Blue Raven Solar

They installed my system nearly 2 months ago. I was told I would be getting an inspection that day and the system turned on but the inspection was not done until nearly the end of December. The inspection failed but I did not receive any word as to why. They said they contested the inspection but didn't schedule a reinspection until the 17th of January. That day came and went and no inspectors came. I got very little sleep because I work off shift and had to stay awake to make sure I was there for the inspections. They then told me they would be coming the next day and I again ruined my sleep for this incompetent company to get no inspection again. On top of this they started charging me already. I was told when I signed up that I wouldn't be charged for the solar panels until they were producing power. In spite of this I have already been charged for my panels even though they cannot be turned on until the inspection is complete.

I have tried to be kind and patient with them. Yes, they are kind but we have had a problem with them at every turn. I have never written a one star review in my life. But please, do not use Blue Raven. It has been a year since we purchased and we are STILL having problems. From the approval process, to the install, to the turning them on. They have dropped the ball every time. My husband has spent hours on the phone with them trying to move the process along. Our city was tough in getting our solar panels approved but Blue Raven dropped the ball. And now we are ready to turn them on and Blue Raven yet again didn't do it right so my husband is yet again on the phone.

Blue Raven Solar (owned by SunPower) lied to me to get me to sign their contract, started installing lower quality products on my roof without telling me and threatened legal action when I called them out on it. They claim to be the “good guys” in solar that are working to change negative stereotypes about their industry. My experience with them has been the opposite, I feel like I’ve been scammed. Don’t make the same mistake I did, there are a lot of better options out there.

After agreeing to move forward with installing solar panels, Blue Raven began installation on March 3, 2022 on the wrong section of our roof. We completely understand mistake happen and were fine with their initial response. The staff on site told us that portion of the roof would be replaced by the end of the following week. Between that following week and June 7, 2022, we have been ignored, lied to, misled, mistreated and basically every other unfair customer service practice you can imagine. I have never had to fight for something so hard that a company first admitted it was their mistake and then agreed to correct. I would recommend you never do business with this company. And if you do, I hope you never have a problem and have to speak to anyone at their offices. Just awful.

Where to start? September 27, 2021 sign and pay half of what would be a headache, Today April 12, 2022 the system finally seems to work, if 7 months seems little, my headache was not, a disaster customer service Communication with the client was a disaster, but they made sure that yesterday I received my last bill to pay them, I called by phone no less than 10 times to find out what was happening because nobody was able to tell me what was happening, they even told me that I'm sure it would be installed before the end of the year to be able to have the credit from the government (a lie), a total disappointment, the last person who attended me, (I don't remember his name) didn't even care about the frustration I had, I had to call directly to the electrician to solve the problem, which Watts company had already solved the problem 2 weeks before and Blue Raven still said that they had to solve the problem. A very bad experience and company itself.

This has been one of the worst services of all time! Absolute dysfunction! The sales team did a great job getting in the door and selling the product. Once the papers are signed you never hear from them again! They were quick to install panels on my home but nothing else occurred for a very long time. As they were wrapping up the installation, they found the breaker box needed to be updated before proceeding. Negligence on BRS's part when post installation inspection. BRS agreed to pay for the upgrade. BRS shipped all the parts to my home for the breaker panel upgrade. According to the local electrician the parts were all incorrect. The city came by my home and stated the permits for the panels weren't approved yet and the panels needed to come down. This was all supposed to be taken care by BRS.