Los Angeles Department of Water and Power

Los Angeles Department of Water and Power


 2.7/5 (461 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.7 out of 5
See all 461 reviews

About Los Angeles Department of Water and Power

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Los Angeles Department of Water and Power Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Los Angeles Department of Water and Power (LADWP)?
  • 4,241,839 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: June 14, 2022

I was supposed to get a $1,000 rebate for installing a new pool pump. Despite sending in the form, writing them, telephoning them and keeping the old pump, all I got was a run-a-round. Finally after calling my city counsel person, I was told that that the DWP could not find the paperwork and therefore nothing would be paid. I am a lawyer and I hear about the DWP not paying rebates at least two or three times per year. At least by not paying promised rebates, and keeping the money, the DWP charges are lessened, I suppose. I would suggest that the odds are better in a Vegas slot machine than getting any promised rebate from the LADWP.

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 5, 2022

It's a given, as water and power customers, because we have to have the service we don't have a choice. And they know that! And they will treat you as such. Getting my deposit back since Nov 2021 (Still haven't received it) is an act of Congress. Yes, they sent it once and I had to leave that property on an emergency so the check was returned to them. One person will say ok we got you in the system to get it out. A few weeks later when you check in, no one knows anything.

So you're once again waiting for the process to begin again. I was told by customer service we cant treat you different that anyone else. I stated that's not what I'm asking of you. I'm asking you to treat the money as though it was yours, that too much to ask?? Once again, they know it's a much needed service, so, they treat you like a nobody always. It must be great that it has score to work there. I'm not sure why you would want to work somewhere that doesn't give jack about people. You are just an electric meter number!

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Utility Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2022

    I need a verification from LADWP that there was a power outage at my residence on November 13, 2021, that caused a false alarm, they admit this occurred but refuse to send me documentation verifying it, now I have delinquency notice from LA Police Department because of non-payment of false alarm fee, LA PD needs the documentation from LADWP to waive the fee. LADWP is financially harming the citizens of Los Angeles.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 10, 2021

    My mother had died. I’m in the process of cleaning up her apartment. I’m not staying there Past three weeks. I just called to give them notice, to try and do the right thing so I can make sure her accounts are settled Yet they wouldn’t give me the three weeks I ask. I was told the service would be shut off right away. The answer I got was just so repetitive and answered nothing. And what’s worse they were so cold to me, The irony is.

    If I didn’t call they would still have been providing services to the resident according to the supervisor and they would have a harder time later trying to settle the account So because I did them a favor and because I was honest they won’t give me the 3 weeks I ask and are punishing me for it. Just so I could have lights for the next 3 weeks and be able to charge my phone while I clean. I have to change it to my name even though I’m leaving in 3 weeks. So stupid. Lesson learned. Don’t try and help these ** companies. Next time I will just close the bank account and they can kiss my **.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 26, 2021

    For years we have seen and read major complaints, subpar customer service, subpar service on general. Over estimated power meter reading and who can truly trust LADPW. The oversight commissioned group that are appointed by the LA mayor suppose to watch and regulate this organization. Yet many customers still get disservice, cheated, subject to duress and let's not forget over estimated power bill and delay tactics this organization uses to refund the legitimate customers.

    What can we do? Do we have rights as a customer to change this awful business and their one-sided games and unprofessional business conduct they provide. They have figured since they have no other competition business wide and the customers they serve have no other choice for their Power and water services, these people can act how they want and their is nothing a customer can do. Is there an action or real legal process that we all who have been harmed by this organizations. l can take in order to protect our rights and to stop this organization from their shoddy and unprofessional business?

    Apparently the previous lawsuit has not taught them a lesson. They still provide lip service, delay tactics if they owe you money or refund, they still over estimate the meter reading, they still have terrible customer non- service. Plus they are very expensive compared to other water and power departments. What can we do? Complaints are filed, cases opened, still nothing happens.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 30, 2021

    I am one person in a 600sf apartment that has no AC, no central heat, no washer/dryer, no yard, and I do not work from home or use the oven. There was a wifi router and 1 small 1500W space heater plugged in consistently from Oct-March. 07-09/2020 bill was 55$; 09-11/2020 bill was 160$, 11/2020-01/2021 bill was 135$, then 01-03/2021 bill was 908$. I inquired about this and DWP say the space heater accounts for the 6X increase in usage.

    17 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 1, 2021

    LADWP solar software was a disaster. It took them a year to get it working OK but they sprang it on the public anyways. There has been litigation on this. But, most ended up getting $20 or less BUT LADWP stole a few hundred dollars from most of these people.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 17, 2021

    25 years ago my average monthly payment was $110/month for electricity. Now it is over $210/month. With annual amortized rate increases. My monthly payments have almost gone up 100%. If I purchase solar now with a 26% federal tax incentive my payments will now be about $210/month to purchase and never go up or down for the next 25 years or so. But if I stay without solar my payments will go up to over $850/month with the new 13% annual increase. If I go solar now I will save over $100,000 in the next 25 years. I went online to 1solar.online and found a lot of information to help me.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 18, 2020

    LADWP is billing me for the 2 bedroom apartment unit that had been vacant since January 2020. My last period charge between 7/7/2020 - 9/3/2020 was $31.41 and now between 9/3/2020 - 11/6/2020 $226.61 for the vacant unit. That is outrageous. I made several attempt to contact them and after an hour on hold they hang up the phone or the phone gets disconnected. The building is located in West Los Angeles.

    15 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Oct. 31, 2020

    Look, I make decent money and I know that I'm not great with it. It leaves my in a perpetual state of feeling like I have less than I should. I preface this review with that because I need to explain why I didn't notice this problem until now. I just set my stuff to autopay and expect it to just be okay. I'm moving from Los Angeles to Ohio at the end of November and so I went to the website to cancel my service. Which apparently I need to wait for a few days to do because despite it being the 31st of October, the 30th of November is "more than 30 days away" and thus not an option.

    This is when I noticed that my bill is $768.62. I've been out of the city, for two months of that time, took my computer with me, and turned the AC to Cool at 90 just to make sure the place wasn't burning up (dumb perhaps, whatever) while I was gone. Nothing is running there. How is it possible!? Then I noticed that my August bill is $634.31, during that time I was out of town for about a month as well. I understand higher bills in the Summer but last year was $200 less than that and we definitely ran our AC less this year out of concern for just this purpose. THEN... I noticed my June bill was $522.41, which was $241.19 higher than the same bill the year before. How?! This is insane. That October bill going through now is the really astounding one. It just isn't possible. No one is home. Maybe someone is tapped into our electricity? I dunno...

    I've requested them to review these matters. I can't believe this is possibly a real bill. I've heard and seen too many complaints about LADWP mischarging people (not to mention losing in court about overcharging thousands of people). If they handle this properly, I will return here to amend this review positively. If not, I will be going to a lawyer as well as amending this review negatively.

    11 people found this review helpful
    Loading more reviews...

    Los Angeles Department of Water and Power Company Information

    Company Name:
    Los Angeles Department of Water and Power (LADWP)