Independent Home

I love the tub. I feel much safer and it's very relaxing. But it was sold to me and it was in my contract that they were gonna do this quick drain. That was one of my concerns. I had gotten a lot of feedback from people who had walk-in tubs about the time it took to drain. Independent Home told me it's not an issue anymore because they have these quick drains and it drains in 90 seconds. My tub has the button that you push on it to have that, but it was never hooked up.

The installer said that that wasn't what he was hired to do and that it would require him to replace all of the piping. It's a much bigger project if that were to occur and they weren't paid to do that. He even said to me that this is kind of an ongoing issue with the installers, where they get there and something was sold, but that wasn't what installers were hired to do.

I tried to talk with the people at the office and as a result, they sent me back $500 for the pipe issue. It would cost me a lot more than $500 to install it and I tried initially to tell them about this issue. I felt like the people at the office who I spoke with were like it's not a big deal. I appreciate the $500 compensation but at the end of the day, it leaves a bitter taste in my mouth when I'm told something will happen and it doesn't. The salesperson, the installer, and the head office were all on different pages. But I don't regret buying the tub and I would recommend Independent Home. The cost was significantly less than the other bids from other companies and the actual tub itself is wonderful.

The installation was absolutely amazing. There were two gentlemen and I was a little worried because they were both in their 70s. I did not know how they were gonna get that tub in. They removed the old tub and got it ready to bring the new tub in. From the very beginning, they laid painter’s cloth from my front door all the way into the bathroom so nothing got on the carpet. It was a porcelain tub so they had to kind of break it. It took about nine hours for them to do it, which they did let me know that it would be about around that period of time. But they got everything done. When they asked us to look it over, you couldn't even tell that they had done anything. The new tub was in but they cleaned up the whole mess. They left the cloth down, and as they walked, they pulled up the cloth, so that way, they didn't even walk on the carpet except for the first time. They were extremely nice.

I love the lights. My grandson also loves it and he thinks it's awesome. The jets work. We've had the tub since the beginning of July, and we have not had an issue with it. My dad said he is not worried about taking a shower now. The peace of mind that if my dad is in there and that he is not gonna get hurt, it definitely 100% makes the cost of the tub absolutely worth it.

The whole process with Independent Home was flawless. There was one part that didn't get on the installer's truck. But the installer told us about that. It was the little part where the shower slides up and down, where you could put the handheld in for the shower. He brought it the next day. It took him 10 minutes from the time he got here to the time he left. Everything they told us was exactly what we got, down to the very last thing. So it's been amazing. The application process was effortless. It was really good.

The only thing is when they went up into my attic, none of my outlets on the outside of my house worked anymore. Somebody called me on Tuesday and I mentioned that when the installers left and they checked the breaker box, they did not go back up in the attic to see if maybe a foot got caught on the wire and disconnected something. The lights were working the night before. I turn those on every night and they did not work the night that the tub was installed.

I got the tub with eight blowers and there are 30 air holes. I got the aromatherapy, the showerhead, and the shower wand. The installers put up a shower curtain, which I was totally surprised with. That was a nice added feature. The only thing is I am a larger woman and it is hard to get in and maneuver around to shut the door of the tub. I step up on the step then close the door then step down and shut it. If I was to do this again, I probably would not get thetub just because my legs are long so it's an awkward position for me to sit in when I get in. Also, I wish there was a little shelf that you could pull out just a little bit. Other than that, I love the tub and I have figured out a way to enjoy it. I will make it work for me.

They unpacked the tub, and they were off. A couple of the guys were carrying things on the inside after they dropped it off and everything down. They brought me outside with the tub turned out there. I got into the tub outside the house and we looked through it. They showed me how to use it and asked me a couple of questions before he asked me if I was okay with it. I was like, “Yes,” and they proceeded to install it. They were finished in about seven hours. They did a really A1 job.

I love the features of the tub. It’s an awesome thing to have. It's made our lives a lot easier. My husband's a cancer patient. At the moment, he's been so weak and I couldn't get him out of the tub. Our new tub has made such a difference in our lives just to be able to get in it and relax. My husband loves it. I'm so in love with the jets. I have a lot of problems with my back, and now, I don't need as many pain pills. I get in here, turn on the jets in the tub, and I just don't need the pain pills because they've relaxed my muscles for me. It works. It makes such a big difference.

Perhaps, in the future, Independent Home can screen the people and inform them of the whole program, because he wasn't sure that I was going to be able to pay for the tub. That was a very bad experience with me and my wife was wondering if we were going to get physical with the way the guy was talking to me. Other than that, the young lady that talked to me periodically who was monitoring me and setting up the time for everything was most helpful.

During the installation, they tore open the threshold plate when they were trying to get it inside the house since the tub was too large to get it inside the door. But they jerry-rigged it and put it back down. I'm glad they didn’t leave that completely broken up but I can still see some cracks. They also had to take the bathroom door off and now, I can see daylight between the frame of the door and the room itself. But that's something that I can live with and I'll get something to patch up the little daylight I see. Aside from that, I can see some spaces that were missing where the caulking line is on the front of the tub. When they put the tub in and they caulked that part to seal it, they did not do a very good job. I've seen much better than that.

But the tub works fine. I didn't know about the jets and I like that feature. The pressure from the jets is good and I'm really satisfied with that because they do what I need them to do. They massage, and aid your back, feet, and legs. But I’ll put some kind of shield over the jets on the seat. It's a little irritating because of the pressure coming out and that's a sensitive area where that pressure is making contact with, but that's what you want.

But I've got a leak right now that's coming down into my basement and I think it's coming from the water faucet there. I'm wondering if there's a screw that's loose or something in there and I could not remember the name of the company to call them and ask them to come look at it. But other than that, I love the walk-in shower. I can walk in it and stand up and I don't have to climb over. My cat loves it because the water forms in particular shapes on the floor of it and it takes time to run down. She loves watching the shapes change and chases the water down the shower.