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Reviewed Aug. 31, 2023
Waiting for close to one hour and thirty minutes and still no representative is a little rude. LADWP sure wants to raise rates...ok...if you need to, but with deteriorating customer service is a little over the top. WHAT DOES MANAGEMENT really do at LADWP? Obviously, not much as they have probably never tested their systems or even tried to call in. It is time for a change of management with real management that does more than brag to their friends "who they are and what they do". LADWP....wake up...we too have a life.
Reviewed Aug. 30, 2023
I recently changed to solar and during the process the DWP did not turn off the electricity in the box during the changeover causing all of the switches in my house to blow out. The repair cost me over $2,000. The electrician told me that I should file a claim against DWP because it was negligence on their part. Almost one year later my claim has not been assigned to an investigator and every time I reach out I am told it is "in the cue." It is impossible to get someone on the phone and their only communication is through email. I have never filed a lawsuit but this might be a first! Simply out of principal alone.
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Reviewed June 14, 2022
I was supposed to get a $1,000 rebate for installing a new pool pump. Despite sending in the form, writing them, telephoning them and keeping the old pump, all I got was a run-a-round. Finally after calling my city counsel person, I was told that that the DWP could not find the paperwork and therefore nothing would be paid. I am a lawyer and I hear about the DWP not paying rebates at least two or three times per year. At least by not paying promised rebates, and keeping the money, the DWP charges are lessened, I suppose. I would suggest that the odds are better in a Vegas slot machine than getting any promised rebate from the LADWP.
Reviewed June 5, 2022
It's a given, as water and power customers, because we have to have the service we don't have a choice. And they know that! And they will treat you as such. Getting my deposit back since Nov 2021 (Still haven't received it) is an act of Congress. Yes, they sent it once and I had to leave that property on an emergency so the check was returned to them. One person will say ok we got you in the system to get it out. A few weeks later when you check in, no one knows anything.
So you're once again waiting for the process to begin again. I was told by customer service we cant treat you different that anyone else. I stated that's not what I'm asking of you. I'm asking you to treat the money as though it was yours, that too much to ask?? Once again, they know it's a much needed service, so, they treat you like a nobody always. It must be great that it has score to work there. I'm not sure why you would want to work somewhere that doesn't give jack about people. You are just an electric meter number!
Reviewed Jan. 18, 2022
I need a verification from LADWP that there was a power outage at my residence on November 13, 2021, that caused a false alarm, they admit this occurred but refuse to send me documentation verifying it, now I have delinquency notice from LA Police Department because of non-payment of false alarm fee, LA PD needs the documentation from LADWP to waive the fee. LADWP is financially harming the citizens of Los Angeles.
Reviewed Dec. 10, 2021
My mother had died. I’m in the process of cleaning up her apartment. I’m not staying there Past three weeks. I just called to give them notice, to try and do the right thing so I can make sure her accounts are settled Yet they wouldn’t give me the three weeks I ask. I was told the service would be shut off right away. The answer I got was just so repetitive and answered nothing. And what’s worse they were so cold to me, The irony is.
If I didn’t call they would still have been providing services to the resident according to the supervisor and they would have a harder time later trying to settle the account So because I did them a favor and because I was honest they won’t give me the 3 weeks I ask and are punishing me for it. Just so I could have lights for the next 3 weeks and be able to charge my phone while I clean. I have to change it to my name even though I’m leaving in 3 weeks. So stupid. Lesson learned. Don’t try and help these ** companies. Next time I will just close the bank account and they can kiss my **.
Reviewed Aug. 26, 2021
For years we have seen and read major complaints, subpar customer service, subpar service on general. Over estimated power meter reading and who can truly trust LADPW. The oversight commissioned group that are appointed by the LA mayor suppose to watch and regulate this organization. Yet many customers still get disservice, cheated, subject to duress and let's not forget over estimated power bill and delay tactics this organization uses to refund the legitimate customers.
What can we do? Do we have rights as a customer to change this awful business and their one-sided games and unprofessional business conduct they provide. They have figured since they have no other competition business wide and the customers they serve have no other choice for their Power and water services, these people can act how they want and their is nothing a customer can do. Is there an action or real legal process that we all who have been harmed by this organizations. l can take in order to protect our rights and to stop this organization from their shoddy and unprofessional business?
Apparently the previous lawsuit has not taught them a lesson. They still provide lip service, delay tactics if they owe you money or refund, they still over estimate the meter reading, they still have terrible customer non- service. Plus they are very expensive compared to other water and power departments. What can we do? Complaints are filed, cases opened, still nothing happens.
Reviewed April 30, 2021
I am one person in a 600sf apartment that has no AC, no central heat, no washer/dryer, no yard, and I do not work from home or use the oven. There was a wifi router and 1 small 1500W space heater plugged in consistently from Oct-March. 07-09/2020 bill was 55$; 09-11/2020 bill was 160$, 11/2020-01/2021 bill was 135$, then 01-03/2021 bill was 908$. I inquired about this and DWP say the space heater accounts for the 6X increase in usage.
Reviewed April 1, 2021
LADWP solar software was a disaster. It took them a year to get it working OK but they sprang it on the public anyways. There has been litigation on this. But, most ended up getting $20 or less BUT LADWP stole a few hundred dollars from most of these people.
Reviewed Jan. 17, 2021
25 years ago my average monthly payment was $110/month for electricity. Now it is over $210/month. With annual amortized rate increases. My monthly payments have almost gone up 100%. If I purchase solar now with a 26% federal tax incentive my payments will now be about $210/month to purchase and never go up or down for the next 25 years or so. But if I stay without solar my payments will go up to over $850/month with the new 13% annual increase. If I go solar now I will save over $100,000 in the next 25 years. I went online to 1solar.online and found a lot of information to help me.
Los Angeles Department of Water and Power Company Information
- Company Name:
- Los Angeles Department of Water and Power (LADWP)
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