American Standard Walk-in Baths Reviews

Everything went smoothly with the installation. The shower and the water controls work, and it's easy to use. But I noticed the other day that the stopper was crooked. I picked it up and it came out of a hole, and I put it back in and it still goes up and down. It’s just weight that's pulling it down but it doesn't get pulled down and I don't know if it's supposed to be that way or not.

I bought the American Standard walk-in bath because of my age and I'm gonna need it probably. I'm 83. I was hoping my insurance might pay for it because I had my hip replaced several years ago and I also had some surgery on my foot two years ago and I feel more comfortable sitting down bathing than standing. I have a walk-in shower in my room but I've got three shower heads in it. I can turn around and walk back and forth and stay under the water all the time and wash my hair. And I've got one head that comes directly out of the ceiling straight down. Purchasing the tub was fine. There was no super pressure and I was able to think about it for a day or two. I would have liked to have done the entire wall in my bathroom with a tile but the installer said that was all American Standard sent and they couldn't get any extra pieces. There were only so many pieces of the tile that I picked that came with the walk-in bath.

The other thing is that the chrome bar on the right really is somewhat useless. It's not in a very good place to put any pressure on to pull yourself up. Aside from that, the handle for the spray is very upright. It comes out of a little hole and there's this handle with a sprayer on it and it's difficult to maneuver that. If you're bending over and you want to wash your hair, it's hard to get an angle. It would be nice if the sprayer was one that had an articulated one where you could move it around, left and round, and up and down.

Other than that, the installation went great. We have an interior townhome and our electric panel is on the outside of the wall for the building next to us. So, in order to wire this thing in, the installers had to go up the side of the garage, across the roof, all the way across our townhome, then down into the bathroom. It was a major install and it wasn't convenient at all. I also had some questions as to whether they could even do it. But the installing crew was excellent and I was very pleased with them. They were neat and courteous. They got things done all in a day, which I thought was amazing considering the electrical things. All in all, the tub is lovely and very relaxing. It doesn't take long to fill and it's easy to empty. It's easy to clean, too.

Before we had our American Standard tub, I could not get into or out of my bathtub. So, it's made it much easier to sit down and be able to relax and enjoy a tub. Using a shower is something of an occasion because I have to hold on to a rail in order to keep myself upright. And so, this is really great. All in all, American Standard is a firm and old company that makes great plumbing supplies.

The installation went very well. The installers knew what they were there to do. And they went in and went after it. It took a little less than a day, and that was great. They showed us everything they did, and showed us how the tub worked. I only have a couple of things that I would do better if I were them. The installation crew was supposed to contact us a day or two before the actual installation to come out and take a look at things, make sure it was all set to go. But we never got a call from them. They just showed up on our door the afternoon before without warning.

We were home. We were able to accommodate them and, but that was a bit of a surprise and could have been inconvenient. On the post-installation side, we had a bit of an electrical problem that took a couple of trips out to solve. They took care of it, resolved that they were committed to doing what it took to make it right. And that was all done before anybody even contacted us about the financing to get the paperwork moving forward. So, nothing moved forward until they were absolutely sure we were okay with the installation and we were happy with the tub.

But there were some minor electrical issues. Putting in the tub took out a couple of our wall plugs. So, there was a circuiting issue. But they took care of it. So, it wasn't perfect. And the last thing was they put up a shower curtain around it, which we requested. Ihas an L-shaped bar that hangs from the ceiling. It connects to the two walls. That bar had a little weight to it. When it comes to the L out there, there was nothing to support it to the ceiling. So, it had this bit of a hang to it from the weight of the shower curtain. And I could see that before long, that would be an issue.

I saw that the rod was 5 1/2 inches from the ceiling where it connected to the wall. But if you followed it out where the weight would start to hit, it was now half an inch lower. I was, “You know what? This isn't gonna turn out well.” I purchased a ceiling bracket made just to support something like that. I ended up installing that. Had I called them, they would have come out and done it. But it was a minor thing. I just wanted to prevent things down the road. But better attention could have been paid to that part of it. We paid a lot for this tub. Other than that, I like the therapy aspects of the tub. You can fill up. And it's quality. We got the tub we expected to get.

I was very happy with the tub. As a matter of fact, I'm about ready to get into it now because my back's hurting again. I'm intrigued by the lighting but that's just something fancy. In the tub, down on the part by the legs, there are two lights and they come out red, green, yellow, blue, and purple. They just keep rotating colors in the water. It's just relaxing watching the different colors. My favorite would be the jets and the air. There's a thing for jets. It makes it stronger when you hit the "Air" button.

All in all, this tub has helped. I had a major back surgery a year ago. My back hurts and aches a lot. But sitting in the tub soothes it. I recommend American Standard. It was a wonderful experience from the guy that come into the two different girls I talked to on the phone with finance. I talked to another girl on the phone for half an hour or 45 minutes and she answered everything.

My daughter's husband bought her a tub and it wasn't American Standard. I didn't like it. That company was out because they got no jets. I only paid $2,000 more with all the bells and whistles than what they paid for that plain Jane. All she has is a regular walk-in tub that fills up with more water. I have the pump that pumps the water out really quickly. My daughter doesn't have that. With my tub, I fortunately don't run out of hot water before I get it full enough. I have to get it up over the jets that are on my side before I can turn the water off and turn the jets on.

The first sales representative five years ago was not good. He didn't do any measurements. We live in an old farmhouse so the doors are narrower and the bathroom was very small. He didn't look at the electrical panel either. He told me that he would order the tub and the rest of it was the installers’ problem. Having spent 25 years of my career in commercial real estate, that didn't really work for me. I was not comfortable with that expense of a purchase without having more attention to detail.

The lady who came out this time around was awesome. She did the measurements, checked the panels, and took a picture of the panel. She did the pre-work for the installer so that they knew what they were looking at. The gentleman who was sending out the installers called me personally to ask me about the ingress and egress of the driveway since he was out in the country and he was bringing a big truck. We're on a country road and I sent him photos of how to get in and out. It was pretty easy and the attention to detail this time was stellar.

The installers did a very nice job. I watched because I like construction and it was interesting. The only thing I had a question about later was the GFI breaker to the toilet, which is backed up by the GFI that's on the other wall. That's all interconnected with the tub. I understood that electrical schematic. Everything's operating the way it's supposed to. It's a blessing to have it right now because my husband just got out of the hospital. They told him in the hospital that he could use his tub to shower since he had to sit down and he wouldn't fall. He has a handheld sprayer and just not use the bathtub feature. It’s all great.

My husband weighs about 240 pounds so he displaces more water than I do. I weigh about 178 pounds. It takes longer and more hot water to fill the tub up for me. Other than that, I'm good and I like the tub. Initially, the hot water heater was set at 120 and I was running out of hot water when I was just getting the water to the seat. But I turned the hot water heater up to 125. I can still have hot water and get it up to where I can run the bubbles.

Everybody has bathed in a certain fashion for us for 70 years. When the American Standard product comes along, it's a different style of bathing. You’ve just got a lot more options and your space is different. You have to learn how to work within the space provided and use the different options. Once you figure out how it works best for you because everybody does it differently. My husband's just as pleased as he can be. That is great because he has vertigo. Standing in our old bathtub shower was dangerous. Having American Standard was certainly a lot cheaper than going to the hospital with a serious head injury. He goes in, sits down, and he's happy taking his shower or his bath. Most of the time, we just shower.