CenterPoint Energy

CenterPoint Energy

Houston, TX

 3.9/5 (342 reviews)

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Overall Rating3.9 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 9, 2023

During the end of this week, I had the displeasure of experiencing the people of CenterPoint for myself. Our gas was turned off because we forgot to pay the bill, which is not the issue I have. When I realized that the gas was disconnected, I immediately tried to pay the bill online. I tried multiple times over the course of the day at work and was unable to get my card to go through. I went home after work and was able to get a confirmation number during yet another attempt at paying the bill, but then the website gave me an error.

I called customer service and after waiting over half an hour, I was told that the amount didn't go through, so I was transferred to an automated line to pay. I paid the required amount. I was returned to the agent to get my reconnect set up and *oops hee hee haw haw* I double paid on my bill because of the stupidity - it's a good thing I'm not on a fixed income where I'm going to need that second payment in the next two weeks because I won't see the money again except in a credit. This brings me to my next problem with Centerpoint. They didn't require any company to turn OFF my gas but they sure expect everyone to cater to them to turn it back ON. I am a night shift worker and was not immediately available at the time they arrived at the door, so they hopped back in their vehicle and took off down the road.

When we called about the situation and them not turning the gas back on, waiting well over half an hour to talk to a person yet again, we were advised that we now owed them an additional 70 dollars on our bill and for them to return today again it would be another 50. Excuse me? I already overpaid them OVER that total amount, and there was a note left outside detailing that I am a NIGHT SHIFT WORKER who SLEEPS DURING THE DAY. After working 14 hours overnight, I am now expected to stay up all afternoon for when they may arrive before 5 because my time is not nearly as valuable as theirs. I am fairly certain I'm not required to be present for someone to turn a wrench to on when I wasn't needed for them to turn it to off. I will be filing a complaint with their management next week regardless of the good it won't do. If zero stars were an option, I would give them that.

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Verified Reviewer
Original review: June 4, 2023

I have lived in Plano, Sherman, El Paso, McKinney, Arlington 4 times, Denison, Carrollton, North Richland Hills and now Friendswood. I have NEVER had such BAD electric service as I now have with CenterPoint. Service goes out every 2 months or so. They are OBVIOUSLY not maintaining the equipment and at least 6 street lights in my neighborhood burn 24/7. That is wasteful abuse of electricity and makes prices higher for all of us. SHAME SHAME SHAME!

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    Verified Reviewer
    Original review: May 22, 2023

    I observed a very large tree in my backyard that intercepted Centerpoint's electrical wires, which would impact my electrical service as well as that of my neighbors. I spoke with Centerpoint's representative, Andrea, who scheduled a Centerpoint reservation to handle the issue.

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    Verified Reviewer
    Original review: May 4, 2023

    This monopoly corporation is so poorly run. They are ruining appliances, taking no responsibility for their actions of breaking things in people's home or overcharging by hundreds every month. Now they even left me with broke my water heater when they weren't supposed to do anything but re-light it. They refused to fix it unless I pay them more than a regular HVAC company so I have no hot water even though I just paid 386.00 for 1 month of gas for a house that only uses natural gas for water heating. I am working 6 days a week nearly 24 hours a day so I shower and eat at work. I do not use 360.00 of hot water for anything.

    This a criminal enterprise is set on nothing but ripping people off for fake services like their home protection plus and natural gas. It would be nice to have the option to work with a gas company that ACTUALLY provides gas on a regular basis for even a semi-fair price. They can only do this because they are a monopoly which MN supports fully. We need free market options as CenterPoint is a mafia of crooks performing illegal actions, deceptive practices ... And they owe me a water heater.

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    Verified Reviewer
    Original review: April 3, 2023

    I order a move of service, same complex, different apartment two weeks ahead of time for March 31st which happens to be on a Saturday. Got an email on March 30th telling me they would have to reschedule for April 3rd, Why would they let me set a Saturday appointment when they don’t work on SATURDAY. ON TOP OF ALL OF THAT THEY SHOWED UP AT 7PM!!! If I could I would have given them zero star!!

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    Verified Reviewer
    Original review: March 13, 2023

    My house was burnt down in CA wildfires caused by PG&E. I can firmly say this is the worst power company I've ever dealt with. From price and outages to customer service on the account this company is a joke at every level. I had to leave my home state of IN just to get away from this clown show. It's so sad our political parties are selling us out to monopolies like this. If CenterPoint managed to spend half of its lobbyist budget on its customers I'm sure this issues would be fixed overnight. Corporate greed is an understatement. These people need to be regulated out of existence.

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    Verified Reviewer
    Original review: Jan. 26, 2023

    Not that I think this complaint will help anything, because I see MANY others who say the same thing. We've been a loyal customer of CenterPoint for more than 18 years, and late yesterday they cut off our gas for a one month past due balance. We never received notice via mail, email, text, voice or any kind of tag on the door. How is it this can happen in 2023 when there are so many ways for a company to reach out? I'm highly annoyed, and COLD this chilly 35 degree morning in Houston!

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    Verified Reviewer Verified Buyer
    Original review: Nov. 23, 2022

    They received a payment but never turned on gas. They sent a coupon payment in the mail and I applied 18 Sec 8, UCC 3-603 and 15 USC 77 (r) to the coupon and they are in violations with their own laws against we the people the real creditors for America. Ignorance of the law is without excuse but it's curable, with prejudice!

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 28, 2022

    I got a solar system installed, which I paid $75,000 for it. The installation was completed July 15 and a complete application was filed on July 17 with CenterPoint Energy to inspect and activate. It has been 68 days since the application was filed. Centerpoint Energy refuses to activate the solar system. Most applications are activated within a few days of application. In Dallas, TX, the solar applications are activated within 1-2 days. In summary, I paid $75,000 for a solar system that I cannot use because Centerpoint Energy refuses to activate it.

    6 people found this review helpful
    Verified Reviewer
    Original review: Sept. 14, 2022

    Spoke with customer service and had $2 on my account to pay, they told me it was the last bill. I haven't lived there in months and then this morning, I received another bill for $20. The worst part about it is they close out your account and you have to go back and re-enter info which is annoying. They apply your deposit at the end for some reason but then you are still left with a bill which is super confusing. Center Point does not care about the customer, they only care about themselves. Unfortunately, they are the only provider for gas in Houston and these brokered out electric companies in Houston pay Center Point. So in the end it is a huge monopoly and it's annoying!

    5 people found this review helpful
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    CenterPoint Energy Company Information

    Company Name:
    CenterPoint Energy