CenterPoint Energy

I got a solar system installed, which I paid $75,000 for it. The installation was completed July 15 and a complete application was filed on July 17 with CenterPoint Energy to inspect and activate. It has been 68 days since the application was filed. Centerpoint Energy refuses to activate the solar system. Most applications are activated within a few days of application. In Dallas, TX, the solar applications are activated within 1-2 days. In summary, I paid $75,000 for a solar system that I cannot use because Centerpoint Energy refuses to activate it.

Spoke with customer service and had $2 on my account to pay, they told me it was the last bill. I haven't lived there in months and then this morning, I received another bill for $20. The worst part about it is they close out your account and you have to go back and re-enter info which is annoying. They apply your deposit at the end for some reason but then you are still left with a bill which is super confusing. Center Point does not care about the customer, they only care about themselves. Unfortunately, they are the only provider for gas in Houston and these brokered out electric companies in Houston pay Center Point. So in the end it is a huge monopoly and it's annoying!

I have had the unfortunate experience of working with your business and customer service team. My gas was turned off with no notice on my new construction home on a weekend. Sure enough, CenterPoint Energy is closed on weekends so I have to wait till Monday before I get my stovetop, dryer, or hot water back on. I called first thing Monday to schedule the soonest appt for reconnection and was told same-day connections cost about $50 bucks. We scheduled for the day following to save a few $ and I was told I would have at least a 30-minute heads up prior to a technician coming out. The reason I WASTED almost two hours of my Tuesday morning calling, being hung up, and being passed from one customer service rep to the next with the suggestion that I was being connected to a manager/supervisor was because out of nowhere I get an email saying I missed my appointment!

Centerpoint in Houston is trifling as hell! Earlier the lights went out without even rain. Now it's raining they've went back out! This shish happens all the time! They never fix this crap right ever! They need to change this this raggedy ** transformer now! This don't make no damn sense! I'm sick of them half stepping every time they come out here! Notice I said every time because they have to come every freaking time it rains! SICK of them! Fix it right now!

Friday, May 27, 2022 Centerpoint cut off our natural gas. After a long time trying to get in contact, I finally was able to talk to a supervisor. After checking out their error she assured me that the gas would be reconnected some5ime that same day, she said it might be late. Today is Saturday 28, gas is still off. Centerpoint sent me a e-mail stating the reconnect would be made on the 27th. Sat, no gas and cannot contact Centerpoint until Tuesday. So my 84 year old wife with dementia, myself, and my son and his family visiting from out of town didn’t have a way to cook on the stove, thankfully we have a on demand electric hot water heater we could still take a bath.

Our electric company is great and tried to work with us to lower our costs. The fees charges extra costs from CenterPoint don’t seem reasonable and they don’t cover anything. The fees are at least 50% of my bill last time I checked. Please REDUCE extra fees, charges so I don’t have find something else to cut out/back on. Basically if I STOP using all electric all month my bill will still be about $100 depending on time of year.

It’s unconscionable to wait over 40 minutes each time one calls one of the phone numbers and never ever gets a live person. CenterPoint never contacts people within 10 business days, which is what the reps at TXU tells us when we call to complain. If one puts in a meter reading request—which is not free—at the very least we should be notified of the date and time of occurrence and the results. At the very least we should be sent a copy of the report. TXU disclaims and says those requests go through Centerpoint. Centerpoint never answers nor do they follow up with a customer or provide requested info indicating we need to get it from TXU. Neither one provides anything, both go around in circles, both are quick to charge for their services and neither provides the requested information or answer. So easy to say they are not responsible for anything, and never do anything but yet, you both get paid?

Put a stop service request when selling my house. Still getting billed for service. Awful customer service. Stay away from the company if you can. Do not but sucks sucks sucks. I will never work with them again. You rip people off. You suck.

I don't appreciate the fact you give people the opportunity to pay online but every single time I go online there is an issue with the Payment site. Either all the fields are not populating or it stops working in the middle of entering my information which makes me feel like this is a scam. When people go online they're trying to pay you idiots and get it over with. I don't wanna give you $300 but I have to Because I have to heat my home it's bad enough you sold the company to somebody else and marked up our bills 42% which is complete robbery robbery. The least you can do is make sure the website works on all platforms. People don't have time to get on the phone and call and wait that's why people pay bills online. Fix this problem please.

It has taken days to setup service with this company, as they never answer the phones and when you finally speak with someone they are unsympathetic and ask for the information to be completed online. Very frustrating!