Better Earth Solar Reviews

I would love to hear their response on this platform. I have reached out to their general customer service, spoken to my Project Manager "Ransom", an escalations manager named "Maggie" and "Laura" and their Head of Escalations Martin Murray. None of these people have provided any solution. My recommendation to all people considering this company is to find someone else. This company is unresponsive, incompetent, unethical, and does not take any action to remedy their mistakes. I will update this if something changes.

By February of this year, we were getting even more anxious as to why the project was still delayed. We were passed on to two different project managers, Maggie and Ransom. Maggie was absolutely no help, and then ghosted us until Ransom came into the picture. Meanwhile, March 2025 we had a huge earthquake and needless to say, the tiles came crashing down, destroy our patio furniture. I had just left the patio 15 minutes earlier. We contacted Ransom who was able to get the roofing company to come clean up the mess and take pictures.

Shortly thereafter, we received an email from funding that our loan had been canceled because six months had gone by without the project starting. Ransom advised us that we need to reapply and rerun credit, which is not what we wanted to do. In addition to the lack of work and progress, Better Earth's customer service is just outright poor. Ransom then passed us off to an Escalation Manager named Martin, whom we communicated with last. We requested that the roofing company comeback to put our roof back together, compensating us for the broken tiles and damaged property, and closing our account with them. The response we got was that we somehow owed them $8500 and the only way they would reimburse us for anything was for us to continue with the project! We responded asking for them to reconsider their mistake. Otherwise, we would need to take further action. No one has responded to using any way.

This is how our experience has been with this company. Their lack of care and consideration for us as the consumer, the poor or non-existent communication is just unbelievable and unprofessional. Why would we want to continue the project with this company after all the problems they have caused? They won't even admit their mistakes. And now, they're just going to ignore our concerns unless we proceed with the project. We DO NOT recommend Better Earth to anyone, even our own worse enemies. This is just how bad the experience has been. Unless we hear from the CEO or upper management to resolve this matter, we will proceed with legal action.

Better Earth said, "Well that's your issue with the roofers." The sales man showed me only their internal reviews. I trusted him and never looked at Better Business Bureau until I had problems. Better Business Bureau had over 23 1 star reviews that were very similar to my experience. Only after I pointed it out to them did they start answering them all within a couple of days. My sales man was Christopher **. I was hesitant to sign up because I didn't want to deal with subcontractors. He guaranteed me that the only company I would ever deal with was Better Earth Solar.

I was assigned Nick and Martin when I started having problems with their company. They are both liars and the owner of the company CEO Zain Jan. He's on LinkedIn. They are not responsive nor do they care. Please feel free to message him CEO Zain Jan on LinkedIn if their company has wronged you. I am filing a lawsuit against them and have 36 other unsatisfied customers and am looking to file a class action suit. This won't be their first one. Look online in Florida. They had multiple people installed and no solar connection for anywhere from 4 to 8 months.