Hi, Janice. We're glad that the team has been great and has been diligent in working on your system. Thank you for going solar with us!
Original review: Aug. 18, 2016
Everyone involved in Vivint has been absolutely wonderful in getting my solar up and running. The staff are professional and efficient, despite working for two days in the awful 110+ degree heat. I am pleased with this company and will definitely refer anyone I know that wants to go Solar. Thank you again.
Thank you, Joel! We love hearing that you are pleased with your decision and would recommend us to your family and friends. We appreciate the review and thank you for going solar with us!
Original review: June 3, 2016
My experience with Vivint Solar has been very smooth so far. Our rep, Sandy **, was very kind and thorough. Being an elderly couple, We were skeptical in the beginning. We didn't know much about the solar or different programs and she took the time to explain to us in a way that was very easy to understand. She was honest, upfront and clear about any concerns that we had. She was very patient with us and was always there to pick up when we called her. She even provided us with local references for us to call. We called all 3 and all 3 had wonderful things to say about their system, savings and the service of Vivint Solar. Our time to installation took one month and she got us moving forward quickly. The installers took less than 5 hours to complete about 38 panels on our home. Being retired, we are always looking for ways to save money so this made much sense. My wife and I are happy and will recommend them to our family and friends.
Overall a good experience and would recommend to a friend. There was some difficulty getting through the paperwork aspect after the installation due to software program changes and personnel changes at Vivint. Since the system has been operational there was a minor billing issue that was resolved after some time and some phone calls. For the past 6 months it has been smooth sailing. We enjoy seeing the credit balance we have with our power supplier!
I had Vivint solar panels installed on both properties. Had problems with first install but Vivint fixed everything right away. My second install went well and has given me a credit. Balance with BGE all summer. Very satisfied. Jesse carl was my rep. He was very helpful and personable to work with.
Jesse and VIVINT have been great. We have seen an average of a $200 savings each month since we had our solar panels installed about a year ago. That's $2400 we would have missed out on. Thanks Jesse!!!
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One evening I had a knock on the door. 2 gentlemen presented me with an offer to get Solar energy installed for free and I could save a lot of money on my electric bill. So I decided to find out more. Everything they explained to me sounded great. My wife was apprehensive but I feel it's gonna be the wave of the future. So I agreed to have them come out and see if I was a candidate for this. We scheduled a date and they came out May 31st of 2016. Shortly after that I got contacted that it could be done to my house. Great! So I asked what the next step was. The original salesmen would come out and fill me in on the process and all other details. So we set a date... then that got cancelled. Then another date which also got cancelled. Then a 3rd... never showed up. Each time I had to arrange my schedule to be there.
Finally the 4th time to charm. So he shows me the plans and gets us to sign on the dotted lines. Explains that they need approval from Electric company... then the township. I continue to inquire every few weeks with the same answers... waiting on Elect co... then waiting on township. Finally I get the email that they are scheduling the install! So I plan to take the day off from work... about a week prior to the date I simply ask if it rains will they need to cancel. Response "yes let's reschedule". Yet no rescheduled date is set. So at this point I've had enough. I call the company only to be told that my whole arrangement has been cancelled due to how long it took... anything over 90 days gets cancelled. They tell me all they need to do is reactivate the account. Then they say we need to reassign everything.
We have the salesmen come back out and sign everything again. I call back and they tell me that they can't do it because apparently now my credit does not qualify. This has been the absolute worst experience I have ever had. They do not handle anything in a professional manner. I believe that if it was ever installed it would not have produced the amount of electricity it was supposed to... and from what I've read it would have taken another 6 months before they would have even turned it on... everything about this was a lie and full of empty time consuming promises. I am glad it never got installed. I will pursue Solar energy for my home but will NEVER recommend Vivint Solar. DO NOT DEAL WITH THESE GUYS!
I am a Vivint customer and I am very satisfied with my service. I've had nothing but good experiences with their customer service and their local representative. The local rep was informative, knowledgeable and very helpful throughout the whole process. The installation was professional with Vivint employees. No outside contractors. Plus I have saved money.
Vivint solar did an install on solar panels today 10/14/2016. It went so smooth. I was told they will be between 8:00am and 11:00am. They were there at 8:30 AM. I had questions to ask the foreman. He stopped what he was doing and answered my concerns. Just waiting to get turned on now. Can't wait to see how much money I will save. Dawn my salesperson was great. Through the process she kept me informed on every step on the way. If I needed her I called and she called me back within time.
My experience with Vivint Solar was great, starting with the sales representative Dawn **. Dawn is very professional and yet at the same time very friendly. She lead my wife and I through the whole process that would take place and stayed in contact with us through text message and email. The installation team was very courteous and professional. The team leader explain the procedure that would take place with the panels on the roof and the electrician explained what he was doing with electric panel and answer any questions. After the installation was completed electrician explain to me the panel boxes that were on the side of the house and how they worked and explain the next step which is the inspection. Very informative. The team did a excellent job and very pleased with the cleanup. Thank you.
We bought in to solar after weeks of study and thinking thru the long term costs and benefits... Enticed by a 1500.00 rebate we signed on in February 2016. They installed the system quickly in less than 15 hours with minimal broken roof tiles on our Phoenix home... Then the whole system Sat for months... with BS emails sent every month about Progress... missing parts scheduling issues... after for four months on July 5th 2016 it was ready for ME TO TURN ON THE SYSTEM... NOT VIVINT. First partial month of solar we got a 145.00 Electric bill and 143.00 Vivint Bill... NO SAVINGS AT ALL. NEXT MONTH 125.00 Electric Bill and 143.00 Vivint bill. We contacted our salesman who turned this over to Quality Control Specialist Abe. Three weeks go by no response. Then I look online to Vivint's so called system monitoring which says SYSTEM FUNCTIONING NORMALLY...
I go look at my system meter... it's blank... off completely. I check the system breakers... all are on. I go to my service panel and hear the distinctive sounds of electrical shorting at the breaker Vivint installed. I touch it to hear even greater voltage shorting sounds. I call Vivint to send someone NOW... Spent an hour on the phone with a young man who wants to walk me thru their diagnostics. I ask for a supervisor who knows something about the Emergency that I am presenting... There is none. But I can hire my own electrician if I think one is needed!!! Then I get a phone call from Regina at Vivint... letting us know that our system is off. Really??? Vivint wants to send out a repairman in 4 days to survey the damage.
The Vivint troubleshooter shows up and sees for himself that my electrical panel is heavily damaged and their breaker is melted... and he confirms my panel will have to be replaced. All this I knew from MY Electrician already. At least he was honest... and my Solar will remain off till the fix is complete. Of course I get another Vivint bill for 143.00 and our electric bill is what it was before Solar...
SO HOW LONG HAS IT BEEN SINCE MY SYSTEM BURNED UP... WELL OVER THREE WEEKS AND NO PLANS TO FIX ANYTHING... We never get any updates unless we call... and then you get the only answer Vivint gives... "We are waiting for the claim to be processed." Seriously - is their any doubt what needs to be done? You're going to have to replace my 200 amp service panel with a new one... and then you have to install the PROPER rated 60 AMP breaker this time... So it's time to lawyer up and get this fixed right. And just think this is year one of a 20 year lease with Vivint...
Your Energy Consultant, Chris ** and Don **, the young man that installed the electrical work very professional and showed excellent work ethics. They were on time for all scheduled appointments and completed the task in timely manner. They were a pleasure to work with. You have a great team!
If you are considering solar for your home, call Lyle ** of Vivint Solar. We will always be grateful for Lyle walking up our driveway on a Saturday afternoon. We knew that solar was the right way to go but had so many reservations, questions and even concerns. Lyle provided us with answers to all of our questions and more. The system was installed in a day. The crew was orderly, neat and very professional. Follow up has been prompt and always done with care and consideration. Over the weeks not only did we know that Lyle was an excellent representative of his company, but now we call him a friend.
Are we saving money? OH YES WE ARE! The very first month made a significant difference in our electric bill. There are no upfront cost and the panels are fully insured. The system is quiet and Vivint gives us peace of mind knowing that they are monitoring the workings of the system at all times. We are very happy with our decision. Go VIVINT!
Everything went great. The team that was here was very professional, friendly, quick, and clean. They showed up on time and finished right around the time that was estimated. Beside the panels, there was no trace that there had been an installation inside or outside the house.
Amanda our sales agent was wonderful, professional and very personable. That helped tremendously with this experience. No surprises, told us step to step what would go on and when. Thank you Amanda. Hope they realize you are assets to their company.
I just want to say that I am so pleased with the work Vivint Solar did for my Mom's house in Northern Baltimore County, Maryland! Since I live up in PA, when I heard that my aging mother was approached and considering going Solar I nearly had a heart attack thinking that she was going be ripped off or taken advantage of. As it turns out, I contacted her Vivint Solar Rep A really considerate guy named Jeff **. After grilling him for 30 minutes or so, I realized he was actually the real deal and was only looking after the well being of my mom. I was really apprehensive about my mom making the transition to solar energy because I had heard some horror stories from co-workers who, as it turns out, did not have any firsthand experience with solar energy. It seems there are a lot of experts out there who don't have any real knowledge or experience with today's advancements in solar energy.
In the end, my mom's house looks great, her BGE bill is next to $0 and her life has not had to change in the least. I learned along the way that qualified homes in the state of Maryland have the choice of going solar without having to buy or invest in solar panels. I also learned from Jeff that there are several companies who offer no-cost solar panels, but after getting to know him, I am so glad my mom stuck with Vivint Solar. Along the way, there were some small hiccups with my mom's electrical panel which had to be brought up to code, which Vivint paid for! Jeff was always available to answer my questions throughout the process which took about 3 months from start to finish.
Bottom line Vivint Solar has a great reputation and is a good company, but more importantly to my experience, Jeff made the whole process simple, comfortable and rewarding! My husband and I will eventually be living in my mom's house and we are thrilled about moving into a home where energy costs will be so low! All I can say to Jeff is THANK YOU! Thanks for putting up with my questions and being patient with me! If anyone out there in Maryland is considering looking into solar energy I highly recommend contacting Jeffrey ** at ** or **.
James ** was exceptional to work with. His explanation to the solar power system was clear and he made it easy to understand and answered all question. The install group was fast, clean and courteous and I would recommend Vivint Solar to friends and family.
Everything was Installed as Promised. Steve ** introduced me to Vivint and not only did I install Solar Panels on the Residence I live in, I also liked the way he does business. So I installed Solar on one of my rental properties.
Dealing with Vivint has been so easy. Great people who actually listen to the customer. Pedro has been great, he made the whole process a breeze. Willing to go the extra mile to accommodate my busy schedule. All the while being positive, kind and considerate.
My wife and I moved in with my mother in law after a life event. Having had a solar on our previous home and a great experience we were happy that it was already installed with our mother in law, for about a month. Within the first 90 days of us moving in and taking over the finances we saw a problem. The solar was more than the PGE bill used to be. After investigating we found that the contract was set up in a way to not help my mother in law. They said they would monitor her system but they failed at that not once but 2 times. When I called to talk to them a very nice southern lady told me straight up "its easier if you just pay your bill and not make a fuss." Needless to say that was the wrong thing to say. After we had the tech out we found out that the original installer had not tightened any of the wiring in the outlet box they installed initially.
2 months later my mother in law calls me and says a wireless "thing" plugged into the wall with the ethernet wire going to the router was "red". So I called and turns out the system had not been running for several week and they were sending us "estimates"? Is that even legal?? So, after a trip my wife and I took we came back and my mother in law had "upgraded" the system saying the sales rep said our bill would be "next to nothing". Well the "guestimates" have been anywhere from 90.00 to 195.00 month because the system is not back on yet. The true up with PGE is currently at 800.00 and counting (so much for savings). How can a company bill based on guestimates?
So my wife and I sent them a nicely worded but stern "cease and desist" letter and froze the acct. Based on THEIR contract and pursuant to the section referring to "seller default". They will no longer speak to us except to demand money. Which I am happy to go to arbitration but they will not respond. My wife and I are now seeking legal representation to sue and possibly file a class action suit against both Vivint and SunEdison for seller default, false statements and advertising and substandard work. I will post updates as we progress.
Outstanding business to get solar from. So far Vivint has met every expectation. My energy consultant Darcey was a true professional and explained the entire process to us so we had no surprises. Plus, he is going to give us $100 for each person we refer to him!
We just had the panels installed. The whole process has been smooth. Salesman has been very attentive and is always available for any questions. Have highly recommended already.
My experience with Vivint Solar has been great! It started with Tommy ** explaining how it all works and he continued to be patient for weeks after I had many questions. He continued to check on us through every step. Even the installers were great. Very satisfied!
Our sales rep Chris was wonderful and was very accommodating. He made sure everything went smooth. As of now we have just completed installation. We are just waiting for the next phase in the process and hoping once that is done we will start saving.
Vivint installation crew very capable. Considerate, efficient, timely. All employees friendly, competent. Jose, electrician very knowledgeable. Jimmy ** also stopped by to check out progress, professional as always, thanks.
Vivint Solar is by far the worst company I have ever had the misfortune of dealing with. We signed up for their "free" solar panels, provided due to a government grant in CT. The sales rep who worked with us, Jamie **, promised if we switch to solar we would see savings on our energy bills. She said based on our design that would function at 102%, our energy needs would be met by the solar panels and our electric bill would be minimal (just the service charge of roughly $20 a month). Jamie and the website state you will see savings of 10-30%. I can honestly say this is anything but the case. My panels were installed in Nov 2015- thus process seemed to go well, but took time for the inspections, etc. I was finally authorized to go live with the system at the end of March. I was told by Jamie, that at any time if the system is not functioning, Vivint will alert me and send out a tech to fix it.
For the months of April-July, my system was not working, but I was still being billed by Vivint AND my electric company. Vivint told me these bills were based on estimates, even though I had no production. So now I'm paying double each month. I had to notify them that the system wasn't working. After numerous lengthy phone calls, a tech came to my home on July 19. All he had to do was plug a box into my modem so the system could communicate with Vivint. I was told I would be prorated for the month of July and credited for April-June. BUT, they only have ONE person who processes credit/reimbursement - so it may take a few weeks. Now they have only credited me $318 of what I paid. They still owe me $156 plus whatever the partial month of July would be. I have been waiting and calling on this since August 22.
In the meantime, my last 2 electric bills have been over $90 and my Vivint bill this past month was $145. My electric bill before the solar was working was $150- and that was with A/C on. Where are the savings I was promised? Today I called yet again and was in the phone for 3 hours!!! I was transferred to 3 different people. One told me they couldn't get a tech out here until 10/10 at the earliest to fix the gateway that isn't working again. Another told me my electric bill must be so high because I'm using more energy than last year - ummm, NO! And that I need to add panels. He just wanted to get rid of me, so he transferred me to sales to get more panels. What???
Finally I spoke with someone in sales who said we really don't need more panels - we have a ton and that he thinks the system isn't functioning properly to work at the 102% designed. He was going to transfer me back to their Fleet Performance team, when I advised him I was already there 2 hours ago and they couldn't help me. This rep named Ben was very helpful in that he said I should be reimbursed in full and went ahead to e-mail Fleet with myself and a manager cc'ed that they need to have my system checked by a tech.
This has been the worst experience. I have been paying over $100 more each month than I did before the panels, no one seems to know what they're doing, they are understaffed and most don't know how the system even works. Everyone at Vivint plays pass the buck. I want these things off my house and out of my life. They have not delivered on anything they promised. Signing with them was the biggest mistake of my life.
Michael did an amazing job from the first day I met him. He explained the program and was always around to answer any questions that I had. He is a huge asset to your company and Vivint is lucky to have him! I would absolutely recommend Michael and Vivint to friends and family.
I just wanted to take a moment to let you know that my experience with Vivint Solar and its employees (from our sales rep to the installation crew) were very professional and only had our best interest at heart. So nice to deal with a company that has integrity and puts it customers first.
VIVINT rep came to my Northampton home with pitch for no risk Solar install w/ 20-30% savings guaranteed. He flashed voided checks of others in neighborhood. A quick Google check showed VIVINT ostensibly valid business. However, took a lot of info - especially financial ostensibly for financial background verification. He also saw my alarm system. Called back in a few days and said would be receiving technical proposal with a week or so. After 2 weeks he said 'info is in the mail' and will send email this afternoon. It's been total of one month. Only one individual in neighborhood has had further contact. Others are also suspicious. We Believe VIVINT has..... 'secondary purpose'..... associated with homeowner 'interviews. It's not Solar energy! It's no call no show after your info is provided! I've signed up myself and wife for LIFE Lock as result of VIVINT exposure.
Buyer beware. Have service a year now. Paying more now for electric than before I owned solar by 25%. They are deceitful and dishonest... Bad service getting worse...
Unfortunately I recommended Vivint Solar before finishing my install. Our original rep, Ben, left and now I know why. Vivint Solar is a HORRIFIC company to deal with. The install time didn't bother me as they float all expenses but their communication and product is worse than terrible. After 6 months or so they finally got it operational, we thought. It had not been producing power for at least a month yet they still sent us a bill.
Vivint gave us some BS about using our previous year bill for a guide!! That's fine and dandy BUT we not only had to pay Vivint but we ALSO HAVE A $150 True up due to PGE after 2 months use!!! Their customer service is VIRTUALLY Non-existent and when you finally do get through they tell you what they need to get off the phone. They are rude, they lie and their product is apparently garbage from our experience. I am only sorry I recommended my Son and a few friends as it started out well but once you sign it turns to trash. STAY AWAY!!! Sincerely disappointed.
Zachary ShahanSolar Energy Contributing Editor
Zachary Shahan is the director of CleanTechnica, and his key areas of focus are solar energy and electric vehicles. He has been referenced or interviewed by essentially every major media organization as a recognized global thought leader on solar energy.
More about Zachary→
The #2 residential solar installer in the United States, Vivint Solar is a public solar company that launched in 2011.
- Combined services: Vivint offers various home services such as security and automation systems, so you can bundle solar with these products through Vivint at the same time.
- Customer acquisition & installation efficiency: Vivint Solar is reportedly very efficient when it comes to customer acquisition efficiency, allowing it to theoretically offer customers lower prices than its competitors.
- Solar panel flexibility: Vivint Solar isn’t tied to any particular solar panel provider, so it’s able to adapt to changes in the market and provide customers with a wide variety of options.
- Financing model: Vivint Solar's most popular financing option is their PPA structure.
- Best for Homeowners, small & large businesses, government agencies & nonprofits, leasing & PPA customers, solar beginners
Vivint Solar Company Profile
- Company Name:
- Vivint Solar
- Company Type:
- Ticker Symbol:
- Year Founded:
- 3301 North Thanksgiving Way
- Postal Code:
- United States
- (844) 334-2925