ShopSolar Reviews

Original Review: April 7, 2026

Horrible customer service. I ordered nearly 11K worth of equipment from them, and went through over a week of issues waiting for order statuses, delivery estimates, and frustration dealing with reps who showed no care in the world about helping or resolving issues. They took my money day one, and spend over a week afterwards giving me run-arounds on status and delivery. Save the headaches and use a different distributor.

ShopSolar was very supportive and interactions were really good. I had issues before and it ended up being the inverter. It took months for that to be figured out. They were relying on my inexperience and photos back and forth. A lot of times, I would get different information from different techs. When I first called about the compatibility of the different batteries, one lady said, “No, it's not compatible.” But all the websites, even EG4 people, said they were compatible. I had to go through a bunch of hoops.

That aside, the unit is an excellent system. I've been off-grid all summer, fall, and spring, mostly. I bought an extra battery to cover when it rains, so I'm hoping I'll be off-grid all the time. It's better because you're not dependent on the system. When everybody else's lights are out, mine aren't. You're not getting those big bills as well. Our bill is $1,000 to $1500 a month for electricity and it's gonna catch up because it's like in monopoly.

Overall, the unit is worth it. I like EG4. I looked at a DIY YouTube thing, and the guys there went through the EG4 and compared it to others. He really liked it. That was why I chose it. I just wish, instead of updating and getting rid of the old versions of battery, they would keep them for people like me so I don't have to go through this. In this new version, the manual talks about an inverter protocol. I’m like, “Okay. My other batteries didn't have this. Why do I need this? How do I do it?” I found that out through an independent YouTube search.

ShopSolar has been excellent and they try their best. They're so good and they're not rude. They try to explain things and go step by step. But they're growing faster than they can’t keep up. I started in 2023 with a small system and it was really easy to access them. Now you have to get a ticket. Right now, I'm going through the sales guy who must be new because he's getting all the information for me.

I'd recommend ShopSolar to a friend. But the instructions are really hard and they leave stuff out that you have to find. For example, to update the firmware on the batteries, I can use my old dongle for B1. I have to buy a new dongle for B2. The instructions don’t say that. And then I found out I don't have to upgrade the B2, but I was told I needed to. That's where they don't know either. I spent a lot of hours researching this. I tried to use my old dongle, which could have hurt the new battery."

I didn't expect to see it for two or three weeks, but the package was here within three days. It was amazing how fast the shipment was. The generator itself came a day later and another package with some wiring came a couple of days later. I purchased an 8,000-watt generator from ShopSolar. We're just now getting the solar panels up on the roof of the RV and run the wiring and it''s done.

At this point, I don't know how it's working because I haven't got it hooked up. My RV is one of those Mercedes sprinter camper vans. So I had to design a tip that would hold the system on to the luggage carrier rail that goes down there because the roof is a little bit rounded and it seems to be working pretty good. We're just installing it now.

We won't do it immediately, but we are gonna end up having to pull power as a backup source. ShopSolar is great if you have the backup batteries, but these are extremely expensive. We either have to invest another 10,000 grand for backup batteries or we're going to have to swing power for $1,000. ShopSolar has been good, but they're just not sufficient for 100% living without really investing a lot of money and until solar becomes reasonable. Mathematically, it's really not a great alternative.

ShopSolar is a great company ‘cause they didn’t bombard me with extra ads, and even offered to help me design a solar system for free. That’s how you sell stuff.

I was an electronic technician for 40 years, so electrical work is second nature to me. I never worked with solar before, but the concept and theories are pretty much standard. It was pretty straightforward and was just a matter of determining what I wanted or how much I actually needed and shopping for the components build it.

Now I’ve got solar panels on my RV and a solar setup in my shed. I got a 12 x 32-foot shed, and it’s running off of a 200 amp-hour lithium, a 1,500-watt inverter, and 600 watts of solar. I’ve had trouble with one of the batteries, though, where the battery management circuit is bad. Otherwise, my system works great.

I’ve called them many times, and even when I ask a billion questions, they’re always very patient, professional, and clear. They walk me through everything and keep guiding me as needed. The equipment was a good deal, and their technical support is excellent, everyone there is willing to help as much as possible.

If there was gonna be any kind of delay, one would expect everything should come within the week, maybe a separate day or two. I had no idea when my order was coming or if it was backordered, so I was worried that something had happened and maybe my order got shipped to the wrong address. I've been waiting on the inverter and the Wi-Fi dongle for a little while and I wanted to confirm that it wasn't shipped yet. My order is supposed to be here on Tuesday. Aside from that, I want to get another inverter of the same thing and run 220 volts eventually, so I will be back. I would definitely tell someone else about ShopSolar as well.

I worked with a gentleman at the location. I talked to their service people and salespeople. Maddy takes care of all the service items, and I've been speaking with her. She helped me out by getting a manual sent to me for my 12,000 XP unit, because they only give a computer-based printout.

I stay out in the country quite a bit and it's all off the grid here. So, sometimes I have power, sometimes I don't. Even though I got solar, sometimes there‘s no sun. So, that's the only downfall about it is if there's no sun. But all in all, I've been satisfied. I've had a few issues here and there, but none that weren't resolved.

I originally wanted to purchase something bigger, but we adjusted it for my specific need. I received the system in February and installed it in April. It’s actually working right now as we speak.

I actually have given very good reviews for ShopSolar to my friends. A friend of mine already bought more equipment from them. He bought a battery pack for a solar system. Overall, I’m very happy with them.

I also bought two PV wires that I needed to connect my panels together. I’ve got four arrays and they’re running 1,200 watts each array. So I’m running 4,800 watts and a 400-watt ERA panels. I’ve got 12 of those and I’ve got four more for this EG4 air conditioner.

I’m also thinking of buying a couple 22,000 BTUs from ShopSolar for my house in Arizona. I’m going to put one at one end of the house and another one at the other end. Those will take about six panels a piece. I will get about 12 400-watt panels and run those in the future. And then I wanna take that house in Arizona off grid. I’m gonna go with either a 10 or a 12-kilowatt system for that. That’s my plan within the next year so I’ll be buying some more stuff from ShopSolar.

The next thing I’m buying will be an inverter to bring down here to Belize so I can get my system back running. ‘Cause just to run my pool, it costs about US$150 a month. This system down here was about $6,500, US. I figured that this thing would pay for itself within four to five years and it would still be okay with my batteries.

I could save some money for my batteries and then replace them in 8 to 19 years. I have enough PVs that my batteries go to about 60% to 70%. That’s all the discharge they ever get. My battery should last a long time here and same with Arizona because there’s so much sunlight there.

All in all, ShopSolar has given me a good product. I’m really happy with this EG4 air conditioner and it’s such a lifesaver. We set it at about 24 Celsius and it’ll run from 6:30 in the morning till 5:30 at night. It runs for almost 11 hours this time of year. It’s been extra hot and we have 95-degree days and 85% humidity. It works like a charm and it doesn’t cost a dime to run it.

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The cost was the best in the market. I've been researching my purchase for four years. I've been waiting to make a purchase on solar for four years. And I cannot tell you how many thousands of hours of videos I have watched online and read comments and talked to people and looked at local purchases locally in the Colorado Springs area.

My neighbor just got a $50,000 system while I paid $4,400 and some change. I have to install it myself and get an electrician. But the instructions were so simple, that when my system arrived, I had to read four pages and safely hook up two panels. And I had power immediately.

They send you everything. They send you the schematics, the cords, the system. And they follow up with you. They track your shipping because it's $4,000 worth of equipment. I had a big problem with FedEx, which they've never had before, where they literally dumped my equipment in my field, because I'm on a cattle farm, and forged my name that I signed for my delivery. That was FedEx driver. I reported that to FedEx.

ShopSolar was upset about that. They called FedEx, called the post office, tracked all my stuff down. And they're in Canada. At the time the ShopSolar guy I was talking to was in Canada. So, I cannot tell you the amount of customer service. I've never seen a company like this. I am so happy I would refer them to anybody.

Then, one of my cords was missing. The post office lost it. And we're talking about a 30-foot cord that the other four panels won't work unless you connect to it. They tracked it down and re-sent it out of their own money. They didn't charge me a dime.

I went to sleep the other night with my TV on, and my battery banks didn't go dead. And I'm only using two panels. When the other wire comes, I'll hook up the other four panels.

Their customer service will email you back within the same day. Sometimes you have to wait when you call, but they will answer the phone. And it's a real person. And I love that when they're not available, they just put the phones to “We’re closed”, which is so much better than making us stay on hold. They'll say, “We're closed. Call this number. Email this.” They all get back with you.

I'm in United States, so I only speak one language, English. And they spoke English beautifully. And that is a big deal when you're talking about customer service, because a lot of companies I deal with, even with my school, they take all their calls to Asia. Sometimes when you're trying to troubleshoot, you can't understand what the person’s saying. And I was really concerned about that. And I was really happy to find out that they all spoke English beautifully, because I'm hooking up wires. And I'm not an electrician. They've been amazing.

I love my Anker C300 S. It has 288 kilowatt hours. So, it's a small one. I wanted to start out with something relatively inexpensive. It's great. When the sun's out, I use the panels you set with it. The other times, I use the grid when the power is low in terms of cost. I use it mainly to power my fans to save a fortune by not using my air conditioning. I'm retired and it's very convenient. I have it for three weeks now. It's a very good experience. As a matter of fact, I've already offered to loan it to my friend so he can try it out.

Enrolling with ShopSolar was easy. I got my product in about two to three weeks. I installed the solar myself, and it was easy to do. I needed a little help with support to get it going, but it was an easy install. I've had it installed for about a year. Their tech support is beyond reproach and absolutely amazing. The customer service was great; they answered my questions fast, and if I needed something, they sent it to me."