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Independent Home
Independent Home
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Overall Satisfaction Rating
4.71/5
  • 5 stars
    152
  • 4 stars
    22
  • 3 stars
    8
  • 2 stars
    2
  • 1 stars
    4
Based on 188 ratings submitted in the last year
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Independent Home

ConsumerAffairs Accredited Brand

Independent Home is America's Leader in Affordable Walk-In Tubs. Our mission is to help seniors and the disabled bathe safely and comfortably in their own home. With over 10 different models and sizes, we can meet the specific needs of any bathroom application. We look forward to serving you and your loved ones.

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543 Independent Home Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 30, 2018

Independent Home came by the house and I talked with their rep. I got the tub with the shower since we're getting older and we need something like that. During installation, the installers were very polite and did a perfect job. They did it in a day’s time. I love my tub and I’m very pleased with it. It feels good when I use it and I relax better.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2018

We had talked about getting a walk-in tub off and on and my wife heard about Independent Home. Purchasing from them was very easy to do. The installation took one day and the techs were very nice and courteous. The bathroom was spotless after they were done. They did a fabulous job.

Independent Home response

Hi Edgar,

Thank you for your recommendation of Independent Home Walk-In Tubs! Have a great day.

Independent Home Customer Care Team

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Rated with 1 star
Verified Reviewer
Original review: Oct. 27, 2018

This company tried to put in a walk in shower style that I did not order and was subpar. When I complained one of the 4 people I talked to, named Greg, tried to intimidate and bully me into accepting their product. I also found out from my plumbers that they damaged my joists in my floor and did not do any plumbing in the correct way! The people that installed the shower were not plumbers or licensed contractors and should not be do this work. For people that may have gotten the correct tub or shower still do not know the damage that was done under the tub or shower or their house.

This company should be put out of business! If you are reading this do not hire this company and if you already have, please have a plumber check the plumbing work and structural work that was done during installation! If you have had a problem with this company and were not satisfied, contact your Attorney General in your state to see if something can be done to stop them from scamming and cheating senior citizens across the country!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 25, 2018

The Independent Home bathtub is a quality product. It was the most expensive bathtub but I like all the features and the quality of what we were getting for the money on it. We got the one with a lot of aerators and a lot of air flow things to stir the bath and the installer did a good job installing it. It took a day to complete it. All in all, I have a real good experience with Independent Home.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2018

One of my friends in a nearby town told me that there was a guy over at her house, trying to sell her an Independent Home walk-in tub. She lives off her Social Security and couldn't afford it. She as told she could get a loan, but she doesn't don’t make that much off Social Security to pay a loan off. I said I was interested in the walk-in tub and to send the guy over. She gave him my phone number and he made an appointment with me.

I’ve seen pictures of other brands and some of the prices were more than what Independent Home's were. Independent Home's price of $16,000 is still too damn high though. They say everybody can afford it. If it cost about $5,000, everybody would probably have one, but it cost $16,000. I’m fortunate enough to have money to get one but I know six other people that came over here, looked at it and said they wish they could afford one. The other ones cost even more, with some costing 25.

You couldn’t find anybody any better and nicer than the two guys that put it in. They were terrific. They took one day for the installation, plus they also installed a water heater that day. I had some trouble with mine though. The part that ran the air bubbles and the water motion inside of it went out about a month after I got the tub. It was all covered, but I had to call somebody and it took them two weeks to get here. I could still take a bath, but I couldn’t run the air jets and the water circulation. That's what helps me a whole lot. I have trouble with my legs and it makes them feel a whole lot better. They were so busy at the time because they also contract and build houses. The walk-in tubs are just a sideline for them.

The tub is convenient but it says down at the bottom that the tub is 3 inches off the floor, but mine is 9 inches off the floor. I’m bound to a motorized wheelchair and I can get up, but I can’t walk. As long as I’m holding onto something, I don't have difficulty getting in and out the tub. But once I sit down, I have to have my son to help me get back up whenever I wanna stand up in the tub. Everybody should have an Independent Home walk-in tub if they could afford it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 21, 2018

All of us are getting up in age and it was hard for us to step over in a tub. I got a telephone call, we set up an appointment, and the reps came out and talked to us. My buying experience was good due to the way the rep explained things and the ones who put the tub in were good. They cleaned up their mess and did everything perfectly in one day. It's easier to take a bath now. Independent Home is wonderful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 20, 2018

Independent Home's purchasing process was very easy. I could either pay it off all the way, in six months or without interest for 18 months. My interaction with their installation team went very well. They installed the walk in tub perfectly and we're very much satisfied with it. However, I've had a knee surgery so I haven’t been able to use it for the last four weeks. Nevertheless, I’d highly recommend them.

Independent Home response

Hi Patricia,

We hope for a speed recovery from your knee surgery and we are happy to hear that our install team did an excellent job. Thanks for your recommendation.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2018

We got a call from an Independent Home rep and I liked how how the rep handled the phone call, the unit's price and that they're guaranteed for a lifetime. The salesman thought that the model type that we got was a good one for us. And it seemed to have exactly what we wanted. The installation team had a terrible time the first week that they came to deliver and install. They had a car accident and the tub was totally destroyed so they had to reorder it. They came back a week later and they installed the tub in a matter of hours. They did an excellent work and they did exactly what we needed and wanted. I would recommend Independent Home. In fact, I tell others to give them a try and see if it will work for them.

Independent Home response

Hi Ron,

Thanks for being patient with the car accident on delivery day. We appreciate your kind words your recommendation of Independent Home!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2018

We liked the Independent Home walk-in tub's price and the rep's speeches so we decided to go with them. Everything about the installation was good. We had a nice experience overall. Eugene is enjoying the walk-in tub.

Independent Home response

Hi Carolyn,

We are happy to hear you had a nice experience with our rep and our installation team. We are glad you are enjoying the walk in tub. Have a great day!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2018

We had a phone call about Independent Home's walk-in bathtubs. We had been thinking about it and they offered to come out, and it sounded like it was a good one. My husband is a large man and we thought it would be good to get the big one. We went with Independent Home and our experience with their walk-in bathtub has been good. Two men came and they worked hard and fast and got the installation done.

The installer told me he would be back again to double check everything. They only came back once, but they were gonna come again. However, they didn't get something put over. It's nothing serious and the tub is working efficiently, although it's good if I can keep my husband to remember to not try to open the door before all the water is out. It's a lot of mess to clean up and that’s our little problem. Otherwise, we are very pleased with the tub. It fits fine into our bathroom. We fortunately already took out a big Jacuzzi, so there was plenty of room. Independent Home is a step ahead and we’ve already recommended them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 11, 2018

I got a tub from Independent Home which has a handheld shower that can be put up for a regular shower. The water jets are small but rather powerful when we use it. It's about a 6-inch step to get in the shower and for me, since I am somewhat handicapped, it's easier to get in than out. But other than that, I like the tub very well and I like the features which I can use in various different ways.

The interaction I had with the rep was very pleasant and he was convincing that the tub was the kind to buy. He seemed to know what he was talking about and since we got it, we believe him still. The installation team was also very pleasant and seemed to be an expert in their knowledge of what to do. It only took four to five hours for them to complete the installation which included removing and replacing the old tub, shower and commode. They also had to take the door in the bathroom off and reverse it so it'd open a different way. All in all, it was an excellent job when it got finished.

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Independent Home response

Hi Alfred,

Thanks for documenting your experience with Independent Home. We are happy that you are happy!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

The installers (Dean & Alex) were very polite and very efficient with the work of installing the new tub/shower. The manner in which the job was done was excellent. I would recommend them to anyone that needs a walk-in spa.

Independent Home response

Thanks for giving kudos to our installation teams Sandra! We will be sure to let them know!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

I got a call about walk-in bathtubs but I was thinking about it already. The guy from Independent Home was very thorough and I was impressed with his presentation. They sent two ladies out for the installation who were so professional and sweet. I was so pleased with them. I’ll be 86 in November and I had to make do with a shower for years so I’m enjoying the walk-in tub every day.

Independent Home response

Hi Della,

No more "making due with a shower" now that you have the walk in tub! We are happy you are enjoying it everyday.

Independent Home Customer Care Team

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 8, 2018

My wife has to go to a masseuse and a chiropractor and I thought about buying an Independent Home tub with hydrotherapy, so it would help her. The dealer was nice and during installation the guy was here when he was scheduled for. I just stayed out of his way and he got it done in 2 days. They did a good job and they cleaned up after themselves. The shower is what I used mostly and it was a little small. I don’t have much space on it but it did work here.

Independent Home response

Hi Charles,

Thank you for your kind recommendation. Have a wonderful day!

Independent Home Customer Care Team

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: Oct. 8, 2018

I spoke with members of the corporation today. It appears we have reached an acceptable solution to this issue and they have agreed to complete this in a timely fashion. We realize that mistakes can happen and feel they are taking the appropriate steps to correct the matter and we expect rectification by the end of the week. They were professional and their responses to our family’s concern were addressed with respect.

Original review: Oct. 6, 2018

Sadly, my family's experience does not match the reviews I have read. My elderly parents (one with extremely limited mobility, aged 91 years, and the other with orthopedic injuries, aged 90) and I met with a salesman last week. He portrayed himself as knowledgeable, professional, and caring. A plan was chosen and a scheduled implementation date of one week later was chosen. Midway through the week, he called me to ask if the install date can occur one day earlier, to which we agreed. They arrived on time and all appeared to be going well until the tub came in. My dad saw that it was the wrong one and he called our salesman. Our salesman said he spoke with his boss who advised that our parents' situation would be better suited with the configuration delivered. OUR SALESMAN DID NOT DISCLOSE THIS, NOT DID ANYONE COME TO REMEASURE!!!

Additionally, the movement of plumbing was in the contract and price, which was not done. Sadly, the tub does not work because there is no room to open the door due to the location of the toilet. Again, no one came out to remeasure, they only destroyed the existing bathroom rendering us helpless. The installer said that the job was 'GOOD ENOUGH" AND THE SALESMAN HAD THE AUDACITY TO ASK FOR MORE MONEY, which of course was not given to him. The contract also called for a new toilet. This was met with the cheapest toilet the big box store had to offer. This has been an insulting, disappointing, and eye opening experience.

We have been fed numerous untruths about this entire project. Additionally, the door does not lock when closed, leaving water all over the floor, the shower to faucet button does not work, the shower head does not come out far enough into the tub to be able to stand under the shower, and now, my elderly parents are extremely distraught over the mess left behind. We were told someone would call; WHEN? WHO? Don't know.

Not that it even matters at this point but the $1500 coupon advertised on the website was not even offered. Our salesman also insists that there is no extra cost involved in moving plumbing from one side of a room to another, breaking tiles, and replacing with new grout, tiles, trim, etc. It is as if he believes we are uneducated and have no idea what is involved in a project of this magnitude. This bath was intended to make their lives simpler, easier, more peaceful. It has done nothing of the sort and has so far caused heartache, anxiety, unrest, and distrust.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

I bought an Independent Home tub and I had a really good experience with the dealer I bought it from. Its installation went really well. I got a few scratches in the house because the crew had to move the big tub around, but that was expected. They were in a hurry to get back to Missouri, though, so they weren't able to patch that up. I've got the air and the bubbles from the jets in my tub. My daughter-in-law says I should charge the people who take a bath in there.

Independent Home response

Hi Roger,

We think your daughter-in-law is right! Thanks for the recommendation!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2018

Overall I enjoyed the service John & his crew provided. The shower & vanity top are beautiful. We had a measurement snag with the vanity top but a new top was sent out and they quickly installed it. John is very courteous and friendly and even gave me the opportunity to inspect his work. Good job!

Independent Home response

Hi Dorrell, We are happy to hear that the walk in shower turned out beautiful. That makes us so happy to hear this! Have a wonderful day.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2018

My Installers - Johnny and his son John Paul - arrived early. They were very courteous, very professional, and they finished my installation early. It is a lovely spa. I am sure I will get a lot of use out of it. It was a pleasure working with them.

Independent Home response

Hi Barbara,

We are happy to hear that you had a good experience with our installation teams and that you think the product is lovely. Thanks for sharing!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

Much better than the salesman said. The extension is the same color as the walk-in not white as he said. The installers did a wonderful job in the bathroom. They was very nice and fast. I would recommend to my friends.

Independent Home response

Hi Dwight

Thank you for the recommendation of Independent Home. If you need anything, just give us a call.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

This is Diane ** in Peachtree City, and Dean installed my shower for me this last week. I just wanted to tell you what a beautiful job he did... I'm just really, really proud of it! It is very lovely and it is just a really, really beautiful shower, and at a good price and great service! Thank you so much Dean, Lytle, and all of the terrific people at Independent Home!

Independent Home response

Hi Diane, Thanks for the kind words. We think you are terrific too!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2018

I purchased a Walk-in Shower a few weeks ago and wanted to let you know I am very pleased with this shower. The quality is excellent and it will add value to our home. I am 76 and was starting to have a problem getting in my tub shower. The new walk in is so easy to get in. I was impressed with your company when the day before the installation, a gentlemen arrived with the vanity top I had ordered. He told me the vanity was not ready when the truck was delivered, so he drove all the way from Kansas to Texarkana, Texas to bring it to me so that when the installer came, it would be here and the installation would not be delayed. Mike **, the specialist who sold me the product, was very knowledgeable and easy to talk with!

Independent Home response

Hi Patricia, Thank you for sharing your story. We will be sure to pass on your compliments to the installation team and to Mike. Have a great day.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2018

I have fibromyalgia, rheumatoid arthritis and my spine is deteriorating. I've seen Independent Home in the healthcare accessories store and it has hydrotherapy. The installer was friendly. He had my other tub out and the new tub and floor put in very quickly. He cleaned up every night and took all the stuff away, and I had nothing to do. He went out of his way to get things done and make us happy. I couldn't think of anybody that would have done it any better or any nicer. We were just very pleased with the whole thing. I love my tub and get in it every night.

Independent Home response

Hi Deb,

Thanks for your sharing your experience with Independent Home! We appreciate the recommendation. Have a great day.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 26, 2018

When I purchased an Independent Home tub, the dealer was fine and the reps answered all the questions. The guys that put the tub in were fine too and we enjoyed the day they were here. They also answered all the questions and they were as nice as they could be. But I’ve got a couple of drainages that I need somebody to come out and look at. It’s where you use the spray and it keeps dripping even though I turned it off, but it's no big deal.

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 24, 2018

Installers were professionals. They did carpentry, electric, plumbing. Left everything clean and finished. Showed up on time every day and laid drop cloths before walking on my floors. I could not ask for a better job. I am completely satisfied with my new spa.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

Install was efficient, clean, and thorough. Full explanation of tub operation including cleaning and maintenance. Randy was very thorough and organized. Very happy with every aspect from sales to installation. Installers were early and did an amazing job. I have lived in many houses over the years and never have I been so pleased as I am today.

Independent Home response

Hi Pasty,

Thanks so much for your kind words. We are happy to hear you are enjoying your walk in tub!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2018

I had fallen on the shower a couple of times and my wife had also. We are getting up in age and so we needed something that we could just step in and take a shower as opposed to keep stepping up in the tub and taking a chance on falling. We ended up getting a walk-in shower from Independent Home and it was outstanding. We are enjoying it. We got it for the future and now I do not need the wheelchair ramp. Their team did great with the installation, too.

Independent Home response

Hi George,

We are glad to year that you and your wife are enjoying your new walk in shower! Have a great day!

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2018

We have been looking at walk-in bath tubs for some time. My wife was having extra problems and a phone call came from Independent Home so we might as well take a look at it. The salesman did a wonderful job of going through the differences between Independent Home's bath tubs and their competitors'. Also, he shared his own personal experience with his tub, and looked at where we want to put in, making sure it would work.

We got a walk-in bath tub that’s a bit wider so it would be easier for my wife. Independent Home's team was very professional about the installation. They looked at a couple of different options. I was thinking of one that might work, but that didn’t. The team came in and did a good job of getting the tub taken care of. The only thing I had to touch up on after they left was a little bit of the caulking that they put down there. As it started to dry, there were a couple of gaps so I took care of them. Also, where the old shower head was, you got a little hook type thing to put up there. When I took the tape that the installer had up there, after a few days off, it didn’t stay so I got a different hook that I could put up there. I filled it with some more caulking and waited for that to dry.

We are enjoying the bath tub very much. It’s a different kind of experience of bathing than what I had for the last several years where it just had been showers. But my wife always liked to soak and she missed that. She is very much enjoying being able to go in and soak. Also, the jetting seems to help her mobility. The salesperson convinced me to try to do it also. The muscle relaxes. I like it. I sit there and read for a while and relax.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2018

The installation was professional and clean. They showed up on time, very clean. the walk-in tub works great. Well done. Job was completed in 1 day and we were able to enjoy the tub that night. They removed all trash and followed up with an item that was missing (pillow) right away.

Independent Home response

Hi Kathleen, Thanks for taking the time to share you experience with our installers. We are glad you are enjoying your tub! Have a great weekend!

Independent Home Customer Care Team

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2018

When I got a call from an Independent Home salesman, I told him to come and talk to me because I was interested and I had been looking at different products. He came and I liked him very much. He was very nice and not pushy. He gave me the information I requested. I told him at that time that I might not be doing it for a while and he told me that it was perfectly all right. He then asked that I keep the information and when I'm ready, to just give them a call and they'll come and talk to me. Eventually, we decided to go ahead with it. The men who came to install the smaller model bathtub were excellent. They were very polite, they tried not to disturb us and they cleaned up after themselves. They came, did everything they had to do and were out in a day. They even kept in touch with me. So far, the bathtub is fine and I like it very much. Everything looks great.

Independent Home response

Hi Evelyn,

Thanks for sharing your experience and for your recommendation of Independent Home Walk In Tubs.

Independent Home Customer Care Team

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 21, 2018

Thank you so much for my walk in tub... I'm really looking forward to using it. The entire process has been great and I found they salesman and installer to be quite caring and very professional. I will refer them to my friends.

Independent Home response

Hi Sheldon, Thanks for offering to refer us to your friends! We are glad you were happy with the entire process.

Independent Home Customer Care Team

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Independent Home expert review by Shelley Webb

A manufacturer of walk-in bathtubs and showers since 2002, the company was started with the simple mission of helping people have a safe, enjoyable bathing experience without being inhibited by mobility problems.

  • Walk-in tub standard features: Walk-in tubs from Independent Homes come with standard features that include a low 5-inch step-in, a built-in safety grab bar, a soft touch electronic control panel, textured seats and floors, aerotherapy and hydrotherapy spa systems and more.

  • Draining: Select tubs are equipped with a cable-operated 2-inch fast drain system and a pump-operated speed drain. These tubs can be drained in 90-120 seconds.

  • Wheelchair-accessible tubs: Independent Home’s wheelchair-accessible bathtubs have outward-swinging doors that open 37.5 inches. The tub’s chair is 21 inches high to allow for easier access from a wheelchair.

  • Specialty tubs: Independent Home offers specialty tubs like bariatric models, compact walk-in tubs, models with attached lifts and walk-in showers.

  • Customer support: Independent Homes offers customer support through email, online chat and over the phone. You can call or email them for a free estimate.

  • Best for: individuals with limited mobility and senior citizens who want to maintain independent lifestyles.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Independent Home Company Information

Social media:
Company Name:
Independent Home
Company Type:
Private
Year Founded:
2002
Website:
independenthome.com
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