ADT Solar

ADT Solar Reviews

Formerly Sunpro Solar

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About ADT Solar

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ADT Solar specializes in grid-tied residential solar and EV charging. It offers products from Enphase Energy and Tesla. Service areas extend across ten states in the continental U.S. including California, Florida and Texas.

    Pros & Cons

    Pros
    • 25-year guarantee
    • Free consultation
    • Handles permitting
    • Provides roofing support
    Cons
    • Not available in all states
    • No in-house financing

    What is ADT Solar?

    ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 10 states. It can get your system up and running in several weeks. ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices.

    ADT Solar systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. Brands include LG, Enphase, Outback Power and Unirac.

    The company also has an in-house roofing division to address any concerns regarding roof damage and ensure the best practices for solar installation. In case of damage to your solar panels, ADT Solar can also help with removal and reinstallation.

    ADT Solar provides 100% in-house repair and maintenance of its systems. If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs.

    How does ADT Solar work?

    ADT Solar offers free estimates and energy audits to get you started. A solar specialist will work with you to customize a solar energy system that meets your goals and maximizes efficiency on your property.

    ADT Solar takes care of the permits, inspections and electrical work. Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away.

    You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. Net metering works slightly differently depending on location.

    With the installation of an ADT Solar solar system, customers get lifetime, 24/7 online monitoring with Enphase Enlighten. Track energy consumption, see performance data in real time, check that the system is operating normally and get alerts of any issues with the array.

    ADT Solar service areas

    ADT Solar performs solar installation services in ten different states.

    • California
    • Florida
    • Georgia
    • Illinois
    • Kansas
    • Maryland
    • Missouri
    • Ohio
    • Texas
    • Virginia

    Average solar cost by service area

    Solar panel costs vary based on your location and other factors. The map below shows average overall prices in ADT Solar’s service areas to give you a general idea of what to expect. Your specific energy needs, panel efficiency and other variables could make your costs higher or lower than these averages.

    Note: Costs in this table are average costs for the state and do not represent specific company pricing. "Average cost after ITC” reflects the cost after receiving the full 30% solar investment tax credit (ITC). “Estimated net savings” is the average amount residents in that state will save on electricity over 25 years, including their cost of installing a solar energy system.

    ADT Solar cost

    ADT Solar says the average cost to install solar panels ranges from $11,000 to $25,000. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. In some areas, you can get rebates and tax credits.

    Qualified customers can finance a ADT Solar system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). ADT Solar also recommends exploring an Energy Efficient Mortgage, which credits a home’s energy efficiency into the mortgage.

    Equipment brands sold by ADT Solar

    As a solar installer, ADT Solar does not manufacture its own equipment. The company offers equipment from Enphase Energy and Tesla.

    ADT Solar FAQ

    Where is ADT Solar available?

    ADT Solar is available in:

    • Illinois
    • Missouri
    • North Carolina
    • Texas
    • Florida
    • Kansas
    • South Carolina
    • Oklahoma
    • Arizona
    • Mississippi
    • Louisiana
    • New Mexico
    • Arkansas
    • Georgia
    • Tennessee
    • Virginia
    • Iowa
    • California
    • Nevada
    • Massachusetts
    Does ADT Solar provide a warranty?

    Yes, ADT Solar provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters.

    What financing programs does ADT Solar offer?

    ADT Solar partners with solar loan providers to offer zero-down financing. The company also accepts solar loans from banks and credit unions. An Energy Efficient Mortgage can also finance a solar energy system.

    How long do ADT Solar solar power systems last?

    ADT Solar claims its solar power systems can last up to 50 years. The company offers a 25-year power production guarantee.

    When was ADT Solar founded?

    ADT Solar was founded in 2010.

    Is ADT Solar legit?

    ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels don’t perform as expected. With a warranty, ADT Solar also covers labor, panels and inverters. Though ADT Solar isn’t available in all areas, the company offers services in 10 states and has performed over 18,000 solar installations.

    ADT Solar doesn’t outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring.

    ADT Solar Reviews

    Stars Rating

    • 4%
    • 0%
    • 1%
    • 6%
    • 88%

    Popular Mentions

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      How do I know I can trust these reviews about ADT Solar?
      • 4,477,293 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10

      Reviewed July 15, 2024

      Over sold us solar panels, told us we would have very low to no light bill, gas company would be paid, service on panels would be free of charge. All not true. Now company out of business. Paying more for panels and light bill than before.

      Customer ServiceInstallation & Setup

      Reviewed June 12, 2024

      After the install of my roof, I had more than 20 tiles from my roof broken by the company, I have made many calls to get the problem fixed and nothing gets done, now I am without house insurance and need to replace my roof, but ADT will not respond to get my panels removed and installed back up, I am almost in hurricane season in FL and now no insurance and a bad roof...

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        Customer ServiceInstallation & SetupContract & TermsCoverageSales & Marketing

        Reviewed April 1, 2024

        We had the panels installed less than a year ago. Our house is now falling apart and ADT has not done anything but make this a legal nightmare. One they should have never installed on our kind of roofing, which was never made know to us until today. Upon installation, they negligently drilled multiple screws straight into a slated roof covered by shingles then tin. Allegedly they only snap into place on tin and never needed screws. Either way they screwed in leaving holes large enough for Water to come in and cause wood rot to the frame of our house, the walls, attic space, insulation, furniture and the list goes on.

        It took 3+ months of calling and a notice of intent to sue to be contacted. Yet we were not contacted by ATD, we were contacted by a random contractor and they had been assigned for all communication. Still no contact by ADT. I have had personal communication with the CEO Jamie and she is very aware of this situation and multiple others going on. Our home insurance has lapsed at this time and we are uninsurable due to the current damages by ADT Solar.

        A tree has since fallen on another building on the property. We are begging to have these panels removed, and paid off for by ATD to prevent further damage and to mitigate current damages. They will not. They will not fix. They tried to force us into a NDA/settlement agreement stating we HAD to sign it to be reimbursed for having our solar panels covered by a tarp. RUN FAR FAR AWAY. THIS IS A HUGE SCAM. WE ARE ALSO PAYING 208 ON TOP OF A 100+ power bill. (2 adults in the home who work 12-hour shifts) so the math does not add up. It’s all a lie, and a scam. They have made a breach the contract, caused property damage, have impended us from obtaining homeowners insurance, they have now blocked us from the sheer function they are supposed to do without reimbursing those payments. If any attorney SPECIALIZES in this area, PLEASE HELP! WE HAVE A RETAINER READY.

        Installation & SetupStaff

        Reviewed March 4, 2024

        It took almost 8 months to complete the installation. I was promised one thing by the sales rep and what was installed was different. Teams showed up 3 times with nothing to install and the wrong plans. I finally got it installed but it was not set up properly with my whole home generator. I then spent months with ADT and Enphase to show them their own documents of how to do it properly. However, I cannot get ADT to do anything. ADT keeps firing some of their best technical staff that were trying to help me and closing offices. I am now having to get a different company and pay them to set my system up correctly. I do not know if this is accurate or not but I was told ADT is using their Solar as a tax write off and will be selling this part of the company.

        jaise

        I am in a bad position with them too, i have 31 panels and now need to replace my roof because they broke more than 20 of my tiles, refuses to do anything and now i dont have an insurance and cant get my roof replaced because no one answers to take down the panels

        Customer ServiceInstallation & SetupSales & MarketingStaff

        Reviewed Nov. 9, 2023

        Stay away. Got the solar panels installed 2 months ago. Cant get the system activated. Every call to customer service is a different answer and the promise me that some one will call, no one calls. Reported to Better Business Bureau for a false sales pitch, finally got a response, corrected the issue, now been trying to get system activated no response. Local sales manager gave me his cell phone, doesn't answer texts to get some one to activate. STAY AWAY. Awful customer service. Once your installed they don't care, they got their money. Better Business Bureau contacted again. Ridiculous.

        Profile pic of the author.
        Customer ServiceInstallation & Setup

        Reviewed Oct. 27, 2023

        Signed up and was told installation and operational within 3-6 months. It has been over 6 months and its still not operational. ADT Solar does not call or email to give any indication what the hold up is. Even if this works out in the end, I would not recommend as the pain of not knowing what is going on is not worth it.

        Customer ServiceContract & Terms

        Reviewed Oct. 20, 2023

        We signed our Solar Contract with ADT in July 2022 with the promise of our panels being operational within 3 months. We're now in October 2023 and our panels still aren't operational! We have probably spoken with every single employee and manager in ADT over the last year and a half to be told we would be operational within "2 weeks." Every time we were escalated to a manager, we were given more false promises.

        An inspector finally came out and ADT had to resubmit drawings since the first round was incorrect! Then we were told they would pay for 6 months of electricity invoices for the hassle, so we emailed them with zero payment. Then they said they were crediting our Xcel statement for $650. That didn't happen either. This entire process and lack of customer service has been ridiculous and now we just want them off our roof! I have reached out to the news stations since nothing else is working to get this farce of a company to follow through!

        Customer ServiceInstallation & Setup

        Reviewed Oct. 16, 2023

        If you are considering buying ADT Solar Panels...DON'T... The installation and startup of the system was a headache and after a year of usage I have found it to be a bad investment and actually spending more money than if I had stayed with the normal power company. My system was designed to allow for the power company to buy back the unused solar energy stored in the panels which should create a negative balance in my power bill from the utility company several months a year and actually save money overall (including the cost to finance the equipment).

        In the 12 months that I have been using the system I have never had a month where I did not receive a balance due from the Energy Company and I have never had a month with a negative balance. From the day it was installed the customer service sucks and I have been getting nothing but a runaround for 12 months on why the system is not producing enough energy required to offset my energy costs and pay for the financing to install the panels...

        Reviewed Oct. 3, 2023

        They oversell the product, and make promises they don't keep. They also have not followed thru on paperwork necessary for REC payments. My system has been in for a year and they have failed to submit paperwork needed to obtain REC credit payments. The system does not produce as predicted. Pick someone else.

        Customer ServiceInstallation & Setup

        Reviewed Sept. 25, 2023

        We signed up through Sunpro Solar in Apr 2021. Only recently we found out that it’s now ADT Solar. Our house was put under contract to be sold 2 weeks ago and during the inspection the inspector found water damage in the attic. Had 2 roofing companies come out to inspect the roof and both said that nails from the solar panels had cracked a board in the trusses and that is what was causing the leak. Also found out that the roof which I was told was 8 years at installation which makes it 10 years now. After the 2 roofing companies came out both informed me that the roof is the original roof. I have been trying to get this issue taken care of and have them either cancel my loan and take these panels away and then pay what it would cost to fix where the leak happened or pay the amount it cost to fix the damage by the water leak. No response. Said would get back asap and that was over a week ago.

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          ADT Solar Company Information

          Company Name:
          ADT Solar
          Year Founded:
          2010
          Formerly Named:
          Sunpro Solar
          Address:
          233 General Patton Ave
          City:
          Mandeville
          State/Province:
          LA
          Postal Code:
          70471
          Country:
          United States
          Website:
          www.adtsolar.com

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