Formerly Sunpro Solar
About ADT Solar
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ADT Solar sells and installs solar panels from four brands, including Enphase, LG, Unirac and Outback Power. It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. The company is available in 22 states nationwide.
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Overall Satisfaction Rating
- 5 stars
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- 25-year guarantee
- Free consultation
- Handles permitting
- Provides roofing support
- Not available in all states
- No in-house financing
ADT Solar sells solar panels and handles permitting, installation, inspections, electrical work and grid connection. Systems come with a 25-year, legally binding power production guarantee, along with warranty coverage.
What is ADT Solar?
ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. It can get your system up and running in several weeks. ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices.
ADT Solar systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. Brands include LG, Enphase, Outback Power and Unirac.
The company also has an in-house roofing division to address any concerns regarding roof damage and ensure the best practices for solar installation. In case of damage to your solar panels, ADT Solar can also help with removal and reinstallation.
ADT Solar provides 100% in-house repair and maintenance of its systems. If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs.
How does ADT Solar work?
ADT Solar offers free estimates and energy audits to get you started. A solar specialist will work with you to customize a solar energy system that meets your goals and maximizes efficiency on your property.
ADT Solar takes care of the permits, inspections and electrical work. Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away.
You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. Net metering works slightly differently depending on location.
With the installation of an ADT Solar solar system, customers get lifetime, 24/7 online monitoring with Enphase Enlighten. Track energy consumption, see performance data in real time, check that the system is operating normally and get alerts of any issues with the array.
ADT Solar cost
ADT Solar says the average cost to install solar panels ranges from $11,000 to $25,000. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. In some areas, you can get rebates and tax credits.
Qualified customers can finance a ADT Solar system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). ADT Solar also recommends exploring an Energy Efficient Mortgage, which credits a home’s energy efficiency into the mortgage.
ADT Solar FAQ
Where is ADT Solar available?
ADT Solar is available in:
- North Carolina
- South Carolina
- New Mexico
Does ADT Solar provide a warranty?
Yes, ADT Solar provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters.
What financing programs does ADT Solar offer?
ADT Solar partners with solar loan providers to offer zero-down financing. The company also accepts solar loans from banks and credit unions. An Energy Efficient Mortgage can also finance a solar energy system.
What brands of solar panels are available from ADT Solar?
ADT Solar sells products from LG, Enphase, Outback Power and Unirac.
How long do ADT Solar solar power systems last?
ADT Solar claims its solar power systems can last up to 50 years. The company offers a 25-year power production guarantee.
Is ADT Solar legit?
ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels don’t perform as expected. With a warranty, ADT Solar also covers labor, panels and inverters. Though ADT Solar isn’t available in all areas, the company offers services in 22 states and has performed over 18,000 solar installations.
ADT Solar doesn’t outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring.
ADT Solar Reviews
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We choose to install solar panels with ADT Solar. It has been a long process with the electric utility provider, supply chain, and personal shortages. Through the experience the designer was very responsive to my requests for changes. I was given a clear statement of work, guarantees, and of the financials both purchase and projected savings. My project is somewhat complicated because I choose to install a battery to protect critical circuits in the house. ADT installed panels and battery in 2022 to allow me to file for tax credits. In 2023 they sent installers to finish the work and establish permitting. The installers spent 7 hours in a van due to unforeseen problems. They worked professionally and were open to my uninformed questions.
The company maintains a customer contact department which often answers my questions immediately as they track progress of my job. I feel that ADT solar was responsive to my needs and acted heroically when unforeseen problems arose. Note: I knew this would be a real slog because I had a friend that used a different company and relayed his issues. These are endemic in the industry, in part due to the complicated requirements for connecting to the grid.
We have been waiting 7 months to have our solar system turned on. 7 months. We are paying our electric bill and the solar loan every month. Run around, if you like getting the runaround, being lied to, ripped off and ignored. By all means, have ADT solar do your project. I am hoping to find enough people for a class-action lawsuit. ADT solar is a complete joke. As soon as they get your money? Adios sucker! Thanks for the money, enjoy your nonworking system. Just another sign that western civilization has fallen to the dung heap.
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SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. They said there was a bulk payment due in approximately 22 months of $13,230.3. They said our tax credit would offset this payment. What they left out was that amount does not come all in the first year. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. Lie of omission is Not illegal, although I believe that for some of us on a tight budget need to know all the details. Also I did not do my due diligence and ask my accountant. If it sounds too good to be true...
Here's the facts. You put the ** together. Over a year ago almost 2 I purchased solar panels for $58,000. One year after that they finally installed them and got turned on (I had made almost 3 or 4 payments before even being turned on). Once you sign the loan agreement this company no longer cares about you. Point blank. I pay $1,440 A MONTH for my panels. Only half are working because they were installed wrong and wired incorrectly. I STILL HAVE ABOUT A $75-100 LIGHT BILL EVERY MONTH.
I've been calling and trying to just get someone to come fix them for OVER A YEAR....A YEAR. You do the math. Then make your decision. Solar panels are a great idea, BUT STAY AWAY FROM ADT SOLAR IF YOU WANT YOUR STUFF INSTALLED CORRECTLY. Think about how hard it will probably be to get them to come do warranty work if my panels fail in a few years...if I ever even get a chance to use the other half..BOTTOM LINE = STAY AWAY FROM ADT SOLAR. STAY AWAY FROM ADT SOLAR. STAY AWAY FROM ADT SOLAR.
I started this purchase in July. I was told that I would have solar service before December. I did everything that I was asked to do. Every time I called to see when I would get my installation, I was stalled by by we various reasons. I call my utility company and every time, I was told that they had not received any requests and later that the request were incomplete or incorrect. I eventually brought an electrician out and he explained what was needed. The specs that ADT had sent them were wrong and had to be resent. The panels were finally installed in December. It was not completed because ADT needed to complete the hook up.
I kept calling to get the job completed and kept getting put off. I finally got an answer that they were trying to get it scheduled. I finally got a call today, March 8, from a contractor that they had just gotten a call from ADT to complete the hook up but they they still did not have it scheduled. Meanwhile I was told by ADT that my loan payments were due to start last month for the installation completion. I have not received any paper work for the loan. DO NOT DO ANY BUSINESS WITH ADT! I am a month late on loan payments that I didn’t even know about.
Adt solar came on July 8th, 2022. Told lies about this company, no tax break bill will go up. I'm married, they didn't put my husband's name on contract, panels sat on my roof for 2 months. I'm paying for panels and a expensive electricity bill. They came to do electricity work, months later in, now wires hanging from my house. Terrible job and I'm still waiting. I was told 120 days, it's almost a year. They won't talk to my husband because they never put him on the contract. I been throw a whole lot more, they took my surge protector off my house. I had to get Duke Energy to put it back on. I wish someone can help all the people they lie to and help us. I just want them to take this off my roof cause I'm sure I'll had more problems down the line with this company. Don't be a victim.
We started the initial contract in July 6th 2022. It is March 2023 and I still have not had my solar panels activated. Yet, am expected to make a payment on an inactive system. The sales person was very nice, easy going; however, the whole process has been misconception. The tech who installed the solar panels was extremely helpful as much as it was possible for him but, the situation was out of his hands. The whole process was mislead from day one, it's been nothing but waiting and waiting and almost a year later we are still waiting. They tell you, you can get solar credit on your tax return but, the average family with middle to low income WILL NOT GET THE CREDIT. The tax credit is mainly for people who have a least 10k paid taxes. Anyone who pays less than that WILL NOT GET IT.
We were promised our electricity would be off maximum 6 hours. We were left 24 hours in the cold with no power thanks to Oncor. I took 3 months to get our roof installed, 2 months later for our solar panels to get installed and going on 3 months for them to be activated, still waiting. The average cost is $30k to 50k for solar panels, bottom line your loan is 90k after interest rate. They tell you your payments will be low, then you apply your solar credit (which you don't get) to keep your payments low, if you don't then your monthly payments go up. I believe solar panels are necessary but, companies are taking advantage of people. specially low income families. They are promised low payments, solar credit, they tell you it's due to your financial status knowing very well, you don't' qualify for one at all. Then you are stuck with a 90k loan. Don't use ADT Solar, investigate extremely well who you do business with.
My husband and I had a rep from ADT Solar come talk to us about going solar back in the fall of last year. We asked numerous questions about the system and how it would benefit us. We explained that we are on a fixed income and wanted to lower our power bills. We were told by the salesman, I really want to give his name, that installing the panels would replace our electricity bill. They used the summary from Duke Power to get a total of the power, kilowatts, used for a year's period and then took the average to determine how many panels we would need to replicate that amount of power. We both asked repeatedly about the power bills and were told that the payment for the panels would be our power bill. He said that the only bill we would have from Duke would be the basic facilities charge of $14 + taxes and fees, somewhere around $16 a month.
That's why he needed the information from Duke Power. I kept saying that this just seemed too good to be true, but he repeatedly assured me that this was how their company worked. It was December before they installed the panels and over a month later before we achieved PTO, permission to operate. After a month, I received a bill from Duke Power for 1/13 to 2/13. We went PTO on 1/13/23. When I called Duke Power I was told by the solar department that I would always have an electric bill. That I would not be 100% solar ever, maybe close in the summer months.
The gentleman was very understanding and said that I was not the only one customer that had been told the same thing. I am talking with ADT now, but I don't know if I will get any satisfaction. I am ready for them to come take their panels back. I referred a coworker to the same salesman, and they were sold the same lie. I wish I hadn't done that because now someone else is in the same boat I'm in. Since there are so many of us across the US that have this same problem with ADT, I wonder if we can file a class action suit against them. I am filing a complaint with the State of NC. I have contacted the Secretary of State's office to find out how to go about doing this. I am not going to stop until I get some kind of resolution. Either they fix the problem or come get their stuff off my roof.
It took months to finally get a quote from them. Then it went downhill. I was told it would be a two-day installation. The panels were done in one day, but the electrical wasn't. However, even after multiple emails and calls it took them 5 weeks to come back, but they couldn't even manage to finish the install after the 2nd full day. Again it was over a month before they came back for day 3 of the installation. The tech didn't finish that day, but did return the next day (day 4) and complete the installation.
A couple of days after that the system went live. I logged into the online account that allows you to monitor the system only to find out there were 18 errors with the system, and that it hadn't produced any electricity for my home. I reported this a few days ago, and not surprisingly nothing's been done about it. I'm now nearly 3 months from the 1st install day and I still don't have a solar system I can use. OH, but they do make sure to get paid the full amount of the system prior to the start of installation.
I've tried at least a dozen times to get to speak to someone above the person who oversaw my account, but they're refused to speak to me, or even email me back. They've refused to refund any of my money for the inexcusable delays. Who says they're doing a two-day job only to have a 5 week gap in between the days? No one worth using for sure! The electricians that came the first two days were incompetent and slow. They were to install a 220V outlet for my car to charge. There was a rough hole cut in the sheetrock and the outlet was just pushed back inside the sheetrock.
I had solar installed on a home before by a different company; a good company. Unfortunately, they didn't have an installer in this area. The difference between the two was night and day. They were competent, professional and timely. The system didn't have errors as soon as it was set up. In fact, it didn't have any during the time I lived there. I have zero confidence in the product or people involved with ADT Solar. I would say, yes you should get solar, just not from them.
Not installed in 6 months, promised a State incentive. It was not applicable to me. Price changed 2 times. The electrical panel was then declared insufficient and they tried to charge me $300 more. The salesman quit. I can not talk to him. So I am cancelling the contract and they are charging me 3000$. Now I have to get a attorney.
ADT Solar Company Information
- Company Name:
- ADT Solar
- Formerly Named:
- Sunpro Solar
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