SunPower Reviews

The installation process was pretty smooth. It went great. The representative that came to our home was very knowledgeable. I had a fairly pleasant experience with SunPower. The only issue that I have right now is that I'm paying a solar bill and I'm still paying an electric bill. So, I don't know how long that's going to last. They said it might be about six months or so because we got it installed in the wintertime.

It was an easy and fast process. It was the lead up to it that everything took so long to start. That was a down for it. But everything else went great. SunPower had an incident where they drilled into my son's room, went outside, and they had to fix it. Other than that, it went fine. The dudes who worked there were all good and easy to work with. They told me what I needed to know. Very informative. If I had questions, I'd ask them. Once the bill is paid, you have that reduced electric bill. That's all I was after.

It has been so far, so good with SunPower. It's about to be a lot more power created, but we got enough.

SunPower Crew 3 did an excellent job on the installation. Very professional, Thank you.

The salesperson who came to our door was very polite. He even said that if we didn’t feel comfortable with him being here and talking about this stuff, all we had to do was tell him that we preferred not to have the conversation at this point and he would leave. He explained everything about how the installation would go and everything that he needed to explain to us. The installers were awesome and the installation didn't take very long at all. Manny and a couple of his guys had to come back on a Saturday, but they knocked it out well.

Absolute worst customer support that I have ever seen. My system has been down now for 60 days while I wait for their internal communication issues to get sorted out. I have multiple emails, phone calls, texts that all lead to the same place. NOWHERE. I have a Enphase complete system inverters, combiner and batteries. I have reached out to them to help trouble shoot and they agree, there is an issue and a Technician needs to be sent out. Actually, Enphase says the system may not have been installed correctly to begin with. Stay away from these guys!

If I could enter zero stars I would. SunPower is without a doubt the most ** up company I have ever had the displeasure of doing business with. They installed a solar battery at our home 3 months ago and, to this date, it still doesn't work. We have probably had 50 conversations with them trying to get them to come over and fix the system and for the first couple of weeks they appeared to by trying but at this point they're basically blowing us off and even threats of legal action seem to mean nothing to them (probably because we'd have to get at the back of a long line of pending lawsuits against them). Without a doubt, this is the most inept (and perhaps outright crooked) company I've dealt with in 62 years on this planet. Choose anyone but them if you're looking for a solar battery.

Worst company ever. A class action lawsuit is about to be underway. They claim they’ll send you rebate checks but they never send them, They ignore your calls. Parts break on the panels and they don’t come to fix them. I have 24 months of email string with excuse after excuse and most of the time no responses. Was Blue Raven before who went bankrupt and now SunPower clearly will be too. DO NOT TRUST THIS BUSINESS. I’m ready to rip these panels off my house. Losing thousands of dollars thanks to this company.

For the love of God, save yourself the heartache and use a different company if you want solar. They'll be great right up until the install is complete. From then on, the only part of the company that works correctly is the billing department. My system disconnected in June, when I couldn't reconnect it even with the online assistant, eventually they sent a technician who demonstrated to me that he had created an arch in the system, then told me he wasn't qualified to fix it and left. This form asks for a receipt to be considered a verified buyer. I have a contract but not a receipt. This is all true experience however, receipt or no.

I had my Solar system installed by Blue Raven and that part went very well. Since that happened SunPower has acquired Blue Raven so I have to deal with them for support. There were installation problems that resulted in my electrical panel burning up and needing to be replaced. Their customer service team has been completely unresponsive in every way. It took them 7 days to even acknowledge my first report. I have been unable to get any traction towards resolving this issue. If I could give them 0 stars that would certainly be appropriate.

Purchased PV Array 17 panels in 2019 from Blue Raven. Because I financed the job, only Blue Raven can remove and reinstall if I need a new roof. I need a new roof. Blue Raven was acquired and ultimately is Sun Power now. I signed a contract to remove and reinstall the panels and they invoiced me requiring 50 down up front to schedule. That was 8/26/2026. I just spent over 2 hours on hold trying to find out if they received the check. Nobody answered but their message says "Your call if very important to us..." Not so much. They close at 4 pm Mountain Time. I hung up at 4:10 pm figuring if they hadn't answered during business hours they weren't going to answer after they closed. Not happy.

A year later and still not energized. This has been a very disappointing experience.

I started with the company Blue Raven who were fantastic. Everything was going great until Blue Raven was sold to Sun Power. It has been nothing but headaches and problems. After finally getting the panels working we realized our two back up batteries were not charging correctly. Took me over 6 months to have a tech look at it and fix one simple thing. Then I realized my 2 batteries were not connected to any of our breakers so nothing would power during our many blackouts. I have called numerous times to be told I would get a call back. I need to be scheduled but there were not any openings. I said book me a month out- how hard can that be? I am still waiting for an apt and my batteries are worthless at this point.

In the past 5 months since given Permission to Operate, I've had to both Enphase and SunPower on site as many times to fix the hardware. Loose terminal connections on the batteries and combiner, out of date software, and panels and microinverters that seldom actually work. I fully intended to contact a lawyer at this power. DO NOT RECOMMEND.

I strongly regret choosing SunPower for my residential solar project. What should have been a straightforward installation has become a more-than-one-year ordeal, and my system is still not fully operational. I started working with SunPower in April 2025, with the expectation that the system would be installed and operational by October 2025. Instead, the permit was not requested until September 2025, and the installation did not occur until June 2026. Because of the delays, I also missed the tax incentive I had originally expected. Unfortunately, the problems continued after installation. The system failed 2 inspections because the IQ Combiner 6C is not producing power, and the system remains non-operational. Since the installation, there has been very little urgency or effective coordination to resolve the issue, complete the repairs, pass inspection, and get the system running.

I just received the worst customer service I’ve ever experienced from your call center. Manager, Chris told me that I would receive an update by 2 pm today. I didn’t receive that update and had to call. There was no progress on all 3 of the action items we discussed, and when I tried to escalate the issue, Chris disconnected the call. Upon calling back and being told Chris would call me back directly, I received no call again from Chris.

Great salesperson. Professional installers. Three weeks later and my original solar panels are disabled and so are the new ones. Repeated efforts to get help have been frustrating. Referral to finance company that had no Idea what I was talking about. No answer on the phone. Long customer holds. I have never received a job description or a cost estimate. Basically, they are working hard to keep me in the dark.

I would not recommend SunPower Solar based on my experience. From the beginning, the process was plagued by poor communication, scheduling problems, and a lack of accountability. The installation timeline was significantly delayed due to repeated scheduling issues. It was often impossible to get updates, and when I did speak with customer service, no one seemed to know where my project actually stood in the approval or installation process. I frequently received conflicting information or was simply told they would "look into it," only to have to follow up again days or weeks later.

I had a salesman contact me several years ago, and it was under a different name, and it was a good experience. They were all very professional people. I save money by having SunPower.

Got my panels turned on at the end of December after 6 months of pure frustration with this company. Promises made, promises broken seems to be the norm. Of the 10 or so different entities in this company, seems no one talks w/ each other. From sales to the bitter end w finally energizing, was told lies time after time. Including a $500.00 concession for massive problems during installation. They told the finance company that they powered up my system in October when it was not turned on till late December thus starting the clock for my interest on my loan. Tried hundreds of times to call customer service only to be put on hold for hours. Accounting department is unavailable to both customers and Sun Power employees for answers. Check the BBB website if you think I'm just one frustrated customer, trying to vent. They have a D+ rating on the BBB website, Please don't be me, stay away from this company!

I wanted to save on my electric bill and went with SunPower through the solar company that I use, Blue Raven. The rep did a really nice sales presentation and the installation went fine. Putting the system on and letting it do its work has been seamless. When I wanted to check how my panels were functioning, I looked at the website, and it was good as well. The only thing is I was not able to get the government incentive on my tax group. That left a sour taste in my mouth.

I signed up with Blue Raven, and it went over to SunPower a couple of years into it. They sold me a system, and they knew the laws were changing. I was only going to get 75% of what I put back in the grid, and they didn't tell me that. My system is undersized, and they should have sized it differently. They ought to give me a couple more panels for that for free. I have 12 panels and when the panels were first installed, I'd look at them every day. After a couple of years, I don't care anymore. SunPower sends summaries, but they don't mean anything to me. I got ripped off.

We used solar power through SunPower and we loved our experience. Our electric bill was almost zero, and that was nice. We got an email that told us what we were using and what we were generating. We liked having no electric bill. However, I wish we had shopped around more. There was a big variance in prices to get things started up. But as far as getting it, I would recommend going solar to anybody.

Horrible service. Blue Raven/Sun Power is the worst company I've ever dealt with. I contracted with them in August of 2025 to install a solar battery for me. They promised me it would be installed before the end of December when the Federal rebate expired. They failed to do so and tried to blame the utility company. However, the fault was entirely theirs. On two different occasions they failed to submit proper paperwork to the utility company. The utility company informed them of their error the next day, but Blue Raven/Sun Power failed to do anything about it until a month later when the utility company reminded them that they needed to submit the proper paperwork and cc'd me. It wasn't until I contacted Blue Raven/ Sun Power that they responded to the utility company. Because of Blue Raven/Sun Powers two different 1-month delays, they did not get approval from the utility company for the install until mid-December.

SunPower gave me 20 panels. I'm able to follow their production on the app. It's very easy to keep up with it. Yeah. But the only thing is the ability for the panels to store energy during the winter. Probably the summer, when you don't need much of the energy, it goes away, and it was not part of the contract. You will still need to go and buy something before you are able to.

They did a good job installing. I didn't have any problem. I didn't have to call them. They came on time, they went through the process, and they got all the permits. They had the local electric company come out and check everything, and now my electric bill is $17. Everything is going well with SunPower.

Blue Raven/SunPower installed solar panels on my house about four years ago. At that time, the government was offering incentives for installing solar power panels and there were energy savings associated with having solar panels year after year. When we compared prices for different companies, their price was fairly reasonable compared to others.

I did some research online and saw that SunPower was a global installer at least for the United States. They had a pretty good reputation. Customer service has always been very good and for the most part, the installation was pretty good. However, there were a couple of things that I wish I would have known on the consulting part during the sales process. I didn't know the questions to ask and I also didn't know about some of the other technologies that were available at the time. That would have been nice to know. For example, if we lose power to the house, my solar panels won't work. They have some slightly newer technology that you can get on the solar panels that would charge the house, but I would now have to replace all the microinverters on my solar panels for that to work.

The team was quick, reasonably quiet, explained everything well. They had a safety perimeter and were careful not to disturb the neighbors as much as possible. They were great!

We've been energy-conscious, so we decided to look into solar energy. The guy from SunPower who came was just very knowledgeable and had a really good program. We liked what he was saying. We started the program off, and we've been with them for five years now, and we've very much enjoyed the system. The only thing that we haven't liked about it is that it busted our patio table. The snow all came off the roof and just broke a glass table into a million pieces.

The sales guy went over all the items. He didn't know all the specifics, but he's a salesperson, not a technical person. I had to go back and forth a few times asking, and he would retrieve the information from the team that knew those specifics for what kind of panels were used, energy density, and all that kind of stuff. The installation seemed pretty easy. They just came out and threw the panels up and had to access the breaker. However, they wouldn't allow another group to go in their territory unless you said no to the other one. That was weird. We tried to contact a different company, but they said, "We see you're in contact with Blue Raven. We can't give you a quote unless you deny them." Then, the quote came through at half price. It was a weird territorial thing. But everything seems good with SunPower. The panels seem to be working great. It was easy to do and easy to get done.

I am extremely disappointed and frustrated with the service provided by Blue Raven Solar & Sun Power. It has been over eight months since my solar panels were installed, and the entire process has been a nightmare of constant delays, technical errors, and poor communication. The company made several critical mistakes on my DTE interconnection application, including listing the wrong equipment, which forced a complete restart of the approval process months after installation. Even after receiving Permission to Operate (PTO), the system is not producing solar energy as expected, and the company has failed to complete the setup in the Enphase app.

We had our SunPower installed four years ago. Having solar installed in Idaho was a great deal until the utilities commission got involved. The first year and a half of us having solar, we never had a bill. We oversized our system for our house so we would never have a solar bill, except for a connection fee to Idaho Power. But now with the way Idaho Power redid their credit, it's not that financially smart. It's now a complete rip-off, because we didn't have a solar bill until Idaho Power went and redid the way that they bill their credit.

The installation process was as smooth as can be. Everything works, and very professional. There are things in the interface SunPower could make easier, but it works. I look at it every month and track. A month ago we installed an air conditioner. I’m backtracking it more closely because the energy is going up. Get the largest system that your power company will allow you to put on the grid, because most people's energy is going to go up because people are going to get electric cars and the cost of energy has been going up every year. Max out what you can.

The installation of our panels went fine. Our experience with SunPower has been quite easy. Whatever we make is deducted from our power bill. In the summertime, our power bill is greatly reduced. However, one of our modulators is not working. I contacted them, and they're shipping us out a new part. The modulator is not costing us anything. But so far, their customer service has been good. In the initial prices, it's been on the expensive side. But we’re happy that we went solar. Kind of wish we had gone and gotten the backup battery for it. But maybe sometime in the future we'll do that.

I got the solar panels on my house from a different company. I was thinking about putting solar panels on the other house as well. A Blue Raven rep knocked on my door and we talked. She sounded better than the one that put it on my house. I wasn't very satisfied with the one that went at my house because they were incompetent. But the process was really easy with Blue Raven. They were really good and fast. They came on the right days. When they were gonna install the panels, they put it up, and it was done in one day. They came out a couple of times to put in the wiring and the electrical box. When one of the panels looked like it was loose, I asked for them to come out and hook it back down better. They came out in two days, and it got done. I haven't had any problems since. It worked out really good with them.

My experience with SunPower has been terrible. I did it years ago when there was a tax rebate for it. And I was told the amount of solar we’ll produce will offset the cost of the solar, and that's not true. I'm currently paying out of pocket for the solar and still paying for electrical services. I was told I wouldn't have a utility bill from my service provider, and I get a utility bill every month from them, and I've never gotten a credit for power produced and back on the grid. They show you, “Look, you get a credit bank.” I've never had a credit bank. I've gotten a slight credit, but since I've had it for however many years, I've always paid a bill. I've never not had a bill. So, they either under-engineered my solar for my house or it was just BS for them to get you to buy a solar.

We went solar because we wanted to support the environment. Switching over was easy. SunPower came, we decided to get them, they come on, and it has been good. The installation went fine. I would recommend SunPower.

I got my satellite system through Blue Raven. It's working properly. I got to the app and it is pretty good. It's pretty informative, too. Overall, the price has been pretty good. SunPower is still honoring the contract that I had with Blue Raven. So, it's been okay. The panels were around 50 grand, and I'm paying 277 every month, but it's still better than most people's power bills. But the pricing could be a little bit lower.

Somebody came to my door, which is how I first heard about SunPower. I decided to go with them, and the installation process was great. I’ve had the solar energy services for about four years. The solar panels seem to be working okay, and everything’s been good. I use the app to monitor my energy production, and it’s easy to use. Sometimes the experience has been good, sometimes not. When we first started, our power bill was about five dollars a month and we didn’t have to worry about it. Now it’s higher, either because it’s not producing as much or because Idaho Power raised its rates. It’s a lot more now. Since the installation, the price I pay SunPower now is a lot higher than other places I’ve seen since then.