Freedom Power Solar Reviews

I canceled it and they came back. The district president ended up calling and apologizing. I told him, "The only way you can make it right is if you take $15,000 off and I have it within a week. and I better not have an issue." They did and installed it. The installation guys were phenomenal. I told Freedom that I don't want that other guy anywhere near my account. After that, it was fine. Freedom Solar worked really hard to make it right, and they did. They didn't try to upsell me. I liked the product. Joshua explained it to me. He was really good. At the end after everything was installed, they came and I got on the phone for half an hour, and he explained how to do everything and what to do next, and how to run my Tesla battery and how to sign up with SECO.

As an example of what happened, when the salesperson came out to meet with us and talk about the proposal plan, there was an incentive for us to get our air ducts sealed up, which sounds good. But at the time, when the air duct people came out to do the work, they asked me if I wanted either the upstairs or downstairs unit done. And it was not communicated to me at the time of the proposal that I would only choose one. And so, I called Freedom, and they said it was their fault. So, they took care of it, and they just got the work done. 

I chose Freedom Solar because it was referred by one of their clients that I know and trust. So, that was where I kind of got in the loop with it, and that was what got me to talk to their salespeople about the process. But when I started taking a look at it, we had another issue. Because when we were talking about what size system I needed, I gave their salesperson all the data he needed to come up with a plan. 

He came back a few weeks later and said we gotta add six more solar panels because we’re not at the percentage we need to be at. And it’s gonna cost us much more money. And I told him that we can back out on this if they mess it up because I already gave him all the information he needed. But Freedom ended up honoring what needed to be done at the price that they quoted me. So, they installed six more panels at the price that they quoted me."

I’m just surprised that more people don’t know about solar. In my neighborhood, our electric bill is $400. I have a brand-new air conditioner, but my electric bill is the same as it was last year, it didn’t go down at all. My old air conditioner was at least 30 years old, and you would expect the bill to go down a little, but it did not. So, that $400 electric bill was a big selling point for me.

The inspections and everything have gone really well. I'm really satisfied with the whole team and how they worked with me. But still, we have to get the actual installation done, which includes things like city inspections or permits and HOA permits. I was told that it would take around four months to complete. It would be around October when we'll actually install the solar panels.

They showed me clearly what my savings would be and what the best options are. We discussed multiple options as well. So, it was pretty convincing. They also try to understand my goal for this project and also what price range I want to stick to. They provided all the options, all the numbers.

I met them a couple of times, because it's a big purchase. And they made me feel comfortable with the whole process that we will be going through. And until now, it has been really great. And I hope it continues until the installation as well. So, the team has been really good. I’ve been really happy with them. I’ll definitely recommend them.

The Freedom Solar app allows me to track the system's performance efficiently, although the breakdown provided by my energy provider could be improved. The app keeps me informed of the energy exported back to the grid, providing a daily overview.

I wholeheartedly recommend Freedom Solar Power to anyone considering solar energy. Their professionalism and consistent communication throughout the installation and post-installation process were impressive, though the frequent follow-up calls could be dialed back.

While I usually hesitate to give perfect ratings, I would confidently rate Freedom Solar a 5 for quality customer service and overall service, though I'd give a 4 for pricing and online tools as there is room for enhancement.

I've been with Freedom Power since last November, and my experience with them has been good. We had the salesperson as our customer service representative, and when they were in the selling process, they were very responsive, but their post-installation response time is a little slow. For example, part of the deal was they would pay for any early termination fee I had with my previous electricity provider and I'm still waiting for that. I also had a question about the efficiency or how the system was working.

I sent an email to the sales representative, which has been really our only contact with this company and he said he forwarded on to their service department. That was a week ago. I sent him an email today asking when I should hear from them. He hasn't responded. Freedom Power is a little lagging on the post-installation service and I'd advise people to be aware of that. Like any company, their post-installation service is not gonna be the same as the sales process was.

But on the finance side, there were some aspects that I was not aware about or I was not informed by the representative at the time, which I come to know now. It put on a big financial burden on my part. Also, in getting everything set up, I had to go to different iterations of installing stuff and I had to do battery as well as an EV charger. After the first solar system installation, I had to do a little nagging on the people to process the things, which was a little bit of a hassle for me. I had to stay active to make sure that they are doing things at the right time.