AmeriGlide

Now the battery is not charging and I had to pay an electrician to come in to validate my electrical lines. The electrician discovered the charger is not putting out the correct voltage. I called Ameriglide Tech support 4 times this week (10/3/19) to provide the information and to get it fixed, and no one calls me back nor have the parts been sent so I can have a 3rd party fix their product. This issue has been going on for 2 weeks. This has to be the worst customer experience I have ever had for a product as expensive as this. Feel free to call me and validate my claims. ** Richard **

When he finally responded, he told me he would run it up to management and asked for pictures of the boxes which I sent over immediately. I sent a follow up email and called a few more times leaving messages and then he responded with this email: “Hi George, Unfortunately we can’t take this lift back. It’s just too far past our company’s rules on returns. This may change at some point but I have no idea when. Maybe try Offerup or Craigslist. Best Regards, Timothy”.

After receiving this message I sent him another email and left a voice message that I would like to speak to a manager for further assistance. Timothy called me back and reiterated their policy of standing behind the 10 day return policy. When I asked to speak to a manager, he handed the phone over to someone named Robby who identified himself as a “Lowest Level Manager”. He said he was aware of my situation and there was nothing they could do since it was past their warranty according to their policy.

I then asked Robby about returning under their used or refurbished program and he stated that the buyback program didn’t exist anymore. When I asked to speak to a higher level manager, Robby told me he didn’t know who they were and I could get their information from the internet. I want to make everyone aware of their great customer service until the sale but after that they no longer willing to stand by their products or customers. I hope to hear from someone from Ameriglide that will actually be willing to resolve this issue.

The company called and they refuse to do that job due to liability of tripping hazard and the space and blames it on the customer providing the wrong measurement. They charged 500 for the installation because the product is still in boxes and have not refunded. And have won dispute by blaming the wrong measurement provided by the customer. Months have gone by product still in boxes. If there was 0 that is what they would get. That is not taking care of the elderly. ????

Jeff Sheffer - CEO - AmeriGlide, Inc. needs to have some people come to his home a teach him a lesson in customer service, and I know just the battle hardened U.S. Marines that would be more than happy to teach Mr. Sheffer this vitally important lesson! They are NOT happy about the way Mr. Sheffer has treated my 90 year old Mother-in-Law! BOYCOTT AmeriGlide! They have no Honor and cannot be trusted in any Way, Shape, nor Form!

The elevator shows up 2 weeks after promised date after many many calls to the salesman, and this is where it really gets good. I was told the install manager would be it touch to get it installed but never heard from him until I got the salesman to give me a contact number, so after a week goes by and I get in touch with him he gives me an install date of 2 weeks later, I am on a deadline. The day before the install date I call to make sure we are still on for the install and he does not know who I am. I call my salesman again and get a new install date and talk to the install manager again, now it gets even better. He tells me that I will have to supply him with labor and tools to get the job completed and that he will cover the cost. I’m on a deadline so let's get it completed.

Install manager shows up. We get the elevator installed to make a long story short and I ask who to give a invoice to for time labor and tools and he told me to give it to the homeowners. I do have all of this documented. So after paying 4700.00 for install Ameriglide sends one man out to oversee install and I’m screwed, but I see the install manager is not going to do what he said so I call my salesman again. The salesman told me he would put me in touch with the President of the company [Jim]. And I get a text from Jim saying he would send me 500.00 to compensate me. What a joke. Then he said he would up it to 1000.00, which was 1/2 of my invoice and I told him I would not agree to that and I would give him a bad review.

So after 3 weeks of not hearing from Jim I texted him back for a status update and he told me that he would still give me 1000.00 but if he did I would have to sign a agreement not to leave a bad review. Now remember has a invoice from me that he is refusing to pay and again this is all documented. I told him I would not sign and my invoice stands, and his response was to be careful what I posted as a review because he would have his attorneys look into it. So bottom line I got threaded with attorneys, paid 4700.00 for install that I did 80% of and did not get compensated for and it was not delivered or install on the promised date, and I still have an outstanding invoice with them, and I don’t think it will be paid unless I take action against them.