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About Hydro Dimensions
Hydro Dimensions offers walk-in bathtubs and speciality tubs that provide users with independence and comfort. The company offers high-quality products and add-on features that can be customized for enhanced safety and security. With grab bars for stability, door drains to prevent leaks and various therapy options, Hydro Dimensions tubs can provide some peace of mind. All tubs also come with a lifetime warranty.
Pros & Cons
- Network of dealers
- Highly customizable
- Lifetime warranty
- Available nationwide
- Have to work through a third party
- Can be pricey
Hydro Dimensions is a walk-in bathtub manufacturer. It offers 16 sizes and models of walk-in tubs with a variety of add-on features, including hydro and massage therapy. All tubs include a lifetime warranty.
Top Hydro Dimensions Reviews
I have never had such exemplary customer service in my life. ...The installation crew was neat; painted and replaced trim where necessary. When done we tipped them accordingly. Ac...Read full review
I like the quality, the way the door was designed, the space, and the safety bars of Hydro Dimensions. The installation was a little tricky...but I warned the people about that......Read full review
What is Hydro Dimensions?
Hydro Dimensions is a walk-in tub and therapy system manufacturer. It makes walk-in tubs then works with a network of dealers for distribution and installation. Hydro Dimensions has been in the bathtub business for more than 25 years.
There are 16 walk-in tub options available, making it a highly customizable purchasing experience. Additionally, there are seven options for massage therapy. These walk-in tubs are built to order, making it easy to add massage systems and additional features. Massage therapies can be beneficial for those with disabilities or who need extra relaxation. Jet placement can even be customized for more targeted relief.
Because of the nature of walk-in tub installations and the number of parts, Hydro Dimensions adheres to strict government certifications for electrical systems, drains and tub shells. Additionally, every tub purchase comes with a lifetime warranty. Coverage includes the shell, frame and finish, motors, electronic controls, door seals and supporting equipment.
How does Hydro Dimensions work?
Bathrooms can be the most dangerous room for older people and those who have disabilities. Hydro Dimensions offers walk-in bathtubs and massage therapy systems that are both comfortable and safe.
Standard walk-in bathtub features include angled grab bars, a low entry threshold with a 17-inch-high seat, extension panels and a contoured door latch. Examples of upgrades include heated backrests, custom jet placement, massage therapy, UV sanitation and aromatherapy. All tubs come with a lifetime warranty.
Hydro Dimensions has third-party dealers and installers throughout the United States, and its walk-in tubs are built to order. One thing to keep in mind: Be sure you’re working with a licensed, professional plumber. Because tub installation includes plumbing and electrical work, it's definitely not a do-it-yourself type of project.
Hydro Dimensions costs
Because of its highly customizable options, the cost of Hydro Dimensions’ tubs range widely. However, you can plan to spend anywhere from $4,500 to $11,500 or more. Factors that affect the cost include the features you add, tub size, tub color and any therapy upgrades.
Quotes may or may not include the installation cost, so be sure to talk with a representative about pricing ahead of time. However, each tub purchase comes with a lifetime warranty.
Hydro Dimensions FAQ
Does Hydro Dimensions offer installation services?
In some cases, Hydro Dimensions offers installation services. Be sure to ask a representative if the cost you’re quoted includes installation. If not, you’ll have to work with a local professional.
Where are Hydro Dimensions tubs available?
Hydro Dimensions is based out of California. However, it has dealers throughout the United States. Representatives can help you connect with a local dealer.
Does Hydro Dimensions offer different tub models?
Yes. There are 16 different walk-in tub models available. Additionally, there’s a variety of features available to upgrade and customize your tub.
Does Hydro Dimensions work through third-party dealers?
Yes. Hydro Dimensions manufacturers the tub and works with third-party dealers to sell and install.
Is Hydro Dimensions legit?
Yes. Hydro Dimensions has been in the bathtub industry for more than 25 years. It offers a selection of walk-in tubs with highly customizable features. This makes it easy to find the right size and select from any specialty features you need. Hydro Dimensions’ tubs can be pricey; however, each tub comes with a lifetime warranty that covers motors, electrical controls, the door seal, supporting equipment and the bathtub shell, frame and finish.
Each Hydro Dimensions walk-in tub is built to order. You can choose your colors, additional safety features and therapies. With 16 different models and several customization options, finding one to fit your specific needs should be fairly easy.
Hydro Dimensions Reviews
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We were really very pleased with how things turned out. Installation went really well. They originally thought it would take two days, but they finished up in one day and did a great job. We love the new bathtub, and we’re really glad we did it. I like, mostly, the safety features where you don't have to worry about falling or getting hurt in the tub, and we really like the shower part where you just sit down and take a shower. This is very safe, and it works really well.
Our Harmony Tub has six water jets up the back then all the air jets on the floor and around the seat of the chair. It's next to the smallest size that Hydro Dimensions has that fits into our area, and we use it all the time as a shower. We can fill up the tub, and the water comes up to the seat. However, it doesn't totally cover those water jets, so we can't turn them on ‘cause it flies water all over the place when it just covers the bottom ones. They have to be all covered.
If we wanna use our Harmony Tub to its full capacity, we need a new water heater. We were told the water heater we had was big enough, but it's also since ’99, when this house was built. It's not efficient anymore and we can't fill it up to the full capacity of using those water jets. So, we're in the process of getting a new water heater.
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The installers came early and had everything to set up the walk-in tub. The walk-in was smaller than the original tub, but they added shelves so there were no gaps between the wall and the tub itself. It was like a custom-made tub. There were three installers, and they were so wonderful in everything. They cleaned up all their work and picked up all their equipment. They even had to take out the trimming of the doorway, put new trimming in, and people wouldn’t even know it wasn't the original trim. The installers also had to take down part of the trim in the hallway, and they cut it so it matches.
Everything was done professionally, and they talked us through it because they told us the trim was gonna be different. It was bigger than the other trim we had, and I said, “It's okay.” Because we were gonna paint anyways, so it just made it even easier. It was like a remodel to my daughter's bathroom. It made it almost new, and we love it. They also explained everything to us and what they recommended as far as cleaning.
The Hydro Dimensions walk-in tub has been wonderful for my daughter. She has Joubert syndrome so she has a hard time getting in and out of the tub. The walk-in tub is accessible to her, for her to get in, and she has a nice bench she can sit on. The handheld is easy to maneuver too. She is able to hold it. It's working out great for us. I just got the warranty for the tub as well, and it covers everything for a year.
We bought our Hydro Dimensions walk-in tub directly from Lowe's, and there was an initial delay in getting it. It was supposed to be shipped to the store and it was delayed another month for some reason, but it turned out all right. The tub is a little over the head of a layman installing it and it took some time, but my husband got it installed just great. He's very handy building all kinds of things over the last 30 years, and he said the instructions were lacking. However, the company was very helpful when my husband had to call them about some questions, and there was one part they had to replace. Maybe he accidentally compromised it in installing it and they sent another part. The walk-in we got was one that had LED lights and all the bells and whistles of different air. It's very well-made, and I like all the jets and the luxury of the LED lights. It makes it a bit more luxurious.
Hydro Dimensions was a very good company to deal with. They sent a person here to sit down with us and go over everything. We then put a down payment, and they weren't supposed to come till the first week of July, but they were here a week and a half earlier. The men they had working were excellent, and everything was cleaned up afterwards each day that they were here. We can't say enough.
The tub is great too. I usually try every two to three days to use it, and it works well. It's easy to use and very efficient. Because of where our home is located though, the pressure takes a while to fill up. However, I've gotten used to it now that I keep something on my shoulders until it's full because it can be cool waiting. It'll probably be cooler in the winter, but we have lots of heat. That's not gonna be an issue eventually.
The gentleman that came in was a great salesman. He wasn't too pushy, and we weren't cornered into buying the tub, so we weren't resistant. We considered what he said and decided it was something we wanted. Installation was magnificent. It only took hours, and I've never seen such competent three young men. Even on their van, they said, “No stupid people allowed.” They were cocky, but they were good and funny. It makes me wonder why we can't get competency like that in everything. The world would be so fine.
Hydro Dimensions has to build for all sizes of people. I'm a very tiny person. I'm 5’2, and the tub's seat is built for a man. It also fills up with a lot of water, and our hot water heater doesn't stay hot by the time it would get up to waist level or higher that the jets would start going. Since I'm tiny, I just crawl and stay in the foot basin and it'll cover me up to my shoulders. The jets that are higher spread the air around so I can breathe easily in the hot water and it's not too steamy. That's what I do, but not many people can do that. Still, I would recommend Hydro Dimensions. Most people are couples, and there are males and would need the tub designed the way it is.
Since having the tub, it has improved my body pain. It's probably the best investment that I've made.
The experience with Hydro Dimensions was wonderful. The rep was very professional and the crew who did the installation were very good and worked straight through. They got it done in a day. The guy told us though that they would put the rod in for a shower curtain. But they did not. It's not that big a deal but that happened. My wife loves the jacuzzi. She can't get in by herself. So, I have to almost put her in there. But that's not a valid complaint about the jacuzzi. It's just her situation.
They did everything, and we didn't have to do anything, so that was a plus. We usually do everything, so it was nice for them to do everything. They even tore the wall up and cut it out so they could get the bathtub in, and then put it back exactly the way it was. The installers were two guys from Texas, and they were excellent workers. I have the lights in the tub, and then I have the heater after 20 minutes, which comes in handy because I'm usually in it for about three hours. It also has a blowout system. After you get out of it, it blows out the line so mold doesn't build up in there. It has a function of either air jets or water jets or both. Then you can take a shower or a bath. I always take a shower rinse off after my bath, so I like that concept also.
My bathtub has jets and, and it drains in two minutes, but it takes 17 minutes to fill up. I'm not used to my bathtub yet and I don't like the way it drains because I turn a knob to raise the drain cover up with a chain on it, and it won't stay up. I have to lift it out of the hole completely.
I'm very unhappy with Hydro Dimensions. The rep gave his presentation and told me how they would back the product up and have a lifetime warranty. If I had any trouble, they would be here to help me. The handle of the tub is too tight and it's rubbing against the tub. You can hardly get it closed and get it back open again. Also, they told me that the tub would fill within five minutes. But it takes 17 minutes to fill. But they started ghosting me. My granddaughter's husband has been working for weeks because I have $12,000 tied up and I need something. But they're ghosting him too. I have COPD and I have trouble breathing in a closed shower. I spent $12,000 and they won't even talk to me.
We are very sorry to hear that you are having an issue with your tub. Hydro Dimensions is the Manufacture of your walk-in tub but we do not sell direct to the consumer. I'm very sorry to hear that your having an issue with your door handle. Please call into Customer Service so we can help you with that issue at 888-818-7111
Hydro Dimensions Customer Service
Hydro Dimensions Company Information
- Company Name:
- Hydro Dimensions
- Company Type:
- Year Founded:
- 27957 Diaz Road
- Postal Code:
- United States