- Max. panel efficiency
- 19.7%
- Workmanship warranty
- 25 years
- Year founded
- 2012
Sunlux stands out for its good customer service, quality solar panels and overall seamless installation process. Its 24/7 monitoring app lets you easily track your system’s performance, and tech support is on standby if anything goes wrong.
Compared with industry averages, Sunlux reviewers are more likely to give positive feedback on customer service. They also have good things to say about the app and online experience.
- “The project manager, Bonnie, worked conscientiously to make the project easy for me. She prepared all the documents for my HOA to review on my behalf, and because she knew what she was doing, my application was approved with no hesitancy on the HOA's part. She answered every question I asked and did so usually on the same day I would email. After the project was completed, she still connected with me to make sure I was still happy and being well served by the new equipment.” — Dennis in Hutto, TX
- “Their rep was upfront and forward the whole way through. SunLux is doing a great job.” — R. in TX
- “Their presentation was much better than some of the other folks we talked to. They had a better sense of what they were talking about and were able to portray that to me, who did not know anything about solar. The installation went really well, and really, really quickly. The driver dropped off the incorrect panels but they corrected that. It took him a week to get the new ones. But as soon as they dropped in my driveway, they were right on the house. So there was no problem there. The project manager, Bonnie, was really good. Bonnie and the salesman, Mike, were super great at everything and helping out and helping me understand.” — Jeremy in Belton, TX
Sunlux's customer service is also praised for being supportive and understanding. However, there are some areas for improvement, such as better communication regarding system expansion and more thorough explanations of monitoring and maintenance. Despite these minor issues, customers are generally satisfied with Sunlux and recommend the company to others.
Sunlux is a solar company in California and Texas. It offers Panasonic and Qcells for solar panels; Tesla Powerwall, Enphase AC Battery and LG Chem RESU for batteries; and SolarEdge inverters and Enphase microinverters. The company can take care of any necessary roof repairs or replacements before installing your system (for an additional charge).
Sunlux services
- Solar panel installations
- Storage batteries
- EV charging
- Roofing services
- Smart home solutions
Sunlux has two tiers of warranty options. The standard warranty covers the installation and physical components of your system (panels, inverter and racking) for 25 years. With Platinum Protection, Sunlux also covers labor for repairs plus guarantees the amount of energy your system generates for 25 years.
Sunlux accepts cash and third-party loans. It also has leases and prepaid leasing plans.
- Loan: Unsecured loans are available through third-party financing partners.
- Lease: There’s no upfront cost but a locked-in rate that you pay over 25 years. Sunlux owns the system and takes care of all maintenance.
- Prepay lease: With this option, you pay for your home's energy before you use it. When your balance reaches zero, you can either recharge or add more funds to the account.
Pros
- Great equipment options
- 24/7 monitoring app
- Helpful sales reps
- Lifetime customer support
- Flexible financing options
Cons
- Not usually the cheapest option
- No in-house financing