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Ella's Bubbles
Overall Satisfaction Rating
4.56/5
  • 5 stars
    129
  • 4 stars
    20
  • 3 stars
    11
  • 2 stars
    4
  • 1 stars
    6
Based on 170 ratings submitted in the last year
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Ella's Bubbles

ConsumerAffairs Accredited Brand

Ella's Bubbles provides the best personalized service and customer support for their acrylic and gelcoat walk-in tubs. With over 12 years of experience, they guarantee you'll be satisfied with their craftmanship and care. All of their tubs are assembled, jetted, and tested to perfection in the USA using UL Certified parts to give you the best valued and highest quality walk-in tub. They never stop investing in development to give you exclusive offers such as the removable stainless steel door, patented swivel tray, exfoliating Infusion™ MicroBubble Therapy, independently operated therapeutic foot massage, and much more!

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170 Ella's Bubbles Consumer Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

I've been researching walk-in tubs for over a year and I found out about Ella's Bubbles three months before I did the purchase. The company was very new to me and I have done research on almost everybody in North America that either sold or manufacture walk-in tubs. I did a spreadsheet of pricing and features of all the ones that I came across, and I kept coming back to Ella’s Bubbles. I wasn't familiar with them so I drilled down more into research and found out that a lot of their manufacturing was done right here in America, and compared to even more expensive tubs, they offered full feature options. I also found information from other people who has purchased from them and about the parts and manufacturing. Based on what I wanted, it looked like they were a company for me to take a chance with, compared to even more established companies.

The interaction with the sales representative was good but initially, I wasn’t sure if I could purchase direct. So, I was calling and talking to sales reps about features and shipping. On the second call, I was informed that I could purchase direct from them and if I go online, I could find one that they would match the price with. So, that worked to my benefit. I kept looking around Home Depot, Amazon and someone was running a discount on the one that I was interested in. When I called the rep, she said she could match that. I got the Ultimate tub a month ago and the bathroom space is currently being prepared for the tub installation.

My home was flooded and I’m doing a complete renovation. I informed the sales rep that I was having problems with freight shipments for some big-ticket items and she told me that they would call me when the tub is at the terminal and schedule a delivery. I never got the call and so I decided to follow-up with the freight company. When I called them, they informed me that they had already tried to deliver and nobody was at my house, so they were in the process of sending it back. They told me that they could not reschedule delivery to somebody from the manufacturer and to call to guarantee they would have to pay for a re-delivery. When I called my sales rep about it, she took care of it. She called them and we thought everything' was worked out but I still had some issues, so the unit was at the terminal for over three weeks before I was able to get them to schedule a delivery.

Once the sales rep got back with them and got everything planned out, I had a call on the day of the delivery from the freight truck. The rep was telling me that he was three blocks from my house and he was looking at my residence location on Google map and he wanted to know if I could come in a truck to where he had stopped and get it out the freight truck. The sales rep made it clear that before I let them take it out the truck, if there were any blemishes or anything looks suspicious with the crate, to leave it on the truck. However, it was pristine and well-packed. The guy claimed that he was unsure if he could bring the truck or trailer into the neighbor. I had no problems once he arrived at the house and I was able to inspect the package. When I opened the tub, it was beautiful. I would recommend Ella’s Bubbles 100%.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 27, 2018

I was doing an internet search and I found Ella's Bubbles. The website was ver easy to understand and it had a lot of information for a person like myself that would wanna install it. I made a comment on the website that they showed a left-hand door with a right-hand part number. I brought it to their attention and then I went back about two weeks later and saw that it was corrected. I kinda thought that was cool because it’s a little misleading. You wanna be sure.

I saw they were quality product and when I reached out to them, the gal that works there was very knowledgeable and very helpful. I wanted to buy one that I can go pick up somewhere and I was able to go down there and pick it up. I requested a quote on January 22nd. Daphne was the account manager and she was a very, very pleasant lady to talk to and do business with. They gave me an excellent price and a quote.

Originally, I was getting the larger one and then I found something on the website of how many gallons and I was kinda worried about my tank in the basement, the pump not being able to keep up with the kind of drainage plus to just conserve on the water. I decided that a smaller model was fine and I ended up settling an order confirmation and ended up with Ella’s Deluxe item. I got the dual massage, hydro jets, and I got the MicroBubble with it with the brass filler so it would fill faster. Plus, I like the quality of that faucet better.

I installed it myself, so it went excellent. And that’s one thing that I liked about their company. One company I originally called charged 22 grand for installation and wouldn’t let me install it myself. With Ella's Bubbles, I can install it myself and it was very easy to install and had good instructions. I had no problem at all. But I expected a little bit more pressure out of the jets. I feel just a little bit weakened pressure and they're not the strongest that I would like to see. But I’m used to a hot tub and a hot tub must have a bigger pump or bigger motor in it. Also, it ends up taking care of my back problem and I feel relaxed and that’s the main part.

I like the door opening to the inside versus outside. Originally, I put it in because the mother-in-law was gonna move in part time to keep her out of the home full time and I thought that that’s a little riskier if somebody’s opening it inadvertently. But, again, I like the door opening to the inside anyway. It’s a lot better to have water pressure pushing on the door even though it’s got a mechanism to cross the gasket so nothing leaks. It’s a great product and I’ve recommended it to other people and I would keep on recommending it.

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Ella's Bubbles response

Mr. Burandt,

First, we want to thank you for choosing to bring an Ella's Bubbles tub into your home. We also want to thank you for leaving us such a well thought out review. We love hearing reviews from our customers so we can keep making new products! If there is anything else you need do not hesitate to give us a call.

Thank you so much!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

I had been specifically looking for a walk-in tub where you weren't trapped to sitting there in a chair and you could stretch out. I saw different tubs offered on eBay and I was attracted to Ella's Bubbles. Aside from the regular down at the floor-level bathtub, Ella's is the only one that has two seats. I also liked the features of the tub in comparison to other manufacturers and how Ella's make their tubs. One of the things they asked when looking for a tub was if the tub has this, that and something else. And when I was looking through it, the other tubs didn't have those.

I bought my walk-in tub from a dealer called DiscoBath, a vendor on eBay. He was great about making sure I got exactly the tub I wanted because there were two sizes of the five-foot tub and I wanted the bigger one. He was also really great about getting the shipping set up and notifying me about it. But when I had a small problem with the tub when we were installing it, he wasn't so helpful. What happened was my plumber screwed up one of the gaskets for the drain because he thought there was a burr on the drain. He thought he had ringed the gasket. I went to Ella's website and contacted their customer service directly. They were fantastic. They overnight mailed me a new set of gaskets.

During the installation, we were fortunate. My husband and I have a house that we needed a lot of work on to be able to sell it. I had a whole crew of people and I already had a plumber who was experienced in installing tubs. I also had a handy-man who was able to do the things that I needed. We are living in a 70-year-old house and a problem we had during the installation was the doorway into the bathroom was only 22 inches wide, so we had to take out part of the wall to get the tub it. We also had to take out a window of the house. Once the tub was in the bathroom, we had to put the wall back the way it was. We also had to take out the ceiling of the room underneath the tub to get the plumbing installed correctly. Our installation, therefore, was a little bit more complicated than most people because our house is ancient.

My husband and I really love our walk-in tub. My husband had been having trouble standing in the shower that we had before. Now, it's really great for him because we put a grab bar on the wall and he can get in and out of the tub just fine. Overall, I was extremely pleased with Ella's Bubbles. Sergio, their customer service guy, he gave me his number and his email so I could directly contact him if I had any problems or concerns. He was always available and it had been a really good experience.

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Ella's Bubbles response

Marie,

Thank you so much for taking your time to leave such a thoughtful review! It's customers like you that make selling walk-in tubs worth while. We are glad that you and family love our tub, our dedicated staff will be pleased to learn of your high praise.

If you ever need anything in the future please do not hesitate to give us a call.

Thank you so much, Marie!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2018

I needed hip repair and I needed a safer bathtub. I saw the American Standard advertised on the TV and I checked into that but it was way too expensive. Then I checked around other places. I happen to have a dealer in the closest big town to me and the company that he works with is Ella’s Bubbles. He recommended them so I checked online and decided that was the one I wanted.

At the time, the dealer in the area would rather sell hot tubs than step-in bathtubs and he wasn’t good about finding out what model I would need. I wanted the pulsing bubbles to be on my neck and my shoulders because I have arthritis in my neck. Some tubs are shallower and I wanted a very deep one. But he didn’t get back to me when I called him. So, I finally dealt directly with Ella’s Bubbles in Chicago and ordered it right from the warehouse. I asked a lot of questions and the reps were good to work with. it was an investment for us. The tub is not cheap but it was a luxury I wanted to have. They were so helpful in explaining everything to me and how everything would work before I ever ordered it. Then they drop shipped it on a big truck right to my doorway.

After that, we called the contractor and he wanted to charge a couple of thousand dollars to take our other tub out. He said he wouldn’t be able to salvage it because it would be too much work and we thought that was not good. It was only about 10 years old and it was a very nice bathtub that we had in there. So, we chose to do the installation ourselves. When the tub came, it was totally complete and all we had to do was get the old tub out, put the new one in, refinish the wall because the space isn’t the same, and hook up the plumbing and electrical. My husband’s very handy at this and the installation was very easy for us.

We got the step-in bathtub and it is the Malibu model. It is tall and has a door that swings open. You can have the door swing in or swing out but I couldn’t see any reason having a door in there with me, so mine opens from outside. When you make a little five-inch step into the tub, you got handrails to hang on to so you won't slip and fall. When you sit down on an elevated seat, it's all molder fiberglass. And when you pull the door shut and lock it, you're gonna fill this thing with water and you can't get out until the water is out or you will have it all over your house. But it's totally a safe way for elderly people. I'm gonna be 70 and it was just time. If I want to continue taking enjoyable bubble baths, I needed something like this.

I love our Ella's Bubbles tub and and I'm enjoying it. I even wrote them a letter of recommendation as I had a good turnout from them. I had good service and everything went beautifully. The tub takes a great amount of water and when someone gets in it, you just place your amount of body weight and volume so it's not that much, but I use it every day either to shampoo my hair or shower. There is a handheld shower in it. But to fill the tub up, I try not to do it more than once a week because it needs a lot of water.

Other than that, I'm so relaxed when I use the tub and my muscles feel good. The hydrating bubbles got a lot of force so they're pushing on whenever you let them rub on your body. They massage you then there's the micro bubbles feature which is an extra thing that I wanted because the sales pitch from everybody I talked to was that the bubbles are so penetrating to your skin that they clean the pores. They said that the bubbles soften your skin and you don’t even need soap in it. Of course, if you put too much soap, you get too many bubbles because of all the bubbling action. But my skin is so soft. I used to get dry skin in the winter time when the season change. My elbows would get dry and I'd lather on the lotion, but I don’t have to do that anymore. These micro bubbles debride your skin gently. They're not pulling your skin off but they get rid of your dead skin cells and you are totally clean.

Ella's Bubbles are also a phone call or a computer click away when I need them and they get right back to me. In fact, we had one little episode when I got in the tub and it was taking longer to fill up than it normally did. The pressure of the water was making a lot of noise and when I turned it off, I saw that the water was running out the drain. It was no wonder the tub was not filling up. I had to empty it to see what the problem was and there was a little gasket on the plunger seal that seals the tub when you shut the drain had come loose. I called the company and asked if it was something that had been glued on or was it supposed to come off. Their rep said no and they sent me the whole new stainless plunger that goes down into the tub and seals it. I didn’t even need all of them. But the reps of Ella's Bubbles were very good. They want their customers happy, so when any little thing happens, they're right there to help.

All in all, I'm very happy with company and I've recommended it to all my friends and all my girlfriends of my age in arthritic situation. None of them have tried it out and I told them to come over, take a bath in my bathtub, and see how nice it is. They're all very envious and say that if they ever get one, they're gonna get the kind I got. I'm a good spokesman of the company because I'm very happy with my tub.

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Ella's Bubbles response

Mrs. Maki,

Thank you for taking the time to leave us such a nice review. We are glad that you and your husband love our product, our dedicated staff will be pleased to learn of your high praise.They work very diligently and it will provide them with great encouragement to keep doing what they are doing. If any of your friends decide to try out your tub and like it, have them give us a call and we will provide them with the best possible deals and options that you will not find online. Thank you for your kind words and if you ever have any problems with your Ella tub do not hesitate to give us a call.

Sincerely,

Ella's Bubbles

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2018

I am enjoying the tub that I got from Ella's Bubbles. It's really good and I look forward to using it in the evening. I’m very pleased with it and I’m so glad to have it. It helps with the legs, the back, and the neck. But the seats are very cold and whoever wants a tub has got to have the option for the heated seat. If that would cost extra, I would’ve paid it since I paid $13,000 cash for my tub. So I’m upset with the company that sold it to me because I was never offered the heated seat. What happened was, they had inventory that they wanted to get rid of, so I was told that they only had a couple of left-hand doors or right-hand doors left. They gave me the sales pitch and told me that if I wanted a right-hand door, I had to take advantage of it.

I also had an issue with Reuben, the guy that installed the tub. He knew how to install it and he did a good job. But he messed up our wall terribly. I’m turning 80 tomorrow while my husband is almost 82, and this guy took advantage of us big time. My kids were furious when they saw the state of the wall. There was a lot of stuff and it was tacky and not taken care of.

At the time, we were invited to this beautiful wedding in the Southern Hotel down at the bay in San Diego and I ordered designer shoes for the occasion. When we got back at 2:00 o’clock in the morning on Saturday morning after the Friday night wedding, we had to get the shoes off because my feet and legs were all swollen because of the sciatica. My husband positioned these shoes under our bed. Then the installer came out on Monday morning to do our new tub. We had a lot of stuff to move then Reuben brought this big machine and they were busy. We were keeping out of the way and after they left on Tuesday evening, I went looking for my shoes and they were missing. But I didn’t move my shoes as I couldn’t get on low on the floor because of sciatica. I also took pictures while they were here and I know that Reuben took my shoes. Now all my friends are saying that Reuben’s wife is wearing them.

And when he came back September 20th, which was our 60th wedding anniversary, I got after him about the shoes and he was blinking like crazy. I hope he never comes back again and I don't want him to. But at the same time, if anything goes wrong with Ella’s Bubbles, we’ll have to get him back again and I’m very sad about that. So, I’m not going to be all gooey getting others to buy an Ella's Bubbles tub because of Reuben since this company is the only one down here that sells Ella’s Bubbles.

Other than that, I found Ella's Bubbles's lie-in tub on Amazon and I was gonna get that, too. But I’m so unhappy with the people that sold me my first Ella's Bubbles tub and the crew they sent out for the installation that I didn’t bother. I know Home Depot also sells Ella's Bubbles lie-in tubs and we may just go there. But I would never go back to this company because Reuben would be coming back and we will not have him in the house again. I’m still trying to get the issue sorted out with his company because one way or the other, I’ll never get my shoes back, but they are going to reimburse me for those shoes. When I tried to call the retailer and left messages, I was totally ignored. I kept asking for the manager because he was so sweet and nice when I was talking to him, but nobody is willing to call me back.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2019

I have heard a lot of good things about Ella’s Bubbles. It’s supposed to be a really nice product. Also, my experience with the sales representatives went great. I’d recommend Ella’s Bubbles.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2019

My sister told me she had gotten a walk-in bath by a different company, so I was looking on the internet to see what I could find. I’ve always wanted a bath because I had a stroke in 2008, and I haven’t been able to get into a bathtub since then. I always heard it was really expensive to have walk-in baths installed and we have to tear out walls. This mobile home has wide opening doors and a big space to put the tub in, so I just got online and checked. And where it says the best tubs, they listed Ella’s tubs as the number one tub to buy for quality. So, I contacted them and finally they got back to me, and we worked out something to where I was happy with the purchase price. And it’s been a nice tub. I’ve enjoyed getting in it.

I had a walk-in shower that did not have a door to it. The salesman with the mobile home dealer said I couldn’t have that because I might be in a wheelchair eventually, and I couldn’t get in that shower with the wheelchair. So, at this point, I’m not needing that. And I said, “Well, if I get to that point, I’ll either go into a home somewhere, or my daughter can come over and put me in the shower.” She’s right next door to me. So, the couple that put the tub in for me also put a sliding glass shower door in for me. And I have a little bit of a step up to get in it. I can make it because I’ve got a safety bar right there already. So, it’s really nice. I can get in the shower without worrying about water running all over the floors, which was a problem before because the shower curtain wouldn’t hold it back. It didn’t have an edge to do that. And now, I can get in the tub if I want to.

The features of my new tub are all really nice. I like the lights. They help. I got chromotherapy with it, and the seat warmer and back warmer so that you can get warm when you get in there and start filling the water up. And it does fill up fast, and it drains really fast for being in a mobile home, and which I was afraid wouldn’t work. I wasn’t expecting it to be that good on draining really fast. I’ve had really good experience with Ella's Bubbles. They’ve all been really friendly, and they sent me messages saying, “Welcome to the family.”

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2019

I was looking for different things and Ella’s Bubbles popped up. I was looking for what I needed, and I liked what they had. I ended up purchasing the tub with the outward swinging door and microbubbles. The sales guy was Nick, and he was wonderful to talk to. I told him what I wanted, and he sent me a couple of examples, and I picked the one I wanted. My experience was wonderful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 7, 2019

I purchased a walk-in shower from Ella’s Bubbles, and everybody was great and very professional. I love them all. I want a walk-in tub upstairs and if I get my upstairs done, I’m gonna call Ella’s Bubbles. My shower is really beautiful. It got the tiles on the wall, a stool that I can sit on, the grab bar, and the pretty beautiful long shower. It’s the top-of-the-line.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 6, 2019

My experience with Ella's Bubbles has been really good. I was doing some research to try and find a walk-in tub for my mom, and I liked Ella's design. I purchased a bathtub. The sales representative was horrible as well as the people that did the remodel of the bathroom because they were a third party. It was not through Ella direct. They fell through with everything they were doing and shortly went out of business after that. There was no paperwork trail and no warranty information filled out. So, when I called Ella's for a problem, they had no idea I even owned a tub. But they handled it very well, so my experience with Ella, direct, has been fantastic. I had one problem with the valve, and they sent me a replacement valve, and told me how to fix it.

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Ella's Bubbles expert review by Shelley Webb

Makes and sells acrylic walk-in tubs with one or two seats, in addition to accessible shower stalls and kits. Wheelchair accessible walk-in tubs are also available. Their products are manufactured in the United States, and they have dealers across the country who can help you find the best walk-in tub for your needs.

  • Inward and outward swinging doors: Choose from either an inward or an outward swinging door for your walk-in tub.

  • Assembled and tested in the United States: All of Ella’s Bubbles products are assembled and tested in Chicago, Illinois.

  • Ella’s Bubbles shower stalls and kits: Ella’s shower stalls and kits provide a low threshold to help anyone with limited mobility who has problems bathing or showering. They have multi-piece units and acrylic wall liners for remodels and one-piece units for new construction.

  • Dual drain: All Ella’s Bubbles walk-in bathtubs are equipped with a dual drain system that consists of two independent overflow valves and two ADA compatible extension handles. This draining system can empty the tub within 80 seconds.

Profile picture of Shelley Webb
Shelley Webb Senior Products Contributing Editor

Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

Ella's Bubbles Company Information

Social media:
Company Name:
Ella's Bubbles
Company Type:
Private
Year Founded:
2005
Address:
2101 S. Carpenter St.
City:
Chicago
State/Province:
IL
Postal Code:
60608
Country:
United States
Website:
ellasbubbles.com
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