West Shore Home Reviews
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About West Shore Home
West Shore Homes is a home renovation company specializing in doors, windows, and bathrooms. It provides custom door installation and replacement, broken window repair, and bathroom customization. It covers shower and bathtub installation as well as replacing bathroom parts, such as floors, sinks, vanities and toilets.
- Quick installation
- Prompt booking
- Financing options available
- Requires set amount of work
- Does not replace interior doors
- Requires appointment for free quote
What is West Shore Home?
West Shore Home is a home renovation company specializing in doors, windows and bathrooms. It says it emphasizes efficiency and quality. While it does not cover all aspects of home renovation, for the products and services it does offer, it provides a user-friendly and free quoting process, as well as transparent costs. The final quote it provides is honored for one year.
How does West Shore Home work?
First, you submit an online form. A representative will immediately call to ask a few questions about the project. Then, the company sends out a design consultant who will analyze and measure the window or home area, note any underlying conditions of the house and then present the different design options. Finally, an official quote is provided and lasts one year. Financing options are also covered during this time.
After this, you book an appointment. According to the company, most of its basic renovations, such as window or door installations, are completed in one day, including cleanup. Full bath remodeling will take longer, approximately two to three days, according to the company.
West Shore Home services
West Shore Homes provides a variety of services including:
- Bathroom, window and door remodeling
- Customized shower heads, fixtures, surrounds and finishes
- Tub-to-shower conversion
- Walk-in bathtubs
- Exterior door replacement
- Window replacement
- Flooring
West Shore Home products
Windows
West Shore Home offers services for 10 types of windows, including vertical sliders, crank-out and push-open windows. The glass is Regency brand, which is hurricane- and impact-resistant. The windows are energy-rated, double-paned and vinyl framed. In certain locations, West Shore Homes also offers triple-pane glass.
Doors
West Shore Homes will replace, install or fix any door that is an entry to the house, including front, back, side, patio and a door that leads from the garage to the interior. It does not fix interior doors, such as to the bedroom or kitchen, or garage doors. In some states, it can install pet doors. Although made from fiberglass or steel, doors can be made to look like wood.
Bathrooms
Bathrooms are West Shore Home’s specialty. The company can replace toilets, remodel bathtubs or showers or provide full remodeling of the entire room, including sinks, vanities and flooring. It offers design software so customers can input their ideas or provide templates.
West Shore Home also offers walk-in tub installation in over 20 states. Those with limited mobility can upgrade their bathroom to include a walk-in tub with low-threshold entry and exit, grab bars and built-in seating.
West Shore Home costs
The cost of a home renovation project can vary greatly, and it is based on a number of factors including frame type, material, square footage (for bath remodels), colors and customizations. However, national averages for a bathtub installation can run between $600 and $10,000. The average for a window replacement is $400 to $1,400 per window, and the average for an exterior door replacement is $500 to $20,000.
One downside of West Shore Home is that an appointment is necessary for providing a cost estimate.
West Shore Home FAQ
Where is West Shore Home available?
West Shore Home has offices in over 20 states, mostly in Southern and Eastern states. These include:
- Georgia
- Texas
- Maryland (including Washington, D.C.)
- Alabama
- South Carolina
- North Carolina
- Tennessee
- Ohio
- Colorado
- Iowa
- Michigan
- North Carolina
- Pennsylvania
- Indiana
- Florida
- Missouri
- Kentucky
- Oklahoma
- Arizona
- Utah
How long does installation take with West Shore Home?
Full bath remodel takes two to three days, but most projects, such as window installation, take one business day, including cleanup, according to a representative of the company.
While companies can get booked out months in advance, West Shore Homes will complete the project approximately 27 days from booking.
What materials does West Shore Home use?
All bathtubs and shower flooring are made with high-grade acrylic, which makes them easy to clean. Although acrylic, it can have the look of granite, rock or tile, according to a company representative. The company uses Silver Shield, an antimicrobial and mildew-resistant guard. For windows, West Shore Home uses double pane glass that is energy-rated.
Does West Shore Home offer financing options?
Yes, West Shore Home offers financing options once it has provided the customer with an estimate.
Still have questions?
Is West Shore Home legit?
Yes, West Shore Homes is a legitimate home improvement company that has been in business for over 12 years. A list of its licenses and insurance can be found on its website. It pledges a customer-centric process and use of high-quality, durable materials. You can contact the company for a free quote.
West Shore Home Reviews
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Reviewed June 30, 2026
I will have to say I was very pleased with the experience. I was amazed that they could replace 16 windows in less than eight hours. They were very efficient and I was very happy with their service. They do need to come back and replace one window not because I asked for it but because the supervisor on the job believed it was defective and wanted to take care of it before it became an issue for me. I could not tell where it was defective.
Thank you for your feedback, Dennis! Efficiency and craftsmanship go hand in hand at West Shore Home, and we love hearing when both shine on the same job. The fact that our team proactively identified a concern and is already taking steps to address it before you even noticed speaks to the standard we hold ourselves to. We look forward to completing that final touch and leaving you with results that are nothing short of perfect. Thank you for choosing us!
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Reviewed May 13, 2026
Gavin, Alvaro, and Mike are top-level professional installers. They were prompt, knowledgeable, and courteous in every way. They made sure that we were in agreement with all phases from beginning to end. HIGHLY RECOMMEND the company and their staff for providing my wife and I with a very enjoyable experience.
That’s what we love to hear, Joseph! We’re thrilled you and your wife had such an enjoyable experience and that the team kept you informed and comfortable throughout every phase of the project. Thank you for the recommendation and for choosing West Shore Home!
Reviewed May 4, 2026
West Shore Home installed new windows to my home today. They team of installers arrived on time as scheduled. The installers led by Keifer (unsure if spelled correctly) were great - respectful, efficient and completed the installation in a timely manner. The windows - an updated version from the original looked really beautiful with the black trim that stand out perfectly. I am thankful for my decision to sign up with WestShore instead of the other window company I originally thought of making business with. A couple of things that were not completed though - snap trims to the upper section of the 2 front windows and the inability to replace the window coverings. Overall, my experience with WestShoreHome was above and beyond my expectations and I highly recommend WestShore Home to others for their excellent customer service and workmanship.
That’s what we love to hear, Leticia! We’re glad the installation went smoothly and that you’re enjoying the updated look of your new windows—those black trim details sound like a great choice. We also appreciate you pointing out the items that still need attention, and we’ll make sure those are addressed so everything meets your expectations. Thank you for your recommendation and for choosing West Shore Home!
Reviewed April 16, 2026
Very expensive, but pulled the trigger on a tub/shower replacement the install was done in one day however I had so issues that I brought to their attention and they were good about addressing them and sent someone out to repair them, it cost 14,500 for the shower (crazy) but for me and it’s my forever home, I look at it as a investment. I’m will enjoy this shower for many years, I guess if you want it bad enough you’ll pay it
Thank you so much for sharing such an honest and thoughtful review, William. We completely understand that this is a significant investment, and we never take that trust lightly. We're so glad our team was responsive when concerns came up and that everything was addressed to your satisfaction. A forever home deserves a shower built to last, and we hope it brings you joy and comfort for many years to come. Thank you for choosing West Shore Home!
Reviewed April 10, 2026
Working with Westshore Homes on our bathroom remodel was a great experience. They were very responsive from the moment we first reached out through completion of the project. We received a quote and financing approval on the same day, and the work was completed within 2 weeks from when we first contacted them. Cody and Mickey were very professional, did great work, and left the space cleaner than they found it.
Two weeks from first hello to a beautiful finished bathroom, we love when everything comes together that smoothly! Thank you so much for choosing West Shore Home and for taking the time to share your experience. Enjoy it!
Reviewed June 30, 2026
Brandon **, Josiah ** and Benji ** did a good job on a hot day. They were very professional and left the job site very clean.
Thank you for your kind review, Dave! We're glad to hear our team provided professional service, worked hard despite the hot weather, and left your home clean when the job was complete.
We appreciate your feedback and thank you for choosing us for your project!
Reviewed June 24, 2026
Brandon **, Randal **, and Jacob **, the job went quickly and was completed professionally and to my satisfaction
That kind of feedback means everything to us! Hearing that your project was completed efficiently and to your full satisfaction is exactly what we work toward on every job. Thank you so much for sharing your experience, and for welcoming us into your home!
Reviewed June 23, 2026
I confirmed my appointment yesterday for installation of a front door today. One hour before my appointment window today I received a text that my appointment was cancelled. I received a nice apology (not having installers available). Why didn't they tell me that the night before? They rescheduled for July 6. I wonder if they will show up? Very poor customer service.
Hi, William. Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by the short-notice cancellation. We understand how disappointing this was, especially after your appointment had been confirmed. While unexpected scheduling issues can arise, we recognize this did not meet your expectations or ours. We appreciate your patience and look forward to completing your installation and providing a better experience on your rescheduled date.
Reviewed June 22, 2026
I got screwed by West Shore Home. The salesperson said it would be a one day install for a standard tub to shower conversion, then wrote 6-10 weeks on the contract, and had me sign on a tablet where the contract was not visible. I have filed a complaint with BBB requesting a refund of the extra $10K I paid for the one day install. I am never going to be happy until I get that $10K back. West Shore Home is not an honest, reputable company in any way.
Hi, Deanna. We're sorry for the frustration. The 6 to 10 week timeframe in the contract refers to the typical period between signing and installation once materials arrive at our warehouse. Your project was scheduled as a one day install after that, but an unforeseen issue during installation prevented same day completion. We understand the inconvenience this caused, and your concerns have been escalated to management who will be in contact with you directly. Thank you for your feedback.
Reviewed June 18, 2026
Prompt communications and quality installment. Given several options to choose from. Staff very friendly.
Hi, Julie. Thank you so much for the kind words! We're so glad the whole experience felt smooth and personalized from start to finish. Thank you for choosing West Shore Home!
Reviewed June 17, 2026
So far horrible! Don't let them sell you a door without verifying it will be done on a timely basis. Be sure the locks they install match up with your security service. We have not been able to lock our door without a key or manually locking inside the house.
Hello, Charles. We are very sorry to hear about your experience and understand how frustrating it must be to have concerns with your new door, especially when it affects your home's security and convenience. Please know that our team is aware of the situation and is actively working toward a solution. We appreciate your patience as we work through the remaining issues and remain committed to getting everything resolved as quickly as possible.
Reviewed June 15, 2026
I bought a house that had an older 2nd bath with a tub. My father was living with us and at 85 he was unsteady climbing into the tub to shower. The master bath had a new shower installed just before we bought the home and it seemed nice. I found out that West Shore installed that shower so I had them come give me an estimate to replace the tub in the 2nd bath. My husband was not home at the time of the appointment (I wasn’t asked if I was married when I set-up the appointment).
The estimate process lasted approximately 4 hours. I was given a price to replace the tub and to do a full remodel on both bathrooms. Although I found the shower only price high, I thought the full remodel price was more reasonable considering the scope of work. I said I would talk it over with my husband and get back to them as they advertised the price was good for a year. Then I found out that was not the price I was quoted. The price I received was only good if I signed a contract that day and was about $4,000 less than the 1 year guaranteed price.
I was tired and stressed at that point but I called my husband and he just told me to make the decision. I agreed and signed the contract. The representative had me make a few selections of flooring, vanity and vanity top and he measured the existing vanities and tub area. He said multiple times that someone would be out to measure again for accuracy. I also told them at the time of the estimate that the bench in the shower installed for the previous owner was not installed correctly and water was pooling there and remaining because the seat was not pitched to drain. They said I would have to pay to have that corrected. (Now the whole bench is coming loose.)
A few weeks later I received a call to schedule the install. I told them that no one had come to re-measure and they said that was okay. I scheduled the install. On the day of installation, we noticed that the master bath vanity was several inches shorter than the one I had, and was smaller than the mirror that hung above the vanity. They sent out a supervisor to tell me they could reschedule both bathrooms or I could take the vanity they had and they would move the mirror to center it over the vanity as well as supply an extra grab bar for the 2nd bathroom for my inconvenience. I reluctantly accepted because I needed to get the shower conversion before my father had an accident..
The installs took three days (not one or two like they said) and we were without a functioning toilet for most of that time. The master bath had a tiled floor with a section missing where the previous owner removed a wall. During the estimate, I was told that would not be an issue as they were putting in the new floor. I was never made aware that they were simply laying laminate over the existing floor. The floor snaps when you walk in that area now because they did not fix the existing floor. They replaced my matching baseboards with a large unpainted baseboard which doesn’t match and they won’t paint it. They left the wall behind the master vanity untouched where the new, shorter vanity didn’t cover and there was a visible gap where the vanity was not flush with the wall. I had to complain to get them to come back and fix those things.
A week or so after they were done there was a flood in the master bath because one of the sink drain pipes was never screwed together. The laminate floor they laid is not glued down so water gets underneath and there is no way to dry it. I suspect I will have a mold problem before too long. They left a hole in the wall where the toilet plumbing comes through which I had to ask to have fixed after they were “done”.
After they finished the rework, they called me to say they wouldn’t be back to adjust the mirror and that I could hire someone to do it and submit my receipt for reimbursement. Why couldn’t they make the arrangements and pay the invoice without involving me. It wasn’t my mistake. Each day before they leave they hand you a tablet to sign. There is no way to know what you are signing for. I applied for financing through them and somehow they were paid directly by Wells Fargo without me knowing until I received my first invoice. Because there were items that remained undone, I would not have knowingly signed a disbursement authorization.
It has now been almost a year since they were here last and I’m not as angry so I figured it was time to write this review. My mirror still hangs over the end of the vanity on one end and doesn’t go to the end of the vanity on the other end. The faucets they provided look terrible. They never look clean. There was no caulking around the base of the faucets, just a base plate that is covered with water stains that won’t come off. One of the sinks has a raised line (like a seam) that goes all the way down the bowl (it’s probably excess material from when they cast the sink).
The commode does not flush as well as the one they removed. The shelves that they put in the newer shower do not match the walls like their first install but instead look like cheap metal. I was unaware that they would be different and was told at install that some of the walls they offer don’t have coordinating shelves so they use metal (looks cheap). They removed baseboards in areas where they did not install new ones and they all remain unpainted because I am unable to do it. The vanity doors are still crooked and warping.
Overall, the bathrooms do look more modern than before but not $43k better. If I had the chance to do this over, I would not use West Shore. The flooring is the biggest disappointment and I know it will have to be ripped up and replaced because it was not glued down to keep moisture out and that will be expensive because the vanity and toilet will need to be removed too.
Thank you, Karen. We sincerely apologize for what you've experienced with your installation. We completely understand your frustration and want you to know that we are fully aware of your concerns and are actively working with you toward a resolution. We truly appreciate your patience throughout this process and are committed to making sure everything is addressed properly. We look forward to continuing to work with you and getting this to a place you are completely satisfied with.
Reviewed June 12, 2026
Brandon ** and Josiah ** work was excellent. They did everything that was required. Everything exceeded expectations.
We're so glad our team was able to provide the service you deserve, Paul. Thank you for choosing West Shore Home!
Reviewed June 10, 2026
Ben and his team did a great job on our bathroom remodel.
Thank you, James! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!
Reviewed June 8, 2026
Ed, Jordon, Angel were wonderful and very professional. Would recommend and use again.
Thanks for the great review, Anita! We're so glad everything turned out well and certainly appreciate the recommendation. Thank you for trusting West Shore Home!
Reviewed May 27, 2026
Westshore employee are cautious and professional. Clean everything, it's raining when they're working.
Thank you for your kind words, Mercelita! We’re so glad to hear the team was professional, careful, and kept everything clean, even while working through the rain. We truly appreciate you choosing West Shore Home!
Reviewed May 19, 2026
I love my door for Christmas sakes! This door is nothing I have ever experienced. Greg and Philip were very welcoming, and professional.
Thank you so much for sharing this! We’re thrilled to hear how much you love your new door and that the team provided such a welcoming and professional experience. It’s wonderful to know your new door has made such a lasting impression!
Reviewed May 18, 2026
Please be very careful using West Shore. They have a great sales pitch, including how they will be there at the start of the project. He never showed, and quit take calls. The job would take 2 days. WRONG! It took 2 days to do the job incorrectly, then the second time still not right finally the 3rd time was as good as it's going to get. We could not use our bathroom for over 20 days. As of this post still have not installed the transition strip, but it is supposedly scheduled, we'll see. Our mistake was we should have done our research and read the reviews in the BBB. We are scared that if there is an issue on the future, they will not stand behind their product.
Hi, Joseph. We’re very sorry to hear about your experience and understand your frustration with the delays and incomplete items. This is not the level of service we strive to provide. Please know we remain committed to addressing the remaining concerns with your project, including the transition strip that is currently scheduled. We appreciate your feedback and the opportunity to continue working toward a resolution.
Reviewed May 15, 2026
The West Shore team did an amazing job on my door install.
Thank you, Brooke! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!
Reviewed May 1, 2026
Needed a repair done. Guillermo and Jacob came in to repair 2 wing walls. Now the bathroom is all finished. They did a good detailed job... Everything was perfectly cleaned up. They were both very polite and on time. It is a beautiful finished bathroom now.
A beautiful finished bathroom and a job done right, what a great way to wrap things up! Thank you so much for sharing this and we are so thrilled everything came together perfectly for you. We truly appreciate you choosing West Shore Home!
Updated review: May 1, 2026
Good quality windows. They reached out after some damage was done to interior wall during window installation, and offered to repair it. Overall good experience.
WSH Response: Thank you, Dylan! We're so glad everything worked out. If you ever need anything else, please do not hesitate to reach back out!
Original Review: May 1, 2026
The first salesman had absolutely no idea what he was talking about when it came to windows, it was apparent that he was just trying to make a sale. Luckily, another guy stepped in and was able to help. The real problem was during the installation. While removing one of the old windows, they destroyed my wall. They offered a $200 discount, which is pitiful for the damage they did. They also knew the house was supposed to be listed on the market within a few days and were unwilling to have someone fix it on short notice.
Reviewed April 30, 2026
I was looking for a walk in tub, and West Shore Home advertised often on the local station. A salesman came right out. He spent over 2 hours measuring everything and going over options. The 1st quote was $52,000! I said what for--it's a bathtub!!! The next quote was $42,000--good for 3 day! Then the same day quote was $37,000, sign today. I got a quote from another company which was $23,000. I believe West Shore Home's HIGH PRICES are to pay for their advertising. Walk in tubs costs shouldn't be more than $15,000 -- especially if you are just replacing a existing tub with a walk in tub. BUYER BEWARE!!
Thank you for sharing your feedback and we are sorry to hear that your consultation experience left you feeling uncomfortable. We never want any customer to feel pressured during the estimate process and we appreciate you bringing this to our attention. Our pricing is inclusive of our full installation, service, and warranty package, however we completely understand that our offerings may not be the right fit for everyone. We wish you all the best in finding the perfect solution for your home!
Reviewed April 14, 2026
Kevin M and Luke did a wonderful job with the installation. Very professional and kind.
So glad to hear it, thank you, Jeanie! It's the combination of good work and a great attitude that makes all the difference. We appreciate you taking the time to share your experience and also for choosing West Shore Home!
Reviewed April 8, 2026
Westshore was professional, fair, and did quality work throughout the entire transaction. Wanted to share my thanks to Brian (Sales) and Justin & Ashcroft, who did a phenomenal job on the installation. They were extremely helpful and did the job right! Looks fantastic. Thanks guys!
This is awesome to hear, John, thank you! We're so glad everything came together just right and that the team made such a strong impression along the way. Enjoy the new space, it’s great to know you’re loving how it turned out!
Reviewed April 6, 2026
Dashawn and Eric were very professional and thorough. I would definitely recommend!
Thank you, Trevor! We're so glad everything went well and truly appreciate you choosing West Shore Home!
Reviewed March 28, 2026
After arriving on time as scheduled, team lead Adrian verified work to be done with me which was replacement of three 2nd floor windows. While we talked, Ethan and Mike went to work setting up to begin. All three were professional and courteous and willing to answer any questions I had. When finished, they reviewed proper care and operation of the windows. All work was excellent and room was clean. I was very happy and impressed. Thank you all for a job well done. I would recommend West Shore to anyone asking.
We’re so glad to hear you had a great experience and that everything was completed with professionalism and care. It’s wonderful to know you’re happy with the results, thank you for recommending us! We truly appreciate you choosing West Shore Home.
Reviewed March 28, 2026
Amazing crew. Justin, Jeeves, Jamal, Paul, Jon, Wesley, Diego, Juan, Carlos this crew was fast, efficient, polite, and very helpful when asked questions on the work. Any future projects, I’m requesting this crew and this company, our sales rep Alondra was amazing. Thank you West Shore family. I have already recommended this company to my family and friends.
Wow, thank you for the incredible review, Robert! We’re so glad everything went smoothly and that you felt supported throughout the process. We truly appreciate your trust and your referrals!
Reviewed March 27, 2026
The consultation was great and the team that arrived to do my floors really nailed the job. They quoted two days and they got it all done exactly as promised.
Thank you for the great feedback! Smooth consultation, right on schedule, and a job well done, we love to hear it. Enjoy those new floors and thanks again for choosing us!
Reviewed March 21, 2026
West Shore Home did an amazing job on our bathroom shower. Tomek and Kyle showed up ready to work and very efficient. We will be using them for more repairs at our home. Appreciate the team and look forward to more projects.
Thank you so much for sharing this, Courtney! We love hearing that you had a great experience and we cannot wait to help you with your next project. Welcome to the West Shore Home family!
Reviewed March 12, 2026
From beginning to end everyone was thoughtful and respectful and I truly appreciate the entire team. The installation was done in a timely manner and they walk you through every stage from beginning to the end.
Thank you for the kind words, John! We're so glad to hear the team made the experience smooth from start to finish and kept you informed every step of the way. We truly appreciate your support!
West Shore Home Company Information
- Company Name:
- West Shore Home
- Address:
- 3 Crossgate Drive
- City:
- Mechanicsburg
- State/Province:
- PA
- Postal Code:
- 17050
- Country:
- United States
- Website:
- westshorehome.com