Hydro Dimensions Reviews

Hydro Dimensions made sure that it would get in there. He had to take some of the side of the door off, but they replaced that. However, they put the drywall back, but they did no painting. I can understand that, but there were a few other things that could have been added. But the installation was done quickly. It was two days, and everything was ready. We've been using the tub and seems to be good. There are minor things, but they're not anything major.

I value the fact that I have a tub that I can have water that will come all the way up to my chest rather than right to my waist. My husband loves every feature in it. He enjoys the jacuzzi. It makes him feel relaxed and better. It's an asset to anyone that may have some physical issues of getting in and out of a tub. Everything is handy. I sit there and I'm able to push buttons and use whatever it is. It has made our lives safer and easier. It's easier than I thought it would be. Try it. You'd love it.

Since I had it installed, I no longer fear getting in and out of the bathtub. I was taking showers while this process was being installed. I don't like showers. So, I don't have to take showers now. I can take a bath any time I want. I know that I'm gonna be safe and I'm not gonna fall down. The tub empties quickly. There is an emergency way you can empty it quicker if you need it. You can't open the door till it's completely empty. So, there is a way to pull the plug on it that empties it very fast. The people that came to my home were all very gracious and nice. But their follow-up has not been the greatest. I was having a little trouble with the drain and they fixed it. But it took a while.

We set up an appointment. I called my insurance company. They said they would pay one-third of it, so we could go ahead and get it, because it's very expensive. Hydro Dimensions told me they would have to widen the door because the tub was too wide for it to get in. I said that was fine. So, I waited and waited. Every time I called them, they said it got put back because something came up. Finally, they called, said they would install it on Friday. One guy said, "We'll send out a crew." One guy showed up, went in and started tearing the bathroom apart, took the bathtub out. Did the whole nine yards. I expected some damage. That's life. He got the tub in. He made such a mess that it took me forever to get my bathroom back to normal. I had a horse wallpaper all around my bathroom that got torn in several places. I understand that. He damaged the floor, the wall, and the door going out of the house.

I called the company and that person if they would come out and check it over. He said, "Send me pictures." I took the pictures and sent them. Never heard back. I called again. I asked, "Are they going to come out and help me to get this place straightened back up again?" They said, they had to talk to so and so. But I never heard back from him. I called him several times. Every time I called, they would call me back. I finally did all the work myself. I had to replace all the stuff in the bathroom and the damage on the door. I'm very disappointed in the company and in how little I get with the money they charge.

I called and asked them about the particular color I picked out as I didn't get it. I got what they wanted. They said that was what I picked out. I know what I picked out because I had it matched with my theme in my bathroom. I got some cloudy baloney, which upset me. And they give you a 4x4 sheet. So, it's hard to see what's on the other side, that little four by inch. The rest of the damage was upsetting.

As far as going in and sitting down, that's fine. However, no one said anything about the fact it takes 50 gallons of water to fill up the tub. It takes forever. And once you get it filled up, the jets are nice. It helps back of my legs, my back, the whole nine yards. It's tiny, though. You got to get in and slide in between the door and sit down. It's very confined. They tore out the whole wall next to the bedroom in order to make it big, but the walk-in to the tub is tiny. Also, the handles are all loose. The tech didn't tighten handles down. I asked him why, he said he would fix all that. He never did. I'm 71 years old. There's only so much I can do.

I have contacted them many times about it but all that I got were a ton of excuses, that they don't make them anymore and that they're sorry. They said this is what I got and I have to live with it so I wasn't real happy about that. As far as its working ability, it works fine, but it's not what the man had told me I was buying. I just got a mildly heated back rest that hardly heats at all and a shower with it. But that's all standard including the the bubble stuff. If I were to read the reviews on this company before I bought the tub, I probably would not have bought it.

I got the walk-in jetted tub with heat and shower. I wanted the jet, and I wanted to make sure that the water stayed hot. However, the hydro jets didn't work. They just got it fixed today. Let's see if it stays. This was the third trip today to replace some other stuff. The hope is that it continues to work. I told them, “All I got right now is a huge debt sitting in my bathroom.” The installers were great. However, it has been a frustrating experience.

I first heard about Hydro Dimensions through Premier, who ended up installing it. I was led under the impression from Premier that Hydro Dimensions is all-in-one, they did the manufacturing, and the people who installed actually worked for Hydro Dimensions, which is not the case. I found out little by little. It was a subcontractor that put it in. When I had the issue that finally got fixed, I called the number in the book. That was when I discovered that now I've got the manufacturer.

During the installation, they didn't measure the width of the doors, so they had to take both of our doors out to get the tub into our bathroom. They had to take the frames out as well. We got the walk-in tub in there and they installed it. The bathtub was put in two days because they had to change some plumbing. A piece was missing from the hot tub as well. It was the cold water valve that you push into the handle. It's like a little marble that indicates if it's a hot or cold faucet.

There was an issue with the installation of the rest of the project, so it’s taking longer. The doors are still not finished because they have to come back and do a reinstall on the onyx tile boards in our shower. I'm having that contractor fix those doors because they didn't measure correctly and they're going to replace some of the work that was done.

There was a plumbing issue in our shower that was not done correctly. We started that project in October and it took the installers a week and a half. The initial contractor was fired and a new one is coming in to do the work first of the year because the holidays hit us. I don't want anybody in my house working on that during the holidays.

I used the walk-in tub the other day. I like the jets. But filling up the tub is slower than I anticipated. It takes about 15 minutes to fill up and that seems long to me. I thought it would take 5 minutes. I can be thoroughly washed sitting there and the water is up to my knees. I can dunk myself down in and I'm pretty much done. But I have to wait for the tub to fill up so I can get the benefit of the jets. Other than that, everything else works perfectly out. The tub drains out right away and the quality of the tub seems very good so far.

As far as I can tell, the quality is okay. One thing I don’t particularly like about it is using the bubbles for cleaning the jets. I didn’t get any explanation about that, and I am still struggling with it. I don’t know what I did, but the last time I tried, I had water squirting everywhere. I’ve read the instructions, bought all the items, and have been trying to follow what it says in the book. But even in the book, there wasn’t anything about this. All it says is fill the tub to the water line.

That said, we are pleased with the tub, and I like the way it fills and empties. I am just struggling with the cleaning process. I’ve only had it for a few months, so I’m still trying to determine how well it's gonna last, but so far, everything's been fine.

The installation was also handled by Bentley Baths. While the overall job was satisfactory, there were a few issues. The demo involved breaking up some concrete, which made things very dirty and messy. I felt the surround built around the tub could have been done more professionally. Although they did clean up afterward, it was still somewhat messy.

As for the features of the walk-in tub, I appreciate the safety aspect, as it allows me to get in and out easily. We have features like the bubbles and air jets, which I also enjoy.

Overall, the safety and extra features of the walk-in tub have been beneficial. I would rate Hydro Dimensions and the price at four stars, the walk-in tub itself at five stars, and I didn't have enough interaction with their customer service to provide a rating. I found their website easy to use and would rate it five stars.

From the start, the service was top-notch. The representative was honest, seemed like a godly man, and his professionalism reflected through his team's work ethic as well. It's rare to encounter such impeccable service, and I'm incredibly pleased with how everything went.

The installation of the walk-in tub has significantly helped my parents, particularly my mom, who is blind. It allows them to get in and out with ease, providing a convenience that traditional tubs can't offer. My mom is gradually adjusting to it.

When it comes to rating Hydro Dimensions, I'd give them a perfect score, even beyond the rating scale. They deserve a 10 out of 10 for their commitment to quality and service. Although everyone wants things cheaper, I firmly believe we received good value for the price we paid. The quality and the benefits far outweigh the cost. I would highly recommend Hydro Dimensions to others.

We opted for the walk-in tub with a handheld wand, not the combo with the shower. On installation day, they initially brought a tub that was too small for my wife, who is a large woman. Fortunately, they had a larger tub available in their warehouse, and they swiftly replaced it. The guy who came out got a helper to come up with when they had to take out the part of the dining room wall because of the extra size. They did a superb job. They put it all back together again. It was done very well, professionally, and quickly. I was very happy with them.

Our favorite features of the Hydro Dimension tub include the seat warmer and quick drain. Looking back, I would have preferred having the shower option for myself, although it works fine for what my wife needs. The tub was ready to use the next day, but we took a bit longer to start using it due to my wife’s back surgery. The price was more than I wanted to pay. But that was all right. It worked out fine.

We chose a walk-in tub inspired by TV ads showing the ease of being able to get in and out of the tub. I had to go to the warehouse where they have the walk-in tub on display so I could sit in it. I have problems with my knees bending and I told them I can't sit in a sitting position for too long. Once I sat in the regular tub and found out it was a bit tight for me, rep said he'd go ahead and order the the extra long tub, and I wouldn't have to worry about the cost for it. He didn't charge me extra for it. He ordered me the extended tub, which has extra leg room, so I am able to stretch out my legs in the tub and not feel like I'm just sitting. I can sit back into the water and enjoy a full bath. I was very happy.

The tub from Hydro Dimensions came with 30 jets on the floor, on my back and on the sides for my knees. It has different lights that I can press the button to change the colors on. It has the little scent container where I can put oil in. It will heat the oil for the fragrance so I can have aromatherapy. It has the handheld showerhead and a shelf behind for me. It has a bidet as well.

The gentleman who worked with me was excellent. He was very thorough when he came in. He took measurements right away and took pictures of the area so that the guys would know what it is that they also have to cover as far as making it flush with the wall and blend with the rest of the bathroom. They did an outstanding job. The two gentlemen that came to install were very polite and professional, and I ended up with a quality tub.

The installation was mostly completed on the first day. The only downside was the dust from drilling, but the team made a considerable effort to clean up, which I appreciated. My brother recently had a stroke, and this tub has been perfect for him as it allows easy entry and a comfortable bath. The quick fill and fast draining, thanks to the wider drain, are standout features. It dries quickly as well so I don't have to worry about mildew. It's also easy to clean. The tub has definitely enhanced our home and ability to be happy in the bath.

When the lady came with the catalog, we went through everything. She showed me what it would take. Currently, it was a shower so, we put the bathtub in the shower. But we had a couple of little things we had to change. Where the shower comes out, the water comes out and then on the other side where you turn the water hot and cold, I didn't want those parts to be there. I wanted the tiles replaced but we couldn't find the tiles. So my husband came with the idea of taking out the tiles and putting those parts there. The two guys who did the installation were magnificent. They stayed one day till 7:00 and they came from Miami. They were always on time and did a very professional job.

The same gentleman came later after Zach had ordered the tub and had the tub shipped here. When the tub came, it was on a truck by itself delivered to the house. He was on the phone with the driver. The two gentlemen who had been here earlier came to unpack it, check it over and make sure that everything was perfect. They unloaded it right in the driveway then they unpacked it and checked it over. They took pictures and sent them to Zach. He approved it so they covered it up again and moved it into the garage because the people who were going to install it weren't coming for a couple of days. That went extremely smoothly.

The men came to install it. They were from Georgia and were supposed to have done it one day but they came a little late. But they were like family, too. They put paper down before they came in so that they were walking on paper and not messing up our hardwood floors. They had to rip out the old shower stall that was there. Then they couldn't get it in the direct way that we thought they would be able to get it in. They cut a hole through the hallway and went in that way with the tub. Then they covered it over again and patched it. It was perfect.

The installation ended up taking three days but it was three days well spent. It was expensive, but I would rather go with Zach that way than to go with some of these Jacuzzi tubs or whatever that they advertise, that they just come in and slap it in in one day like they said. With this, they took their time and did a good job. It didn't fit one way and they had to redo stuff to get it in the other way but everything was perfect when they were done. They cleaned up after themselves too. It was amazing. I would definitely go through Hydro Dimensions again.

The information in the packet could have been more well-presented as far as they had a lot of forms and examples. And it was all photocopied off of bad copies. So, it made it very difficult to read. If I had been 20 years older and trying to struggle to look at those forms, I would have walked away from it. And I told the company that they need to get somebody to retype their forms and make clean copies of them that people can read. My mobility was not getting any better. The sense of my knee was going to get better but my back issues weren't. I had had five surgeries on my back, one on my neck and that was not going to get any better than what it was. I was still hopeful for the knee surgery. I love soaking in the tub and I couldn't do it for years. It never occurred to me to get a walk-in tub because I think of myself as younger and I'm not old enough for a walk-in tub. But anybody can have it.

The installation was messy. The installers were very good about protecting my home and putting down carpeting and masks and sheets so that they didn’t track things through my house. They were very respectful. The installation team could not have been better and I highly recommend them. They were amazing. They came out numerous times when I had issues after the installation and were more than helpful with resolving them all. When they opened up the box that the tub came in, the panel cover for the light switches was broken and they just ordered another one and brought it out a couple of days later and reinstalled it. They took the old one off and popped the new one on. The tub worked fine with it broken but it looked prettier when they fixed it.

I love the lights. When you're in the water and you turn on the different light colors, that's cool. I like that the door has a locking mechanism on it. So, you're not thinking the water is gonna run out of here and your floor is gonna get ruined. The walk-in tub drains quickly and fills fast. I have a tankless water heater. So, that makes it easier to fill it. Whatever the standard is, the installers went a half-inch higher on the pipe so that it would drain faster for me.

I also like that you can use the tub with a handheld shower head or you can put it up on the wall with the bars. But I chose not to do that because my backsplash is so cool. And I did not choose to use the rods on the wall to put up a shower head that would be staying up there. Mine is more of a sit-in tub, but I can convert the water from coming out the spout to coming out the shower head to rinse off my upper body. We had little issues with the installation and here and there, but Hydro stood behind everything, and in the end, it was delightful. The tub made my life more enjoyable. It's functional and fun.