ADT Solar Reviews

We signed up through Sunpro Solar in Apr 2021. Only recently we found out that it’s now ADT Solar. Our house was put under contract to be sold 2 weeks ago and during the inspection the inspector found water damage in the attic. Had 2 roofing companies come out to inspect the roof and both said that nails from the solar panels had cracked a board in the trusses and that is what was causing the leak. Also found out that the roof which I was told was 8 years at installation which makes it 10 years now. After the 2 roofing companies came out both informed me that the roof is the original roof. I have been trying to get this issue taken care of and have them either cancel my loan and take these panels away and then pay what it would cost to fix where the leak happened or pay the amount it cost to fix the damage by the water leak. No response. Said would get back asap and that was over a week ago.

They promised that we would never pay for electricity again. Now we are paying the debt and the electricity. The panels does not produce the energy stated in the contract and ADT refuse to install more panels. We will have to make a claim every year for under production in order to receive a check. The seller made a calculation of the production needed and the amount of the panels we need to cover 100% of electricity. We feel cheated and we regret having trusted that company.

I had my system installed in May of 2022 and because of installation incompetence, my system failed inspection. Then the permit expired and the project had to reapply. After 6 customer service reps and over a year of fighting with them to fix my situation, it was finally connected to the grid on 8-15-23 the longest and most infuriating company I have ever dealt with. Be very careful dealing with a large company that does not care about their customers. You are just a number and as soon as they got their money from the finance company for the install they checked out.

They don't return phone calls. I am now paying for an array that isn't running as they installed 60 Amp fuses that required 40 (which could have caused a fire). They ordered fuses and said it would be 2 weeks. Finally received an email (to which they rarely reply) that told me that the installer would be our yesterday and replace the fuses and commission system. No one showed up. No one responds, and no one answers the phone. They are horrible. BBB complaint is next and anywhere else I can find.

We were told that the system that they designed for our home would give us a 133% off set and we would have no true up bill, that did not happen, we got a $2000 true up. Then I was told that the system was not producing what it supposed to and that it was only off by 259.8 kwh and in order to be compensated it must be off by at least 300kwh, so now I have to go through the expense of adding panels. My advice for anyone is to ask the right questions, get guarantees, when they didn't deliver in the beginning with the timeline they promised they had to pay my solar payment twice. If they tell you that you need 10 panels do yourself a favor and tell them you want 12 or 15.

Stay away from this company. I started the process back in August 2022. A year later still no panels connected. They started charging the loan since February of this year. I ended up replacing my breaker box in April because of some electrical issues not related to the panels. I called them, email them and they cannot get me to a higher up and I cannot get an answer of when I'm getting the money back (since it was included in the loan). Horrible service and horrible experience, please stay away from this company. I have email with proof and text messages.

I am sharing my experience with ADT Solar, which has been quite disappointing. They initially promised to complete the work within a specific time frame, but the project has taken much longer and remains incomplete. When I raised concerns about the delay, I was referred to small terms and conditions hidden within a lengthy document that I supposedly agreed to. This approach feels like a form of blackmail. Furthermore, the communication with the company has been very poor. After I signed the necessary documents, the responsiveness of their representatives, significantly declined. In fact, John (whom I signed the contract with) went so far as to block my number after signing the contract, forcing me to use different numbers to reach him every time for the project status.

The left hand does not know what the right hand is doing. If you call anyone for a question to be answered, the recording says, "we will get back within 23 to 24 hours". I had gone 28 days and still not heard back. Because the guidelines to the city was drawn up wrong, and power co. delays of extra 90 days. Costing me more.

It has been over a year since we signed our contract with Sunpro in May 2022, which had great reviews. We knew Sunpro had been acquired by ADT, but we relied on the Sunpro reviews and the quote when making our choice. The ADT system is more expensive than others, but we thought it was worth it. Just get a cheaper system and you will likely have better service. The salesperson was pretty transparent in that he told us it could take several months until we got installation. It took three months, so in Oct 2022 we were optimistic and patient so we would have functioning solar by January. It is now a full year past signing and our panels are still not operational.

I signed papers in June of 2022, contract stated installed within 90 days, however they have a clause in the Terms & Conditions. Panels installed 8 months later, Inspected 1 month later, still haven't been able to turn on. Now the power company has to install a new meter apparently. ADT needs a written agreement from the County to have permission to harvest, that's been going on two months. I am one month away from a year since signing and I haven't been able to use the panels installed. Customer service is slow to text back with any updates at all. I'm pretty much at a point to where I'll have to call my Congressman.