ADT Solar Reviews

The worst financial decision I've ever made. Doesn't generate nearly as much as I was led to believe, my note ballooned up at a year because they didn't tell me I had to use my tax credit to pay it down. So the note went up another 70 dollars, now I'm having problems with my system and I have to pay another company to come replace parts of it since they're out of business. My best hope is that someone starts a class-action lawsuit.

Here's a number you can call to get someone on the phone from ADT so they can support your ADT Solar PV Install: **. Also, here is a list of PV Maintenance companies supplied by and approved by ADT: **.

Agent, did not thoroughly explain the contract and promised goods that were not delivered. I was never provided a hard copy or digital copy of the contract which left me paying much more than promised. At this point, I really regret ever getting my panels installed. I keep paying while the second rate partner Carbon Solutions Group has only paid me once in the life of the system (+1 year). Now I know why ADT Solar went out of business.

Purchased from Sunpro Solar who sold out to ADT Solar. My $80,000 system that has never produced even 1/2 of what they promised is now producing ZERO! The system has not been working since April. I phoned ADT in May for service, was told that ADT was no longer in the Solar business and that Enphase, who is the manufacturer of this crappy equipment would handle my case. I phoned Enphase and was told that someone would come out but that it might take 2 to 4 weeks. Phoned again in June and was told that they would expedite my case. Now August and I phoned Enphase again today and was told that ADT was not in business and if I wanted to pay Enphase they would send someone out. I asked why I would pay when I have a 25 year warranty.

Over sold us solar panels, told us we would have very low to no light bill, gas company would be paid, service on panels would be free of charge. All not true. Now company out of business. Paying more for panels and light bill than before.

After the install of my roof, I had more than 20 tiles from my roof broken by the company, I have made many calls to get the problem fixed and nothing gets done, now I am without house insurance and need to replace my roof, but ADT will not respond to get my panels removed and installed back up, I am almost in hurricane season in FL and now no insurance and a bad roof...

We had the panels installed less than a year ago. Our house is now falling apart and ADT has not done anything but make this a legal nightmare. One they should have never installed on our kind of roofing, which was never made know to us until today. Upon installation, they negligently drilled multiple screws straight into a slated roof covered by shingles then tin. Allegedly they only snap into place on tin and never needed screws. Either way they screwed in leaving holes large enough for Water to come in and cause wood rot to the frame of our house, the walls, attic space, insulation, furniture and the list goes on.

It took almost 8 months to complete the installation. I was promised one thing by the sales rep and what was installed was different. Teams showed up 3 times with nothing to install and the wrong plans. I finally got it installed but it was not set up properly with my whole home generator. I then spent months with ADT and Enphase to show them their own documents of how to do it properly. However, I cannot get ADT to do anything. ADT keeps firing some of their best technical staff that were trying to help me and closing offices. I am now having to get a different company and pay them to set my system up correctly. I do not know if this is accurate or not but I was told ADT is using their Solar as a tax write off and will be selling this part of the company.

Stay away. Got the solar panels installed 2 months ago. Cant get the system activated. Every call to customer service is a different answer and the promise me that some one will call, no one calls. Reported to Better Business Bureau for a false sales pitch, finally got a response, corrected the issue, now been trying to get system activated no response. Local sales manager gave me his cell phone, doesn't answer texts to get some one to activate. STAY AWAY. Awful customer service. Once your installed they don't care, they got their money. Better Business Bureau contacted again. Ridiculous.

Signed up and was told installation and operational within 3-6 months. It has been over 6 months and its still not operational. ADT Solar does not call or email to give any indication what the hold up is. Even if this works out in the end, I would not recommend as the pain of not knowing what is going on is not worth it.