Project Solar Reviews

The solar panels were installed shortly after and all the necessary approvals and connections were handled smoothly. A project manager was available to answer any questions I had throughout the process. I was extremely pleased with their professionalism and efficiency. If friends or family ask about my experience, I would definitely recommend looking into Project Solar.

Overall, my experience with Project Solar was smooth. There were wait periods for some elements to be exported, but I believe that's part of the process. Everything was transparent except for some initial confusion about the panels. The panels offered to me were changed, but they resolved it to my satisfaction upon request.

Project Solar was simple and cost-efficient. For main panel upgrades, the help and permissions were quick, and the intermediaries made it straightforward. Although some steps required patience, it seemed like a natural part of the process. The customer service was excellent. They addressed concerns about safety promptly, even adjusting their work to accommodate our young children. It's commendable when a company remains dedicated even after closing a deal.

I rate their customer service and product both at 5, although the price could be slightly lower. However, considering the overall experience, I'm satisfied.

I started using solar about five years ago, with installations at my current house two years ago and the latest less than a year ago. I'd rate my experience with Project Solar as a five. For anyone considering solar, I’d recommend researching and looking into Project Solar.

I highly recommend Project Solar to others because they offer the least expensive yet high-quality solar solutions.

They told us what part to buy. And we bought it. But they wouldn't install it because it wasn't part of the agreement. So, it's still sitting here. Communication and instructions could have been a little clearer. Despite this, I'm still quite satisfied with them, especially since there's a noticeable difference in our electricity bill. It's like night and day—it's been great. Unfortunately, they never set up any online system for us to monitor our electricity usage, which I wish they had.

Basically, I saved $6k compared to the nearest competitor, had a great install experience, and feel like I made absolutely the right decision. As I’m building another property, Project Solar will be getting more business from me too - I’m happy enough to unreservedly go straight to them for that project. A highly recommended company, great people, and a truly excellent business model.

Their cancellation protection is close to worthless. I was reassured that I would receive my money back after the installer expressed strong concern about my roof and then said they would continue to install if I wanted. Project Solar said repeatedly that I would receive the full amount in refund, so I elected to get my money back. Only after I had cancelled was it determined that I would lose the $1000 deposit. Project Solar said they would put in a claim on my behalf to receive that deposit, but they did not do so. I understand that there are costs associated with starting and canceling a project, but they reassured me I would receive the money back and then did not do anything to get it back to me and then lied about putting in a claim. Additionally, even getting the lump sum payment back from the installer was very difficult and took over 3 weeks.

Original Review: Dec. 4, 2024

I am beyond furious with Solar Prospect. Their careless and improper installation of solar panels completely destroyed my roof, causing water damage throughout my home. They admitted their mistake by coming back to remove the panels and attempting to fix the roof, but now they refuse to take responsibility for the extensive water damage their negligence caused.

Their actions (or lack thereof) have left my home structurally compromised, and their attitude has made this nightmare even worse. They have been unresponsive, slow to act, and unapologetic about the mess they created. Once they have your money, they clearly don’t care about the damage they leave behind. This company has shown zero accountability, and I wouldn’t trust them to handle anything, let alone something as important as your home. DO NOT HIRE THEM. Go anywhere else but here if you value your property and peace of mind!

The process was very straightforward, and I love the experience of going solar, mainly because my electric bill is now much cheaper. I would definitely recommend Project Solar to family members or neighbors.