LGCY Power Reviews

Nicholas ** guided us through the process beautifully with our original solar purchase/installation, so we contacted him when deciding to expand & add a backup battery. Nicholas provides outstanding customer service from the beginning to the end of the project.

They did a great job explaining everything and trying to get the deal possible for me. They were very professional. I would highly recommend them to anyone. If we could get the monthly payment down a little bit I would be even happier.

Kyle was very upfront and honest. He set the right expectations and there were no surprises. He was very patient with all of my questions and requests.

The experience I had was Excellent. My customer representative was Exceptional. He was Extremely Qualified at his job.

Cameron represented the company exceptionally well. I initially contacted the company after receiving a mailer and invited Cameron to my home because he seemed very knowledgeable about the product. Throughout the appointment, he was professional, informative, and never pushy or resorted to a hard sell, which I truly appreciated. If he had, I would have simply thanked him for his time and shown him the door. His respectful approach made the entire experience comfortable and enjoyable.

Guys did an amazing job!! Explained everything and answered every question we had.

Luke was great! I would recommend this to everyone.

ABSOLUTELY DO NOT USE THIS COMPANY!!!! I purchased an 18-panel system for my home. Since March 17th only half of my panels are working, so now I have a solar panel payment and also an electric bill now that are same amount. Supposedly, this should be covered under my warranty, but the company refuses to send a tech to inspect and repair this issue. The micro inverters failed and they know this but refuses to take accountability for their flawed product (2nd time this has happened). Their customer service manager Abraham ** refuses to call me back or make any attempt to resolve my issue. DO NOT and I repeat DO NOT use this crap company.

My LGCY salesman Jordan promised me that I would be paying less for electricity and would have more than enough power. That's not true. I now pay the solar company AND SCE every month. And now no one at LGCY will answer my calls or call me back.

Jake was very nice and knowledgeable about the program. Asked a lot of questions and Jake was able to answer with honesty.

Thomas J ** did a wonderful job in his presentation of the solar panel system. He was polite, informative and patient with us. He deserves 5 stars for sure. Ken

It is obvious that your company sent very aggressive and inappropriate reps to my house. These people banged on my door and would not go away until I came out. This caused a big scare and a call to the sheriff as well as as disruption of my home business and loss of income. Then the other sales people that came out after that obviously only came because the scouts had verified that somebody lives here. This should be illegal worst experience ever I plan to file all kinds of complaints.

All of our questions were answered fully. It was like hanging out with a family member. He was very nice and we felt like he really wanted to help us save money.

Totally mislead. A flyer was posted on my garage door. I called and made an appointment with California Energy Initiative. Rushed along to sign up, only to find out they are EnFin by Qcells Solar teamed up with Legacy Power. Two hours after I was exposed to the scam. I called and cancelled.

Everything was explained well and I had all of my questions answered. Interaction with your representatives was extremely positive and professional. This program is so helpful for people who don’t have cash up front. I look forward to working with Jared in the future.

Jeromy is perfect. He led me through everything and answered all my questions. The solar system finally fit what we were looking for after many years of looking.

He did an excellent job and explained all details involved.

Darion was very very informative and answered all the questions we asked him. He is not only very bright but is so personable. I trusted him, and he is very dedicated to his job… of telling people the positive points of solar energy! I give him TEN STARS!!!

They explained to me very well and it's big help so I can save a lot.

Thomas was professional and courteous. The system has recently changed and made the actual experience less than smooth. We verified DOB verbally and on his screen and when the call was made it did not match, system error! We had to repeat the entire process again. Thomas was a 5 but your system was a 2. Above rating is not reflective of Thomas as he is not responsible for your system.

Ryan was very professional and knowledgeable. The process was streamline and quick. Thank you.

Roman was very personable and informative and helped me through the process.

Richard took his time to explained everything in detailed and that’s a plus for me to understand how solar panels work. Thank you Richard

We have been working with Maria ** and she has been amazing in explaining everything thoroughly. It has been a great experience so far.

With my experience with LGCY Power has been that of patience care and due diligence! They will fight to make sure you get what you signed off on and that you’re fully satisfied with the product, service and outcome. I’m very satisfied with our rep Ryker… He took great care of us so well that he’s like family!

Thoroughly explained everything step by step and very easy to understand with helpful tips to fill out forms and contracts! Attentive with following up on the whole process. Made customer feel at ease along the way during the process. Highly professional using right words at the right time and even anticipated our conversation for the smooth process!

Person arrived on time, was courteous, understanding, and helpful. Answered questions thoughtfully. We had a number of technical issues with the online portions. We got through all the issues successfully after making the necessary phone calls.

Idrish was very patient and thorough in explaining the program and the entire process. I was very impressed with his knowledge and how this benefits me in the short and long term. It was just about making a sale and closing the deal. I felt like it was a personal experience and not just a sales rep and client transaction. I didn't ever feel pressured and I feel very comfortable in my decision. Great sales rep and even better person.

I’m extremely disappointed with LGCY Power and want to warn anyone considering working with them. Before signing, I specifically asked about cancellation fees because that was a major factor in my decision. Their salesperson clearly told me they “don’t go after cancellation fees” and reassured me not to worry if I cancel. I relied on that information when agreeing to move forward. But when I decided to cancel, LGCY Power completely changed their story. They are now aggressively trying to collect a cancellation fee — even though I have text message proof that their own representative said they don’t pursue those fees.

I looked into 7 companies and one stood out above the rest from the beginning. My rep Memphis displayed an incredible amount of knowledge and concern for my situation. Easily outpacing the sum total of the other reps combined. Beyond that the installation crew arrived on time, did a superior job and cleaned up after themselves. Would absolutely hire again and have already referred Memphis to several friends. Two thumbs way way up.