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Ella's Bubbles
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(844) 750-6046
Overall Satisfaction Rating
4.60/5
  • 5 stars
    92
  • 4 stars
    12
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    3
Based on 120 ratings submitted in the last year
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Need a walk-in bathtub company?

    Ella's Bubbles

    ConsumerAffairs Unaccredited Brand

    Ella's Bubbles provides the best personalized service and customer support for their acrylic and gelcoat walk-in tubs. With over 12 years of experience, they guarantee you'll be satisfied with their craftmanship and care. All of their tubs are assembled, jetted, and tested to perfection in the USA using UL Certified parts to give you the best valued and highest quality walk-in tub. They never stop investing in development to give you exclusive offers such as the removable stainless steel door, patented swivel tray, exfoliating Infusion™ MicroBubble Therapy, independently operated therapeutic foot massage, and much more!

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      Ella's Bubbles Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 9, 2019

      I was searching for hot tubs or spas and I came across Ella's Bubbles through the internet. I like the selection that they had. Also, I was limited the given sizes and theirs seemed to fit very well. Plus, I liked the options that it had. It had everything that I wanted. We're still in the process of a complete bathroom renovation. We're converting a walk-in shower to a walk-in tub on that end of the house. And Ella's Bubbles' product seemed to have all the features that we wanted. I didn't see anything that raised a flag. Everything seemed very positive at that time.

      We purchased the Elite model. We ordered it with all the available options that we could get. That included the dual that they call it which is air plus water. We also got the heated seat and back. But we live in Florida. Still, we thought that would be a good idea because this is gonna be mostly a relaxation device. We also had it with the aroma therapy, the chromotherapy.

      The salesperson, Daphne, was absolutely fantastic to work with. We were going back and forth. We hemmed and hawed over a month as I was waiting to determine. We were making sure that everything was gonna fit properly and with all the new tiles being put in. So, she was very patient in working with me. I couldn't ask for a better salesperson. We conversed back and forth for about a month before the purchase was made, trying to make sure that this was gonna be the right fit.

      We're still down here in Palm Beach County trying to get building permits. So far, the building permit has been tied up over two months. And sad to say, it is primarily because of Ella's Bubbles. The county wanted to know about the valve and that it had certain specifications. There is nothing in Ella's Bubbles' literature to indicate that it does. So, the county is still waiting. They're not gonna issue that building permit until they know that that valve meets those specifications. So, now the wife of contractor that we hired recently told me that they think they've got that resolved. They were able to get something off a box somewhere. But as I looked at the permit, it's still in question. So, we're kinda stuck on that part of it. Florida, I understand, is trying to standardize the building code. So, at some point, Ella's is gonna have to put that information in their instructions that the valve does meet those specifications.

      With Ella's Bubbles so far, since also there was no information on how to use the aromatherapy, I contacted Daphne. She had somebody from technical support contact me with the instructions within a day, so I'm very pleased with that. The aromatherapy allows you to put in a liquid. It's a scent-type thing that's automatically pushing into the stream of water, so that you got good mixing. This is mostly sort of a massage therapy thing. Right now, I'm very happy with the unit. I like that it has an adjustable length to it because of that shelf. Everybody who's looked at it has been impressed.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 18, 2019

      I was looking on the internet for different brands of walk-in tubs. I was really interested in Kohler, and I had an appointment for them to come out to the house, and talk to them but they canceled on me. Plus, they wouldn’t allow my contractors to install, so I said, “To heck with it.” The other ones, like Jacuzzi, was way too expensive. Maybe Kohler would’ve been, too. The other ones were cheaper gel tubs that didn’t have the options we wanted. I called American Standard because they make so many different models of tubs, but they don’t have a heated seat on any of them. So, I knew that was something we wanted so I just didn’t bother.

      Ella’s had all the options we wanted and it was in acrylic, then they had options that we had never heard of. They also have good information on their website and it helped me sell the whole idea of doing a bathroom remodel to my husband. Because he’s the one that really needs the walk-in tub. Their COO gave me a call that evening. And he was telling me about it, gave me the contractor's name and number, and answered a ton of questions I had.

      We did a big bathroom remodel on the first floor where they had to dig in to the cement, ‘cause we don’t have a basement. The whole process took like four weeks and two days, but the tub was put in just a couple of days. My contractors had never put one in before, but they’re smart guys. The only thing they complained about is that they had to level it, and one of the legs was behind the motor. And when you’re putting it in an alcove, because of that design, they had to basically move the motor over two inches, level the tub, then move the motor back, and hook it back up. They were kinda angry about that, but that’s typical for installers because the engineers don’t typically install what they engineer. It was really annoying and really a lot of extra work for them.

      But my experience with Ellas’s Bubbles has been really positive. We got the Ultimate, so it’s got everything. We got the glass enclosure that we’re going to need because with the bubbles on and the air on, water flies everywhere. The contractor here in Minnesota was super nice, delivered it when my contractors needed it, waited ’till it was in. And we had tried it before he came to have me pay for it. He was super nice. So far, we’re really happy. Love the light therapy, it’s really special.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 30, 2018

      I've been researching walk-in tubs for over a year and I found out about Ella's Bubbles three months before I did the purchase. The company was very new to me and I have done research on almost everybody in North America that either sold or manufacture walk-in tubs. I did a spreadsheet of pricing and features of all the ones that I came across, and I kept coming back to Ella’s Bubbles. I wasn't familiar with them so I drilled down more into research and found out that a lot of their manufacturing was done right here in America, and compared to even more expensive tubs, they offered full feature options. I also found information from other people who has purchased from them and about the parts and manufacturing. Based on what I wanted, it looked like they were a company for me to take a chance with, compared to even more established companies.

      The interaction with the sales representative was good but initially, I wasn’t sure if I could purchase direct. So, I was calling and talking to sales reps about features and shipping. On the second call, I was informed that I could purchase direct from them and if I go online, I could find one that they would match the price with. So, that worked to my benefit. I kept looking around Home Depot, Amazon and someone was running a discount on the one that I was interested in. When I called the rep, she said she could match that. I got the Ultimate tub a month ago and the bathroom space is currently being prepared for the tub installation.

      My home was flooded and I’m doing a complete renovation. I informed the sales rep that I was having problems with freight shipments for some big-ticket items and she told me that they would call me when the tub is at the terminal and schedule a delivery. I never got the call and so I decided to follow-up with the freight company. When I called them, they informed me that they had already tried to deliver and nobody was at my house, so they were in the process of sending it back. They told me that they could not reschedule delivery to somebody from the manufacturer and to call to guarantee they would have to pay for a re-delivery. When I called my sales rep about it, she took care of it. She called them and we thought everything' was worked out but I still had some issues, so the unit was at the terminal for over three weeks before I was able to get them to schedule a delivery.

      Once the sales rep got back with them and got everything planned out, I had a call on the day of the delivery from the freight truck. The rep was telling me that he was three blocks from my house and he was looking at my residence location on Google map and he wanted to know if I could come in a truck to where he had stopped and get it out the freight truck. The sales rep made it clear that before I let them take it out the truck, if there were any blemishes or anything looks suspicious with the crate, to leave it on the truck. However, it was pristine and well-packed. The guy claimed that he was unsure if he could bring the truck or trailer into the neighbor. I had no problems once he arrived at the house and I was able to inspect the package. When I opened the tub, it was beautiful. I would recommend Ella’s Bubbles 100%.

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      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 27, 2018

      I was doing an internet search and I found Ella's Bubbles. The website was ver easy to understand and it had a lot of information for a person like myself that would wanna install it. I made a comment on the website that they showed a left-hand door with a right-hand part number. I brought it to their attention and then I went back about two weeks later and saw that it was corrected. I kinda thought that was cool because it’s a little misleading. You wanna be sure.

      I saw they were quality product and when I reached out to them, the gal that works there was very knowledgeable and very helpful. I wanted to buy one that I can go pick up somewhere and I was able to go down there and pick it up. I requested a quote on January 22nd. Daphne was the account manager and she was a very, very pleasant lady to talk to and do business with. They gave me an excellent price and a quote.

      Originally, I was getting the larger one and then I found something on the website of how many gallons and I was kinda worried about my tank in the basement, the pump not being able to keep up with the kind of drainage plus to just conserve on the water. I decided that a smaller model was fine and I ended up settling an order confirmation and ended up with Ella’s Deluxe item. I got the dual massage, hydro jets, and I got the MicroBubble with it with the brass filler so it would fill faster. Plus, I like the quality of that faucet better.

      I installed it myself, so it went excellent. And that’s one thing that I liked about their company. One company I originally called charged 22 grand for installation and wouldn’t let me install it myself. With Ella's Bubbles, I can install it myself and it was very easy to install and had good instructions. I had no problem at all. But I expected a little bit more pressure out of the jets. I feel just a little bit weakened pressure and they're not the strongest that I would like to see. But I’m used to a hot tub and a hot tub must have a bigger pump or bigger motor in it. Also, it ends up taking care of my back problem and I feel relaxed and that’s the main part.

      I like the door opening to the inside versus outside. Originally, I put it in because the mother-in-law was gonna move in part time to keep her out of the home full time and I thought that that’s a little riskier if somebody’s opening it inadvertently. But, again, I like the door opening to the inside anyway. It’s a lot better to have water pressure pushing on the door even though it’s got a mechanism to cross the gasket so nothing leaks. It’s a great product and I’ve recommended it to other people and I would keep on recommending it.

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      Ella's Bubbles response

      Mr. Burandt,

      First, we want to thank you for choosing to bring an Ella's Bubbles tub into your home. We also want to thank you for leaving us such a well thought out review. We love hearing reviews from our customers so we can keep making new products! If there is anything else you need do not hesitate to give us a call.

      Thank you so much!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 16, 2018

      I had been specifically looking for a walk-in tub where you weren't trapped to sitting there in a chair and you could stretch out. I saw different tubs offered on eBay and I was attracted to Ella's Bubbles. Aside from the regular down at the floor-level bathtub, Ella's is the only one that has two seats. I also liked the features of the tub in comparison to other manufacturers and how Ella's make their tubs. One of the things they asked when looking for a tub was if the tub has this, that and something else. And when I was looking through it, the other tubs didn't have those.

      I bought my walk-in tub from a dealer called DiscoBath, a vendor on eBay. He was great about making sure I got exactly the tub I wanted because there were two sizes of the five-foot tub and I wanted the bigger one. He was also really great about getting the shipping set up and notifying me about it. But when I had a small problem with the tub when we were installing it, he wasn't so helpful. What happened was my plumber screwed up one of the gaskets for the drain because he thought there was a burr on the drain. He thought he had ringed the gasket. I went to Ella's website and contacted their customer service directly. They were fantastic. They overnight mailed me a new set of gaskets.

      During the installation, we were fortunate. My husband and I have a house that we needed a lot of work on to be able to sell it. I had a whole crew of people and I already had a plumber who was experienced in installing tubs. I also had a handy-man who was able to do the things that I needed. We are living in a 70-year-old house and a problem we had during the installation was the doorway into the bathroom was only 22 inches wide, so we had to take out part of the wall to get the tub it. We also had to take out a window of the house. Once the tub was in the bathroom, we had to put the wall back the way it was. We also had to take out the ceiling of the room underneath the tub to get the plumbing installed correctly. Our installation, therefore, was a little bit more complicated than most people because our house is ancient.

      My husband and I really love our walk-in tub. My husband had been having trouble standing in the shower that we had before. Now, it's really great for him because we put a grab bar on the wall and he can get in and out of the tub just fine. Overall, I was extremely pleased with Ella's Bubbles. Sergio, their customer service guy, he gave me his number and his email so I could directly contact him if I had any problems or concerns. He was always available and it had been a really good experience.

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      Ella's Bubbles response

      Marie,

      Thank you so much for taking your time to leave such a thoughtful review! It's customers like you that make selling walk-in tubs worth while. We are glad that you and family love our tub, our dedicated staff will be pleased to learn of your high praise.

      If you ever need anything in the future please do not hesitate to give us a call.

      Thank you so much, Marie!

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 4, 2019

      I bought my Ella's Bubbles XXL Transfer walk-in tub through Wayfair. My son-in-law who is a Journeyman plumber installed it. We had an awful experience with it. We tested it outside and it worked fine, but it leaked like crazy. It had three leaks in the piping underneath. We called Wayfair and they rebated me 50% of the price of the tub. My son-in-law re-siliconed the joints and told me that two of the three that he re-siliconed worked fine and one didn't. He has to scrape the silicon off and try again. Plus, he found another leak. We put in a tray underneath the tub that will pick up any leaks and take them to the sump pit. I don't know what Ella's is doing. All the reviews I've seen on Ella's were very positive, but obviously, something went wrong somewhere.

      From all the comments, they talk about testing the tub and making sure that it's not leaking when it leaves the warehouse or factory. Either someone didn't test my tub or they tested it, found the leaks and thought they fixed it. I was very disappointed to have set this all up and tested it and to find even one leak, let alone three, and now a fourth one. It's a nice tub, but it certainly doesn't seem to have been put together well.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 3, 2019

      I was doing searches on two-person tubs, and then got the idea of searching for a two-person walk-in tub that would fit the space that we had. I found it on Ella's website but what also came up was who else sold them and Home Depot did. The Home Depot site didn't seem to be a good place to try to figure out certain things and ask questions. There was a spot on Ella's site where you could email to ask questions and they called me back. They gave me a very good price, essentially equal to what they referred to as the best internet price and they shipped it direct for free. I purchased the Tub4Two five weeks ago. It’s a soaking tub and it’s just a simple one but they have a door. Generally, it’s probably considered to be for senior citizens who want a deep tub where it's too high to step over to get into because it's deep, and you can really fill up the tub and soak.

      The rep, Steve, was a very good guy. So, because of the price, we bought it in advance of having our remodeler scheduled to go. There was another lady that we talked to who took care of the accounting and invoicing, and she was good. Then, I ended up talking with a fellow in their warehouse because I wanted to know if they could tell me what day it would be delivered, and they were able to do that. So, it was a good experience.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 22, 2019

      My brother-in-law brought up Ella’s Bubbles and I said that I would see what they got and what was different. Pretty much everybody was close with the product and very similar but I’ve had no complaints. I made my purchase in January and it wasn’t that it took until March to get it in, but I wasn’t satisfied with the installer that Ella recommended at the time in the Chicago area. They came and put the tub in, and I loved it and it looked great. However, it wouldn't keep the water warmed up so, they changed something out. That didn’t do it. They ended up putting in dual tanks and it cost me another $1,500 on top of the tub, which I was not happy with.

      At the beginning, Ella’s Bubbles’ installation team was very responsive. It was around Christmas when it happened and they got out after New Year’s. It might have been a 10-day delay only because it was the holidays which I totally understood. When they came out, they looked at my water heater and my electric panel, and then they set a date. It was two weeks out. Ella’s Bubbles’ product seems great but the installer was the issue I had.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 19, 2019

      I was researching walk-in tubs online and I ran across Ella’s Bubbles. I also spoke to my daughter’s DME place and they recommended a tub from Ella’s Bubbles. My interactions with the sales rep were great. I went to the warehouse and he helped me find exactly what I needed for my daughter who has special health care issues. Everybody seems to enjoy the tub.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 16, 2019

      We found Ella's Bubbles on the internet and nobody else made the particular tub we were looking at, which was the tub for two. For us, it was like a mini hot tub and we don't have to go outside. Although our interactions with their sale reps were fine, their technical people weren't very good at answering the questions that my husband had. Moreover, their manual was too generic. It said the tub needed a 20-amp circuit breaker, which was a little awkward to deal with. But when he looked at the tub, it only needed a 15-amp breaker. The plumber that installed it cursed it a few times. They were good to bring it up upstairs though and had four guys to do it. Plus, they cleaned everything up.

      We had a little bit of trouble with random leakage and found water underneath the tub a few times. One time, it appeared to come from the seal. Then, it drained down through the door latch hole. We found that when using the jets, the water bubbles rather vigorously and gets out but it's not constant. It has a bit of a learning curve. For example, we can fill it and use the jets but if we wanna use the other one, we better not fill it up all the way. We talked to Ella's Bubbles one time, but we figured it out ourselves. We found the door latch very hard to operate to get the door pulled closed and sealed. I've mentioned our Ella's Bubbles tub to other people.

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      Ella's Bubbles expert review by Shelley Webb

      Makes and sells acrylic walk-in tubs with one or two seats, in addition to accessible shower stalls and kits. Wheelchair accessible walk-in tubs are also available. Their products are manufactured in the United States, and they have dealers across the country who can help you find the best walk-in tub for your needs.

      • Inward and outward swinging doors: Choose from either an inward or an outward swinging door for your walk-in tub.

      • Assembled and tested in the United States: All of Ella’s Bubbles products are assembled and tested in Chicago, Illinois.

      • Ella’s Bubbles shower stalls and kits: Ella’s shower stalls and kits provide a low threshold to help anyone with limited mobility who has problems bathing or showering. They have multi-piece units and acrylic wall liners for remodels and one-piece units for new construction.

      • Dual drain: All Ella’s Bubbles walk-in bathtubs are equipped with a dual drain system that consists of two independent overflow valves and two ADA compatible extension handles. This draining system can empty the tub within 80 seconds.

      Profile picture of Shelley Webb
      Shelley Webb Senior Products Contributing Editor

      Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

      Ella's Bubbles Company Information

      Company Name:
      Ella's Bubbles
      Company Type:
      Private
      Year Founded:
      2005
      Address:
      2101 S. Carpenter St.
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60608
      Country:
      United States
      Website:
      ellasbubbles.com
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