Freedom Solar Power

The sales rep forgot to give my proposal and final papers in the email, but the installation was fine. Then, the regional manager sent me a few paperwork later on after they called end of last year. But sometimes, the app has issues. The monitoring system was going in and out on January or February. When it goes out, I don't get the correct amount of solar that was used. I get a number, but there's nothing to verify it with. Also, if I can get all the paperwork that was associated with the placement of the letters that were sent to the HOA, that would be great. Otherwise, it's good.

Freedom Solar Power seemed to be organized and they were. However, for a long time, I didn't hear from Freedom because the representative left the company and they may not have assigned me to another person. But the installation was flawless. The system worked with a complicated setup flawlessly after one day and we've had no downtime. The very next day after it was installed, there was a power outage on our street and I didn't even know it happened. The system is been 100% reliable and I have a good buyback program too. I also asked for a rebate of the cost it cost me to switch from my previous provider to Rhythm and they gave me the $300.

Freedom Solar did not piecemeal the project. They made the panels and installed them as well as warrantied and monitored the panels. They did everything as a company. Overall, I'm quite satisfied. There were a couple of little glitches when they installed it though. They thought they could put more panels on than they could. So, that was a little disheartening. Two days ago, there was a problem with our roof, so I don't know what that's going to be involving because part of it is not adequate and will need to be repaired. That's a bit of a glitch because they inspected it before they put the solar panels on.

I talked to one of their sales rep and he was the best person. He gave me 95% of the detail I needed and that's why I went with Freedom Solar. Everything was perfect with the sign up process. But one problem was the tax credit. They told me I would get a tax credit but it was not working as you get a tax credit. I called the IRS myself after I find out and they told me that I would only get 500 bucks. But I was supposed to get around 8,000. So they clear the money you owe to the IRS, but it's not giving you a credit. I called the salesperson again but there was nothing he could do. But other than that, everything was good. They answered my question and the scheduling was perfect. The installation was very quick. We rushed to do the installation before the end of the year and they worked with me and gave it to me right away.

The reps at Freedom Solar I spoke with were great. My only issue is that we were told that we'd get a huge tax rebate thing and we’d get $21,000 or $23,000 back from the government after signing the contract and that is not the way it works. I texted my CPA, and he said that based on my income, I'm getting 600 bucks a year back for five years, and that our income is not high enough to facilitate that. Other than that, everybody in that company has been great. I talked to one of their guys in Austin and I really liked him. Everything he said is proven to be true.

We had a sales guy who came out and presented Freedom Solar to us. They did a great job and we're very satisfied.

I wanted someone to come on, give me an estimate at my house and see what it was gonna cost me. A Freedom Solar Power representative went out to the house. We talked and he pretty much sold us on it. But knowing what I know now, I would have never bought it. The system is not what I expected. I wish someone would have told me that, before I went with solar energy, some of the things that would help the solar panels would be better insulation in my house. I'm paying the solar bill and I'm also paying the electric bill. That's not what we thought we were gonna be doing.

From the initial contact with the sales rep to the explanation of services, equipment and expectations, it's been excellent. When I had questions, the rep was always available to answer. The rest of the process was easy and the bills are pretty clear. I got a payment of about 336 for the panels. I haven't seen any electric bill on the 200, 300 range since I've had solar panels.

Freedom Solar is an American product. They had good salesmanship, good product knowledge, and good overall feel from the sales staff. Also, the installers did exactly what they said they would do. It was towards the end of the year when we started inquiring, and Freedom Solar got it done that calendar year for the tax credits, which we're reducing the following year. So, I like the tax credits that we got. And I like that, practically, we have no electric bill.

Freedom Solar got some information from my light company so they could have a better breakdown of what I spend a month. Based on that, they told me how everything works. I sent them information and they worked out a plan. The sales representative was able to answer my questions. The installation was super quick. However, I'm not happy with Freedom Solar at all. I wish I would have never even gotten this account. I don't see much difference in my light bill and I'm not thrilled about having the panels now. I’d spoken to several people about how I could terminate my contract then see if I could get these panels off my roof. At first, they said everything was transferable. But when I tried to do that, they said they don't do that. It was for absolutely nothing. It was just to get me to buy that they told me everything that I wanted to hear.