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CenterPoint Energy

CenterPoint Energy

Houston, TX

 3.9/5 (253 ratings)
  • 5 stars
    73
  • 4 stars
    105
  • 3 stars
    47
  • 2 stars
    20
  • 1 stars
    8

About CenterPoint Energy

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
    73
  • 4 stars
    105
  • 3 stars
    47
  • 2 stars
    20
  • 1 stars
    8

CenterPoint Energy Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 18, 2021

EVERY TIME it rains there’s an power outage in this area not once twice but LITERALLY EVERY TIME there’s heavy rain and no one can explain why. At this point it’s ridiculous. I’m not understanding why if you Centerpoint knows that this is an issue why not fix so we don’t have to go through this. What about the elderly especially those that have oxygen machines? Not everyone can afford a generator. How does this happen EVERY SINGLE TIME and when are they planning on fixing this? There are times dinner has been ruined and so forth. We pay too MUCH MONEY as it is for electricity for them not to have this resolved.

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Rated with 5 stars
Verified Reviewer
Original review: April 13, 2021

Today I called Centerpoint Energy because when I opened my garage I thought I smelled gas. I had been smelling something for several weeks but was not really sure if it was gas or not. I called and a technician named Chris came out in less than 20 minutes from phone call. He checked EVERYTHING (furnace, fireplace, stove, and water heater) that was related to gas and discovered it was a small amount coming from hot water heater. He also tester gas meter outside. Now this is when I knew I had to write about this. He even went in my backyard and checked lines in ground. I have been at my residence for almost 23 years in May. I have had a few gas leaks related to appliances or in wall. I have NEVER had a technician do that. I was impressed with the professionalism. Kudos to Centerpoint Energy for having someone as great as Chris on your team.

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    Rated with 1 star
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    Verified Reviewer
    Original review: April 1, 2021

    I called to report power outage during a winter storm in Houston Texas. CenterPoint is now demanding $220 for the phone calls. Have called the company to resolve but the representative says I have to pay even though this happened during a weather disaster. There's a huge problem with the electric market in Texas which is run in a cartel like manner.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2021

    If I could give 0 stars, I absolutely would. Spoke with a customer service rep named Shonda who honestly belongs somewhere where people aren’t. I have never been so talked down to in my life. Disgraceful. I know absolutely nothing about gas lines other than our tree that had fallen over from the hurricane had a gas line wrapped up in the roots and we’re finally able to remove it. If you don’t like your job & you want to talk to people like they are inconveniencing the hell out of you, get a new job. I’m shaking mad from that conversation!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 27, 2021

    With everything digital, this is the worst experience I have ever had. Having turned on service to a rental house, NO BILLS SENT, NO EMAILS SENT, cannot set up online payment until you get your account # and hold wait times to speak to a representatives are HORRIBLE at any time of day. If there were an alternative, I would surely change services, but they have a monopoly on service here. THEY ARE A SORRY ORGANIZATION.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 4, 2020

    I experienced a power outage about a month ago. I woke up to my power turned off and confused because my bill is current. I called to report a power outage and waited 6 hours for a technician to come out. The expected time of arrival was 3 p.m. Once 3 p.m. rolled around my power was still out. I called back and was informed via automated message that my power was “resolved” at 12:30 p.m. (nobody notified me) So, I requested a technician AGAIN. Moments lasted I received a call from the company and explained they had found nothing wrong. He said we would be charged another $40 for the tech to come back out. Finally, the tech called me upon arrival and explained that the unit #’s were mixed up. Mind you, I live in an apartment and have NO IDEA where the meters are kept. Fast forward to 3 weeks later I noticed 1 $40 charge on my bill. I called to dispute it and the representative said the technician wrote in the notes about the meter #’s.

    I call today to receive an update only to be notified that the seal on the meter was broke. I explained that I don’t even know what a “seal” is nor where the meter is located. The representative stated the charge would remain. I asked to speak to upper management but was disappointed with the manager’s unwillingness to help. She did nothing to assist the problem and instead spoke to me in a demeaning tone. I’m so upset that these people are able to do this regardless of the situation.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 28, 2020

    If I could give 0 stars I would. I am so upset. They disconnected my service with no warning! Immediately I got on and paid my bill in full on top of the over $120 fee to reconnect the next day. Single mom with newborn who works and made it a point to get to my house since they had called. When arriving home I received an email that it had been completed. This was not true. The technician literally lied. So after 15 minute call with customer service who clearly thought I was dumb because I am a woman and claimed my service had been reconnected finally realized that it was not due to the lock on my meter still being there. He guaranteed my services would be back on tonight by 10 and well it's 10:30. I will be raising hell for the disrespect and neglect of their job to provide the services they guaranteed.

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 23, 2020
    On October the 14th, I asked CenterPoint to disconnect my meter in order to get access by construction workers to my backyard for a project. They failed multiple times to come when they were told they would come. After two days of relentless conversation, trying to get them to commit and meet their commitment, they refused to do that. They never showed up. So, one evening, I had to call an emergency in order to get them to come over to take out the damn meter because I had crews waiting. They came over, they removed the meter. I told the technician that it was not a leak, he put it down as a leak. And then I had to pay a plumber to come out and pressure test the house, which was additional expenses. The total cost to me was $1,200 for absolutely nothing. Totally furious am I at the-- it’s primarily the executive team. It’s the people who run the company, not the people I’m dealing with at the lower level. But it’s the management, the leadership, that is so inept and incompetent that this happens. And I am absolutely furious with this company.
    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 27, 2020

    We just bought a house and were in the process of getting utilities set up. We started a CenterPoint account and had them turn on the gas to our new house. We were still in the process of moving in from our old apartment and were getting the pipes replaced. Our plumber told us that a CenterPoint technician came onto the property and turned the gas off while we weren't there. We had no written consent or notification that they were going to do that!

    We called their customer service who told us that there was a mistake and that the gas shouldn't have been turned off. They would send out another technician to turn it back on. They gave us a 4 hr window and said we'd receive a phone call when the technician was 30 minutes away. This was a Wednesday and we never received a call. We called back Thursday and they said they'd send another technician within a 4 hr window (4 pm - 8 pm). Still no call. We called again Thurs. night and they rescheduled again for Friday morning. We waited in (at this point mostly empty house) for 4 hours without any call or sight of a technician. We once again called CenterPoint customer service who said they'd send out someone as soon as they can and we would get a phone call when they were on their way. We had a prior commitment at 2:00 pm and had to leave.

    Well we got a phone call from the technician. We made it back to the house in 40 minutes (keep in mind the phone call was supposed to be 30 minutes out). There was a note on the fence saying no one was home and that they left. The time was stamped 7 minutes before we arrived. At this point, we've wasted so much of our time for THEIR ERROR! I spoke with a policy manager who was the single rudest person I've ever spoken to in customer service. She ridiculed me, she wouldn't let me speak and kept interrupting me. She kept quoting policy like it was the Bible despite me trying to tell her that her own company wasn't following their own guidelines. This was their fault after all! After another 6 hour window waiting for a technician (where we were told we're lucky to get someone out again...like it was us burdening them...) the gas was turned on. I wish this was the end of the story.

    We received surcharges to turn the gas on. They charged us for turning our gas back on that they originally turned off in error and without consent. We contested the charge (after 2 hr call with customer service) and they said it was another mistake and they'd fix it. A few days later, the surcharge was removed and ANOTHER SURCHARGE with a different name but SAME AMOUNT was added. They called it a "special service start-up" fee. We are currently contesting that. This has all been lovely to deal with in the midst of a GLOBAL PANDEMIC...

    6 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 29, 2020

    You can never get through to CenterPoint customer service. Doesn't matter what time of day or night. Today for instance, the power went out at approximately 4:45 a.m.. I called to report it and, based on no outages having been reported yet, I would have been the first one calling to report. I stayed on the line for 15 minutes before getting tired of waiting and so hung up and called back. Could not get through at that point. So kept trying and, on the fourth attempt I got a message saying the power outage was known and, would be restored at 8 am cst. The power outage was not listed on the outage map for nearly 3 hours. Then checking it at 7:45 a.m., it said power would now be restored at 10:45 a.m., not 8 a.m. as the phone message indicated.

    So, seeing as their hours were 7 a.m. to 7 p.m. I called back only to get an automated message saying the power would now be restored by 11 a.m.. At that point I never got through again as, every time I attempted to call it rang once then gave a busy signal. Also, I did not get any text alerts about outages as I should have saying that I signed up for it over a year ago. This company's customer service is the absolute worst ever!

    5 people found this review helpful
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    CenterPoint Energy Company Information

    Company Name:
    CenterPoint Energy
    Website:
    www.centerpointenergy.com