As an educated consumer I have been accused of being obsessive about "doing my research". The fact that this purchase of a walk-in tub was for my mom made me be even more diligent. That's when I came across Independent Home online. From my initial call with Ari I felt at ease with his concern and desire to accommodate us with whatever we would need. He visited her home and I must say that this is where he belongs... In your home.
As a nurse I am sensitive to the fact that those in the "home care" world must have empathy... He listened intently to the details of mom's latest fall. He picked up right away on my anxiety given the fact that I live out of town and am trying to do whatever I can to make her home as safe as possible. His calm, caring demeanor allowed me to be able to hear all the information he was sharing with me. After a few minutes with his tape measure he laid out a plan for us. I never felt pressured or uncomfortable with the decisions I needed to make regarding the tub model that we chose.
On installation day my "crew", Riaz, Roberto and Brian, showed up at the door ready and prepared for the day. I was taken back by their care and respect for my mother's home... not the usual with my experience with contractors/installers. They listened to me, listened to Ari who had spoken with them before they came and did not stop working for the entire time they were here!! The ancillary concerns I had when I initially met with Ari were carried out by the crew to a T. Roberto went over everything with me during the demonstration of the tub operation and I was thrilled with the entire experience. If you don't choose Independent Home for your tub purchase and installation I wish you luck. 5 stars does not say enough. Thank you so much IH... Please consider this review a verbal hug!!!
We bought the Celebrity walk in tub over 5 years ago. The installation was done in a few hours and the job looks today just like it did when the job was done. Our installers left the bathroom cleaner than when they went in I do believe. Those that 'borrow' the tub when staying with us are still impressed. We've used the tub almost daily and it still looks like new. After viewing a Premiere walk in tub our neighbor paid a lot more for, I'm sure we got the best product at the best price.
I saw that Independent Home makes their own products and their guarantee. The sales rep did a great job. He was really nice, polite, courteous and very knowledgeable. The installation team were superb and they tell exactly what was going on all the time. They had to cut a part of the wall out to get the tub in. And when they put that back, I can’t tell if it had been done. They knew what they're doing and did everything so meticulously, perfect, and they cleaned up. I would recommend it to anybody for the good job they did and how well they explained everything.
We purchased the tub from Independent Home and their dealer was very good. I wasn't home when the installation team came but they made a mess. They cut a hole in the floor to go to the drain so I had to make a patch to put in there. That was a pretty bad judgment on their part.
Our experience with Independent Home was very pleasant and satisfying. The installers had a problem that day but they resolved it. They came from Olympia and the traffic that day was terrible so they were late coming. But other than that everything was fine.
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We got an Independent Home tub for the price and put in a new hot water heater at the same time because they wanted to make sure we were gonna be able to fill the tub. However, we have to wait 10 to 15 minutes about three times in order to actually fill the tub and be able to use the jets. We also received the shower curtain rod, but never received the shower curtain. The guy who installed it told me that there was a modulator that needed to be put on it yet and said when we got it, to call and let him know and he’d come and put it in. But we’ve never gotten it. Plus, he told us we’d receive paperwork from GE Financial and we’ve never gotten that either.
I took the face plates off of the hot water heater trying to find the thermostat or the dial on it to turn it up, but there was insulation underneath and I didn’t want to move that out a lot. I figured that when he comes back to install the modulator, we could ask him to turn the temperature up a little bit. Actually, we didn’t really have a clue at that point in time that we weren’t gonna have sufficient water to fill it. I would recommend them if we can get these things rectified.
Somebody called me from Independent Home's office and that was the first time I had somebody out here to talk to me about walk-in bathtubs. My purchasing experience with them was easy and their installation team were very good. I had a fairly small area so I didn’t think they could get a tub in there. So, I had lost a part of an entryway closet but they explained that to me before they tore into it, and made sure I understood and it was okay.
When the sales rep was here, I told him I have a bad leg and I didn’t think I could get in a tub and get the door closed so I needed one that opened out. I also mentioned that to the installers and so before they started on it, they took the tub off the truck, unpacked it, and set it right there in my garage where I could see if I could get in and close the door in, which I could. It would’ve been awful to get that installed and I won't be able to get in there and close that door. They made sure that I could do that and they were really good. The first time I got in there, my foot would slip and I couldn’t get up. What my daughter did was she threw a towel in there so my foot would hit that towel and I'd be able to get up. But I needed to get up on my own without somebody having to be there so the 'slippy' things that my daughter stuck on the bottom of the tub have worked and I can get up fine.
Furthermore, there’s no place to put the soap and the shampoo that’s convenient. On top of my bad leg, I have COPD so, a lot of reaching and different things makes it hard for me to breathe because I’m on oxygen a lot. I'd have to twist to get the shampoo and conditioner from where I can set it and reach to where I could set the soap. My daughter got a thing that was supposed to hang on rough walls, but it wouldn’t even try to hang on. It would've been better if there was something like a basket wire that would hold shampoos and soaps on the wall that they could put when they’re installing it that didn’t stick out too far. Other than that, my experience has been good.
Independent Home said the things that I wanted to hear so I purchased a Walk In Tub from them and I like it very well. I had knee surgery recently so I like the fact that I can sit down in there. That way, I can usually dance aerobic exercise in the water. My purchasing experience was easy and their installation team was great. However, the caulking around my bathtub started cracking afterwards. So I called their rep and he told me to get a man to come in here and do it and send him a bill. So I got someone in here and it’s held up good. I’m just waiting for them to send me the reimbursement.
We're very pleased with Independent Home. The people that installed the tub knew what they were doing. There's just a couple of little things that they didn't get right, but I hadn't called them because I can take care of it. We've just used it a couple of times and we're still able to take showers. When they installed the tub they also placed some higher toilets in, the ones that don't use so much water when they flush, and the things in the showers to hold on to. Whatever we wanted, they took care of them for us. Everything is going good. I got our salesman Jack's phone number so if there was anything that I really need to talk to him about, I just call him.
My boss has seen a commercial for walk-in tubs and he called the number. His son-in-law and son looked at all consumer reports and tried three different companies then they went with Independent Home because they had better comments. The salesman came in and stayed for quite some time. We had to wait for my boss's daughter and son-in-law to come back and they talked. He explained everything to all of us and then said, "Okay, you guys give me a call". Within that day, the son went ahead and called him and set it up. The two repair guys came the next day and it was pretty good. They came in and looked at all ways to get in and get out and really talked to us.
It was supposed to be done at one day but they actually couldn't finish until the second day because my boss had a lot of questions so they had to keep stopping the work and then go in there to talk to him. He talked about shutting the valve or seeing if they're gonna do this or that right. Then my boss's wife who has dementia was really worried about her pearl necklaces so she wouldn't stay out of the construction site. She kept going back there so we had to keep sitting in there with her and she wanted just to stare at them. I really felt bad for the poor guys but they handled it very good.
The Independent Home salesman who came by was very nice and upfront with everything. It was a good experience dealing with him. The price was one reason why I chose them. I got their biggest tub because I'm a big guy. We had an appointment with the installers but they called and confirmed that it was going to be on a certain time on a certain day. They called that morning before they came out to let me know they were on their way. There were interactions through the day if they or I had any questions. They answered my questions to my satisfaction. They were also courteous and they didn't hold back any information. We're happy with the performance of the tub. It's a good purchase and we're very satisfied.
Independent Home was the fastest to get back to me among other manufacturers. I bought cubicle model because I was limited on space and I love my tub. Purchasing the tub was a pretty good and painless experience. Though I would’ve liked to have gotten just a little bit more information, but I did get that from the contractor that put it in. He had a small space to work in and he didn’t complain once. He just took care of business, and he was great. I've already recommended Independent Home to several friends.
The installation team did a fine job and the salesman was very nice. However, he said the tub only took 30 gallons but I have a 40-gallon water heater and it takes all of that. Still, it's not enough water. There were also a few questions I asked him that he didn’t know the answer to and had to call the office.
My walk-in bathtub from Independent Home is fine, but it didn’t come with the silver thing in the hole. I made a good purchase and a good deal, but I'm not satisfied with the silverware that’s not in the tub. I'm very dissatisfied with my experience.
I got the 30-gallon bathtub from Independent Home. It’s a little bit difficult to get used to but it works good. I couldn’t get in and out of a regular tub, and my new tub is something I could just walk in and sit down on.
We got an Independent Home walk-in bathtub and wanted one with the door that swings out, the handicapped one, but it’s not the one that was put in. I was supposed to be there when the tub was put in but we happened to be out of town and my brother was there to oversee it. They came and the guy said that the tub wouldn’t fit in there right because I had a cabinet and it won’t swing out the door itself far enough. So, he ended up installing the one where the doors swings inwards. It would’ve fit because we measured but, bottom line, my dad loved the tub and so we decided we’re not gonna rock the boat at this point. It might end up totally being better for him in the long run because he likes that and he’d probably end up opening the door on it with full of water.
I have fibromyalgia and I have a bad back and so does my husband. I saw that, and it looked like from what the people said on TV, that the walk-in tub from Independent Home might be the one that we would want. And I thought we would try and see and we liked the man that we talked to very much. He came out and measured and explained. We asked questions and he was very good. I was in such need, with so much pain, that the man got it installed a lot quicker than normal. He was wonderful. The men that installed it were very good too. I really like our tub very much. I just got out of the hospital two days ago and my legs are so bad. But I got in my bathtub yesterday and it helped so much.
I liked the product Independent Home had and the price was good. The bathtub the sales rep showed us suited my mother's needs. It was a very smooth and easy purchase but the only thing I didn't like is that I needed to call the next morning if I've made a decision and give him a credit card over the phone for a $1,000. But their people were prompt in responding and their servicemen showed up on time. The installers, a father and son team, were professional, friendly and did a really good job. The tub got done when we needed it done. It was good working with Independent Home. My mom uses the tub a lot and is really happy with it.
I'm very well-pleased with my Independent Home walk-in tub. I got proposals from two other manufacturers, but I bought from Independent Home since they have a better price. I did some research and thought the hydrotherapy quality of the model I got was superior to others. I had a salesperson from Independent Home come out. He was very knowledgeable and courteous. I had a very good relationship with him. The installer was also very competent and did a good job. Everything went fine. They're very good, and I have no complaints.
My son had a gentleman redoing his kitchen and I asked him about the bathrooms. He said he didn't do that kind of work but he said he would pass my name onto Independent Home. Several days later we got a phone call and they asked if we're interested. I said we were and they came out. The salesman showed us all the features on it and we discussed everything, and the one I went with got the jets and the shower attachment. He was very knowledgeable and polite and his presentation was nice. It was a good experience from start to finish. It's working like it's supposed to and they did everything they were going to do. They were on time and did the job well. The bathroom looked nice when it was finished.
After receiving a couple of quotes from other companies I gave up on being able to afford a tub. Then I tried Independent Home. From the very first time I spoke with someone I felt at ease. I met with the salesman and it was the same feeling. The installers were wonderful as well. Courteous and respectful. My bathroom looks better than before and I love my tub.
It was the cost that made me choose to buy an Independent Home walk-in bathtub. We got one with just the bubble jets and also the whirlpool and it's a pleasurable purchasing experience. I had very little interaction with the installation team since I was still at work then, but my wife was at home and she said they were nice and pleasant.
My brother and I wanted to put in a bathtub with jets for my mother who is 92 years old. She has trouble walking, has a bad hip and is in constant pain. We interviewed a number of companies and then Ari came to moms home. We felt right at home with him. Not a pushy salesman. He listened, had no hidden costs and delivered what he promised. We call, he answers... We text, he answers. Terrific man... Terrific company.
I sat down with my plumber, was talking with him and somehow we ended up going with Independent Home. Buying the tub was quite easy - the salesman pretty well took care of my buying, advised us, and I was fully satisfied with his procedures and what he did. The only problem I ended up with was that it took me more than 10 days to get my tub hooked up. For my warranty to work, I had to have the tub completed, send that warranty card in within 10 days but I didn't have it hooked up, so I don't have that warranty - that was one thing that I regretted. Nevertheless, so far, Independent Home has been good.
The Independent Home rep showed us two models. We didn’t want to spend money for the more expensive one so we got the smaller one with the jets. The features it had worked wonders as we necessarily need it. Salesman was knowledgeable and pleasant. He was here on time and answered all our questions. The installer, Kevin, did the entire installation himself and did a wonderful job. He was the most amazing.
We bought this bathtub because it has jets and a seat, and everything on it. Purchasing the tub was really easy and the installation went great. Perfect!
Independent Home gave us a better deal, and we're satisfied with them. The overall purchasing process was very easy, and the people who came and install the tub were good. They were courteous, able to answer all my questions, and they left their work area clean.
I am not disabled nor in my golden years so many have asked why I purchased my celebrity series walk-in tub. I want to be ready for those golden years and I absolutely love my tub!! I regret not getting it sooner! I feel so much better after a long soak in this tub! It was installed in ONE day and very professionally done! Several people that visit come with their own towel and ask if they can use my tub! They love it too!! I highly recommend Independent Home if anyone is considering a purchase for a walk-in tub! They are friendly, professional and really care about their customers!! 10 stars!!!
I've told my daughter I was thinking about getting a walk-in tub. Independent Home had certain types of credits off of the amount and it was quite a large amount. When they came in the neighborhood, their salesperson shared information that there were different programs that can be costly. But he wasn't high-pressure or threatening. Other plumbers would put things in, add these other parts that need to be completed and a carpenter would come and do repairs or put everything else together again, but they said they would do all of the work including putting everything together, so I got a deal with that. I was very pleased with the presentation.
The way the young installer and his crew got the tub together was unbelievable. Installation was lengthy because I have an older house and he had to go to a depot store to get some other material, but he did it so well and it was done smoothly. They also have knowledge of the pipes. And because I have old pipes, I had some of it put in. I was highly impressed with the plumbing and getting it together, cleaning it and making it look so beautiful. I'm glad I got an Independent Home tub. When I take a bath with a regular tub, I run the water and then get in it. But this way, I sit and wait to get the water to come to me which gives me a moment to relax and wait for it to happen. I'm enjoying the hydro parts of it too, which is what I wanted. I've told some people about the tub and there have been some that appeared to be interested.
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
Independent Home has been manufacturing and installing walk-in bathtubs since 2002. They also offer walk-in showers.
- Draining: They have a “1 Minute speed drain” option
- Options: They offer a wide variety of options including a bariatric model, a compact model, a wheelchair transfer option and the option to have gold fixtures
- Customer support: They will answer many questions by telephone
- Ordering: Each model has different optional features which might be overwhelming.
- Standard safety features: Grab bar is an optional feature on some models
- Best for Individuals with limited mobility, senior citizens, individuals who want to consider aging-in-place features, individuals who are obese and have difficulty bathing in standard tubs, individuals with arthritis and those with restless leg syndrome, cramping or other chronic pain.
Independent Home Company Profile