Los Angeles Department of Water and Power Reviews

This company is very rude and inconsiderate when it comes to paying your bill!! They had been late sending the bills and will falsely accuse you of not paying them and overcharge you which isn't right!! The bills do get paid and all but I'm beginning to think something is shady going on with them! I would not recommend anyone to use their service!

Other than? Their incredibly frustrating rebate program. This company has given me more than enough headaches, with bill corrections up the wazzu. Double billed and bills with overlapping dates. For instance one bill for Nov. 2023 last year. I was billed on electrical charges spanning all the way to March 2024 and on the same bill water charges were from July to December. If that wasn't enough they kept tic tac toeing the bills with water charges for 3 months, electrical for 4, the electrical 2 months and water for 5. Alongside sewage and waste removal corrections. How is that justifiably trackable?

On a technicality, LADWP refuses to adjust a charge because I didn't provide a stop request. I provided leasing information showing I was no longer at the property. They continued to charge me an additional month's worth of power for an oversight.

We are repeatedly harassed to gain access to our property to read the meter with eventual threats to terminate power. This is despite a smart meter placed by LADWP which allows them to collect minute by minute data on our power usage and to take our solar generated power at a discounted rate. The meter was read remotely for 2 years but we are back to the warnings to accommodate vaguely timed in person reads with no explanation. With increased home invasions and burglaries, allowing access to your home is unsafe.

Waiting for close to one hour and thirty minutes and still no representative is a little rude. LADWP sure wants to raise rates...ok...if you need to, but with deteriorating customer service is a little over the top. WHAT DOES MANAGEMENT really do at LADWP? Obviously, not much as they have probably never tested their systems or even tried to call in. It is time for a change of management with real management that does more than brag to their friends "who they are and what they do". LADWP....wake up...we too have a life.

I recently changed to solar and during the process the DWP did not turn off the electricity in the box during the changeover causing all of the switches in my house to blow out. The repair cost me over $2,000. The electrician told me that I should file a claim against DWP because it was negligence on their part. Almost one year later my claim has not been assigned to an investigator and every time I reach out I am told it is "in the cue." It is impossible to get someone on the phone and their only communication is through email. I have never filed a lawsuit but this might be a first! Simply out of principal alone.

I was supposed to get a $1,000 rebate for installing a new pool pump. Despite sending in the form, writing them, telephoning them and keeping the old pump, all I got was a run-a-round. Finally after calling my city counsel person, I was told that that the DWP could not find the paperwork and therefore nothing would be paid. I am a lawyer and I hear about the DWP not paying rebates at least two or three times per year. At least by not paying promised rebates, and keeping the money, the DWP charges are lessened, I suppose. I would suggest that the odds are better in a Vegas slot machine than getting any promised rebate from the LADWP.

It's a given, as water and power customers, because we have to have the service we don't have a choice. And they know that! And they will treat you as such. Getting my deposit back since Nov 2021 (Still haven't received it) is an act of Congress. Yes, they sent it once and I had to leave that property on an emergency so the check was returned to them. One person will say ok we got you in the system to get it out. A few weeks later when you check in, no one knows anything.

I need a verification from LADWP that there was a power outage at my residence on November 13, 2021, that caused a false alarm, they admit this occurred but refuse to send me documentation verifying it, now I have delinquency notice from LA Police Department because of non-payment of false alarm fee, LA PD needs the documentation from LADWP to waive the fee. LADWP is financially harming the citizens of Los Angeles.

My mother had died. I’m in the process of cleaning up her apartment. I’m not staying there Past three weeks. I just called to give them notice, to try and do the right thing so I can make sure her accounts are settled Yet they wouldn’t give me the three weeks I ask. I was told the service would be shut off right away. The answer I got was just so repetitive and answered nothing. And what’s worse they were so cold to me, The irony is.