Hydro Dimensions Reviews

We set up an appointment. I called my insurance company. They said they would pay one-third of it, so we could go ahead and get it, because it's very expensive. Hydro Dimensions told me they would have to widen the door because the tub was too wide for it to get in. I said that was fine. So, I waited and waited. Every time I called them, they said it got put back because something came up. Finally, they called, said they would install it on Friday. One guy said, "We'll send out a crew." One guy showed up, went in and started tearing the bathroom apart, took the bathtub out. Did the whole nine yards. I expected some damage. That's life. He got the tub in. He made such a mess that it took me forever to get my bathroom back to normal. I had a horse wallpaper all around my bathroom that got torn in several places. I understand that. He damaged the floor, the wall, and the door going out of the house.

I called the company and that person if they would come out and check it over. He said, "Send me pictures." I took the pictures and sent them. Never heard back. I called again. I asked, "Are they going to come out and help me to get this place straightened back up again?" They said, they had to talk to so and so. But I never heard back from him. I called him several times. Every time I called, they would call me back. I finally did all the work myself. I had to replace all the stuff in the bathroom and the damage on the door. I'm very disappointed in the company and in how little I get with the money they charge.

I called and asked them about the particular color I picked out as I didn't get it. I got what they wanted. They said that was what I picked out. I know what I picked out because I had it matched with my theme in my bathroom. I got some cloudy baloney, which upset me. And they give you a 4x4 sheet. So, it's hard to see what's on the other side, that little four by inch. The rest of the damage was upsetting.

As far as going in and sitting down, that's fine. However, no one said anything about the fact it takes 50 gallons of water to fill up the tub. It takes forever. And once you get it filled up, the jets are nice. It helps back of my legs, my back, the whole nine yards. It's tiny, though. You got to get in and slide in between the door and sit down. It's very confined. They tore out the whole wall next to the bedroom in order to make it big, but the walk-in to the tub is tiny. Also, the handles are all loose. The tech didn't tighten handles down. I asked him why, he said he would fix all that. He never did. I'm 71 years old. There's only so much I can do.

I have contacted them many times about it but all that I got were a ton of excuses, that they don't make them anymore and that they're sorry. They said this is what I got and I have to live with it so I wasn't real happy about that. As far as its working ability, it works fine, but it's not what the man had told me I was buying. I just got a mildly heated back rest that hardly heats at all and a shower with it. But that's all standard including the the bubble stuff. If I were to read the reviews on this company before I bought the tub, I probably would not have bought it.

I got the walk-in jetted tub with heat and shower. I wanted the jet, and I wanted to make sure that the water stayed hot. However, the hydro jets didn't work. They just got it fixed today. Let's see if it stays. This was the third trip today to replace some other stuff. The hope is that it continues to work. I told them, “All I got right now is a huge debt sitting in my bathroom.” The installers were great. However, it has been a frustrating experience.

I first heard about Hydro Dimensions through Premier, who ended up installing it. I was led under the impression from Premier that Hydro Dimensions is all-in-one, they did the manufacturing, and the people who installed actually worked for Hydro Dimensions, which is not the case. I found out little by little. It was a subcontractor that put it in. When I had the issue that finally got fixed, I called the number in the book. That was when I discovered that now I've got the manufacturer.

During the installation, they didn't measure the width of the doors, so they had to take both of our doors out to get the tub into our bathroom. They had to take the frames out as well. We got the walk-in tub in there and they installed it. The bathtub was put in two days because they had to change some plumbing. A piece was missing from the hot tub as well. It was the cold water valve that you push into the handle. It's like a little marble that indicates if it's a hot or cold faucet.

There was an issue with the installation of the rest of the project, so it’s taking longer. The doors are still not finished because they have to come back and do a reinstall on the onyx tile boards in our shower. I'm having that contractor fix those doors because they didn't measure correctly and they're going to replace some of the work that was done.

There was a plumbing issue in our shower that was not done correctly. We started that project in October and it took the installers a week and a half. The initial contractor was fired and a new one is coming in to do the work first of the year because the holidays hit us. I don't want anybody in my house working on that during the holidays.

I used the walk-in tub the other day. I like the jets. But filling up the tub is slower than I anticipated. It takes about 15 minutes to fill up and that seems long to me. I thought it would take 5 minutes. I can be thoroughly washed sitting there and the water is up to my knees. I can dunk myself down in and I'm pretty much done. But I have to wait for the tub to fill up so I can get the benefit of the jets. Other than that, everything else works perfectly out. The tub drains out right away and the quality of the tub seems very good so far.