Los Angeles Department of Water and Power Reviews

California

  • 4,645,037 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Los Angeles Department of Water and Power

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Los Angeles Department of Water and Power (LADWP) supplies electricity and water to Los Angeles. It offers renewable energy programs, water conservation efforts and infrastructure improvements. Established in 1902, LADWP serves the city’s residents and businesses.

Pros
  • Proactive consumer advocacy
  • Strong demand for accountability
Cons
  • Frequent customer service issues
  • Significant billing discrepancies

Shop with confidence

Compare with top companies

Los Angeles Department of Water and Power Reviews

Filter by Rating

  • (8)
  • (4)
  • (14)
  • (199)

Popular Mentions

    How do I know I can trust these reviews about Los Angeles Department of Water and Power (LADWP)?
    • 4,645,037 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Los Angeles Department of Water and Power (LADWP)?
    • 4,645,037 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 12, 2025

    Total corruption and thieves. Highest rates in the country and now they want a rate increase. Worse corruption than any third world country. Where is DOGE. They need to come here. Arrest the entire California government.

    Thanks for your vote! Report

    Reviewed March 26, 2025

    Awful. They should be torn out and reform. Been with sce for 20 years.. Changed bank and my bank had issue and returned the check 1 time and it puts my account into cash only status even after I immediately paid in full via credit card. Now I cannot use autopay and have to physically go pay for my bill at their location each month. Awful.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Utility Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePunctuality & Speed

      Reviewed Nov. 25, 2024

      This company is very rude and inconsiderate when it comes to paying your bill!! They had been late sending the bills and will falsely accuse you of not paying them and overcharge you which isn't right!! The bills do get paid and all but I'm beginning to think something is shady going on with them! I would not recommend anyone to use their service!

      Thanks for your vote! Report
      Staff

      Reviewed Nov. 1, 2024

      Other than? Their incredibly frustrating rebate program. This company has given me more than enough headaches, with bill corrections up the wazzu. Double billed and bills with overlapping dates. For instance one bill for Nov. 2023 last year. I was billed on electrical charges spanning all the way to March 2024 and on the same bill water charges were from July to December. If that wasn't enough they kept tic tac toeing the bills with water charges for 3 months, electrical for 4, the electrical 2 months and water for 5. Alongside sewage and waste removal corrections. How is that justifiably trackable?

      Well my parents are seniors and they would just pay without questioning but now that the bill is under my name I see how this company takes advantage of regular citizens but I keep track and question bills that aren't concise. When I speak to different reps I would expect the same reasoning behind the charges but no. It's like they each come up with their own reasoning behind why the billing is done this way. Like sewage meter reading debris deemed the sewage meter was unreadable, which we had no idea we even had one of those.

      Just recently our home was accumulating a lot of smoke. We have 2 senior citizens (my parents), one is disabled and a 7 and 2 yr old (our kids) living here so we called the fire dept to help and the found the fire was because of the conduit that receives power was melting and the inside of the wall was starting to catch fire. Two days after that LADWP upgrades the pole. I overheard them saying that they forget lot of these poles need upgrading until something goes wrong. They don't really keep track. When they finished the fire dept showed up to make sure they took care of it but no one said a single word to us probably because LA county doesn't want a lawsuit for negligence!

      Thanks for your vote! Report
      Price

      Reviewed Oct. 21, 2024

      On a technicality, LADWP refuses to adjust a charge because I didn't provide a stop request. I provided leasing information showing I was no longer at the property. They continued to charge me an additional month's worth of power for an oversight.

      Thanks for your vote! Report
      Profile pic of the author.

      Reviewed Nov. 26, 2023

      We are repeatedly harassed to gain access to our property to read the meter with eventual threats to terminate power. This is despite a smart meter placed by LADWP which allows them to collect minute by minute data on our power usage and to take our solar generated power at a discounted rate. The meter was read remotely for 2 years but we are back to the warnings to accommodate vaguely timed in person reads with no explanation. With increased home invasions and burglaries, allowing access to your home is unsafe.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Aug. 31, 2023

      Waiting for close to one hour and thirty minutes and still no representative is a little rude. LADWP sure wants to raise rates...ok...if you need to, but with deteriorating customer service is a little over the top. WHAT DOES MANAGEMENT really do at LADWP? Obviously, not much as they have probably never tested their systems or even tried to call in. It is time for a change of management with real management that does more than brag to their friends "who they are and what they do". LADWP....wake up...we too have a life.

      Thanks for your vote! Report
      Customer ServicePrice

      Reviewed Aug. 30, 2023

      I recently changed to solar and during the process the DWP did not turn off the electricity in the box during the changeover causing all of the switches in my house to blow out. The repair cost me over $2,000. The electrician told me that I should file a claim against DWP because it was negligence on their part. Almost one year later my claim has not been assigned to an investigator and every time I reach out I am told it is "in the cue." It is impossible to get someone on the phone and their only communication is through email. I have never filed a lawsuit but this might be a first! Simply out of principal alone.

      Thanks for your vote! Report
      Staff

      Reviewed June 14, 2022

      I was supposed to get a $1,000 rebate for installing a new pool pump. Despite sending in the form, writing them, telephoning them and keeping the old pump, all I got was a run-a-round. Finally after calling my city counsel person, I was told that that the DWP could not find the paperwork and therefore nothing would be paid. I am a lawyer and I hear about the DWP not paying rebates at least two or three times per year. At least by not paying promised rebates, and keeping the money, the DWP charges are lessened, I suppose. I would suggest that the odds are better in a Vegas slot machine than getting any promised rebate from the LADWP.

      Thanks for your vote! Report
      Customer ServicePunctuality & SpeedStaffProcess

      Reviewed June 5, 2022

      It's a given, as water and power customers, because we have to have the service we don't have a choice. And they know that! And they will treat you as such. Getting my deposit back since Nov 2021 (Still haven't received it) is an act of Congress. Yes, they sent it once and I had to leave that property on an emergency so the check was returned to them. One person will say ok we got you in the system to get it out. A few weeks later when you check in, no one knows anything.

      So you're once again waiting for the process to begin again. I was told by customer service we cant treat you different that anyone else. I stated that's not what I'm asking of you. I'm asking you to treat the money as though it was yours, that too much to ask?? Once again, they know it's a much needed service, so, they treat you like a nobody always. It must be great that it has score to work there. I'm not sure why you would want to work somewhere that doesn't give jack about people. You are just an electric meter number!

      Thanks for your vote! Report
      Loading more reviews...

      Los Angeles Department of Water and Power Company Information

      Company Name:
      Los Angeles Department of Water and Power (LADWP)
      Website:
      www.ladwp.com