ADT Solar

ADT Solar Reviews

Formerly Sunpro Solar

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About ADT Solar Reviews

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ADT Solar sells and installs solar panels from four brands, including Enphase, LG, Unirac and Outback Power. It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. The company is available in 22 states nationwide.

    Pros & Cons


    • 25-year guarantee
    • Free consultation
    • Handles permitting
    • Provides roofing support


    • Not available in all states
    • No in-house financing

    Bottom Line

    ADT Solar sells solar panels and handles permitting, installation, inspections, electrical work and grid connection. Systems come with a 25-year, legally binding power production guarantee, along with warranty coverage.

    What is ADT Solar?

    ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. It can get your system up and running in several weeks. ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices.

    ADT Solar systems come with a 25-year labor guarantee, 25-year power production guarantee, 25-year panel module performance guarantee and 25-year Enphase microinverters guarantees. Brands include LG, Enphase, Outback Power and Unirac.

    The company also has an in-house roofing division to address any concerns regarding roof damage and ensure the best practices for solar installation. In case of damage to your solar panels, ADT Solar can also help with removal and reinstallation.

    ADT Solar provides 100% in-house repair and maintenance of its systems. If panels are damaged, customers are covered by the 25-year guarantee and will not pay for repairs.

    How does ADT Solar work?

    ADT Solar offers free estimates and energy audits to get you started. A solar specialist will work with you to customize a solar energy system that meets your goals and maximizes efficiency on your property.

    ADT Solar takes care of the permits, inspections and electrical work. Once the company installs the panels and the city utility installs the net meter, the system starts producing power right away.

    You only pay for the electricity not produced by your system, and any excess power will be sent back to the city grid. Net metering works slightly differently depending on location.

    With the installation of an ADT Solar solar system, customers get lifetime, 24/7 online monitoring with Enphase Enlighten. Track energy consumption, see performance data in real time, check that the system is operating normally and get alerts of any issues with the array.

    ADT Solar cost

    ADT Solar says the average cost to install solar panels ranges from $11,000 to $25,000. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. In some areas, you can get rebates and tax credits.

    Qualified customers can finance a ADT Solar system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). ADT Solar also recommends exploring an Energy Efficient Mortgage, which credits a home’s energy efficiency into the mortgage.

    ADT Solar FAQ

    Where is ADT Solar available?

    ADT Solar is available in:

    • Illinois
    • Missouri
    • North Carolina
    • Texas
    • Florida
    • Kansas
    • South Carolina
    • Oklahoma
    • Arizona
    • Mississippi
    • Louisiana
    • New Mexico
    • Arkansas
    • Georgia
    • Tennessee
    • Virginia
    • Iowa
    • California
    • Nevada
    • Massachusetts
    Does ADT Solar provide a warranty?

    Yes, ADT Solar provides a 25-year warranty on labor, power production, panel module performance and Enphase microinverters.

    What financing programs does ADT Solar offer?

    ADT Solar partners with solar loan providers to offer zero-down financing. The company also accepts solar loans from banks and credit unions. An Energy Efficient Mortgage can also finance a solar energy system.

    What brands of solar panels are available from ADT Solar?

    ADT Solar sells products from LG, Enphase, Outback Power and Unirac.

    How long do ADT Solar solar power systems last?

    ADT Solar claims its solar power systems can last up to 50 years. The company offers a 25-year power production guarantee.

    Is ADT Solar legit?

    ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels don’t perform as expected. With a warranty, ADT Solar also covers labor, panels and inverters. Though ADT Solar isn’t available in all areas, the company offers services in 22 states and has performed over 18,000 solar installations.

    ADT Solar doesn’t outsource to other contractors for repair and maintenance of its solar arrays, and all systems come with 24/7 online monitoring.

    ADT Solar Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupMaintenance

    Reviewed Sept. 25, 2023

    We signed up through Sunpro Solar in Apr 2021. Only recently we found out that it’s now ADT Solar. Our house was put under contract to be sold 2 weeks ago and during the inspection the inspector found water damage in the attic. Had 2 roofing companies come out to inspect the roof and both said that nails from the solar panels had cracked a board in the trusses and that is what was causing the leak. Also found out that the roof which I was told was 8 years at installation which makes it 10 years now. After the 2 roofing companies came out both informed me that the roof is the original roof. I have been trying to get this issue taken care of and have them either cancel my loan and take these panels away and then pay what it would cost to fix where the leak happened or pay the amount it cost to fix the damage by the water leak. No response. Said would get back asap and that was over a week ago.

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    Installation & SetupContract & Terms

    Reviewed Sept. 9, 2023

    They promised that we would never pay for electricity again. Now we are paying the debt and the electricity. The panels does not produce the energy stated in the contract and ADT refuse to install more panels. We will have to make a claim every year for under production in order to receive a check. The seller made a calculation of the production needed and the amount of the panels we need to cover 100% of electricity. We feel cheated and we regret having trusted that company.

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      Customer ServiceInstallation & Setup

      Reviewed Sept. 9, 2023

      I had my system installed in May of 2022 and because of installation incompetence, my system failed inspection. Then the permit expired and the project had to reapply. After 6 customer service reps and over a year of fighting with them to fix my situation, it was finally connected to the grid on 8-15-23 the longest and most infuriating company I have ever dealt with. Be very careful dealing with a large company that does not care about their customers. You are just a number and as soon as they got their money from the finance company for the install they checked out.

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      Customer ServiceInstallation & SetupTech

      Reviewed Aug. 30, 2023

      They don't return phone calls. I am now paying for an array that isn't running as they installed 60 Amp fuses that required 40 (which could have caused a fire). They ordered fuses and said it would be 2 weeks. Finally received an email (to which they rarely reply) that told me that the installer would be our yesterday and replace the fuses and commission system. No one showed up. No one responds, and no one answers the phone. They are horrible. BBB complaint is next and anywhere else I can find.

      And it got worse. They significantly undersized my system. It produces 1/3 of the power required. So I pay $185 to ADT and anywhere from $200 - $400 to the local utility company. No one ever mentioned this. Stay away from ADT Solar.

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      Customer ServicePrice

      Reviewed Aug. 22, 2023

      We were told that the system that they designed for our home would give us a 133% off set and we would have no true up bill, that did not happen, we got a $2000 true up. Then I was told that the system was not producing what it supposed to and that it was only off by 259.8 kwh and in order to be compensated it must be off by at least 300kwh, so now I have to go through the expense of adding panels. My advice for anyone is to ask the right questions, get guarantees, when they didn't deliver in the beginning with the timeline they promised they had to pay my solar payment twice. If they tell you that you need 10 panels do yourself a favor and tell them you want 12 or 15.

      After all the delays and excuses for not meeting the schedule that they themselves set I was glad it was finally done and then 1 year later to get a $2000 true up bill was infuriating because now I have to deal with the incompetent company again and get the run around, they could not even give me the cost of more panels over the phone, it is just ridiculous. I think I would rather have all my teeth pulled out without pain killers than use ADT Solar ever again.

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      Customer Service

      Reviewed Aug. 21, 2023

      Stay away from this company. I started the process back in August 2022. A year later still no panels connected. They started charging the loan since February of this year. I ended up replacing my breaker box in April because of some electrical issues not related to the panels. I called them, email them and they cannot get me to a higher up and I cannot get an answer of when I'm getting the money back (since it was included in the loan). Horrible service and horrible experience, please stay away from this company. I have email with proof and text messages.

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      Customer ServiceContract & TermsPrice

      Reviewed Aug. 3, 2023

      I am sharing my experience with ADT Solar, which has been quite disappointing. They initially promised to complete the work within a specific time frame, but the project has taken much longer and remains incomplete. When I raised concerns about the delay, I was referred to small terms and conditions hidden within a lengthy document that I supposedly agreed to. This approach feels like a form of blackmail. Furthermore, the communication with the company has been very poor. After I signed the necessary documents, the responsiveness of their representatives, significantly declined. In fact, John (whom I signed the contract with) went so far as to block my number after signing the contract, forcing me to use different numbers to reach him every time for the project status.

      Adding to the frustration, the bank has already initiated loan payments, while there is no clarity on when the work will actually be finished. I've already paid for four months without any resolution in sight. Initially, I had high hopes for ADT Solar due to its reputation, but my experience has been far from satisfactory. To make things worse, the bank is already taking money for the loan, but I have no idea when the work will be done. I've paid for four months already. I thought was a big and reputable company, but their behavior has been disappointing. I want to warn others not to be fooled by the idea that ADT Solar worth the price– the trouble and frustration just aren't worth it.

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      Customer ServicePrice

      Reviewed June 3, 2023

      The left hand does not know what the right hand is doing. If you call anyone for a question to be answered, the recording says, "we will get back within 23 to 24 hours". I had gone 28 days and still not heard back. Because the guidelines to the city was drawn up wrong, and power co. delays of extra 90 days. Costing me more.

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      Customer ServiceInstallation & SetupContract & TermsTechPrice

      Reviewed June 2, 2023

      It has been over a year since we signed our contract with Sunpro in May 2022, which had great reviews. We knew Sunpro had been acquired by ADT, but we relied on the Sunpro reviews and the quote when making our choice. The ADT system is more expensive than others, but we thought it was worth it. Just get a cheaper system and you will likely have better service. The salesperson was pretty transparent in that he told us it could take several months until we got installation. It took three months, so in Oct 2022 we were optimistic and patient so we would have functioning solar by January. It is now a full year past signing and our panels are still not operational.

      We finally got a county inspection last week, which we failed because apparently ADT had not followed all the specifications on their plan. The same thing happened to our friends, who also went with ADT. ADT does say that they will reimburse all loan payments made before the system is operational. They've reimbursed half of that, and I am still waiting on the other half. I have to send regular reminders to my customer service rep to see any of those checks, and I am lucky because our friends get literally 0 response when they reach out to their agent. I wish I could tell them to come remove the system, but we are on NEM 2.0 in CA and would lose that if we switched to a different provider at this point.

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      Customer ServiceInstallation & SetupContract & Terms

      Reviewed May 16, 2023

      I signed papers in June of 2022, contract stated installed within 90 days, however they have a clause in the Terms & Conditions. Panels installed 8 months later, Inspected 1 month later, still haven't been able to turn on. Now the power company has to install a new meter apparently. ADT needs a written agreement from the County to have permission to harvest, that's been going on two months. I am one month away from a year since signing and I haven't been able to use the panels installed. Customer service is slow to text back with any updates at all. I'm pretty much at a point to where I'll have to call my Congressman.

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        ADT Solar Company Information

        Company Name:
        ADT Solar
        Formerly Named:
        Sunpro Solar

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