ADT Solar

We choose to install solar panels with ADT Solar. It has been a long process with the electric utility provider, supply chain, and personal shortages. Through the experience the designer was very responsive to my requests for changes. I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. My project is somewhat complicated because I choose to install a battery to protect critical circuits in the house. ADT installed panels and battery in 2022 to allow me to file for tax credits. In 2023 they sent installers to finish the work and establish permitting. The installers spent 7 hours in a van due to unforeseen problems. They worked professionally and were open to my uninformed questions.

We have been waiting 7 months to have our solar system turned on. 7 months. We are paying our electric bill and the solar loan every month. Run around, if you like getting the runaround, being lied to, ripped off and ignored. By all means, have ADT solar do your project. I am hoping to find enough people for a class-action lawsuit. ADT solar is a complete joke. As soon as they get your money? Adios sucker! Thanks for the money, enjoy your nonworking system. Just another sign that western civilization has fallen to the dung heap.

SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. They said there was a bulk payment due in approximately 22 months of $13,230.3. They said our tax credit would offset this payment. What they left out was that amount does not come all in the first year. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. Lie of omission is Not illegal, although I believe that for some of us on a tight budget need to know all the details. Also I did not do my due diligence and ask my accountant. If it sounds too good to be true...

Here's the facts. You put the ** together. Over a year ago almost 2 I purchased solar panels for $58,000. One year after that they finally installed them and got turned on (I had made almost 3 or 4 payments before even being turned on). Once you sign the loan agreement this company no longer cares about you. Point blank. I pay $1,440 A MONTH for my panels. Only half are working because they were installed wrong and wired incorrectly. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH.

I started this purchase in July. I was told that I would have solar service before December. I did everything that I was asked to do. Every time I called to see when I would get my installation, I was stalled by by we various reasons. I call my utility company and every time, I was told that they had not received any requests and later that the request were incomplete or incorrect. I eventually brought an electrician out and he explained what was needed. The specs that ADT had sent them were wrong and had to be resent. The panels were finally installed in December. It was not completed because ADT needed to complete the hook up.

Adt solar came on July 8th, 2022. Told lies about this company, no tax break bill will go up. I'm married, they didn't put my husband's name on contract, panels sat on my roof for 2 months. I'm paying for panels and a expensive electricity bill. They came to do electricity work, months later in, now wires hanging from my house. Terrible job and I'm still waiting. I was told 120 days, it's almost a year. They won't talk to my husband because they never put him on the contract. I been throw a whole lot more, they took my surge protector off my house. I had to get Duke Energy to put it back on. I wish someone can help all the people they lie to and help us. I just want them to take this off my roof cause I'm sure I'll had more problems down the line with this company. Don't be a victim.

We started the initial contract in July 6th 2022. It is March 2023 and I still have not had my solar panels activated. Yet, am expected to make a payment on an inactive system. The sales person was very nice, easy going; however, the whole process has been misconception. The tech who installed the solar panels was extremely helpful as much as it was possible for him but, the situation was out of his hands. The whole process was mislead from day one, it's been nothing but waiting and waiting and almost a year later we are still waiting. They tell you, you can get solar credit on your tax return but, the average family with middle to low income WILL NOT GET THE CREDIT. The tax credit is mainly for people who have a least 10k paid taxes. Anyone who pays less than that WILL NOT GET IT.

My husband and I had a rep from ADT Solar come talk to us about going solar back in the fall of last year. We asked numerous questions about the system and how it would benefit us. We explained that we are on a fixed income and wanted to lower our power bills. We were told by the salesman, I really want to give his name, that installing the panels would replace our electricity bill. They used the summary from Duke Power to get a total of the power, kilowatts, used for a year's period and then took the average to determine how many panels we would need to replicate that amount of power. We both asked repeatedly about the power bills and were told that the payment for the panels would be our power bill. He said that the only bill we would have from Duke would be the basic facilities charge of $14 + taxes and fees, somewhere around $16 a month.

It took months to finally get a quote from them. Then it went downhill. I was told it would be a two-day installation. The panels were done in one day, but the electrical wasn't. However, even after multiple emails and calls it took them 5 weeks to come back, but they couldn't even manage to finish the install after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. The tech didn't finish that day, but did return the next day (day 4) and complete the installation.

Not installed in 6 months, promised a State incentive. It was not applicable to me. Price changed 2 times. The electrical panel was then declared insufficient and they tried to charge me $300 more. The salesman quit. I can not talk to him. So I am cancelling the contract and they are charging me 3000$. Now I have to get a attorney.