Best Walk-in Tubs in New York, NY

We compared 20 companies and chose the top walk-in bathtubs

    • Best overall
      American Standard Walk-in Baths
      4.6(2,323)
    • Customer service
      Independent Home
      4.6(1,451)
    • Super-low step-in height
      Safe Step Walk-In Tub
      4.3(3,009)

    Best Walk-in Tubs in New York, NY

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    Author picture
    Edited by: Amanda Futrell

    Our 3 picks for walk-in tubs in New York

    1. Best overall: American Standard Walk-in Baths
    2. Best customer service: Independent Home
    3. Best for super-low step-in height: Safe Step Walk-In Tub

    With safety features like built-in grab bars, nonslip flooring and swinging doors, a walk-in tub can help protect you from accidents in the bathroom, where falls are common for older adults.

    To help find the best options for New Yorkers, we compared 14 walk-in tub companies and determined which were available in New York. We then analyzed ConsumerAffairs ratings and reviews from customers in New York.

    To make our picks, we also considered available features, step-in height, and drain and fill time. Read our full methodology below for all the details. Our picks may be Authorized Partners that compensate us, but this does not affect our recommendations or evaluations.

    Learn more
    American Standard Walk-in Baths
    Step-in height
    3 inches
    Financing
    Yes
    Number of jets
    44 total

    American Standard Walk-in Baths is our top pick for best overall because of its outstanding ratings across key categories. Overall, ConsumerAffairs reviewers gave predominantly positive feedback, especially regarding sales team satisfaction, installation quality and the variety of available features.

    Reviewers say that American Standard stood out for its smooth and transparent sales process, with customers praising its upfront pricing and helpful sales team. Customers also frequently mentioned being pleased with its wide array of features, including two-seater models and quick-drain technology.

    Pros

    • Established appliance brand
    • Variety of models and features
    • Good customer service, according to reviewers

    Cons

    • May be more expensive than some competitors
    • Some reports of leaks and other installation issues
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Periodic specials
    • “My mom likes the safety factors on the tub and that she can sit and relax. Everything is in hands reach and accessible. Even for the regular shower that she uses on a daily basis, it’s very convenient and safe. She's happy with it.” — Alex in New York
    • “My wife had Alzheimer's and I had to change the tub so that she could have a walk-in tub. … Now life is easier for my wife’s home care.” — Michael in New York
    • “I've had the tub for quite a while now and I love it. I love the massage and when the water comes out. … With the American Standard walk-in tub, I feel very much safer and more independent. Nobody's had to help me ‘cause American Standard put nice bars that I can hold on to as well. The installers were so good and sweet too.” — Mary in New York
    Best customer service
    Independent Home
    Step-in height
    4.5 inches
    Financing
    Yes
    Number of jets
    Customizable

    We selected Independent Home because reviewers frequently praised its customer service. Customers who had many questions mentioned being impressed by how diligently the team provided thorough and helpful answers.

    Independent Home earned high ratings from reviewers, particularly for its features and installation process. Most customers were highly satisfied with the available options and noted that installation went smoothly. Many reviewers also felt the pricing was fair and were generally happy with the customer service they received.

    Pros

    • Affordable prices
    • Variety of models and features
    • Good customer service, according to reviewers

    Cons

    • Limited warranty coverage
    • Some reports of leaks and other installation issues
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Periodic specials
    • “We got the walk-in tub from Independent Home because I have a bad back. I'm a veteran and I found out about walk-in tubs from the VA. With my condition, they decided that they would give me the tub. I use the tub but my wife uses it more than me since she sometimes takes two baths a day because she has arthritis. … They met all our needs and we had no problem with them. We haven't had a problem with the machine so far.” — John in Yonkers
    • “I live in Westchester NY and my Mom needed a tub as her mobility was limited. I called and spoke with [an agent] at Independent Home and he could not have been more helpful. He understood EXACTLY what I needed. They came out to measure the next day and had the tub installed in 1 day. I could not believe how smooth and professional they were. My mom is very pleased and now taking a bath is no longer a chore.” — David in Flushing
    Best for super-low step-in height
    Safe Step Walk-In Tub
    Step-in height
    4 inches
    Financing
    Undisclosed
    Number of jets
    16 air jets; 10 hydrojets

    Safe Step Walk-In Tub offers products with a super-low step-in height. Customers frequently praise the company because its tubs are easy to access, leading customers to feel more secure while bathing.

    As its name implies, Safe Step is known for its low-threshold products that allow easy entry and exit. The company also offers better discounts than most competitors, leading to higher pricing satisfaction rates among customers.

    Pros

    • Excellent warranty coverage
    • Wide range of features
    • Good customer service, according to reviewers

    Cons

    • May be more expensive than some competitors
    • Starting price: Only available with quote
    • In-home quotes required: Yes
    • Discounts: Undisclosed
    • “I had an old-fashioned clawfoot bathtub and now I have to use a walker, and I couldn't use the clawfoot bathtub unless there was somebody here to help me in the bathtub and supervise it. So, I wanted something that I could use myself that would make me more independent. I chose Safe Step. … The installation looks great. It's sort of like my trophy thing. ... I'm very pleased with it because I don't have to climb over this high thing anymore and I can use it myself. My new tub makes me more independent. I don't have to wait for somebody to come around and give me a shower, which I did before because I live alone. I have a home health aide, so I could only get into the bath if I had somebody to help me bathe. Now, I can do it myself.” — Ruth in Brooklyn
    • “If I got a question now, I can contact them or at least the people that I dealt with. If they don't know the answer, they find out for me. I like the tub and I use it. It works really good. My wife who used to take a shower now doesn't mind getting in the tub either.” — Harvey in New Rochelle

    Walk-In Bathtubs in New York City, NY Buyers guide

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    Top Picks

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    American Standard Walk-in Baths logo
    Independent Home logo
    Safe Step Walk-In Tub logo
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      New York walk-in tub buyers guide

      Walk-in tubs are equipped with doors and seats that eliminate the need for a person to step over the tub wall. They’re particularly beneficial for older adults and people with mobility issues, but they can be expensive and require professional installation. They also take longer to fill and drain than a standard tub.

      Key insights

      Walk-in tub installation usually takes one to two days, though installation and labor needs depend on your current bathroom setup.

      Jump to insight

      You can expect to pay a few thousand dollars for a base walk-in tub model. Large-capacity and luxury models can cost up to $30,000.

      Jump to insight

      Check the New York State Department of Health website for information regarding financial aid options in your state.

      Jump to insight

      » LEARN THE BASICS: What is a walk-in tub?

      What to consider when choosing a walk-in tub in New York

      If you’re in the market for a walk-in tub, it’s important to think about the following for each model you’re considering:

      • Design: What are your preferences when it comes to door style (e.g., inward- or outward-swinging, slide-in) and jet types (air, water or a combination)? You’ll also want to think about the material — gelcoat and acrylic are common. Gelcoat is more expensive but longer-lasting, while acrylic is more budget-friendly but prone to dings and scratches.
      • Cost: Walk-in tub costs range widely depending on features and installation. You’ll also need to factor in potential plumbing or electrical upgrades.
      • Installation needs: Walk-in tub installation can be complex. It can take one to two days and may involve modifications like reinforcing the floor or widening doorways.
      • Size: Sizes vary, with standard tubs around 30 inches wide, 50 inches long and 40 inches tall, though compact, bariatric and two-seater options are also available.
      • Water capacity: Water capacity depends on the size. Standard tubs tend to use around 50 gallons, while compact tubs often have a 40-gallon capacity. Bariatric and two-seater tubs usually hold 100 to 120 gallons.
      • Comfort and safety features: Look for features like heated seats, textured floors, various grab bars and quick-draining systems. You’ll also want to consider seat height and door width for easy access. When it comes to comfort features, you might prioritize hydrotherapy jets for pain relief and aromatherapy for relaxation.

      Cost of a walk-in tub in New York

      Walk-in tub prices typically range from $2,000 to $30,000, depending on tub type, features and installation needs.

      Financial assistance for walk-in tubs

      While walk-in tubs aren’t typically covered by Medicare Parts A and B, a Medicare Advantage plan could potentially help pay for a walk-in tub.

      If you’re a veteran, you may be eligible for VA grants that help pay for modifications like a walk-in tub. Medicaid may also help cover the cost of a walk-in tub in some cases — check the New York State Department of Health website for more information.

      » MORE: How to get financial assistance for walk-in tubs

      FAQ

      Do I need to upgrade my water heater for a walk-in tub?

      You may need to upgrade your water heater for a walk-in tub, depending on a few factors. The main factor is the size of your current water heater versus the tub's capacity — most walk-in tubs require at least a 50-gallon water heater. If your water heater is smaller, you'll run out of hot water before filling the tub completely.

      It also depends on the type of tub you choose. Smaller, compact models might only need 40 gallons, while larger models (like two-person tubs) can require up to 120 gallons. Some tubs also come with built-in inline heaters that help maintain water temperature.

      » MORE: What size water heater do I need for a walk-in tub?

      Why are walk-in tubs popular among older adults?

      Walk-in tubs are popular among older adults because they offer safety features like low-entry thresholds, built-in seats and grab bars — all of which significantly reduce the risk of bathroom falls.

      These tubs help seniors maintain independence by allowing them to bathe safely without assistance, and they often provide additional therapeutic benefits (e.g., hydrotherapy jets and chromotherapy capabilities).

      How long does it take a walk-in tub to fill and drain?

      It’s typical for a walk-in tub to take six to eight minutes to fill and up to 15 minutes to drain, which is a downside for some bathers. Some models do feature quick filling and draining capabilities, however.

      Methodology

      ConsumerAffairs carefully collects in-depth, verified reviews to tell each customer’s experience with a company. We believe customer experiences are a crucial indicator when evaluating companies, so these reviews are a significant factor when we make our top picks.

      To choose the top walk-in tub companies in New York, we started with the 14 popular providers listed in our main walk-in tub guide. We looked at customer satisfaction ratings for each company in New York, focusing on the following:

      • Product features
      • Installation
      • Customer service
      • Price
      • Maintenance
      • Fill/drain time
      • Warranty
      • Marketing tactics

      We carefully selected the most important offerings consumers should consider before choosing a walk-in tub and researched these offerings at each company. For walk-in tubs, these features included:

      • Step-in height
      • Discounts
      • Luxury features
      • Number of jets

      The companies with the highest rate of satisfied customers in New York made our list of top picks, with American Standard Walk-in Baths winning out overall.

      Not sure how to choose?

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