ION Solar Reviews

It took 11 months to install from start to finish after I was told it wouldn't be more than 4 months. From the day I signed, I had problems. Engineer dept didn't include shutoff switch to the county after they included them in the plans sent to me. Inspections scheduling told me to be here all day knowing inspectors were not coming. Installation installed equipment that was not supposed to be installed, (again, in the plans). Every dept had problems until I got with Matthew ** who go the project to completion. Then I got to the Finalization team who is supposed to get me all my rebate paperwork to submit to state. All the paperwork was blank and that was a whole other ordeal. I will give this advise. Don't use this company!

My experience with Ion Solar has been an absolute disaster, and I strongly advise against using their services. What should have been a straightforward second solar installation has turned into a three-month-long nightmare of incompetence, poor communication, and unresolved issues. Our ordeal began in early May with the first of many rescheduled appointments due to "unavailable parts." The actual installation started on May 13th, only for the crew to realize they had the wrong size breaker box after working all day. This was the beginning of a frustrating cycle of canceled appointments, often with little to no notice. We were repeatedly asked to prepare for a significant power outage that never happened, causing major disruptions to our schedules and my wife's business, which she runs from our garage.

I would look elsewhere if you are interested in solar. We have had our system for 5 years. It has stopped producing 3 separate times. Never notified by the ION. If I didn’t look at the apps on a regular basis I would never know, except I guess when I have to pay for both the panels and now my electric bill. My system was out for about 2 weeks - 2/23 was last day of production. I called on 3/6 to ask about it and get service. At that time, customer service said they would call back to schedule. I never received a call back from them. I had to recall customer service on 3/12. They then said they will schedule once a prepay the $250 service invoice and would not schedule until the invoice was fully cleared. I made the payment and the invoice cleared by 3/14.

Ion Solar is a premium provider, which is rare in the solar space. Local warehouse, local employees. No sub-contracting which is great. We had a great experience overall. Ion has been in business for over 10 years and I see why they continue to dominate the industry.

I would avoid Ion Solar unless you're paying cash for the panels... then I'd probably still go with another company. The finance company they use is absolutely the worst, most deceptive and unscrupulous company I have ever had the displeasure of doing business with. They do not disclose that your loan cannot be transferred to a buyer that is not occupying the home and when I asked why... there was no reason... just that they won't... but they don't disclose it at the time of financing nor is it in any of the paperwork. Oh, and they wait until 24 hours before the close of escrow to tell you.

After waiting 3 months to be sure, I now know this system will not generate anything from about Oct 15 to about Feb 20. ION's "engineers" don't know how to read an almanac and do vector algebra. If they could get along with city permitting, they would have gotten a variance and not put my system on the North side of the roof. They only know how to stick pictures of collectors on pictures of roofs. A project manager never showed up for pre-con, or progress, or closeout meetings, so I was never sure who was in charge - some guy in Utah?

Stay Away From This Company! We decided to use Ion Solar to have solar panels installed. We did so even though past reviews were not good, but with new administration we thought we'd give them a shot. Things started off well, we were approved quickly by their preferred lender, about 5 months ago. Regular progress updates were provided and customer service was good. Things changed quickly however. Updates became more sporadic, as did project progress. Customer service was nearly non-existent even we repeatedly contacted them and asked about the project.

My experience with ION Solar has been good. The installation was smooth. There were a few dirt marks from when the guy went in and out of our window that he left behind. But other than that, it was good and I'm pleased.

We're in a newly built area and ION Solar had people coming day-to-day through our neighborhood. The rep set up an appointment to come out and do a presentation. It was good. He came down here and he had an iPad with some presentation materials that were effective. It took a while to get the permits to get started with the installation. But the installation itself was transparent to us. We were home for it but it was easy and it took about a day. The price is very similar to what we would have paid without the solar and the app gives us all the information we need in nice monthly graphs. We've had positive experience overall and I’d recommend ION.

I live in a new established neighborhood and ION Solar was out there doing door-to-door. They scheduled someone to come out and the sales rep was knowledgeable to a degree in this project. He worked with the time that my wife and I do. She came in about 7:00 PM, so she gets off later than I do. And she's the boss. The install was easy and great. They did everything, and they were very knowledgeable and respectful. I got two floors and they put the panels on the top floor and on the roof. It took them a few hours and when I got home around 4:00 PM, they were finishing up.