Leaf Home Reviews

Be aware — an active class action complaint has been filed against Leaf Home Water Solutions in U.S. District Court. Their contract contains a binding arbitration clause designed to block customers from legal action. Read your contract carefully before signing anything. We are rural well water homeowners in Colorado who invested significantly in this system and have regretted it at every turn. In the past week alone we experienced several no-show maintenance appointments, each requiring us to take time off work with no advance notice and no accountability.

Do NOT let this company in your house! After spending OVER $18,000 for one simple shower, we are stuck with terrible construction that they said they could repair for a mere $1,700 more. You look at the pictures and tell me, should I be paying to have this repaired?! I'll pay someone, but it won't be Leaf. Don't get stuck like I did. Please, call another company.

My shower install was completed 2 weeks ago. From day 1 the shower head was leaking water from the nozzle. I have not been able to contact anyone to come look at it. I have been calling every day. I am being told by the receptionist that someone name Aaron tried to call me. If so, he left no message. I have not been using the shower as intended.

A year ago, I paid $26,000.00 to have my two baths updated. One shower/tub updated toa step-in shower. Second updated shower/tub to new shower/tub. The grout on the seams is yellow and not complete, not to mention just sticks out & ugly. I would expect the hardware to be shiny and new looking ... wrong, it was dull & dirty. The bottom/floor of the tub/step in shower were very slippery. It took another day to have someone come out the paint a rough texture on the floor/bottom of the tub & step in shower. I really overpaid and got no quality!!

My husband and I was worried that we had not heard back from our service representative Maurice but he came through and helped me stop worrying. He did an amazing and professional job.

Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will bring legal action. We should have used Culligan.

Probably the worst purchase I have made. The shower was super expensive and builder-grade quality. I’ve had the shower only a few years, and the handle had already come loose. The shower is also very difficult to clean. To make matters worse, I’ve been making payments since 2022, but have paid down only 13% of my loan. I’m sure I could have hired a contractor and gotten a lot more for a lot less money. Ridiculous.

Scam. I'm still receiving calls, texts and emails threatening to put my house under lien even though I paid over $11000 with a CASHIER'S CHECK and have no outstanding balance! Louis and Aileen, who are 3rd party vendors hired by LHB are rude and low quality individuals! My mother just died and the added stress that my home is suffering due to these SCAMMERS is too much to bear- this has caused arguments between my wife and I while we have tried to figure out what went wrong.

I experienced serious service issues with Leaf Home Water Solutions following installation of my system. The initial install resulted in water leaks and a loss of water pressure, which took over a week to correct. During that time, customer support was difficult to reach and slow to respond. More concerning was the lack of after-hours or emergency support. When I reported an overflowing water tank on a Sunday, I did not receive a response until Monday. I was told the issue would be handled immediately, yet no technician arrived and no update was provided by the end of the day.

I’ve been ignored by this company since installation, I’ve had a problem. Ordered a system for acidity and hardness of water. Water is hard and although I’ve been told five times I’ll be contacted never happened. My lawyers are now involved. This company is pathetic, if you’re reading this don't give these people a dime.