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About Independent Home
Independent Home provides the highest-grade walk-in bathtubs on the market at the most affordable prices. We are a factory direct, family business that does everything under one roof. Our end-to-end business offers free consultations, product selection, installation, and service, all backed by a lifetime warranty. Purchase with confidence from Independent Home.
Pros & Cons
- Customizable models
- Installation discounts
- Lifetime warranty
- Rain showerhead options
- Capacity may affect water heater
- No online pricing
Independent Home offers several walk-in bathtubs, including wheelchair-accessible options. The company offers many tub sizes, including bariatric models. Get an in-home consultation for a quote.
I love my walk-in tub. My only regret is I didn't get it sooner. Salesman was great and very nice. He actually listened to my needs and didn't push anything on me. The installers ...Read full review
We called Independent Home and they came out and they discussed the product with us. ... The installation was wonderful. The crew came about 8:30 and they were finished with the j...Read full review
Independent Home models
Independent Home makes eight different walk-in tub models. Each comes equipped with many standard features, including fast-fill faucets and speed drains. Higher-end models include luxury features such as air or whirlpool hydrotherapy, dual massage jets and color-soothing chromotherapy.
The company also makes walk-in shower options for places where a tub might not be the right fit due to customer preference or bathroom size limitations.
Independent Home’s walk-in tub models include a deep-soak walk-in tub with optional massage jets, a structurally upgraded acrylic model and a wheelchair-accessible tub. All Independent Home shower and tub seats are ADA-compliant, making for a safer and more comfortable shower or bath experience.
The company’s walk-in tubs vary by features including the number of jets, the size of the tub and hydrotherapy options. Several models are designed for specific needs:
- The Access is a wheelchair-accessible model that helps those in wheelchairs safely get in and out of the bathtub.
- The Royal is designed for larger individuals and has a power-controlled seat for lifting and lowering a person into the bath.
- The Cube is a compact walk-in bathtub designed to fit into an existing shower stall space.
Standard features of Independent Home walk-in tubs
All Independent Home walk-in tubs and showers come with multiple standard features. In addition to industry-wide features, such as a low step-in threshold and a wide door, Independent Home walk-in tubs offer relaxing components that help to invigorate and gently massage your body during a shower or bath.
Independent Home walk-in tub installation
Independent Home provides certified installers to install your walk-in tub. These installers come from multiple trades, including plumbing, electrical, demolition and finish work. Installation specialists are experts in this field and usually average well over 500 installations completed.
Independent Home holds its technicians to strict standards. Each representative explains how to use the tub after they install it, and each customer signs a completion certificate stating they’re satisfied with the work.
Every walk-in tub is tested during construction with checkpoints that guarantee the quality of the electrical components and integrity of the watertight seal. As a factory-direct company, Independent Home adheres to a standard of single-source accountability for sales, installation and service.
It usually takes one day to complete the installation. All Independent Home walk-in tubs are turnkey solutions designed to replace existing bathtubs.
Independent Home walk-in tub cost and financing
The cost of an Independent Home walk-in tub ranges widely (installation is included), but it varies by the model you choose and any add-ons or upgrades you select. Adding options like hydrotherapy increases price. Independent Home suggests calling to receive a free, customized quote for your walk-in tub or shower.
The company suggests having a specialist perform a free in-home estimate before purchasing a tub. The specialist measures your current bathroom and explains what’s required to install an Independent Home walk-in tub in your space. Having a technician inspect your bathroom lets the company give you the most accurate quote possible.
The company provides a $1,500-off installation coupon on its website, and financing is available to qualified buyers. If you’re a veteran with a disability, you may be able to subsidize a bathroom remodeling project with a Home Improvements and Structural Alterations (HISA) grant.
Independent Home FAQ
What type of warranty does Independent Home offer?
Independent Home backs its tubs with a lifetime warranty. You’re fully covered for all components of your tub.
What are Independent Home’s walk-in tub dimensions?
Independent Home walk-in tub sizes vary by model. They range from 33 by 35 inches to 26 to 26 inches, with several other measurement options between. All the company’s walk-in tubs are designed to fit inside an existing space for a standard tub. Its website suggests calling to find out more about specific sizing.
Where can I buy an Independent Home walk-in tub?
There are Independent Home walk-in tub locations in all 50 states and in Washington, D.C. You can connect with a local specialist through the company’s website. Independent Home manufactures its tubs at its headquarters on Long Island, New York. After meeting with a specialist, it usually takes between 10 and 14 days to order, build, ship and install your new walk-in tub.
Do we recommend Independent Home walk-in tubs?
Although the final price can only be determined after an in-home estimate, Independent Home guarantees quotes for a year and includes installation in the tub price. The company’s ADA-compliant tubs come in a variety of sizes and styles to fit different needs. According to Independent Home walk-in tub reviews, many customers enjoy their tubs and are pleased with the installation process.
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Reviewed June 18, 2023
The rep was awesome and really easy to talk with. He did everything he could to make sure we could get the tub. I got the Independent Home Dignity and the installers cleaned up afterwards. They were friendly too. It had everything I wanted. It has air and water jets. It also has aromatherapy, chromo therapy and the rain showerhead. Right now, we're using jasmine for the aromatherapy and I love eucalyptus.
Reviewed Sept. 16, 2023
It was almost $15,000 cheaper through Independent Home for the exact same tub with another company and when we found out that Independent Home manufactured the tubs that they sold, that was the tipping point. The tub we bought from them perfectly fits our very small bathroom. My husband's a big guy and he's loving it. It has the hydrotherapy system with two-speed therapeutic air jets. It has an aromatherapy you can add, but we decided we weren't going to do that. It's oversized, with a two-inch drain, and has a grab bar, chrome, Roman faucet, handles, and extendable hand round shower. We got slip resistant flooring, too. We have the soft touch controls and this thing automatically has a five-minute drying cycle after you've used the jets and you've drained the tub. So it blows out all that excess water and doesn't clog up with build-up from your water. Here in Arizona, our water is very hard, so that's a nice feature.
The tub has a maintenance-free gel coat interior, the double door seal, and the five-inch threshold step. We have an 18-inch wide door and an ADA compliant 17-inch contoured seat. I'm a really small person and I float off that seat when the water gets to a certain point. We also have the adjustable wall mount and shower thing. So the shower mounts in the tub itself, but I can pull the shower out and mount it to a bar, so I can just walk in and do a stand-up shower. Or I can sit down and do it.
The installation was pretty quick and we were surprised because my house is 50 years old, so we're not a standard size anywhere in my whole house. It's a round house too, to boot. So, the installers took out the old shower, carried everything out through my patio door in my bedroom, and nothing ever went through my main living area. They only had one little glitch when something had disconnected and the water just poured out. But they jumped right on, got it all cleaned up, and cleared everything away. They did all that, from start to finish, in four hours and the quality of the work was really good. But I've seen a couple of areas where the caulking has not solidified, so I'm going to to some patch-up work. Other than that, it's really beautiful. Plus, it's easier to maintain than the last shower I had in here.
Over Labor Day weekend, I had taken a nice soaking bath in the tub, then my husband got in and did the jets. For some reason, he kept pushing the button and it did another 45 minute thing. The water was out of the tub by then and it said "Do not run the jets without the water." So I was freaking out and I called Independent Home. I left messages on two different systems, one for their local office and the other in their New York office. Since it was the weekend, nobody was available but somebody from their local office called us back, walked us through it, and got it to turn off. Then on Tuesday after Labor Day, we were really impressed that their main headquarters place called us immediately. We also enjoyed the gentleman who came. All in all, we're really happy with our walk-in tub because it guarantees that we can stay in our home for the rest of our lives.
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Reviewed Aug. 9, 2023
I went with Independent Home because the salesman was very kind and thorough, and he saw that my plate was full, and he worked around our schedule. One time, my husband had an accident and he told me, "No, please go take care of him. I can wait," which a lot of people say, "I'm out of here. Call me when you have a better day or whatever." He stayed and waited, and he was really kind. When you're living this, you appreciate any kindness that is extended to you. So right then and there, I knew that I wanted to go with this company. I have recommended this company.
Independent Home's price was great. Their install team was great. I told them I was gonna take my husband out for the day. They made sure that they made all the noise before we came back. So, when we came back, they were just doing the final touch-ups. I felt so comfortable with the team. I did call them because the head guy gave me his phone number. What went above and beyond was I called him and said, "Where are you guys at?" He said, "You can come back." They were all done by the time I got back in here. They were waiting for me, they signed everything off, and they showed me how to work everything. They asked me if I had any questions. I did have a couple. I can't praise that company enough and I was very happy with the whole team and the whole experience.
We had a little glitch in our schedule and the lady that called to make the appointment worked it out with us. Nobody made me feel bad about anything. Everybody was really kind, and that meant a lot. From the beginning to the end and the follow-up, it has been fantastic. I like the compassion that they showed, the understanding, and the willingness to work around everything.
Reviewed Jan. 21, 2023
The installation is still kind of happening because there was some damage done. They got the tub in somehow backwards so they had to turn it around. I have a very small bathroom and as a result, there was damage done to the one wall and they broke my vanity. But they were very good about it. The told me and apologized. They had planned on going to Home Depot and getting a replacement but they didn't have what I ordered so they had to place an order with Home Depot. The installer is coming by on Friday to finish that. Other than that, it was fine.
I love the tub. I feel much safer and it's very relaxing. But it was sold to me and it was in my contract that they were gonna do this quick drain. That was one of my concerns. I had gotten a lot of feedback from people who had walk-in tubs about the time it took to drain. Independent Home told me it's not an issue anymore because they have these quick drains and it drains in 90 seconds. My tub has the button that you push on it to have that, but it was never hooked up.
The installer said that that wasn't what he was hired to do and that it would require him to replace all of the piping. It's a much bigger project if that were to occur and they weren't paid to do that. He even said to me that this is kind of an ongoing issue with the installers, where they get there and something was sold, but that wasn't what installers were hired to do.
I tried to talk with the people at the office and as a result, they sent me back $500 for the pipe issue. It would cost me a lot more than $500 to install it and I tried initially to tell them about this issue. I felt like the people at the office who I spoke with were like it's not a big deal. I appreciate the $500 compensation but at the end of the day, it leaves a bitter taste in my mouth when I'm told something will happen and it doesn't. The salesperson, the installer, and the head office were all on different pages. But I don't regret buying the tub and I would recommend Independent Home. The cost was significantly less than the other bids from other companies and the actual tub itself is wonderful.
Reviewed Jan. 20, 2023
A neighbor of mine had a tub put in through Independent Home and I saw it and I could tell it was good quality, and the price they had paid for it was a good price. I got the same tub that my neighbor had gotten. It has all the features I was looking for. The representative came and measured and looked at the tub that was being replaced. He said that he would give me the same price as he had given the people where I saw the tub the first time. It was all handled very well. There was no high pressure but a good job of explaining everything. I paid a deposit and I paid the balance to the installers when they came to install a few weeks later. They were scheduled so I knew they would be there. They came on time and were very courteous and careful with what they did. They did not leave a mess and did a very nice job of installing and finishing the tub.
The tub is very high quality. I’ve not run into anything in the design or controls that are not user-friendly. It is a walk-in and has a heated seat in the back. It has air jets rather than water jets. It has the handheld shower plus an overhead rain shower. So, it's the shower-tub combination. It's got where the normal pipes are that you would fill the tub and the handheld showerhead. And from that, it's a rainfall showerhead. They added a shower curtain to match the tub. So, if I wanted to use it just as a shower, I could.
Reviewed Nov. 12, 2022
Independent Home called me and the salesman sounded so positive and decent. He just asked if he could come to my house and show me their tub. I said yes because I was interested in getting a step-in tub. And I knew that they were expensive, but I haven't gone around looking for them. He set a date. The reps were on time, came out, and were very cordial. And it sounded like such a good deal that I went with it. Four people installed the tub, made sure it ran all right and showed me how to run it. They came at nine o'clock and they were out of here at around 5:00. They were clean, and they cleaned up after themselves. They took out the trash that they had made, and cleaned up well. The one guy was so nice. He was so nice that I liked him so much.
However, I didn't realize it takes so long to fill the tub. It takes at least 20 minutes. And I find that I don't like the way the door is on the step-in. That the way it's made. They got it wide at the top of the door and they have it go small where you step into it. And when you have the door open and get into it, and close that door, you gotta wiggle around that door in order to get the door closed. Other than that, I love sitting in it once it's filled up, and it empties out fast. It has made my feet much better. Just getting a tub of water and that water is nice and warm, and you just sit there and let it fill.
Reviewed Sept. 16, 2023
Independent Home called and had the best price. But the installation has been terrible. The hot water wasn't working for two weeks. I couldn't use the tub. I finally got ahold of my salesperson who came out immediately and got it taken care of. He's been right at the top. The valve was installed wrong. He had to call a private plumber out to fix it. But I'm getting ready to call him now because one of the panels is falling off next to the door. They've come out fast for everything I've asked them to do. But there should be some compensation for not being able to use the tub when I paid this much money.
Reviewed Sept. 15, 2023
I got the tub from Independent Home and the quality seems good. But I wasn't the happiest with the door. They had to give me a different door because the door to my bathroom wasn't wide enough for a walker to go in. They didn't do the best job with adding a little bit of a wood here and there for the trims. But other than that, it's okay.
We told the salesman that we didn't want a textured backsplash. We wanted a smooth one and they said it was fine. We never saw it until they were done and ready for us to sign that it was done. I kept calling them and told them that we were supposed to have the smooth one. They ended up saying, "Well, to do that. It would cost you another $1,000.” I'm not spending another 1,000 for something smooth. So we still have the textured backsplash. It's hard to clean. But the thing of it was, if we hadn't made such a point about it when we were buying it, it would have been a different story.
Reviewed Sept. 14, 2023
The representative that came to our house was really great. She was very efficient. She recommended a bathtub that has aromatherapy and lights that changed the color of the water. It also has an air spray, a water spray and a shower, and it's much cheaper than a side step-in. The installers were wonderful too. They were very quick, knowledgeable, cleaned up their messes afterwards (not that they made that many) and put the furniture back in the bathroom. It's a very small bathroom. I like the bathtub. My daughter and I use it every day, and even if we just use it as a bathtub or a shower, we've enjoyed it. On the other hand, my husband doesn't have a big enough shower space for him to stand in. He's having to sit and use the handheld part of it.
Reviewed Sept. 13, 2023
I got somehow screwed up. They were supposed to carry the note with zero interest for 18 months. Somehow, I had to pay for it. It was my fault. I'm getting old and I was overwhelmed a little bit here. But the gal, Kelly, who sold the tub to me was a real pro. The tub is fabulous too. It's a really nice one. It has air, bubbles and hot. It has a shower in there. It also never leaks. The fill-up time is quite a bit, but the drain time is perfect. It has a 2-inch drain pipe all the way home. The surround around the tub, the installer had to hurry that. And it's a little bit low too. But I'm gonna put in a nice wooden surround around it and it'll be okay.
Reviewed Sept. 13, 2023
I had a good experience with Independent Home. They put the tub in. It took them eight hours. I like everything about the tub. The size is good.
Independent Home Company Information
- Company Name:
- Independent Home
- Company Type:
- Year Founded: