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Ella's Bubbles

Ella's Bubbles
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Overall Satisfaction Rating 4.79/5
  • 5 stars
    28
  • 4 stars
    3
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    0
Based on 33 ratings submitted in the last year

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    Ella’s Bubbles sells acrylic and gel coat walk-in tubs for seniors and wheelchair-bound bathers. The company assembles, jets and tests all tubs in the U.S. using UL-certified parts. Ella’s Bubbles provides dual drain technology on all walk-in tubs and offers massage features with its Infusion MicroBubble Therapy. Tubs come with a five-year limited warranty.

    BOTTOM LINE

    Ella’s Bubbles designs soaker, massage, wheelchair-accessible and two-seater walk-in tubs for anyone with mobility issues. Pricing is transparent, but the company doesn't offer financing.

    PROS

    • Hoist and transfer tubs
    • Five-year limited warranty
    • Dual drain technology

    CONS

    • No financing available

    Top Ella's Bubbles Reviews We Found

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    I already had two walk-in tubs, but didn't like either one of them. ... Ella's Bubbles had the most selection and variety, with doors that swing outward. ... [The sales rep] was very easy to communicate with. I would definitely recommend Ella's Bubbles. They were much easier to work with than any others.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    I’ve been really happy with the overall experience. Ella's Bubbles delivered the tub when they said they were gonna deliver it. I had it installed and when I had a problem, they were right on it. ... It has a lifetime guarantee and they sent somebody down who got it fixed. I have no complaints.

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      About Ella's Bubbles walk-in tubs

      Ella’s Bubbles offers customizable walk-in tubs designed for couples, seniors and people with disabilities or limited mobility. Its acrylic-shelled tubs come with a variety of options, including removable inward-swing doors, 360-degree swivel trays and temperature control valves. Customers receive a walk-in tub quickly with the company’s 48-hour shipping. Ella's Bubbles assembles all its walk-in tubs in Chicago with certified NuWhirl parts.

      Ella walk-in tub models

      All Ella walk-in tub models come with standard features. These include Ella’s patented dual drain technology, which allows water to drain in as little as 80 seconds, as well as push controls, leakproof doors and slip-resistant floors.

      Customers can customize their jets with soaking, hydromassage, air massage, Infusion Microbubble or dual massage systems. A removable toe-kick access panel on all models is also included for easier maintenance and repair.

      Higher-end models, like the fully-loaded Ella Ultimate walk-in tub, include a foot massage and luxury features such as heated seats, aromatherapy and triple-combination hydro, air and Infusion Microbubble jets.

      Ella’s Bubbles sells many types of walk-in tubs, including:

      Inward-swinging door walk-in tubs
      Ella’s inward-swinging door walk-in tubs include five models: the Petite, Elite, Royal, Ultimate and Deluxe. All come with stainless steel doors that include a frosted, tempered glass door for a more modern look. The Elite model is the most popular choice among customers and features a removable 360-degree swivel tray and add-ons like LED chromotherapy. For smaller spaces, Ella created the Petite model, which includes the same 19.75-inch seat as the longer Deluxe model and is good for tall bathers. The inward-swinging line also has roomier models, such as the Royal, which is designed for larger individuals, and the Ultimate. Ella’s Companion tub is a two-seater ideal for couples.
      Outward-swinging door walk-in tubs
      The Monaco/Chi, Malibu/Zen, Lounger, Mobile and Front Entry outward-swinging models come with plastic composite doors, yet still have the sleek look of Ella’s Inward Swing tubs and a tempered glass window in the door. The most popular, Malibu/Zen, is designed for average-sized bathrooms and spaces. Those with smaller bathing areas should look at the space-saving Mobile, Front Entry or Slim models, while bathers who prefer a roomier experience may prefer the Monaco/Chi. Select models, like the narrow Slim, are built with an anti-scald thermostatic control valve.
      Wheelchair-accessible walk-in tubs
      Ella's Bubbles designed this line of walk-in tubs with accessibility in mind. The TransferXXXL, Transfer60, Transfer32, Transfer and Transfer 26 all come with aluminum L-shaped doors, foot and shin massage hydro jets and two grab bars to provide bathers with safe and easy entry. The standard Transfer model has air and hydro jets for those interested in dual massage, while the Transfer26 is great for smaller bathrooms. For those shopping for wider models, Ella’s Bubbles suggests the Transfer32, Transfer60 or TransferXXXL, which include molded seats.
      Lay Down acrylic walk-in tubs
      Ella’s Bubbles’ Lay Down acrylic walk-in tubs are ideal for anyone whose disability or mobility challenges keep them off their feet. These walk-in tubs come with many options, including soaking features, Ella’s Infusion Microbubble therapy system and optional glass shower screens.
      Two-seat walk-in tubs
      Two-seat walk-in tubs are made for couples. This line includes three main models: the Big4Two (a roomy tub that comes with 21-inch and 26-inch molded seats), the Tub4Two (a two-seater with extra space) and the Companion, which offers the option of dual massage or a simple soaking tub. All two-seat walk-in tubs include a center door and drain as well as Ella’s standard adjustable leveling legs and anti-scald faucet control valves.
      S-Class acrylic walk-in tubs
      S-Class acrylic walk-in tubs are inward-swinging tubs with low steps, a slip-resistant coating and mounted grab bars for added safety. These models are named for the size of the tub, such as the 3655, a 36-inch-by-55-inch tub with more legroom. The 3052 and 3060 are ideal for average-sized bathers and include an oversized drain with a pull-up emergency chain in case quick drainage is necessary. All three models come with a slightly lower step-in threshold (3 inches) than other models.
      Hoist transfer bathtubs
      Ella’s Bubbles also offers a hoist transfer bathtub for those with limited mobility who need assistance getting in and out of the tub. These bathtubs are designed for the average-sized bather and include a powered seat that lifts you in and out of the tub.

      Ella walk-in tub accessories and other products

      In addition to its walk-in tubs, Ella’s Bubbles offers accessories and products for your bathroom and home, including free-standing bathtubs, alcove bathtubs and four-fold glass shower screens that can be opened and closed during bathing.

      Anyone looking to upgrade a walk-in tub can find an installation kit for the Ella Infusion Microbubble therapy system, which uses air bubbles to provide a therapeutic massage. A variety of faucets, including a thermostatic control valve faucet and a five-piece, fast-fill faucet, are available. You can also purchase grab bars and luxury features like heated seats and backrests from Ella's Bubbles.

      How much do Ella walk-in bathtubs cost?

      Ella walk-in tubs typically cost $3,000 to $8,000. The Royal, an acrylic soaking walk-in tub for larger individuals, runs about $3,300 without a faucet and installation. On the higher end, the two-seat Big4Two for couples costs $7,817. The added triple-massage microbubble therapy, heated seats and faucet in the Big4Two account for the large price increase.

      Ella’s Bubbles walk-in tubs can be purchased with or without installation. Local technicians tend to install a tub for $90 to $250, depending on the walk-in tub's model and size.

      Ella’s Bubbles FAQ

      Is financing available with Ella’s Bubbles?
      No, Ella’s Bubbles doesn’t offer financing. The company encourages customers to look into local programs for veterans, seniors and people with disabilities for financial assistance.
      Do Ella’s Bubbles walk-in tubs come with a warranty?
      Yes, Ella’s Bubbles walk-in tubs come with a warranty. The bathtub shell, frame and door seal are covered by a limited lifetime warranty. The door also has a limited lifetime warranty under normal conditions and use, and all other components include a five-year warranty. The thermostatic control valve comes with a one-year limited warranty.
      Who installs my Ella’s Bubbles walk-in tub?
      Ella’s Bubbles has a network of dealers and contractors. Customers can find a local dealer to install and service a walk-in tub through the company's website.
      What’s the difference between a gel coat or acrylic Ella walk-in tub?
      Both gel coat and acrylic walk-in tubs are made with fiberglass reinforcements. The main difference is the material used for the surface. Gel coat walk-in tubs are made from fiberglass with plywood backing and are just as durable and long-lasting as acrylic tubs. Acrylic tubs, on the other hand, are made from one material that allows for surface resistance to mold and mildew, which makes them easier to maintain.

      Are Ella’s Bubbles walk-in tubs worth it?

      Ella’s Bubbles walk-in tubs are made in the United States with high-quality products and materials. It offers tub options that address a wide variety of bathers, including wheelchair users or those unable to get in and out of the tub on their own. The company also sells tubs designed for larger individuals. Ella’s Bubbles provides accessories and products for a safer and more enjoyable bathing experience. Ella's Bubbles does not offer financing plans, but it encourages customers to take advantage of services from veteran and senior programs.

      Ella's Bubbles Reviews

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      How do I know I can trust these reviews about Ella's Bubbles?
      How do I know I can trust these reviews about Ella's Bubbles?
      • 2,347,099 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 16, 2019

      We found Ella's Bubbles on the internet and nobody else made the particular tub we were looking at, which was the tub for two. For us, it was like a mini hot tub and we don't have to go outside. Although our interactions with their sale reps were fine, their technical people weren't very good at answering the questions that my husband had. Moreover, their manual was too generic. It said the tub needed a 20-amp circuit breaker, which was a little awkward to deal with. But when he looked at the tub, it only needed a 15-amp breaker. The plumber that installed it cursed it a few times. They were good to bring it up upstairs though and had four guys to do it. Plus, they cleaned everything up.

      We had a little bit of trouble with random leakage and found water underneath the tub a few times. One time, it appeared to come from the seal. Then, it drained down through the door latch hole. We found that when using the jets, the water bubbles rather vigorously and gets out but it's not constant. It has a bit of a learning curve. For example, we can fill it and use the jets but if we wanna use the other one, we better not fill it up all the way. We talked to Ella's Bubbles one time, but we figured it out ourselves. We found the door latch very hard to operate to get the door pulled closed and sealed. I've mentioned our Ella's Bubbles tub to other people.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 13, 2019

      My sister told me she had gotten a walk-in bath by a different company, so I was looking on the internet to see what I could find. I’ve always wanted a bath because I had a stroke in 2008, and I haven’t been able to get into a bathtub since then. I always heard it was really expensive to have walk-in baths installed and we have to tear out walls. This mobile home has wide opening doors and a big space to put the tub in, so I just got online and checked. And where it says the best tubs, they listed Ella’s tubs as the number one tub to buy for quality. So, I contacted them and finally they got back to me, and we worked out something to where I was happy with the purchase price. And it’s been a nice tub. I’ve enjoyed getting in it.

      I had a walk-in shower that did not have a door to it. The salesman with the mobile home dealer said I couldn’t have that because I might be in a wheelchair eventually, and I couldn’t get in that shower with the wheelchair. So, at this point, I’m not needing that. And I said, “Well, if I get to that point, I’ll either go into a home somewhere, or my daughter can come over and put me in the shower.” She’s right next door to me. So, the couple that put the tub in for me also put a sliding glass shower door in for me. And I have a little bit of a step up to get in it. I can make it because I’ve got a safety bar right there already. So, it’s really nice. I can get in the shower without worrying about water running all over the floors, which was a problem before because the shower curtain wouldn’t hold it back. It didn’t have an edge to do that. And now, I can get in the tub if I want to.

      The features of my new tub are all really nice. I like the lights. They help. I got chromotherapy with it, and the seat warmer and back warmer so that you can get warm when you get in there and start filling the water up. And it does fill up fast, and it drains really fast for being in a mobile home, and which I was afraid wouldn’t work. I wasn’t expecting it to be that good on draining really fast. I’ve had really good experience with Ella's Bubbles. They’ve all been really friendly, and they sent me messages saying, “Welcome to the family.”

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Aug. 5, 2019

        I looked at some of the features of a walk-in tub after looking at American Standard and Kohler, and Ella's Bubbles had basically the same features, but the price was a lot different. It wasn’t so much the product itself as the install of the product was less expensive. Plus, Ella's Bubbles allowed me to find my own installer when the others didn't. American Standard allowed me to do it as well but the product was still higher than Ella's Bubbles for the same features.

        I told Ella's Bubbles what I was looking for and why, and I couldn't afford it at the price they originally quoted me. They asked me if I knew somebody that installs specialty tubs. I told them no and they gave me some things to look for. So, I called a plumber that I knew and did the online thing with specialty installation and came up with one. I told Ella's Bubbles about it and asked if it would void my warranty. They said no. As long as he is a licensed plumber, he can install. As a matter of fact, Ella's Bubbles' branch in Houston is using that same plumber to install additional tubs.

        I’ve been really happy with the overall experience. Ella's Bubbles delivered the tub when they said they were gonna deliver it. I had it installed and when I had a problem, they were right on it. I had leakage in the door. It has a lifetime guarantee and they sent somebody down who got right on it and got it fixed. I have no complaints. I’ve told a couple of my friends about it, and one of them did call Ella's Bubbles.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: July 14, 2019

        We found Ella's Bubbles online and did a lot of comparisons. We had some people from other companies come out to the house and demonstrate. A couple of their competitors were pretty darn close on what their tub offered, but price-wise they were better in comparison. One other company that we narrowed it down to was extremely similar and the only difference was that Ella's Bubbles had one extra grab bar and a few extra jets. The price was significantly different though.

        We called Ella's Bubbles directly when we were ordering and asking questions and everything was good. The rep was very helpful and answered all our questions. My husband is a plumber and we did the installation ourselves. It was pretty straightforward and it went well. We installed it for my elderly aunt who is wheelchair-bound and has quite a few health issues.

        The only thing I could see that was a bit of a challenge with the tub is getting out. It was great that there are two grab bars that help her with getting in, but for someone like her who has difficulty getting up and down, she's only able to use one grab bar when she's sitting in the tub. We have the inward swinging door that swings to the right. When she's in the tub, it would be a huge improvement and help for her to have a grab bar on the top of the edge on the right-hand side as you're sitting in the tub so that there's a grab bar close on both sides to get up off of the seat. But with the way the tub is designed, there isn't a good way to do that.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: July 9, 2019

        I was searching for hot tubs or spas and I came across Ella's Bubbles through the internet. I like the selection that they had. Also, I was limited the given sizes and theirs seemed to fit very well. Plus, I liked the options that it had. It had everything that I wanted. We're still in the process of a complete bathroom renovation. We're converting a walk-in shower to a walk-in tub on that end of the house. And Ella's Bubbles' product seemed to have all the features that we wanted. I didn't see anything that raised a flag. Everything seemed very positive at that time.

        We purchased the Elite model. We ordered it with all the available options that we could get. That included the dual that they call it which is air plus water. We also got the heated seat and back. But we live in Florida. Still, we thought that would be a good idea because this is gonna be mostly a relaxation device. We also had it with the aroma therapy, the chromotherapy.

        The salesperson, Daphne, was absolutely fantastic to work with. We were going back and forth. We hemmed and hawed over a month as I was waiting to determine. We were making sure that everything was gonna fit properly and with all the new tiles being put in. So, she was very patient in working with me. I couldn't ask for a better salesperson. We conversed back and forth for about a month before the purchase was made, trying to make sure that this was gonna be the right fit.

        We're still down here in Palm Beach County trying to get building permits. So far, the building permit has been tied up over two months. And sad to say, it is primarily because of Ella's Bubbles. The county wanted to know about the valve and that it had certain specifications. There is nothing in Ella's Bubbles' literature to indicate that it does. So, the county is still waiting. They're not gonna issue that building permit until they know that that valve meets those specifications. So, now the wife of contractor that we hired recently told me that they think they've got that resolved. They were able to get something off a box somewhere. But as I looked at the permit, it's still in question. So, we're kinda stuck on that part of it. Florida, I understand, is trying to standardize the building code. So, at some point, Ella's is gonna have to put that information in their instructions that the valve does meet those specifications.

        With Ella's Bubbles so far, since also there was no information on how to use the aromatherapy, I contacted Daphne. She had somebody from technical support contact me with the instructions within a day, so I'm very pleased with that. The aromatherapy allows you to put in a liquid. It's a scent-type thing that's automatically pushing into the stream of water, so that you got good mixing. This is mostly sort of a massage therapy thing. Right now, I'm very happy with the unit. I like that it has an adjustable length to it because of that shelf. Everybody who's looked at it has been impressed.

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        Rated with 3 stars
        Verified Reviewer Verified Buyer
        Original review: Oct. 4, 2019

        I bought my Ella's Bubbles XXL Transfer walk-in tub through Wayfair. My son-in-law who is a Journeyman plumber installed it. We had an awful experience with it. We tested it outside and it worked fine, but it leaked like crazy. It had three leaks in the piping underneath. We called Wayfair and they rebated me 50% of the price of the tub. My son-in-law re-siliconed the joints and told me that two of the three that he re-siliconed worked fine and one didn't. He has to scrape the silicon off and try again. Plus, he found another leak. We put in a tray underneath the tub that will pick up any leaks and take them to the sump pit. I don't know what Ella's is doing. All the reviews I've seen on Ella's were very positive, but obviously, something went wrong somewhere.

        From all the comments, they talk about testing the tub and making sure that it's not leaking when it leaves the warehouse or factory. Either someone didn't test my tub or they tested it, found the leaks and thought they fixed it. I was very disappointed to have set this all up and tested it and to find even one leak, let alone three, and now a fourth one. It's a nice tub, but it certainly doesn't seem to have been put together well.

        5 people found this review helpful
        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Oct. 3, 2019

        I was doing searches on two-person tubs, and then got the idea of searching for a two-person walk-in tub that would fit the space that we had. I found it on Ella's website but what also came up was who else sold them and Home Depot did. The Home Depot site didn't seem to be a good place to try to figure out certain things and ask questions. There was a spot on Ella's site where you could email to ask questions and they called me back. They gave me a very good price, essentially equal to what they referred to as the best internet price and they shipped it direct for free. I purchased the Tub4Two five weeks ago. It’s a soaking tub and it’s just a simple one but they have a door. Generally, it’s probably considered to be for senior citizens who want a deep tub where it's too high to step over to get into because it's deep, and you can really fill up the tub and soak.

        The rep, Steve, was a very good guy. So, because of the price, we bought it in advance of having our remodeler scheduled to go. There was another lady that we talked to who took care of the accounting and invoicing, and she was good. Then, I ended up talking with a fellow in their warehouse because I wanted to know if they could tell me what day it would be delivered, and they were able to do that. So, it was a good experience.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Sept. 22, 2019

        My brother-in-law brought up Ella’s Bubbles and I said that I would see what they got and what was different. Pretty much everybody was close with the product and very similar but I’ve had no complaints. I made my purchase in January and it wasn’t that it took until March to get it in, but I wasn’t satisfied with the installer that Ella recommended at the time in the Chicago area. They came and put the tub in, and I loved it and it looked great. However, it wouldn't keep the water warmed up so, they changed something out. That didn’t do it. They ended up putting in dual tanks and it cost me another $1,500 on top of the tub, which I was not happy with.

        At the beginning, Ella’s Bubbles’ installation team was very responsive. It was around Christmas when it happened and they got out after New Year’s. It might have been a 10-day delay only because it was the holidays which I totally understood. When they came out, they looked at my water heater and my electric panel, and then they set a date. It was two weeks out. Ella’s Bubbles’ product seems great but the installer was the issue I had.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Sept. 19, 2019

        I was researching walk-in tubs online and I ran across Ella’s Bubbles. I also spoke to my daughter’s DME place and they recommended a tub from Ella’s Bubbles. My interactions with the sales rep were great. I went to the warehouse and he helped me find exactly what I needed for my daughter who has special health care issues. Everybody seems to enjoy the tub.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Sept. 10, 2019

        I wanted a micro bubble tub and I did my own research. I had a couple of the TV ones come to the house and bid but I threw them both out. I bought it on Amazon and it was the best price. A plumber friend and I did the installation. The tub didn’t seal well on the door and it was my fault because the frame bent a little bit. I didn’t jack it up in the center enough, so the door was binding, closing, and then pinching the gasket. Once I talked to the service tech in Chicago, he straightened it all up for me. One adjustment and it was fine ever since. As far as functions go and everything else, everything in the tub looks great. It has for a year now.

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          Ella's Bubbles Company Information

          Company Name:
          Ella's Bubbles
          Company Type:
          Private
          Year Founded:
          2005
          Address:
          2101 S. Carpenter St.
          City:
          Chicago
          State/Province:
          IL
          Postal Code:
          60608
          Country:
          United States
          Website:
          ellasbubbles.com