AmeriGlide

I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...

Other than taking way longer to get here. In different days. Not all at once. Plus the idiots who ship the stuff from Raleigh don't check their work and typed my zip wrong sending these boxes to somewhere Indiana! Now been over a month of just trying to get the shipping refunded. Should be a easy one when it was their screw up. Just shop somewhere else. The people who work there suck all together.

I have been talking to this company for several months with intention to purchase once the project got to that point. I was ready in December 2020 so on December 17, 2020 I sent a cashiers check for the full purchase amount. I heard nothing from them after that. I contacted them just before the first of the year, 2021. The salesman told me my checked bounced, a complete fabrication. They presented my cashiers check twice, the first presentation my bank paid the check.

When the stairlift arrived, the installer discovered it was missing an important part (a swivel plate). He notified AmeriGlide, as did we. More than a month has gone past and there is no sign that the part has even been ordered. Phone calls get passed around from one employee to another. They promise to call back but never do. The installation department never answers the phone and never responds to his voicemail. Buying from Ameriglide was an expensive mistake.

My 90 yr. old mother needs to move is ASAP. We ordered a chairlift. It took three weeks to get here in multiple boxes. Husband contacted co for tech rep. The man was rude and gave a number to a tech that moved to CA. Called numerous times & was given to ext **. Always left VM but never heard back. Paid another co to install. Contacted AmeriGlide to get reimbursed for installation paid in advance. Sent to ext **. Three times tried to contact Wanda in accounting. Never returned calls. If I had known this would happen, I would NEVER have used this co. Never been so disappointed. Have been in touch with Home Advisor to complain. I am afraid that if I ever need tech support for problems, I will never get them resolved. I do not recommend this company to anyone. I would not have given but 1/4 star.

Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.

I had my chairlift installed on August 23rd 2019, and since then it has been operational less than 50% of the time. I have had two repair visits, one to replace a mother board (on a brand new chairlift) and a second because the chairlift, when reprogrammed after the mother board was replaced, was not set correctly, and was going passed the end and giving a "Final Limit" message and locking up.

Timothy always made himself available prior to and through my purchase of the stairlift. Right after my purchase, my father became ill and passed away on September 8 even before I could install it so it sat in my garage unopened for approximately one month. I had called Timothy and left messages and emailed him of my situation and asked for option of returning the lift. He was responding like he was before the purchase and I tried several company numbers and they all redirected back to the sales representative, Timothy.

I purchased one of the stairlifts from AmeriGlide and was very pleased with the item. The stairlift was installed in one day and the installer was efficient and conducted himself professionally, the stairlift is for straight stairs and runs well.

My parents purchased the stair chair lift on appx 4/26. The chair lift was receive and installed in a timely manner. No remotes came with the lift, even though the receipt etc said that two come with it. They sent a set - arriving about 1.5 weeks later, they did not work. Then tech support said "oh they sent the wrong ones"...about another 1.5 weeks later another set arrives. These require installation - we've been getting the runaround since then - here we are 7/29/2019, and still not installed. So, only one of them can use the chair lift. I want to reach out to the manufacturer of AmeriGlide, but all numbers lead back to the ones who are giving the runaround.