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I have never had such exemplary customer service in my life. I was in constant contact with Mr. ** throughout the process. We ordered the top of the line tub and that’s what we got. The installation crew was neat; painted and replaced trim where necessary. When done we tipped them accordingly. Accolades to these wonderful people. Oh the tub is amazing. I have fibromyalgia, and it relieves my muscle pain. We are waiting to see how it helps my husband’s MS. Recommends to anyone over 50.
I'm very arthritic and I had considered walk-in bathtubs for some time. I also talked to a couple of the makers. I was very pleased with the Hydro Dimensions rep who visited me and talked with me about it, so I made that decision to go with them. Their tub seemed to be what I wanted and it was not extremely expensive. Purchasing the tub from Hydro Dimensions was not a problem at all. I just had one visit. I waited as I was trying to decide if I would go through with it and then I did. The tub I bought has the standard features which some of the more expensive ones had about the same thing. It was two months before they brought and installed it. The first person who came out to talk with me about it measured what I had in my bathroom, and it was very easily done. The crew was very gracious and very neat about everything, so I was very pleased.
We've had a miserable summer and now this rain is very hard on me because of the arthritis. But the Hydro Dimensions tub is relaxing and I've enjoyed it. I feel it has been of some value. My experience with Hydro Dimensions is fine and I'm certainly satisfied. I would recommend Hydro Dimensions to friends if they were interested.
A salesman from Lowe’s recommended Hydro Dimensions when we were doing a bunch of other stuff for the bathrooms through Lowe’s. We wanted the best as long as we were gonna spend the money and we got the Cadillac model. It has LED lights, an air jet, a water jet and a bidet. We had a contractor install it and it went well but they had to knock a part of a wall out because it’s bigger than the tub. Also, when they finally got everything all hooked up, there was one LED light wire that got pinched when they installed it, so when we first tried the tub, filled it with water and then turned the LED lights on, one of them didn’t work from the right faucet. The guy had to order a replacement LED because he didn’t wanna try to fix the wire. He replaced the entire LED but it added about three weeks of our time because it took that long to get the replacement part.
We love the tub’s functionality and looks. I’m used to stand-up showers and it has the shower but it’s a sit-down shower so it’s different, but I like it. It will impact our lives a lot more as we get older when we can’t step out over a regular tub. I’m in my 70s now, so I can’t just jump over a tub easily as much anymore. We broke a clip for the magnetic panel on the front of it though and I looked on the site but I can’t find anything for spare or replacement parts. I even looked in the manual and I couldn’t find a part number for that clip. But as far as everything else, we really like it. It works great and we’re happy with the product.
My husband and I are elderly and are having some medical problems so we decided to get a Hydro Dimensions Walk-In Bathtub. It has all the jets on it for our feet and back, it has lights and it has aroma too. Our purchase experience was good. The rep was nice and very informative, and the installation team did a good job in getting the tub in. It’s not yet finished be we can use it. My husband hasn’t been able to get in a tub for several years and he has a lot of joint problems so it has helped him more.
We had our whole bathroom modeled for my daughter who’s handicapped. We went to Lowe's because I could get a line of credit there to purchase a new bathroom. They had a display of Hydro Dimension's walk-in tub which was the kind my daughter wanted. She liked the jets, the seat, and the spray handle. And since she had several spinal surgeries and the spinal stimulator implanted, we thought that would be good for her back. It was also easy for her to get in and out by herself with the handles and how they designed the bathroom for her.
When we ordered the tub, everything was sent out to our house. It sat in our garage for a while before a young man came to inspect everything. He just looked at the numbers on the boxes and never opened them. It was only opened during the demo to take everything out of the bathroom and apparently, it wasn't the right tub. It was bisque when we ordered a white one. They had to reorder another one and we had to wait for another three weeks for the white tub. Then, when it was delivered, so much went on because the contractors came in, threw boxes around, looked at things, and moved them to the side. They actually lost some nuts and bolts to the toilet. It was a mess, but we got everything fixed out. We keep filling it up to above the jets and turn them on to make sure everything is flushed out of them.
However, the unit seems smaller than the one she tried out in Lowe’s and is tight for her to get in and out. When she gets in, she has no elbow room to do anything. And since my daughter’s been very ill, she has put on some weight. And for a heavier person, I wouldn't recommend the tub at all. Even my husband wouldn’t be able to get in there. She also has nerve damage in her right leg and got three titanium screws holding her pelvis together so it’s hard for her to move where there’s no room. In addition, the one my daughter tried in Lowe's has a slanted seat while the one that was installed is straight up and down. It’s a total different tub, but we already got it in now and we couldn’t take it out.
In addition, I could put the drain down very easily with this tub but trying to get it up would need muscle man. My daughter couldn’t do it so I have to come in, use both hands and let the water out for her. But she still hasn't used the tub because we have major problems with the water. Every time I try to get an answer about it, everybody would push it off on somebody else. Nobody wanted to talk to me. So, I had to take matters in my hand. I had to call the city of Leesburg and have them come out and check our water. Come to find out after calling several people, getting a lot of information and showing them the green stuff that was coming through the water, it seemed that we had algae in our tanks coming from our water softener. So we had to put a whole brand new system in.
Now I’m trying to get the water flushed through the lines ‘cause now, the green algae is through them. I was told to run the hot water till there’s no more hot water left everyday. So, I’ve been running the cold and the hot water everyday but what’s coming through now is sand which is what’s down in the bottom of our hot water heater. When my husband comes home tomorrow, he would have to drain the hot water heater and get the sand out.
My husband is disabled and on oxygen. When he is in the shower, it’s too humid for him and he can’t breathe. He also could not get in and out of the other tubs so we decided on a walk-in tub. We checked several and they were too expensive so we got Hydro Dimensions through Lowe’s and buying it was very simple and we were very satisfied. The tub has the jets, air and lights. It also has the handheld shower head and the grab bars.
The tub is wonderful and it’s doing what we wanted it to do other than the fact that now we have to purchase a new hot water tank and Hydro didn't tell us that. We really like the bathtub but the hot water tank that we have won’t cut it. My husband is not able to use the jets because he can't get enough hot water to get above them. Still, we had a neat experience with Hydro and the tub has been great because it gives my husband more dignity. He can take his own bath instead of me having to bathe him and it works wonderfully.
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Hydro Dimensions had the lifetime warranty. Another company also offered that, but they were expensive. Hydro Dimensions was very supportive and helpful with getting me all the instructions in advance for the system so that I could give them to the plumber and the contractor, and everything went smoothly. The purchasing experience was perfect and I had no issues. I went straight to the manufacturer and they were very knowledgeable and had extremely good expertise. I just had to speak to one of the engineers and I outsourced the installation. I got a Hydro Dimension that has the seats, air massage, hydrotherapy, light therapy and aromatherapy as I have a disabled child. It is more convenient for me because I don’t have to pick him up and put him in a tub anymore, my back doesn’t hurt as much.
I got a walk-in tub from Hydro Dimensions and it has a built-in shower seat, textured floor, and grab bars. The installers did a very good job. I like the tub. And I’m incapacitated, so it helps me a lot.
We were so convinced with the Hydro Dimensions rep that we wanted to get their tub. He did a very nice job explaining all about it and the two fellas installed the tub in one day. The tub matched the decor in the bathroom, and it has a shower, a seating arrangement and additional ports on the back and sides. You can also arrange the temperature of the water and it stays nice. I also love the stimulation from the ports. It’s very comfortable. The tub is also beautiful and very relaxing.
Hydro Dimensions was about $2,000 cheaper than Safe Step and it has grab bars, non-slip flooring and jets. Plus it has the heated seat and back. But I've been trying to get them out here to go over the directions again because I don't think the book is very explicit. First of all, the picture they have for the bubbler, the air jets, has a different picture on it. It has three emblems on the top while mine is strictly silver. So I don’t know how to work that.
And also the water jets that are behind me, especially because I’m right there, are too powerful and I need to figure out how to turn them down. The book sort of explains it and I tried to do that but I’ve never been able to do it. And that’s why I need somebody back out here to show me exactly what I’m supposed to be doing. There was also lack of communication once I ordered till I got it. I had to keep calling them to get any information back about when it was gonna come. It took about 10 weeks rather than eight. They said that was because of the heated seat. I could understand that but it just seemed like I did all the calling. They didn’t call me at all.
We are very happy to hear that you are very pleased with our product but really concerned with the lack of communication you are getting from the dealer you purchased from. Please reach out to them again and if you continue to have an issue reaching them, call into our customer support team and we will assist you with getting a hold of them. You can call us toll free at;Hydro Dimensions Customer Support
The contractors purchased the tub from Hydro Dimensions for me and it's a good product. It's a walk-in spa tub that has hydro jet. The tub fit in my bathroom and I’m happy with it so far. However, I'm not too happy with the dealer I bought it from. I had an issue or two and I called them and they said they would call me back but they haven't. So I reached out to Hydro Dimensions. They seemed responsive and they were willing to work with me. And I got the issue resolved. Hydro Dimensions is a pretty good company and their tub has helped a lot in terms of my mobility and comfort.
I have a walk-in tub at another location but I didn’t want to use the same brand. So I went online and checked out other companies. I also checked if the company could do in Sarasota and I found Hydro Dimensions. A gentleman set up an appointment and came to my home. I told him what I was looking for and why I was looking for it. He showed me the different models from which I could pick from and he said they could add or take out anything I wanted. He also talked to my husband and then my husband took his pick and we added some extra features. And the deal was done.
I like the design of their tub as well as the choices that I had where I could make it wider. My other tub is just Jacuzzi and it’s very narrow. So it appealed to me that I could get the Hydro Dimensions tub in different sizes. Also, the door opens outward which was the major deal because the inward door is a pain. My Hydro Dimensions tub has the standard stuff like the shower but I was able to add more jets and more air vents as many as I wanted. And that was a big plus to me because some of the tubs come with just standard three or four air jets. So it’s nice to have this flexibility with Hydro Dimensions. The young men who came out for the installation worked great all day. They were very professional and courteous. They were very nice and they cleaned up.
When Hydro Dimensions came to our house, we presented to them the features we were looking for and they had all of them. We weren't gonna be interested at all if they didn't have what we were looking for, like one of the whirlpools. At that time we had a list of five to 10 things that we asked for and the sales rep did a good job of presenting his information. We've had the tub for a while and we've been happy with it. My wife has a problem with her knee and it helped a lot with her not having to climb over a bathtub to get into it.
I'd like to make it easy for my mother with the hydrotherapy. She's 82 years old and probably gonna live here with us for a while so I figured might as well bite the bullet. I do a lot of work myself. And realistically, I could have put the tub in myself. But we had just moved my mother in with us and so, between trying to take care of her and that, that's where I just figured to just have someone do it. We had the smaller one and I told my mother-in-law about that but she said that was too small.
The Hydro Dimensions salesman was on top of everything. When he said he was gonna call, he called. When he said he was gonna come here, he came. When he tentatively set up the first installation date, he said that just in case, it may not happen that date but everything happened. I'm content with what they did. However, I asked him about the weight of the tub, and knowing that water weighs 8 pounds a gallon and he didn't know that. I thought that would be something he knew.
The installers were clean and professional. I wanted to make sure it was gonna be done in a day so I gave them a couple hours head start. I took off the tile and drywall for where the tub was gonna go. And they did a pretty good job. Everyone's content and happy with the way everything went. I would recommend them. Give 'em a call and have 'em come out and give you a price. Most companies don't operate that way where you can just buy the tub from 'em. Or you can go to Home Depot or Lowe's and you can always buy a tub that way. If I even liked it too, I could've just bought the tub through Zak's and I like that feature.
The tub was for my mother-in-law and Hydro Dimensions offered the amount that we could afford. The tub had the heated seats and all the jets and stuff. The sales agent was pretty good. He explained it thoroughly and got the paperwork done. Then the installation went pretty good. I just had to clean up, repaint the walls and stuff like that. Other than that, it was okay. They were nice. My mother-in-law likes the tub. Give Hydro Dimensions a call and check it out. Get a free estimate.
When I decided to replace my old bathtub I did a lot of research on the internet. I got 6 estimates. Five of the estimates were useless, because they could not make the turn in the hallway with the tub to get it through the door without destroying a large portion of the house. The local dealer for Hydro Dimensions measured and proposed that the tub be put through the wall from the family room. Also, he was familiar with "reverse plumbing" which is necessary because of the position of the toilet in our bathroom. Since our slab is post-tensioned, the drain had to remain where it was when the house was built. Bringing the tub through the wall and reverse plumbing solved those problems.
Hydro Dimensions had the tub I wanted at a reasonable price. The local dealer was great. He followed up with us on a daily basis, and the entire installation was smooth and the results very professional. I have already recommended my local dealer to several people who want a walk in tub. I find bathing in my deep walk in tub to be Bathing Bliss!
My husband was taking showers standing up and he wouldn't let anybody help him except when he got out to help him dry. I was very worried that he'd fall into the shower. Then I saw Hydro Dimensions' walk-in bathtub being advertised a lot and I thought that would be great, so I decided to buy one. We live in a modular home and because of that, I went with their rep because he specializes in these type of homes. There were houses that were already constructed and his company did a very good job with them. His company was called Factory Direct and he said he could sell it to me at a cheaper price. American Standard, which is based in Texas, started at $13,000 and this gentleman sold it at $7,000 before I added anything else on it. So it was under $10,000 with him and I went with the cheapest one.
He was very helpful and he explained everything. He showed me the different ones that were available and helped me pick out the one that would go best in that space where we have it now which is in the front bathroom that guests use and it has the same shower that the master bathroom has. So it was a wall to wall shower and now, it's a wall to wall tub. I had to wait to 48 hours after they installed the tub before I could use it and the first time I used it, I ran out of hot water. But other than that, I love it. So far, I'm not yet able to use the deep tub because I’m waiting for my plumber to put in a system that would put water in the tub all the time. But I’ve been using it as a shower and I'm very happy with it.
With my Hydro Dimensions tub, I could sit in and wash my own hair. I’ve been going through the beauty operator once every two weeks to have my hair washed because I haven’t been able to wash my hair in the shower for two years and more. Having to chip my head back got me dizzy and I started to fall so I hadn’t been doing that. I had a kidney failure about five years ago and from then on I really couldn’t wash my hair at home. It almost killed me. I ended up in a hospital and I missed five days of my life. I also showed my tub to several friends and said how much I like it. I also suggested that they may want to do something about it now while they still have the money, instead of waiting for their retirement.
We went to a place called Kingston Bath and one of the gentlemen came to the house and told us about Hydro Dimensions' walk-in bathtub. They quoted us a price and at the time, the gentleman that was representing them did a good job. He said they could get us the door that opens out and that was the time that we had the money and we decided to go with it. I’m 60 and my husband is 55. And we figured down the road when we get a little bit older, that might be something that we would enjoy more being in and out of the bath.
However, I would never buy another one off of Kingston Bath. First, the rep said the tub would be delivered in about four weeks but we didn’t hear from them. We called and he said there was an issue and that there was going to be a little flaw in getting the tub to us. When I asked what was up, he wouldn’t let me know and told me they'd let us know when the tub would become available.
So, another six weeks went by and all of a sudden we had some foundation issue with our house and had to get it taken care of because there was a hole inside. So when their rep called to say that they got the tub for us, we told them they couldn't deliver it. We got to get the hole fixed first because we didn't want to get the tub installed then turn around and have the house jacked. So we did some calls and we got a guy that could come over and do it. About a week later after he came and got to fix it, I called Kingston Bath and told them to come and deliver.
When they did, they showed us how to use it and kept on telling us to hurry up. When my husband walked in, he broke the door handle because they didn’t show him that he had to push the button and turn it. Then they hooked the water up which was an easy mistake, cold to hot and hot to cold, but we didn’t know that the water was in line to a switch. They came back four days later and needed to put sealant around it. But the guy only brought one thing of sealant so he had to run out and get another one. Then, when we took a shower, all the water ran down behind and across the floor. And not once did Kingston Bath or Hydro call or send anything.
The tub is fine but it’s the same as any other tub. We had an old cast iron tub before this and I would have kept it. But it’s easier to take a bath in the Hydro bathtub if we wanted. I’d tell my friends about it but I'd tell them not to do it with Kingston Bath. If they wanted the Hydro Dimensions, they better find somebody else that would install it or represent Hydro Dimensions. With how expensive a tub is, you'd they’d pick up the phone one time.
Mrs. Emmett this is the first time we are hearing anything about this or any issues that you had with our dealer. We are very sorry to hear that you experienced these types of issues. We will reach out to the dealer and address our concerns right away. Please know that if you ever have any issues or concerns with your bathtub you can call us direct and we will assist you right away. You can reach our customer service department by calling 1-888-818-7111 and they will be happy to help you.
I wanted to experience sitting in hot water if I'm showering. There was a repair done on my house and Hydro Dimensions was recommended to me. It took a couple of days for the tub to get here but they got it together. Then they had to do a remodeling on the door to get the tub in but it turned out all right. They also put in the bars to hold onto and the installation went well. They answered all my questions, told me how to use the tub, and recommended to do a water heater, so I put that in. The bathtub has jets that I could turn on and off and partially off. There’s also supposed to be a feature that releases some kind of ethanol and I know I could go and have it working.
So far, the tub is doing well. I like to use it and I do my routine around it. That’s the best thing. But I have a problem with the water. I got a 40-gallon heater and have to be careful because it'd be really hot for as long as I wanted. And I have to put cold water to try to regulate it to get the tub full because the hot water is not enough to fill it. So I would explain to others that it'd be better to have a 50-gallon water heater with it.
I have rheumatoid arthritis so I wanted to continue taking baths but I could not use my step-down tub. My daughter and I researched online, and found that there's a Hydro Dimensions location close by to us so we went to check it out. We liked it and we liked Dale real well. He was very nice, great, informative, and I'd tell others to talk to him. The purchasing process was easy and we got the handicap model walk-in tub. It has a shower, grab bar, and the jets. It also opens out, which would work better than the one that's going in if I end up in a wheelchair. The Hydro Dimensions' product is great and has all good impact in my daily life.
Hydro Dimensions is not a very well-known brand, and the only reason that I knew about them is that I had my secretary call all around to find some place that had tubs in-stock so I can go try them out. The local dealer has four on their showroom floor. I chose them because there are some people who believe they're even better than who the top manufacturer is, their rep is local, and I was able to test out the tub. They were better priced, too, as they're in between American Standard and Kohler price-wise. But everyone says the quality of Hydro Dimensions exceeds Kohler's quality. I got the one that has jets and a heater, and I chose it because of its size. I also had a special order on the finish and they were able to take care of it. I would recommend them.
I was able to get better information from Lowe's about what Hydro tub I was buying. The dealer answered all the questions I had, and they had a brochure that they put out that gave me a lot of information on it. Purchasing the tub was very easy. They had to order it and it took a couple of weeks, which was not too long. Our tub has got air jets, water jets, aromatherapy and chromatherapy, although the aromatherapy can't be bought going in anymore. We ordered some and it's been six weeks since we ordered it, but we don't have it yet. Since the original manufacturers didn't make it anymore, there were three units of it that were going to be shipped, but I do not recall when it would be. Overall the tub has the features that I wanted. My wife couldn't get in and out of a regular tub, so our Hydro tub has been a great pleasure for her.
My wife had a stroke, and that's the reason why I wanted a tub. She's improving from it, but she can't get in and out of a regular tub. With a walk-in tub, she can just walk in. The company from whom I got our Hydro Dimensions tub did a good job of showing me what was needed and what they had. Our tub has the jets and the warm seat. Those are the main features besides being deep and being a walk-in tub, and those were all the features we wanted. We're older and there's a lot of arthritis, so the hydrotherapy features are important for us.
Purchasing the Hydro tub was fairly straightforward because everything was spelled out for us, and everybody did what they were supposed to do on that level. The people we worked through were also very good because there was a delay of the installation. We suddenly had a roofing problem right over where they were going to be working and we had to work out that problem first. They were very good about dealing with it.
For various reasons, we've only been able to use the Hydro tub once. We're still working out some bugs with it, and the company is coming out to fix the one thing that was there that they're responsible for. So, we're still ironing out problems but they are problems that can be ironed out. With the one use of the actual tub by my wife with the occupational therapist, she had a wonderful experience. I will eventually get around to using it, but not until we're absolutely sure I have everything right with her.
Since I intend to grow very old in my home, I needed a walk-in tub. I went to a Home and Garden show and there were two or three companies that presented their products. But I selected Hydro Dimensions, the company I thought with the best and most informative literature. The salesperson was very nice but he should have explained how everything has to be custom-made to fit in my small bathroom. It would have helped if I have been more patient with the salesperson and if I had known how long it takes to make a custom tub and surrounds. But the installation was done well even though it was done in a hurry like four days only.
I also wanted a new toilet and vanity. So they made over my bathroom. And I like the tub very much. Its door opens and I walk in. Also, I have a lot of arthritis, fibromyalgia and old bones and joints and muscles so the tub is a big help after I worked in the yard all day. I have access to the shower as well and the tub got the jet, grab-bar and enough bells and whistles for me. The only thing that it doesn't have that I wish I had gotten is a heater, to keep the water warm when it's cold in my bathroom.
My wife and I are getting old and we couldn't get down into a regular tub and get back out. We were at the farm show at Kansas City and I was talking to a salesman from Verilux Windows about their products. Then the bathtub came up and we got our Hydro Dimensions from them. The model that we got was the one they offered so that's all I know. I was a little bit surprised at its cost and initially, I thought we were not going through with the purchase. But my wife said we'll do it.
We've got a walk-in shower but we decided that it might be nice to have a sit-down bath. We also got the handheld showerhead and the heater. So far, my wife has taken a bath about three times on the tub and found out it's easier to shave her legs in it than how she had been doing it before. But during installation, I had a little bit of trouble with their electrician. He had to put two separate wires and he only put one in. Then he came back three days later and got the other wire hooked up. The installation was completed in August. So Hydro Dimensions kept saying about their one day installation on TV but they didn't really blow in any big detail. They need to stress that's it's going to take maybe two days to put the tub in. Also, our house is about 20 years old but it's newer. Compared to it, an older house might be a mess trying to get the tub in. Other than that, we got along with the company and I'd recommend them to someone.
I have spinal stenosis and I wanted a walk-in bathtub for that. I saved for it and when I got it, I was not happy. I looked at three different companies and Hydro Dimensions was right here in my hometown so I decided to go with them. However, everything went wrong. My shower curtain, which was hooked from the ceiling, came off already and then the shower head keeps falling off so I'm very upset with that. I paid for the products on the 27th of May and they installed it in on the 4th of August.
It took that long since I was going on vacation. They said that they would come when I get back in two weeks and they’ll be ready to set up at that time. But when I got home, I called them and they said that they don't have the products ordered yet as it was sent to the wrong place. At that time, he had a wrong tune right there. They said it wasn't their fault that it got sent to a different place and that when they got the order shipped to them, the tub was all cracked so they had to reorder.
The installation team was very nice. They did everything that they were supposed to. However, when the first electrician came, he said that he couldn't hook the tub up since there wasn't enough place in the fuse box. But he still hooked it up so that they could test it. Then they tried to make me put in a new fuse box for $900. I refused to do that since my fuse box was big enough. Then I got a letter from the company, saying that my tub is not warranted and they would not be responsible for it if something happened as I refused to put a new fuse box in. In the mid-time, I asked them for another electrician to come and check it. The electrician that came said that he sees no problems and that there’s a lot of room there. So, he went ahead and fixed my fuse box.
I called the manager of the company to find out what’s going on and asked him to talk to the electrician. He said that he would call me the next week and that we'll get together. But it's been two weeks and I haven't heard anything from him. I called him again last week and they said he was in a meeting and he had a salesman call me. I don’t like the salesman as he says, “Honey” or “Sweetie” and I get insulted. I could catch his eyes up. I told the salesman that I wanted to talk to David, the manager, since he knows about all what's going on. I wrote the manager back a letter and told him that the other electrician was here and fixed the fuse box. I wanted him to send me a letter that it is under warranty but I haven't heard a word from him. I should’ve never paid them since I might have had a little more leverage. But now, there's nothing I can do and I'm very unsatisfied.
Mrs. Anderson we are extremely bothered to hear that you are having these issues with the local dealer. We put a call into their office to express your concerns and was told that you will be hearing from them shortly. Please keep in mind that your tub is registered in our system and is covered by a life time warranty. If any issues with our walk-in bathtub arise, please don't hesitate to give us a call.Hyydro Dimensions Customer Service Team
My mother wanted a walk-in tub and so we got a Hydro Dimensions. My mom’s doctor had heard about them, specifically, Aging Safely Baths. And he said that they’re very highly recommended and they also are one of the most reasonable for installations and pricing overall. She also wanted the bubbles and she needs the hand bars. We’re happy they had one that fit our bathroom because we have a mountain house up there and it has a very small bathroom. And Aging Safely and Zach, and his team were amazing. They said at first, it would take them two days to do the install. They were worried about my mom not being able to use a bathroom because she would’ve had to try to go upstairs, which it wouldn’t have happened. And so, they stayed and worked until almost 11:00 at night to get it done so that it would just be a one-day install, and she would still have use of her bathroom and everything after that.
Since she’s got the tub, she’s more relaxed and even her walking is easier. That was part of the problem that she couldn’t really soak in a tub with Epsom salts and stuff. And so, this really helped with her being able to get in and sit down and have all her legs being bubbled away with Epsom salts. My mom is happy as a clam. I highly recommend Hydro Dimensions and I’ve also referred Zach and his company.
I had to help my wife in and out with the tub we had. It was completely ridiculous so I decided to get Hydro Dimensions walk-in tub. However, I’m not too happy with the installation. The contractor they recommended to do installation took an awfully long time to get it done and they left the crawlspace in my hallway open. I couldn’t find the piece to go back in there, so I had to cut a piece to put in there. And the caulking around the tub isn’t finished. Other than that, its overall quality is fantastic,
We went down to a place in Temecula to look at walk-in tubs. My husband did a lot of research, so he knows more than I do. We liked Hydro Dimensions' quality which was really good and they had all the features we wanted. Since I have multiple sclerosis and I love taking baths, climbing in and out of the bathtub is getting hard. When we got into the walk-in route, it's been great. There's no cure for MS and I don't get better from it but the tub is nice and relaxing. It’s really good having it. Even my daughter who has back problems gets in but everybody uses the tub.
Purchasing from Hydro Dimensions was easy. We told them we wanted that tub, the dealer rang it up and it was ready. They came when they said they’d come and the tub was shipped down to San Diego to where we were moving. We picked the tub from them in Temecula, put it in our truck and we took it down. The tub sat in the garage for five months and our contractor installed it within a day but it had to be taken out for some other reason with the contractors. They didn’t put it back in right and the drain had a part that wasn't done the right way so the water was leaking to the outside of it. We had a crawl space in our house and it got fixed. It was funny that they were pointing fingers at each other but it had been our contractor's fault.
I read a small advertisement on Facebook and responded to it. It indicated walk-in bathtubs would be partially be paid for by Medicare. And being on Medicare and a widow woman, I thought it was great because I needed the hydro tub. But it was a false recommendation and there was no assistance at all. The Hydro Dimensions' salesman spent three hours talking to me and he did not tell me anything that I was already told. I almost didn’t buy it, and now I wish I never even touched it. It’s ugly and looks like a huge abattoir put in my bathroom. It's sitting 2 and a half inches off the floor, so they have concrete showing. It's also trimmed out in wood that's not always mired or even looks like it fits, and one end of it has a raw board showing.
I'm very disappointed. I thought the tub would look like a finished product. They're saying maybe they can work something out here and that's been two weeks. I'm not getting anywhere with it. I'm very dissatisfied and most definitely would not recommend them to anyone at this point. There might not be a chance we're going to work this out, get it cleaned up and cleared up to my satisfaction. I'm 77 years old and have arthritis, the walk-in tub is the kind of thing I need.
I had a contractor put all my plumbing stuff and I called them and they recommended Hydro Dimensions. It took the installers a couple of days to put the tub in because they had to tear my old tub out and do a lot of other stuff. They've done a great job and you can't even tell that it was installed after the bathroom was made. It looks like it's built when the house was built. The bathtub helps my muscles and I'm not as stiff as I used to be. I'm 84 years old and I could never get in another tub anymore. The Hydro Dimensions tub has a built-in grab bar so I can pick myself up and it's got a seat and eight jets. I usually am in there for 40 minutes every night. It's a really nice tub and it works well.
We are so happy to have another satisfied customer. The relationship doesn't start and stop with the purchase of the tub. If you ever have any questions or concerns, don't hesitate to call the toll free number below for assistance.Hydro Dimensions
Customer Service Team
Hydro Dimensions expert review by Shelley Webb
Founded in 1993 by veterans in the specialty bathing industry, this company specializes in creating walk-in tubs and custom hydrotherapy and air massage systems. Located in Temecula, California, their products are featured in showrooms nationwide.
Standard features: Hydro Dimensions' soaking tubs include a low threshold step-in, a high capacity faucet, a contoured door latch, a 17-inch high seat, a tile flange water barrier, an extension panel and angled grab bars.
Massage therapy systems: Hydro Dimensions tubs can be outfitted with massage therapy systems. Air jets and water jets can be added to make your tub an in-house spa. Options include Deep Soak, Hydro Massage, Air Massage and Combo Massage therapy systems.
Sanitization options: Hydro Dimensions offers an ozone sanitization system that cleans the tub and its jets by circulating ozone. There is also a UV sanitization system that uses ultraviolet light to kill bacteria, mold and other disease-causing microorganisms.
Drain options: Each Hydro Dimensions tub comes with a door drain to keep water from pooling when you open the door. You can upgrade your tub with a Safe-T Drain that is capable of draining a full tub in about 85 seconds.
Other features: Hydro Dimensions’ tubs can be outfitted for aromatherapy and chromatherapy. These tubs can also be equipped with headsets and heated backrests.
Best for: individuals with limited mobility, senior citizens and individuals with joint pain.
Hydro Dimensions Company Information
- Social media:
- Company Name:
- Hydro Dimensions
- Company Type:
- Year Founded:
- 27957 Diaz Road
- Postal Code:
- United States