going on until about 7 o'clock that night looking at the house. At about noon, she called me and said these people offered me $5,000 more for the house because the house was too nice to go for what I was asking.

I am very satisfied with the walk-in tub. It was gonna cost me but at least I can take a shower every day. I've got my money's worth. The first time I had it, I filled it up and that night, I was in the living room and I kept hearing this stuff would kick on and run and it scared me to death. Finally, I called the company the next day and I asked what that was. They told me that it kicks in because it takes all the water on the pipes. So now, I just shut the door. The walk-in tub seems like it's slow to fill up. I get in there and it'll fill up the bottom, where your legs are. I put some soap on my spongy thing that I use and it didn't look like a lot. So, I put more on there. And by the time the tub filled up, I had so many bubbles that you couldn't even find me and it was just going over the side of the tub. I learned that lesson. Once the jets kick in, look out.

I was hoping it would go fast to get in it, but I had to wait a day for it to cure. They left the original wall and they fixed it because there was a shower unit. They put a hole up there because they thought I wanted it but I didn't. I just wanted the handheld one. So, they plugged up the hole with something and you can't even tell. It's a little round silver thing, and it looks like it belongs there. They had to take off the door because it wouldn't fit in. That was one thing that pissed me off about the guy that came out. He took measurements and everything of the tub area and he didn't include how wide the door was. So, the installers had to take it off and some of the moldings but they put it back and you can't even tell. It was nice.

The installation guys were nice. They put the pad down so they wouldn't track any of the dirt in. It went smoothly. As far as the presentation, I called them and told them that I was looking for that. So, they came out and the lady kept talking to me. The guy came and took the measurements, and he left me a pamphlet and said if I wanted to change my mind, I could call.

I already knew I wanted the tub. My favorite feature are the jets. The only part I don't like about it is I have to get a wall heater because it's cold in there. So, you have to sit in the cold for a little while, while the water fills. After that, it's really nice. The walk-in tub came with the grab bars and the inside grab bar. I didn't get any extra ones. He left me with some safety strips for the inside of the tub because it gets slippery in there.

When the installer put it in, we joked about how expensive it was. I'm a 71-year-old woman who lives by herself and I was fussing about how much it cost. But he said that it's a whole lot cheaper than a hip replacement. He had such a good attitude about it and he knew I'm obviously not broke or I wouldn't be putting it in. Also, out of the two companies that I compared, I liked that American Standard had a choice. They had two levels and what I needed was $5,000 cheaper than the other company. So, it was priced fairly for what they have to do.

Since I had good luck with them the first time, I called them again. And now, I have a shower in one bathroom and a tub in the other. The price was right and the people that I talked to on the phone were awesome. The people that showed up here were awesome, too. The same guy that put in my shower called and set up the appointment. Also, the installation was done a week sooner than they thought they were going to. Somebody canceled and they got my appointment in sooner. We had a good working relationship. He even remembered that I lived in Rusk, I live on the corner, I've got a big nasty orange cat, and that my name is Brenda.

The men who were with him were excellent, too. They had to cut my door out to make it bigger and said that we'd probably have to paint or do something after. And that would be my responsibility. I have a daughter-in-law who sees every flaw and after they put it back together, she could not even tell that they had cut it out. They also cleaned up when they left and I was very happy.

I've told everybody I know that if they need a walk-in bath, they need to call American Standard. I don't use the tub every single day but when I get in it, I love it. I have a granddaughter who comes to my house just to take a bath and my sister comes to visit quite regularly, and she loves it. If she could take it out and take it home, she would. My favorite feature is that it stays warm for a long time and it's well insulated. It fills and drains quickly, too. And it feels awesome when you're in it. American Standard's reps also called later and checked on me. They sent me questionnaires, too.

Initially, I wanted to go with Kohler because their aesthetics were a little bit better. But American Standard had better features I wanted and they exclusively do these kinds of products. The tub was an expensive product and there were cheaper ones in the market. But I didn't want cheap, I wanted good. I knew it was gonna be expensive to deal with. In the end, American Standard's final quote was at least $1,000 less than their competitors.

The rep was very experienced and knowledgeable. He knew his business, the product, and what the price points were. He was very familiar with the competition and he made a good argument. Ultimately, without having to negotiate, he gave me the best price possible. The marketing was top class. The installers were very helpful. It was a family operation and they did the best they could with what they had. We had turned the door around in order to make it possible to do the installation. When you change the molding of a door frame and turn it inside out, it doesn't look right. It can't be done unless you do a proper refinish. The installers did the job they were supposed to do but it was still a little rough and needed some more attention. But I can't fault that to them for that. They showed up on time and were very informative. They were very nice people and were comfortable to work with.

The device itself is very helpful to me and it's attractive on many levels. I use the tub and I enjoy it. It helps me a lot with my neuropathy. But the design is incomplete and there are not enough safety features for my use. There are no physical grab bars on the exterior of this tub, which is a hindrance for me. With my kind of handicap, it's difficult for me to get in and out. Having the grab bars on the top of the tub and at the doors would be much more helpful even though it would affect the aesthetics of the tub. All in all, I'm not disappointed.

The installer came a week earlier to do a walkthrough and make sure any of my questions were answered and also to understand if there were going to be any issues, which there were a couple. One included that I had two flights of steps and the installer did it by himself. Although, after he saw my house, he decided he needed to have some help getting the tub into the house. He had some help for that part. He showed up when he said he was going to be there and left approximately when he said he was going to leave. I was very satisfied mostly with the installation.

Along with the installation of the walk-in tub, they had a promotional deal where they gave me a free bidet. I would never have ordered a bidet, but I had some medical issues and it has been wonderful. I love the bidet. But when the installer was done with the installation, I had somebody go under the house checking on a issue that he had identified and the person I had determined that the bidet was leaking. I had several text messages back and forth to the installer, at which point I got frustrated. It was very clear that the installer was not going to fix his installation. Also, I called the maintenance person and asked them if I needed a bigger water heater or not but they could not advise regarding water heaters because they were afraid of liability. I found out that the water heater I had was not the recommended size. I got a slightly bigger water heater.

They had to put in a special circuit for the walk-in tub for electrical. I connected the electrician to the installer and the installer was so impressed with the electrician that he offered to work with the electrician for future installs. The electrician was also very happy with how things had gone and gave me some free service as a result of me making that connection. The whole thing was very positive and worked exactly as I had been told it would work.

Additionally I was told it was fast filling and would drain in 2 minutes, but I have to sit cold and wet for nearly 5 minutes before I can open the door. The salesman made a great many promises to make the sale to me, including if I were unhappy with it I could return it, but so far there is nothing that I find redeeming about their product. I paid over $20,000 for a large piece of cheap ugly plastic that I cant hardly use as it hurts me. Every time I do use it to bathe my floor floods, because they have designed the tub so that any water that splashes around it will drain onto the floor. I reached out to the company and was given the run-around, until they cut off communication altogether.

I was looking into walk-in tubs because I have mobility issues and now find it very difficult to use a traditional tub. Unfortunately they talked me into spending a lot of my hard earned money for something I can't hardly use. Now I still have a tub that I rarely use, but I also lost $21,000 dollars. Check BBB rating for Safety Tubs LLC, the parent company of American Standard has an abysmal rating on the BBB with many stories similar to mine, I wish I had done so prior to purchasing, so I could avoid being swindled.