Utility companies provide a range of services to support the residents and businesses in a community, including electric, natural gas, propane, water and sewage, garbage removal and recycling and telecommunications services like telephone lines. In some areas you may not have a choice of utility provider for one or more services, but in other areas you will need to research the various options that are right for you.
Whether you own or rent a home or run a business or industry, choosing the right utilities providers can save you money and ensure a consistent and quality service. You can also look for energy-efficient and eco-friendly providers for many utilities.
Top 10 Best Rated Utility Companies
Champion Energy Services is backed by the clean power generator Calpine. Champion provides electricity to residents and businesses living and operating in select deregulated energy markets, including Pennsylvania.
|Read 185 Reviews|
For more than 25 years, Santanna Energy Services has provided business and residential energy. It is the umbrella company over Illinois Gas and Electric Company, Indiana Utilities, Michigan Energy Company and Ohio Energy Company.
|Read 327 Reviews|
Just Energy is one of the top energy providers for the United States and Canada. They offer green energy options, and their SmartStat thermostat helps you save money by using the latest technology.
|Read 317 Reviews|
Spark Energy offers electricity and natural gas to residents and businesses across the country. Pennsylvania residents and business owners can enjoy lower rates, transferrable service and referral rewards by switching to Spark.
|Read 475 Reviews|
Georgia Power started in 1902 and is headquartered in Atlanta. It serves nearly 2.5 million customers with energy produced primarily using oil, natural gas and coal. Georgia Power is owned and operated by Southern Company.
|Read 10 Reviews|
Oklahoma Gas & Electric, a subsidiary of OGE Energy Corp., started in 1902 and is headquartered in Oklahoma City. OG&E provides natural gas, coal and wind generated electricity to over 800,000 customers in Oklahoma and Arkansas.
|Read 7 Reviews|
Ambit Energy services areas of California, Connecticut, Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Washington, D.C.
|Read 399 Reviews|
The New York City Department of Environmental Protection, or DEP, reads water meters and collects fees for water and sewage use from residential and commercial entities throughout New York City and surrounding areas.
|Read 10 Reviews|
Lakeland Electric provides electricity for residents of the city of Lakeland, Florida and some surrounding areas. They offer online payment, residential energy audits and an “average bill pay” program to standardize your payments.
|Read 20 Reviews|
Owned by AmeriGas Propane LP, Energy North Propane provides residential and commercial propane services in many areas of the United States. They offer conversion, installation, home delivery and leak checks.
|Read 30 Reviews|
What considerations matter most with utility companies?
Laws and regulations
When it comes to choosing a utility provider, you’ll need to understand how the market works in your area. This will determine whether you have a choice in the companies that provide your utilities and whether you are eligible for services.
- Regulated markets: Some states and municipalities require consumers to receive services from one, authorized provider-- often the municipality itself. These markets are called “regulated.” Consumers living in regulated markets have no control over the rates they are charged for the services they receive, because the fees are standardized.
- Deregulated markets: Beginning around 1992, some areas of the U.S. switched to a deregulated system, allowing consumers choice when it comes to their service providers for one or more of their utilities. Private companies operate the utilities options in these areas, which leads to market competition and, often, lower prices for consumers. It also means you have to shop around and find the best companies and best prices.
- Eligibility for service: In the United States, unless your services are paid for by a landlord, when you move into a home or apartment you have to apply for utilities services. According to the Federal Trade Commission, this process is also considered a credit application. That means utilities companies are legally authorized to conduct a background check on you, including a full credit history, and they can deny services if you have a poor credit history. Most utility companies will allow customers with bad credit to pay a large deposit or ask someone else to serve as a guarantor on their account. If you fail to pay your bill, your guarantor is legally obligated to pay your bill for you.
Utilities companies calculate fees in a variety of ways. Be sure you understand how each company calculates bills, including standard fees, additional fees and late fees as well as any potential discounts or rebates you might take advantage of.
- Minimum usage fees: Some utilities companies, like those who provide electricity, natural gas or water, require customers to use a certain amount of the service each month and charge a “minimum usage fee” if you don’t use that amount. If you conserve a lot of energy or water at your home, or are away from home frequently for work or travel, these companies might not be the best choice for you.
- Late fees: Many utilities companies have a standard due date for your monthly bill. Many companies charge late fees for any bills paid after this date, with a specified grace period before cutting of your utility service altogether. For example, your water bill may be due on the first of every month. You may have an additional week to pay your bill before accruing late fees, and after 20 days of nonpayment the water to your home or business may be turned off.
- Energy savings or rebates: Many companies offer a rebate or discount for switching to more energy-efficient utilities, such as switching from electricity to natural gas. This discount or rebate is intended to offset the cost of converting your home. You can also find state or federal rebates for some conversions, including tax credits.
- Discounts for those who qualify: Many utilities companies offer a spectrum of discounts for customers who might struggle with their monthly bills. Check to see if your service provider offers a discount for low-income customers, the elderly or veterans. Some energy companies also offer a medical waiver for customers who need more heat or cooling because of a medical condition, allowing them to access the needed services without additional charges. You will be asked to provide proof of your income, age, veteran status or medical condition to qualify for discounts.
Bill pay options
Paying your monthly utilities bills can be a hassle, especially when you have several separate service providers who each have their own billing policies. Look for a company that simplifies the process as much as possible.
- Payment formats: Many utility companies still require customers to pay their monthly service bills by check sent through postal mail. Some also accept payment in person or online. In several states, major utility providers also allow customers to pay bills at certain banks or grocery stores that are authorized to accept payment.
- Online bill pay: Many utility providers allow customers to pay their bills online by creating an account on the company’s website, logging in using a user ID and password and entering credit card information to authorize bill payment. But clunky, out of date websites can complicate this process or even compromise your financial information. Be sure the website is secure for payment by looking for a padlock symbol in your browser window and the letters “https” instead of just “http” at the beginning of the website URL.
- Prepay or autopay options: Some utilities companies allow customers to prepay for services or set up their bank accounts to automatically draft a payment each month or pay period. This can simplify the process for you by giving you one less bill to remember each month.
- Budget billing plan: Many companies offer a flat monthly fee for utilities, which can help you plan in advance for your payments. Of course, you’ll eventually have to pay any overages or late fees you’ve incurred on your account, and the payment deadline for these will vary. A budget billing plan can be a great option if you are typically able to keep your utility use to a minimum, for example by conserving electricity or water.
- Settling overdue bills: Utility companies have different policies when it comes to how to settle your account if you are overdue on payment. Many companies will work with you to arrange a payment plan without canceling your services. For example, they may allow you to pay an additional amount of money on each monthly bill for a set amount of time until you are caught up on payments, provided that you are not late on any more payments.
Most utilities companies offer the same product as their competitors; electricity is electricity no matter who is providing it. But the lower prices at one company might actually cost you in the long run, if the more affordable company is unable to afford maintenance of its grid or other equipment and responsive customer service.
- Contact methods: Your utility provider should be easy to reach in case of an emergency or questions about your service or bill. Your provider should offer several methods to stay in touch with consumers. Many utility companies offer a question or complaint submission form on their website in addition to an 800 number. If services are down, you can often report the issue on the website as well.
- Online chat service: One of the most frustrating aspects of dealing with a utility provider can be dialing an 800 number and waiting for an available representative. Some utility companies help customers bypass this frustration with a chat service on their website. You can type your question and chat with a representative; if no one is available to chat, you can come back later or wait while surfing the web instead of holding a phone.
- Outages and service disruptions: Large companies often respond quicker in emergency situations, because they have a larger workforce, more equipment and often more experience than smaller companies. But these larger companies often charge more for their services to be able to afford this responsive service. Consider whether outages and disruptions are common in your area. For instance, if you live in an area that rarely receives snow or ice, you are less likely to experience a disruption in electric service in the winter.
What are different types of utility companies?
These companies provide electricity services directly to homes and businesses and maintain the power grid throughout the area. Generally, electric companies charge by the amount of electricity you use (measured in kilowatts per hour).
Water and wastewater companies
Water and sewer services are almost always provided by the city where you live or do business. These companies provide and treat drinking water and wastewater and maintain the sewage and plumbing system in the city, and bill customers based on water usage, typically determined by reading a water meter.
Natural gas companies
Natural gas is available in many areas as an alternative way to heat your home or business, operate appliances like a stove or hot water heater and even generate electricity. Natural gas companies distribute the gas to your home or business and bill you for the amount you use.
Propane companies manufacture and distribute propane to residential and business customers. They often provide propane conversion services, maintenance and offer delivery services since propane is not distributed through a pipeline system like natural gas.
Waste removal and recycling companies
Companies that pick up curbside, non-hazardous garbage and recycling for residential and business customers are also considered utility companies. Some cities provide these services free of charge, while others do not.
Not-for-profit utilities services
Some utilities services are offered by not-for-profit organizations such as cooperatives, municipal services and other publicly-owned companies. Public utilities often have a monopoly over their service area.
For-profit utilities services
Some utilities companies are privately held, investor owned, for-profit firms. These companies can compete in pricing in areas where there are more than one.
Who uses utilities companies?
Homeowners and renters need to use utilities companies like electric, gas and water service providers. In some service areas, residential customers don’t have a choice about what service provider to use. In other areas, called “deregulated markets,” they can choose between competitors.
Businesses of all sizes need utilities like electricity, gas and water. Even e-businesses need electric services to operate.
Industrial companies like large factories and agribusinesses need utilities providers like electric, natural gas and water to operate their facilities.
Some utility companies provide vehicle services like toll payment systems or fueling systems.
Information in this guide is general in nature and is intended for informational purposes only; it is not legal, health, investment or tax advice. ConsumerAffairs.com makes no representation as to the accuracy of the information provided and assumes no liability for any damages or loss arising from its use.
11 – 56 Best Rated Utility Companies
Owned by AmeriGas Propane LP, Heritage Propane provides residential and commercial propane services in the southern U.S. They install propane systems, perform maintenance, and deliver propane.
|Read 31 Reviews|
Laclede Gas Co. is Missouri’s largest natural gas utility company, servicing the eastern portion of the state. Laclede offers convenient online payment and helps consumers access rebates for converting to natural gas.
|Read 60 Reviews|
TruSmart Energy is a smart-grid energy provider that serves all of Texas’s deregulated areas. Their Free Sundays program rewards customers who have a smart meter by automatically providing free electricity every Sunday.
|Read 42 Reviews|
Xcel Energy provides electricity and natural gas services to both residential and business customers in parts of Colorado, Michigan, Minnesota, New Mexico, Texas, Wisconsin and North and South Dakota.
|Read 52 Reviews|
Petro Home Services provides home heating and air conditioning services, including oil, natural gas and gas propane heating systems; Bryant and ductless air conditioning systems; and other services to customers on the east coast.
|Read 237 Reviews|
ComEd began as the Western Edison Light Company over a hundred years ago and is now the largest electric company in Illinois, serving 70 percent of the state’s population. ComEd is a division of Exelon.
|Read 32 Reviews|
JEA provides electricity, water and wastewater services to residential and industrial customers in Jacksonville, Florida. JEA is a not-for-profit, community-owned company. Customers can view statements and pay bills online.
|Read 43 Reviews|
Generac is a home backup generator company, founded in 1952. They also manufacture portable generators, power equipment, industrial generators and more. Generac products are sold at retailers throughout the U.S. and Canada.
|Read 58 Reviews|
Con Edison was founded in 1823 as the New York Gas Light Company and now serves over 10 million customers in New York City and Westchester County. Con Edison provides electric, steam and gas utilities.
|Read 322 Reviews|
The Los Angeles Department of Water and Power, or LADWP, is the nation’s largest municipal water and electric utility company and has been in operation for over 100 years. LADWP offers discounts to encourage energy efficiency.
|Read 186 Reviews|
SoCalGas is central and southern California’s natural gas service company and the largest natural gas utility in the country, servicing over 20 million customers. Customers can transfer, monitor and pay account balances online.
|Read 218 Reviews|
SCANA Energy is a natural gas utility company servicing residential and business clients in many areas of Georgia. They provide military and senior discounts and a free shopper rewards program to save money on your gas bill.
|Read 44 Reviews|
Duke Energy, formerly Progress Energy Florida, is an electric company servicing areas of Florida, Indiana, Kentucky, Ohio and North and South Carolina. Duke Energy serves both residential and business accounts.
|Read 137 Reviews|
PSE&G is one of the U.S.’s largest electric and gas companies, serving three-quarters of New Jersey’s population. It is a publicly owned utility and a subsidiary of PSEG, a holding company that operates many utility companies.
|Read 391 Reviews|
Peoples Gas is a natural gas company servicing homes and businesses in Chicago, Illinois. It is upgrading its infrastructure to provide more reliable service. Peoples Gas provides financial assistance for eligible customers.
|Read 153 Reviews|
Consumers Energy is a major natural gas provider serving the state of Michigan. Their Smart Energy initiatives aim to make meters more reliable and help consumers plan for more energy-efficient gas use.
|Read 253 Reviews|
PG&E is a natural gas and electricity provider based in San Francisco, serving north and central California. Residential and business customers can manage their accounts and report outages and safety issues on the PG&E website.
|Read 102 Reviews|
DTE Energy is a natural gas company in Michigan. It also provides electricity to customers in the southeastern part of the state. DTE, the parent company, supplies utilities to customers in many other U.S. states.
|Read 125 Reviews|
Tampa Electric, or TECO, has supplied electricity to the Tampa Bay, Florida area for over 100 years. It serves residential, industrial and commercial customers in Hillsborough and parts of Pinellas, Polk and Pasco counties.
|Read 45 Reviews|
Pepco is an electric and gas energy company servicing Maryland and Washington, D.C. Founded in 1896, Pepco is owned by Exelon, the Mid-Atlantic’s largest utility company.
|Read 177 Reviews|
American Electric Power, or AEP, is an electric utility company serving customers in 11 states including Indiana, Kentucky, Michigan, Arkansas, Ohio, Louisiana, Oklahoma, Texas, Tennessee, Virginia and West Virginia.
|Read 147 Reviews|
Dominion Resources provides electric utility services to residential and corporate customers in areas of Virginia, North Carolina, Ohio and West Virginia. It offers rebate programs and website bill pay options.
|Read 89 Reviews|
Duke Energy was recently formed by a merger involving several separate electric companies. It now services both residential and business accounts in areas of Florida, Indiana, Kentucky, Ohio and North and South Carolina.
|Read 705 Reviews|
SEMCO Energy Gas Company is a natural gas company serving customers in parts of Michigan’s Upper and Lower Peninsulas. SEMCO Energy is overseen by the Michigan Public Service Commission, a regulatory body.
|Read 12 Reviews|
Columbia Gas of Virginia is the third-largest natural gas company in Virginia. Headquartered in Chesterfield County and owned by NiSource, Columbia Gas of Virginia will help you convert to natural gas and manage your account.
|Read 35 Reviews|
Republic Services is a recycling and non-hazardous waste disposal service, operating in 41 U.S. states and Puerto Rico. It serves residential, commercial, municipal and industrial customers from waste pickup to processing.
|Read 195 Reviews|
Duke Energy, formerly Progress Energy Carolinas, is an electric company servicing areas of North and South Carolina, as well as Florida, Indiana, Kentucky and Ohio. Duke Energy serves both residential and business customers.
|Read 44 Reviews|
NOVEC has provided electric services to Northern Virginia for over 30 years. It is one of the country’s largest electric cooperatives, meaning it is not-for-profit and its customers are also owners.
|Read 18 Reviews|
Energy Plus Company is an electric and natural gas provider servicing Illinois, Maryland, Massachusetts, New Jersey, Ohio and Pennsylvania. It offers cash back and discount rewards to customers for paying their bills on time.
|Read 160 Reviews|
Virginia Natural Gas is a natural gas utility company for southeastern Virginia. It is owned by Southern Company Gas, a holding company in Georgia. Virginia Natural Gas offers free online autopay services to simplify billing.
|Read 22 Reviews|
Nicor Gas is a natural gas utility company servicing northern Illinois, excluding Chicago. It is owned by Southern Company Gas, a holding company in Georgia. Nicor Gas has 2.1 million residential and industrial customers.
|Read 84 Reviews|
NV Energy is an energy holding company. Its subsidiaries, Sierra Pacific Power Company and Nevada Power Company, together provide energy services to several areas of Nevada, including Las Vegas, Reno, Henderson and Elko.
|Read 55 Reviews|
E-Z Pass is a toll system used on many roads and highways in the northeastern and midwest U.S. E-Z Pass has 37 separate agencies that operate in 16 states, but they all utilize the same electronic system to collect tolls.
|Read 367 Reviews|
With headquarters in Overland Park, Kansas, Ferrellgas is a propane gas supplier that provides propane delivery services and maintenance to residential and business customers throughout the United States.
|Read 162 Reviews|
Southern California Edison has been a major electric company in central and southern California for over 125 years. Their ongoing infrastructure plans are modernizing the grid to help prevent service disruptions.
|Read 325 Reviews|
CenterPoint Energy is an electric and natural gas utility company servicing business and residential customers in Arkansas, California, Louisiana, Michigan, Minnesota, Mississippi, Nebraska, Ohio, Oklahoma, Texas and Wyoming.
|Read 203 Reviews|
Constellation, formerly MXEnergy, provides electric, natural gas and renewable energy services to residential, business and government clients in the contiguous United States. They are owned by Exelon, an energy holding company.
|Read 36 Reviews|
Sunpass Prepaid Toll Program is a toll payment option in Florida. Customers purchase a transponder at retail grocery stores or pharmacies and attach it to their windshield, then use it to pay tolls on specified roads and highways.
|Read 110 Reviews|
AmeriGas is a propane company that provides residential propane conversion services and delivery as well as business services including propane-powered cooking appliances, fleet fuel, forklifts and more.
|Read 193 Reviews|
National Grid provides electric and gas services to residential and business customers in Massachusetts, upstate New York and Rhode Island, as well as gas services for Brooklyn, Queens, Staten Island and Long Island in New York.
|Read 387 Reviews|
Washington Gas provides natural gas delivery services to residential, industrial and commercial customers in Washington, D.C. and the surrounding areas. They provide rebates for customers converting from other energy forms.
|Read 137 Reviews|
PECO Energy is the largest utility serving the greater Philadelphia area. They have several assistance programs for low-income customers and those experiencing temporary financial hardship.
|Read 60 Reviews|
Founded in 1886, Arizona Public Service Company, or APS, provides electric and solar energy service for residential and business customers in central and southwest Arizona. Customers can use the website to manage their accounts.
|Read 59 Reviews|
|Read 63 Reviews|
Elizabethtown Gas is a residential, industrial and business natural gas provider in New Jersey, servicing 283,000 customers. They also provide natural gas vehicle fueling stations and are part of the Southern Company Gas holdings.
|Read 10 Reviews|
Charlotte Water provides water and wastewater treatment services for residents and businesses in several areas in North Carolina including Mecklenburg County, Cornelius, Davidson, Huntersville, Mint Hill, Matthews and Pineville.
|Read 11 Reviews|