Consumer Reviews and Complaints
We had talked about talking to someone about solar for a few years. The customer service was very helpful in answering our questions. We were very skeptical at first. We were in no position to pay cash at the time. We talked over several options and decided to finance it over a few years. We got a great deal. We save a lot of money using solar. It has paid for itself. Especially this summer. It's been so hot and we are just very pleased with our purchase of solar energy. The workers were very knowledgeable. Had some great friendly workers. The setup was very interesting. I watching a lot of the installation. They had it done very quick.
The customer service is reliable and am satisfied with their customer service. It is a somewhat new company therefore I believe that their customer service will be better in a few months. The financing option I am happy with it. It was depressing at first because the first installation payment was pretty expensive, but after installation happen I see reduction in my electricity bill. I would recommend this method for everyone because only the installation fee at first is really hefty, but after installation fee you can see the value is really worth it I GUARANTEE! I was happy with the set up and installation experience. The guy installing the product at my house was really nice. But the installation did take quite a while. Therefore I am satisfied.
Great company! They care about their customers and the environment. They also have great prices and alternatives for every homes needs. They have diverse options for each customers' needs. They treat everyone as the individual they are and not as a number. You will not be disappointed. They have an amazing value. You will see the results in making a purchase. Trust me, I am not dishonest when I make my reviews. You will see your utility drop to either zero or significantly lower. They are very thorough and efficient with their installments. The installers are very competent and they make sure they do the job right the first time. I highly recommend their services for both home or business purposes.
The customer service is very helpful. If you have a problem they resolve it quite quickly. They are very friendly. They are very knowledgeable about the product. They have great options to finance. They have several options to use if you need one. They are comparable to other solar companies. They are aware of the options they offer. The value is compatible to others. The value of the product is great for the price you paid for. The customer service is great for the value. The value is reasonable. The installer was very well pleasant. They knew the product. They talked and told us exactly how to use it and every step he had to do to install.
I like the people I talk with. They were helpful and courteous. They knew what I was looking and knowledgeable about it. Sold it to me for a reasonable price. I paid cash for everything. We didn't talk about financing at all because I always pay for everything I buy with cash. It's easier that way, don't like owing anybody. Solar panel and power plant is what I wanted and work great. Very satisfied with it. Like people I did business with. Work great. Was easy to setup installation. Was easy to hook up to the cabin in woods on my place. I would recommend it everybody. I'm not an electrician either, it was easy.
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I recently had a inverter go bad on a 2 year old solar system. After seven weeks and numerous phone calls the unit was replaced under at no charge. I asked for some financial help to pay the loan that was taken out to buy the system. Was told NO. If the part was replaced in a normal time frame say 2 weeks I would not ask for financial help but seven weeks is a long time without compensation.
I will not work with them again. They got all the money, we are waiting for TWP, I do not believe that 2 months they did not come to approve the system. Meantime all paid, nothing working.
Worst customer service ever, no feedback on project, missed every date on schedule, poor communication, reckless installation, my system is still not working.
Updated on 8/19/2016: I am a new customer and I can't even get someone to call me back to even see if my system is functioning correctly. I have escalated the issue, but SunPower just keeps ignoring me. I'm not sure what to do at this point. Get a Lawyer and sue them? I just can't get any customer support out of this company. I would not recommend this company to anyone. Check other Solar companies first, they all have better customer service. SunPower is the worst.
They were very helpful and informative in every aspect of the process. I was able to contact them at anytime. I had no major problems. I was able to choose a wide range of financial options. They explained every steps and options open to me. They helped me with the whole process. For what I was looking for they were able to help me with everything I need to use and I like what I paid for, and I'm glad that I went with them. The installer was very knowledgeable. They were friendly. I would recommend them to any and all my friends and family.
The customer service reps were very friendly, very helpful, and proactive. They quickly resolve any problem and are always ready to help. Financing option were satisfying and provided a good value. They provided many option to finance to fit anybody particular situation. Overall, the company provided a good value taking into account service they provided and the cost. I am very satisfied and pleased with the service. The setup and installation was a very good experience. The technician was very knowledgeable, professional, and work was done quickly and without any issues.
I am very happy with this. It has been a perfect upgrade. Nice upgrade for anyone. While we did not need any financing, they had plenty options available. Very fast, friendly workers and no issues. Value was really good. Pays for itself in no time at all. Best upgrade there is. No problems and no bad experiences. Highly recommend. Very simple. Set up was a breeze. Fast and reliable. Anyone can do it. No need for additional help, it's easy. Fast process.
Agents weren't friendly, very aloof and not very helpful. I asked for a supervisor but was put on hold for over an hour, then supervisor told me there was nothing he could do to solve my problem. Financing options were very poor, they offered me little options when it came to monthly payments, and they were very expensive options. I chose to just pay cash upfront since the financing plus interest equaled an ungodly amount of money. The value was horrible, the product didn't work well at all and the customer service refused to give me a refund. I will not deal with them in the future. If you need solar powered products please look elsewhere. Setup was easy but the product was very fragile, half the panels don't work and were very difficult to get positioned just right to get the optimal production from them. So getting it together was easy, but getting it to produce at optimum efficiency was downright awful.
Still having problems with company; this is an ongoing problem since Sept 2013. Amergy and their installers ruined my NEW ROOF. It now leaks; these leaks have caused damage to the interior of my house and I worry about the possibility of mold in my ceilings and walls. I have been in contact with Amergy who sent a repair crew that DOES NOT SPEAK ENGLISH!!! So I called SunPower - they have been looking into this for over a month and my (first complaint was four months ago). I have called, and called SunPower and they keep saying they are looking into it and will take care of the problem. I told Maria the supervisor if the work is NOT completed by the end of the month I will make the repair and WILL NOT pay them till I recovered my money plus the cost of MY time. Guess what? Nothing has been done and today is the 28th of the month - only 2 days left to do the work.
Updated 9/21/2016 - I signed 3 years ago with Amergy SunPower installer and I have had nothing but problems with Amergy. SunPower has helped in that they have delayed payment; however when I call Mr. F ** I do not get a call back. SunPower has since dropped Amergy as an installer as far as I can tell here in Staten Island because there is another distributor doing installations. I guess that they no longer use Amergy they don't have to push them to pay for the repairs and the damage Amergys roofer RAR of Brooklyn did to my property not to mention they did not redo all the shingles. These company should be avoided at all costs.
Fast and efficient. It is the future of electricity. And for that you will need constant sunshine. The present weather pattern in USA would not let you produce enough electric power for your homes and use of gadgets. The financing is easy and affordable. In view of it being an emerging technology, there is a lot of incentive available to switch to this kind of revolutionary technology. The financing available can be used to avail of a facility which is new and clean. The value for money spent is good. In the beginning, consumers may feel doubtful about the value and usefulness of using this type of technology but as you continue to use it your doubts would be replaced by confidence. The setup is easy and fast. It is a clean energy alternative and the equipment used in this installation is simple and uncomplicated. The company you use would do all the work in this regard and there is no consumer-side effort needed.
Their customer service representative was very polite and professional. She answered all my questions and was very responsive to emails and telephone calls. They offered several financing option for the project. However, I did not use their financing options. I obtained my own financing through my local bank with which I have a good relationship. I believe the solar panels I had installed on my home roof provide excellent value. They have decreased my electric bill which could be very high in the Texas hot summers. I also feel they will be a selling point if I ever decide to sell the home. The installation employees were very well trained and performed the work in a timely and efficient manner. I would recommend this company for a professional job from start to finish.
The guy was very understanding on my situation and helped me out to the best as he could. And he got a supervisor to come help me so great customer service. Helped me out a lot but was kinda expensive and I'm still paying for it but all in it was worth it because now I got it done and almost paid for. The value I deemed was a rip off and was very mad at how much they were taking from my checking account. All in all it was okay.
I finally signed a SunPower lease with Summer Wind Solar, one of their dealers. The workers worked hard, done what they could to make a bad installation workable but the diagram was all wrong. They ended up installing panels on my garage and patio. The ones on the garage are shaded and the ones on the patio stand up about 70 degrees which doesn't look professional to me. The installation wasn't acceptable to SunPower so I later had to sign an amendment to significantly lower their production guarantee. Solar Wind later lost their state business license so I had nobody but SunPower to contact when the inverter stopped working. It took about a month and a half for them to send out a third party contractor to open up the panel and fix a loose wire.
Now pigeons, lots of them, have taken over their sun panels that I am leasing. They have built so many nests that you can't see under them and dead baby hatchlings and eggs are falling out. It's a fire hazard for sure but they tell me that it's not their problem. I read the contract and don't see one thing that would suggest that the maintenance of those panels would be my responsibility. According to them, I must hire someone that they refer to do the work and pay for it myself. So I'm afraid that this person that they recommended could damage their equipment or have an accident falling off my roof. They aren't bonded, insured, or licensed, so this doesn't seem like the best solution.
In the meantime, pigeon droppings are covering my patio and falling into our swimming pool. We've used a ton of chemicals in an ozone pool just to clean the pigeon poop and now the diluted solids are so high that the chlorine doesn't work more than a day. It's only a couple of years old with the popup self-cleaning equipment but now has to be drained. Oh, how I wished that I had never signed that solar lease. We can't even sell a home like this now so we are trapped.
The customer representative was very kind and listened to everything I had to say and answered all my questions. They got back to me as soon as they could. I would highly recommend. The options to choose from were pricey, but that's what you get with anything solar. However, the representative was very kind and gave me a generous discount for trying it out. The shipment came in fast, and everything was delivered in perfect order and condition. So far everything has been working well, and I think it was worth the price, especially with the great customer service. It was a bit difficult to install. I had to call the customer representative to get help. She sent someone over to me the next day, and they helped me install everything with no charge.
The customer service I received from this company was really very good. I can't complain. They are very easy to do business with especially compared to other companies in this field or a different field. The financing options were okay. They were kind of confusing though, not very self-explanatory. I don't know if it was just the person I dealt with or the financing option in general. The value was pretty standard for their line of products. Pretty comparable to the same products that the other companies offer. I wouldn't say the value is good or bad, just ok. Setup and installation went smoothly. It was pretty clear prior to the setup and installation how long it would take and what it would consist of. There wasn't any surprises or issues.
If the panels not working then they would help you out and they are always kind and ask you nicely, which is always a positive. I just don't like to wait that long. They do have a good financial option, but the interest is not something I like. I think they should decrease it. Otherwise the company is pretty good. I think it as an investment in the future because I feel like there will be more used in the future for energy. Plus I save some money in the long run. It was a decent amount of time for the installation, but it was not loud. They arrived on time, which I like and they finished around the time they said.
They were able to quickly and easily install my solar panels on my roof, and did it in a timely manner. They not only fit really well within my schedule, but did their work in a timely manner. While I did not seek or need financing options, they made it very clear that there were quite a few available to use to try and lessen the immediate load on my shoulders economically. IF I had needed economic help, they made it clear that they would help me.
Overall I would say it was quite affordable and was easy to use. They did everything just the way they said they would and in a wonderfully quick and easy manner. If I ever needed any help or repair on my solar panels, I would call them first because of my experiences in my first encounter with them. They were able to set up and quickly install my panels in a wonderful time window that worked in my schedule. They did not give me a few options to choose from. They asked me when I was available and I told them times and they chose based on which one worked best for me.
The customer service was great! They very friendly, and helpful. I definitely feel that having a great customer service group is important for a business. Most people don't do their business with a company whose employees don't know how to please a customer. I was pleased with the financing options given to me. It was about what I expected, but that doesn't necessarily mean that I disliked it. It was simple, and the options seemed to follow the same sort of "guide" that other companies provide.
I can say that I was happy with the end value of it all. I really do think that you'll get your money's worth out of this company's services. Some people believe that they won't get the best out of what they pay for, but I just don't think they're really weighing things how they should. I don't think it could have been better or worse. There was nothing to complain about, and I had no reason to be overjoyed by the setup process. It went by smoothly and as it should have, so I'd have to give a neutral review.
The customer service was very good. They explained the services that I would be getting and how it will help with energy saving. They compared prices with what I am paying now, what I will be paying and how it will save my family some money. The financing options were to do a monthly payment plan, finance it through their company or pay it in full with cash. The interest rate on financing was a reasonable rate, the product speaks for itself and it would be worth the finance if you cannot pay for it in full. The value is good because it will help all families to save money and cut back on the usage as well as keep the air clean. It would be worth all families to research, compare products, compare prices and compare quality to make the best selection for their family. The person who set up and installed the product was very nice, respectful and friendly. They explained every step of what they would be doing, how they would be doing it and how long it would take.
Solar energy and it provides enough power for your everyday needs in more ways manageable and others - day and night so you can be happy as well as satisfied with your services being on solar energy money savings in your pocket book. Financing is sometimes difficult but can be done as long as you have a co signer to back yourself up in case you have some kind of problem on making your payments on time. The value that I had was very cheap - it was about thirty thousand dollars and no cents and I've just about got it paid now but it wasn't very easy at first. The setup was time consuming because you have to according to their schedule because like myself I have a family - installation was a very easy & fast.
Very helpful, answered all questions I had. They really took the time to make sure I needed what I was getting and that it suited my needs. Worked with me and gave me different options to fit into my budget. It really helped me save money and feel like I was giving back to the environment. The whole process was easy and it made me feel helpful. They were really friendly and the set up was perfect. They answered all questions and concerns I had and really explained everything to me.
While purchasing the product, the customer service provided to us was very helpful. We were able to ask lots of questions about the product and receive quality and informative answers. There were plenty of options available for financing. While we paid out of pocket, there were payment plans that were made available for items of a higher cost or value. The value of the product when compared to what we spent on it was great. The product that was sold to us is in great shape and has continued to be efficient since day one. The setup and installation of the products were very easy and hassle-free. Even though they provided a service to set everything up, setup is easily done by inexperienced people.
Easy to use customer service online or through the phone. Email response was quick and effective. Polite customer service. Issue was handled quickly. Very good financing options. Choices for people with all different amounts of money. Very affordable rates and competitive pricing. Chose a shorter term plan. Good value for the money. Saves you so much in the long run. Pay a little more now to save later. Company stands behind product and is good to work with. Setup was very good and professionally done. Was able to work with them on a time and it went smooth. Explained everything to me really well.
I am very satisfied when I receive quality services at a reasonable price. I have saved tons on my bills because of the solar windows that were installed, as well as my patios. I would recommend this to everyone. Now the value is great because essentially what you pay for the windows and doors you can also get that money back by what you will save in the electric bill. Henceforth it essentially pays for itself while ensuring you comfort and safety as well as freeing up extra money. The setup and installation experience was quick. They were very professional, patient and informative, taking the time out to answer any questions and or concerns that my family and I may have had. They were quick and efficient.
Two years ago I bought a solar system from a company that is authorized by SunPower. I spent $41,000 on this system that is supposed to be guaranteed for 25 years. Two months ago my whole system COMPLETELY stopped working. I kept calling customer service everyday but they never helped me. Today I finally got to talk to someone from SunPower and they came to check out the system. The person who came said there was a wire that was damaged by a squirrel and now the whole system is completely unworkable. Apparently my 25 year warranty does not cover such damages. I am now left with over 20 years on the contract and a useless system. This was the cost of my whole years salary. I cannot believe the company cannot do anything to repair the system even though they gave me warranty. I am going to sue the company.
I leased my first system May 2013. The seller was an authorized SunPower Dealer. This was the only classification at the time. Was told that my panel would have to be updated. The installation was done in one day, Friday July 5. I questioned some of the installation procedures as I am a retired California Electrical Contractor of 35 years. I could not contact the city until Monday. There was no permit pulled. Tuesday the installer pulled permits for SP system and 200 vac panel, the project was signed off by city inspector Wednesday. No panel was installed. The system was overpriced in the Lease and no APR stated. Since that system I have purchased two additional systems at a fraction of the price. In short my first installer did not follow proper procedures, stuck me for the panel and I cannot buy out the Lease till after six year. Other than that all systems are working well.
Zachary ShahanSolar Energy Contributing Editor
Zachary Shahan is the director of CleanTechnica, and his key areas of focus are solar energy and electric vehicles. He has been referenced or interviewed by essentially every major media organization as a recognized global thought leader on solar energy.
More about Zachary→
SunPower is one of the world’s leading solar cell and solar module manufacturers, and it’s also a leading solar installer. It was one of the first solar companies to become vertically integrated, and was the first U.S. company focused on the home solar market to do so. Aside from residential solar installations, SunPower is routinely the top – or one of the top – commercial solar panel installers in the United States.
- High-efficiency & reliable products: SunPower’s solar cells and modules hold efficiency records for commercial solar technology – meaning they can produce the same amount of power as competitors in a smaller area. Its solar cells and solar modules are also known to be of very high quality. (SunPower was the first company to offer homeowners a 25-year guaranteed level of performance on their solar panels or money back for the difference.)
- Electric vehicle partnerships: You can sometimes get a special deal on your solar power system and/or electric vehicle if you buy a SunPower system and certain electric vehicles at the same time.
- Objective customer guidance: SunPower objectively helps you choose the best financing option for your situation (solar leasing, a solar loan, or straight cash), handles permitting paperwork, tax incentive applications, testing, monitoring, and maintenance.
- Availability: SunPower’s leasing option is available only in select states (solar leasing, in general, is only legal in select states), but it’s home solar loan option is available across the country.
- Market: SunPower uses its own solar panels, so if a better option for your needs is on the market, don’t expect SunPower to tell you.
- Price: SunPower’s high-quality solar panels come at a higher cost than many competitors. So, if you have a lot of space and are looking for cheaper, less efficient solar panels, you should probably look elsewhere.
- Best for Homeowners, small & large businesses, government agencies & nonprofits, leasing & PPA customers, solar beginners, cash & loan consumers, DIY solar users
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SunPower Company Profile
- Company Name:
- 77 Rio Robles
- San Jose
- Postal Code:
- United States