AmeriGlide

We purchased a Rave 2 stair glide chair from Ameriglide in July 2021. It was installed by Ameriglide’s authorized installer on 8/3. It stopped working on 8/6. Since then we have not only been waiting on the parts that their installer has said are faulty (no fault of ours), but we are waiting on any sort of RESPONSE from anyone at Ameriglide about the tracking of said parts or any timing of its repair. We have been given the run around by not only our Sales Rep, but now Customer Service as well… and, as a result, my mother – who suffered a stroke in June, removing her ability to use stairs – is on Day 47 of not being able to sleep in a bed, or use a shower. This is becoming a health and hygiene issue – and Ameriglide has gone radio silent.

BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.

I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...

Other than taking way longer to get here. In different days. Not all at once. Plus the idiots who ship the stuff from Raleigh don't check their work and typed my zip wrong sending these boxes to somewhere Indiana! Now been over a month of just trying to get the shipping refunded. Should be a easy one when it was their screw up. Just shop somewhere else. The people who work there suck all together.

I purchased a lift chair on Dec. 21, 2020 after spinal fusion surgery. The gentleman that sold me the chair was amazing, however I never received the chair due to the secondary delivery company. I canceled the order in January 2021 and was told I got a refund of my $1439.00 on March 24, 2021, however I have never received the money. My bank has researched the so call refund and can not find any trace of it. No one will help me and The accountants will not take or return my calls or my bank's calls. I am not ok with this! I work too hard for my money.

I have been talking to this company for several months with intention to purchase once the project got to that point. I was ready in December 2020 so on December 17, 2020 I sent a cashiers check for the full purchase amount. I heard nothing from them after that. I contacted them just before the first of the year, 2021. The salesman told me my checked bounced, a complete fabrication. They presented my cashiers check twice, the first presentation my bank paid the check.

When the stairlift arrived, the installer discovered it was missing an important part (a swivel plate). He notified AmeriGlide, as did we. More than a month has gone past and there is no sign that the part has even been ordered. Phone calls get passed around from one employee to another. They promise to call back but never do. The installation department never answers the phone and never responds to his voicemail. Buying from Ameriglide was an expensive mistake.

My 90 yr. old mother needs to move is ASAP. We ordered a chairlift. It took three weeks to get here in multiple boxes. Husband contacted co for tech rep. The man was rude and gave a number to a tech that moved to CA. Called numerous times & was given to ext **. Always left VM but never heard back. Paid another co to install. Contacted AmeriGlide to get reimbursed for installation paid in advance. Sent to ext **. Three times tried to contact Wanda in accounting. Never returned calls. If I had known this would happen, I would NEVER have used this co. Never been so disappointed. Have been in touch with Home Advisor to complain. I am afraid that if I ever need tech support for problems, I will never get them resolved. I do not recommend this company to anyone. I would not have given but 1/4 star.

Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.

I had my chairlift installed on August 23rd 2019, and since then it has been operational less than 50% of the time. I have had two repair visits, one to replace a mother board (on a brand new chairlift) and a second because the chairlift, when reprogrammed after the mother board was replaced, was not set correctly, and was going passed the end and giving a "Final Limit" message and locking up.