AmeriGlide Reviews

We purchased an elevator from AmeriGlide. The installers had to work with a new software system and did not get proper support. The chips in the elevator burnt up making the unit unsafe to use. I recently had a knee replacement surgery and desperately needed the use of the elevator.

Do not purchase an Ameriglide product. They claim 110% customer satisfaction, but this is not true. My sister ordered a stair lift for my brother-in-law. It was delivered 9/27/24. He was admitted to the hospital prior to receiving it and passed away on 10/3/24. I called Ameriglide customer service on 10/3/24. I explained our situation and was told we would receive a return call. I called again on 10/4/24. This time I spoke with an extremely rude woman who refused to transfer me to a manager until I questioned their 110% customer satisfaction policy. I was transferred to Tony, left a message, and did not receive a return call. On 10/14/24, I called again.

Very poor qualities, cheaply made and we only got 2 charging strips instead of 4 and trying to get ahold of customer service is a joke. When you click it all they want is a review so here is your review. People do not buy this chair. You will be very dissatisfied.

I am a contractor who purchased an Outdoor Ameriglide elevator on behalf of my client, which we installed. The unit was promised to be plug and play ready to go by a Salesman named Chris **. Once it arrived we discovered several issues with it. To start, the install instructions were very basic and did not match the unit. Many of the holes in which to put screws to assemble the unit did not line up. The wiring was certainly not plug and play, with male/female plugs for various connections that did not match each other. After cobbling the assembly together and many calls to their tech support with whom you have to make an appointment and wait, we discovered several connections had been wired wrong in the factory. Replaced the Main controller board, and it finally worked, briefly.

I had been doing some research, so that we could have a stairlift installed at my church. Our church has two floors and when we have fellowships (food), unfortunately, some of our church members are not able to partake in these events. I had been talking to several different companies about the stairlifts they offered, what the church was needing, and we were needing the lift installed by a particular date due to an imminent event. All the reps were courteous, but Roger from Ameriglide went above and beyond in his kindness and guaranteed that the stairlift could be installed by June 30th.

Terrible electronics; terrible service. When power goes out and it needs to be reset, it is a simple procedure, but the company wouldn't help. The installer is out of business. It took a thousand calls to finally find a company that would help (Precision Lift), but they no longer help, which means it took another thousand calls to find an independent service person. The latest issue is a solenoid when bad on door lock/unlock mechanism on one of the stops. Ameriglide wants to replace the entire locking mechanism, which is NOT broken. They want $2100 before shipping and labor. The solenoid is a $30 part at Digikey. I'm fixing it myself because what Ameriglide wants to do is NUTS. DO NOT BUY AN ELEVATOR FROM THESE BUCCANEERS.

I purchased an AmeriGlide Atlas Hercules 750 system. During the purchasing stage, the sales person assured me that there would be support and that they can provide maintenance and support. And that a technician would always be available to be deployed to help with any issues. About a year later the vertical platform fell about 2 feet towards the bottom position with people in it. Contacting Ameriglide did not help as they are only a sales façade and the real company is Atlas in Canada. After about four weeks of back-and-forth trying to reach the right people they determined that they stated that they do not send anyone and they only sent parts out. Experience to say the least dealing with them is absolutely horrible. Pay a little more and buy something that is supported.

Bought a walk-in tub ramp and tried to return due to a hardship of my customer, I never open the box and their return policy talks about sanitation as pic attached but they say, "NO. Can’t accept it back," I explained to the customer service Jessica and had to ask for a higher rank to evaluate my situation and gave me the email of Tony which I contacted via email. Took him 5 days to reply because I resend the email to only receive a No again, I would never recommend this company that takes advantage of the people, their return policy is wrong on the verbiage. Too bad choosing USA product then they wonder why we buy out of country products.

D ** sales rep failed to acquire correct measurements and guidance to install lift. When lift was returned unboxed and return confirmed, after 4 months no funds were returned had to get third party to get my money back. This company preys on its customer.

Did anyone work with the liar named Caleb? He sold us the wrong color and sent a defective/previously rejected unit that arrived broken. I have contacted the Federal Trade Commission and recently discovered that this form of "Elder Fraud" is punishable by 5 years in Federal Prison and a $500,000 fine. There is currently an active investigation involving this company and its employees.