Los Angeles Department of Water and Power Reviews

Didn’t bother to show up for the hookup inspection of my new condo. So, this pushes out moving for another month or two (who knows when they might show up). In addition this drives up my expenses. At least keep your commitments or reschedule. This was very unprofessional behavior.

Customer service personnel are rude and arrogant. Absolutely heartless. No empathy for financial troubles and hardships. Expenses tagged to a bill are horrifying and high as are the charges. No one can afford this.

Total corruption and thieves. Highest rates in the country and now they want a rate increase. Worse corruption than any third world country. Where is DOGE. They need to come here. Arrest the entire California government.

Awful. They should be torn out and reform. Been with sce for 20 years.. Changed bank and my bank had issue and returned the check 1 time and it puts my account into cash only status even after I immediately paid in full via credit card. Now I cannot use autopay and have to physically go pay for my bill at their location each month. Awful.

This company is very rude and inconsiderate when it comes to paying your bill!! They had been late sending the bills and will falsely accuse you of not paying them and overcharge you which isn't right!! The bills do get paid and all but I'm beginning to think something is shady going on with them! I would not recommend anyone to use their service!

Other than? Their incredibly frustrating rebate program. This company has given me more than enough headaches, with bill corrections up the wazzu. Double billed and bills with overlapping dates. For instance one bill for Nov. 2023 last year. I was billed on electrical charges spanning all the way to March 2024 and on the same bill water charges were from July to December. If that wasn't enough they kept tic tac toeing the bills with water charges for 3 months, electrical for 4, the electrical 2 months and water for 5. Alongside sewage and waste removal corrections. How is that justifiably trackable?

On a technicality, LADWP refuses to adjust a charge because I didn't provide a stop request. I provided leasing information showing I was no longer at the property. They continued to charge me an additional month's worth of power for an oversight.

We are repeatedly harassed to gain access to our property to read the meter with eventual threats to terminate power. This is despite a smart meter placed by LADWP which allows them to collect minute by minute data on our power usage and to take our solar generated power at a discounted rate. The meter was read remotely for 2 years but we are back to the warnings to accommodate vaguely timed in person reads with no explanation. With increased home invasions and burglaries, allowing access to your home is unsafe.

Waiting for close to one hour and thirty minutes and still no representative is a little rude. LADWP sure wants to raise rates...ok...if you need to, but with deteriorating customer service is a little over the top. WHAT DOES MANAGEMENT really do at LADWP? Obviously, not much as they have probably never tested their systems or even tried to call in. It is time for a change of management with real management that does more than brag to their friends "who they are and what they do". LADWP....wake up...we too have a life.

I recently changed to solar and during the process the DWP did not turn off the electricity in the box during the changeover causing all of the switches in my house to blow out. The repair cost me over $2,000. The electrician told me that I should file a claim against DWP because it was negligence on their part. Almost one year later my claim has not been assigned to an investigator and every time I reach out I am told it is "in the cue." It is impossible to get someone on the phone and their only communication is through email. I have never filed a lawsuit but this might be a first! Simply out of principal alone.