Vivint Solar Reviews

Worst solar company ever! I've purchased multiple solar systems and they are the absolute worst. I had to use them with the purchase of a new home. They were way more expensive than others. The products they used were fine but their service is horrible. I received an email that my system was underperforming. They found my system wasn't communicating. I called their service department and they told me I didn't have a warranty. I had to go through three tiers of customer service and send them my contract for them to agree that I have a warranty. They said I had to sign an agreement to pay in the case that it was caused by physical damage but that otherwise it would be covered by warranty. They got it communicating. Sent me a bill for $580 and refuse to acknowledge my warranty. I'm disputing it with BBB. They have multiple class action lawsuits against them. Stay away from them if you want someone that stands by their work.

This is a flat out scam. You will be told that what your output brings it should cover your current bill, it won't. They will tell you that you will have a warranty but then when something goes wrong they have service fee's that you have to pay just for someone to come out and service their faulty equipment. It is a scam scam scam. You will end up paying the same amount you were paying before on your bill PLUS the new solar panel loan that you have. Or, if you pay it out right, you'll have wasted 20K plus on something that doesn't work as advertised.

This was the 3rd door to door sales pitch in the last couple years. Too aggressive, prying, talking about my neighbors. By the end I "felt" threatened I have trouble if I didn't have Vivint security. 5/13/25

Don’t make the mistake I did and deal with this company. They lie and they destroyed my roof with $18,000 and damage. I live in Methuen. The Same sales girl does this entire area. The same sales girl does the area for everyone. She has no problem lying to you and misrepresenting everything they do.

I contracted my solar system through a Vivint solar agent. He lied about covering my early termination fees and also lied about no delivery fees from the utility company on electricity I produced. Although the system is doing what is should, I would recommend going with the best price and just get any fees they promise to cover deducted from total cost upfront.

“In the beginning of May, Seth ** came to my door and I explained to him that I was upset that I have to pay Citizens Bank 3,000 plus for the equipment. He continued to tell me about solar and that the payments for Citizens Bank would be taken care of. My son was with me too so I have a witness stating that Seth said the Citizens Bank bill would be taken care of. Now that all is done, Seth is denying it.

If I could give this company 0 stars I would. They do not explain everything to you about cancellations. Their reps are very rude, lazy, they never come on time. Definitely don’t not make a one time payment on a card that’s different than the one you have set up for autopay. They will take it among themselves and charge your card that’s not the one you have for auto pay. PLEASE. I WARNED YOU. DO NOT I MEAN ABSOLUTELY NOT SPEND YOUR MONEY WITH THIS COMPANY.

Stay away from VIVINT Solar! They let their people canvas neighborhoods on "a no notice" basis in order to catch you off guard. I signed up, not knowing all the details - some of which were not told, according to my electric co. No mention of cancellation period. I cancelled within a week, but only received part of my payment back with no explanation of the remainder. Call after call for over 4 months (sometimes they will answer the phone and get back to you, but this has never happened) and this issue is still not resolved. Very poor customer service! DO NOT USE THIS COMPANY!

I started my solar journey in May/June of '22. Our solar was just installed in Feb of '23. This has been a grueling progress. I'm still unsure if the fault lies at the feet of my city or with Vivint's team. In the beginning we were sold on the idea of not relying on the grid, in an event of a power loss we would have the battery to power our house overnight and during the day the panels would produce what we needed. We live in FL so our PRIMARY purchase decision was based on the fact of having A/C in the event of a grid outage. We were told some stuff about being locked into some deal with the city electric for 15-25 years for getting some sort of better rates and other things that have proven untrue.

Updated on 10/16/2023: My experience started off with an incompetent sales rep in Josh ** who identified I’ll need only 13 panels instead of about doubled the amount, just so that my monthly bill was low. I expressed concerns prior to Fastrac even being scheduled to install and I was told to not bother, if I needed more after install, easy to get done done.

I had my solar panels installed last year in July 2021. Everything had been going well and my energy bill had averaged $13-$15 a month. Until I received a bill at the end of Sept 2022 in the amount of $429 from NV Energy. I reached out to Solar Edge the monitoring system and they stated that something was wrong with the inverter and they needed to send a new one out. Since June 27, 2022 I had no solar production due to this issue, they stated that they could not help with any compensation as it is not covered under the warranty but they will be sending the new inverter out and another 3rd party company will be installing.

Everything went well until we filed our taxes and found out the salesman here in Henderson, NV lied about getting the $10K back from the government. You don't get the rebate in cash like he said, you get a credit. Also said I would have to pay the $10K to the loan company to keep my monthly payment at the same rate or it would go up. Being retired and not paying taxes on it, the credit is sitting at the IRS and I will never get it. My CPA said to either win a bunch of money or get a job to get the credit from IRS. Not amused.

I just had a top notch roof installed when Vivint came to my door. I mentioned that as a concern for having panels installed. The salesman assured me that Vivint would take care of any problems with the roof should any arise. A few years later and right after one of their equipment service calls, I have a leak. Reaching their customer service wasn't easy but I finally got through to them. They said they were sending me an email and to attach pictures of the leak to the reply. I did not get an email. I then sent them an email explaining my problem and still nothing. I definitely do not recommend them. They're playing name games now Sunrun Vivint. They are not an upstanding company. The contract that they have you sign is thicker than phonebooks were in 1980. I was suspicious of them from sight of the contract and the first issue that I had they confirmed my suspicions.

Was convinced by Tyson ** Vivint solar salesman to go solar in July of 2021. Complete disaster. It’s April 2022. Solar system not online. Nothing has been done in over 6 months. Work I paid thousands extra for not even started. The big $14,000 I was to get back on Taxes (Tyson ** even had some fake paper that had this on it) was only to be $1,000. Every contact that lied to me has now ghosted me. City inspector has been sent to my house 2-3 times for final inspection and of course it does not pass. Recent email explaining to me that a mechanics lien is on my House. Due to loan company not paying for system. Contract clearly states no payment until work is completed. I’ve sent email after email explaining I want nothing to do with this company and they ignore that part. I do not believe there is one ounce of truth or integrity in Vivint and especially Tyson **.

I've had a roof leak causing water damage to my ceiling since Dec. 2021 (over 3 months now). Customer service reps are not able to get the Install team to take ownership and repair the leak. I'm sure mold is starting to form at this point. I've emailed to request tickets with no luck. You'll see a repeating theme across 1 star reviews where the company does not remedy issues/damages. New Mexico's Attorney General sued Vivint for Deceptive Practices and settled in 2021; California probably needs to do the same. ** The Vivint (now SunRun) CEO's email is: **. For California, you can file complaints with the Contractors Board: **.

I'm very disappointed and regret I signed up with VIVINT SOLAR part of SUNRUN. The project started in end of August 2021. I'm still waiting for the Net Meter to install. The installation was quick but after that I've been waiting and waiting for months no progress or any update what is happening. I had to called National Grid my utility company and town inspector to inquire what is the hold up. 4 days into 2022 and I just called VIVINT SOLAR and they told me there is no project manager assigned to my address. I'm not surprise but still can't tell me what is the hold up. The salesperson was the worst experienced. Make sure you don't work the salesperson named Alicia **. Every time I called she would not answer. If I sent a text she would give me excuse "I can't talk or either I'm in the Church or I'm in the hospital" but never return my text or phone call.

Installed solar panels April 2021. Quick install is the only thing that went well. End of June I am being told that PG&E is backed up. This is why we have not gone live just yet with the new panels. I reached out to PG knee and they said that at the beginning of June they reached back out via email to the contractor stating that the wrong forms were filed and Vivint has not responded. When we started this project we were 200 projected true-up and by the time we finished and we’re alive we were 900 projected true up. I called emailed requested management to reach back out to me to discuss and have never received any phone calls or email by any manager. Installed and April finally went live during August. 120 days to go live on solar miss the entire summer. And increased my true up almost $800. I requested to have the solar panels pulled off and no one would entertain my conversation or respond to emails.

Vivint Solar has responded that I do not have a solar system with through Vivint Solar. The Vivint employee that came to my house said he was from Vivint Solar but it turns out that guy was affiliated with Vivint Smart Home and not Vivint Solar according to some recent communications. I have no idea why the home security wing of Vivint would be getting involved in solar. I find this very confusing and since I’ve been lied to for weeks now by various people, I don’t know what or who to trust. It seems that this was on Vivint Smart Home and not Vivint Solar so I am closing this review and will open one for them instead. I would advise people to contact their utility companies themselves and not trust anyone that comes to your home.

I was a pleased with the system until I had a roof leak close to where the solar panels are installed, a service man from Vivint came to check the system so I showed him the roof leak. And he confirmed that it might be leaking due to installation. He took some pictures of the leak and said he would report it to his supervisor, but no one contacted me so I started to call customer service. They said they would look into the problem. We emailed for about a month then they said it was Sunrun solar problem then they stopped writing back, I have emailed them many times with no response.

Vivint Solar installed our Solar panels in 2015, the systems works great. However, we discovered a leak in our sunroom in May of 2020. It was determined that the leak was caused by the installation of the solar panels not being sealed properly. We called Vivint customer service and they had their techs come out and repaired the roof a couple months later. We are still waiting for the repairs to the damage inside the house to be completed.

DO NOT SIGN A SOLAR LEASE AGREEMENT WITH VIVINT!!! I signed a solar lease agreement with Vivint and have had my system for a year. I pay $110/month (which increases every year) for my system. I was guaranteed a system that covered 110% of my electric needs to account for the addition of my electric vehicle. I paid nearly $500 per month for electricity over the winter (with the same usage as the previous year) while still paying my solar costs. I now owe a true up of over $1500 to PGE even AFTER paying my extra electricity bills throughout the year. I was told that my system was radically underperforming by PGE. I was also told that my system was underperforming by Vivint but that there is nothing that they can do about it because of the location of the solar panels.

I purchased Vivint Solar as I did not want to maintaining my own solar system. Although I have saved some $ in my power bill, the main reason was for our environment. Which is good, as the balloon payment to my power provider at the end of the year, is always painful… and makes it hard to figure out the actual savings, if any. After about a year, I noticed one of the inverters was failing. I had assumed since Vivint monitored my system, they would proactively fix this (as the salesman said they would). Nope. I found my sales rep, and they sent an email as to when I could schedule a visit. I replied, and never received an appointment.

We had a great experience with not only sales team but, the install as well. I have already reached out to multiple people sharing my experience! Look forward to helping company grow by bringing in more customers!

I have been a customer for a number of years. I had no complaints and when I called with issues, easily resolved. The salesperson was always easily reached and helpful. I investigated the company before signing up and the reviews were good. Last summer the same salesperson came back to me as there was a possibility of placing more panels on my roof and I would get a refund of up to 1,500 depending on how many panels. I had good experience with the company and the salesperson was always excellent. I agreed but I was concerned about the roof as it was getting old. I was assured it would be inspected and so I proceeded. I was informed that I qualified for the 1,500 rebate and that it would be sent to me in the mail.

This has to be the WORST company EVER. No one returns calls. The Sales Rep is useless. Once he gets you to sign the contract he's done with you. Customer service doesn't know what they're doing. I wish I never heard of them or started a project with them. Panels were installed 2 months ago. We still do not have solar power or as they say "Permission to operate". Still waiting for the installation to be finished. The rep promised all sorts of compensation. We asked for all of it to be put in writing, have not received a thing. Do not believe anything they say.

Vivint Solar is horrible. The sales guy lied just to get the sale. The system was set up but did not work and was eventually fixed, but since they could not Get a proper reading since the system was not turned on correctly they "guessed" how much power I would use. So, the bill was almost $500 when my SDGE bill has never been that high. The sales guys Mohamed stated I would never pay more than my SDGE bill is now.... NOTTTT!! Customer service was not helpful. They disconnected call multiple time because they could not explain why my bill was so high. This is Truly a scam. Please, Please don't go with Vivnt. Do your research.

Ron knows his business, he explained everything that I needed to know. Took his time making me aware of the savings I would have and always assured me that he would be a phone call away if I had any additional questions. I am glad I went solar because the savings are way more than I expected.

The installation crew didn’t have a standing job however they did not clean up after themselves and I had to call and have the guy return to clean up the mess from the attic. And then I found sawdust all on the outside of my house by the garage door and black stains from their hands on the walls in the garage, in the wall, in the attic door to go up to the attic. I don’t feel less you have to clean up after your crew. And also had to be repainted When the first guy came out to see if it could be installed in our attic.

We have just completed the installation of the solar panels and are waiting for inspection and activation. I can't comment any further other than to say that the installation team was prompt, efficient, and professional. If everything from here goes as well there is really nothing to complain about. The only thing I would caution future purchasers is to be prepared for the unsightly junction and relay boxes outside your house. You may need to obscure them somehow as we have since they are in a quite visible area on our property.