Freedom Solar Power

Freedom Solar Power seemed the most expensive but the most reliable service down the road. Blake was good initially. And he answered all my questions. He got hard to get ahold of at the end. I got mad at him at one point. I'm over it now. I was very happy with the installation and the service I got. The guys were all very polite and professional. Initially, we had some problems getting the thing to work. That was a mild frustration. But they worked through it, and they got it working.

My sales representative from Freedom Solar Power was honest, gave me all the options, and I like the fact that he was never pushy towards Freedom. He just wanted to present me with the facts and what my options were. The enrollment process was relatively smooth. I got multiple different folks involved in this process and I had hiccups. There were some misunderstandings and trying to figure out what the status was maybe slightly difficult.

The rep was very knowledgeable and friendly. The installers were great. They were neat and fast. They were very respectful of the property, and very friendly. But there are issues about how the solar system actually works and feeds back into the grid that I was not aware of when the system was installed. For example, if the grid goes out and I don't have a battery backup, my solar system doesn't do diddly for me. It gives me no power.

Freedom Solar is tied to SunPower, which is probably the oldest company. When we look at companies, we wanted a long-term warranty and most companies did give that. SunPower, however, manufactures all the products that they put on their roof except the batteries in the garage so I felt better going with their warranty than anybody else.

Signing up with Freedom Solar was easy and there was nothing that I needed to do. The installers put the system as designed and after that, they gave the pictures and said it was already installed. They were very nice. The only struggle I had was the solar system didn't work when they installed it. It was sitting there for three weeks doing nothing. They were waiting on the city inspection and when that was done, they said they would turn on the power. But it was not showing on my app and it was not even showing on the meter that it was doing something. Then, one person came after three weeks of continuous follow-up and they fixed that issue. It was installed in August and it started working fine towards the end of September. I'm very satisfied at this point and I would recommend it.

The reps were really nice and professional. They gave us all the information and told us what we needed. Also, the installer was a really nice guy and walked me through all the ins and outs of maintaining the system. The only thing is there could be a clear expectation of timelines, because there were a couple of places in the process where I wasn't sure when the next step would be expected. Other than that, we had our first $0 electric bill, which was pretty amazing. Somebody said there were some brownouts in the neighborhood, but we didn't experience any of it because we had our battery. It was a big investment but since we're looking at this long term, I think it was a wise one.

Freedom Solar is outstanding. The rep had the best presentation and he knew what he was talking about. The installation process was fairly lengthy but other than that, it was a terrific job. I was very impressed with everyone who showed up during the planning and the installation. I highly recommend them. They're very professional and honest. Compared to other companies who have come to show their product, Freedom was hands down the best.

What Freedom Solar told me at the beginning didn't happen. They tell you if you don't get the battery, you'll end up getting credits, which isn't true. You'd have to get the battery with it, so it's worth it. They hooked up the panels but didn't hook up one panel. It was on the roof and wasn't plugged in. When I was checking the app, I was getting credits every day. When they came out and hooked up the panel that they didn't hook up when they installed, it took away all my credits then I started owing money. I had 200 and some kilowatt credits. After they plugged it in, I owed 600 and some kilowatts. I contacted Freedom Solar and the power company. They said there was nothing wrong.

Freedom Solar was the most transparent during the sales and negotiating process. My experience with their sales rep and support during the whole process was very positive. They even continued support afterward. The installation was fine and didn't take much time. Ours was pretty straightforward. Freedom got the design done in 10 business days but it took 4 to 6 weeks for the power utility company to review and approve the design. That was the delay before they could come and start construction. As soon as that was given, Freedom went ahead and did the construction. That was three days' worth of work. Everything's performing as expected. The amount of offset is in line with expectations and design. My sales rep stayed engaged and continued to act as my advocate throughout the entire process, so I wasn't reliant on just their customer service folks.

Going solar was pretty expensive. but it was something I was wanting to do even before they had a government incentive. My system's production comes on my phone and my electric bill is $20. But, I definitely suggest getting the Tesla battery. Today, a truck ran through the power line and it knocked all the electricity out. Ours just barely clicked. The battery gives five hours which is more than plenty. The techs fixed the power line before we ran out of electricity.