AmeriGlide

I purchased one of the stairlifts from AmeriGlide and was very pleased with the item. The stairlift was installed in one day and the installer was efficient and conducted himself professionally, the stairlift is for straight stairs and runs well.

My contractor recommended this company for my home elevator. Called them up and the technician knew everything I needed to know. Got me a price and it was about $4,000 less than another bid I got from another company. They shipped this elevator in about 5 weeks and the installer Hayward? was great, in and out in 3 days. Love it. Smooth ride no issues.

I ordered a chairlift yesterday for my dad in the Bahamas. Danny ** was the sales associate that I spoke with. I had the measurements and gave them to him, and immediately he gave me two recommendations. There was no pressure to get me to buy on my first call, and no pressure to upsell me. Danny was professional, personable and great to deal with, making the sales experience a pleasant one. It will most likely be about 2 weeks before the arrival of the product and I’m praying that the product delivery, and all the parts are in excellent shape upon delivery.

We purchased 2 Ameriglide Horizon stair lifts through Roger ** at the Raleigh store. First, just a side note, what a beautiful store! The place is a showcase and even has a working two story elevator display. Their stairlift display has a curved, which I went in to see, and 3 straight stair lift models. Roger helped me evaluate the options we had for our staircase which were using 2 straight lifts and transferring from one lift to the other or having them build a customer curved stair lift just for our staircase.

Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.

I had my chairlift installed on August 23rd 2019, and since then it has been operational less than 50% of the time. I have had two repair visits, one to replace a mother board (on a brand new chairlift) and a second because the chairlift, when reprogrammed after the mother board was replaced, was not set correctly, and was going passed the end and giving a "Final Limit" message and locking up.

Timothy always made himself available prior to and through my purchase of the stairlift. Right after my purchase, my father became ill and passed away on September 8 even before I could install it so it sat in my garage unopened for approximately one month. I had called Timothy and left messages and emailed him of my situation and asked for option of returning the lift. He was responding like he was before the purchase and I tried several company numbers and they all redirected back to the sales representative, Timothy.

My parents purchased the stair chair lift on appx 4/26. The chair lift was receive and installed in a timely manner. No remotes came with the lift, even though the receipt etc said that two come with it. They sent a set - arriving about 1.5 weeks later, they did not work. Then tech support said "oh they sent the wrong ones"...about another 1.5 weeks later another set arrives. These require installation - we've been getting the runaround since then - here we are 7/29/2019, and still not installed. So, only one of them can use the chair lift. I want to reach out to the manufacturer of AmeriGlide, but all numbers lead back to the ones who are giving the runaround.

Their salesperson walked me through measurement and sent the forms and flip rail was ordered due to the specs and space to avoid tripping hazard. All paid in full. When the installer arrived he knew it was suppose to be a flip rail. And it was not so he could not go any further. He called the same rep and told him that even before he opens it it was the wrong rail but he checked it to make sure it was not boxed wrong or maybe the company had came up with new design. The rail was incorrect and could not be installed.

AmeriGlide is a fraudulent company! Twice I have ordered batteries, for my 90 year old Mother-in-Law's stairlift! Twice they REFUSED to send the batteries! When I call to ask why they REFUSE to send the batteries, they laugh and hang up! I then called several of the "store locations" and was told that Jeff Sheffer - CEO - AmeriGlide, Inc. treats them the same way too! They cannot get any parts from the Raleigh, NC location and have to depend on jury rigging to satisfy their customers! I was also told that BatteriesPlus can get these batteries, which I have done.