ARIEL Bath Reviews

Their very sneaky in how they charge people fees if an item needs to be returned. Not very transparent. Return fees was insane. Several hundred dollars.

I did get ahold of them via email, and they got in touch with fedex who was the problem with the delivery. Thankfully that got all sorted out and they didn't give us any issue with it when they got back to us. I'm still a bit disappointed that their call center is just a voicemail though.

One we opened our 60 inch single sink Hepburn vanity box one side was broken and none of the drawer opening freely. When we called customer service they asked us to send photos which we did along with videos. Very poor customer service. No accountability. Can’t afford to recommend friends and family.

I needed an uncommon sized vanity in a specific color with a left-handed offset sink, and the Ariel selection at the online big box stores would check two of the boxes but not all three. Fortunately this company does direct-to-consumer sales and has an exhaustive inventory on their website. I was a little unsure given limited consumer reviews of their e-commerce operation, but the process with flawless with the vanity being shipped from California to my doorstep in Tennessee via tractor trailer freight within a week or so. Their direct price easily beat out home improvement chains since they were running a 20% promo on vanities, and more importantly did not charge my state's 9% sales tax. Highly recommend.

Jets stopped working after about 3weeks. Last night I tried to use it and It leaked all over my new bathroom. DO NOT BUY THIS PRODUCT... Not worth a dime, much less the thousands we paid for it. Contacted the company, was told there was nothing they could do.

This is the worst experience we've had in a residential remodel. Lead times could not be provided upon our initial order. Original order (vanity) showed up damaged, so it was refused. The replacement showed up without a sink or hardware. The sink was then shipped through a carrier that couldn't deliver to our area, so it was passed to a third-party carrier. We were given a 4-hour window to be home to sign for delivery, and it still didn't show. To summarize, first shipment was damaged, second shipment didn't include our full order, third shipment didn't even show up... after not providing a lead time. Our remodel has been done for 2 months now, except for a single vanity that we still haven't received.

Worst toilet ever, difficult to install. Parts are impossible to find you will end changing the toilet. Also 4 out of 10 times when you flush it, will get clogged. Stay away from this brand. Is too bad.