Elevation Solar

At the time we signed up, everything was straightforward. Elevation Solar was offering me a certain number of panels that would satisfy me in my current situation. I decided to go and get a couple more panels to be sure that I was gonna be okay in the future. However, there were a couple of hiccups that could have been handled better. When they did the electrical, they had to do some grounding. They only did one grounding point where they had to do two. The permits took a little bit longer than expected and there was no feedback telling me where the holdups were. It would have been better if they were more informative. They deal with different states and there are different rules for different states but if this is their thing, after a couple of times of doing this, they would know what's expected for the permit to pass.

As soon as I signed up, Elevation Solar contacted me and set up the appointments. They came on time and finished early. They answered all my questions too. They prepared me on what to expect. After they were done with their portion, they told me how NV Energy had to come out here and do their inspection and it could take up to 30 days. It took 20 days so they were a little earlier and even when that guy came in, it was super simple. Once he was done, he told me to contact Elevation Solar, let them know that we were online and they would send me an email on how to hook it up and refresh the system. I did that and it was super easy. Having the system is awesome. I look at the app and see that I'm producing more than I'm using. Hopefully, that adds up and I can stay off the grid. I'm still learning how it works but I'm happy so far. Elevation Solar did everything they said they would.

Elevation had the best price and they got back to me in a good amount of time. Everyone was really right on top of things. I would send an email and I would get an email back. Working with the people there was really easy, and they answered all my questions. They sent me an email for the solar monitoring and how to set it up. I could print it up, and I don't do well with computers, but it was great. Setting it up and turning it on was super easy. The gentleman I was working with was good. I would tell him, “Well, it's been a week and I haven't heard anything back yet.” He would tell me, "Let me check it out,” and I would hear within another one or two days. The only thing is that I thought that the critter guards were included in my overall deal, but it wasn't. But we've got that taken care of. Now, I got to wait 10 days in order to see if we get someone to come out and start working on it.

The tech was knowledgeable and the documentation/PowerPoint was done very well, helping me understand the install and the hardware. The process was very quick and mostly done well. It was all installed in one day and the crew did a very good job on the install. They were in and out, painted all of the tubing, and left everything looking very good, even picking up their trash.

Elevation Solar was quite reasonable. They were a lot more informative on the tax rebate and how that works. Other companies were like, “Yeah, you can go figure it out." I was very pleased with the whole introduction to Elevation Solar. First, I had to approve the plan and the number of panels going up on my roof. Then it had to go through SRP, the City of Mesa, my HOA and I didn't have to touch it once. Their office handled every step, kept me apprised of where the delays were because the City of Mesa doesn't move real fast. SRP is pretty good. My HOA dragged their feet. But they gave me a realistic expectation, which was four weeks out in the future. The guys who installed the panels also reached out to me to see if I happen to have any matching house paint, which fortunately, the guy I bought the house from left me a can. So they touched up the conduit and everything that runs up to my eaves and made it a very seamless, beautiful project.

I recently decided to upgrade my home's energy efficiency and I went with Elevation. They educated me on the inefficiencies in my home and how completing the upgrade will provide a return on my investment in a couple of years. It was a no-brainer. The price was right, the crew was helpful and my home is much better at staying cool in the summer months! Would recommend!

I had solar panels put on my home last week. I received a lot of information from multiple companies but decided to go with Elevation. The process was smooth from start to finish. I really enjoyed my salesperson, Adam. He was professional and had been in the business for many years. (Even though he was young enough to be my son). They were on time with no issues. Thank you!

I can honestly say our experience with Elevation Solar has been extremely negative and very disappointing. As a customer, if you are looking for non-skilled personnel to install or repair your SOLAR System with a company that has no communication within their office, or any type of customer satisfaction, this is the company for you. Their service is absolutely atrocious!!!! This is by far a company that is unreliable for solar. This company will take YOUR money, and if you are unfortunate enough to start having problems, you will have difficulty contacting anyone to help you including field supervisors, if by chance you are lucky enough to get their phone number.

Elevation Solar had the cheapest quote that I got. I talked to them and they seemed reasonable and seemed to know what they're doing. I had a nice experience enrolling. The only thing about the part was it took a little longer than expected. But other than that, it went nice. Everything worked as it should. Everything has been great. They gave me a system that I asked for. Others were saying things like, “It’s too big for your house.” I told Elevation that I wanted a solar system and they said, “Okay, we’ll do this.”

There was a slight miscommunication because they were pre-wired for solar and they ran it through the roof. But it was just because there were multiple layers of people involved. The messages didn't get passed up. But all in all, it was not a big deal.