DaBella Reviews

Original Review: DeBella was going through the neighborhood and contacted me, asking if I would like to have my roof inspected. I agreed (I had some concerns in regards to my roof). We had an inspection the next day by Brandon. It was a thorough inspection, with photos of areas of concern. Let's just say, it was worse than I expected and the photos confirmed that. Brandon was able to show me what kind of options were available . I asked if he could give me a couple of hours, so I could ponder my options.

After, a. couple of hours, I reached out to him and asked him for his best deal. The offer I received was very acceptable. Contracts were signed and now, I’m awaiting my new roof in about 2-3 weeks. Brandon and his Supervisor Blake, stopped by later that afternoon/ evening. Went over contracts and I had a couple of questions. Both gentlemen were very pleasant to deal with and they were very professional. I will be going back to the business when I’m ready for my siding to be replaced and my wife’s garden window.

When it came time for installation, Craig and his team worked efficiently and with precision, completing the project in a timely manner without sacrificing quality. The results were beyond our expectations—the new roof not only enhances the curb appeal of our home but also provides added durability and protection. Additionally, the sliding glass doors are not only aesthetically pleasing but also function seamlessly, allowing for easy access to our outdoor space. Overall, I highly recommend Craig ** for any home improvement projects. His expertise, professionalism, and dedication to excellence make him a standout in the industry.

This is a huge investment as I have 31 large windows throughout my home. Michael made it very easy. Very patient as we took a very long time as he educated me properly. Michael was listening to me throughout the whole process, mainly the energy efficiency, and then the noise that I was sensitive to. He thoroughly explained what's called the STC ratings, and it sounds amazing of keeping the noise out of my home. I highly recommend Michael and the DaBella team.

When we toured my home they found issues with my windows that I didn’t know existed, but was not surprised with either. They photographed the issues they found and discussed their findings with me so I understood exactly what I was dealing with. If I had to provide an example of something, I was unhappy with, the worst I could say is that they offered me a discount if I went with them instead of waiting for bids from other companies, and making them come back if I chose to go with them in the end. Ultimately, I was only slightly bothered by this because it made things a little awkward when the other contractors called me back. However, they were the original company that I wanted to go with based on my independent research of the companies I requested bids from. I have yet to get my windows and sliding door installed. Otherwise, I could provide feedback on that part of the process as well.

I spoke to a Dabella customer service rep over the phone about a refund. She said Dabella would refund $4,000 to me. Dabella emailed a contract for me to sign, which stated that they would "credit" $4,000 to me. Edgar, the customer service manager, called me and pressured me to sign the contract. I told him that I was offered a refund - not a credit. I would not sign it.

Not only did they scam me - but the gutters leak so bad that we cannot use our front door whenever it rains or snow melts without getting soaked. The leaks have damaged the fascia boards that support the gutters, over the past 2 years, and have caused wet rot on them. I lost more than the $7,489. Now I have to pay another contractor to remove these gutters and also the fascia boards, and put up new, leak-free gutters, and new wood fascia boards. That's another expense on top of the $7,489. It would be advantageous to them to just refund the $4,000 that was offered. Then I am happy to give a review that states that we settled amicably.

This time they wanted to sell us new roof and windows. We told them NO. Finally got the door closed and they stood outside in front of our house for about 1/2 hour. We decided to call the local Police Dept. and while on the phone with the Police they drove off. We took photos of their vehicles. We felt threatened and the Police told us next time don't wait so long to call.

Fast forward to October 17th, 2 weeks after our original install date of October 3rd, the installers came out and got right to work. They set up barriers for possible lead exposure and cleaned up every bit of debris. They also worked with us on containing our 5 rescue dogs which was super helpful. Now during the installation of the windows one of the installers grabbed the brick above a window and broke it away from the house. The lead installer was very quick in reacting and applied some shims to hold the brick in place until Dabella could get someone out there to fix the brick stating I should hear from someone within a week.

Fast forward to October 28th, at this point I have not received any calls regarding my broken brick, so I take it upon myself to call Dabella's customer service number and after being on hold for over 45 minutes I explain the situation and she sets up a work order and sends it via email to the local office here in Tucson. Several hours later I get a call from Ebony from the local office. I am asked to reiterate everything that happened and to send pictures of the damage which I do within 15 minutes after our phone call ends. The response I got was "give me some time to investigate this".

On October 7th I have yet to hear anything from Dabella or Ebony regarding my broken brick. So once again I reach out and ask what the status of my brick repair is and I'm told I will be getting a call from a local masonry contractor to set up an appointment to get an estimate. On November 14th the masonry contractor comes out and does his viewing of the damage and states he will have the estimate to Dabella within 48 hours. I also contact Ebony at the local office to let her know he was here and to keep a lookout for the estimate.

Fast forward to November 26th I have not received any communication on the status of the repair to my brick, so once again I reach out to Dabella to check on the status AGAIN and the response I get from Ebony is "let me get you some answers". Fast forward to December 5th with no word from Dabella or Ebony on the repair to my house. At this point it's been 7 weeks since my brick was broken and I'm no closer to getting this resolved. Needless to say I don't hear anything back from Dabella or Ebony until December 9th unto which I get this email from Ebony:

Thank you for all of your patience in this matter."

I am just beyond myself that they would think it is ok to push their work back on my lap and am I really supposed to trust that I'll get reimbursed when they can't even do their job correctly? This is not even remotely satisfactory customer service. It is now December 30th and of course my brick is still not fixed. I would never EVER recommend this company to anyone, because most people don't have time to play these games with the back and forth. So Buyers please beware if something goes amiss on your job you might be waiting a long time for resolution.