Hydro Dimensions

Our Harmony Tub has six water jets up the back then all the air jets on the floor and around the seat of the chair. It's next to the smallest size that Hydro Dimensions has that fits into our area, and we use it all the time as a shower. We can fill up the tub, and the water comes up to the seat. However, it doesn't totally cover those water jets, so we can't turn them on ‘cause it flies water all over the place when it just covers the bottom ones. They have to be all covered.

The installers came early and had everything to set up the walk-in tub. The walk-in was smaller than the original tub, but they added shelves so there were no gaps between the wall and the tub itself. It was like a custom-made tub. There were three installers, and they were so wonderful in everything. They cleaned up all their work and picked up all their equipment. They even had to take out the trimming of the doorway, put new trimming in, and people wouldn’t even know it wasn't the original trim. The installers also had to take down part of the trim in the hallway, and they cut it so it matches.

We bought our Hydro Dimensions walk-in tub directly from Lowe's, and there was an initial delay in getting it. It was supposed to be shipped to the store and it was delayed another month for some reason, but it turned out all right. The tub is a little over the head of a layman installing it and it took some time, but my husband got it installed just great. He's very handy building all kinds of things over the last 30 years, and he said the instructions were lacking. However, the company was very helpful when my husband had to call them about some questions, and there was one part they had to replace. Maybe he accidentally compromised it in installing it and they sent another part. The walk-in we got was one that had LED lights and all the bells and whistles of different air. It's very well-made, and I like all the jets and the luxury of the LED lights. It makes it a bit more luxurious.

Hydro Dimensions was a very good company to deal with. They sent a person here to sit down with us and go over everything. We then put a down payment, and they weren't supposed to come till the first week of July, but they were here a week and a half earlier. The men they had working were excellent, and everything was cleaned up afterwards each day that they were here. We can't say enough.

The gentleman that came in was a great salesman. He wasn't too pushy, and we weren't cornered into buying the tub, so we weren't resistant. We considered what he said and decided it was something we wanted. Installation was magnificent. It only took hours, and I've never seen such competent three young men. Even on their van, they said, “No stupid people allowed.” They were cocky, but they were good and funny. It makes me wonder why we can't get competency like that in everything. The world would be so fine.

Since having the tub, it has improved my body pain. It's probably the best investment that I've made.

The experience with Hydro Dimensions was wonderful. The rep was very professional and the crew who did the installation were very good and worked straight through. They got it done in a day. The guy told us though that they would put the rod in for a shower curtain. But they did not. It's not that big a deal but that happened. My wife loves the jacuzzi. She can't get in by herself. So, I have to almost put her in there. But that's not a valid complaint about the jacuzzi. It's just her situation.

They did everything, and we didn't have to do anything, so that was a plus. We usually do everything, so it was nice for them to do everything. They even tore the wall up and cut it out so they could get the bathtub in, and then put it back exactly the way it was. The installers were two guys from Texas, and they were excellent workers. I have the lights in the tub, and then I have the heater after 20 minutes, which comes in handy because I'm usually in it for about three hours. It also has a blowout system. After you get out of it, it blows out the line so mold doesn't build up in there. It has a function of either air jets or water jets or both. Then you can take a shower or a bath. I always take a shower rinse off after my bath, so I like that concept also.

My bathtub has jets and, and it drains in two minutes, but it takes 17 minutes to fill up. I'm not used to my bathtub yet and I don't like the way it drains because I turn a knob to raise the drain cover up with a chain on it, and it won't stay up. I have to lift it out of the hole completely.

I'm very unhappy with Hydro Dimensions. The rep gave his presentation and told me how they would back the product up and have a lifetime warranty. If I had any trouble, they would be here to help me. The handle of the tub is too tight and it's rubbing against the tub. You can hardly get it closed and get it back open again. Also, they told me that the tub would fill within five minutes. But it takes 17 minutes to fill. But they started ghosting me. My granddaughter's husband has been working for weeks because I have $12,000 tied up and I need something. But they're ghosting him too. I have COPD and I have trouble breathing in a closed shower. I spent $12,000 and they won't even talk to me.