DaBella Reviews

Original Review: DeBella was going through the neighborhood and contacted me, asking if I would like to have my roof inspected. I agreed (I had some concerns in regards to my roof). We had an inspection the next day by Brandon. It was a thorough inspection, with photos of areas of concern. Let's just say, it was worse than I expected and the photos confirmed that. Brandon was able to show me what kind of options were available . I asked if he could give me a couple of hours, so I could ponder my options.

After, a. couple of hours, I reached out to him and asked him for his best deal. The offer I received was very acceptable. Contracts were signed and now, I’m awaiting my new roof in about 2-3 weeks. Brandon and his Supervisor Blake, stopped by later that afternoon/ evening. Went over contracts and I had a couple of questions. Both gentlemen were very pleasant to deal with and they were very professional. I will be going back to the business when I’m ready for my siding to be replaced and my wife’s garden window.

When it came time for installation, Craig and his team worked efficiently and with precision, completing the project in a timely manner without sacrificing quality. The results were beyond our expectations—the new roof not only enhances the curb appeal of our home but also provides added durability and protection. Additionally, the sliding glass doors are not only aesthetically pleasing but also function seamlessly, allowing for easy access to our outdoor space. Overall, I highly recommend Craig ** for any home improvement projects. His expertise, professionalism, and dedication to excellence make him a standout in the industry.

This is a huge investment as I have 31 large windows throughout my home. Michael made it very easy. Very patient as we took a very long time as he educated me properly. Michael was listening to me throughout the whole process, mainly the energy efficiency, and then the noise that I was sensitive to. He thoroughly explained what's called the STC ratings, and it sounds amazing of keeping the noise out of my home. I highly recommend Michael and the DaBella team.

When we toured my home they found issues with my windows that I didn’t know existed, but was not surprised with either. They photographed the issues they found and discussed their findings with me so I understood exactly what I was dealing with. If I had to provide an example of something, I was unhappy with, the worst I could say is that they offered me a discount if I went with them instead of waiting for bids from other companies, and making them come back if I chose to go with them in the end. Ultimately, I was only slightly bothered by this because it made things a little awkward when the other contractors called me back. However, they were the original company that I wanted to go with based on my independent research of the companies I requested bids from. I have yet to get my windows and sliding door installed. Otherwise, I could provide feedback on that part of the process as well.

Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked. Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices.

The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose.

We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course. After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution.

After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella. I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home. Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, who is holding the Idaho Falls office accountable to the standards Dabella advertises? After almost a month of patience and understanding, I find myself writing reviews as a warning to others. Do not support this business!!!