Elevation

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

I purchased a 14.5 kw system over a year ago from Elevation. My experience with Elevation has been mostly positive. I found in the last year, my system produced close to what Elevation estimated. I am pleased with the Curb and Enlighten apps. They keep me informed as to the health of my system. I have worked with Elevation’s engineers and installers and found them both to be courteous and professional. Vincent **, my Energy Consultant, is hard working and a pleasure to work with. Installation went smoothly except for the rails on my staircase to the roof got scratched up and I had to touch them up. If I had it to do over again, I wouldn’t change a thing.

Great experience with Elevation. I like the fact that I know what my electric bill will be each month, and I only pay $13 in connection fees each month. Also like the feeling of doing my part to help the environment by investing into cleaner energy sources. Elevation Solar offered payment plans up to 25 years, but I was pleased to find out they had a 10-year option with no penalty if I just so happened to pay it off early.

My experience with Elevation has been great for three years. My system has been producing more energy than I needed, so I was selling back my excess energy to the grid for credits. Green Mountain jacked up their rates once already this year and are supposed to increase the rates again before the end of the year. I just got my first actual bill since going solar, a little disappointing that utility companies keep increasing the price for solar customers. All in all, not Elevation’s fault and I’ve been very satisfied with their help over the years.

I recently purchased solar panels from Elevation Solar and created some unnecessary work for them by incorrectly completing the paperwork. Their team took the time and had to jump through hoops to help rectify the situation. My sales agent, Kim **, brought in the necessary people to get it resolved. This is one of the main reasons I went with Elevation Solar. I read several reviews and took note about their customer service. They're always prompt on responding to my questions. Other companies will leave you hanging.

I find it challenging to believe that this company has a 4.5 rating on this site. The lack of integrity displayed by the Salesperson and Management is appalling. Our Sales representative, Joe **, assured us that he would remain with us throughout the process and that the solar loan would not begin until after the installation was signed off. However, Joe disappeared after signing the paperwork, and two months after Elevation received the money from the Loan company, the solar loan payback started and the panels were not even on the roof. During those two months, we could not check our account to monitor payments, and we were charged interest on the loan. Once the panels were installed, the installers left out a crucial component, which would become a significant problem.

We worked with Elevation for our solar solution in 2019. We purchased 34 panels using the SolarEdge string solution, which Elevation strongly recommended and assured us they would support, maintain and expand for at least ten years. Unfortunately, I have been working with them over the past last month, and they will NOT expand my current system and the only offer they have is to add an additional microinverter system, and not for a reasonable price.

Very very unorganized company. Salespeople do not return your calls as soon as you have paid. The service department does not talk to the concierge department. I've been waiting for a part for 8 months now. That was supposed to be delivered 2 months after I initially called. Service department was dispatched and sent out 1 technician that was not qualified, and then 2 more times the technician had no idea why they were at my residence. Jeff **, from the concierge department, has promised a call back or an email and it has now been about 2 months since I've heard from him. I'm sure this company is good at two things, taking your money and forgetting about their customers. Thanks Eric ** for selling me the system and the entire concierge department for failing me.

There are 1000+ solar companies and I’m glad I went with Elevation. Every sales rep sells the same thing, but they do their own installations and I feel secure knowing they have headquarters/offices in several states. My neighbor bought a system from a company that is no longer in business and I like how Elevation offers a complete protection package. They are backed by insurance which gives me peace of mind.

I decided to install solar and after talking to a few companies went with Elevation due to their good reviews. My experience has not matched others. I agreed to install in April, they sent the wrong paperwork to the City of Fort Worth which delayed the install until end of August, then final inspections from the city were mid September. System went live 3rd week in September, 6 months after agreeing to proceed. One week after they were live, one of my panels failed, it took me multiple emails and phone calls to get any support. They eventually sent out a technician who confirmed that the inverter was damaged and needed to be replaced. This was the 2nd week in October.