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Absolute worst service and customer service. They are a very deceitful company that need to lock you into a contract to maintain customers. I paid the $100 early termination fee just to be sure to get out of the contract and not give them another penny of my money!
I live in Minnesota. Recently I received second bill that was past due, I checked my bank, it showed the bank had sent the e-check both month (July-Aug). I called the bank, said my CenterPoint account was missing one #, compare to my bill statement. So I called CenterPoint again, Jonie was on the line. After she listen to my story she was able to figure out the money has gone to different account, that was not mine. Thank you very much for helping me. You make my day.
We need to bring a class action lawsuit against CENTERPOINT. My home was flooded last year and basically totaled completely. FEMA didn't help... homeowner's Ins didn't help... I had just purchased the home a few months before the flood and I didn't realize the area could flood so badly. They had told me it flooded the year before but that was a "freak occurrence" and probably wouldn't happen again for 100 years... Well it happened and my home took in over 9 feet of water this time. The ceilings caved in and everything was lost. I am a single mom with 3 kids living with me and we have been trying to put the house back ourselves by our own HANDS and our own means which isn't much. So, I started a new job and switched my bank accounts so I would have the same bank as my employer and get my pay 2 days in advance.. and forgot to set up reminders with the new bank account.
So yesterday I see this "guy" sneaking into my backyard on the far side of my house near the woods where I have several things still stored because I can't put them back in the house yet. Why he didn't walk normally into my yard and go between my house and my neighbors WHERE THE GAS METER IS, I don't know and is very suspect since he chose to go out of his way to NOT BE SEEN and go where NO ONE COULD SEE HIM looking thru my personal belongings. Any way, one of my kids saw him and the dogs were barking like crazy so I asked him what was he doing? He said he was there to shut off my gas. I was shocked and thought he made a mistake at first, until I realized I had switched bank accounts and no longer had my reminders. So I immediately made the payment and received a confirmation number while he was checking his paperwork to make sure it was the right house.
Even AFTER I MADE THE PAYMENT and HAD THE CONFIRMATION NUMBER (FOR a whopping $32.64). He said, "Sorry I have to shut it off anyway." I said, "I just paid it!!! There's no balance! Here's the confirmation number..." He called his supervisor and his supervisor said, "Call customer service and have them schedule a reconnect..." I SAID "WHAT! ARE YOU KIDDING ME??? It's NOT DISCONNECTED YET!!!" HE SAID WE STILL HAVE TO DISCONNECT IT! When I tried to explain that there was no balance, he said it was policy. I'm not the kind of person who would EVER bring up the subject of "RACE" but in this case it was the only thing that was different. Come to find out one of my daughter's friends (who was here when all this was going on) almost had their gas turned off an hour before us and they live near the front of the neighborhood.
She said her mom went outside and talked to the "guy" and he waited in his truck for a bit then left WITHOUT turning the gas off! The only difference was I am ** and they are **. Seems kind of suspicious since The technician was ** and his supervisor is ** as well. I'm ** and my bill was actually a few dollars LESS than their's was... (I called her mom to check it out and see if this was really true). She said she told him she had completely forgot that it was due with getting the kids ready for school and all and to hold on a sec. She paid her bill...told him the confirmation number and off he went..with NO DISCONNECT! But ME... He said there was nothing he could do and even though I had a confirmation number as well... he shut me off. I called customer service HIGHLY PO'd and talked to someone in Minneapolis.
They said they would get my gas back on today and the only thing that needed to be done was someone 18 or older to be in the home. I said, "Ok." We waited and waited... (there were 6 of us in the home plus 3 dogs who bark at ANYONE who pulls up in the driveway)... and then I get a notification at 8:00 PM telling me the reconnect was CANCELLED because there was no adult at the home!!! My kids first day of school was today and they had to go without taking a hot bath. I was and am FURIOUS! I called Centerpoint this morning and they said they could connect it for free tomorrow but if I wanted it connected today I would have to pay almost $50.00! I said, "HELL NO... ya'll lied and said you came yesterday and an adult wasn't here and there were 3 adults here!!!" So I talk to a supervisor who said she has a description of my house that the technician put in his notes that verifies he was there...
So she starts describing my house according to the so called "Technician" and she mentions my "GARAGE"... I tell her... "No, I don't have a garage and haven't had one since I bought the house last year!" Turns out...using GOOGLE MAPS street view it shows a garage because it was there BEFORE the last flood and the past owners had it removed and replaced with a regular door when they remodeled it!!! SO HE LIED and I HAVE PROOF THAT THIS COMPANY IS NOTHING BUT A CROOKED SCAM!!! WE NEED A LAWYER because GOD KNOWS how many people they have scammed like this!!!
This company knows it's the only choice we have in Houston for gas. I'm on a very fixed income and my gas has been cut off. When I called they gave me the fee that I needed to pay but when I got ready to make the payment they asked for another fee of $49 for it to be cut on the same day. The bill was only $33 and after the fee are added it'll be over $200 just to get them back on. This is ridiculous and something needs to be done about this extortion. Why are they able to get away with this? I WOULDN'T RECOMMEND THIS COMPANY TO ANYBODY.
I am like most others who are forced to use CenterPoint Energy for their gas service due to the monopoly they possess as a result of having no competition. I live in MS and the corrupt office of CenterPoint Energy is in Houston so speaking to someone face to face is not an option. I had an incident with CenterPoint Energy in March of 2016 when the company was updating the online payment system (the inadequate online payment system) while attempting to make a past due payment that I overlooked. I knew it had to be paid quickly to avoid their favorite service of shutting you off (so they can collect all of the extra fees). So while I attempted to make a 47$ payment, their inadequate online payment system was having a glitch, I thought, where each time I entered payment info and pressed the "submit button" I received an error message of "we're sorry this page cannot be found".
I attempted this transaction "7" separate times in March 2016 receiving the same error message until finally the eighth attempt went through successfully (so I thought). I thought no more of it until a few days later I had been shut off and told I would need to pay the past due payment along with a "$40 dollar RETURNED PAYMENT FEE FOR EACH TIME I PRESSED THE SUBMIT BUTTON" which was 7 times... Then they so kindly informed me I would also need to pay an extra $150 to add to the deposit they received ten years ago when I began gas service with them so they could "PROTECT THEMSELVES", but "wait" that's not all... I also was informed I'd need to pay an 80$ reconnect fee. Yes!!!
First off, how in the heck can a payment be RETURNED, when it was NEVER PRESENTED FOR PAYMENT to begin with? You tell me the answer and we'll both know! So after being forced to pay the bogus fees which were astronomical in my opinion, I have so patiently waited since March of 2016 for this fine business to attempt ripping me off again and to my surprise it finally happened last week. Your gonna LOVE this story!!! I am sure many of you know after having "RETURNED PAYMENTS" at CenterPoint Energy they will only allow you to make a payment through a debit card or a credit card and you are not able to enter a checking account number or use a check period. You are only given the option on the online payment site to use a debit or credit card. It's the only options given in the drop down menu. I have used the exact same debit card that I have used to make my payment since March of 2016 with no issues.
Month after month a successful payment through my debit card linked to the EXACT SAME BANK ACCOUNT I have used since 1988. I do not have "1" RETURNED PAYMENT charge or insufficient funds fee through my bank since I opened my account. Although I have several returned payment fees thru CenterPoint Energy, go figure right? I am entirely too frugal to waste money by paying fees from insufficient funds. So here we go, I received an email showing my CenterPoint Energy bill was ready to view, print or pay. I opened the email on July 2, 2018. I had a bill for $36.26 with a due date of July 23, 2018. Notice the dates I use. This was not a past due amount, it was a current bill due on July 23, 2018.
I made my payment through the online service that I sign in and use every month, I submitted the full payment $36.26 along with the $2.75 charge for using the online service on "July 2, 2018". I made the payment at the time I opened the email on July 2, 2018. I used the EXACT SAME DEBIT CARD entered the total amount due and received a payment successful message and I also received a payment confirmation email. I thought no more about it, until I received a friendly letter in the mail on July 7, 2018 informing me that I am being charged $40 that will be added to my past due bill. The reason for this $40 BOGUS FEE is a result of "ACCOUNT NOT FOUND OR UNABLE TO LOCATE."
Let's keep in mind I am not given the option to enter a checking account number, routing number or allowed to use a checking account whatsoever. I have a friendly reminder that has appeared on my online account since March of 2016 that states "due to multiple RETURNED PAYMENTS you only have the option to make a payment through a debit card or a credit card." I sent an email to CenterPoint stating that I was sure they made a mistake because I have used the same method of payment for 2 and a half years with no issues. I received a response that they were not waiving the fee, it was my mistake.
I filed a complaint with the BBB (first time for me) and waited a few days when I received a response where CenterPoint Energy falsified a document saying I entered the incorrect routing number for the checking account I used... So fee would not be waived. They FALSIFIED A LEGAL DOCUMENT and they entered the INCORRECT date on their false document saying I entered payment on July 1, 2018. I responded with the unaltered documents to show who was the LIAR! I am now waiting on the response to that!!! I will update when I receive it! Unbelievable!!
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I had a new furnace installed as mine was 25 years old (1993). I had been told that there was a rebate program. In Texas that is not true... if you live in Minnesota you get rebates... not Texas... also several other states. If CenterPoint is so dedicated to saving energy, why do they not offer rebates in Texas. I spoke with one lady around June 14 and she said I had to go online. What a merry-go-round. There are rebates for the contractors installing the systems, which they are paid handsomely for. But nothing for the customers that are paying thousands of dollars for the system. Shame on you CenterPoint for not caring about your customers that pay you monthly. You are the only gas company in town so I guess I am stuck. And What do you have against Texas? I spoke with Samea today, June 21st and she verified there are no rebates for the state of Texas or any of their customers.
They lied and said they called for set up. We called back. Said we had proof of no call per phone and our phone co. They called us liars and refused to have our service turned on same day without a fee. I would be willing now to pay the fee if we missed the call but now just the point they called me a liar and would not take responsibility for their error makes me not want to give them any more money. I can't switch because they have monopolized the gas line. I see they have a horrible review history. Figures when you know you suckers I mean customers can't choose another company. Keep up the great customer service guys!!!
It is always a frustrating experience dealing with CenterPoint. They are a monopoly and they know you have no other option. If they had any competition they would be out of business. Their behavior is such that they feel THEY are the customer doing us a favor. They will not give you any specifics, only general information. Forget getting an actual date scheduled. "Weather permitting, we should be out there in approximately 7 business days. We have a note in your file saying IF POSSIBLE call before coming." So they are so inept they cannot even promise to at least call so I can go unlock the gate since no one is on site.
Dissatisfied is not a strong enough word to describe my disgust for Center Point Energy Natural Gas Service. They are quick to cut you off but VERY Slow to reconnect. I have used this company for a number of years and always paid my bills online. They cut off my gas yesterday due to an oversight on my part. I did not realize I had a bill overdue. They contacted me by snail mail regarding the cutoff apparently; but I primarily don't look at Snail Mail anymore because of EMAIL. They DID NOT contact me by email or phone or the problem would have been corrected immediately. They did not attempt to call me or Email me... (They have the contact information.) ONLY, after the cutoff happened, they decided to contact me by Email, they then began with the Extortion.
Service Reconnect Fee and A NEW security Deposit. I just learned, They will reconnect not when I paid all that today but next Tuesday. Oh get this, they will wait four days (After the Memorial Day weekend) to reconnect. Can't get reconnected today, they EMAIL ME, unless I pay an additional $47 for their priority service. Who put the MAFIA in charge of our Natural Gas Service? I wish another choice was available to us, a lot of us are considering other alternatives...
Every time I call this company, they are rude. Twice "over several years" I have had crazy high bills, not consistent with normal cycle usage, and no reason to justify anywhere near the usage rate, nothing changed, other than my bill. They don't care, no explanation. They say "We will send someone to reread the meter." I never hear back and when I call they say the meter is correct. Once I called to try to get the billing cycle changed to accommodate when I pay bills, no - they don't accommodate customers. If you work for this company you can do better, be a better person. If you are a good person, you would not work for a company that has such bad reviews.
I had my gas cut off for being late. So when I paid it a few days later first thing that morning they said they would be out anywhere between 8 am and 5 pm. That's all they could tell us. My wife then calls again at 230 pm after spending all day at home and missing work because they won't turn it on without anyone home. They tell her, "Oh it's not assigned to anyone yet..." They have you where they want you not like you can shop around for natural gas. But we are looking into making everything all electric now we fed up. And not only that the main BIG gas line runs through our yard. Wonder if we could fight for them to relocate it out of our yard. Hmmm interesting.
CenterPoint cut the gas and didn't give me a notice until after an hour of my call to place the complaint! At 1:47 p.m. I received an email letting me know that the gas had been disconnected. Well after the fact that I found out on my own and called their office to find out why.
I left for a vacation on March 1st, 2018. Bills were paid on Feb 26th. Gone for a month, home on April 1st. On April 3rd we were sent a FINAL NOTICE for disconnection. I called to find out what happened to the payment I made before we left. I was told the notice is for the March payment that was due on March 29th.
5 days after the bill was due, a FINAL NOTICE was sent. I am a former employee of CNP and have never seen this before. Can't help but think my employment status has something to do with this because I can't come up with any other rational explanation! Shame on you CNP.
My daughter did a individual COA & all the mail went to her new address including all of my mail. I called CenterPoint to see why I haven't received a bill & customer service was RUDE!! The lady said, "You have to pay 301.66 before it would be reconnected." I was like, "Okay"... after I paid it the next day they said I owe 418.91 to get it reconnected and that 301.66 was already applied to my account... WT??!! I don't understand how in the bleep did it go from 301.66 to 418.91?
I can't wait until there's another gas company comes to Tyler, Tx. These people are out of their rabbit minds... I never had a problem paying my bills. This is crazy... I really believe if there was another gas company CenterPoint wouldn't be acting like this to their customers and only way they do is because they know we can't get gas from anywhere else. CenterPoint is the worse company I have ever done business with. They have too many complaints. They are worse than TXU! That's a shame.
Worst company ever! Sad thing is they know that they have a monopoly the Houston Area and their staff too as well. Worst customer service, it's like talking to a brick wall. Had our gas cut off on Monday, haven't received a bill in the mail, or disconnect notice. Tried to call to pay and get hung up on 3 times, finally make the payment, well tough ** they are closed so can't schedule an appointment until the next day. Finally do schedule. They don't have any appointments until Thursday. Usual ** "we will show up 8-12." It's now 1pm, call back and they say that the tech is still scheduled to show up, but that those hours are not "guaranteed." So now I've had to take off all morning, and it looks like afternoon as well. Come on Texas regulators. Deregulate it like you did the energy companies and let's give CenterPoint the kick in the ass it needs.
I have been working with CenterPoint for now 3 months attempting to get elect power to my property. Yes 3 months to finally get an agreement to sign and pay them $6500 to pull power. Now I ask when will this project be completed to be told within the next 6 weeks. They know and do not care that they are your ONLY solution.
My mother moved in to a rent house and was there for two day without gas and then CenterPoint turn on the gas and get this they never check for gas leak and for 8 days she was in that house with a gas leak. When I walked in the door it almost put me down on the ground. I told my mother we have to call CenterPoint. There's a bad leak. So the man come out and yes it was behind the stove. The man told me that they are to check for leaks before they leave and turn the gas on. Well this could had been worse. The lady at CenterPoint told me today it's not their issues and that nothing could be done about it. That have nothing to do with on the inside just the outside. I'm like, "What? That's not what I was told". My mother is 70 years old and had heart issues and diabetes too and high blood pressure. This is not right. My mother could had passed away in her sleep.
I had to close my bank account so my automatic payments stopped going to CenterPoint. Not their fault but the issue I have is that when they didn't receive my autopayment in September, they stopped sending me bills for October or November and they didn't send me any notification that my payments weren't being made. They came out, shut off my gas, charged me an outrageous fee and won't come turn it back on over the weekend. It's unreal that any monopoly can exist and even worse that it's a scumbag company like CenterPoint.
CenterPoint Energy is awful! They have a monopoly in my area, so I guess they don't have to care about their customers. First, when they go to connect to your service, you have to be on THEIR TIME. Meaning, they'll call you at any time of the day (they'll call you at 9am even when you've told them that you don't get off work until 1). I scheduled to have the day off, so I could get my gas. I went outside to take out the trash, and when I came back I noticed I missed a phone call. I called them back immediately (3 minutes after the call) and they said if I wanted the service that day I'd have to pay a $40 fee. Luckily, my dad helped me out to get my service the next week (they kept calling me at 9am when I told them I couldn't be home until after one... So I had to get someone else to help me because I couldn't take another day off).
Also, I've enrolled for automatic payment twice. I have all my bills automated, so I don't ever forget. The first time I enrolled I used my savings account number (which is what I've used for ALL MY OTHER ACCOUNTS), and they told me it didn't draft because it wasn't a checking account and charged me a fee. I figured okay fine I guess it's my fault for not knowing (even though they never send you any sort of notification to let you know your payment didn't go through... Only a notification to let you know they're shutting your service off after they've charged you a late fee). I re-enrolled with my checking information.
Two months later I get a call saying they're going to disconnect my service. They said after I enrolled I unenrolled (I swear I didn't do this!). I have an email to confirm that I enrolled in automatic payment. When I mentioned this, they said, "Well, you must have unenrolled after that. We don't notify people who unenroll." I don't believe that I unenrolled and it would have been nice to be sent a notification to let me know the payment wasn't received. So, I paid yet another late fee. This time I documented my phone call and have all the emails to prove I enrolled. I'll make sure they draft it next time. If they pull this crap again, I'm reporting them to BBB. AWFUL, TERRIBLE, NO GOOD COMPANY.
Just spent last two days trying to move, but because of someone ELSE owing a balance on the address I want to move to, CenterPoint is making us wait 5 days until they complete an investigation. The lady that just moved out was there 10 years!! If she is the one that owes they had 10 years to take it up with her and if she's not, then OVER 10 years to figure it out! What does a balance from someone else have to do with a new tenant?? I was also told I could bypass this 5 day hold, 2 days later), if I fax a copy of my lease. I was given 3 different fax numbers all for which didn't work, and 3 days later was told no one has my "case" yet so no one knows where on earth my information went to so back I go to wait for the 5 days to be up. I can't WAIT for another gas company to come along!! When businesses have no competition, they treat their customer's poorly and CenterPoint is no exception!!
I had gas disconnected after a minuscule outside leak was detected whilst installing a different meter (may have been CAUSED by the install). We had to fix the issue, but after reporting the fix and requesting that gas be turned on we were promised for 2 days given different times that it would be turned on. 2 days later, still no gas! Quite heavy-handed by a company, fully aware of its "power" and monopoly. I contacted my state representative, as I have no recourse...
You can be a victim like me. Flooding victims, watch out for a second injury! By accident, I have found out CenterPoint ruined my credit for a $100 charge-off reported to Equifax in March this year. CenterPoint has never contacted me to collect it before; so I never even had a chance to pay or dispute it. Legally, they can do it!
This turned out to be a possible unpaid bill by my tenant. CenterPoint told me they could do it legally and they just did it! When I found out this bill, I paid it immediately before I even attempted to dispute it. However, CenterPoint has just ignored my pleading to remove this charge-off from my credit report. If you have similar experiences, please write your regulators. In Houston, you write ARA Utility Complaints. In other jurisdictions, you may need to write to: Texas Railroad Commission. Also, we need to write to our lawmakers to rein in this monopoly monster. Flood victims, make sure your bills are paid even the bills got lost in the flood.
When power was lost during Hurricane Harvey infinite energy was back by Monday night. We lost power sometime Sunday. I went to club quarters Monday morning since they had power. I wake up Tuesday, no power. Why? Because they use Centerpoint energy. For some reason, which is VERY unfortunate, our cooling tower/a/c is on Centerpoint energy. Centerpoint energy told Rice Lofts we would have a/c within 24 hours Thursday at 2:30 pm. It's Friday at 3:12 pm... does Centerpoint Energy have our cooling tower running? Nope. Will we get a/c at all today? Nope. Horrible.
I am moving to a new location, but not completely moved yet because the property is still being painted and cleaned. I had an appointment for 3 different days and missed all of them because after they call to say they're in route, the wait time was 3 hrs or more. Why call if it's going to take 3 hours. Call when you know you're on your way. It's not fair for someone to wait that long. Then I called them back to check the status they tell you you're next they'll be there, then you wait another hour. Ridiculous!!!
Thursday April 13th CenterPoint Energy has to do something some kind of job and didn't notify me in advance so when I go to work and come back home that night after 11 pm my gas is off with this card just saying, "You weren't here so they did what wanted." I tried to call them and messenger stated they were closed. I'm pregnant. Due to give birth any day. Shouldn't have to be worried like this or scheduling myself around them without them notifying me first. I went 3 and half days without gas source and had to wait until Monday April 17th to get anybody and the representative had the nerve to make up an excuse that didn't flu. I told them that when they're doing work they should call their customers in advance because this inconvenienced me. They could've called me at work. I would've come home to be able to cook, wash, and bath with hot water being pregnant. I'm seriously let down by them.
I called today about 8:30 am this morning and have yet to see them get here to cut my gas on. It's after 1 pm and cloudy. Looking like a storm's coming. This is the most disrespectful way treat a paying customer. Had I been behind in my bill my gas would've been cut off already. It's a shame when it takes them less time to cut it off and more time to cut it on especially when your bill's paid and I didn't cause it to be off, they have me a mere 25 dollar 3day credit for it being off and told me, "Next time place it as an emergency call." Had I known I could do that I would've. It's the inconsiderate way. They went about it and made light of it and here I am still waiting for them to do the I'm on way call that hasn't happened yet so I say next time I'll seek legal counsel on this and them investigated and put on the news.
Something's not right about this. All I say is had I got a call leading up to this work order we wouldn't be here. CenterPoint just call your customers in advance even when the work is done so the gas can be cut on since you all cut it off and left as is. They didn't put the order number on card ironic. Only checked off no one was here and had to repair service line leading to meter... Hope it helps contact me anytime to follow-up, thanks.
I believe I have been the victim of a fraud by a public utility sub-division. I had a contract, an insurance policy, if you will, with CenterPoint (CP) Energy, Home Service Plus. This contract called for the repair of my large appliances should the need arrive. On two occasions I was denied service. Once because "parts were not available" which doomed my gas range to replacement with a new one. I went to the internet and found repair parts in 5 minutes, ordered them and CP did install them and pay for the parts. The point being, had I accepted the fact that CP could not find parts with their local supplier, I would have had to spend $800-$1000 for a new range. Had I listened to the repairman, CP would have saved labor & parts expense and been insuring a new machine with very little likelihood of service for at least 10 years. Sweet deal for CenterPoint!
Second refusal to repair a machine (Maytag Washer/Dryer); A repairman called to repair the washer of my combo, examined it, ordered available parts and said he would return to make the repair when the parts came in. Unfortunately, he was not available, and two repairmen showed up in his place. One, as described to me by the dispatcher, a "senior technician". I assumed the other to be new at the job. They spent 1/2 hour examining the machine when the senior repairman informed me the machine was "unrepairable junk". I asked why the first repairman went so far as to order parts, saying he would be back to make the 2 hour repair. The senior said, "no one at CenterPoint will repair that machine". They left, I kept the parts not accepting his diagnosis and called a Maytag repairman who came out, made the repairs using the ordered parts and charged $115.00.
I maintain I was victimized by CP. Not only did they fail to live up to their repair contract but, had I taken this senior technicians' erroneous advice, I would be out nearly $2000.00 for a new machine, delivery & installation and removal of the old machine. Clearly a FRAUD by CP! Again, company policy is apparently to condemn older appliances to be un-repairable, immediately save labor & repair costs but most importantly to now be insuring a virtually, repair free, appliance for at least 10 years. This scam is very clever and the poor, unsuspecting consumer, usually, naive, elderly or trusting accepts this condemnation of their appliance without question. CP has successfully removed the very machines from the pool, the customer purchased this repair plan to protect. The profit to CP using this technique has likely gained them millions over the decades.
I only ask that a "second opinion", should the customer request it, by an unbiased inspector/advocate be required any time CP declares a large appliance to be un-repairable. Not too much to ask. This policy is in CP's best interest in verifying their reason for avoiding the tenets of their contract in repairing a broken appliance. The inspector/advocate would be paid by CP who would still profit should their assessment be accurate, in the saving of repair costs and long range avoidance of costs in insuring a new machine. This would hold true in claiming repair parts not available. CP searches only to the extent of their local vendors. Should the inspector/advocate find parts available on the internet, CP MUST make the repairs.
CenterPoint has a fine little operation going here at the expense of their customer. CP and ALL other pre-paid appliance repair companies must be regulated to be responsible. I hope the obvious policy by CP, as described, is not pervasive throughout the pre-pay repair industry. When I complained to CP about the above-described situations, I was offered 3 months free coverage to address my concerns. Obviously I refused, as I now know the scam and will call servicepersons I can trust.
Account fell behind due to surgery and emergency hospital stay. Received notice of past due and complying with "cold weather rule" I paid what I could. Gas service disconnected with no warning. At time of disconnection account was paid in full, nothing past due. Refused to accommodate for my medical restrictions. Six days with no hot water, making my injuries worse. Representatives are rude, unfriendly, and lack the minuscule amount of empathy it takes to deal with the public. Also reached out to CEO, VP, and various other "leaders" and received no response or action or apology.
I have called multiple times about not receiving bills but nothing ever gets done. I paid 66.17 for my services and the next day they disconnected them. I told the worker I already paid but she jumped my LOCKED fence anyway to turn it off. I called and asked how is this possible but they could care less. I would have to pay 40 for reconnect and 20 for the statement charge for... get this SENDING OUT MONTHLY BILLS. I told him look at my account. They rarely send my bills, I was told call the post office?!! Then if you want same day service then the charge is 47.00. This is by far one of the companies I loathe the most besides UPS. Their customer service is non-sympathetic because they know you HAVE to have them.
What's the point of having a customer support department when all the employees are trained to default blame to the customers. First, CHANGE YOUR ONLINE PAYMENT FUNNEL. You are able to tell people their payments were received, but if it doesn't go through you MAIL A LETTER? Ever heard of paperless? If a payment doesn't go through, or checking information is incorrect, then your multi-million business can afford to send an email saying, "Hey, your payment was declined for this reason." That way your customers can immediately fix the problem. By sending out mail, it takes a few days to receive, and if for any reason the mail isn't received, you send a tech to turn off their gas, and charge your customers $75 to turn it back on. I can see how that in itself is a business. Swindling your customers out of reconnection fees for your poor notification process. These days, sending out a letter is NOT ENOUGH.
If you are reading this, be prepared to get NOTHING from CenterPoint's customer service. Don't expect much from their Customer Support because they do not fear you leaving, they have no reason to try to work with you. I was literally told on the phone by the customer service rep: "You must have put the number in wrong, that's not our fault, that's yours." LOL. Who says that? If this was said by any employee in my business, especially in customer support, they'd be fired. The fact the employee even said that, means they weren't trained right. If you don't know what feeling helpless feels like, call CenterPoint. As a customer, if there is something we can actually do to change how this company treats their customers, please contact me. I'm on board to do whatever I can.
Never fought so hard for $30 only to lose to ridiculous rep. I called to pay my mom's final bill after she died on Feb. 1st and to get the $30 returned payment charge removed. The charge was incurred when the company attempted to autodraft her final payment from her frozen bank account (as happens when someone dies) on Feb. 14th. My brother had called to activate service at the same address (he is assuming ownership of the home) on Feb. 3rd. She claims that when that happens, they have no obligation to contact the previous owner.
I pointed out how absurd that is considering I could just activate service at someone else's home, change my preferred contact method to email, and disconnect service the next day, leaving the victim with no gas service and no warning that it's being shut off! While I will admit that's a pretty great prank they're allowing people to pull on each other, it's absolutely ridiculous how hard this woman fought for that $30 charge. She said that if my brother had expressed that he was calling on her behalf to indicate she had died, they would have asked how he wanted the final payment processed (autodraft or mail a final bill). I pointed out that that is still stupid because when someone dies, their accounts get frozen and you CAN'T autodraft from them. This is exactly why every other company I've ever dealt with just mails a final bill!
Screw you, Centerpoint Energy. You will get my $30, but you will also get my eternal disdain. Oh, and not my business because I don't live in Arkansas, and you just solidified another reason I don't ever want to move back!
CenterPoint Energy Company Information
- Company Name:
- CenterPoint Energy