Independent HomeConsumerAffairs Accredited Brand
Independent Home is America's Leader in Affordable Walk-In Tubs. Our mission is to help seniors and the disabled bathe safely and comfortably in their own home. With over 10 different models and sizes, we can meet the specific needs of any bathroom application. We look forward to serving you and your loved ones.
As an educated consumer I have been accused of being obsessive about "doing my research". The fact that this purchase of a walk-in tub was for my mom made me be even more diligent. That's when I came across Independent Home online. From my initial call with Ari I felt at ease with his concern and desire to accommodate us with whatever we would need. He visited her home and I must say that this is where he belongs... In your home.
As a nurse I am sensitive to the fact that those in the "home care" world must have empathy... He listened intently to the details of mom's latest fall. He picked up right away on my anxiety given the fact that I live out of town and am trying to do whatever I can to make her home as safe as possible. His calm, caring demeanor allowed me to be able to hear all the information he was sharing with me. After a few minutes with his tape measure he laid out a plan for us. I never felt pressured or uncomfortable with the decisions I needed to make regarding the tub model that we chose.
On installation day my "crew", Riaz, Roberto and Brian, showed up at the door ready and prepared for the day. I was taken back by their care and respect for my mother's home... not the usual with my experience with contractors/installers. They listened to me, listened to Ari who had spoken with them before they came and did not stop working for the entire time they were here!! The ancillary concerns I had when I initially met with Ari were carried out by the crew to a T. Roberto went over everything with me during the demonstration of the tub operation and I was thrilled with the entire experience. If you don't choose Independent Home for your tub purchase and installation I wish you luck. 5 stars does not say enough. Thank you so much IH... Please consider this review a verbal hug!!!
My walk-in tub from Independent Home fits in where my other tub did. It has a low threshold and a small door to get in but I sit down and use it. I decided to get a walk-in tub from them due to the price, which was right. The dealer was helpful and the installation went well. It was loud and noisy, but they did it rather quickly. They came in one afternoon and then the next afternoon, they were through. Also, the quality of the tub is good. I had to do the reset with the pump and everything once, but it has worked okay.
The Independent Home walk-in tub was cheaper and it had a lifetime warranty on it compared to the other ones that had a limited warranty. It sits in there, it has jets in it and a shower. During my purchase, the reps came and they told me all about the tub. I decided I wanted it and within a week, the dealer sent somebody to put it in for me. The installation team was really friendly. They kept busy and went about their business. It took longer than two hours for them to put the tub in because I live in the trailer. You have problems when you have to put one in the trailer, but they went ahead with it. I really like the quality of the tub and I like the jets and the fragrance thing that's on the side. I told my friends about my walk-in tub and they liked it.
I wanted a walk-in tub. A salesman came out to talk to me about Independent Home and I liked what he showed me. Then, I made arrangements to have the tub done. However, they couldn’t get a pool-sized tub around the corner so they had to come back with a tub about 6 inches smaller. The installers were very professional and did a wonderful job. They came in the morning and by 5:00, they were finished. It was all done in one day including the water heater. My tub looks beautiful. They left it clean and nice. It was next to the toilet and I would sit and go in it to clean up. It was perfect. I use it mostly for the shower. The tub uses a lot of water so I use it once a week. I’ve had it for a couple of months and so far, I’m very satisfied with my experience.
Independent Home was the first who came out here and gave me a halfway decent price. The gentleman that we spoke with was very polite. I got good vibes from them and our need was there so we did it with them. The young man who came and put it in was very nice and helpful. He had a helper. I'm very happy with all of it and I enjoy it.
We were shown a couple of models by Independent Home and the walk-in bathtub that we got was more suitable for our needs. One individual told me that before we buy it from Independent, I needed a bigger water heater. Independent thought my water heater was big enough and I found out it's not. Once I fill the tub up, I have to wait until the next day or later before we run into more hot water because it takes the whole tank to fill it up and we were not aware of that. But the sales experience was good and the price was the main thing we went to Independent Home. The installers were great too.
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I thought it would be easier to bathe in a walk-in bathtub. A dealer for Independent Home explained everything to me but he only did it once and I had to try to remember everything. He left the paper to read though. But I have to get a much bigger water heater because the little 30-gallon water heater just covers the ankles. I was also told that I needed a 40-gallon instead of the 30-gallon water tank.
The installation team was nice and polite, and it didn’t take them all day to do it so it was good. But I paid too much for the tub and that's bothering me. I wonder what their tubs usually sell for. It was also with a strange kind of bank that I had never heard of. I don't know if they're charging interest up on the overall cost. Overall, because of the cost of the thing, I wouldn't recommend Independent Home.
My wife was looking for stuff on the internet. She filled up information on several different places and Independent Home was the first and only one that gave us a response. The salesman, Gary, was a good guy. He was very informative and very well spoken. He was giving facts to the questions that we had. We felt totally relaxed when we did the purchase. When we asked the time frame and what demolition will be involved, Gary was very thorough with his presentation.
I used to be a contractor so I knew what the installation team was going to do. However, the only thing I was not satisfied with the contractor’s customer service is it was not so much light in etiquette. I showed up at a time and I should be out of their way at a time. I was aware that the installation should take no more than two days but they stayed until almost 11:00 that night to make sure they get it done then they just went away. It was a long time to have somebody in my home doing something like that even when it's necessary that it wore me out a little.
We upgraded to a 50-gallon tank and the water gets chilly before I get the tub full enough to cover all the jets. I wouldn’t have that issue if Independent tub has an on-demand water heating source. Other than that, I'm very satisfied with the service itself. I've had several injuries over my lifetime and now they never stop hurting. So, it’s very therapeutic to use the tub and I was not disappointed with my Independent tub purchase.
We're really pleased with Independent Home and we really like our 28 x 48 white Life Tub. And it's got the spray on it. We don't have the shower on it because we have a shower. The person who sold the tub to us was really good and thorough. He also pointed out things. The installation team that came and did everything was excellent. Luckily too, I had a toilet and a sink that needed to be put in and they put it in for me at no charge. I really enjoy the tub. In fact, I'm sending a picture of the tub to a neighbor of mine to have him contact Independent Home.
We went to a seminar and one of the subjects was about walk-in bathtubs of a very small company that was local in the state of Washington. When they came here and bid the job, I was uncomfortable with them so I started looking around. I saw an ad of Independent Home in the Yellow Pages then I called them and they responded. They sent a salesman here and he talked about the value of the tub, how simple it would be to install, then gave me a price that I thought was acceptable at the time. The model that we chose was the smallest one that they had and it fit the place that it belonged.
The installation went great but we have problems with the water heater. I told Jerry, their installer, that the water was not hot enough to fill up the tub. He showed me how to use the faucet so it would fill up but it doesn’t. The water tank is also barely sufficient so that we could set in a full tub. They changed the tank that was there but they were both 50-gallon tanks. They should’ve put in a bigger one. It was inadequate to use the jets or use it as a tub. We have to use it as a shower and it was not what we paid for. We want to know whether they will provide a tub and a tank that is satisfactory so that the jets could be used and we haven't heard from anybody since the last time Jerry was here and finished his installment. We're not happy with what we've got.
I had a stroke and I couldn't get in a regular bathtub. I got a walk-in tub from Independent Home that has the shower and the vibrating stuff on it. Independent Home's rep was nice and he explained everything to me. The installers were great. And I love my Independent Home bathtub. The company was cheaper than most of the people, too. I'd recommend them to everybody.
We had checked another company here in the area. Part of our home is a trailer that we have built onto and they told us that they would not put tubs in a trailer. We didn’t check any further because we figured if one company wouldn’t do it, then nobody else would. Somebody from Independent Home called here one day, and my husband set up an appointment with one of their employees who came and told us all about the walk-in bathtub. We chose a model that seemed like it fit all of our needs and the guy that talked to us seemed like an honest person. The installation went fine. The installers did a perfect job and everything looks great. Moreover, they were very courteous and as nice as they could be. We are satisfied customers. We're pleased with Independent Home and it's a good choice.
I had to crawl out of my jacuzzi. I liked Independent Home’s salesman and his presentation, as well as their pricing. The salesman showed us a video, and he quoted me the price on one of the many different models. And then, I also had another company, Safe Step, and that guy made a presentation and gave me a price too. I told Independent Home’s salesman that I would call him and let him know by Thursday if we've made up our mind. And when I called him, I asked what he quoted me on my model, Select. I told him we were trying to make up our mind about which tub to get, and he gave me another price that was lower than the price that he had written down for me.
The installation team was great. It was a husband and wife. They called prior to them getting here, and both of them went about their business. We were offering some lunch but they brought their own. They got the work done, but they left a pair of pliers, and we didn't find it until after they left. I called the office and said that if they'd give me the installers' name and address, I'd mail the pliers to them, and Independent Home said they would take care of it.
I've been in the Independent Home walk-in for about three or four times now. This particular area of the house has got a 50-gallon water heater, and I run out of hot water filling the tub up. Other than that, we're happy. They gave me a warranty. They called me and said when the thing was going to be here and if I ever had any questions to call them. So, we're in good shape.
I have two baths in the house, but they have regular bathtubs where I have to step over. I’m 82 years old and I was afraid I was going to fall down. I got a big tub from Independent Home. I open the door, walk in there then take a bath. It’s nice and it works well. The installers gave me a lot of stuff but I haven’t started using the tub because somebody was supposed to come in and inspect something, and I wasn’t here. And they haven’t called back yet. Other than that, the tub seems like a good quality. Give it a try.
It was very easy buying a tub from Independent Home. They dealt with us professionally. They came in, they took our old one and put the new one in. They were very clean and efficient. I couldn't have asked for anything more. I would recommend them.
After we moved, Independent Home was the first one I saw regarding walk-in tubs. A guy came out and we talked about the tub, then we debated where we were going to put it and about the size of the water heater that we had. We wanted the air stuff in it then we tossed around a few different models and went with the average model. Purchasing the tub was a cinch. After the guy came out and we decided what tub we wanted, I put a down payment on it then I paid the rest once it was installed and working fine.
They had somebody change what day they wanted it installed and so they called and said they had an opening sooner than what they had scheduled. So they were able to come sooner than what was scheduled which was nice because we were moving into the home. We wanted all these stuff done before we brought all the furniture in.
The installation team was great. There was one main guy and he had two apprentices with him. They did all the hard and dirty work. They took out the bathtub and switched all the plumbing around. It came all the way from the door through the living room and to the bathroom. They were here for three days and every night, when they were done, they picked up their cloth, got down on their hands and knees, and went around picking up any bit of trash that they saw. I've nothing but kudos for Independent Home. They were fast, efficient, very polite, and very nice. They didn’t mind my little puppy or anything running around getting in their way. I would tell others that Independent Home did good work, their product was excellent, and they would be a good company to go with.
I'm so glad we bought a walk-in bathtub from Independent Home. So far, I haven't heard my dad complain about anything. He really needed it because he was climbing into the tub and sitting on a bench. He made the appointment and we were impressed with the salesman. He was personable, explained everything well, and he didn’t pressure us. Even after the installation, he asked us if we had any problems or questions and that we could get a hold of him if we did.
The guys that came and installed the tub were also good considering that the place where the tub would be located was not easy to get to. They had to carry some stuff across the yard and up the side of the hill. They could drive up there, but they didn't want to bring the truck up there on the grass. They explained everything a few times so that we understood it all, then they cleaned up all of their mess and we were happy. The walk-in bathtub went exactly in the same place as my dad's old bathtub. It has the jets in it and you can put the snowy stuff in there. It has worked out well for my dad. I'd tell friends that if they also want one, they should get a hold of Independent Home.
The guys from Independent Home who came to install our Deluxe bathtub cleaned up. I like our tub's size and the other things that went along with it. I also liked Independent Home's pricing.
I went online and talked to another company. When the guy on the phone mentioned the price, I said that it was awfully high. He then wanted to know what kind of house I lived in. I live in a mobile home and it seemed like he was automatically through talking to me. It made me feel like he didn't think I could afford it. Then I got a phone call from John who is from Independent Home. He said that he'd seen that I've been looking for bathtubs. I said, "Yeah. But too much money." So he said, "Let me come over and talk to you."
He came in here, showed me the tub, and told me the price of it. I told them what I wanted to pay. He asked me if I was a veteran and I said that I'm a retired veteran. That gave me some points and then he asked me if I'm going to AARP, which also gave me some points and he brought it down to my price range. He was just straightforward about it and he told me how much he could sell it to me, installed and ready to go so we bought the tub.
We bought a walk-in bathtub that has 30 something jets in it. It took three weeks before we could get it installed. The installer was a really nice guy. He took out my old tub and put in the new tub. I had a 40-gallon hot water heater and I told them that when I was buying the tub. They said they had a booster that would take care of the extra water I would need. They did that, but I didn't have enough hot water. I called the plumber back and told him about it. They came back and adjusted the booster.
Another week goes by and I still don’t have enough hot water so I called the main office and they got a hold of their plumber. They put in a 50-gallon hot water heater in with the booster and took mine out but it still didn't work. Finally, they put my 40-gallon back in with their 50 and now we have plenty of hot water. They did everything on their own and never charged me a penny. It was good of them to fix the problem instead of just taking the tub. I would tell friends to talk to Independent Home and see if they could give them the price that they can afford.
Independent Home was the only walk-in and specialty tub manufacturer advertised. Their representative was very nice and informative. I got a walk-in shower, and the guys who came to install were polite. I brought a chair and went into the other room and they closed the bathroom and didn’t disturb me. I've enjoyed the shower. It’s a very good quality shower.
I had three different tub brands come and give estimates, and Independent Home was the best deal. I’m a big fellow and I got the biggest tub model. When I purchased the tub, everything about the experience was fine. All the representatives that came were professional. The rep who sold it to me was able to give me a better deal on all things considered and that was the biggest selling point. He had a good personality and that alone was great. The installation team was great as well. They came although they started a bit late picking up some stuff and they had a little trouble. They took a little more time than I thought it would, but they were out of here by about 6 PM. They filled up the tub and demonstrated how the bubble technology works.
One of my biggest problems was getting in and out of the tub that I had and I love the fact that the Independent tub is a decent shower, and it has the walk-in aspect of it. I've not been able to use it yet as a bathtub because I only have a 40-gallon water heater, so I just use it for the shower until I can afford a bigger hot water heater. But as far as I can tell, Independent Home is the place to go to.
Independent Home's price was better than other manufacturers, and their salesman was exceptional, too. He was very cooperative, helpful, straightforward and didn't press me for decisions. He also extended the warranty for new owners. I liked him. I bought a standard unit tub that has both the water and air jets. The installers were very neat and did an awfully nice job.
Everything with Independent Home was top-notch. The installation team was very professional, courteous and cleaned up after themselves. The overall quality of the tub is outstanding. I have used it several times and I really like it.
I selected Independent Homes tub because they had an installer who was a general contractor who said he was able to do my entire bathroom (tile, plumbing, etc), so I wouldn't need to coordinate with multiple contractors. And, I checked his references and was told he did great work. Well, he didn't. He was always 1-3 hours later than he said he'd be here every day. He brought in an "expert" tile guy, who it turned out had almost NO experience and he never checked on his work or supervised him. Much of his work had to be torn out and redone, delaying my project. In fact, parts of the floor tile needed to be redone 3 times!
The trim around the window isn't done to my satisfaction. He didn't correctly install the vanity faucet, so I now have a plumber here re-doing that work and installing a new faucet that I didn't need before this project began. He lost my shower curtain and my outlet covers, so I had to spend more money replacing those items. When I used tub the 1st time, the drain closure didn't work, so the company had to send out a plumber to fix that. Tub seems OK now, but it took 3 weeks to get this project done due to their mistakes, untimeliness, and not having the products needed (making several trips to the store). Don't use Andrew for your installation/remodel.
I purchased a walk-in-bath tub. There was no problem with the tub but the salesman that sold it was not very helpful. We had planned on putting a walk-in-shower as my husband is handicapped. He advised putting in a walk-in-tub even after I showed him and explained how he would have to get in one. Well, we had it installed and he can't get in it. They offered to take the tub back out and put a shower in for an unreasonable price. The company says I am an adult and should of said no I wanted the shower. Plus it is recommended to have a 50-60 gal. water heater and ours was only a 40 gal. and he knew that also.
The walk-in tub I got from Independent Home was great and I'm very happy. Things went like they said it would. However, it was overpriced. I had trouble getting out of the bathtub. The salesman was not totally honest. I did not want anything that circulated the water. I only wanted air vents and that's what I got. However, he told me that it blew warm air, which it does not. Other than that, he was honest. I liked the waterpool, but I didn't want the water to go back through the pipe. Their installers, a husband and wife team, were fantastic. They called me to tell me that they would be on time and they were. They were very personable and considerate. Plus, they answered all my questions and did exactly as I asked. It's the only good part about getting old that I can say.
I was reading something about walk-in bathtubs and my wife had been wanting one and it was so near Christmas. A guy representing Independent Home came out here to talk to us and I liked what he did. He was well-versed in what the company offered and we bought the tub on the spot. We got the tub that had jets in it which my wife was needing. We're both old, I'm 71 and she's soon to be 70.
We started construction on it right away and they did a very good job on it. They did the demolition and took the old tub out. They had to remove a couple of doorframes and facings in the bathroom to get it out which was a little bit more involved than what they felt they would have to do at the time. Other than that, it was pretty much a really smooth installation. We're installing new tiles and that's supposed to be starting tomorrow in that particular bathroom. I used the tub one time but my wife uses the tub weekly. As a matter of fact, it has been used several times during the wait month. My sister and brother-in-law came in and used it and they liked it. My oldest daughter used it and she liked it as well. I'm pretty satisfied and I've recommended Independent Home.
I'm disabled and in a wheelchair so I went with the handicap walk-in tub and I chose Independent Home because of their warranty. Their people were excellent and the installation was marvelous and expedient. The tub makes bathing a lot easier and safer. It was an enjoyable experience and the tub's quality is beyond my expectation.
I enjoy my Independent walk-in bathtub. I like that you can just sit down and take a bath, without being afraid you’re going to fall. The installers were courteous and cleaned up after themselves.
The walk-in bathtub from Independent Home is so relaxing. I'm really enjoying it. It's also easy to get in and out of, unlike with that of a regular tub where I couldn't get in anymore. The rep could sell and was kind and wonderful, and the installation team did great.
Independent Home's walk-in tub was advertised on TV. It has the heated thing, which we didn’t want because maybe we’d get burned from those things so we got the one without the heated seat. The salesman that came here explained stuff to us. He had written off a lot of the stuff that was on that chart and he was very honest. We don't have much of an education and we don't read and write like most folks do, and he said we could take the chart and have someone read it to us to make sure that he didn’t say something that wasn’t on it. He was very nice above board and I was tickled with that.
I like the way Independent Home did the model that we bought because they hooked it up where it started going into our own septic tank. There's a piece of pipe I can snatch out, hook the grasp, or weed it around. We have our own septic tank and it's not on the city. We have a big old backyard and we got it back there. The installation team was wonderful and did an excellent job. The man had trouble trying to find one part but he got it and it was all right. I loved the experience and we couldn't be happier.