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Independent Home
Independent Home
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Overall Satisfaction Rating
4.69/5
  • 5 stars
    154
  • 4 stars
    23
  • 3 stars
    9
  • 2 stars
    2
  • 1 stars
    4
Based on 192 ratings submitted in the last year
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Independent Home

ConsumerAffairs Accredited Brand

Independent Home is America's Leader in Affordable Walk-In Tubs. Our mission is to help seniors and the disabled bathe safely and comfortably in their own home. With over 10 different models and sizes, we can meet the specific needs of any bathroom application. We look forward to serving you and your loved ones.

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564 Independent Home Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Salesman was fine, wasn't pushy. The installers work very fast and efficient. Did a great job, never seen two people work so great together and how fast they done the job. I cannot wait to try out my new tub.

Independent Home response

Hi John & Marquita,

Thanks for your kind compliments of our salesperson and installation teams! We will be sure to relay the message to them. Have a great day.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

The salesmans was a nice fellow and the installers (DJ and Tim) was nice and polite and do very good work and would recommend this company to anybody. I can't wait to test my tub out and see how well it helps me.

Independent Home response

Hi Janet & Sammy,

Thanks for your kind words and recommendation of Independent Home Walk In Tubs. We will be sure to pass on your praise to the installation team! Have a great day.

Independent Home Customer Care Team

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

I’ve been seeing the pictures of all of the different walk-in tubs in all the different magazines, flyers and had been really interested. Independent Home had a good price and we decided to look into it. It had good features and we went with a walk-in tub that sits down one person. However, we’ve got a big hot water heater and Independent Home does not have a water heater that goes with the tub.

I saw a lot of tubs that had hot water right with them, but the sales rep said that the Independent Home tub doesn’t need a water heater because the water stays warm from the motor running. However, our tub is half full and the water is cold, instead of hot. And that was my big disappointment. I don’t use it as much as I thought I would. I’m not happy with them of not having the hot water. I also wouldn’t go with it unless they come up with a way to make that water hotter. But other than that, the interaction with the installation team was very good. They seemed to answer all the questions. They got the job done nicely, except for one bathroom door that doesn’t latch where they had to take it off the frame and then they put it back on.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

My husband is disabled. When Independent Home had called me, I had an interest, so they came out and talked to us. They were more affordable than the others plus they offered financing, which helped. I had no problems talking to the reps. They answered everything straightforward. Also, the installers were good, professional and well-prepared. They knew what they were doing and we were pleased. We love the walk-in shower that we got. It is very accessible for my husband to get in and out of. It’s roomier, it feels a whole lot better than what we had, and we like all the features on it. I would highly recommend Independent Home to others. Independent Home delivers what they promise and things are done in a timely manner.

Independent Home response

Hi Mary!

We are happy to hear your are pleased with the work that was performed and that it makes bathing easier for you and your husband! Have a great day!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

Independent Home called for me and made an appointment to talk about the tubs and the benefits. I called my son and he came down. We both went through the program with the salesman who came and my son seemed to think it was good for me. At that time, I was getting afraid to get into my tub. I was afraid I was gonna slip and fall. The walk-in tub I chose seemed like a really good deal and it was what I needed. My son also agreed with me so I went ahead and got it. The installation went really well too. In about a day and a half, the tub was in and they were through. The team was very good and I'm very satisfied with the tub. Now, I can get in and take a shower, and not be afraid to fall. It's been a great experience.

Independent Home response

Hi Gloria!

Thanks for sharing your experience and for you recommendation of Independent Home Walk In Tubs. We are glad you can enjoy bathing again!

Independent Home Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

I am in the process of having a Walk-In Tub installed. I have been excited about having this type of tub. At this point the installation is going well. The installers have been very personable and helpful. They have involved me in every aspect by sharing everything that is being done making sure I am very satisfied. I can't wait for this wonderful bathing experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

I had no problem purchasing my tub from Independent Home. It was an easy process. Also, the installation team was very nice. There were two people and it took two days. I had a tub that has the shower and jacuzzi installed and the quality of work seems to be very good. The tub feels comfortable and safe and if anyone asks Independent Home, I would tell them to go for it.

Independent Home response

Hi Helen,

Thanks for your review of Independent Home Walk-In Tubs. We appreciate the recommendation! Have a great day.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

My late wife was in a bad condition and we could hardly get her in the shower, so we got the Independent Home tub. Two girls did the installation and they were really good. They were all fuzzy about everything and they did a good job. The tub was good for my wife and we both liked it. It was easy to get in and out of and it looked really nice too. We were happy with it. Everything turned out really nice. I’d recommend Independent Home.

Independent Home response

Hi Harold,

Thanks for sharing your experience and for recommending Independent Home Walk-In Tubs!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2018

I got a call from Independent Home and since I was in contact with them, I decided to purchase from them lower-cost walk-in tub because the only difference between that and the others was that it didn't have all the bell and whistles, which I didn't need. The purchasing experience was very nice. The salesman who came explained everything and seemed like a nice person. The installation team went around their business and took care of everything. And if they had a question, I was here so all went fine. They did it in one day and left no mess. It all went smoothly like they said it would and all I had to do was write a check. I'd recommend Independent Home to anyone.

Independent Home response

Hello Carol,

Thank you for your recommendation of Independent Home Walk-In Tubs. Have a great day!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

I got an Independent Home straight walk-in tub without any power, whirlpool or light. The whole process was well thought out of and took about a month. They called me ahead of time for installation date, and I spoke with the installers ahead of time as well. The guys who came did a good job and I liked them. I've only used the tub once, but it worked okay.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

An old boy that sold the walk-in bathtubs to me had my phone number so I asked and he told me about it. I wasn't even thinking about having one, but I did it anyway since I'm 88 years old and I'm getting to where I was thinking I'm gonna have a little problem. So, I thought that this would be a good time to do this. The guy said the Independent Home tub was half-priced. I purchased the highest priced walk-in bathtub because it had a shower and a quick pump to drain the water if something happened and had to get out.

The installation took a little over half a day, but then it was hard. My bathroom door was narrow so he had to take the pieces off and cut a chunk out of it to get it in there. When they put it back together, I could hardly tell where the installers sawed it off. They've done a good job and cleaned up after themselves. However, the tub was not as good as I thought I would. It's unhandy to sit up there and get my feet washed. I'm not used to it yet and don't know what to do with it, but I'm happy with the tub.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

We got a call from a guy from Independent Home who wanted to come out the next day and he did. He talked to us and didn't sell us anything that we didn't want. The price was right and it had everything that we really wanted. That's why we went with them. We live in a double-wide trailer, and it was gonna be a really big job to get it in our bathroom. So, we told them to cut the Sheetrock and slid it in from our den, and that was what they did. Then they put the Sheetrock back. It has a crack on it, but it’s not really that bad and noticeable. The installation went well and they cleaned up after. The tub has this feature where it can massage your feet with just the air blowing around your feet. It will start blowing real hard and then it'll settle down a little bit. Then, it will come back again with a surge. They also put some aromatherapy on it. We love it.

Independent Home response

Hi David & Cheryl,

Thanks for sharing your experience and we are happy to hear that you love your tub. Have a wonderful day!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 13, 2018

I like Independent Home and I've put the word out for them too. it is a great company and they have a great crew working for them. I purchased the tub due to my health problems. I’ve had back surgery and I have serious problems with my legs. And the gentleman who came out was very forthcoming and patient. He walked through the whole process with me and there was no pushing. When he came back to do some additional caulking, he even stopped at Walmart and picked up a shower curtain and a curtain rod. He didn’t have to do that but he did and he even hung those for me. The guy was fantastic.

The installers were very good also. They laid down stuff so they didn’t track through the house and they cleaned up after themselves. Plus they were very careful not to bang stuff around. I was very impressed with the whole process. The tub has been a big plus for me too. It’s been a big relief for legs and backs. As a matter of fact, my brother used the tub while he was here and he enjoyed it as well. He has diabetes and he used it a couple of times. He very much liked it.

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Independent Home response

Hello Bee!

Thanks for your kind words and for sharing your story about working with Independent Home. Have a great day!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I'm 83 years old and I was falling in my regular tub and slipping up in it. I didn't want to hurt myself, so I decided to get a walk-in bathtub. I was trying to get the cheapest way out and went with Independent Home. Now, I don't have to worry about slipping like I would in a regular tub. I'm real pleased with the tub and I’m enjoying it. I would recommend Independent Home 100%.

Independent Home response

Hi Wesley!

Thanks for your 100% recommendation of Independent Home Walk In Tubs!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2018

It had a quadruple bypass operation and the hospital people kept pressing me to not get in and out of a tub without someone with me because I could fall. They made me so afraid of taking a tub bath. I had two tubs but I was terrified. I didn't take a bath and I just hand washed at the sink for a month. So, I decided to get a walk-in bathtub. Somebody from Independent Home came here to tell us about their tub and then, somebody came a couple of weeks later to put it in which was wonderful. The installer would stop to explain things, then we understood and left but the installation was so smooth and it was all done in one day. We came back later to put the holder up for the soaps and it was perfect! I didn't think I'd like that little wire thing holding the shower head but I've learned to adjust to it beautifully.

The first time I stepped into the tub, I thought it was a little high inside because it's higher than the floor but I love the tub! I can now take a shower without anybody around. I had independence. I can't just take a shower when I wanted to before. I had to have somebody there but now, I got a lot of freedom from being stuck on other people and their timing. The Independent Home tub was well worth every penny.

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Independent Home response

Hi Judith!

We are happy to hear that now you can bathe safely with your Independent Home Walk-In Tub and are no longer afraid of taking a bath or shower!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

Neither Kirk nor I could get in and out of our old tub anymore. We consulted Independent Home and their sales representative came out to the house. He was very friendly and helpful, and gave us all the information that we needed. We liked the walk-in bathtub that they offered and we decided to go ahead and buy one. We got the biggest tub model they had. The two installers were very efficient and did a great job. They told us the installation would take up to nine hours, but they finished the job in six and a half hours. Everything looks very nice and we’re very happy with the tub. I would purchase a tub from Independent Home again in a heartbeat.

Independent Home response

Hi Janet, Thanks for sharing your story. We will be sure to pass on your kind praise to our installation team in Arizona. Have a great day!

Independent Home Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2018

My husband and I, and our children have been talking about ways to handle getting older. We had been talking about tubs and we were looking into the possibilities of changing that part of the bathroom. So when we were approached by an Independent Home rep, it made good sense to look more seriously. There was nothing that we could find that was negative so we went with them. We probably would not have done it, have we not talked to our kids before. We have been encouraged by them to think about changes because we're on this foot level house and we're getting older. We always shower so we need it.

The installation team worked very fast. However, one of the ceramic tile on the floor got damaged in their removal of the other tub. And the cluster board, the back-end wall brick has a hole in the wall, which does not make us thrilled. That was disappointing. It's a major job to change that floor and there was no effort to replace it or even fix the hole in the wall. My son's coming for Thanksgiving. He may be able to fix it himself or we can figure out what we're gonna do. Other than that, the most we have is settling cracks. Overall, both my husband and I are enjoying the tub so far. We don't have to worry about being able to get over into the bathtub itself. We feel it's much safer. I'd tell others to do their research and look at what the companies offer.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2018

Independent Home's rep was very efficient and professional. He was right on time for his appointment. The installation team was wonderful. They made sure that everything was done properly before they left. They even took the old tub out and cleaned up their mess when they were done. My wife couldn't step over the old bathtub to get in and we love the walk-in tub. We've had a little bit of problem with the leaking around the door, but it's because of the amount of pressure we put in closing the door. It's just a matter of going far enough, but not too far. I'd tell friends to come over and try it. They'd be sold.

Independent Home response

Hi Richard,

Thanks for your review of your experience with us. We are glad you are enjoying your walk in tub and you are kind for letting your friends try it too!

Independent Home Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

My mother had a really severe arthritis and had fallen and gotten a compression fracture. It was really hard for her to get in and out of the other tub. I was purchasing the Independent Home for her and before it got installed, she passed away. After my mom died, my dad got sick and been in and out of the hospital in emergency rooms and doctors' offices. I had to take a medical leave of absence to stay home with him and get things situated. I thought my dad would be able to use the tub, but he can't because he is in much worse shape than my mom was, and he can't get in and out of it without a lot of difficulties. So I have to have a walk-in shower installed somewhere. My sister and I use it, and we like it.

The rep was very professional and very knowledgeable. I like the features and the price that I got. The installation team did a good job. It was installed properly and it works fine. However, it was supposed to take two days and they were here for almost a week and they've come in late. I had a cast iron tub which they broke out instead of trying to just take it out and move. The man and his wife came, and he said normally his son comes, so I'm assuming that was why he decided he had to bust it up to get it out because his wife couldn't carry that heavy tub. Nevertheless, I'd recommend Independent Home. I was just a little disappointed with the time thing.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2018

My husband is gonna be 80 next year and I’m gonna be 79. The jacuzzi tub we have is a really big one and it’s surrounded by a deck in the bathroom. At our age, getting in and out of that tub is difficult. So, we looked into getting a walk-in tub as a safety factor. We figured we could put that in so we could sit down to take a bath or we could stand up or sit down to take a shower.

Independent Home contacted us last year, but we weren’t ready to buy a tub then. I told them to give us a call later this year and that was what they did. We told them what space we had. We have a 5-piece bathroom with a jacuzzi tub, a separate toilet, double sinks, and a separate shower. The tub would take the place of the shower. The space we had for the shower was four feet long, so the tub had to fit into that space since that was the only place we could put it in. We bought a 48-inch tub as that was exactly what we had room for. Then we got our tub in 48 hours.

The installation went very smoothly. The installers not only installed a new tub but installed a new hot water heater as well. There were two guys working on removing the old water heater and installing the new one, and there were three guys consisting of an electrician, a plumber, and a supervisor working on the tub. Afterwards, they cleaned up everything and took out the old shower and the tile surround. They did an outstanding job and did it all in one day. I would certainly recommend Independent Home to anybody. They did a fantastic job.

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Independent Home response

Hi Gerald & Elizabeth!

We are happy to have been a part of your walk in tub project and are happy to hear that our teams did an outstanding job for you both! Thank you for working with us!

Independent Home Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 31, 2018

My husband is not well so I thought I would be able to use Independent Home more with him. But I don't think I'm going to be able to do what I thought I would be able to do with him. I did get him in there once and filled it up most of the way, and he seemed to enjoy it, but it takes so long to fill up. Nonetheless, the salesman was very congenial. I enjoyed talking to him. The installer did a good job. He was very professional, he worked well and cleaned up after himself.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

Independent Home came by the house and I talked with their rep. I got the tub with the shower since we're getting older and we need something like that. During installation, the installers were very polite and did a perfect job. They did it in a day’s time. I love my tub and I’m very pleased with it. It feels good when I use it and I relax better.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2018

We had talked about getting a walk-in tub off and on and my wife heard about Independent Home. Purchasing from them was very easy to do. The installation took one day and the techs were very nice and courteous. The bathroom was spotless after they were done. They did a fabulous job.

Independent Home response

Hi Edgar,

Thank you for your recommendation of Independent Home Walk-In Tubs! Have a great day.

Independent Home Customer Care Team

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Rated with 1 star
Verified Reviewer
Original review: Oct. 27, 2018

This company tried to put in a walk in shower style that I did not order and was subpar. When I complained one of the 4 people I talked to, named Greg, tried to intimidate and bully me into accepting their product. I also found out from my plumbers that they damaged my joists in my floor and did not do any plumbing in the correct way! The people that installed the shower were not plumbers or licensed contractors and should not be do this work. For people that may have gotten the correct tub or shower still do not know the damage that was done under the tub or shower or their house.

This company should be put out of business! If you are reading this do not hire this company and if you already have, please have a plumber check the plumbing work and structural work that was done during installation! If you have had a problem with this company and were not satisfied, contact your Attorney General in your state to see if something can be done to stop them from scamming and cheating senior citizens across the country!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

The Independent Home bathtub is a quality product. It was the most expensive bathtub but I like all the features and the quality of what we were getting for the money on it. We got the one with a lot of aerators and a lot of air flow things to stir the bath and the installer did a good job installing it. It took a day to complete it. All in all, I have a real good experience with Independent Home.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2018

One of my friends in a nearby town told me that there was a guy over at her house, trying to sell her an Independent Home walk-in tub. She lives off her Social Security and couldn't afford it. She as told she could get a loan, but she doesn't don’t make that much off Social Security to pay a loan off. I said I was interested in the walk-in tub and to send the guy over. She gave him my phone number and he made an appointment with me.

I’ve seen pictures of other brands and some of the prices were more than what Independent Home's were. Independent Home's price of $16,000 is still too damn high though. They say everybody can afford it. If it cost about $5,000, everybody would probably have one, but it cost $16,000. I’m fortunate enough to have money to get one but I know six other people that came over here, looked at it and said they wish they could afford one. The other ones cost even more, with some costing 25.

You couldn’t find anybody any better and nicer than the two guys that put it in. They were terrific. They took one day for the installation, plus they also installed a water heater that day. I had some trouble with mine though. The part that ran the air bubbles and the water motion inside of it went out about a month after I got the tub. It was all covered, but I had to call somebody and it took them two weeks to get here. I could still take a bath, but I couldn’t run the air jets and the water circulation. That's what helps me a whole lot. I have trouble with my legs and it makes them feel a whole lot better. They were so busy at the time because they also contract and build houses. The walk-in tubs are just a sideline for them.

The tub is convenient but it says down at the bottom that the tub is 3 inches off the floor, but mine is 9 inches off the floor. I’m bound to a motorized wheelchair and I can get up, but I can’t walk. As long as I’m holding onto something, I don't have difficulty getting in and out the tub. But once I sit down, I have to have my son to help me get back up whenever I wanna stand up in the tub. Everybody should have an Independent Home walk-in tub if they could afford it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2018

All of us are getting up in age and it was hard for us to step over in a tub. I got a telephone call, we set up an appointment, and the reps came out and talked to us. My buying experience was good due to the way the rep explained things and the ones who put the tub in were good. They cleaned up their mess and did everything perfectly in one day. It's easier to take a bath now. Independent Home is wonderful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2018

Independent Home's purchasing process was very easy. I could either pay it off all the way, in six months or without interest for 18 months. My interaction with their installation team went very well. They installed the walk in tub perfectly and we're very much satisfied with it. However, I've had a knee surgery so I haven’t been able to use it for the last four weeks. Nevertheless, I’d highly recommend them.

Independent Home response

Hi Patricia,

We hope for a speed recovery from your knee surgery and we are happy to hear that our install team did an excellent job. Thanks for your recommendation.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

We got a call from an Independent Home rep and I liked how how the rep handled the phone call, the unit's price and that they're guaranteed for a lifetime. The salesman thought that the model type that we got was a good one for us. And it seemed to have exactly what we wanted. The installation team had a terrible time the first week that they came to deliver and install. They had a car accident and the tub was totally destroyed so they had to reorder it. They came back a week later and they installed the tub in a matter of hours. They did an excellent work and they did exactly what we needed and wanted. I would recommend Independent Home. In fact, I tell others to give them a try and see if it will work for them.

Independent Home response

Hi Ron,

Thanks for being patient with the car accident on delivery day. We appreciate your kind words your recommendation of Independent Home!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2018

We liked the Independent Home walk-in tub's price and the rep's speeches so we decided to go with them. Everything about the installation was good. We had a nice experience overall. Eugene is enjoying the walk-in tub.

Independent Home response

Hi Carolyn,

We are happy to hear you had a nice experience with our rep and our installation team. We are glad you are enjoying the walk in tub. Have a great day!

Independent Home Customer Care Team

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Independent Home expert review by Shelley Webb

A manufacturer of walk-in bathtubs and showers since 2002, the company was started with the simple mission of helping people have a safe, enjoyable bathing experience without being inhibited by mobility problems.

  • Walk-in tub standard features: Walk-in tubs from Independent Homes come with standard features that include a low 5-inch step-in, a built-in safety grab bar, a soft touch electronic control panel, textured seats and floors, aerotherapy and hydrotherapy spa systems and more.

  • Draining: Select tubs are equipped with a cable-operated 2-inch fast drain system and a pump-operated speed drain. These tubs can be drained in 90-120 seconds.

  • Wheelchair-accessible tubs: Independent Home’s wheelchair-accessible bathtubs have outward-swinging doors that open 37.5 inches. The tub’s chair is 21 inches high to allow for easier access from a wheelchair.

  • Specialty tubs: Independent Home offers specialty tubs like bariatric models, compact walk-in tubs, models with attached lifts and walk-in showers.

  • Customer support: Independent Homes offers customer support through email, online chat and over the phone. You can call or email them for a free estimate.

  • Best for: individuals with limited mobility and senior citizens who want to maintain independent lifestyles.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Independent Home Company Information

Social media:
Company Name:
Independent Home
Company Type:
Private
Year Founded:
2002
Website:
independenthome.com
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