Find the Best Utility Companies
Compare Reviews for Top Utility Companies
Spark Energy Gas and Electricity
Read 852 Reviews
Discount natural gas and electricity provider. Offers green energy options. Available in select states. Online enrollment. Flat-rate billing available in select areas. Residential and business services available.
|Get Pricing Call Now Toll Free (877) 346-0863|
Vista Energy Marketing
Read 683 Reviews
Deregulated energy retailer. Sells natural gas and electricity directly to customers. Frequently offers service below market price. Fixed annual or 2-year rate per therm. Anytime cancellation.
|Get a Quote Call Now Toll Free (800) 358-5450|
Read 1,294 Reviews
Canadian-based natural gas and electricity provider operating in Canadian and American markets. Supplies residential and commercial customers with price-protected or variable-priced energy contracts and green energy products.
Read 969 Reviews
Republic Services is a recycling and non-hazardous waste disposal service, operating in 41 U.S. states and Puerto Rico. Call for quotes and prices on residential, commercial, municipal and industrial waste pickup and processing.
Read 468 Reviews
AmeriGas is a propane company that provides residential propane conversion services and delivery as well as business services including propane-powered cooking appliances, fleet fuel, forklifts and more.
Read 104 Reviews
Sustainable energy provider offering competitive rates on 100 percent renewable energy in Connecticut, Massachusetts, New Jersey, New York, Ohio and Pennsylvania for home and business customers.
Champion Energy Services
Read 452 Reviews
Low-price electricity plans starting at 10.4 cents per kWh for an 18-month fixed rate in some areas. Offers green-friendly options and an app that tracks energy usage. Availability and pricing varies depending on location.
Read 582 Reviews
Ambit Energy provides energy solutions in deregulated markets throughout the nation. Based in Dallas, it is marketed through over 250,000 independent consultants and offers cost-effective choices for energy consumers.
Read 228 Reviews
With headquarters in Overland Park, Kansas, Ferrellgas is a propane gas supplier that provides propane delivery services and maintenance to residential and business customers throughout the United States.
Read 974 Reviews
Duke Energy was recently formed by a merger involving several separate electric companies. It now services both residential and business accounts in areas of Florida, Indiana, Kentucky, Ohio and North and South Carolina.
What considerations matter most with utility companies?
Laws and regulations
When it comes to choosing a utility provider, you’ll need to understand how the market works in your area. This will determine whether you have a choice in the companies that provide your utilities and whether you are eligible for services.
- Regulated markets: Some states and municipalities require consumers to receive services from one, authorized provider-- often the municipality itself. These markets are called “regulated.” Consumers living in regulated markets have no control over the rates they are charged for the services they receive, because the fees are standardized.
- Deregulated markets: Beginning around 1992, some areas of the U.S. switched to a deregulated system, allowing consumers choice when it comes to their service providers for one or more of their utilities. Private companies operate the utilities options in these areas, which leads to market competition and, often, lower prices for consumers. It also means you have to shop around and find the best companies and best prices.
- Eligibility for service: In the United States, unless your services are paid for by a landlord, when you move into a home or apartment you have to apply for utilities services. According to the Federal Trade Commission, this process is also considered a credit application. That means utilities companies are legally authorized to conduct a background check on you, including a full credit history, and they can deny services if you have a poor credit history. Most utility companies will allow customers with bad credit to pay a large deposit or ask someone else to serve as a guarantor on their account. If you fail to pay your bill, your guarantor is legally obligated to pay your bill for you.
Utilities companies calculate fees in a variety of ways. Be sure you understand how each company calculates bills, including standard fees, additional fees and late fees as well as any potential discounts or rebates you might take advantage of.
- Minimum usage fees: Some utilities companies, like those who provide electricity, natural gas or water, require customers to use a certain amount of the service each month and charge a “minimum usage fee” if you don’t use that amount. If you conserve a lot of energy or water at your home, or are away from home frequently for work or travel, these companies might not be the best choice for you.
- Late fees: Many utilities companies have a standard due date for your monthly bill. Many companies charge late fees for any bills paid after this date, with a specified grace period before cutting of your utility service altogether. For example, your water bill may be due on the first of every month. You may have an additional week to pay your bill before accruing late fees, and after 20 days of nonpayment the water to your home or business may be turned off.
- Energy savings or rebates: Many companies offer a rebate or discount for switching to more energy-efficient utilities, such as switching from electricity to natural gas. This discount or rebate is intended to offset the cost of converting your home. You can also find state or federal rebates for some conversions, including tax credits.
- Discounts for those who qualify: Many utilities companies offer a spectrum of discounts for customers who might struggle with their monthly bills. Check to see if your service provider offers a discount for low-income customers, the elderly or veterans. Some energy companies also offer a medical waiver for customers who need more heat or cooling because of a medical condition, allowing them to access the needed services without additional charges. You will be asked to provide proof of your income, age, veteran status or medical condition to qualify for discounts.
Bill pay options
Paying your monthly utilities bills can be a hassle, especially when you have several separate service providers who each have their own billing policies. Look for a company that simplifies the process as much as possible.
- Payment formats: Many utility companies still require customers to pay their monthly service bills by check sent through postal mail. Some also accept payment in person or online. In several states, major utility providers also allow customers to pay bills at certain banks or grocery stores that are authorized to accept payment.
- Online bill pay: Many utility providers allow customers to pay their bills online by creating an account on the company’s website, logging in using a user ID and password and entering credit card information to authorize bill payment. But clunky, out of date websites can complicate this process or even compromise your financial information. Be sure the website is secure for payment by looking for a padlock symbol in your browser window and the letters “https” instead of just “http” at the beginning of the website URL.
- Prepay or autopay options: Some utilities companies allow customers to prepay for services or set up their bank accounts to automatically draft a payment each month or pay period. This can simplify the process for you by giving you one less bill to remember each month.
- Budget billing plan: Many companies offer a flat monthly fee for utilities, which can help you plan in advance for your payments. Of course, you’ll eventually have to pay any overages or late fees you’ve incurred on your account, and the payment deadline for these will vary. A budget billing plan can be a great option if you are typically able to keep your utility use to a minimum, for example by conserving electricity or water.
- Settling overdue bills: Utility companies have different policies when it comes to how to settle your account if you are overdue on payment. Many companies will work with you to arrange a payment plan without canceling your services. For example, they may allow you to pay an additional amount of money on each monthly bill for a set amount of time until you are caught up on payments, provided that you are not late on any more payments.
Most utilities companies offer the same product as their competitors; electricity is electricity no matter who is providing it. But the lower prices at one company might actually cost you in the long run, if the more affordable company is unable to afford maintenance of its grid or other equipment and responsive customer service.
- Contact methods: Your utility provider should be easy to reach in case of an emergency or questions about your service or bill. Your provider should offer several methods to stay in touch with consumers. Many utility companies offer a question or complaint submission form on their website in addition to an 800 number. If services are down, you can often report the issue on the website as well.
- Online chat service: One of the most frustrating aspects of dealing with a utility provider can be dialing an 800 number and waiting for an available representative. Some utility companies help customers bypass this frustration with a chat service on their website. You can type your question and chat with a representative; if no one is available to chat, you can come back later or wait while surfing the web instead of holding a phone.
- Outages and service disruptions: Large companies often respond quicker in emergency situations, because they have a larger workforce, more equipment and often more experience than smaller companies. But these larger companies often charge more for their services to be able to afford this responsive service. Consider whether outages and disruptions are common in your area. For instance, if you live in an area that rarely receives snow or ice, you are less likely to experience a disruption in electric service in the winter.
What are different types of utility companies?
These companies provide electricity services directly to homes and businesses and maintain the power grid throughout the area. Generally, electric companies charge by the amount of electricity you use (measured in kilowatts per hour).
Water and wastewater companies
Water and sewer services are almost always provided by the city where you live or do business. These companies provide and treat drinking water and wastewater and maintain the sewage and plumbing system in the city, and bill customers based on water usage, typically determined by reading a water meter.
Natural gas companies
Natural gas is available in many areas as an alternative way to heat your home or business, operate appliances like a stove or hot water heater and even generate electricity. Natural gas companies distribute the gas to your home or business and bill you for the amount you use.
Propane companies manufacture and distribute propane to residential and business customers. They often provide propane conversion services, maintenance and offer delivery services since propane is not distributed through a pipeline system like natural gas.
Waste removal and recycling companies
Companies that pick up curbside, non-hazardous garbage and recycling for residential and business customers are also considered utility companies. Some cities provide these services free of charge, while others do not.
Not-for-profit utilities services
Some utilities services are offered by not-for-profit organizations such as cooperatives, municipal services and other publicly-owned companies. Public utilities often have a monopoly over their service area.
For-profit utilities services
Some utilities companies are privately held, investor owned, for-profit firms. These companies can compete in pricing in areas where there are more than one.
Who uses utility companies?
Homeowners and renters need to use utilities companies like electric, gas and water service providers. In some service areas, residential customers don’t have a choice about what service provider to use. In other areas, called “deregulated markets,” they can choose between competitors.
Businesses of all sizes need utilities like electricity, gas and water. Even e-businesses need electric services to operate.
Industrial companies like large factories and agribusinesses need utilities providers like electric, natural gas and water to operate their facilities.
Some utility companies provide vehicle services like toll payment systems or fueling systems.
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Utility companies FAQ
- How do I compare energy providers?
- To compare energy providers:
- Go online to an official state website for utilities or go to each utility’s website.
- Enter your ZIP code and any other information required to get a rate.
- Compare rates from various utility companies.
- How do I find out who my electricity supplier is?
- There are a few simple ways to discover who supplies your electricity:
- Examine your most recent energy bill for a utility company name.
- Look at your electrical box to see if it displays the company's name.
- If you rent, speak to your building manager. If you own your house, you can talk to the previous owner.
- What does a utility company do?
- A utility company distributes utilities, such as gas or electricity. It also provides services to keep those utilities in working order, including maintaining telephone poles or reading meters.
- What is considered a utility company?
- A utility company is a company that provides or maintains water, electricity, sewage or natural gas. In some cases, one company supplies multiple services. The number of utility companies in your area varies based on your location and your local laws.
- What is considered a utility bill?
- A utility bill is a charge for the utilities or services you use, including electricity, water, sewer, natural gas and garbage pickup. Telephone bills and internet bills sometimes fall under the category of utility bills.
Compare Reviews for Top Utility Companies
|Petro||Read 432 Reviews|
Petro Home Services provides home heating and air conditioning services, including oil, natural gas and gas propane heating systems; Bryant and ductless air conditioning systems; and other services to customers on the east coast.
Read 481 Reviews
PSE&G is one of the U.S.’s largest electric and gas companies, serving three-quarters of New Jersey’s population. It is a publicly owned utility and a subsidiary of PSEG, a holding company that operates many utility companies.
Read 593 Reviews
E-Z Pass is a toll system used on many roads and highways in the northeastern and midwest U.S. E-Z Pass has 37 separate agencies that operate in 16 states, but they all utilize the same electronic system to collect tolls.
Read 96 Reviews
Xcel Energy provides electricity and natural gas services to both residential and business customers in parts of Colorado, Michigan, Minnesota, New Mexico, Texas, Wisconsin and North and South Dakota.
|Duke Energy of Florida|
Read 199 Reviews
Duke Energy, formerly Progress Energy Florida, is an electric company servicing areas of Florida, Indiana, Kentucky, Ohio and North and South Carolina. Duke Energy serves both residential and business accounts.
Read 107 Reviews
Constellation, formerly MXEnergy, provides electric, natural gas and renewable energy services to residential, business and government clients in the contiguous United States. They are owned by Exelon, an energy holding company.
Read 184 Reviews
Washington Gas provides natural gas delivery services to residential, industrial and commercial customers in Washington, D.C. and the surrounding areas. They provide rebates for customers converting from other energy forms.
|Duke Energy of the Carolinas|
Read 92 Reviews
Duke Energy, formerly Progress Energy Carolinas, is an electric company servicing areas of North and South Carolina, as well as Florida, Indiana, Kentucky and Ohio. Duke Energy serves both residential and business customers.
Read 63 Reviews
Commonwealth Edison Company (ComEd) provides electricity to around 3.8 million customers in Illinois. It is a subsidiary of Exelon Corporation, which is a leading energy supplier in the United States.
|Consumers Energy||Read 330 Reviews|
Consumers Energy is a major natural gas provider serving the state of Michigan. Their Smart Energy initiatives aim to make meters more reliable and help consumers plan for more energy-efficient gas use.
|Los Angeles Department of Water and Power||Read 220 Reviews|
The Los Angeles Department of Water and Power, or LADWP, is the nation’s largest municipal water and electric utility company and has been in operation for over 100 years. LADWP offers discounts to encourage energy efficiency.
Read 280 Reviews
CenterPoint Energy is an electric and natural gas utility company servicing business and residential customers in Arkansas, California, Louisiana, Michigan, Minnesota, Mississippi, Nebraska, Ohio, Oklahoma, Texas and Wyoming.
Read 50 Reviews
Georgia Power started in 1902 and is headquartered in Atlanta. It serves nearly 2.5 million customers with energy produced primarily using oil, natural gas and coal. Georgia Power is owned and operated by Southern Company.
|PECO Energy Company|
Read 94 Reviews
PECO Energy is the largest utility serving the greater Philadelphia area. They have several assistance programs for low-income customers and those experiencing temporary financial hardship.
|SunPass Prepaid Toll Program|
Read 221 Reviews
Sunpass Prepaid Toll Program is a toll payment option in Florida. Customers purchase a transponder at retail grocery stores or pharmacies and attach it to their windshield, then use it to pay tolls on specified roads and highways.
Read 144 Reviews
Dominion Resources provides electric utility services to residential and corporate customers in areas of Virginia, North Carolina, Ohio and West Virginia. It offers rebate programs and website bill pay options.
Read 393 Reviews
ConEdison was founded in 1823 as New York Gas Light company. Today, its electric, gas and steam service gives energy for over 10 million people who live in New York City. It focuses on sustainable energy sources and saving money.
|American Electric Power||Read 214 Reviews|
American Electric Power, or AEP, is an electric utility company serving customers in 11 states including Indiana, Kentucky, Michigan, Arkansas, Ohio, Louisiana, Oklahoma, Texas, Tennessee, Virginia and West Virginia.
|DTE Energy||Read 224 Reviews|
DTE Energy is a natural gas company in Michigan. It also provides electricity to customers in the southeastern part of the state. DTE, the parent company, supplies utilities to customers in many other U.S. states.
|Southern California Edison||Read 397 Reviews|
Southern California Edison has been a major electric company in central and southern California for over 125 years. Their ongoing infrastructure plans are modernizing the grid to help prevent service disruptions.
Read 66 Reviews
JEA provides electricity, water and wastewater services to residential and industrial customers in Jacksonville, Florida. JEA is a not-for-profit, community-owned company. Customers can view statements and pay bills online.
|Pacific Gas and Electric|
Read 181 Reviews
PG&E is a natural gas and electricity provider based in San Francisco, serving north and central California. Residential and business customers can manage their accounts and report outages and safety issues on the PG&E website.
Read 103 Reviews
Nicor Gas is a natural gas utility company servicing northern Illinois, excluding Chicago. It is owned by Southern Company Gas, a holding company in Georgia. Nicor Gas has 2.1 million residential and industrial customers.
Read 83 Reviews
Tampa Electric, or TECO, has supplied electricity to the Tampa Bay, Florida area for over 100 years. It serves residential, industrial and commercial customers in Hillsborough and parts of Pinellas, Polk and Pasco counties.
Read 166 Reviews
Peoples Gas is a natural gas company servicing homes and businesses in Chicago, Illinois. It is upgrading its infrastructure to provide more reliable service. Peoples Gas provides financial assistance for eligible customers.
Read 271 Reviews
SoCalGas is central and southern California’s natural gas service company and the largest natural gas utility in the country, servicing over 20 million customers. Customers can transfer, monitor and pay account balances online.
Read 77 Reviews
NV Energy is an energy holding company. Its subsidiaries, Sierra Pacific Power Company and Nevada Power Company, together provide energy services to several areas of Nevada, including Las Vegas, Reno, Henderson and Elko.
|Arizona Public Service|
Read 127 Reviews
Founded in 1886, Arizona Public Service Company, or APS, provides electric and solar energy service for residential and business customers in central and southwest Arizona. Customers can use the website to manage their accounts.
Read 59 Reviews
Owned by AmeriGas Propane LP, Heritage Propane provides residential and commercial propane services in the southern U.S. They install propane systems, perform maintenance, and deliver propane.
|Santanna Energy Services|
Read 411 Reviews
For over 28 years, Santanna Energy has provided energy services to thousands of companies and residential customers. It offers competitive prices to residential and commercial customers across Illinois and the Midwest.
|Pepco||Read 194 Reviews|
Pepco is an electric and gas energy company servicing Maryland and Washington, D.C. Founded in 1896, Pepco is owned by Exelon, the Mid-Atlantic’s largest utility company.
|Oklahoma Gas & Electric|
Read 8 Reviews
Oklahoma Gas & Electric, a subsidiary of OGE Energy Corp., started in 1902 and is headquartered in Oklahoma City. OG&E provides natural gas, coal and wind generated electricity to over 800,000 customers in Oklahoma and Arkansas.
Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice. ConsumerAffairs.com makes no representation as to the accuracy of the information provided and assumes no liability for any damages or loss arising from its use.
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