Vivint Solar

I started my solar journey in May/June of '22. Our solar was just installed in Feb of '23. This has been a grueling progress. I'm still unsure if the fault lies at the feet of my city or with Vivint's team. In the beginning we were sold on the idea of not relying on the grid, in an event of a power loss we would have the battery to power our house overnight and during the day the panels would produce what we needed. We live in FL so our PRIMARY purchase decision was based on the fact of having A/C in the event of a grid outage. We were told some stuff about being locked into some deal with the city electric for 15-25 years for getting some sort of better rates and other things that have proven untrue.

I worked with Josh ** to install solar. He told me when he came to do the illustration that if I signed on that day, I'll not pay electricity for the first 12 months. Now, he is backing out of that. Very unprofessional and not trustworthy. Once the deal was signed and I had follow-up questions, he disappeared and was not responsive. I said I'll delay the process until I heard from him and my questions answered. I was worried that my number of panels will not be enough to provide coverage for my 300 sq ft home. He eventually got back to me after 2 months... saying I'll have to pay for additional panels out of pocket. While I pushed back on that, he disappeared again.

I had my solar panels installed last year in July 2021. Everything had been going well and my energy bill had averaged $13-$15 a month. Until I received a bill at the end of Sept 2022 in the amount of $429 from NV Energy. I reached out to Solar Edge the monitoring system and they stated that something was wrong with the inverter and they needed to send a new one out. Since June 27, 2022 I had no solar production due to this issue, they stated that they could not help with any compensation as it is not covered under the warranty but they will be sending the new inverter out and another 3rd party company will be installing.

Everything went well until we filed our taxes and found out the salesman here in Henderson, NV lied about getting the $10K back from the government. You don't get the rebate in cash like he said, you get a credit. Also said I would have to pay the $10K to the loan company to keep my monthly payment at the same rate or it would go up. Being retired and not paying taxes on it, the credit is sitting at the IRS and I will never get it. My CPA said to either win a bunch of money or get a job to get the credit from IRS. Not amused.

I just had a top notch roof installed when Vivint came to my door. I mentioned that as a concern for having panels installed. The salesman assured me that Vivint would take care of any problems with the roof should any arise. A few years later and right after one of their equipment service calls, I have a leak. Reaching their customer service wasn't easy but I finally got through to them. They said they were sending me an email and to attach pictures of the leak to the reply. I did not get an email. I then sent them an email explaining my problem and still nothing. I definitely do not recommend them. They're playing name games now Sunrun Vivint. They are not an upstanding company. The contract that they have you sign is thicker than phonebooks were in 1980. I was suspicious of them from sight of the contract and the first issue that I had they confirmed my suspicions.

Was convinced by Tyson ** Vivint solar salesman to go solar in July of 2021. Complete disaster. It’s April 2022. Solar system not online. Nothing has been done in over 6 months. Work I paid thousands extra for not even started. The big $14,000 I was to get back on Taxes (Tyson ** even had some fake paper that had this on it) was only to be $1,000. Every contact that lied to me has now ghosted me. City inspector has been sent to my house 2-3 times for final inspection and of course it does not pass. Recent email explaining to me that a mechanics lien is on my House. Due to loan company not paying for system. Contract clearly states no payment until work is completed. I’ve sent email after email explaining I want nothing to do with this company and they ignore that part. I do not believe there is one ounce of truth or integrity in Vivint and especially Tyson **.

I've had a roof leak causing water damage to my ceiling since Dec. 2021 (over 3 months now). Customer service reps are not able to get the Install team to take ownership and repair the leak. I'm sure mold is starting to form at this point. I've emailed to request tickets with no luck. You'll see a repeating theme across 1 star reviews where the company does not remedy issues/damages. New Mexico's Attorney General sued Vivint for Deceptive Practices and settled in 2021; California probably needs to do the same. ** The Vivint (now SunRun) CEO's email is: **. For California, you can file complaints with the Contractors Board: **.

I'm very disappointed and regret I signed up with VIVINT SOLAR part of SUNRUN. The project started in end of August 2021. I'm still waiting for the Net Meter to install. The installation was quick but after that I've been waiting and waiting for months no progress or any update what is happening. I had to called National Grid my utility company and town inspector to inquire what is the hold up. 4 days into 2022 and I just called VIVINT SOLAR and they told me there is no project manager assigned to my address. I'm not surprise but still can't tell me what is the hold up. The salesperson was the worst experienced. Make sure you don't work the salesperson named Alicia **. Every time I called she would not answer. If I sent a text she would give me excuse "I can't talk or either I'm in the Church or I'm in the hospital" but never return my text or phone call.

Installed solar panels April 2021. Quick install is the only thing that went well. End of June I am being told that PG&E is backed up. This is why we have not gone live just yet with the new panels. I reached out to PG knee and they said that at the beginning of June they reached back out via email to the contractor stating that the wrong forms were filed and Vivint has not responded. When we started this project we were 200 projected true-up and by the time we finished and we’re alive we were 900 projected true up. I called emailed requested management to reach back out to me to discuss and have never received any phone calls or email by any manager. Installed and April finally went live during August. 120 days to go live on solar miss the entire summer. And increased my true up almost $800. I requested to have the solar panels pulled off and no one would entertain my conversation or respond to emails.

Vivint Solar has responded that I do not have a solar system with through Vivint Solar. The Vivint employee that came to my house said he was from Vivint Solar but it turns out that guy was affiliated with Vivint Smart Home and not Vivint Solar according to some recent communications. I have no idea why the home security wing of Vivint would be getting involved in solar. I find this very confusing and since I’ve been lied to for weeks now by various people, I don’t know what or who to trust. It seems that this was on Vivint Smart Home and not Vivint Solar so I am closing this review and will open one for them instead. I would advise people to contact their utility companies themselves and not trust anyone that comes to your home.