Leaf Home Safety Solutions Reviews

Excellent product when actually installed properly. The finished carport, front step & porch entrance areas are wonderful. The large patio has some bubble & split areas. I thought with a 20 year warranty there would be no issues with repair. Not so, they say they don’t cover cracks. Oh goodness!!

I had a floor installed in my garage on March 6, 2026. First, I must say that I love the floor and I was very pleased with the quality of the product and the expertise of the installers. But then things fell apart. In April I noticed a section of the floor had peeled off. An image on the section is included in this email. I started by contacting my sales contact Kevin ** in the Ft. Lauderdale office. He said he couldn’t help and suggested I contact customer service (877-823-8722). I made several calls to them on which they promised to forward the requested for service. After several calls and no action, they referred me to the Ohio office. I called there and left a message.

We very much regret using this company for our project in Youngstown, Ohio. We purchased a walk-in shower in June 2022 from the Hudson, Ohio, office. The project cost $12,000. We immediately had problems with a leak then, and after about seven months, the company replaced the walls of the shower to fix the leak. That was in February 2023. In April 2026, we discovered the shower floor pan was cracked, and we had a leaking shower into our basement again. They replaced the floor pan, but they cut the tiles around the bottom and replaced pieces of the tile rather than replace an entire tile. They had to come back three times after that visit because the shower continued to leak. On the last visit, the installer said the drain pipe was to too short. Rather than replacing the pipe, he nailed a 2x4 under the drain pipe in the basement to keep it in place.

Had garage floor done in December 2025. Have a small section peeling up. Have tried to get ahold of the company and the phone is never answered. I have left five messages and no calls have ever been returned. If I could track them down I will sue for the entire cost of the floor unless they honor the warranty. Avoid this outfit like the plague.

After almost two years, six visits plus three consulting visits and numerous phone calls we are left with a consistently blocked gutter system that I have now been instructed by the installers that the only solutions for me (a seventy five yr old) to either go up my ladder and clean the debris manually or purchase a telescopic snow brush and clean the gutters periodically from my deck. TOTALLY UNACCEPTABLE. I would like a senior manager or preferably a member of the board to personally call me. Michael ** Ottawa On. Canada

The worst customer service I have ever encountered. I would not recommend this company. Find a company that values you. Treats you with respect and is willing to help. Sitting on hold for hours and having to deal with extremely rude CSRs (DARA) makes me wish I would have never went with this company. I guess I am old school and remember when business used to treat you with respect and be truthful. The salespeople make a bunch of promises then they never answer their phone again. BEWARE!!

The water filter was outrageously overpriced, and the complete inability to obtain service makes this company one I strongly urge everyone to avoid. For the past two weeks, I have been trying—without success—to schedule my required annual service appointment with Leaf Home Water Solutions. The experience has been infuriating and absolutely unacceptable. My water filtration system has been displaying a constant warning that the water may not be safe, along with a nonstop beeping alarm that cannot be silenced until service is completed. This is a system I paid a significant amount of money for, and yet I cannot get the company to perform even the most basic maintenance.

After a very push over sales presentation I signed up for gutters at my home, the next day I realized I had make a mistake because it was super high quote for gutters, next day I called the 800 number to cancel since installation was going to start next day, so wanted to make sure I cancelled. Then Anthony who is the manager for the Fort Lauderdale office, called me to ask why I had cancelled. I explained the reason and told him I had given Diego the sales guy a $300 deposit check, he said, "Don’t worry, I will tell Diego to write void on the check and send you a picture of it."

Be aware — an active class action complaint has been filed against Leaf Home Water Solutions in U.S. District Court. Their contract contains a binding arbitration clause designed to block customers from legal action. Read your contract carefully before signing anything. We are rural well water homeowners in Colorado who invested significantly in this system and have regretted it at every turn. In the past week alone we experienced several no-show maintenance appointments, each requiring us to take time off work with no advance notice and no accountability.

Do NOT let this company in your house! After spending OVER $18,000 for one simple shower, we are stuck with terrible construction that they said they could repair for a mere $1,700 more. You look at the pictures and tell me, should I be paying to have this repaired?! I'll pay someone, but it won't be Leaf. Don't get stuck like I did. Please, call another company.

My shower install was completed 2 weeks ago. From day 1 the shower head was leaking water from the nozzle. I have not been able to contact anyone to come look at it. I have been calling every day. I am being told by the receptionist that someone name Aaron tried to call me. If so, he left no message. I have not been using the shower as intended.

A year ago, I paid $26,000.00 to have my two baths updated. One shower/tub updated toa step-in shower. Second updated shower/tub to new shower/tub. The grout on the seams is yellow and not complete, not to mention just sticks out & ugly. I would expect the hardware to be shiny and new looking ... wrong, it was dull & dirty. The bottom/floor of the tub/step in shower were very slippery. It took another day to have someone come out the paint a rough texture on the floor/bottom of the tub & step in shower. I really overpaid and got no quality!!

My husband and I was worried that we had not heard back from our service representative Maurice but he came through and helped me stop worrying. He did an amazing and professional job.

Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will bring legal action. We should have used Culligan.

Probably the worst purchase I have made. The shower was super expensive and builder-grade quality. I’ve had the shower only a few years, and the handle had already come loose. The shower is also very difficult to clean. To make matters worse, I’ve been making payments since 2022, but have paid down only 13% of my loan. I’m sure I could have hired a contractor and gotten a lot more for a lot less money. Ridiculous.

Scam. I'm still receiving calls, texts and emails threatening to put my house under lien even though I paid over $11000 with a CASHIER'S CHECK and have no outstanding balance! Louis and Aileen, who are 3rd party vendors hired by LHB are rude and low quality individuals! My mother just died and the added stress that my home is suffering due to these SCAMMERS is too much to bear- this has caused arguments between my wife and I while we have tried to figure out what went wrong.

I experienced serious service issues with Leaf Home Water Solutions following installation of my system. The initial install resulted in water leaks and a loss of water pressure, which took over a week to correct. During that time, customer support was difficult to reach and slow to respond. More concerning was the lack of after-hours or emergency support. When I reported an overflowing water tank on a Sunday, I did not receive a response until Monday. I was told the issue would be handled immediately, yet no technician arrived and no update was provided by the end of the day.

I’ve been ignored by this company since installation, I’ve had a problem. Ordered a system for acidity and hardness of water. Water is hard and although I’ve been told five times I’ll be contacted never happened. My lawyers are now involved. This company is pathetic, if you’re reading this don't give these people a dime.

A stair lift was installed in my home 4 years ago. Had to get service one year ago and waited and waited. Had to call 2 weeks ago because it stopped working again. They said their repair man would call. I'm still waiting. I am soon 96 years old. I now have a monstrosity on my stairs that is a danger to me and anyone else that uses the stairs..Do not buy a stair lift from this company!!!! It is a nightmare to get service!!!!

We were going to use hansons to do our walk in shower and Leaf's sales associate Crystal ** sold us on how much better their company was. It was a lie. She told us that if they break something or have any water damage that they would repair any damages that occur by their installation tech. That was also a lie. Not only was the installer over 2 hours late, he also left a huge trailer of acrylic shavings through out my house. He also FLOODED my bathroom causing water damage to my living room ceiling. He was emptying our well tank, turned on the water and walked away.

The sales person was polite and did a good job explaining things. The problem we have is they sold us 2 stair lifts, one for an eleven step run and one of a 4 step run. The four step run had to have a special piece that went up and down to prevent a trip hazard. The four step run cost more than the eleven step run. When the installer came out to install it looked and seemed like he did not have a clue what the discussion with the sales person was. He put the four step run on the wrong side even after we told him it was the wrong side.

I am extremely disappointed with a chair lift that doesn’t move. It stopped FIVE days ago, and we have been trying to get it serviced for that many days. I had reconstructive surgery on my ankle. We live in a lower level in-law suite and I am trapped. I am as upset with the service as the chair.

We are in hickory NC. If I could leave negative stars I would. One of the salesmen came out due to a fall and we were wanting to get her a lift. We have had a few companies come out to see different Prices of companies come out. The salesman quoted almost 30,000 dollars for just one set of stairs and it isn't a big house by any means. My grandmother stated that was way more than the other company that came the day before. The salesman stated to my grandmother "well you drive a genesis. That shouldn’t be an issue,” then proceeded to say what his commission would be on the sale. Then magically dropped the price to 17k and stated he will only get $100 commission.

Looks like I will be playing a lot of in between stuff.Trying to get warranty service on my shower unit. The installer they sent to do my shower. It was his first job and then I find out it was his last job after that. Now they're telling me that since I'm handicapped, and I can't get down on my hands and knees to do an inspection when the install was complete that it's my fault and it's I signed off on it. Be careful what you pay tap dollar for people.

We moved to an older home last summer that was on a well with hard water. We were buying bottled water, and our hair was breaking and skin was itchy due to the hard water. We wanted to be able to stop buying water bottles and drink filtered water and home and have soft water. We purchased the water softener and UV filtration from Leaf Home. We were told the taste would be the same as a bottle of water, and we wouldn't be able to tell the difference. Unfortunately, that's not true. Our water is now very salty and we can't drink it for that reason. Even making coffee with it makes it taste like someone poured a couple of salt packs into the cup. Really disappointed in the results and that we're still spending $$$ on bottled water.

The salesman Jeff lied about what was being purchased and installed, very rude and demanding. Sent someone out to help with installation that did not even work for the company and left the top of wall/ceiling damaged.

We had our bathtub converted to a walk in shower with a partial wall added for about 12k. Construction took awhile 2/3 weeks, then a few mistakes were made and they had to send another contractor to fix the errors and finish the job. Several months later a leak in the walls was found. They came out and fixed it right away. 2 years later, sealant coming up and mold was found growing in the joint. Called to have it fixed and come to find out not like other companies it is no longer under warranty. I would not recommend using this company.

I wish I had found this site earlier, I have nothing good to say about the company and agree they don't deliver on what they sale, $15000 to have a shower stall installed, told it was going to be done by professionals, the 2 guys that preformed the work, worked like they were from a 3rd world country. Water was hooked up backwards, the nozzle stuck out 4" from the wall, the door kept sliding open, the caulk they used is a cheap kind, very hard to keep clean, the wood and drywall were from scrap material, I could have had the whole thing done by home depot for $6000. 2 years later and I'm still mad at myself for being so stupid to have spent that kind of money for beleiving they would do the work the way they said..

Business Review: LHWS of NC – A Nightmare Experience. If you’re considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare—filled with lies, deception, and complete disregard for customer service. Deceptive Sales Tactics. I hired Leaf in NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. **, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn’t work. After installation, they instructed me to “run the system for two weeks” to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes—meaning if it didn’t work immediately, it never would. They knowingly installed a useless system.

Ugh, where to begin. Spent 3 hours with the sales rep at my house. Was originally going to go the Bath Fitter route because it was within my budget. I expressed concerns over some stains on the caulking and Leaf rep told me it was without a doubt black mold and the only way to fix it was a total shower reno (twice the price of the Bath Fitter option). This wall backs up to my child's bedroom so of course I wanted it fixed.

We purchased a shower/bathtub combo in May 2022. Since that time frame we have had water leak issues primarily with the main shower. Several installers came out, with the most recent being Wednesday, October 23, 2024. When the installer finished the work, the shower started leaking two days later. I called and texted the numbers of the POCs who we were in contact with earlier and was told someone would contact me soon (via text). As of today, Wednesday November 13, 2024, no one has contacted us. All communication has stopped! My husband and I have called and texted several times, but nothing has happened other than puddles of water in the corner of our bathroom floor and my sinus flaring up due to my "SMELL" of water. Also, not to mention the underneath damage to our floor due to this ongoing issue. I am waiting on a contractor to address the damage. I do not recommend this company!

DO NOT DO BUSINESS WITH LEAF!!!! This company is predatory to put it lightly. They feed off your pain and extort you with a hope for a solution. My 84 year old mother lives alone with a health aide since my father passed in 20201. They sold her a THIRTY THOUSAND dollar walk in bathtub. 30 grand. Their “cheaper option” was a $19,000 walk in shower with a fold down seat. The craziest part is it was $30,000 AFTER their “discounts” that were only valid that day. They started at 39k. This should be absolutely criminal.

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.

Scam mlm company that markets to unsuspecting seniors for financial extortion. Initially you get about 599 phone calls until you finally let them send a rep over. That should be red flag number 1. Then they send a seemingly nice person trained to deceive seniors for financial gain to give you a fancy presentation with a requirement to sign right that moment. Then you sign a contract for financing with absolutely no written terms for a subpar loan that is outrageously different than the terms verbally given to you which you find out way later after your check is cashed.

I am extremely disappointed with my experience with Leaf Home Solutions. I initially paid a substantial $3,000 deposit for a bathroom shower remodel, expecting a level of professionalism and communication that would match the size of the investment. Unfortunately, my experience with this company has been nothing short of a nightmare.

The communication with this company was so excellent. They kept me informed of when the materials would arrive. They made sure I got what I wanted. I wanted black fixtures and they special ordered them for me. The installation was smooth. One guy, Chase, did very good work and barely took a break. Had it done in 2 days. It’s absolutely beautiful!!!