American Standard Walk-in Baths Reviews
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About American Standard Walk-in Baths
American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing information and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).
- Transparent pricing
- Customizable soak and massage tubs
- Quick-drain technology
- Self-cleaning features available
- Installation cost varies
- Installation available for only select tubs
Featured Reviews
American Standard walk-in tub models and prices
American Standard is a household name for dozens of home fixtures. Its line of customizable walk-in tubs is among the most impressive of its home appliance collections. American Standard offers walk-in bathtubs in four varieties: air baths, bathtubs, whirlpools and combo massage tubs. Its extensive selection lets you choose a tub based on your comfort needs.
Deep soaking tubs
$5,722 to $11,940
Walk-in whirlpool tubs
$5,486 to $14,224
Walk-in air baths
$5,852 to $14,833
Combo massage tubs
$6,401 to $15,931
*Cost ranges at the time of publishing may not include installation.
Here are the differences between each type of walk-in tub model:
- Deep soaking tubs feature extra depth for full-body immersion while seated, typically with a built-in seat and safety grab bars.
- Walk-in whirlpool tubs use strategically placed water jets to provide therapeutic massage and circulation benefits through pressurized streams of water.
- Walk-in air baths utilize many tiny air jets throughout the tub to create warm bubbles that provide gentle, full-body massage and aromatherapy benefits.
- Combo massage tubs combine both water jets and air jets in one system, allowing users to choose between or simultaneously use both types of therapeutic massage options.
American Standard walk-in tub cost
An American Standard walk-in tub typically costs between $5,000 to $11,000, with a 28-by-48-inch soaking tub costing significantly less than a 32-by-60-inch combo tub with chromotherapy and ozone self-cleaning systems. Tub size, type, material and any additional features affect the price.
To obtain an accurate quote, customers can schedule a no-cost, no-obligation, in-home safety evaluation. American Standard’s contractors determine prices based on the following:
- Bathroom layout
- Doorway and hallway width
- Electrical system
- Existing plumbing configuration
American Standard provides a quote based on the evaluation, the type of walk-in tub you choose and the additional features you’d like. American Standard also offers 12-month, no-interest, no-payment financing for qualified applicants with a minimum purchase of $10,000.
American Standard walk-in tub features
For comfort and safety, each American Standard walk-in tub includes built-in contoured seats, a safety bar and textured bath floors. Most come fully equipped with a fast-fill tub faucet, a hand-held showering wand and a color-matched drain and overflow. For units without fixtures, an American Standard walk-in tub faucet can be ordered separately.
In addition to standard safety features, most types of American Standard walk-in bathtubs include massage jets for relaxation:
- Air baths feature over 20 individual jets that deliver all-over, water-based massage therapy through tiny, warm air bubbles.
- Whirlpools include up to 13 water jets with an optional legs-only massage.
- Combo tubs combine the benefits of air baths and whirlpools with up to 39 jets total.
To keep the massage jets clean, specific combo and whirlpool models also include ozone self-cleaning sanitation systems that help the unit run efficiently and cleanly.
In addition to massage jets, combo tub users can also benefit from multicolored chromotherapy. American Standard tubs equipped with chromotherapy use underwater LED lighting to add a color wash or flowing color sequence to your bath.
All units use American Standard’s patented technology to remove water from the tub in less than two minutes. This technology is usually called Quick Drain, although some larger models (60 inches by 30 inches) use Minute Drain technology.
» LEARN MORE: Pros and cons of walk-in tubs
American Standard walk-in tub installation process
The installation process with American Standard takes two steps:
- Free in-home evaluation: A professional bathroom safety specialist comes to your home to do a safety assessment, explain financing options and the company’s lifetime warranty, and provide a free, no-obligation price estimate based on the options you choose. Only select walk-in-tubs offer full installation, so be sure to ask the specialist for the specifics of your chosen model.
- Schedule your installation: Factory-trained, certified specialists install your American Standard tub, typically within one or two days. The installation team also removes and discards your old tub. Once installed, the American Standard contractor tests your tub and explains how to operate it. The installation cost is determined during the in-home evaluation.
American Standard walk-in tub FAQ
What type of warranty does American Standard offer for walk-in tubs?
All American Standard walk-in tubs come with a lifetime warranty on the door seal, installation and labor. Acrylic walk-in tubs come with a 15-year warranty on the bathtub shell and a 10-year warranty on all other components. Gelcoat walk-in tubs come with a 10-year warranty on the bathtub shell and a five-year warranty on the components.
What’s the difference between acrylic and fiberglass tubs from American Standard?
Choosing between a fiberglass and an acrylic American standard walk-in tub depends on your budget, your ability to clean and maintain your tub and the location of the bathroom in your home.
- Fiberglass walk-in tubs from American Standard are less expensive, made of lightweight material and ideal for two-story homes. However, fiberglass tubs can be more susceptible to chipping, cracking and failing. They can also stain and absorb water, which can lead to mold buildup if not properly maintained.
- Acrylic walk-in tubs from American Standard are less susceptible to physical damage and mold, but they’re more expensive. The heavier material makes acrylic tubs better suited for bathrooms on the first floor.
Both tubs have the same 10- to 15-year lifespan.
How do I clean my American Standard walk-in tub?
American Standard recommends daily upkeep, weekly or monthly cleaning and occasional deep cleaning for walk-in tubs. After each use, rinse off the tub and fixtures with warm water to remove body oils and soap residue. For weekly or monthly cleaning, fill the tub with hot water to seat height, add low-foaming detergent and run the jets for about ten minutes. Drain the tub and fill it with clean water. Run the jets for 15 more minutes to rinse, then drain. For deep cleaning, use detergent and go through longer cycles with the jets to remove residue. Do not use harsh scrubbers on the tub.
» READ MORE: Walk-in showers vs. walk-in tubs
What should I expect from an American Standard in-home evaluation?
American Standard offers a free in-home consultation for customers interested in installing a walk-in tub. A certified safety specialist will come to your home, take measurements of your bathroom and determine if the site is suitable for a walk-in tub. You will also receive an accurate price quote that includes the cost of professional installation.
How long does it take to install an American Standard walk-in tub?
It typically takes between one and two days to install an American Standard walk-in tub.
Do we recommend American Standard walk-in tubs?
Yes, we recommend American Standard walk-in tubs. The company’s tubs provide a customized experience for users of any age. While prices start in the $5,000 range and climb to $11,000 or more, there are no hidden costs and no-interest financing is available. Quotes include installation and labor, and the company backs its products with a lifetime warranty on the door seal, a 10- to 15-year warranty on the tub and a five- to 10-year warranty on the tub components, depending on the material (i.e., gelcoat or acrylic).
American Standard Walk-in Bath comparisons
American Standard Walk-in Baths Reviews
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- 4,663,794 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Sept. 29, 2024
The American Standard rep I dealt with was a good guy. The installation of the tub went smooth too. It took less than a day. The installers got out of here by lunch. I'm happy with the tub. It was cheaper, less expensive than Kohler. I thought it was just as good and had more features. But all-around, it's a better product than Kohler.
We're very pleased to hear this, Edward! Welcome to the American Standard Family!
Reviewed Sept. 29, 2024
When I called, American Standard was prompt. They were coming out the very next day. There was no pressure. They just gave us the estimates, and they were accurate. They told us the facts about putting it in and what it would take. So, we were very pleased with the whole process. We were also pleased with the men who brought the tub in and put it in. They were awesome.
As far as the tub, I love just sitting in there. I love changing the colors. It's very relaxing. I'd had a Jacuzzi before, and it's getting harder and harder to get in and out. So, that's why we went this way and I couldn't be happier. I'm very happy with the product. My mother is 98. She had not been able to get into a bathtub for years. So, she loves it.
That's so great to hear you are happy with your choice, Kathleen! Thank you for taking the time to share your feedback.
Reviewed Sept. 10, 2024
American Standard's rep did a good job. Also, the installers kept right on it until the installation was done. They are good people to work with and we are satisfied.
Thank you for taking the time to share your great experience, Sheila. Welcome to the American Standard Family!
Reviewed Nov. 2, 2024
The installation went smoothly, though they had a little bit of a problem getting the old American Standard tub out. I was wanting to save it but was not able to do that because of the material it was made from. They had to saw it out to get it out in pieces, but they handled it well and quickly.
Using the new tub has been a great experience, although I limit its use to two or three times a week due to the 50-gallon water requirement. I only have a 50-gallon water heater. I was concerned about it draining too. It takes a little time to fill-up than I was expecting, but it is still really good. I can't use the jets yet, but the shower nozzle is perfect for me to sit and shower comfortably. My home therapist came by and looked at it, and he was very impressed with it as well.
The customer service was excellent. When I inquired about the type of shower gel to avoid excess bubbles, the lady responded helpfully, recalling others with similar queries. She said to turn the jets off when I get ready to shower which made sense.
My great grandsons enjoy it. I don't fill it up with water very much, but they love it. They'll get in there and play in the bottom. I can't turn the jets on because it scares them, but they fly up on the seat if they're in there. It works out really good.
The American Standard tub and its warranty are excellent, and while the price is on the higher side, I'm fortunate to afford it. The financing through GreenSky was seamless, which I even used for some home improvements.
We love to hear you are happy with your choice and your overall experience, Paula! Thank you for sharing your feedback!
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Reviewed Oct. 26, 2024
I purchased an American Standard walk-in bath because my husband, due to his illness, couldn't get in and out of a regular tub anymore. We chose American Standard because they have been around for many years and seemed trustworthy, especially since we didn't know much about walk-in showers.
Our experience with the sales representative was great. He came promptly, was very helpful, and accommodating to all our preferences. I was quite particular about having no door on the shower, and he handled my concerns well, suggesting alternatives that suited our needs perfectly.
However, the installation process was quite a challenge. The initial contractors did not meet our expectations. They took considerably long to complete the job, and I observed that some materials, like the Kerdi board, were not installed properly. We were told it would be a two to three-day installation. They brought the supplies. They began working on the demo, and they put up plastic at the door to keep the dust from coming into the house. Then they closed the bathroom door. The bathroom door stayed closed throughout the installation. So, I couldn't see what was going on. When they would leave, I would go in and take pictures of what was being done. They took a three-hour lunch break on the very first day. Despite sharing these concerns with the sales representative, I was advised to let them finish the job as per my contractual obligation to provide reasonable access to the job site.
After five days, they still hadn't completed the job, and it was late at night. I was pressured to sign a completion document, feeling fearful and under duress, given my husband's vulnerable condition. At this point, they packed up and did not return the next day, leaving the job incomplete and improperly done.
When I finally escalated the issue to American Standard's regional installation manager, they were prompt in addressing my concerns. They sent a new contractor, who did a fantastic job of redoing the installation. His work was of high quality, and all my previous complaints were resolved. This new contractor even informed me that I wasn't the first to face issues with the previous contractor.
In terms of safety features, the shower had perfectly placed grab bars and a low lip, making it easier for my husband to step over. We only used a shower curtain as I was concerned about his safety with a glass door. Although the original shower bench was not sturdy enough for my husband, a portable shower chair worked better for us. The soap holder was conveniently placed, and the shower base was so well constructed.
One suggestion I have is to include an off switch on the shower wand. I ended up swapping it with another from the house that had this feature, which helped prevent water from spraying out when not in use.
Despite the initial issues, American Standard followed through on their promise once I reached out. This experience truly impacted our lives, as my husband no longer needed to rely on bedside baths and could safely enjoy a proper shower again.
This experience, while initially stressful, demonstrated American Standard's commitment to rectifying the situation and ensuring customer satisfaction.
Thank you for taking the time to share your experience, Kathleen! We are sorry to hear it was not as smooth as it should have been. If there is anything we can do to help at this point, please reach out to our Customer Care Team at 855-225-2183.
Reviewed Oct. 21, 2024
I recently purchased an American Standard walk-in tub because my wife, who suffered a stroke a couple of years ago, had trouble using a standard shower. While searching online for solutions, I found several options, but American Standard stood out due to its unique design. The door opens outward, offering ample space for easy access, which was not available in other products I considered. Despite hearing rumors about leaks from competitors, I was reassured by American Standard's long-standing presence and comprehensive warranty.
The installation was impressively quick, taking only about six hours. The team arrived early, removed the old tub, and followed my design preferences, ensuring the door opened towards a closet. The result is neat. Initially concerned about the drainage time, I was pleased to find it took only about 8 to 10 minutes due to my well water system, slightly longer than the estimated 6 to 8 minutes.
My wife can enjoy a bath comfortably. She loves soaking in the tub because it maintains the temperature of the water as long as desired. The tub's jets and air jets provide a relaxing experience, likening it to a personal spa, enhancing comfort and massaging her gently. While I haven't needed to contact customer service, our salesperson was honest and straightforward. He explained potential concerns and addressed them thoroughly, which gave me confidence in our purchase. I admit the tub is expensive, but at our age, the comfort it provides is priceless. It undoubtedly adds value to our home and I wouldn't hesitate to make the same decision again.
We're so happy to hear about your experience and a great work our team did, Jim! Thank you for sharing your feedback.
Reviewed June 24, 2024
American Standard had everything I wanted and the rep answered all my questions. However, the installers had to work with it a while. They had to set it up on one end just to get it in. The house is a very old house and how they had to get the tub in was real tight. There was no laying it down flat and walking it in there. They had to stash it standing up on one end and roll it in. Also, there are three doors right there. They're all in one little alcove. They had to take a real sharp turn to the left. There was no way to take one in in one room and put that in into the bathroom. They had to take out a bunch of stuff that was in the way.
The tub does the hydrotherapy that I wanted done. There’s a little air flow valve that moves the jets up or lowers them. The other day, I was trying to move it so I get can get more hydrotherapy on my lower legs. It popped right off my hand and water started shooting out that one valve. The guy was over here yesterday to fix it. However, I regret getting the tub now because it's too small for me. I'm 6-foot tall. It makes it a little difficult for me to soak in it ‘cause the water doesn't fill up above my breast. It's also more expensive than what it should be.
Thank you for taking the time to share your experience, Terrence. We are sorry to hear it was not as smooth as it should have been. If there is anything we can do to help at this point, please reach out to our Customer Care Team at 855-225-2183.
Reviewed May 31, 2024
The young man who came out from American Standard was very good. I told him I just wanted the plain stuff and he got it for me. So, I was glad. A father and son team did the installation and the son had been working with his dad for a long time. He was very good at telling you everything you wanna know and the father was doing whatever they had to do to put the walk-in bath in. I like both of them. And since my husband just died a few months ago, I would like to have hired those two guys to help me around my house. They were excellent. The one who sold the walk-in bath to me and the other two who were putting it in were polite and respectable people. I look for that. Nowadays, you don't get that all the time anywhere.
When the showerhead was being put in, the young guy was very honest with me and said that if I didn't pull it all the way, it'd drop water in my basement. But I've never tried that. This company should try to figure out what causes that. I had a regular bathtub and it had all these jets but since I had my back hurt, I wasn't gonna try getting in and out of a tub. This is a simple one and I just walk in it and do it for my safety.
Thank you for taking the time to share your nice experience and satisfaction with the work our team did, Leona. Please reach out to our Customer Care Team at 855-225-2183 so they can look into the issue with the showerhead.
Reviewed May 13, 2025
Love the tub and the jets. Wonderful for aching backs. However, try to get American Standard to repair something broken or not working and you will be very frustrated!! We’ve gone over a month trying to get the shower head fixed. I keep having to call them and get the run around. VERY frustrating. Would like to use our tub and all features.
Thank you for reaching out to us, Bob. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!
Reviewed March 13, 2025
This has been the worst 25,000.00 purchase we have ever made! Has been 1 year of disaster. The wrong tub was installed, have been getting the run around for a year as well as getting avoided and no return calls when finally I got someone to call back nothing was noted in my account. I would never recommend purchasing one of these. My elderly parents who use to take baths daily can now only take showers!
Thank you for taking the time to share your experience, Amber. We're sorry to hear this. One of our representatives will follow up with you on the issues you described.
Reviewed March 4, 2025
I bought the top of line Am Std "Liberation" walkin tub/spa with 43 jets, $21,000+ installed. very disappointed. I'm 6'1, 300 lbs. I barely fit. Only half my body is immersed. Lots of impressive bubbles but no power in any jet. Barely feel anything. The jets are a joke. Total waste of my money.
Thank you for reaching out to us, albert. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!
Reviewed Jan. 28, 2025
My tub was delivered two weeks early without any communication from the company. It was delivered to my mailbox and left there! Completely unacceptable!!! I left a message for my sales representative and the delivery company and received no response!!!!
Thank you for reaching out to us, Maryanne. We'd like to look into this for you. Please call our Customer Care Team at 855-225-2183 (select #2) so that we can help!
Reviewed Nov. 28, 2024
I have several problems with my tube and it has been over two months and still not resolved. I had appointment then they canceled and still have not scheduled. Don’t buy this tube. The company sucks… Paid over 20,000 dollars. I will not be paying one dime more until they fix… Don’t buy…
Thank you for reaching out to us, Todd. We'd like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!
American Standard Walk-in Baths Company Information
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- American Standard Walk-in Baths
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- www.americanstandardbaths.com
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