CenterPoint Energy

The Manager's attitude is like if she owns the company. The customer service there is the worse ever. They cut the gas before a disconnect notice arrives. There is no negotiation, no one is willing to help. They are hostile, they treat people like if they are judges. CenterPoint Energy is the worst company I have ever dealt with. The imposing fees are higher than the actual bill and there is only one way to deal with them if you don't want the gas disconnected: pay and pay immediately because they don't wait.

My neighborhood experienced a power outage due to inclement weather and a branch which had fallen onto the electrical wires (8/14/19). The workers arrived, diagnosed the problem, and decided to trim some more branches surrounding electrical wires for future avoidance of the same situation. The trees with those branches were not on our property, but the workers dumped them on our property. Now we have huge, heavy branches sitting on our grass, and nobody from CenterPoint Energy is coming back to clean up the mess (8/15/19).

Well in advance of our move-out date, I called to give notice we would be stopping service on July 12th. On June 12th, we return from vacation to find no gas. After calling CenterPoint, someone came to turn it back on, but could offer no flexibility, only a "take it or leave it" time slot, that Friday afternoon, as they don't work Saturdays. To avoid a weekend without gas, we agreed.

They don’t honor their responsibility as a company. The easements are theirs only if they want access to your property. Avoid this company. They will charge for anything they possibly can. Not worth the money. Power outages all the time on their end. You lose all the groceries you just bought or medication that needs cooler temps. They don’t care. It doesn’t help that many employees don’t have respect.

I moved out of my apartment in December 2018. I gave notice on October 29th, and a letter was sent to me telling me that they cannot accept cancellations on a date more than 30 days out. So I called them, and told the person I talked to that I was moving out at the end of the month, she said ok. Moved into my new house, didn't think to check my bank account for automatic debits for months. Noticed in February I was still getting billed by CenterPoint for the service address of my old apartment. Called them again. Lady I talked to said she would close the account. Two months later, I'm still getting charged. Called CenterPoint AGAIN. Yet another lady told me that she could NOT cancel my account without speaking to my previous landlord to verify that I had moved out, and that until she heard from my landlord she would freeze the account and that I should take the auto-pay option off of my account.

AWFUL! Guy came up to my door, knocked and strutted to his truck in less than 60 seconds. I yelled for him to stop, sprinted after the truck, screamed and waved my arms but he completely ignored me. Then, I had to wait 10 minutes on hold before I could speak to an actual person and they tell me they are the only gas providers in Houston! Are you kidding me! So you can treat people like complete ** and get away with it because otherwise I can't cook or have any hot water in my house?!?! Absolutely awful! I'm desperately trying to find a different service! There has to be someone else because this is NOT WORTH IT!

Paid April bill online 4/26. Payment due 5/10. Go online 4/28 to check... Shows my account is OVERDUE and pay immediately. Because they are so screwed up I submit another online payment. Then I check their online history of bills/payments. It shows bill due 5/10 PAID on 4/26. They turned off my gas a few years ago... I've been a customer since 1979. 40 years.... I don't trust them.

We own an unoccupied house in Louisiana. The bill each month should be the minimum maintenance fee, but this is not the case. When we realized that the bill was going up and fluctuating monthly we shut off the gas but left the gas connected. This should have solved the problem and the monthly fee should have been the same each month. This has not happened. We are not consuming ANY gas so why is the bill for a different amount each month?

I've been with CenterPoint for almost 3 years and soon as I can switch I'm switching. These people stay having power outages monthly and if it rains or even a little wind comes through for the day the power goes out and they tell you that 2000 plus customers is out. All well for an excuse to take all day to fix your lights.

First, I would like to start by saying I never had any issues with CenterPoint for over two years since being in my house. It's only me residing at the residence and I work full-time and hardly ever utilize my stove. The average bill usually runs about 20.00 a month, however since December of 2018 I've been paying 50.00. I have called and questioned the influx of usage with the result being a 1.00 decrease on bill. I find this ironic that my bill increased once I declined to get CenterPoint insurance. CenterPoint, you must do better as a company and stop scamming on loyal customers. If I could I would disconnect my service and pick up another provider, but we as a community in the Katy area don't have other options. One dissatisfied customer!