Oklahoma Gas & Electric Reviews

I got my power shut off last Friday by OG&E. My son and I are diabetic now we can't keep our insulin cold and my also has asthma and I pray he doesn't need his breathing machine. I also have my husband in a Nursing home do to a massive stroke and onset dementia. I told all of this to a representative there. All he said, "Well that's your problem and as soon as pay what's owed then we will turn the power back on."

They keep on going up and raising the cost of kilowatts to the point I have to raise my thermostat to 85 degrees in the Summer months and 65 in winter months cause I'm on fixed income. It's ridiculous. Only thing they care about is the Almighty dollar.

Automotive system does not work. Had to wait on hold 30 to speak to them to find out what is going on with my bill. Horrible customer service. Keep up the bad work. When you do get to speak to someone they seem out of touch. Clueless.

So, I have to add my wife's name on the bill so we can use it for bank purposes, but because some lady cannot copy family names in the right way, we are dealing with them to amend the name and my god... I never ever experience in my all life such a complicated company to deal with regarding some name update, they are not from this world, sorry to say this but in 2025 we still have Companies dealing with customers like this, no way!? And this has been going for weeks now... Really disappointed so far, I wonder if we need more serious stuff to get it done. How it can be...

My electricity company is OGE. Their customer service is usually very helpful but you occasionally will get a rep who is not. They have programs in place to help those in need and programs to help control the rising cost of electricity such as windmill production, solar panel grids, which unfortunately there is a waiting list for. They offer average billing and smart saver program where they give a smart thermostat for free and install it and during peak hours, it controls the temp from 2-7 pm when electric cost are the highest. They also offer a free weatherization program.

Usually the customer service was good... sometimes you get that one who acts like they didn't want to go to work that morning but if you're nice to their customer service they are usually cordial with you. My bill seemed to steady climb every month but after talking with customer service and others several times we finally got it straightened out. When I stayed in other states the price seemed a tad bit higher. As long as you do your part to conserve the value should be okay. I really had no problems with their reliability... as long as you paid your bill you are good. I never experienced a power outage but I am assuming that if for some reason I was to have lost power it wouldn't be too long of a wait to get power restored. When I first received service they were really quick out there to turn on my electric service.

They were friendly and supportive. You get great customer service in fast and timely manner. They knew how to work with me, every time I called I got a real person that was concerned about my problem and got the issue right the first time, very nice. They definitely go beyond the extra bit to assure you're happily taken care of. Excellent value. Very reliable service. Definitely liked the experience.

The customer service was very friendly and really catered to my needs. I felt like a priority and not like a annoying customer that was asking too much. I thought the bill was very reasonable. They told me what my bill was going to be and I was pleasantly surprised when it was lower than expected. I think they have a very valuable product and it was nice because they made me feel like a valuable customer which was important because of past experiences with other companies. I was surprised at their reliability. They were available when I needed them, their products were the quality that they advertised and they really make you feel like you matter to their company.

A girl name Becky set up my service. She was so friendly and nice. She was so good she should get a raise. She has outstanding customer service skills. I enjoy talking to her. My bill was the same. Great deals here on electric and gas. Great people who work there. They have great quality value. I never been treated with such great customer service. Great team work, outstanding, amazing, talented. Reliable on the device because my payments not never go up. If I had problems staff members help. I love this place.

Oklahoma Gas & Electric has great customer service. I had a problem with a bill once and the associate was very helpful in explaining and working out the problem. The bill from Oklahoma Gas & Electric are usually accurate. During high electric summer months, my bills are usually the same so I'm not surprised by high bills I can't afford.