Leaf Home Reviews

After almost two years, six visits plus three consulting visits and numerous phone calls we are left with a consistently blocked gutter system that I have now been instructed by the installers that the only solutions for me (a seventy five yr old) to either go up my ladder and clean the debris manually or purchase a telescopic snow brush and clean the gutters periodically from my deck. TOTALLY UNACCEPTABLE. I would like a senior manager or preferably a member of the board to personally call me. Michael ** Ottawa On. Canada

The worst customer service I have ever encountered. I would not recommend this company. Find a company that values you. Treats you with respect and is willing to help. Sitting on hold for hours and having to deal with extremely rude CSRs (DARA) makes me wish I would have never went with this company. I guess I am old school and remember when business used to treat you with respect and be truthful. The salespeople make a bunch of promises then they never answer their phone again. BEWARE!!

The water filter was outrageously overpriced, and the complete inability to obtain service makes this company one I strongly urge everyone to avoid. For the past two weeks, I have been trying—without success—to schedule my required annual service appointment with Leaf Home Water Solutions. The experience has been infuriating and absolutely unacceptable. My water filtration system has been displaying a constant warning that the water may not be safe, along with a nonstop beeping alarm that cannot be silenced until service is completed. This is a system I paid a significant amount of money for, and yet I cannot get the company to perform even the most basic maintenance.

After a very push over sales presentation I signed up for gutters at my home, the next day I realized I had make a mistake because it was super high quote for gutters, next day I called the 800 number to cancel since installation was going to start next day, so wanted to make sure I cancelled. Then Anthony who is the manager for the Fort Lauderdale office, called me to ask why I had cancelled. I explained the reason and told him I had given Diego the sales guy a $300 deposit check, he said, "Don’t worry, I will tell Diego to write void on the check and send you a picture of it."

Be aware — an active class action complaint has been filed against Leaf Home Water Solutions in U.S. District Court. Their contract contains a binding arbitration clause designed to block customers from legal action. Read your contract carefully before signing anything. We are rural well water homeowners in Colorado who invested significantly in this system and have regretted it at every turn. In the past week alone we experienced several no-show maintenance appointments, each requiring us to take time off work with no advance notice and no accountability.

Do NOT let this company in your house! After spending OVER $18,000 for one simple shower, we are stuck with terrible construction that they said they could repair for a mere $1,700 more. You look at the pictures and tell me, should I be paying to have this repaired?! I'll pay someone, but it won't be Leaf. Don't get stuck like I did. Please, call another company.

My shower install was completed 2 weeks ago. From day 1 the shower head was leaking water from the nozzle. I have not been able to contact anyone to come look at it. I have been calling every day. I am being told by the receptionist that someone name Aaron tried to call me. If so, he left no message. I have not been using the shower as intended.

A year ago, I paid $26,000.00 to have my two baths updated. One shower/tub updated toa step-in shower. Second updated shower/tub to new shower/tub. The grout on the seams is yellow and not complete, not to mention just sticks out & ugly. I would expect the hardware to be shiny and new looking ... wrong, it was dull & dirty. The bottom/floor of the tub/step in shower were very slippery. It took another day to have someone come out the paint a rough texture on the floor/bottom of the tub & step in shower. I really overpaid and got no quality!!

My husband and I was worried that we had not heard back from our service representative Maurice but he came through and helped me stop worrying. He did an amazing and professional job.

Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will bring legal action. We should have used Culligan.