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Reviewed Aug. 24, 2023
D ** sales rep failed to acquire correct measurements and guidance to install lift. When lift was returned unboxed and return confirmed, after 4 months no funds were returned had to get third party to get my money back. This company preys on its customer.
Reviewed Aug. 23, 2023
Did anyone work with the liar named Caleb? He sold us the wrong color and sent a defective/previously rejected unit that arrived broken. I have contacted the Federal Trade Commission and recently discovered that this form of "Elder Fraud" is punishable by 5 years in Federal Prison and a $500,000 fine. There is currently an active investigation involving this company and its employees.
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Reviewed July 25, 2023
We placed an order with AmeriGlide online. Only one order, and only one receipt was sent. We then see two charges on our credit card. After A MONTH of trying to get Ameriglide to refund the fraudulent 2nd order, I finally told them I'm done waiting and was going to file a chargeback. Instead of actually helping me, the rep just told me to go ahead making this my problem and taking no ownership or responsibility of their mistake. Dealing with this company has been a terrible experience all around. It's no wonder they have a two star Google rating and even worse, an "F" rating with the BBB.
Reviewed Jan. 6, 2023
Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got ahold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed several times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.
Reviewed Aug. 22, 2022
After receiving the stairlift, the installer came in 2 weeks later and found a miscut rail with misaligned screw holes. Replacement rail came in a week later. Long story short: Beginning June 15 to August 4th, I was given SEVERAL dates for installing the stairlift. No one ever showed. I made MANY calls trying to be the tolerant customer. Only empty promises and "I'll get back to you." Responses. Had to file complaint with BBB to get my money back. Such an unnecessary experience. I would advise BUYER BEWARE for anyone looking to purchase and have a lift installed. As a side, I went through another company 2 weeks ago, and they are here installing our new lift today!
Reviewed May 31, 2022
Yes, you're paying thousands for it but essentially it's disposable. They refuse to repair or refer you to anyone that is able to repair a 3 year old unit. They do not offer any parts either. They give you the runaround for weeks and after 2 weeks finally admit that they can't help you but that you might want to use Google (lol).
Reviewed May 22, 2022
Purchased Hercules 750 Residential platform lift. Delivered to Oregon and later found out this is not legal as no contractor in Oregon will service it. Have attempted for over 6 months to put it together. Instructions are missing hundreds of steps. Videos are also missing the same. Over 20 calls into company. 4 returned. 4 rescheduled maintenance calls because they got confused? Last guy says he'll get in a video chat and walk me through the electrical portion. He no showed. Girl at the call center behaves like customers are annoying her. Not worth the price.
Reviewed Dec. 17, 2021
I would not recommend this company if you are looking for customer service. After admitting that he confused me with another customer and acknowledging that I did not cancel my request to get a dumbwaiter from Ameriglide, a Mr. Chris ** doubled down and in essence blamed me for his failure to be responsive to my request. I sent him detailed information, which he requested, and he denied receiving it. After looking up my email address and then reviewing my request, he once again launched into blaming me for the miscommunication. If you want to receive respectful and courteous customer service, along with getting specific responses to specific inquiries, then do not engage Ameriglide for dumbwaiter assistance.
If I could rate this experience with zero star(s), I would do so. This experience has been a huge waste of time, in as much before our phone conversation of 12/17/2021 I was willing to pay whatever to get a dumbwaiter from this company. I have been waiting for a response from Ameriglide since October 22, 2021. If I had not reached out today, I would not have known of Mr. **'s confusion and blunder by getting me confused with someone else. Doubling down and berating a customer for his mistake of confusing me with someone else will not lead to a consummated sales transaction. After today, I know first hand why the ratings are so low for this company.
Reviewed Dec. 2, 2021
Please BEWARE! My mother paid a LOT of money for a much needed stair lift from this company. They did a 'bait and switch' on her, telling her they had an installer in our area. Over 45 days later and this 4500.00 system still sits uninstalled and the company will not take, nor return our calls. It has given my mother intense mental anguish. This company preys on the elderly and the disabled. I can't say enough awful things about this experience and this company. Please find another company to help you with your mobility issues!
Reviewed Dec. 1, 2021
Sales and installation were quick and responsive, but everything after that has been like pulling teeth. Installed at beginning of Oct, broke down mid month and Ameriglide will not answer their phone nor return messages. Only the installer would take our calls and managed to order a replacement chassis that would take "2 days to 2 weeks" as of 3+ weeks ago. No tracking number or further info available. Terrible experience, would not recommend to my worst enemy.
AmeriGlide® Company Information
- Company Name:
- Year Founded:
- 3901 Commerce Park Dr Ste B
- Postal Code:
- United States
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