Oklahoma Gas & Electric Reviews

This place is the most horrible place for electric to go through. Every summer they shut off the power to save electricity for several hours in Mulberry Ar. and every time it storms the electric goes out if there is a little wind or a tiny storm. Then it's out for hours. There was a small storm this morning....And 7 hours later, still no power. They want their money on time, but they don't serve their customers in a timely manner. They charge you fee just to even pay your own bill. You have to pay a fee to pay online, you have to pay a fee to pay in person and you have to pay a fee to pay over the phone. THAT IS RIDICULOUS!!!

Horrible!! They have a complete monopoly, they answer to no one. They can be rude, overcharge and you either pay or get shut off. Good luck trying to get a person on the phone. Go to an automated message and pay. For years I've donated in good faith thinking I was helping people. Nope. When I needed help, there was no help. Who knows where all that money goes. WORST company EVER. Their service people, their management, their service, terrible. I wish there was a competitive company.

Terrible experience. Complete hypocrites. They refused to provide any information about why they were charging me a $330 security deposit, even though I have a credit score greater than 750. I also shared my credit history from my previous electric supplier (PSO), but they didn't accept it and just said I had to pay. When I asked what factors they used to decide that I had to pay a security deposit, especially when I didn't have to pay one with my previous provider, they refused to answer and hung up on me. They even said, "If you have a good credit score, then why don't you go ahead and pay the security deposit?" They also warned me that if I didn't pay the security deposit, they would shut off my service. I wish there were PSO or another electric supplier available at Villas at Countryside.

This is an absolute joke of a company. Every time the wind blows now my electric goes out. However they keep the stupid college electric on no problem. Upgrade your systems enough to help residents instead!!!! Quick to want that money but not get the power on. What a joke!

WOW! As a property manager with over 30 properties I have never had this much trouble starting service. Put in a request Tuesday online. I assumed account was set up. My cleaning crew showed up 2 days later with no power. I spent hours on the phone being transferred around. Paid $700 deposit, had to email my ID and social security card, which I felt very uncomfortable doing. The unfortanate part is it's a monopoly, they are literally the only option. Customer service department was the worst!

It is very odd that after the storm OK had a few year back, the one that landed majority of us without power for 2 weeks, some more. They Increased prices, and publicized it was to increase the "GRID". However all I have notices is now they are in western Arkansas doing business! HOW did you get their increasing our rates "TO" insure Oklahoma "GRIDS"!! I feel they lied to OK residence! Now when you call you cannot get an "AMERICAN" they are all over seas. HOW! HOW does our rates increasing pouch our AMERICANS out of JOBS!!!!! HOW are you in another state. I haven't seen one pole fixed in my Naborhood. They are still crusty. You all are not for us, the people! American growth! You all are thieves and deliver cheep lies. I'm am so disappointed in OG&E!!

I got my power shut off last Friday by OG&E. My son and I are diabetic now we can't keep our insulin cold and my also has asthma and I pray he doesn't need his breathing machine. I also have my husband in a Nursing home do to a massive stroke and onset dementia. I told all of this to a representative there. All he said, "Well that's your problem and as soon as pay what's owed then we will turn the power back on."

They keep on going up and raising the cost of kilowatts to the point I have to raise my thermostat to 85 degrees in the Summer months and 65 in winter months cause I'm on fixed income. It's ridiculous. Only thing they care about is the Almighty dollar.

Automotive system does not work. Had to wait on hold 30 to speak to them to find out what is going on with my bill. Horrible customer service. Keep up the bad work. When you do get to speak to someone they seem out of touch. Clueless.

So, I have to add my wife's name on the bill so we can use it for bank purposes, but because some lady cannot copy family names in the right way, we are dealing with them to amend the name and my god... I never ever experience in my all life such a complicated company to deal with regarding some name update, they are not from this world, sorry to say this but in 2025 we still have Companies dealing with customers like this, no way!? And this has been going for weeks now... Really disappointed so far, I wonder if we need more serious stuff to get it done. How it can be...

My electricity company is OGE. Their customer service is usually very helpful but you occasionally will get a rep who is not. They have programs in place to help those in need and programs to help control the rising cost of electricity such as windmill production, solar panel grids, which unfortunately there is a waiting list for. They offer average billing and smart saver program where they give a smart thermostat for free and install it and during peak hours, it controls the temp from 2-7 pm when electric cost are the highest. They also offer a free weatherization program.

Usually the customer service was good... sometimes you get that one who acts like they didn't want to go to work that morning but if you're nice to their customer service they are usually cordial with you. My bill seemed to steady climb every month but after talking with customer service and others several times we finally got it straightened out. When I stayed in other states the price seemed a tad bit higher. As long as you do your part to conserve the value should be okay. I really had no problems with their reliability... as long as you paid your bill you are good. I never experienced a power outage but I am assuming that if for some reason I was to have lost power it wouldn't be too long of a wait to get power restored. When I first received service they were really quick out there to turn on my electric service.

They were friendly and supportive. You get great customer service in fast and timely manner. They knew how to work with me, every time I called I got a real person that was concerned about my problem and got the issue right the first time, very nice. They definitely go beyond the extra bit to assure you're happily taken care of. Excellent value. Very reliable service. Definitely liked the experience.

The customer service was very friendly and really catered to my needs. I felt like a priority and not like a annoying customer that was asking too much. I thought the bill was very reasonable. They told me what my bill was going to be and I was pleasantly surprised when it was lower than expected. I think they have a very valuable product and it was nice because they made me feel like a valuable customer which was important because of past experiences with other companies. I was surprised at their reliability. They were available when I needed them, their products were the quality that they advertised and they really make you feel like you matter to their company.

A girl name Becky set up my service. She was so friendly and nice. She was so good she should get a raise. She has outstanding customer service skills. I enjoy talking to her. My bill was the same. Great deals here on electric and gas. Great people who work there. They have great quality value. I never been treated with such great customer service. Great team work, outstanding, amazing, talented. Reliable on the device because my payments not never go up. If I had problems staff members help. I love this place.

Oklahoma Gas & Electric has great customer service. I had a problem with a bill once and the associate was very helpful in explaining and working out the problem. The bill from Oklahoma Gas & Electric are usually accurate. During high electric summer months, my bills are usually the same so I'm not surprised by high bills I can't afford.

Anytime I would call it would always be somebody that couldn't speak English and they never wanted to deal with any problems. Being on hold for hours at a time. Just a horrible experience. The bill is a lot better than it is in my new city. Great prices. Never had a complaint ever about anything that had to deal with Bill service or what I was charged while using this company. Best value on any gas company I have ever dealt with. Always kept low rates and never messed up while doing estimates. A pleasure to deal with in that aspect. When I did have a issue was really hard to deal with the customer service, is not up to par as do not wanna deal with anything you are trying to get handled, so reliability I'm a little uneasy on.

The customer service was usually fine. The people are usually helpful, but there a few times where the people are downright rude and unhelpful. I never had that much of an issue with my bill. There were times where I felt overcharged, and it turned out to be true, but those were few and far between. There are better companies for your money, I'm sure. The best way I can describe the overall value of the service is, okay. The majority of my experience was fine, but the hassle in the problematic moments is something I'm glad I left behind. For the most part, the service was reliable, but the problem times that arose from time to time were bordering on ridiculous to resolve.