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We purchased a Rave 2 stair glide chair from Ameriglide in July 2021. It was installed by Ameriglide’s authorized installer on 8/3. It stopped working on 8/6. Since then we have not only been waiting on the parts that their installer has said are faulty (no fault of ours), but we are waiting on any sort of RESPONSE from anyone at Ameriglide about the tracking of said parts or any timing of its repair. We have been given the run around by not only our Sales Rep, but now Customer Service as well… and, as a result, my mother – who suffered a stroke in June, removing her ability to use stairs – is on Day 47 of not being able to sleep in a bed, or use a shower. This is becoming a health and hygiene issue – and Ameriglide has gone radio silent.
A little back story… we reported the faulty chair the day it happened (8/6) and followed up again on 8/8 and 8/10. Our Sales Rep finally contacted us back on 8/12, and he stated that he would contact their authorized installer for troubleshooting and get back to us. After a week of silence, we followed up on 8/19… and heard nothing. We followed up again on 8/24, and our Rep finally responded and said we didn’t need an entirely new chair, only certain parts… and that the parts were ordered and shipped to us, and once they were received we needed to contact their installer to come out and fix.
A week went by... and no parts were delivered. No tracking information was given. Nothing. We followed up on 9/2 for tracking… no response. I finally contacted their Customer Service dept on 9/7, and my call was ‘accidentally disconnected’ on their end. They responded later that day and stated to me that they didn’t even see an order for replacement parts for our chair in our file; and they could provide no explanation why we were told they were ordered and weren’t. They requested that we send them all correspondence between us and our Rep so that they can see what is needed to be ordered, the issues, etc. We sent that on 9/8... and have heard nothing. I have made two more follow-ups with Customer Service since then for answers, any tracking, resolution... and still nothing.
We cannot get anyone to respond to us...and as a result we cannot get it repaired. And my mother is stuck on the first floor of her home – without a bedroom or full bathroom. I am at my wit's end on what we can do?! I am beyond frustrated and extremely disappointed in a company that supposedly specializes in helping people with their mobility. They’re quick to take your money; and not provide service or support. For anyone reading this and contemplating any products from Ameriglide…Run. Take your business elsewhere. And in the meantime, I suppose I have no other option but to begin to prepare for a legal battle.
BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.
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I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...
Other than taking way longer to get here. In different days. Not all at once. Plus the idiots who ship the stuff from Raleigh don't check their work and typed my zip wrong sending these boxes to somewhere Indiana! Now been over a month of just trying to get the shipping refunded. Should be a easy one when it was their screw up. Just shop somewhere else. The people who work there suck all together.
I purchased a lift chair on Dec. 21, 2020 after spinal fusion surgery. The gentleman that sold me the chair was amazing, however I never received the chair due to the secondary delivery company. I canceled the order in January 2021 and was told I got a refund of my $1439.00 on March 24, 2021, however I have never received the money. My bank has researched the so call refund and can not find any trace of it. No one will help me and The accountants will not take or return my calls or my bank's calls. I am not ok with this! I work too hard for my money.
I have been talking to this company for several months with intention to purchase once the project got to that point. I was ready in December 2020 so on December 17, 2020 I sent a cashiers check for the full purchase amount. I heard nothing from them after that. I contacted them just before the first of the year, 2021. The salesman told me my checked bounced, a complete fabrication. They presented my cashiers check twice, the first presentation my bank paid the check.
The second presentation was of course denied due to completion of the first transaction. The bank verified the payment with a letter signed by an officer of the bank. They lied and have my money! I have a copy of the paid cashiers check showing the transaction. Their bank sent me a letter upon my inquiry of the transaction. Their bank verified that the check was deposited into Ameriglide's account in full thus proving that the sales person lied about the payment. This company is a total fraud and steals from senior citizens and veterans. I have filed a formal complaint with DOJ of North Carolina.
When the stairlift arrived, the installer discovered it was missing an important part (a swivel plate). He notified AmeriGlide, as did we. More than a month has gone past and there is no sign that the part has even been ordered. Phone calls get passed around from one employee to another. They promise to call back but never do. The installation department never answers the phone and never responds to his voicemail. Buying from Ameriglide was an expensive mistake.
My 90 yr. old mother needs to move is ASAP. We ordered a chairlift. It took three weeks to get here in multiple boxes. Husband contacted co for tech rep. The man was rude and gave a number to a tech that moved to CA. Called numerous times & was given to ext **. Always left VM but never heard back. Paid another co to install. Contacted AmeriGlide to get reimbursed for installation paid in advance. Sent to ext **. Three times tried to contact Wanda in accounting. Never returned calls. If I had known this would happen, I would NEVER have used this co. Never been so disappointed. Have been in touch with Home Advisor to complain. I am afraid that if I ever need tech support for problems, I will never get them resolved. I do not recommend this company to anyone. I would not have given but 1/4 star.
Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.
I had my chairlift installed on August 23rd 2019, and since then it has been operational less than 50% of the time. I have had two repair visits, one to replace a mother board (on a brand new chairlift) and a second because the chairlift, when reprogrammed after the mother board was replaced, was not set correctly, and was going passed the end and giving a "Final Limit" message and locking up.
Now the battery is not charging and I had to pay an electrician to come in to validate my electrical lines. The electrician discovered the charger is not putting out the correct voltage. I called Ameriglide Tech support 4 times this week (10/3/19) to provide the information and to get it fixed, and no one calls me back nor have the parts been sent so I can have a 3rd party fix their product. This issue has been going on for 2 weeks. This has to be the worst customer experience I have ever had for a product as expensive as this. Feel free to call me and validate my claims. ** Richard **
AmeriGlide author review by Shelley Webb
Ameriglide designs and sells accessibility solutions like home elevators, power lift recliners and stair lifts.
High weight capacity for stair lifts: They offer a heavy-duty model which can support a person up to 500 pounds.
Warranty: Their stairlifts are specifically designed for homeowner installation and have a 10-year warranty.
Stair lift wireless technology option: Users can call the lift to the right floor using a wireless remote.
Dependable & reliable home elevators: Ameriglide’s state-of-the-art industrial grade PLC technology and cable drum drive system are extremely dependable and reliable. The elevator’s aluminum materials resist corrosion and the warranty keeps you covered for up to three years.
Custom-built products: An Ameriglide elevator can be completely custom built for your home’s space and décor. The customization includes finishes, materials and the drive system. Ameriglide also makes eight models of power lift chairs that range in price from $500 to over $1,000. Choose from two-, three- and infinite-position recliners in multiple colors and fabrics.
AmeriGlide® Company Information
- Company Name:
- Year Founded:
- 3901 Commerce Park Dr Ste B
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- United States
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