CenterPoint Energy Reviews

Worst customer service!! Spoke to Peter and would not assist me at all. Called three times and always been disconnected and never assisted!!! Saying that he can't assist me when I can't verify my account with my account number when I literally just said "I'M A NEW CUSTOMER!!!!"

Yesterday I paid my deposit for gas hookup. They assured me that the gas would be on between 8 and noon. Finally about 2 pm I called them back. They said that I hadn’t paid the deposit after providing the confirmation number and explaining to the poor English speaking employee that I paid it and the money was gone from the bank account. They then decided that I had paid it. Then they said that the gas would be on by 4 pm. So I’ve sit here all day long waiting for them it is now 6:18 and still no gas.

Terrible customer service. You were transferred over and over. Everybody you get tells you something different and you can’t get back to a technician that came out to your property.

Awful start for a new customer, they gave a 12 hour window for a service appointment and then give you an autobot call with only a strict 30 minute window to be at your place. Contractor technicians are a gimmick from the company to charge extra fees - there was no one available to come by when I needed to reschedule unless you pay an extra $47 and then magically someone can come within the hour. So disappointing how this company has no regard to customer service. Even not sending me a survey option after I had already opted in to take the survey, but since I vocalized how frustrating this all was they did not route me to the survey. So disappointed and frustrated.

I have never written a review in my life. However, this place deserves to have the review for worst customer service. They shut off my gas, said they would be out the next morning to fix the issues, and I have been waiting. No call, no show. When I called customer service. They can do nothing. According to them, they have no way to contact or even have assess to the service techs. How is that even possible? Also, they told me I had to request a call ahead. Is that not called human decency? Do we not know what manners are anymore? If I could afford to switch everything in my house to electric I would never go back to this company. The fact that people depend on gas and don’t get the choice of what company they can use, this place takes advantage of you. They should be ashamed of themselves for the way treat people.

I understand that CenterPoint has no control over the weather, but I have been scheduled for 3 weeks to have a new pole put in (not by my choice) and we have closed our schedule and not taken in customers until the last minute. I have asked so that we don't lose an entire day of work if the work could be performed on a weekend and the response was if I want to pay $8 - 13,000. Horrible service and if I had an option I would never use Center Point.

I wish I could leave a zero star review. This company does not notify residents of "planned outages" that causes people to be left without AC in the TX Summer. Centerpoint should be held liable for the danger that they put their customers in. This "regulated monopoly" of a company does not deserve to have any place with the Houston power grid if they have no issue potentially causing health events to their own residents in the name of a dollar.

I had an extremely unprofessional experience with CenterPoint Energy that needs immediate attention from leadership. I called simply to confirm my final bill and ensure my account was settled, yet the agent (Ashley) never even asked my reason for calling. Instead, she made an incorrect assumption about me starting new service, then responded with attitude when I questioned it.

Today is April 28th. I am trying to resolve an issue about my bill. Jason over talked me and hung up in my face. Jordan, supervisor refused to talk to me. Now I am on still on the phone waiting for a supervisor who doesn't want to hear customer complaints. He or she want me to tell the representative what my concern is. Unprofessional, disrespectful, poor customer service. I been on this phone for almost an hour and no ONE wants to talk about.

Customer Service in name only - there is no actual Service to the Customer. For 2 years in a row: No bill for 2 (or 3) months, then all of a sudden a huge bill because THEY didn't take the Auto-Pay out of my account that I have set up. You can't call and get any help from them - the response is "don't worry - we are right - the amounts are right". This year I've asked to get a response from someone qualified to explain how in 2 months time (Feb and Mar which have been about average temps) I used 151 CCF of gas when the most in any 2 months time is 67. You can't get answers; the power goes out on bright sunny days for no apparent reason on a fairly regular basis.