CenterPoint Energy

Our electric company is great and tried to work with us to lower our costs. The fees charges extra costs from CenterPoint don’t seem reasonable and they don’t cover anything. The fees are at least 50% of my bill last time I checked. Please REDUCE extra fees, charges so I don’t have find something else to cut out/back on. Basically if I STOP using all electric all month my bill will still be about $100 depending on time of year.

It’s unconscionable to wait over 40 minutes each time one calls one of the phone numbers and never ever gets a live person. CenterPoint never contacts people within 10 business days, which is what the reps at TXU tells us when we call to complain. If one puts in a meter reading request—which is not free—at the very least we should be notified of the date and time of occurrence and the results. At the very least we should be sent a copy of the report. TXU disclaims and says those requests go through Centerpoint. Centerpoint never answers nor do they follow up with a customer or provide requested info indicating we need to get it from TXU. Neither one provides anything, both go around in circles, both are quick to charge for their services and neither provides the requested information or answer. So easy to say they are not responsible for anything, and never do anything but yet, you both get paid?

Put a stop service request when selling my house. Still getting billed for service. Awful customer service. Stay away from the company if you can. Do not but sucks sucks sucks. I will never work with them again. You rip people off. You suck.

I don't appreciate the fact you give people the opportunity to pay online but every single time I go online there is an issue with the Payment site. Either all the fields are not populating or it stops working in the middle of entering my information which makes me feel like this is a scam. When people go online they're trying to pay you idiots and get it over with. I don't wanna give you $300 but I have to Because I have to heat my home it's bad enough you sold the company to somebody else and marked up our bills 42% which is complete robbery robbery. The least you can do is make sure the website works on all platforms. People don't have time to get on the phone and call and wait that's why people pay bills online. Fix this problem please.

It has taken days to setup service with this company, as they never answer the phones and when you finally speak with someone they are unsympathetic and ask for the information to be completed online. Very frustrating!

CenterPoint Energy provides the WORST, mediocre service you could ever imagine. They broker with third party plumbers and service contractors to do the job. We are on day 3 without our main drain being unclogged due to tree roots. We pay for an emergency drain cleaning service, but that has proved to be useless since they won't come out!

I called CenterPoint Energy to express my concerns about my high gas bill. My bill was roughly $300 which is extremely high. My thermostat is set to 73-75 and I use electric heaters in my home. I was not understanding why my bill was so high and thus called customer service. The CS rep was a guy who was rude and hung up on me when I asked if someone could come out to re-read my meter. He was not trying to be of service at all. CPE is awful as this is not my first time having issues; I wish there was another company option. I do not recommend this company. I would give 0 stars.

I hooked up gas at a temporary basis on a rent house I was repairing. Somehow Centerpoint associated my father's name with my account. Never mind that he has been dead for 10+ years and had absolutely nothing to do with this house. Centerpoint sent me a check for $34 they owed me in my father's name. All other correspondence, including bills, I had received was in my name. After holding for 50 minutes, they go on to tell me there is nothing they can do. I ask for a supervisor who then hangs up on me. No one bothers to call me back. And I'm not spending another hour plus with these clowns. WORLD's WORSE CUSTOMER SERVICE.

Center Point has been the best customer service, and pricing for years and is the number one gas and electric provider to Texans for years. They also offer many coverages for gas, water and electric lines inside and outside your home. They also offer discounts for buy in energy saving devices.

Centerpoint has acknowledged they have issues in reliability of their grid for years at this point with not one single step taken to improve this. After 14 Houstonians were left dead from last year's Winter storm our power has gone out 8+ times within the last 30 days. If another storm were to hit tomorrow, there'd be scores more. Centerpoint refuses to credit our account and is unwilling to go through with claims as they'll say every reliability issue is due to a "weather event" even when none are present at the time of loss of service. Centerpoint is happy to let more Texans die as long as they keep their bottom line. They are here to profit off of Texans inability to select another company as their service delivery methods.