Find Stair Lifts near you
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Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got ahold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed several times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.
After receiving the stairlift, the installer came in 2 weeks later and found a miscut rail with misaligned screw holes. Replacement rail came in a week later. Long story short: Beginning June 15 to August 4th, I was given SEVERAL dates for installing the stairlift. No one ever showed. I made MANY calls trying to be the tolerant customer. Only empty promises and "I'll get back to you." Responses. Had to file complaint with BBB to get my money back. Such an unnecessary experience. I would advise BUYER BEWARE for anyone looking to purchase and have a lift installed. As a side, I went through another company 2 weeks ago, and they are here installing our new lift today!
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Yes, you're paying thousands for it but essentially it's disposable. They refuse to repair or refer you to anyone that is able to repair a 3 year old unit. They do not offer any parts either. They give you the runaround for weeks and after 2 weeks finally admit that they can't help you but that you might want to use Google (lol).
Purchased Hercules 750 Residential platform lift. Delivered to Oregon and later found out this is not legal as no contractor in Oregon will service it. Have attempted for over 6 months to put it together. Instructions are missing hundreds of steps. Videos are also missing the same. Over 20 calls into company. 4 returned. 4 rescheduled maintenance calls because they got confused? Last guy says he'll get in a video chat and walk me through the electrical portion. He no showed. Girl at the call center behaves like customers are annoying her. Not worth the price.
I would not recommend this company if you are looking for customer service. After admitting that he confused me with another customer and acknowledging that I did not cancel my request to get a dumbwaiter from Ameriglide, a Mr. Chris ** doubled down and in essence blamed me for his failure to be responsive to my request. I sent him detailed information, which he requested, and he denied receiving it. After looking up my email address and then reviewing my request, he once again launched into blaming me for the miscommunication. If you want to receive respectful and courteous customer service, along with getting specific responses to specific inquiries, then do not engage Ameriglide for dumbwaiter assistance.
If I could rate this experience with zero star(s), I would do so. This experience has been a huge waste of time, in as much before our phone conversation of 12/17/2021 I was willing to pay whatever to get a dumbwaiter from this company. I have been waiting for a response from Ameriglide since October 22, 2021. If I had not reached out today, I would not have known of Mr. **'s confusion and blunder by getting me confused with someone else. Doubling down and berating a customer for his mistake of confusing me with someone else will not lead to a consummated sales transaction. After today, I know first hand why the ratings are so low for this company.
Please BEWARE! My mother paid a LOT of money for a much needed stair lift from this company. They did a 'bait and switch' on her, telling her they had an installer in our area. Over 45 days later and this 4500.00 system still sits uninstalled and the company will not take, nor return our calls. It has given my mother intense mental anguish. This company preys on the elderly and the disabled. I can't say enough awful things about this experience and this company. Please find another company to help you with your mobility issues!
Sales and installation were quick and responsive, but everything after that has been like pulling teeth. Installed at beginning of Oct, broke down mid month and Ameriglide will not answer their phone nor return messages. Only the installer would take our calls and managed to order a replacement chassis that would take "2 days to 2 weeks" as of 3+ weeks ago. No tracking number or further info available. Terrible experience, would not recommend to my worst enemy.
We purchased a Rave 2 stair glide chair from Ameriglide in July 2021. It was installed by Ameriglide’s authorized installer on 8/3. It stopped working on 8/6. Since then we have not only been waiting on the parts that their installer has said are faulty (no fault of ours), but we are waiting on any sort of RESPONSE from anyone at Ameriglide about the tracking of said parts or any timing of its repair. We have been given the run around by not only our Sales Rep, but now Customer Service as well… and, as a result, my mother – who suffered a stroke in June, removing her ability to use stairs – is on Day 47 of not being able to sleep in a bed, or use a shower. This is becoming a health and hygiene issue – and Ameriglide has gone radio silent.
A little back story… we reported the faulty chair the day it happened (8/6) and followed up again on 8/8 and 8/10. Our Sales Rep finally contacted us back on 8/12, and he stated that he would contact their authorized installer for troubleshooting and get back to us. After a week of silence, we followed up on 8/19… and heard nothing. We followed up again on 8/24, and our Rep finally responded and said we didn’t need an entirely new chair, only certain parts… and that the parts were ordered and shipped to us, and once they were received we needed to contact their installer to come out and fix.
A week went by... and no parts were delivered. No tracking information was given. Nothing. We followed up on 9/2 for tracking… no response. I finally contacted their Customer Service dept on 9/7, and my call was ‘accidentally disconnected’ on their end. They responded later that day and stated to me that they didn’t even see an order for replacement parts for our chair in our file; and they could provide no explanation why we were told they were ordered and weren’t. They requested that we send them all correspondence between us and our Rep so that they can see what is needed to be ordered, the issues, etc. We sent that on 9/8... and have heard nothing. I have made two more follow-ups with Customer Service since then for answers, any tracking, resolution... and still nothing.
We cannot get anyone to respond to us...and as a result we cannot get it repaired. And my mother is stuck on the first floor of her home – without a bedroom or full bathroom. I am at my wit's end on what we can do?! I am beyond frustrated and extremely disappointed in a company that supposedly specializes in helping people with their mobility. They’re quick to take your money; and not provide service or support. For anyone reading this and contemplating any products from Ameriglide…Run. Take your business elsewhere. And in the meantime, I suppose I have no other option but to begin to prepare for a legal battle.
BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.
I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...
AmeriGlide® Company Information
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- Year Founded:
- 3901 Commerce Park Dr Ste B
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- United States
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