CenterPoint Energy Reviews

I am disappointed with Centerpoint. Even though they control all of Houston they have placed weak breaker or line. These past few years every time it rain my power goes out. They had my power off just a week ago to strengthen the area and still light go out with a crack of thunder. Noise makes my power go out.

Two weeks ago a technician from Centerpoint came to my house and said he was checking out appliances, etc, in preparation for new meters. He was very nice and professional. He mentioned to me that my water heater was a little slow to light so obviously he had turned it off but it did light. I had never had any problem with it. The day after he left I had no hot water. I asked by text, because there is no live person, for them to come re-light. I am 84 years of age and live alone, have been a long time customer, pay my bill promptly, and have never asked for anything from them. They have refused to do so and suggested I call a plumber of appliance person. They surely know that a service call is now $100-$150 just to drive to your house. I know people are tired of hearing about a fixed income but that is where I am and cannot afford that.

Your AI system is garbage. I called to make a payment and had to tell it 4 different times that I wanted to make a payment. Then it asked me when I got to the payment menu if I wanted to make a payment. It will not allow me to use the keypad to make selections where your old system did. Almost impossible if you are not in a place that is completely silent.

Horrible experience with payment. Tried to pay the remaining amount of an air condition and heater off on the website and Center Point payment options it listed all major credit cards, including AMEX. Talked to 3 different customer service person not knowing why it does not work. Finally the last one told me to sign in to the Centerpoint account and to try it that way. Put my AMEX number and all the other required numbers in to find out that AMEX is not accepted. It is all over that they accept them. I also called AMEX. No problems with my account. Spent almost 2 hours on this. AMEX will look into this!.

Worst customer service!! Spoke to Peter and would not assist me at all. Called three times and always been disconnected and never assisted!!! Saying that he can't assist me when I can't verify my account with my account number when I literally just said "I'M A NEW CUSTOMER!!!!"

Yesterday I paid my deposit for gas hookup. They assured me that the gas would be on between 8 and noon. Finally about 2 pm I called them back. They said that I hadn’t paid the deposit after providing the confirmation number and explaining to the poor English speaking employee that I paid it and the money was gone from the bank account. They then decided that I had paid it. Then they said that the gas would be on by 4 pm. So I’ve sit here all day long waiting for them it is now 6:18 and still no gas.

Terrible customer service. You were transferred over and over. Everybody you get tells you something different and you can’t get back to a technician that came out to your property.

Awful start for a new customer, they gave a 12 hour window for a service appointment and then give you an autobot call with only a strict 30 minute window to be at your place. Contractor technicians are a gimmick from the company to charge extra fees - there was no one available to come by when I needed to reschedule unless you pay an extra $47 and then magically someone can come within the hour. So disappointing how this company has no regard to customer service. Even not sending me a survey option after I had already opted in to take the survey, but since I vocalized how frustrating this all was they did not route me to the survey. So disappointed and frustrated.

I have never written a review in my life. However, this place deserves to have the review for worst customer service. They shut off my gas, said they would be out the next morning to fix the issues, and I have been waiting. No call, no show. When I called customer service. They can do nothing. According to them, they have no way to contact or even have assess to the service techs. How is that even possible? Also, they told me I had to request a call ahead. Is that not called human decency? Do we not know what manners are anymore? If I could afford to switch everything in my house to electric I would never go back to this company. The fact that people depend on gas and don’t get the choice of what company they can use, this place takes advantage of you. They should be ashamed of themselves for the way treat people.

I understand that CenterPoint has no control over the weather, but I have been scheduled for 3 weeks to have a new pole put in (not by my choice) and we have closed our schedule and not taken in customers until the last minute. I have asked so that we don't lose an entire day of work if the work could be performed on a weekend and the response was if I want to pay $8 - 13,000. Horrible service and if I had an option I would never use Center Point.

I wish I could leave a zero star review. This company does not notify residents of "planned outages" that causes people to be left without AC in the TX Summer. Centerpoint should be held liable for the danger that they put their customers in. This "regulated monopoly" of a company does not deserve to have any place with the Houston power grid if they have no issue potentially causing health events to their own residents in the name of a dollar.

I had an extremely unprofessional experience with CenterPoint Energy that needs immediate attention from leadership. I called simply to confirm my final bill and ensure my account was settled, yet the agent (Ashley) never even asked my reason for calling. Instead, she made an incorrect assumption about me starting new service, then responded with attitude when I questioned it.

Today is April 28th. I am trying to resolve an issue about my bill. Jason over talked me and hung up in my face. Jordan, supervisor refused to talk to me. Now I am on still on the phone waiting for a supervisor who doesn't want to hear customer complaints. He or she want me to tell the representative what my concern is. Unprofessional, disrespectful, poor customer service. I been on this phone for almost an hour and no ONE wants to talk about.

Customer Service in name only - there is no actual Service to the Customer. For 2 years in a row: No bill for 2 (or 3) months, then all of a sudden a huge bill because THEY didn't take the Auto-Pay out of my account that I have set up. You can't call and get any help from them - the response is "don't worry - we are right - the amounts are right". This year I've asked to get a response from someone qualified to explain how in 2 months time (Feb and Mar which have been about average temps) I used 151 CCF of gas when the most in any 2 months time is 67. You can't get answers; the power goes out on bright sunny days for no apparent reason on a fairly regular basis.

During Beryl, we went without electricity for an extended period of time with no idea of when it would be turned back on because customer service was disconnected. Last week our power went out again and we could not contact customer service. Today, it's out again, it's 5:03 and they said it'd be on by 5 to get us off the phone. We still have no electricity. They can't maintain their equipment, and they cannot keep their promises. Advice to other people, avoid. Hamster running in a wheel would be more reliable and efficient than CenterPoint.

I’m rating zero stars, because this company ever since replacing the previous utility company is high in corporate greed. I hardly run my stuff now and still paying over $240. You can’t tell me that my gas and electric both are gonna total to that amount if I hardly use or have settings adjusted properly. Do the state of Indiana a favor and leave. You’ve had a horrible reputation since day 1 here and continue to raise rates when you know the people are struggling, yet you keep hiking rates. I’m working basically 3 jobs and still living check to check. GET OUT AND STAY OUT. BRING BACK THE PREVIOUS UTILITY COMPANY.

I want to begin by saying that every single CenterPoint ground crew member who has come to our home has been professional, courteous, and friendly. Unfortunately, our experience with the administrative side—customer service representatives, supervisors, and the billing department—has been the complete opposite and extremely disappointing.

First experience and most undesirable. They disconnected our service and after paying the required amount online you can only get it reconnected if you call in to set an appointment for the next day with a full 8 hr window required for technician to arrive .. Unbelievable....After installation some appliances such as furnace, fireplace, etc. does not work. When we call customer service we were told in no uncertain terms that it's our problem.

If I could give them less than one star, I would. I don't know how Center Point is represented by this Home Services Solutions company. I've been paying them since 2019 and never requested their help, and when I needed them, they didn't help me. Now they're charging me $235 that they claim I owe them. I don't owe them anything, you bunch of incompetent, thieving, abusive people. Don't hire this service, not even for free. It's garbage.

I’m from New York and I think it is so tacky CenterPoint has not put my gas on. A note was left in my file not to come early. I had an eye appointment. They came at 8 o’clock. Do anybody ever read note now? I’m still stuck over the weekend since Friday with no gas. Now no heat. I’m a senior citizen and I just came out of elderly abuse. What next? What am I supposed to do tomorrow now? I have a hand surgery. Doctor's appointment. What am I supposed to? Do you stay on the phone 30 40 minutes and still don’t get any results. It’s ridiculous.

Atrocious company and customer service. Will charge $50 for same day gas relighting when they didn't give any notice that bills were due in the first place. Don't even have an autopay option in their online portal.

I live in Kingwood, Texas and Centerpoint Energy is the WORST EVER. It is sunny and wonderful outside and we have a power outage -- and we always have these damn outages. A snail could move across my sidewalk in front of my house and the power goes out. Honestly, this company is just terrible. Getting annexed by the City of Houston was the worst thing to happen to us.

I am writing regarding my gas service reconnection scheduled for this morning. I completed the required payment and remained available by my phone; however, I did not receive a call or notification from the technician. My home is located in an area with limited cellular reception, so it is possible that if a call was attempted, the signal may not have gone through. That said, I want to ensure we can work together toward a successful reconnection as quickly as possible.

I have found CenterPoint to have some of the worst customer service I have experienced. They make zero attempts to fix their mistakes. I would stay far away and avoid doing business with them if you are able! Unfortunately I don’t have a choice.

I know you don't have a choice in who you use since CenterPoint has a monopoly on the natural gas business in Central Indiana, but I thought it important to share that they are very dishonest and provide poor customer services. They continued to auto-draft from my bank account for 13 MONTHS for servicing as house that I no longer owned or lived in. Even worse is that they refuse to refund me and refuse to let me speak with a supervisor. Again, I know you don't have a choice, so expect a painful experience.

I disconnected services in October 2025 at the address **. Account #**. When I called in October 2025 for refund of my security deposit, I realized that CenterPoint Energy had my address wrong despite that I gave it to them during disconnection process. I later gave them my correct address. I have not received my security deposit since October 2025. Anytime I call CenterPoint Energy for my security deposit they will tell me a different story. Till this day, I have not received refund of my security deposit. Centerpoint Energy is a fraudulent business entity.

CenterPointLESS!!!! CROOKS!!!! I just recently moved into a new apartment and called to ask about gas service. The landlord has the gas meters in his company name and he asked that I "just change the name on the account" so I can start getting the bills. After hearing that my FEES were $90 DEPOSIT + $40 Service initiation fee FOR DOING ABSOLUTELY NOTHING!!!! They didn't have to go to turn on the gas since that was already on. I told them to disregard and that I would call my landlord to see if I could work something up. Lo and behold!!!! CPE sent me a bill already!!!! Since I had previously been a customer, they had my mailing address, my email and they just sent me the bill.

Got my bill for last month CenterPoint, your charges far exceed my usage!! Are you people kidding me!! You are CROOKS!!! We can't even get electricity on a stable continuous basis and you charge me more delivery charges that are DOUBLE my usage!!?? PATHETIC!!! You people have put South Texas into disrepair with your nonsense and outrageous charges! HOW DO YOU PEOPLE SLEEP AT NIGHT!!!! My 80 year old mother can't pay her bill in full because of your price gouging!!

CenterPoint is the worst U.S. electric utility in the country. Most outages in the the entire country with days out downtime and outages. Complete embarrassment of a company. Without power all of today 3rd time losing power this month! Break up this joke of a monopoly.

When dealing with the workers that dig up the pipes they are extremely rude. They are also extremely slow with doing what needs to be done. They don’t even fix the cement where they dig up. They just use the patching tar and leave it.

Beaumont, TX new natural gas customer. The contracted gas line routing company left my yard is disarray. They trenched two routings to my house? They cut through driveway to install line near side of house (for mounting meter). They left it without patching the large cutout in my driveway. I called customer service (Nov 5th, 2025) and was told Centerpoint would correct issues within 7 days. Two weeks have passed with no action from centerpoint. Called today and a new ticket was generated for repairs. What a great start to a relationship with centerpoint. I am seriously considering that centerpoint remove the gas line from the street to my house.

Horrible! They charge just to charge, very high prices literally robbing people. Horrible. Horrible. Breeding money hungry people! The monopoly is awful. Someone needs to open a new power plant. If that happened I'm sure everyone would leave CenterPoint.

Centerpoint is a ripoff. They continue to increase our bills just because they can. They have no competition so we have to use them or have no source of electric. I was so happy when I got to turn my air off because I figured I would see you a good drop in my bill. My air was off for two weeks, but my bill went from 480 to 454. They will price just until they run every person out of this area. And I do not feel bad for the employees you choose to work for a company that’s like that that takes advantage of people. There is not one good thing I could say about CenterPoint Energy..

Common complaints about CenterPoint Energy found in Google reviews and other sources include --->frustratingly poor customer service<---, dysfunctional online systems, and issues with billing and service disconnections. Customers frequently report difficulty reaching a human, long hold times, --->unhelpful agents<--- including --->lying and acting rude, obnoxious and unprofessional<--- , and confusing or error-prone website functionality.

My gas was cutoff and I called in to get it turned back on I was told that they came to the door but no one ever came to the door besides they don't need come to the door to turn the gas back on. They lied to me and I'm tired and disgusted with CenterPoint lack of trust and reliability of service and I plan on leaving them and looking elsewhere a more reliable energy provider.

I would give them a no star rating but it won’t let me. I had an appointment to turn my gas back on and my appointment was from noon to 4 pm, they were supposed to give me a call when they would show up so I could have someone at house to let them in to check for gas leak. But I got was a notice saying they was there but no phone call at all.

I would give -20 but not an option. Clearly they have incompetent workers and products. Power out since Saturday. Told others they don't know how to repair and returning issue to Centerpoint. Storm, less than 10k without service, but incompetence has left persons with disabilities and others without power and they have been sending messages of a potential $125 charge. This is absurd as the equipment belongs to Centerpoint.

An appointment was set to look at the gas tap on our patio. Appointment was Monday, between 8 and 12. NO ONE showed up or called. I called Centerpoint and I was told the reason why no one showed. I understand the reason but no call. I was told tech would still show up because the ticket was still open. Again, no show, no call. The next morning I call and Centerpoint rescheduled me for that day WITHOUT telling me. Appointment time was 8-1. Again, no call, no show. It is now 6:07 and no one has been to my house. I am on hold right now with the 7th person I've talked to in customer service.

Charged me twice, which overdrafted my bank account. I had to get my bank involved to remove one charge so that I would not be charged an overdraft fee. CenterPoint then charged me an extra $30 the next month and will not answer my emails.

In Evansville Indiana we have no alternative to Centerpoint, they are a monopoly. We are paying very high bills especially after this last rate hike. They always are allowed to do rate hikes by the Indiana utility regulatory commission. They make customers foot the bill for updates to their systems. A great deal of people can't afford power and groceries. They are a greedy company who doesn't care about their customers.