Vivint Solar Reviews

I have tried to reach out to him via phone and text but no response. My son has tried. As well and no response. Joel from ESD Solar has been wonderful in trying to help me. ESD Solar also sent messages to Seth and he has yet to get in touch with. Had I known I would still be paying the Citizens I would have never gotten the Solar. So now instead of having one bill for security and one for solar. I now have 4.”

This is one of replies that I received from Vivint: "I spoke with your sales representative, Seth, regarding the concerns you mentioned. Here's a quick update: Seth recalled that during his visit, you mentioned the Citizens account and expressed that you were not interested in keeping it. As a solution, he offered a rebate check to cover the remaining amount owed on the Citizens account. However, accepting the rebate check would have increased the monthly solar payments. Seth mentioned that you opted not to proceed with the rebate to avoid the higher rate."

This is the last reply I received. I just feel something should be held accountable for the misinformation. The rebate check is affiliated with your solar project, not with Citizens Bank. You would need to contact the solar panel installer to see if this is still an option. From my understanding, the rebate can only be added at the time of sale, so I'm not sure if it's available now. I recommend reaching out to the installer to confirm. Energy Solutions Distributor Solar: 800-425-1175

After SEVERAL months of conflicting information and getting closer to buyers remorse came the install date. Freedom Forever nailed it, they were on time, super polite and did a great job installing everything. FF's electricians informed me that my AC, Stove and Water Heater were not on my battery that I purchased. Upon learning more from that electrician I found that I would need a second battery to operate the AC during an outage.

This is the literal reason we decided to go solar, and upon more conversations I found that in the event of a grid outage, the solar would ONLY power things linked to the battery even during the day. So not only were we sold on the fact we would have A/C in an outage, we were sold on the fact that we wouldn't need to rely on the grid unless we overused our panels/battery. This turns out to be completely false. In the event of an outage ONLY breakers linked to the battery will be useable AND the panels can't power non-battery linked devices during daylight if grid is down.

The sales rep claims "Your power will work, the main thing that I always tell people does not work on a battery is the air conditioning, so that’s something I would have gone over with you regardless of whether it’s on a separate breaker not, typically batteries are not going to power an air conditioner as they draw way too much power, it keeps the important things on like your lights, Wi-Fi, fridge, etc." I know this is not true as we would have full stop not made the solar purchase if we knew there would be no A/C in an outage. Living in FL that completely defeats the entire purpose of solar for us.

I reached out to Vivint regarding this and they pushed me off to Freedom Forever in regards to essentially being lied to and not being given the items needed that we were sold on. Freedom tried to be helpful however there is nothing they can do as they are just the installer and they agreed Vivint needs to supply us a 2nd battery and FF will gladly work to have it added onto our system. Freedom told me to contact the Regional Sales Manager regarding this lack of transparency and poor sales tactics and we are going on 3 weeks of no answers or callbacks from this Vivint associate.

The most devastating aspect of this whole scenario is that we've had Vivint Security for over 6 years now and they have always been good to us, anytime we have any device issues they are very helpful and great to work with. When we found out Vivint offered Solar my wife was excited stating that she TRUSTS Vivint to not rip us off like you hear so often about solar companies taking people's rebates and then filing bankruptcy to get out of warranties. So we were very glad to be going through Vivint and after this near year of issues and the end product not even what we signed up for leaves a very bad taste about Vivint in our mouths. I have stopped recommending friends and colleagues to Vivint Security as well due to this entire issue.

I do not recommend Vivint Solar to anyone and for anyone looking to Solar companies, get what you are expecting in writing and read EVERYTHING they give you prior to signing. Vivint makes you sign a form that essentially claims you are buying solar because it is what you want and NOT based on what the sales rep is telling you what you will gain. Had I noticed that in the beginning I would have walked away. Very shady tactics and willing to withhold information for the sake of a sale. Vivint is not the company I thought they were.

Fast forward a few months, my concerns were valid and basically based on my usage, it’s not even worth me having a panel. I’ve spoken to many associates of Vivint including Brandon ** and his boss who promised they’ll work on removing my panels. No one is picking up my calls. I got a text from a Sterling. He’s not responding to my messages either. I called on Friday, 10/13 and spoke to Jimmy, badge ID ** who said a supervisor will call.. still waiting. The lies telling is unbelievable and no accountability. Terrible customer service. If you all think, I’ll get tired of following up.. you’ve met the wrong person. Come and remove the panels and repair my roof.. it’s that simple.

Original Review: I worked with Josh ** to install solar. He told me when he came to do the illustration that if I signed on that day, I'll not pay electricity for the first 12 months. Now, he is backing out of that. Very unprofessional and not trustworthy. Once the deal was signed and I had follow-up questions, he disappeared and was not responsive. I said I'll delay the process until I heard from him and my questions answered. I was worried that my number of panels will not be enough to provide coverage for my 300 sq ft home. He eventually got back to me after 2 months... saying I'll have to pay for additional panels out of pocket. While I pushed back on that, he disappeared again.

I decided to forge ahead with the 13 panels as originally installed. Now I have to make a payment to Mosaic, my system is not turned on and the free electricity for 12 months cannot be fulfilled. I sent an email 2 weeks ago asking why Vivint isn't honoring the free electricity... After prompting, making calls to Annie with Fasttrac who claimed she'll connect me with Josh's manager... he came out of the woods to respond and say they'll lose money if they gave me that deal. That's not my fault. Don't lie to me just so that you can get a sale when you cannot deliver.

I reached out to Arcadia Solar and they said they are not liable for any compensation as well as it not covered under the warranty. I reached out to Vivint and the shared in email and over the phone that any compensation would come from Arcadia or SolarEdge. I've been given the runaround and because of this issue I will be having a bill upwards of $800+ for over 2 months. I've barely had my panels for over a year and I'm having this issue and need help in resolving.