Elevation Solar

Elevation had the best price and they got back to me in a good amount of time. Everyone was really right on top of things. I would send an email and I would get an email back. Working with the people there was really easy, and they answered all my questions. They sent me an email for the solar monitoring and how to set it up. I could print it up, and I don't do well with computers, but it was great. Setting it up and turning it on was super easy. The gentleman I was working with was good. I would tell him, “Well, it's been a week and I haven't heard anything back yet.” He would tell me, "Let me check it out,” and I would hear within another one or two days. The only thing is that I thought that the critter guards were included in my overall deal, but it wasn't. But we've got that taken care of. Now, I got to wait 10 days in order to see if we get someone to come out and start working on it.

Elevation Solar was quite reasonable. They were a lot more informative on the tax rebate and how that works. Other companies were like, “Yeah, you can go figure it out." I was very pleased with the whole introduction to Elevation Solar. First, I had to approve the plan and the number of panels going up on my roof. Then it had to go through SRP, the City of Mesa, my HOA and I didn't have to touch it once. Their office handled every step, kept me apprised of where the delays were because the City of Mesa doesn't move real fast. SRP is pretty good. My HOA dragged their feet. But they gave me a realistic expectation, which was four weeks out in the future. The guys who installed the panels also reached out to me to see if I happen to have any matching house paint, which fortunately, the guy I bought the house from left me a can. So they touched up the conduit and everything that runs up to my eaves and made it a very seamless, beautiful project.

The ladies in the office were good. For the installation, the techs were very knowledgeable and nice. They made sure that I knew everything, that I was aware of dates and times. We had an issue with cracked tiles. Their inspectors caught it. So, they were very good about having people come back and fix everything. I wouldn't have known otherwise. That was very good that they were very truthful.

Elevation Solar was very professional. They handled everything exactly as they said they would. They gave me a rundown of how everything would work and it went exactly as planned. We didn't have any hiccups. One good thing was they're not very pushy on the sales. They said, "This is the information we can provide you. If you want to do it, great. If you don't, great. Here's our credentials and our references." They said that they're licensed in multiple states which a lot of other companies are not. I liked how they were not overly pushy. They just gave me the facts and what the start to finish would be. I appreciate that over the hard sales tactics that some of the other companies that have approached me in the past and I was not interested in working with as a result.

Elevation's reps were pretty informative. I had a couple of experiences where there was an issue and then waited a week. According to them, it was due to COVID and the lack of resources where they had to take more time than normal to resolve some of the issues. The installation went really smooth but they installed one solar panel right next to a satellite dish for my satellite TV. I noticed the production was about 50% of the ones right next to it. I was wondering why they would install it right next to a dish if they knew that was a possibility and they didn't let me know that that could affect the performance. I was a little bit frustrated.

I like my new solar system from Elevation. It's a new experience for me. I'm happy with it right now. I started it late in the year. They said I won't really build up credits and see that big of a change until next year. The installers were good and fast. But they could have explained a little bit more, taking me up on the roof and showed me what was going on. But I was comfortable talking with the rep with the emails and the few phone calls that we had.

There have been three major issues with the design and installation of our solar energy system. The initial planning and design of the system indicated that it would produce about half of the electricity that we used but once it was installed we found that it produced much less than the plan. We have recently discovered that the system is capped at 5 kW but our contract says that it should produce up to 7.5 kW. I suspect that this is part of the energy production problem.

I was referred by my friend and Elevation Solar gave us a better deal. We were looking for Panasonic panels and only Elevation Solar was able to give them within our area. Plus, they do have this loan program and their interest rates are pretty okay compared to any other solar companies. Everything was smooth. They were always responding to any of our inquiries. They were always on top of it and able to finish with the installation earlier. They said three months but they were able to complete it in 40 days. So far, the system is good. I was able to get reimbursement from last month so I'm happy about that.

I cannot say enough good things about Elevation Solar. It has been almost 2 years since I first became involved with Elevation Solar, and the installation of the Solar energy system at my home was completed in February 2020. From the very start of my relationship with Elevation Solar until today, I could not ask for better customer service. My home solar energy system works perfectly. My average energy bill has been less than $10 per month. I receive monthly communications from Elevation Solar letting me know how the solar energy is being used for my home. I highly recommend Elevation Solar for anyone considering installation of solar energy at their home or business.

Things seemed well when I signed up, but after having my solar removed, which was a ** show, it just seemed it wasn’t right. When I signed up I wanted to support local and have the same company I have my house alarm go through. Which I know gets branched out through ADT anyways. I called a few months ago. To have my solar uninstalled because I needed a new roof to be done. I understand maybe I should have done the roof prior to installing the solar, but I’m a first time home owner figuring it out and was hoping the roof would have been ok for another 2-3 years prior to changing it. Communication was good, was planning on being gone for 2 months for a work trip. Which should have been more than enough time for it to be removed. Then have my roof done and have the solar reinstalled.

The beginning process with Elevation was good. Initial contact, ordering, and completion of the installation met expectations. However, customer service after the system was installed is practically non-existent. If there is something wrong with your system, expect to wait months for any corrections or issues resolved. In fact, I am still waiting to hear back on why one panel is not producing correctly. Will the issue ever get resolved? Only God knows. I'm not holding my breath. If Elevation does not get this customer service issue improved, it will be their downfall as a company.

Horrible, it is a waste of my time and money. If I could go back I would've never got them and if I had the option to get my money back and get the panels taken down, I would do it in a heartbeat. I was paying $300-$400 a month on my electric bill which was about the same or more than I was paying before the panels. I would not recommend them to anyone.

The solar system works great, it’s saving us a lot of money. With that said, here are the two main issues we had with this company. It took nearly 4 months to complete the job so consequently The installers were up on my two story roof many times and broke nearly 1/2 of the tiles on the entire roof.

I talked to three different solar companies at the time and Elevation Solar was the most consistent, easy to communicate with, and straightforward. They came by and gave me all the details and the specifications. Once I decided, they gave me as much time as I wanted to decide what I wanted them to do. Once I agreed to it, they shot me some paperwork, I signed it, and then everything happened without me having to think about it after that. The weather caused some delays in the installation, but not a big deal. They showed up, threw everything on the roof, and everything was set up in one day. Non-intrusive, didn't get in the way of anything, and we were good to go after that.

When we ordered solar from Elevation and they said we only needed 14 we told them we needed at least 16. The sales person would not listen and consequently our electric bills were very high for a solar house. They refused to install more panels. Would never recommend this company. They do not listen to the customer.

What a joke. I had to handhold this company throughout the install process. It took the 5 visits to just replace the broken tiles on my roof they broke. They broke tiles in the process of replacing the other broken ones. I had to fight tooth and nail to get the pigeon guard installed that they promised during sales process. My neighbor who got installed at the same time same salesmen never got his ever. I would never recommend this solar company to my worst enemy. Do your research when looking for solar. Plenty of companies out there. DO NOT USE ELEVATION SOLAR.

My solar panels were put in years ago. At that time there wasn’t as many homes getting solar panels. The work crew came out and did the job in a very timely manner and a very clean job. Everything was done to my satisfaction and I’m very happy with what they did.

Extremely disappointed. We paid $42,000. Which is very high after getting other prices. And we are still getting $100 a month electric bills. When I brought it to their attention I was told we are using more electric now. That’s not right. We are currently consulting with an Attorney.

Initial meet and walkthrough was superb, technicians and sales were very helpful. However, we were informed our breaker box would be replaced, it wasn't, newer breakers were installed though but nothing was relabeled after shuffling wires. Originally the install of Curb system box was just shoved behind the breaker panel, preventing it from closing. Install of the actual system on the roof resulted in the breaking of over 200 of the tiles, which may or may not have been completely taken care of during requested repair.

The tech was knowledgeable and the documentation/PowerPoint was done very well, helping me understand the install and the hardware. The process was very quick and mostly done well. It was all installed in one day and the crew did a very good job on the install. They were in and out, painted all of the tubing, and left everything looking very good, even picking up their trash.

The installation team of Elevation Solar was just here one day. It was quick and easy. However, my Curb app is not working appropriately. They installed Curb before I had the solar up, so they didn't install the part that sees how much I produce. So I still don't know what I produce on the Curb app. But I've only had it the last week of May and then all of June and my bill in June was $66, but it was 99 the previous month. So just for a couple of weeks, it dropped.

Going with Elevation Solar is a hassle-free switch, easy and simple. It's been good, so far and I'm satisfied.

I had a buddy that got Elevation Solar. The salesman was good. The customer service was the one that kept on calling and texting me and they were good too. The process went fast. It took a month and a half at the most. This month my electric bill was $88, which usually is closer to 200 and something. A lot of people are doubtful about going solar. Just go for it. You start saving money quick.

We have our loan through Elevation, which is a $40,000 separate loan. When we went to refinance, they're not putting the solar on the appraisal since we own it. They put it as we were leasing but we're not leasing. But because it wasn't wrapped with the mortgage, then it's being looked at like it raises our debt-to-income ratio. So, it’s been a fly in the ointment with the refinancing because we wanted to wrap the solar altogether.

I contacted about three companies and based on the interactions that I had, Elevation was real and pretty much upfront. They were quite upfront about all the different costs associated with it and the breakdowns. My experience has been good with them. We're aware of where we were, the different processes, and all the way through the actual installation and turning on. So they kept me apprised of the progress and status. That was really good.

The rep was very thorough in explaining the system and different things. Offering the package with the installation was awesome because it was something I was gonna do on my own anyway, separately. So that was kind of what geared me to go with them. Everything's been smooth sailing. But it was hard to get them out here to do the installation. I had to check on that a lot. But everything else went very quickly. Everybody's been very friendly. Even the guys that did the installation just this morning were really friendly. Unfortunately, they're coming back because there's some stuff that's not working right. My vents aren't blowing. But that's been the only challenging part about the process.

Elevation had the best loan term for me to keep the payment low while I pay off some other stuff too. So it made it really affordable to get it now. The process was almost like a white glove service because everything was done step-by-step. I didn't have to really do anything except for requests for my HOA. Everything else was done correctly. Now, I don't have to worry about whenever ERCOT releases something saying that I need to limit my power usage. Because I make my own now and from where I'm at, there are 10 hours of sun, so energy production is pretty quick.

I wanted to get solar and in case I go with electric power, I wanted to be able to have one that would be more compatible with having an electric car. Elevation Solar offered the best of what I wanted. Anytime I had any questions, people followed through. When two panels weren't hooked right, they got right on top and figured it out and we got it all solved. They never left me without answering questions so they did a good job on that. I just thought that I was getting it for 16 and then it ended up being 18,000 so there was a miscommunication. But I'd like to reduce bills and everything's going all right with Elevation. It's sending me reports and telling me how much is being used here and there so I've been very pleased with it now that it's all working.

I met with the team from Envision who had provided the home security and they were able to show how solar would benefit us. I reached out with questions, even after installation, and the Elevation team was very prompt in their response. If there was any hiccup, it was just that we didn't know that they were going to paint the PVC tubing. When we got a notice from the HOA, we went ahead and did it ourselves.

The fellow from Elevation Solar that came made a lot of sense, was very nice, and here we are. Jason, the fellow who did it, was great. He was very helpful. It seems good so far. Once the summer comes, then I’ll see how it goes. But it was the right decision, both environmentally and hopefully economically.